Team manager jobs in Shawnee, KS

The Aeromotive Group houses the automotive aftermarket's top shelf manufacturers of performance products including Aeromotive Fuel Systems, Waterman Racing Components, The Aeromotive Group Ignition Products, Taylor Cable Products, JBA Performance Exhaust, Doug's Headers, Patriot Exhaust, Compu-Fire performance products and Spyke motorcycle products. From hot rods to muscle cars, late-model cars, trucks, motorcycles and professional race teams, The Aeromotive Group's industry savvy and product expertise provide spark, horsepower, sound, and unrivaled performance for enthusiasts of classic to modern vehicles. ROLE OVERVIEW: Position: Customer Service Lead Representative FSLA Status: Full-time/Non-exempt Location: In-office (Lenexa, Kansas) Reports to: Customer Service/Technical Service Manager Company Overview Aeromotive Inc. is a leader in high-performance fuel delivery systems for street, race, off-road, and marine applications. We fuel passion by delivering products built for durability and performance-backed by expert technical support and deep industry knowledge. As part of The Aeromotive Group, we support automotive enthusiasts and professional racers across a wide range of performance brands. Job Summary The Customer Service Lead plays a key role in delivering a top-tier customer experience while supporting and guiding the customer service team. This position combines hands-on customer interaction with day-to-day coordination of customer service operations, order management, inventory communication, and process improvement. The ideal candidate leads by example, supports team development, and ensures consistent, high-quality service for our customers. Core Responsibilities Customer Support & Operations Manage inbound customer calls and emails promptly, professionally, and accurately. Lead efforts related to order entry, tracking, and updates within company systems. Provide real-time order status, inventory availability, and delivery timelines to customers. Investigate and resolve customer service issues; escalate complex or technical questions to the appropriate teams. Assist with returns, exchanges, and order discrepancies as needed. Team Leadership & Training Support and coach customer service representatives on processes, systems, and company policies. Help manage phone coverage and daily workflow to ensure consistent service levels. Lead by example to reinforce customer service standards and behaviors. Assist with onboarding and ongoing training of customer service staff. Process Improvement & Collaboration Maintain documentation for common customer inquiries, procedures, and workflows. Identify trends in customer inquiries or service issues and recommend improvements. Build strong working relationships with sales, shipping, inventory, operations, and technical teams. Assist in developing and implementing customer service policies and best practices. Qualifications 3+ years of experience in a customer service environment; automotive parts, ecommerce, or technical products preferred. Strong verbal and written communication skills with excellent phone etiquette. Proven ability to problem-solve, multitask, and manage priorities in a fast-paced environment. Experience working with order management systems, CRM tools, and inventory databases. Detail-oriented, organized, and highly accurate in daily work. Ability to lead by example and mentor team members. Automotive performance knowledge or interest is a plus. Work Environment Full-time, Monday-Friday during core business hours Fast-paced, team-oriented office environment supporting passionate customers and enthusiasts Perks & Benefits Weekly pay-get paid every Thursday! $100 monthly kitchen stipend to enjoy food and snacks on us Monday-Friday schedule with flexible shifts (three to choose from) PTO accrual: 80 hours in your first year, 120 hours in your second year Market-competitive medical, dental, and life insurance 401(k) + profit sharing (guaranteed 3%-even in slow years!) Work with a passionate, gearhead-friendly team that values your contributions Aeromotive Inc. reserves the right to change or amend its benefits at any time. Why Aeromotive? Joining Aeromotive means being part of a company that values craftsmanship, performance, and customer trust. In this role, you'll help keep customer service operations running smoothly while ensuring our customers receive knowledgeable, timely, and professional support. Employment Eligibility & Equal Opportunity We participate in the federal E-Verify program to confirm employment eligibility for all newly hired employees. The Aeromotive Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community. Retail Team Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements Must have a valid driver's license Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age 1-2 years of wireless sales management 3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required

