Founded in 1974, Mid-American Elevator Company, Inc. is Chicago's largest independent elevator company and an industry leader. As a family-owned business, we combine the capability to handle significant construction, renovation, and maintenance projects with a personalized customer approach. With six locations, we prioritize safety, reliability, and exceptional support, ensuring all client needs are met. Our services include cost-effective elevator maintenance, service, and repair, often at rates significantly lower than original equipment manufacturers (OEMs). Mid-American's skilled mechanics and in-house engineers are equipped to handle virtually all brands and types of elevators with prompt and professional service.
Role Description
This is a full-time hybrid role based in Everett, WA, with the flexibility to work from home on occasion. The Assistant Manager Administrative will be responsible for overseeing administrative tasks, organizing schedules, ensuring departmental efficiency, and managingteam communication. Key duties include maintaining records, coordinating meetings, assisting with project documentation, and supporting office operations. The role also involves collaborating with management to optimize workflows and ensure compliance with company policies.
Qualifications
Strong organizational and time management skills, attention to detail, and the ability to multitask efficiently.
Proficiency in administrative duties such as scheduling, maintaining records, preparing reports, and managing correspondence.
Excellent communication and interpersonal skills to facilitate teamwork and effective interaction with clients and colleagues.
Familiarity with digital tools and software, including Microsoft Office Suite (Word, Excel, PowerPoint) and office management systems.
Problem-solving skills and the ability to work independently while supporting managerial objectives.
Experience in a leadership or supervisory role is beneficial but not required.
Bachelor's degree in Business Administration, Management, or a related field is preferred, but equivalent work experience will be considered.
Compensation
Salary $60,000-$80,000 depending on experience
$60k-80k yearly 1d ago
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Pharmacy Operations Manager
Walgreens 4.4
Team manager job in Graham, WA
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
Basic Qualifications
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications
Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: Hourly
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PandoLogic. Category:Pharmaceutical, Keywords:Pharmacy Technician, Location:Graham, WA-98338
$22.5-31 hourly 1d ago
Customer RevOps Manager
Magnify
Team manager job in Seattle, WA
Magnify.io is an AI-powered post-sales customer-success orchestration platform. We help software companies turn customer success into a true growth engine by unifying data across CRMs, product analytics, and support systems, then surfacing intelligent insights and automation to drive expansion, retention, and customer delight.
As a Customer RevOps Manager, you'll be responsible for ensuring new customers are set up for success by owning the end-to-end post-sales onboarding and revenue-operations alignment process. This role emphasizes RevOps expertise, data readiness, with some technical troubleshooting to power Magnify's machine-learning forecasting. You'll work closely with Customer Success, Engineering, and our ML team to confirm customers' internal systems (Salesforce, HubSpot, Gainsight, NetSuite, and others) are accurately configured, data pipelines are clean, and the foundation is in place for intelligent automation and predictive insights.
This is a hybrid technical, operational, and customer-facing role that requires cross-functional coordination and a deep understanding of customer revenue workflows, SaaS metrics, and system integrations.What You Will Do
Lead Customer Onboarding: Drive discovery with customers' RevOps/data teams from kickoff to full onboarding, ensuring a smooth handoff from Sales to Customer Success.
Align Revenue Operations: Translate RevOps use cases into implementation plans, aligning Magnify to each customer's revenue reporting logic, forecasting strategy, and segmentation rules.
Configure & Troubleshoot Systems: Triage integration issues; read and interpret SQL queries to validate data and troubleshoot discrepancies.
Consultative Sysadmin: Work with customer RevOps to troubleshoot GTM integrations and provide light CRM/CS admin support (Salesforce, HubSpot, Gainsight), configuring fields, metrics, and dashboards to ensure accurate data flows and reporting.
Refine Processes: Continuously improve onboarding playbooks and implementation templates; share best practices with CS and Product teams.
Customer Advocacy: Maintain a feedback loop with Product and Engineering to champion customer needs and improve implementation tools and workflows.
Who You Are
RevOps-Fluent: Strong understanding of SaaS revenue operations-pipeline, ARR/TCV/ATV metrics, forecasting strategies, churn/expansion logic.
Technically Savvy: Comfortable with SQL syntax, API concepts, and troubleshooting integrations; able to interpret queries and spot data issues.
Customer-First Communicator: Professional presence with the ability to build trust and engage both leadership and technical stakeholders.
Cross-Functional Operator: Skilled at aligning Sales, CS, Data Science, and Engineering toward shared outcomes.
Growth-Minded: You learn quickly, embrace challenges, and thrive in a fast-paced startup environment.
4-6 years in RevOps, Technical Account Management, Customer Success Operations, or similar hybrid roles within SaaS or data-driven platforms.
Strong RevOps background with direct forecasting and revenue-metrics experience.
Hands-on experience administering or configuring systems such as Salesforce, HubSpot, NetSuite, or Gainsight.
Ability to read and troubleshoot SQL queries (basic query writing a plus).
Strong project-management skills to coordinate multiple stakeholders and meet milestones.
Experience at an early-stage startup is a plus.
Magnify.io is an Equal Opportunity Employer and welcomes applicants from all backgrounds.
$109k-153k yearly est. Auto-Apply 60d+ ago
Regional Trade & Customs Operational Lead
Meta 4.8
Team manager job in Seattle, WA
The North America Trade Operations Lead is part of Meta's Global Trade Operations team, which is part of the Global Scaled Compliance Operations organization. As Trade Operations, we partner closely with all internal business partners engaged in cross-border trade to enable them to move fast, compliantly and efficiently. This includes our Infrastructure, Reality Labs, Enterprise supply chains. In partnership with Trade Legal, Tax and Finance we educate, enable and empower the organization by building sustainable trade compliance practices that align to the needs of the business while also being scalable for a rapidly growing global footprint. The Trade Operations team is invested in aligning and operationalizing trade practices through a combination of training, responsive partnership, demonstrated experience in both subject matter expertise and customer service.
