Team manager jobs in West Des Moines, IA - 187 jobs

Come join our family! Microbac Laboratories is an essential business offering competitive pay and benefits including medical, dental, vision, life insurance, disability, generous paid time off including vacation, holidays and flex-time, a wellness program, referral bonus, tuition reimbursement and more! Whether you are just starting your career in science or looking to further it, Microbac will put you on the path of an exciting career with room to grow. Quality, safety, giving back to our communities, diversity and inclusion, customer success and employee wellbeing are part of our core culture. We are looking for motivated individuals to join our family as a Customer Relationship Lead. ABOUT MICROBAC Microbac serves our clients with the utmost expertise and respect for their market requirements, constraints and challenges. We embody a company-wide commitment to exceptional customer experience, which has been refined over nearly 50 years of trusted, analytical and measurement experience. Through our network of laboratories, offices, and field services, we have the flexibility to meet the unique requirements for each client, project and scope. As a privately held third-party testing company, Microbac operates with a commitment to safety, quality and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and life science markets. JOB SUMMARY The Customer Relationship Lead serves as our primary point of contact between this department and the Customer Service Manager. Through gaining a thorough understanding of the area requirements, time frames, flow and personnel, they ensure our clients will have correct samples logged in the system and supplies on hand to sample. This leadership position requires a high amount of communication, organization, decision making, and the ability to effectively coordinate the activities of cross-functional teams in a deadline driven work environment. Essential Functions: Gain a thorough understanding of client needs; act as the liaison between the client, team members, and our laboratory staff teams; Troubleshoot and head off problems, preventing them from adversely affecting the client. Learn each aspect / job in the area and be able to fill in as needed. Maintain sample storage areas. Coordinate communications and actions between internal departments/functions. Monitor the area flow and adjust if needed to meet all analytical hold times and outbound shipping deadlines. Work with CS personnel on both daily and quarterly shipping orders. Work with CS manager on supply inventory and ordering. Work with Field Service personnel on courier routes and turn coolers. Minimum Qualifications Degree in Food Science, Chemistry, or a related field of study; Technical understanding of Food and/or Environmental Testing requirements. Food and/or Environmental Testing Laboratory Experience is strongly desired. Client service or QA experience preferred. Ability to communicate clearly and effectively with both laboratory staff and non-technical individuals. Exceptional ability to work with others to troubleshoot and solve problems and delegate tasks when necessary. Familiarity with the regulatory testing requirements within the industry (i.e.; FDA; EPA). Demonstrated ability to effectively plan, organize and lead projects. Ability to demonstrate an observable commitment to service excellence and brand standards. Leadership in group of less than 10 people. Previous experience working in production setting. Customer service experience preferred. Ability to communicate clearly and effectively within all areas of the laboratory. Exceptional ability to work with others to troubleshoot and solve problems and delegate tasks when necessary. Demonstrated ability to effectively plan, organize and lead daily tasks and special projects. Ability to demonstrate an observable commitment to service excellence and brand standards. Maintaining a high level of customer contact, Customer Relationship Lead gains a thorough understanding of client needs and act as the liaison between the client and our laboratory staff teams Customer Relationship Leads manage the logistics of client projects, ensuring client needs are met in a timely and cost-effective manner Lead the Customer Relationship team to achieve success for all customers. Works with the CRM to plan, organize and ensure proper execution of the welcoming and on boarding process in a consistent, professional, and timely manner for all assigned accounts. Accountable for accurate account set up and responsible for setting up programs and testing information in the laboratory information management system (ELEMENT / CRM / AXIS / CONTROL and any other system set ups critical to customer management. As part of the onboarding process, review first sample Certificate of Analysis (COA) and invoice with the customer to verify that appropriate tests and reporting format are as requested. Answer customer phone and email inquiries, identify customer requirements, provide results and additional information that meets or exceeds the customer's expectations and follow up with solutions. Contact customers with information regarding test results that will be late or are out-of-specification and document all customer interactions in the customer relationship management (CRM) system. Works with internal leadership and staff to ensure the quality of work completed and reported meets or exceeds. pre-determined quality standards; and that the Company QA Program is followed and promoted. Supports quality and proactively participates in continuous improvement initiatives in the department. Maintain and grow overall client satisfaction through collaboratively working with clients to provide services that meet their needs and exceed their expectations. Effectively communicate customer requirements and coordinate projects with internal departments not limited to Customer Relations, Sales, Field Services and Laboratory Operations to ensure client needs are addressed in a timely and appropriate manner. Assist in customer complaint handling and investigation of customer complaints in accordance with company quality policy and SOPs. May delegate work assignments within the Customer Relationship Department. May manage and develop Customer Relationship staff in some locations. Monitor the progress of projects, heading off any potential setbacks that could adversely affect the customer. Communicate technical data to the laboratory's senior leadership and to clients. Maintain client files. Manage the financial and business aspects of assigned accounts, working closely with sales. Assists in communication/resolution of billing issues. Review analytical reports for completeness and accuracy prior to releasing to the client. Draft reports and other documentation and distribute as necessary. Field incoming leads and ensure they are transferred to the correct TSM/AM/Sales. Assumes accountability for the promptness of completing tasks and projects. Develops new products and/or services through evaluation of client needs through generating ideas for consideration. Identify cross selling and/or other customer intelligence that may be useful in creating new opportunities for existing customers. Provide support to the Sales teams and other CR team members. This may include customer visits or back up support for other team members. Participate in annual training certification to maintain working knowledge of tools required to perform the job; not limited to the Laboratory Information Management System (ELEMENT), CRM, and Standard Operating Procedures (SOPs). WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements: While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools; talk or hear. The employee is occasionally required to stand, walk, and sit. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include color vision and depth perception. Working Conditions: While performing the duties of this job, the employee will be in a general office environment. The noise level in the work environment is usually moderate. This job may require travel less than 20% As a privately held third-party testing company, Microbac operates with a commitment to safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and life science markets. OTHER: This is not an exhaustive list of all duties an employee may be required to perform. Microbac reserves the right to revise the job description at any time. Employment is at-will. Microbac, promotes a drug-free, alcohol-free workplace. Applicants considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration. Microbac is an Equal Opportunity Employer - We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

Brale is building the future of programmable finance with compliant, blockchain-native infrastructure. We help businesses launch, scale, and operate digital asset programs with confidence. Customer Success is at the core of how Brale accelerates launches, drives sustainable outcomes, and creates trusted customer value. Why This Role Matters As Brale's first Customer Success hire, you won't just support clients, you'll shape hey build and benefit from stablecoins from day one. Every launch, onboarding, and proactive solution you deliver will set the standard for how we scale trust in stablecoins and programmable finance. This founding role sits at the intersection of customer experience, technical execution, and growth. You'll own the journey post-signature, guiding clients from first integration to ongoing value, while building the systems, playbooks, and culture that make Brale's CS function both responsive and anticipatory. Your work will accelerate time-to-live, drive adoption and retention, ensure compliance, and uncover new opportunities across currencies, chains, and workflows. In short, you'll turn customer relationships into Brale's most powerful growth engine and play a central role in building multiple $100M+ ARR business lines. What You'll DoBuild & Scale the CS Function Act as the founding individual contributor. Own onboarding, relationship management, and customer growth while establishing Brale's Customer Success foundation. Build, evolve, and scale an AI-powered LLM to serve as the front line for Customer Success, ensuring proactive engagement, consistency, and efficiency at scale. Create modern processes for issue management, escalation, and cross-functional resolution, with accountability to clear customer SLAs and business outcomes. Transition into leadership by strategically hiring, onboarding, and coaching team members where human expertise adds the most value via a lean, technology-enabled CS discipline. Onboarding & Implementation Serve as the directly responsible individual (DRI) for getting clients live on Brale, thereby owning the journey from signed agreement to first live transaction. Lead end-to-end client onboarding, with a focus on speed, clarity, and customer confidence. Implement systematic processes for ticketing, sandbox/prod setup, and API integration Deliver a frictionless onboarding experience that reduces churn risk Business Value & Growth Define explicit success metrics for each program (issuance volume, transactions, revenue share, SLAs) Lead QBRs and health reviews to drive adoption, retention, and expansion Identify opportunities to extend programs across chains, currencies, and new workflows Risk & Compliance Enablement Ensure customer programs operate within approved flows of funds and regulatory frameworks Coordinate attestations, reporting cadences, and compliance checkpoints in coordinate with Brale Compliance discipline Customer Advocacy & Insights Provide best practices for API usage, automations, and runbooks Triage and escalate customer issues with clear SLAs Identify and flag recurring issues or patterns across customers, ensuring they are prioritized and resolved working with Product, Engineering, and Operations. Capture structured feedback informing roadmap, process improvement and case studies Team & Process Leadership Establish CS playbooks, dashboards, and customer health scoring models Collaborate cross-functionally with Sales, Product, Eng, Finance, Legal and Compliance What Success Looks Like Time-to-live ≤ 30 days from signature to first mint Time-to-value ≤ 60 days to first revenue share payout Retention: ≥95% logo retention; ≥120% net revenue retention 100% compliance hygiene and on-time attestations CSAT ≥ 4.7/5 What We're Looking ForExperience 2-4 years of progressive experience in Customer Success or related roles, demonstrating the ability to be both a strong do-er and an effective leader, either as a top individual contributor ready to step into leadership or as an established leader with 2-3+ years managing CS. Blockchain-native or deeply passionate about crypto and payments. Experienced in fintech. Well versed working cross functionally with compliance, legal, risk and finance functions Skills & Attributes Entrepreneurial mindset: thrives in ambiguity and building from scratch Ability to manage escalations and provide calm leadership in high-stakes moments Multidisciplinary fluency across technical, legal, and operational contexts Strong ability to build and maintain relationships with client leadership Hands-on experience with Intercom, Slack/Telegram support, and/or AI-driven CS tools Available in U.S. time zones with flexible responsiveness to customer needs Why Join Us Founding Customer Success role with direct impact on Brale's trajectory You enjoy learning something new every 9 minutes. Opportunity to build CS systems and culture from the ground up High-growth environment with exposure to cutting-edge blockchain applications Collaborative, ambitious, and mission-driven team

Job DescriptionBenefits: 401(k) matching Bonus based on performance Competitive salary Opportunity for advancement Paid time off ROLE DESCRIPTION: As a Customer Service Manager with the Waterhouse State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Oversee the customer service team and daily operations. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. Train and mentor customer service representatives. QUALIFICATIONS: 5+ years of experience in customer service, with 2+ years in a managerial role. Strong leadership and organizational skills. Excellent communication and problem-solving abilities.

Sam's Club is actively seeking Team Managers for various roles in Member Experience, Fresh Area, Merchandising, and Freight Flow across Iowa. As part of the Fortune #1 company, Walmart, Sam's Club offers diverse opportunities for career growth and development. If you are passionate about enhancing the member experience, driving sales growth, and nurturing your team's potential, this position could be a perfect fit. The Team Manager role involves fostering Sam's Club's culture and values, championing servant leadership, embracing change, delivering outstanding service to members, focusing on associate development, promoting diversity and inclusion, and effective talent management. This is an opportunity to join a fast -growing company with long -term career potential. Minimum qualifications include either 2 or more years of college, 1 year of retail experience with 6 months of supervisory experience, 2 years of general work experience with 1 year of supervisory experience, 1 year of SAM'S Club experience, or 3 years of military experience. Preferred qualifications include knowledge in environmental compliance or related fields, retail profit and loss statement management experience, supervisory experience, and warehouse experience with cold chain compliance. The annual salary range for this position is $62,000 to $84,000.

