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  • Revenue Operations Manager

    Missouri Insurance Advisors

    Team manager job in Springfield, MO

    This role is for an operator. If you're someone who sees funnels as math, scripts as levers, and people as systems that need clarity and accountability-not coddling-keep reading. We are a high-performance Life & Health insurance agency running 10,000+ outbound calls per day with a team of ~40 appointment setters and fronters. Your job is simple to define and hard to execute: 👉 Increase throughput. Lower cost. Raise close rate. What You Will Own (End-to-End) You will have full authority over the front end of our revenue engine. Funnel & Throughput Ownership Own the performance of the outbound funnel from first dial → appointment → show → close Continuously improve: Cost per call Cost per appointment Show rate Close rate Revenue per appointment Treat the funnel as a living system-diagnose, test, iterate, repeat Appointment Setting & Fronting Team Leadership Directly oversee a team of ~40 virtual appointment setters and screeners Set expectations, track performance, and hold the line on standards Make hiring and firing decisions quickly and decisively Build training, onboarding, and performance improvement systems that scale Scripts, Messaging & Conversion Optimization Rebuild, refine, and optimize fronting and appointment-setting scripts Use call recordings and data-not opinions-to drive decisions A/B test language, flow, objections, and transitions to maximize conversion Remove emotional decision-making from scripting and replace it with data Calendar & Show Rate Optimization Own sales calendars inside GoHighLevel Optimize booking rules, spacing, and confirmations to maximize: Show rate Agent utilization Close rate Eliminate bottlenecks and wasted capacity Tools You'll Use GoHighLevel (CRM, calendars, workflows) EnrollHere Dialer & Call Recording Daily, weekly, and monthly performance dashboards you help define Who This Role Is For You'll thrive here if you are: Numbers-obsessed (you trust data over feelings) High-energy, fast-moving, and decisive Comfortable managing large remote teams with clear standards Able to make unpopular decisions when the math demands it A true team player who collaborates with ownership, Sales, and Ops-but doesn't need hand-holding This role is not for someone who: Avoids conflict Needs consensus to act Prefers theory over execution Wants a cushy, low-pressure management role Reporting Structure Reports directly to the Owner Works closely with the VP of Sales and Director of Operations Has autonomy to make changes without bureaucratic drag Compensation & Growth $90,000-$98,000 base salary Performance-based incentives tied to funnel metrics, closing rates and lower cost per appointment & calls Clear upward mobility as the company scales (RevOps / Director-level growth potential) Benefits: -401k with 3% company match -Company provided snacks, drinks & coffee -Annual Incentive trip(s) if company hits targets -Employer Sponsored Health Insurance through United Healthcare If you want responsibility, authority, and the chance to build a world-class outbound engine at scale, this is your seat. Apply only if you're ready to own the numbers.
    $90k-98k yearly 1d ago
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  • Supervisor, Customer Services

    Envoy Air 4.0company rating

    Team manager job in Springfield, MO

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video #envoyoversight Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport; some license restrictions may prohibit a candidate from being considered for this role. Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
    $31k-39k yearly est. Auto-Apply 60d+ ago
  • Customer Care Manager - In Office

    The Nuckolls Agency

    Team manager job in Reeds Spring, MO

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 10d ago
  • PT Customer Service Leader

    Ahold Delhaize

    Team manager job in Springfield, MO

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training. JOB DESCRIPTION Count on me - We know what to do, we make it easy, we do our part and we care! Job Title: Customer Service Leader - Office Assistant Success Factors Job Code: 1300434 Department: Front End Reports To: Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. Duties and Responsibilities: Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience Greet each customer and uses his or her name whenever possible Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together Check the bottom of every cart and under all baby seats for items before completing an order Follow correct bagging procedures for the correct use of bags by type Scan customers' order and handles the payment transaction, per standard practice Avoid personal conversations with other associates when customers are present Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers Follow procedures for refunds and error correction Make every attempt to maintain accurate cash control Follow procedures and performs overrides Identify customers needing assistance and offers to take the customer's order to their car Maintain alertness and calls for assistance when needed to service customers per service standards Check prices quickly and accurately Is courteous and helpful to other associates Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice Ensure work station and front end area of the store has a neat and clean presentation Report any register malfunction to the Customer Service Manager or MOD Ensure the MVP savings center KIOSK is filled with paper and properly working Adhere to all company guidelines, policies and standard practices Observe and correct all unsafe conditions that could cause associate or customer accidents Notify QA of any cleaning issues or maintenance required on front end Successfully complete computer based training (CBT) and training aid courses Perform all other duties as assigned Qualifications: High school graduate or equivalent preferred Effective communication and customer service skills Ability and willingness to learn multiple tasks and technical requirements of the job Ability to perform the technical requirements of cashier and service center Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable accommodations Physical Requirements: Ability to use computers and other communication systems required to perform job functions Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion Pull or push up to 75 lbs. on occasion Stand 100% of the time, frequently walking short distances Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Have sufficient visual ability to check ID cards, checks, invoices and other written documents BOTTLES where applicable: Move empty bottles and containers from the front end to the back room Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law. If you have a disability and require assistance in the application process, please contact our Recruiting Department at ***********************
    $30k-37k yearly est. 40d ago
  • School Based Support Supervisor