**Required Skills:**
Regional Trade & Customs Operational Lead Responsibilities:
1. Serve as the primary point of contact for trade operations covering the NORAM region, including partnership with internal stakeholders, counsel, and customs brokers
2. Facilitate day-to-day import/export activities and assess accurate documentation for cross-border shipments
3. Monitor trade compliance inquiries by governmental enforcement agencies for resolution and root cause analysis
4. Determine HTS and ECCN classifications and maintain required documentation
5. Monitor compliance through assessments
6. Support internal/external audits and post-entry reviews
7. Develop and implement corrective actions for any compliance gaps
8. Coordinate, obtain and manage Support Manage the collection of information and preparation of export/import licenses and permits
9. Drive efficiencies in operations and within the NORAM Trade Compliance program. Support global trade compliance programs and initiatives including Trade Preference programs, new product introduction efforts, country expansion strategies and development of cross-functional relationships
10. Willingness to do all necessary tasks to get the job done. At Meta, nothing is someone else's problem
**Minimum Qualifications:**
Minimum Qualifications:
11. 8+ years experience in global trade compliance related roles, with emphasis on US jurisdiction
12. 4-year university degree in business, law, economics, finance or related discipline
13. Demonstrated experience with trade compliance related routines eg. HTS and ECCN Classification, determining and supporting the Trade Compliance requirements of cross-border movements of goods
14. Demonstrated experience with US and Customs Regulations and Export Control regulations (under the Export Administration Regulations)
15. Proven track record to work with minimal supervision in fast paced, cross-functional, and global environment
16. Willingness to travel as required
**Preferred Qualifications:**
Preferred Qualifications:
17. Post-graduate degree in business, law, economics, finance or related discipline
18. Experience using Canadian Automated Regulatory Management (CARM) System for Canada entries compliance oversight
19. Experience managing export classification programs
20. Customs broker license
**Public Compensation:**
$147,000/year to $210,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.
Direct Reports as assigned:
Customer Experience Lead(s) and / or Associates
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $21.75
Maximum Salary: $31.40
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Ability to improve customer satisfaction and drive customer loyalty.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 3+ years of retail leadership experience preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$21.8-31.4 hourly 15d ago
Customer Support Manager
Pitchbook Data 3.8
Team manager job in Seattle, WA
At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company.
Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there's going to be some ambiguity along the way, but we excel when we challenge ourselves. We're willing to take risks, fail fast, and do it all over again in the pursuit of excellence.
If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you.
About the Role:
Customers are King! Each and every day the Customer Success Team works to ensure that our clients are maximizing the value they receive from PitchBook. Onboarding, training, support, business development and renewals are handled by the Customer Success team. Customer Success does whatever it takes to ensure our customers achieve their goals and continue to grow their engagement with the PitchBook Platform.
The Manager, Customer Support Tier 2 manages a team of Tier 2 Customer Support Specialists. They are responsible for auditing performance, ensuring successful onboarding and collaborating with the Director, Customer Support to develop business strategy. Ultimately, the Manager, Customer Support Tier 2 is responsible for managing an effective Customer Support team with an emphasis on professional development.
Primary Job Responsibilities:
Manage and lead a team of Tier 2 Customer Support Specialists to achieve SLA and meet quality standards for all client work
Ensure all new team members are successfully onboarded working with the other managers to manage an effective process; facilitate trainings as needed
Provide coaching and career development for team members
Maintain a regular cadence of 1:1s with each team member to recap performance, identify improvement opportunities and support career development
Audit customer chat, email and phone interactions weekly for quality and process adherence
Run performance reports in Salesforce and Tableau to track team results and update the Director, Customer Support weekly
Conduct biweekly team meetings to update Customer Support Specialists on best practices and continuing expectations
Collaborate with the Director, Customer Support Business Operations to develop the overall support strategy within the Customer Support organization
Serve as a point of escalation for critical client questions and coordinate with direct reports to resolve all client issues
Participate in Customer Support promotion and hiring process
Leverage a suite of tools including Salesforce and Tableau to monitor workflow, SLA and team performance
Regularly review Highspot to ensure you and your team are knowledgeable on the latest product and data initiatives and releases
Continually evaluate the opportunity for process improvements and implement best practices
Collaborate with Customer Support management in other PitchBook locations on process design and implementation as well as overall team initiatives
Support the vision and values of the company through role modeling and encouraging desired behaviors
Participate in various company initiatives and projects as requested
Skills and Qualifications:
3+ years of customer support or operations experience and 2+ years leading a team, ideally in a Customer Support or Operations environment
Demonstrated success with workflow optimization in a real time, fast paced environment
Proficient with Salesforce or similar CRM preferred
Proficient with Microsoft Excel including pivot tables and advanced formulas
Have excellent verbal and written communication skills with a keen eye for detail
A client first attitude and love to engage with customers
Interested in financial markets or services, particularly private equity and venture capital
Ability to operate with a strong sense of urgency and deliver results
Have terrific prioritization skills to high call volume in parallel with project work
Comfortable to engage with a diverse array of customers
Team player with the desire to try new ideas in order to achieve greater levels of success
Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word and Excel with the ability to pick up new systems and software easily
Must be authorized to work in the United States without the need for visa sponsorship now or in the future
Benefits + Compensation at PitchBook:
Physical Health
Comprehensive health benefits
Additional medical wellness incentives
STD, LTD, AD&D, and life insurance
Emotional Health
Paid sabbatical program after four years
Paid family and paternity leave
Annual educational stipend
Ability to apply for tuition reimbursement
CFA exam stipend
Robust training programs on industry and soft skills
Employee assistance program
Generous allotment of vacation days, sick days, and volunteer days
Social Health
Matching gifts program
Employee resource groups
Subsidized emergency childcare
Dependent Care FSA
Company-wide events
Employee referral bonus program
Quarterly team building events
Financial Health
401k match
Shared ownership employee stock program
Monthly transportation stipend
*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.
