Support Representative jobs at TeamHealth - 10102 jobs
Homecare Homebase Support Representative
Ambercare 4.1
Frisco, TX jobs
The HCHB SupportRepresentative is responsible for handling software support calls and tickets initiated by Addus Home Health, Hospice, and Private Duty, and Personal Care branches. The role will also assist in training during acquisition integration projects as well as testing hot fixes and system upgrades HCHB releases. Must have recent Homecare Homebase Software experience.
Schedule: Remote Role / Monday - Friday 8am to 5pm.
>> We offer our team the best
Medical, Dental and Vision Benefits
Continued Education
PTO Plan
Retirement Planning
Life Insurance
Employee discounts
Essential Duties:
Managing a service desk (ServiceNow) ticket queue which includes triaging incoming requests, managing escalations to Addus team members, building out new worker login profiles, device buildout, user errors, and assisting branches in clearing claims or preventing ineligible claims.
Consult with HCHB's Customer Experience team as needed to provide solutions to HCHB errors.
Submit and follow up on HCHB Support Tickets.
Assist in project tasks related to new agency acquisitions.
Communicate with branches via phone, email, and live chat in a timely fashion to identify and resolve reported issues.
Identifying trending issues and providing thorough research and documentation of findings.
Effectively provide consultation and education on the appropriate use of all products within the HCHB Suite.
Ability to take assigned projects to successful completion.
The role may also include training staff during HCHB rollouts, assisting in HCHB quarterly release testing, assist in audit reviews, and develop and conduct training programs to support team members on HCHB applications.
Position Requirements & Competencies:
High school diploma or GED equivalent, some college preferred.
No less than 2 years of recent HCHB software experience.
Excellent written and oral communication skills.
Excellent customer service skills.
Computer proficiency required: including intermediate level knowledge in Microsoft Suite.
Ability to analyze and interpret situations to complete tasks or duties assigned.
Detail oriented, strong organizational skills.
Team players who are passionate about their work and will actively contribute to a positive and collaborative environment.
Quick learners with strong problem solving and creative thinking abilities.
Driven individuals who remain engaged in their own professional growth.
Ability to Travel:
Heavy travel (varies and may exceed 50%) is required during acquisition phases.
Some travel may be required on weekends or evenings.
Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
To apply via text, text 9930 to ************
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Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index.
$28k-33k yearly est. 1d ago
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Customer Account Representative - Urology
Aeroflow 4.4
Asheville, NC jobs
Shift: Monday-Friday 8:00 am - 5:00 pm EST Pay: $20/hour Aeroflow Healthcare is taking the home health products and equipment industry by storm. We've created a better way of doing business that prioritizes our customers, our community, and our coworkers.
We believe in career building. We promote from within and reward individuals who have invested their time and talent in Aeroflow. If you're looking for a stable, ethical company in which to advance you won't find an organization better equipped to help you meet your professional goals than Aeroflow Healthcare.
The Opportunity
Within Aeroflow, the Urology team is comprised of many different roles, with all one purpose - to provide great customer service to our new and current patients.
As a customer account representative, you will focus on providing exceptional customer service to patients, healthcare professionals, and insurance companies.
This is a fully remote position; however, it is not a flexible or on-demand schedule. To be successful in this role, you must be able to work in a quiet, distraction-free environment where you can handle back-to-back phone calls and maintain focus throughout your shift.
Please note: Working remotely is not a substitute for childcare. Candidates must have appropriate arrangements in place to ensure they are fully available and able to respond to calls and tasks as they come in throughout the workday.
Your Primary Responsibilities
We are currently seeking a Customer Account Representative. CAR is typically responsible for:
Handling a high-volume number of both incoming and outgoing phone calls daily
Updating account information, such as: product needs, insurance, contact information, etc.
Placing resupply orders for current patients that receive incontinence supplies and catheters
Researching insurance payer requirements and understanding reimbursement procedures
Troubleshooting equipment problems and offering product changes
Maintaining HIPAA/patient confidentiality
Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
Compliance is a condition of employment and is considered an element of job performance
Regular and reliable attendance as assigned by your schedule
Other job duties as assigned
Skills for Success
Excellent Customer Service Skills
Ability to Think Critically
Exceptional Organization
High Level of Compassion
Outstanding Written and Verbal Communication
Willingness to Make Decisions Independently
Ability to Contribute to a Team
Must Be Adaptable and Willing to Learn
General Computer and Email Proficiency
Required Qualifications
High school diploma or GED equivalent
1 year of customer service experience preferred
1 year of call center experience preferred
Excellent written and verbal communication skills
Excellent critical thinking skills
Excellent De-escalation skills
Excellent active listening skills
Ability to multitask - shifting between open applications as you speak with patients
Ability to type 40+ words per minute with accuracy
A reliable, high-speed internet connection is required, with a minimum download speed of 20 Mbps and minimum upload speed of 5 Mbps. Unstable or unreliable connectivity may impact performance expectations. Repeated internet or phone outages may result in the termination of remote work privileges at the discretion of Aeroflow Health management.
