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  • CUSTOMER SVC/DEPT LEADER

    Smith's Food and Drug 4.4company rating

    Team manager job in Salt Lake City, UT

    Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998. Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Smith's family! What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology and so much more. Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Effective communication skills Knowledge of basic math (counting, addition, and subtraction) Ability to handle stressful situations Retail or Customer Service experience Promote trust and respect among associates. Communicate company, department, and job specific information to associates. Collaborate with associates and promote teamwork to help achieve company/store goals. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products. Monitor and control supply expenses for the department. Manage cash control, sales and cash items and records for the store. Manage the scheduling of Front-end associates to provide adequate department coverage. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. Develop and implement a department business plan to achieve desired results. Create and execute sales promotions in partnership with store management. Implement the period promotional plan for the department. Stay current with present, future, seasonal and special ads. Monitor and control expenses for the department. Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory. Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs. Plan, organize and supervise the inventory process. Train department associates on inventory/stocking and Computer Assisted Ordering. Adhere to all food safety regulations and guidelines. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. Oversee and manage the efficient operations of all functions and activities of the Front-end. Adhere to all local, state and federal laws, and company guidelines. Assists management in the supervision and coaching of front end associates in the performance of their duties. Must be able to perform the essential functions of this position with or without reasonable accommodation.
    $105k-146k yearly est. 6d ago
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  • Director, Customer Service

    Nature's Sunshine Products 4.4company rating

    Team manager job in Lehi, UT

    About Nature's Sunshine: Nature's Sunshine is a leading health and wellness company that manufactures and distributes high-quality natural supplements worldwide. Our rich history and commitment to innovation empower individuals to achieve optimal health and well-being. The Opportunity: As the Director of Global Customer Support, you will be a pivotal leader in driving our customer-centric strategy and ensuring exceptional experiences for our valued customers worldwide. You will lead and develop a high-performing global customer support organization, leverage technology, and foster a culture of continuous improvement. Key Responsibilities: Strategic Leadership: Develop and execute a global customer support strategy aligned with Nature's Sunshine's overall business objectives, enhancing customer satisfaction, loyalty, and retention. Team Leadership: Lead, mentor, and inspire a diverse team of customer support professionals across multiple locations, fostering a collaborative and results-oriented environment. Operational Excellence: Oversee the efficient and effective operation of global customer support call centers, ensuring consistent service levels, accurate information, and timely resolution of customer inquiries and issues. Digital Transformation: Champion digital transformation initiatives to optimize customer support processes, enhance self-service capabilities, and leverage technology to improve key performance indicators (KPIs). Customer Advocacy: Act as a passionate advocate for the customer, ensuring their voice is heard and their needs are met throughout the organization. Cross-Functional Collaboration: Collaborate closely with sales, marketing, product, and other departments to develop integrated strategies and programs that enhance the overall customer experience. Performance Management: Monitor and analyze key performance indicators (KPIs) related to customer satisfaction, resolution rates, cost per contact, and other relevant metrics. Identify areas for improvement and implement data-driven solutions. Process Improvement: Continuously evaluate and improve customer support processes, policies, and procedures to enhance efficiency, effectiveness, and customer satisfaction. Risk Management: Work closely with the compliance and legal departments to address complaints, policy enforcement, and termination issues. Qualifications: Bachelor's degree in business, marketing, or a related field (or equivalent experience). 8-10+ years of progressive experience in customer support leadership roles, focusing on global operations. Proven track record of building and leading high-performing customer support teams in a fast-paced, high-volume environment. Strong understanding of contact center technologies, CRM systems (e.g., Nice in Contact), and workforce management tools. Experience leading digital transformation initiatives and leveraging technology to improve customer support operations. Excellent communication, interpersonal, and problem-solving skills. Ability to think strategically, analyze data, and make data-driven decisions. Demonstrated ability to build strong relationships and collaborate effectively with cross-functional teams. A passion for customer service and a commitment to delivering exceptional customer experiences. Comfortable challenging the status quo and driving innovation in customer support practices. Demonstrated experience building organizational relationships, fostering open communication, and cross-functional collaboration. Proven aptitude in living the 'Customer Experience' and collaborating with customer service colleagues globally to meet customer expectations through organizational objectives. #ZR Nature's Sunshine is dedicated to being a Force of Nature that champions social and environmental wellness. We are focused on building a team of professionals with diverse backgrounds and experiences to become the natural supplement company of the future. By celebrating the individuality and unique perspectives of our workforce, we empower our employees to share the healing power of nature with more people around the world. And through our commitment to sustainable processes, renewable energy usage and waste reduction initiatives, we're devoted to preserving nature and its power for future generations. We believe we are stronger together, and our ongoing commitment to diversity, equity, inclusion and belonging ensures that every employee is treated with fairness and respect. Because doing what's right-in the right way-is how we succeed as a company and a society.
    $124k-178k yearly est. 60d+ ago
  • Special Assets Recovery Operations Manager (in-office) - Midvale, UT

    Banktalent HQ

    Team manager job in Midvale, UT

    Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the "Best Banks to Work For" and as having a top banking team in its list of "The Most Powerful Women in Banking." Our customers consistently vote us as the best bank in our local markets. We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a "local" business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers. With benefits starting on day one, paid bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity. We are currently seeking a Specialist Assets Recover Operations Manager to join our team. This position will be in-office in Midvale, UT. Requirements: * Manage the special assets operations within Centralized IL Collections, recovery and consumer special assets. * Be responsible for consumer and consumer RE payment processing, reversals, and recovery components. * Be responsible for GL reconciliations and ICARS reporting and certifications. * Perform operational risk testing as required. * Manage the charge-off recovery process for Affiliate divisions and products. * Be responsible for the posting of monetary and non-monetary transactions to the various systems. * Oversee the UFTC monetary transfer process to ensure we are in compliance and manage the transaction processes for the collection teams. * Oversee collection call status, delinquency, and department allocation reporting. * Oversee and approve charge-offs for overdraft, consumer loan, bankcard, and credit line accounts for Affiliate divisions. * Be responsible for the check by phone and treasury management payments and processing, ChexSystems updating, reporting, and Consumer Credit Bureau updates. * Compile data and maintain necessary records and files to ensure efficient and consistent reporting of investigations. * Make recommendations for relationship disengagement to management and/or appropriate risk officer. * Meet SLAs for the completion of scheduled reviews. * Perform other duties as assigned. Qualifications: * Requires a bachelor's degree in finance, accounting, business, or related field and 2+ years of experience in consumer lending operations, collections, recovery, analytics, or other directly related experience. * Experience in operational process improvement within assigned job duties. o A combination of education and experience may meet requirements. * Requires supervisory and/or office management experience. * Working knowledge of consumer lending operations, collections, recovery, bank source systems (consumer, deposits, recovery, bankcard, ECM, E-OSCAR), GL processes and accounting, SOX applications, UFTC, ICARS, ACH, etc. * Ability to manage an operations unit in a high volume fast-paced environment. * Working knowledge of regulatory requirements within special assets functions. * Ability to deal effectively with clients, management and branch/department staff. * Excellent problem solving, customer service and communication skills, both written and verbal. * Must be organized and have good supervisory skills. * Ability to set and maintain high quality work standards. * Ability to lead and train staff. * Solid auditing and analysis skills. * Working knowledge of computer software including word processing, spreadsheets, loan systems. Salary (depending on experience): $75,000-$95,000 Benefits: * Medical, Dental and Vision Insurance - START DAY ONE! * Life and Disability Insurance, Paid Parental Leave and Adoption Assistance * Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts * Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays * 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience * Mental health benefits including coaching and therapy sessions * Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire * Employee Ambassador preferred banking products
    $75k-95k yearly 5d ago
  • Director TIS Customer Care Business Applications Operations

    Enbridge 4.5company rating

    Team manager job in Salt Lake City, UT

    Employee Type: Regular-Full time Union/Non: Are you ready to lead the technology behind exceptional customer experiences?! As Director TIS Customer Care Business Applications Operations, you will provide strategic and operational leadership for Enbridge's customer care technology ecosystem, supporting more than 7 million mass market and industrial customers across North America. You'll be responsible for critically important platforms spanning SAP, Oracle, and mainframe-based CIS systems, digital customer channels, and integrated contact center technologies ensuring reliability, security, and performance at scale. In this role, you will drive operational excellence, modernization, and value realization across customer applications, while leading multimillion-dollar vendor relationships and contracts. Partnering with senior business and technology leaders, you will align technology operations with enterprise strategy, lead geographically dispersed teams, and implement industry-leading practices that enable seamless billing, customer service, and digital engagement. We look forward to your application in consideration of this outstanding opportunity! What You Will Do: Lead strategic direction, operational excellence, and modernization of Enbridge's customer care technology ecosystem, ensuring alignment with business strategy and delivery of innovative, high-quality services. Coordinate management and optimization of technology assets, full accountability for the annual operating budget, ensuring cost-effective investment, lifecycle management, and value realization. Responsible for negotiating multi-million contracts working with SCM and vendors. Build and sustain multi-functional partnerships with Directors and VPs to drive innovation, ensure seamless service delivery, and align technology operations with business strategy. Lead geographically dispersed teams across Ontario, Utah, North Carolina, and Ohio, using an advanced onshore/offshore delivery model and global partners. Ensure 24/7 stability, security, and performance of customer-facing systems for accurate billing, customer service, digital engagement, and meter-to-cash processes. Drive industry-leading technology practices in automation, efficiency in application support, upgrades, and cybersecurity. Serve as an escalation point for major incidents, partner with Director level business leaders, and lead project-to-operations transitions and M&A integration activities. Work closely with other TIS directors, Customer care directors, and VPs to deliver integrated, high-quality services and solutions across the organization safe (Cybersecurity) and reliably aligned with business strategy. Lead and direct vendor relationships and operational roadmaps with SAP, Oracle, mainframe service providers, CRM/IVR vendors, and offshore partners. Drive continuous improvement, CIS modernization, digital transformation, and regulatory compliance across Canadian and U.S. jurisdictions. Build and mentor geographically distributed teams, encouraging accountability, team work, and continuous improvement. Supervise team members (Managers, Specialists) and indirect reports (Analysts, Advisors, Specialists). Who You Are: You have: 8+ years of experience managing large enterprise systems with 5+ years of experience in a leadership role along with a bachelor's degree in information technology, computer science, engineering or a related subject area Demonstrated experience operating and supporting SAP, Oracle Utilities, mainframe CIS, digital customer channels, and call center platforms while also having experience leading distributed application support teams across multiple regions You can: Show experience leading in an onshore/offshore delivery model with follow the sun, 24/7 global support along with having a successful participation in M&A system integration activities with minimal business disruption Drive modernization, digital transformation and regulatory compliance while being a strategic problem solver who focuses on providing operational excellence and possess a continuous improvement mentality You are: An excellent written and verbal communicator with strong vendor management and contract negotiation skills Able to show a solid background in IT Service Management (ITSM) practices (incident, problem, change, service and performance management) The following are considered assets: 10+ years managing large enterprise systems Certifications in ITSM (e.g., ITIL), project management (e.g., PMP) or relevant technology platforms (SAP, Oracle) are helpful Working Conditions: Work performed in a typical office environment with travel requirements Work in a physical team environment in with staff across Ontario, Canada and Utah, North Carolina and Ohio in the United States Frequently works with colleagues and partners in multiple locations Salary Range: $168,000-$220,000 USD. Salary will be based on candidate experience, skills and internal equity * Applicable compensation policies and guidelines apply to internal candidates Physical Requirements: Include but are not limited to: Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement. Mental Requirements: Include but are not limited to: Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone. #joinourteam At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting ********************. Information For Applicants: Applications can be submitted via our online recruiting system only. We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit ****************
    $168k-220k yearly Auto-Apply 6d ago
  • Customer Experience Manager - Victoria's Secret - Newgate - Ogden, UT

