Pharmaceutical Sales Customer Engagement LTC Key Accounts - Philadelphia, PA
Team Manager Job In Philadelphia, PA
Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver and HCP expectations in an evolving healthcare environment. The new model is built around where patients get their care-locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care.
The "ecosystem approach" creates a unified focus among account management, medical, patient access and market access to engage local healthcare systems and identify opportunities to improve the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps.
In Otsuka's evolved customer engagement model, a Health Science Advisor (HSA) will engage HCPs through a variety of in-person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat. Otsuka's Clinical and Scientific Specialists (CSS) will provide deep clinical expertise on-demand and will engage healthcare providers to offer personalized education on disease state, thought leadership and real-world evidence.
These ecosystems are led by Ecosystem Leads and are grouped into regional areas. Regional Leads have significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will also shift to drive customer engagement quality, accountability, and cohesion between patients and healthcare providers. Ultimately, it is all about putting customers at the center of everything they do.
The Health Science Advisor will report directly to the respective Ecosystem Lead, coordinating with cross-functional colleagues in Medical (CSSs), Market Access (HSAMs), and Patient Support (PELs) under appropriate guardrails. This individual will serve as the main point of contact/connection to healthcare provider (HCP) customers and should have a wide breadth of expertise, (e.g. able to address complex on-label information based on approved content).
Conducts proactive outreach to HCPs on topics such as:
Product access: local market payor coverage and co-pay, prior authorization, formulary placement, and availability expectations
On-Label/Consistent-with-label Info: proactively share information that is on or consistent with the label, including confidently and skillfully handling complex on-label information consistent with approved materials
Established guidance on patient care: example system protocols, standard of care guidelines, discharge protocols, and published expert opinions (or share menu of options and direct accordingly)
Ability to appropriately connect providers in real time to on-demand CSSs as questions arise
Customer engagement: Personally engage customers through a variety of virtual or digital tools and can direct customers to other colleagues (e.g., CSS) on demand; closes the loop on customer requests, ensuring that they have been met and asking for feedback on quality of engagement
Thought leadership: Facilitate speaker programs; organize local provider groups for discussions on experiences and outcomes with local/regional leaders
Business planning: Elevate opportunities and feedback to ecosystem lead, including local market insights to inform setting of local strategy and business goals; compliantly collaborate with ecosystem team to adjust targeting and call point plans and action on insights collected from customer-facing roles
Minimum Qualifications
A minimum of 2 years pharmaceutical or medical device sales experience
Must reside within commutable distance of 50 miles of the primary city in the sales territory
Preferred Knowledge, Skills, and Abilities:
Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems)
4 or more years' experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment
Clinical nurse or Advanced Practice Nurse (APN) experience highly valued
The ability to work in an ambiguous environment undergoing transformation
Proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities
Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals
Ability to seek out relevant information, prioritize, and apply information to solve complex problems in the ecosystem
Ability to assimilate and communicate complex clinical and product information
Knowledge of and ability to successfully addressing operational issues in the delivery of healthcare products to patients, such as reimbursement and supply
#LI-Remote
Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
Disclaimer:
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer . All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic .
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability . You can request reasonable accommodations by contacting Accommodation Request .
Statement Regarding Job Recruiting Fraud Scams
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., a nd Otsuka Precision Health, Inc. (Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Assistant Office Manager
Team Manager Job In King of Prussia, PA
In-Office Assistant Manager, King of Prussia, PA (Onsite), $47,500 - DIRECT HIRE
Join a dynamic organization known for its commitment to operational excellence, teamwork, and professional growth.
In-Office Assistant Manager - Responsibilities
Supervise, mentor, and provide guidance to staff, ensuring tasks are completed accurately and on time.
Manage office supplies, equipment, and resources, overseeing inventory and reordering as needed.
Maintain accurate records, documentation, and compliance with company policies.
Perform data entry, file management, and maintain both physical and digital filing systems.
Support recruitment, onboarding, and training of new staff members as needed.
In-Office Assistant Manager - Requirements
Proven experience in an administrative or management role, with at least 1-2 years in an office setting.
Strong leadership and team management skills, with the ability to motivate and guide staff.
Schedule:
100% onsite position in the King of Prussia office.
Regular working hours with possible flexibility.
Occasional overtime may be required based on workload and office needs.
Perks:
Work in a collaborative and fast-paced environment with opportunities for professional growth and skill development.
Competitive salary and potential for career advancement.
Interview Process:
First round: Virtual interview with the Office Manager.
Second round: Onsite interview with the Office Manager and additional team members.
Office Manager
Team Manager Job In Upper Darby, PA
Our client is currently seeking an Office Manager in Upper Darby, PA! If interested and qualified, please apply immediately!
Responsibilities:
Oversee the daily operations of a medical office, ensuring efficient and effective workflow
Manage and supervise office staff, including hiring, training, and performance evaluations
Develop and implement office policies and procedures to maintain compliance with HIPAA regulations
Monitor and manage the office budget, including financial planning and expense control
Coordinate with healthcare providers to schedule patient appointments and manage patient flow
Maintain accurate and up-to-date patient records using electronic medical record systems such as NextGen and Healthfusion
Handle patient inquiries, complaints, and concerns in a professional and timely manner
Collaborate with insurance companies to verify coverage and process claims
Ensure the office is stocked with necessary supplies and equipment for smooth operations
Stay informed about industry trends and advancements in medical practice management
Qualifications & Requirements:
Education and/or Certification Requirement: Bachelor's degree in healthcare administration or related field preferred; must be a licensed RN or LPN
Experience Requirement: Proven experience in healthcare, preferably in an ambulatory or outpatient setting (5 years)
Management Requirement: Strong leadership skills with the ability to effectively manage a team
Process Oversight Requirement: In-depth knowledge of medical administrative support functions and procedures
Specific Skills Requirement: Proficient in practice management software such as NextGen or Healthfusion; excellent organizational and multitasking abilities; exceptional communication and interpersonal skills
Additional Requirements: Knowledge of budgeting principles and financial management in a medical setting
Office Manager
Team Manager Job In Doylestown, PA
Welcome to Port A Bowl Restrooms!