Compensation
Annual base salary: $95,000
Target annual bonus percentage: 12%
Working Conditions:
At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments-those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices-that simply can't be replicated remotely. This role is expected to be in the office 5 days a week.
The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.
We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.
#LI-AD2
#LI-Onsite
$95k yearly Auto-Apply 2d ago
Fuel Development & Testing Team Manager
Terrapower 3.5
Team manager job in Bellevue, WA
TITLE: Fuel Development & Testing TeamManager TerraPower is a nuclear technology company based in Bellevue, Washington. At its core, the company is working to raise living standards globally through a more affordable, secure and environmentally friendly form of nuclear energy along with innovations in medical isotopes to improve human health. In 2006, TerraPower originated with Bill Gates and a group of like-minded visionaries who evaluated the fundamental challenges to raising living standards around the world. They recognized energy access was crucial to the health and economic well-being of communities and decided that the private sector needed to take action and create energy sources that would advance global energy deployment. TerraPower's mission is to be a world leader in new nuclear technologies, while developing innovators and future leaders in the nuclear field. As a result, the company's activities in the fields of nuclear energy and related sciences are yielding significant innovations in the safety and economics of nuclear power, hybrid energy and medical applications - all for significant human health benefits.
TerraPower is seeking to hire highly motivated and forward-thinking professionals who are interested in focusing on advanced nuclear reactor research and development and influencing change within the nuclear power landscape and bringing forward the critical production of medical isotopes. TerraPower is an Equal Opportunity Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. In addition, as a federal contractor, TerraPower has instituted an Affirmative Action Plan (AAP) in an effort to proactively recruit, hire, and promote women, minorities, disabled persons and veterans.
Fuel Development & Testing TeamManager
The Natrium Fuel Performance, Development & Testing TeamManager reports directly to the Senior Manager, Fuel Development & Qualification. This position is focused on managing the development and qualification of Natrium fuel. In this role, you will manage a dedicated team of engineers developing fuel performance tools and performing analysis and testing activities in support of TerraPower's advanced nuclear reactor project. This position also supports the senior manager in project scheduling and reporting activities.
Responsibilities
* Manage the Fuel Development & Testing Team
* Work with the Senior Manager to develop and maintain project schedules
* Assure compliance to procedures, standards and regulatory criteria
* Perform technical approvals on team deliverables
* Establish best practices and or leverage best practices within the team
* Communicate the status of engineering and project priorities to the team, stakeholders and management
* Develop and deploy nuclear fuel performance tools for advanced metal fuel technology
* Identify and perform key testing activities to support validation of fuel performance tools and fuel qualification
* Inform and support the fuel licensing process
* Ability to work effectively within a highly collaborative environment
* Delivers project work within schedule and cost constraints
* Effectively communicates project expectations and assignments to project teams
* Provides clear and concise updates of project progress
* Leverages technical knowledge and experience combined with analytical thinking to execute work
* Uses problem solving skills and operational judgement to make decisions and solve project issues
* Coordinate with the Material Development and Qualification, Fuel Supply, and Core Design groups to develop fuel technologies supporting Natrium Demonstration and future commercial reactor concepts.
* Coordinate with National Laboratories and other vendors to perform testing activities.
* Work with Human Resources to recruit additional staff.
* Train and develop young engineers.
* Establish and enforce procedures to ensure a safe working environment.
* Implement quality assurance policy and requirements for the project.
Key Qualifications and Skills
* B.S. or higher in relevant engineering discipline from an accredited university and 8+ years of relevant experience
* Two years of previous supervisory or mentoring experience or equivalent people leadership experience is required
* Advanced knowledge and experience in nuclear quality programs, design control, and configuration management principles, practices, and tools are required
* Experience working to ASME NQA-1 is preferred
* Experience with 10 CFR 50 Appendix B control programs is preferred
* Candidate must be a self-starter and possess ability to perform both individually and as a team contributor; proven ability to direct small teams with minimal oversight is preferred
* The successful candidate will possess a high degree of trust and integrity, able to communicate openly, and display respect and a desire to foster teamwork
* Proven track record in planning, budgeting, and execution of testing or modeling activities
* Proven track record in successful management and leadership
* Effective verbal and written communication skills
* Nuclear Industry knowledge / experience
* Knowledge of fuel performance modeling and/or fuel irradiation testing
* Knowledge of metallic fuel and/or sodium fast reactor technologies strongly desired
Job Functions
Job Functions are physical actions and/or working conditions associated with the position. These functions may also constitute essential functions for the job which the employee must be able to fulfill, with or without accommodation. Information provided below is to help describe the job so that the applicant has a reasonable understanding of the job duties/expectations. An applicant's ability to perform and/or tolerate these actions and conditions will be discussed and workplace accommodations may be made on a case-by-case basis following an individualized assessment of the applicant and other considerations, including but not limited to any governing safety standards.