    Victoria's Secret 4.1company rating

    Team manager job in Ogden, UT

    A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $21.15 Maximum Salary: $29.00 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $21.2-29 hourly 20d ago
  • Manager Airport Experience & Reliability

    Breeze Airways

    Team manager job in Cottonwood Heights, UT

    Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World's Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.” Breeze is hiring- join us! The Manager Airport Experience and Reliability oversees a Team of Airport Duty Supervisors, ensuring a Seriously Nice experience for Airports throughout our network while maintaining operational reliability and compliance. This role leads the Supervisors on Duty and acts as the primary day-of representative for Airport Standards & Learning and Airport Operations leadership within the OCC to Dispatch, Flight Operations, and Inflight. Reporting to the Director, Airport Operations Standards in Learning, this role ensures the supports of the entire Airport experience - from day-of operation support, investigation assistance, monitoring and improving resources for Airports and coordinates with the entire Guest Service Training Department on projects to drive continuous improvements to the Guest Experience and drive operational excellence. This role reflects Breeze's commitment to Safety, Kindness, Integrity, Ingenuity, and Excellence. Here's what you'll do Lead, coach, and mentor Airport Supervisors on Duty, fostering a culture of accountability, collaboration, and operational excellence. Oversee scheduling, workload distribution, and performance evaluations for the team. Lead and oversee the Airport Duty Supervisor team in the OCC to ensure consistent, high-quality support for Airport Operations Team Serve as the Airports operational point of contact for day-of performance, reliability tracking, and support Irregular Operations recovery, as needed Ensure compliance with FAA, TSA, DOT, and company standards across all airport operations. Monitor and analyze reliability data to identify trends and recommend proactive strategies Support investigations, fact-findings, and corrective actions in collaboration with Airport Operations Team Develop and maintain Airport Operations Playbook, aliging with Airport Operations & Airport Operations Standards & Learning Teams to provide standardizing processes, communications, and decision-making across all shifts Partner with Airport Operations Standards & Learning Leadership to drive creation of tools and resources for Airports Team Members Track and report performance metrics to leadership; recommend changes to enhance operational efficiency and Team Member experience Other duties as assigned Here's what you'll need to be successful Minimum Qualifications Bachelor's degree or equal equivalent experience 5+ years of relevant Airport Operations management experience 5+ years of experience in people leadership leading a diverse workforce Strong knowledge of FAA, DOT, TSA Regulations & Airport procedures Strong analytical, organizational, and problem-solving skills High performance orientation; able to prioritize and make sound decisions under pressure Excellent communication and interpersonal skills, with the ability to influence and partner across multiple functions Willingness to travel and work varied hours to support operational needs Must pass a DOT pre-employment drug test, TSA fingerprint-based criminal history records check, and a Breeze background check Preferred Qualifications 7+ years in Airport Operations leadership or operational reliability management Proven record of improving operational performance or reliability metrics Experience in developing playbooks, SOPs, or process documentation Skills/Talents Models Breeze's values: Safety, Kindness, Integrity, Ingenuity, and Excellence Advanced computer proficiency (MS Office, Workday, SharePoint, and reporting tools) Demonstrated ability to lead through change and influence cross-functional outcomes Skilled in conflict resolution, coaching, and performance management Exceptional attention to detail and follow-through Able to maintain confidentiality and exercise sound judgment Perks of the Job Health, Vision and Dental Health Savings Account with Breeze Employee Match 401K with Breeze Employee Match PTO Travel on Breeze and other Airlines too! Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Breeze Airways will never request your Social Security Number, Driver's License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam. To ensure you are applying to an actual Breeze Airways posting, please apply online at ***************** then click “Careers” at the bottom of the page.
    $46k-84k yearly est. Auto-Apply 11d ago
  • Sentinel - SDS Supplier Management Team Lead Manager 3- 17525

