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  • Customer Service Manager, Airport Ramp Operations (Chicago, IL, US)

    American Airlines 4.5company rating

    Team manager job in Chicago, IL

    Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization. CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience. Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors. CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation. This job is a member of the Airports Team within the Customer Experience Division Salary range for this position is between $50,000 to $84,000. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being Be a safety advocate: Look for safety concerns and address them as needed Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements Promote effective communication among departments to engage our team to work together to achieve common goals. Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty) Manage escalated service issues and be visible to your team members when problems arise Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality. Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders All you'll need for success Minimum Qualifications- Education & Prior Job Experience * High School diploma or GED equivalency Preferred Qualifications- Education & Prior Job Experience Previous airport customer service experience 2 years experience leading others Knowledge of company policies and procedures and functional automation applications Skills, Licenses & Certifications Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action Strong decision-making skills Ability to work independently as well as collaboratively Ability to work under demanding operational conditions Ability to prioritize and execute with a sense of urgency and preciseness Ability to use sound business judgment to resolve issues with internal and external customers Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement Valid driver's license Ability to qualify for (SIDA) badge Ability to work extra hours when there are operational needs Ability to work rotating shifts including weekends, holidays and days-off What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
    $50k-84k yearly 2d ago
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  • WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

    GL1

    Team manager job in Chicago, IL

    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested
    $25-45 hourly 60d+ ago
  • Luxury Travel Team Manager

    TL365

    Team manager job in Wheeling, IL

    TL365 is a family-owned and operated, award winning Travel Management Company (TMC) based in Wheeling, IL and specializing in both corporate and leisure travel. With almost 40 years of experience in the travel industry, our luxury travel team specialize in curating personalized luxury vacations for clientele who appreciate our high-touch and knowledgeable insight for destinations around the world. As an associate of Travel Leaders Network, one of the nation's top consortia, and a branch of Tzell Travel Group, we have access to a vast network and resources. Alongside our proprietary booking platform, our advisors are supported to best be able to provide our clients with in-depth knowledge and exceptional service. Role Description This is a full-time hybrid role for a Luxury Travel Team Manager at TL365. TL365 is looking for a passionate and experienced Luxury Travel Team Manager to lead our internal luxury travel advisors while also engaging directly with clients. This role demands deep expertise in luxury hotels, destination management companies (DMCs), and cruise lines, combined with exceptional communication and leadership skills to foster an inspiring, positive team culture. Key Responsibilities: Lead and mentor a team of luxury travel advisors, creating a supportive, inclusive, and motivating work environment that champions collaboration and high performance. Oversee daily operations, ensuring consistent enforcement of company policies and best practices to maintain excellence and compliance. Engage directly with select high-value clients, offering personalized consultation and luxury travel solutions. Build and nurture strong partnerships with top-tier luxury hotels, DMCs, and cruise lines to provide exclusive and seamless experiences for clients. Drive team sales initiatives focused on luxury travel products, monitoring performance, and providing coaching to achieve or exceed targets. Collaborate with marketing and leadership to refine strategies and promote the luxury travel division in line with Travel Leaders 365's brand and standards. Stay abreast of new luxury travel trends, supplier innovations, and competitors to keep the team informed and ahead of market demands. Qualifications Customer Satisfaction, Customer Service, and Communication skills Proven experience as a successful luxury travel advisor, preferably with knowledge of luxury hotels, DMCs, and cruise lines. Knowledge of luxury travel trends and destinations Attention to detail and ability to manage multiple tasks simultaneously Strong problem-solving and decision-making abilities Proficiency in travel booking systems and technology Excellent interpersonal and relationship-building skills Ability to work independently and remotely Experience in the hospitality or tourism industry Experience in negotiating with vendors on behalf of clients At least 3 years in a leadership or managerial role, ideally managing internal travel consultants. Exceptional communication and interpersonal skills with the ability to enforce policies diplomatically and build a positive team culture. Strong organizational skills and ability to foster a culture of accountability, support, and client-centered service within a team. Compensation This is a base + commission compensation structure Benefits include Health Care, Access to Vision and Dental Insurance, 401k, Sick Leave and Paid Time Off (Vacation) Policy
    $59k-120k yearly est. 1d ago
  • Senior Casualty Underwriting Leader & Team Growth

    Berkshire Hathaway Spec INS 4.8company rating

    Team manager job in Chicago, IL

    A leading insurance provider in Chicago seeks a Vice President, Experienced Underwriting Manager for its Central Casualty team. The successful candidate will lead underwriters and evaluate casualty insurance risks. With over 10 years in underwriting and 5 years in management, strong analytical and relationship-building skills are essential. The role offers a competitive salary of $190,000 to $230,000 annually along with excellent benefits, providing opportunities for career growth and development. #J-18808-Ljbffr
    $190k-230k yearly 3d ago
  • Office Manager

    Pearson Realty Group 4.1company rating

    Team manager job in Chicago, IL

    Innovative and tech-savvy real estate brokerage located downtown Chicago in West Town (Noble Square), is seeking a motivated, ambitious, dependable, and experienced Office Manager to help assist their team of over 100 real estate agents and staff. The primary responsibility of the position is to manage real estate listing inventory transactions, and be the first point of contact and face of the office. Applicants should be able to manage the flow of operations, information, and requests coming in throughout the day and have heavy organizational skills. Your goal is to make all visitors feel welcome while maintaining high levels of confidentiality and professionalism. This position will be exposed to many different aspects of the real estate business making the prefect candidate an adaptable critical thinker who is self-motivated and organized. Responsibilities Manage the brokerage MLS account and listings Maintain & organize the company CRM Onboard and offboard both staff and brokers Provide agent support Train and coach real estate brokers to assist in their day-to-day operations Welcome and direct guests to the proper parties Answer, screen, and forward incoming phone calls to correct department Answer and field questions regarding office services Gather and distribute daily mail/deliveries Maintain inventory and order supplies Collect & record earnest money and commission deposits Generate commission disbursements and statements Assist in company event planning Organize and setup staff and agent training meetings Audit legal document compliance *THIS ROLE IS PRIMARILY NOT A RECEPTION ROLE, HOWEVER, WE DO REQUEST THAT SOME RECEPTION DUTIES ARE HANDLED. THE PRIMARY ROLE IS BROKER/AGENT SUPPORT AND BUSINESS SERVICES. The qualified candidate will exhibit the following capabilities and attributes: Excellent communication & writing skills & detail oriented Team player Critical thinker Outgoing & Adaptable Customer Service Oriented Conversant in Adobe Suite & G-Suite Has experience using the MLS & Dotloop (is a plus) Experience: Customer service experience (1 year required) Real estate experience (1 year preferred, but not mandatory) Independent self-starter, able to think quickly, and manage multiple tasks at once Salary: $55,000 - $60,000
    $55k-60k yearly 1d ago
  • Security Team Manager

    Securitas Security Services USA, Inc. 4.0company rating

    Team manager job in Elk Grove Village, IL

    Security Team Manager Reports To: Datacenter Physical Security Campus Security Manager FLSA: Exempt DOE The Security Team Manager (STM) serves as the day-to-day manager of a site security team that includes administrative officers, responders, and other security personnel at a client's datacenter. The STM is responsible for building a cohesive and high performing team. Reporting directly to the Campus Security Manager (CSM), the STM works alongside other security team managers in their campus to ensure a safe and secure environment. Additional job functions may include client service and problem resolution, service enhancement, Security Operations Center (SOC) systems maintenance, audit compliance, system monitoring, log maintenance, and access rights maintenance. ESSENTIAL FUNCTIONS: 1. Actively manages site security personnel; partners with the local branch to recruit and hire, oversee onboarding, training, and development at the datacenter. 2. Coaches security personnel and carries out disciplinary actions in accordance with current policy. 3. Ensures all responders and control room supervisors adhere to policies and standard operating procedures, acting as responder or control room supervisor in periods of increased activity or in the case of absent staff. 4. Ensures site health and key performance indicator goals are met or exceeded; works with the CSM to enhance security team effectiveness and performance. 5. Conducts recalling audits, prepares, and submits critical and confidential information directly to client management team. 6. Oversees site security systems to ensure safe and compliant operation of the facility. 7. Maintains and troubleshoots on-site security technology. 8. Assists with site equipment inspections, and audit compliance. 9. Maintains required security documentation, ensuring accuracy in accordance with established policies and procedures. 10. Serves as primary point of contact to datacenter management and security personnel when the CSM is unavailable. 11. Performs additional tasks assigned by management. 12. Keeps management informed of major accomplishments, issues and concerns. 13. Identifies security shortfalls and offers suggestions from improving the security program. 14. Evaluates and escalates potential safety issues within the facility. 15. Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions. 16. Identifies security shortfalls and offers suggestions from improving the security program. MINIMUM HIRING STANDARDS: Additional qualifications may be specified and receive preference, depending upon the nature of the position. • Must be at least 18 years of age. • Must have a reliable means of communication, such as cell phone. • Must have a reliable means of transportation (public or private). • Must have the legal right to work in the United States. • Must have the ability to speak, read, and write English proficiently. • Must have a high school diploma, secondary education equivalent, or GED. • Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation. EDUCATION/EXPERIENCE: • Associate degree in relevant field and 4 or more years of related experience in the security industry or business management equivalents, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. • Experience in management. • Experience with Microsoft Office. • Experience working in a datacenter environment a plus. • Working knowledge and experience with various security technologies including CCTV, access control systems, incident management software, and other video surveillance software. SPECIAL REQUIREMENTS: Able to work a flexible schedule, including evening, weekend, and holiday hours, such as during an emergency event or crisis. COMPETENCIES: • Must be able to meet and continue to meet licensing requirements for security officers, as applicable to local, county and state laws and regulations. • Must be able to meet and continue to meet requirements for specific skills, certifications and authorizations specified for the assigned accounts. • Knowledge of security operations and procedures applicable to a 24-hour facility. • Knowledge of supervisory practices and procedures, including assigning work and providing training and discipline. • Capable of learning a variety of security and safety devices and controls. • Ability to track and maintain schedule assignments. • Ability to maintain professional composure when dealing with unusual circumstances. • Advanced computer skills are required. • Strong oral and written communication skills required to prepare materials and communicate information to others. • Ability to conduct presentations and facilitate group meetings, both in person and online. • Demonstrates leadership skills, including planning, organizing, delegating, problem-solving, training, coaching, and recognizing or disciplining staff in a positive, effective manner. • Strong customer service and service delivery orientation. • Ability to interact effectively at all levels and across diverse cultures. • Ability to take initiative and achieve results. • Ability to carry out multiple assignments concurrently in a fast-paced environment. • Ability to adapt to changes in the external environment and organization. • Ability to exercise independent judgment and decision-making skills. WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include: • Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations. • May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area. • May be required to work overtime without advance notice. • Keyboard, basic computer usage and operating controls, which may include long periods of data entry and analysis. • Frequent sitting, standing, and walking, which may be required for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain. • Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling. • Ability to carry up to 2.5-pound device during the entire shift. • Depending on assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others. • Required ability to manage multiple tasks concurrently. • Handling and being exposed to sensitive and confidential information. • Regular talking and hearing. • May be required to use vehicle in the performance of duties. • On occasion may be required to perform stressful and physical activity. • Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds. • Close vision, distance vision, and ability to adjust focus
    $37k-55k yearly est. 2d ago
  • Office Manager

