Enterprise Customer Account Manager
Team manager job in Cheyenne, WY
**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
**About the Team:**
Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers' goals with our broad set of products. We pride ourselves on fostering a supportive and innovative environment where every team member is encouraged to contribute their unique skills and expertise. Together, we strive to exceed customer expectations and drive significant business growth.
**About the Role:**
The Enterprise Customer Account Manager will be focused on selling into Enterprise Services and Distribution named accounts in an assigned geographic territory. This position requires an individual who can successfully build and grow existing customer relationships selling our full suite of products. A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives.
**Key Responsibilities:**
+ Strengthen and expand customer relationships through regular and frequent face-to-face interactions designed to drive sales growth.
+ Attend industry events, trade shows, and conferences relevant to your customer base.
+ Proactively develop, utilize, and maintain a deep understanding of the customer's industry.
+ Advise, consult, and support customers on best and next practices in the utilization and expansion of services.
+ Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts.
+ Collaborate with internal stakeholders to develop and maintain Annual Account Plans and Relationship Maps for each assigned account.
+ Build strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account.
+ Leverage your sales management team, UKG executive sponsors, and in-person meetings to strengthen these relationships.
+ Conduct at least two in-person business reviews with the customer annually, covering adoption, support, and roadmap discussions.
+ Share new product offers and innovations during business reviews to drive sales.
+ Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams.
+ Maintain accuracy of account contacts and sentiment in SFDC, including a rolling four-quarter pipeline.
**Basic Qualifications:**
+ At least 8 years of experience driving full cycle sales management process
+ Proven experience with a mix of transactional and strategic deals, ranging from 9-12 month sales cycles.
+ Demonstrated ability to consistently exceed a $1 million+ quota year over year, maintaining a pipeline three times the quota.
+ Experience selling SaaS solutions, preferably in HCM, WFM, Payroll, or ERP
**Preferred Qualifications:**
+ Proven track record of building and growing customer relationships in an Enterprise territory.
+ Experience building strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account.
+ Strong consultative selling skills with the ability to understand customer/prospect business requirements.
+ Excellent communication and presentation skills.
+ Ability to work collaboratively with internal stakeholders and leverage executive relationships.
+ Experience with Sandler, Challenger, Powerbase Selling methodology or similar Sales methodology
+ Superior negotiation, written and verbal communication skills
+ Up to 50% travel
**Equal Opportunity Employer: **
UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster (************************************************************************************************** and its **supplement** .
UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** .
**Pay Transparency:**
The base salary range for this position is $170,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ***************************
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
Customer Experience Supervisor
Team manager job in Teton Village, WY
Job Details Wyoming - Teton Village , WY Seasonal $30.00 - $40.00 Hourly
Jackson Hole Ski Resort Customer Experience Manager Winter Seasonal - November 2025 to April 2026, based on resort start and end dates Pay: $30 to $40 per hour depending on experience
$200 monthly cost of living allowance
If you love skiing/boarding we have a career for you!
Manage the first and last impression for guests at one of America's most iconic resorts. We are a young, boutique, innovative Mountain Based Company using leading edge, ever evolving technologies to “wow” our customers.
We're currently looking for a dynamic Ski Resort Customer Experience Manager to lead our team in Jackson Hole, WY. This role is charged with managing parking operations and creating a world-class customer experience for our clients and guests.
Interstate Mountain Group is a rapidly growing managed parking solutions company with Mountain Operations from Vermont to Washington State.
We truly value our teammates and the quality of our work environment. In 2023 - 2025 we have received Top Workplace recognition . In addition, Interstate also earned national Cultural Excellence awards for Workplace Flexibility. We're extremely proud of this recognition because it's based entirely on feedback from our team members! For more information, check out - ******************************************************
Our rapid growth in the Mountains means we're always seeking to add highly talented and creative people to the Interstate team.
Here's what we're looking for:
Independent, pro-active, self-starter.
Outgoing personality with excellent communication skills.
Outstanding prioritization, organization, and decision-making skills.
Focused, organized, flexible, and detail-oriented.
Must be able to multi-task and work outside in all weather conditions.
Proficient with Office, web-based applications, mobile apps, smart phone technology.
Three to five years of customer service and team management experience.
Availability to work with the demand of the ski industry.
Here's what we offer:
Highly competitive compensation.
A collaborative team-based environment.
Looking for a career? Join our team and bring your best self to the job - we offer opportunities for growth and advancement.
$30 to $40 per hour depending on experience
Like to ski? Buy a lift pass and we'll pay for it at the end of the season!
Performance based bonus plan
$200 monthly cost of living allowance
Here's what you'll do:
Responsible for the day-to-day management of assigned parking lots and facilities.
Guarantee a superlative first and last impression for all skiers.
Ensure our team provides exceptional customer service to our clients and customers. Manage and motivate small team of Parking Ambassadors.
Compliance and financial analysis.
Develop and maintain existing client relationships.
Implement new procedures to enhance daily operations.
Schedule:
Approximately 45 hours per week across a variety of shifts and days of the week.
Apply Now!
Once your application is complete, our team will review your application and reach out regarding next steps! Hit those Mountains with Interstate Mountain Group! A boutique solutions and operations provider driven to “wow” our clients with our unbelievable team supported by crazy good technologies.
Three to five years of customer service and team management experience.