We are growing rapidly and are looking for an Office Manager for our Plumsteadville, PA location to add to our team and we are excited to talk to YOU!
located in Plumsteadville, PA.
Salary: $63.000
Job Summary:
The Office Manager will assist the General/City Manager in providing leadership to the team through overseeing daily operations in all areas of finance, customer service, human resources, and general administrative functions and activities of the office. In locations without an Operations Manager, manages routing and operations planning.
Supervisory Responsibilities:
Oversees the daily work activities of the office through scheduling and supervision of customer service representatives, receptionist, and financial service clerks in daily tasks and operations.
Conducts performance evaluations that are timely and constructive.
May handle or assist with discipline and termination of employees in accordance with company policy.
Duties/ Responsibilities:
Assists General Manager in efforts to reach profit, performance, and customer service goals.
Oversees customer service/sales, to ensure excellence; contacts or assists customers and prospective customers.
Reviews and manages staffing procedures, ensuring that team assignments and responsibilities are reasonable.
Supports hiring activities, benefits enrollment, and general HR for business unit.
Coordinates communication with unit team.
Oversees and/or completes the preparation of all financial and administrative reports for approval by General / City Manager.
Coordinates and supports team meetings.
Supports operations activities when manager is absent.
Provides support when needed to assist team with assigned duties such as billing / accounts receivable, answering phones, sorting, and distributing mail, and preparing documents.
Maintains inventory of office supplies; orders new supplies as needed. Performs or facilitates maintenance of office equipment including cleaning, maintenance, and repairs.
Maintains office files; implements an efficient system for other team members to access files and records.
Performs other related duties as assigned.
Required Skills/ Abilities:
Excellent verbal and written communication skills.
Extensive knowledge of office management procedures.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Excellent math and accounting skills.
Understanding of general regulatory matters and procedures for proper operation.
Education and Experience:
Five years of administrative related experience, with 3 yrs. of people management.
Demonstrated administrative and/or financial management experience.
High school diploma or equivalent required; Associate degree in business / office administration or related field preferred.
Demonstrated training and/or mentoring experience.
Proficient with Microsoft Office Suite, QuickBooks, Route logistics or similar software programs.
Ability to remain professional and composed under pressure.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to communicate in person, phone, email/written.
Must be able to lift up to 25 pounds at times.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship. If you require an accommodation under the Americans with Disabilities Act, Section 503 of the Rehabilitation Act or similar law in order to apply for employment, please contact our Talent Acquisition Team at *********************************. Job applicants may request to review the company's Affirmative Action plans by contacting the Talent Acquisition Team.
Operations Manager
Team Manager Job In Philadelphia, PA
Role: Operations and Finance Manager
Salary: $60-80k DOE
Clutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow.
Our candidates work with us because they know we have the best opportunities available to them and will help them navigate their next career move.
We care, we're honest, and we hustle-that's what makes us Clutch.
Clutch is looking for an Operations and Finance Manager to bring expertise in financial management while overseeing key operational functions that keep our client's agency running smoothly.
This role is essential in ensuring the financial health and efficiency of the agency-optimizing resources, supporting the success of innovative client projects, and keeping our physical space running at its best. You'll play a key role in helping us scale while working alongside a team that values creativity, collaboration, and strategic growth.
If you're looking for a role where financial expertise meets hands-on problem-solving in a dynamic creative environment, we'd love to meet you!
Key Responsibilities:
Finance & Budgeting:
Invoicing & Accounts Receivable: Manage client invoicing and ensure timely collections to maintain cash flow.
Payroll Management: Ensure employee information is up to date and payroll is running smoothly across payroll platform.
Client Expense Account Reporting: Provide monthly budget updates to clients detailing balance and expenses.
Agency Finance Management: Handle day-to-day financial operations, including bookkeeping in QuickBooks, financial reporting, and working closely with the CEO and accountants for tax filings.
Budget Forecasting: Collaborate with leadership to create accurate financial forecasts to aid in planning and provide insight for decision-making.
Advisory Role: Provide financial insight to senior managers, ensuring profitability as the team drafts new and established client proposals.
Operations & Office Management:
Building & Vendor Management: Serve as the main point of contact for building maintenance, repairs, and vendor coordination (e.g., internet, utilities, cleaning services).
Space Oversight: Ensure the workspace is well-maintained, stocked, and functioning efficiently for the team.
Administrative Duties: Manage bill payments, reconcile accounts, and support operational tasks to ensure the agency runs seamlessly.
Process Improvements: Identify and implement operational efficiencies that improve workflow and reduce costs.
Qualifications:
Proven experience in financial management and operations, preferably in an agency or creative environment.
Strong proficiency in financial software and tools (including QuickBooks, Excel, etc).
Experience handling vendor relationships, contracts, and building operations is a plus.
Excellent organizational skills and the ability to manage multiple tasks and deadlines.
Analytical mindset with attention to detail and a problem-solving approach.
Exceptional communication skills, with the ability to present financial data clearly to non-financial stakeholders.
Please read: Contact from Clutch employees will always come from the ********************* ONLY and we will always provide a phone number where you can contact us. Clutch will NEVER present a job offer without a verbal or video interview and we will never ask you to transfer or pay money to get hired. If you are skeptical about any email or job offer, please reach out to us directly.
