Investments Support Team Manager
Team Manager Job 15 miles from Waltham
Full-time Description
Leads and manages the daily operations of the investments support team, ensuring administrative support is provided to investment representatives efficiently and in compliance with applicable regulations. The manager will also serve as an individual contributor support team member as necessary.
Primary Responsibilities:
Manage and lead the investments support team, providing guidance, training, and periodic performance feedback including regular performance evaluations.
In conjunction with the support team, provide customer support to new and existing clients. Work to build customer relationships, meet and/or anticipate customer needs, and build the investment team's assets under management.
Oversee the processing of investment transactions, ensuring accuracy and compliance with regulatory requirements.
Develop and implement efficient workflows and processes to enhance team productivity and service quality.
Collaborate with business partners to track and route referrals to appropriate parties.
Complete bi-weekly compensation reporting for payroll and prepare regular reports for management and board meetings.
Maintain client data in investments systems including name and address changes, processing account applications and bank authorizations.
Other Responsibilities:
Perform related and unrelated duties as may be required.
Requirements
Bachelor's degree in finance, business administration, or a related field; advanced degree or investments licensing is a plus.
Proven experience in a brokerage or investment environment providing operations or support,
Previous supervisory or management experience.
Strong understanding of investment products, markets, and regulatory frameworks.
Excellent leadership and team management skills, with the ability to motivate and develop team members.
Exceptional communication and interpersonal skills, with a client-focused approach.
Proficient in investment management software and Microsoft Office Suite.
Strong analytical and problem-solving abilities, with attention to detail.
Avidia Bank is an Equal Opportunity Employer/Veterans/Disabled
Member FDIC/DIF
PM21
Transport Team Manager - Days
Team Manager Job 30 miles from Waltham
Transport Team Manager
As a Transport Team Manager, you'll lead a team responsible for a key part of our operations; delivering the products to our diverse customer base. You'll really 'get' the value in recognising good work in the team and making sure they are engaged will be one of your priorities! You'll lead the team putting safety at the forefront and working towards share...
Call Center
Team Manager Job 44 miles from Waltham
Job Details Exeter, NH Dover, NH; Portsmouth, NH; Raymond, NH Full Time $17.00 - $20.00 HourlyDescription
The Call Center Operator is focused of patient centered care by performing a variety of clerical services to support departmental operations. These services include, but are not limited to, scheduling, registration, and receptionist activities with a primary focus on process improvement and patient satisfaction.
Essential Functions include but are not limited to:
Is accountable for the daily administrative/clerical functions.
Ability to schedule appointments from referrals received via fax, online, or ATC referrals for athletes.
Ability to notify patients of upcoming appointments by completing reminder calls
Assist with triage messaging
Knowledgeable on the switchboard to be able to cross cover
Fosters positive first impression by ensuring excellent customer service and phone etiquette
Demonstrates proficiency in the use of computer and other office equipment
Good interpersonal skills in establishing effective working relations with staff.
Ability to effectively train new staff members.
Handling & protecting patient information.
Promotes internal and external customer satisfaction.
Builds and promotes a culture of service excellence and continuous improvement.
Attendance: works as scheduled and is compliant with Attendance and Tardiness Policy.
Perform all other duties as assigned.
Qualifications
Education & Qualifications:
Required: High School graduate or equivalent
Preferred: Customer service experience or call center experience
Office Services Manager
Team Manager Job 7 miles from Waltham
BOND is seeking an organized and proactive Office Services Manager to lead and oversee daily office operations and services across all corporate locations. This role is responsible for corporate security systems, reception coverage, office related vendor management, and serving as the main point of contact for building management teams at our offices. The Office Services Manager will also develop and implement standardized processes to support efficient and scalable internal operations and manage a team of office services staff. This role will report into the Vice President of Human Resources.
Core Responsibilities:
* Own and manage the company's centralized fob access system across all office locations.
* Provide executive meeting support and coordination.
* Oversee access permissions for new hires, current employees, and terminations in coordination with HR and IT.
* Will provide consistent and professional reception coverage at the Medford office and will ensure coverage during business hours at all applicable offices.
* Enhance and maintain standardized processes for:
* Meeting room requests and setup coordination.
* General office services requests across departments.
* Maintain document retention per compliance policies and ensure proper document handling, storage, and disposal in collaboration with relevant departments.
* Own and manage vendor relationships related to office operations, supplies, and services (contracts, performance, and renewals).
* Enhance and manage a centralized package tracking and delivery system using Optima, ensuring efficient package intake and distribution at all sites.
* Serve as the primary contact with building management teams across all locations.
* Coordinate facilities-related needs such as repairs, space planning, safety compliance, and cleaning services.
* Lead response and communication for any building-related emergencies or disruptions.
* Manage, support, and develop the Office Services team across all locations.
Qualifications:
* 5 years of experience in office/facilities management, corporate services, or related fields.
* Proven experience managing security/access control systems and vendor relationships.
* Strong organizational and problem-solving skills with a focus on process improvement.
* Excellent written and verbal communication skills.
* Proficiency with tools such as Microsoft Office and facilities software.
* Experience implementing tools or platforms like Optima or similar systems is a plus.
* Leadership experience with direct reports preferred.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee must regularly lift or move objects up to 10 pounds and may lift or move objects up to 25 pounds.
Equal Employment Opportunity Policy
BOND has a culture of and is committed to treating its employees with dignity and respect and maintaining a work environment that lives by its core values: Integrity, Commitment, Teamwork, Innovation, and Excellence.
BOND is an equal opportunity employer and abides by the requirements of the Americans with Disabilities Act (ADA) and we are committed to accommodating those with disabilities. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex/gender, national origin, age, disability, ancestry, veteran status or military obligations, sexual orientation, reproductive health decision making, genetic information, protective hairstyles, domestic violence experience or any other characteristic protected by federal, state or local laws.
If you need assistance or accommodation due to a disability, you may contact us at ******************************* or at ************.