    New Roots Talent Consulting, LLC

    Team manager job in Northbrook, IL

    Are you an administrative professional who has strong technical and organizations skills and enjoys being a key member in amore intimate team environment? Would you like a more flexible schedule? Our client location in the northern suburbs (Northbrook area) is looking to add a strong office manager that is looking for a 35 hour/week work schedule. The key to success require an experienced background (5-10 years in an administrative or project management role) and ability to be organized and work autonomously. About the company: Our client is a dynamic and innovative organization committed to delivering impactful conferences across various IT industries. We are seeking a detail-oriented, organized, and proactive individual to join our team as an office manager. This role will support the planning, coordination, and execution of 20 annual conferences, ensuring seamless operations and an exceptional experience for all attendees and sponsors. Key Responsibilities: Assist in the planning and coordination of conferences, from inception to completion. Manage conference schedules, including speaker bookings, venue arrangements, and logistics coordination. Communicate with sponsors and venue to ensure timely delivery of event requirements. Maintain and update event-related documentation, such as attendee lists, registration data, and budget tracking. Ensure compliance with event policies and timelines Provide on-site support during conferences to handle any immediate logistical needs and ensure smooth operations. Provide administrative support to the company president Create and update conference webpages Update and maintain company website pages for each conference via WordPress (adding/editing session information, linking pages, adding media/logos, etc.) Update and maintain forms in Wufoo Communicate day of conferences with sponsors and attendees Qualifications: Proven experience in project management, conference coordination, and related administrative roles. Strong organizational and time-management skills with the ability to handle multiple tasks and deadlines. Excellent written and verbal communication skills. Ability to work well under pressure and in a fast-paced environment. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), WordPress, Adobe and Wufoo Ability to work independently in small office environment Some travel required for on-site for pre-conference setup the day before conference (approx. 2 hours) as well as on-site conference management (approx. 7am - 5:30pm) Professional presentation and demeanor Bachelor's degree or equivalent experience If you are passionate about administration, project management, and conference planning and are detail-oriented, and thrive in a fast-paced environment, we would love to hear from you!
    $36k-55k yearly est. 20h ago
  • Office Manager

    Private Client Select

    Team manager job in Schaumburg, IL

    About the Company PCS is one of the largest high net worth managing general underwriters in the market today. With a sole focus on families with $5m or more in assets, PCS provides complex insurance policies for individuals with complex needs. Private Client Select offers property and casualty personal insurance solutions and risk management services that meet the unique and complex needs of High-Net-Worth clients. We understand their passions and are committed to preserving the life that they have built. PCS employs approximately five hundred staff members. The company has offices in New York, NY, St. Petersburg, FL, and Schaumburg, IL. PCS has a geographically diverse workforce and supports hybrid and remote business-based flexibility. This role is considered hybrid; the expectation is four days' presence in the Schaumburg, IL office with one day optional remote. About the Position PCS is seeking a highly organized and proactive Office Manager to oversee the day-to-day operations of our Schaumburg, Illinois office. This role is responsible for ensuring a professional, efficient, and well-functioning workplace while supporting employees and business operations. The ideal candidate is detail-oriented, resourceful, and comfortable managing multiple priorities in a fully on-site environment. This role requires physical presence in the Schaumburg office four days per week. Key Responsibilities: Office Operations & Facilities Management Oversee daily office operations to ensure a smooth, efficient, and professional workplace. Manage office supplies, inventory, equipment, and vendor relationships. Coordinate office maintenance, repairs, and facilities-related needs. Serve as the primary point of contact with building management and external vendors. Support the development, implementation, and enforcement of office policies and procedures. Coordinate office mail, shipping, deliveries, and visitor/guest logistics as needed. Support occasional administrative tasks including manager expense organization, invoice tracking, and ad hoc office-related projects. Meeting & Event Planning Serve as the primary on-site point person for coordinating large meetings, leadership visits, trainings, and office-wide events. Manage meeting logistics including conference room scheduling, room setup, AV/Zoom readiness, catering coordination, and day-of support. Train staff on office reservation tools and ensure conference rooms remain organized, stocked, and meeting-ready. Employee & Workplace Support Act as an on-site resource for employees regarding office-related needs and questions. Coordinate onboarding logistics for new hires in the Schaumburg office. Partner with HR/leadership on scheduling interviews and other appointments as well as workplace initiatives as needed. Support a positive, inclusive, and professional workplace culture. Project & Event Coordination Assist with planning and coordinating office meetings, team events, company activities. Manage office-related projects, ensuring timely execution and follow-through. Support company-wide initiatives related to workplace operations and engagement. Compliance & Confidentiality Handle confidential and sensitive information with discretion and professionalism. Ensure compliance with company policies, safety standards, and applicable regulations. Maintain a clean, organized, and compliant office environment. Required Skills, Knowledge, and Education 5+ years of experience in office management, facilities management, or a related role. Bachelor's degree in Business Administration, Management, or a related field preferred. Strong organizational and time-management skills with the ability to multitask and prioritize effectively. Excellent written and verbal communication skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and collaboration tools such as Microsoft Teams or Google Workspace. Strong problem-solving skills with a proactive, solutions-oriented mindset. High level of professionalism, integrity, and discretion. Applicants must be legally authorized to work in the United States and must not require employment-based visa sponsorship now or in the future. Equal Employment Opportunity Policy PCS values and is fully committed to diversity and inclusion. It is the policy of PCS not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, nation of origin, race, religion, sexual orientation, gender identity, or veteran status.
    $36k-55k yearly est. 20h ago
  • Customer Care Manager - In Office