You might also have, but not required:
Knowledge with different types of insurance such as medicare, medicaid, and commercial plans
DME supplies, specifically with incontinence and catheters
What we look for
We are looking for highly motivated, talented, individuals who can work well independently and as a team. Someone who has strong organizational, time management, and problem-solving skills. Willing to learn and adapt to organizational changes.
What Aeroflow Offers
Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!
Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:
Family Forward Certified
Great Place to Work Certified
5000 Best Place to Work award winner
HME Excellence Award
Sky High Growth Award
If you've been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!
Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
If this opportunity appeals to you, and you are able to demonstrate that you meet the minimum required criteria for the position, please contact us as soon as possible.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
$20 hourly 1d ago
Customer Service
Achieve 3.5
Tampa, FL jobs
Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.
Job Description
As a part of our Member Services team, you'll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new account set up to answering questions and coaching them throughout their journey, you'll be there every step of the way to provide empathy, care, and guidance when it's needed most. This role is structured to include career progression that allows you to train up and work toward higher-level positions.
This position is 100% work-from-home. Candidates must reside in the greater Tampa, Orlando or surrounding areas in Florida.
Starting Pay: $16.00/hr
Start Date: February 16th, 2026
Monday-Friday schedules available
4 X 10 shifts also available, includes weekends (Additional pay incentives for working weekends!)
What you'll do:
Communicate with our members via phone and email, exhibiting care in every interaction
Listen to our members, providing empathy and solutions to their unique needs
Collaborate with your team to share knowledge and best practices
Accurately document Member interactions and activity
Qualifications
Minimum of 1 year of Customer Service experience (call center or retail)
High school diploma or equivalent
Available for an 8-hour shift between the hours of 6am - 8pm
People-focused approach and solution mindset
Ability to handle a high volume of inbound calls
Strong communication skills
Additional Information
Achieve well-being with:
401 (k) with employer match
Medical, dental, and vision with HSA and FSA options
Competitive vacation and sick time off, as well as dedicated volunteer days
Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
Up to $5,250 paid back to you on eligible education expenses
Pet care discounts for your furry family members
Financial support in times of hardship with our Achieve Care Fund
A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups
Join Achieve, change the future
At Achieve, we're changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you'll get to be a part of their journey to a better financial future. We're proud to have over 3,000 employees in mostly hybrid andwork-from-homeroles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job-it's a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.
Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader.
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$16 hourly 1d ago
Admissions Services Specialist Acute
Acadia Healthcare Inc. 4.0
Los Angeles, CA jobs
Acadia Healthcare is seeking remote Admissions Services Specialists to support our Acute Behavioral Health Facilities from coast to coast.
is 100% remote.
Highlights of this role include:
Ability to verify benefits information for assigned facility.
1 weekend day shift Friday, Saturday, Sunday
Experience monitoring and processing patient referrals (may include fax referrals).
Respond to inquiries about facilities within policy timeframes.
Support Acadia Healthcare admissions departments throughout the country.
As one of the nation's leaders in treating individuals with acute co-occurring mood, addiction, and trauma, Acadia Healthcare places a strong emphasis on our admissions & intake functions to allow us to help every possible person in need.
This person will be supporting Acadia Acute Admissions departments around the country in a remote capacity.
ESSENTIAL FUNCTIONS:
Manage Referral Management Portals
Monitor all faxed referrals
Monitor all webforms and call center handoffs/rollover referrals
Utilize facility admissions/exclusionary criteria to process incoming types of referrals
Respond to inquiries about the facility within facility policy timeframes.
Document calls inside of Salesforce and follow-up as needed
Complete Prior Authorization
Pre-Admit the patients in billing system
Coordinate with local admissions department regarding bed availability
Facilitate intake, admissions, and utilization review process for incoming patients.
Perform insurance benefit verifications, disseminating the information to appropriate internal staff.
Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations for referrals.
Coordinate admission and transfer between levels of care within the facility.
Communicate projected admissions to designated internal representative in a timely manner.
Ensure all medical admission documentation is gathered from external sources prior to patient admission and secure initial pre-authorization for treatment and admission.
STANDARD EXPECTATIONS:
* Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
* Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
Bachelor's or Master's degree in Behavioral Science, Social Work, Sociology, Nursing, or a related field; in some states, RN, LVN/LPN
Knowledge of admission/referral processes, techniques, and tools
Familiarity with behavioral health issues and services
Solid understanding of financial principles and insurance reimbursement practices
Knowledge and proficiency with Salesforce.com (or other CRM application), Concur, and MS Office application.
LICENSES/DESIGNATIONS/CERTIFICATIONS:
* Licensure, as required for the area of clinical specialty, i.e., RN license, CAC or other clinical counseling or therapy license, as designated by the state in which the facility operates.