Clinical Team Manager, Acute Treatment Services (ATS)
Team Manager Job 13 miles from Waltham
The Clinical Team Manager of Acute Treatment Services (ATS) is responsible for the clinical (patient care, utilization of services) components of a 32-bed medically monitored withdrawal management program. The Clinical Team Manager supervises case management staff and ensures that they provide evidence-based and trauma informed, quality care at all times in a culturally competent manner. They work collaboratively with the ATS Program Manager and Director of Nursing making continued stay and discharge decisions. They provide direct care to patients as needed as well as direct individual and group clinical supervision to all case managers. The Clinical Team Manager reports to the Director of Social Work.
Essential Functions
* Oversees the clinical programming (individual case management sessions, group programming, aftercare) to meet and maintain Bureau of Substance Addiction Services (BSAS), Joint Commission, and Dimock Center requirements.
* Supervises a team of case managers and an aftercare coordinator who provide direct care; ensures high clinical service productivity level. Provides individual and group supervision to this staff.
* Tracks and monitors staffs required frequency for face to face encounters and group facilitation; performs regular chart audits.
* Available on the unit each day for crisis intervention, behavioral interventions and discussions around admission and discharge of patients.
* Attends daily rounds.
* Develops and implements quality improvement initiatives in collaboration with the Director of Nursing and the Program Manager.
* Ensures that all documentation is completed in a timely manner and is done so in accordance with regulatory requirements.
* Collaborates with other Dimock Center clinical supervisors and managers to ensure integrated care for patients.
* Develops relationships and networks with other community service providers.
* Fulfills role of program manager in his/her absence.
* Facilitates the onboarding of new staff.
* Participates in maintaining census metrics and ensuring that admissions can occur daily.
* As needed, conducts biopsychosocial assessments, treatment plans, progress notes and any other required documentation to ensure 100% regulatory compliance at all times.
* Other duties as assigned.
Competencies
* Knowledgeable of substance use disorder treatment and behavioral healthcare practice issues, ethics and boundaries, public health policy, BSAS standards.
* Familiar with state and local agencies serving the community.
* Possesses a team-oriented approach with strong interpersonal and written/oral communication skills.
* Comprehends that a collaborative approach and the ability to effectively interact with clinicians, providers, consumers, and public health officials are critical.
* Able to facilitate groups, work with a team of clinicians and maintain excellent patient documentation.
* Possesses knowledge of and experience in co-occurring disorders and trauma-informed care.
* Leads initiatives, meets deadlines, coordinates resources and provides accountability.
Work Environment
This position operates in a clinical setting.
Physical Demands
Must be able to lift and carry up to 20 pounds. Frequent walking required.
Position Type/Expected Hours of Work
Monday-Friday. Must be available for on-call support 24/7.
Required Education and Experience
* A Masters Degree in one of the following disciplines is required: social work, psychology, behavioral health, education-counseling.
* At least two years experience working in a clinical setting with a primary focus on substance use disorder treatment required.
* One full time years equivalent of clinical experience in a supervisory role.
Preferred Education and Experience
* License is preferred: LCSW, LMHC, license-eligible encouraged to apply.
* Experience in a hospital or healthcare environment preferred.
Salary Range: $70,000 - $87,000
Other Duties
Note this job description is not designed to cover a comprehensive listing of duties that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
EEO Statement
The Dimock Center values diversity and its committed to equal employment opportunity regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.
Customer Engagement Manager
Team Manager Job 40 miles from Waltham
The Customer Engagement Manager is a key member of our Go to Market organization responsible for educating and empowering our existing SMB customers to realize value through their partnership with Dodge. The Customer Engagement Manager supports the customer experience through proactive outreach and solution-oriented approaches providing value-based data, best practices, and insights to customers to improve retention and customer experience.
This is a full-time position and reports directly to the Manager,CustomerSuccess.
**_Preferred Location_**
This is a remote, home-office role and candidates can be located anywhere in the continental United States.
**_Travel Requirements_**
Travel is less than 10% of the time and may be occasionally required for GTM or team meetings.
**_Essential Functions_**
+ Build and maintain strong relationships with existing clients to understand their needs, provide support and ensure customer satisfaction
+ Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools
+ Drive ongoing customer engagement through customer journey with intentional outbound touchpoints using customer health indicators and other support tools
+ Develop relationships with customers to uncover potential risk and overcome objections by reinforcing the value of the products they have purchased
+ Serve as the primary point of contact for customers, addressing their inquiries, resolving issues and driving value by using customer analytics and regular review of their accounts
+ Act as a customer advocate within the organization, ensuring that customer feedback, concerns, and needs are communicated effectively to relevant departments for prompt resolution and product improvements - wholly own the customer experience
+ Develop and execute strategic account plans for customers, focusing on objectives, tactics and timeliness to maximize growth and retention
+ Contact and secure upcoming renewals at least 120 days in advance of maturity date
+ Provide training and support to customers on using products or services effectively, utilizing methods such as product demonstrations, training sessions and/or assistance in creating and updating their profile or saved searches
+ Attain all KPIs designed to improve retention, including contact rate, churn, and renewal and retention ratios
+ Follow SOPs for all account interactions within standard CRM systems and other tools
+ Stay up to date of job, product, and industry-related training opportunities
+ Educate and empower clients to take full advantage of product features and updates, guiding them through transitions and helping them integrate changes into their daily operations
+ Leverage data and insights to identify adoption gaps and deliver targeted training, resources, or recommendations to improve engagement and retention
**_Key Metrics for Success_**
**Engagement Metrics:** Client usage rates and engagement with key platform features
**Renewal Rate:** Percentage of clients renewing beyond their first year
**_Education Requirement_**
+ High School Diploma or GED
+ Bachelor's degree and/or combination of equivalent work experience preferred
**_Required Experience, Knowledge and Skills_**
+ 2+ years of relevant sales, account management, or support experience supporting SaaS based software
+ Proficiency in desktop software programs (Word, Excel, PowerPoint)
+ Ability to learn SaaS products
+ Basic construction industry knowledge or ability to learn construction industry knowledge
+ Technical skills
+ Superior personal integrity and ownership of outcomes
+ Exceptional communication skills
+ Relationship building and client-centric skills
+ Ability to coach customers on best practices and uncover pain and solution
+ Empathetic small business growth mindset to identify meaningful opportunities for customers benefit
+ SKILLS: Communication/Interpersonal, team building, growth mindset, conflict resolution, organization, coaching/mentoring, effective writing and presentation, problem solving, storytelling, decision making and time management, strategic planning, and critical thinking
**_Preferred Experience, Knowledge and Skills_**
+ Working in a SaaS based environment
+ Previous CRM or order management experience
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
_Base Salary range: $_ _50,000-$65,000 + monthly variable_
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the_** **_future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer._** **_We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people._** **_All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
_\#LI-Remote_
_\#LI-SB1_
_\#DE-Remote_
_\#DE-1064-2025_
Team Manager - Claims Tech
Team Manager Job 15 miles from Waltham
Under limited direction, lead the investigation and timely disposition of first and third party claims. These claims may require a high level of technical experience and may involve large damages and/or questions of coverage. Oversee team performance and production to ensure Claim department goals are achieved in support of the business plan. Responsible for execution of tactical, day-to-day activities and imparting functional technical expertise.
