Team trainer job description

The Patient Contact Trainer will deliver onboarding and ongoing training and development activities to Call Center team members both in person and virtual. Improving existing training content, this position will develop and maintain Call Center training materials including but not limited to scripts, computer and software instructions, videos, etc. A significant element of this job will also be the 1-1 instruction and role play with teammates and excellent knowledge of call center procedures as well as expertise in quality assurance.
Job Duties and Responsibilities:

+ Develops, improves, and maintains training materials including quizzes and tests.

+ Responsibilities will include delivering and detailing training, capturing learner feedback, and assessing proficiency.

+ Develops call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.

+ Scheduling and conducting training sessions on various call center topics to prepare and support new employees.

+ Delivers 1-1 and group training for new hires and existing team members to elevate the performance of individuals and the Call Center.

+ Observes the daily operations of call center employees and identifying any areas of improvement.

+ Liaises with team leaders and managers to conduct on-the-job mentoring.

+ Measures the efficiency of training sessions and preparing individual or team progress reports.

+ Be part of training/credentialing classes as assigned.

+ Ensures employees keep up their efficiency and maintain high levels of customer satisfaction.

+ Successfully completes a credentialing test to assess application, workflow, policy, procedure, and troubleshooting information knowledge.

+ Assesses and communicate end user proficiency.

+ Maintains a detailed and robust training calendar to ensure the best use of everyone's time and optimize training. Schedule all Call Center training in the most efficient way.

+ Captures learner feedback, and opportunities for optimization.

+ Maintains training rooms, equipment, materials and training environment.

**Education:**

High school diploma/GED required. Bachelor's degree in healthcare, business, computer science or related field preferred.

**Experience:**

One (1) year experience in call center training or team lead required.

**Working Title:** Patient Contact Trainer - Access Care Experience Team (Call Center)

**Department:** Access - Care Experience Team

**Business Entity:** Medical Network Foundation

**Job Category:** ,Administrative,Administrative

**Job Specialty:** Administrative

**Position Type:** Full-time

**Shift Length:** 8 hour shift

**Shift Type:** Day

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

Job DescriptionMEADOWBROOK BRANDS RESTAURANTSYou have a seat at our table.


Meadowbrook has been an established company since 1932, when then founder Fred Weir Sr. opened his restaurant to provide all the missing elements in our world today. He desired to provide a place where people and families could go to get away from the troubles that this world may bring and to design a place that gave every person who walked through the doors a since of belonging and hope that they matter.



Certified Zaxby's Trainer


Essential duties may include, but are not limited to the following:

• Develop, implement, and monitor training programs within an organization
• Supervise technical training for staff.
• Conduct orientation sessions.
• Create brochures and training materials.
• Develop multimedia visual aids and presentations.
• Create testing and evaluation processes.
• Prepare and implement training budget.
• Evaluate needs of company and plan training programs accordingly.
• Conduct performance evaluations.
• Provide companies with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Manage staff of classroom facilitators.
• Provide performance feedback.
• Conduct continuing education training.
• Provide leadership development education.
• Build solid cross-functional relationships.
• Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.
• Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.
• Assist with the development of strategic plans.

Non-Essential Job Functions:

Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following:

• Walking, standing or sitting for extended periods of time.
• Lifting a minimum of 50 lbs. overhead.
• Making observations.
• Communicating with others.
• Reading and writing.

Position Requirements:

• Work up to a 40 hour week.
• Prior to entering position, candidate must pass a drug screen and complete a background check and MVR check.
• Subject to periodic and random drug screening.
• Subject to annual background check and MVR check.
• In-store training program completed.

Monday thru Friday, +Weekends as Production Scheduled Requires

**Pay Rate:** $

$18.50 to $20.00 Based in experience.

The Team Trainer position requires both written and oral bilingual skills **(must be able to translate Burmese)** , robust plant manufacturing knowledge, which allows the incumbent to provide advanced training analysis to all new and current plant production employees, and new managers. The incumbent should also possess advanced knowledge of computers, spreadsheets, databases, and should have expert knowledge of industrial truck operations, food safety programs, and employee safety policies and procedures.

**All team members must abide by all of Burke's Plant Safety Rules!**

**RESPONSIBILITIES:**

+ The Team Trainer is accountable for translating (written/oral) all assigned plant meetings/documents.

For example: Safety meetings, key result meetings, pay-for-performance meetings, medical/safety/doctor appointment meetings (both on-site and off-site), meetings with Supervisors or general HR meetings with employees

+ The Team Trainer will assist translating for new-hire orientation

For example: Schedules, plans and updates all necessary orientation materials with minimum supervision.

It is critical that the Team Trainer has broad knowledge of company benefits, payroll/attendance, company

policies, Cultural Beliefs, disciplinary programs, good manufacturing practices (GMPs), chemical safety,

lockout-tagout training and other workplace safety programs.

+ The Team Trainer is accountable for working with, and coaching, team members to monitor work in progress to assure conformance to productivity standards, standard yields, safe working procedures, HACCP programs, quality requirements, industrial truck training and food safety programs

For example: works with new production employees on the production floor on specific required training needed and makes recommendations to management for further training or assessment needed. The trainers must have an understanding of the plant work environment which will help to relate and explain to new or experienced employees the basic understanding of their job functions. Being able to translate out on the floor when necessary. Able to help employees troubleshoot to understand the job.

Will assist with all required training and must be a certified industrial truck trainer and will be authorized to administer that testing.

+ Will perform other duties as assigned.

**QUALIFICATIONS:**

+ 18 years or older.

+ 6 months of work history.

+ Excellent communication skills in both English and Burmese.

+ Computer skills.

+ Must be able to read and understand printed product specification documents and machine controls.

+ Proficient writing skills in both English and Burmese.

+ Familiarity with the operation of packaging machines and other mechanical equipment.

+ Ability to have a flexible schedule to assist at both plants.

+ Be able to walk or stand for most of the day.

+ The individual must be able to work in a cold environment.

+ Must be able to lift up to 50 lbs.

**BENEFITS**

+ Health Insurance

+ Vision Insurance

+ Dental Insurance

+ Life Insurance

+ 401K

+ Flexible Spending Account

+ Profit-sharing Opportunities

+ Short and Long Term Disability

+ Educational Assistance Program

+ Employee Assistance Program

+ Paid Holidays and Vacation

+ Fitness Center

+ Product Discounts

Burke Corporation is a leader in the production of pizza toppings and other fully cooked meats. Located in Nevada, Iowa, Burke is a focused team of professionals that combines technical expertise, industry knowledge, flexibility and integrity. Our spirit of continuous improvement creates win/win relationships and a shared sense of confidence in quality and safety.

Burke Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.


Hormel Foods Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.