Top Team Service Leader Skills

Below we've compiled a list of the most important skills for a Team Service Leader. We ranked the top skills based on the percentage of Team Service Leader resumes they appeared on. For example, 16.4% of Team Service Leader resumes contained New Procedures as a skill. Let's find out what skills a Team Service Leader actually needs in order to be successful in the workplace.

The six most common skills found on Team Service Leader resumes in 2020. Read below to see the full list.

1. New Procedures

high Demand
Here's how New Procedures is used in Team Service Leader jobs:
  • Provided correct documentation to support additional training and new procedures.
  • Developed, implemented and documented new procedures.
  • Introduce new procedures for customer check out to make the process more beneficial for staff and customers.
  • Suggested new procedures that accounted for schedules changes and crew staffing that assisted increased on-time performance.
  • Performed profit & loss analysis, trained and developed new associates on existing and new procedures.
  • Aided IT department in developing new procedures to improve our claims system.
  • Created department MOP's and helped define new procedures for the department.
  • Created training manuals for new procedures.
  • Trained employees on new procedures.
  • Communicate new procedures to employees.
  • Supervised member services staff Led special projects, innovated new procedures

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2. Incredible Customer Service

high Demand
Here's how Incredible Customer Service is used in Team Service Leader jobs:
  • Provide incredible customer service to customers and manage night time store operations as well as a team of Front End employees.
  • Provide incredible customer service to customers and handle customer concerns.
  • Manage the store on a nightly basis ensuring all employees are following Wegmans guidelines while providing incredible customer service.
  • Presented Incredible Customer Service Training Program to over 800 store employees at Pittsford Wegmans.

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3. Food Safety

high Demand
Here's how Food Safety is used in Team Service Leader jobs:
  • Received Serve Safe Food Safety Certification.
  • Educated and ensure team members are properly handling products and equipment in accordance with food safety and safety guidelines.
  • Led a team of fifteen in providing great customer service and maintaining proper food safety standards.
  • Team leadership while preparing food using proper food safety measures, customer service, and accounting.
  • Set and uphold expectations around guest service, food safety, and product quality.
  • Improved best practices for food safety, food preparation and employee skill training.
  • Educated team on Food Safety in accordance with federal laws and company standards.
  • Maintain concessions building to comply with sanitation and food safety standards.
  • Followed cleaning and sanitation guidelines to meet all food safety standards.
  • Led a compliance and food safety culture that mitigates legal risk.
  • Maintained and practiced food safety standard in the restaurants.
  • Monitored Food Safety and Quality for customers' well-being.
  • Train and maintain team awareness on food safety.
  • Coached and evaluate team members on food safety.
  • Facilitate monthly ServSafe food safety training courses.
  • complete initial store training and advanced food safety restaurant manager course certification.
  • Led a team of 20 food safety certified team members for Pizza Hut Express and Starbuck to deliver superior freshness.
  • Ensured food safety throughout entire store Ran reports to analyze business operations and adjust where needed
  • Greet and serve customers Facilitate food safety & handling Maintaining a clean & organized environment Demonstrated team work & accountability
  • cash handling food/customer service ,food preperation customer service food safety

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4. Customer Service

high Demand
Here's how Customer Service is used in Team Service Leader jobs:
  • Developed training sessions for Customer Service Representatives, Supervisors, and Specialists on how to detect/minimize/ and prevent fraud.
  • Developed a policy and procedures manual that ensured consistent customer service and led to positive student interactions.
  • Analyzed and assess problematic accounts and identify workable solutions protecting CIT and solving customer service related issues.
  • Enforced department policy and procedures regarding operation functions, customer service level standards, and quality assurance.
  • Manage high-volume and fast-paced operations approximately 400 orders per day while maintaining positive customer service and satisfaction.
  • Understand the basic concepts of customer service, including interpersonal communication, valuing diversity and commitment to teamwork
  • Developed and implemented a Customer Service Foundations course to instruct associates on customer service best practices.
  • Lead a fleet of company drivers/owner operators ensuring high delivery of customer service & fleet profitability.
  • Resolve, answer, and complete escalated customer service issues/questions/requests and migrate customers to appropriate channels.
  • Created detailed staff schedules while ensuring adequate staff coverage to continually provide superb customer service.
  • Maintained highest customer service ratings for departments through outstanding team performance and timely customer care.
  • Led customer service team of nine associates and oversaw all equipment moves/adds/changes/removals and physical inventory.
  • Provided immediate and attentive customer service when assisting members with selecting the most beneficial package.
  • Led Customer Service team focused on customer satisfaction improvements leading to higher customer retention.
  • Resolved escalated customer service issues; coached team members; counseled on professional development.
  • Managed various customer service and administrative tasks; main liaison between customers and management.
  • Monitor performance trends and recommend process improvements to improve customer service and efficiency.
  • Utilized cross functional systems to analyze data in support of customer service operations.
  • Recognized and rewarded outstanding work performance to cultivate a positive customer service culture.
  • Received customer service certificates relating to management, front office and difficult customers.

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5. Service Delivery

high Demand
Here's how Service Delivery is used in Team Service Leader jobs:
  • Provide continual internal communications to enhance the organization's effectiveness in dealing with client requests and overall service delivery.
  • Influenced and initiated Continuous Service Improvement activities affecting Sales, Service Delivery, Vendors and internal Process improvement activities.
  • Managed service quality, service delivery processes and business requirements to support productivity and process improvement initiatives.
  • Authored and published service delivery process and procedure manuals and established training for the department.
  • Restructured management, escalation, and service delivery teams.
  • Service Delivery Manager, MicroTech International.
  • Collaborated with Service Delivery Managers, clients, and the consulting team to reduce costs while improving effectiveness of processes.
  • Facilitated additional $2 million funding from Australian Aid and International Development (AusAID) to support service delivery Infrastructure.
  • Served as key contributor, developing best practices while enhancing service delivery to more than 20 Broker Dealer clients.
  • Assisted Service Delivery Manager with annual budget to include labor, capital expense, lease expense and training.
  • Work closely with other Health Services Team Leaders to assure continuity and consistency in service delivery.
  • Serve as the team leader on a 3 person team to ensure quality therapeutic service delivery.
  • Ensured timely project completion, SLA compliance, correct service delivery, and client satisfaction.
  • Work closely with Service Delivery Manager to ensure goals are being met.
  • Delegate for Service Delivery Leader when out of office.
  • Provide status reporting to clients and management as appropriate Identify and effectively facilitate issue resolution affecting service delivery and client satisfaction.
  • Integrated all Learning Programs, Leadership Development and Organizational Development to create synergy and efficientservice delivery.
  • Managed offshore outsourcing teams to support service delivery scalability and cost reduction.
  • Drive continuous improvement of Service Delivery operations and effectivly manage change.
  • Approve loans within parameters approved by the Board of Directors Drives departmental goals for production levels and service delivery.

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6. Company Policies

high Demand
Here's how Company Policies is used in Team Service Leader jobs:
  • Accepted responsibility for carefully auditing funding packages for compliance to company policies and state and federal statutes.
  • Ensured compliance with commercial regulatory and company policies and procedures.
  • Interviewed and trained new team members while promoting the mission of the company and upholding company policies and standards.
  • Monitored activities concerned with implementation and carrying out objectives of the project and ensure compliance with company policies.
  • Teach new programs and products, oversee breaks and lunches, follow company policies, and foster teamwork.
  • Gained knowledge of Medicare, Medicaid and private insurance company policies and procedures regarding payment for billed services.
  • Maintained confidentiality and complied with governmental laws and regulations, as well as Company policies and procedures.
  • Comply with federal, state, company policies, local laws, transportation programs and regulations.
  • Provided training on company policies, procedures, and ensured compliance of company and government standards.
  • Supervised over 25 people and insured company policies, guidelines and procedures were adhered to.
  • Managed and developed a team of thirty individuals, and ensured compliance with company policies.
  • Train associates around new company policies insuring clear understanding of new programs and initiatives.
  • Establish and maintain clinical records in accordance with company policies and state standards.
  • Assist with training new hires on position requirements and company policies.
  • Enforce strict adherence of the company policies and procedures.
  • Perform phlebotomy, whole blood and apheresis collections in accordance with company policies and procedures.