Flynn Group entered the Panera system in 2015 with the acquisition of 47 cafes. Since then, we have more than tripled in size to become the 2nd largest Panera franchisee in the world and continue to grow by building new stores and acquiring other franchise operators. Flynn Panera is a franchisee of Panera Bread. Flynn Panera is built on a decentralized business model, which means that each geographic area is led by a Market Leader. Reporting to the ML are Area Directors, who are multiple unit operators, responsible for the overall functions of the cafés in their areas. Reporting to the Area Directors are the General Managers, who are the chief Cafe managers responsible for the overall running of their café. Aiding the management of the Cafe are Assistant Managers, who are responsible for running of their departments and who help with every-day management responsibilities. Rounding out the cafe leadership are Team Managers. We strive to hire only the best, starting with our leadership. Our leaders within Flynn Panera have over 190+ years of experience in the restaurant industry, and 60+ years with Flynn Group. We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One. Position Description Our Panera Bread cafes are upscale, friendly cafes which feature baked breads and pastries. We serve made-to-order soups, salads and sandwiches as well as specialty espresso beverages. No Fryers and No Late Nights. We're known for our artisan breads, quality soups, salads and sandwiches which results in a grease and alcohol-free environment for our associates. As a manager, this means no late nights, but we do hope you're a morning person. Managers at our growing cafes supervise up to 75 staff members to ensure a top-quality service experience for our guests. + As a Team Manager at Panera Bread, you would be responsible for providing outstanding leadership to your team. + You should be passionate about the industry, inspiring others, coaching, counseling, creating a profitable environment, and delivering an exceptional customer experience. + Our managers must maintain high standards of restaurant cleanliness, sanitation, food quality and safety, and facility management. At Panera Bread, warmth is our business. It's what we do best. We look for like-minded individuals who are ready to surround themselves with fresh food and great people. + We are looking for experienced restaurant professionals with a steady, stable employment track record, attention to detail, and outstanding social skills. This is an outstanding opportunity to join a rapidly growing concept. Essential Duties and Responsibilities Restaurant management combines strategic planning, shift organization and day-to-day management activities. At Panera Bread, restaurant management is fast paced, highly demanding and very rewarding. Typical work activities for a Team Manager: + Serve as a role-model and lead the team. + Ensure that team members are providing great customer service. + Taking ownership for the business performance of the restaurant. + Maintain a safe, secure and healthy environment by following all safety and sanitation standards and procedures. + Run quality opening, mid and closing shifts ensuring a consistent positive customer experience. + Coordinating the entire operation of the restaurant during scheduled shifts. + Greeting customers and doing table visits to ensure customer satisfaction. + Recruiting, training and motivating staff. + Assist the specialist within the bakery‐cafe, ensuring team members are properly trained and fully competent in all aspects of food service and customer support. + Ensures objectives are achieved while operating within all company guidelines, cultural values and following ethical business practices. + Exhibits a professional image. Promotes and embodies our Values and Beliefs as outlined on the Premier Card. Education and Experience + At least 1-2 years Hospitality experience. + Food Management Certifications also a plus + Must have the "Run it Like you Own It Mentality" + Excellent organization, customer service and time management skills + Proven track record for leadership. + Passion, energy and a positive attitude + Work well under pressure and be able to work with a diverse group of people + Have a valid driver's license and reliable transportation. + Reference checks Perks for our employees: + Competitive wages + Flexible work schedules + Meal Discounts + Health Benefits + 401(k) with company match + Paid Vacation + Development opportunities Physical Standards: + Must be able to stand and exert well-paced mobility for up to ten (10) hours in length. + Must have the ability to safely lift pots, pans, glassware, boxes, etc. up to 50 pounds in weight. + Must be able to read and write to facilitate communication. + Must possess finger and hand dexterity for using small tools and equipment. The associate is responsible for performing the essential responsibilities of this position with or without reasonable accommodation. The associate should notify Flynn Panera of any reasonable accommodation requests and may need to provide supporting medical documentation. This may not list all duties for this position and the associate in this position may be required to perform other duties to meet business needs. Flynn Panera, reserves the right to revise this at any time. This job description is not a contract for employment, and either the associate or Flynn Panera may terminate employment at any time. Why Work for Flynn Panera? Flynn Panera is a growing franchise within Flynn Group that offers stability, opportunity for advancement as well as a great environment, training and benefits. We are committed to helping each employee work and live to their fullest potential within a culture you won't want to quit! Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!

Job DescriptionBenefits: 401(k) Bonus based on performance Company parties Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development POSITION OVERVIEW: Are you an experienced insurance professional with strong leadership skills? Do you thrive in a managerial role while delivering excellent customer service? We are seeking a Customer Service / Office Manager to oversee operations, support team members, and ensure exceptional client experiences. As the Customer Service / Office Manager, you will play a key role in managing daily office operations while leading and supporting the team. Your prior insurance experience will be essential in driving efficiency, fostering client relationships, and ensuring seamless operations. RESPONSIBILITIES: Manage office operations and ensure smooth workflow Handle escalated customer complaints and issues. Provide leadership, training, and mentorship to the team Oversee customer interactions, ensuring high-quality support Ensure compliance with State Farm policies and procedures Collaborate with the agent on business strategies and goals Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs. QUALIFICATIONS: 3+ years of experience with sales and/or management. Leadership and organizational skills. Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries. Proficiency in learning and navigating computer functions efficiently. Property/Casualty and Life/Health insurance licenses. Must have prior insurance experience.