Key Responsibilities
Select, train and develop an effective and efficient staff
Establish and communicate clear performance standards and objectives
Conduct performance evaluations; recommend salary adjustments, promotions, transfers, and dismissals
Counsel employees on educational and job opportunities which will enhance their career development
Spend time coaching, mentoring, training, and developing their staff, addressing other responsibilities that need to be done at this level, and an appropriate work-life balance has been achieved
Ensure exceptional customer service and high quality work is delivered from direct reports
Monitor operations and staff and recommend, when necessary, changes in methods, procedures, structure and additions or changes in personnel to secure optimum utilization of resources
Keep staff informed of current problems, changes and new developments in the department and company by conducting periodic meeting
Administer all policies and procedures contained in the Arbella Employee Handbook; communicate to staff, interpret as necessary, and ensure compliance
Monitor reports on productivity trends; recommend and implement changes on an ongoing basis to improve productivity
Compile and analyze data and create reports to provide information to management
Operate, input and retrieve information using the automated claim system; request checks, form letters and other correspondence through the automated claim system
Analyze claim files, write directives concerning the files and assign or reassign files to claim representatives
Review files on a periodic basis to determine accuracy and completeness and, if required, issue directives for further investigation, evaluation, negotiations and/or contact with legal channels
Monitor the accuracy, completeness, and the appropriateness of billings (e.g. legal, medical, appraisal) when reviewing claim files
Review reserve recommendations, establish reserves and make recommendations on reserves exceeding authority
Provide the necessary guidance to unit personnel on investigations, appraisals of damages, liability, coverage and settlement techniques
Assist in establishing Claim Office objectives supportive of the Claim Department business objectives
Assist in the selection and evaluation of defense attorneys, medical examiners and independent adjusters
Review and assist in preparing suit cases for forwarding to legal counsel, checking to assure that coverage is not exceeded, that legal reserves are adequate and confer with attorneys about these matters
Service new larger risks and agents within Claim Office territory
Organize workflows of the automated claim system to provide maximum productivity
Assist in the training of new Claims Technical Team Managers
Control expenses to meet the Claim Office budget and keep expenditures to a minimum
Extend settlement authority as warranted and/or investigate and settle difficult cases as required or requested to assure proper investigation and disposition of all cases
Attend trials, no-fault medical arbitration, and inter-company arbitration hearings, if requested
Assist in the training of staff in the operation and uses of the automated claim system
Monitor workplace and work practices to ensure safe office conditions, and make recommendations and/or changes as necessary
Keep Manager informed verbally and in writing of activities and problems within assigned area of responsibility; refer matters beyond limits of authority and expertise to Manager for direction
Perform other related work as required or requested
Requirements
Consistently achieves all key performance indicators in support of business plan while successfully demonstrating Manager level competencies
Attract, develop and retain top talent including leveraging individual development efforts and succession planning
Demonstrates the ability to proactively identify strategic opportunities and develops, implements and drives identified solutions
Effectively manage within established budget
Shows strong ability to create and lead a high-performing, engaging team
Candidate must have 7 years of Claim experience with at least 2 years in Commercial Lines.
Effective communication, collaboration and relationship building skills
#LI-CL1
Client Service Team Leader, Infomediary Support
Team Manager Job 13 miles from Waltham
At BBH, Partnership is more than a form of ownership-it's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career.
At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens, and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client's financial well-being.
If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.
Join us as a Client Service Team Leader! The Client Service Team Leader within our Infomediary Data Solutions group works as part of a global team providing day to-day client service support to the Infomediary Data Solutions global client base. The successful candidate will be a self-starter who demonstrates a combination of excellent problem solving and client servicing skills. The ideal candidate will have good technical skills, have some project management experience, and be able to handle multiple tasks at once. He/she will anticipate and responds to client issues, questions, requests, and work to create operational efficiencies.
The role will require the candidate to perform business analysis, research and, at times, testing to support key business initiatives and solutions and to ensure the correct business functionality, requirements, and industry standards are addressed within the envisioned solution. Coordination and collaboration with team members in Europe & Asia required. The Client Service Team Leader acts under general supervision reporting to the US Infomediary Client Service Manager.
* Required hours for this role are 12pm to 8:00pm ET*
Responsibilities Include:
Client Service
* Demonstrate superior client service and relationship management skills; Escalate issues as appropriate; Support and respond to client inquiries/problems.
* Support and train clients on multiple products & procedures; maintain up-to-date training presentations and ensure clients are notified of changes, new functionality, updates, etc.
* Manage day to day inquires and issues for the global client base including but not limited to new user requests, system failures, market practice inquires and product issues.
* Will have frequent interaction with members of other user groups within the Infomediary Data Solutions Business Unit, Investor Services and Systems.
* Will have extensive, direct contact with clients.
Problem Solving
* Demonstrate solid problem-solving skills, devise creative solutions when confronted with new and unique issues and client service challenges.