MTMX Compensation range is $55,000-$65,000/year + 10% bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. As a Manager of Team Member Experience at Cooper's Hawk, you'll play a vital role in shaping the journey of our Team Members-from their first day to every milestone along the way. As a standard bearer of the brand, you'll lead initiatives that attract, connect, engage, and retain top talent, all while promoting our company values and supporting the growth of our business. With a focus on hiring, training, onboarding, recognition, engagement, talent development, and HR support, you'll help create a workplace where Team Members feel valued, supported, and inspired. What You Will Get * 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events * Monthly Complimentary Wine Tasting for Two * Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount * 401(k) with Company Match * Health & Flexible Savings Accounts- Health and Dependent Care * Long-Term Disability; Voluntary Short-Term Disability * Basic Life and AD&D Insurance (with option to purchase additional coverage) * Paid Parental Leave * Paid Time Off * Access to Team Member Relief Program * Wellness and Mental Health Support * "Everyday Benefits" Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services * Team Member Rewards, Milestone Recognition and Referral Bonuses * Career Development Opportunities How You Will Succeed Show Up Ready: Come prepared, stay sharp, and start strong. * Develop quarterly staffing plans and partner with Talent Acquisition to ensure sourcing strategies are in place * Maintain applicant tracking systems and ensure internal job postings are visible to current Team Members * Ensure onboarding and offboarding processes are timely, organized, and positive * Participate in orientations and ensure training materials and uniforms are available Own What You See: Take responsibility, jump in, and do what needs to be done. * Collaborate with trainers and managers to ensure training programs are executed and standards are met * Conduct 30/60/90-day check-ins with new hires and communicate progress to department managers * Track and analyze time-in-position data and identify training and development opportunities * Ensure compliance with HR systems, certifications, and break policies Stay in Sync: Communicate often, move with your team, and keep service flowing. * Attend Community and manager meetings to stay aligned with team needs * Observe new Team Members on shift and provide feedback to support success * Partner with department managers and HR to coordinate leaves of absence and return-to-work transitions * Share engagement and retention insights with the GM and Area Director * Partner with managers to identify internal talent for hourly leadership roles * Follow policies, systems, and standards and ensure others are doing the same Make It Personal: Be genuine, listen well, and tailor the experience. * Conduct Stay Interviews and gather feedback to improve the Team Member experience * Provide guidance on Paylocity functions and benefits utilization * Ensure Team Members feel heard, supported, engaged and celebrated Add a Touch: Go beyond the expected to create memorable moments. * Promote a culture of fun and recognition through celebrations, events, and milestones * Coordinate charity events and community involvement opportunities * Lead the creation of monthly boards with tasting notes, Chef Recs, and Wine Club updates * Celebrate Team Member achievements and life events * Interact with Guests and Team Members in the restaurant to ensure uncompromising hospitality What You Will Bring * Must represent Cooper's Hawk Values * Must be at least 21 years of age * Must have experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or in management at Cooper's Hawk Winery & Restaurants or have previous management experience with another restaurant concept * Must have a passion for hospitality * Has knowledge of operations in the tasting room, front of house, and kitchen to understand the Team Member experience in each part of the restaurant * Is able to communicate clearly and effectively with strong interpersonal and leadership skills * Has the ability to multi-task and work effectively in a fast-paced environment * Maintains basic knowledge of first aid and handling emergencies * Has the ability to work flexible shifts and schedules, inclusive of weekends and some holidays * Has the ability to perform essential functions to company standards with reasonable accommodation * Must be able to read, write and understand English * Must be able to lift and carry up to 50 lbs. * Must be able to stand for at least 10 hours per shift * Must have the ability to work 50-60 hours per week * Ability to work flexible shifts and schedules, inclusive of weekends and some holidays Cooper's Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper's Hawk. Cooper's Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper's Hawk, we're bringing the vibrant flavors of Rome to them as well. Together, we're creating a lifestyle brand like no other.

The Customer Care Manager is responsible for the day-to-day operations of a contact center for Mom's Meals. This role will directly manage 6-9 supervisors, and will indirectly manage approximately 150 hourly employees. BenefitsOur employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer. We value our team members, and this is one way we can show it. Benefits include:-PTO, holiday pay and holiday of choice-401(k) match-Life insurance-Short-term disability-Health, dental and vision insurance-Maternity/paternity leave-Health savings account (HSA)-Flex spending accounts (FSA) - health and dependent Position Responsibilities may include, but not limited to Monitor Call Center productivity to ensure successful attainment of department goals and objectives Monitor individual and team dynamics and identifies both positive and negative performance trends Determine work procedures and lead process improvement initiatives within the Customer Care Department Study and standardize procedures to improve efficiency Manage the budgetary requirements of the department, ensuring staffing is accurate and meets the demands of the department Participate in the hiring, coaching, and termination of employees, with assistance from Human Resources Effectively facilitate team meetings and is responsible for communication strategy to the Contact Center Assist with external clients to handle higher level concerns Responsible for 125-175 hourly employees and 6-9 supervisors Required Skills and Experience Bachelor's Degree or equivalent education and experience 5+ years of call center leadership experience Proficient in Microsoft Office Suite, with focus on Word, Excel and Outlook Excellent verbal, telephone, and written communication skills Ability to multi-task and handle numerous assignments simultaneously Strong leadership skills and the ability to take initiative Ability to work well in a team environment Effective training and meeting skills Professional, positive, and enthusiastic attitude Proven performance management, coaching, and counseling skills Strong attention to detail and analytical skills Physical requirements Repetitive motions that include the wrists, hands and/or fingers Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus Company Overview Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others. EEO Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23

