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  • Head of Customer Success - Fintech Growth Leader

    Method Financial

    Team manager job in New York, NY

    A leading fintech company is seeking a Head of Customer Success in Austin, TX. The role focuses on building customer relationships, shaping operational strategies, and managing team performance to drive company growth. Candidates should have over 10 years of experience in customer success and fintech partnerships, along with a data-driven mindset. This position offers an annual salary range of $200,000 to $250,000, aligning with a high-growth environment and the need for operational leadership. #J-18808-Ljbffr
    $200k-250k yearly 2d ago
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  • Customer Success Lead

    Alethea Online Risk Mitigation Technology

    Team manager job in New York, NY

    About Alethea Alethea helps commercial clients and civil society advocates combat false and misleading information through in-depth analysis of reputational, regulatory, and security risks. Our insights and strategic recommendations empower organizations to mitigate threats, safeguard brand integrity, and strengthen public trust. Using a combination of expert analysis and our proprietary Artemis platform, we deliver timely, data-driven solutions that align with client needs. Role Overview We're hiring a Customer Success Lead to build, lead, and scale our client/account management function from the ground up. You'll be one of the primary interfaces with our customers, helping them fully realize the value of our insights and technology, and shaping how our company listens to, serves, and grows client relationships. You should thrive in ambiguity, have strong strategic instincts, and a bias toward action. This is a critical leadership role - perfect for someone who likes building the plane while flying it. Key Responsibilities Customer Success Strategy & Execution Design and implement a structured customer success framework focused on lifecycle management, customer engagement, and value realization. Stand up scalable systems for account management and client retention, including account and renewal/upsell plans Segment accounts and design account management strategies tailored to Alethea's distinct categories of clients (persona, industry, etc) Client Engagement & Account Management * Act as the executive point of contact for clients, particularly during early onboarding, renewals/upsells, and day-to-day engagements * Lead executive business reviews (EBRs), manage account health, and identify churn risks and expansion opportunities Internal Collaboration & Feedback Loop Surface and synthesize client feedback to influence product development, platform improvements, and go-to-market strategy. Work cross-functionally with Analysis, Product, Engineering, and Comms/Marketing to deliver a cohesive customer experience. Build playbooks, content, and training to support platform adoption and user enablement. Growth & Retention * Own renewals, extensions, and account expansion by identifying evolving client needs and navigating procurement processes. * Develop proactive lifecycle campaigns to drive engagement and long-term stickiness. Team Leadership (Future Scope) * Manage, and eventually scale, a high-performing customer success team as the company and client base grows * Define KPIs, workflows, and success metrics to track team performance and client outcomes. You'd Be a Great Fit If You... Have 8+ years of experience in customer-facing roles (customer success, consulting, or account management), ideally in startup or fast-growth environments. Are client-obsessed and have worked directly, preferably as the lead, with enterprise or nonprofit clients. Are a strong communicator with high EQ - someone who builds trust, navigates complexity, and handles high-stakes situations with calm and clarity. Have experience interfacing with senior leaders and can translate customer needs into product and business strategy. Be the advocate for our clients internally. Are a skilled project manager who keeps trains running on time, sees around corners, and ensures flawless execution. Bring a low-ego, mission-driven mindset. You're collaborative, detail-oriented, curious, and cool under pressure. Compensation and Benefits Salary and stock options are negotiated based on experience. The salary range for this position is $105,000 to $160,000 per year, depending on the candidate's skills, experience, and qualifications, and comes with a competitive commission plan as well. In addition to cash compensation, this role is eligible for a stock option grant. Healthcare at the gold-tier level, dental, and vision is fully funded by the employer. 50% of dependent coverage is provided by the employer. Additional benefits include employer provided life and AD&D insurance and an Employee Assistance Program with a variety of services, including generous Mental Wellbeing support. Flexible vacation, sick leave, including office closure between Christmas and New Year's. Employees may also participate in an Employer sponsored 401k, after their 6-month anniversary, with a 3% match. Health Savings (HSAs) and flexible spending accounts (FSAs) are also offered. Hybrid work environment, with 3 days per week required in office in Washington, D.C or New York. Alethea is an equal opportunity employer that encourages people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. We are committed to being an inclusive place to work, while maintaining a workforce that represents the communities we serve.
    $105k-160k yearly 8d ago
  • Global Customer Enablement Leader

    Medium 4.0company rating

    Team manager job in New York, NY

    Brooklyn, NY / Arlington, Virginia, United States / Mississauga, ON / New Delhi / Sacramento, CA / Paris / Oakland, CA / Lyon / London, UK / Lisbon, Portugal Customer Success - Customer Enablement / We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr
    $98k-141k yearly est. 4d ago
  • Director, Customer Value