SUPERVISORY REQUIREMENTS:
This position is an Individual Contributor
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws.
AHCORP
LA
$32k-39k yearly est. 1d ago
Member Support Representative
Christian Healthcare Ministries 4.1
Barberton, OH jobs
The Member SupportRepresentative is considered the “front line” of the ministry in assisting members with general inquiries by phone and email. This entry-level role is ideal for candidates who enjoy engaging with people, are servant-minded, and can provide compassionate and professional support. In addition to answering questions and resolving issues, the position also provides opportunities to minister to members through prayer and spiritual encouragement.
WHAT WE OFFER
Faith and purpose-based career opportunity!
Fully paid health benefits
Retirement and Life Insurance
12 paid holidays PLUS birthday
Lunch is provided DAILY.
Professional Development
Paid Training
ESSENTIAL JOB FUNCTIONS
Respond to member inquiries via phone and email promptly, with time sensitivity and professionalism.
Verify and update member information accurately in CHM's systems.
Log and track all interactions in the member management system (Gift Manager or CRM).
Follow standard operating procedures (SOPs) when handling common inquiries.
Provide accurate information about CHM guidelines, membership, billing, and processes.
Attract prospects by answering questions, giving suggestions, and making recommendations to obtain membership when appropriate.
Review and assess member concerns, escalating to management when necessary.
Handle escalated or emotional calls with empathy, offering prayer or spiritual encouragement when appropriate.
Meet established performance standards (e.g., call volume, response time, member satisfaction).
Participate in team meetings, training sessions, and development opportunities to stay current with CHM policies and systems.
Protect member confidentiality and comply with HIPAA and organizational privacy standards.
Thrive in a collaborative team environment and contribute positively to overall team goals.
Uphold the mission, vision, values, and service standards of CHM in every interaction.
Maintain a professional demeanor at all times.
Perform other job duties as assigned by management.
QUALIFICATIONS & EXPERIENCE REQUIREMENTS
Required: High School Diploma or equivalent.
Preferred: Some college coursework in business, communications, or related field; or 1-2 years of customer service experience.
Proficiency in Microsoft Office programs (Word, Excel, Outlook).
Ability to operate a PC and navigate information systems/applications (Gift Manager or similar CRM software).
Experience using routine office equipment (fax, copier, printers, multi-line telephones, etc.).
Strong verbal and written communication skills, with active listening ability.
Strong organizational, analytical, and problem-solving skills.
Ability to manage workload, multi-task, and adapt to changing priorities.
Patience, empathy, and conflict-resolution skills for handling sensitive or difficult calls.
CORE COMPETENCIES
Interpersonal Communication
Servant Leadership Mindset
Teamwork & Collaboration
Conflict Resolution
Detail Orientation & Accuracy
Adaptability & Flexibility
PERFORMANCE EXPECTATIONS
Maintain accuracy and efficiency in all member records updates.
Meet or exceed department standards for call and email response times.
Consistently achieve high member satisfaction scores.
Demonstrate reliability, accountability, and professionalism in all duties.
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
Standard schedule: Monday-Friday, 9:00 AM-5:00 PM (with flexibility for ministry needs).
Office-based environment with regular phone and computer use.
Ability to sit at a desk and use a computer/phone for extended periods.
Manual dexterity for typing and handling office equipment.
About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.
$27k-31k yearly est. 4d ago
Customer Care Representative I
Agendia 4.5
Irvine, CA jobs
The Customer Care Representative's 1 primary objective is to ensure all customers receive the best level of customer service throughout the entire customer experience when dealing with an Agendia representative. An RAR1 serves as an internal and external resource for all customer needs related to product information, patient related inquiries, client supplies, billing inquiries and as an internal support agent to the commercial team for prospective and existing client needs. The RAR1 shall treat all client interactions with the highest-level of professionalism, energetic and have excellent verbal and written communication skills. The RAR1 shall follow all regulatory guidelines according to Agendia's Quality Assurance program and HIPAA compliance since dealing with Patient Health Information (PHI).
POSITION WITHIN THE ORGANIZATION
1. Reports to Regional Account Manager
2. Cooperates with all departments across the organization
3. Participates in:
- Department meetings
- Project meetings
- Working groups
- Project groups
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ensure all Customer Care Policies and Procedures are followed as it relates to the Regional Account Representative I position.
Ensure that all Agendia's health, HIPAA and safety Policies and Procedures are followed.
Ensure that all customer interactions are handled with the best level of customer service at all times.
Handle all external and internal client inquiries, requests and concerns timely and with the highest level of professionalism and ensure client needs are met.
Accurately enter and maintain all required patient and customer data into the various systems utilized in the Customer Care department.
Coordinate relationship with Customer Service department in Amsterdam
Assist with Billing and Reimbursement inquiries.
Responsible for in-bound and out-bound telephone calls and ensure all calls are handled within the Customer Care established performance metrics.
Responsible for monitoring and resolving deficiencies within 2 working days.
Ensure that all block requests are complete on a daily basis and escalate any delayed requests to lead and/or department Manager.
Review Therapak (THP) orders on a daily basis and ensure all client supply orders are processed and shipped out timely.
Participate in the "Meet and greet" and "Ride Along" program with Oncology Sales Specialists (OSS) when applicable.
Tracking and monitoring of samples from pick-up to report delivery within the assigned territory.
Responsible for timely retrieval of patient sample block requests from clients and OSS.
Establish and maintain excellent communication with OSS's in your assigned territory and ensure OSSs' are informed of any potential client issues that may be encountered in a timely fashion.
Coordinate with the OSS in your assigned territory a formal introduction to a new client within one week of first sample reported and establish relations with client.
Submit block requests to path labs same working day as request are received. All block requests not completed same day, complete next working day.
Direct contact with top Clients bi-monthly to follow up on issues or questions.
Assist Commercial team with New Account set up in Sales Force.
Assist Commercial team with Portal set up in Sales Force.
Performs other related duties as required or assigned.
The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position.
KEY CONTACTS
Internal
* This position may interface with all departments within the company.
External:
* N/A
EDUCATION AND EXPERIENCE REQUIREMENTS
EDUCATION
High School Diploma or equivalent
2 + years related experience
Experience with Microsoft Office (especially Outlook, Word, and Excel)
Experience with Windows Operating System environment and web applications
KNOWLEDGE, SKILLS AND ABILITIES (KSA'S)
Specific Knowledge Required: Understanding of general laboratory techniques.
Knowledge: Comprehension of a body of information acquired by experience or study.
Skill: A present, observable competence to perform a learned activity.
Ability: Competence to perform an observable behavior.
Punctual, able to be flexible with schedule.
Professional phone demeanor.
High level of accuracy and attention to detail.
Ability to work with multiple systems (software).
Ability to adapt to changing procedures, policies and work environment.
Ability to work in a fast paced team environment.
Effective written and verbal communication.
Desired Skills:
Bachelor's Degree (preferred).
Knowledge of Customer Care principles within the healthcare/lab industry.
Insurance and Billing principles within the medical industry.
Supervisor Responsibilities:
This position requires no supervisory responsibilities.
PRIVACY NOTICE: To review the California privacy notice, click here: ***********************************
Employees must not be classified as an excluded individual who is prohibited from participation in any Federal health care program.
WORKING ENVIRONMENT
Establishes ADA (Americans with Disabilities Act) requirements.
ENVIRONMENT/SAFETY/WORK CONDITIONS
General office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Maintains a clean, neat, and orderly work area.
Adheres to Department Specific Safety Guidelines.
TRAVEL
No travel is required.
OTHER DUTIES
Other duties as required.
$36k-44k yearly est. 1d ago
Point of Care Coordinator
Adventhealth 4.7
Glendale Heights, IL jobs
Our promise to you:
Joining UChicago Medicine AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
All the benefits and perks you need for you and your family:
* Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
* Paid Time Off from Day One
* 403-B Retirement Plan
* 4 Weeks 100% Paid Parental Leave
* Career Development
* Whole Person Well-being Resources
* Mental Health Resources and Support
* Pet Benefits
Schedule:
Full time
Shift:
Night (United States of America)
Address:
701 WINTHROP AVE
City:
GLENDALE HEIGHTS
State:
Illinois
Postal Code:
60139
Job Description:
Maintains the quality management of the Point of Care Testing (POCT) program in adherence to applicable regulations and accreditation standards.
Develops, implements, and maintains POCT policies and procedures.
Ensures all testing personnel receive required training and competency assessments, maintaining appropriate documentation.
Provides technical oversight for instrumentation, method evaluations, implementation, correlations, and validations for in-house departments.
Reviews quality control, patient results, and other quality assurance documentation; coordinates proficiency testing performance and results for testing.
The expertise and experiences you'll need to succeed:
QUALIFICATION REQUIREMENTS:
Bachelor's (Required) Clinical Laboratory Technologist (TN) - EV Accredited Issuing Body, Medical Laboratory Scientist MLS (ASCP) - EV Accredited Issuing Body, Medical Lab Scientist (MLSAMT) - EV Accredited Issuing Body, Medical Technologist (MTAAB) - EV Accredited Issuing Body
Pay Range:
$28.21 - $52.47
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
$35k-44k yearly est. 7d ago
Call Center Representative
American Health Associates 4.0
Cincinnati, OH jobs
AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long-term care facilities. AHA is the fastest growing independent laboratory in the nation, currently offering services in CO, DE, FL, GA, IL, IN, KY, MD, MI, MO, MS, NC, NJ, OH, PA, SC, TN, VA, WA, and WDC. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry.