    Brightli

    Team manager job in Springfield, MO

    The School-Based Support Supervisor's primary role is to provide clinical supervision to School-Based Support Specialists and ensure the effective delivery of direct clinical care to clients. This position involves managing a caseload, conducting intake assessments, and facilitating annual assessments for clients within the school setting. Essential Job Functions: Conduct regular individual supervisory sessions and team meetings with supervisees. Accompany School-Based Support Specialists to client schools periodically to ensure worker safety and quality performance, providing ongoing support and guidance. Assist supervisees in identifying referral needs and effectively managing their time according to DMH standards and departmental requirements. Participate in client staffing to identify problems, establish treatment goals and objectives, and assume management responsibilities for assigned cases, adhering to System guidelines. Engage in the quality assurance process by presenting or facilitating case presentations and providing input. Collaborate in the development of initial/master treatment plans (ITPs), annual updates, and 90-day reviews of ITPs as needed. Serve as a backup for supervisees during their absence or when additional expertise is required. Respond to direct crisis intervention during regular business hours and on an on-call basis after hours or on weekends. Review and monitor written documentation regularly, providing corrective feedback and employee discipline as necessary to ensure compliance with documentation standards. Provide individual, group, family, or other practical counseling or skill-building interventions, utilizing experience and abilities to meet client needs and treatment goals, as directed by the supervisor. Ensure comprehensive follow-up for all clients under your care. Review all critical intervention plans and situations, including monthly case reviews of critical interventions. Participate in emergency services to provide rapid aid during emotional crises. Present educational material to the community, promoting mental health awareness and enhancing community response to mental health issues, within the limits of experience, educational background, and Brightli time commitments. Report all critical incidents and staff responses to the supervising Assistant Director or Director of School-Based Services. Assist in the hiring process for new staff as needed. Review travel vouchers and certify the reasonableness and medical necessity of claimed mileage. Function in accordance with Brightli Operational Guidelines and within professional codes of ethics. Participate in staff development activities, new hire trainings, and orientation sessions offered by Brightli. Support management needs, including data collection, program evaluation, grant application development, and contract maintenance. Attend all required meetings. Regularly engage in self-evaluation and staff evaluation processes according to Brightli Operational Guidelines. Conducting outreach and home visits as necessary to engage with clients, particularly during school breaks or as needed to support the client's journey. Comply with Quality Assurance procedures, utilization review processes, and established procedures, rules, and regulations of the Clinical Records Department. Perform additional special functions as outlined and assigned. Knowledge, Skills, and Abilities: Language Skills: Proficiency in reading, interpreting, and understanding various documents, including safety rules, operating instructions, and procedure manuals. Strong written communication skills for creating routine reports and correspondence. Effective verbal communication skills for presenting information to residents, employees, family members, and community contacts. Mathematical Skills: Ability to perform basic arithmetic operations, including addition, subtraction, multiplication, and division, using whole numbers, common fractions, and decimals. Reasoning Ability: Capacity to apply logic and understanding to carry out written, oral, or diagrammed instructions. Problem-solving skills for handling concrete variables in standardized situations. Experience and Education Qualifications: A Master's degree in Psychology, Sociology, Social Work, or a related field is highly desirable for this position. Candidates with an advanced degree will be strongly preferred and considered well-qualified for the role. An individual with a Bachelor's degree in Psychology, Social Work, or other human services specialized field of study and 3 years of qualified experience. Supervisory Requirements: Communicate the strategic direction of the organization and encourage participation by all team members. Provide leadership and guidance to all aspects of the department. Take an active role in monitoring the identification, development, and execution of strategic objectives. Involve, as appropriate, all team members to achieve goals. Effectively communicate to team members any changes and newsworthy events within the department or company. Handle difficult team member situations directly, using appropriate discretion and Human Resource advice to show respect for the individual Champion change and effectively manage the implementation of new ideas. Reinforces team approach throughout functions; support and solicit input from team members at all levels within the company. Employment Requirements: Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check. Completion of New Hire Orientation at the beginning of employment. All training requirements including Relias at the beginning of employment and annually thereafter. Current driver's license, acceptable driving record and current auto insurance. Obtain trainings to assist in professional development meeting DMH Standards. Valid Driver's license in state of residency with an acceptable driving record is required. Must have reliable means of transportation in order to transport clients in personal vehicle. Proof of valid and current auto insurance is required. Physical Requirements: ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Position Perks & Benefits: Paid time off: full-time employees receive an attractive time off package to balance your work and personal life Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more Top-notch training: initial, ongoing, comprehensive, and supportive Career mobility: advancement opportunities/promoting from within Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness. Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace. We are an Equal Employment Opportunity Employer. Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.
    $37k-56k yearly est. Auto-Apply 15d ago
  • Operations Support Manager