    Northrop Grumman 4.7company rating

    Team manager job in Roy, UT

    RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE TYPE: SecretTRAVEL: Yes, 10% of the TimeDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Defense Systems is seeking a SDS Supplier Management Team Lead Manager 3. This position is located in Roy, UT and supports the Sentinel program. This role may offer a competitive relocation assistance package. What You'll Get To Do This role will provide leadership, overall vision and strategy, operations, process and tool/application alignment for Supplier Management Teams (SMTs) and their team leads within Defense Systems Strategic Deterrent Systems Division (DS SDS). You will enjoy a vigorous and challenging work environment focused on excellence in a leading edge high technology arena. The responsibilities for this role have a common goal: to enable proposal and programmatic efforts of Supplier Management Teams (SMTs) to achieve high-IMPACT outcomes through enhanced predictability, reliability, transparency, and accountability. Roles & Responsibilities: Provide Supplier Management Team (SMT) leadership and staffing to support Strategic Deterrent Systems (SDS) Division and Sentinel program needs. Provide SDS Division guidance and oversight to ensure effective management of Sentinel program suppliers and drive continuous supplier improvement. Set clear expectations for Supplier Management Teams (SMTs). Accelerate the success of current and future SMT Leads and SMT members through direct leadership and proactive engagement. Define and implement standardized Supplier Management Team (SMT) processes, systems, best practices, standards, guidance, and tools, to enable efficient program execution. Drive continuous improvement of processes and tools, to continually leverage lessons learned across the SMT organization. Provide SMT Leads with the tools (guidance, knowledge, subject matter expertise) to drive improvements in supplier performance, through rigorous and effective supplier program management. Ensure Supplier facing competency development of all SMT Leads and SMT staff. Strengthen supplier-focused program management skills across the SMT organization, through learning and development initiatives. Promote SMT knowledge sharing across the Division and Program. Facilitate effective cross-functional communication and collaboration. Create cross-company networking opportunities with peers, SMEs, and executives. Identify opportunities for increased organizational alignment and efficiencies across all SMTs, and partner with cross-functional organizations across the Division and Program to implement effective solutions. Provide Supplier Management Teams (SMTs) with specific training curriculum that complements the NG Development Center and Program Management curriculums. Some travel may be required. Required Competencies: Must possess leadership and team building capabilities, excellent communication, and have strong interpersonal skills Have experience collaborating effectively across a cross-functional organization Must possess solid organization abilities and be a motivated, flexible team leader Desire to teach and share knowledge across teams, so that people throughout the organization feel engaged and connected to their work Always act with integrity, and the highest ethical standards characterize everything you do Treat all people with respect, and model personal growth and continuous development Know how to build an inclusive environment that attracts, retains, and inspires a diverse and engaged team. Develop trusted and valued customer and peer relationships and communicate effectively Deliver excellence, strive for continuous improvement and respond vigorously to change Create and execute strategies that result in long-term, top-tier, sustainable value creation Position Benefits As a full-time employee of Northrop Grumman Defense Systems, you are eligible for our robust benefits package including: Medical, Dental & Vision coverage 401k Educational Assistance Life Insurance Employee Assistance Programs & Work/Life Solutions Paid Time Off Health & Wellness Resources Employee Discounts This positions standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off. You'll Bring These Qualifications Bachelor's degree with at least 8 years of related experience, Master's Degree and 6 years of experience or an additional 4 years of related experience in lieu of degree. Must be a US Citizen with an active DoD Secret clearance with an in-scope investigation date within the last 6 years Must be eligible to obtain Enhanced Security Clearances within a reasonable amount of time as determined by the company to meet its business needs At least 3 years of experience supporting U.S. Government contracts and/or large supplier management portfolio experience in other industries At least 3 years of financial experience in EVMS or similar cost and schedule management systems At least 2 years of experience managing a Program effort or Major Subcontract (in either a supply chain, SMT, or program/project management role) These Qualifications Would be Nice to Have Proven ability to provide strategic direction regarding Program Management or Supply Chain products, processes, applications, and technology. Minimum of 3 years in a formal management position managing cross functional teams, leading projects, budgets and schedules The qualified candidate must be customer-focused with proven leadership skills and excellent communication skills. Candidate must be entrepreneurial, self-starter and can challenge the status quo. Minimum 10 years' experience supporting U.S. Government contracts and customers and/or large supplier management portfolio experience in other industries; OR Master's Degree and 8 years' experience supporting U.S. Government contracts and customers and/or large supplier management portfolio experience in other industries #sentinelleadership Primary Level Salary Range: $166,700.00 - $250,100.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit *********************************** U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
    $70k-94k yearly est. Auto-Apply 5d ago
  • Customer Engagment Manager

    Rocketlane

    Team manager job in Lehi, UT

    Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects-reducing chaos and boosting customer satisfaction across industries. We're a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners. What will you do Own and manage customer relationships from the point of sale through successful implementation. Ensure the right team (Implementation Manager (IM), POC for migrations, etc.) is available for an implementation based on scope/region. Lead internal handover meetings from sales and flag risks, if any. Lead pre-kick off, kick off calls and weekly cadences with the customer in collaboration with IM. Drive alignment on scope/requirements and business goals/objectives. Prepare and present a project plan based on inputs from all stakeholders. Review solution / account set up and ensure it meets customer's business objectives. Ensure best practices are shared with customers. Hold customers accountable for their deliverables. Proactively identify and communicate risks along with mitigation plans. Organize SteerCo meetings. Be the first point of escalation for the customer. Ensure delivery of signed off scope within agreed timelines. Drive adoption and change management processes. Collaborate with cross functional teams (support, partners, CS, product, engineering, etc) as required. Drive compliance to Implementation methodology/ process for projects executed. Track, report and analyse metrics. Share trends and learnings internally to drive process improvements and efficiencies. You should apply Strong Project, risk and stakeholder management skills. Excellent written and verbal communication skills. Strong collaboration skills. Ability to listen and empathise with customers. Strong organisational and analytical skills along with attention to detail. 10+ years experience in customer-facing roles. Why join us? At Rocketlane, we're all about building a great product and a great place to work. Here's why you'll actually look forward to Mondays: Impact and ownership: You won't just be another cog in the machine; here, you're more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best: We're a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins: Whether we're hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow: We're all about learning-and we're not just talking about the latest SaaS trends. You'll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it). Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That's why we offer flexibility around hours-so you can bring your best energy, whether you're an early bird or a night owl. Pajamas optional (at least outside the office). Best-in-Class Benefits: Comprehensive medical, dental, and vision coverage for full-time employees and their dependents. Industry-first HSA benefits. Flexible Time Off Generous 401(k) match to support your financial future.
    $65k-103k yearly est. 60d+ ago
  • Bilingual Dental Office Manager (with Open Dental experience) (Rose Park SLC)

    Professional Dental & Orthodontics

    Team manager job in Salt Lake City, UT

    Professional Dental is now hiring an experienced office manager with +3 years of experience for our Rose Park (SLC) office. The Dental Office Manager is responsible for managing the day-to-day operations of the dental office, including supervising staff, managing patient flow, handling financial and administrative tasks, and ensuring that the office runs smoothly and efficiently. We at Professional Dental are looking for patient-focused office managers that have the desire and willingness to provide the best possible care to every patient. Being adaptable and a team player will be essential to your work at Professional Dental. Responsibilities: Supervise and coordinate the activities of the dental office staff, including receptionists, dental assistants, and hygienists Manage patient flow and schedule appointments, ensuring that the office runs efficiently and that patients are seen in a timely manner Handle financial and administrative tasks, such as managing insurance claims and billing, preparing financial reports, and maintaining patient records Purchase supplies and equipment as needed, and maintain inventory levels Oversee the maintenance and cleanliness of the office Communicate with patients and staff, and resolve any issues or concerns that may arise Implement policies and procedures to ensure compliance with dental regulations and standards Stay up-to-date on the latest developments in dentistry and office management best practices Job Requirements: Bilingual (English and Spanish) High school diploma or equivalent +3 years experience working in a dental office, with knowledge of dental terminology and procedures Experience working with Open Dental Excellent organizational and communication skills Ability to manage and supervise staff effectively Proficiency with computer programs (Office and Open Dental) Attention to detail Well-organized and reliable What We'll Offer You: Unparalleled support to grow your career A culture that celebrates success and diversity
    $40k-55k yearly est. Auto-Apply 60d+ ago
  • Customer Engagement Manager