    The Whittingham Agencies

    Team manager job in Dyer, IN

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 7d ago
  • Billing Manager

    Sr Staffing

    Team manager job in Chicago, IL

    Hiring: Billing Manager - Top Global Law Firm | Chicago, IL **Bachelor's degree & Aderant experience REQUIRED - non-negotiable** A premier Top 10 global law firm is seeking an experienced Billing Manager to lead its Chicago billing team; this is a true people leadership role. 🔑 Key Responsibilities Lead, mentor, and develop a team of billing specialists Manage the full billing lifecycle, ensuring accuracy, timeliness, and compliance with firm and client guidelines Oversee complex billing, including alternative fee arrangements, high‑volume matters, and global clients Partner with attorneys and practice groups to resolve billing issues and improve workflows Develop and enforce billing policies, procedures, and performance standards Drive initiatives to enhance billing efficiency, reporting, and operational quality Prepare and analyze billing metrics and collaborate with leadership on strategic planning 🎯 Required Qualifications (Non‑Negotiable) Bachelor's Degree - required Aderant experience - required Deep understanding of legal billing processes, e‑billing systems, and client requirements Proven leadership skills with the ability to manage, coach, and elevate a team
    $64k-102k yearly est. 2d ago
  • Office Manager

    Inspyr Solutions

    Team manager job in Melrose Park, IL

    The ideal candidate will be able to effectively coordinate meetings and other office events. They should be comfortable answering inbound phone calls, distributing mail to employees and handling outgoing mail. Responsibilities will include a range of bookkeeping, HR and administrative functions. They should also possess a friendly demeanor so they can effectively interact with office visitors and interview candidates. Responsibilities Coordinate and organize office activities Support AP/AR and bookkeeping responsibilities support HR functions as needed Oversee stock of office supplies Greet visitors at office Coordinate inbound and outbound office mail Support HR in scheduling meetings, interviews and transport Qualifications 3+ years office management experience Familiarity with ERP systems strongly preferred Proficiency in Microsoft Office suite Bachelor's degree and/or experience in manufacturing industry preferred Strong communication skills Strong ability to multitask
    $36k-55k yearly est. 20h ago
  • Operations Manager, Expert Insights - ECS

    Alphasense 4.0company rating

    Team manager job in Chicago, IL

    Reports to: Director, Expert Insights - ECS About the Team: At Tegus by AlphaSense, we work directly with some of the world's most well-respected institutional investors, corporations, and consultancies each day by providing real-time industry experts so they can make investment decisions faster. We are persistent, have a strong work ethic, and make decisions with our customer's top of mind. Join a dynamic and results oriented team, responsible for overseeing the day-to-day operations of our Expert Call Services. About the Role: The Operations Manager will be responsible for coaching Analysts on achieving and exceeding their monthly call quotas and providing exceptional service in a fast-paced, high energy, and collaborative environment. The Operations Manager will also coach Client Research Managers (CRMs) to identify opportunities in order to increase engagement and call volume within their customer base in a high-energy and collaborative environment while modeling and instilling AlphaSense values and culture in their team. What You'll Do: Develop, manage, and incentivize Analysts & Customer Research Managers in achieving and exceeding key metrics. Coach Analysts & Client Research Managers to deliver unmatched service and communicate professionally with customers and experts. Interview, hire, and develop (post-onboarding training) a team of Analysts who ramp to full contribution within 12 weeks. Compile team reports, conduct 1:1's, and conduct regular quality assurance reviews. Work closely with Senior Managers/Director of Operations to provide feedback and execute on department-wide initiatives. Who You Are: 2 + years of experience client service responsibilities and 2+ years of experience in people management. Ability to effectively train, coach and mentor a team to ensure delivery of world-class service. Exceptional communication and interpersonal skills, capable of building relationships at all levels. Open-minded and curious listener who is able to pick up context quickly and can navigate ambiguity to get to the heart of the problem. Self-starter attitude who can initiate and drive projects to completion with minimal guidance. Ability to handle multiple tasks and assume responsibility for quality results with minimal supervision. Undergraduate with a bachelor's degree preferred.
    $65k-107k yearly est. 7d ago
  • Operations Manager