* Motor Abilities: Sitting and/or standing for extended periods, bending/stooping, grasping/gripping, fine motor control (hands)
* Physical exertion and/or requirements: Minimal, with ability to safely lift up to 25 pounds
* Repetitive work: Prolonged
* Special Senses: Visual and audio focused work
* Work Conditions: Stairs, typing/keyboard, standard and/or sitting working environment of >8 hrs./day
* Travel required: 0-5%
TerraPower's technology is controlled for export by various agencies of the U.S. Government. TerraPower must evaluate applicants who are foreign nationals (other than asylees, refugees, or lawful permanent residents) in accordance with U.S. Government export control requirements. To facilitate TerraPower's export control reviews, you will be asked as part of the application process to identify whether you are a U.S. Citizen or national, asylee, refugee, or lawful permanent resident of the United States. Government export authorization approval times vary. Based on the business needs for a particular position, TerraPower may not consider a foreign national from a country if it is impracticable to obtain timely Government export approval.
Job details
Salary Range Level 12: $168,316 - $252,475
* We typically place offers in the lower to middle portion of the range to maintain internal equity and allow room for growth. Any salary offered within the posted salary band is based on market data and commensurate with the selected individual's qualifications experience. This range is specific to Washington State.
Job Type: Full-time
Benefits:
* Competitive Compensation
* Salary, eligible to participate in discretionary short-term incentive payments
* Comprehensive Medical and Wellness Benefits
* Medical
* Vision
* Dental
* Life
* Life and Disability
* Gender Affirmation Benefits
* Parental Leave
* 401k Plan
* Generous Paid Time Off (PTO)
* 21 days of annually accrued PTO
* Generous Holiday Schedule
* 10 paid holidays
* Relocation Assistance
* Professional and Educational Support Opportunities
* Flexible Work Schedule
TerraPower Career and Benefits information: **********************************************
Please visit ****************** to apply
$80k-109k yearly est. 10d ago
Adobe Experience Manager (AEM)
Sonsoft 3.7
Team manager job in Bothell, WA
Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
Job Description
Preferred
• At least 3 years of experience with Adobe Experience Manager (AEM).
• At least 4 years of experience in AEM Skills
• At least 4 years of experience in software development life cycle.
• At least 4 years of experience in Project life cycle activities on development and maintenance projects.
• At least 2-3 years of experience in Design and architecture review.
• At least 4 years of experience in software development life cycle.
• Ability to work in team in diverse/ multiple stakeholder environment
• Experience to Telecom domain
• Analytical skills
• Experience and desire to work in a Global delivery environment
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of experience with Information Technology.
Additional Information
**
U.S. citizens and those authorized to work in the U.S. are encouraged to apply
. We are unable to sponsor at this time.
Note:-
This is a Full-Time Permanent job opportunity for you.
Only US Citizen, Green Card Holder, TN Visa, GC-EAD, H4-EAD & L2-EAD can apply.
No OPT-EAD & H1B Consultants please.
Please mention your Visa Status in your email or resume.
$112k-162k yearly est. 60d+ ago
PT Customer Lead
Ahold Delhaize
Team manager job in South Hill, WA
At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.
PT Customer Lead
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
If you have a disability and require assistance in the application process, please contact our Recruiting Department at ***********************
$107k-161k yearly est. 15d ago
Senior Digital Customer Experience Manager
Ziply Fiber
Team manager job in Everett, WA
Position Title: Senior Digital Customer Experience Manager Base Salary: $82,500 to $137,500 annually DOE Bonus: Target annual bonus Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.
At Ziply Fiber, our mission is to elevate the connected lives of our communities every day.
We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies.
And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.
We may be building internet, but we are reaching real people.
We strive to build relationships and provide customers and communities with refreshingly great experiences.
We emphasize our values in all our interactions: Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors.
We put ourselves in their shoes and give them our full attention.
Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.
Innovation and Improvement: We always look for ways to make the experiences of our customers - and each other - better.
Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.
Job Summary The Senior Digital Customer Experience Manager leads data-driven improvements across Ziply Fiber's web, mobile application, and internal platforms that support customer-facing teams.
This hands-on role drives experimentation (such as A/B testing), performance monitoring, and continuous optimization of digital customer touchpoints.
It provides cross-functional leadership to align strategies and deliver solutions that enhance the customer experience across both consumer and business segments.
Reporting to the Director of Customer Lifecycle Management, the role requires strategic thinking, strong communication, and the ability to balance long-term vision with day-to-day execution in a fast-paced environment.
Essential Duties and Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.
Digital Experience Strategy and Optimization · Manage digital user flows across the App and Website to align with the prospect or customer's desired experience and to support key e-commerce and customer care business drivers.
· Define, lead, and often execute digital optimization initiatives to simplify and enhance the customer experience and deliver the desired business impact.
· Build efficient and scalable processes to use data, competitive analysis, best practices, and research to assess friction points and identify opportunities for optimization within our digital prospect and customer journeys.
Performance Measurement and Continuous Improvement · In partnership with sales, business segments, marketing and analytics, establish clear objectives and success metrics for new projects and monitor performance of key performance indicators (KPIs).
Work with analytics to develop reporting frameworks and methodologies to measure effectiveness.
· Identify trends and hypothesis through data analysis, mapping the digital customer journey, customer segmentation, and by conceptualizing content plans to inform a test and learn roadmap, and work with key partners to implement.
Cross-Functional Collaboration and Customer Advocacy · Collaborate with partners to research, diagnose and identify issues and possible solutions to improve the customer experience.