Full-time Description Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion. Working at Aria Matters! The Position The Field Team Manager is responsible for supporting clinical field team members by ensuring they are meeting the expectations of their role through ongoing performance management, consistent feedback, and training (both initial and ongoing) of clinical field teams in their assigned market. The Field Team Manager works with Clinical Support Managers to ensure that customer needs are being met through efficient and customer-focused care. Essential Duties & Responsibilities Ongoing performance management of all direct reports Conduct and document disciplinary action as needed, up to and including terminations Conduct 1:1's with field team members Collaborate with the Dental Support Specialist to ensure timesheets and expenses are approved according to company guidelines Collaborate with the Clinical Support Managers to ensure appropriate staffing levels are maintained Coordinate ongoing training for existing field team members with Dental Systems Trainer Interview and participate in hiring process for new field team members Remain accessible to field team members throughout the day Perform other duties as necessary Requirements High School Diploma or equivalent 2-3 years' experience preferred Management experience preferred Dental office management preferred Other Qualifications Problem solving-the individual identifies and resolves problems in a timely manner. Customer service-the individual manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments. Planning/organizing-the individual prioritizes and plans work activities and uses time efficiently. Quality control/Attention to detail-the individual demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance. Adaptability-the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events. Dependability-the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance. Able to work in team environment. Ability to lift 15-20 lbs. Benefits We offer a comprehensive benefit package for you and your family, including: PTO and Paid Holidays for FT Employees 401k Retirement Plan with a Company Match Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more. Physical Efforts & Working Conditions Work is performed in a normal office setting in our Overland Park, KS headquarters with minimal exposure to health or safety hazards. Substantial time is spent working on a computer. Position reports to the office for first six-months then qualifies to moves to hybrid with successful completion of training and satisfactory performance. This is a full-time position working standard business hours Monday - Friday, although project support may require temporary adjustments to those hours only as needed. #LI-GC1

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. * Our culture is welcoming and inclusive -- everyone is empowered to make a difference. * We have the best team in the world and believe in paying competitively and rewarding high performance. * Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. * We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers. * We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way * We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days. This Role is Tailor-Made For You Because: You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus! A Day In The Life: The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence. To Land This Role: * 2 to 4 years experience in a high volume, customer-driven retail environment, stock-related experience a plus * Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts * Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time * Must be at least 18 years of age Why You'll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us! How We Work Together * Adaptable - We change before we have to * Entrepreneurial - We own it * Collaborative - There's no "I" in Tory * Client & Brand Focused - We put ourselves in Tory's shoes * Live the Values - We show up for each other * Functional Expertise - We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor. Compensation Range The compensation range for this position is 18.00 USD - 18.00 USD. Our offer will be based on your relevant experience and work location. Benefits Information We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact ***************************.