    Adobe, Inc. 4.8company rating

    Team manager job in New York, NY

    We are seeking a Director of Customer Value to act as the primary liaison for Customer leadership and partner with C-level executives within our largest, most strategic customers to guide them through their digital transformation with Adobe. This rol Director, Business, Sales, Data Engineer, Customer Engagement, Technical Support, Retail, Transportation
    $132k-174k yearly est. 8d ago
  • Team Lead/Product Manager - Employee Engagement Systems

    Bloomberg 4.8company rating

    Team manager job in New York, NY

    Description & Requirements About Employee Experience at Bloomberg A great employee experience is foundational to our ability to build world-class products and services for our clients. At Bloomberg, our internal platforms reflect our commitment to creating a workplace that is inclusive, informed, and connected. Our employee experience stack supports every Bloomberg employee in doing their best work, both individually and as part of our global community. Our mission is to ensure that all employees feel engaged, empowered, and inspired through seamless, intuitive, and impactful platforms that foster collaboration, promote inclusivity, and celebrate our shared values-whether in the office or remote. Employee Engagement Systems is central to our mission, creating and supporting the digital tools that bring Bloomberg employees together, foster our culture, and connect us to the broader world through philanthropy, events, and communication. This includes the tools that power employee inclusion, corporate news and events, and organizational discovery-helping employees understand the people, teams, and structure around them to build meaningful connections and navigate the company with confidence. We'll Trust You To: Define the product strategy for employee engagement systems within Bloomberg's employee experience portfolio. Deliver seamless, intuitive, and user-centric solutions that support inclusion, internal communications, philanthropy, events, and organizational discovery. Translate organizational objectives into digital platform capabilities that connect employees and foster a strong workplace culture. Leverage telemetry, user feedback, and behavioral data to continuously refine the experience and expand the reach of engagement tools. Manage, mentor, and develop a team of product analysts, fostering a collaborative and outcomes-driven environment. Provide direction and clarity across multiple initiatives, setting clear expectations, development goals, and performance feedback. Drive strategic alignment across team members while empowering them to lead with autonomy and purpose. Partner with HR, Internal Communications, and Corporate Philanthropy teams to align platforms with broader strategic goals and initiatives. Engage regularly with senior stakeholders to communicate vision, gather input, and report on platform usage, trends, and outcomes. Lead rollout planning, communications, and change management for key feature launches, ensuring smooth adoption across global offices. You'll Need to Have: 6+ years of product management or technical program management experience, including 2+ years leading employee-facing platforms or engagement tools. 2+ years of people management experience with a proven ability to lead, coach, and grow product-focused teams. Deep understanding of content management systems, engagement analytics, personalization, and platform adoption strategies. Experience working in large-scale enterprise environments. Excellent stakeholder collaboration and communication skills. Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent. We'd Love to See: Experience with employee intranet or communication tools such as Staffbase, Poppulo, or building custom engagement platforms. Familiarity with design, journey mapping, and employee feedback cycles. Success driving product decisions with data from telemetry, hypothesis validation, and user feedback loops. Salary Range = 180000 - 350000 USD Annually + Benefits + Bonus The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns. Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.
    $114k-183k yearly est. 8d ago
  • Customer Experience Manager

    Aramark Corp 4.3company rating

    Team manager job in New York, NY

    The Customer Experience Manager is responsible for strategically growing organizational development by driving base business expansion across our vending, micro-market, and office coffee service (OCS) portfolio. This individual will ensure continued service offering penetration and profitability of assigned clients through a proactive contact strategy, while also leading internal training efforts to strengthen service delivery and client satisfaction. LifeWorks Restaurant Group in partnership with Aramark Refreshments Services delivers inspired break experiences through a full portfolio of snacks, coffee, tea, cold brew, and fresh food options, all tailored to meet the unique needs of our clients. Backed by Aramark's national scale and expertise, our local team continues to create welcoming spaces where employees and guests can recharge, connect, and enjoy a true sense of community. Compensation Data COMPENSATION: The salary for this position is $75,000 to $85,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation. There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. Job Responsibilities Develop and manage relationships within an existing client base across LifeWorks Restaurant Group in partnership with Refreshments Services' vending, micro-market, and OCS segments to support execution of growth initiatives. Upsell service solutions to target accounts to ensure revenue growth by upgrading current programs and/or introducing new products and services. Lead training and development efforts for internal teams to enhance service consistency, client engagement, and operational excellence. Document client visits with respect to risks, opportunities, and relevant action plans. Forecast sales activity and revenue achievement using sales automation/client management platforms. Collaborate with cross-functional teams to ensure seamless service delivery and client satisfaction. Stay informed on industry trends and innovations to proactively introduce enhancements to clients. Qualifications 1-3 years of proven experience in sales, marketing, or supervisory/leadership roles, preferably in vending, micro-markets, or OCS. Bachelor's degree or equivalent experience required. Strong organizational, time management, and leadership skills. Effective communication skills with clients, client customers, and internal support teams. Ability to adapt to changing demands and manage multiple priorities. Proficiency in Microsoft Office applications. Experience in contract-managed services is desirable. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter. Nearest Major Market: Manhattan Nearest Secondary Market: New York City
    $75k-85k yearly 8d ago
  • Office Manager - Lexington Mens' Residence