Operations Manager
Team Manager Job In Philadelphia, PA
Key Responsibilities: 1. Leadership and Cross-Functional Coordination o Oversee daily operations at the primary facility and satellite locations, ensuring alignment with company objectives and regulatory standards. o Foster collaboration between departments to optimize production, logistics, and facility management.
o Serve as the primary liaison between plant operations, satellite facilities, and corporate leadership.
o Coordinate with the Facility Manager, Inventory & Logistics Manager, and other key stakeholders to streamline operations across all locations.
2. Facility and Operations Management
o Provide oversight and strategic direction for facility maintenance, upgrades, and repairs across all locations.
o Ensure all facilities meet safety and compliance standards, working with appropriate personnel to maintain regulatory adherence (DOT, DEP, ATF, OSHA).
o Develop and implement long-term facility management plans, including resource allocation, budget management, and process improvements.
3. Production and Process Optimization
o Oversee production operations across multiple sites, ensuring that goals are met efficiently and cost-effectively.
o Implement and monitor key performance indicators (KPIs) to assess and improve production efficiency and quality.
o Collaborate with department managers to optimize workflows, reduce inefficiencies, and ensure timely delivery of products.
o Drive continuous improvement initiatives to enhance production processes, reduce costs, and improve production and operational quality.
o Determine and maintain appropriate levels of staffing at all facilities.
4. Security, Safety, and Compliance
o Enforce security protocols across all facilities, ensuring the safety of personnel and protection of company assets.
o Lead efforts in maintaining a safe work environment, developing training programs, and ensuring compliance with safety regulations.
o Oversee the development and maintenance of facility training materials, working closely with the National Training Manager.
5. Quality Assurance and Regulatory Compliance
o Ensure all facilities adhere to company quality standards, regulatory requirements, and industry best practices.
o Oversee the implementation of quality control measures and continuous improvement processes across all operations.
o Conduct regular audits and inspections to ensure compliance with local, state, and federal regulations.
6. Materials, Inventory, and Logistics Management
o Oversee the procurement, management, and distribution of materials, tools, and equipment across all facilities.
o Ensure efficient inventory management practices.
o Coordinate logistics and shipping operations, ensuring timely and accurate deliveries in compliance with company policies and regulatory requirements.
7. Team Leadership and Development
o Provide leadership and guidance to plant and satellite facility managers, ensuring they are equipped to meet operational goals.
o Facilitate training programs to enhance the skills and capabilities of the operations team.
o Foster a culture of accountability, collaboration, and continuous improvement among all team members.
Qualifications:
* Experience: Minimum of 5-7 years of experience in operations management, preferably in logistics, transportation, manufacturing, or live events production environments.
* Education: Bachelor's degree in Operations Management, Business Administration, or related field.
Operations Manager
Team Manager Job In West Chester, PA
CiresiMorek is an AWARD-WINNING SEARCH FIRM who strategically partners with our clients to recruit exceptional talent globally. Our customers include Fortune 500, the world's top PE Firms and the largest privately held companies. Our proven process and capabilities allow us to create industry leading guarantees which deliver a 98% return rate.
We are currently assisting our customer with an Operations Manager search near West Chester, PA. Reporting to the Plant Manager, this position will be responsible for achieving a safety-focused work environment while ensuring production and quality goals are met. The successful candidate will possess the ability to lead by example on the floor and proactively drive continuous improvement within a small manufacturing facility.
Responsibilities:
Develop and execute plans to improve existing operations to ensure customer satisfaction and on-time deliveries
Work closely with customers and the quality and production teams to resolve issues
Plan and oversee capital improvement projects inclusive of ROI
Implement a culture of continuous improvement and employee engagement to improve all areas of plant operations
Continually challenge departments to decrease downtimes, reduce scrap, and improve overall production quality
Regularly assess product specifications and costs, including labor and overhead
Requirements:
Bachelor's degree or comparable experience considered
Lean experience
Additional Information:
All information will be kept strictly confidential
Applications will not be considered without a Resume/Curriculum Vitae which includes contact information
Learn more about CiresiMorek through the following link: CiresiMorek: The Brand
Operations Manager, Surgery
Team Manager Job In Philadelphia, PA
The Operations Manager provides administrative and strategic support of all assigned providers (surgeons, physician assistants, and nurse practitioners) in the Department of Surgery. The Operations Manager serves in a leadership role collaboratively and independently for Department of Surgery programmatic planning and operations for Fox Chase Cancer Center. The Operations Manager serves as a key conduit for operational improvements, both focused on Departmental growth, customer service and revenue cycle compliance.
Education
Bachelors Degree: Healthcare related field (Required)
Masters Degree: Health Care Administration or Business Administration (Preferred)
Experience
2 Years experience in healthcare / hospital setting (Required)
Previous experience in hospital operations or service line administration (Preferred)
Team Manager - Camden - Fostering & Permanence Team - £43 per hour
Team Manager Job In Camden, NJ
Job Title: Team Manager - Fostering & Permanence Team Rate: £43 per hour Liquid Personnel is currently recruiting experienced and Qualified Social Workers to join an Fostering & Permanence Team based in Camden. What will your responsibilities be?
In this role, you will have a proven track record of successful management and leadership of a fostering team, along with other relevant management experience. You will take on the responsibility of ensuring the team is appropriately resourced, managed, and supported. Your ability to provide leadership, line management, and robust performance management to individuals and the team will be crucial. You will successfully coach, develop, and motivate staff to continually drive improved performance and enhance service delivery. You will hold, manage, and be responsible for delegated budgets, approving and authorizing expenditure relative to the need/service requirements, and ensuring packages of care are reviewed regularly. Working closely with the Fostering Team, you will also be responsible for completing Child Permanency Reports.
Benefits of the role:
Flexible/Hybrid working opportunities
Manageable caseload
Excellent rate of pay
Condensed working and part time roles can be discussed
Qualifications and Experiences:
To work in this role you must have Social Work England registration, be eligible to work in the UK, hold a qualification in Social Work at degree level, and have post-qualified experience.