* Adjust quickly to changes in market practice, client needs, and/or organizational structures. Stay focused amidst ambiguity or reprioritizations. Handle challenging clients and requests. Make suggestions to improve client service.
Business Analysis
* Conduct preliminary, high level business analysis efforts for client technology initiatives.
* Perform testing of systems changes and clients' changes in scope; Assist in client and internal user knowledge transfer.
AML Compliance
* Managing sensitive client information resulting from AML and OFAC message scanning.
* Preliminary understanding of firm's KYC procedures and documentation requirements.
Product Advocacy
* Actively engage in the product development and release process. Help to shape product design by representing the end user and support strategy as an ICS product advocate.
Experience, Qualifications & Education:
* Bachelor's degree with experience directly related to the duties and responsibilities specified and/or related business or technology experience.
* Prior work experience in Financial Services and a basic knowledge of global asset management middle and back-office operations is preferred.
* High level of customer service and support including exceeding the expectations of both internal and external clients.
* Strong communication skills, both oral and written. Communicate concisely and with clarity, regardless of form. Strong listening, analytical, and negotiation skills, with close attention to detail.
* Strong problem-solving and analytical skills. Solves difficult problems with effective solutions. Asks good questions and looks beyond the obvious.
* Demonstrated teamwork. Creates strong morale and spirit in his/her team and across divisions. Shares wins and losses and celebrates team achievements.
* Understanding of project management principles, practices, techniques, and tools.
* High level of computer literacy and understanding of SWIFT messaging, file transfer, and Internet technologies preferred.
* Understanding and appreciation of business concepts and requirements as applicable to a multi-faceted financial services organization. Ability to grasp and master new skills quickly.
What We Offer:
* A collaborative environment that enables you to step outside your role to add value wherever you can
* Direct access to clients, information and experts across all business areas around the world
* Opportunities to grow your expertise, take on new challenges, and reinvent yourself-without leaving the firm
* A culture of inclusion that values each employee's unique perspective
* High-quality benefits program emphasizing good health, financial security, and peace of mind
* Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
* Volunteer opportunities to give back to your community and help transform the lives of others
We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in the job description, please do go ahead and apply.
About BBH:
Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.
We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development-so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice-creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.
We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often-pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.
Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.
Dental Office Manager
Team Manager Job 5 miles from Waltham
This is a Full-Time Dental Manager role.
The practice manager at 42 North Dental is partnered with the Dental Director to drive the growth and success of the office by supporting excellence in patient care and exceeding patient service expectations. As a practice manager you are responsible and accountable for the results of and the day-to-day operations of the office.
Important information: There is metered, street-parking available. Can be accessed via MBTA bus, 67, 77, 79.
Responsibilities
Primary contact and resource for doctors in the practice
Review and maintain schedules for productivity
Treatment planning and coordinating to promote high case acceptance
Provide work flow direction for auxiliary staff
Human Resources including hiring, training, performance management and dismissal
Accounts receivables including patient pay and insurance
Reporting, interpreting and responding to practice metrics to improve office performance
Interact with home office to communicate office needs and success
Perform other related job duties as assigned
Qualifications
Minimum two years of experience managing a dental practice
Exceptional communication and customer service skills
Superior interpersonal skills
Thrives in a team-based environment
Displays a high degree of professionalism
Dedicated to being a true leader in the office
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Dental Office Manager
Team Manager Job 6 miles from Waltham
Sign-On Bonus $5,000!
Wayland Dental is proud that our focus on patients has driven a positive patient experience, best in class employee and dentist retention and satisfaction, as well as substantial growth in our practice. Our wonderful Practice Leader is retiring after many years supporting our practice and we are looking for a clinically-focused, patient-centric individual who is ready to take on the challenge.
The Office Manager role is an opportunity for you to thrive in an efficient office environment with an outstanding dental team that is well trained and highly motivated. If you enjoy working in a clinically focused, patient-centric, fully digital dental office then we encourage you to apply today.
Schedule: Monday - Friday, Full-Time
Duties/Responsibilities
Manages all daily and monthly financial aspects of the office, including, but not limited to, revenue cycle, EOM reporting, bank deposits, vendor management, procurement oversight, etc.
Understands office KPI metrics and strives to reach goals in place.
Manages clinical and non-clinical staff within the office and submits payroll, conducts performance reviews, training, and oversees the employee lifecycle (hiring, onboarding, training, offboarding).
Maintains appropriate and efficient staffing of all departments, communicating team and practice goals continuously to motivate the team; leads staff meetings and morning huddles.
Delegate roles and responsibilities to each team member.
Ensures a patient-centric, collaborative culture within the office.
Oversees patient satisfaction and ensures the WOW patient experience. Addresses any shortfalls and implements improvements.
Collaborates with Regional Leader.
Required Skills/Abilities
Working knowledge of practice management software.
Superior communication skills with the ability to quickly establish rapport and work closely with patients and staff.
Exhibit outstanding customer service.
Education and Experience
Minimum experience of 1 - 3 years as a dental office manager/practice leader preferred.
Experience in leadership positions, managing and training new and existing employees.
Experience must demonstrate an attention to detail as well as strong project management and problem-solving skills.
Benefits for Full-Time Employees*
Quarterly bonus opportunity
PTO, paid holidays, office closure days
Medical
Vision
Dental allowance
Uniform allowance, as needed
401(k) Eligibility
And many more!
*Benefits are subject to change and eligibility*
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Prolonged periods of periods of standing and bending.
Must be able to lift
Our Mission & Values: Drive All Decisions and Actions “To Make Our Teams, Patients, and Practices Happier and Healthier!”
Positive Energy - We are enthusiastic, empathetic, compassionate, optimistic, generous, kind, and passionate.
Partnership - Work collaboratively together to achieve shared goals. We accomplish more together than as individuals. We are better together.
Communication - Set clear expectations and feedback to our patients and team members.
Growth - We strive to continuously improve and are goal-oriented. We grow always in all ways.