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7. Process Improvement

high Demand
Here's how Process Improvement is used in Team Service Leader jobs:
  • Perpetuate continuous process improvement within team and company wide Develop leadership capabilities and skills Accomplishments Implemented comprehensive position specific training program
  • Participated in creating/organizing ideas within a group setting that lead to process improvements being initiated within the corporate structure.
  • Identified gaps in processes raising compliance concerns that lead to creating and implementing quality process improvement initiatives.
  • Process improvement efforts focused on improving the efficiency of operations, customer satisfaction, and/or audit requirements.
  • Identify trends that provide opportunities for associate education and process improvement while providing feedback to management.
  • Participate in various process improvement initiatives from inception to completion to drive efficiency.
  • Spearhead process improvement initiatives while utilizing Key Performance Indicators to measure their success.
  • Initiated activities to facilitate process improvements to deliver key factor results.
  • Reviewed the departmental processes, suggested and implemented process improvement ideas.
  • Analyzed tasks to develop process improvement and/or identify training needs.
  • Analyze process and implement enhancements for Continuous Process Improvement.
  • Develop and implement customer experience and process improvement initiatives.
  • Participated in safety committees, ergonomics and process improvement.
  • Implemented process improvements within team to maximize time management.
  • Manage client relations through collaboration and ongoing process improvements.
  • Recommended process improvements to upper management
  • Monitor, track and analyze credit cases and amounts; recommend process improvements to senior management based on discovered root reasons.
  • Identify training, process improvement and resource needs to maximize team performance and recommend action plans to management.
  • Travel to client's location to manage relationship and provide training on best practices and process improvements.
  • Created and led the Customer Interaction Center (CIC) driving centralized processing and process improvements.

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8. Data Entry

high Demand
Here's how Data Entry is used in Team Service Leader jobs:
  • Monitor data entry efforts of staff to reduce errors while encouraging increased productivity and accuracy.
  • Provide credit card authorization and data entry utilizing Orbital processing.
  • Verify requisitions and report data entry.
  • Implemented LP system on Monsanto's mainframe computer, developed reports and automated data entry methods from external industry data sources.
  • Supervised two teams in Loan Operations responsible for the servicing of Real Estate Loans and the other responsible for data entry.
  • Worked as a team member multitasking customer issues, data entry, emails, and inbound/outbound calls.
  • Skilled in data entry and retrieval, use of general office equipment including copy and fax machines.
  • Complete some paperwork, answer telephone, answer beeper, and some data entry.
  • Trained new team members on Human Resources and Benefit data entry into PeopleSoft.
  • Provide daily, weekly and monthly coaching to PSC specialist regarding data entry.
  • General clerical duties included photocopying, fax mailing, and data entry.
  • Utilize the skills of 10-Key, Data Entry and Research.
  • Manage data entry system for incoming packages via Federal Express.
  • Perform data entry and clerical work in an office setting
  • Performed data entry functions with minimum errors.
  • Light data entry and received incoming calls.
  • Managed the healthcare benefits for approximately 30,000 lives, performing all data entry and claims processing.

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9. Staff Members

high Demand
Here's how Staff Members is used in Team Service Leader jobs:
  • Increased department quality and credibility by educating and leading staff members to become registered in electroencephalography.
  • Promote safe work activities by conducting safety inspections, attending company safety meetings, and meeting with individual staff members.
  • Served as point of contact for staff members, providing direction and guidance in their daily work assignments.
  • Lead a staff of 20 employees and help to motivate staff members into a cohesive unit.
  • Assist with supervising, training and evaluating a donor recruitment team of 35 staff members.
  • Provide guidance and encouragement for staff members and emphasize first call resolution daily.
  • Maintained weekly schedules for all radiology support staff members for all shifts.
  • Directed work of 6 staff members to meet the needs of clients.
  • Acted as a point of escalation and reference for other staff members.
  • Managed 4 staff members performing daily trade functions on client accounts.
  • Work independently with clients as well as with other staff members.
  • Trained staff members in performing job duties required prior their employment
  • Provide Leadership, training and supervision of departmental staff members.
  • Trained staff on how to improve customer interactions staff members.
  • Added highly-qualified staff members to meet demand increase.
  • Assisted in interviewing potential new staff members.
  • Completed weekly quality audits on staff members.
  • Manage and supervise service staff members.
  • Interview, train, and hire new staff members.
  • Trained all new and temporary staff members Retrieve and file all Provider, Member and State Internal and External correspondence

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10. Performance Reviews

high Demand
Here's how Performance Reviews is used in Team Service Leader jobs:
  • Evaluated performance of individual team members and provided monthly and annual performance reviews.
  • Managed staff scheduling and participated in staff interviews/selection and performance reviews.
  • Administered personnel regulations, performance reviews and case staffing.
  • Assisted management with associate performance reviews and disciplinary actions.
  • Coached direct reports and completed quarterly performance reviews.
  • Assisted management team with quarterly performance reviews.
  • Assisted support team Coach in disciplining, appraising job results, training incumbents and conducting performance reviews performed by team members.
  • Direct supervision of cataloging team, managing production statistics & performance reviews, and occasional payroll duties.
  • Train and oversee team member quality and quantity of work, including discipline and performance reviews.
  • Provided input to management for annual employee performance reviews and assisted in the interviewing process.
  • Managed human resource issues, timekeeping, interviews, and development and performance reviews.
  • Completed and administered quarterly, mid-year, and annual performance reviews for direct reports.
  • Write annual employee performance reviews which provide constructive feedback to further their development.
  • Coach five employees, deliver quarterly performance reviews and oversee training.
  • Provided timely feedback as well as conducted annual performance reviews.
  • Conduct performance reviews and ratings for Service Line direct reports.
  • Mentor and mold direct reports, performance reviews, etc.
  • Assist Supervisor in the writing of performance reviews and coaching.
  • Track turnover, training, Performance reviews, etc.
  • Draft and administer performance reviews for skill improvement.

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11. Technical Support

high Demand
Here's how Technical Support is used in Team Service Leader jobs:
  • Coordinate day-to-day activities of technical support staff including work allocation special customer assignments, training needs and timely problem resolution.
  • Provided technical support while assisting field technicians in resolving complex technical issues.
  • Conceived, implemented and developed the company's technical support/Field Service division.
  • Provided development and technical support as required for new technologies.
  • Team supervision and technical support in interventions.
  • Provided technical support and conducted technical presentations/training.
  • Trained all new Technical Support Representatives.
  • Provided technical support for telecommunication services.
  • Provided leadership to team of 12 OnLine X-ray support engineers along with technical support to hundreds of customer and field engineers.
  • Worked directly with clients and technical support department regarding issues related to administration and system issues to solve reported.
  • Provide technical support to field service engineers, third party service partners, and sales force in the region.
  • Provided functional solutions to technical support team for internet trading of restricted, expiring and large grant stock options.
  • Provided comprehensive remote instructor access and customer technical support, including for printers, PCs and LCD projectors.
  • Led team responsible for delivering dedicated customer service and technical support to Monster's most valued accounts.
  • Served as the primary technical support contact to 44 BB&T offices throughout Western Kentucky.
  • Specialized in online banking technical support, bill payment servicing, new accounts and loans.
  • Implemented offshore operations support team for monitoring, technical support, and maintenance activities.
  • Supervised directly 5 Technical Support Representatives I, II, & III.
  • Provide technical support to departmental technologists and ensure SOP's are followed.
  • Managed calls flow and responded to technical support needs of customers.