Why TrueAccord? TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries. About the RoleWe are seeking a strategic, results-driven Customer Engagement Unit Manager to oversee a high-performing team of Collections Specialists focused on maximizing recoveries while delivering a best-in-class customer experience. This leadership role demands a seasoned collections professional capable of driving operational excellence, elevating agent capability, and ensuring adherence to all regulatory and compliance standards. The ideal candidate brings advanced expertise in collections strategy, performance optimization, real-time operational management, and targeted coaching, with a demonstrated ability to influence outcomes, strengthen team effectiveness, and achieve ambitious recovery goals within a dynamic, compliance-driven environment.Key Responsibilities Lead, coach, and develop a team of ~15 Collections Specialists, driving consistent achievement of recovery and performance targets. Conduct weekly 1:1s focused on liquidation outcomes, call quality, compliance, talk-off execution, and individualized skill development. Deliver ongoing side-by-side coaching, call monitoring, and targeted training to improve negotiation, engagement, and consumer experience. Hold agents accountable to daily and weekly expectations, including outreach KPIs, promise and activation rates, contact strategies, and policy compliance. Facilitate regular team meetings to reinforce collection strategies, regulatory requirements, and evolving performance priorities. Complete semi-annual performance reviews and develop tailored performance improvement and growth plans aligned to collection competencies. Oversee real-time operations, adjusting staffing, schedules, and workflow to maintain service levels and maximize right-party contact opportunities. Manage escalated calls and emails with strong negotiation, leadership presence, and effective de-escalation techniques. Ensure all collection activities align with internal policies, client requirements, FDCPA, Reg F, UDAAP, and applicable state regulatory standards. Analyze performance trends and portfolio insights to identify gaps, recommend solutions, and drive increased liquidation and operational efficiency. Partner with leadership to refine talk tracks, contact strategies, and processes that elevate payment rates, agent productivity, and consumer outcomes. Support the implementation of new tools, workflows, and training initiatives that strengthen collection outcomes and team effectiveness. Consistently meet and exceed deadlines for assigned projects and tasks, demonstrating strong time-management, prioritization, and organizational execution to support departmental goals and operational timelines. Design and implement creative team-engagement activities that strengthen culture, reinforce performance priorities, and enhance collaboration, motivation, and overall employee experience within the unit. Required Skills & Qualifications Educational Requirements: High school diploma or equivalent required; Bachelor's degree preferred. Experience Requirements: Minimum 4+ years of collections experience, with at least 2+ years in call center or collections team leadership strongly preferred. Exceptional and or expert-level thinking in collections operations, including call strategies, portfolio management, regulatory compliance, consumer negotiation techniques, and best practices for driving recoveries in a regulated environment. Exceptional communication, coaching, and interpersonal skills, with the demonstrated ability to influence performance, develop talent, and guide agents toward consistent results. Strong analytical and critical-thinking capabilities, with a high level of attention to detail in evaluating trends, identifying performance gaps, and executing data-driven decisions. Proven ability to manage multiple priorities and maintain operational excellence in a fast-paced, metrics-driven collections environment. Demonstrated success leading a collections team, improving liquidation rates, and strengthening skills through targeted coaching, accountability frameworks, and performance optimization. Ability to foster a positive, collaborative, and professional team culture grounded in compliance, customer experience, and measurable outcomes. Proficiency with essential call center technologies, including dialers, CRM platforms, reporting dashboards, and workflow management tools. $66,453 - $76,421 a year This information reflects the anticipated base salary range for this position based on current national/regional data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors. Our Dedication to Diversity & Inclusion TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you're looking for an opportunity to do impactful work, join TrueAccord and make a difference. For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. 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We are looking for an energetic, highly organized Office Admin/Manager to take full ownership of our office operations and culture. This isn't just administrative work. You'll be the heartbeat of the office, keeping things running smoothly, managing spaces and supplies, and creating an environment where our team can thrive. Key Responsibilities Oversee day-to-day office operations with a focus on efficiency, organization, and a welcoming environment. Manage office spaces including kitchen, storage room, meeting rooms, and décor to maintain a clean, functional, and inspiring workplace. Coordinate and execute company lunches, holiday parties, team-building activities, charity drives, and other special events from concept to cleanup. Maintain vendor relationships for supplies, services, and equipment; manage office budget and purchasing. Implement and refine office procedures, policies, and systems to improve workflow. Serve as the go-to point of contact for staff, tenants, and visitors, ensuring clear communication across all departments. Coordinate with tenants and vendors to ensure timely communication and issue resolution. Handle scheduling and meeting coordination, including virtual and in-person meetings. Organize and distribute meeting agendas and minutes to create accountability and ensure follow-through. Support leadership with light financial and administrative tasks, such as expense reporting and invoice processing. Prepare reports and presentations for management as needed. Professionally handle company notices and communications. Conduct research to attain and evaluate data in support of management initiatives. Assist with special projects as requested. Required Skills & Abilities Excellent verbal and written communication skills. Friendly, professional demeanor when greeting clients, visitors, and colleagues. Strong attention to detail and proofreading skills. Ability to work independently and take initiative to solve problems. Discretion when handling sensitive or confidential information. Self-motivated and comfortable asking questions when clarity is needed. Team player who supports colleagues on shared projects. Proficient/Fluent use of Microsoft Office Suite (Excel, Word, PowerPoint, etc.) Proficient/Fluent use of Google Suite (Gmail, Drive, Docs, Sheets, etc.) Proficient in hosting and managing virtual meetings via Zoom, Google Meet, and Microsoft Teams. Strong organizational skills with the ability to manage multiple priorities at once. Excellent communication skills and a proactive, problem-solving mindset. Hospitality experience a plus. Qualifications High school diploma or equivalent required; associate or bachelor's degree preferred. 3+ years of experience in office management, executive administration, or a similar role requiring high autonomy. Benefits Affordable health insurance with employer contributions. Dental, vision, accident, critical illness, and life insurance available. Paid Time Off (PTO) for all full-time employees. Employee discounts at Marriott Hotels. Collaborative, small-office team environment.

Store - KC-SHAWNEE, KSDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site. Please log into my WORKDAY to search for positions and apply. Clinical Team Manager (RN)- UH Truman Medical Center Telemetry (2 days/wk, 7p-7a) 101 Truman Medical Center Job Location University Health Truman Medical Center Kansas City, Missouri Department 4 Red Telemetry UHTMC Position Type Part time Work Schedule 6:45PM - 7:15AM Hours Per Week 24 Job Description Ready to make an impact in a leadership role and provide top-tier care? We're looking for a passionate and skilled Registered Nurse Team Manager RN to join our team! In this role, you'll lead a dedicated group of professionals while ensuring excellent patient care and operational success. If you're a nursing leader who loves mentoring, coaching, and improving patient outcomes, we want you on our team! What you'll do: Lead and coordinate front-line operations for assigned inpatient unit(s) 24/7. Support the Director in maintaining nursing standards and promoting competent practice among your team. Champion quality, safe patient care and ensure smooth, efficient operations. Foster a culture of excellent customer service, evidence-based practice, and resource stewardship. Be the go-to person for supporting personnel needs, guiding your team with care and leadership. Knowledge, Skills, and Abilities: ️ Bachelor of Science in Nursing or equivalent (ADN + years of relevant experience). ️ At least two (2) years of nursing experience or demonstrated proficiency in clinical and leadership skills. ️ Missouri nursing license as a Registered Professional Nurse. ️ Current certifications per department requirements. ️ Excellent communication skills (both verbal and written). ️ Proven ability to lead and inspire teams. Preferred Qualifications: Specialty Certification (a plus but not required). What we're looking for: ️ A leader who excels in a fast-paced, patient-focused environment. ️ A team player who thrives on collaboration and driving patient care excellence. ️ Someone with a passion for developing others and guiding teams to success. Are you ready to lead with us? Apply now and be part of a team that's focused on quality, safety, and compassionate care! As a Registered Nurse Team Manager RN, you'll help ensure that every patient receives the highest standard of care, while also leading a team that thrives on making a difference.

Job DescriptionDescription: Are you a natural leader passionate about creating smooth, efficient operations? We're looking for a Dental Office Manager ready to take charge, inspire the team, and keep the practice running like clockwork. What You'll Do: Lead and support the front office team Oversee patient scheduling, billing, and insurance coordination Monitor office systems and day-to-day flow Partner with the clinical team to ensure an excellent patient experience Handle HR tasks like hiring, onboarding, and performance check-ins Keep track of production goals and help drive growth Post payments and manage the aged insurance What You Bring: 2+ years in a dental front office or management role Experience with dental software (Dentrix) Organized, upbeat, and ready to lead with kindness and accountability Comfortable with numbers, insurance, and patient relations Great communication and a solution-focused mindset Perks & Benefits: Competitive pay, bonus, and benefits PTO and paid holidays A positive, team-oriented environment Leadership support and professional development opportunities Requirements:

Lumio Dental - Apply today, and we'll light the way! As an Office Manager, you will effectively manage the flow of the practice. From engaging with patients to being the liaison between team members and clinicians, you will be the central point of contact. In addition, you will oversee operations, office goals, and productivity. You will be supported and will partner with your Regional Manager to ensure the success of the practice. Our Ideal Office Manager YOU! Whether you have experience working in a dental office, or you are seeking your next career opportunity, we are looking for someone who has exceptional leadership skills and knowledge of operations in the healthcare industry. Our ideal Office Manager must have prior management skills, and be an effective leader with exceptional communication skills. Those that are successful in the role are organized, collaborative, and know how to train others. Job-Specific Expectations: Coordinates and manages office schedules for training, operations, and team members Oversees treatment plans and accurate estimates to the patients Partner with Dentist and Hygienist in coordinating the desired schedule to fit patients' needs Maintains patient care database by entering new information as it becomes available Schedule and confirm patient appointments Tracks and accurately pays all invoices and charges for the office, and orders supplies Makes daily bank deposits of cash and checks Ensures that all required documentation is completed efficiently and meets established deadlines Interviews, hires, and conducts performance reviews for all team members Coordinates morning huddles with team members Requirement(s): 1 year of management experience Driver's license and reliable transportation High School Diploma Bilingual is a plus Prior dental or health industry is a required Competitive Salary & More Benefit options included, but are not limited to, health, vision, dental, life, 401K, and MORE! Lumio company culture is caring and fun! You will love the feel and experience! Apply today and learn more!