    Dodge Construction Network

    Team manager job in Salt Lake City, UT

    Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23
    $50k-60k yearly 10d ago
  • Seasonal Call Center Supervisor

    Education Works 3.8company rating

    Team manager job in Salt Lake City, UT

    Seasonal | Expected through April 30, 2026 Are you a people-first leader who enjoys coaching, problem-solving, and helping others succeed? As an Intuit Product Expert Supervisor, you'll lead and develop a high-performing team of student customer service agents while partnering closely with Intuit to deliver exceptional customer experiences. This is a hands-on leadership role where you'll make a real impact-supporting agent growth, resolving complex customer concerns, and fostering an inclusive, motivating team culture.Roles and Responsibilities Lead & Coach: Lead and support a team of 20-25 student call center agents Conduct regular 1:1 coaching sessions focused on performance, development, and engagement Provide real-time guidance and feedback to help agents meet quality, productivity, and attendance goals Identify skill gaps and partner with training and leadership teams to strengthen performance Operational Excellence: Monitor schedule adherence, attendance, and timecards; make corrections and approve payroll as needed Partner with Workforce Management and Operations to ensure proper staffing and coverage Ensure required training and continuous learning modules are completed on time Uphold Intuit and EAW policies, standards, and compliance expectations Customer & Client Support: Handle escalated customer concerns with professionalism and care Serve as a key liaison between agents, leadership, and clients to ensure alignment Participate in weekly and monthly business reviews, sharing insights on team performance and trends Escalate systemic issues and recommend process improvements when appropriate Culture & Engagement: Foster an inclusive, supportive team environment that balances accountability with recognition Model professionalism, integrity, and a growth mindset Support agent success through motivation, recognition, and clear expectations What We're Looking For Required Qualifications: Associate or Bachelor's degree 3+ years of experience in a call center or customer service environment Experience coaching, leading, or supervising others Proven ability to handle customer escalations effectively Strong communication, organization, and time-management skills Comfort working in a fast-paced, metrics-driven environment Proficiency with Microsoft Office and basic reporting tools High level of professionalism and discretion with confidential information Preferred Traits: A passion for coaching and developing others Strong problem-solving and analytical skills Ability to multitask and adapt in a dynamic environment Openness to feedback and continuous improvement Why Join Us? Develop your leadership skills in a real-world supervisory role Gain experience working with a well-known client (Intuit) Make a meaningful impact on student employee success Be part of a supportive, collaborative team culture Build experience that strengthens your future career opportunities About UsEducation at Work provides programs and services to students, employers, education and government partners to facilitate a workforce system that provides opportunity to students, well-prepared early career workers for employers, and is a critical component of creating a workforce system that meets the economic and social requirements to support thriving and prosperous communities. Our mission is to provide students with work-based learning programs that enable students to secure jobs that enable economic mobility. AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment. THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.
    $29k-36k yearly est. Auto-Apply 56d ago
  • Customer Experience Supervisor

    Serenity Mental Health Centers 3.7company rating

    Team manager job in Lehi, UT

    Lead With Purpose. Grow With Impact. Step Into Healthcare Leadership at Serenity. If you've ever wanted a career that truly makes a difference - one where your leadership directly impacts people's lives - Serenity Healthcare is where your next chapter starts. We're transforming what mental wellness feels like, and we're looking for leaders who want to be part of something meaningful. No Healthcare Experience? Perfect. We don't hire for medical expertise - we hire for heart, drive, and leadership. If you know how to motivate a team, hit goals, elevate others, and keep operations smooth and steady, you already have what it takes. We'll teach you everything else. Customer Experience Supervisor | Lehi, UT As a Call Center Supervisor, you'll lead the team that is often the first voice of hope for our patients. Your leadership sets the tone - calm, compassionate, organized, and confident. You'll coach your team, support them through challenges, and ensure every caller feels heard, respected, and cared for. What You'll Do Lead a high-performing team delivering concierge-level patient support Coach with intention - accountability, honest feedback, personal growth Handle escalations with empathy and solutions-first thinking Use performance metrics to elevate team results and drive outcomes Maintain world-class service standards that make a real difference for patients What You Bring 1+ year experience supervising customer service teams Experience in a call center environment is a strong plus Passion for helping people - patients and teammates A track record of hitting goals and improving performance Clear, confident communication and strong decision-making Ability to stay cool under pressure and adapt quickly when needed A results-driven mindset with a focus on continuous improvement Why You'll Love Working Here A culture built on excellence, growth, and genuine impact Competitive pay based on experience Serious career growth in a rapidly expanding organization Premium benefits: We cover 90% of medical, dental & vision 401(k) because your future matters 10 PTO days + 10 paid holidays (15 PTO days after your first year!) Referral bonuses for bringing more talented people into our mission Who We Are Serenity Healthcare empowers patients using innovative, FDA-cleared technology and evidence-based treatments that help people reclaim their lives - especially when other options haven't worked. Our mission is hope, healing, and real results. Serenity Healthcare is an equal opportunity employer. Employment is contingent upon successfully completing a criminal background check and drug screen.
    $23k-38k yearly est. Auto-Apply 60d+ ago
  • Office Manager