    Bowery Residents Committee 4.5company rating

    Team manager job in New York, NY

    DUTIES/RESPONSIBILITIES: Supervise assigned staff; provide administrative support for program staff; develop filing systems and maintain filing; perform clerical functions including reception and word processing as needed; order supplies. Responsible for copier and fax machine maintenance and repair; and general office coordination. Related duties as assigned. HOURS: Full-time, 37.5 hours per week * Monday - Friday 10am-6:30pm QUALIFICATIONS: High School diploma/GED required. Good written and verbal communication skills. Related experience required. Excellent organization, computer and typing skills, ability to use independent judgment. * Vaccination preferred but not required. MAKE AN IMPACT Are you looking to make a positive impact on the lives of those in your community? At BRC, our staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, offering opportunities for health and self-sufficiency, and restoring hope and dignity. Each and every BRC staff member makes heroic contributions to our city, providing vital services in times of crisis and need. Through our commitment to employee wellbeing and development, BRC provides a workplace where staff can achieve their goals, make a difference with our clients, and grow personally and professionally. Today, we have over 1000 full-time, part-time, and per-diem positions located in Manhattan, Brooklyn, the Bronx and Queens. Come and learn why 95% of BRC employees report that they would recommend BRC as a good place to work, and join us in building a more caring and compassionate city. BENEFITS BRC takes the health, safety, and wellbeing of our employees seriously. Employees are eligible for health insurance and paid sick time benefits immediately upon starting work. In addition, full time employees receive a generous benefits package, including: Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents. A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time. A 403(b) pension plan with a matching benefit paid by BRC. Tuition assistance and many training opportunities for career development. Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare.
    $48k-71k yearly est. 8d ago
  • Fulfillment Support Supervisor, Full Time - 59th Street

    Bloomingdale's, Inc. 4.2company rating

    Team manager job in New York, NY

    The Fulfillment Supervisor leads a team of colleagues who are responsible for the completion of the fulfillment process for Customer orders generated online. The Supervisor drives fulfillment Best Practices and achieve store productivity compliance. Supervisor, Fulfillment, Support, Customer Experience, Retail
    $37k-47k yearly est. 4d ago
  • Private Credit Operations Manager

    Atlantic Group 4.3company rating

    Team manager job in New York, NY

    Type: Perm (Contingency) Job #47221 Salary: $175,000 Job Overview - Private Credit Operations Manager: Compensation: $175,000 - $200,000/year + bonus Schedule: Monday to Friday (Hybrid) Atlantic Group is hiring a Private Credit Operations Manager in New York, NY, with our client. In this hybrid role, you'll oversee trade settlement, loan operations, reporting, and data integrity across private credit and direct lending strategies. You will manage daily workflows, collaborate with cross-functional teams, and use platforms like ClearPar, IHS Markit, WSO, and Loan IQ for trade processing. Ideal for operations professionals focused on automation, accuracy, and workflow optimization. Responsibilities as the Private Credit Operations Manager: Trade Execution & Settlement: Oversee accurate and timely settlement of private credit trades by coordinating with agents, custodians, administrators, and internal teams. Loan Operations & Systems: Manage trade processing and settlement workflows using platforms such as ClearPar, IHS Markit, WSO, and Loan IQ while resolving discrepancies. Reconciliations & Reporting: Lead daily cash, position, and asset reconciliations and ensure accuracy for monthly and quarterly close processes. Documentation & Compliance: Ensure proper execution, archiving, and compliance of trade documentation, including assignments, funding memos, consents, and KYC requirements. Process & Data Oversight: Maintain accurate reference data, manage corporate action workflows, and drive process improvements, automation, and scalable reporting solutions. Qualifications for the Private Credit Operations Manager: Education: Bachelor's degree in Finance, Accounting, Business, or related field required. Experience: 8-15 years in private credit, direct lending, BDC, or syndicated loan operations with strong expertise in trade settlement, loan operations, and credit instruments. Technical Skills: Advanced Excel skills and expertise with loan settlement platforms (ClearPar, IHS Markit, WSO, Loan IQ), with a strong automation- and technology-focused mindset. Industry Knowledge: Strong understanding of LSTA/LMA trade guidelines, private credit operations, reference data management, and key operational risk controls. Skills & Attributes: Highly analytical and detail-oriented professional with strong communication and problem-solving skills, able to manage high-volume workflows and drive process improvements. Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion. Your Name: Email Address: Phone Number: Upload Resume File: Upload Resume File: ... Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT. By submitting this application, you give us permission to store your personal information, and use it in the consideration of your fitness for the position, including sharing it with the hiring firm. By submitting this application, you agree to our Terms of Service. People looking for jobs should not put anything here. We are uploading your application. It may take a few moments to read your resume. Please wait!
    $175k-200k yearly 8d ago
  • Office Manager & Chief Calendar Clerk

    Peter C. Merani PC Attorneys at Law

    Team manager job in New York, NY

    Job Title: Office Manager & Chief Calendar Clerk Job Type: Full-Time Compensation: $50k - $70k (depending on experience) About the Firm We are a fast-paced litigation firm focused on insurance defense and related civil litigation across New York and New Jersey. Our attorneys rely on strong administrative structure, efficient workflow, and organized office systems. We are seeking an experienced Office Manager who can oversee day-to-day operations and ensure the smooth functioning of our legal practice. Position Overview The Office Manager & Chief Calendar Clerk is a senior operational role responsible for overseeing the firm's administrative operations while maintaining absolute control over all legal calendars, court deadlines, appearances, and filing requirements. This position serves as the central authority for docketing, calendaring accuracy, and firm-wide deadline compliance. Key Responsibilities Chief Calendar & Docket Management Maintain and oversee the firm's master legal calendar. Calculate and verify deadlines pursuant to court rules and service methods. Implement dual-calendar and redundancy safeguards. Monitor upcoming deadlines and issue reminders and escalations. Coordinate court appearances and adjournments. Filing & Court System Oversight Oversee calendaring related to NYSCEF, EDDS, and other portals. Ensure service-based deadlines are recalculated accurately Office & Administrative Management Oversee daily office operations and administrative staff. Develop and enforce office procedures and workflows. Coordinate onboarding and staff coverage. Systems, Processes & Compliance Administer calendaring and case management systems. Maintain written SOPs and compliance documentation. Leadership & Communication Act as central accountability points for deadline integrity. Escalate risks to firm leadership. Qualifications 5+ years law firm experience with calendaring responsibility. Strong knowledge of litigation timelines and court rules.
    $50k-70k yearly 2d ago
  • Agency Operations & Bookkeeping Manager

    Knightsbridge Park

    Team manager job in New York, NY

    Knightsbridge Park is looking for a disciplined, detail-oriented professional to handle the day-to-day administrative, financial, and operational systems of our boutique marketing agency. This is not a "creative strategy" role; it is a vital, hands-on position focused on the accuracy of our books, the maintenance of our benefits, and the consistency of our office workflows. The ideal candidate is someone who values stability and mastery of the role over rapid title progression or team expansion. You are someone that enjoys "getting under the hood" of spreadsheets, ensuring vendors are paid on time, and keeping our administrative systems organized. We are looking for someone who finds satisfaction in high-level accuracy and operational stability. Key Responsibilities Bookkeeping & Financial Coordination Full-Cycle Bookkeeping: Take over daily data entry, including accounts payable (vendor bills) and accounts receivable (client invoicing), ensuring all transactions are coded correctly in QuickBooks Online. Payroll Administration: Own the end-to-end payroll process, including calculating commissions/bonuses, managing deductions, and ensuring timely payment via our payroll provider. Budget & Expense Control: Reconcile all agency credit cards and employee expense reports; monitor client media budgets in Airtable to ensure we are pacing correctly against estimates. External Liaison: Serve as the main point of contact for our external CPA firm, providing them with "clean" books for the month-end close and year-end tax filings. Financial Reporting: Generate weekly cash-flow snapshots and monthly P&L reports for Leadership, providing context on any significant variances. Benefits & Insurance Administration Benefits: Act as the internal point person for health insurance and 401k enrollment. You will manage open enrollment periods and assist new hires with benefits onboarding. Insurance & Compliance: Manage renewals for General Liability, E&O, and Workers Comp insurance. Ensure all corporate filings and renewals are handled ahead of deadlines. Office & Systems Maintenance Process Documentation: Maintain and update our SOPs (Standard Operating Procedures). We need someone who ensures the "Company Handbook" is accurate and followed. Software Admin: Manage seat licenses and access for our tech stack (Google Workspace, Airtable, Slack, etc.). Documentation: Maintain a clean, audited digital filing system for all legal, HR, and financial documents. General Operations Onboarding: Facilitate the administrative side of hiring (IT setup, contract signing, and systems training). Vendor Relations: Manage relationships with the landlord, utility providers, and software vendors to ensure service continuity. Qualifications Relevant Experience: 5+ years in an Office Manager, Bookkeeper, or Business Administrator role. Experience in a professional services or agency environment is a plus. Technical Skills: High proficiency in QuickBooks Online and Excel is non-negotiable. Experience with Airtable or similar database tools is preferred. The Right Mindset: You prefer a "steady hand on the wheel" approach. You are organized to a fault and frustrated by messy folders or unmapped processes. Communication: Clear, professional, and direct. You can explain a billing discrepancy to a client or a benefits package to an employee with ease. Salary Range of $75,000 - $95,000 depending on experience
    $75k-95k yearly 2d ago
  • Account Manager - Custom Cabinetry Design

    Cronos Design 4.1company rating

    Team manager job in Lodi, NJ

    We are looking for Account Manager to maintain and create relationships with our customers within custom products for furniture, kitchen cabinetry and other interior design applications. Must be self starter with excellent interpersonal and communication skills. Excellent opportunity to strengthen and develop your sales, marketing and relationship management skills. Great networking opportunities within interior design, commercial/ residential construction and remodeling industries. Account Manager - Custom Cabinetry Design Responsibilities Manage ongoing projects with trade clients, including architects, designers, builders, cabinet shops, etc. Ensure the timely and successful delivery of our solutions according to customer needs and objectives Provide and follow up on Estimates and Quote Requests Develop new business with existing clients and/or identify areas of improvement Assist with Marketing and Social Media promotions Job Type: Full-time Benefits: Employee discount Paid time off
    $33k-54k yearly est. 3d ago
  • Care Team Lead - Home Health (Brooklyn)

    Elara Caring

    Team manager job in New York, NY

    A home care provider in New York seeks a Care Team Manager to lead a team and ensure quality patient care. You will support a dedicated group of healthcare professionals, coordinate services for over 65,000 patients, and drive team success. The role requires a high school diploma, experience in home care or a fast-paced environment, and strong communication skills. Competitive compensation and benefits package, with opportunities for advancement. Join us in making a difference in healthcare. #J-18808-Ljbffr
    $69k-134k yearly est. 3d ago
  • Customer Success Team Lead

    Aidoc

    Team manager job in New York, NY

    The Customer Success Team Leader is responsible for guiding and overseeing a team of Customer Success Managers (CSMs) in delivering exceptional customer experiences, driving adoption, value realization, and achieving business outcomes across our portfolio. As a Team Leader, you'll be responsible for developing talent, managing day-to-day operations, and ensuring your team supports our customers through every phase of the customer journey. You'll help align team efforts with strategic goals, focusing on retention, growth, and long-term customer satisfaction. About Aidoc Aidoc helps health systems deliver smarter and faster care when it matters most. Its mission is to transform patient outcomes through 'always on' clinical AI, eliminating preventable care gaps that lead to loss of lives and disabilities. Through our proprietary ai OSTM platform, Aidoc seamlessly integrates real-time intelligence into provider workflows, helping physicians make faster clinical decisions for over 45 million patients a year. With the most FDA-cleared AI solutions in its category and deployments across 150+ health systems globally, Aidoc elevates the physician and patient experience. Backed by General Catalyst, Square Peg, NVentures (NVIDIA's venture arm), and four major U.S. health systems, Aidoc has raised $370 million to date, including a recent $150 million round to accelerate development of CARETM, its clinical-grade foundation model. About this role The Customer Success Team Leader is responsible for guiding and overseeing a team of Customer Success Managers (CSMs) in delivering exceptional customer experiences, driving adoption, value realization, and achieving business outcomes across our portfolio. As a Team Leader, you'll be responsible for developing talent, managing day-to-day operations, and ensuring your team supports our customers through every phase of the customer journey. You'll help align team efforts with strategic goals, focusing on retention, growth, and long-term customer satisfaction. Responsibilities Team Leadership: Manage, coach, and support a team of Customer Success Managers, ensuring they are empowered to meet their goals and grow professionally. Customer Advocacy: Act as an escalation point for key customers, helping your team navigate challenges and proactively drive resolution. Directly manage a subset of strategic or high-impact accounts, ensuring strong executive relationships and delivering measurable value. Performance & Metrics: Monitor team KPIs (e.g., Net Retention, Health Scores, Adoption Metrics, Value Realization), drive accountability, and report on team performance regularly. Onboarding & Enablement: Support new team members through onboarding and ongoing learning programs to ensure ramp-up and effectiveness. Planning & Forecasting: Contribute to quarterly planning, headcount forecasting, and strategic initiatives to support team scalability and business growth. Process & Playbooks: Collaborate with CS leadership to standardize and improve workflows, playbooks, and success plans across the team. Cross-Functional Partnership: Work closely with Sales, Product, Support, and Marketing to ensure seamless customer experiences and feedback loops. Customer Engagement Strategy: Help define and execute engagement models by segment, customer maturity, or product line. Customer Risk Management: Proactively identify at-risk accounts and collaborate with CSMs and cross-functional teams to mitigate churn through tailored success strategies. Requirements 5+ years of experience in Customer Success, Account Management, or a similar client-facing role, ((or 2.5+ years of experience in similar roles at Aidoc)). 1+ years of team leadership experience (formal or informal), with a demonstrated passion for coaching, mentoring, and people development. Experience in Healthcare and AI industries for 2.5+ years. Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment. Excellent communication and relationship-building skills, especially with cross-functional teams and external stakeholders. Comfortable using CS tools like Gainsight, Catalyst, Salesforce, or equivalent platforms. 25%-50% travel Candidates must be based in the Northeast U.S. or Florida and within reasonable distance of a major airport. Preferred Qualifications Experience in a B2B SaaS company or in managing enterprise customer relationships. Familiarity with customer lifecycle management, success planning, and customer journey mapping. Demonstrated success improving customer retention and expansion. Working at Aidoc We're a dynamic, collaborative and fast growing team of more than 400 global employees, committed to improving the world of healthcare. We're looking for mission-driven people excited to do transformative work. We have offices in Tel Aviv, Barcelona and New York City, but Aidoc is a remote-first workplace. We're able to hire US-based employees across the continental United States, although certain roles may be region-specific. What we offer: A range of medical, dental and vision benefits Stock options for all full-time employees 20 days of paid vacation, plus sick days and holidays A 401(k) plan, life insurance, plus long and short term disability The opportunity to directly improve medical care and impact patient outcomes Aidoc is deeply committed to creating an inclusive and diverse workplace, and to the principle of equal opportunity for all individuals. We prohibit harassment of any type as well as discrimination based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.
    $69k-134k yearly est. 8d ago
  • Claims Manager

    Recruithook

    Team manager job in Jersey City, NJ

    We are seeking an experienced Claims Manager to oversee construction-related claims. This role requires strong knowledge of NYC Labor Law and hands-on experience managing construction claims while working closely with TPAs, defense counsel, and internal leadership. Responsibilities Manage and review construction claims Oversee TPAs and ensure best practices Coordinate with defense counsel on active matters Partner with the Head of Claims on complex cases Qualifications Minimum 5 years of construction claims experience Strong NYC Labor Law knowledge Excellent communication and organizational skills
    $40k-90k yearly est. 3d ago
  • Operations Manager

    Bridge Philanthropic Consulting

    Team manager job in New York, NY

    The Operations Manager will support the Chief Executive Officer (CEO) and the executive management team in the daily operational activities to ensure business growth, sustainability, and efficient company operations. This individual will collaborate with various departments, including technology, marketing, People and Culture, and project leads, to streamline processes and manage relationships with stakeholders, consultants, and internal teams. Key Responsibilities: Assist in managing daily operations to achieve business growth and sustainability. Collaborate with technology and marketing teams to maintain web systems and branding. Partner with HR to streamline consultant onboarding and ensure project scopes are clear and billing is accurate. Review and improve operational systems and processes. Track operational risks and provide strategic solutions. Support CEO in long-term planning, reporting, and managing special projects. Oversee and report on KPIs regularly. Ensure smooth execution of operational, administrative, and compliance functions. Qualifications: Bachelor's degree in Business, Operations, or related field (Master's preferred). 5-7 years of experience in operations management. Strong project management, communication, and leadership skills. Experience with financial reporting, HR, and process improvement. Proficient in Microsoft Office and operational tools. Preferred Qualifications: Experience in consulting or philanthropic industries. Knowledge of marketing, branding, and web technologies. This is an independent contractor position seeking someone with consulting experience. REQUIRED
    $80k-128k yearly est. 8d ago
  • GTM Strategy & Operations Manager

    Anrok, Inc.

    Team manager job in New York, NY

    San Francisco, Salt Lake City, or New York City Anrok is the leading tax automation platform enabling businesses to expand globally without compliance complexity. As the digital economy has grown 6x over the last decade, software businesses have gone from not worrying about sales tax to needing to monitor exposure, calculate rates, and file returns across 20+ US states and many countries worldwide. This creates a critical bottleneck for companies that should be able to transact with customers everywhere. Anrok eliminates this complexity by connecting with billing and payment systems to automate tax monitoring, calculations, and filing end-to-end. Our unified platform handles the ever-changing maze of tax laws at municipal, state, and federal levels-so companies can focus on growth, not compliance. Our customers include: 40% of Forbes Top 50 AI companies 20% of Forbes Top 100 Cloud companies Top companies like Notion, Anthropic, and Cursor We're making compliant digital commerce a reality for companies big and small, backed by over $100M from leading investors including Spark Capital, Sequoia, Index, and Khosla Ventures. We're looking for a GTM Strategy & Operations Manager to bring rigor, insight and scalable processes to our sales organization. You'll own core operations (compensation planning, territory and process design) for a growing team of Account Executives, while laying operational foundations for growing functions such as Partnerships and Sales Development. The operational expertise and strategic insights you bring will ensure we scale while delivering an exceptional compliance experience to every customer - beginning with their very first conversation with our team. In this role, you will Own sales operations end-to-end for our Account Executive function, including compensation planning, territory design, capacity modeling, and revenue forecasting Partner closely with GTM leaders to build scalable, user-friendly processes and optimize their decisionmaking with data-driven insights and strategic recommendations Operationalize our evolving sales methodology by designing systems to measure and improve adoption and execution Build operational foundations for Partnerships and Sales Development, establishing initial processes, tooling and reporting enabling these functions to grow and scale Identify and remove operational bottlenecks that slow the team down, continuously improving workflows across the sales organization What excites us 4-6 years of experience in GTM/revenue operations, sales operations or a similar role Ability to jump into new situations, quickly identify areas of improvement and solve problems, with an eye toward architecting solutions that will scale Track record of building trust and credibility with GTM leaders and cross-functionally to drive impact Analytical rigor: direct experience building sales capacity plans and revenue forecasts, or an MBA/management consulting/finance background You don't need to be (and won't be) a Salesforce administrator, but comfort with CRM reporting and dashboards is required Bonus points for experience in partner/channel sales operations What we offer The equity upside of an early-stage startup with the product-market fit of a later-stage company. Daily lunch and snacks for those working out of our office hubs. Medical, dental, and vision insurance covered 100%. One Medical membership covered, flexible sick benefits, and more. Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with. Annual team off-sites and in-person opportunities around our growing Anrok hubs. Home office setup stipend to ensure you have the equipment you need to thrive at work. At Anrok, we embrace a dynamic and flexible hybrid work environment based out of our growing office hubs - San Francisco, New York City, and Salt Lake City where we collaborate in-person 3 days per week. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Anrok recruiters will only reach out via LinkedIn or email with an anrok.com domain. Any outreach claiming to be from Anrok via other sources should be ignored.
    $80k-128k yearly est. 8d ago
  • Overseas Restaurant Operations Manager

    Comrise 4.3company rating

    Team manager job in New York, NY

    Salary: $100,000 annually We are seeking an experienced Overseas Restaurant Operations Manager to lead and optimize regional operations across overseas markets. This role is responsible for driving operational excellence, profitability, compliance, and partner relationships while aligning regional performance with the company's strategic goals. Key Responsibilities Develop and execute overseas regional operating strategies and annual plans aligned with company objectives, ensuring achievement of performance and growth targets. Translate regional operational goals into actionable plans, setting clear objectives for each assigned market, and providing guidance, oversight, and performance management to regional teams. Drive revenue growth and profitability across overseas restaurant locations through effective cost control, sales optimization, and operational efficiency. Oversee and continuously improve standards related to food safety, operational processes, labor management, and regulatory compliance across all assigned regions. Build and maintain strong working relationships with regional partners, ensuring consistent communication and reinforcement of company culture, values, and brand standards. Ensure compliance with overseas trade regulations and local laws, while leading, managing, and advancing cross-regional projects and initiatives.
    $100k yearly 3d ago
  • Operations Manager