THE ROLE: CALL CENTER REPRESENTATIVE
RESPONSIBILITIES:
• Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone;
• Enter data into a specialized computer system;
• Dispatch AHA's Mobile Phlebotomists and Couriers;
• Track specimen collection and reporting;
• Trouble shoot missing, incomplete, and incorrect orders;
• Must have the ability to interact effectively and professionally with clients and coworkers always;
• Exceptional Customer Service skills, a must.
Requirements
QUALIFICATIONS:
High School diploma
1-year of customer service experience in healthcare, preferred.
Detail oriented with ability to multi-task daily.
Knowledge of lab test orders; solid understanding of the importance of critical results.
Excellent customer service and telephone etiquette skills required.
Effective verbal and written communications, especially listening skills.
10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy.
Advanced computer skills.
Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment.
Ensure patient privacy, confidentiality, and HIPAA are upheld always.
"Team Player" mindset a must!
AHA's Client Services department is open 24/7/365; we look for candidates who are available to work the established schedules and rotating holidays.
AHA IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER!
$24k-31k yearly est. 1d ago
Pre-Service Representative, Days
Norton Healthcare 4.7
Louisville, KY jobs
Responsibilities
The Pre Service representative sets the patient's expectation and ensures a positive patient experience for upcoming surgical procedures and diagnostic tests by completing pre-registration and accurately and efficiently handling the day-to-day operations relating to financial clearance for the hospital system including adult and pediatric acute facilities and diagnostic centers. The pre service representative also initiates authorizations for non-scheduled hospital admissions as well as scheduled procedures as assigned. The pre service representative utilizes multiple systems simultaneously and works in a fast paced, productivity driven call center environment accepting inbound calls promptly and making outbound calls in a professional and courteous manner and independently works to resolve patient and provider questions related to referrals, pre-authorizations, and insurance verification. The representative possesses strong telephone communication and computer skills, problem-solving abilities, and demonstrates the highest level of customer service for all patients, providers, and other team members.
Qualifications
Required:
One year in Patient Registration, Insurance Verification, or Authorizations
Desired:
Three years Patient Access
High School Diploma or GED
$28k-33k yearly est. 1d ago
Customer Service Representative
American Health Associates 4.0
Bradenton, FL jobs
AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long-term care facilities. AHA is the fastest growing independent laboratory in the nation. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry.
THE ROLE: Customer Service Representative
RESPONSIBILITIES:
Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone;
Enter data into a specialized computer system;
Dispatch AHA's Mobile Phlebotomists and Couriers;
Track specimen collection and reporting;
Trouble shoot missing, incomplete, and incorrect orders;
Must have the ability to interact effectively and professionally with clients and coworkers always;
Exceptional Customer Service skills, a must.
Requirements
QUALIFICATIONS:
High School diploma
1-year of customer service experience in healthcare, preferred.
Detail oriented with ability to multi-task daily.
Knowledge of lab test orders; solid understanding of the importance of critical results.
Excellent customer service and telephone etiquette skills required.
Effective verbal and written communications, especially listening skills.
10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy.
Advanced computer skills.
Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment.
Ensure patient privacy, confidentiality, and HIPAA are upheld always.
"Team Player" mindset a must!
AHA IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER!
$22k-29k yearly est. 1d ago
Licensed Clinical Supervisor | CSA Holyoke
Gandara Mental Health Center, Inc. 3.4
Holyoke, MA jobs
Job Description
Why Work for Gandara:
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!
Benefits:
Retirement Plan 403(b)
Health, Dental, Vision, Pet and Life Insurance
Paid vacations
Paid holidays
8 discretionary days
Mileage Reimbursement
Hourly Rate: $55.00 Hourly
Additional Benefits:
Career Growth Opportunities
Culturally Diverse population
Clinical Licensing Support
Job Title: Licensed Clinical Supervisor
Work Location: Holyoke, Ma.
*Bilingual Candidates Encouraged to Apply
*EOE M/F/D/V
*Union/Non-Union
Job Summary:
Knowledge of the service delivery protocol, best practices and treatment standards as well as the ethical mandates relevant to the profession.
Awareness and sensitivity to contextual variables such as race, culture, gender, sexuality, disability, economics and lived experience, and how they impact the range of working relationships (e.g., worker-client, supervisor-worker-client, and peer-peer).
Familiarity with the major models of clinical supervision, in terms of philosophical assumptions and practical implications, and the ability to compare and contrast them with other models.
Articulate a personal model of supervision, drawn from existing models of supervision and from preferred styles of therapeutic practice.
Facilitate the co-evolving relationships between the worker-client and supervisor-worker-client relationships, identifying and addressing problems that arise.
Knowledge about processes for working through ethical dilemmas in clinical supervision.
Awareness of legal issues which may arise in clinical supervision, and commitment to ensuring that supervisees are also aware of these (e.g., duty to report, limits of confidentiality, etc.).
