WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience
GL1
Team manager job in Norwalk, CT
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$25-45 hourly 60d+ ago
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Industrial Customer Service Supervisor
Xecutive Recruitment Inc.
Team manager job in Stamford, CT
This leadership role oversees a frontline customer support team responsible for managing inbound customer interactions, order processing, and service-related requests. The Customer Service Team Lead ensures consistent service quality, operational discipline, and team performance while partnering closely with internal departments to support revenue, fulfillment, and customer retention objectives.
The position blends people leadership, operational oversight, and customer advocacy in a fast-moving, metrics-driven environment.
Core Duties
Lead daily workflow and activity management for a team of customer-facing representatives.
Coach, develop, and hold team members accountable to service expectations, quality standards, and response-time goals.
Oversee incoming communication channels, ensuring prompt and professional handling of customer inquiries and requests.
Maintain accurate records of customer interactions, transactions, and follow-ups within internal systems.
Coordinate with cross-functional partners to ensure smooth execution of orders, timely quotations, and issue resolution.
Review performance data and service metrics to identify trends, gaps, and improvement opportunities.
Address escalated customer concerns and support resolution efforts to maintain strong client relationships.
Facilitate onboarding and ongoing training for new and existing team members.
Identify and implement process enhancements that improve efficiency and customer experience.
Ensure adherence to all workplace safety standards and operational policies.
Support sales-related administrative activities, including order entry and quote support.
Manage corrective actions related to customer feedback or service discrepancies.
Perform additional responsibilities as assigned.
Leadership & Professional Competencies
Strong ability to lead, motivate, and influence teams toward measurable results.
Customer-focused mindset with sound judgment in problem-solving and decision-making.
Ability to balance independent decision-making with collaboration across departments.
Effective communicator with a professional, confident presence in written and verbal interactions.
Comfortable managing priorities in a high-volume, deadline-driven environment.
Demonstrated capability to navigate challenging customer situations calmly and professionally.
Technical curiosity and aptitude to understand product specifications, documentation, and usage.
Proven experience managing people and driving accountability.
Required Background
Several years of experience in a customer-facing support or service role within a business-to-business setting.
Prior experience in a supervisory, lead, or teammanagement capacity.
Hands-on experience working with customer management and enterprise systems.
Track record of managing multiple priorities in fast-paced operational environments.
Proficiency with common business software tools.
Flexibility to support varying schedules and operational needs.
Dependable transportation.
Preferred Experience
Exposure to operational, manufacturing, or distribution-based environments.
$38k-57k yearly est. 3d ago
Legal Operations Manager (USA)
Trexquant Investment 4.0
Team manager job in Stamford, CT
Trexquant is a growing systematic fund manager with a core team of highly accomplished technologists. We apply a wide variety of statistical and machine learning techniques to build investment portfolios and trade our client assets in global equity and futures markets. We are hiring a Contract Manager based in Stamford, CT to manage data and technology procurement contracts. This position will sit in the Company's Legal and Compliance team.
We are seeking a Legal Operations Manager to join our growing legal and compliance functions. This role is ideal for someone who enjoys building scalable, tech-enabled legal processes and managing the operational backbone of a high-performing legal team.
You will implement and maintain contract management systems, automate workflows, ensure compliance and recordkeeping, support regulatory filings, and manage the intake and tracking of legal requests. You will also handle less complex contract negotiations using established form agreements and playbooks.
Responsibilities:
Contract Management & Automation
Administer and optimize Trexquant's contract lifecycle by using contract management tools (e.g., Ironclad, Conga).
Manage legal document execution and storage processes.
Track contract renewals and compliance obligations.
Technology Enabled Process and Workflow Design
Build and maintain Jira or other solution based workflows for legal request intake, approvals, and reporting.
Proactively identify opportunities to automate and streamline legal and compliance processes.
Develop workflow descriptions and provide training to improve operational efficiency across the firm.
Contract Negotiation Support
Review, negotiate, and redline agreements such as NDAs, vendor contracts, and amendments by using form templates and playbooks.
Coordinate with internal business teams and external counterparties to finalize contracts.
Compliance & Recordkeeping
Maintain organized filing systems for regulatory and corporate compliance materials.
Support reporting, audit and policy implementation efforts.
Qualifications:
Bachelor's degree required; JD preferred but not required.
3-10 years of experience in legal operations, contract management or paralegal roles within a technology, financial services or legal department environment.
Strong understanding of contract lifecycle management and technology enabled workflow design.
Proficiency with:
Jira (for workflow management)
Conga or Ironclad (for contract lifecycle management)
DocuSign and Adobe Sign (for e‑signature processes)
Google Workspace (Docs, Sheets, Drive, etc.)
Basic HTML or similar skills (for form and template customization).
Excellent organizational skills, attention to detail and ability to manage multiple priorities in a fast‑paced setting.
A proactive mindset with a passion for improving processes through technology.
Ability to come 4 days per week in office with greater flexibility over time.
Benefits:
Competitive salary plus bonus based on individual and company performance.
Collaborative, casual and friendly work environment.
PPO Health, dental and vision insurance premiums fully covered for you and your dependents.
Pre‑tax commuter benefits.
Weekly company meals.
Trexquant is an Equal Opportunity Employer.
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$83k-135k yearly est. 2d ago
Manager, Licensing Support
Healthplanone 4.2
Team manager job in Shelton, CT
The Manager, Licensing Support will oversee state licensing for agents and agency/principal entities, including initial orders, renewals, and CE compliance. This leader owns the AgentSync vendor relationship. They Maintain accurate license data in AgentSync, manage system updates, reporting, and act as the internal SME on licensing, DOI, and FINRA regulations. Drive licensing policy governance, process improvements, and partner with HR on licensing-related hiring or terminations. Oversees employee productivity, training, carrier development to support team growth and operational excellence. ** The Manager, Licensing Support must be able to report to our Shelton, CT location 3 days a week (Tuesday's, Wednesday's & Thursday's). **
Supervisory Responsibilities: Team of support specialists and one team lead
Duties/Responsibilities:
Manage agent state license ordering (initial and renewals)
Oversee all Agency and principal licenses (entity licenses) are properly credentialed
Manage CE compliance tracking and remediation
Manage Affiliation and affidavits processing
License data accuracy and maintenance within AgentSync (SME)
Day to day AgentSync relationship and system changes/trainings
Licensing policy governance & continuous improvement
Act as a SME to all internal partners for license concerns regarding DOI issues, insurance regulations issues (FINRA's)
Assists in managing budget and helps to control expenses while meeting licensing operational requirements
Partners with HR regarding NHC's no hire/term conversations regarding licensing roadblocks
Oversee employee productivity, training, and personal/career growth
Performs other related duties as assigned
Required Skills/Abilities:
Bachelor's degree or equivalent experience
4+ years in a managerial position driving results and taking initiative (prioritizing workload/projects, creating and implementing process), tracking team metrics
6+ years state DOI licensing experience regarding licensing requirements for agents and agency/principal entities
4+ years with AgentSync or similar licensing management systems
Understanding of CE compliance and remediation processes
Strong grasp of DOI regulations and FINRA compliance standards
Excellent communication and collaboration skills to work with HR, leadership, and cross-functional teams
Leadership skills to mentor staff, monitor productivity, and support professional growth
Detail-oriented, organized, and capable of managing multiple priorities under tight deadlines
Intermediate to advanced proficiency with Microsoft Excel (V-Lookup and pivot tables, Macros)
Strong organizational skills with the ability to manage multiple priorities and projects simultaneously
Preferred Skills/Abilities:
Physical Requirements:
Must be able to remain in a stationary position (e.g., sitting or standing) for extended periods of time, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
Frequent use of a computer, dual monitors, keyboard, mouse, and other standard office equipment such as a telephone, copier, and printer.
Must be able to communicate effectively, including exchanging information in person, in writing, by telephone, email or video conferencing.
Visual and auditory acuity required to perform job duties effectively, including reading, writing, and interpreting information on screens or in print.
Hand dexterity, fine motor skills needed to operate a keyboard and mouse efficiently
Reach with hands and arms occasionally
For Hybrid Roles:
Must be able to commute to an office setting as required, which may include walking short distances and navigating an office environment.
Occasionally moves about the office to access files, office machinery, and meet with others.
$87k-112k yearly est. 1d ago
Risk & Claim Manager - DC13015
Pryor Associates Executive Search
Team manager job in Melville, NY
Melville area based Public Adjuster seeks experienced Risk & Claim Manager to lead risk initiatives and oversee complex Property Damage claims across Residential and Commercial portfolios. Responsibilities include strategic risk oversight; identify, assess, and mitigate risks through audit controls and data driven strategies; manage a diverse portfolio of Property Damage claims ensuring fair settlement; team development; mentor and manage adjusters and support staff; policy compliance; serve as central liaison between internal team, clients, underwriters, brokers and legal partners; analyze claim data, financials, reports and audit results; dispute resolutions, lead negotiation strategies, interpret policy language and prepare files for resolutions. Ideal candidate has 5 years risk management or property claim public adjusting experience (carrier or IA firm) as well as technical experience, understanding of policy language and claim procedures, and an analytical mindset. Excellent communicator, NYS Public Adjusters License preferred or willing to obtain. Willing to travel locally when needed. Six figure salary, health PTO, paid training, professional support. (DC13015)
$36k-83k yearly est. 2d ago
Plant Operations Manager
Dizario Search
Team manager job in Waterbury, CT
Operations Manager | Manufacturing | Near Waterbury, CT
A publicly traded manufacturing company near Waterbury, Connecticut is seeking an experienced Operations Manager to lead plant operations, drive continuous improvement, and support a strong culture of safety, performance, and employee engagement. This is a high-impact leadership role with broad responsibility across manufacturing, inventory, people development, and facility management.
Role Overview
The Operations Manager has overall responsibility for manufacturing operations and the physical facility. This includes strategic planning and execution related to product quality, cost control, safety, and employee relations. The role works closely with cross-functional leaders to ensure operational excellence and long-term business success.
Key Responsibilities
Lead plant turnaround initiatives and manage operations through change and ambiguity
Develop and lead manufacturing teams to deliver high-quality products at the lowest possible cost while maintaining a safe work environment
Coach, develop, and mentor supervisors and team leaders to align with company goals
Drive the Lean Manufacturing journey, focusing on daily improvement, employee engagement, capacity, visual management, and advanced manufacturing techniques
Oversee inventory control, including raw materials, supplies, and finished goods
Manage plant scheduling, recruiting, training, performance management, and employee relations
Collaborate with cross-functional teams to achieve site and company objectives
Monitor financial performance, root cause analysis, supplier performance, and process improvement
Ensure compliance with environmental permits and good manufacturing practices
Oversee buildings and grounds to maintain a professional, compliant facility
Qualifications & Experience
5-7 years of supervisory or management experience, with at least 4 years in manufacturing
Core manufacturing background with strong operational leadership experience
Experience leading plant turnarounds and managing change
Working knowledge of Lean Manufacturing principles
ERP experience required; SAP experience preferred
Strong safety mindset and experience supporting safe manufacturing environments
Experience with inventory management (raw materials and supplies)
Strong understanding of mechanical systems
General business and financial acumen
Background in maintenance and project execution preferred (engineering, trade experience, or time as a maintenance supervisor/planner/manager a plus)
Bachelor's degree in engineering, business administration, or related field preferred
ISO 9001 / ISO 14001 experience a plus
Benefits & Perks
Medical, Dental, and Vision insurance
Life and AD&D insurance
Short- and long-term disability, paid leave programs
401(k) with company match
Employee Stock Purchase Plan
PTO including sick time, vacation, and 11 paid holidays
Tuition reimbursement and college scholarships for dependents
Flexible spending and health savings accounts
Employee Assistance Program and healthcare concierge services
$80k-127k yearly est. 5d ago
Digital Operations Manager
Moses/Weitzman Health System
Team manager job in Middletown, CT
The Digital Operations Manager is responsible for maintaining content across web properties of the Moses/Weitzman Health System and its affiliates. A critical part of this role includes managing day-to-day requests leveraging tools [Monday, Sprout, Google Analytics, Meta Business Suite] while staying focused on larger omnichannel digital and integrated marketing strategy.
ROLE AND RESPONSIBILITIES
Email Marketing SME (Ex: MailChimp and/or Constant Contact) and leverage the capabilities to support digital and communications strategy
Own calendar and project tracking tools for full view of department activity; Execute related web content updates (Wordpress)
Streamline digital performance reporting across platforms [social, web, email]
Strong project management and organizational skills with public relations, marketing, sales, and/or technical analytics
Other duties as assigned QUALIFICATIONS
Required Skills and Education
Bachelor's degree required
5 to 7 years' experience in communications and/or digital media
Proficiency in HTML/CSS and code editors (Ex: WordPress)
Proficiency in Google Analytics, ability to track system-wide performance
Strong oral and written communication skills, organizational, time-management and prioritization skills, ability to multi-task, attention to detail, and interpersonal skills
Agency experience a plus
Familiarity with project management tools (Ex: Jira, Quickbase, Basecamp)
Ability to work nights and weekend if needed
Current Driver's license ADDITIONAL QUALIFICIATIONS
Excellent oral and written skills are required. This position is highly involved with staff, clients, colleagues, outside vendors and the community. Experience working Google Analytics, Meta Business Suite, Wordpress, MailChimp, Monday.com, and related platforms are a plus, as is experience in health care, policy or related nonprofit work.
Confidentiality of Information
Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies, as well as following established consumer data privacy best practices.
$80k-127k yearly est. 1d ago
Transportation Operations Manager
Transdevna
Team manager job in East Hartford, CT
Operations Manager
The Operations Manager reports directly to the General Manager in fulfilling daily operations, including but not limited to route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies and managing the operation within the budgetary plan for the location. This position is based in East Hartford, CT, and supports their local paratransit operation.
Candidates must have experience in passenger transportation, preferably paratransit operations.
Transdev is proud to offer:
+ Competitive compensation package of minimum $65,000 - maximum $70,000.
Benefits include:
+ Vacation: minimum of two (2) weeks
+ Sick days: 5 days
+ Holidays: 12 days; 8 standard and 4 floating
+ Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy
Key Responsibilities:
+ Assumes first-line supervision of location employees. Ensures company policies and procedures are followed
+ Assists the General Manager in the day-to-day operational oversight of location operations, including Safety, Human Resources, and Finance
+ Ensures drivers are mentally and physically prepared for their day.
+ Coordinates daily transit operations' dispatching, reservations and scheduling; in-service monitoring, and turn-in activities.
+ Have direct involvement in hiring, developing, and disciplining drivers and staff.
+ Focus on safety, accidents, and customer complaint resolution.
+ Completes necessary daily and/or weekly reports for company and customer
+ Tracks and maintains employee attendance system and processes driver and operations staff vacation requests. Maintains/orders necessary driver and staff uniforms.
+ Monitors and evaluates Operations activities. Includes: vehicle on-time statistics, missed runs, customer complaint data, accident data, road call data, and other operations-related functions
+ Performs all other duties as assigned and may assist with other areas based on location needs
+ Making hiring decisions for authorized roles; evaluated work performance of staff; ensures the timely and efficient completion of all assigned tasks.
+ Ensure telephone answer rate is at 92% or better
+ Ensure that abandoned calls are under 5%
+ Ensure calls are answered in less than 2 mins
+ Ensure overtime is controlled as per budget
+ Maintain productivity at 1.65 or better
+ Perform review and audit of calls
+ The above are some of the duties but limited to.
Qualifications:
+ 2-3 years of transit supervisory experience preferred.
+ Knowledge of regulatory requirements to assure compliance with applicable Federal, State, and local laws for operating demand response transportation services (FTA, DOT, ADA, and Drug & Alcohol, DOJ Title VI, and State DOT regulation)
+ Experience supervising schedulers, dispatchers, reservations and drivers
+ Computer literate with working knowledge of Microsoft Office.
+ The ability to prioritize tasks effectively and manage time effectively.
+ The ability to appropriately interact with employees of all levels, including drivers, customers, senior management, client representatives, union officials, and the general public.
+ Work extended hours, including weekends and holidays, if needed.
+ Demonstrate regular and consistent attendance and punctuality.
+ Possess a working vehicle to travel to and from work
+ Subject to DOT drug testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.
Physical Requirements:
+ Must be able to work shifts or flexible work schedules as needed.
+ The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
+ Work environment will be a combination of both indoors and outdoors.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants:Please Click Here for CA Employee Privacy Policy.
Job Category: Operations Management & Supervisory
Job Type: Full Time
Req ID: 6288
Pay Group: UC6
Cost Center: 55835
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.
$65k-70k yearly 5d ago
Client Services Team - Rye Brook
SLT 4.1
Team manager job in Port Chester, NY
CLIENT SERVICES TEAM - Rye Brook, NY
Reports To: Studio Manager
Employment Status: Part Time/Non-Exempt
KEY RESPONSIBILITIES
Greet and engage clients in a positive and friendly manner
Provide the highest level of client/customer service and hospitality to all clients/prospective clients
Share pricing and class information with prospective clients
Deliver Megaformer machine demos to new clients
Complete studio tours with new clients
Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
Ensure complete knowledge of Mariana Tek system
Assist Management with day-to-day operations of the studio
Ensure prompt response to studio emails; notify Studio Manager if needed
Understand SLT product knowledge, policies and procedures for retail operations
Complete basic Megaformer machine maintenance
Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
Assist in retail inventory at the end of the month
Complete opening and/or closing checklists
Perform other studio duties as needed
QUALIFICATIONS
Mariana Tek software experience a plus
Leadership experience a plus
Must have superior customer service skills
Must have excellent interpersonal skills and a service-oriented outlook
Must be highly organized
Ability to work independently as well as on a team
Should have a strong ability to communicate clearly with team members, clients and senior management
Must be able to move and/or lift heavy items, up to 50 lbs.
WORK REQUIREMENTS
Must be available to work:
Minimum of three shifts per week; minimum 4 hours each
Ability to work flexible hours; early morning/late night/ weekends
Some holidays (open year-round)
SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$110k-159k yearly est. 60d+ ago
HBG - Team Manager
Howley and Company
Team manager job in West Hartford, CT
Lead with Purpose at Howley Bread Group (HBG) - Where Warmth Meets Opportunity!
At HBG, we're more than just a Panera Bread bakery-café; we're a close-knit family committed to creating a positive impact. Our mission is simple yet powerful:
serve others, support one another, and win together
. As a TeamManager, you'll play a vital role in supporting this mission, helping to manage daily operations, lead your team, and ensure our guests have an exceptional experience.
Why You'll Love This Role:
As the TeamManager, you'll work closely with your General Manager, playing a critical role in leading the team and managing the café's day-to-day operations.
Help create a welcoming, inclusive environment where guests feel valued, and team members are motivated to do their best.
Oversee various aspects of the café, from customer service and team performance to operational efficiency and product quality.
Build your leadership skills through hands-on experience, preparing you for future opportunities within the company.
Key Responsibilities:
Operational Leadership: Assist your General Manager in running daily operations, ensuring the café operates smoothly and efficiently.
Team Development: Lead, coach, and develop team members, fostering a collaborative and positive work environment that encourages growth and high performance.
Customer Service Excellence: Ensure every guest receives outstanding service, stepping in to resolve issues and continuously improving the overall guest experience.
Financial Management: Support the General Manager in managing budgets and controlling costs.
Compliance & Safety: Uphold the highest standards of food safety, cleanliness, and regulatory compliance, ensuring that all team members adhere to company policies and procedures.
Why Howley Bread Group?
Path To Advancement: At HBG, we're committed to promoting from within. As a TeamManager, you'll have the opportunity to develop your leadership skills and advance within the company.
Supportive Environment: We are committed to fostering a supportive environment where your leadership is valued, and your career growth is a priority.
Community: We value our communities and strive to give back in a meaningful way.
Insurance: Medical, Dental, Life, Short-Term & Long-Term disability.
Retirement Plan: After 1 year, you are eligible to participate in the company's plan, upon reaching 21 years of age.
Vacation: After 90 days of employment, you are eligible for paid vacation.
What We're Looking For:
Must be at least 18 years old.
Previous experience in a supervisory or management role within the retail, hospitality, or food service industry is preferred.
Ability to pass a background check.
This role requires full-time (40) flexible hours, including nights & weekends.
While performing this job, the incumbent is regularly required to stand, sit, talk and hear in a loud environment.
Ready to Lead and Grow with Us?
If you're ready to step into a leadership role where your contributions truly matter, HBG is the place for you. Join us as a TeamManager and help drive success for our café while building a strong foundation for your career. Apply today and start your journey with Howley Bread Group!
$70k-115k yearly est. 17d ago
HBG - Team Manager
Howley Bread Group
Team manager job in West Hartford, CT
Lead with Purpose at Howley Bread Group (HBG) - Where Warmth Meets Opportunity! At HBG, we're more than just a Panera Bread bakery-café; we're a close-knit family committed to creating a positive impact. Our mission is simple yet powerful: serve others, support one another, and win together. As a TeamManager, you'll play a vital role in supporting this mission, helping to manage daily operations, lead your team, and ensure our guests have an exceptional experience.
Why You'll Love This Role:
* As the TeamManager, you'll work closely with your General Manager, playing a critical role in leading the team and managing the café's day-to-day operations.
* Help create a welcoming, inclusive environment where guests feel valued, and team members are motivated to do their best.
* Oversee various aspects of the café, from customer service and team performance to operational efficiency and product quality.
* Build your leadership skills through hands-on experience, preparing you for future opportunities within the company.
Key Responsibilities:
* Operational Leadership: Assist your General Manager in running daily operations, ensuring the café operates smoothly and efficiently.
* Team Development: Lead, coach, and develop team members, fostering a collaborative and positive work environment that encourages growth and high performance.
* Customer Service Excellence: Ensure every guest receives outstanding service, stepping in to resolve issues and continuously improving the overall guest experience.
* Financial Management: Support the General Manager in managing budgets and controlling costs.
* Compliance & Safety: Uphold the highest standards of food safety, cleanliness, and regulatory compliance, ensuring that all team members adhere to company policies and procedures.
Why Howley Bread Group?
* Path To Advancement: At HBG, we're committed to promoting from within. As a TeamManager, you'll have the opportunity to develop your leadership skills and advance within the company.
* Supportive Environment: We are committed to fostering a supportive environment where your leadership is valued, and your career growth is a priority.
* Community: We value our communities and strive to give back in a meaningful way.
* Insurance: Medical, Dental, Life, Short-Term & Long-Term disability.
* Retirement Plan: After 1 year, you are eligible to participate in the company's plan, upon reaching 21 years of age.
* Vacation: After 90 days of employment, you are eligible for paid vacation.
What We're Looking For:
* Must be at least 18 years old.
* Previous experience in a supervisory or management role within the retail, hospitality, or food service industry is preferred.
* Ability to pass a background check.
* This role requires full-time (40) flexible hours, including nights & weekends.
* While performing this job, the incumbent is regularly required to stand, sit, talk and hear in a loud environment.
Ready to Lead and Grow with Us?
If you're ready to step into a leadership role where your contributions truly matter, HBG is the place for you. Join us as a TeamManager and help drive success for our café while building a strong foundation for your career. Apply today and start your journey with Howley Bread Group!
$70k-115k yearly est. 48d ago
Behavioral Health Clinical Team Manager
Elara Caring
Team manager job in Rocky Hill, CT
At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.
:
Behavioral Health Clinical TeamManager
At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there's no place like home, and that's why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Behavioral Health Clinical TeamManager. Being a part of something this great, starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.
To continue to be an industry pioneer delivering unparalleled care, we need a Behavioral Health Clinical TeamManager with commitment and compassion. Are you one of them? If so, apply today!
Why Join the Elara Caring mission?
* Work autonomy and flexible schedules
* 1:1 patient care
* Supportive and collaborative environment
* Competitive compensation package
* Tuition reimbursement for full-time staff and continuing education opportunities for all employees
* Comprehensive insurance plans for medical, dental, and vision benefits
* 401(K) with employer match
* Paid time off, paid holidays, family and pet bereavement
* Pet insurance
As a Behavioral Health Clinical TeamManager, you'll contribute to our success in the following ways:
* Plans, directs, and participates in delivery of home health services to provide diagnosis-specific patient care, including coordination of services with providers, vendors, or facilities.
* Provides oversight of all patient care services and personnel. Oversight includes making patient and personnel assignments, coordinating patient care, coordinating referrals, assuring patient needs are continually assessed, and assuring the development, implementation, and updates to the individualized patient plan of care.
* Plans, directs, and participates in delivery of home health services to provide diagnosis-specific patient care, including coordination of services with providers, vendors, or facilities.
* Ensures the timely start of patient care within recommended regulatory guidelines.
* Processes and coordinates physician orders, staff assignments, and communications between direct care team members, the patient and their family, the following physician and primary care physician (as appropriate).
* Reviews and approves plan of care and evaluates proposed changes to the plan of care for clinical appropriateness.
* Integrates orders from all relevant physicians involved into the plan of care and ensures the orders are approved by the responsible physician.
What is Required?
* Associates Degree in Nursing related field is required.
* 2+ years home care experience as a Registered Nurse in Home Health or Behavioral Health
* 1+ year supervisory experience
* Current state license as a Registered Nurse
* Proficiency with enterprise applications such as Workday and HomeCare HomeBase
* Proficiency with MS Office Suite (Word, Excel, Outlook)
You will report to the Branch Director.
We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.
Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.
At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location.
This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to ********************.
$70k-115k yearly est. Auto-Apply 32d ago
Dental Office Manager
Alfa Dental Support, Inc.
Team manager job in Ronkonkoma, NY
Job DescriptionWho We Are:
At Diamond Braces, we believe in improving lives through healthier smiles. Our mission is to provide orthodontic care that is affordable, accessible, and delivered with amazing customer service-the 'AAA Experience.' We're committed to making every smile count, and we live by our “No Smile Left Behind” philosophy.
At Diamond Braces, your career growth is our priority. We provide continuous opportunities to learn, advance, and take on new challenges. As part of our team, you'll have a clear path to success, with the support and resources you need to reach your professional goals while making a meaningful impact on our clients' lives.
Dental Office Manager
Are you a natural leader with a passion for organization and patient care? We're looking for a proactive, friendly, and detail-driven Dental Office Manager to lead our office and keep our practice running smoothly. If you thrive in a fast-paced environment, love working with people, and have experience in dental administration-this is your opportunity to make a real impact. Help us deliver outstanding smiles while building a positive and efficient office culture!
Essential Functions:
TeamManagement: Lead and manage the office team, ensuring smooth operations and fostering a positive work environment. Provide guidance, support, and motivation to team members.
Training and Development: Oversee the training and development of staff, ensuring they have the skills and knowledge necessary to perform their roles effectively.
Recruiting: Participate in the recruitment process, from interviewing potential candidates to making hiring decisions, ensuring the office is staffed with qualified and motivated individuals.
Compliance and Regulations: Ensure the office complies with all relevant laws, regulations, and company policies, maintaining a high standard of practice.
Patient Relations: Manage patient relations, addressing concerns and ensuring a high level of customer service is provided at all times.
Financial Management: Oversee office budgets, billing, and financial reporting, ensuring financial goals are met.
Inventory and Supplies: Manage the inventory of office and dental supplies, ensuring the office is fully stocked and operational at all times.
Scheduling and Workflow Management: Optimize office scheduling and workflow to ensure maximum efficiency and patient satisfaction.
Maintain Accurate Records: Ensure all patient and office records are maintained accurately and securely, in compliance with legal and regulatory requirements.
Stay Flexible: Be ready to handle additional tasks as required, adapting to the dynamic needs of the practice.
Qualifications:
Experience in office management, preferably in a dental setting.
Strong leadership and teammanagement skills.
Excellent communication and interpersonal abilities.
Proficiency in office management software and technology.
Understanding of compliance and regulatory requirements in a healthcare setting.
Commitment to continuous learning and professional development.
Benefits:
Highly competitive compensation.
Health, dental, and vision insurance.
401(k) retirement plan with company match.
Paid time off and holidays.
Performance-based bonus opportunities.
Discounted orthodontic care for you and your family.
Loan assistance for dental assistant school and continued education (CE).
A fun, inclusive, and supportive culture where your career can thrive.
Job Type: Full-time
Compensation: Salary range starting at $62,000; final offer will be determined by experience and qualifications.
Job Location: In-person; local travel between offices may be required.
Work Hours: Monday-Thursday (8:30 am - 6 pm or 9:30 am - 7 pm), Friday (8:30 am - 5 pm), Saturday (8:30 am - 4 pm)
$62k yearly 12d ago
Dental Office Manager
Treatment Plan Coordinator In Orchard Park, New York
Team manager job in Fairfield, CT
Dental Office Manager
“Open Up” to A Whole New Dental Experience
Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.
Wondering how this shapes your job experience?
We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team- help us pioneer a new culture of dentistry.
Smiling from Open to Close
Hours of Operation
40/hrs/week including some Saturday's
Responsibilities
Skills Required to Make a Great “Impression” on Our Team
Motivated and proficient at problem-solving so that office revenue goals are met by managing tasks such as scheduling, staff productivity, and expenses
Exhibit flexibility and adaptability to form great relationships with our team
Be a leader, guiding our team to success in a fast-paced and energetic work atmosphere
Supervise and communicate proficiently to ensure efficiency within practice while also maintaining our values and good morale, showing our patients who we truly are
Strong dedication to accurately completing administrative functions such as financial review, compliance standards, and end of the day reporting
Qualifications
So How Can You “Fill” This Role?
Bachelor's degree in a related field OR 4 years of related experience
Servant Leadership: Partnership and collaboration with team and Providers
Recruit and develop teamManage schedule to optimize production
Prior clinical experience with implants preferred
3-5 years' prior management experience
“Brace” Yourself… It only Gets Better
Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us
Comprehensive benefits package, including 401k
Constant opportunities for career growth and continuing education
An exciting atmosphere that allows for freedom and individuality - enabling our team to always strive to do the best for our patients
Ready to Come “Bond” With Our Team?
Our team is ready to welcome the perfect candidate with arms (and mouths) wide open! We're constantly growing and want you to join our practice. Stop searching for jobs- apply today and start your career.
If you are professional and organized yet outgoing, adaptable, and energetic, you'll fit right in.
Our team is full of individuals with different skills and personalities, but each is willing to go the extra mile for our patients while communicating well with our team. Relatable? Then there's a spot for you at our practice. We're excited to hear from you!
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.
#NADG2
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$48k-71k yearly est. Auto-Apply 48d ago
Care Manager- ABI Team (North Central)
Connecticut Community Care 2.3
Team manager job in Bristol, CT
Reporting Office: North Central (Bristol)
Program: The Personal Care Assistance (PCA) Medicaid Waiver
Covering Region/Community: North Central
Mission
Connecticut Community Care helps people of all ages, abilities, ethnicities, and incomes live their best lives at home with active and meaningful connections to their communities.
Summary
The Care Manager assists individuals in maintaining an interactive process of informed decision-making about Long-Term Services and Supports. Serves a key role in coordinating the efforts of formal and informal caregivers on behalf of clients. Care Management is a person-centered service that values the consumer's choices and rights. At CCC all duties are performed in a manner that fosters the achievement of the organization's mission.
Essential Functions
1. Conducts comprehensive, systematic, assessments that are person-centered with individuals, including family or representative as requested, in the person's preferred setting for the discovery, use, and screenings for public programs.
2. Educates individuals on the components of the program, service options, and DSS guidelines, including eligibility, costs, how each may work with the person's formal and informal supports and resources, and the pros and cons/costs and benefits of each option.
3. Promptly completes all client documentation, applications, forms, and additional documentation as required.
4. Monitors and reviews continued cost effectiveness, quality and appropriateness of care plan/service delivery, service order entry and renewals, and the contractual obligations. Works with the individual to make revisions where necessary, at established intervals and as otherwise indicated, in conjunction with the service provider.
5. Conducts person-centered telephone and in-person interviews with clients and their families, and other activities necessary for reassessment of clients and the monitoring and adjustment of care plans.
6. Works effectively as part of an interdisciplinary team and in conjunction with other internal and external resources and committees. Participates in on-call services and acts as backup for emergency community coverage.
7. May participate in mentoring new staff and additional continuing education services.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Requirements
QUALIFICATIONS
Education
Bachelor's degree in administration, social work, nursing, public health, psychology, counseling or gerontology or related field required.
Experience
Must have a minimum of two years' experience in health care or human services (including but not limited to community, hospital, institution or behavioral health). Previous work with elders or disabled population preferred. Bachelor degree in fields related to care management preferred (social work, counseling, nursing, mental health, psychology, gerontology, sociology, RN (licensed in the State of CT), rehabilitation, public health, or human services)
Knowledge and understanding of psychological, human development, social, health, and economic factors influencing the attitudes and behavior of individuals and families, especially as they relate to the gerontological and disabled populations; knowledge and skill in interviewing and assessment (social and health) techniques; understanding of chronic illness and its effect on the individual and family.