Working with stakeholders and user experience (UX) design, develop wireframes and designs that articulate the improved digital experience.
· Advise, inform, and contribute to digital go-to-market and merchandising plans as an advocate for the voice of the consumer.
Other Duties · Performs other duties as required to support the business and evolving organization.
Required Qualifications: · High school diploma or GED.
· Bachelor's degree (BA/BS) required or equivalent experience in a related field such as digital marketing, business, user experience design, or data analytics.
· Minimum of four (4) years of experience in digital product management and customer experience.
· Eagerness to learn new things and a passion for, and knowledge of, rapidly evolving digital best practices for brand, lead gen, e-commerce, and MarTech solutions.
· Ability to analyze, interpret, and use data to drive experiments, A/B testing and customer experience improvements.
· Strong experience in digital content strategy, SEO principles, CX management, e-commerce, journey mapping, and site merchandising best practices (including optimization and personalization).
UX Design experience a plus.
· Command of website development lifecycle and processes.
· Ability to lead/manage multiple projects while coordinating efforts across a variety of functional areas.
· Understanding of and experience with most key MarTech/Web solutions including Sitecore CMS, Adobe Experience Cloud (Analytics and Target), Google Analytics and Qualtrics.
· Exceptional written and verbal communication skills.
· Strong analytical approach to presenting recommendations and making decisions.
· Ability to work autonomously, think independently and resourcefully problem-solve.
· This position is a hybrid position working in the Kirkland office 1-2 days per week with minimal travel required.
Preferred Qualifications: · Experience working for companies with e-commerce and/or self-service, technology, software, or subscription products (Telecom/Cable/Wireless a plus).
Knowledge, Skills, and Abilities: · Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
· Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
· Strong verbal and written communication, attention to detail, and organizational skills.
· Ability to work within critical deadlines.
· Ability to adjust to rapidly changing priorities and schedules.
· Ability to provide excellent customer service.
Work Authorization Applicants must be currently authorized to work in the US for any employer.
Sponsorship is not available for this position.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system.
The work is primarily a modern office setting.
At all times, Ziply Fiber must be your primary employer.
Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber.
In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.
Diverse Workforce / EEO: Ziply Fiber is an equal opportunity employer.
Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.
Ziply Fiber requires a pre-employment background check as conditions of employment.
Ziply Fiber may require a pre-employment drug screening.
Ziply Fiber is a drug free workplace.
$82.5k-137.5k yearly 36d ago
Customer Relationship Manager - Federal Way
Creditcorp
Team manager job in Seattle, WA
Why You'll Love Working Here
Who wants to make some good money? At Credit Corp Solutions, we're not your typical collections company. With over 2,000 employees worldwide, we've built a culture of growth, respect, and opportunity. When you join our team, you're not just starting a job - you're launching a career.
Highlights you'll enjoy right away:
No weekends ever - enjoy your work-life balance
Uncapped monthly bonuses - Our new reps are earning an average of $1,000 in bonuses within their first six months.
4 weeks of paid training - no experience? No problem
Medical, Dental, Vision - start soon after you do!
401(k), Paid Time Off, & 9 Paid Holidays
Free breakfast daily & fresh fruit options
$1,200 referral bonus - Who doesn't want to work with their friend?
The Role - Customer Relationship Manager
As a Customer Relationship Manager (CRM), you'll be the problem-solver and guide for customers working through financial challenges. You'll:
Build rapport and negotiate solutions that work for both the customer and company
Work in a goal-driven environment (with big bonus potential)
Gain hands-on experience that opens doors to leadership and advancement opportunities
What are we looking for?
Strong communication skills - confident, clear, and persuasive
Goal driven, KPIs, or deadlines (sales, retail, call centers, hospitality all count!)
Empathy, professionalism, and resilience
A competitive spirit - you love hitting goals and being rewarded for it
No collections experience required - we'll train you to succeed.
Ready to Join Us?
If you're motivated, competitive, and looking for stability with real career growth, we'd love to meet you.
Apply today and start building your future with Credit Corp Solutions!
Job Type: Full-time
Benefits:
401(k)
Flexible schedule
Health insurance
Paid time off
Vision insurance
Work Location: In person
$92k-131k yearly est. 22d ago
Customer Relationship Manager - Federal Way
Credit Corp Group
Team manager job in Seattle, WA
Why You'll Love Working Here Who wants to make some good money? At Credit Corp Solutions, we're not your typical collections company. With over 2,000 employees worldwide, we've built a culture of growth, respect, and opportunity. When you join our team, you're not just starting a job - you're launching a career.
Highlights you'll enjoy right away:
* No weekends ever - enjoy your work-life balance
* Uncapped monthly bonuses - Our new reps are earning an average of $1,000 in bonuses within their first six months.
* 4 weeks of paid training - no experience? No problem
* Medical, Dental, Vision - start soon after you do!
* 401(k), Paid Time Off, & 9 Paid Holidays
* Free breakfast daily & fresh fruit options
* $1,200 referral bonus - Who doesn't want to work with their friend?
The Role - Customer Relationship Manager
As a Customer Relationship Manager (CRM), you'll be the problem-solver and guide for customers working through financial challenges. You'll:
* Build rapport and negotiate solutions that work for both the customer and company
* Work in a goal-driven environment (with big bonus potential)
* Gain hands-on experience that opens doors to leadership and advancement opportunities
What are we looking for?
* Strong communication skills - confident, clear, and persuasive
* Goal driven, KPIs, or deadlines (sales, retail, call centers, hospitality all count!)
