Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between team service leaders and call center team leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a team service leader and a call center team leader. Additionally, a team service leader has an average salary of $48,523, which is higher than the $38,965 average annual salary of a call center team leader.
The top three skills for a team service leader include cleanliness, food safety and culinary. The most important skills for a call center team leader are inbound calls, outbound calls, and customer satisfaction.
| Team Service Leader | Call Center Team Leader | |
| Yearly salary | $48,523 | $38,965 |
| Hourly rate | $23.33 | $18.73 |
| Growth rate | - | 8% |
| Number of jobs | 103,107 | 272,017 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 45% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Team Service Leaders oversee a group of employees in the service industry. These industries are often food service, hospitality, or customer service. Team Service Leaders are usually tenured or experienced employees. They are familiar with the company's products and service protocols. They should be able to address concerns in a fast manner and come up with ways to mitigate other problems that may arise. They manage the team who work on service delivery. They also train new employees and enhance the skills of existing ones. They continuously find ways to improve service delivery and to address pertinent issues in the industry.
A call center team leader is someone who is hands-on with the team's supervision. Call center team leaders ensure that the right procedures are followed. They provide directions to staff on what they should do and the way they should make improvements. It is part of their job to intercede, give advice, or authorize special adjustments when any of their staff needs help with customers. The necessary skills for this job include flexibility, be able to provide regular coaching, and can boost morale.
Team service leaders and call center team leaders have different pay scales, as shown below.
| Team Service Leader | Call Center Team Leader | |
| Average salary | $48,523 | $38,965 |
| Salary range | Between $27,000 And $84,000 | Between $29,000 And $51,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | Chevron | General Electric |
| Best paying industry | - | Finance |
There are a few differences between a team service leader and a call center team leader in terms of educational background:
| Team Service Leader | Call Center Team Leader | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between team service leaders' and call center team leaders' demographics:
| Team Service Leader | Call Center Team Leader | |
| Average age | 47 | 47 |
| Gender ratio | Male, 48.7% Female, 51.3% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 10.5% Unknown, 4.8% Hispanic or Latino, 17.3% Asian, 5.6% White, 61.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.4% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |