Team Service Leader remote jobs - 436 jobs

Who We Are TetraScience is the Scientific Data and AI company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next gen lab data management solutions, scientific use cases, and AI-enabled outcomes. TetraScience is the category leader in this vital new market. In the last year alone, the world's dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co-innovation and go-to-market partnerships: Latest News and Announcements | TetraScience Newsroom In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co-founder and CEO. This letter is designed to assist you in better understanding whether TetraScience is the right fit for you from a values and ethos perspective. It is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents each day. What You Will Do Be a leader in the Tetra Scientific Data Workflow Automation team, guiding field development as well as product direction to automate to automate lab workflows and unlock the value of scientific data Coordinate forward deployed engineers rapidly delivering scientific workflow automation using Tetra products. Support pre-sales in designing and scoping technical projects Run the agile development process: standups, planning, refinement, and delivery meetings Manage people and projects, identify and clear blockers, and keep the team moving at full velocity and accelerating Drive successful delivery by enabling engineers to focus on tech, while you lead coordination, prioritization, and stakeholder alignment Deliver complex, high-quality client projects quickly Provide product feedback and help engineers turn projects into core product improvements Self-start and make progress in the face of ambiguity and conflicting requirements Work with a geographically dispersed team, in various time zones (especially EMEA) Learn, grow, and be challenged. You will speak up and represent your position amongst peers and leadership while remaining resilient and open to constructive feedback. Mentor engineers towards leadership and grow the team's capabilities What You Have Done 8+ Years of experience in Python with a focus on data 3+ Years of experience in Life Sciences or with scientific data 3+ Years of experience managing multiple simultaneous projects Experience leading and coordinating teams of engineers across diverse projects Experience estimating complex software projects and being accountable for delivery Expertise in SQL, RDS, and associated technologies Excellent communication skills, including technical writing Experience with data plotting / dashboarding tools like Streamlit, Tableau, Jupyter Notebook is a plus Experience with cloud infrastructure providers like AWS, Azure, or GCP is a plus Benefits US 100% employer-paid benefits for all eligible employees and immediate family members Unlimited paid time off (PTO) 401K Flexible working arrangements - Remote work Company paid Life Insurance, LTD/STD A culture of continuous improvement where you can grow your career and get coaching We are not currently providing visa sponsorship for this position #J-18808-Ljbffr

A leading financial services firm is seeking a Financial Management Team Lead to oversee task order activities related to the U.S. Army's Financial Improvement and Audit Readiness objectives. You will coordinate and ensure the successful execution of financial initiatives, manage a team of consultants, and communicate with Army leadership. The ideal candidate has at least ten years of federal financial management experience and holds relevant certifications. This full-time position offers a competitive salary and excellent benefits. #J-18808-Ljbffr

Who We Are We believe a company's employees are its greatest asset, and healthy employees build great companies. IncentFit helps employers motivate and reward their employees to exercise and live healthier lives. Founded in 2013, we serve 200 clients across diverse industries-from financial firms to public universities-and help over 250K users make healthier choices year-round. We are a growing team of smart, talented people who are driven by technology and passionate about work/life balance. The Role We are seeking a motivated Customer Success Supervisor with strong experience in SaaS to lead the team responsible for long-term client retention. This mid-level role requires a proven track record in B2B SaaS, specifically focusing on guiding a team to manage account implementation and ongoing client satisfaction. As a people-focused manager, you will lead, mentor, and guide our team to ensure our 200+ clients receive outstanding service, resolve disputes effectively, and achieve their long-term wellness goals while remaining satisfied with our platform. What You'll Do Lead and Mentor: Guide the account management team with empathy, helping them develop the "soft skills" needed for high-stakes client communication. Drive Client Satisfaction: Establish and track departmental KPIs focused on client retention, Net Promoter Scores, and overall satisfaction. Create individual goals for team members focused on client retention; then track progress and celebrate successes. Manage the Lifecycle: Oversee the transition from initial account implementation to long-term partnership, ensuring a smooth and consistent client experience. Proactively Cultivate Growth: Coach and mentor team members on identifying organic expansion opportunities, guiding them to effectively navigate upsales that provide additional value to our clients. Advocate for Clients: Act as a skillful bridge between your team and the product department, advocating for feature requests and platform improvements based on client feedback. Strategic Consulting: Become a platform expert to advise your team on how to make high-value recommendations that help clients reach their wellness goals. Project Management: Manage long-term departmental projects, ensuring all stakeholders are informed and consulted. Collaborate: Foster a supportive environment where you jump in to help the team whenever needed. Process Improvement: Continuously refine the account management workflow to reduce friction and improve the "white-glove" service experience. Requirements What You'll Bring SaaS Expertise: At least 5 years of experience in a B2B SaaS role specifically focused on account management or client success. Proven Leadership: At least 3 years in a full-time leadership role, with a focus on coaching team members to hit retention and growth targets. Full Operational Ownership: You are ready to take the helm for your team, taking full accountability for the department's direction and success. Thrive on Challenges: A motivated mindset that seeks to be challenged on a daily basis and proactively approaches problem-solving. Relationship Management: A passion for building inter-departmental bridges to ensure client needs are met across the entire organization. Business Acumen: A quick grasp of client business goals and the ability to translate technical platform features into ROI for wellness stakeholders. Communication Mastery: Exceptional Skillful communication skills, particularly in translating technical system knowledge into clear, actionable advice for clients. Data-Driven Mindset: Comfortable using data visualization and reporting tools to identify at-risk accounts and make informed decisions on retention strategies. Empathetic Leadership: A commitment to fostering a collaborative environment where team success is prioritized over micromanagement. Benefits Compensation: $80,000 - $95,000 per year, dependent on experience. Financial Growth: Quarterly Profit Share Disbursements based on business performance and a 401k with company match. Wellness: A program with up to $750 annual incentives (we use our own product!). Health: Heavily subsidized medical/dental/vision plans, plus a $500 company contribution for any HSA medical plan. Flexibility: 40% remote work (work from home) after training, plus flexible hours. Perks: $1,000 annual Professional Development reimbursement, generous PTO, 10 paid holidays, quarterly events, and weekly team lunches.