Skill in giving and receiving feedback in supervision, both informally (e.g., in the course of supervision sessions) and formally (e.g., planned and documented reviews of the supervision process and of supervisees' clinical skills).
Advanced knowledge of the major issues experienced by clients (e.g., mental illness, alcoholism, drug abuse).
Minimum Qualifications
Must possess a master degree and have and independent license in an appropriate human service field.
Massachusetts independent license (i.e. LMHC; LICSW; LMFT; LADC I).
Minimum Experience required 2 years of supervisory experience preferred.
Experience in working with youth and families in a Therapeutic/Clinical setting.
Ability to do differential diagnosis and use DSM-V criteria.
Must have a driver's license and availability of vehicle to support Program needs.
The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. xevrcyc This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$27k-32k yearly est. 1d ago
In-Home Therapy Clinical Supervisor | CSA Holyoke
Gandara Mental Health Center, Inc. 3.4
Holyoke, MA jobs
Job Description
Why Work for Gandara:
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!
Benefits:
Retirement Plan 403(b)
Health, Dental, Vision, Pet and Life Insurance
Paid vacations
Paid holidays
8 discretionary days
Mileage Reimbursement
Salary:
Salary Rate | $73,036 - $81,693
Job Title: In-Home Therapy Clinical Supervisor
Work Location: Holyoke, MA
*Bilingual Candidates Encouraged to Apply
*EOE M/F/D/V
*Union/Non-Union
Job Summary:
Provide clinical leadership and direction for programs within the CBYS division, whose mission is to strengthen, expand and integrate a comprehensive system of community- based, culturally competent behavioral health and complementary services for children with serious emotional and behavioral health needs along with their families. The Clinical Supervisor is accountable to the CBYCS Program Director and Regional Director. The Licensed Clinical Supervisor will oversee all aspects of the clinical program that they are assigned to. They will ensure that cases are assigned and closed in a timely manner, review medical charts for quality, ensure workers are providing appropriate and quality care and will support all clinical aspects of the direct care staff and cases that they are assigned to.
Duties and Responsibilities:
Provide clinical and administrative supervision of the home and community-based programs, assuring implementation and documentation of all service components, including periodic status reports.
Provide regularly scheduled individual (weekly) and team supervision as needed.
Keep log of supervision sessions/review clinical work/consultation and provide feedback
Provide case consultation as needed.
Assign new cases to team members as needed.
Monitor the development/implementation of strength-based, individualized CANS assessments, Comprehensive Assessments, Individualized Action Plans, Safety Plans and other clinically significant documentation.
Review and sign clinical paperwork (Child/Adolescent Comprehensive Assessment, Individualized Action Plan, Risk Assessment, Individualized Action Plan Updates/Revision and Discharge Summary/Transition Plan).
Ensure adequate staff coverage to serve the needs of the program. This will mainly pertain to on call requirements.
Maintain established professional standards for the documentation of clinical work.
Implement and monitor systems to assure proper documentation for billing MCEs and other pay sources.
Assure program compliance with Mass Health and other MCE guidelines including staffing patterns, service capacity, utilization and accessibility.
Comply with all statutes and regulations relative to the maintenance of clinical standards in the Commonwealth, e.g., mandated reporting and duty to warn.
Complete field observations during home and telehealth sessions and/or meetings with collaterals, etc. when clinically or administratively needed.
Will provide a level of clinically expertise and guidance too all supervisees and ensure that ideal practice standards are observed.
Obtain and maintain current certifications and licensures commensurate with program policies and procedures. Ensure that all certificates are current and provide required documentation to the Agency.
Minimum Qualifications:
Must possess a master degree and have carry an independent license in an appropriate human services field.
2 years of appropriate supervision.
Experience navigating any of the child/family-serving systems and advocating for family members who are involved in the behavioral health system.
Demonstrated ability to be innovative, creative, analytical and decisive in problem solving.
Demonstrated communications, administrative and organizational capabilities.
Ability to work effectively with diverse populations and community agencies: School Dept., DCF, DYS, Juvenile Court, etc.
Understanding/willingness to be part of a Program that supports youth and families 24 hours per day, 365 days a year.
Must have a driver's license and availability of vehicle to support Program needs.
The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. xevrcyc This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$27k-32k yearly est. 1d ago
Care Professionals Needed in Guilford and Madison
Always Best Care of Wallingford and New Haven 4.1
Guilford, CT jobs
Always Best Care of Wallingford and New Haven -
ATTENTION CARE PROFESSIONALS!
Always Best Care/Wallingford is looking for CARE PROFESSIONALS in the Madison and Guilford area!
WE OFFER OUR CARE PROFESSIONALS
Competitive Pay - flexible schedules
Employee Recognition Program
Referral Bonuses $$$
Close-knit and supportive team
Part-Time, Full-Time, and Live-In opportunities
NEW! Rewards Program $$$
Our CARE PROFESSIONALS provide a wide range of services such as:
ADLS (incontinence care, transferring, dressing, and bathing, etc.)
