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Become A Team Service Leader

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Working As A Team Service Leader

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $52,630

    Average Salary

What Does A Team Service Leader Do At Ingram Micro

* Provides lead direction to members of the network engineering and operations teams.
* Defines technology standards, works on project teams and trouble-shoots complex issues impacting the network.
* Collaborates with management on annual goals, objectives, and performance reviews oversight, discipline, promoting and training of team.
* Provides advanced support and assistance to both level 3 and level 2 teams.
* Responsible for the day to day task management of team members ensuring projects and tasks are completed on-time

What Does A Team Service Leader Do At Whole Foods Market

* turnover, training, job dialogues, etc. as well as prepare reports for delivery to Store Team Leaders and Regional Leadership
* Communicate and implement any payroll and benefit changes
* Oversee store level training programs and partner with Regional Leadership on enrollment for regional training classes
* Regularly partner with Team Leaders to ensure that all TMS (HR) and Safety practices are in effect
* Perform all duties associated with payroll, new hire, transfer & termination paperwork with accuracy and ensure all deadlines are met
* Respond timely to all garnishments, loan verification paperwork and references
* Conduct ongoing enrollments as TM?s meet benefits eligibility and facilitate annual enrollment
* Report separations and respond to claims in a timely manner with Unemployment vendor, participate in unemployment hearings.
* Review separation paperwork for accurate completion
* Understand and interpret the General Information Guide (GIG)
* Ensure all legal and employment postings are visible and current
* Maintain an open door policy for all team members
* Advise Store Leadership on how best to address team member relations issues, including coaching and counseling, corrective action and separations.
* Maintain a direct line of communication with the Regional Team Member Services (HR) team to ensure all store issues are addressed timely and accurately, while mitigating store risks and liability.
* Ensure that job postings and recruiting efforts meet the needs of store
* Partner with Team Leaders to identify ideal candidates for interviews and ensure timely follow-up with all applicants
* Complete other tasks as assigned by Regional Team Member Services

What Does A Team Service Leader Do At Thermo Fisher Scientific

* Build a highly-responsive, well-trained, cost effective Regional Field Service Team in place to help us support and differentiate our products in the US marketplace.
* Manage working relationship with the external Field Service contract support and BMET organizations.
* Monitors Regional Key Performance Indicators (KPIs) to measure performance and ensures compliance with customer service agreements
* Provide leadership for on-site service and repair of highly complex and fully integrated diagnostic automation systems used in hospitals and private laboratories.
* Duties include but are not limited to:A working supervisor, leading regional efforts in conjunction with central team to resolve and support customer issues
* Manage escalation of critical, complicated service calls and provide expertise to resolve the issue.
* Provide on-site support as needed in the Region
* Prioritize territorial requirements (service calls, installations, and regional needs) and establish realistic schedules to meet requirementsDirect teams to perform instrument installations, troubleshooting, repairing and performing preventive maintenance, and handling service callsBuild and manage team metrics such as response time, first visit repair, and cycle timeEnsure team strives for high levels of customer satisfactionBuild closer relationship with Territory Account Managers and support post-sales activitiesNon
* Negotiable Hiring Criteria:BS in Engineering and 1
* plus years or AS-equivalent and 5
* years of service leadership experience
* Knowledge, Skills, and Abilities necessary to perform essential functionsDemonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and InvolvementExcellent communication skills and be able to interface with customers in a positive, professional mannerProven ability to lead a team to diagnose and resolve problems on sophisticated electronic, mechanical instrumentation in a laboratory environmentAbility to lead and develop employees with varying levels of development & experience to meet business goals
* Customer Service system (satisfaction) exposure / experienceAbility to travel 80% or moreThis position has not been approved for Relocation Assistance
* IND-SDG

What Does A Team Service Leader Do At Mettler Toledo

* Understands all planned and unplanned service processes including the Business Area variations for quoting, contract renewal, scheduling, invoicing and payment in order to classify both internal and external inquiries and provide proper resolution.
* Familiarity with the scale industry, terminology and the product categories of Mettler Toledo and other scale companies in order to identify potential sales and service leads for sales and service sales pursuit.
* Expert of SAP CRM and Interaction Center in order to navigate quickly through the system to identify proper account information, retrieve the information requested or obtain information necessary o input the customer's needs in the system.
* General knowledge of the MT
* NA organization, as the Service Support Specialist team is a resource for all customers.
* Interface with internal and external customers to provide exceptional customer service.
* Provide first time resolution to customer service requests by asking the appropriate questions to qualify the customer issue and then utilizing the information to address the customer's concerns.
* Promptly answer phone calls and emails from customers and provide first line support for all service related functions – contracts, quoting, scheduling, invoicing and service requests.
* Provide resolution of process, procedure, Interaction Center and SAP questions from the Service Support Specialists.
* Ensure database integrity by validating and correcting the data housed within our CRM database for each transaction.
* Add new customers and contacts to relevant business system by acquiring pertinent information during the transaction.
* Participate in ongoing marketing and selling campaigns as necessary and seek opportunities to create leads for sales representatives.
* Identify breakdowns with current processes and collaborate with management to find a solution which improves the customer experience.
* Prepare, coordinate and deliver thorough training for new Service Support Specialists.
* Identify gaps in knowledge of existing team members and recommend additional training to eliminate risk.
* Serve as first point of escalation for customer issues encountered by Service Support Specialist.
* Monitor real-time KPI's to ensure objectives are being exceeded.
* Perform daily, weekly and monthly audits to ensure the team is consistently following work instructions and identify opportunities for additional training

What Does A Team Service Leader Do At U.S. Bank

* Interview Commercial Service Banker candidates
* Provide orientation and training for new Commercial Service Bankers
* Coach Commercial Service Bankers to continuously improve call-handling skills, product and systems knowledge and communication skills
* Manage the day to day operations of a Commercial Service team to ensure efficient servicing that minimizes call hold times and the number of abandoned calls
* Monitor Commercial Service Bankers’ performance and provide formal and informal performance feedback
* Recognize and reward performance excellence
* Create and sustain a positive work environment
* Handle escalated customer service issues and escalate further, as needed

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Team Service Leader Jobs

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Team Service Leader Typical Career Paths

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Help others decide if this is a good career for them

Average Length of Employment
Service Manager 3.9 years
Service Supervisor 3.8 years
Senior Team Lead 3.5 years
Team Lead/Manager 3.3 years
Team Manager 3.0 years
Service Lead 3.0 years
Team Leader 2.9 years
Team Supervisor 2.8 years
Top Employers Before
Team Leader 14.2%
Internship 6.3%
Cashier 4.8%
Supervisor 4.4%
Manager 3.6%
Teller 3.5%
Consultant 3.0%
Specialist 2.9%
Associate 2.5%
Top Employers After
Team Leader 17.7%
Manager 7.0%
Consultant 5.5%
Supervisor 4.9%
Owner 2.8%
Server 2.8%

Do you work as a Team Service Leader?

Team Service Leader Demographics

Gender

Female

50.0%

Male

47.6%

Unknown

2.3%
Ethnicity

White

62.3%

Hispanic or Latino

14.6%

Black or African American

11.7%

Asian

7.9%

Unknown

3.6%
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Languages Spoken

Spanish

55.9%

French

5.4%

Russian

3.6%

Italian

3.6%

Chinese

3.6%

Hindi

2.7%

Mandarin

2.7%

Portuguese

2.7%

Japanese

2.7%

Arabic

2.7%

Romanian

1.8%

Bulgarian

1.8%

Albanian

1.8%

Hebrew

1.8%

Carrier

1.8%

Cantonese

1.8%

Swahili

0.9%

Vietnamese

0.9%

Luganda

0.9%

Gujarati

0.9%
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Team Service Leader Education

Schools

University of Phoenix

28.4%

Arizona State University

6.3%

Pennsylvania State University

5.6%

Strayer University

5.3%

Kaplan University

5.0%

Liberty University

4.6%

Webster University

4.0%

New York University

3.6%

State University of New York Buffalo

3.6%

Florida State University

3.6%

Colorado Technical University

3.3%

University of Alabama

3.0%

University of Tennessee - Knoxville

3.0%

Michigan State University

3.0%

Eastern Michigan University

3.0%

Grand Valley State University

3.0%

Southern New Hampshire University

3.0%

Central Michigan University

3.0%

Iowa State University

3.0%

Northeastern University

3.0%
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Majors

Business

34.4%

Psychology

5.6%

Management

4.9%

Accounting

4.8%

Social Work

4.5%

Computer Science

4.3%

Finance

4.2%

Criminal Justice

3.9%

Health Care Administration

3.7%

Nursing

3.7%

Computer Information Systems

3.5%

Marketing

3.4%

Communication

3.3%

Human Resources Management

2.7%

Information Technology

2.5%

General Studies

2.2%

Political Science

2.1%

Electrical Engineering

2.1%

Education

2.1%

English

2.1%
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Degrees

Bachelors

37.9%

Other

22.8%

Masters

21.3%

Associate

11.6%

Certificate

3.6%

Diploma

1.4%

Doctorate

1.1%

License

0.3%
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Full Time
Part Time
Internship
Temporary

Real Team Service Leader Salaries

Job Title Company Location Start Date Salary
Team Leader-Marine Operations Consulting Service Chevron Corporation Houston, TX Aug 23, 2013 $326,770
Team Leader-Marine Operations Consulting Service Chevron Corporation Houston, TX Sep 03, 2011 $268,901
Team Lead, Supply Chain Services Encana Oil & Gas (USA) Inc. Denver, CO Mar 01, 2014 $200,000 -
$225,000
Team Lead, Supply Chain Services Encana Services Company Ltd. Denver, CO Mar 01, 2014 $200,000 -
$225,000
Team Lead, Information Services (USA) Encana Oil & Gas (USA) Inc. Denver, CO Oct 01, 2010 $157,000
Head of Trading Services Team SG Americas Securities, LLC New York, NY Feb 28, 2011 $115,000
Deputy Head of Trading Services Team SG Americas Securities, LLC New York, NY Feb 01, 2011 $105,000
Service Team Leader Atlas Copco Tools & Assembly Systems LLC Pelham, AL Oct 01, 2011 $80,000 -
$90,000

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Top Skills for A Team Service Leader

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  1. New Procedures
  2. Safety
  3. Delivery
You can check out examples of real life uses of top skills on resumes here:
  • Introduce new procedures for customer check out to make the process more beneficial for staff and customers.
  • Served as Laboratory Safety Officer to improve safety policies and ensure staff safety.
  • Project managed and implemented the delivery of a full-range of communication and network services - on-site in mission-critical environments.
  • Supervised Valuation staff in performing financial projections and actuarial analysis for complex projects.
  • Provided excellent customer service and support skills to clients and strictly adhered to all company policies and procedures.

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