The Customer Service Supervisor for Veterinary & Association Programs is responsible for overseeing the daily operations and business processes of the Life and Health Customer Service team. This position plays a key role in supporting organizational strategic initiatives and long-term goals by leading, coaching, and developing team members to deliver exceptional service, accuracy, and efficiency. The supervisor serves as a primary connection between frontline operations and leadership, ensuring that service levels, quality, and engagement align with company standards and objectives. This role has an anticipated start date of February 2026. Your Impact: Supervise, train, coach, and provide leadership and guidance to the customer service team. Review and approve time-off requests and bi-weekly timecards. Establish, monitor, and support performance goals, individual development plans, and career growth opportunities. Lead meaningful performance development activities that align with each team member's motivating factors. Monitor and report on activity, production output, and service levels. Ensure monthly adherence to Service Level Agreements (SLAs) and key performance metrics. Review survey and feedback responses and take appropriate follow-up actions, which may include contacting members, updating training materials, or conducting interactive coaching. Oversee operational activities of the team and recommend process improvements to increase efficiency and customer satisfaction. Partner with Workforce Management to manage forecasting, scheduling, and coverage to ensure optimal service delivery. Conduct quality assurance (QA) reviews, participate in calibration sessions, and provide documented coaching to improve agent performance and consistency. Analyze contact data to identify root causes of repeat or misrouted calls, recommend workflow improvements, and coordinate implementation with stakeholders. Collaborate with IT, product, and telephony teams to optimize Five9 call flows, routing, and automations that improve efficiency and the customer experience. Serve as an operational liaison for new technology releases, system enhancements, and process changes - assist with UAT, agent training, and post-implementation reviews. Ensure ongoing HIPAA compliance and take proactive steps to protect Protected Health Information (PHI). Promote employee engagement and wellness through recognition, meaningful 1:1s, and effective communication - especially within virtual or hybrid teams. Successful Candidates Will Have: Bachelor's degree in Business Management, Administration, or a related field. Five or more years of insurance industry experience, preferably in a customer service environment. Prior supervisory or team lead experience . Life & Health insurance license or the ability to obtain within 60 days of hire. Candidates with exposure to the veterinary space-such as veterinary assistants, vet techs, or similar roles-are a plus. Familiarity with veterinary workflows or member interactions in animal health is beneficial but not required. One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business. In 2024, One80 Intermediaries was ranked the 14th largest broker in the U.S. by Business Insurance. In 2025, One80 Intermediaries earned the Great Place To Work Certification™ for the second consecutive year. Pay Range: $51,800 - $52,000 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at One80 Intermediaries by visiting our careers page: ********************** Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice .

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,and the community as a whole. We have a rich and storied history. Colibri is one of the pioneers of online professional education,introducing some of the first web-based professional education courses in 2001. Today, the company'sfamily of brands are the leading online professional education platforms in their respective end-markets.We proudly serve >1 million customers annually and employ more than 1,500 mission-alignedprofessionals. To learn more, please visit: ******************** Position Overview: As a Customer Service Supervisor, you'll play a vital role in enabling first call resolution in a constantly evolving industry, while using a variety of tools and technology. In the process, you'll lead and mentor a team to handle a broad range of customer service call types such as processing extensions of expired products, enrolling customers in coursework, and assisting customers as they navigate our website. It's an opportunity to showcase your customer experience expertise and assist us in creating customers for life!What You'll Do: Lead, support, encourage, train, and mentor a team of customer service representatives to deliver a high standard of service. Uphold Customer Service performance targets by monitoring team member progress and providing regular feedback, helping team develop necessary skills and competencies. Assist in the development and implementation of Customer Service procedures, policies, and standards. Work alongside the team, providing technical support and fast-paced critical thinking to anticipate our customer's current and future needs. Serve as an escalation point to review, advise, and respond to student issues, further escalating to department managers as needed. Analyze customer service processes, identifying areas for improvement. Identify ways to enhance efficiency, reduce response times, and improve customer satisfaction. What You'll Need to be Successsful: High school diploma or equivalent 2+ years or more of supervising experience that is specific to manage Customer Service call center teams. Proficiency in Microsoft Office Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone Excellent interpersonal, written, and oral communication skills Strong work ethic and self-motivation with a commitment to succeed both individually and as a team. Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously. Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!

At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. Consider applying here, if you want to: Work in an entrepreneurial and dynamic environment with a chance to make an impact. Develop lasting relationships with great people. Have the opportunity to build a satisfying career. We offer competitive compensation and benefits packages for our Team Members. Project Management Support Supervisor (REMOTE) The Project Management Support Supervisor is responsible for providing analytical support of line operations throughout all of Niagara's production facilities. This is achieved while working with a team of technicians and vendors to identify and act upon opportunities to improve current systems within the organization. In addition, the Project Management Support Specialist and a team of technicians will work with plant maintenance teams to work on and complete line rebuilds/overhauls annually and in within schedule. Essential Functions Analytical Support of Line Operations throughout all Niagara Plants Utilize system tools to analyze efficiencies of current line operations Identify high-level risk areas within each line by site Encourage root cause corrective action Develop automated reporting tools for management team - at each site and corporate office Working with Vendors in Enhancing Current System Infrastructure Identify opportunities within current systems Work with Vendors to determine compatibility with Niagara systems Provide recommendations to senior staff of appropriate enhancements Negotiate with Vendors on contracts and service agreements Project Management Operate as on site leader during projects (primarily annual overhauls) Manage and supervise 4 department mechanics and work with entire plant maintenance team Be responsible for all technical issues related to project Be responsible for all vendor issues related to project Handle all personnel issues with management and HR support Serve as liaison between plant management and department management This function represents 75% of department responsibilities Training Development Develop SOPs and job aids through observation and analysis Utilize technician expertise to disseminate individual knowledge throughout department and company Work with site specific leaders in resolving system obstacles Create and maintain communication channels for better information flow -- Communicate relevant information to all major customers and stakeholders Special Assignments Execute various tasks that may not fall under scope of any other department employee Examples from the past year: setting up new vendors, coordinating special equipment transfer, assisting in meshing operational functions with AR, observing and altering maintenance practices, analyzing department financial impact on Niagara, attending factory acceptance tests to commission new equipment for shipment, supervising five mechanics on diagnostic visits, and calculating various data based on minimal initial data, etc. Travel Requirements: Approximately 100% of the year Travel includes both domestic and international travel. The incumbent will need to maintain the ability to travel domestically and internationally as a condition of employment. This position requires the incumbent to possess and maintain a valid drivers license. Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice. Competencies Microsoft Office Applications - Word, Excel, Access, PowerPoint, Outlook, Visio, etc. Able to translate data into recommendable actions to senior staff Strong analytical and problem solving skills Self-Motivated with a proven record of taking the initiative Able to work with minimal supervision Detail-Oriented with Excellent Oral and Written Communication Skills Able to execute tasks in a very dynamic and ever-changing environment Exercise sound judgment and ability to work effectively with a diverse workforce Qualifications Minimum Qualifications: 2 Years - Experience in Field or similar manufacturing environment 2 Years - Experience managing people/projects *experience may include a combination of work experience and education Preferred Qualifications: 4 Years - Experience in Field or similar manufacturing environment 4 Years - Experience managing people/projects *experience may include a combination of work experience and education Education Minimum Required: Bachelor's Degree in Business Administration or other related field Preferred: Master's Degree in Business Administration or other related field Typical Compensation Range Pay Rate Type: Salary$71,314.38 - $103,405.86 / Yearly Benefits Our Total Rewards package is thoughtfully designed to support both you and your family: Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package. Paid Time Off for holidays, sick time, and vacation time Paid parental and caregiver leaves Medical, including virtual care options Dental Vision 401(k) with company match Health Savings Account with company match Flexible Spending Accounts Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc. Tuition reimbursement, college savings plan and scholarship opportunities And more! *********************************************** * *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws. Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.

Are you an experienced payroll professional with proven success managing full-cycle payroll services? We are excited to meet the next dynamic member of our lively and high performing Payroll Services team. As a member of this team, you will be an expert resource, with senior level knowledge in payroll management and systems. This role provides leadership and guidance to our Client Payroll Specialists so they can be successful.  If you have excellent leadership, communication, and payroll problem solving skills, and you love the idea of working in a team-oriented and collaborative environment (remotely) we'd love to get to know you better. Primary Requirements 6+ years of Payroll and Payroll Management with success in leading and mentoring a team Leads a team of Client Payroll Specialists to support their development, troubleshoot, and prioritize work Provides Systems and Skills training to Client Payroll Specialists Coach and mentor fellow teammates, leading and encouraging knowledge share within the practice and company Serves as the first point of escalation for internal employees as well as clients Supports Management with resourcing, utilization, invoicing, and profitability targets Full cycle, multi-state payroll experience Year-end and tax reconciliation expertise A deep understanding of payroll and compliance, as well as payroll tax laws Outstanding verbal and written communication skills, and an ability to engage clients effectively Successful management of multiple projects Experience using UKG Pro (formerly known as UltiPro) or Ceridian Dayforce systems Comfortable with remote work Canadian payroll experience preferred Ideal candidates will have FPC or CPP, but we will consider if willing to certify A bachelor's degree or equivalent experience About Wise Wise Consulting Associates is a firm specializing in human capital management technology. With an established reputation for providing high-quality human resource and payroll technology support services, Wise has a history of hiring high performers and encouraging continuous learning, teamwork, trust, and open communication. Our team is comprised of fun and flexible people who have high standards and are not afraid to think outside of the box. Wise is proud to be an equal opportunity workplace and values diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other basis protected by appropriate law. Wise makes hiring decisions based solely on qualifications, merit, and business needs. Compensation Range For cash compensation, we set standard ranges for all US-based roles based on multiple factors, including, but not limited to, function, level, and geographic location. These ranges are benchmarked against similar companies. To ensure compliance with local legislation and greater transparency for candidates, we share salary ranges on all job postings regardless of geographic location. Final offer amounts are determined by many factors and may vary from the amounts listed above. Range: $60,000-$90,000

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a Service Supervisor. The Service Writer/Supervisor position is responsible for the effective management of work orders and supports the Service Manager in all efforts to drive service revenues, service profitability, and customer satisfaction. Essential Duties and Responsibilities (not in order of priority): • Open and close work orders • Frequent interaction with customers, customer satisfaction, upsell services, stay current on JD PIPS • Monitor pick-up and delivery, all work in process, ensure timely closings. • Communicate effectively across departments. • Maintain regular on-site attendance. Additional Qualifications/Responsibilities Education, Skills & Knowledge Preferred: • Two-year certificate from college or tech school plus two years of Heavy Equipment dealership service experience highly recommended • Effective organization and communication skills, time management and accurate record keeping. • Broad-based computer skills, proficient with Microsoft Excel. Benefits: • Paid Time Off-80 Hours in the first year! • Medical, Dental, Vision, Short and Long-Term Disability Insurance. • 401K with Employer match. • $50,000 company paid Life Insurance Policy. • $1500.00 Employee Referral Program • Salary Based Position • Uniforms are provided and cleaned at no charge. • $150.00 Annual Work Boot allowance. • $200.00 Annual Prescription Safety Glasses allowance. • Performance-based incentives • Supportive Management team and opportunities for advancement. • Excellence Rewarded • Thrive in the McCoy Construction & Forestry Culture • Flexible work schedule • Work - home balance • Meaningful Work