    Beacon Roofing Supply, Inc. 4.4company rating

    Team manager job in Chicago, IL

    We're looking for bold, entrepreneurial talent ready to help build something extraordinary - and reshape the future of building products distribution. QXO is a publicly traded company founded by Brad Jacobs with the goal of building the market-leadin Operations Manager, Operations, Customer Experience, Safety Manager, Manager, Manufacturing
    $71k-106k yearly est. 7d ago
  • City Operations Manager (Chicago)

    Airgarage 3.7company rating

    Team manager job in Chicago, IL

    AirGarage is on a mission to bring real estate online, starting with parking. We replace broken parking machines, fragmented software, and manual, labor-intensive operations with a unified, data-rich operating system for parking real estate. We handle everything it takes to run and optimize a parking asset: payments, dynamic pricing, enforcement, license plate recognition, analytics, and more. By building all of our technology in-house, we are able to deliver a magical experience for drivers while providing real-time visibility and revenue increases of 20-50% or more for real estate owners. That's why national real‐estate leaders like Hines and Greystar, as well as technology companies like Meta, partner with AirGarage to optimize their parking facilities. AirGarage uses datapoints like real-time occupancy, local events, weather, driver behavior, competitor pricing, and more to bring true intelligence to real estate owners' assets for the first time. We're investing aggressively to make the physical world legible to a digital system: cameras, sensors, and software that generate a firehose of real-time data about the world around us. That data fuels models and algorithms that allow us to optimize performance at each property while giving owners the clarity and control they've never had before. Before you can optimize an asset, you need to observe it. Before you can observe it, you need to bring it online. We are starting with the $131 billion US parking real estate market because it is one of the most offline and mismanaged commercial real estate asset types. 26% of the land area in the median American urban core is dedicated to parking. We are backed by top tier investors including Headline Growth, Andreessen Horowitz, Floodgate, Founders Fund, Abstract Ventures, and angel investors who have founded or worked at companies like Uber, Opendoor, Flexport, and more. Want to learn more about AirGarage and the problem we're tackling? Check out these podcasts: ******************************************* ************************************************ THE ROLE We are looking for a City Manager (Chicago) to join the Operations team at AirGarage. In this role, you will be the owner of operational and financial performance across your city, directly responsible for ensuring our parking facilities run smoothly, look great, and maximize revenue potential. You will be both a builder and an operator, designing repeatable processes, managing third-party vendors, and developing pricing and enforcement strategies that directly impact AirGarage's bottom line. As the primary point of accountability for facility performance, you'll balance boots-on-the-ground execution with analytical decision-making, moving seamlessly between site visits, vendor negotiations, and revenue optimization models. Your role will require you to be proactive in solving problems before they escalate, resourceful in managing competing priorities, and data-driven in shaping strategy. This is a highly cross-functional role. You'll partner with Sales, Product, and Partner Success teams to ensure our real estate partners see strong results and our customers enjoy a seamless experience. You'll also lead our enforcement fleet (Space Force) and work closely with regional leadership to ensure every facility is performing at its peak. Ultimately, you will be responsible for scaling operational excellence in your city: driving efficiency, profitability, and reliability while helping AirGarage expand our footprint and strengthen our reputation as the best operating partner for property owners. WHAT YOU WILL DO ️ Pricing & Revenue Management * Develop, implement, and iterate on dynamic pricing strategies for the cities portfolio. * Continuously evaluate trends and competitor rates to maximize revenue. * Willingness to go out and find revenue opportunities through business development (i.e. walking into local businesses to pitch partnerships) * Monitor event rates at all the locations to ensure we are priced competitively against our competitors. Operational Execution * Ensure our properties look great and run smoothly through managing partnerships with third party vendors for routine (and not routine) services like cleaning, maintenance, wifi-installation, and more. * Own the physical appearance and day to day operations of all parking facilities in your region. * Proactively identify & resolve issues impacting facility performance. * Manage and coordinate enterprise event rentals and lot closures. * Organize and manage the oversight of event operations . Enforcement Optimization * Manage the Space Force, our fleet of contract and employee enforcers across the city. * Create and manage the schedule of the part-time Space Force employees. * Grow and develop the part-time Space Force employee program in order to help optimize revenue across our Chicago locations WHAT YOU NEED * Have a strong operations background. * Ability to seek out improvement opportunities and create an environment of idea sharing and creative problem solving. * Strong customer service mindset as you will be interacting with our property owners. * Ability to be approachable and facilitate coaching conversations with employees and managers. * Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude). * Ability to encourage open expression of ideas and opinions. * Excellent teambuilding and interpersonal skills. * Ability to work independently and multi-task. * Ability to communicate professionally and effectively with all levels of the organization. * Ability to interpret policies, procedures, and standard business practices. * Demonstrates a sense of urgency and timeliness. WHY THIS ROLE MAY NOT BE FOR YOU * You prefer a 9-to-5 rhythm. Our facilities run 24/7, and will require some flexibility. * You want to stay behind a desk. This role requires the majority of your shift to be out in the field at the locations. Required travel ~2x/year. * You need highly defined processes from day one. We're still building playbooks. You'll often be the one creating the process for others to follow. * You're uncomfortable with ambiguity. At AirGarage, priorities can shift quickly as we scale. You'll need to adapt, problem-solve, and move forward without perfect information. PHYSICAL DEMANDS * Willingness to work in the elements - heat, wind, snow, rain, etc. * Ability to lift, push and pull at least 25 pounds. * Ability to stand and walk for extended periods of time. IMPORTANT NOTE AirGarage is a remote-first company, but we also value in-person collaboration to strengthen trust and teamwork. Team members should expect ~6 weeks of travel per year for: * 2-3 full company offsites, "Remote Weeks" * Lending a hand to support 2 new location launches * In-person onboarding as well as supporting other onboarding sessions for new team members The rest of the year, team members can work remotely from wherever (US time zones) they're most comfortable as long as they are performing well in their role. Attendance at in-person events throughout the year is expected-if you're not open to traveling ~6 weeks per year for work, this role isn't a good fit for you. THE UPSIDE * Equity: Have a stake in the business that you're helping to build and grow. * Work remotely: Live and work wherever you like! We believe in folks working where they are happiest and most productive. We currently hire teammates that are located anywhere within North America. * Health insurance: We offer health insurance and currently cover 85% of the cost of medical, dental, and vision plans for the primary employee and 50% of the cost of plans for dependents. * Parental Leave: We offer 12 weeks of fully paid parental leave to all parents to bond with a newly born, adopted, or fostered child. The 12 weeks can be taken as a continuous leave or intermittently over the first 18 months of the child's life. * Home office setup: Get a laptop + additional equipment needed to set you up for success. * Time to recharge: We have an unlimited PTO policy with a minimum requirement of 10 days per year. * 401k: Make financial planning right for you with a 401k retirement savings program. * ️ Team Off-sites: ~2 times per year our team comes together for a full week in places like Tahoe, Puerto Vallarta, San Diego, Park City, and Austin. * BookGarage: Our team loves to learn and grow together, so join us for our optional recurring book club. * Room to grow: Our team will be orders of magnitude larger within a few years; as a part of our foundational team, you'll have opportunities to grow with us. * ️ Transform our cities: The opportunity to change the way that the world thinks about real estate use in our cities. * Work with a diverse team: At AirGarage, we've always been committed to building a thriving team that represents the communities we serve. Our team is currently 40% female and 30%+ from underrepresented communities. Note: Employment with AirGarage is contingent upon successful completion of a background check and employment verification conducted in compliance with applicable laws. Background checks are completed only after a conditional offer of employment has been made. We understand that there's no such thing as a 'perfect' candidate. We're looking for someone passionate, with grit and determination, who is excited to face the challenges of a rapidly growing startup. AirGarage is the type of company where you can grow exponentially, and we encourage you to apply to us even if you don't 100% match the candidate description. AirGarage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates and employees are always evaluated based on merit, qualifications, and performance. We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
    $63k-107k yearly est. 7d ago
  • Operations Manager

