Customer Accounts Manager
Team Manager Job In Columbus, OH
The hourly range for this position is $14.50 to $15.25. This position is also eligible for incentive pay based on performance.
Customer Accounts Manager
Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.
Skills for Success
Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
Second up to the General Manager
Build authentic customer relationships to support customers in their ownership goals and drive sales
Manage the collections process by counseling customers to gain timely lease/merchandise renewals
Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
Contact customers who have not renewed merchandise agreements
Maintain customers contact over the phone and through home visits
Update customers information and maintain accuracy
Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
Clean and certify merchandise in the cleaning station for all merchandise personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any other reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of college or two years of previous management experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
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Office Manager
Team Manager Job In Columbus, OH
This role involves supporting the daily operations of a busy private wealth advisory practice located in Gahanna, OH. The Office manager will manage and organize office workflow and provide a range of administrative and client service functions. The candidate must uphold high standards of business and professional ethics and strictly adhere to legal and regulatory guidelines.
Salary: $45,000-$55,000 plus bonus and benefits.
Location: Gahanna, OH
Working Hours: Full-time, 8:00 AM - 5:00 PM, Monday - Friday
Office Requirement: The position requires physical presence in the office 5 days a week.
Qualifications:
An Associate degree or higher from an accredited institution, or 2+ years of relevant experience, or a combination of education and experience.
Excellent client service and interpersonal skills to handle sensitive and confidential situations.
Strong organizational skills with the ability to prioritize a diverse workload, multitask, and take initiative.
A strong work ethic, team-oriented attitude, and a high degree of professionalism.
Proficiency in Microsoft Excel, Word, and Outlook.
Committed to compliance and regulatory standards set by the practice and overarching financial guidelines.
Position Responsibilities:
Manage all incoming calls, assist clients directly or transfer calls and take messages as necessary.
Prepare the lobby area each morning and secure it each evening.
Welcome and direct visitors to the appropriate areas or personnel.
Handle all incoming mail daily, including checks, in line with compliance standards.
Coordinate and confirm advisors' schedules, including client meetings and other events.
Maintain office supplies and oversee equipment maintenance.
Respond to client inquiries and provide information as permissible concerning their accounts.
Support new business processes, including document preparation, obtaining necessary signatures, application processing, and form auditing.
Process and audit checks to ensure proper application.
Scan and file company and client documents as per compliance standards.
Perform varied administrative duties as needed across different business areas.
Occasionally run errands outside of the office.
Keep supervisors informed of any significant issues.
Support practice compliance and maintain a thorough understanding of all compliance regulations.
Perform additional duties as assigned.
Regular attendance and punctuality are crucial, adhering strictly to the attendance policy.
Operations Manager
Team Manager Job In Columbus, OH
Title: Operations Manager
Hire Type: Direct Hire
Salary: $120k-$140k/yr
Bonus/ Incentives/ Stock Options: 10% bonus & stock options
Benefits: Full health benefits such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more
Overview:
Sterling has helped build careers for thousands for professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S.
Summary:
This position is responsible for leading the manufacturing of high-quality finished goods, cycle times, and the improvement of manufacturing efficiencies. This role is responsible for supporting attainment of the operational goals in the production area through the implementation of the company's vision and strategy. This role develops and maintains a safe work environment in compliance with all state and federal laws, maintaining plant manufacturing programs within budget, continuous improvement in the quality of our products, and directing and driving all company continuous improvement efforts
Job Duties:
• Provide direct leadership to production supervisors and/or functional areas supporting manufacturing
• Accountable for production and shipping schedules, maintaining quality, controlling manufacturing costs, and promoting good employee and community relationships
• Develop and execute plant manufacturing budgets
• Analyze and plan for production workforce requirements
• Implement operational policies and procedures
• Ensure effective and safe use of manufacturing equipment
• Monitor quality and productivity to ensure service and cost objectives are met
• Manage employee training, development, performance management, and corrective action
• Continually measure and communicate progress toward Key Performance Indicators ("KPI") goals (Safety, Quality, Delivery and Cost)
• Conduct regular communication meetings with workforce to enhance BMS (Business Management System) and Operational Excellence
• Guide teams in effectively utilizing the tools of Six Sigma and Lean Manufacturing to complete continuous improvement projects
• Participate in Continuous Improvement Projects
Qualifications:
Bachelor's degree or higher preferred or have at least 4+ years of work experience in a manufacturing and/or distribution facility or in an operations environment
Must come from manufacturing or distribution environment
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
Operations Manager
Team Manager Job In Columbus, OH
Full Time
Business Leadership
Commercial Applicator
Scheduler
Supervision
Purpose
The position is responsible for planning, design, and upkeep of weekly lawn care routes, sales, marketing. Position is also responsible for the supervision of the day-to-day operational activities of the all staff, including scheduling, marketing, sales and commercial application.
