Customer Support Specialist
Tech Firefly job in San Jose, CA
Customer Support Specialists are part of a team that is responsible for building and running efficient processes for global data management that enable accurate, consistent, and clean portfolios for Sales team compensation, reporting and analysis. The team takes pride in helping internal sales teams organize customer data through a highly efficient scaled support model. Experts in driving process improvements and consistency, Customer Support Specialists are analytical and strategic with a pragmatic sense of getting things done.
In this role, you will manage incoming questions and escalations across multiple internal systems, troubleshoot issues, analyze root causes, and document resolution paths to drive ongoing process improvements. You will also assist with ad hoc assignments, such as Company Move approvals. The ideal candidate has excellent communication and analytical skills, a customer-first mindset, and a strong passion for problem-solving.
Pay: $28+/hour based on experience
Must work 5 days per week on-site in office (San Jose, CA)
Responsibilities:
Function as the central resource for client's global customer data standards & policy.
Triage and troubleshoot user-reported issues related to account assignments and customer data.
Collaborate closely with team members, stakeholders, and client sales teams to resolve inquiries efficiently.
Define and document resolution paths and identify opportunities for process improvement.
Work consultatively with client sales teams, via email or video-conferencing, to understand and solve their customer data issues and inquiries.
Review and approve Company Move requests.
Investigate and resolve escalation issues sent from our partners, sellers, and implementation team
Coordinate and validate complex hierarchy change requests, ensuring compliant structures across multiple sales teams.
Uphold data integrity and ensure strict compliance with security and privacy policies.
Exercise sound judgment to make business decisions in ambiguous situations, including interpreting and applying policies in gray areas.
Requirements
Bachelor's degree (BA/BS) and 2+ years of relevant professional experience, or equivalent practical experience.
Strong professional etiquette, organizational skills, and keen attention to detail.
Excellent investigative, troubleshooting, and problem-solving skills, with the ability to prioritize effectively and perform well in a fast-paced environment.
Exceptional written and verbal communication skills.
Highly process and policy oriented.
Exceptional customer service skills with the ability to resolve complex inquiries professionally.
Quick learner, adaptable to quickly learn new tools & change in processes
Ability to analyze data, identify patterns, and generate actionable insights.
Prior experience in Account Management, Sales Operations and Data Quality Management is a plus, but not required.
Benefits
Subsidized Medical, Dental and Vision Insurance
Paid Time Off
Employee Assistance Programs
Retirement Savings
Auto-ApplyTechnical Services Consultant
Tech Firefly job in San Jose, CA
The Technical Services Consultant provides specialized support for our Sales teams by troubleshooting complex deals and incentive contract and program issues related to Ad products. Please note: this is an SME role where "technical" refers to your deep, specialized knowledge of our deal ecosystem, incentive structures, internal sales tooling, and operational processes (not engineering or coding).
In this role, you'll collaborate with Sales, Operations, Engineering, and Finance to analyze root causes, recommend strategic solutions, and ensure deals and incentive requests are accurately configured and fully compliant with policy.
Must be able to work in office in San Jose, CA
Starting Pay: $28/hour on W2 plus benefits
Responsibilities
Work from a ticketing system to troubleshoot and resolve deal-related issues across incentive programs, contract structures, and ad product configurations.
Analyze and interpret complex contracts to ensure alignment with internal policies, system capabilities, and product requirements.
Serve as a subject-matter expert on deals and incentive workflows, revenue-impacting processes, and internal tools and systems.
Support internal sales tools by investigating workflow breakdowns, identifying usability or configuration gaps, and partnering with technical teams on solutions.
Document recurring issues and contribute regularly to process improvements, tool enhancements, and internal knowledge bases.
Ensure team SLAs are consistently met or exceeded, and maintain accurate, up-to-date project trackers.
Create new training materials related to the deals and incentives ecosystem.
Perform other duties as assigned to support critical business objectives.
Requirements
Bachelor's degree in Business Administration, Economics, Communications, Information Systems (MIS), Operations Management, or a related quantitative field.
Exceptional analytical and problem-solving skills with a high degree of rigor and attention to detail; demonstrated ability to break down complex business issues and propose practical, data-backed solutions.
Comfort interpreting, analyzing, and applying complex contract terms, deal structures, and business rules/policies in a technical context.
Excellent written and verbal communication skills, with proven ability to clearly articulate complex operational and technical issues to both technical and non-technical stakeholders.
Strong commitment to good customer service and a seller-first mindset, ensuring empathetic and effective resolution for internal partners.
Proven ability to work cross-functionally and manage multiple competing priorities in a fast-paced, high-stakes environment.
At least a pre-intermediate proficiency in Google Sheets or Excel.
A strong process-oriented mindset and a demonstrated interest in optimizing workflows and driving operational efficiency.
Ability to work well independently with minimal supervision.
Preferred Requirements
Familiarity with CRM or internal sales tools.
Experience working with sales operations, revenue operations, ad products, incentives, or contracting.
Prior experience working in a corporate setting or in a technical support role.
Benefits
Subsidized Medical, Dental and Vision Insurance
Life Insurance
401k
Paid Time Off
Employee Assistance Programs
Auto-ApplyAmazon Package Delivery Driver - Earn $15.00 - $34.00/hr
Pittsburgh, PA job
Amazon delivery partner opportunity - Earn $15.00 - $34.00/hr
What is Amazon Flex?It's simple! Use your vehicle and smartphone to earn extra money delivering with a brand you trust. With Amazon Flex, you only deliver when you want to. Amazon Flex pays delivery partners for completing delivery blocks. When you schedule a block, you'll know when you're delivering, for how long, and how much you can earn before you begin. No experience necessary. Choose the delivery blocks that fit your schedule, then get back to the things you enjoy most.