Demonstrated skills/abilities in person-centered approached to care plan development and establishing and maintaining supportive relationships.
Ability to comprehend, evaluate, negotiate and plan complex service reimbursements and plan for the costs of care options.
Knowledge of community resources available to individuals and families; an ability to mobilize resources into a coordinated and comprehensive plan of care.
Familiarity with funding sources, including but not limited to Title XVIII and XIX and provisions of the Older Americans' Act.
Computer experience required.
Maintains confidentiality of client, company and staff information.
Other
Reliable transportation, valid driver's license and current automobile insurance.
Current CT State licensed RN may provide physical assessments as needed.
CCCI Job Code: 6083
Physical Requirements
Physical Activity Approximate Percentage of Time Spent in this Activity
Bending 5%
Climbing (e.g. stairs) 5%
Keyboarding 60%
Kneeling 5%
Lifting (indicate maximum weight to be lifted) 30 lbs. (small office equipment, files, etc.)
Reaching 5%
Sitting 55%
Standing 20%
Using Telephone 60%
Walking 20%
Work Environment (a brief description)
Work is performed in various environments including office, client homes, hospitals, nursing homes and other locations. Employees can be exposed to adverse driving conditions and the varying conditions associated with a wide range of home situations.
The physical requirements and description of the work environment are representative of what an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Salary Description $50,000
$50k yearly 60d+ ago
Customer Engagement Manager
Dodge Construction Network
Team manager job in Hartford, CT
Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention.
This is a full-time position and reports directly to the Manager, Customer Success.
**_Preferred Location_**
This is a remote, home-office role and candidates can be located anywhere in the continental United States.
**_Travel Requirements_**
Travel is less than 10% of the time and may be occasionally required for GTM or team meetings.
**_Essential Functions_**
+ Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction
+ Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools
+ Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches
+ Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios
+ Follow SOPs for all account interactions within standard CRM systems and other tools
**_Key Metrics for Success_**
+ **First-Year Retention Rate:** Percentage of clients retained through their first renewal date
+ **Renewal Rate:** Percentage of clients renewing beyond their first year
+ **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year
**_Education Requirement_**
Bachelor's degree and/or combination of equivalent work experience preferred.
**_Required Experience, Knowledge and Skills_**
+ 2+ years of experience in sales, account management, or customer support for SaaS-based software
+ Proficiency in Microsoft Office (Word, Excel, PowerPoint)
+ Ability to quickly learn and apply SaaS products
+ Basic knowledge of the construction industry, or the ability to learn it quickly
+ Strong personal integrity and accountability for outcomes
+ Excellent written and verbal communication skills
+ Strong relationship-building and customer-focused approach
+ Ability to coach customers on best practices and identify pain points and solutions
+ Empathetic mindset with a focus on supporting small business growth and customer success
**_Preferred Experience, Knowledge, and Skills_**
+ Experience working in a SaaS environment
+ Experience with CRM or order management systems
+ Bilingual (English/Spanish) preferred
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
_Base Salary range: $50,000-$60,000 + monthly variable_
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
\#LI-Remote
\#LI-SB1
\#DE-Remote
\#DE-2026-23
$50k-60k yearly 18d ago
Call Center Manager
Fair Haven Community Health Care 4.0
Team manager job in New Haven, CT
Fair Haven Community Health Care
For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.
Job purpose
This position is onsite in New Haven, CT
The Call Center Manager is responsible for the strategic, operational, and personnel leadership of the Call Center at Fair Haven Community Health Care (FHCHC). This role ensures efficient, patient-centered scheduling and communication that directly impact access to care, patient satisfaction, and organizational performance.
Duties and responsibilities
Reporting to the Sr. Director of Clinical Operations, the Manager leads a team of call center staff including leads and representatives. This individual ensures that workflows, systems, and people align to provide timely, accurate, and compassionate service to our patients. A commitment to continuous quality improvement, innovation, and a highly satisfied patient experience is essential. Typical duties include but are not limited to:
Foster a culture of accountability, performance excellence, and continuous improvement.
Build and manage reporting dashboards to track performance, identify trends, and deliver improvement both individually and in partnership with the data team.
Implement scalable processes and training programs to support team development and efficiency.
Develop a strategy for a remote call center with existing and temporary staff and implement the plan within the first year of hire
Oversee all day-to-day operations of the call center including scheduling services, patient communication, and call handling.
Hire onboard, and train new staff to support operational excellence and a strong team culture.
Conduct data-driven performance evaluations, capacity planning, and productivity goal setting
Monitor and improve key performance indicators tied to patient satisfaction, such as wait times, call resolution, appointment accuracy, patient satisfaction, and follow-up communication.
Determine and implement operational strategies based on needs assessments and resource planning.
Confirm that service levels and individual/team metrics are meeting or exceeding expectations by reviewing dashboards, EHR data, and phone system analytics.
Monitor call and scheduling workflows for accuracy, protocol adherence, and service quality, while maintaining the Call Center Training Guide to ensure efficiency.
Implement tools and processes (e.g., call monitoring, audits,) to evaluate staff and enhance the patient experience.
Collaborate with other departments to reduce barriers to care and optimize patient access.
Provide goal-oriented coaching, counseling, and corrective action as needed, in accordance with FHCHC policies.
Develop ongoing education and upskilling programs to support continuous improvement and employee engagement.
Investigate and resolve escalated patient or staff issues with a focus on resolution, quality, and learning.