Job DescriptionDescription: The Customer Service Supervisor at Cosentinos Price Chopper in Shawnee, KS, is a pivotal role responsible for leading and motivating a team to deliver exceptional customer experiences. This position requires a strong focus on customer support, problem-solving, and effective communication. The ideal candidate will possess excellent leadership qualities, organizational skills, and the ability to manage customer inquiries efficiently. This role demands a detail-oriented individual with strong interpersonal communication skills and a commitment to maintaining high standards of professionalism. Responsibilities: Supervise and train customer service representatives, fostering a positive and productive work environment. Handle escalated customer inquiries and complaints, providing timely and effective resolutions. Monitor and analyze customer service metrics to identify areas for improvement and implement solutions. Ensure adherence to company policies and procedures related to customer service operations. Manage daily operations, including scheduling, staffing, and resource allocation, demonstrating strong time management and prioritization skills. Utilize computer literacy and Microsoft Office Suite (especially Excel) to track performance, generate reports, and manage data entry. Collaborate with other departments to address customer needs and improve overall customer satisfaction. Demonstrate leadership by setting a positive example and motivating the team to achieve sales and merchandising goals. Maintain a thorough understanding of customer relationship management (CRM) principles and apply them in daily interactions. Effectively communicate with customers and team members, utilizing strong English language skills and written communication abilities. Minimum Qualifications: High school diploma or equivalent. 3-5 years of experience in a customer service role. Working knowledge of Microsoft Office Suite, including Excel. Demonstrated ability to handle customer inquiries and resolve issues effectively. Strong interpersonal communication skills. Proven leadership abilities and the capacity to motivate a team. Excellent organizational skills and the ability to multitask. Ability to work a flexible schedule, including evenings and weekends. General knowledge of customer support principles. Preferred Qualifications: Previous supervisory experience in a retail environment

Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount

Job Code **4925** \# of Openings **1** Apply Now (**************************************************** Requisition?org=GATEWAYVENT&cws=55&rid=4925) **Shearwater Systems LLC,** a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Senior Supervisorto join our Team in **Lee's Summit, MO.** **Position Responsibilities:** + The Senior Supervisor(s)/Managers(s) shall work onsite at the requested office location at USCIS National Records Center (NRC) or USCIS File Storage Facility, as appropriate, and be responsible for particular task areas. + Capable of fulfilling the role of Operations/Site/Production Manager in their absence. + This position requires demonstrated experience in addressing operational concerns and issues, monitoring overall customer satisfaction; experience with developing and implementing operational procedures and policies; and analyzing training needs/requirements. The Ops/Site/Prod Manager shall: + This position requires extensive analytical ability to develop complex statistical analysis, cost estimates, and analytical reports. The Operations/Site/Production shall have the following functional responsibility skills: + Excellent interpersonal communication and organizing skills to coordinate project activities with contractor and Government representatives. + Able to conduct fact finding for special projects and/or to respond timely to Government inquiries. + Able to present oral briefings to USCIS management officials. + Excellent writing skills to prepare SOPs and revisions. + Proactive in informing the Government of significant issues, and be able to respond and take corrective action to issues brought to the PM by COR. + Proactive in identifying and recommending new approaches to improve quality, cost, and process inefficiencies. + Respond to NRC meeting requests within allotted 2-hour time period + Develop complex statistical analysis, cost estimates, and analytical reports. + Assists with SOPs and revisions + Analyze training needs/requirements **Position Requirements:** + Minimum Requirements: + At a minimum, must have two (2) years of experience supervising or leading personnel on a program of similar size, scope and complexity, including a large Service Contract Act (SCA) pool. + Minimum Education: + A Bachelor's Degree in one of the following disciplines is required: program management, business or public administration, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting + USCIS will allow substitution of (3) years of management experience with the same or higher depth and breadth of responsibility as for this position. + Must possess a Six Sigma Yellow Belt certification, certified by the American Society for Quality (ASQ). + Must have valid state drivers license and be able to pass a background investigation + Must be able to pass a drug test VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