How to apply?
If this is a job for you, feel free to click apply below or if you want to learn more about it, please contact 0345 241 9590.
Why Liquid Personnel?
New ‘Faster Pay' service getting you paid more quickly
Twice weekly payroll
Free DBS and compliance service
Access to exclusive roles that aren't available from other agencies
Free access to Liquid's exclusive social work training and CPD portal
Your own dedicated consultant with extensive social work knowledge
Access to a wide selection of social work positions across the UK
“Refer a Friend” bonus - get £250 for each social worker you refer who we successfully place*
“Find your own job” bonus - get £250 for bringing your own position to us *
Liquid Personnel is an equal opportunities employer. Liquid Personnel Ltd is acting as an Employment Business in relation to this vacancy. * Terms and conditions apply to our bonus schemes.
Reasonable Adjustments:
If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity by contacting our team. With this information, we will provide appropriate support to you throughout the process and into your work placement.
We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard List.
BH - 180390
GH - 19907
Client Team Manager
Team Manager Job In Trooper, PA
As a Client Team Manager, your responsibility is to take ownership of client relationship(s), ensure the CTC's on your pod are providing consistent and accurate updates, ensure we are utilizing our vendor network and meeting client SLAs, etc. Manage up to $5M in revenue.
Daily Responsibilities:
Manage all clients that you are responsible for
Be a point of reference for the team, provide guidance on any escalations, and assist in training/development of new or existing CTCs.
Delegate work for any CTCs that are out for the day
Review each CTC's dash of all open jobs on a weekly basis
Take ownership and run scheduled client conference calls
Ensure that you are meeting set company goals such as GM, Volume, etc.
Review accounting exceptions and ensure they are brought to resolution.
If there are any issues or concerns that require escalations to leadership, bring them to their attention and when possible, come prepared with a solution.
Use team views to assist in organizing your day and managing your clients and CTC's.
Managing Clients:
Monitor emails for communication from the client, and respond if you can retrieve the answer from the work order. If you cannot, then you will need to email the respective.
PC and acknowledge the client's email. Can use verbiage like “We are looking into it, circling back with our vendor, will advise shortly, etc."
Manage new opportunities received, email acknowledgment to client when applicable, vetting work order to confirm information is correct, reassign to the CTC on the team and provide additional details that the coordinator may need to effectively dispatch/follow-up.
Review quotes from CTCs to vet for errors or discrepancies, when issues are found, review with the CTC.
Submit quotes to client within your parameters (Up to $10k)
Ensure emergency and urgent tickets are handled correctly and timely.
Where applicable, review client aging report and flag outdated tickets for PCs to review in time for conference calls and/or reports sent to the client directly.
Admission Office Manager
Team Manager Job In Bryn Mawr, PA
Job Details Headquarters - Bryn Mawr, PADescription
The Admission Office Manager works as part of a team in a fast paced and customer service focused Admission Office. The Admission Office Manager is the initial point of contact for prospective Middle and Upper School families, and plays an essential role in welcoming new families to the school community. The Admission Office Manager maintains applicant files, updates records in the database and interfaces with other school constituencies such as student tour guides, current parents, and faculty / staff.
ESSENTIAL OFFICE FUNCTIONS
Communicating in a positive and timely manner with the families of prospective Middle and Upper School candidates on the phone, by email and in person, as applicable.
Scheduling parent and student visits and answering questions as required to guide families through the admission process.
Organizing host assignments and communicating with all relevant parties concerning applicant visitors to campus.
Processing incoming Middle and Upper School applications in the database and recording detailed data in the appropriate data systems.
Collating and dispensing admission records for decision committee meetings, scanning each file and sharing with appropriate parties.
Managing correspondence, including word-processing documents, assembling and collating packets of materials, mail merging letters and emails, mailing and distributing outgoing correspondence, as directed.
Assisting with preparation and logistical support for admission events such as Open Houses, Touring Tuesdays, and new parent events throughout the year.
Working with the Business Office to disseminate contracts for both new and returning families.
Organizing and Administering ISEE and SSAT Testing for Middle and Upper School applicants.
Organizing and Administering Placement Testing for incoming Middle and Upper Schoolers.
Monitoring general office supplies and order items as needed for LS, MS and US Admission functions.
Ensuring the timely processing of invoices - monitoring to make sure charges are accurate.
Reconciling the Office of Admission credit card on a monthly basis.
Preparation and delivery of enrollment data and other analytics as requested.
Assisting in the tuition assistance data collection process.
Attending occasional evening and/or weekend events and fairs to promote school enrollment.
Providing administrative support to the Director of Enrollment Management to include: handling incoming telephone calls and messages, and scheduling events/meetings as required.
Other duties as assigned by the Director of Enrollment Management.
Qualifications
QUALIFICATIONS
High School diploma or GED required. Associates or Bachelors degree preferred
Statistics/Business/ Communications/English
2-5 years of prior secretarial, administrative, customer service or sales experience required in a busy and competitive environment. Previous experience in admission or independent schools a plus
Excellent organizational, interpersonal and communication skills
Excellent written and verbal skills
Demonstrated ability to work as a member of a team and respond with flexibility to changing situations.
Proficiency using Microsoft Office - in particular; Excel, Word, Publisher; Google applications, (Calendar and Docs )- and database software. Knowledge of BlackBaud and Clarity a plus.
Comfort level with technology and data analytics.
PHYSICAL DEMANDS AND WORKPLACE ENVIRONMENT
Adequate mobility, dexterity, strength, and endurance to actively function in an office environment
Ability to lift and carry objects weighing up to 30 lbs.