Job Description The Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. Supervision Receives direction from the Clinical Services Director. Provides supervision to staff Psychologists, intake case managers and associates, and assigned support staff as well as supervision of vendor clinicians who perform psychological and psych-social assessments. The Position and Job Summary Ensures successful delivery of clinical and service programs, including diagnostic assessment programs. It includes the following. Assigned duties may vary and other duties may be assigned. • Oversees diagnostic assessment process applicants for services, ensures that statutory requirements for eligibility determination are met. Understands and applies Lanterman Act and Early Start eligibility guidelines. Provides expert testimony in due process cases as relevant to scope of expertise. • Provide psychological assessment or evaluation services to Agency consumers and applicants for services utilizing current assessment instruments and best practices. • Hires and trains and provides oversight to intake and psychological department staff (Chatsworth, AV) and contract clinicians. Assigns work, evaluates results, ensures quality of work, and consults with staff on complex service issues. Ensures that department staff complete work assignments with in program timelines and agency service standards with emphasis on providing professional and quality customer service. Participates and or coordinates interdisciplinary clinical teams, including eligibility team. • Collaboration and outreach with external community and governmental agencies as relevant to scope of expertise. • Provides expert testimony in appeal eligibility cases • Serves on the agency management team, may provide staff support to committees of the Board of Trustees. Employment Standards To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education & Experience Any combination equivalent to or likely to provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be: • Psy.D. or Ph.D. from an APA accredited college or university in psychology, and • Three years of related, professional experience providing testing, diagnostic evaluation, service recommendation, and consultation to people with developmental disabilities, physical disabilities, or emotional disturbances. • At least 3 to 5 years of supervision of non-exempt staff. Skills and Abilities Psychodiagnostics evaluations with the developmentally disabled of all ages, DSM IVTR and differential diagnosis, best practice assessment for intellectual disability, autism and autism spectrum disorders, behavioral intervention with the developmentally disabled, laws and ethics governing the practice of psychology, California state laws and regulations regarding eligibility and services for the developmentally disabled Knowledge of generally accepted accounting principles, procedures and terminology, accounts payable and accounts receivable systems, general ledger systems, and bank reconciliation. • Auditing, training, research and forecasting, data analysis, report preparation and presentation skills. • Ability to operate a computer and enter data accurately. • Advanced Microsoft Excel skills. Essential Requirements Valid California Driver's License and reliable transportation, or acceptable substitute and a current, unrestricted California Psychology License are required. NLACRC Offers an Excellent Benefits Package We offer employees a variety of health and dental plans: • Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs. • Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents • Pre-Tax Flexible Spending Account for eligible health care expenses • Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses • No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees • No cost Vision plan for employees and eligible dependents • Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees • NLACRC offers two (2) deferred compensation plans - 457 and 403(b) • Participate in the Public Service Loan Forgiveness program • Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time • Holidays - NLACRC offers 12 paid holidays throughout the year • Most positions are offered a hybrid - remote option Please note that benefit costs are pro-rated for part-time employees. Professional Development Opportunities & Growth NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. Compensation This position is exempt. Salary range $137,487.24 - $185,607.72 annually. Base Pay Rate / Salary Range Information The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience. NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Supervisor - SNF & LTC We are looking to hire an experienced Revenue Cycle person to serve our Sr. Living and Skilled Nursing customers. We are seeking a high caliber individual interested in pursuing a rewarding career with a dynamic software company. The Consultant is responsible for providing quality Revenue Cycle assistance to MatrixCare customers to support their operations while growing the partnership. This consultant must exercise accountability and professionalism in maintaining the high level of service our customers deserve. This role reports to the Manager of Billing Operations. Responsibilities: • The Lead is responsible for staff performing Revenue Cycle activities to ensure a consistent and positive customer experience. • Primary responsibility will be to establish, enhance and ensure adherence to industry best practices and Key Performance Indicators (KPI's) Sr. Living and Skilled Nursing revenue cycle management. These KPI's include but are not limited to A/R % by age, bad debt, denied claims, and payment processing. • This position is responsible for overall management of Team Leads and A/R Managers; this includes payroll, process management and improvement, HR related functions, and capacity planning. • This role manages supporting tools for day-to-day operations including, but not limited to clearinghouses, receipts reporting for invoicing (Smartsheet), etc. • This role will support implementation activities and responsible for onboarding new clients to RCM services. • This position supports all performance management functions in supporting managers and other supervisors. • If applicable, the RCM consultant will assist with the customer experience as it relates to service questions, system access and process development. • This role will support staff using the department's operational policies, guidelines and code of ethical standards which include respect, diversity, and integrity. Qualifications: • Minimum of three years of progressive Sr. Living and Skilled Nursing revenue cycle process. • Bachelor's degree in business administration, healthcare management, healthcare administration or related field preferred. • Must have the capacity to relate to people in a manner to win confidence and establish rapport. • An exceptional attention to detail and strong detail orientation is required. • Demonstrated knowledge of Sr Living & Skilled Nursing, with expertise in the area of revenue cycle management. • Consistent demonstration of commitment to quality, customer focus, productivity, and process improvement. • Exceptional interpersonal skills, proven success in complex and ambiguous environments. • Prior experience working with Medicare rules, regulations, billing codes (preferred) • Familiar with EMR and Clearinghouse functionality - MatrixCare and Change HealthCare / Inovalon preferred. • Ability to work independent, must be organized and able to multitask. • Strong written and verbal communication skills • Maintain a professional demeanor, courteous and flexible at all times. • Embraces change and can thrive in such an environment. • Willingness and ability to work effectively with members of other departments. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $77,000 - $96,000 For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. The Supervisor of Authorization Services will oversee the authorization department. Will provide leadership and guidance to processes that will ensure the department is efficiently meeting the needs of the departments we support. MINIMUM QUALIFICATIONS: EDUCATION, EXPERIENCE, CERTIFICATION, AND/OR LICENSURE: 1. High school diploma or equivalent and five (5) years of experience in a healthcare revenue cycle setting OR Associates degree in Healthcare, Finance, Business Administration, or related field and three (3) years of experience in a healthcare revenue cycle setting. PREFERRED QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Bachelor's degree. EXPERIENCE: 1. Two years of healthcare authorization experience. CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. Monitors staffing needs of the authorization team to ensure coverage is in place for referrals. 2. Provides leadership of high dollar services that would include analyzing the medical record for medical necessity and provide authorizations. Acts as point of contact for assigned services that will interact with the clinical leaders in the department 3. Researches each request including reviewing medical policy to ensure each requests are processed with minimum delay and risk of denial. 4. Reviews staff productivity measures to look for trends and determines training needs that positively impacts efficiencies. 5. Provides prompt follow up with the Payor to ensure current authorization and accurate payment for the patient's stay/treatment. 6. Participates in payor calls to provide trends with insurance carriers to make global improvements. 7. Utilizes de-escalation skills during clinic concerns arise with providers and staff. 8. Proactively communicates to staff any changes in payor information and follows up with payor to ensure services are authorized. Documents all changes and all payor information (i.e. DOS, Service (CPT/HCPC codes), LOC, Reference #, Authorization #, contact and phone number, and website used) appropriately. 9. Is trained on staff job functions and is able to help during peak volumes and also provide analysis to determine process improvements. 10. Attends relevant meetings with internal and external customer, and provides good customer service 11. Analyzes retrospective denials and how to make process improvements with the staff 12. Works closely with the clinic, financial services, financial counseling, and pre-service departments to support collaborative goals. 13. Monitors daily work assignments and makes changes to ensure good quality 14. Monitors work queues and assignments to ensure they are resolved timely 15. Reviews staff quality measures to look for trends and determines training needs that positively impacts efficiencies 16. Interview and screen potential employees and make recommendations to department manager or Director to aid in filling vacant positions 17. Provides coaching and counseling to staff based upon performance management principals PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Must be able to sit for extended periods of time 2. Must have reading and comprehension ability 3. Must be able to read and write legible in English 4. Visual acuity must be within normal range 5. Must be able to communicate effectively 6 Must have manual dexterity to operate keyboards, fax machines, telephones and other business equipment WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Office type environment SKILLS AND ABILITIES: 1. Excellent oral and written communication skills 2. Excellent customer service and telephone etiquette 3. Must demonstrate the ability to use tact and diplomacy in dealing with others 4. Knowledge of ICD9/CPT Coding or Medical Terminology. 5. Knowledge of third party reimbursement. Additional Job Description: Scheduled Weekly Hours: 40 Shift: Exempt/Non-Exempt: United States of America (Exempt) Company: SYSTEM West Virginia University Health System Cost Center: 536 SYSTEM Hospital Authorization Unit

DEPARTMENT: Janitorial Services SUPERVISOR: Director, Contracts Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community. GENERAL To ensure general cleanliness of assigned sites, to complete all inspection forms in a timely manner, and assist site manager with day-to-day operations. QUALIFICATIONS High school diploma or G.E.D required. Two years of experience as successful documented work history, performing custodial services required. Demonstrated experience in the performance of custodial procedures, inventory control, quality control, knowledge and use of janitorial chemicals and equipment. Ability to work with handicapped population. Experience in working with multiple crews of custodial workers preferred. Interpersonal skills sufficient to communicate with participants, staff and public. Composition skills sufficient to prepare required reports. Driving record must meet safe driving standards as established by Agency insurance carrier. Valid Michigan driver's license. Work involves ability to work evening and flexible hours. Work involves the ability to pass government security clearance. Work involves the ability to push and lift equipment, office furniture and accessories weighing up to 50 pounds. DUTIES AND RESPONSIBILITIES Supervise Janitor 1 workers and Day Porter in performance of custodial services as outlined in Performance Work Statement. Instruct Janitor 1 and Day Porter in proper custodial procedures by demonstration and modeling. Prepare and maintain accurate records as required (administrative, direct labor, and quality control). Assign custodial tasks and schedules to all direct labor personnel to accomplish all required contract work. Responsible for maintaining quality of custodial services performed. Maintain orderly, clean and safe work areas. Oversee set-up of janitorial carts and equipment to facilitate timely custodial schedule. Maintain inventory as required. Provide feedback of daily custodial services to Site Manager or designee. Meet with Navigators to discuss personnel progress and performance. Use modeling and positive reinforcement for appropriate behaviors in interactions with personnel. Drive Agency van or vehicles as required. Carry out other related duties and/or special assignments as assigned by the Contracting Officer or his representative. WORKING CONDITIONS Environmental conditions: Moderate noise (i.e., business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period. Physical requirements: While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting in required. Accommodation(s): As appropriate and fiscally reasonable. NON-EXEMPT This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act The above is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability. This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.” Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.

JOB DESCRIPTION Job SummaryLeads and supervises multidisciplinary team of healthcare services professionals in some or all of the following functions: care management, utilization management, behavioral health, care transitions, long-term services and supports (LTSS), and/or other special programs. Ensures members reach desired outcomes through integrated delivery and coordination of care across the continuum, and contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties • Assists in implementing health management, care management, utilization management, behavioral health and other program activities in accordance with regulatory, contract standards and accreditation compliance. • Functions as a “hands-on” supervisor, assisting with assessing and evaluation of systems, day-to-day operations and efficiency of operations/services. • Assists in the coordination of orienting and training staff to ensure maximum efficiency and productivity, program implementation, and service excellence. • Trains and supports team members to ensure high-risk, complex members are adequately supported. • Assists with staff performance appraisals, ongoing monitoring of performance, and application of protocols and guidelines. • Collaborates with and keeps healthcare services leadership apprised of operational issues, staffing, resources, system and program needs. • Assists with coordination and reporting of department statistics and ongoing client reports, as assigned. • Local travel may be required (based upon state/contractual requirements). Required Qualifications• At least 5 years health care experience, and at least 2 years of managed care experienced in one or more of the following areas: utilization management, care management, care transitions, behavioral health, long-term services and supports (LTSS), or equivalent combination of relevant education and experience. r equivalent combination of relevant education and experience. • Registered Nurse (RN), Licensed Vocational Nurse (LVN), Licensed Practical Nurse (LPN), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Clinical Counselor (LPCC), or Licensed Master of Social Work (LMSW). Clinical licensure and/or certification required ONLY if required by state contract, regulation or state board licensing mandates. If licensed, license must be active and unrestricted in state of practice. • Ability to manage conflict and lead through change. • Operational and process improvement experience. • Strong written and verbal communication skills. • Working knowledge of Microsoft Office suite. • Ability to prioritize and manage multiple deadlines. • Excellent organizational, problem-solving and critical-thinking skills. Preferred Qualifications • Registered Nurse (RN). License must be active and unrestricted in state of practice. • Certified Case Manager (CCM), Certified Professional in Health Care Management certification (CPHM), Certified Professional in Health Care Quality (CPHQ) or other health care or management certification. • Medicaid/Medicare population experience. • Clinical experience. • Supervisory/leadership experience. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V #PJHPO

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities As a Service Supervisor - Multifamily with Hines, you will be responsible for overseeing and coordinating all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited to: Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, team work mindset. Manage the completion of all work orders generated from resident requests Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks Implement and oversee inventory control Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance Prepare and manage the maintenance and capital expense budget for the property Participate in regional and firm-wide initiatives and assignments Participate in staff's evaluation process as needed and determined by Supervisor Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment Comply with all Hines policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations Effectively manage personnel overtime usage, audit accuracy, and provide approval of personnel time sheets Provide staff with correct equipment, tools, and training as appropriate to the property Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling Adjust and operate the fire alarm and life safety systems Monitor and manage building energy use and maintain energy management programs Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues Ability to troubleshoot standard operations and repair problems with limited supervision Successful completion of all required training programs within required timeframes Able to analyze mathematical data related to financial and operational decisions Qualifications Minimum Requirements include: High school diploma or equivalent from an accredited institution Two or more years of property maintenance management or leadership experience in a related industry Have or obtain required city and/or government licenses or permits, i.e.: The EPA certification for refrigerant recycling Pool & Spa Operator * If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit. Strong knowledge of plumbing, electrical, general carpentry, HVAC, and appliances Possess proficient knowledge of Microsoft Office and other computer skills to effectively administer the required work order programs and building operations Proven ability to train and direct others Excellent written, verbal and customer service skills Work indoors approximately 80% of the time and outdoors approximately 20% of the time Use olfactory, auditory, and visual senses Work standing all day Lift 25 lbs. or more Climb up and down stairs and ladders Access remote work areas and confined spaces (i.e., crawl spaces, roofs) Use full range of manual dexterity (i.e., sitting, squatting, bending, kneeling, walking, and lifting) Ability to work an on-call schedule and overtime as business needs deem appropriate Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please. We can recommend jobs specifically for you! Click here to get started.

The Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. Supervision Receives direction from the Clinical Services Director. Provides supervision to staff Psychologists, intake case managers and associates, and assigned support staff as well as supervision of vendor clinicians who perform psychological and psych-social assessments. The Position and Job Summary Ensures successful delivery of clinical and service programs, including diagnostic assessment programs. It includes the following. Assigned duties may vary and other duties may be assigned. • Oversees diagnostic assessment process applicants for services, ensures that statutory requirements for eligibility determination are met. Understands and applies Lanterman Act and Early Start eligibility guidelines. Provides expert testimony in due process cases as relevant to scope of expertise. • Provide psychological assessment or evaluation services to Agency consumers and applicants for services utilizing current assessment instruments and best practices. • Hires and trains and provides oversight to intake and psychological department staff (Chatsworth, AV) and contract clinicians. Assigns work, evaluates results, ensures quality of work, and consults with staff on complex service issues. Ensures that department staff complete work assignments with in program timelines and agency service standards with emphasis on providing professional and quality customer service. Participates and or coordinates interdisciplinary clinical teams, including eligibility team. • Collaboration and outreach with external community and governmental agencies as relevant to scope of expertise. • Provides expert testimony in appeal eligibility cases • Serves on the agency management team, may provide staff support to committees of the Board of Trustees. Employment Standards To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education & Experience Any combination equivalent to or likely to provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be: • Psy.D. or Ph.D. from an APA accredited college or university in psychology, and • Three years of related, professional experience providing testing, diagnostic evaluation, service recommendation, and consultation to people with developmental disabilities, physical disabilities, or emotional disturbances. • At least 3 to 5 years of supervision of non-exempt staff. Skills and Abilities Psychodiagnostics evaluations with the developmentally disabled of all ages, DSM IVTR and differential diagnosis, best practice assessment for intellectual disability, autism and autism spectrum disorders, behavioral intervention with the developmentally disabled, laws and ethics governing the practice of psychology, California state laws and regulations regarding eligibility and services for the developmentally disabled Knowledge of generally accepted accounting principles, procedures and terminology, accounts payable and accounts receivable systems, general ledger systems, and bank reconciliation. • Auditing, training, research and forecasting, data analysis, report preparation and presentation skills. • Ability to operate a computer and enter data accurately. • Advanced Microsoft Excel skills. Essential Requirements Valid California Driver's License and reliable transportation, or acceptable substitute and a current, unrestricted California Psychology License are required. NLACRC Offers an Excellent Benefits Package We offer employees a variety of health and dental plans: • Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs. • Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents • Pre-Tax Flexible Spending Account for eligible health care expenses • Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses • No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees • No cost Vision plan for employees and eligible dependents • Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees • NLACRC offers two (2) deferred compensation plans - 457 and 403(b) • Participate in the Public Service Loan Forgiveness program • Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time • Holidays - NLACRC offers 12 paid holidays throughout the year • Most positions are offered a hybrid - remote option Please note that benefit costs are pro-rated for part-time employees. Professional Development Opportunities & Growth NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. Compensation This position is exempt. Salary range $137,487.24 - $185,607.72 annually. Base Pay Rate / Salary Range Information The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience. NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Remote Operations Center Supervisor Department: OEC Job Status: Full-Time FLSA Status: Salary, Non-Exempt Reports To: Product Service Engineer Manager Amount of Travel Required: Varies Work Schedule: On Call 24/7 may require some nights and weekend duty; 365 days/year. Positions Supervised: ROC Engineers AIP Level: 6 POSITION SUMMARY The Remote Operations Center (ROC) Supervisor provides leadership and operational oversight of Dynamis' 24/7 Remote Operations Center - ensuring uninterrupted monitoring, performance assurance, and remote operability of the Dynamis mobile gas turbine fleet. This role manages a team of ROC Engineers responsible for real-time system surveillance, incident response, and customer coordination, serving as the primary link between real-time operations and Product Support Engineering (PSE). The ROC Supervisor plays a pivotal role in ensuring operational excellence, driving standardization across shift operations, and supporting the integration of new telemetry technologies under the “Orbit” initiatives. The successful candidate will be process-driven, technically astute, and capable of leading a growing team in a high-reliability environment. ESSENTIAL FUNCTIONS (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "May.") Lead and coordinate daily activities of ROC Specialists to maintain 24/7 operational coverage. Ensure timely, accurate monitoring and documentation of all events through company ticketing and reporting systems. Establish and maintain standardized shift handover and escalation procedures. Foster a culture of operational discipline, accountability, and continuous improvement. Monitor system performance trends across the fleet and proactively identify issues requiring escalation to PSE or field support. Maintain oversight of real-time telemetry dashboards. Validate that incidents are appropriately logged, categorized, and closed within SLA targets. Develop and maintain structured onboarding and competency programs for ROC Specialists. Conduct recurring training on remote operations tools, alarm management, and safe remote control of gas turbine units. Review operational data, KPIs, and ticket metrics to ensure high performance and identify optimization opportunities. Support development and continuous improvement of ROC procedures, SOPs, and escalation workflows. Serve as the primary liaison between the ROC, Product Support Engineering, and Controls Engineering teams. Participate in fleet reviews, reliability discussions, and outage post-mortems. Support development and deployment of new telemetry and automation initiatives. Perform additional tasks and special projects assigned by Engineering Leadership. Qualifications POSITION REQUIREMENTS Successfully passes background check, pre-employment drug screening, pre-employment aptitude and competency assessment(s). Possesses a valid U.S. Driver's License. Employment is contingent upon meeting company driving standards, including an acceptable Motor Vehicle Record (MVR) in accordance with Company policy. Daily overtime required and in-person, predictable attendance. Proficiency in spoken English language, bilingual Spanish is a plus. Proficient in Microsoft Office suite tools. Able to interpret electrical/controls drawings. EDUCATION/EXPERIENCE LEVEL 7 + years of previous electrical/controls troubleshooting experience required. High School Diploma required, bachelor's degree in a relevant field is a plus. Knowledge of electrical devices such as relays, transducers, sensors, i/o systems, etc. Knowledge of industrial equipment and turbine control systems such as: Woodward GAP, GE Proficy Machine Edition, Siemens S7, Allen Bradley RSLogix, etc. Able to read electrical/controls drawings. Knowledge of power generation packages (such as MTU/LM2500/CAT) preferred. QUALIFICATIONS, SKILLS, COMPETENCIES, AND ABILITIES Ability to work within a team concept to successfully complete assigned tasks. Ability to take instruction well and interact with other employees in a positive manner within the framework of assigned work groups. Efficient at Microsoft office (word, excel, PowerPoint, outlook). Knowledge of GE and other gas turbine related controls programs. Successfully completes New Hire Safety Orientation and annual recertification. PHYSICAL REQUIREMENTS/WORK ENVIRONMENT The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequently required to walk, sit, climb, bend, reach and squat/kneel. The ROC Supervisor works primarily indoors in the office. If required to go to a worksite, the work environment includes exposure to hazardous materials and operating conditions. Given these conditions employees are required to wear company mandated personal protective equipment and must strictly adhere to safety policy. Work hours may include early morning, late afternoon/evening hours, and weekends in combination depending on job demands. AAP/EEO STATEMENT The Company is committed to the cause of equal employment opportunity for all employees and applicants, thus abiding by all applicable state and federal laws. Our practices regarding employment, job promotion, compensation, training, and termination do not discriminate on the basis of race, color, religious creed, age, sex, national origin, veteran's status, disability, pregnancy, genetic information, or any other legally protected status. It is expected that all employees, both management and staff, will fully support these nondiscriminatory policies. The company has reviewed this job description to ensure essential functions and duties have been included. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities. Reviewed 1/2026.

The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change. The Health Plan of San Joaquin is now hiring an experienced and dedicated Supervisor, Creative Services! Location: We are looking for someone who lives in our service area. (Must reside in California.) Remote: This is a remote position; however, must be able to attend onsite meetings, and as needed for business and community purposes. What You Will Be Doing: Under general supervision, the Creative Services Supervisor is responsible for development and maintenance of the website, the organization's print and digital collateral, member materials and other creative communications in a manner that adheres to brand standards and achieves marketing strategies within established turnaround times, quality and production goals, and regulatory standards. Work is varied and moderately complex and requires a moderate degree of discretion and independent judgment. Supervises Creative Services staff Our Vision: Continuously improve the health of our community. Our Mission: We provide healthcare value and advance wellness through community partnerships. Essential Functions: Plans and assigns work; monitors department workload to ensure mandated turnaround times are met; makes timely and effective adjustments. Identifies, monitors and analyzes appropriate metrics, including production, performance and inventory; develops timely and effective corrective action plans based on findings. Develops, executes and maintains business and tactical plans to achieve creative strategies. Ensures that regulatory requirements are applied to printed materials and digital applications. Develop printed and digital assets as needed to support workload as needed. Manage brand identity to ensure alignment with brand guidelines; leads or participates in brand management initiatives and committees. Identifies, evaluates, and recommends innovative print and digital solutions to improve customer engagement. Overseas, monitors, and assigns graphics design function, including digital and print. Develops or edits content used for marketing, member and organizational communications. Assists with development of strategies that support the organization's corporate goals and regulatory requirements. Develops, implements, and maintains department policies and procedures, makes recommendations for revisions, and communicates changes to appropriate individuals in a timely and effective manner. Assists in developing and monitoring department budget. Promotes and maintains an environment that supports HPSJ's strategy, vision, mission and values. Hires, supervises, and retains competent staff. Non-Essential Functions: Other duties as required. What You Bring: Knowledge, Skills, Abilities and Competencies Required Strong conceptual skills with a high-level sense of design, layout and typography. In-depth knowledge of applying style guides creatively while upholding brand identity. In-depth knowledge of graphic design processes. In-depth knowledge of social media design standards. In-depth knowledge of brand best practices in the market. Strong knowledge of best practices for designing effective, engaging, and persuasive content for print and digital communications. Strong knowledge of the principles and practices of marketing and sales. Strong knowledge and skilled in the use of web analytics software (Google Analytics). Basic knowledge of and ability to use software related to website development, including skills and expertise with WordPress, Adobe Creative Suite (including InDesign ); Video (i.e., After Effects); HTML and Search Engine Optimization. Basic analytical skills, including the ability to interpret production reports. Decision quality: Makes good and timely decisions that keep the organization moving forward. Action oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm. Resourcefulness: Secures and deploys resources effectively and efficiently; organizes people and resources to solve problems and identify opportunities. Directs work: Provides direction, delegates and removes obstacles to get work done. Plans and aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. Optimizes work processes: Knows the most effective and efficient process to get things done, with a focus on continuous improvement; can develop, implement and maintain processes. Ensures accountability: Holds self and others accountable to meet commitments. Drives results: Consistently achieve results, even under tough circumstances. Organizational savvy: Maneuvers comfortably through complex policy, process and people- related organizational dynamics. Being resilient: Rebounds from setbacks and adversity when facing difficult situations. Courage: Steps up to address difficult issues, says what needs to be said. Situational adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations. Ability to communicate professionally, effectively and persuasively both orally and in writing to diverse individuals and groups and includes the ability to effectively explain complex information and develop and deliver presentations. Very strong interpersonal skills, including the ability to initiate, establish and maintain effective working relationships with diverse individuals at all levels, both inside and outside of HPSJ. Build partnerships and work collaboratively with others to meet shared objectives. Ability to read, interpret and apply complex written regulations, guidelines and other materials. Strong customer service skills. Demonstrated ability to articulate and support HPSJ's vision, mission, values and strategy, integrate into management practices, and foster their manifestation among staff. Demonstrated ability to supervise staff in a manner that maximizes employee performance and business results. Strong skills in Adobe Pro Software. Intermediate skills in Word, Excel and PowerPoint. Ability to speak and be understood in English. Ability to treat confidential information with appropriate discretion. What You Have: Education and Experience Required Bachelor's Degree in Marketing, Digital/Print or related; and At least four years' experience in graphics design, marketing communications or related field; and At least one year as a supervisor in a substantially similar position, or At least two years as a lead in a substantially similar position; or Equivalent combination of education and experience. Preferred At least six years' experience in graphics design, marketing communications, or related field. Healthcare, Managed Care experience. Licenses, Certifications Required Valid California driver license and reliable transportation or, the ability to obtain transportation on demand in the counties served by HPSJ if prohibited from getting a driver license due to a medically documented disability. What You Will Get: HPSJ Perks: Competitive salary Robust and affordable health/dental/vision with choices in providers Generous paid time off (accrue up to 3 weeks of PTO, 4 paid floating holidays including employee's birthday, and 9 paid holidays) CalPERS retirement pension program, automatic employer-paid retirements contributions, in addition to voluntary defined contribution plan Two flexible spending accounts (FSAs) Employer-Paid Term Life and AD&D Insurance Employer-Paid Disability Insurance Employer-Paid Life Assistance Program Health Advocacy Supplemental medical, legal, identity theft protection Access to exclusive discount mall Education and training reimbursement in addition to employer-paid elective learning courses. A chance to work for an organization that is mission-driven - our members and community are at the core of everything we do. A shorter commute - if you're commuting from the Central Valley to the Bay Area. Visibility and variety - you have a chance to work with people at all levels of the organization, and work on diverse projects. Physical Demands Frequent sitting, standing and walking, constant repetitive motion, frequent talking and listening, occasional handling of materials up to 50 lbs., closeup and distance vision requirements, occasional travel. We are an equal opportunity employer and diversity is one of our core values. We believe that differences including race, ethnicity, gender, sexual orientation, and other characteristics, will help us create a strong organization that is sensitive to the needs of those we serve. Employment decisions are made on the basis of qualifications and merit. HPSJ provides equal employment opportunities to employees and applicants for employment and prohibits discrimination based on color, race, gender (including gender identity and gender expression), religion (including religious dress and grooming practices), marital status, registered domestic partner status, age, national origin (including language use) or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military or veteran status, political affiliation or any other characteristic made unlawful by applicable Federal, State or local laws. It also prohibits unlawful discrimination based on the perception that anyone has these characteristics or is associated with anyone who has or is perceived to have these characteristics. Important Notice : This is not a contract between HPSJ and the employee performing the job. The duties listed in the may be changed at the discretion of HPSJ, and HPSJ may request the employee to perform duties that are not listed on the job description.

Full-time Description At Caritas we believe every life deserves LOVE! If you agree, then please consider joining our team!! Caritas Family Solutions is seeking a dependable leader with good communication skills to serve as our Intact Family Services Supervisor. This position includes flexible hours, frequent opportunities for telework, top compensation, and AMAZING team support. Most importantly, you'll have the opportunity to lead a team that truly makes a positive difference in the lives of children and families! If you're ready to make an impact, please apply today!!! At Caritas, we know we're competing with other employers for your services, and we want to win! It is our goal to offer competitive compensation and affordable benefits to all eligible employees. Caritas currently offers the following benefits to full-time employees: · 403 B Retirement Plan (5% Employer Match) · Generous Paid Time Off · Health, Dental and Vision Insurance Coverage · 12 Employer Paid State & Federal Holidays · Telehealth Services · Employer Paid Life Insurance · Health Saving Account · Employer Paid Short- & Long-Term Disability · Tuition Assistance Program · Real Work/Life Balance Hours worked (typical): 40 Remote Work: Allowed (work arrangement can change depending on performance and/or needs of Caritas). Job Tasks Typically: Unstructured - worker will be allowed to determine/plan the order of tasks, priorities, and goals. Description of Typical Work Schedule: 40-hour workweek, Schedule varies as they may be required to work evenings and weekends to attend meetings or to be on call in case of emergencies. May also be required to work extended hours to complete paperwork or to meet deadlines. (Hours set based on necessity of department or office.) PURPOSE: The Intact Family Services Supervisor directly supervises and supports the Intact Family Services Case Managers. This position ensures case management services are being provided to the highest standard within agency, state, and federal guidelines. REPORTING STRUCTURE: Refer to the updated organizational chart for reporting structure and responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Supervises Intact Family Services Case Managers by developing internal monitoring, weekly supervision, and evaluation processes. Ensures effective and consistent communication occurs between the Intact Family Services Case Managers and all parties of the case and identified stakeholders, including medical, educational and mental health providers. Ensures Intact Family Services Case Managers conduct visits with children, parents and/or caregivers that include the on-going assessment of child safety, permanency and well-being. Ensures Intact Family Services Case Managers meet the requirements and service standards when facilitating delivery of services in collaboration with families and youth that adhere to agency, state, and federal policies/procedures Performs supervisory responsibilities in accordance with state and federal laws, Department of Children and Families Administrative Codes and Operating Procedures, funding source policies and internal policies on child abuse, abandonment, and neglect within required timeframes. Requirements QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE REQUIRED/PREFERRED Degree/Field Required: Master's Degree in Social Work or a closely related Human Services field (Related fields will be considered.) Degree/Field Preferred: N/A (Related fields will be considered.) Additional Fields of Knowledge Important for the Role: Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins. Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. . Experience Required: Minimum 2 years of experience in working with children and/or families (For positions that manage staff, the years specified need to be progressive years of management experience. For all positions, the years required can be interchanged with equivalent experience from an advanced degree related to this job and/or with other relevant experience verified by applicant/incumbent). Licenses/Certifications Required: Illinois Child Welfare Employee License Licenses/Certifications Preferred: N/A SKILLS REQUIRED Manager-specific: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. Basic: Active Learning - Understand the implications of new information for both current and future problem-solving and decision-making. Active Listening - Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Learning Strategies - Select and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Mathematics - Use mathematics to solve problems. Monitoring - Monitor/Assess performance of yourself, other individuals, or organizations to make improvements or take corrective action. Reading Comprehension - Understand written sentences and paragraphs in work-related documents. Speaking - Talk to others to convey information effectively. Writing - Communicate effectively in writing as appropriate for the needs of the audience. Language - Able to read and write in English. Social: Coordination - Adjust actions in relation to others' actions. Instructing - Teach others how to do something. Negotiation - Bring others together and trying to reconcile differences. Persuasion - Persuade others to change their minds or behavior. Service Orientation - Look for ways to help people. Social Perceptiveness - Be aware of others' reactions and understanding why they react as they do. Problem Solving/Decision-making: Complex Problem Solving - Identify complex problems and review related information to develop and evaluate options and implement solutions. Time pressure decision-making - Make decisions without much analysis or time to consider alternatives. Time pressure planning - Plan and be responsible for regularly meeting strict deadlines. Judgment and Decision Making - Consider the relative costs and benefits of potential actions to choose the most appropriate one ensuring that decisions made have an impact on others, the image/reputation of Caritas, and/or the financial resources. Systems Analysis - Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Systems Evaluation - Identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Resource Management: Management of Financial Resources - Determine how money will be spent to get the work done, and accounting for these expenditures. Management of Material Resources - Obtain and see to the appropriate use of equipment, facilities, and materials needed to do certain work. Management of Personnel Resources - Motivate, develop, and direct people as they work, identifying the best people for the job. Personal Time Management - Manage one's own time and the time of others. Direct Report's Time Management - Manage the time of others. Technical: N/A Trauma-informed: Must display a willingness to adopt trauma informed interventions, principles, and practices as well as commitment to ongoing development of their capacity for application of trauma informed care. Realizes the prevalence of trauma among persons served by Caritas and the general population. Recognizes how trauma affects everyone involved-including clients, their families, staff, and community; and impacts behaviors. Responds to trauma by actively implementing the guiding principles of trauma informed care into their daily practice. Resists re-traumatization of persons served and staff providing services, by creating safe, welcoming, and supportive environments. Proficient Computer Skills In: Excel, Outlook, Word, Database Management Software Expert Computer Skills In: Excel, Outlook, Word, Database Management Software MENTAL EFFORT/COGNITIVE ABILITIES REQUIRED: Concentration/intensity - Focus on higher order mental functions at average to high intensity when performing the majority of job tasks. Have limited opportunities for breaks. Deductive Reasoning - Apply general rules to specific problems to produce answers that make sense. Fluency of Ideas - Come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). Inductive Reasoning - Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering - Arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Mathematical Reasoning - Choose the right mathematical methods or formulas to solve a problem. Memory - Remember information such as words, numbers, pictures, and procedures. Performance of job tasks rely on memorization of tasks or sequences of events. Consider amount and type of information. Number Facility - Add, subtract, multiply, or divide quickly and correctly. Oral Comprehension - Listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - Communicate information and ideas in speaking so others will understand. Perceptual Speed - Quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. Problem Sensitivity - Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem. Selective Attention - Concentrate on a task over a period of time without being distracted. Speed of Closure - Quickly make sense of, combine, and organize information into meaningful patterns. Written Comprehension - Read and understand information and ideas presented in writing. Written Expression - Communicate information and ideas in writing so others will understand. PHYSICAL REQUIREMENTS: Light work. Exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. PHYSICAL ACTIVITIES REQUIRED: Reaching - Extend hand(s) and arm(s) in any direction. Fingering/Grasping - Pick, pinch, type or otherwise work, primarily with fingers rather than with the whole hand as in handling. Applying pressure to an object with the fingers and palm. Feeling - Perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Standing - Particularly for sustained periods of time. Walking - Move about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Sitting - Particularly for sustained periods of time. Speech Clarity/Talking - Express or exchange ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Includes the ability to understand the speech of another person. Hearing - Perceive the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion - Substantial movements (motions) of the wrists, hands, and/or fingers. Coordination, including eye/hand, hand/feet. VISUAL ACUITY: The worker is required to have close visual acuity to perform an activity such as: analyzing data; transcribing; viewing a computer terminal; extensive reading; visual inspections; inspect machines. WORK CONTEXT/ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is based primarily in an office environment. Subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.Subject to an environment working in a vehicle. Other PPE Required: N/A VEHICLE RELATED REQUIREMENTS: Access to reliable transportation to get to/from work: Required. Access to a reliable automobile: Required. Must provide proof of auto liability insurance (and continue to while working in this position): Required. Must possess a valid driver's license: Required. Additional license requirements that are necessary: N/A Additional considerations for this position: N/A Please Be Advised: Research tells us that some candidates, especially women and people of color, may hesitate to apply unless they meet every listed qualification. If this sounds like you, we still encourage you to apply! We're committed to building a team with diverse skills, experiences, and perspectives-and you might be exactly who we're looking for. Drug Free Workplace: Caritas Family Solutions is dedicated to maintaining a safe, healthy, and productive environment for our clients and employees. As part of this, a strict drug-free workplace policy is maintained. Salary Description $66,976.00 Annual Salary

Full-time Description Soleo Health is seeking a Clearance Team Lead - Intake Trainer to support our Specialty Infusion Pharmacy and work Remotely (USA). Join us in Simplifying Complex Care! Soleo Health Perks: Competitive Wages 401(k) with a Match Referral Bonus Paid Time Off Great Company Culture Annual Merit Based Increases No Weekends or Holidays Paid Parental Leave Options Affordable Medical, Dental, & Vision Insurance Plans Company Paid Disability & Basic Life Insurance HSA & FSA (including dependent care) Options Education Assistance Program The Position: The Clearance Team Lead - Intake Trainer provides daily support and guidance to the Patient Access team, assists with escalations, participates in complex therapy benefit verification and prior authorization submissions, and performs duties of both the Clearance Specialist and Prior Authorization Coordinator. They work closely with the Patient Access Supervisor to ensure the team meets or exceeds productivity and quality expectations while delivering exceptional patient care. Responsibilities include: Acts as a resource for colleagues: Provide guidance to the team on referral processing standards, Soleo contracts, fee schedules, therapy guidelines, and supported therapies Monitor and assign referral workload: Oversee the clearance team's workload and direct the work of other staff members Serve as a Subject Matter Expert: Works autonomously to handle more complex issues related to benefits and authorization within established procedures and practices Handle escalations: Provide exceptional customer service to external and internal customers, resolving any customer requests in a timely and accurate manner Assist in training new team members: Ensure new team members understand their roles and responsibilities and provide ongoing training to enhance their skills and knowledge Support Patient Access team members: Provide necessary guidance, feedback and counseling and may contribute input for performance evaluations Generate and update reports: Create, update and distribute patient access-related reports as needed Perform duties of a Clearance Specialist and Prior Authorization Coordinator Schedule: Monday-Friday 8:30-5p Must have experience with Specialty Infusion for Prior authorization/Benefits Verification Prefer someone with training or lead experience Requirements At least 2 years of home infusion specialty pharmacy and/or medical intake/reimbursement experience preferred Working knowledge of Medicare, Medicaid, and managed care reimbursement guidelines including ability to interpret payor contract fee schedules based on NDC and HCPCS units Strong ability to multi-task and support numerous referrals/priorities while ensuring productivity expectations and quality are met Ability to work in a fast-paced environment Knowledge of HIPAA regulations Basic level skill in Microsoft Excel & Word Knowledge of CPR+ preferred High school diploma or equivalent About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference! Soleo's Core Values: Improve patients' lives every day Be passionate in everything you do Encourage unlimited ideas and creative thinking Make decisions as if you own the company Do the right thing Have fun! Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture. Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor. Salary Description $27-$31 per hour