    Midvale 3.4company rating

    Team manager job in Midvale, UT

    Benefits: Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Looking for a self-motivated and dedicated individual to be an office manager for Glass Doctor Auto of Midvale. Experience preferred but not required. SALARY $40,000 - $50,000 a year with bonuses and commissions STATEMENT OF DUTIES Primary Function Is responsible for maintaining the safe, neat, clean, efficient, and professional operation of the office. Specific Duties Building company culture with Glass Doctor core values Working directly with customers Coordinating between installers and customers Scheduling customers for service Resolving concerns and issues Maintaining office organization and cleanliness Training new and existing staff Following procedures and establishing new policies Qualifications Must be self-motivated, energetic and results oriented with a high level of work intensity and a bias for action. Must be able to lead by example. High school graduate. Computer literate and working knowledge of word processing, business software and spreadsheet applications. Personality suitable to communication effectively with customers and fellow employees. Ability to provide technical and training guidance to less experienced employees. Ability to give directions in assisting employees in a non-threatening and nonconfrontational manner. High degree of self-confidence. Driven to provide the highest level of customer service and satisfaction. Ability to listen and follow directions to perform job duties without being argumentative or disruptive. Ability to think in a logical and progressive manner. Ability to effectively manage a variety of situations on a day-to-day basis. Ability to write effective business correspondence. Good communication and interpersonal skills which are particularly well suited to working with a variety of situations and employees. Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Accustomed to working in fast moving environments requiring timely attention to details as well as unpredictable and changing conditions. Proven track record as a team member and effective communicator. Professional appearance and personality. Good organizational and time management skills to insure scheduled deadlines are met. Compensation: $40,000.00 - $50,000.00 per year Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own. Notice Synergistic International LLC is the franchisor of the Glass Doctor franchised system. Each Glass Doctor franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website. *Acknowledgement I acknowledge that each independent Glass Doctor franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
    $40k-50k yearly Auto-Apply 60d+ ago
  • Member Experience Manager

    EŌS Fitness 3.9company rating

    Team manager job in Roy, UT

    EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Core Purpose: To create loyal, lifelong fans and exercise practitioners. We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym. Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives. Core Purpose: To create loyal, lifelong fans and exercise practitioners. Responsibilities: Takes Initiative in identifying ways to enhance the member experience. Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns. Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates. Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members. Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction. Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes. Ensure members feel heard and valued, maintaining an open line of communication. Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service. Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience. Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making. Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners. Qualifications: Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry. Excellent communication (written and verbal), problem-solving, and interpersonal skills. Ability to multitask and thrive in a fast-paced, customer-facing environment. Strong organizational skills and attention to detail. Proficiency with fitness management software, social media platforms, and Microsoft Office Suite. Knowledge of fitness industry operations, including membership management and billing processes. Requirements: Must successfully pass background check. Must Obtain a CPR certification within 30 days of employment. * Must attend EōS Ethos and Customer Service Training within 30 days of employment. * Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system Ability to bend routinely and repetitively to lift more than 40 lbs. Hourly Pay Range $15 - $17 USD Benefits and Perks: A highly energetic and collaborative team. A management team that cares about your professional development. Free membership for you and plus one family member. Discounted Personal Training, and merchandise - including supplements. Employee referral program. Daily Pay offered - access your funds before payday. Competitive pay plus vacation, holiday, and sick pay.* Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!* 401(k) + Company matching!* Personal education growth options with Sophia Learning. * Based on eligibility of tenure and full-time vs. part-time employment. EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. To view more information on our CCPA policy, click HERE. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here . We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at ********************************* or by calling ************. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.
    $15-17 hourly Auto-Apply 12d ago
  • Office Manager

    Firstservice Corporation 3.9company rating

    Team manager job in Salt Lake City, UT

    Benefits: * Competitive salary * Paid time off * Training & development Floor Coverings International is the #1 mobile flooring company in North America. With over 225 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star rating. As an Office Manager at Floor Coverings International, you are key to the growth and expansion of the local franchise. Your success will allow for more proposals to be written, lead the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials. Office Manager Perks and Benefits: * No experience is required, but 1-3 years of experience is preferred. * Paid training. * Full-time * Annual company convention (determined by the owner and local structure goals) * Use of the Mobile Showroom for work appointments when available (insurance and gas covered by the company). Office Manager Responsibilities: Customer Management * Develop trust with customers by living our Core Values all day and every day. * Creating raving fans by providing extra-mile service * As soon as possible, convert leads to appointments by scheduling appointments for the sales team. * Follow up on open proposals as needed. * Keep the showroom and office organized and presentable. * Assist in the development, management & delivery of local marketing tactics. * Resolve customer conflicts. Marketing * Ensure customers feel cared for by taking pride in what you do-providing extra-mile service by going above and beyond expectations. * Strengthen emotional connections with customers and the community by engaging in the community and making it fun! * Support and participate in home shows. * Support and implement local marketing efforts as needed. Operations (Production) * Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders. * Order all products needed for jobs accurately and follow up on delivery. * Schedule the job to meet the schedule of customer and installers. * Communicate with installers and customers on start dates and times. * Update the customer with ongoing details of installation and job progress. * Discuss and obtain written permission for any changes in contracted work. * Confirm scope of work and compensation with installers prior to start of job. * Update Salesforce/production board daily with status of job and upcoming schedule. Financials * As a job is landed and produced, complete the job costing form with the pertinent details. * Accurately update QuickBooks daily for all income and expenses. * Track, prepare, and manage timely payment of business-related expenses. Continuous Improvement * Attend weekly meetings with the owner at scheduled times. * Submit the GS&R Prep form weekly via email. * Work weekly and monthly to meet goals. * Be available to attend training seminars at the owner's discretion. * Make decisions and act in accordance with Floor Coverings International's core values and mission. Office Manager Qualifications: * Excellent customer service skills * Strong communication skills, particularly over the phone. * Organized, detail-oriented, and able to multi-task. * Experienced in bookkeeping using QuickBooks is a plus. * Able to work independently without supervision. Apply today!
    $39k-56k yearly est. 60d+ ago
  • Manager, Payment Support

