What does a team supervisor do?
The responsibilities of a team supervisor depend on one's place or industry of employment. Most of the time, it is their role to oversee operations and work performance within the team, delegate tasks, set the budget and sales target, train new members of the workforce, and ensure to meet all goals while maintaining efficiency in all aspects. Furthermore, as a team supervisor, it is essential to lead and encourage the staff to their fullest potential and implement the workplace's policies.
Team supervisor responsibilities
Here are examples of responsibilities from real team supervisor resumes:
- Manage a small group of people while effectively serving large amounts of food in small windows of time.
- Accomplish requirements, allocating resources, scheduling and coordinating staff and assure accuracy of payroll.
- Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
- Represent the payer side of WA Medicaid in medical necessity reviews against plan benefits.
- Vacuum, mop, buffer floors, clean windows, take out trash, clean computer room.
- Prepare PowerPoint presentations to present team metrics.
- Monitor calls for QA ensuring customer expectations are exceeded.
- Attend and facilitate calibration sessions and participate in QA teams.
- Develop and present briefings to different organizations about current medical issues though Microsoft PowerPoint.
- Conduct threat analysis of terrorist organizations targeting DoD personnel, resources, facilities and interests.
- Provide leadership, guidance and feedback on individual performance using side-by-side coaching, call monitoring and customer feedback.
- Perform administrative duties such as gathering of report data, documenting attendance files, performing disciplinary write-ups & payroll.
- Hold weekly development meetings with employees promoting leadership, accountability, responsibility, and integrity while providing feedback and guidance.
- Assist in implementing new customer-facing storefront application project by leading a collaborative cross-functional team to identify and troubleshoot performance issues.
- Provide continuous service by assisting customers to troubleshoot voice and data communications equipment and support of contingency planning for service interruptions.
Team supervisor skills and personality traits
We calculated that 9% of Team Supervisors are proficient in Direct Supervision, Safety Procedures, and Sales Associates.
We break down the percentage of Team Supervisors that have these skills listed on their resume here:
- Direct Supervision, 9%
Managed the day-to-day operations with direct supervision of 16 Senior Customer Relation and Technical Support Specialists for major account.
- Safety Procedures, 7%
Monitor and track schedules to accommodate high-volume operations while adhering to strict risk management and safety procedures.
- Sales Associates, 6%
Supervised and trained sales associates, managed register area and managed jewelry
- Lead Generation, 6%
Lead Generation Team - Dialed out to prospective builders and contractors to generate leads for GE business.
- Store Operations, 6%
Act as the key store operations contact; perform as liaison with systems teams; submit and follow-up work orders.
- Excellent Interpersonal, 5%
Trained in and maintain excellent interpersonal and communication skills that complement proven creative problem solving capabilities.
Common skills that a team supervisor uses to do their job include "direct supervision," "safety procedures," and "sales associates." You can find details on the most important team supervisor responsibilities below.
The three companies that hire the most team supervisors are:
- Wawa448 team supervisors jobs
- Anderson Merchandisers47 team supervisors jobs
- Lower Eastside Service Center17 team supervisors jobs
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Compare different team supervisors
Team supervisor vs. Senior team lead
A senior team lead specializes in spearheading operations in a particular team or department. Although the responsibilities will vary according to the line of work or one's employment industry, most of it will revolve around overseeing the team's performance and ensuring that everything is running smoothly. It is also the senior team lead that sets the budget and goals most of the time, encouraging staff to meet them. Furthermore, as a senior officer in the team, it is vital to be a role model, shaping employees into valuable workforce members.
While similarities exist, there are also some differences between team supervisors and senior team lead. For instance, team supervisor responsibilities require skills such as "direct supervision," "safety procedures," "sales associates," and "lead generation." Whereas a senior team lead is skilled in "patients," "project management," "customer satisfaction," and "sme." This is part of what separates the two careers.
On average, senior team leads reach similar levels of education than team supervisors. Senior team leads are 2.2% more likely to earn a Master's Degree and 0.6% more likely to graduate with a Doctoral Degree.Team supervisor vs. Supervisor, patient access
A patient access supervisor is an individual who is responsible for supervising a health facility's patient registration, inpatient and outpatient, the financial counseling division, central scheduling, and the PBX department. Patient access supervisors must ensure that high-quality service for patients is achieved as well as the accuracy of information. They must create staffing calendars and make hiring decisions to maintain adequate staffing in the department. Patient access supervisors must also develop and implement policies and procedures for the department.
Each career also uses different skills, according to real team supervisor resumes. While team supervisor responsibilities can utilize skills like "direct supervision," "safety procedures," "sales associates," and "lead generation," supervisors, patient access use skills like "patients," "patient care," "revenue cycle," and "medical terminology."
Average education levels between the two professions vary. Supervisors, patient access tend to reach similar levels of education than team supervisors. In fact, they're 0.9% more likely to graduate with a Master's Degree and 0.6% less likely to earn a Doctoral Degree.Team supervisor vs. Customer service supervisor
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from team supervisor resumes include skills like "direct supervision," "safety procedures," "lead generation," and "store operations," whereas a customer service supervisor is more likely to list skills in "strong customer service," "customer care," "customer support," and "front end. "
Most customer service supervisors achieve a similar degree level compared to team supervisors. For example, they're 3.8% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.Team supervisor vs. Call center supervisor
A call center supervisor is responsible for managing customer service operations, ensuring an efficient resolution to the customers' inquiries and complaints. Call center supervisors are the ones monitoring the staff's performance and productivity, especially at high call volumes, and take on escalated complaints. They provide helpful strategies to improve the customer service experience, maintaining clients' satisfaction crucial for driving business revenues and reaching profitability goals. A call center supervisor must have excellent communication and leadership skills, providing coaching sessions for the agents and identifying business opportunities.
Even though a few skill sets overlap between team supervisors and call center supervisors, there are some differences that are important to note. For one, a team supervisor might have more use for skills like "direct supervision," "safety procedures," "sales associates," and "lead generation." Meanwhile, some responsibilities of call center supervisors require skills like "strong customer service," "patients," "customer care," and "technical support. "
In general, call center supervisors hold similar degree levels compared to team supervisors. Call center supervisors are 3.3% less likely to earn their Master's Degree and 0.2% less likely to graduate with a Doctoral Degree.Types of team supervisor
Updated January 8, 2025