Level Scope
Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Manages experienced professionals who exercise latitude and independence in assignments. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with company goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls with a focus on policy and strategy implementation. Manages systems and procedures to protect company assets and requires practical knowledge in leading and managing the execution of processes, projects and tactics within all areas of a professional landscaping company.
Minimum Qualifications
Bachelor's Degree or equivalent including 2 years professional relevant experience
Valid Ohio Driver License
Valid or the ability to obtain Ohio Department Agriculture Commercial Pesticide License
Physically fit and able to lift 100 pounds
Strong problem-solving abilities
Strong communication skills (Spanish speaking a plus)
Strong understanding of Microsoft Office
Knowledge, Skills, and Abilities
Experience in planning and developing, prioritizing, and managing the variety of activities included within a comprehensive landscaping company.
Ability to recruit, hire, direct and motivate a diverse staff of personnel
Extensive technical knowledge and understanding of grounds management and horticulture practices related to the Central Ohio area. This includes knowledge of all applicable governmental regulations.
Effective communication skills, both oral and written
Experience leading a large team of individuals conducting labor intensive work
Ohio Pesticide Applicator's license
Essential Functions
50% of Time the Landscape Manager:
Plan and schedule work in accordance with seasonal needs, the company calendar, and current weather conditions to assure that established standards for appearance, plant health, cleanliness, and public safety are attained on a daily basis.
Develop policies and standards for landscape maintenance for all job applications
Hire, train, appraise, and motivate an appropriate work force to meet varying seasonal needs.
Optimize the utilization of permanent staff, temporary staff, and outside contractors to meet department goals.
Inspect assigned work to ensure that standards for work quality, established
operating procedures, productivity, and safety practices are being satisfactorily maintained.
Stay abreast of any governmental rules and regulations that apply to landscaping activities and ensure that strict compliance is maintained. Purchase and maintain equipment, tools, and supplies to ensure that all staff have the resources available to maximize their productivity.
35% of Time the Landscape Manager - Lead Commercial Pesticide Applicator
15% of Time the Landscape Manager - Determined by company needs
5% of Time the Landscape Manager - Perform other duties as assigned
Work Environment and Physical Demands
Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to 100 pounds; some positions may involve moving, lifting, and carrying material weighing up to 100 pounds; standing up to eight hours each day; working in all weather conditions; exposure to high noise levels and requiring wearing hearing protection. Occasional use of force enough to shovel snow or dig in soil. Occasional physical dexterity enough to operate equipment and perform manual landscape labor.
Travel Requirement
When assigned.
Career Path
Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.
Disclaimer
Applicants must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work. Final employment offers are contingent upon a final Candidate's successful completion of a Background check, and a determination by the company leadership that the information derived from the background check does not disqualify the individual. In addition, a Motor Vehicle Record (MVR) Check is required.
Operations Manager (Lean)
Team Manager Job In Columbus, OH
We are a high-volume immigration law firm, and we're obsessed with meeting our clients' needs. We treat every client with the utmost compassion and recognize the hardships our clients may be going through, providing the red-carpet experience our clients deserve. We strive to be the law firm they seek out to resolve their problems with an A+ experience.
We're currently seeking a Production Operations Manager to help us support our clients' needs! We've had explosive growth over the past year, and we continue to grow in new and exciting ways. We provide a great work culture, along with a market-competitive salary and benefit package. Come grow with us!
Purpose
Manage and oversee end-to-end case production services including signup, interview/form creation, and case assembly. Establish and monitor production metrics, identify/implement improvements, manage and oversee staff.
Duties & Responsibilities
· Manage and oversee day-to-day production of cases.
· Oversee case flow throughout the firm to ensure cases are moving quickly and efficiently as possible, identify improvements in the chain and refine and train the team on procedures to increase efficiency.
· Identify opportunities for process improvement; develop solutions and implement improvements.
· Develop, implement, and track KPIs and other metrics to assure optimal team/department performance.
· Assure appropriate staff levels based on actual and anticipated caseload, develop and submit staffing plans as needed/requested.
· Maximize efficiency in all aspects of case preparation and submission and document firm processes.
· Develop and propose solutions/ideas for areas of concern. Assure process documentation, training/user guides are updated and accurate.