As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives. We're seeking a **Client Service Supervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. Our Benefits: + Comprehensive medical, dental, and vision coverage + 401(k) retirement plan + Paid time off and holidays + Employee assistance programs and wellness initiatives + Flexible options to support a balanced life **Responsibilities** What You'll Do: + Maintain elements of the assigned clients' files, and all related paperwork. + Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records. + Assigns homecare aides based on the client's overall needs and Plan of Care. + Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team. + Proactively communicates schedules and changes with clients, home care aides, referral sources, and management. + Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties. + Prepares and submits routine departmental reports as required. + Records and maintains accurate documentation of the client's condition and overall service. + Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships. + Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents. + Provides education and coaching on changes to a client's Plan of Care. + Maintains positive working relationships with clients, homecare aides and referral sources + Ensures compliance with local, state and federal laws as well as with Company policies and procedures. + Performs other related duties as assigned. + If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly. + This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above. **Qualifications** What You'll Bring: + Excellent organizational skills: ability to multitask and manage multiple responsibilities. + Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. + Strong problem-solving skills; ability to deal with conflict in a professional manner. + Ability to multitask and manage multiple responsibilities. + Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. + Basic computer literacy and typing skills. + Customer service skills. Education and Experience: + At least 18 years of age. + High school graduate or equivalent preferred; May require higher level of education or certification. + Current PPD, or Chest x-ray if applicable. + Medicaid, Waiver, or Home Healthcare experience preferred. + Other Requirements pursuant to state or local rules as applicable. Management Authority: + Conducts performance reviews + Trains other associates + Directs work of other associates Physical Requirements: + Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds + Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs. + Ability to communicate effectively and clearly with others to exchange information. Travel Requirements: + Regular travel on a daily or weekly basis required, even in inclement weather _The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._ _Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._ **Job Profile Summary** The Care Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.

Job DescriptionDescription: AMBA is seeking a talented Operations Team Lead to join our growing team! We are looking for someone who thrives in an agile, team-oriented environment. About AMBA Since 1981, AMBA has been a trusted provider of essential coverage for retired public servants nationwide. Our reach extends to diverse groups, including hardworking public employees, state retirees, educators, military personnel, trade professionals, firefighters, law enforcement, Unions, Alumni groups, Allied Healthcare, and other non-profit associations. As a full-service marketing and membership development company, we proudly offer outstanding insurance services to our vast network of 44 million members across 450+ associations in all 50 states. Benefits Comprehensive benefits package including medical, dental, and vision insurance, spending accounts, and other voluntary benefits. Annual Bonus Program. Corporate 401k Matching. Generous time off including vacation days, 10 paid company holidays, and paid parental leave. Sick time that can be used for both physical and mental wellness days. Community Involvement perks, including 1 paid day off each year to volunteer with a local charity of your choice and company volunteer events. Free, confidential counseling and support through our Employee Assistance Program (EAP). Support & development to cultivate your knowledge and continuing education to support your professional designations. Business casual dress code. Hybrid work arrangement. About the Role The Operations Team Lead will aid the team by answering daily questions, providing ongoing developmental training to team members, encouraging self-directed research, and providing team motivation to meet departmental goals. Day to Day Engage in interactive communication with each team member, promoting and encouraging a positive team atmosphere. Focuses on continuous improvement of the team, identifies the need for ongoing training, and provides recommendations to management. Monitor workload and file distribution to maintain required service levels. Handle reporting of key performance indicators and other business metrics. Audit and monitor employee functions to ensure the quality and timeliness of processes. Provide backup to the supervisor, as necessary. Address escalated requests and work pieces related to complex customer situations keeping supervisor aware of situation and providing documentation. Ensure that all regulatory, compliance and transparency requirements are met and comply with all internal policies and procedures. Create and update standard operating procedures for processes and systems within the department. May attend meetings with other departments to resolve issues and provide updates to the team. Other duties as assigned. Requirements: Insurance or customer service experience is required. High school diploma required. College degree or 3+ years related experience preferred. Property & Casualty license required. If not licensed, must be able to obtain within one year of employment. Excellent written and verbal communication skills Self-motivated. Demonstrates critical thinking. Ability to work well in a team environment. Excellent organizational and time-management skills with ability to multitask. Detail oriented to ensure accuracy. Ability to lead others. Demonstrates problem solving skills. Advanced computer skills and the ability to navigate through multiple systems without assistance. AMBA is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture, attracting top talent with shared values and forming the foundation for a great place to work.

Job DescriptionDescription: The beautiful and historic Renaissance Des Moines Savery Hotel of Front Office Manager at our StepStone Hospitality managed hotel. This candidate should demonstrate excellent organizational & communication skills, a strong proficiency in multi-tasking with exceptional hospitality and guest service skills. Administration · Maintain standards of quality guest service. · Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper. · Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel. · Participate in the preparation of the annual hotel budget. · Increase level of guest satisfaction by delivery of an exceptional product through employee development. · Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates. · Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security. · Respond and resolve guest requests, complaints, or questions in a courteous and timely manner. · Ability to accurately use various office and accounting software. Support · Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. · Ability to assist with the design and preparation of statistical reports and presentations as needed. · Ability to accurately report information. · Ability to assist with various accounting department tasks as needed. · Ability to scrupulously follow all StepStone and hotel policies and procedures. · Attend required meetings. Personal Effectiveness · Projects and assignments are completed thoroughly, professionally, and with care. · Adjusts to high-pressure conditions and is open to change. · Assumes responsibility for personal growth and development. · Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates. Requirements: These are required of every associate. · Minimum lifting of 20 pounds. · Pushing, bending, stooping, upward reaching, manual dexterity. · Hearing, writing, typing. · Minimum pulling of 20 pounds. · Other duties may be assigned. Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers - EOE/M/F/D/V

Lightedge Solutions is developing IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, Lightedge has been successful in offering businesses alternatives that streamline operations, improve reliability, and reduce costs. If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change daily, then Lightedge can offer you a dynamic corporate environment built on teamwork and personal responsibility. The primary responsibility of the Triage & Support Manager is to lead the Support teams to ensure that every customer interaction is upholding Lightedge's customer-centric culture. They will also drive performance improvement through data analysis, process design, coaching, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers. Must be flexible in working nights and weekends as needed, as well as maintaining an on-call schedule. This position reports to the Director of Operational Excellence If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you! Leadership & Team Management Manage and develop a team of 24x7 Support Supervisors, Support Engineers, Premier Support Engineers, Support Technicians, Triage Technicians, and Shift Supervisors staffed for both day and night coverage. Lead regular stand-up and tactical meetings to review priorities, open incidentsescalations, and operational performance. Conduct weekly 1:1 meetings with direct reports and skip-level meetings as needed to ensure communication and alignment. Create, maintain, and post shift schedules ensuring adequate coverage across all time zones and platforms. Collaborate with the Lightedge Training Team to maintain a robust and evolving training program for Support and Triage staff. Be a decision maker for Operations Support Operational Oversight Act as on-call Incident Manager during Major Incidents, providing real-time coordination, communication, and leadership. Serve as Problem Manager post-major incident to drive Root Cause Analysis (RCA), documentation, and follow-up actions. Oversee triage processes to ensure incidents, cases, and requests are handled efficiently and within SLA targets. Lead and support participation in Product, Support, and internal cross department Lightedge projects that impact support operations. Ensure support SLA adherence ServiceNow Administration & Analytics Develop, maintain, and optimize ServiceNow Analytics, Dashboards, and Lists to measure performance, workload, and SLA compliance. Maintain ServiceNow Knowledge Articles as acting librarian for the Operations Support Knowledge Base (KB), ensuring all support levels adhere to KCS (Knowledge-Centered Service) principles. Ensure that all Incidents, Cases, and Requests are properly categorized and documented within ServiceNow. Collaboration & Process Improvement Partner with Platform Engineering, Security, Public Cloud, and IT teams to resolve complex customer issues and identify systemic improvements. Drive the adoption of ITIL best practices across triage, incident, and problem management functions. Identify and implement process and workflow improvements to enhance efficiency, knowledge sharing, and customer satisfaction. Continually drive Alerting improvements with Triage, Monitoring and Automation teams. Qualifications 5+ years of progressive experience in Technical Support, Service Desk, NOC, or Infrastructure Operations, including 2+ years in a management role. Proven experience leading 24x7 support teams or shifts in a Managed Services Provider (MSP) or Cloud/Infrastructure environment. Strong understanding of: ServiceNow Cases, Requests/Service Catalog Requests, Incidents, and Changes CSDM/CMDB model including Configuration Items (CIs), Assets, and Relationships Demonstrated ability to manage major incidents and perform detailed root cause and trend analyses. Exceptional communication, problem-solving, and leadership skills. Familiarity with ITIL, KCS, and continuous improvement methodologies. Technical Experience Intermediate knowledge supporting some or all of the following areas: ServiceNow: ITSM, ITOM, CSM, and SOW Server Operating Systems: IBM i, Windows, Unix, and/or Linux IBM Operations: Scheduled jobs and automation tasks Virtualization Technologies: VMware, Nutanix AHV, or Hyper-V Server Hardware Platforms: Dell, HPE, Lenovo, etc. LAN/WAN Networks: Cisco, Juniper, Arista, etc. Firewalls and Security: Palo Alto, Fortigate, Cisco ASA, etc. Web Services: Apache, IIS, and related components Databases: MySQL, Microsoft SQL Server, MongoDB, etc. VPN Technologies: IPSEC and SSL VPN Load Balancers: F5, NSX, and comparable solutions Performance Metrics SLA compliance rates for Incident and Request response/resolution Major Incident recovery time and post-incident RCA completion Knowledge article quality and usage metrics (KCS adherence) Support staff engagement, training completion, and performance improvement ServiceNow dashboard accuracy and operational visibility

Join the City Wide Facility Solutions team in Des Moines as our new Office Manager! In this pivotal role, you'll be the go-to person for all office operations. While being bilingual is a plus, it's not a requirement. Enjoy a standard Monday through Friday schedule from 9 AM to 5 PM, leaving your weekends free for yourself! This is an exciting opportunity for the perfect candidate to become a valued member of our team here in Des Moines. Why join City Wide? At City Wide Facility Solutions, we're proud to lead the way in the building maintenance industry with over 100 franchises across the nation! As a sales and management powerhouse, we offer a comprehensive solution for all your building maintenance needs, both inside and out. Our commitment to core values-honesty, integrity, professionalism, care, and teamwork-guides everything we do. We're on the lookout for passionate individuals eager to forge a career rather than just fill a position, and we prioritize promoting from within. If you're searching for a dynamic team that fosters a cooperative, inclusive, and enjoyable environment while celebrating exceptional performance, we encourage you to apply. Are you ready to join us? Requirements Position Requirements • Proven experience as an Administrative Assistant. • Experience in Bookkeeping and/or Accounting. • Knowledge of Human Resources principles and practices. • Ability to multitask, collaborate and communicate well with individuals of all backgrounds in a fast-paced environment. • Ability to use excellent judgement, always handle confidential materials and display a professional demeanor. • Customer Oriented - Ability to care for customers' needs while following company procedures. • Detail Oriented - Ability to pay attention to the minute details of a project or task. • Accuracy - Ability to perform work accurately and thoroughly. • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. Essential functions • Answer telephone and provide information and/or refer calls in a professional and courteous manner. • Greet all office visitors in a professional and courteous manner. • Assist in the maintenance of electronic customer and employee files. • Assist in developing and implementing Standard Operating Procedures. • Operational administration, not limited to customer and IC document creation/management, regulatory compliance and CRM management. • Assist in IC compliance audits and maintaining required contractor documents. • Maintain CRM database ensuring accuracy of all client and contract records and verify all required client documents are uploaded in CRM and sent to accounting Benefits Pay - 22.00 per hour Benefits: Currently, City Wide provides health benefits through United Healthcare. You become eligible on the first day of the month following 90 days of employment, provided you work 30 hours or more per week and complete the necessary enrollment forms. While City Wide does not currently offer 401(k) benefits, we are actively exploring our options. Holiday Pay: After 90 days of employment, you'll enjoy six (6) paid company holidays as long as you're part of our team! These holidays include New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Paid Time Off (PTO): Upon joining, you will begin accruing PTO. You can start utilizing this benefit after completing your first 90 days with us.

The UM Lead is responsible for overseeing day-to-day activities within the Utilization Management (UM) department, including staffing, assignment management, and serving as the first line of escalation for problem-solving. This role ensures effective leadership and delegation of daily UM activities and workflows. The UM Lead is also responsible for intervening with payers to prevent denial escalation, managing in-house expedited appeals, and conducting medical reviews for post-claim audits. As a resource and mentor to the UM staff, the UM Lead provides education on payer requirements, regulations, and standard work practices. This role involves collaboration with the Director of Care Coordination/Case Management and a multidisciplinary team. Essential Functions: * Understands, incorporates, and demonstrates Trinity Health's Mission, Vision, and Values in all behaviors, practices, and decisions. * Facilitates daily activities of the UM department and provides leadership to the team. * Assists the Director in hiring, training, coaching, and evaluating personnel. * Maintains confidentiality regarding personnel matters within the department. * Works with healthcare providers to assess medical necessity and appropriateness of inpatient admissions, providing feedback on documentation to support these decisions. * Collaborates with the team to maximize financial reimbursement for MercyOne Central Hospital through accurate and timely clinical documentation. * Coordinates with the Pre-service Team to ensure pre-certification for patients with complex diagnoses or care settings, in accordance with payer requirements. * Maintains strong relationships with insurance payers to facilitate authorization approvals. * Collaborates with the Revenue Cycle, HIM, Denials, and Finance teams. * Recognized as an expert in UM practices and technical skills. * Demonstrates effective communication (verbal, written, and digital) in various forms including medical records, emails, and phone calls. * Consults with other professionals to improve patient outcomes. * Utilizes current literature to guide practices and improve outcomes. * Seeks assistance in conflict resolution when needed. * Effectively delegates tasks to other UM team members and evaluates their performance. * Completes assigned learning materials and competency activities within orientation and beyond. * Contributes to the professional growth of others by serving as a preceptor, coach, and mentor. * Assists in managing resources to meet quality and financial goals. * Performs other duties as assigned by the manager. * Maintains knowledge of relevant federal, state, and local regulations, as well as Trinity Health's Organizational Integrity Program, Standards of Conduct, and other policies to ensure adherence. Minimum Qualifications: * Comprehensive knowledge of Utilization Management, typically gained through a bachelor's degree in Nursing, Healthcare Administration, or a related field, or equivalent relevant UM work experience. * A minimum of 5 years of Utilization Management experience. * Previous leadership experience preferred. * Current Registered Nurse License in the State of Iowa required. * Certification in Utilization Management preferred. * Comfortable working in a collaborative, shared leadership environment. * Strong personal presence characterized by honesty, integrity, and a caring attitude, with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. Education: * Bachelor's degree in Nursing, Healthcare Administration, or a related field. * Relevant work experience in Utilization Management may be considered in lieu of degree. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Position Title:ISU Meat Lab Team LeaderJob Group:Professional & ScientificRequired Minimum Qualifications:Bachelor's degree and 5 years of related experience Preferred Qualifications:Bachelor's degree in animal science, meat science, food science or a related field Experience overseeing staff or student workers HACCP certified and experience managing and implementing HACCP food safety systems. Experience with animal harvest, carcass fabrication, and meat processing Experience operating and maintaining meat processing equipment including, but not limited to, meat saws, vacuum stuffers, grinders, mixers, bowl cutters, injectors, smokehouses, and packaging machines. Experience with humane livestock handling Job Description: Iowa State University is seeking a Program Specialist III - Meat Lab Team Leader to support the day-to-day operations of the ISU Meat Laboratory, including regulatory compliance and equipment maintenance. This position plays a critical role in supporting teaching, research, Extension, and production activities within a USDA-inspected facility. The role oversees and guides student employees; assists with undergraduate and graduate instruction, faculty-led research, and fee-for-service activities; and supports meat science Extension programming. The position is highly hands-on, with direct involvement in animal harvest, carcass fabrication, value-added meat processing and packaging, and close collaboration with faculty, staff, students, and external stakeholders in a dynamic, production-focused environment. Key Responsibilities Support day-to-day operations of the ISU Meat Laboratory, including animal harvest, carcass fabrication, value-added meat processing, packaging, labeling, retail sales, and fee-for-service activities. Oversee, train, and coordinate student employees to ensure efficient, safe, and compliant laboratory operations. Operate and oversee specialized meat processing and packaging equipment in support of teaching, research, Extension, and production activities. Provide technical and operational support for undergraduate and graduate teaching, faculty-led research projects, and Extension programming, including workshops, short courses, and outreach events. Develop, implement, and maintain USDA-FSIS regulatory compliance programs, including HACCP, SSOPs, SOPs, humane animal handling, food defense, labeling, and required documentation. Conduct microbiological sampling, complete annual HACCP reviews, and ensure ongoing compliance with food safety and inspection requirements. Manage preventive maintenance programs for meat laboratory equipment, maintain maintenance records, and train students on safe and proper equipment operation. Maintain inventory and assist with procurement of supplies, ingredients, and equipment; communicate maintenance, repair, and replacement needs. Why Join Us? The Iowa State University Meat Laboratory is a premier facility dedicated to supporting teaching, research, and Extension activities. The lab includes dedicated areas for slaughter, fabrication, further processing, and packaging, all outfitted with cutting-edge technology. The facility enhances student learning, supports innovative research, and provides valuable services to the meat industry. Iowa State's Meat Science Program is nationally renowned, and the Meat Laboratory is widely recognized as a leader in the field. Why This Role is Right for You If you're seeking a change of pace from traditional industry roles, this position offers a rewarding alternative-one where you can be hands-on, part of a collaborative and highly respected team, and continue to grow your technical expertise, leadership skills, and professional network. Whether you see this role as a long-term home or a strategic stepping stone, it provides the opportunity to give back, grow forward, and truly make a difference. Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position. This position will be open until filled. The candidate will be hired as a Program Specialist III. Level Guidelines • Senior-level position possessing high-level professional and/or technical skills working independently under minimal supervision to support ISU's mission and department or work unit goals • Applies senior-level professional knowledge and expertise to work requiring greater latitude • Solves moderately complex problems and regularly exercises judgment to determine appropriate action • Regularly exercises judgment to resolve problems and determine appropriate action on a broad set of issue and problems. May provide recommendations regarding problems/issues outside the bounds of defined procedures and practices • Responds to complicated inquiries, provides training, and provides direction to lower-level staff • May provide supervision for one to two other staff (i.e., leads a small work team) • May lead projects for which well-defined practices and procedures may not exist • Provides guidance to students Appointment Type:RegularNumber of Months Employed Per Year:Time Type:Full time Pay Grade:PS809Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email ********************** or call ************ or Toll Free: **************. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.Original Posting Date:December 22, 2025Posting Close Date:Job Requisition Number:R18361