#sdmlo
Dental Office Manager
Team Manager Job 9 miles from Waltham
The Bedi Dental Group difference
Bedi Dental does dental differently for patients and clinicians alike, and we want our managers to love their jobs more than ever. Our mission is to help patients live healthier, happier lives. This means compassion for patients, proactive patient care, integrity, and the professional development and mentoring of our providers. We believe it's possible for dental providers to spend the time needed to treat every patient in a comprehensive manner. This approach is not only more fulfilling for dental teams, but also more beneficial for the patient.
The Practice Manager Role
We are looking for someone who will ensure outstanding customer service for our patients by supporting a friendly and efficient team, overseeing the flow of the practice, and providing problem-solving skills for all issues. You will be the go-to person for managing the staff and one who juggles multiple priorities. Our manager must exhibit exceptional poise and professionalism under pressure and will enjoy a wide variety of responsibilities and projects in this high-impact role. You will be wearing many hats, so a multi-tasker who works well under pressure is a must. We are looking for someone that is a natural leader and problem solver.
Skills
Oversight of daily operations including scheduling, billing, and project management
Ensures schedule is booked and confirmed according to office protocol
Coordinating and overseeing marketing and referral effort
Manage accounts receivables to include patient and insurance
Analyze business and financial data to recognize and build on strengths, provide daily feedback to improve weak areas of performance and identify anomalies occurring in the practice
Helping with patient and team issues and concerns
Achieve financial performance and revenue growth goals while supporting our culture and mission
Provide direct individual and team leadership to achieve success
Train, coach, and mentor team members to optimal patient service levels
On-board all team members to seamlessly integrate into the dynamic practice environment while continuing to meet the patient and business needs
The Practice Manager we are looking for:
Previous Dental Practice Management
Demonstrates strong patient care and communication skills
Is excited about collaborating with a dental team
Is adaptable to new ways of working in a dental office
Eaglesoft and/or Dentrix knowledge is a plus!
Benefits for Practice Managers at Bedi:
Generous compensation package
Medical and vision benefits
In-house dental benefits
401(k) benefit with a match
Generous paid time off, plus company holidays
Dental Office Manager
Team Manager Job 9 miles from Waltham
We are seeking to hire a full-time Dental Office Manager responsible for overseeing the operation of a dental office to give patients a good experience and setting standards for clinic employees. Duties include helping patients at the front desk, setting office budgets and leading a team of office staff to promote a well-organized and efficient practice.
To be successful you should exhibit the following traits:
Value hard work and be motivated, ambitious and reliable.
Appreciate the value of teamwork and the contributions of each team member.
Be compassionate and caring in your interactions with both patients and staff.
Endeavor to do the right thing in every situation.
Responsibilities Include but Not Limited To:
Manage all financial aspects of the practice to ensure profitability
Manage patient schedules to ensure productivity
Manage employee relations in the practice
Manage accounts receivables to include patient and insurance
Lead weekly and monthly meetings
Participate in monthly financial reviews
Supervise and appoint staff
Take care of marketing and public relations
Ensure procedures and policies are adhered to
Office Services Manager Trainee (Part Time )
Team Manager Job 13 miles from Waltham
Welcome to ARO!
Administrative Resource Options (ARO) is a leading international outsourcing firm specializing in office services management. We are a privately held, certified woman owned business and have a presence in 28 states nationwide as well as 4 provinces in Canada. Our services include copy/print, mail and package handling, reception, printer/copier fleet management, and office supply management.
We offer a full complement of employee benefits including medical, dental, life and 401(k) with employer match. We also offer some unique benefits such as paid time off for charity work (Charity Leave) and Donate for Life organ donor recognition. We are celebrating our 25th year in business and planning for continued growth.
ARO is not a temp or staffing agency. This is a Full Time opportunity
Job Description
PT Floater needed / 20 hours/week standard with up to 40 hours/week during times of vacation coverage.
Work with Regional director and other managers to provide coverage at all Boston and surrounding area locations during times of vacations or absences, which will include some of the following tasks:
On Site MPS first responder copy/print services
Supplies Management
Produce and Provide Monthly & ad hoc Reporting
Log meter counts for networked and non-networked devices
Print and provide device specific configuration pages upon request
Supplies Management
Load paper in designated devices on a daily basis
Provide first response to service issues within 1-2 hours for certain machines and 1 hour or less with other designated “high priority” machines
Manage/install hot swap devices while original unit is being serviced
Dispatch to contracted service provider for break fix service as necessary
Provide coverage during absences.
Ability to travel to multiple sites
Mail Services duties including but not limited to sorting and delivering mail, processing outgoing mail and packages
Copy Services including but not limited to completion and delivery of hard copy and electronic copy job submissions.
Receptionist duties
Qualifications
Required Candidate Skills:
Strong background in customer service
Ability to lift 50 pounds
Strong communication skills: written, verbal
Proficient in MS Office: especially Word, Excel and Outlook
Desirable Candidate Skills:
Experience supporting MFDs and MFPs
Mail / Shipping experience
Copy experience
Additional InformationCompany Overview
Every day ARO earns the trust of a diverse and progressive body of clients who recognize our strong commitment to:
Accessibility:
At ARO we believe that true accessibility comes with engagement. We are constantly reaching out and traveling to client sites to make sure all bases are touched on. Our Engaged Communication Commitment backs our work ethic. Constant proactive communication and being readily available for clients and employees across the country is pivotal to our success.
Results:
With ARO your return on investment will not disappoint. As an employee owned company, our resources go into our employees rather than into sprawling campuses or other overhead expenses that may not directly benefit you. ARO's core business is and always has been on-site facilities management and its close monitoring through a comprehensive reporting structure. This assures you will experience palpable results in service quality as well as in ROI. Ask about our No Risk Guarantee!
Objectivity:
Many of our competitors are publicly held software or hardware manufacturers and/or distributors. They are quota-based and are held accountable to their investor's interests. At ARO our primary goal is customer service and relationships: we monitor clients' changing requirements and long-term vision to drive proactive and cooperative solutions. We engage our hardware, software and services partners proactively when a client needs it, not when a financial quarter is ending.