    Woods Supermarket 4.1company rating

    Team manager job in Stockton, MO

    Job Title: Operations Support Manager Description: To manage the front-end to achieve maximum sales and profit, and to ensure quick, efficient customer service, while minimizing labor costs. Reports To: Store Manager Woods Workplace Culture At Woods Supermarket, the teammates' role is more than just a job, it's an opportunity. Teammates gain life experience that goes far beyond just serving great products in a friendly and fun environment. Woods Supermarket is an opportunity for people of all ages and backgrounds. We are looking for hard-working, team-oriented, friendly, and honest people. Perks of being a Woods Supermarket Teammate include flexible hours, a teammate discount, and competitive pay & benefits! Successful Teammates will conduct themselves in a positive attitude and truthful character demonstrating D>E service and our Hospitality 4. Responsibilities: To assist the Store Manager in total operations of the store. Will open/close and manage the total store as needed, typically 2 nights weekly. To oversee the writing of the weekly schedule for the entire store. To monitor and react to the labor budget and needs each week on a daily basis. OSM owns the customer service image that our customers have of the store. From the condition of the parking lot, condition of the cleanliness of the store to the service the customers receive throughout the store. OSM is the compliance officer for the store when it comes to AML (Anti-money laundering) compliance. The OSM must make sure the store is following all of the guidelines with money order sales and check cashing. OSM oversees the training of the front end employees to ensure that they have been properly trained. To monitor front-end service and call for additional front-end help and/or open express lanes when necessary. To be observant of security problems and develop methods of prevention (vendor receiving, employee theft, shoplifting). To maintain a regular cleaning and housekeeping program for the front-end area. To ensure that store opening and closing accounting procedures are followed. To ensure that: Front-end personnel are aware of new produce items, policies, procedures, rules, etc. Pricing coordinator is notified of all not-in-files and price discrepancies Change drawers are always locked and replenished when needed. To prevent loss of money and merchandise by insuring that cashiers remove b items from the bottom of the cart, handle products carefully and complete price checks on not-on-file items. To correctly identify produce, accurately count money, and use store procedures for the acceptance of coupons, EBT, credit/debit cards, charge sales and checks. To monitor cashier: Accuracy, speed and productivity Over & shorts Courtesy and friendliness Adherence to dress code To assure the safety of self, customers and co-workers by understanding and practicing store safety rules and notifying a store manager of any potential hazard immediately. To perform miscellaneous tasks assigned by the store manager, substituting for absent workers and performing any additional tasks necessary to provide products and services to customers during peak periods of business. Oversee DSD operations, store pricing, and central operations Manage employee transfers, both store to store and department to department Monitor and manage weekly receiving reports Understand receiving operations and be able to receive product Work Environment: Inside work with extreme variations in temperature, dust, humidity from entrance/door. Qualifications: Required: Able to give/receive complex verbal instructions/descriptions to/from supervisors/co-workers/employees concerning store/department policy/procedures and use of equipment. A stable work and educational history. Basic mathematical ability (add, subtract, multiply, divide). Able to count and verify customer change, checks, WIC, size/count, and coupons. Able to bag customer purchases so that products will stack without damage (spatial relationship). The ability to read and write English; able to perceive instructions, merchandise labels, warehouse order codes, numbers, reports, printed paper and forms. Make judgments concerning employee scheduling, order of product/supplies, hiring/supervision of employees, merchandising plans, operational policies and procedures and the sales/promotion of merchandise. Good interpersonal communications. Open Availability Moderate computer skills and the ability to manage technology on a screened device Preferred: High school diploma or equivalent. Prior front end experience. Physical Demands All teammates may be regularly required to perform the following motions: Sit Stand Stoop Squat Bend Reach Push Pull Grip Twist Lift Climb Carry Walk Kneel Every position title at Woods Supermarket has a physical requirement classification. The teammate must be able to perform the above motions “frequently” and “occasionally” under the strength level highlighted on the positions /physical capacity release form. Teammates performing in these roles are required to meet the minimum physical capacity so that they may safely perform their job duties with or without reasonable accommodation. Classification Occasionally Frequently Sedentary *-10lbs * Light *-20lbs *-10lbs Medium 20lbs-50lbs 10lbs-25lbs Heavy 50lbs-100lbs 25lbs-50lbs Very Heavy 100lbs+ 50lbs+ * = Negligible Weight Teammates age 18 and older may be required to safely handle and operate the following: Case cutter Utility knife Forklift (with proper certification) Pallet jack Compact Baler Teammates age 18 and older who work in food prep areas may be required to safely handle and operate the following: Slicer Oven Fryer Knives Mixers Safety: The teammate will not use drugs or alcohol on the job. The teammate will not create a direct threat to the health and safety of others on the job. Woods Supermarket is committed to equal opportunity for all teammates and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon Woods Supermarket's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law. I have read the Job Description and am able to perform the job responsibilities and tasks of the job as described: _______________________________ __________________________ Signature Date
    $26k-35k yearly est. 21d ago
  • Supervisor - Call Center