    Search Masters, Inc.

    Team manager job in Chicago, IL

    Responsible for leading the manufacturing production with electro/mechanical assembly and testing Will supervise 1 production supervisor and 25-30 hourly Will use data and metrics to drive and take full ownership of the product line to drive cost saving projects, on time livery, and labor costs Will find ways to drive improvements while working cross functionally with the other departments 3+ years of supervision/management out of manufacturing Track record of implement cost saving projects Metrics/lean driven Bachelor of Science degree is required
    $62k-102k yearly est. 1d ago
  • Operations Manager

    Sabin 4.1company rating

    Team manager job in Chicago, IL

    Job Title: Operations Manager About Us: SABIN is a design-forward, rapidly growing company specializing in acoustic and lighting solutions. Our innovative approach and commitment to design excellence drive our fast-paced environment. As demand for our products and services continues to grow, we're seeking a dynamic operational leader to join our team. This role offers solid potential for growth and development. About Your Role at SABIN: The Operations Manager will be responsible for connecting our manufacturing activities with our commercial activities and business needs; ensuring we have the systems in place to produce quality products on time in a safe and professional manner. Our production environment is both reliant on high levels of craft and engineering. We make our products on demand to suit the needs of the architectural projects we supply; we do not build and stock. You will optimize operations to support this business model. Sabin was founded in 2021 and is now in a period of strong growth; many processes and policies are being established for the first time-you will design and implement new processes and policies in collaboration with our talented existing team. Sabin has operational problems typical of a growing company, with the resources to solve them. In this role, you will report primarily to the CEO and secondarily to the Co-Founder. Sabin has operational problems typical of a growing company, with the resources to solve them. In this role, you will report primarily to the CEO and secondarily to the Co-Founder. You will work with the manufacturing, product development, systems and sales teams to join or lead initiatives to improve and refine our operations for improved performance and results. We need an energetic operational leader to join our effort in continuing to build this great company. What You'll Do: Learn and know our business: Learn the ins-and-outs of our business demands and dynamics of our B2B commercial transactions. ERP Implementation: Contribute to the continued implementation of our ERP and MRP systems for higher efficiency, reporting, and process management. Production Management: Partner with our manufacturing team to plan our production, scheduling work in prudent ways that best use our factory and team to ship projects out on time. Material & Purchasing Planning: Partner with our systems team to design more automated processes to ensure that we have the materials needed to build our jobs. Manage the competing pressures of minimizing our lead-times while minimizing our inventory. Industrial Engineering: Analyze and improve our flow of data, labor and materials, Partner with our engineering, systems and manufacturing teams to implement changes for improved results. Industrial Engineering: Analyze and improve our flow of data, labor and materials, Partner with our engineering, systems and manufacturing teams to implement changes for improved results. Desired Qualifications: Educational Background:A bachelor's degree in engineering, business, or science preferred, other fields are considered. Manufacturing experience: Direct experience in a manufacturing environment is a core requirement for this role. Organization & Conscientiousness: Naturally organized, with the ability to be assertive about the needs of the business, while being humane and warm when advocating for the business needs. Initiative & Collaboration: Be comfortable with SABIN's proactive approach, where we take the lead and actively move projects forward, ensuring their success. Desired Characteristics: Organized critical thinker: Methodical and analytical thinking are essential for this role. Your natural mindset must be rational, fact-finding and process oriented. You have the natural reflex to organize and bring order, balanced with a belief in the necessity of nimbleness. Flexible: Willing to try out differing and opposing ideas, a plainspoken natural mediator and listener. The essence of this role is coordinating and connecting different domains. This requires moderation, deliberation, and adaptability. Problems Solver: Comfortable with problems, understanding and defining them, and bringing them all to light. Problems are not something to ignore or shy away from but embrace and comprehend fully for solutioning. Learner: Curious, striving. You know you don't know everything and are always learning, you believe in continuous improvement, growth, and forward-facing transformations. You expect the same from team-mates, at a rate that works for the business goals and team. Multi-disciplinary Tendencies: We seek candidates that show a track record of versatility. This role spans different types of work, having a natural interest and experience in a variety of disciplines gives your viewpoint more credibility as a collaborator. Comfort with complexity: A mind that enjoys games and puzzles-for project management, untangling logistics puzzles and balancing multi-domain interactions to serve our customer best. Imaginative: This is a problem-solving role, the ability to imagine completely new solutions, new ways of working and creatively solve problems is imperative. Positive and Proactive: Leadership by example, this role requires a hands-on individual. Someone who is proactive, takes initiative, and inspires the same in team-mates. Team sports experience and experience in losing / hardship is a strong plus. Our Commitment to You: We offer competitive pay and benefits, and the space to do great work. SABIN places the highest priority on cultivating an engaging, rewarding and collaborative workplace. We are building an inclusive and creative environment---this opportunity for creative and professional growth is vital to us. We have high expectations for ourselves and each other, we work diligently and kindly and listen to one another. Why Join Us? This is a unique opportunity to join a growing, vibrant company at the forefront of design in the acoustic and lighting industry. You will have the chance to take ownership of your work and the trust to do so. Your ability to adapt, learn, and grow with us will be key to your success and ours. To learn more about SABIN and our products, please visit SABIN.DESIGN