Dental office manager
Team Manager Job 35 miles from Waltham
div class="col col-xs-7 description" id="job-description"
pb Job Title: Dental Office Manager/b/ppb Location:/bb Merrimack, NH/b/ppb Job Type:/b Full-Time (4 Days a Week)/pp/ppb About Us:/b/pp We are a small, family-owned dental practice focused on providing exceptional care and a positive experience for our patients. We are seeking an experienced, highly professional Dental Office Manager to join our team and help us maintain our high standards of patient care and office efficiency./pp/ppb Position Overview:/b/pp As the Dental Office Manager, you will play a key role in overseeing the day-to-day operations of our office, ensuring smooth patient flow, managing staff, and maintaining a high level of professionalism in all interactions. You will work closely with the dentist and the rest of the team to ensure a positive, efficient, and supportive environment for both patients and staff./pp/ppb Key Responsibilities:/b/pp•/pp Manage front-office operations including scheduling, patient intake, and billing./pp•/pp Supervise and support dental office staff, ensuring a cohesive and professional team environment./pp•/pp Handle patient inquiries and concerns with excellent customer service and a professional demeanor./pp•/pp Maintain patient records and ensure compliance with confidentiality and healthcare regulations./pp•/pp Oversee office supplies, equipment, and inventory management./pp•/pp Assist with financial operations, including managing billing and insurance claims./pp•/pp Ensure the office maintains a clean, organized, and welcoming atmosphere./pp•/pp Collaborate with the dentist to improve patient experience and practice efficiency./pp/ppb Qualifications:/b/pp•/pp3+ years of experience in a dental office management role or similar position./pp•/pp Proven ability to lead and motivate a team, patient-centered environment./pp•/pp Strong organizational and multitasking skills./pp•/pp Exceptional communication skills and professional demeanor./pp•/pp Knowledge of dental office software and billing systems./pp•/pp Ability to manage patient records and handle sensitive information with discretion./pp•/pp High attention to detail and commitment to quality service./pp/ppb Benefits:/b/pp•/pp Competitive pay (based on experience)./pp•/pp Benefits to be discussed during the interview process./pp/ppb Why Join Us?/b/pp At our family-oriented practice, we prioritize a positive work culture and a high standard of care. We value professionalism, attention to detail, and a friendly atmosphere, and we're looking for someone who shares these values. If you have a passion for dental care and are committed to maintaining a welcoming and efficient office, we would love to hear from you!/pp/ppb How to Apply:/b/pp Please submit your resume and a brief cover letter detailing your relevant experience and why you're a good fit for our team./pp/pp We look forward to meeting you!/pp/p /div
Project Manager, State Go Team
Team Manager Job 40 miles from Waltham
Job Details Thurbers Ave - Providence, RI Full Time 2 Year Degree $24.00 - $29.84 Hourly Negligible DayDescription
FSRI is always looking for candidates that want to make a positive impact on the community we serve in!
Provides project management, administrative and organizational support to the Hope Division with focused attention on the Victim Services Department as the largest, and most complex Department within the Division.
Qualifications:
Bachelor's Degree. However, FSRI will consider a variety of related education, clinical credentials, and years of experience.
Strong project management skills required
Experience working with individuals and families affected by violence and other forms of trauma exposure preferred
Must have excellent communication (verbal, written, and presentation) skills
Must have excellent interpersonal skills, including active engagement in group in-house and external forums, ability to manage conflict, and ability to negotiate successful outcomes across varied stakeholders
Demonstrated ability to organize self and others; to work independently; and to take initiative
Bilingual skills are compensated by an additional 6%, above base pay.
Multilingual skills are compensated by an additional 8%, above base pay.
Physical Requirements:
Ability to lift up to 20lbs.
Possession of a valid driver's license, reliable transportation and auto insurance required
Travel to and from community locations and office site, which could include using walkways, stairs and/or elevators.
Don't meet every single requirement? Here at FSRI, we're dedicated to building a diverse and inclusive workplace. If you're excited about one of our career opportunities, but your experience doesn't align perfectly with every qualification, we encourage you to apply anyways. You may be the perfect fit for this or another opportunity!
We offer our employees a comprehensive benefits package that includes health, dental and work life benefits.
Only together can we continue to grow and make a difference in our communities.
Join our FAMILY today!
About Us: Dynamic and innovative, Family Service of RI (FSRI) is a statewide organization with a 130 year track record of success in improving the health and well-being of children and families all across our state. We are passionate about our mission to advance equity, opportunity and hope across ALL communities - we succeed by lifting others. FSRI's diverse and inclusive teams - working across Health, Healing, Home and Hope pillars, are experts in their fields - every day designing and delivering cutting edge strategies to save and improve lives. We provide services statewide, and currently operate in 3 locations in Providence; and in 4 locations in East Providence, Smithfield and North Smithfield.
Family Service of Rhode Island provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.
FSRI determines pay based on a candidate's relevant and transferable experience, certifications, licenses, degree and language ability.
Customer Engagement Manager
Team Manager Job 13 miles from Waltham
The Customer Engagement Manager is a key member of our Go to Market organization responsible for educating and empowering our existing SMB customers to realize value through their partnership with Dodge. The Customer Engagement Manager supports the customer experience through proactive outreach and solution-oriented approaches providing value-based data, best practices, and insights to customers to improve retention and customer experience.
This is a full-time position and reports directly to the Manager,CustomerSuccess.
**_Preferred Location_**
This is a remote, home-office role and candidates can be located anywhere in the continental United States.
**_Travel Requirements_**
Travel is less than 10% of the time and may be occasionally required for GTM or team meetings.