Deliver. Earn. Achieve. Repeat.
Whether you're saving up for something special or just want some extra money for day-to-day expenses, most drivers earn $15.00 - $34.00 an hour* delivering packages. You also get to choose which weekday(s) you get paid. You can decide to get paid every day to get your money faster, or pick just one day so you can streamline your finances.
Make your earnings go further with Amazon Flex Rewards.
With Amazon Flex Rewards, you have access to perks that include cash back and exclusive savings on essential items you may need as an Amazon Flex delivery partner. From tires, fuel and auto services to slip-resistant shoes - plus tools to help navigate insurance, expenses, and taxes - there are plenty of ways to save money and time.
Deliver smiles, backed by Amazon.
Packages make great passengers. Start delivering today.
*Most drivers earn $15.00 - $34.00 an hour. Actual earnings will depend on your location, any tips you receive, how long it takes you to complete your deliveries, and other factors.
Self-employed / No-contract
Who can deliver with Amazon Flex? You must be 21 years old, have a valid U.S. driver's license, access to a mid-sized or larger vehicle, and have an iPhone or Android smartphone.
Questions?Contact Amazon Flex Driver Support at ************ (5 a.m. - 7 p.m. PT) or click “apply” below to learn more.
Amazon Package Delivery Driver - Earn $15.00 - $19.00/hr
Bellefonte, PA job
Amazon delivery partner opportunity - Earn $15.00 - $19.00/hr
What is Amazon Flex?It's simple! Use your vehicle and smartphone to earn extra money delivering with a brand you trust. With Amazon Flex, you only deliver when you want to. Amazon Flex pays delivery partners for completing delivery blocks. When you schedule a block, you'll know when you're delivering, for how long, and how much you can earn before you begin. No experience necessary. Choose the delivery blocks that fit your schedule, then get back to the things you enjoy most.
Deliver. Earn. Achieve. Repeat.
Whether you're saving up for something special or just want some extra money for day-to-day expenses, most drivers earn $15.00 - $19.00 an hour* delivering packages. You also get to choose which weekday(s) you get paid. You can decide to get paid every day to get your money faster, or pick just one day so you can streamline your finances.
Make your earnings go further with Amazon Flex Rewards.
With Amazon Flex Rewards, you have access to perks that include cash back and exclusive savings on essential items you may need as an Amazon Flex delivery partner. From tires, fuel and auto services to slip-resistant shoes - plus tools to help navigate insurance, expenses, and taxes - there are plenty of ways to save money and time.
Deliver smiles, backed by Amazon.
Packages make great passengers. Start delivering today.
*Most drivers earn $15.00 - $19.00 an hour. Actual earnings will depend on your location, any tips you receive, how long it takes you to complete your deliveries, and other factors.
Self-employed / No-contract
Who can deliver with Amazon Flex? You must be 21 years old, have a valid U.S. driver's license, access to a mid-sized or larger vehicle, and have an iPhone or Android smartphone.
Questions?Contact Amazon Flex Driver Support at ************ (5 a.m. - 7 p.m. PT) or click “apply” below to learn more.
Director of Customer success - Life sciences
San Francisco, CA job
Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us.
Job Title: Director -Customer Success - Life sciences
Location: Redwood city, CA
Position type: Fulltime
What's this role about?
The Director of Customer Success will lead a high-performing team dedicated to ensuring exceptional client experiences and driving measurable outcomes for life sciences organizations. This role is pivotal in building long-term strategic client-partnerships, maximizing customer value, and supporting business growth through proactive engagement and consultative guidance.
*Description for Internal Candidates
Key Responsibilities:
Customer Relationship Management:
Act as the voice of the customer internally, to influence service & operational enhancements
Serve as the executive sponsor for key accounts
Set and maintain client expectations
Ensure alignment between client objectives and service delivery
Build and maintain strong relationships with senior stakeholders
Strategic Leadership:
Develop and execute a comprehensive customer success strategy aligned with organizational goals.
Partner with Sales, Delivery & Operations teams to ensure seamless onboarding, delivery/adoption, and retention.
Leverage data-driven insights to identify trends, risks, and opportunities for upsell and cross-sell.
Operational Excellence:
Implement scalable processes and tools to improve efficiency and customer experience.
Establish KPIs and performance metrics to measure service performance and customer satisfaction.
Establish the client-governance model and lead facilitation of quarterly business reviews with the client
Drive continuous improvement initiatives across the customer lifecycle.
Measurable KPIs:
Revenue Growth from Existing Accounts: Drive 10-20% YoY growth through upsell/cross-sell initiatives.
Customer Health Score: Maintain an average health score of 8/10 or higher across all accounts.
Client Team Performance: Achieve 100% completion of quarterly success plans and maintain employee engagement scores above 80%.
Qualifications:
Education:
Bachelor's degree in Life Sciences, Business, or related field; advanced degree (MBA, MS) preferred.
Experience:
10+ years in Customer Success, Account Management, or Consulting within the life sciences industry.
10+ years in Pharmaceutical or Life Sciences industry.
10+ years providing IT-related services or performing IT-related functions within Life Sciences industry
Proven track record of managing enterprise-level clients and delivering measurable business outcomes.
Strong leadership experience with ability to build and scale teams.