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team! Team Lead $21/hr

Come join our family! Microbac Laboratories is an essential business offering competitive pay and benefits including medical, dental, vision, life insurance, disability, generous paid time off including vacation, holidays and flex-time, a wellness program, referral bonus, tuition reimbursement and more! Whether you are just starting your career in science or looking to further it, Microbac will put you on the path of an exciting career with room to grow. Quality, safety, giving back to our communities, diversity and inclusion, customer success and employee wellbeing are part of our core culture. We are looking for motivated individuals to join our family as a Customer Relationship Lead. ABOUT MICROBAC Microbac serves our clients with the utmost expertise and respect for their market requirements, constraints and challenges. We embody a company-wide commitment to exceptional customer experience, which has been refined over nearly 50 years of trusted, analytical and measurement experience. Through our network of laboratories, offices, and field services, we have the flexibility to meet the unique requirements for each client, project and scope. As a privately held third-party testing company, Microbac operates with a commitment to safety, quality and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and life science markets. JOB SUMMARY The Customer Relationship Lead serves as our primary point of contact between this department and the Customer Service Manager. Through gaining a thorough understanding of the area requirements, time frames, flow and personnel, they ensure our clients will have correct samples logged in the system and supplies on hand to sample. This leadership position requires a high amount of communication, organization, decision making, and the ability to effectively coordinate the activities of cross-functional teams in a deadline driven work environment. Essential Functions: * Gain a thorough understanding of client needs; act as the liaison between the client, team members, and our laboratory staff teams; Troubleshoot and head off problems, preventing them from adversely affecting the client. * Learn each aspect / job in the area and be able to fill in as needed. * Maintain sample storage areas. * Coordinate communications and actions between internal departments/functions. * Monitor the area flow and adjust if needed to meet all analytical hold times and outbound shipping deadlines. * Work with CS personnel on both daily and quarterly shipping orders. * Work with CS manager on supply inventory and ordering. * Work with Field Service personnel on courier routes and turn coolers. Minimum Qualifications * Degree in Food Science, Chemistry, or a related field of study; Technical understanding of Food and/or Environmental Testing requirements. * Food and/or Environmental Testing Laboratory Experience is strongly desired. * Client service or QA experience preferred. * Ability to communicate clearly and effectively with both laboratory staff and non-technical individuals. * Exceptional ability to work with others to troubleshoot and solve problems and delegate tasks when necessary. * Familiarity with the regulatory testing requirements within the industry (i.e.; FDA; EPA). * Demonstrated ability to effectively plan, organize and lead projects. * Ability to demonstrate an observable commitment to service excellence and brand standards. * Leadership in group of less than 10 people. * Previous experience working in production setting. * Customer service experience preferred. * Ability to communicate clearly and effectively within all areas of the laboratory. * Exceptional ability to work with others to troubleshoot and solve problems and delegate tasks when necessary. * Demonstrated ability to effectively plan, organize and lead daily tasks and special projects. * Ability to demonstrate an observable commitment to service excellence and brand standards. * Maintaining a high level of customer contact, Customer Relationship Lead gains a thorough understanding of client needs and act as the liaison between the client and our laboratory staff teams * Customer Relationship Leads manage the logistics of client projects, ensuring client needs are met in a timely and cost-effective manner * Lead the Customer Relationship team to achieve success for all customers. * Works with the CRM to plan, organize and ensure proper execution of the welcoming and on boarding process in a consistent, professional, and timely manner for all assigned accounts. Accountable for accurate account set up and responsible for setting up programs and testing information in the laboratory information management system (ELEMENT / CRM / AXIS / CONTROL and any other system set ups critical to customer management. * As part of the onboarding process, review first sample Certificate of Analysis (COA) and invoice with the customer to verify that appropriate tests and reporting format are as requested. * Answer customer phone and email inquiries, identify customer requirements, provide results and additional information that meets or exceeds the customer's expectations and follow up with solutions. * Contact customers with information regarding test results that will be late or are out-of-specification and document all customer interactions in the customer relationship management (CRM) system. * Works with internal leadership and staff to ensure the quality of work completed and reported meets or exceeds. pre-determined quality standards; and that the Company QA Program is followed and promoted. * Supports quality and proactively participates in continuous improvement initiatives in the department. * Maintain and grow overall client satisfaction through collaboratively working with clients to provide services that meet their needs and exceed their expectations. * Effectively communicate customer requirements and coordinate projects with internal departments not limited to Customer Relations, Sales, Field Services and Laboratory Operations to ensure client needs are addressed in a timely and appropriate manner. * Assist in customer complaint handling and investigation of customer complaints in accordance with company quality policy and SOPs. * May delegate work assignments within the Customer Relationship Department. * May manage and develop Customer Relationship staff in some locations. * Monitor the progress of projects, heading off any potential setbacks that could adversely affect the customer. * Communicate technical data to the laboratory's senior leadership and to clients. * Maintain client files. * Manage the financial and business aspects of assigned accounts, working closely with sales. * Assists in communication/resolution of billing issues. * Review analytical reports for completeness and accuracy prior to releasing to the client. * Draft reports and other documentation and distribute as necessary. * Field incoming leads and ensure they are transferred to the correct TSM/AM/Sales. * Assumes accountability for the promptness of completing tasks and projects. * Develops new products and/or services through evaluation of client needs through generating ideas for consideration. * Identify cross selling and/or other customer intelligence that may be useful in creating new opportunities for existing customers. * Provide support to the Sales teams and other CR team members. This may include customer visits or back up support for other team members. * Participate in annual training certification to maintain working knowledge of tools required to perform the job; not limited to the Laboratory Information Management System (ELEMENT), CRM, and Standard Operating Procedures (SOPs). WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements: * While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools; talk or hear. The employee is occasionally required to stand, walk, and sit. * The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include color vision and depth perception. Working Conditions: * While performing the duties of this job, the employee will be in a general office environment. * The noise level in the work environment is usually moderate. * This job may require travel less than 20% As a privately held third-party testing company, Microbac operates with a commitment to safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and life science markets. OTHER: This is not an exhaustive list of all duties an employee may be required to perform. Microbac reserves the right to revise the job description at any time. Employment is at-will. Microbac, promotes a drug-free, alcohol-free workplace. Applicants considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration. Microbac is an Equal Opportunity Employer - We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