Ability to sit for extended periods of time in front of a computer monitor
Ability to regularly perform the repetitive movement of fingers and hands for keyboarding
Ability to express or exchange ideas by means of the spoken and/ or written word
Daily exposure to moderate noise level and interruption.
The physical requirements and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS REQUIRED
Interpersonal skills - good written and verbal communication to represent the school in a positive and professional way
Telephone skills - ability to assimilate the needs of callers and answer their questions in a way that promotes applications to our school
Ability to multi-task and reprioritize quickly while dealing with queries and questions in a calm and professional manner
Good attention to detail and follow-up
Knowledge of event planning
Time management - ability to assess correctly the amount of time needed to complete projects and manage calendars accordingly
Supervisor Customer Service
Team Manager Job In Wilmington, DE
North America
A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website ***************************
Job Description
BENEFITS
Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
Position Purpose:
The Customer Service Supervisor is responsible for fostering a results-driven team environment to meet operational performance goals and deliver an exceptional customer experience. This role focuses on aligning service delivery with customer needs and expectations, regulatory requirements, and company objectives. The scope includes managing all office activities, including call center operations, billing, collections, and revenue integrity, while supporting field service operations. The Supervisor ensures consistent policy adherence, drives process improvement, and supports divisional customer service efforts.
Primary Duties/Responsibilities:
Customer Service Operations:
Manage daily customer service activities, including call center operations, billing, collections, and field service coordination.
Ensure timely response to customer inquiries, regulatory complaints, and escalations.
Oversee scheduling and staff assignments to maintain efficient service levels.
Monitor and report on key performance indicators (KPIs) to upper management.
Lead initiatives for process improvement, including system upgrades and special projects.
Team Leadership and Development:
Supervise and mentor Customer Service Representatives (CSRs), fostering a collaborative and productive work environment.
Conduct regular performance reviews and provide feedback to enhance staff capabilities.
Develop and implement training programs to maintain high service standards.
Promote employee engagement through recognition, incentives, and a positive workplace culture.
Act as a backup for other supervisors/managers in other locations.
Regulatory Compliance and Complaint Management:
Ensure compliance with Delaware Public Service Commission (DEPSC) guidelines and other regulatory requirements.
Respond to regulatory complaints and attend hearings as needed.
Maintain accurate records and audit controls to support regulatory and internal compliance.
Collections and Field Service Management:
Develop and implement collection strategies, including targeted campaigns and follow-ups.
Monitor accounts receivable and generate reports for financial oversight.
Review and resolve customer disputes, collaborating with field service teams for meter tests and related inquiries.
Work with field service operations to meet customer expectations and maintain appointment commitments.
Revenue Integrity and Billing:
Ensure timely and accurate billing by addressing pending accounts and minimizing estimates.
Review top-user accounts to ensure accuracy and timely billing.
Manage leak adjustment reviews and other back-office functions.
Collaborate with the rates department for testing and implementing rate changes in the billing system.
Reporting and Metrics:
Prepare daily, weekly, and monthly reports on key performance indicators for upper management.
Track and analyze trends in call center activity, collections, and field operations.
Support divisional projects to improve the overall customer experience, including system upgrades and process improvements.
Identify and implement opportunities for operational efficiencies and improved customer service delivery.
Budget and Auditing:
Ensure compliance with financial controls, including cash collection, deposits, and audit requirements.
Contribute to the budgeting process for customer service operations.
Work Environment:
Some travel will be required within the Utility footprint.
Qualifications
Education/Experience/Background:
Bachelor's degree in a relevant field or equivalent work experience.
Minimum of 5 years of experience in contact center, billing, collections, payments or metering operations or similar customer care and back-office operations.
Experience in a regulated utility environment is a plus.
Experience managing in a union environment is preferred.
Knowledge/Skills/Abilities:
Strong knowledge of accounting, billing, collections, cash management, and field service processes.
Proven ability to manage customers, clients, and regulators diplomatically and professionally.
Excellent leadership, multitasking, and organizational skills.
Proficient in software and tools including Excel, Word, CC&B, Mobile Workforce Management, and Google applications.
Familiarity with IVR and customer website portals.
Strong written and verbal communication skills with the ability to prepare technical reports and present to diverse audiences.
Capable of working under pressure and making sound business decisions.
Required Certification/Licenses/Training:
Valid driver's license is required.
Additional Information
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Assistant Dental Office Manager
Team Manager Job In Haddon, NJ
Assistant Dental Office Manager
Job Type: Full-time
About Us:
Nuva Smile is a family-friendly dental practice of multi specialty doctors committed to providing high-quality dental care in a welcoming environment. We are seeking a highly organized and motivated Assistant Dental Office Manager to help our office manager lead our team and ensure the smooth day-to-day operations of our practice.
Responsibilities:
• Oversee daily office operations to ensure efficiency and a positive patient experience.
• Manage patient scheduling, billing, and insurance claims.
• Supervise and support front desk and administrative staff.
• Maintain compliance with dental regulations, policies, and HIPAA guidelines.
• Handle financial transactions, including accounts receivable and payable.
• Coordinate with dentists and clinical staff to optimize workflow.
• Manage office inventory and supplies.
• Address patient concerns and ensure excellent customer service.
Qualifications:
• Previous experience as a Dental Office Manager or in a similar administrative role (preferred).
• Knowledge of dental billing, insurance processing, and scheduling software like Denticon (preferred).
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Proficiency in Microsoft Office Suite and general office technology.
• Ability to multitask and maintain a professional, organized workspace.
Benefits:
• Competitive salary.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) and retirement plan options.
• Professional development and training opportunities.
How to Apply:
If you are a motivated and detail-oriented individual looking to join a dynamic dental team, we'd love to hear from you! Please submit your resume and a brief cover letter to us. We look forward to meeting you.
Customer Operations Coordinator Team Lead
Team Manager Job In King of Prussia, PA
The Customer Operations Coordinator oversees all activities related to customer tank maintenance, and tank montiors.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. The Company reserves the right to add to, delete, change or modify the essential duties and responsibilities at any time. All work is to be completed with minimum supervision and in accordance with Company standards. Other duties may be assigned.
Network with key clients and key suppliers to identify and address specific needs
Conduct weekly, monthly, and/or quarterly meetings with key customers and or suppliers to drive process improvement
Serves as a point of escalation for key Direct and Buyback Accounts, internally and externally
Develop and maintain relationships with customers to ensure long-term success
Act as liaison between customers and internal teams ensuring client requirements are met
Handle all calls and cases for assigned key customers
Ensure brand consistency
Maintain high customer satisfaction ratings, according to company standards
Stay up-to-date with internal and external developments and suggest ways to increase sales
Work with procurement and forecasting teams to ensure stocking levels are accurate
Manage process from order to cash for assigned customer
Review open order report for assigned locations
Coordinate with inventory, dispatch, operations and billing on orders that require attention
Work with sales for assistance on approved task list
Work Emergency line during assigned time
COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service ; responds to requests for service and assistance.
Interpersonal - focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control.
Oral Communication - speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
Team Work - balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit.
Business Acumen - understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
Diversity - shows respect and sensitivity for cultural differences.
Ethics - treats people with respect; keeps commitments; Inspires the trust of others..
Attendance/Punctuality - is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on-time or notifies appropriate person with an alternate plan.
Planning/Organizing - prioritizes and plans work activities; uses time efficiently.
Qualifications
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE:
Bachelor's degree (B.A.) from four-year College or Universitywith 3-5 years related experience and/or training or equivalent combination of education and experience.
LANGUAGE ABILITY:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of employees, managers, and customers.
MATH ABILITY:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area,circumference, and volume. Ability to apply concepts of basic algebra and geometry.
.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of Word, excel and powerpower point, and experience working in an enterprise wide system.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job. The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear and use hands to finger, handle, or feel. The employee is frequently required to sit. The employee is occasionally required to reach with hands and arms. The employee must regularly lift and or move up to 10 pounds. Specific vision abilities required by this job include Close vision, Peripheral vision, Depth perception and Ability to adjust focus.
EOE
Manager, Tier 2 Support
Team Manager Job In Exton, PA
As a global market leader, iPipeline combines technology, innovation, and expertise to deliver ground-breaking, award-winning software solutions that transform the life insurance, financial services, and protection industries. With one of the industry's largest data sets, we help advisors/advisers and agents to transform paper and manual operations into a secure, seamless digital experience - from proposal to commission- so they can help better secure the financial futures of their clients.
At iPipeline, you'll play a major role in helping us to provide best-in-class, transformative solutions. We're passionate, creative, and innovative, and together as a team, we continually strive to advance, accelerate, and expand the reach of our technology. We value different perspectives and are committed to creating an environment that embraces diverse backgrounds and fosters inclusion.
We're proud that we've been recognized as a repeat winner of various industry awards, demonstrating our excellence and highlighting us as a top workplace in both the US and the UK. We believe that the culture we've built for our nearly 900 employees around the word is exceptional -- and we've created a place where our employees love to come to work, every single day.
Come join our team!
About iPipeline
Founded in 1995, iPipeline operates as a business unit of Roper Technologies (Nasdaq: ROP), a constituent of the Nasdaq 100, S&P 500 , and Fortune 1000 indices. iPipeline is a leading global provider of comprehensive and integrated digital solutions for the life insurance and financial services industries in North America, and life insurance and pensions industries in the UK. We couple one of the most expansive digital and automated platforms with one of the industry's largest data libraries to accelerate, automate, and simplify various applications, processes, and workflows - from quote to commission - with seamless integration. Our vision is to help everyone achieve lasting financial security by delivering innovative solutions that connect, simplify, and transform the industry.
iPipeline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status
.
We are committed to building a supportive and inclusive environment for all employees.
This is an office-based position.
Responsibilities
The Manager of Tier 2 Support will lead the daily operations of the Tier 2 support team, ensuring the delivery of exceptional technical support to end-users. This role involves managing a team of support agents, developing and optimizing support processes, and maintaining high levels of customer satisfaction. The Manager will collaborate closely with cross-functional teams (e.g., Tier 1, IT, Professional Services, and Development) to handle complex issues and drive continuous improvement.
Team Leadership & Supervision:
• Lead, motivate, and develop a team of Tier 2 support agents, ensuring they deliver exceptional customer service.
• Provide coaching, mentorship, and ongoing training to optimize team performance and professional growth.
• Conduct regular performance reviews, set individual goals, and foster a collaborative, positive team environment.
Customer Support:
• Oversee the resolution of customer inquiries, troubleshooting complex technical issues via phone, email, chat, or other channels.
• Ensure timely tracking, prioritization, and resolution of customer issues.
• Monitor ticket queues, addressing high-priority cases promptly and ensuring high service levels.
Process Improvement:
• Design, implement, and continuously refine support processes and workflows for efficiency.
• Create and maintain knowledge base articles, FAQs, and troubleshooting guides for common Tier 2 issues.
• Regularly review support procedures to enhance efficiency and improve the overall customer experience.
Reporting & Metrics:
• Monitor and report on team performance using key performance indicators (KPIs) such as response times, resolution times, and customer satisfaction scores.
• Analyze trends and provide insights to identify areas for improvement.
• Collaborate with other departments (e.g., Product, IT) to address recurring issues and implement long-term solutions.
Escalation Management:
• Serve as the first point of contact for escalated issues from Tier 2 agents.
• Coordinate with Professional Services or other internal teams to ensure smooth escalation resolution.
• Follow up on escalated cases to ensure timely and effective resolution.