    Maximus 4.3company rating

    Team manager job in Springfield, MO

    Description & Requirements Maximus is seeking a Contact Center Supervisor to join our team. This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment. The Contact Center Supervisor reports directly to the Operations Manager and/or Director. In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager. The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements. This is a fully remote role. *Position is contingent upon contract award* Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources - Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks - Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports - Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis - Participate in meetings and recommend changes to policies and procedures - Assume leadership responsibility for departmental tasks and call center activities as required - Support and enforce call center expectations - Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work. - Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership - Maintain a high level of confidentiality while performing all work tasks - Perform other duties as assigned by leadership. Minimum Requirements - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully. - Supervisory or team lead experience in a remote contact center environment - Excellent communication, coaching, and problem solving skills - Technical proficiency with remote-work technologies - Ability to troubleshoot basic technical issues related to softphones, VPNs, CRMs, and remote workstation tools - Process improvement experience, including identifying operational gaps, streamlining workflows, and driving efficiency or quality improvements Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 56,000.00 Maximum Salary $ 76,500.00
    $29k-39k yearly est. Easy Apply 8d ago
  • Team Leader / Team Trainer

    KMO Burger

    Team manager job in Ozark, MO

    Leading and teaching our family. As a Team Leader or Team Trainer, you will work to bring out the best in each individual on your team. And in doing so, you'll ensure an excellent experience for our customers each and every time they dine with us. As a Team Leader, you'll also have the chance to push your own skills so your career can grow and evolve with us. KMO Burger - Whataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law. Responsibilities Customer Service Food Prep & Delivery Daily Operations Quality Standards Fiscal Responsibility Supervise Team Communicate Issues with Management Cleaning and Sanitation Procedures Achieve and Maintain Required Certifications Rewards Weekly Pay Pay for Performance Program - eligibility to receive a review and pay increase a minimum of every other quarter with exception-based changes as warranted Leadership Development and Career Growth Opportunities Online Access to Your Schedule Through R365 Interactive Scheduling Healthcare and Life Insurance Benefits Holiday Bonus Program (based on eligibility) Paid Time Off Benefits Discounted Meals Service Awards Scholarship Program Whataburger Family Foundation (Hardship Grant Assistance) *We are KMO Burger, LLC a Whataburger Franchisee, independently owned and operated business. All terms and conditions of employment, such as salaries, bonuses, and benefits are determined by each Franchisee for their respective employees at their sole discretion.
    $26k-48k yearly est. 60d+ ago
  • Team Lead Patient Registration

    Cox Barton County Hospital

    Team manager job in Springfield, MO

    Facility: CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807 Department: 1133 Patient Registration Scheduled Weekly Hours: 40 Hours: Varied Work Shift: Rotating (United States of America) CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare's Best Places to work five times. Named one of America's Greatest Workplaces by Newsweek . Recognized as a Greatest Workplace for Women in both 2023 and 2024. Listed as one of the Greatest Workplaces for Diversity in 2024. Acknowledged by Forbes as one of the Best Employers for New Grads. Ranked among the Best Employers by State for Missouri. Healthcare Innovation's Top Companies to Work for in Healthcare in 2025. Benefits Medical, Vision, Dental, Retirement Plan with employer match, and many more! For a comprehensive list of benefits, please click here: Benefits | CoxHealth Job Description: The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned. The Team Lead helps cover certain duties in the Supervisor's absence, with support from the Supervisor's Peer Supervisor and/or Manager. The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.Education: ▪ Required: High school diploma or equivalent Experience: ▪ Required: 1 year Related Patient Access Experience ▪ Preferred: 2 years of experience Patient Access Experience, Customer Service and Leadership Skills: ▪ Excellent customer service and interpersonal skills ▪ Strong computer and relevant application use skills ▪ Ability to assist and teach others ▪ Ability to multi-task in a fast-paced environment ▪ Detail-oriented with the ability to spot errors and trends ▪ Demonstrates initiative and self-motivation ▪ Demonstrates understanding and consistent practice of need for privacy and confidentiality Licensure/Certification/Registration: ▪ Preferred: CHAA or CRCR
    $40k-78k yearly est. Auto-Apply 26d ago
  • LensCrafters - Team Lead

    Essilorluxottica

    Team manager job in Springfield, MO

    Requisition ID: 913385 Store #: 000067 LensCrafters Position:Full-TimeTotal Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! GENERAL FUNCTION The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results. MAJOR DUTIES AND RESPONSIBILITIES While working in Retail Ensure the LensCrafters team provides unsurpassed Customer Service Proactive & solution driven, accurate execution & product knowledge Assists customers with selections, provides recommendations, assists sales associates Serves as a responsible alternate store key holder While working in Lab, if applicable Custom fits glasses & precisely place prescription in lenses Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology Ensures finished eyewear meets optical standards & customer requirements Creates a safe working environment for all, demonstrates safe work practices Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems BASIC QUALIFICATIONS HS diploma/GED Strong optical & retail experience Knowledge of current optical theory & merchandise Strong communicator & listener Strong inter-personal skills Strong basic math skills Sales skills Problem solving ability Familiarity with cash register, computers & calculators Leadership & training experience Edging & mounting experience Basic optics knowledge & optical measurement experience PREFERRED QUALIFICATIONS State licensure (if applicable) &/or ABO Certification in non-licensed states LensCrafters Final Eyewear Inspector Certification LensCrafters Quality, Fitting & Adjusting Program Optical machinery/instruments experience Customer service experience AccuFit Digital Measurement System certification Knowledge of current store merchandise & lens options This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at ************ (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email ********************************. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. .job Title{ display:none !important; } Nearest Major Market: Springfield Job Segment: Manager, Retail Sales, Social Media, Management, Retail, Marketing
    $40k-78k yearly est. 25d ago
  • Team Leader