* Empathy, professionalism, and resilience
* A competitive spirit - you love hitting goals and being rewarded for it
No collections experience required - we'll train you to succeed.
Ready to Join Us?
If you're motivated, competitive, and looking for stability with real career growth, we'd love to meet you.
Apply today and start building your future with Credit Corp Solutions!
$92k-131k yearly est. 23d ago
Dental Office Manager
Emergency Dental Care USA
Team manager job in Seattle, WA
If you want to further your career with an incredible team centered dental office, then look no further!
Our practice is seeking a top-notch, high energy Dental Office Manager to join our team. Our goal is to provide quality patient care and helping patients to enjoy their dental experience. That's where you come in! We need a manager who can:
• Answer phones, schedule efficiently, and create and present treatment plans
• Work with insurances and provide financial arrangements for increased case acceptance
• Maintain a friendly, warm and clean environment for patients and their families
• Lead, motivate and supervise the team
• Assist in dental team development
• Maintain office flow, punctuality and productivity
We offer:
• Competitive Pay
• Paid Time Off (PTO) and Paid Holidays
Please send your resume today for immediate review. We look forward to hearing from you!
$56k-77k yearly est. 60d+ ago
Management Team Supercuts
Regis Haircare Corporation
Team manager job in Poulsbo, WA
Join our Supercuts Hair Adventure! SEEKING EXPERIENCED SALON MANAGER FOR BUSY, FULL-SERVICE SUPERCUTS SALON WITH AMAZING CLIENTELE! Are you an experienced hairstylist, barber, or cosmetologist looking to take your career to the next level? Then look no further! At Supercuts we're eager to welcome passionate professionals to our bustling salons. We've got amazing clients and great growth opportunities for you!
Why You'll Love Working with Us:
* We have a passion for hair, customers, and working as a team. We're versatile in cut and color techniques and current fashion trends.
* You'll thrive in our dynamic salon environment, where stylists and clients make hair dreams come true.
* We've got a huge base of loyal customers ready to share stories and create new memories with you.
* We provide a Culture of Possibilities -- explore opportunities for career advancement and professional development with us, and work with our experienced leadership team to achieve your goals.
* Take advantage of paid training and classes that will enhance your skills and knowledge.
* Enjoy medical, dental, and vision-care benefits -- along with paid sick leave and vacation time --so you can look and feel your best while developing your career.
* You'll get to know our supportive, caring family business owners who put customers and employees first. We're a small business that's 100% family owned and operated.
* Earn great wages, along with tips and commission--we pay our employees extra for superb customer service, strong performance, and commitment to our teams.
Our stylists can earn up to $80,000 before reaching the management level, and motivated managers can earn even more than that!
What We're Looking For:
* Licensed cosmetologists or barbers eager to make an impact.
* Stylists with a deep love for hair styling trends and artistry.
* Leaders with experience managing a team.
* Individuals eager to learn, adapt, and contribute with an optimistic growth mindset.
* Stewards who lead by example and collaborate well with others.
* Stylists who manage client interactions with a friendly, professional demeanor.
* Teammates mindful that selling and keeping accurate product inventory are keys to professional success.
* Stylists who take pride in exceeding cleanliness standards.
What You'll Do:
* Lead and inspire your team to success.
* Deliver top-notch customer service and create a welcoming environment for clients.
* Motivate by example, boost team morale, and provide hands-on support.
* Use exceptional communication and interpersonal abilities to connect with staff and clients.
* Keep up to date with salon management software and other business applications.
* Be goal-driven with the ability to set, track, and achieve sales targets.
* Ensure consistent communication with upper management.
Compensation and Schedule:
* Make a minimum of $25 up to $50 per hour(depending on location), including wages, commission or bonuses, and tips.
* Craft a flexible salon schedule that works for customers and team members, ensuring coverage for evenings and weekends.
Are You Ready to Join Us?
Become a valued member of our Supercuts family today! If you're passionate about making clients look and feel fabulous and you're excited to encourage and mentor a team, Apply Now!
Considering a move? We are always on the lookout for talented individuals to join our salons in WA, OR, ID, MT, and AK. We can help pay relocation fees for the right person! Interested? Contact *********************** for more details.
Step into an exciting career with Supercuts and let's create fantastic styles together!
$80k yearly Easy Apply 26d ago
Management Team Supercuts
Supercuts
Team manager job in Poulsbo, WA
21555 Olhava Way NW, POULSBO, WA, 98370, US Join our Supercuts Hair Adventure! SEEKING EXPERIENCED SALON MANAGER FOR BUSY, FULL-SERVICE SUPERCUTS SALON WITH AMAZING CLIENTELE! Are you an experienced hairstylist, barber, or cosmetologist looking to take your career to the next level?
Then look no further! At Supercuts we're eager to welcome passionate professionals to our bustling salons. We've got amazing clients and great growth opportunities for you!
Why You'll Love Working with Us:
* We have a passion for hair, customers, and working as a team. We're versatile in cut and color techniques and current fashion trends.
* You'll thrive in our dynamic salon environment, where stylists and clients make hair dreams come true.
* We've got a huge base of loyal customers ready to share stories and create new memories with you.
* We provide a Culture of Possibilities -- explore opportunities for career advancement and professional development with us, and work with our experienced leadership team to achieve your goals.
* Take advantage of paid training and classes that will enhance your skills and knowledge.
* Enjoy medical, dental, and vision-care benefits -- along with paid sick leave and vacation time --so you can look and feel your best while developing your career.
* You'll get to know our supportive, caring family business owners who put customers and employees first. We're a small business that's 100% family owned and operated.