    $51k-88k yearly est. 1d ago
  • Team Lead Marine / Fishing

    Bass Pro Shops 4.3company rating

    Team manager job in Hammond, IN

    Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, Marine, Team Leader, Team Lead, Customer Service, Associate, HR Manager, Business Services
    $27k-36k yearly est. 1d ago
  • Digital Customer Engagement Manager

    Hhaexchange

    Team manager job in Mundelein, IL

    Job DescriptionHHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We're looking for an experienced Digital Customer Engagement Manager to join our Customer Experience team and lead the strategic design and execution of automated digital customer journeys that deliver exceptional customer experiences. This role is focused on helping our state/payer-sponsored homecare provider customers successfully adopt the HHAeXchange platform and realize its full value throughout every stage of their lifecycle. In this role, you will own digital engagement programs that drive provider activation and result in measurable adoption of our platform, aligned with defined milestones and strategic goals. You'll create scalable one-to-many engagement programs-including automated onboarding and adoption workflows, in-app experiences, targeted email campaigns, in-person events, office hours and webinars-that guide providers from initial onboarding through sustained platform use. Your work will be data-driven and outcome-oriented, with a strong emphasis on delivering the right message at the right time to drive action and reduce friction. Success will be measured in provider activation, platform adoption targets, and customer sentiment (i.e. NPS, CSAT). Success in this role requires deep understanding of the customer journey, from implementation to long-term engagement. You'll collaborate cross-functionally with teams such as Payer Customer Success, Implementation, Sales & Marketing, Technical Support, Customer Training, Internal Enablement, and Product. You'll also leverage tools like Pendo, Salesforce, and HubSpot to orchestrate and optimize digital touchpoints that scale customer success. This role follows HHAeXchange's hybrid work model, with an expectation to report to an HHAeXchange office if located within commuting distance of the NYC or Minneapolis Metro office locations (typically 3 days/week). To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Essential Job Duties Own the digital customer engagement strategy and execution for providers participating in state or payer-sponsored EVV programs, ensuring seamless progression through onboarding, adoption, and value realization. Design and execute automated customer journeys: drive the end-to-end digital experience (email, in-app messaging, webinars, and resource hubs, etc.) to drive platform adoption and deliver value to the right user/customer at the right time in their journey based on customer segmentation and lifecycle stage. Continuously optimize based on performance insights. Lead a cross-functional governance cadence for digital engagement across Payer CSMs, Payer Implementation, TCC, Marketing, and Product to support optimizing digital experiences and ensuring consistent, coordinated communication throughout the provider journey. Define and own the digital communications calendar by state/payer. Partner with Product to drive feature adoption from our sponsored provider segment via Pendo/in-app. Measure & Optimize - Own KPI framework & reporting (activation, adoption, NPS/CSAT) for sponsored providers and publish a quarterly scorecard. Use data-driven insights to iterate and improve campaign strategies, always keeping the customer experience at the center. Ensure compliance across State/Payer contracts: ensure all communications and digital programs align with contractual requirements across state programs. Deliver accurate, timely, and consistent messaging across every state/payer program rollout. Serve as subject matter expert on activation and adoption championing best practices and mentioning partners across communications, enablement and customer experience Other Job Duties Other duties as assigned by supervisor or HHAeXchange leader Travel Requirements Travel up to 10%, including overnight travel Required Education, Experience, Certifications and Skills Bachelor's degree or equivalent experience in communications, marketing, or related field. 5+ years of experience in digital engagement strategy or customer communications and customer success/engagement roles. Experience leading enterprise-scale digital programs across segments; strong analytical acumen (turning data into experience design changes). Proven experience working with a scaling portfolio of customers, automating customer experiences, and driving adoption and value outcomes. Proven ability to influence senior stakeholders in a matrixed org; budget/vendor management a plus Direct experience in the home care industry, with an understanding of the agency/provider perspective preferred Experience coordinating across multiple internal departments to deliver cohesive customer engagement strategies. Familiarity with state-sponsored healthcare programs or other regulated environments is highly preferred. Proven ability to manage customer-facing communications, including product releases, market updates, incident/crisis communications, creation of webinars, and landing pages. Strong writing, editing, and messaging skills with the ability to translate complex concepts into customer-friendly language. Skilled in leveraging platforms such as Pendo, HubSpot, and other customer engagement tools to design and deliver campaigns that drive adoption and engagement. Familiarity with segmentation strategies for targeting communications. Strong organizational and project management skills with the ability to handle multiple priorities. Excellent verbal and written communication skills; able to influence and collaborate with cross-functional stakeholders. Calm under pressure, with the ability to deliver clear, transparent communication during incidents. Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role. The base salary range for this US-based, full-time, and exempt position is $110,000 - $120,000 not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $110k-120k yearly 2d ago
  • Client Service Team Leader