Qualifications
Bachelor's degree in business, management, or related field. Four (4) additional years related experience may be substituted for a degree.
3-5 years management experience in a production-based environment.
Demonstrated, successful experience identifying opportunities for process improvement/quality improvement, problem-solving ability and implementing solutions.
Experience with LEAN methodology preferred.
Experience with a remote workforce, particularly in Latin America, is preferred.
Assembly-line or similar experience highly preferred.
Spanish-speaking is a plus.
Office Manager, Law Firm
Team Manager Job In Columbus, OH
Office Manager
Just opened 2/20/25
This is a very well known, Columbus based boutique consulting law firm with impressive offices located in the north end. They have a position open due to a coming retirement. The responsibilities are varied and interesting. They need someone who will manage day-to-day administrative tasks, including managing calendars, filing systems, assist with client communications and intake as needed, coordinate meetings, oversee accounts payable and manage relationships with vendors by negotiating terms to secure favorable contracts. Maintain accurate financial records using QuickBooks and track client invoices using billing software such as Timeslips, ensuring timely and accurate billings. Process client payments, deposits, and ensure all financial transactions are properly documented. Provide support for attorneys and staff as needed, including answering phones, drafting correspondence, organizing case files, and preparing documents. They need someone who has a good attention to details, knowledge of QuickBooks, stable work history and reliable. Experience in a law firm is appreciated. The firm has 12 plus associates. They have been serving their clients for 20 plus years. They are offering benefits that include a 401K, heath care and more. Up to $70K to start. Please send your resume to **************************
Operations Manager
Team Manager Job In Columbus, OH
Are you passionate about nonpartisan civic engagement and voter education? Join our team as our full-time Operations Manager and make a real difference in our community!
Key Responsibilities:
- Collaborate with Board to set organizational priorities
- Support committees, volunteers, and member activities
- Oversee voter services, education, advocacy and communication initiatives
- Handle fundraising, budgeting, and administrative duties
Requirements:
- Strong leadership and organizational skills
- Flexibility for evening/weekend work; otherwise, set your own schedule
- Self-transportation within Franklin County
View the full position description and benefits here. To apply, send your resume to with the subject: Operations Manager Application. The deadline to apply is March 10.
Office Manager
Team Manager Job In Columbus, OH
As an Office Manager, you will be responsible for overseeing the daily operations of the office, managing administrative tasks, and providing support to the team and customers. Your role will be crucial in maintaining a productive and efficient work environment.
Key Responsibilities:
Manage and coordinate office operations, including scheduling, supplies, and maintenance.
Serve as the point of contact for office-related inquiries and issues.
Oversee administrative tasks such as filing, data entry, and correspondence.
Assist in the planning and execution of company events and meetings.
Maintain office equipment and ensure a clean and organized workspace.
Support HR functions, including onboarding new employees and maintaining employee records.
Handle confidential information with discretion and professionalism.
Collaborate with other departments to ensure seamless communication and workflow.
Qualifications:
Proven experience as an Office Manager or in a similar administrative role.
Excellent organizational and time management skills.
Strong communication and interpersonal abilities.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Ability to multitask and prioritize tasks effectively.
Attention to detail and problem-solving skills.
High level of professionalism and discretion.
Bachelor's degree in Business Administration or related field is preferred.
Key Team Leader
Team Manager Job In Heath, OH
LOVE TO TALK SPORTS? Dunham's Sports, one of the largest full-line sporting goods chains in the U.S., was founded in 1937 as Dunham's Bait & Tackle. Today we have over 240 stores in over 20 Midwest states from Maryland to Nebraska. We'd like to talk with you about joining our team. We're looking for smiling, enthusiastic, sports-minded individuals with knowledge of sporting goods to provide our customers with excellent service. Fun, fast paced work environment, with variety in the day to day routine.
We are currently seeking Key Team Leader (Key Holder) candidates. This position will carry keys to the store and will part of the leadership team.
Benefits Include*:
Merchandise discount
Flexible scheduling
*Additional benefits available for Full-time associates
Responsibilities:
Provide excellent customer service is primary responsibility. Store opening and closing responsibilities. Merchandising, operational, and administrative functions within the store.
Qualifications:
Must have previous retail supervisory experience. Field & Stream, Apparel, Footwear, Exercise, or General Athletics product knowledge required. Merchandising skills preferred. Desire and demonstrated ability to provide excellent customer service is essential.
Customer Support ($19/hr W2 - USC & GC only)
Team Manager Job In Columbus, OH
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.
Ability to contribute in a fast paced, team-oriented environment.
Aptitude to multi-task and adjust quickly to change in a busy financial service center
Additional Information
All your information will be kept confidential according to EEO guidelines.
Care Team Manager
Team Manager Job In Columbus, OH
Care Team Manager - Behavioral Health
FLSA Status: Exempt
Job Status: Full Time
Work Model: Hybrid
Work Schedule: Monday-Friday with occasional evenings and/or weekends
Vehicle Required: Yes
Amount of Travel Required: Occasional domestic travel between Columbus OH, Dayton OH and Cincinnati OH
Positions Supervised: Community Guides
Reports To: Director of Care Team Operations
Reema Health is both a social care and behavioral health provider. We believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life's challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person - someone who listens, meets members where they are, and understands the community's resources - can ease those burdens and effectively connect members to health care. Reema believes that using technology to support human connection and engagement can be a lifeline for those most struggling to navigate life's challenges. Our mission-driven and member-focused company is seeking an experienced and self-motivated Care Team Manager who has worked directly with individuals living with serious mental illness and substance use disorder, and understands the unique needs of this community.
This innovative and adaptable Care Team Manager is an integral part of Reema - a start-up working to transform how behavioral health care and social care work together. The Manager leads by example in supporting our mission, is a champion of team leadership, and is accountable for our Care Team Program Outcomes and the non-clinical care provided by Community Guides. The Care Team Manager will lead as part of an integrated model of healthcare where they partner directly with clinical psychotherapists and prescribers to provide holistic support for members. They respond to concerns respectfully, constructively, and in a timely manner. The Manager possesses an innate ability to solve problems independently, and also works collaboratively with cross-functional partners to achieve goals and support the Care Team. The Manager effectively communicates and empowers Community Guides to meet goals and create meaningful relationships with our members. Our approach is to provide the right amount of care at the right time for each of our members and the manager's contributions are seen as paramount to Reema's engagement within the community.
Responsibilities:
Have a thorough understanding of Reema's program including the goals, expectations, and metrics for Community Guides individually and as a team. Be accountable to these metrics and clearly communicate expectations that are meaningful and in alignment with Reema's values.
Champion change management and effectively lead hybrid Care Teams through ambiguity and innovation. You are excited to join a fast-paced startup company that is constantly changing and redefining itself.
Establish structures and processes that cultivate communication and accountability to effectively sustain the team, such as: facilitating regular 1:1 meetings with Guides; setting and monitoring individual Guide goals around metrics, Guide activity, and/or member interactions, leading engaging team meetings, leading multidisciplinary team meetings, Case Reviews, Community Volunteering, and Team Building Events.
Actively review Community Guide performance to consistently and effectively deliver feedback and recognition.
Actively partner with clinicians to ensure alignment for services to members, manage multidisciplinary workflows and communication, and collaborate on ensuring high quality service delivery.
Facilitate weekly check-ins that include staffing and metrics updates, reporting, and setting monthly Care Team goals with the Director of Care Team Operations.
Provide support and supervision to Guides within assigned teams; including researching resources for members.
Become a champion for partnered outreach and display a willingness to support other Community Guides in their community outreach.
Participate in the hiring process by functioning as a lead partner in Care Team interviews.
Facilitate new employee onboarding and support ongoing training and development of staff.
Ensure the entire team maintains confidentiality of PHI and abides by HIPAA and software security policies and training.
Initiate and maintain relationships with local community partners across the mental health continuum of care.
Job responsibilities to grow and change as business necessitates.
Education, Experience and Skills:
Required - Bachelor's degree in Social Work, Human Services, Psychology, Health Sciences, or other related field. Years of related experience can be substituted for years of completed education towards a bachelor's degree
Required - Three years of people management/supervision experience in healthcare, mental health settings, community-based and/or social work settings
Required - Five years of direct experience with local population or community to be served and knowledge of the community
Required - Proficiencies in critical thinking, strategic thinking, time management, and prioritization
Required - Knowledge of crisis planning, case management, and/or behavioral health
Required - Experience working with difficult to reach populations, including homeless individuals
Required - Experience working with individuals from diverse ethnic backgrounds, who have serious and persistent mental illness
Preferred - Experience working on a multidisciplinary team alongside clinical and non-clinical staff
Proven ability to navigate ambiguity and creatively problem solve
Strong propensity towards building and maintaining relationships
Proven ability to initiate conversation and create connections quickly
Proven ability to develop, adapt, and execute outreach plans
Proven ability to work in fast-paced environments, experience working with start-ups is a plus
Working knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred
Qualifications & Position Requirements:
18 years of age or older
Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record
Offers are contingent upon passing a pre-employment drug screening and background check
Comply with federal, state and local regulations regarding patient confidentiality HIPAA
Use technology-based tools and systems daily
Lift and carry up to 25 pounds occasionally
Benefits:
Competitive Salary and Equity Package
Medical, Dental, and Vision Insurance
HSA and FSA Options
401(k) Retirement Savings with Company Match
Employee Assistance Program
Paid Parental Leave
Accrued Paid Time Off
Technology Stipend
Mileage Reimbursement
Flexible Schedules and Remote Work
As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws.
Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Manager of Customer Experience
Team Manager Job In Columbus, OH
Division
CAS uses intuitive technology, unparalleled scientific content and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of scientific knowledge, and for 112 years, has helped innovators mine, assess and apply that information to keep businesses thriving. The CAS team is global, diverse, endlessly curious and strives to make scientific insights accessible to innovators worldwide.
Position Summary
CAS is currently seeking a Customer Experience Manager. This position will be located in our headquarters in Columbus, Ohio.
CAS believes in putting the customer first in every aspect of our business. Customer Experience is a critical function that helps drive innovation and improvement throughout our organization. In order to deliver a distinctive and valuable customer experience, there is a need to develop a deep understanding of the end-to-end customer experience.
Reporting to the Senior Director, Customer Experience, the Customer Experience Manager works across functions to improve the overall customer journey, on a touchpoint basis, by improving, optimizing and automating processes to improve our overall value to the customer
Qualifications:
Education
• Bachelor's Degree in industrial engineering, business, or related field
• Master Black Belt certified
• PMP Certified
• Change Management
Technical & Leadership Experience
• 10+ years of Customer Experience
• Experience with Qualtrics, Tableau and SFDC
• Internal and external stakeholder management
• Ability to drive execution with tangible results
• Excellent communication and organizational skills, with the ability to communicate clearly while maintaining a friendly and optimistic attitude; empathy is a must
• Ability to construct voice of the customer models and trend customer data to identify opportunities for improvements to meet the expressed and implied needs of the customer
• Experience in training business colleagues in customer experience theory, root cause analysis, problem solving, and customer experience project management
• Ability to manage ambiguity, work autonomously and multi-task
• Ability to effectively communicate with and influence all levels of the organization
• Resourceful with a confidence in computer skills, data analysis, and trend forecasting and an ability to operate with a sense of urgency
Duties:
• Manage programs to ensure regular and purposeful interaction with customers.
• Develop and execute customer experience projects, including monthly NPS and customer satisfaction surveys
• Owns the Qualtrics survey system and dual closed loop follow-up with customers
• Identify and document customer stories for internal and external use
• Leads operational cross-functional projects and programs end-to-end using a formal PMO process. Facilitates the development of a charter and integrated timeline. Ensures all functions remain on schedule and issues get resolved or escalated.
• Guide and empower others to drive process & client experience improvement efforts.
• Create clear, concise presentations that highlight customer insights and articulate strategic opportunities for improvement and growth.
• Provide analysis on the end-to-end customer relationship from initial engagement to on-boarding, training, launch, and renewals/scaling
• Deliver an exceptional customer experience with pro-active communication and orchestration across internal stakeholders
• Design dashboards and reporting to track overall adoption, operational KPIs, and customer health
• Leads journey mapping and design, digital customer experience strategy, and roadmap development
• Problem solve and think creatively to continually improve and innovate current processes and identify solutions to prevent customer's pain points
• Work with all functional business areas to improve customer experience
• Represents the business to the Customer Experience community in forums and networks with world-class programs/companies to stay abreast of market and workplace trends
• Other duties as deemed necessary, and appropriate.
CAS offers a competitive salary and comprehensive benefits package, including a generous vacation plan, medical, dental, vision insurance plans, and employee savings and retirement plans. Candidates for this position must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. EEO/Minority/Female/Disabled/Veteran
Customer Engagement Manager
Team Manager Job In Columbus, OH
TheCustomerEngagementManageris a key member of our Go to Market organization responsible for educating and empowering ourexisting SMBcustomers to realize value through their partnership with Dodge. TheCustomerEngagementManagersupports the customer experience through proactive outreach and solution-oriented approaches providing value-based data, best practices, and insights to customers to improve retention and customer experience.
This is a full-time position and reports directly to the Manager,CustomerSuccess.
**_Preferred Location_**
This is a remote, home-office role and candidates can be located anywhere in the continental United States.
**_Travel Requirements_**
Travel is less than 10% of the time and may be occasionally required for GTM or team meetings.
**_Essential Functions_**
+ Build and maintain strong relationships with existing clients to understandtheirneeds, provide support and ensure customer satisfaction
+ Execute successfulcustomer engagementprogramthrough customer journey with intentional outbound touchpoints using customer health indicators and othersupporttools
+ Drive ongoing customer engagement through customer journey with intentional outbound touchpoints using customer health indicators and other support tools
+ Develop relationships with customers to uncover potential risk and overcome objections by reinforcing the value of the products they have purchased
+ Serve as the primary point of contact for customers, addressing their inquiries, resolving issues and driving value by using customer analytics and regular review of their accounts
+ Act as a customer advocate within the organization, ensuring that customer feedback, concerns, and needs are communicated effectively to relevant departments for prompt resolution and product improvements - wholly own the customer experience
+ Develop and execute strategic account plans forcustomers, focusing on objectives, tactics and timeliness to maximize growth and retention
+ Contact and secure upcoming renewals at least 120 days in advance of maturity date
+ Provide training and support to customers on using products or services effectively, utilizing methods such as product demonstrations, training sessions and/or assistance in creating and updating their profile or saved searches
+ Attain all KPIs designed to improve retention, including contact rate, churn, and renewal and retention ratios
+ Follow SOPs for all account interactions within standard CRM systems and other tools
+ Stay up to date of job, product, and industry-related training opportunities
+ Educate and empower clients to take full advantage of product features and updates, guiding them through transitions and helping them integrate changes into their daily operations
+ Leverage data and insights to identify adoption gaps and deliver targeted training, resources, or recommendations to improve engagement and retention
**_Education Requirement_**
+ High School Diploma or GED
+ Bachelor's degree and/or combination of equivalent work experiencepreferred
**_Required Experience, Knowledge and Skills_**
+ 2+ years of relevant sales, account management, or support experience supporting SaaS based software
+ Proficiency in desktop software programs (Word, Excel, PowerPoint)
+ Ability to learn SaaS products
+ Basic construction industry knowledge or ability to learn construction industry knowledge
+ Technical skills
+ Superior personal integrity and ownership of outcomes
+ Exceptional communication skills
+ Relationship building and client-centric skills
+ Ability to coach customers on best practices and uncover pain and solution
+ Empathetic small business growth mindset to identify meaningful opportunities for customers benefit
**_Preferred Experience, Knowledge and Skills_**
+ Bilingual English/Spanish speaking skills
+ Working in a SaaS based environment
+ Previous CRM or order management experience
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge isthe catalyst for modern construction.
**_Salary Disclosure_**
_Base Salary range: $_ _50,000-$65,000 + monthly variable_
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncappedcommissionsplans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the_** **_future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer._** **_We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people._** **_All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
_\#LI-Remote_
_\#LI-SB1_
_\#DE-Remote_
Operations Support Seasonal
Team Manager Job In Washington Court House, OH
Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We're guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We're creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.
Nutrien Ag Solutions is the retail division of Nutrien, providing full-acre solutions through our network of trusted crop consultants at more than 2,000 locations in North America, South America, and Australia. For more than 150 years, we have been helping growers achieve the highest yields with the most sustainable solutions possible, offering a wide selection of products, including our proprietary brands: Loveland Products, Inc.; ProvenSeed and Dyna-GroSeed; as well as financial, custom application and precision ag services.
Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien and Nutrien Ag Solutions.
What you'll do:
* Maintain facility, vehicles and equipment to company standards
* Perform general equipment maintenance and mechanical work
* Load and unload trucks
* Operate loaders, fork-lifts, tractors and location equipment in a safe manner
* Blend dry and liquid fertilizer with automated blend systems
* Load and deliver product to customers and/or custom application equipment
* Maintain delivery equipment to DOT standards and perform pre-post trip inspections
* Ensure all paperwork is completed for loading, delivering and unloading product at the location and to customers per Nutrien Ag Solutions requirements
* Maintain a clean and safe working environment
* Follow all Nutrien Ag Solutions Safety Rules
* Comply with all applicable laws and regulations
* Other Duties as assigned
What you'll bring:
* High School Diploma or equivalent required
* Agricultural, heavy equipment repair or operator experience preferred
* Ability to lift 50#
Ready to make an impact with us? Apply today!
The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law.
Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien
To stay connected to us and for the latest job postings and news, follow us on: LinkedIn, Facebook, Instagram, and X.
Seasonal Operations Support (South Charleston, OH)
Team Manager Job In South Charleston, OH
The J.R. Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. We are a true farm-to-table company with an integrated portfolio including food processing and food brands, phosphate mining, fertilizer manufacturing, farming, ranching and cattle production, and other enterprises related to agriculture.
Summary
Simplot Grower Solutions is looking to fill a seasonal Laborer position. Full-time, temporary, position with full benefits and the opportunity for substantial over-time hours. The primary responsibility is to assist with daily plant operations.
Key Responsibilities
* Equipment and plant maintenance; including welding, pump and engine overhauls, painting, and general housekeeping responsibilities
* Loading fertilizer and chemicals; operating equipment to blend fertilizer and chemicals; cleaning and storing equipment after application process
* Receiving and unloading product and performing warehouse inventory and storage functions
* Maintain a conscientiousness for safety at all times; while performing all duties.
* Represent selves and the Company professionally at all times.
Disclaimer - The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Typical Education
High school diploma or general education degree (GED)
Relevant Experience
* Knowledge of basic farm equipment and operation is preferred.
* Must be able to lift 50lbs
* Must be able to perform all essential functions of the job
Required Certifications
Valid Driver's License
Other Information
Combination of education, training and/or experience will be considered for this position.
* This position is not eligible for relocation.
Job Requisition ID: 21673
Travel Required: None
Pay Grade: Hourly
Location(s): SGS Retail - South Charleston
Country: United States
The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.
Dental Office Manager
Team Manager Job In Columbus, OH
Are you an Office Manager looking to thrive in a growth-minded environment? Would you consider yourself a leader that has the ability to manage an office with a high level of detail? Do you have the ability to oversee multiple projects at one time, while still delivering an exceptional patient experience? Do you enjoy working with kids and teens? Do you want to help patients build healthy habits that last a lifetime?
Smiles 4 Life is looking for a hard-working, reliable Office Manager for our Columbus-based team.
We offer full-time benefits, including medical, 401K, paid time off, holiday pay, and monthly bonus opportunities. Come work for a team where YOU are the most critical resources to fulfill our vision of being the patient experience industry leader. If you are reliable, have a strong work ethic, detail-oriented and passionate about patient care, we want to hear from you ~
Requirements:
A minimum of 3-5+ year of management experience is required, dental management experience preferred.
A minimum of 3+ year of dental experience is required.
Working knowledge of clinical operations
Denticon dental software is a plus
Full-time
Job Type: Full-time
We offer:
Competitive pay
Paid Time Off
Nation-wide, Fortune 500 benefits including medical, dental, vision, short and long term disability, HSA & FSA, life insurance and more!
Retirement Plan
Company Paid Continuing Education
Referral Bonus
_________________________________________________________________________________________
Lone Peak Dental Group, a leading pediatric specialty Dental Support Organization (DSO) was founded in 2003 by two pediatric dentists with just three Denver locations. Lone Peak Dental Group has grown to over 75 offices across 14 states. We are dedicated to serving underserved communities, positioning our offices where the need is greatest and making a real difference in patients' lives. Our mission of creating healthy habits that last a lifetime is at the heart of everything we do.
All of our team members are difference-makers and we foster a culture of collaboration and respect for all. We are proud to value diversity and be an equal opportunity employer. Lone Peak Dental Group is an E-Verify employer.
Front Office Manager
Team Manager Job In Columbus, OH
Property Description
DoubleTree Columbus, located in the vibrant city of Columbus, Ohio, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a contemporary and upscale hotel that offers exceptional service and amenities to our guests. With positions available in front desk, housekeeping, food and beverage, event planning, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts modern accommodations, state-of-the-art facilities, and a welcoming atmosphere, creating an exciting work environment. As a member of the DoubleTree Columbus team, you'll have the chance to provide outstanding service to our guests, work in a supportive and inclusive team, and be a part of the renowned Hilton brand. Join us in delivering exceptional hospitality experiences and become a valued member of our team at DoubleTree Columbus!
Overview
Join our team as a Front Office Manager and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As a Front Office Manager, you will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience. You will manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity!
Qualifications
2+ years of experience in hotel front desk management/supervisory operations or related field
Strong leadership and management skills
Excellent communication and interpersonal skills
Read, write and speak English fluently
Proficient in hotel management software and Microsoft Office
Detail-oriented and able to multi-task effectively
Customer service oriented and committed to providing exceptional guest experiences
Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office
Prior cash handling experience necessary
Ability to work flexible hours, including weekends and holidays as needed
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Three Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Salary Range USD $50,000.00 - USD $50,000.00 /Yr.
Oracle SOA Support Manager
Team Manager Job In Pataskala, OH
VUI since 2004 has been helping clients improve their business, environmental and social performance. We do this by applying innovative processes, market intelligence and fresh thinking. We provide advice and consulting services at strategic, policy and operational levels, concentrating on three key areas:
Job Description
Kindly find the JD below for your reference
Title: Oracle SOA Support Manager
Location: Pataskala, OH
Duration: Full Time Position
Experience: 8 - 10 Years
Roles & Responsibilities:
• Build and structure a technical support department that is able to provide customers with best in class support and service
• Interface with other departments within the company to provide customers with an integrated service
• Has to be senior enough to working in a multi-vendor environment at onsite with respect to questions on design & delivery
• Should be able to liaison with the offshore team and give them complete information to get the work delivered from offshore
• Should follow up with all stakeholders to get solutions to the questions, asked by the offshore team
• Should coordinate with required stakeholder at onsite and offshore collaboratively to understand the business requirement, and jointly work to identify the source/destination of the data that needs to be transferred via Fusion Middleware to the destination/source system(s)
Experience and Skills Required:
• At least 5+ years of experience in SOA technologies
• Experience in managing support projects
• Exposure to WebLogic administration is a plus
• Experience in handling Customer in a multi-vendor environment
Generic Managerial Skills:
• Excellent Verbal and Written communication skills
• Strong Interpersonal and leadership skills
• Build & maintain excellent relations with key stakeholders
• Demonstrated ability to work in a team environment including the ability to work collaboratively with business users, IT staff, other vendors and various levels of management
Thanks & Regards…
------------------------------
Prabhat kumar
Tel: ************ Ext - 143
Ventures Unlimited Inc.
Additional Information
Interested candidate Please call ma at Phone: ************ Ext 143,
Supervisor - Call Center (Aidvantage)
Team Manager Job In Columbus, OH
Description & Requirements Maximus is seeking a Supervisor for our Call Center to join our team. This is a remote position that will support the Department of Education. Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements as per contract/client:
- FSA, Department of Education experience required
- High School Diploma or GED required
- Must reside in the U.S.
- Experience with CLASS required
- Must be a U.S. citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to (1) ******************
- Private work area and adequate power source
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
53,000.00
Maximum Salary
$
58,000.00
Call Center Supervisor
Team Manager Job In Dublin, OH
For three decades, Garden City Group, LLC (GCG) has been the recognized leader in providing legal administrative services for class action, mass tort, and bankruptcy cases. The breadth and depth of our experience, responsiveness, global resources, and state-of-the-art technology have made us the recognized leader in our field and the partner of choice for leading law firms, corporate legal departments, government agencies, and other legal professionals requiring our unique administrative support.
GCG Media is GCG's in house advertising agency. For decades, GCG's clients have relied on us to achieve their legal noticing goals. Using our dynamic skills in strategy and planning, GCG has developed media campaigns in over 40 languages and close to 170 countries. GCG is continually looking for new ways to engage the marketplace and educate our clients in best practices to reach their target audience.
Job Description
The CCS is responsible for oversight of the CCRs. Supervisors must also ensure adherence and overall efficiencies of the CCRs. The CCS works directly with the Customer Care Managers and Sr. Managers to resolve any issues or concerns that may arise.
Assist representatives with issue resolution and troubleshooting to resolve customer issues. Advise on technical and procedural questions.
Monitor day-to-day quality and production goals. Assist in managing team workload; ensure availability, quality of performance, adherence to service levels, and other objectives and goals.
Complete team reports and ensure Key Performance Indicators (KPIs) are being met. Verify billable hours and make adjustments as necessary.Oversee Customer Care Representative schedule adherence and attendance. Support and communicate quality standards, processes, procedures and policies
Qualifications
Strong verbal and written communication skills with the ability to interpret and address claimant/client needs.
Knowledge of contact center industry and best practices.
Proficiency in Microsoft Suite.
Ability to work with minimal guidance or supervision in a time critical environment.
Ability to be flexible and quickly adapt to changing business needs and processes.
Skilled in providing outstanding customer service.
Ability to defuse situations, identify and resolve issues.
Ability to make quick, accurate and appropriate decision.
Ability to lead an effective meeting in a team atmosphere.
Additional Information
Please submit resume and cover letter with salary requirements.
GCG
, LLC
is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, or veteran status.