The beautiful and historic Renaissance Des Moines Savery Hotel of Front Office Manager at our StepStone Hospitality managed hotel. This candidate should demonstrate excellent organizational & communication skills, a strong proficiency in multi-tasking with exceptional hospitality and guest service skills. Administration · Maintain standards of quality guest service. · Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper. · Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel. · Participate in the preparation of the annual hotel budget. · Increase level of guest satisfaction by delivery of an exceptional product through employee development. · Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates. · Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security. · Respond and resolve guest requests, complaints, or questions in a courteous and timely manner. · Ability to accurately use various office and accounting software. Support · Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. · Ability to assist with the design and preparation of statistical reports and presentations as needed. · Ability to accurately report information. · Ability to assist with various accounting department tasks as needed. · Ability to scrupulously follow all StepStone and hotel policies and procedures. · Attend required meetings. Personal Effectiveness · Projects and assignments are completed thoroughly, professionally, and with care. · Adjusts to high-pressure conditions and is open to change. · Assumes responsibility for personal growth and development. · Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates. Requirements These are required of every associate. · Minimum lifting of 20 pounds. · Pushing, bending, stooping, upward reaching, manual dexterity. · Hearing, writing, typing. · Minimum pulling of 20 pounds. · Other duties may be assigned. Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers - EOE/M/F/D/V

As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives. We're seeking a fully remote **Client Service Supervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. The pay range for this role is $20-$22 per hour based on experience and location. Our Benefits: + Comprehensive medical, dental, and vision coverage + 401(k) retirement plan + Paid time off and holidays + Employee assistance programs and wellness initiatives + Flexible options to support a balanced life **Responsibilities** What You'll Do: + Maintain elements of the assigned clients' files, and all related paperwork. + Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records. + Assigns homecare aides based on the client's overall needs and Plan of Care. + Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team. + Proactively communicates schedules and changes with clients, home care aides, referral sources, and management. + Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties. + Prepares and submits routine departmental reports as required. + Records and maintains accurate documentation of the client's condition and overall service. + Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships. + Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents. + Provides education and coaching on changes to a client's Plan of Care. + Maintains positive working relationships with clients, homecare aides and referral sources + Ensures compliance with local, state and federal laws as well as with Company policies and procedures. + Performs other related duties as assigned. + If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly. + This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above. **Qualifications** What You'll Bring: + Excellent organizational skills: ability to multitask and manage multiple responsibilities. + Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. + Strong problem-solving skills; ability to deal with conflict in a professional manner. + Ability to multitask and manage multiple responsibilities. + Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. + Basic computer literacy and typing skills. + Customer service skills. Education and Experience: + At least 18 years of age. + High school graduate or equivalent preferred; May require higher level of education or certification. + Current PPD, or Chest x-ray if applicable. + Medicaid, Waiver, or Home Healthcare experience preferred. + Other Requirements pursuant to state or local rules as applicable. Management Authority: + Conducts performance reviews + Trains other associates + Directs work of other associates Physical Requirements: + Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds + Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs. + Ability to communicate effectively and clearly with others to exchange information. Travel Requirements: + Regular travel on a daily or weekly basis required, even in inclement weather _The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._ _Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._ **Job Profile Summary** The Care Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.