OMNI is honored to partner with TS2 Hospitality in the search for a Guest Service Manager to join the team at their Holiday Inn Express property in Olathe. The Guest Service Manager leads the front desk and breakfast teams and is possibly the most influential leader in the hotel when it comes to delivering a remarkable hospitality experience. TS2 Hospitality is a family-owned, Kansas City-based hospitality ownership and management company with four hotels open. They are part of the larger Ehrhardt Properties hotel group with over 30 franchised hotels in Missouri, Illinois, Kansas, and Oklahoma and a brand portfolio including Marriott, Hilton, IHG, Choice, and Wyndham. TS2 vision: We deliver remarkable hospitality by encouraging excellence in each other. TS2 values: We are family | We are selfless servants | We own it | We will straight talk | We have fun! Position Summary The Guest Service Manager is responsible for creating a culture of engagement and accountability while running a 24/7/365 operation. Understanding and addressing the needs of the team, constant training and coaching, and working a flexible schedule are essential to success in this role. Responsibilities Hire, train, and manage a team in all aspects of front desk and breakfast responsibilities. Ability to work a flexible schedule, working alongside the team to train and engage them. Hold regular meetings with all employees ensuring clear expectations are set and standards are met and documented. Complete trainings including brand training, company training, and in-person instruction. Own all aspects of sales execution and assist with sales efforts as directed by management. Cover front desk, night audit, and breakfast shifts or work as double coverage as needed based on staffing. Attend all mandatory hotel and company meetings including weekly leader virtual meetings. Oversee hotel accounting functions including cash handling, accounts receivable, and billing. Qualifications Passionate about delivering excellent guest service and problem resolution, maintaining a professional and positive attitude in every guest interaction. Previous front desk experience in a hotel preferred. Background in a leadership role engaging, motivating, training, and empowering a team for delivering remarkable hospitality. Act as first point of contact for associates and guests providing excellent communication. Manage and address any employee challenges and performance issues with a positive demeanor. Strong computer and organizational skills. Flexibility with schedule to work evening, weekend, and holidays as needed. Physically able to perform all responsibilities including but not limited to standing for a full shift, bending, stooping, kneeling, reaching, and lifting up to 50 pounds. Compensation & Benefits This is a non-exempt hourly position with compensation of $20-22/hour with a target of 45 hours per week and overtime pay of time-and-a-half for hours over 40 hours per week. Performance reviews with annual raise eligibility. Quarterly bonus plan with revenue and team performance incentives. Health, vision and dental insurance for full-time (30+ hours per week) employees. Paid time off for full-time employees. Up to $2400 referral bonus for referring new employees (per referral, see handbook for details). 401(k) with 3% employer contribution (no employee match required, must meet eligibility requirements including age, tenure and hours worked, see policy documents for details). Hotel discounts for employees, family and friends through brand discount programs. Opportunities for promotions into senior leadership roles. We appreciate your referrals to professionals who may have an interest in this outstanding opportunity. Formal interest accepted through the OMNI Executive Career Portal. Please direct all inquiries to: OMNI Human Resource Solutions Meredith Baker, Search Consultant, ****************** OMNI and our clients are Equal Opportunity Employers

Lightedge Solutions is developing IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, Lightedge has been successful in offering businesses alternatives that streamline operations, improve reliability, and reduce costs. If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change daily, then Lightedge can offer you a dynamic corporate environment built on teamwork and personal responsibility. The primary responsibility of the Triage & Support Manager is to lead the Support teams to ensure that every customer interaction is upholding Lightedge's customer-centric culture. They will also drive performance improvement through data analysis, process design, coaching, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers. Must be flexible in working nights and weekends as needed, as well as maintaining an on-call schedule. This position reports to the Director of Operational Excellence If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you! Leadership & Team Management Manage and develop a team of 24x7 Support Supervisors, Support Engineers, Premier Support Engineers, Support Technicians, Triage Technicians, and Shift Supervisors staffed for both day and night coverage. Lead regular stand-up and tactical meetings to review priorities, open incidentsescalations, and operational performance. Conduct weekly 1:1 meetings with direct reports and skip-level meetings as needed to ensure communication and alignment. Create, maintain, and post shift schedules ensuring adequate coverage across all time zones and platforms. Collaborate with the Lightedge Training Team to maintain a robust and evolving training program for Support and Triage staff. Be a decision maker for Operations Support Operational Oversight Act as on-call Incident Manager during Major Incidents, providing real-time coordination, communication, and leadership. Serve as Problem Manager post-major incident to drive Root Cause Analysis (RCA), documentation, and follow-up actions. Oversee triage processes to ensure incidents, cases, and requests are handled efficiently and within SLA targets. Lead and support participation in Product, Support, and internal cross department Lightedge projects that impact support operations. Ensure support SLA adherence ServiceNow Administration & Analytics Develop, maintain, and optimize ServiceNow Analytics, Dashboards, and Lists to measure performance, workload, and SLA compliance. Maintain ServiceNow Knowledge Articles as acting librarian for the Operations Support Knowledge Base (KB), ensuring all support levels adhere to KCS (Knowledge-Centered Service) principles. Ensure that all Incidents, Cases, and Requests are properly categorized and documented within ServiceNow. Collaboration & Process Improvement Partner with Platform Engineering, Security, Public Cloud, and IT teams to resolve complex customer issues and identify systemic improvements. Drive the adoption of ITIL best practices across triage, incident, and problem management functions. Identify and implement process and workflow improvements to enhance efficiency, knowledge sharing, and customer satisfaction. Continually drive Alerting improvements with Triage, Monitoring and Automation teams. Qualifications 5+ years of progressive experience in Technical Support, Service Desk, NOC, or Infrastructure Operations, including 2+ years in a management role. Proven experience leading 24x7 support teams or shifts in a Managed Services Provider (MSP) or Cloud/Infrastructure environment. Strong understanding of: ServiceNow Cases, Requests/Service Catalog Requests, Incidents, and Changes CSDM/CMDB model including Configuration Items (CIs), Assets, and Relationships Demonstrated ability to manage major incidents and perform detailed root cause and trend analyses. Exceptional communication, problem-solving, and leadership skills. Familiarity with ITIL, KCS, and continuous improvement methodologies. Technical Experience Intermediate knowledge supporting some or all of the following areas: ServiceNow: ITSM, ITOM, CSM, and SOW Server Operating Systems: IBM i, Windows, Unix, and/or Linux IBM Operations: Scheduled jobs and automation tasks Virtualization Technologies: VMware, Nutanix AHV, or Hyper-V Server Hardware Platforms: Dell, HPE, Lenovo, etc. LAN/WAN Networks: Cisco, Juniper, Arista, etc. Firewalls and Security: Palo Alto, Fortigate, Cisco ASA, etc. Web Services: Apache, IIS, and related components Databases: MySQL, Microsoft SQL Server, MongoDB, etc. VPN Technologies: IPSEC and SSL VPN Load Balancers: F5, NSX, and comparable solutions Performance Metrics SLA compliance rates for Incident and Request response/resolution Major Incident recovery time and post-incident RCA completion Knowledge article quality and usage metrics (KCS adherence) Support staff engagement, training completion, and performance improvement ServiceNow dashboard accuracy and operational visibility