    Tractor Supply Company 4.2company rating

    Team manager job in Hollister, MO

    The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures. _Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams._ **Essential Duties and Responsibilities (Min 5%)** It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements: + Maintain regular and predictable attendance. + Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs. + Uphold and promote a safe and productive work environment by following and enforcing policies and procedures. + Deliver on our promise of Legendary Customer Service through GURA: + Greet the Customer. + Uncover Customer's Needs & Wants. + Recommend Product Solutions. + Ask to Add Value & Appreciate the Customer. + The Team Leader is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in the Team Leader position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice: + Execute assigned basic, promotional, and seasonal merchandising activities. + Perform Opening/Closing procedures. + Transport and make deposits to bank. + Assess store conditions and assign duties. + Organize and prioritize workflow through the use of the daily planner. + Recovery of merchandise. + Participate in mandatory freight process. + Perform regular and promotional price change activities. + Resolve customer complaints/issues and ensure the customer has a Legendary shopping experience that differentiates from the competition. + Adhere to loss prevention standards and respond to any alarm calls as needed. + Communicate with Team Members on job functions, responsibilities and financial goals. + Operate cash register/computer supervising cash handling procedures. + Assist Team Members on appropriate application of policies and procedures. + Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required. + Operate Forklift and Baler. + Complete all documentation associated with any of the above job duties. + Obtain license or certifications as needed by the business. + May be required to perform other duties as assigned. **Required Qualifications** _Experience:_ Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver's license. _Education_ : High school diploma or equivalent is preferred, but not required. Regardless of education level, you must be able to read, write, and count accurately. **Preferred knowledge, skills or abilities** Basic computer skills. Ability to read, write, and count accurately. Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. Ability to perform and execute principle responsibilities of Team Members. **Working Conditions** + Working environment is favorable, generally working inside with moderate noise. + Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours + Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines + Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate. + Ability to work outdoors in adverse weather conditions. **Physical Requirements** + Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store. + Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack). + Ability to occasionally lift or reach merchandise overhead. + Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders. + Ability to move throughout the store for an entire shift. + Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area. + Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18). + Ability to constantly operate store equipment such as computer, cash register, and other store equipment. + Ability to read, write, and count accurately to complete all documentation. + Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. + Ability to process information / merchandise through the point-of-sale system. + Ability to handle and be in contact with birds/poultry. + Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18). + Ability to successfully complete all required training. + Ability to travel as required in support of district needs. + Ability to drive or operate a vehicle for business needs. + This position is non-sedentary. + Ability to successfully complete training and certification for various business needs. **Disclaimer** _This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor._ **Company Info** At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service. Please visitthis link (********************************************************************** for more specific information about the benefits and leave policies applicable to the position you're applying for. **ALREADY A TEAM MEMBER?** You must apply or refer a friend through our internal portal Click here (************************************************************************** **CONNECTION** Our Mission and Values are more than just words on the wall - they're the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It's not just what we do that sets us apart, but how we do it. Learn More **EMPOWERMENT** We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about! Learn More **OPPORTUNITY** A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense. Learn More Join Our Talent Community **Nearest Major Market:** Springfield
    $35k-47k yearly est. 53d ago
  • Hospitality Guest Service Manager

    Discover Branson

    Team manager job in Branson, MO

    Guest Service Manager Full Job Description Purpose of Position: Assist the General Manager in overseeing Guest Services and Guest Service staff. Greet all Guests and provide a high quality of assistance in registering, assigning rooms, making reservations and arranging for all other services requested by the Guest. This position is soley responsible for ensuring a positive guest experience and implementing new systems to increase customer satisfaction. This position offers an aggressive hourly wage and has potential for salary and incentives. Full benefits available after 60 days - including Major Medical, Dental, Vision, Life, 401k (12 months), special considerations at local attractions, shows and activities. Summary: Duties & Responsibilities Responsible for assisting the General Manager by providing cooperative leadership and managing processes to ensure and maintain all company expectations are met regarding quality, service, profit, and teamwork. Assist in promoting, developing and maintaining a work environment that provides an exceptional Guest service experience for both team members and Guests. Assist with operating Guest Services within an approved annual operating budget. Assists in ensuring all policies and procedures are consistently communicated and followed. Maintains a high standard of integrity, service, and hospitality at all times with team members, customers and co-workers. Develops strong customer relations through frequent communication, professional, courteous and ethical interpersonal interactions. Develops customer profiles and maintains an effective trace system, including dates and references, in order to best meet client needs, resulting in superior account services and increased revenues. Assists in ensuring that customers are 100% satisfied with their vacation experience. Experience, Skills, and Education Requires a knowledge of business leadership etiquette, principles and practices. Requires the ability to speak English and communicate clearly and effectively, both orally and in writing. Effective communication includes the ability to handle team member and guests' issues with finesse and professionalism. Requires ability to relate and interact with people in a warm, friendly and professional manner. Requires solid proficiency in computer skills, composition of letters and reports, and a keen attention to detail. Requires the ability to handle multiple tasks simultaneously and efficiently. Ability to work nights and weekends. Ability to be "on-call". Job Posted by ApplicantPro
    $39k-53k yearly est. 3d ago
  • Lawn & Landscape Team Lead