Skills:
Deep understanding of pharmaceutical/biotech market dynamics and regulatory environment.
Exceptional written & verbal communication, negotiation, and executive presence.
Analytical mindset with proficiency in CRM and customer success platforms
Advantage Zensar
We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA.
Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth.
At Zensar, you Grow, Own, Achieve, Learn.
Learn more about our culture: *****************************************
Ready to #ExperienceZensar?
Begin your application by clicking on the ‘Apply Online' button below.
Be sure to have your resume handy!
If you're having trouble applying, drop a line to ******************.
Graduate Research Associate
Santa Clara, CA job
Title: Research Associate - Cell Image Analysis
Duration: 12-18 months
Part time: 20 hours weekly - flexible shift but needs to work within business hours.
Hybrid - can be flexible on days that they are working in office.
Job Posting Description
Join an interdisciplinary team within Client CTO organization to develop cutting-edge AI image analysis software solutions. In this role, you will leverage your expertise in cell biology to:
This is a part-time (50%) hybrid position based in Santa Clara, CA.
Select, classify, annotate, and correct mammalian cell imaging data to support the development and improvement of AI image analysis tools.
Collaborate closely with software engineers and scientists to assess tool performance and identify areas for enhancement.
Assist with data transfer, organization, and tracking to ensure smooth workflow.
Document and communicate findings clearly to team members through written reports and oral presentations.
Preferred:
B.S./B.A. in Biology, Biotechnology, Bioengineering, or equivalent.
Hands-on research experience in cell biology, including mammalian cell culture.
Strong communication and teamwork skills.
Demonstrated attention to detail.
Computer proficiency, including Microsoft Office.
Solid data analysis capabilities and experience with Excel.
Proficiency in optical microscopy or automated cell imaging of mammalian cells.
Experience with MATLAB and basic scripting.
Prior industrial research experience.
Digital Marketing Specialist (Product Strategist) - Strategy & Process
San Jose, CA job
Adobe's Digital Experience team is seeking a Digital Marketing Specialist (Product Strategist) to partner with B2B enterprise customers and internal B2B Marketing teams to shape customer experience transformation, maximize value from Adobe Product Suite, and define strategic roadmaps that link marketing technology to measurable business outcomes.
This role sits at the intersection of business strategy, digital marketing, and product capability design, with a strong focus on Adobe's marketing products, process definition, and transformation blueprinting.
Responsibilities
Lead strategic engagements with B2B customers to uncover business objectives, current-state capabilities, and future-state experiences across the customer lifecycle.
Define end-to-end digital marketing and customer experience strategies, leveraging Adobe Experience Cloud:
AEP
Adobe Experience Platform
Adobe Target
Adobe Real-Time CDP
Adobe Campaign
Conduct structured gap analysis between business goals, existing marketing processes, and Adobe product capabilities.
Develop process and roadmap definitions that sequence people, process, data, and technology changes required to achieve target-state transformation.
Create product capability frameworks, solution blueprints, and reference models mapping Adobe features to B2B use cases such as:
Lead management
ABM
Pipeline acceleration
Customer expansion
Collaborate with Sales, Customer Success, Professional Services, and Product teams to ensure strategies are executable and aligned to Adobe offerings.
Facilitate executive and senior stakeholder workshops, synthesizing inputs from marketing, sales, IT, data, and product leaders.
Define KPIs and measurement frameworks linking Adobe adoption to revenue growth, pipeline health, customer engagement, and operational efficiency.
Provide thought leadership on B2B digital marketing trends, data-driven decision-making, and real-time personalization.
Represent Adobe's perspective with customers and at industry events.
Required Skills & Qualifications
Bachelor's degree in Business, Marketing, Information Systems, or related field; MBA or equivalent advanced degree preferred.
Significant experience (typically 7+ years) in digital strategy, marketing strategy, or marketing technology consulting for B2B or enterprise organizations.
Hands-on familiarity with Adobe's marketing product suite, including:
Adobe Experience Platform (AEP)
Adobe Analytics
Adobe Target
Adobe Campaign
Real-Time CDP
and how these products work together to enable end-to-end customer journeys.
Proven track record of defining digital marketing transformation roadmaps, including:
Current-state assessment
Gap analysis
Future-state blueprinting
Strong understanding of B2B marketing motions, including:
Demand generation
Lead nurturing
ABM
Partner / channel marketing
Lifecycle marketing
Demonstrated ability to interact with and present to senior executives, synthesize complex information, and build clear strategic narratives and artifacts.
Excellent analytical, problem-solving, and communication skills, with the ability to translate business requirements into structured frameworks and prioritized initiatives.
Preferred Skills
Experience in a strategy, consulting, or advisory role at a SaaS, martech, or digital transformation organization (ideally serving enterprise clients).
Familiarity with CRM platforms (such as Salesforce or Microsoft Dynamics) and their integrations with Adobe Experience Cloud in B2B contexts.
Experience designing operating models, RACI structures, and governance frameworks for data-driven, customer-centric marketing organizations.
Comfort working in highly matrixed environments, collaborating with sales, product, engineering, and services teams.
Role Within Adobe
Acts as a trusted advisor for Adobe's CMO organization and B2B Marketing Team, helping them:
Realize full value from Adobe investments
Influence long-term account growth and adoption of Adobe's product suite
Partners with Adobe Professional Services and Customer Success teams to translate strategy into implementation plans and ongoing value realization programs.
Contributes to reusable templates, methodologies, and frameworks that improve how Adobe defines digital strategy and roadmaps for customers across industries.