Associate's degree required, Bachelor's degree preferred.
Availability to work with the demand of the ski industry.
Minimum age of 25 to drive for Interstate Parking per our Insurance Carrier
Valid Regular Driver's License with a clean driving record.
Seasonal Customer Service Supervisor
Team manager job in Cheyenne, WY
Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs).
+ Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs).
+ Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis.
+ Responsible for setting priorities and coordinating activities that align with set objectives and goals.
+ Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted.
+ Monitors issues and ensures that Service Level Agreements are met.
+ Identifies key issues and areas for improvement to streamline or implement new recommended procedures.
+ Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.
+ Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination.
+ Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals.
+ Communicates and collaborates with management effectively to provide and analyze metrics and reports.
**Minimum Qualifications**
+ Bachelor's Degree preferred or equivalent relevant experience.
+ 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience.
**Other Job Specific Skills**
+ Excellent written and verbal communication skills.
+ Strong leadership and customer service skills.
+ Ability to organize and supervise staff for maximum efficiency.
+ Advanced problem solving and interpersonal skills.
+ Strong customer service approach.
+ Ability to build, coach and mentor effective teams.
+ Ability to maintain consistent progress towards set priorities.
+ Dedicated focus on accuracy and attention to detail.
+ Ability to remain calm and courteous towards customers, staff, and management in periods of stress.
+ Ability to develop and maintain good working relationships with all customers and co-workers.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
62,200 - 84,000
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Capacity Assessment Team Leader
Team manager job in Cheyenne, WY
The Capacity Assessment Team Leader is responsible to build and develop a team to implement processes and measurement systems relating to capacity, capacity assessment and delivery readiness. The Team Leader leads the implementation and execution of this process with suppliers ensuring that there is a regular, thorough and robust assessment of the suppliers future looking supply capacity. This includes identification of capacity constraints at the supplier genba, development of countermeasures to mitigate constraints, hand off and communicate capacity assessment results for action plan management with the Supplier Team and Part Family Readiness leaders, and forecasting of future delivery capability with the SIOP team. The leader will develop the team's capability to be proactive problems with supplier partners and use Flight Deck and Daily Management to continually improve team performance. The goal for this role will be to ensure there are capacity assessment standards, consistently applied to collect and communicate capacity assessment results with partner organizations. The role has autonomy to create and drive rhythms to complete capacity assessments and requires high levels of evaluative judgment and operational acumen to achieve desired business outcomes.
**Job Description**
**Roles and Responsibilities**
+ Partner with the Central Readiness team, Part Family Delivery Leaders and Readiness Leaders, Supplier Partnership Office teams, Commodity teams and the Materials S&OP team to prioritize and assess 3-5+ year supplier capacity to support Delivery Readiness
+ Build, hire, lead, coach and develop the team of Capacity Assessment Leaders
+ Develop partner relationships with internal and external supplier stakeholders (Part Family, Commodity teams, Readiness, Materials and Suppliers)
+ Develop and maintain standards and process for the capacity assessment process
+ Develop and maintain systems and tools to collect, document and analyze the results of capacity assessments
+ Apply the standards with prioritized suppliers to robustly and thoroughly assess the supply capacity ability for 3-5+ year forward looking demand
+ Build action plans and apply Lean and structured problem solving to alleviate the constraints in conjunction with the Supplier and Supplier Team
+ Engage the Part Family delivery leaders and Readiness leaders in regular cadence to prioritize and develop a rolling 90-day schedule of capacity assessment targets that meets the need and timing of the business
+ Communicate the results of the capacity assessment including supplier's constraints to be incorporated in S&OP rhythms to respond to demand changes
+ Develop measurement systems and Key and Breakthrough Performance Indicators (KPI / TTI) and utilize Daily Management of the process and KPI/TTI to improve team SQDC performance
+ Interpret internal and external business challenges and recommend best practices to improve products, processes or services
+ Utilizes understanding of industry trends to inform decision making process
+ Present business or technical discipline solutions to leaders
+ Communicate complex messages and negotiate mainly internally with others to adopt a different point of view
+ Influence peers to act and negotiate with external partners, suppliers, or customers
+ Travel up to 30-50%
**Required Qualifications**
+ Bachelor's degree from an accredited university or college with a minimum of 4 years' experience in Sourcing, Supply Chain, Operations, and/or Project Management
**Desired Characteristics**
+ Customer Focus: Values the customer in all decision making - what do they need or want?
+ Respect for People: Values the individual / supplier / customer to maximize value
+ Lean Problem solver: focuses on waste elimination, analytical-minded, challenges existing processes, critical thinker.
+ Humble: respectful, receptive, agile, eager to learn; listens and challenges respectfully
+ Transparent: shares critical information, speaks with candor, contributes constructively
+ Focused: quick learner, strategically prioritizes work, committed
+ Leadership ability: strong communicator, decision-maker, collaborative
The base pay range for this position is149,200.00 - 248,600.00 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on December 22, 2025.
GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
_This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3))._
**Additional Information**
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** No
\#LI-Remote - This is a remote position
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Manager Customer Experience
Team manager job in Cheyenne, WY
We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations.
This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success.
This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands.
The starting salary for this role is $100K, commensurate with experience.
**What You'll Do:**
+ Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints
+ Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences
+ Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions
+ Identify and prioritize CX breakdowns through VOC, operational data, and field feedback
+ Act as the first point of contact for field leaders on CX-related challenges and opportunities
+ Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product
+ Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders
+ Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs
+ Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement
**What We're Looking For:**
+ Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred
+ 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams
+ Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey
+ Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles
+ Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in
+ High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike
+ Systems thinker with the ability to balance customer empathy with business impact
+ Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business
**What You'll Get:**
+ 40% off any standard Hertz Rental
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching.
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Front Office Manager
Team manager job in Sheridan, WY
Job Description
At Advanced Registered Agent Group, we don't just hire for open roles-we hire for impact. If you're exceptional at what you do and align with our core values-ownership, precision, clarity, and dependable service-we want to meet you.
ROLE:
As the Registered Agent Office Manager, you'll take full ownership of our growing registered agent division, leading both operations and client service delivery across multiple states. This is not just an administrative role-it's a high-trust leadership position where you will be responsible for ensuring compliance, driving service improvements, and preparing our team for growth.
You'll work closely with the leadership team to elevate the quality, reliability, and reach of our services. From overseeing client renewals to tracking KPIs and expanding our internal systems, you'll be a cornerstone of our mission to deliver outstanding business compliance support. If you're an organized, dependable leader with experience in legal, administrative, or compliance environments, this role is built for you.
RESPONSIBILITIES:
Client Success & Compliance
Manage ongoing client relationships, ensuring accurate and timely renewals
Maintain compliance across all active accounts and jurisdictions
Provide clear, professional communication on legal filings, deadlines, and updates
Operational Ownership
Oversee the daily operations of our registered agent services across multiple states
Track and report key performance metrics bi-monthly
Assist with the setup and execution of legal filings and entity formations
Process Design & Team Growth
Build and improve internal systems to streamline service delivery
Recruit, train, and mentor team members as the department scales
Partner with leadership to launch new service offerings and expand reach
Administrative Leadership
Serve as the internal lead for all RA-related tasks, projects, and compliance
Maintain accurate records and documentation for legal and operational review
Own the standardization and refinement of client-facing workflows
RESULTS:
Registered agent operations run smoothly and with full legal compliance
Clients experience timely communication, renewal reminders, and accurate service delivery
Department scales with new systems, personnel, and offerings
KPIs are tracked and reported consistently to leadership
Team members are hired, onboarded, and coached effectively
Leadership is supported by a proactive, organized operator
Requirements
2-5 years experience in compliance, legal services, or administrative operations
Proven ability to manage workflows, communicate professionally, and meet deadlines
Strong organizational skills and attention to detail
Experience using tools to track performance, automate tasks, and ensure compliance
Self-directed, dependable, and motivated to take ownership
Strong written and verbal communication skills
Interest in team leadership and cross-functional collaboration
SCHEDULE:
Full-time, Monday-Friday
Onsite at our Sheridan, WY office
Benefits
$55,000 base salary + Performance-based bonuses
Paid time off
Opportunities for professional development
Leadership opportunity in a growing division
Supportive, mission-driven team
Spa Guest Services Manager
Team manager job in Jackson, WY
Spa Guest Services Manager at the BODY SAGE SPA
The Spa Guest Services Manager works closely with the Spa Director and upholds high standards of service, professionalism and collaboration. This role is pivotal in creating a harmonious spa environment, from practitioner training and team management to guest satisfaction and revenue growth. The Spa Guest Services Manager ensures every guest enjoys a transformative experience, fostering strong relationships with staff, clients, and vendors for loyalty and profitability.
Qualifications and Skills
As the Spa Guest Services Manager for our brand-new spa within the iconic Rusty Parrot Lodge, you bring a wealth of maturity and leadership to the table. You work collaboratively with the Spa Director and oversee and mentor a team of massage therapists and estheticians, ensuring they deliver exceptional treatments while upholding the highest standards of professionalism. Your ability to handle pressure with grace and address issues swiftly ensures a seamless spa experience for our local clientele and lodge guests. From providing guidance to rolling up your sleeves to tackle urgent tasks, you embody the spirit of dedication and service that defines our spa.
Core Responsibilities
Provides and models warm, professional relationships with guests while making reservations, recommending product and fulfilling the check in and check out processes
Follows and ensures adherence to opening and closing protocols, identifying areas for process improvement
Order, conduct inventory and oversee retail and backbar products, equipment and supplies, staying within budget and looking for opportunities to improve profitability
Conducts a walk-through at least twice per shift to build team morale, maintain the space, and address any issues that arise
Provides supervision of administrative staff and provider team on the level of daily operations and KPIs
Assists Spa Director in all aspects of personnel management, including performing evaluations and addressing ongoing challenges
Notifies Spa Director or other departments of urgent issues or ongoing negative trends that need to be addressed
Meet or exceed budgetary goals
Manages Housekeeping/Spa Attendant to ensure a spotless facility
Maintains common areas of the spa in between Spa Attendant visits
Understands and provides policies and procedures training in policy as well as maintaining up to date manuals
Trains team of practitioners on the importance of strong retail sell-through
Assists with marketing as needed and cross-trains in reservations for rooms and restaurant
Call Center Manager
Team manager job in Cheyenne, WY
Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
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Office Manager
Team manager job in Laramie, WY
The position is a central point for all school activities and information, and requires working with a variety of people, both adults and students. Must also have excellent communication skills and accurately share necessary information with appropriate parties while maintaining strict confidentiality, demonstrating trustworthiness, and understanding the processes and procedures of both the school and the agency. Reflect the ability to multitask and complete assignments at the will and discretion of the Principal.
* Minimum 21 years of age at the time of hire.
* Driving record of no more than two moving violations or at-fault accidents in any combination in the past three years, and no major moving violations within the past three years.
* Clear criminal background and child abuse registry checks.
* Extensive experience utilizing various applications within the MS Office Suite, including Word, Excel, PowerPoint, and Outlook, to enhance productivity and improve communication.
* Strong written and oral communication abilities, enabling effective interaction with diverse audiences.
* Proven background in building positive relationships and fostering collaboration within teams.
* Highly organized with the ability to manage multiple tasks and priorities efficiently.
* Demonstrated success in meeting deadlines and optimizing productivity through effective time management.
Team Lead Cleaner - $16/hr | Weekly Pay | Evenings - Wyoming, MI
Team manager job in Wyoming
United Commercial Services is a trusted leader in facility cleaning, proudly serving clients across Michigan for over 20 years. We're committed to providing high-quality service while supporting our team members with steady, reliable employment and room to grow.
Job Skills / Requirements
Details
Schedule: Monday - Friday 5pm-11pm
Pay: $17 hourly; weekly pay
Before You Start: Qualified candidates will have previous commercial cleaning experience and a strong background in team leadership or supervision. Must be reliable, able to work independently, and confident leading others. A background check is required and the ability to pass state required fingerprinting.
Location: Wyoming, MI (36th and Byron Center Area)
Primary Duties (Including but Not Limited To)
Cleaning Floors: Vacuuming, sweeping, and mopping designated areas to maintain cleanliness.
Operating Equipment: Using floor scrubbers and other tools effectively for thorough cleaning.
Detail Cleaning: Ensuring all surfaces are properly cleaned using appropriate equipment and chemicals.
Trash Disposal: Collecting and disposing of trash to keep work areas tidy.
Workspace Maintenance: Keeping designated areas clean and well-maintained.
Communication: Reporting low cleaning supplies and equipment issues to supervisors.
Equipment Oversight: Notifying supervisors of any major equipment repairs needed.
Timely Task Completion: Completing assigned tasks promptly and efficiently.
Restroom Cleaning: Cleaning and restocking restrooms to uphold hygiene standards.
Team Leadership: Leading by example and providing guidance to team members, ensuring tasks are completed according to company standards and fostering a positive work environment.
Requirements
Age Requirement: Minimum of 18 years old.
Legal Authorization: Must be legally permitted to work in the US.
Background Check: Ability to pass a criminal background check per location requirements
Transportation: Must have reliable transportation to and from work.
Time Management: Ability to manage time effectively to meet job responsibilities.
Physical Ability: Capable of lifting at least 25 pounds.
Maintenance Skills: Proficiency in handling basic maintenance, repairs, or other cleaning duties as required.
Teamwork: Able to work independently or collaboratively as part of a team.
Communication: Effective verbal and written communication skills.
Flexibility: Willingness to perform additional duties as assigned by supervisors
Additional Information / Benefits
Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days
This job reports to the Manager
This is a Part-Time position 2nd Shift.
Retail Part Time Team Lead
Team manager job in Gillette, WY
At Office Depot, the Retail Team Lead is a part-time role providing "total solutions" to our customers encompassing Products, Technology, Services, Furniture and Print offerings. The Retail Team Lead will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings. The Team Lead will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. The Retail Team Lead will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. Retail Team Lead (PT) will utilize Office Depot's proven sales principles to proactively engage customers, to drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction.
Through enthusiasm and expertise, Retail Team Lead will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Retail Team Lead will also be a part-time 'Key Carrier' for their location and may perform Leader on Duty functions while in the role. In addition, the Retail Team Lead (PT) must be able to perform External Key Carrier responsibilities, which include but are not limited to, opening & closing responsibilities and be scheduled for those respective shifts.
The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.
**Primary Responsibilities:**
+ **Print Sales and Services:**
+ Responsibility in the Print function to support efficient operation while driving overall store sales.
+ Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
+ Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.
+ **Operational Efficiency:**
+ Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
+ Identify areas for process improvement and implement plans to reduce waste and inefficiencies. In partnership with all associates, ensure regular loss prevention compliance.
+ Ensures compliance with company policies, procedures, and practices; and supports the company's loss prevention efforts. Performs other duties as assigned.
+ Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
+ **Client Engagement:**
+ Drives positive client satisfaction levels including coaching and training to associates to enhance the customer experience.
+ Supports community outreach initiatives to drive client/customer retention.
+ Works to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution.
+ Performs other duties as assigned.
+ **External Key Carrier and Leader on Duty:**
+ Ensuring the safety and security of the building and associates during the absence of the management team.
+ In partnership with all associates, ensure regular loss prevention compliance.
+ Performing opening or closing responsibilities.
+ This includes driving awareness of key performance indicators, providing guidance to improve results, activation/deactivation of the store's alarm system, and processes for opening or closing the store.
+ May assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits.
+ Other duties as deemed necessary
**Education and Experience:**
+ High School diploma or equivalent education preferred
+ Minimum 1-3 years of experience in related field
+ Sales and/or Customer Service experience preferred.
+ Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
+ Skilled in Customer Service and Print Services experience would be desired.
+ Must possess advanced selling skills · Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers.
+ Must be adaptable to a changing environment.
+ Must be able to assist others in a professional environment.
+ Possess excellent verbal and written communication skills.
+ Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities.
+ Must possess ability to process information/merchandise through POS register system.
+ Pays close attention to detail to ensure high quality production in the Print Services area
+ Positive and Engaging
+ Action Oriented
+ Integrity, Accountability & Trust
+ Demonstrate passion for the brand, products, services and solutions offered to our customers
+ Must possess a desire to continually develop personal selling skills and product knowledge
+ Drive for Results
+ Decision Quality
+ Patience
**About The ODP Corporation:** The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
**Disclaimer:** The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
**Pay, Benefits & Work Schedule:** The salary range for this role is 10.72 to 17.81, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
**How to Apply:** Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
**Application Deadline:** The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
**Equal Employment Opportunity:** The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
REQNUMBER: 97069
Applications Team Lead
Team manager job in Cheyenne, WY
GovCIO is currently hiring for an Applications Team Lead tooversee the management of multiple application modernization projects. This position will be located in Radford, VA and will be a remote position. **Responsibilities** Senior Application Project management experience utilizing agile development best practices. Under indirect supervision, oversees the management of multiple application modernization projects. Responsibilities include requirements gathering, estimating Level of Effort (LOE), drafting development stories, facilitating backlog reviews & sprint planning meetings, coordinating resources, reviewing QA results, and performing final review. Manages resources across each development effort and provides staffing recommendations for new or expanding projects. Provides budget reports to track burn rates across each project to ensure projects stay within budget. Manages master project schedule and reprioritizes efforts to prevent collisions. Works directly with customers to communicate project status. Works with the development teams to identify areas for improvements and gain efficiencies.
**Qualifications**
High School with 9+ years (or commensurate experience)
Required Skills and Experience
+ Clearance Required: Secret
+ 3+ years' experience with Dev/Sec/Ops development strategies.
+ 3+ years' experience with Agile development processes and tools.
+ 3+ years' experience with Quality Assurance (AQ) application testing.
+ 3+ years' experience managing budgets and resources across multiple application projects.
+ Strong verbal and written communication skills.
+ Experience effectively managing multiple large-scale projects.
***PENDING CONTRACT AWARD***
Desired qualifications:
+ Bachelor's degree in a technical/business discipline or equivalent years of experience managing application development projects.
+ Working knowledge of DoD STIGs, and IAVM.
\#pdaltss
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you can expect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $120,000.00 - USD $170,000.00 /Yr.
Submit a referral to this job (***************************************************************************************************************************
**Location** _US-Remote_
**ID** _2025-6780_
**Category** _IT Infrastructure & Network Engineering & Operations_
**Position Type** _Full-Time_
Branch Team Lead
Team manager job in Cheyenne, WY
The Branch Team Lead exists in any size branch. Under minimal supervision, the Branch Team Lead performs a wide variety of complex duties related to handling member transactions such as: receiving and disbursing funds, posting deposits, loan and VISA payments, making account transfers, making cash advances, recommending other products and services, performing all types of withdrawals, account maintenance, and opening all deposit account types (including business services accounts).
The Branch Team Lead (BTL) is responsible for cross-selling all credit union products and services, and meeting minimum referral standards (core/non-core products and services), including Investment Services, first mortgages, insurance products and AUTOLAND (Car Buying Service). Also insures that the Relationship Specialist staff that they supervise meets the minimum referral standards. The Branch Team Lead is expected to lead morning sales huddles and evening debriefs of sales results.
The Branch Team Lead is comprehensively cross-trained to handle services such as: issuing temporary cards, re-pinning existing cards, ordering new cards or instant-issue debit cards in the branch, setting up online banking, issuing temporary checks, retrieving copy images of checks, and performing account allocations according to a member request. The Branch Team Lead maintains records of cash advances, and balances all of the above including a daily cash drawer.
The Branch Team Lead ensures member transactions are processed in an accurate and timely manner to make sure that Credit Union member service goals are achieved. The Branch Team Lead may also be called upon to assist with training new RS I and II, assist with daily balancing, and branch fine cash count. Additionally, the Branch Team Lead is responsible for staff scheduling, approvals and overrides of transactions, and vault duties such as selling and ordering cash and coin, and may be asked for input to the performance review process for RS I and II.
The position is also responsible for approving checks, large deposits or other items not within the RS I and II limits. The Branch Team Lead performs all functions of the RS I and II proficiently in addition to having the authority to open and/or close a branch. The value the Branch Team Lead adds to the organization is: it allows for immediate approval authority, performs overrides for RS and other frontline staff, allows personalized service and provides opportunities to conduct needs-based sales using referrals of other credit union products and services that support various production goals.
Responsibilities:
Performs all RS duties: account maintenance, receiving and disbursing funds, posting deposits and loan payments, transfers, cash advances, and all types of withdrawals (cash and checks), cash balancing.
Assists the Branch in achieving Sales goals through cross-selling and referrals, both personally and by training and coaching the RS staff. Is also expected to lead morning sales huddles and evening sales results debriefs. Insuring that they and their RS staff achieve minimum referral standards.
Performs a wide variety of account maintenance such as change of address and name changes.
Required to complete monthly compliance training and all other credit union training offered to RS. Completes the Branch Team Lead Checklist.
Balances cash drawer.
Assists with vault transactions, performs scheduling, overrides and approvals, signature guarantees, sells and orders cash and coin.
Opens all deposit account types (including business service accounts), processing Harland American check orders and issuing of temporary checks. Processes plastic card services such as issuing temporary cards, repining existing cards and ordering new cards.
Conducts all daily, weekly, monthly, and quarterly operational, transactional and fraud audits and submits final reports to branch management.
Open and/or close Branch in absence of Branch Sales Manager or by Branch operations schedule. Disburse cash if opening Branch, or balance cash drawer if closing Branch. Perform all other required operational and procedural duties.
Participate in the selection, advancement, or counseling of the RS staff by providing feedback to the BSM during the interview, performance appraisal and/or disciplinary process.
Participate in special projects as directed by Branch management.
Support and participate in continuous improvement activities.
Represent the Credit Union in a positive and professional manner.
Maintains member and other sensitive information with confidentiality.
Treats all co-workers and members with respect
Other related duties as assigned
Qualifications:
2 years progressive experience in sales and/or operations, and 18 months Lead Teller experience.
2 plus years RS experience or equivalent financial institution experience preferred.
Knowledge of cash handling and negotiable items.
Knowledge of BSA, Regulation CC, D, E and all other pertinent regulations.
Comprehensive knowledge of all deposit and loan products and all services.
Knowledge of all applicable Federal, State and NCUA regulations.
Demonstrated ability to operate office machines to include 10-key and PC.
Demonstrated ability to follow written and verbal instructions.
Excellent cash balancing record.
Excellent verbal and written communication skills, problem solving, member service, and organizational skills. Attention to detail.
Demonstrated ability to provide leadership and guidance, and work as a team member of a diverse group.
Must present a professional demeanor.
Computer Literate. Knowledge of Outlook and be able to compute interest on savings, loans, and certificates.
Capable of working under pressure and with frequent interruptions. Able to demonstrate use of sound judgment (check holds, member concerns, basic employee issues, scheduling conflicts, etc.).
Education: Completion of STAR Program for Deposit Services
Website: nuvisionfederal.com/careers
Benefits:
Medical
Dental
Vision
Life Insurance
Flexible Spending Account
401(k) Matching
Paid Time Off
Training Provided
Tuition Reimbursement
Covid-19 Precaution(s):
Remote Interview Process (some positions vary)
In-Person Interview required for Front-Line Positions
Social Distancing and Mask Guidelines in place
Auto-ApplyTeam Leader - Guernsey
Team manager job in Guernsey, WY
Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career? We are looking to recruit Team Leaders to lead our Morrisons Daily and drive our performance forward for our customers. As a Morrisons Daily Team Leader your responsibilities will include:
* Till and cash operation
* Stock Control, ensuring we are providing the best availability and shop standards for customers
* Ensure store is operating safe and legal
* Create a team that delivers outstanding, friendly and helpful service to all our customers
* Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded
About you
You'll be the kind of person who will be:
* Willing to go above and beyond for our customers
* Helpful and Friendly
* Enjoys working in a fast paced environment
Please note: For our premises that sell alcohol suitable candidates must be over the age of 18 due to licensing conditions
What happens next?
Click apply today to join our team - it only takes a couple of minutes! We'll contact you soon, so please check your emails and phone regularly.
We want to provide everyone with the opportunity to succeed in their role and career with us. It's one of our main ambitions here at Morrisons, so this could just be the start of your Morrisons journey.
About us
Morrisons Daily operates over 1300 Convenience stores from Thurso on the North coast of Scotland to St Helier in Jersey. We have partnerships with Harvest Energy and Rontec, along with several new "Together with Morrisons" supermarket stores with strong Independent retailers including Warners and Jempsons!
Our aim is to be Your Favourite Neighbourhood Shop, providing a great range of quality everyday products and services, close to where people live, so we're always available when customers need us.
If you require reasonable adjustments please contact ********************************
Team Leader - Jackson Hole
Team manager job in Jackson, WY
Seasonal (Seasonal)
Job Title: Team Leader
Terms: Seasonal, full time roles available
Pay: $21/hour base wage, plus generous tips.
Requirements:
Expect weekend and holiday work. Valid Drivers License . Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!
About us:
Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.
Ski Butlers is the global leader in ski and snowboard rental delivery now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below:
Service | Simple | Purposeful | Curious | Give
Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.
Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.
About the role:
Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role.
Perks and Benefits
Free Alterra Mountain Company Employee pass
Free Jackson Hole Resort season pass (No blackouts!)
Unlimited access to all AMC owned resorts
Free Ikon Base Pass
Ability to upgrade to full Ikon Pass at heavily discounted rate
Ability to ski everyday*
Access to 645+ industry discounted brands through Expertvoice
Discounted access to Rossignol/Dynastar/Lange equipment
401K benefit and match for ALL staff members over 18 years old
Location specific, customer service-based bonuses (4 total in-season)
Primary Responsibilities:
Opening and closing the shop daily
Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.
Plan delivery routes, support calls and pickups for the current and upcoming shift.
Respond to customer phone calls, text messages, emails and voicemails in a timely manner.
Dispatch ski technicians on reactive support calls
Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.
Setting up the next shift for success
Upselling existing guests via phone calls/texts in predelivery communication
Secondary Responsibilities:
Sizing guests in the proper equipment for orders as they come into our system
Schedule work assignments for the following shift.
Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
Assisting labor management during slow periods
Taking reservations and issuing refunds
Assist with delivery and support service operations as needed
Auto-ApplyCustomer Care Team Lead
Team manager job in Cheyenne, WY
Job DescriptionA Day in the Life of a Customer Care Team Lead In a high - paced environment, this position will provide training and support for Customer Care Representatives (CCR) who are receiving inbound calls, placing outbound calls and following up on accounts that require additional research related to billing within the Revenue Cycle. Assists with patient accounts and correspondence.
Why Work at Cheyenne Regional?
403(b) with 4% employer match
ANCC Magnet Hospital
21 PTO days per year (increases with tenure)
Education Assistance Program
Employee Sponsored Wellness Program
Employee Assistance Program
Loan Forgiveness Eligible
Here is What You Will Be Doing:
Assists the Customer Care Representatives (CCR) with questions and handle escalated callers.
Provides in-depth review of patient account information to answer questions regarding patient responsibility, account billing status, insurance information and charges.
Develops call handling training and documents for CCRs and perform monthly call audits.
Works in Cisco phone system to load outbound list, reviews call reports and takes appropriate actions.
Develops and maintains training documents for complex accounts including but not limited to probate, bankruptcy and settlement offers.
Monitors the inventory and progress of accounts placed with external collection agencies.
Works with internal and external partners on escalated concerns. Conducts in-depth research of concerns, communicates and documents findings.
Communicates and transfers information to clinics and departments as applicable for resolution.
Works patient correspondence, updates information, audits accounts and mails out requested information.
Ensures all workflow items are completed within the set turn-around-time and quality expectations. Performs monthly audits of work queues.
Works with internal and external partners to keep all procedures and training material current.
Reviews posted adjustments and self-pay settlement requests for approval/denial.
Develops schedule, goals, and audit tools for the Single Billing Office (SBO).
Participates in screening and interviewing applicants.
Promotes and participates in LEAN practices and strategies.
Desired Skills:
Ability to communicate effectively with internal and external clients
Ability to use good judgment and critical thinking skills to identify and resolve problems
Proficient skills in MS Office software; particularly Excel and Outlook
Computer and telephone knowledge
Efficient and accurate keyboard/typing skills
Ability to exhibit a high level of professionalism with a strong work ethic and commitment to satisfaction
Functional knowledge of HIPAA rules and regulations
In-depth working knowledge of the various applications associated with the workflows
Knowledge of electronic health record (EHR) systems
Advance knowledge of telephone systems including auto dialer and reporting
Ability to lead others
Here is What You Need:
Associate's degree or higher and one (1) or more years of healthcare billing experience • OR, High School diploma (or equivalent certificate from an accredited program) and two (2) or more years of experience in healthcare billing and/or call center
Nice to Have:
Bilingual Spanish
Medical Billing/ Call Center certifications
Epic experience
About Cheyenne Regional:
Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000+ patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to great health.
Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!
Customer Account Manager 4
Team manager job in Cheyenne, WY
**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
**About the Team:**
Retail Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers' goals with our broad set of products. We pride ourselves on fostering a supportive and innovative environment where every team member is encouraged to contribute their unique skills and expertise. Together, we strive to exceed customer expectations and drive significant business growth.
**About the Role:**
The Retail Enterprise Customer Account Manager will be focused on selling into Enterprise Retail named accounts in an assigned geographic territory. This position requires an individual who can successfully build and grow existing customer relationships selling our full suite of products. A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives.
**Key Responsibilities:**
- Strengthen and expand customer relationships through regular and frequent face-to-face interactions designed to drive sales growth.
- Attend industry events, trade shows, and conferences relevant to your customer base.
- Proactively develop, utilize, and maintain a deep understanding of the customer's industry.
- Advise, consult, and support customers on best and next practices in the utilization and expansion of services.
- Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts.
- Collaborate with internal stakeholders to develop and maintain Annual Account Plans and Relationship Maps for each assigned account.
- Build strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account.
- Leverage your sales management team, UKG executive sponsors, and in-person meetings to strengthen these relationships.
- Conduct at least two in-person business reviews with the customer annually, covering adoption, support, and roadmap discussions.
- Share new product offers and innovations during business reviews to drive sales.
- Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams.
- Maintain accuracy of account contacts and sentiment in SFDC, including a rolling four-quarter pipeline.
**Basic Qualifications:**
- At least 5 years of experience driving full cycle sales management process
- Proven experience with a mix of transactional and strategic deals, ranging from 9-12 month sales cycles.
- Demonstrated ability to consistently exceed a $1 million+ quota year over year, maintaining a pipeline three times the quota.
- Experience selling SaaS solutions, preferably in HCM, WFM, Payroll and HCM Add-on modules.
**Preferred Qualifications:**
- Proven track record of building and growing customer relationships in an Enterprise territory.
- Experience building strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account.
- Strong consultative selling skills with the ability to understand customer/prospect business requirements.
- Excellent communication and presentation skills.
- Ability to work collaboratively with internal stakeholders and leverage executive relationships.
- Experience with Sandler, Challenger, Powerbase Selling methodology or similar Sales methodology
- Superior negotiation, written and verbal communication skills
**Travel:**
- Up to 50% travel
**Company Overview:**
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
**Equal Opportunity Employer:**
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster (**************************************************************************************************
UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** .
**Pay Transparency:**
The base salary range for this position is $125,000.00 to $170,000.00 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *********************************************
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
Call Center Manager
Team manager job in Casper, WY
Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
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Agent Office Manager
Team manager job in Sheridan, WY
At Advanced Registered Agent Group, we don't just hire for open roles-we hire for impact. If you're exceptional at what you do and align with our core values-ownership, precision, clarity, and dependable service-we want to meet you.
ROLE:
As the Registered Agent Office Manager, you'll take full ownership of our growing registered agent division, leading both operations and client service delivery across multiple states. This is not just an administrative role-it's a high-trust leadership position where you will be responsible for ensuring compliance, driving service improvements, and preparing our team for growth.
You'll work closely with the leadership team to elevate the quality, reliability, and reach of our services. From overseeing client renewals to tracking KPIs and expanding our internal systems, you'll be a cornerstone of our mission to deliver outstanding business compliance support. If you're an organized, dependable leader with experience in legal, administrative, or compliance environments, this role is built for you.
RESPONSIBILITIES:
Client Success & Compliance
Manage ongoing client relationships, ensuring accurate and timely renewals
Maintain compliance across all active accounts and jurisdictions
Provide clear, professional communication on legal filings, deadlines, and updates
Operational Ownership
Oversee the daily operations of our registered agent services across multiple states
Track and report key performance metrics bi-monthly
Assist with the setup and execution of legal filings and entity formations
Process Design & Team Growth
Build and improve internal systems to streamline service delivery
Recruit, train, and mentor team members as the department scales
Partner with leadership to launch new service offerings and expand reach
Administrative Leadership
Serve as the internal lead for all RA-related tasks, projects, and compliance
Maintain accurate records and documentation for legal and operational review
Own the standardization and refinement of client-facing workflows
RESULTS:
Registered agent operations run smoothly and with full legal compliance
Clients experience timely communication, renewal reminders, and accurate service delivery
Department scales with new systems, personnel, and offerings
KPIs are tracked and reported consistently to leadership
Team members are hired, onboarded, and coached effectively
Leadership is supported by a proactive, organized operator
Requirements
2-5 years experience in compliance, legal services, or administrative operations
Proven ability to manage workflows, communicate professionally, and meet deadlines
Strong organizational skills and attention to detail
Experience using tools to track performance, automate tasks, and ensure compliance
Self-directed, dependable, and motivated to take ownership
Strong written and verbal communication skills
Interest in team leadership and cross-functional collaboration
SCHEDULE:
Full-time, Monday-Friday
Onsite at our Sheridan, WY office
Benefits
$55,000 base salary + Performance-based bonuses
Paid time off
Opportunities for professional development
Leadership opportunity in a growing division
Supportive, mission-driven team
Auto-ApplyContact Center Supervisor - SME
Team manager job in Cheyenne, WY
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an ability to train, coach, counsel, and evaluate the performance of direct reports. Guides direct reports to effectively handle and manage high-risk calls with professionalism and in accordance with established protocols. Maintains the highest degree of sensitivity, compassion, and respect for Service members and their families.
+ Hires, trains, coaches, counsels, and evaluates the performance of direct reports
+ Ensures performance guarantees are met or exceeded. Interfaces with external and internal customers to ensure optimal efficiency of service
+ Acts as a liaison with internal departments. Assists in the development and implementation of policies and procedures
+ Facilitates and participates in staff training
+ Participates in staff meetings and clinical conferences
+ Supports quality and risk management to meet call center target metrics
+ Ensures complete and accurate documentation in case management system (CMS)
+ Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations
+ Demonstrates understanding of military culture and addresses Service members by their rank, thanks Service members and their families for their service, and has excellent empathic listening skills paired with appropriate clinical interventions
+ Follows established protocols and completes all annual compliance requirements such as External Certification Authority (ECA) renewal as well as annual training such as Cyber Awareness and PII to ensure access to the CMS system is maintained
**Minimum Qualifications**
+ Master's degree in social work and Family Therapy, Counseling, or other human services field
+ Unrestricted state Licensure to practice independently (LCSW, LPC, LMFT) required. Certified Employee Assistance Professional (CEAP) preferred.
+ Minimum 3 years post-graduate work experience in counseling, social work, and mental health services plus additional minimum of 3 years' experience in supervisory or leadership position. Prior experience working with military and/or Veterans populations preferred. Military spouse or family member experience in a military community highly desirable
**Other Job Specific Skills**
+ Must be a U.S. Citizen
+ Knowledge of mandated procedures for child and elder abuse situations
+ Familiarity in core services areas of child development, parenting, adoption, education, and service for older adults
+ Exceptional written and verbal communication skills
+ Strong MS Office skills (Word, Excel, PowerPoint) and ability to type 50 wpm
+ Excellent organization and time management skills
+ Comply with all HIPAA regulations
+ Ability to obtain a Public Trust clearance
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
**Physical Requirements**
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$62,200 - $96,000
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.