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12. Phone Calls

high Demand
Here's how Phone Calls is used in Team Service Leader jobs:
  • Communicated effectively verbally while initiating and responding to two way radio transmissions, telephone calls and directly with other people.
  • Administered medications, managed patient telephone calls, provided patient education, and conducted staff training
  • Completed 60-80 inbound phone calls daily regarding claims, premiums, plan enrollments, prescription coverage, and medical authorizations.
  • Listened to employees' phone calls to ensure that the call is being handled appropriately and educate them accordingly.
  • Resolve customer issues with the sales team through phone calls and customer visits where appropriate.
  • Answer phone calls, filing, processing payments, and completion of all contracts.
  • Monitor agents phone calls to ensure customers are getting the best service possible.
  • Handled and screened inbound telephone calls, routine mail and reallocated as required.
  • Served as backup and resource for phone calls and handling complaint/complex files.
  • Listened to Phone calls to Provide Quality Control Reports.
  • Answered, screen and transferred inbound phone calls.
  • Handle escalated phone calls from irate customers.
  • Take client phone calls regarding legal account issues (est.
  • Triaged phone calls to nurses.
  • Handled over 100 client phone calls daily regarding ATMs; identified problems and repaired them in a timely manner.

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13. Daily Operations

high Demand
Here's how Daily Operations is used in Team Service Leader jobs:
  • Established and Managed Audit Service Delivery team to support daily operations including resource planning, recruiting, and profitability.
  • Planned and implemented annuity call center strategies and managed daily operations ensuring service levels.
  • Assisted Director of Education with daily operations of Education Department.
  • Managed daily operations of a large Recovery Management team.
  • Supervised culinary team in daily operations.
  • Trained new hires on company's policy and procedure by conducting it in a safe and efficient way for daily operations.
  • Led team of 35 globally located individuals in the daily operations of delivering non-standard service request proposals to Bank of America.
  • Oversee daily operations of service team providing technical support and dispatching technicians to install and maintain CCTV systems nationwide.
  • Job responsibilities include daily operations of 10 suite operating room, endoscopy center, and special procedure center.
  • Team Leadership position with focus on daily operations and providing support for over 100 field offices.
  • Provided support in daily operations to ensure that all service level agreements and standards were met.
  • Directed the daily operations for twenty-five (25) employees in the Planning and Support Group.
  • Lead on-site efforts to improve procedures, efficiency and daily operations within the service department.
  • Manage daily operations for the service department for 90+ team members.
  • Managed daily operations of inventory, staffing, and costs.
  • Monitored, evaluated, and oversaw daily operations of staff.
  • Managed daily operations for a mental health outpatient clinic.
  • Ordered supplies and food for daily operations.
  • Open location for daily operations.
  • Planned and coordinated daily operations to include analyzing and implementing processes to improvestandard operational procedures.

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14. Special Projects

high Demand
Here's how Special Projects is used in Team Service Leader jobs:
  • Developed and maintained operating budget for labor and equipment for routine operations and special projects.
  • Organized and completed any special projects/sales contests that were assigned from upper management.
  • Worked on special projects including local broadcasting camera work and train-the-trainer workshops.
  • Coordinated and Data Entry office administrative support for special projects.
  • Participate in special projects and cross-training as requested
  • Assist supervisor with escalated calls and special projects
  • Act as the Project Manager representing the DS&S Admin team for various training related Complex Engagements and Special Projects.
  • Complete medical claim edit special projects, ensuring that the claim has the most current information to prevent claim denials.
  • Selected for many special projects such as applying misapplied payments and removing an incorrect balance from a members account.
  • Assign and manage contractors and technicians to complete work orders and special projects on time and under budget.
  • Complete a variety of tasks and special projects to support the Claims Department and Operations Team Manager.
  • Travel to Richmond when needed to attend all management meetings, training, and special projects.
  • Assisted management with escalations, special projects, and inbound call queue monitoring and training issues.
  • Assisted in any other functions and special projects as required by the Manager.
  • Assist management team with special projects such as new dealer set-up second reviews.
  • Exceed weekly productivity and quality expectations for assigned work lists and special projects.
  • Engage with other supervisors and departmental team leads on special projects as required.
  • Subject matter expert for new hire training and special projects as assigned.
  • Work on variety of special projects by demand of corporate management.
  • Coordinate the process flow of special projects and exclusive tasks.

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15. Customer Complaints

average Demand
Here's how Customer Complaints is used in Team Service Leader jobs:
  • Handle all escalated customer complaints by evaluating concerns and deciding on a resolution that may include compensation.
  • Received and resolved customer complaints elevated to first-level management.
  • Resolved customer complaints by exchanging merchandise, and adjusting bills to improve the quality of service.
  • Work closely with other departments to resolve customer complaints, clarify information, and distribute reports.
  • Reviewed customer complaints and concerns to obtain clear understanding in order to provide the best resolution.
  • Handled customer complaints and worked closely with the technical group responsible for disconnects and reconnects.
  • Addressed ongoing customer complaints concerning billing and service rendered with 98% resolution rate.
  • Interact directly with customers to resolve customer complaints and enhance the customer's experience.
  • Received team award for being a team lead process for handling customer complaints.
  • Investigate any Customer complaints and any related process breakdowns correlated with the complaint.
  • Help solve customer complaints and resolve any problems that may arise.
  • Followed up with customer complaints to resolve any issues they encountered.
  • Handle customer complaints and taking corrective measures to solve problems.
  • Received and resolved any complex customer complaints or appeals.
  • Manage customer complaints and attempt to resolve any issues.
  • Resolved customer complaints with compliance and legal departments.
  • Resolved customer complaints/concerns within the team.
  • Handle all customer complaints and inquiries.
  • Handled all customer complaints regarding any sales floor issues Made sure team members were educated on progress with sales and promotions
  • Exercised initiative and independent judgment by researching and solving complex customer complaints and issues in a timely manner.

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16. Direct Reports

average Demand
Here's how Direct Reports is used in Team Service Leader jobs:
  • Developed individual Plans and Performance Management programs for 21 direct reports.
  • Developed several direct reports to ensure readiness when opportunities are presented
  • Managed 15 direct reports in newly implemented matrix organization.
  • Provided administrative support to all direct reports.
  • Supervised and/or assisted four direct reports with their handling of problematic account issues and conditions working to a resolution.
  • Led and mentored a team of six direct reports (four Senior and two junior level Mobility Consultants).
  • Coached and mentored a staff of twenty part-time direct reports, and an additional twenty part-time indirect reports.
  • Supervised 2 direct reports ensuring all work requests and mail activities were completed on time and effectively.
  • Conducted performance & appraisal functions of direct reports against company s job duties and objectives.
  • Cultivate a positive rapport with direct reports to boost company morale and promote employee retention.
  • Coordinated resources of the site's Quality Assurance Calibration Laboratory (13 direct reports).
  • Team Leader responsible for supervising, directing, and overseeing performance of 10-12 direct reports.
  • Assist in coaching, guiding and mentoring direct reports to meet department goals and requirements.
  • Design and facilitate client servicing and product specific training programs for direct reports.
  • Manage 8 direct reports consisting of the Service Desk and Desktop Support groups.
  • Provide direction, manage performance, and ensure staff development for direct reports.
  • Initiated and delivered mid-year and annual PMP's to all direct reports.
  • Supervised the ESD Protection Department (3 direct reports).
  • Managed 17 direct reports providing technical support to various programs.
  • Managed 6 direct reports and an additional 15 indirect reports.

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17. Service Department

average Demand
Here's how Service Department is used in Team Service Leader jobs:
  • Perform additional environmental service duties as assigned resulting in a highly improved environmental service department.
  • Supervised Environmental Service Department, Implemented Quality Assurance and Quality Improvement programs.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the member service department.
  • Ensured all Service Department team members were current and up to date with any and all training curriculum.
  • Prepared and managed both the short and long term budgets for the District's Food Service Department.
  • Implemented a reporting system to provide key performance indicator metrics for the service department.
  • Key responsibilities include supervising all service department processes, and supervising all service staff.
  • Represent client service department at meetings for business leads of every department in company.
  • Work closely with the Service Manager to assist in oversight of Service Department.
  • Manage the service department and lead a service team of 50+ team members.
  • Scheduled over 30 employees in various food service departments.
  • Supervised and scheduled for our food service department.
  • Oversee food service department of six employees.
  • Supervised 100+ team members in Service Department.
  • Team lead for sales and service department.
  • Lead the food service department.
  • Assigned daily job duties to those in the Service Department in order to ensure accurate, timely shipments.
  • Direct service department, both technicians and advisors on a daily basis for quality and consistency.
  • Managed daily operation of service department in Phoenix as well as office located in Tucson, AZ
  • Make sure the service department runs smoothly and is done in a timely manner.

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18. Medicaid

average Demand
Here's how Medicaid is used in Team Service Leader jobs:
  • Completed developmental screening tools, and maintained client records according to Medicare/Medicaid guidelines.
  • Managed a team of nine temporary Marketplace/Medicare/Medicaid employee's.
  • Answered all inquiries on Medicare and Medicaid general information.
  • Gained experience in a fast-paced call center setting assisting Medicaid members and providers with daily benefit and billing inquiries.
  • Assist Medicaid Team Leader and coworkers with filing Medicaid claims secondary to Medicare.
  • Oversee a team of 25 agents who handled Florida Managed Medicaid calls.
  • Maintain client files that are compliant with Medicaid and State regulations.
  • Participated in yearly Medicare, Medicaid and HIPAA compliance training.
  • Submitted requests for authorization via Medicaid and State funding.
  • Managed compliance with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
  • Conducted training to the Medicaid provider community Gave final approval of provider enrollment applications
  • Center Medicare and Medicaid Services Provide Medicare and Medicaid to customers.
  • Processed account adjustments and patient and insurance refunds Responsible for commercial, Medicare, and Medicaid billing, appeals, and collections
  • Coordinated resolutions between members and Medicare Disenrollment and Special Medicaid Disenrollment.

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19. Coordinators

average Demand
Here's how Coordinators is used in Team Service Leader jobs:
  • Provide supervision and guidance to Service Coordinators as it relates to coordinating and providing quality services.
  • Provide oversight and assistance to Member Benefit Coordinators processing inbound and outbound calls.
  • Perform a range of supervisory duties to a team of 5 service coordinators, including case load management and clinical supervision.
  • Created a new Short Term Emergency Loan process for use by all university financial aid coordinators.
  • Promoted from previous role to lead a team of four coordinators in the NY based office.
  • Supported a team of 5 appointment coordinators with daily scheduling needs and/or concerns.
  • Presented at the American Association of Service Coordinators (AASC) National Conference.
  • Complete spot checks and provide feedback and training if needed to coordinators.
  • Provided knowledge, assistance, and training to 8 service coordinators.
  • Worked with Care Coordinators on prompt and sanitary patient rooms turnover.
  • Provide support and, assistance to the Foster Care Coordinators.
  • Managed, coached, and mentored 15 customer service coordinators.
  • Develop continuous improvement initiatives internally by implementing brainstorming sessions between coordinators and TMS Support to maximize Kewill Transportation Management System efficiency.
  • Provided training and supervision for team of over 20 service coordinators and social work interns employed in subsidized apartments.
  • Supervised butler team and Coordinators, provided administrative support to guest services managers and director.

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20. Medical Records

average Demand
Here's how Medical Records is used in Team Service Leader jobs:
  • Complete applications for state and federal programs, reviewing medical records and taking necessary actions to expedite benefits.
  • Maintain current/timely clinical documentation and medical records, observe HIPAA policies.
  • Researched and requested medical records for filing authorizations and appeals.
  • Worked with providers, members, and plan administrators to review medical records and provide support.
  • Provide switchboard and medical records relief as needed.
  • Monitored patient medical records and applied established QI criteria and processes to meet state and federal regulatory billing guidelines.

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21. HR

average Demand
Here's how HR is used in Team Service Leader jobs:
  • Provided wraparound, community based mental health and substance abuse rehabilitation through a team approach in achieving rehabilitation and recovery goals.
  • Supported personal and professional development of team members through annual evaluations and coaching on opportunities to improve quality and production.
  • Evaluated and provided root cause analysis to Customer Contact Associates through developmental monitoring to ensure high call quality performance.
  • Supported service jobs through drafting equipment repair/replacement quotes, acquisition of materials, and coordination of subcontractors.
  • Networked with current/future vendors to identify business growth opportunities and improvement through monthly conference calls and meetings.
  • Maintain an ever-vigilant theft and shoplifting awareness and enforces cash register and other policies controlling internal shrink.
  • Provided management a monthly detailed analysis of postal expenditures for individual cost centers throughout the organization.
  • Managed the Enterprise Voice over IP installation project from initial analysis and funding approval through implementation.
  • Supervised three regional teams - provided assistance in identifying and evaluating data on emerging markets.
  • Created and implemented computer scheduling system for all outpatient services use throughout entire hospital.
  • Served as manager of all services provided through an independently minded, entrepreneurial environment.
  • Ensured patients kept their authorizations for their therapies/medical appointments through insurance verification's.
  • Received awards for outstanding performance and achievements through the Individual Performance Recognition program.
  • Developed customer satisfaction survey and implemented it throughout the entire New Jersey market.
  • Supported various applications in a Windows environment particularly Remote Access through VPN.
  • Developed strong relationships with Premium ticket holders through event- night communication.
  • Trained in Clandestine Laboratory Investigations through the Multi-Jurisdictional Counter-Drug Task Force.
  • Ensured client satisfaction and business through delivery of best-in-class customer service.
  • Created cost savings through strategic decision making for improved technology acquisition.
  • Provided feedback through calibration sessions refreshing team on current/new policies.

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22. Daily Activities

average Demand
Here's how Daily Activities is used in Team Service Leader jobs:
  • Assisted Supervisor/Manager with the management of daily activities over a group of agents and representatives.
  • Assisted management in scheduling, duty delegation and daily activities.
  • Managed a team of 12 Engineers and Technicians; provided daily activities report for ticket prioritization, support and change request.
  • Managed staff of 4 to 6 Network Engineers and led them in daily activities managing Networking and Windows NT resources.
  • Oversee the daily activities of 15-20 processors and provide one-on-one coaching to ensure that policies and procedures are followed.
  • Reported daily activities to the VAS manager such as projects completion, demands for new temporary workers and equipment.
  • Supervised the daily activities of the Student Financial Services staff in support of the university recruiting effort.
  • Lead daily meeting and oversee daily activities of team members in the absence of the Clinical Supervisor.
  • Supervised and managed the daily activities of a clinical team consisting of nurses and support staff.
  • Handled lien issues and managed Oversaw daily activities for Home Equity Servicing Department of 5.
  • Organize and follow-up on all daily activities including creating the schedule and ordering inventory.
  • Assist the Supervisor in the delegation of duties and oversight of daily activities.
  • Monitored the daily activities and training of 8 member service representatives.
  • Supervised daily activities and the workload of 8 Case Managers.
  • Supervised the daily activities of the Member Services Representatives.
  • Managed daily activities for HP managed print team.
  • Prioritized daily activities and created daily timelines while multitasking to meet deadlines.
  • Oversee and direct the daily activities of the Eligibility staff in office and at onsite client locations.
  • Coordinate Field Service Team daily activities Owner of the HSE monthly safety meetings, Dashboard matrix and Safety events Coordinate Service Projects
  • Balanced transactions Sorter Operator Transmitted vital information Created Everyday Reports Trained and supervised daily activities

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23. Ensure Compliance

average Demand
Here's how Ensure Compliance is used in Team Service Leader jobs:
  • Organized work schedules to ensure compliance with operations security, signal security, communications security, physical security policies and procedures.
  • Performed audit within account receivable department to ensure compliance to internal process, standard operation procedure, and internal measurement.
  • Established standards for ongoing department evaluation and measurements to ensure compliance with internal and external audit requirements.
  • Assessed department policies to ensure compliance with both State and Federal regulatory requirements.
  • Consulted with attorneys to ensure compliance with all loan documentation regulations.
  • Oversee third-party quality assurance operations to ensure compliance requirements are met.
  • Perform quality assurance monitoring to ensure compliance with established procedures.
  • Developed new department process guideline documents and ensure compliance.
  • Continue to develop new department and establish daily, weekly, monthly and quarterly procedures to ensure compliance within the department.
  • Lead fraud processing functions to ensure compliance with state and federal regulations while also operating within Visa and MasterCard regulations.
  • Developed and implemented policies and procedures to ensure compliance with FHA and HUD guidelines while maximizing monthly production.
  • Monitor teamwork output to ensure compliance with internal Clinical standards, state mandated standards and personal performance goals.
  • Maintained grievance and appeal case files and other documentation to ensure compliance with state and federal regulations.
  • Train case facilitators to ensure compliance with state contract and shadow new staff.
  • Inspected, educated, and assisted all subordinate units logistical areas to ensure compliance with regulations.
  • Conduct daily audits on trade payments and deduction coding to ensure compliance with SOX, clients', and Genpact standards.

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24. Service Level Agreements

average Demand
Here's how Service Level Agreements is used in Team Service Leader jobs:
  • Achieved all high quality service standards and Service Level Agreements while providing continuous improvements while identifying and implementing cost savings.
  • Developed and maintained relationships with various business units across the enterprise and ensured adherence to service level agreements.
  • Negotiated service level agreements with business controllers.
  • Developed Service Level Agreements and Operating Level Agreements to ensure that Customer Satisfaction goals of Shared Business Services were being achieved.
  • Managed a team with a support ratio of 700 to 1 which consistently exceeded expectations set by service level agreements.
  • Ensured completion and delivery of solutions for multiple clients that comply with design and established service level agreements.
  • Ensured strict adherence to Service Level Agreements set down from both clients and a statutory perspective.
  • Developed and implemented standards to ensure Service Level Agreements (SLA).
  • Ensured Team met contracted and verbally agreed Service Level Agreements with Customer.
  • Established and monitored service level agreements (SLA's).
  • Ensured IBM meets or exceeds contract service level agreements.
  • Negotiate and document client service level agreements.
  • Maintained Service Level Agreements with our clients !

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25. Monthly Reports

average Demand
Here's how Monthly Reports is used in Team Service Leader jobs:
  • Presented detailed monthly reports to senior management based on credit stability and financial reporting of client database.
  • Record daily activity to establish monthly reports for managers.
  • Chart auditing, maintaining and updating daily/weekly/monthly reports.
  • Provide monthly reports on patient financial assistance expenditures.
  • Maintained monthly reports for staff reconciliation.
  • Provided daily/weekly/monthly reports to management.
  • Prepared various weekly and monthly reports for the department manager detailing all income, bank deposits and sales.
  • Create, modify and distribute daily, weekly and monthly reports, as well as access compares.
  • Scheduled time off, pay roll, monthly reports, conduct interviews, disciplinary actions and training.
  • Compile, compose, and prepare routine correspondence, monthly reports and requests from school administrators.
  • Provided documentation of youths progress through monthly reports, treatment planning, and Home visits.
  • Recorded daily notes, and wrote detailed monthly reports that documented effectiveness of training.
  • Provided monthly reports to clients on outstanding PO's and unpaid AR's.
  • Generated monthly reports to Board of Directors outlining program progress and needs.
  • Compiled daily, weekly, and monthly reports for Market Managers.
  • Maintained an updated cabinet of daily and monthly reports.
  • Provide senior management with weekly and monthly reports.
  • Produced monthly reports for management team.
  • Prepare monthly reports for contracted facilities.
  • Run Daily and Monthly Reports.

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26. Quality Standards

average Demand
Here's how Quality Standards is used in Team Service Leader jobs:
  • Achieved performance targets and quality standards regularly.
  • Processed surgical instruments to specification using Standard Operating Procedures and Work Instructions, which met all the relevant Quality Standards.
  • Oversee staff to ensure that all assigned functions and requests are processed efficiently and within the quality standards expected.
  • Observed and evaluated workers and work procedures in order to ensure quality standards and service.
  • Prepare and serve patient and visitor meals to the highest OSHA quality standards.
  • Reviewed all finished products for flaws to maintain the highest quality standards.
  • Monitor calls insure quality standards are being enforced.
  • Monitored team calls to ensure high quality standards.
  • Supervised work of the office to ensue adherence to quality standards and and proper procedures.

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27. SQL

average Demand
Here's how SQL is used in Team Service Leader jobs:
  • Updated and maintained web-based graphic ordering system and content management system utilizing AS3, HTML, PHP, and MySQL.
  • Skilled management of SQL 2000, SQL 2005, and SQL 2008 server maintenance, backup, and recovery
  • Provided guidance to the developer community for the best use of Oracle development products and SQL Tuning.
  • Performed custom installations of 1-to-1 marketing software for Oracle, SQL Server and Microsoft Access.
  • Analyzed and converted clients ERP systems to internal standard format using COBOL and SQL.
  • Designed numerous MYSQL and PHP-based software for insurance companies throughout the city of Richmond.
  • Used MS SQL 2000 to run checks and unlock applications.
  • Used Argent Job Scheduler to execute and monitor SQL jobs.
  • Used SQL queries to manage data reporting around marketing efforts to increase multi-unit and commercial loan origination and loan refinancing.
  • Build custom queries in Blackbaud's SQL database to suit specific department needs
  • Conduct RFC operations to test/dev/prod environments in several platforms (SQL/OpenInsight/SCCM).

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28. External Customers

average Demand
Here's how External Customers is used in Team Service Leader jobs:
  • Coordinate incoming information and disseminate to staff to ensure accuracy of communication to internal and external customers.
  • Recognized new business by securing customer loyalty and forging strong relationships with internal and external customers.
  • Provided superior service to internal and external customers requesting assistance to resolve escalated escrow issues.
  • Communicated with internal and external customers to accomplish job tasks using company authorized communicated tools.
  • Resolved sensitive client account issues and provided policy guidance for internal and external customers.
  • Provided customer satisfaction to both internal and external customers.
  • Maintained excellent working relationships with internal and external customers.
  • Provide customer service for internal/external customers, physicians.
  • Practiced respected daily the HIPPA ACT, to protect the privacy of all our internal & external customers.
  • Led the communications internally and with external customers at each step of the study.
  • Promoted and provided world class customer service to all internal and external customers daily.
  • Interacted with borrower, internal and external customers to resolve borrower inquiries.
  • Handled escalations for internal and external customers and clients.
  • Worked with both internal and external customers.
  • Responded to both internal and external customers.
  • Implemented Keybox management for internal/external customers.
  • Communicate daily with multiple internal and external customers to ensure that all issues are resolved in a timely manner.
  • Interact with contractors and company onsite managers as well as internal and external customers and business centers.
  • Investigate and process requests providing support to internal and external customers in a timely manner.
  • Orchestrated assembly, setup, and integration of Isotec isolators for external customers located on East and West coasts.

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29. Internal Departments

average Demand
Here's how Internal Departments is used in Team Service Leader jobs:
  • Resolved escalated customer issues by partnering with external vendors, carriers, and internal departments while seeking mutually beneficial solutions.
  • Communicated effectively with internal departments and customers regarding escalated customer concerns.
  • Researched accounts with various internal departments.
  • Attended bi-weekly Team Leader meetings with Executive Staff and other internal departments at CEI to develop new strategies and corporate vision.
  • Formed close working relationships with internal departments such as Blue Card, Marketing and COD&T.
  • Communicate effectively with insurance companies, medical providers, partner PPO networks, and other internal departments.
  • Respond to incoming calls from providers, clients and internal departments regarding leadership assistance.
  • Create prints from aperture cards for internal departments and various export companies.
  • Interfaced with internal departments and clients for issue resolution.

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30. Retail Store

low Demand
Here's how Retail Store is used in Team Service Leader jobs:
  • Assist retail stores by updating plan-o-grams, stocking shelves with product, organizing store s warehouse and overstock items.
  • Audit certain retail stores and/or retail brands.
  • Retail Store Customer Service * Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Handled all day to day responsibilities as Manager on Duty of a big box retail store.
  • Experienced with being the manager on duty for a retail store of over 30,000 square feet.
  • Network with retail store management and associates.

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31. QA

low Demand
Here's how QA is used in Team Service Leader jobs:
  • Developed relationship and process for Support and Development/QA to aid support case escalations while reducing average time resolution by 26%.
  • Orchestrated monthly meetings for company, worked with Medical Director and QA Team Lead to strive towards goals for company.
  • Highlight: Reduced QA error rate to less than 2% within a departmental workload of 150 simultaneous clients.
  • Network switch maintenance and patch panel wiring for server integration into QA lab Quality Assurance Test Engineer QA/QE.
  • Managed cross-functional group of 25 in the development, QA and ongoing support of 7500+ unique websites.
  • Administered the QA program by monitoring MSR's on the team and provided statistic feedback reports weekly.
  • Performed demonstrations for prospective clients, gathered requirements, led client installations, performed testing and QA.
  • Drafted Compliance documents for Department based on DOL/ERISA, PA250, NCQA and PPACA Requirements.
  • Track labor, production and produced various QA files and reports for the General Manager.
  • Provide agents with coaching to improve AHT, schedule adherence and QA scores.
  • Performed audits of various types of civilian food suppliers in Jordan and Qatar.
  • Developed corporate plan for design and implementation of all QA Labs.
  • Experience preparing for and successful completion of NCQA and URAC surveys.
  • Developed QA process and templates to maintain efficiency and quality standards.
  • Assisted QA/QI staff with routine audits and compliance reviews.
  • Headed QA efforts to ensure compliance with funding sources.
  • Perform daily QA's on data accuracy.
  • Implemented XEN Virtualization into QA/Development networks to reduce total cost of ownership and power footprint to provide On Demand computing.
  • Recommended changes to existing Dev/QA/Prod infrastructure to load balance some key ETL activities with Data Services.
  • Perform QA for Loan Boarding Responsible for year end 1099 reporting.

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32. Corrective Action

low Demand
Here's how Corrective Action is used in Team Service Leader jobs:
  • Refer problems and unusual results to appropriate parties and document all corrective action procedures undertaken in the laboratory.
  • Led corrective action initiatives for problematic ACE application software which had high visibility with senior management.
  • Provide effective feedback, Trained and utilized corrective action plans to meet operational objectives.
  • Identify problems, troubleshoot and take corrective actions to rectify instrumentation/samples.
  • Managed performance by evaluating and delivering corrective action.
  • Reviewed audit reports and implemented corrective action.
  • Perform administrative duties such as employee evaluations, corrective actions, and interviewing for prospective service consultants.
  • Conducted after action review meetings with staff and vendors to establish corrective action to avoid future errors.
  • Manage 23 employees, including interviewing new staff, training, evaluations, and corrective actions.
  • Mediate disputes between staff at all levels, and take corrective action as necessary.
  • Train, coach and deliver corrective action to all team members.
  • Lead department in team huddles, implementing corrective action as necessary.
  • Identified strengths, dysfunctions and plans and recommends corrective action.
  • Participate in corrective action process wit reps and Manager.
  • Noted exceptions found with suggested corrective action plans.
  • Develop and implement coaching action plans Create corrective action plans.
  • Provide feedback, career development opportunities and corrective action plans as necessary Provide trainings for colleagues to enhance skills and proficiency.

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33. Osha

low Demand
Here's how Osha is used in Team Service Leader jobs:
  • Developed a comprehensive site-specific safety program that meets OSHA, customer, and internal program requirements.
  • Served as point of contact in scheduled / non-scheduled OSHA and ADA visits.
  • Maintained high standards in sanitation and safety that comply with OSHA guidelines.
  • Obtained OSHA 24 Hour HAZWOPER hazardous materials and emergency spill response training.
  • Maintain company boards to meet compliance for OSHA and US Labor Law.
  • Followed health regulations imposed by FDA, OSHA, and AABB.
  • Conducted monthly OSHA Safety training meetings.
  • Maintained HIPPA, OSHA, and Privacy Act policies.
  • Maintain OSHA 300 log and post annually Monitor training for new employees and ensure that all employees receive required training
  • Worked to comply with the FDA cGMP, OSHA and environmental regulations in the stockroom warehouse environment.
  • Entered orders on product sheet Supervised employees Ensured food was prepared according to OSHA standards

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34. High Volume

low Demand
Here's how High Volume is used in Team Service Leader jobs:
  • Maintained a high volume organization and safety as Closing Manager.
  • Provide operational support for high volume insurance company.
  • Performed night management and entire store supervision of a fast paced high volume store averaging $1.8 million in weekly sales.
  • Mentored and provided on-the-job-training for team members and less experienced specialists in a fast paced, high volume call center environment.
  • Supported production team during periods of high volume by processing loan documents for accuracy and compliance.
  • Supervised team of 8 members, high volume inbound/outbound calls, and handled all escalated issues.
  • Resolved a high volume of escalated files within the 1st and 2nd lien capacity.
  • Process high volumes of mail and packages and pick up/deliver throughout the client location.
  • Assisted members and medical providers in a high volume in-bound call center.
  • Assisted in phone queues during high volume times.
  • Answer and direct high volume incoming calls.
  • Performed high volume reprographics using various copiers Responsible for insuring the document services team of approximately ten employees met all deadlines.
  • center with high volume of inbound patient calls for over 70 offices across 6 different regions.
  • Service Representative Answered high volume calls in a fast paced environment.
  • Isolate pathogens and perform susceptibility testing using Vitek, Kirby Bauer method, and Microscan in a high volume laboratory.

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35. Powerpoint

low Demand
Here's how Powerpoint is used in Team Service Leader jobs:
  • Created PowerPoint learning presentations and utilized Live Meeting communication tool to enhance learning.
  • Developed reporting for incident management using Excel and PowerPoint.
  • Experienced with Microsoft applications such as: Word, Excel, PowerPoint, Adobe and Info Path.
  • Develop training materials such as PowerPoints, instructional spread sheets etc.
  • Developed multiple training PowerPoints for current and new staff.
  • Facilitated and created project round pre-briefs and debriefs using Microsoft PowerPoint.
  • Spearheaded statistic updating efforts for RFPs and sales PowerPoint presentations.
  • Created PowerPoint reports for one of EDS' largest client.

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36. Action Plans

low Demand
Here's how Action Plans is used in Team Service Leader jobs:
  • Coach and develop action plans in order to build team up, which maximize performance and provide effective feedback.
  • Monitored team's statistical data and provide feedback to both representatives and management regarding trends and action plans.
  • Monitor team performance, provide feedback, make recommendations and implement action plans to meet designated standards.
  • Developed, monitored and implemented action plans to achieve employee, customer, and dealer satisfaction targets.
  • Complete audits and provide analysis of findings to identify trends and create action plans for improvement.
  • Support Claims Department to lower claim recalculations, including audit and action plans if necessary.
  • Reviewed and analyzed call management report to develop action plans and improve incoming call volume.
  • Assist supervisor and other business lines with implementation of project action plans.
  • Created and delivered action plans to drive consistent performance across all teams.
  • Developed action plans for future improvement of trainees.
  • Develop action plans to improve metrics.
  • Monitor sales and service trends in order to create action plans and deliver recognition accordingly.
  • Supervised all SRT operations, develops and executes incident action plans for pre-planned procedure manual and operations manual.

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37. Active Directory

low Demand
Here's how Active Directory is used in Team Service Leader jobs:
  • Refined Active Directory governance process as well as defined application integration guidelines, operational structure and product enhancement policies.
  • Provided guidance to company management in design of internal Active Directory domain and other Microsoft related issues.
  • Administered Active Directory though Directory Resource Administration (DRA) application server plugin.
  • Verified requested information using MS Active Directory.
  • Designed and implemented customer environments utilizing IIS clusters, MS SQL clusters using SAN and NAS, and Active Directory.
  • Administered, maintained, performed audits and database cleanup on domain Active Directory for $75M comm network.
  • Performed as key member of planning team that designed Microsoft Active Directory 2003 across the Americas enterprise.
  • Managed the migration to Active Directory on Microsoft Windows 2003 Servers from Windows 2000.
  • Worked with the Chase Active Directory team to analyze DNS deployment requirements.
  • Managed user's accounts using Active Directory and DRA.
  • Worked with Microsoft Active Directory Services.
  • Performed monthly audits of Active Directory.
  • Maintained an Active Directory (DNS, DHCP, WINS).

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38. Inventory Control

low Demand
Here's how Inventory Control is used in Team Service Leader jobs:
  • Assisted in development and initiation of inventory control project.
  • Implemented Inventory Control procedures for equipment installed.
  • Performed inventory control and ordering of office, kitchen, bathroom, and custodial supplies for a facility of 90 employees.
  • Execute responsibilities for inventory control, staff development, maintenance, accounting, and customer issue resolution.
  • Involved in yearly cost roll ups and work closely with receiving on Inventory control.
  • Planned, implemented, and monitored all activities related to inventory control.
  • Tag stores with product shelf labels for efficient ordering and inventory control.
  • Store management, inventory control and purchases orders.
  • Assist in management of inventory control.
  • Inventory control * Lifting/moving machinery over 74lbs
  • Certified Licensing Coach Purchasing/ Inventory Control

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39. Day-To-Day Operations

low Demand
Here's how Day-To-Day Operations is used in Team Service Leader jobs:
  • Managed the day-to-day operations of the switchboard/reception operation and administrative services for the Boston Facilities Management Department.
  • Managed daily inventory, performance, training, development and day-to-day operations.
  • Created/updated all procedures to develop consistency and reliability within the day-to-day operations.
  • Managed day-to-day operations of large auto dealership's service department.
  • Co-managed day-to-day operations of a small work group, Monitoring daily goals, accurate information distribution, & training opportunities.
  • Serve as the primary point of escalation, oversee projects and supervise the day-to-day operations.
  • Manage day-to-day operations of the call center with staffing of team personnel.
  • Assisted in managing the Day-to-Day operations of the Hospital Services Department.
  • Manage day-to-day operations of a 20+ person contact center.
  • Supervised the day-to-day operations of the Target Caf team members.

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40. Unix

low Demand
Here's how Unix is used in Team Service Leader jobs:
  • Used numerous vulnerability scanning tools (both Windows-based and Unix-based) to identify potential threats and risks.
  • Installed and supported UNIX, MPE operating systems and Oracle databases.
  • Utilized Linux, Unix and Windows based OS and application suites.
  • Backed up team lead for Wintel and Linux/Unix Compliance Maintenance teams, taking up additional workload and duties as needed.
  • Designed and set policies for Unix Systems deployment with scalability, recoverability, redundancy, and performance as goals.
  • Possess Oracle/Unix Applications Support/Maintenance/Enhancement experience.

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41. Monthly Basis

low Demand
Here's how Monthly Basis is used in Team Service Leader jobs:
  • Performed quality assurance reviews on phone calls taken by service reps on a monthly basis followed by a report to manager.
  • Order and maintain supplies as well as audit the employees in the dispatch area on a monthly basis.
  • Analyze, process, and file multiple reports on a daily, weekly, and monthly basis accordingly.
  • Presented a high level overview of team responsibilities to other cross-functional teams on a monthly basis.
  • Monitor billing errors and insurance denials for denial management on a monthly basis.
  • Maintain relationships with Starbucks licensed stores district manager on a monthly basis.
  • Report Quality monitoring for each agent on a monthly basis.
  • Maintain and update Exposure Report on monthly basis.
  • Provide Attendance Reports on a monthly basis.
  • Manage cash related functions for the department.Service Operations SpecialistManage hundreds of Correspondent Lenders on a monthly basis in obtaining key documents.

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42. SME

low Demand
Here's how SME is used in Team Service Leader jobs:
  • Assisted ACT Clinical Director with development and implementation of a supervisory group to further educate Rehabilitation Specialists on conducting Clinical Assessments.
  • Developed and implemented service plan goals related to information gathered from evidence-based assessments completed on family functioning and areas of need.
  • Conduct periodic on-site visits and assessments to solicit questions and help providers resolve issues competently and professionally.
  • Developed underwriting and training manual and maintained detailed risk assessments for marketing reports and trend analysis.
  • Provided assessment services, and consultation and education to other community support and services delivery systems.
  • Established criteria for developing an end-to-end E-Secure Services sector with skills assessment for sub-sectors staffing.
  • Conducted comprehensive clinical assessments to primarily, court-referred children, adolescents and young adults.
  • Provided company calculations of department needs, assessment of utilization review bin daily.
  • Identified and defined business challenges and managed assessment, assignment and execution.
  • Review and revise phone assessments containing medical history a childhood milestones.
  • Schedule appointment using pro calendar software for initial and follow-up assessments.
  • Prepared shift management report and hazardous and chemical safety assessments.
  • Administered job knowledge assessments and competency testing for certification-level training.
  • Coordinated and oversaw the initial and ongoing assessment activities.
  • Conducted clinical assessments for prospective Intensive In-Home Service families.
  • Run bimonthly training for therapists initial assessments.
  • Ensured social workers were in compliance with DHHS and internal mandates of quality and timely assessments, and budget requirements.
  • Conducted clinical mental health assessments and treatment planning, develop client specific Person Centered Plans, and monitor treatment progress.
  • Make assessments, write service notes, enter data, and review progress in accordance with required documentation standards.
  • Served as Subject Matter Expert (SME) for Service Now implementation, exceeding SLA first month after implementation.

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43. Treatment Plans

low Demand
Here's how Treatment Plans is used in Team Service Leader jobs:
  • Developed treatment plans in collaboration with treatment team and Resiliency and Disease Management Service package requirements.
  • Developed individualized treatment plans for issues such as behavioral health, substance abuse, and physical health.
  • Directed and lead floor technical team, ensured all patients receive quality care and assigned treatment plans.
  • Case Management, Counseling, Care Plans and Treatment Plans and diagnosing.
  • Assure compliance of state and federal funding guidelines for individual treatment plans.
  • Developed treatment plans along with consumers and families.
  • Prepare treatment plans for each client.

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44. Weekly Basis

low Demand
Here's how Weekly Basis is used in Team Service Leader jobs:
  • Ordered and purchased food & drink ingredients and supplies from authorized vendors on a weekly basis to maintain stock levels.
  • Reviewed Quality Assurance procedures, standards, metrics reporting, and auditing on a weekly basis with the Messaging team.
  • Monitored trending of products and overall satisfaction of all retail stores ordering on a weekly basis.
  • Monitored transaction times and adherence to schedule for all employees on a weekly basis.
  • Trained new hires & responsible for generating work schedules on a weekly basis.
  • Coach reps on a weekly basis for area of improvement.
  • Report Agent performance on a weekly basis.
  • Developed complex 24/7 transportation schedules on a weekly basis and served as the 2nd Shift Site Supervisor and customer interface.

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45. Training Programs

low Demand
Here's how Training Programs is used in Team Service Leader jobs:
  • Developed and implemented training programs to youth and young adults with intellectual disabilities and who were emotional impaired.
  • Designed and implemented activities and training programs for continuous improvement of staff.
  • Developed Majority of Technical Performance, Quality and Training programs.
  • Developed applicable training programs focused for areas of improvement.
  • Monitored new cashier and utility clerk training programs
  • Recommend improvements to training programs as necessary.
  • Develop, implement and maintain training programs, department policies and procedures, and resources for staff.
  • Assisted in developing training programs by assessing employee skill levels and compliance with established productivity goals.
  • Manage a team of 7-8 engineers, completed 100+ projects, organized employee-training programs in China.
  • Developed all Technical Performance, Quality and Training programs.
  • Developed training programs for both new and existing employees.
  • Contribute to helping staff build engagement in training programs.
  • Plan and coordinate in-service training programs.
  • Create, coordinate and conduct training curriculums for new hire and ongoing training programs.

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46. Weekly Meetings

low Demand
Here's how Weekly Meetings is used in Team Service Leader jobs:
  • Participate in weekly meetings to communicate business issues with management and other business units.
  • Implemented weekly meetings which produced efficiency and synergy within the organization.
  • Facilitated graduation team weekly meetings.
  • Conduct bi-weekly meetings with Medicare co-workers and upper management to discuss issues that are causing delays in billing and collections.
  • Attended governance call and weekly meetings liaise to the team for regulatory updates, system upgrades and policy changes.
  • Conduct one on one weekly meetings with service personnel to evaluate performance and review tasks for following week.
  • Created custom reports on issues and projects for each account for weekly meetings and client reviews.
  • Chaired biweekly meetings for 10 global Problem and Change Architects, reviewing projects and promoting collaboration.
  • Conduct weekly meetings to discuss production with staff and monthly meetings to go over department updates.
  • Conduct weekly meetings with the staff to discuss observations, service standards, individual goals.
  • Attended weekly meetings for up to date policies, procedures and issues within the department.
  • Enabled associate driven bi-weekly meetings to ensure performance goals are on target and prioritized.
  • Prepared excel status reports for weekly meetings with CSC and Customer Management.
  • Plan and conduct weekly meetings with departmental personnel.
  • Attend biweekly meetings with Management.
  • Selected Highlights: Weekly meetings with store employees to ensure direct communication.
  • Led weekly meetings and fundraising events raising $21,000 in four months.

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47. Sharepoint

low Demand
Here's how Sharepoint is used in Team Service Leader jobs:
  • Created/Published troubleshooting documents for NCR Silver SharePoint page.
  • Collaborated with Enterprise Architects to leverage SharePoint as self-service initiative which was estimated to save $150,000.
  • Project manager for SharePoint, Trade Reports (competitive sales analysis), Tank Settings, dashboards.
  • Assist Provider Support Manager with time approvals in SAP and time frame requests on SharePoint.
  • Managed migrations from in-house to third party to SharePoint (SPS/WSS/CMS) architectures.
  • Helped establish SharePoint site for Tampa TSC.
  • Assisted other TSCs in developing their own SharePoint sites.

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48. New Processes

low Demand
Here's how New Processes is used in Team Service Leader jobs:
  • Identified areas in need of improvement and implemented new processes for greater efficiency and accuracy.
  • Streamlined and implemented new processes to ensure customer satisfaction.
  • Worked closely with key LOB partners in Risk, Privacy, Legal and Compliance to develop new processes for GWIM functions.
  • Assumed ownership over concierge team productivity and assisted in the implementation of new processes or initiatives to improve quality of service.
  • Work one on one with internal team members to gain better understanding of new processes/procedures when needed.
  • Collaborate with the team manager to identify process improvements and develop new processes for the team.
  • Develop new processes when needed or enhance current ones to ensure they are clear and concise.
  • Served as primary focal point for the implementation and training of new processes and procedures.
  • Developed new processes to reduce order intervals from 75 days to less than 30.
  • Created new processes to cut cost for our offshore call centers and partners.
  • Manage and update process documentation as well as document any new processes.
  • Developed, documented and trained associates on new processes.
  • Hold meetings to review new processes or departmental changes.
  • Lead special projects and helped to implement new processes.

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49. Hipaa

low Demand
Here's how Hipaa is used in Team Service Leader jobs:
  • Required to have accuracy and speed entering information for the member into computer based systems while closely adhering to HIPAA policy.
  • Maintain personal and team adherence to all CMS, ACHA, HIPAA, state and federal regulations, policies and procedures.
  • Complete required in-service training, job specific training, and annual Compliance and HIPAA training, and annual TJC/OSHA training.
  • Verify account information per HIPAA guidelines, file insurance claims and make outgoing calls as necessary to insurance companies.
  • Understand and properly apply parameters of labor issues including FMLA, ADA, HIPAA and Leaves of Absence.
  • Participated in and facilitated HIPAA training for the staff at EMMI Physician Services.
  • Maintained privacy regulations in accordance with HIPAA policies and procedures.
  • Followed HIPAA requirements for handling hazardous waste and general trash.
  • Ensured compliance with HIPAA regulations and requirements.

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50. KPI

low Demand
Here's how KPI is used in Team Service Leader jobs:
  • Implemented standardized Key Performance Indicator (KPI) value metrics to record, track and analyze continual improvement and streamline processes.
  • Differed time QoS KPI's follow up for monitored services.
  • Service KPI reporting to Management.
  • Supervised team's performance and relevant KPIs, such as account creation, new client equity and retention.
  • Report and track performance, KPIs, and attendance.
  • Managed to KPI expectations and consistently analyzing agent Scorecard results to drive increased performance.

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20 Most Common Skill for a Team Service Leader

New Procedures21.2%
Incredible Customer Service18.9%
Food Safety7.9%
Customer Service7.5%
Service Delivery6.5%
Company Policies4.5%
Process Improvement4.2%
Data Entry4%

Typical Skill-Sets Required For A Team Service Leader

RankSkillPercentage of ResumesPercentage
1
1
New Procedures
New Procedures
16.4%
16.4%
2
2
Incredible Customer Service
Incredible Customer Service
14.7%
14.7%
3
3
Food Safety
Food Safety
6.1%
6.1%
4
4
Customer Service
Customer Service
5.8%
5.8%
5
5
Service Delivery
Service Delivery
5.1%
5.1%
6
6
Company Policies
Company Policies
3.5%
3.5%
7
7
Process Improvement
Process Improvement
3.2%
3.2%
8
8
Data Entry
Data Entry
3.1%
3.1%
9
9
Staff Members
Staff Members
2.5%
2.5%
10
10
Performance Reviews
Performance Reviews
2.4%
2.4%
11
11
Technical Support
Technical Support
2.3%
2.3%
12
12
Phone Calls
Phone Calls
2.1%
2.1%
13
13
Daily Operations
Daily Operations
1.7%
1.7%
14
14
Special Projects
Special Projects
1.3%
1.3%
15
15
Customer Complaints
Customer Complaints
1.3%
1.3%
16
16
Direct Reports
Direct Reports
1.2%
1.2%
17
17
Service Department
Service Department
1.2%
1.2%
18
18
Medicaid
Medicaid
1.2%
1.2%
19
19
Coordinators
Coordinators
1.1%
1.1%
20
20
Medical Records
Medical Records
1.1%
1.1%
21
21
HR
HR
1.1%
1.1%
22
22
Daily Activities
Daily Activities
1%
1%
23
23
Ensure Compliance
Ensure Compliance
1%
1%
24
24
Service Level Agreements
Service Level Agreements
1%
1%
25
25
Monthly Reports
Monthly Reports
0.9%
0.9%
26
26
Quality Standards
Quality Standards
0.9%
0.9%
27
27
SQL
SQL
0.9%
0.9%
28
28
External Customers
External Customers
0.9%
0.9%
29
29
Internal Departments
Internal Departments
0.9%
0.9%
30
30
Retail Store
Retail Store
0.9%
0.9%
31
31
QA
QA
0.9%
0.9%
32
32
Corrective Action
Corrective Action
0.8%
0.8%
33
33
Osha
Osha
0.8%
0.8%
34
34
High Volume
High Volume
0.7%
0.7%
35
35
Powerpoint
Powerpoint
0.7%
0.7%
36
36
Action Plans
Action Plans
0.7%
0.7%
37
37
Active Directory
Active Directory
0.7%
0.7%
38
38
Inventory Control
Inventory Control
0.7%
0.7%
39
39
Day-To-Day Operations
Day-To-Day Operations
0.7%
0.7%
40
40
Unix
Unix
0.6%
0.6%
41
41
Monthly Basis
Monthly Basis
0.6%
0.6%
42
42
SME
SME
0.6%
0.6%
43
43
Treatment Plans
Treatment Plans
0.6%
0.6%
44
44
Weekly Basis
Weekly Basis
0.6%
0.6%
45
45
Training Programs
Training Programs
0.6%
0.6%
46
46
Weekly Meetings
Weekly Meetings
0.6%
0.6%
47
47
Sharepoint
Sharepoint
0.6%
0.6%
48
48
New Processes
New Processes
0.6%
0.6%
49
49
Hipaa
Hipaa
0.6%
0.6%
50
50
KPI
KPI
0.5%
0.5%

26,278 Team Service Leader Jobs

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