Customer Satisfaction:
• Ensure high levels of customer satisfaction by providing timely, professional, and empathetic support.
• Address customer complaints and concerns with a solution-oriented approach, maintaining a high standard of professionalism.
Qualifications
Education:
• Bachelor's degree in Business, Information Technology, or a related field, or equivalent work experience.
Experience:
• At least 10 years of customer support experience, with a minimum of 3+ years in a leadership or management role.
• Proven experience managing Tier 2 support agents or similar roles in a customer-facing environment.
• Hands-on experience with support ticketing systems (e.g., Salesforce, Jira, ServiceNow).
• Strong knowledge of IT support principles and troubleshooting.
Skills:
• Exceptional communication and interpersonal skills.
• Strong problem-solving capabilities, with the ability to manage complex technical situations effectively.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Familiarity with ITIL or other IT service management frameworks is a plus.
• Proficiency in Microsoft technologies and other third-party technical solutions, including OS/DB/SQL, networking, and security.
• Experience writing complex scripts for troubleshooting is advantageous.
Desirable Qualifications:
• Experience in a technical or SaaS support environment.
• Familiarity with CRM or help desk software platforms.
• IT certifications (e.g., CompTIA A+, ITIL) are a plus.
Office Manager Logistics Liaison
Team Manager Job In Gloucester City, NJ
Responsible for overseeing general administrative and accounting functions for the location. Support office staff to ensure overall implementation of, and compliance with, company policies and procedures. Point of contact for Non-Del Monte cargo.
Accountabilities:
* Manage invoicing for the location and follow up on payments to vendors.
* Manage attendance records for location personnel.
* Construct and distribute all vessel manifests to proper personnel.
* Responsible for the weekly completion of Customs Export Declarations for the Logistics Manager
* Monitor the Customs AMS System for vessel clearances and communicate holds/releases with port and QA personnel.
* Maintain and organize monthly safety meetings and ensure location's compliance with OSHA regulations.
* Communicate with Del Monte Customs brokers, agents and Non-Del Monte Customs brokers on releases and holds.
* Schedule necessary exams for out the gate cargo
* Complete daily gate moves and loadback/discharge of vessels in ECM program.
* Maintain Petty Cash.
* Complete Annual Environmental Action report for location.
* Full Receptionist duties include answering phones and ordering office supplies.
* Assist and back up Logistic Manager when needed.
Minimum Skills Required:
* Bachelor's degree
* Experience in an administrative role
* Understanding of the customs process, a plus
* Organizational skills that reflect the ability to work independently, and efficiently perform and prioritize multiple tasks seamlessly with excellent attention to detail.
* Excellent time-management and problem-solving skills.
* Outstanding communication and interpersonal skills (written and oral).
DEL MONTE FRESH PRODUCE IS AN EEO/AA/V/H
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* Please note: This position does not qualify for relocation expenses. *
Transactions Supervisor - Document Processing Services Team
Team Manager Job In Wilmington, DE
Do you have a passion for overseeing a team within a production environment?
As a Transactions Supervisor in the Document Processing Services (DPS) you will be responsible for overseeing and ensuring smooth transactions of our inbound mail. Your responsibilities will include overseeing employees responsible for scanning and indexing of incoming mail/faxes and credit card applications, as well as handling undelivered mail. You will be responsible for functional business management and people leadership.
Job responsibilities
Manage team of typically 10-20 employees and provide day-to-day coordination of operations activities for Document Processing Services, including assigning and setting workflow priorities
Train, develop skills, and conduct performance reviews for employees
Execute on business initiatives as directed, and monitor daily performance against established metrics
Provide outstanding customer experience across channels by focusing on delivering the “Chase Values: Service, Heart, Curiosity, Courage and Excellence”.
Identify and implement simplifying processes as a part of reduction efforts, drive greater operational efficiencies through simplification and continually identify opportunities to improve quality and timeliness
Successfully implement all Consumer and Community Banking projects on time and ensure results meet operations and customer expectations
Ensure that best practices, procedures, updates, and communications are shared and implemented across teams and departments and sites.
Interact with internal customers for extensive tasks, may work with many customers with little direct supervision.
Manage the business with discipline and strong controls: Procedures, Controls, Tests, Maps, Procedures and Exam Readiness
Ensure to abide by all applicable regulatory and department practices and procedures
Required qualifications, capabilities, and skills
Leadership and people management skills with ability to develop skills and coach employees
2+ years leadership or professional experience in an operations environment
Ability to communicate (written and oral) and interact effectively at all levels of the organization
Experience with following department controls and operational excellence; includes assisting project delivery, assist procedural writing, and independent decision making or sound judgment.
Customer Service skills including conflict resolution and assisting with change management.
Assist in Expense and Revenue Management
Ability to Manage Team members in a high paced production and multi-functional operations environment to meet deadlines
Organization skills
Influential skills
Preferred qualifications, capabilities, and skills
Bachelor's degree or Equivalent experience
Work Schedule: 1st shift Monday - Friday Full time onsite
Staff Integration Engineer, Team Lead/Manager
Team Manager Job In Philadelphia, PA
Diverse experiences. A shared passion.
At Annexus Health, we are a team of dedicated professionals with backgrounds in life sciences, healthcare software technology development, and the provider setting. While we approach our work from different angles, we are united by our commitment to reducing financial and administrative burdens across the patient access journey to improve access to care and combat financial toxicity at both the patient level and the provider level.
Staff Integration Engineer, Team Lead/Manager
We are seeking a highly driven Staff Integration Engineer, Team Lead to oversee the people and technology of our integrations team. You will be the leader on the cross-functional development team and will be a part of building our customer-facing Web application. Our ideal candidate is looking for a role in a dynamic, fast-paced environment. You are motivated by challenges and love to see innovative ideas transform through technology into tangible, finished products. The mission of Annexus Health resonates with you, and you believe your work is ultimately about helping solve larger problems in the wider community.