* Earn great wages, along with tips and commission--we pay our employees extra for superb customer service, strong performance, and commitment to our teams.
Our stylists can earn up to $80,000 before reaching the management level, and motivated managers can earn even more than that!
What We're Looking For:
* Licensed cosmetologists or barbers eager to make an impact.
* Stylists with a deep love for hair styling trends and artistry.
* Leaders with experience managing a team.
* Individuals eager to learn, adapt, and contribute with an optimistic growth mindset.
* Stewards who lead by example and collaborate well with others.
* Stylists who manage client interactions with a friendly, professional demeanor.
* Teammates mindful that selling and keeping accurate product inventory are keys to professional success.
* Stylists who take pride in exceeding cleanliness standards.
What You'll Do:
* Lead and inspire your team to success.
* Deliver top-notch customer service and create a welcoming environment for clients.
* Motivate by example, boost team morale, and provide hands-on support.
* Use exceptional communication and interpersonal abilities to connect with staff and clients.
* Keep up to date with salon management software and other business applications.
* Be goal-driven with the ability to set, track, and achieve sales targets.
* Ensure consistent communication with upper management.
Compensation and Schedule:
* Make a minimum of $25 up to $50 per hour(depending on location), including wages, commission or bonuses, and tips.
* Craft a flexible salon schedule that works for customers and team members, ensuring coverage for evenings and weekends.
Are You Ready to Join Us?
Become a valued member of our Supercuts family today! If you're passionate about making clients look and feel fabulous and you're excited to encourage and mentor a team, Apply Now!
Considering a move? We are always on the lookout for talented individuals to join our salons in WA, OR, ID, MT, and AK. We can help pay relocation fees for the right person! Interested? Contact *********************** for more details.
Step into an exciting career with Supercuts and let's create fantastic styles together!
$80k yearly Easy Apply 48d ago
Customer Service Manager - State Farm Agent Team Member
Ej Silvers-State Farm Agent
Team manager job in Renton, WA
Job DescriptionBenefits:
Bonus based on performance
Health insurance
Opportunity for advancement
Paid time off
Signing bonus
Training & development
Licensed Customer Service Manager
Job Summary:
The licensed customer service manager is accountable for leading and managing the customer service team to deliver exceptional service and support to clients. This role involves developing customer service policies, training staff, handling complex customer issues, and ensuring compliance with industry regulations. The manager will work closely with other departments to improve overall customer satisfaction and retention.
Key Responsibilities:
Team Leadership and Development:
Recruit, train, and mentor customer service representatives.
Conduct regular performance evaluations and provide feedback.
Foster a positive and productive work environment.
Customer Service Operations:
Develop and implement customer service policies and procedures.
Monitor and analyze customer service metrics to ensure goals are met.
Handle escalated customer issues and complaints in a timely manner.
Quality Assurance:
Ensure customer service interactions are aligned with company standards and regulatory requirements.
Regularly review and update training materials and operational procedures.
Conduct quality assurance audits and implement corrective actions as needed.
Customer Relationship Management:
Build and maintain strong relationships with key clients.
Gather customer feedback and work with other departments to implement improvements.
Develop strategies to enhance customer satisfaction and loyalty.
Compliance and Reporting:
Ensure the team adheres to industry regulations and company policies.
Prepare and present regular reports on customer service performance to senior management.
Maintain accurate records of customer interactions and transactions.
Collaboration and Communication:
Work closely with sales, marketing, and product development teams to address customer needs and concerns.
Facilitate regular team meetings to communicate updates and gather feedback.
Serve as a liaison between the customer service team and other departments.
Qualifications:
Education:
Bachelors degree in business administration, management, or a related field preferred.
Licensing:
Industry-specific license or certification may be required (e.g., insurance, financial services).
Additional certifications in customer service management (e.g., Certified Customer Service Manager (CCSM)) are a plus.
Experience:
Previous experience in customer service, with at least 2-5 years in a supervisory or managerial role.
Experience in the specific industry (e.g., insurance, finance, healthcare) is preferred.
Skills:
Strong leadership and teammanagement skills.
Excellent communication and interpersonal abilities.
Proficiency in customer service software and CRM systems.
Analytical skills to assess performance metrics and identify improvement areas.
Personal Attributes:
High level of integrity and ethical standards.
Problem-solving and conflict resolution skills.
Ability to work under pressure and handle challenging situations.
Working Conditions:
Primarily office-based with standard business hours.
Occasional travel may be required for training, meetings, or client visits.
Flexibility to work extended hours during peak times or for urgent matters.
Compensation:
Competitive hourly rate with potential bonuses based on performance, travel incentives, and quarterly bonuses.
Benefits may include health insurance, retirement plans, and professional development opportunities.
By effectively managing the customer service team and ensuring high standards of service, a licensed customer service manager plays a crucial role in maintaining customer satisfaction and fostering long-term client relationships.