Act as a subject matter expert and “super user” of Epic and other call center technology; provide troubleshooting and hands-on support during high-volume periods.
Collaborate with leadership to offer solution-focused recommendations for daily operational fixes and long-term improvements.
Represent the call center in bi-monthly cross-functional operations meetings and initiatives focused on improving workflows, access and quality of care.
Ensure compliance with HIPAA and all FHCHC policies related to patient communication and data privacy
Perform other duties as assigned to support the mission of FHCHC.
Qualifications
Bachelor's degree required; equivalent combination of education and relevant experience will also be considered. Five years of experience in a call center environment, with 3+ years in a leadership or management capacity. Must have experience in a remote call center environment.
Demonstrated success in building and scaling customer service teams in fast-paced environments. Experience in a healthcare setting required, and familiarity with federally qualified health centers (FQHCs)is highly preferred.
Proficiency with Epic or other EHR systems, call center software, Microsoft Office Suite. Bilingual (English/Spanish) also required.
Direct Reports
Call Center Leads
Call Center Representatives
Call Center Appointment Specialists
American with Disabilities Requirements:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
$38k-51k yearly est. Auto-Apply 11d ago
Office Manager
Creative Financial Staffing 4.6
Team manager job in Middletown, CT
Our Client, a growing healthcare facility, is looking for a sharp Office Manager! Why Work Here:
Many employees have grown within the company
Great exposure to a variety of accounting and finance functions - learn from an experienced, established team
Known for having a group of like-minded individuals with a diversified background
Fun company events, team building, and paid lunches.
Responsibilities of Office Manager:
Bi weekly Payroll for about 50 people
Assisting with board and committee meetings
Assisting with processing invoices
Help with banking activities
Overseeing open enrollment
Preferred Requirements of the Office Manager:
Previous experience is a plus
Basic to intermediate excel skills
Can multitask
Willingness to learn
Salary: $55,000 - $60,000
Click here to apply online
#INJAN2026
$55k-60k yearly 22h ago
Dental Office Manager
Treatment Plan Coordinator In Orchard Park, New York
Team manager job in Colchester, CT
Dental Office Manager
“Open Up” to A Whole New Dental Experience
Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.
Wondering how this shapes your job experience?
We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team- help us pioneer a new culture of dentistry.
Smiling from Open to Close
Hours of Operation
Monday- Friday
Responsibilities
Skills Required to Make a Great “Impression” on Our Team
Motivated and proficient at problem-solving so that office revenue goals are met by managing tasks such as scheduling, staff productivity, and expenses
Exhibit flexibility and adaptability to form great relationships with our team
Be a leader, guiding our team to success in a fast-paced and energetic work atmosphere
Supervise and communicate proficiently to ensure efficiency within practice while also maintaining our values and good morale, showing our patients who we truly are
Strong dedication to accurately completing administrative functions such as financial review, compliance standards, and end of the day reporting
Qualifications
So How Can You “Fill” This Role?
Bachelor's degree in a related field OR 4 years of related experience
Servant Leadership: Partnership and collaboration with team and Providers
Recruit and develop teamManage schedule to optimize production
Prior clinical experience with implants preferred
3-5 years' prior management experience
“Brace” Yourself… It only Gets Better
Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us
Comprehensive benefits package, including 401k
Constant opportunities for career growth and continuing education
An exciting atmosphere that allows for freedom and individuality - enabling our team to always strive to do the best for our patients
Ready to Come “Bond” With Our Team?
Our team is ready to welcome the perfect candidate with arms (and mouths) wide open! We're constantly growing and want you to join our practice. Stop searching for jobs- apply today and start your career.
If you are professional and organized yet outgoing, adaptable, and energetic, you'll fit right in.
Our team is full of individuals with different skills and personalities, but each is willing to go the extra mile for our patients while communicating well with our team. Relatable? Then there's a spot for you at our practice. We're excited to hear from you!
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.
#NADG2
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$48k-71k yearly est. Auto-Apply 8d ago
Client Services Team - Rye Brook
SLT 4.1
Team manager job in Port Chester, NY
Job DescriptionSalary: $16.50 per hour
CLIENT SERVICES TEAM Rye Brook, NY
Reports To: Studio Manager
Employment Status: Part Time/Non-Exempt
KEY RESPONSIBILITIES
Greet and engage clients in a positive and friendly manner
Provide the highest level of client/customer service and hospitality to all clients/prospective clients
Share pricing and class information with prospective clients
Deliver Megaformer machine demos to new clients
Complete studio tours with new clients
Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
Ensure complete knowledge of Mariana Tek system
Assist Management with day-to-day operations of the studio
Ensure prompt response to studio emails; notify Studio Manager if needed
Understand SLT product knowledge, policies and procedures for retail operations
Complete basic Megaformer machine maintenance
Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
Assist in retail inventory at the end of the month
Complete opening and/or closing checklists
Perform other studio duties as needed
QUALIFICATIONS
Mariana Tek software experience a plus
Leadership experience a plus
Must have superior customer service skills
Must have excellent interpersonal skills and a service-oriented outlook
Must be highly organized
Ability to work independently as well as on a team
Should have a strong ability to communicate clearly with team members, clients and senior management
Must be able to move and/or lift heavy items, up to 50 lbs.
WORK REQUIREMENTS
Must be available to work:
Minimum of three shifts per week; minimum 4 hours each
Ability to work flexible hours; early morning/late night/ weekends
Some holidays (open year-round)
SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
How much does a team manager earn in West Haven, CT?
The average team manager in West Haven, CT earns between $56,000 and $145,000 annually. This compares to the national average team manager range of $44,000 to $152,000.