**_Essential Functions_**
+ Build and maintain strong relationships with existing clients to understand their needs, provide support and ensure customer satisfaction
+ Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools
+ Drive ongoing customer engagement through customer journey with intentional outbound touchpoints using customer health indicators and other support tools
+ Develop relationships with customers to uncover potential risk and overcome objections by reinforcing the value of the products they have purchased
+ Serve as the primary point of contact for customers, addressing their inquiries, resolving issues and driving value by using customer analytics and regular review of their accounts
+ Act as a customer advocate within the organization, ensuring that customer feedback, concerns, and needs are communicated effectively to relevant departments for prompt resolution and product improvements - wholly own the customer experience
+ Develop and execute strategic account plans for customers, focusing on objectives, tactics and timeliness to maximize growth and retention
+ Contact and secure upcoming renewals at least 120 days in advance of maturity date
+ Provide training and support to customers on using products or services effectively, utilizing methods such as product demonstrations, training sessions and/or assistance in creating and updating their profile or saved searches
+ Attain all KPIs designed to improve retention, including contact rate, churn, and renewal and retention ratios
+ Follow SOPs for all account interactions within standard CRM systems and other tools
+ Stay up to date of job, product, and industry-related training opportunities
+ Educate and empower clients to take full advantage of product features and updates, guiding them through transitions and helping them integrate changes into their daily operations
+ Leverage data and insights to identify adoption gaps and deliver targeted training, resources, or recommendations to improve engagement and retention
**_Key Metrics for Success_**
**Engagement Metrics:** Client usage rates and engagement with key platform features
**Renewal Rate:** Percentage of clients renewing beyond their first year
**_Education Requirement_**
+ High School Diploma or GED
+ Bachelor's degree and/or combination of equivalent work experience preferred
**_Required Experience, Knowledge and Skills_**
+ 2+ years of relevant sales, account management, or support experience supporting SaaS based software
+ Proficiency in desktop software programs (Word, Excel, PowerPoint)
+ Ability to learn SaaS products
+ Basic construction industry knowledge or ability to learn construction industry knowledge
+ Technical skills
+ Superior personal integrity and ownership of outcomes
+ Exceptional communication skills
+ Relationship building and client-centric skills
+ Ability to coach customers on best practices and uncover pain and solution
+ Empathetic small business growth mindset to identify meaningful opportunities for customers benefit
+ SKILLS: Communication/Interpersonal, team building, growth mindset, conflict resolution, organization, coaching/mentoring, effective writing and presentation, problem solving, storytelling, decision making and time management, strategic planning, and critical thinking
**_Preferred Experience, Knowledge and Skills_**
+ Working in a SaaS based environment
+ Previous CRM or order management experience
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
_Base Salary range: $_ _50,000-$65,000 + monthly variable_
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the_** **_future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer._** **_We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people._** **_All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
_\#LI-Remote_
_\#LI-SB1_
_\#DE-Remote_
_\#DE-1064-2025_
Client Service Team Leader - Alternatives
Team Manager Job 13 miles from Waltham
At BBH, Partnership is more than a form of ownership-it's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career.
The Client Service Team Leader within the Alternatives group serves as a point of escalation for complex issues and directs team resources to achieve overall client satisfaction. As a Team Leader, you will handle day to day aspects of alternatives client relationships, perform core product functions as required, and collaborate on interdepartmental projects. You will be responsible for managing Client Service Supervisors and overseeing the performance of their teams consisting of Client Service Representatives and Senior Client Service Representatives. Also, you will be expected to understand and consult with clients on a variety of alternatives concepts related to hedge, private equity, private debt, and/or real estate funds.
About the team:
In the Alternatives Client Service Group, we believe collaboration is not only important to the development of our team, we believe it's a key component to delivering an exceptional level of client service, minimizing risk, and maintaining a growth-oriented learning environment for the future.
We take pride in diversity and welcome individuals with various professional backgrounds. We value your specialized knowledge and facilitate training and mentorship opportunities that will enable you to build on your skill set and further your career in this competitive industry.
As a member of the Alternatives Client Service team, you will help clients improve performance in all aspects. You will serve as a vital conduit between your team and your clients to ensure we meet their differentiated needs and exceed their expectations. The high level of external and internal interaction will enable you to continuously challenge yourself, sharpen your critical thinking skills and play a critical role in the growth of the firm.
To be successful, you'll need to:
* Be attentive to your team and your clients. Take time to really listen to your client's needs, understand their goals and how you can improve their experience.
* Be committed to staff development, demonstrate the ability to lead and empower others in a fast-paced work environment.
* Possess creative problem-solving skills including the ability to identify, recommend and implement solutions.
Key responsibilities include:
* Review and approval of monthly and quarterly NAV packs and allocations for funds investing in private debt, private equity, syndicated debt, OTC and various other equity and fixed income financial instruments
* Work with clients to solve complex problems, including but not limited to multi-currency equalization & IRR calculations
* Act as main point of contact for the client's auditors to provide documentation, answer queries relating to fund activity and ensure a smooth audit cycle
* Work closely with the BBH Alts financial reporting team during the quarterly and annual cycle
* Preparation and review of capital calls and distributions
* Work with support teams to ensure all teams are working together to ensure a seamless client experience
* Aid in enhancing and enacting new policies, procedures and internal controls, including implementation of new technology tools and updates to associated procedural guides
* Aid in the preparation of monthly and quarterly reporting for client presentation e.g. KPI and Board Reporting decks
* Ensure all client legal, tax and documentation related issues are appropriately documented.
* Act as the primary point of escalation for Systems, Operations, and Risk/Control for any client related issues and proactively manage the resolution process with frequent updates and satisfaction measures.
* Collaborate with Relationship Managers to stay abreast of client goals and identify opportunities to expand client relationships.
* Oversee and ensure training and cross training of employees on relevant job functions to develop breadth and depth of knowledge.
* Participate in inter-departmental and cross Line of Business Project teams.
* Provide ongoing feedback and coaching to staff to improve individual and team performance, including BBH's annual performance review process. Manage performance issues and disciplinary process for employees falling below set expectations.
* Lead and assist in implementing the coordination of new business and product implementations and conversions.
Qualifications:
* BA/BS degree in a business related field, and/or equivalent work experience.
* 5+ years of PE/RE/Hedge Fund Accounting and partnership accounting required, Global Custody experience a plus- 2+ years of supervisory experience, managing staff, and delivering performance reviews required.
* Detailed knowledge in one or more of the following alternatives industry segments: Public/Private Debt Funds, Private Equity, Hedge Funds or real estate funds.