$34k-54k yearly est. 29d ago
LOSS PREV/CUSTOMER ENGAGEMENT SPEC
Fred Meyer 4.3
Team manager job in University Place, WA
Provide customer service by acknowledging customers as they enter and exit the store, answer questions, assist with deactivation of electronic article surveillance devices, and monitor the Greeter Kiosk. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Fred Meyer family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
- High School Diploma or GED
- Strong attention to detail
- Demonstrated ability to maintain confidentiality and protect sensitive information
- Ability to work in a fast-paced environment
- Ability to work within strict time frames/resolute deadlines
- Strong critical thinking skills, attention to detail and ability to draw conclusions
Desired
- Ability to speak a second language
- Knowledge of Kroger policies, procedures, and organizational structure- Model customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
- Acknowledge customers in a friendly manner as they enter and exit the store
- Maneuver in the store's entry and exit areas
- Politely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observed
- Respond to activations of Electronic Article Surveillance (EAS) systems
- Assist customers with deactivation of EAS devices
- Answer customer questions concerning the location of items or sections within the store
- Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior
- Assist customers with bascarts that may lock up with Purcheck
- Report safety concerns to supervisor
- Comply with corporate policies and promote/follow company initiatives
- Maintain flexibility to work any shift
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
$33k-58k yearly est. 7d ago
Manager Customer Experience
The Hertz Corporation 4.3
Team manager job in Olympia, WA
We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations.
This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success.
This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands.
The starting salary for this role is $100K, commensurate with experience.
**What You'll Do:**
+ Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints
+ Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences
+ Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions
+ Identify and prioritize CX breakdowns through VOC, operational data, and field feedback
+ Act as the first point of contact for field leaders on CX-related challenges and opportunities
+ Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product
+ Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders
+ Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs
+ Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement
**What We're Looking For:**
+ Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred
+ 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams
+ Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey
+ Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles
+ Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in
+ High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike
+ Systems thinker with the ability to balance customer empathy with business impact
+ Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business
**What You'll Get:**
+ 40% off any standard Hertz Rental
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching.
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
$100k yearly 60d+ ago
Customer Service Manager - State Farm Agent Team Member
Chris Jones
Team manager job in Everett, WA
I am seeking dynamic insurance professionals for the office of Chris Jones - State Farm Agent who are interested in helping my business grow through value based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast paced environment, then this is your opportunity for a rewarding career with growth potential. You will have a chance to learn how to market products and manage a business first hand while participating in my focused program to develop and enhance your skills and experiences. This could be the start of an exciting, challenging and fun career!
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Adaption of skills necessary to operate a business.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Profit sharing
Paid time off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement in my agency
Working closely with the agent to gain an understanding of the agent's role and office logistics
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm Insurance Companies. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents control which licensing requirements and training programs are offered or must be successfully completed by their employees. By accepting employment with a State Farm agent and/or successfully completing any licensing or training programs required by a State Farm agent, you are not guaranteed, promised or given any form of selection preference, should you choose to leave the agent's employment and pursue the opportunity of becoming an independent contractor agent for State Farm Insurance Companies. If you choose to pursue an agency opportunity, you will need to apply and go through the regular State Farm Insurance Companies' agent selection process Compensación: 65000
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
$34k-54k yearly est. Auto-Apply 60d+ ago
SR Inbound Supervisor
Central Transport 4.7
Team manager job in Tacoma, WA
Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada, and Mexico.
Our Growth is Creating Great Opportunities!
Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!
Thanks for your interest in working on our team!
Central Transport LLC is one of the nation's most reliable and technologically advanced LTL (Less-than-Truckload) carriers to date. We are privately owned and have been servicing manufacturing & retail companies of all sizes for over 90 years. With over 200 locations around the country, we pride ourselves on the continuous expansions that we have made and are still making strides to improve our operation systems to better service our wide network of clientele. For example, we have recently implemented 25 next-day hubs in our network to provide immediate, essential services for our customers overnight. We also hold the industry's most modern fleet with our tractors & trailers having an average age of 2.5 years old. Earlier this year, our business levels have reached the highest they've ever been; breaking our personal record that had been set the previous year. We like to credit our growing success with our ability to develop and provide opportunity for our team of employees so they can make advancements within our company.
Our employees enjoy a competitive salary and benefits package, including: 401k, Paid Time Off (PTO), Medical/Dental Insurance, Flexible Spending Account, and Life Insurance.
This is an Onsite position at our Tacoma, WA Terminal and the candidate must be able to work a flexible schedule of:
Shift: Monday-Friday 5AM-3PM
Salary ranges from: $65,000-$80,000 + a 5-10% performance bonus
Ideal Candidate Requirements:
Experience in managing a team, preferably in transportation operations.
A thorough understanding of the LTL trucking industry.
Prior management, dispatch or dock experience, preferably in LTL trucking industry.
Must have strong leadership skills including the ability to hire, coach, counsel, train, and mentor employees.
Desire to surround customer with excellence in service.
High aptitude for technology.
The ability to multi-task while being detail oriented.
Excellent written, listening and verbal communication skills· Must be willing to work 50 hours/week average.
Must be able to work any shift including nights and/or weekends and in any weather condition.
Must be capable of working under tight time constraints in a high-pressure environment with multiple priorities.
An associate or bachelor's degree preferred but not required.
Duties include, but are not limited to:
Oversee dock operations for your designated section of the terminal dock.
This includes the process of loading, managing forklift traffic, and overseeing proper picking/sortation of palletized freight.
Ensure proper load of carriers by monitoring the cube and weight of trailers.
Provide leadership and accountability to a team of drivers, dock workers and dock hand·
Monitor dock production, ensuring facility key performance indicator goals are met and/or exceeded.
Monitor hours and overtime.
Maintain a safe work environment compliant with state and federal DOT/OSHA standards.
Ensure company operational model compliance.
Support a culture of excellence in quality of product to internal and external customers.
The average team manager in Seattle, WA earns between $56,000 and $194,000 annually. This compares to the national average team manager range of $44,000 to $152,000.
Average team manager salary in Seattle, WA
$104,000
What are the biggest employers of Team Managers in Seattle, WA?
The biggest employers of Team Managers in Seattle, WA are: