What does a team service leader do?
Team Service Leaders oversee a group of employees in the service industry. These industries are often food service, hospitality, or customer service. Team Service Leaders are usually tenured or experienced employees. They are familiar with the company's products and service protocols. They should be able to address concerns in a fast manner and come up with ways to mitigate other problems that may arise. They manage the team who work on service delivery. They also train new employees and enhance the skills of existing ones. They continuously find ways to improve service delivery and to address pertinent issues in the industry.
Team service leader responsibilities
Here are examples of responsibilities from real team service leader resumes:
- Manage payroll specialists base both domestically and offshore processing as the payroll department for outsource payroll.
- Lead team through tactical military operations training focuse on leadership strategy and survival in vary deployment locations across the globe.
- Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
- Maintain excellent and extensive customer service for Medicare members.
- Provide visionary leadership, strategic direction and oversight to ensure effectual operations, optimal customer service and goal attainment.
- Ensure compliance with UL, OSHA and EPA requirements.
- Spearhead statistic updating efforts for RFPs and sales PowerPoint presentations.
- Perform a range of supervisory duties to a team of 5 service coordinators, including case load management and clinical supervision.
- Conduct investigations and maintain OSHA standards.
- Facilitate and create project round pre-briefs and debriefs using Microsoft PowerPoint.
- Develop and implement quality control systems and procedures for ISO certification.
- Perform quality audits to ensure garnishments are entered accurately into the payroll system.
- Provide CSRs and supervisor/manager with consistent and effective feedback and updates on operational procedures.
- Implement a consultative sales approach to teach license agents in providing solutions for medicare and retirement consumers.
- Coordinate and participate in department/clinic service activities to include greeting, interviewing, registering, admitting and discharging patients.
Team service leader skills and personality traits
We calculated that 32% of Team Service Leaders are proficient in Cleanliness, Food Safety, and Culinary.
We break down the percentage of Team Service Leaders that have these skills listed on their resume here:
- Cleanliness, 32%
Prioritized time-sensitive equipment set-ups Coordinated with custodial staff to ensure building cleanliness Assisted customers with equipment and technological needs
- Food Safety, 28%
Received Serve Safe Food Safety Certification.
- Culinary, 25%
Supervised culinary team in daily operations.
- Sales Floor, 2%
Have an in depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor.
- Ladders, 1%
Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
- Patients, 1%
Registered patients in a respectful, professional, accurate and efficient manner and in accordance with established guidelines and/or policy.
Common skills that a team service leader uses to do their job include "cleanliness," "food safety," and "culinary." You can find details on the most important team service leader responsibilities below.
The three companies that hire the most team service leaders are:
- Panda Express1,861 team service leaders jobs
- Target416 team service leaders jobs
- Red Robin121 team service leaders jobs
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Compare different team service leaders
Team service leader vs. Team manager
Team managers primarily manage the daily activities of their members. Their role includes setting targets, implementing guidelines, and supporting employees to solve any issues that may arise. It is their duty to make sure that the team's objectives are fully understood by all members and that they work closely to fulfill them. They must ensure that all of their members are working towards a common goal through constant monitoring. To manage the team, they may utilize certain principles, such as the SMART principle. They also train members to see to it that their goals are distinct, measurable, attainable, and timely.
While similarities exist, there are also some differences between team service leaders and team manager. For instance, team service leader responsibilities require skills such as "cleanliness," "food safety," "culinary," and "ladders." Whereas a team manager is skilled in "project management," "performance management," "leadership," and "professional development." This is part of what separates the two careers.
The education levels that team managers earn slightly differ from team service leaders. In particular, team managers are 0.8% less likely to graduate with a Master's Degree than a team service leader. Additionally, they're 0.1% less likely to earn a Doctoral Degree.Team service leader vs. Leader
Leaders pave the way for a company to achieve certain goals. They are in charge of bringing the organization to greater heights. They set the direction of the organization, much like how a captain sets the sails of the ship. They are responsible for coming up with main strategies and alternatives should there be challenges along the way. Leaders ensure that the company is guided by its vision and mission and that the employees emulate company values. They do so through leading by example. Leaders should have strategic skills, decision-making skills, and interpersonal skills.
In addition to the difference in salary, there are some other key differences worth noting. For example, team service leader responsibilities are more likely to require skills like "cleanliness," "food safety," "culinary," and "ladders." Meanwhile, a leader has duties that require skills in areas such as "customer service," "strong time management," "pet," and "digital transformation." These differences highlight just how different the day-to-day in each role looks.
In general, leaders achieve similar levels of education than team service leaders. They're 0.2% less likely to obtain a Master's Degree while being 0.1% more likely to earn a Doctoral Degree.Team service leader vs. Senior team lead
A senior team lead specializes in spearheading operations in a particular team or department. Although the responsibilities will vary according to the line of work or one's employment industry, most of it will revolve around overseeing the team's performance and ensuring that everything is running smoothly. It is also the senior team lead that sets the budget and goals most of the time, encouraging staff to meet them. Furthermore, as a senior officer in the team, it is vital to be a role model, shaping employees into valuable workforce members.
The required skills of the two careers differ considerably. For example, team service leaders are more likely to have skills like "cleanliness," "food safety," "culinary," and "ladders." But a senior team lead is more likely to have skills like "customer service," "project management," "math," and "global health."
Senior team leads typically earn similar educational levels compared to team service leaders. Specifically, they're 0.0% less likely to graduate with a Master's Degree, and 0.3% less likely to earn a Doctoral Degree.Team service leader vs. Call center team leader
A call center team leader is someone who is hands-on with the team's supervision. Call center team leaders ensure that the right procedures are followed. They provide directions to staff on what they should do and the way they should make improvements. It is part of their job to intercede, give advice, or authorize special adjustments when any of their staff needs help with customers. The necessary skills for this job include flexibility, be able to provide regular coaching, and can boost morale.
Types of team service leader
Updated January 8, 2025