    Repay Holdings Corporation

    Team manager job in Sandy, UT

    ABOUT REPAY REPAY ("Realtime Electronic Payments" / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments. ABOUT THE ROLE We are looking for a Manager, Payment Support to join our growing team. REPAY is looking for someone to lead a team of payment specialists responsible for enrolling vendors, processing and researching payments, among a variety of other tasks. This role will work onsite in our Utah office. We work hard, but we have lots of fun doing it. If a cool, collaborative, and challenging work environment sounds appealing, you'll fit right in. RESPONSIBILITIES * Timecard Approval: Review and approve employee timecards to ensure accuracy and compliance with company policies. * PTO Management: Coordinate and balance Paid Time Off requests to maintain appropriate staffing levels. * Work Distribution: Assign and manage daily workloads to ensure efficient operations and timely task completion. * Performance Observation: Monitor employee performance to ensure adherence to quality standards and operational expectations. * Coaching & Development: Provide ongoing coaching, feedback, and support to drive performance improvement and professional growth. * Interviewing & Hiring: Conduct applicant interviews and assess candidates to identify and select top talent. * KPI Reporting: Prepare and review monthly Key Performance Indicator (KPI) reports to evaluate team and individual performance. * Product & Role Knowledge: Maintain in-depth knowledge of the Payment Specialist role to effectively support and guide the team. SKILLS & EXPERIENCE NEEDED * Minimum of 3-5 years of prior experience in a managerial or team lead role. * Proven experience managing teams and/or projects in a professional setting. * Demonstrated ability to establish processes, improve efficiencies, and drive operational excellence. * Strong leadership skills with the ability to inspire, guide, and motivate team members. * Excellent verbal and written communication skills, with the ability to communicate effectively with team members, stakeholders, and executive leadership. * Effective active listening skills, including the ability to provide constructive feedback and resolve conflicts professionally. * Strong organizational skills, including time management, task prioritization, and resource allocation. * Ability to build strong, empathetic, and trust-based relationships with team members. WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING GROWTH & PEOPLE-CENTERED LEADERSHIP As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY's leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. FUN WORK ENVIRONMENT & GREAT TEAMS We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities - we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work. INNOVATION & EDUCATION We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events. PUTTING OUR PEOPLE FIRST We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees' futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year. REPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity. REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible. We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.
    $55k-92k yearly est. Auto-Apply 4d ago
  • Dental Office Manager

    Platinum Dental Services

    Team manager job in Ogden, UT

    Full-time Description Platinum Dental Office Leader - About Us: Platinum Dental Services is a leading dental service organization dedicated to providing exceptional patient care and maintaining a positive, supportive work environment. Are you a highly motivated and driven professional? Platinum Dental Services is seeking Office Leaders to join our rapidly expanding company. We are team-oriented, fast-paced, and goal-driven, offering outstanding career development and advancement opportunities. As an Office Leader, you will take on a true leadership role by leading the team, driving the success of your office and the overall business. Your leadership and salesmanship will ensure the practice achieves its goals while upholding high standards of clinical excellence and patient service. Why Platinum Dental Services? Competitive compensation: Earn $48-56k per year with excellent prospects for career development and advancement in a high growth company. Monthly bonuses: Competitive bonus structure based on measurable metrics. Comprehensive benefits: Full medical, vision, dental coverage, and 401K matching. Paid time off: One week of paid time off each year and paid holidays. Professional growth: Abundant opportunities for learning and advancing your career. Great office culture: We foster a collaborative and dynamic environment where teamwork and mutual respect are at the forefront. Job Summary: The Office Leader is responsible for overseeing all administrative and operational aspects of the dental practice. This role requires strong leadership, sales ability, organizational, and financial management skills. He/She will play a critical role in ensuring the office runs efficiently, optimizing patient experience, and achieving practice goals. Key Responsibilities: Customer Service & Sales: Help patients understand the value of good oral health and recommended dental services Ensure the Office and Team is providing a positive experience and safe environment to all guests and patients in the office Address any patient concerns or complaints and implement strategies to enhance patient satisfaction and retention Monitor patient feedback and implement necessary improvements. Financial Management: Manage the practice's P&L, ensuring financial targets are met or exceeded. Develop and monitor the office budget, track expenses, and analyze financial reports. Oversee patient AR, collections and ensure accurate billing procedures. Implement and maintain financial controls and procedures to safeguard practice assets. Conduct regular financial reviews with the dentist(s) and management team. Operational Management: Ensure efficient daily operations, including patient scheduling, check-in/check-out, and phone management. Implement and maintain office policies and procedures. Manage inventory and order supplies, ensuring cost-effectiveness and efficiency. Maintain accurate patient records and ensure compliance with HIPAA regulations. Coordinate with dental staff to optimize workflow and patient flow. Team Leadership & Supervision: Supervise and support office staff, including hiring, training, and performance management. Foster a positive and collaborative work environment. Conduct regular staff meetings and provide ongoing coaching and development. Handle employee relations issues and resolve conflicts as needed. Business Development: Identify opportunities to grow the practice and increase revenue. Develop and implement marketing and outreach strategies. Analyze market trends and competitor activities to inform business decisions. To Apply: Please Apply Directly or Please submit your resume and to: UT Based Roles: ********************************** CO, NV, AZ Based Roles: ******************************** This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. The employer reserves the right to modify, add, or remove duties and to assign other duties as necessary. Requirements Qualifications: Proven experience in both sales and management Strong understanding of financial management principles and practices, including P&L ownership. Excellent leadership, communication, and interpersonal skills. Proficiency in dental practice management software. Knowledge of dental terminology, procedures, and insurance processing. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving and decision-making skills.
    $48k-56k yearly Easy Apply 3d ago
  • Manager, Payment Support

    Repay 4.3company rating

    Team manager job in Salt Lake City, UT

    REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments. ABOUT THE ROLE We are looking for a Manager, Payment Support to join our growing team. REPAY is looking for someone to lead a team of payment specialists responsible for enrolling vendors, processing and researching payments, among a variety of other tasks. This role will work onsite in our Utah office. We work hard, but we have lots of fun doing it. If a cool, collaborative, and challenging work environment sounds appealing, you'll fit right in. RESPONSIBILITIES Timecard Approval: Review and approve employee timecards to ensure accuracy and compliance with company policies. PTO Management: Coordinate and balance Paid Time Off requests to maintain appropriate staffing levels. Work Distribution: Assign and manage daily workloads to ensure efficient operations and timely task completion. Performance Observation: Monitor employee performance to ensure adherence to quality standards and operational expectations. Coaching & Development: Provide ongoing coaching, feedback, and support to drive performance improvement and professional growth. Interviewing & Hiring: Conduct applicant interviews and assess candidates to identify and select top talent. KPI Reporting: Prepare and review monthly Key Performance Indicator (KPI) reports to evaluate team and individual performance. Product & Role Knowledge: Maintain in-depth knowledge of the Payment Specialist role to effectively support and guide the team. SKILLS & EXPERIENCE NEEDED Minimum of 3-5 years of prior experience in a managerial or team lead role. Proven experience managing teams and/or projects in a professional setting. Demonstrated ability to establish processes, improve efficiencies, and drive operational excellence. Strong leadership skills with the ability to inspire, guide, and motivate team members. Excellent verbal and written communication skills, with the ability to communicate effectively with team members, stakeholders, and executive leadership. Effective active listening skills, including the ability to provide constructive feedback and resolve conflicts professionally. Strong organizational skills, including time management, task prioritization, and resource allocation. Ability to build strong, empathetic, and trust-based relationships with team members. WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING GROWTH & PEOPLE-CENTERED LEADERSHIP As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY's leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. FUN WORK ENVIRONMENT & GREAT TEAMS We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities - we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work. INNOVATION & EDUCATION We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events. PUTTING OUR PEOPLE FIRST We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees' futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year. REPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity. REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible. We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.
    $53k-90k yearly est. Auto-Apply 2d ago
  • Door to Door Team Lead/ Manager

    Shift-Actions, Perspective, Future

    Team manager job in Salt Lake City, UT

    Job Description This job is for experienced door to door managers, or team leaders. The job consists or hiring a direct downline is which you would be responsible to train and mentor reps. Also expected to join leadership calls and help maintain and create an exciting and hard working culture. Opportunity for growth into Partnerships and divisional roles as well. Responsibilities & Expectations Develop, refine and master sales skills in order to generate revenue Learn how to effectively use sales technologies such as CRM's Successfully engage with clients and provide necessary support for success Promote like-minded success through friendly competition and growth mindset training Be coachable Promote positivity and creative thinking in order to help your team's sales and customer service processes Demonstrate learned sales skills and abilities Qualifications & Skills Verbal communication Organization Scheduling Time management Professionalism Customer focus Earnings & Company Benefits Managers earnings will depend or recruiting and downline efforts. Avg range is ($50,000-200,000) Multiple extra bonuses, competitions, incentives/prizes and opportunities are available Opportunity for free housing/furniture set up for managers based on revenue Networking Potential Partnership routes and Divisional roles The opportunity to network with like-minded Individual's from all over the country! E04JI802mqqn4084dic
    $54k-98k yearly est. 29d ago
  • Call Center Senior Manager

    1-800 Contacts 4.6company rating

    Team manager job in Draper, UT

    Who we are SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We're owned by KKR - one of the world's largest and most successful private equity investment companies. We've built an excellent company and changed an industry by putting the customer first, always. The best is yet to come! Why you want this job You will be an integral part of a high-performing team that is directly responsible for ensuring our company's full compliance with the Fairness to Contact Lens Consumers Act (FCLCA) and the Contact Lens Rule (CLR). This position is an excellent opportunity to gain the experience necessary to develop into a senior leadership role at 1-800 Contacts. You will have a chance to improve the overall customer experience by making sure that orders are making it through the verification process quickly. This position will have a direct impact on the satisfaction of the agents in the channel as well as on eye care providers around the country. What you'll do Work with and develop managers to be better managers and coaches to our front-line associates Monitor and improve on the operational effectiveness of our outbound sales and verification departments. This includes overview of cross functional and cross departmental projects and processes, agent compensation and incentive programs, agent engagement initiatives, as well as monitoring and improving department KPI performance Work closely with the Senior Manager of Compliance and Retention to execute and operationalize initiatives for improving and maintaining a great environment for agents and managers Coach and manage for improved performance Read and comprehend legal documents Work well with others and build trusting relationships across various areas of any organization Provide a vision and get buy-in from individuals Communicate well to down lines, peer lines and uplines Demonstrate good administrative skills to follow through on commitments and deadlines What you'll need 5+ years experience in operational leadership Experience managing groups of 20+ individuals Previous experience managing managers or leaders Skills/experience that are a plus: Work with lawyers or legislators, Project or Process Management Why we will love you Experience in project or process management Perks Free eye exams for your entire family Deep discounts on lenses, glasses, and other services Amazing healthcare coverage 401(k) match Flexible PTO Tuition reimbursement program In-house restaurant with highly discounted meals (Steak dinner under $6) Free snacks, ice cream, and drinks every day Full onsite gym We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #LI-Hybrid
    $33k-41k yearly est. Auto-Apply 3d ago

Learn more about team manager jobs

How much does a team manager earn in Taylorsville, UT?

The average team manager in Taylorsville, UT earns between $31,000 and $125,000 annually. This compares to the national average team manager range of $44,000 to $152,000.

Average team manager salary in Taylorsville, UT

$62,000

What are the biggest employers of Team Managers in Taylorsville, UT?

The biggest employers of Team Managers in Taylorsville, UT are:
  1. Walmart
  2. Morgan Stanley
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