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Team service leader skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical team service leader skills. We ranked the top skills for team service leaders based on the percentage of resumes they appeared on. For example, 32.2% of team service leader resumes contained cleanliness as a skill. Continue reading to find out what skills a team service leader needs to be successful in the workplace.

15 team service leader skills for your resume and career

1. Cleanliness

Here's how team service leaders use cleanliness:

Prioritized time-sensitive equipment set-ups Coordinated with custodial staff to ensure building cleanliness Assisted customers with equipment and technological needs
Provided ongoing education throughout the district on cleanliness and any new products related to Pizza hut express

2. Food Safety

Here's how team service leaders use food safety:

Received Serve Safe Food Safety Certification.
Educated and ensure team members are properly handling products and equipment in accordance with food safety and safety guidelines.

3. Culinary

Here's how team service leaders use culinary:

Supervised culinary team in daily operations.

4. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how team service leaders use sales floor:

Have an in depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor.
Provide support and coaching for new hire agents once they graduate training and enter the sales floor.

5. Ladders

Here's how team service leaders use ladders:

Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
Pick and fill orders in a timely and accurate manner, using hand truck and ladders when necessary.

6. Patients

Here's how team service leaders use patients:

Registered patients in a respectful, professional, accurate and efficient manner and in accordance with established guidelines and/or policy.
Register patients into Maestro Care System, verify patient demographic and insurance data/ update information as needed.

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7. Excellent Interpersonal

Here's how team service leaders use excellent interpersonal:

Developed excellent interpersonal communication skills.
Trained in and maintain excellent interpersonal and communication skills that complement proven creative problem solving capabilities.

8. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how team service leaders use service delivery:

Influenced and initiated Continuous Service Improvement activities affecting Sales, Service Delivery, Vendors and internal Process improvement activities.
Established and Managed Audit Service Delivery team to support daily operations including resource planning, recruiting, and profitability.

9. Customer Satisfaction

Here's how team service leaders use customer satisfaction:

Maintained a professional present and ensure 100% customer satisfaction by quickly resolving question and concern while positively representing the company.
Managed team of engineers responsible for software implementation for small-business customers with focus on maximizing project efficiency and customer satisfaction.

10. PowerPoint

Here's how team service leaders use powerpoint:

Created PowerPoint learning presentations and utilized Live Meeting communication tool to enhance learning.
Developed reporting for incident management using Excel and PowerPoint.

11. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how team service leaders use payroll:

Managed payroll specialists based both domestically and offshore processing as the payroll department for outsourced payroll.
Considered Subject Matter Expert in payroll processing and first contact for any customer/employee escalations.

12. Strong Analytical

Here's how team service leaders use strong analytical:

Utilize strong analytical skills and ability to multi-task in a chaotic, time critical environment.

13. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how team service leaders use continuous improvement:

Achieved all high quality service standards and Service Level Agreements while providing continuous improvements while identifying and implementing cost savings.
Subject matter expert leading client/unit projects, workshops, presentations and continuous improvement initiatives across 400+ resources globally.

14. Performance Evaluations

Performance evaluation is a formal and productive process to measure an employee's work and results based on their job responsibilities over a defined period of time and to properly measure an employee's contribution to the workforce and employers and achieve a high level of quality and quantity of work produced. The evaluation also helps employees provide information about deficiencies in job performance and the company's expectations for the future.

Here's how team service leaders use performance evaluations:

Work duties include supervision, professional development and performance evaluation of team members.
Developed 90-day performance evaluations for new hires within department.

15. Customer Issues

Here's how team service leaders use customer issues:

Resolved escalated customer issues by partnering with external vendors, carriers, and internal departments while seeking mutually beneficial solutions.
Established knowledge of banking/loan servicing systems for servicing and production applications to research solutions for customer issues.

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List of team service leader skills to add to your resume

The most important skills for a team service leader resume and required skills for a team service leader to have include:

Cleanliness
Food Safety
Culinary
Sales Floor
Ladders
Patients
Excellent Interpersonal
Service Delivery
Customer Satisfaction
PowerPoint
Payroll
Strong Analytical
Continuous Improvement
Performance Evaluations
Customer Issues
Problem Resolution
Data Entry

Taking Care
Direct Reports
HR
Quality Standards
Process Improvement
Strong Customer Service
Emerging Technologies
Performance Reviews
Starbucks
Windows
Broadband
Coordinators
Call Handling
Quality Service
Customer Support
HIPAA
Level Agreements

Customer Inquiries
Corrective Action
Inbound Calls
Medicaid
Customer Complaints
SharePoint
Inventory Control
Slas
KPI
SQL
SME
Operational Issues
CMS
Cash Control
Store Training

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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