Business Intelligence Engineer
Foster City, CA job
Foster City, CA (On-Site)
Contract | 6-12 Months | $90-100/hr
About the Role
We're an autonomous mobility company building an on-demand, driverless ride-hailing service-and we're looking for a Business Intelligence Engineer to help power the insights behind our safety, operations, and commercial readiness efforts.
In this role, you'll partner closely with data scientists, engineers, and operational leaders to build scalable data models, high-impact dashboards, and reliable metrics that support informed, data-driven decisions.
What You'll Do
Partner with technical and non-technical teams to gather requirements and deliver automated, actionable BI solutions.
Design, build, and maintain data models, datamarts, and ETL/ELT pipelines.
Collaborate with data scientists and engineers to define consistent and trustworthy metrics.
Develop dashboards and visualizations that drive operational insights and support leadership decisions.
Enable self-service analytics and promote data literacy across the organization.
Ensure reporting best practices-data integrity, validation, documentation, and scalability.
Translate business needs into well-structured data assets under fast-paced timelines.
Ideal Candidate Profile
dbt certification or strong hands-on experience with dbt.
Experience with Airflow for workflow orchestration.
Strong background in analytics engineering, SQL, and dimensional data modeling.
Full-stack BI skill set: ~40-50% dashboarding and ~50-60% backend datamart development.
Proven ability to build and maintain datamarts-not just frontend dashboards.
Skilled in creating self-serve dashboards and working directly with stakeholders.
Must have Looker (not Looker Studio) experience, including LookML modeling.
Required Skills
6+ years of relevant industry experience.
Degree or background in Computer Science, Engineering, Applied Math, Statistics, or similar.
High proficiency in SQL, dbt, and data modeling.
Expertise in Looker and BI best practices.
Strong communication and collaboration skills.
Interview Process
Coding Assessment
30-minute Zoom interview with Hiring Manager
1.5-hour technical panel interview
SAP Operations Support Engineer
Hayward, CA job
📍 Hayward, CA (On-site; occasional visits to Fremont, CA)
🕒 Contract: 6-12 months
💲 $75-85/hour
🏭 Industry: Autonomous Mobility
About the Role
We're seeking an experienced SAP Operations Support Engineer to support and enhance SAP systems and operational tools for Base Operations, with occasional support for General Assembly. This role focuses on SAP S/4HANA data integrity, system configuration, process improvement, and cross-functional collaboration to improve operational efficiency across vehicle operations.
The ideal candidate is highly detail-oriented, self-driven, and comfortable working in fast-paced, complex environments. You enjoy solving system, data, and process challenges and can communicate effectively with both technical and non-technical partners.
Key Responsibilities
SAP Support & Data Management
Act as the SAP data steward, maintaining vehicle lists, work centers, measuring points, counters, maintenance plans, task lists, catalog codes, and equipment structures.
Partner with Business Applications teams to resolve data inaccuracies and support As-Maintained BOM cleanup.
Provide SAP configuration management support for Base Operations ahead of major milestones.
Identify and lead SAP product improvements and automation initiatives.
Evaluate SAP user experience and drive enhancements to improve usability and adoption.
Serve as the primary SAP subject-matter expert, providing troubleshooting, maintenance, and ongoing system support.
Collaborate with training teams to develop role- and module-specific SAP training for BaseOps users.
Systems, Infrastructure & IT Application Support
Provide IT application support for critical Base Operations systems and act as a liaison with Corporate IT.
Lead infrastructure and application improvement projects based on data insights and user feedback.
Support technical publications and service manual authoring tools, release software, and customer-facing documentation systems.
Partner with documentation teams to improve documentation review and release processes.
Support development and use of analytics tools, dashboards, and reporting frameworks.
Lead data auditing and compliance efforts to ensure accuracy, governance, and system reliability.
Communicate project status, milestones, and outcomes to internal and external stakeholders.
What You'll Work On Daily
Collaborate closely with Business Applications on SAP data accuracy and system improvement initiatives.
Work cross-functionally with Program Management, Strategic Operations, Data Science, Fleet Support, and Engineering teams.
Monitor and support critical BaseOps systems and assets, including troubleshooting and maintenance.
Support software and hardware rollouts, user training, and system infrastructure planning.
Contribute to projects involving SAP S/4HANA, SAP MES, and related IT systems that improve system efficiency and operational uptime.
Occasionally support website maintenance, operational analytics databases, dashboards, and vehicle production line systems.
Qualifications
Bachelor's degree in Information Technology, Engineering, or equivalent experience.
6-8 years of experience in a systems operations or IT support role.
Hands-on experience with SAP S/4HANA.
Strong verbal and written communication skills.
Highly self-motivated, detail-oriented, and able to manage competing priorities.
Experience with UI development and maintenance, including UX studies.
Coding experience with HTML, CSS, and JavaScript.
Broad IT systems knowledge and operational awareness.
Nice to Have
Experience with SAP ME/MII.
Familiarity with Jira, Confluence, or similar ticketing/documentation tools.
Experience with web development tools (e.g., Oxygen).
Experience building dashboards and data analytics tools.
Prior systems support experience in production environments or vehicle fleets.
Interview Process
30-minute Zoom interview with the Hiring Manager
1-1.5 hour panel interview with the technical team
Director of Customer success - Life sciences
Hayward, CA job
Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us.
Job Title: Director -Customer Success - Life sciences
Location: Redwood city, CA
Position type: Fulltime
What's this role about?