    The Grounds Guys

    Team manager job in Springfield, MO

    The Grounds Guys of Springfield MO is seeking an experienced lawn & landscape technician to fill a team member/team lead position. this position requires you to be outside getting all the free vitamin D you can handle, , something different day to day and having fun in the process. This position will consist of multiple responsibilities from simple mowing and trimming to landscape project work, fall and summer clean up, irrigation repair and installation to seasonal Christmas light installation. In house training will be offered to advance in all areas of this position. The Grounds Guys began with a single vision shared between 10 brothers. Originally, we opened our doors as Sunshine Grounds Care in 1987. As time passed and more brothers joined in the project, it became a widely recognized brand built on the principles of excellent workmanship, customer satisfaction, and real care. We abide by the simple values outlined in our company acronym "C.A.R.E.", which are: Customers first, Attitude, Respect, and Enjoy life in the process! As Team Leader, you are responsible for managing a team up to 6 people while performing the delivery of services. Our clients trust to us to provide quality services and you are key in helping us live out our values every day.You are a proactive leader and self-starter who can interact with the public and our employees. You have a strong work ethic and are able to manage time to effectively meet deadlines. You have experience in landscaping and previous supervisory experience, as well as proven communication skills with supervisors, employees, and customers.Specific Responsibilities: Manage team of up to 6 people while performing services; motivate, coach, and mentor team Perform landscape maintenance duties, such as mowing, fertilizer application, weed control, aeration, spring clean-up, fall clean-up, trimming, and pruning Operate a variety of mechanical equipment including but not limited to bed edgers, commercial mowers, blowers, dump trailers, chainsaws, line trimmers, and tillers Perform landscape enhancement activities such as mulch application, plantings, top soil application, lawn seeding Address clients' questions, comments, and concerns Prepare daily team performance reports Assist with employee recruiting and selection Job Requirements: Current and unrestricted Driver's license with a clean record is a must and must pass a background check One year + experience in this or a related field is prefeed Previous leadership experience Willingness to work occasional (paid) overtime Must be able to lift up to 50 pounds to waist level and perform all other physical requirements associated with a position of this nature We are actively interviewing for this position - Apply today and our hiring manager will follow up! Compensación: $15.00 - $20.00 per hour When you put on The Grounds Guys uniform, you become part of a team-local experts who strive to treat everyone with respect, do the job the right way, and simply enjoy life in the process. Working for our franchises means they'll take care of you the way they take care of their own family and friends. And cultivating a culture of CARE, among the team and within the communities, is as important as trimming hedges and planting flower beds-it's part of everything The Grounds Guys do. *All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with The Grounds Guys franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
    $15-20 hourly Auto-Apply 60d+ ago
  • Team Lead

    Rack Room Shoes Inc. 4.2company rating

    Team manager job in Branson, MO

    31539 Full Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee. Duties and Responsibility * Primary responsibility is the safety and welfare of employees and customers. * Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer. * All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures * Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory * Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage * Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance * Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards * Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets. * Work towards a complete understanding of managing all day to day operations. Principal Working Relationships Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel. Key Qualifications An approved background check Effective verbal and written communication skills Managerial and organizational skills Store Number: 434 Rack Room Shoes 434 Pay Range: Tanger Outlet Center - Branson 300 Tanger Blvd, Ste 114A About Rack Room Shoes Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers. Branson, Missouri US Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
    $29k-37k yearly est. 37d ago
  • Supervisor, Customer Services

    Envoy Air Inc. 4.0company rating

    Team manager job in Springfield, MO

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video #envoyoversight Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport; some license restrictions may prohibit a candidate from being considered for this role. Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.
    $31k-39k yearly est. Auto-Apply 43d ago
  • Community Support Supervisor