* Highly proficient with Excel
* Working knowledge of WSO preferred
* Experience with Luxembourg domiciled funds desirable
What we offer:
* A collegial atmosphere focused on teamwork and healthy competition.
* Multifaceted opportunities that enable you to interact with more than one area of the firm, challenge yourself and add value.
* A chance to gain global competence working with clients, industry experts and colleagues located in 18 BBH offices throughout North America, Europe and Asia.
* Premium and accessible benefits program promoting healthy lifestyles, financial security, career development and a wide variety of opportunities to devote time to philanthropic initiatives.
We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in the job description, please do go ahead and apply.
About BBH:
Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.
We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development-so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice-creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.
We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often-pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.
Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.
Dental Office Manager
Team Manager Job 8 miles from Waltham
This is a Full-Time Dental Manager role.
The practice manager at 42 North Dental is partnered with the Dental Director to drive the growth and success of the office by supporting excellence in patient care and exceeding patient service expectations. As a practice manager you are responsible and accountable for the results of and the day-to-day operations of the office.
Responsibilities
Primary contact and resource for doctors in the practice
Review and maintain schedules for productivity
Treatment planning and coordinating to promote high case acceptance
Provide work flow direction for auxiliary staff
Human Resources including hiring, training, performance management and dismissal
Accounts receivables including patient pay and insurance
Reporting, interpreting and responding to practice metrics to improve office performance
Interact with home office to communicate office needs and success
Perform other related job duties as assigned
Qualifications
Minimum two years of experience managing a dental practice
Exceptional communication and customer service skills
Superior interpersonal skills
Thrives in a team-based environment
Displays a high degree of professionalism
Dedicated to being a true leader in the office
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Dental Office Manager
Team Manager Job 21 miles from Waltham
Sign-On Bonus $5,000!
Cornerstone Dental Care is proud that our focus on patients has driven a positive patient experience, best in class employee and dentist retention and satisfaction, as well as substantial growth in our practices. This is an opportunity for you to thrive in an efficient office environment with an outstanding dental team that is well trained and highly motivated. If you enjoy working in a clinically focused, patient centric, fully digital dental office, then we encourage you to apply today.
Overview
The Practice Leader role is an opportunity for you to thrive in an efficient office environment with an outstanding dental team that is well trained and highly motivated. If you enjoy working in a clinically focused, patient-centric, fully digital dental office then we encourage you to apply today.
Duties/Responsibilities
Manages all daily and monthly financial aspects of the office, including, but not limited to, revenue cycle, EOM reporting, bank deposits, vendor management, procurement oversight, etc.
Understands office KPI metrics and strives to reach goals in place.
Manages clinical and non-clinical staff within the office and submits payroll, conducts performance reviews, training, and oversees the employee lifecycle (hiring, onboarding, training, offboarding).
Maintains appropriate and efficient staffing of all departments, communicating team and practice goals continuously to motivate the team; leads staff meetings and morning huddles.
Delegate roles and responsibilities to each team member.
Ensures a patient-centric, collaborative culture within the office.
Oversees patient satisfaction and ensures the WOW patient experience. Addresses any shortfalls and implements improvements.
Collaborates with Regional Leader.
Required Skills/Abilities
Working knowledge of practice management software.
Superior communication skills with the ability to quickly establish rapport and work closely with patients and staff.
Exhibit outstanding customer service.
Education and Experience
Minimum experience of 3 - 5 years as a dental office manager/practice leader preferred.
Experience in leadership positions, managing and training new and existing employees.
Experience must demonstrate an attention to detail as well as strong project management and problem-solving skills.
Benefits for Part-Time Employees*
PTO, paid holidays, office closure days
Dental allowance
Uniform allowance, as needed
401(k) Eligibility
And Many More!
*Benefits subject to change and eligibility
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Prolonged periods of periods of standing and bending.
Must be able to lift
Our Mission & Values: Drive All Decisions and Actions “To Make Our Teams, Patients, and Practices Happier and Healthier!”
Positive Energy - We are enthusiastic, empathetic, compassionate, optimistic, generous, kind, and passionate.
Partnership - Work collaboratively together to achieve shared goals. We accomplish more together than as individuals. We are better together.
Communication - Set clear expectations and feedback to our patients and team members.
Growth - We strive to continuously improve and are goal-oriented. We grow always in all ways.
#sdmlo
Dental Office Manager
Team Manager Job 33 miles from Waltham
We are looking for an exceptional Dental Office Manager to join our team and help us continue to grow! The Office Manager role is a hands-on position that is dedicated to ensuring the success of the team and providing every patient with an extraordinary experience.
This position requires someone who excels in a fast paced, dynamic environment who has exceptional multitasking skills, loves interacting with customers and making a positive impact, and is driven to see the success of the entire team!
Our mission is to make people want to go to the dentist, and people do want to come to here. If you are looking for a fun, fast, and exciting place to work that will challenge you to grow, reward talent and effort, a place of unimagined career possibilities, we want to talk to you.
Responsibilities:
Manage employees' schedules and paid time off (not including doctors)
Ensure staff is on time, in uniform, and prepared for work before patients arrive
Conduct morning meetings with prepared agenda and reviews daily goals
Works with existing vendor relationships to manage office equipment, utilities, software, technology, and the facility itself and resolves any related problems or needed repairs
Report expenses and End of Month close-out monthly and manage supplies and budget
Promote a positive work environment in line with policies and culture
Address violations of culture, policies, and protocols and provide corrective action as needed
Maintain a full schedule of patients daily
Assist patients with understanding and accepting their clinical diagnosis
Calculate fees for dental treatment
Coordinate financial agreements for the patient's portion of dental treatment costs
Administrative duties including checking patients in and out and coordinating payments
Interview, hire, and oversee training of new employees
Maintain and clean and well-organized office
Support clinical staff and perform other duties as assigned
Qualifications:
Dental office management experience required (including knowledge of dental codes, terminology, procedures, and dental insurance).
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Demonstrated proficiency with Google Apps preferred.
Excellent verbal and written communication skills.
Ability to multi-task and work in a fast-paced environment.
Excellent critical thinking skills.
Honesty and Integrity.