Companion
Light housekeeping
Transportation
Meal preparation
Job Requirements
Care Professional Experience Required
State CNA/HHA/PCA certification and experience. PREFERRED
High school diploma or GED.
Clean criminal background check.
Valid driver's license and proof of insurance, clean driving record for Transporting
Ability to effectively communicate via phone, in person, and in writing.
Exceptional interpersonal skills.
Candidates must be authorized to work in the United States.
Ability to access Always Best Care systems online via computer or smartphone.
Location: Guilford, Madison
APPLY With US TODAY!
$24k-31k yearly est. 1d ago
Care Professionals NEEDED Milford-Fairfield
Always Best Care 4.1
Milford, CT jobs
Are you looking for a Care Professional position in the Milford-Fairfield area? If Yes! Your Search STOPS HERE
COME JOIN ALWAYS BEST CARE TEAM OF CARE PROFESSIONALS!
Always Best Care Senior Serviceshas helped families with non-medical in-home care and assisted living placement services. Our Caregivers possess the virtues of compassion, care, dependability, professionalism, honesty, flexibility, problem-solving, a positive attitude, and love.
What We Offer?
Per Diem, Part Time- and Full-time opportunities
Flexible Schedules
Competitive Pay
Referral Bonuses
Earn Rewards $$$$ with our new rewards program!
* Our Caregivers assist with personal care, companionship, light housekeeping, and possible transportation *
Requirements:
Caregiving experience required
CNA/HHA/PCA certification & 2+ years' home care experience preferred
High School Diploma/GED
Clean background check & great communication skills
Apply today and become part of a team that truly values and supports you!
$24k-31k yearly est. 1d ago
Care Professionals needed in the Meriden Wallingford North Haven Northford area
Always Best Care of Wallingford and New Haven 4.1
Connecticut jobs
Always Best Care of Wallingford and New Haven -
Since 2013 Always Best Care Senior Services in Wallingford, CT has helped families with non-medical in-home care and assisted living placement services. Our Caregivers possess the virtues of compassion, care, dependability, professionalism, honesty, flexibility, problem-solving, a positive attitude, and love.
Come Join Our Team of Care Professionals!
We are looking for reliable Care Professionals in the following areas
Meriden
Wallingford
Northford
North Haven
Our Caregivers possess the virtues of compassion, care, dependability, professionalism, honesty, flexibility, problem-solving, a positive attitude, and love.
Your responsibilities as an Always Best Care Professional includes...
Assisting clients with Activities of Daily Living
Light housekeeping
Light Meal preparation
Companionship
Transporting
We offer our Care Professionals...
Competitive Pay
Flexible Schedules
Employee Recognition Program
Referral Bonus$$$
Close-Knit and a Supportive Team
Health Benefits
New Rewards Program! Earn Points to Receive Rewards$$$$
To be a Care Professional with Always Best Care you must have the following requirements...
Caregiver Experience REQUIRED
2 years Experience, PREFERRED
State CNA/HHA/PCA certification and experience, PREFERRED
High school diploma or GED.
Clean criminal background check.
Exceptional interpersonal skills.
Candidates must be authorized to work in the US
APPLY TODAY for a CARE PROFESSIONAL POSITION!
$24k-32k yearly est. 1d ago
Scheduler/Customer Service Representative
Always Best Care 4.1
Wilmington, DE jobs
Work Schedule:
operates on an alternating weekly basis
Working Weekend
Monday
7:00a - 3:30p
Tuesday
8:30a - 5p
Wednesday
Off
Thursday
Off
Friday
7:00a - 3:30p
Saturday
7:30a - 4p
Sunday
7:30 - 4p
Weekend Off
8:30a - 5p
8:30a - 5p
8:30a - 5p
8:30a - 5p
8:30a - 5p
Off
Off
During your probationary period, generally your first 30 - 90 days, your hours will reflect the "Weekend off" schedule
Position Summary:
The Scheduling Coordinator is responsible for providing exceptional customer service by promptly and professionally addressing inquiries and complaints. This role requires strong communication skills, in-depth knowledge of company products and programs, and the ability to work effectively within a team environment.
Essential Duties and Responsibilities:
Answer phone calls in a professional and timely manner.
Manage, fill and update schedules by matching caregiver skills to client needs and handling last-minute changes.
Triage heavy phone volume efficiently.
Review and approve schedules weekly for billing and payroll.
Serve as a liaison between caregiver staff, clients, families, and other back-office employees.
Learn and utilize new software to document all activities in a shared database.
Maintain composure and work effectively in a fast-paced environment.
Demonstrate excellent customer service skills.
Able to learn new software and document ALL activities in a shared database.
Utilize strong critical thinking and problem-solving abilities.
Be familiar with New Castle and Kent Counties for mapping locations.
Perform other duties as assigned.
Qualifications:
High School Diploma or GED equivalent required.
Associate's degree preferred.
Previous experience as a scheduler in a medical-related field is advantageous.
Proven track record of providing excellent customer service.
Knowledge of medical terminology and coding is necessary.
Strong problem-solving skills.
Proficiency in data entry and computer skills, including Microsoft Office Suite.
Excellent verbal and written communication skills.
Ability to maintain confidentiality.
Ability to work independently with minimal supervision.
Must pass background check, drug screening, a doctor's physical, and a 2-step PPD test.
EXPOSURE CONTROL CATEGORY: Low Exposure
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$24k-31k yearly est. 1d ago
Trauma Neurosurgery APP/AGACNP - Relocation & CME Support
Lee Health 3.1
Fort Myers, FL jobs
A prominent healthcare system in Fort Myers is seeking an Advanced Practice Provider for their Neurosurgery practice. This full-time position involves both outpatient and inpatient care, assisting in surgeries, and working in a supportive environment with a focus on trauma neurosurgery. Candidates should have a strong background in neuroanatomy and surgical procedures. Enjoy generous benefits including paid time off, relocation package, and CME funding.
#J-18808-Ljbffr
$30k-44k yearly est. 5d ago
Account Service Representative -Field Sales
New Health Partners 4.1
Doral, FL jobs
The Account Service Representative is responsible for delivering exceptional service to brokers, agencies, and employer groups. This role supports the full lifecycle of group accounts-renewals, enrollments, changes, claims support, quoting follow-ups, and carrier communication. The ASR works closely with the sales and operations team to ensure accuracy, timeliness, and high customer satisfaction
What you'll be doing:
Broker & Agency Support:
Serve as the primary point of contact for agencies regarding group insurance questions, documentation, renewals, and service needs.
Assist brokers with quoting requests, benefit summaries, enrollment materials, and onboarding documentation.
Provide clear guidance on medical, dental, vision, GAP, and ancillary benefits.
Group Account Management:
Support new group onboarding, including application review, census validation, and carrier submissions.
Assist with open enrollment meetings, renewal reviews, and plan comparison tools.
Maintain accurate group records, policy details, and service notes.
Track renewals, missing documents, billing issues, and enrollment updates.
Carrier & Vendor Coordination:
Communicate with carriers regarding applications, eligibility, billing discrepancies, and service issues.
Facilitate resolution of escalated member and employer concerns.
Ensure compliance with carrier guidelines and timelines.
Administrative & Operational Tasks:
Prepare service emails, renewal notices, spreadsheets, and standardized documents for agencies and employers.
Maintain CRM activity logs, follow-up tasks, and documentation.
Assist the Group Sales Director in tracking KPI metrics and service SLAs
Requirements:
Must know all carriers. Traditional group insurance
Must have knowledge of working with a census
Customer service experience
215 License required
Reliable transportation
Qualifications:
Salesforce knowledge helpful
Ichra knowledge helpful
Business development experience
5-10 years of experience in health insurance, group benefits, or employee benefits
administration (preferred).
Knowledge of medical, dental, vision, GAP, and ancillary products.
Strong communication skills-professional, clear, and customer focused.
Ability to manage multiple priorities with attention to detail and deadlines.
Proficient in Microsoft Office (Excel, Word, PowerPoint); CRM experience is a plus.
Bilingual (English/Spanish)
Salary range: $55-$75k + Commission
Schedule: 9-5 with occasional weekend events. Hybrid/remote possible after 90 days.
January start date
$21k-28k yearly est. 3d ago
Residential Support Specialist
Aletheia House 3.6
Montgomery, AL jobs
The Residential Support Specialist is responsible for ensuring safe and proper conduct in the residential program, conduct room inspections, bed checks and respond appropriately to emergency situations to participants who are living in a residential addiction treatment program. This is the perfect job for an individual who has compassion to provide residential support, supervision, and medical assistance to clients. The facility is located in Montgomery, AL.
Requirements
Bachelor's degree preferred.
CRSS a plus for individuals in recovery.
MAC certification eligibility required within 30 days of hire.
$33k-44k yearly est. 1d ago
Residential Support Specialist
Aletheia House 3.6
Montgomery, AL jobs
Available Schedule:
Part Time, Non-Exempt- Friday-Sunday 10p-7a (2 vacancies available)
Part Time, Non-Exempt- Monday-Friday 230p-930p
The Residential Support Specialist is responsible for ensuring safe and proper conduct in the residential program, conduct room inspections, bed checks and respond appropriately to emergency situations to participants who are living in a residential addiction treatment program. This is the perfect job for an individual who has compassion to provide residential support, supervision, and medical assistance to clients. The facility is located in Montgomery, AL.
Bachelor's degree preferred.
CRSS a plus for individuals in recovery.
MAC certification eligibility required within 30 days of hire.