The Director of Customer Success will lead a high-performing team dedicated to ensuring exceptional client experiences and driving measurable outcomes for life sciences organizations. This role is pivotal in building long-term strategic client-partnerships, maximizing customer value, and supporting business growth through proactive engagement and consultative guidance.
*Description for Internal Candidates
Key Responsibilities:
Customer Relationship Management:
Act as the voice of the customer internally, to influence service & operational enhancements
Serve as the executive sponsor for key accounts
Set and maintain client expectations
Ensure alignment between client objectives and service delivery
Build and maintain strong relationships with senior stakeholders
Strategic Leadership:
Develop and execute a comprehensive customer success strategy aligned with organizational goals.
Partner with Sales, Delivery & Operations teams to ensure seamless onboarding, delivery/adoption, and retention.
Leverage data-driven insights to identify trends, risks, and opportunities for upsell and cross-sell.
Operational Excellence:
Implement scalable processes and tools to improve efficiency and customer experience.
Establish KPIs and performance metrics to measure service performance and customer satisfaction.
Establish the client-governance model and lead facilitation of quarterly business reviews with the client
Drive continuous improvement initiatives across the customer lifecycle.
Measurable KPIs:
Revenue Growth from Existing Accounts: Drive 10-20% YoY growth through upsell/cross-sell initiatives.
Customer Health Score: Maintain an average health score of 8/10 or higher across all accounts.
Client Team Performance: Achieve 100% completion of quarterly success plans and maintain employee engagement scores above 80%.
Qualifications:
Education:
Bachelor's degree in Life Sciences, Business, or related field; advanced degree (MBA, MS) preferred.
Experience:
10+ years in Customer Success, Account Management, or Consulting within the life sciences industry.
10+ years in Pharmaceutical or Life Sciences industry.
10+ years providing IT-related services or performing IT-related functions within Life Sciences industry
Proven track record of managing enterprise-level clients and delivering measurable business outcomes.
Strong leadership experience with ability to build and scale teams.
Skills:
Deep understanding of pharmaceutical/biotech market dynamics and regulatory environment.
Exceptional written & verbal communication, negotiation, and executive presence.
Analytical mindset with proficiency in CRM and customer success platforms
Advantage Zensar
We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA.
Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth.
At Zensar, you Grow, Own, Achieve, Learn.
Learn more about our culture: *****************************************
Ready to #ExperienceZensar?
Begin your application by clicking on the ‘Apply Online' button below.
Be sure to have your resume handy!
If you're having trouble applying, drop a line to ******************.
Security Architect GCP
Sunnyvale, CA job
Security Architect / Implementation Engineer
Duration: 6 Months contract with possibility of extension
We are seeking a highly skilled Security Architect / Security Implementation Engineer with expertise in designing, implementing, and integrating Google Cloud Security Command Center (SCC), Chronicle SIEM, and Cybereason XDR. The candidate will be responsible for architecting the end-to-end solution, implementing GCP native security controls, integrating third-party security tools, and producing detailed design and operational documentation.
Key Responsibilities:
Design and architect cloud-native security controls in GCP aligned with security and compliance frameworks (CIS, ISO 27001, NIST, etc.).
Implement Google Security Command Center (SCC) for threat detection, vulnerability management, and risk insights.
Architect and configure Chronicle SIEM for log ingestion, correlation, and advanced threat analytics.
Integrate Cybereason XDR with SCC, Chronicle, and other security tools to establish end-to-end threat detection and response workflows.
Define use cases, rules, policies, and security playbooks to automate detection and response.
Document the solution architecture, design decisions, configuration standards, and integration workflows.
Conduct knowledge transfer sessions with security operations and support teams.
Collaborate with GCP Cloud Platform teams, SOC teams, and compliance teams to align solutions with enterprise policies.
Required Skills & Experience:
8-12 years of overall IT security experience with at least 4-5 years in Google Cloud Security.
Proven experience with Google Security Command Center (SCC), Chronicle SIEM, and XDR platforms (Cybereason preferred).
Strong knowledge of GCP IAM, VPC Service Controls, Cloud Armor, DLP, Cloud Logging, Cloud Monitoring.
Hands-on experience in integrating SIEM, XDR, and native GCP security tools.
Experience with Terraform, Deployment Manager, or automation frameworks for security deployment.
Strong documentation and presentation skills.
Security certifications preferred: Google Professional Cloud Security Engineer, GCP Professional Architect, CISSP, CISM, CCSP.
Marketing Subject Matter Expert (SME) - Product & Analytics
San Jose, CA job
Adobe's Digital Experience leads the way in enabling data-driven, personalized marketing-and our internal teams are no exception. Adobe B2B Marketing Organization is seeking a Marketing Subject Matter Expert (SME) to help scale their B2B marketing excellence across Adobe by advancing how they use E2E Adobe Product Suite internally within the B2B marketing business.
In this high-impact role, you'll serve as a trusted expert and strategic advisor, enabling teams to use Adobe's own tools more effectively to measure success, optimize experiences, and realize tangible business value. You will influence at every level-connecting data, technology, and strategy-to shape how Adobe markets Adobe.
Your expertise will accelerate our transformation, ensuring that every campaign, engagement, and insight delivers measurable business value and deepens Adobe's reputation for innovation in marketing excellence.
Responsibilities
Act as the internal Subject Matter Expert for the Adobe Marketing Product Suite, including:
Adobe Experience Manager (AEM)
Adobe Analytics
Adobe Target
Adobe Journey Optimizer
Adobe Campaign
Partner with internal stakeholders across Global Marketing, Product Management, and Data teams to design and operationalize strategic enablement programs.