What You Will Do:
Make technical, strategic, and process decisions to cultivate a high performing engineering team
Serve as an individual contributor on high priority projects
Implement layer of data APIs that loads data into Data Lake in real time to support streaming pipelines.
Develop and maintain several interfaces that allow patient ingestion into our application.
Discuss our approach interfacing with vendors, existing customers, and customers still in the sales cycle
Work with a variety of vendors using modern technologies to receive, transmit, and ingest data.
Work in cross-functional teams in collaboration with data analysts and data product owners to build healthcare data product solutions.
Build and deliver great solutions while maintaining a clear understanding and vision of the customers' needs
Collaborate with team members toward effective solutions during all stages of the project
Maintain the project momentum through timely communication and problem-solving with all stakeholders
Help the team, the customer, and the company consistently improve
About You:
8+ years of experience with building and supporting streaming pipelines, API framework development.
5+ years of experience with cloud hosted solutions, Azure (preferred) or AWS.
Healthcare integration experience and knowledge of HL7
A passion for great outcomes, software development, and learning
Excellent problem-solving skills
Effective communication skills
Experience with Mirth, MuleSoft, or similar integration tools
Experience with development technologies (Python, Spark, SQL Server, JavaScript, DataWeave, etc)
Familiarity with dev Ops practices, Ci/CD best practices.
Databricks and DLT pipelines experience is a plus
Experience building cloud- hosted solutions
Ability/desire to thrive in a service- oriented culture
Quick and deep learner
Driven to make a difference
Love to have fun!
Annexus Health is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Read more about the Annexus Health culture at annexushealth.com/about/.
Director / General Manager / Team Leader / Sales Manager
Team Manager Job In West Chester, PA
Benefits:
Bonus based on performance
Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
WHAT IS KIDSTRONG?
At KidStrong, we help parents build stronger, smarter, more athletic kids. We help parents discover their child's superpowers and build future-ready kids who are confident making friends, running the playground, and raising their hands high in the classroom. In other words… we shape them to Win at Life!
Here in West Chester, we are rapidly growing and looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives.
THE ROLE & SCHEDULE
KidStrong General Manager would focus on developing a team of coaches, training, and member experience.
Ideal candidate must also be comfortable speaking to parents/guardians regarding “the why” behind the KidStrong curriculum and experience in leading a team.
Community engagement
HQ Liaison
JOB QUALIFICATIONS
We have an immediate need for high-energy, hyper organized, passionate leader.
This leader must pose a high caliber approach to organization and be a self motivator that is hungry to meet and beat goals
Must have the ability to work a flexible schedule, including at least evenings per week (last class ends at 7 pm) and weekends (at least 1 weekend morning)
Passion for working with people!
Excellent verbal and written communication skills
Be able to lead a team and have a drive for excellence
Strong work ethic, integrity, and professional demeanor
Previous experience in management
CPR certified is a plus!
Positive, motivating, and effective interpersonal communication skills
Customer Service based experience
Sales experience in selling memberships is a plus!
DIRECTOR RESPONSIBILITIES
Oversee Center
Ensure Sales Goals are met
Effectively utilize a CRM and Sales systems.
Lead / Train Leadership team and Coaches
Oversee Marketing Plans
Community Engagement
Drive Revenue Streams of the business
Make sales phone calls, respond to emails and generate new business.
Manage existing memberships.
Achieve Director Certification through the HQ Training and Certification team
Build and maintain relationships with KidStrong families to align with our core values (Families do not leave KidStrong)
Continuously assess and document performance of Coaches
Onboard, manage, train and evaluate coaching candidates
Monitor and ensure staffing levels are met while continually recruiting future talent
Attend monthly HQ programming rollout to learn ensuing month's programming
Lead team meetings as required and support center level initiatives in center maintenance, training, brand consistency etc.
Daily completion of administrative tasks including but not limited to: membership management, customer service inquiries, reporting of daily KPIs, and membership and retail billing
Manage center level stock of inventory and supplies
Manage the expenses and overall profitability of centers
Manage Daily, Weekly, and Monthly cleaning and maintenance of the center
Maintain dynamic, fun, motivational environment
Provides effective decision making regarding customer service issues
The Studio Director must be flexible and adaptable to shift hours as needed to make sure the studio runs at optimal and leads and members are communicated with quickly
As the lead for the sales function, the Studio Director must execute a lead generation / marketing strategies plan to increase sales as well as engage in customer relations with members and parents
Provides and maintains the highest level of customer service
Work closely with Assistant Manager and Area Developer on seamless process for observations, trials, and enrollments
Find, schedule, and assist in the execution of community events
Performance based bonuses allow for unlimited potential!
Career development and paid training also available!
Compensation: $40,000.00 - $50,000.00 per year
KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals.
OUR PEOPLE:
- Want to work with great people
- Want personal and professional growth
- Want to make an impact
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.
Supervisor Ambulatory Care Call Center
Team Manager Job In Philadelphia, PA
The Supervisor, Ambulatory Care Call Center Operations will be responsible for successfully supervising the organizational and administrative operations of the NPO, Phone Triage, and Central Scheduling teams. Supporting the Manager, Ambulatory Care Ops, this position will be responsible for time labor management, team performance, and issue resolution. This position will also collaborate with the clinical teams; namely, nurse navigation, the phone triage nursing team, and the clinics/network sites to ensure accurate appointment scheduling for new and return patients and proper triaging of patient triage calls.
Education
High School Diploma or Equivalent (Required)
Associates Degree : in related field (Preferred)
Experience
2 Years experience in a supervisory/lead role (Required)
2 years experience in a healthcare-related setting (Required)
General Experience with and knowledge of hospital scheduling and billing systems, preferably Epic (Required)
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