    180 Engineering

    Team manager job in Ramsey, NJ

    Operations Manager (Direct Hire) Ramsey, New Jersey Annual Salary Range: $160,000 - $180,000 plus 15% bonus. Individual salaries are based on education, geographic location, and alignment to the market data. Summary for Operations Manager The Operations Manager will report to the Chief Operating Officer or Regional General Manager and will be the primary leader for all site operations, ensuring the successful execution of strategic and operational goals. The Operations Manager will directly oversee Operations, Engineering, Quality, and Facilities at the site while collaborating closely with Finance, Human Resources, and Sales to achieve optimal performance. This role will focus on building a high-performing site team, driving operational excellence, and maintaining strong relationships with other company sites to align with our overall business objectives. Essential Functions for Operations Manager Site Operations Management · Ensure daily operational excellence in manufacturing, engineering, and quality processes. · Maintain a culture of safety, emphasizing proactive training and awareness. Team Leadership · Build and lead a multi-level site team with a focus on engagement, development, and accountability. · Coach and mentor direct reports, fostering a culture of continuous improvement and mutual accountability. Process Improvement · Drive Lean principles and Continuous Improvement initiatives within the site. · Lead standardization of work processes and best practices to enhance efficiency. Collaboration and Integration · Serve as the primary point of contact for site-level integration efforts during acquisitions. · Coordinate with sister companies to leverage shared resources and expertise. Execution of Strategic Plans · Translate corporate objectives into actionable site-level plans, focusing on operational KPIs and growth metrics. · Monitor site performance and adjust strategies to meet or exceed goals. Profitability Oversight · Monitor and manage the site's financial performance by achieving revenue targets, controlling costs, and optimizing profitability. Budget Management · Develop, manage, and report on budgets for the site, ensuring alignment with company objectives and financial plans. Cost Control · Identify and implement strategies to reduce operational costs while maintaining quality and productivity. Revenue Growth · Collaborate with sales and business development teams to identify opportunities to increase site revenue through new business or improved efficiencies. Forecasting and Analysis · Regularly analyze financial performance, including revenue, expenses, and margins, to identify trends, variances, and opportunities for improvement. Resource Allocation · Ensure optimal allocation of resources (labor, materials, and capital) to support financial goals. Reporting · Provide monthly updates to senior management on site financial performance, including P&L statements, variances, and action plans to address gaps. Compliance · Ensure all financial activities comply with company policies, local regulations, and ethical standards. Key Profile Attributes for Operations Manager · Exceptional leadership and team-building abilities, fostering collaboration and accountability. · Strong problem-solving and critical thinking skills with a focus on operational execution. · Proficient in using data analytics for operational decision-making. · Effective communicator, capable of presenting complex information clearly and concisely. · Skilled in driving cultural change and motivating diverse teams at all organizational levels. Position Requirements for Operations Manager · Bachelor's degree in mechanical, industrial engineering, or a technology discipline (or equivalent experience) required. · 10-15 years of leadership experience in a manufacturing environment · Must have hands on experience in metal manufacturing (machining) · Must have managed a team of supervisors and managers · Proven track record in operational performance improvement, scrap reduction, and cost control. · Experience introducing new processes and technologies to enhance throughput, quality, and customer satisfaction. · Strong ability to interpret and mitigate risks associated with customer contracts, including liability limits, delays, and warranty terms. · Demonstrated expertise in strategic planning at the site level, resulting in improved financial and operational outcomes. · Familiarity with quality systems and regulations (ISO 9001, ISO 13485, FDA 21CFR820). · Experience leading teams during integrations of acquired companies is a plus.
    $160k-180k yearly 3d ago
  • Nurse Team Leader

    MJHS 4.8company rating

    Team manager job in New York, NY

    Our groundbreaking hospice and palliative care programs offer a significant difference when dealing with a life-limiting condition. We offer a broad range of services in the community or facility-based to help patients and their families ease the burden of managing a life-limiting illness or end of life care. Supports the Hospice Nurse Manager position by providing leadership guidance to the professional staff on a day-to-day basis to ensure the provision of Hospice and Palliative Care services are consistent with the philosophy, goals, and policies of the program and MJHS. Mentors and provides leadership direction to the professional staff as directed by the Hospice Nurse Manager. The schedule includes functioning in a backup On Call capacity 2-3 times per month and 2-3 holidays per year. Graduate from an accredited School of Nursing, BSN or BS degree preferred. Minimum of five years of Hospice nursing experience. Supervisory or leadership experience preferred. Word, Outlook, and Windows experience required. New York State RN licensure, NYS valid license preferred. National Board Certification in Hospice & Palliative Care (CHPN) preferred or obtains certification within one year of hire. Ability to effective supervises and mentors Hospice nursing staff.
    $70k-116k yearly est. 20h ago

Learn more about team manager jobs

How much does a team manager earn in Union City, NJ?

The average team manager in Union City, NJ earns between $73,000 and $193,000 annually. This compares to the national average team manager range of $44,000 to $152,000.

Average team manager salary in Union City, NJ

$118,000

What are the biggest employers of Team Managers in Union City, NJ?

The biggest employers of Team Managers in Union City, NJ are:
  1. Swift Denim Services Inc
  2. Zurich
  3. Hunton & Williams LLP
  4. Monday Media
  5. Elara Holdings Inc
  6. Panera Bread
  7. Capital Group
  8. Fashion Institute of Technology
  9. Elara Caring
  10. Gtpts
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