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. You will report to the Center Manager and oversee the general management of employees assigned to the production areas. BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. How you will contribute: You will oversee employee performance and scheduling You will lead Inventory Control efforts and lead in operational efforts You will work with donors to resolve concerns You will analyze opportunities specific to non-conforming events You will perform all tasks for Medical History, Phlebotomy, and Sample Processing areas. You will foster teamwork, communicate and resolve conflicts. What you bring to Takeda: High school diploma or equivalent Cardiopulmonary Resuscitation (CPR) and AED certification Frequent bending and reaching Ability to walk and stand for entire shift, frequent lifting to 32 pounds and occasional lifting to 50 pounds Fine motor coordination, depth perception, and ability to monitor equipment from a distance Because of potential exposure to bloodborne pathogens, pro-longed glove wear is required What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - MO - Belton U.S. Hourly Wage Range: $22.19 - $30.51 The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - MO - Belton Worker Type Employee Worker Sub-Type Regular Time Type Full time Job Exempt No

Job Description Join our team at Lotus Hospitality as a Front Office Manager and play a pivotal role in shaping exceptional guest experiences. You'll lead our dedicated guest services team, ensuring smooth daily operations that delight every visitor. Your leadership will drive guest satisfaction, enhancing the overall success of our hotel. As a key player in our hospitality family, you'll manage front office operations with efficiency and professionalism, fostering a welcoming environment where both guests and team members thrive. At Lotus Hospitality, we believe in making luxury experiences accessible to everyone, and we're excited to have you contribute to our vision. Let's create memorable moments together. Compensation: $17 - $19 hourly Responsibilities: Oversee all Front Desk operations, including check-in, check-out, reservations, and guest inquiries. Lead, train, and schedule front desk associates to ensure coverage and excellent guest service. Maintain high guest satisfaction scores by handling complaints promptly and professionally. Review daily arrivals, group blocks, and requests; ensure all are prepared accordingly. Coordinate with Housekeeping and Maintenance teams to communicate room status updates and service requests. Ensure the front office team adheres to standards and safety/security procedures. Maintain accurate cash handling, deposit, and audit procedures. Support the General Manager with reporting, training, and operational excellence initiatives. Qualifications: Minimum 1 year of hotel front desk experience. Prior supervisory or assistant manager experience in front desk operations. Strong communication, leadership, and problem-solving skills. Working knowledge of HotelKey or similar property management systems. Ability to manage multiple priorities and remain calm under pressure. Flexible availability, including weekends and holidays. Professional appearance and commitment to hospitality excellence. About Company Welcome to Hotel Lotus! You can find us just off of I-70, less than a mile from the Truman Sports Complex, and a short distance from popular Kansas City attractions and landmarks. Our clean, comfortable accommodations, ample amenities, and prime location make us one of the best hotel deals in Kansas City, and we look forward to hosting you! Our proximity to Arrowhead Stadium and Kauffman Stadium makes us an excellent choice for guests in town to cheer on their team; however, you will find plenty to add to your itinerary, whether you are a sports fan or not! From the American Jazz Museum and Nelson-Atkins Museum of Art to the Crossroads Arts District, culture and entertainment can be found around every corner here. Kansas City is also known the world over for our famous BBQ. Historic restaurants like Arthur Bryant's and Dixon's Famous Chili Parlor are sure to impress any foodies planning a visit. Retail therapy is readily available at local shops and massive outlets in the area.