Lead value realization initiatives, defining measurable impact frameworks that demonstrate ROI and marketing performance improvement.
Build, refine, and socialize success measurement frameworks that align marketing execution with business-level results.
Translate analytics insights into practical recommendations supporting personalization, audience engagement, and campaign optimization.
Support tool adoption and standardization by developing best practices, enablement materials, and thought leadership content for internal partners.
Influence cross-functional teams through data storytelling, workshops, and consultative collaboration to drive alignment and shared success metrics.
Contribute to the evolution of Adobe's internal marketing capabilities by identifying process, technology, and strategy gaps and recommending improvements.
Required Skills & Qualifications
Bachelor's degree in Marketing, Business, Data Analytics, or related field.
6-10 years of experience in digital marketing, marketing technology, or marketing analytics within enterprise or SaaS environments.
Proven expertise using and optimizing Adobe Experience Cloud solutions, including:
AEM
Adobe Analytics
Adobe Target
Adobe Campaign
Adobe Journey Optimizer
Strong background in marketing performance measurement, analytics, and ROI/value realization frameworks.
Exceptional communication and influence skills, with the ability to bridge marketing, data, and technology teams.
Ability to manage complex initiatives independently and drive outcomes through collaboration rather than direct authority.
Executive Director
Scranton, PA job
Explore opportunities with Commonwealth Home Health of Moses Taylor, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.
As the Executive Director, you will serve as the Administrator of the entire home health provider and is responsible for the oversight of the day-to-day operations. This includes: coordinating and completing assigned projects to effectively support the immediate and long range objectives of the company; oversight of the eligibility of patients referred to home care services, planning for the services to be provided to patients and supervising their total home health care; implementing and maintaining administrative practices, agency philosophy, goals, and policies which assure compliance with applicable state and federal regulations; enhancing the profitability of the agency; and providing motivation and retention of a qualified staff and assure the quality of services delivered. This position also acts as a liaison with management staff and other departments throughout the company.
Primary Responsibilities:
Coordinates and completes assigned projects to effectively support the immediate and long-range objectives of the company
Oversees the eligibility of patients referred to home care services, planning for the services to be provided to patients and supervising their total home health care
Implements and maintains administrative practices, agency philosophy, goals, and policies which assure compliance with applicable state and federal regulations
Enhances the profitability of the agency; and providing motivation and retention of a qualified staff and assure the quality of services delivered
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
#LHCjobs
Required Qualifications:
Current and unrestricted Registered Nurse licensure with at least 1 year supervisory or administrative experience in a home healthcare or a related field
Current CPR certification
Current driver's license and vehicle insurance, access to a dependable vehicle, or public transportation
Preferred Qualifications:
Home care experience
Ability to manage multiple tasks simultaneously
Able to work independently
Good communication, writing, and organizational skills
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
#LHCjobs
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Auto-ApplyStrategic Partner Manager
Pleasanton, CA job
Role Description Client Partners (L2) are relationship focused sellers responsible for developing and growing their book of business by providing a best-in-class, data-driven partnership with an emphasis on creating an omni-experience for shoppers and brands alike. Client Partners will do so by establishing and fostering partnerships with merchandizing partners, 3P vendors (Criteo, Neptune, Advantage, etc.) and by cultivating deeper relationships with key decision makers within their accounts. Client Partners will provide holistic support for accounts from upfront MSA/T&C negotiations, annual planning strategy, JBP(+) QBR/T2T support and more.
Key responsibilities include, but are not limited to:
Meet and exceed annual revenue targets by developing and advancing current and future-looking partnerships
Responsible for quota on assigned account book leading the sales cycle from lead identification to contract negotiation
Strong ability to manage a high volume of accounts 50+
Focus on building Client partnerships beyond RFP exchanges, and instead incorporates strategic annual planning in partnership with merchants to accomplish Client and Category goals and objectives
Partners with merchandizing team for JBP/JBP+ needs
Strives to build strong relationships across the entire Client team (brand, agency, shopper, ecommerce)
Key focus on demand generation, proactive and strategic selling and program management through IO
Work with clients to develop omni-channel campaigns (in-store and digital) by defining upfront measurable KPIs that tie to the client's overall business goals
Works in lockstep with Account Managers ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs
Ensures strong data hygiene and accuracy each week for CRM inputs through IO signature
Provides a map and strategic plan to attain and exceed account quota
Identifies and leads Annual Planning, QBR, T2T and Lunch and Learns
Develop partnerships with *** Merchandizing teams (NCD/ASM)
Strong ability to work cross-functionally to effectively advocate for the Voice of the Customer
Responsible for account penetration and creating net new relationships across the client's organization with a deep understanding of overarching client business goals and objectives
Ownership of improving opportunity win rate*** deal slip rate*** sales cycle duration, client outreach and other relevant sales metrics
Provides account-level forecasting predictions
Fluent in multiple data streams (Power BI, Hub, Criteo UI, earnings reports, industry news) to story tell with data
Ensures accurate CRM data hygiene with an emphasis pre-IO signature to ensure accurate revenue forecasting
Demonstrated ability to identify leads, map internal stakeholders and decision makers, and progress the deal stage
Continuously monitor, learn and develop knowledge of retail media landscape
Client travel as needed
Qualifications:
BS/BA degree - Marketing, Business or other appropriate discipline.
4+ years of sales/retail/media experience
Strong understanding of advertising/retail media space
Intermediate Skills with Microsoft Office products.