    Blueprint30 LLC

    Team manager job in Schaumburg, IL

    Unlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day. ADP is hiring a Client Service Team Leader. In this position, you'll leverage your project management and leadership expertise to assist the Team Manager in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility. RESPONSIBILITIES: May lead daily activities of the team to ensure that all work is completed according to scheduled deadlines, with attention to quality standards, priorities and overall goals Serve as a resource for team members, based on a strong working knowledge of team's responsibilities, goals and associates individual development plans and training needs. May monitor associate/client interactions utilizing the quality monitoring system and Evaluate calls to ensure that World Class Service is being delivered based on the guidelines provided May oversee the use of standard process workflows by team May train and mentor team members and identify development needs, working with Leadership to coordinate additional training as needed Assist in handling client and corporate escalations. Help facilitate issue resolution that can't be handled at the frontline level. Monitor various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods May serve as an acting backup to the Team Manager, providing leadership, guidance and direction to team members in the absence of the manager May provide feedback on individual performance of associates to leadership. Provide direct feedback to associates on areas of opportunities to enhance services provided to the client. May contribute to providing feedback to leadership for associate performance appraisals. Utilize sound judgment to escalate issues that may require intervention of the Team Manager Analyze team statistics and prepare reports Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units as needed. QUALIFICATIONS REQUIRED: Bachelor's degree or equivalent in education and experience At least 3 years of experience At least 1 year of people leadership experience
    $55k-106k yearly est. 16h ago
  • Client Service Team Leader

    Adpcareers

    Team manager job in Schaumburg, IL

    Unlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day. ADP is hiring a Client Service Team Leader. In this position, you'll leverage your project management and leadership expertise to assist the Team Manager in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility. RESPONSIBILITIES: May lead daily activities of the team to ensure that all work is completed according to scheduled deadlines, with attention to quality standards, priorities and overall goals Serve as a resource for team members, based on a strong working knowledge of team's responsibilities, goals and associates individual development plans and training needs. May monitor associate/client interactions utilizing the quality monitoring system and Evaluate calls to ensure that World Class Service is being delivered based on the guidelines provided May oversee the use of standard process workflows by team May train and mentor team members and identify development needs, working with Leadership to coordinate additional training as needed Assist in handling client and corporate escalations. Help facilitate issue resolution that can't be handled at the frontline level. Monitor various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods May serve as an acting backup to the Team Manager, providing leadership, guidance and direction to team members in the absence of the manager May provide feedback on individual performance of associates to leadership. Provide direct feedback to associates on areas of opportunities to enhance services provided to the client. May contribute to providing feedback to leadership for associate performance appraisals. Utilize sound judgment to escalate issues that may require intervention of the Team Manager Analyze team statistics and prepare reports Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units as needed. QUALIFICATIONS REQUIRED: Bachelor's degree or equivalent in education and experience At least 3 years of experience At least 1 year of people leadership experience
    $55k-106k yearly est. 16h ago

Learn more about team manager jobs

How much does a team manager earn in Skokie, IL?

The average team manager in Skokie, IL earns between $43,000 and $166,000 annually. This compares to the national average team manager range of $44,000 to $152,000.

Average team manager salary in Skokie, IL

$84,000

What are the biggest employers of Team Managers in Skokie, IL?

The biggest employers of Team Managers in Skokie, IL are:
  1. Panera Bread
  2. Elara Holdings Inc
  3. Elara Caring
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