    Brightli

    Team manager job in Branson, MO

    Job Title: Community Support Supervisor Department: Recovery Services Employment Type: Full-time The Community Support Supervisor plays a vital role in guiding a team of Community Support Specialists, using advanced knowledge of psychological concepts and evidence-based interventions to coordinate the delivery of essential mental health services. Join our compassionate and collaborative team where you can make a meaningful impact in the lives of those we help. We are looking for someone who is not only skilled in leadership but also passionate about client-centered care. Your ability to inspire and mentor will foster the growth and success of your team. In this role, you will conduct initial and annual psychosocial assessments and develop strengths-based treatment plans tailored to each client's individual needs. Your leadership will enhance the quality of mental health services in our community. This position offers… • Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost • Mileage Reimbursement - Company paid for work functions requiring travel • Employee Discounts - Hotels, Theme Parks & Attractions, College Tuition • Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce • Additional Perks & Benefits - Scroll down to the bottom of this post to learn more Key Responsibilities: • Hold regularly scheduled individual supervisions and administrative team meetings. • Provide clinical oversight and guidance for client treatment, including appropriate addendums to annual treatment plans. • Assist team members in identifying case management needs. • Review all critical intervention plans and engage in direct crisis intervention when necessary. • Support team members in managing their schedules effectively, serving as backup when needed. • Conduct timely documentation according to policies and procedures. • Accompany team members during client home visits monthly for safety and quality assurance. • Monitor documentation compliance, especially for new team members. • Mentor team members through positive feedback and constructive coaching. • Complete intakes and annual assessments, documenting key clinical findings and recommendations. • Participate in developing treatment plans with a client-centered approach. • Engage in clinical consultations for clients needing higher levels of care. • Report incidents to relevant supervisors and departments. • Facilitate hiring and training for new staff, ensuring a smooth onboarding process. • Evaluate team performance according to established guidelines. • Review travel vouchers for reasonableness and audit electronic health records to ensure service provision. • Perform additional duties as assigned by the supervisor or as needed by the department. Education, Experience, and/or Credential Qualifications: • Master's degree in Psychology, Sociology, Social Work, or a related field - Preferred • Must have or obtain a valid Driver's License within two (2) weeks of employment. • Must have access to a personal vehicle for occasional client transport. • Proficient in Microsoft Office applications. Additional Qualifications: • Must demonstrate exceptional customer service skills. • Ability to establish effective relationships and follow direction. • Excellent knowledge of community resources for effective partnership engagement. • Willingness to lead by example and develop leadership qualities. Physical Requirements: • ADA Consideration - Sedentary work: Exerting up to 10 pounds occasionally and/or a negligible amount frequently to lift, carry, push, or pull objects. • Repetitive movements of hands and arms for typing and/or writing during work shift. • Sedentary work involves sitting most of the time, with occasional walking or standing. Keywords: Community Support, Mental Health, Supervision, Treatment Plans, Client-Centered Care, Crisis Intervention, Leadership, Behavioral Health, Case Management, Team Development Position Perks & Benefits: Paid time off: full-time employees receive an attractive time off package to balance your work and personal life Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more Top-notch training: initial, ongoing, comprehensive, and supportive Career mobility: advancement opportunities/promoting from within Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness. Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace. We are an Equal Employment Opportunity Employer. Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.
    $37k-56k yearly est. Auto-Apply 6d ago
  • Team Lead Physician Billing

    Cox Barton County Hospital

    Team manager job in Springfield, MO

    Facility: CoxHealth National Building: 3660 S National Ave, Springfield, Missouri, United States of America, 65807 Department: 1307 Patient Access Services CMG Scheduled Weekly Hours: 40 Hours: 8 AM - 5 PM Work Shift: Day Shift (United States of America) CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare's Best Places to work five times. Named one of America's Greatest Workplaces by Newsweek . Recognized as a Greatest Workplace for Women in both 2023 and 2024. Listed as one of the Greatest Workplaces for Diversity in 2024. Acknowledged by Forbes as one of the Best Employers for New Grads. Ranked among the Best Employers by State for Missouri. Healthcare Innovation's Top Companies to Work for in Healthcare in 2025. Benefits Medical, Vision, Dental, Retirement Plan with employer match, and many more! For a comprehensive list of benefits, please click here: Benefits | CoxHealth Job Description: The CMG Financial Services Team Lead serves as the liaison between the CMG Financial Services Department supervisor and staff. The Financial Services Team Lead will assist with education, training and coverage in various areas, ensuring that all team members are following departmental policies, goals, and workflows. The CMG Financial Services Team Lead will communicate with coders, insurance specialists, audit and compliance, and various other departments regarding billing and financial information.Education: ▪ Required: High School Diploma or Equivalent Experience: ▪ Required: 1 year of customer service or financial services experience ▪ Preferred: 2 years of experience in customer service, financial services, leadership, or administrative support Skills: ▪ Excellent verbal and written communication skills ▪ Able to work independently and collaboratively in teams ▪ Proficient Computer skills ▪ Medical Terminology and Insurance Claim/AR Follow-up Licensure/Certification/Registration: ▪ N/A
    $40k-78k yearly est. Auto-Apply 60d+ ago
  • Team Leader / Team Trainer