Demonstrates strong presentation skills with ability to prep and present based on audience up to VP level
Effective communicator both oral and written
A history of critical thinking with an ability to tackle unique programs and projects with a positive and problem-solving mindset
Strong leadership, collaboration, and strategic skill sets based on previous experience.
Positive, people-oriented, and energetic attitude with a willingness to learn.
Embedded Software Engineer
Palo Alto, CA job
We are looking for a Sr. Embedded Software Engineer to join a small team responsible for energy management and control applications. We are looking for candidates experienced with embedded Linux such as new hardware bring-up, bootloaders, porting drivers for various peripherals, and general system software for telemetry and connectivity management. Background in low-latency and real-time systems is particularly interesting, but most of all we're looking for people with high capacity and ability to ramp up in whatever topic is needed. Strong C knowledge and excellent debugging skills are critical to be successful in this role.
Must Haves:
Strong embedded C experience required (C++ or Rust is a plus); focus is on firmware-level work rather than deep Linux expertise.
Demonstrated ability to build and debug real projects end-to-end (examples: smart displays, IoT devices, simple robots, sensor-driven systems).
Linux experience is not required - the team is comfortable teaching Linux to candidates with strong fundamentals and problem-solving skills.
Day-to-Day
Writing embedded software including bootloader (U-Boot) work, firmware, and driver integration for new hardware.
Bringing up and integrating Wi-Fi and cellular chips, using core embedded software skills to learn new technologies.
Managing cellular and Wi-Fi connectivity, ensuring reliable bring-up, tear-down, and communication paths for devices and mobile app integration.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Corporate Website Project Manager
Pittsburgh, PA job
Applicants MUST be in Eastern or Central Time Zone
No 3rd Parties/Sub Vendors
Duration: 16+ Month Contract
Work Authorization: U.S. Citizens ONLY
Overview:
The A.C.Coy company has an immediate opening for an IT Product Manager - External Communications. Ideal candidates must have 3-5 years of experience supporting company website (.COM) and newsletter platform for a global organization.
Responsibilities:
Manage day to day operations and administration of global external communications products - Emphasis on coordinating customer requests and support activties (bug fixes and enhancements)
Manage the customer request system and planning tools required to support and maintain daily operations, prioritize teamwork, remove roadblocks
Support company newsletter platform
Work closely with global and regional external communications stakeholders to collect and analyze requirements for projects, work requests, and change activities related to external communications technologies
Collaborate on design, architecture, availability, reliability, performance, monitoring, and security discussions with the technical product team, external communications business partners, and vendors for external communications technologies
Cultivating strong relationships with external communications business partners and technical product team members to ensure product delivery consistently meets agreed-upon objectives
Communicate new features and make recommendations on usage
Engage with IT leaders, infrastructure, and corporate security resources to ensure external communications products comply with IT best practices, standards, strategy, and laws, including data privacy, accessibility, and SEO
Facilitating comprehensive product support and advancing IT team processes to optimize product delivery across custom and purchased technologies
On-Call component to this position
Education:
Bachelors degree in IT or related discipline - Required
Experience Required:
Product management experience of corporate websites (.COM) at an enterprise level - 3+ years
Previous technical experience with website development.
Advance understanding of web development by coding through MS Visual Studio (Not solely GUI interfaces or WYSIWYG)
Extensive understanding of IDEs (Microsoft Visual Studio)
Understanding of cloud environments and deployment tools: Azure, Azure DevOps
Front end web language understanding :HTML, CSS, XML, JSON, JavaScript, jQuery
Understanding of back-end languages/frameworks: C#, .NET 6, XSLT, API's - Preferred
Knowledge of newsletter platforms for email marketing and campaign management (Ex.Oracle Eloquo or comparable) - Preferred
Familiarity with work management tools : Jira, Confluence, Monday.com, etc.
Demonstrated experience contributing to all stages of large-scale, enterprise-level technology implementations, particularly for new solutions
High level understanding of building responsive and mobile friendly websites
Photoshop, Google Analytics , SEO
Familiarity with SharePoint, M365, Teams, Windows
Information Technology Specialist
Greensburg, PA job
Who we are:
We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.
What you will be doing:
The Information Technology Specialists (On-Site) will join the talented team at the Greensburg Salem School District. You will provide support to our customers to ensure effective problem identification and resolution of software and hardware tools which include both desktop and laptop computers, mobile devices and printers used throughout the educational institution.
Essential Functions:
New computer setup which includes imaging, software installation, hardware upgrades and troubleshooting. Applies desktop updates, and configuration modifications.
Conducts problem identification and resolution with a focus on help desk ticket resolution.
Develops desktop strategies and configuration alternatives to best meet customer needs.
Architects, create, deploy and maintain standard workstation images for desktops and laptops.
Architects and implements patch distribution management (desktop).
Ensures workstation operation system has the latest security updates (Microsoft and non-Microsoft products), service packs, and manages BIOS & driver maintenance.
Understanding Active Directory group policies and maintaining application groups.
Proven experience in desktop methodologies and best practices.
Ability to interact with customers on the telephone and in person.
Provides ongoing hardware and software support for all technologies.
Addresses help desk tickets efficiently and in a timely manner.
Troubleshoots and resolves technology failures, documenting required changes.
Responsible for managing multiple priorities including tickets, projects and other assigned tasks.
Keeps current with technology trends and changes related to position.
Specific Technology Skills/Experience
PC Security Administration/Update experience.
Active Directory experience.
Mobile device experience.
Microsoft and IOS experience
Qualifications & Educational Requirements
Associate degree in technically related field preferred.