    KMO Burger

    Team manager job in Branson, MO

    Leading and teaching our family. As a Team Leader or Team Trainer, you will work to bring out the best in each individual on your team. And in doing so, you'll ensure an excellent experience for our customers each and every time they dine with us. As a Team Leader, you'll also have the chance to push your own skills so your career can grow and evolve with us. KMO Burger - Whataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law. Responsibilities Customer Service Food Prep & Delivery Daily Operations Quality Standards Fiscal Responsibility Supervise Team Communicate Issues with Management Cleaning and Sanitation Procedures Achieve and Maintain Required Certifications Rewards Weekly Pay Pay for Performance Program - eligibility to receive a review and pay increase a minimum of every other quarter with exception-based changes as warranted Leadership Development and Career Growth Opportunities Online Access to Your Schedule Through R365 Interactive Scheduling Healthcare and Life Insurance Benefits Holiday Bonus Program (based on eligibility) Paid Time Off Benefits Discounted Meals Service Awards Scholarship Program Whataburger Family Foundation (Hardship Grant Assistance) *We are KMO Burger, LLC a Whataburger Franchisee, independently owned and operated business. All terms and conditions of employment, such as salaries, bonuses, and benefits are determined by each Franchisee for their respective employees at their sole discretion.
    $26k-48k yearly est. 60d+ ago
  • Team Lead, Petsense

    Tractor Supply Company 4.2company rating

    Team manager job in Lebanon, MO

    This position is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures. **Essential Duties and Responsibilities (Min 5%)** It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements: + Maintain regular and predictable attendance. + Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs. + Uphold and promote a safe and productive work environment by following and enforcing policies and procedures. + Take the initiative to support selling initiatives (TEAM): + Thank the Customer + Engage with the customer and/or pet + Advise products or services + Make it Memorable This position is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in this position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice: + Execute assigned basic, promotional, and seasonal merchandising activities. + Perform Opening/Closing procedures. + Transport and make deposits to bank. + Assess store conditions and assign duties. + Organize and prioritize workflow through the use of the daily planner. + Recovery of merchandise. + Participate in mandatory freight process. + Perform regular and promotional price change activities. + Resolve customer complaints/issues and ensure the customer has a positive experience. + Adhere to loss prevention standards and respond to any alarm calls as needed. + Communicate with Team Members on job functions, responsibilities and financial goals. + Operate cash register/computer supervising cash handling procedures. + Assist Team Members on appropriate application of policies and procedures. + Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required + Complete all documentation associated with any of the above job duties May be required to perform other duties as assigned. **Required Qualifications** Experience: Retail experience and/or pet/live animal knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver's license. Education: A high school diploma or equivalent is preferred, but not required. Regardless of education level, Team Members must be able to read, write and count accurately. **Preferred knowledge, skills or abilities** + Pet/Live Animal, pet food, pet product knowledge is strongly preferred. + Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. + Basic computer skills. + Ability to perform and execute principle responsibilities of Team Members. **Working Conditions** + Working environment is favorable, generally working inside with moderate noise. + Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate. + Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours + Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines **Physical Requirements** + This position is non-sedentary. + It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely. + It is essential to operate all equipment related to their job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service. + Team members must have the physical and mental ability to perform all of the following tasks (with or without reasonable accommodation): + Ability to occasionally lift or reach merchandise overhead. + Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders. + Ability to move throughout the store for an entire shift. + Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area. + Ability to constantly operate store equipment such as computer, cash register, and other store equipment. + Ability to read, write, and count accurately to complete all documentation. + Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. + Ability to process information / merchandise through the point-of-sale system. + Ability to handle and be in contact with birds/poultry. + Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds. + Ability to successfully complete all required training and certification. + Ability to travel as required in support of district needs. + Ability to drive or operate a vehicle for business needs. + Lifting 50+ pounds **Disclaimer** _This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor._ **Company Info** At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service. Please visitthis link (********************************************************************** for more specific information about the benefits and leave policies applicable to the position you're applying for. **ALREADY A TEAM MEMBER?** You must apply or refer a friend through our internal portal Click here (************************************************************************** **CONNECTION** Our Mission and Values are more than just words on the wall - they're the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It's not just what we do that sets us apart, but how we do it. Learn More **EMPOWERMENT** We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about! Learn More **OPPORTUNITY** A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense. Learn More Join Our Talent Community **Nearest Major Market:** Springfield
    $35k-47k yearly est. 60d+ ago
  • Team Lead

    Rack Room Shoes 4.2company rating

    Team manager job in Branson, MO

    31539 Full Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee. Duties and Responsibility Primary responsibility is the safety and welfare of employees and customers. Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer. All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets. Work towards a complete understanding of managing all day to day operations. Principal Working Relationships Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel. Key Qualifications An approved background check Effective verbal and written communication skills Managerial and organizational skills Store Number: 434 Rack Room Shoes 434 Pay Range: Tanger Outlet Center - Branson 300 Tanger Blvd, Ste 114A About Rack Room Shoes Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers. Branson, Missouri US Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
    $29k-37k yearly est. 36d ago

Learn more about team manager jobs

How much does a team manager earn in Springfield, MO?

The average team manager in Springfield, MO earns between $32,000 and $133,000 annually. This compares to the national average team manager range of $44,000 to $152,000.

Average team manager salary in Springfield, MO

$66,000

What are the biggest employers of Team Managers in Springfield, MO?

The biggest employers of Team Managers in Springfield, MO are:
  1. Panera Bread
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