Experience providing computer and network support.
Exceptional written and oral communication skills.
Must possess extensive troubleshooting skills.
Ability to work well in a demanding and fast-paced environment.
Excellent interpersonal skills for both internal and external communications.
Must be able to successfully pass criminal background checks.
Director of Business Development - Hospice
Danville, PA job
Explore opportunities with Geisinger Hospice, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.
As the Director of Business Development, you will lead the agency to achieve growth targets in revenue, census, and start-of-care goals. You will drive the execution of the Sales and Marketing plan, build relationships with referral sources, and support overall organizational growth.
Primary Responsibilities:
Hire, direct, train, and supervise the sales team at the agency level
Coach employees to overcome objections and work toward growth goals
Maintain a comprehensive knowledge of community resources and provide education to the sales team
Communicate with healthcare professionals about prospective and current patients
Establish and maintain positive relationships with referral sources, patients, families, healthcare professionals, and the community to promote hospice philosophy and support
Assist the Director of Admissions in overseeing the referral to admissions process to achieve growth goals
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Demonstrated solid computer skills to meet Microsoft Outlook and CRM software requirements
Demonstrated ability to work independently with minimal supervision and be self-motivated
Preferred Qualifications:
Bachelor's degree in Marketing, Business Administration, or related field
3+ years of experience in healthcare sales
Knowledge of home health or hospice care
Excellent presentation, negotiation and relationship-building skills
Demonstrates the ability to coach and develop Account Executives and communicate effectively with branch and clinical staff to foster a growth environment
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable
#LHCJobs
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Auto-ApplyWireless Network Engineer
San Jose, CA job
This role involves designing, deploying, and optimizing enterprise wireless networks utilizing Cisco Meraki and Juniper Mist platforms. The Wireless Design Engineer will lead wireless architecture development, perform wireless surveys, and deliver secure WLAN solutions across various environments, ensuring high performance and scalability.
Onsite Requirements
This role is onsite in Santa Clara, CA, requiring presence five days per week.
Responsibilities
Design, implement, and support enterprise WLAN solutions using Cisco Meraki and Juniper Mist.
Conduct predictive, active, and passive wireless surveys utilizing tools such as Ekahau or AirMagnet.
Develop and maintain wireless architecture documentation including high-level and low-level designs.
Perform RF design, channel planning, and power tuning to optimize performance and capacity.
Lead wireless network deployments, upgrades, and ongoing optimization processes.
Monitor and troubleshoot wireless networks using Meraki Dashboard and Mist AI analytics.
Implement WLAN security features such as WPA2/WPA3-Enterprise, 802.1X, and RADIUS, along with VLAN segmentation and QoS strategies.
Qualifications
At least 5 years of relevant experience in wireless network design and deployment.
Proven expertise with Cisco Meraki and Juniper Mist wireless platforms.
Experience conducting wireless surveys and RF planning.
Strong understanding of WLAN security protocols, VLAN configuration, and network troubleshooting.
Ability to develop detailed architecture documentation.
Familiarity with wireless monitoring and analytics tools.
Desired Skills
Experience with wireless capacity planning and performance tuning.
Knowledge of additional wireless security standards and network segmentation strategies.
Prior experience working in corporate, campus, or distributed environments.
Workday Business Systems Analyst
Tech Firefly job in Palo Alto, CA
Tech Firefly is teaming up with a national healthcare provider to hire a Workday Business Systems Analyst to join the team. If you are experienced with Workday and have strong development skills with experience in health sector projects, please apply today!
Location: Hybrid On-site (Palo Alto, CA)
What you will do
Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required
Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes
Lead complex software upgrade initiatives
Lead complex new software installations and enhancement requests
Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables
Continually identify areas of opportunity for automation and lead internal initiatives to implement them
Ensure high availability and disaster recovery (DR) of all critical systems. Lead periodic failover and DR tests in collaboration with the Infrastructure and end user groups
Work with Infrastructure teams to jointly develop an environment management strategy and ensure that appropriate processes are in place to keep all environments in sync with each other
Actively monitor application usage and growth and ensure appropriate scalability via software, workflow and infrastructure enhancements
Collaborate with infrastructure and end user teams to develop data archive and purge strategies and implement them
Identify system optimization and enhancements and collaborate with vendors and other IT analysts in order to design and implement effective solutions
Identify trends and detect/anticipate problems early and act as a third level of support while mentoring and training junior staff members
Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records
Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences
Review system configuration and design options in order to make appropriate recommendations for system maintenance requests
Ensure smooth turnover of projects both at the initiation as well as the conclusion to Operations, Support Service, and Clients
Create and administer support event feedback mechanisms. Analyze results, make recommendations for support improvements, and integrate changes into the Help Desk function to improve first call resolution of issues
Participate actively in cross-functional teams established for advancing clinical delivery and quality outcomes through effective and efficient use of clinical software
Requirements
Education Qualifications
Bachelor's degree in Finance, Computer Science, Business Management, or other related field/discipline from an accredited college or university or equivalent combination of education/work experience
Experience Qualifications
5 plus years of supporting process flow, configuration design and integration of complex Human Capital Management (HCM) systems i.e. Workday, Lawson, API preferably in a complex healthcare organization
Experience with Workday HCM software, Lawson, ADP, API software applications strongly preferred.
MUST have experience with Workday Finance and/or Workday Supply Chain Module
Experience working in healthcare industry
Benefits
Subsidized Health Benefits
Vacation/PTO Days
401k
Auto-Apply