Tech One IT jobs in Fort Worth, TX

1. Experience automating deployment of IIS applications (I.e. Windows platform). Should be strong with both PowerShell and CMD scripting. 2. Experience configurating Windows Docker running on a Windows Docker host. Bonus skills: 3. Build and Release automation (preferably based on VSTS) 4. C# development 5. Azure Service Fabric, Kubernetes and other container technologies. 6. OSIsoft development 7. Automated testing 8. JavaScript based web development Qualifications IIS, Powershell, CMD Additional Information All your information will be kept confidential according to EEO guidelines.

If you describe yourself as someone who likes to help others, genuinely enjoys people… And your approach is to work independently, be accurate, adapt to change & meet deadlines…. …then this job could be the right fit for you, so read on… What it is: We need a person who has very strong service to others mindset and who truly engages with different people to help educate or solve challenges to ensure they derive value from their subscription to our services. The ideal candidate will be comfortable working autonomously and be self-motivated to learn skills, document processes, execute support tasks and perform other related requests. Reports to: Manager, Customer Care Responsibilities: • Provide Tier 1 customer support for our suite of products and services • Manage support requests submitted by email, in-app chat or by phone • Resolve issues where possible and communicate with customers to gather details and provide answers • Resolve Tier 2 issues when possible or escalate and manage follow up and communications • Initiate issue escalation to Tier 2 Support, Data Analysts or Engineering when necessary • Follow up on open issues/tickets with internal groups and with customers until resolution and closure • Create and update knowledge articles for customer facing, internal usage and to create chat bots • Provide internal escalation to group leads and management for top priority issues • Support future potential API integrations and issue resolution • Provide input to Product for opportunities to improve technology and experience for users Character Qualities and Skills Desired: • People first / customer-obsessed approach to service • Strong customer service orientation with a “can do” attitude • Excellent communication skills to interact with customers effectively and to be able to quickly interpret the intent of a call to provide effective and efficient service • Follow-up skills to effectively handle and prioritize concurrent service issues • Organization skills to be able to handle multiple activities simultaneously • Detail oriented to ensure all customer issues are understood and addressed accurately • Aptitude for learning new technology and tools • Able to think and act independently to assess, triage, and resolve or escalate issue • Strong analytical and problem-solving skills • Beginner or better knowledge of SQL • Ability to document process and create customer facing educational materials • Must be comfortable interacting with persons of diverse backgrounds. • Good oral and written communication skills • Enjoy collaboration, with a preference for face-to-face communication • Be self-directed and self-motivated • Have an ability to thrive in a team-oriented environment • Be a good active listener and communicator Job requirements: • Experience: 2-4 years' of work experience, preferably similar role is preferred • Education: Four-year bachelor's degree preferred • Travel: None • Applicants must be authorized to work in the U.S. We are unable to sponsor applicants for work visas at this time Bonus Skills: • Advanced knowledge of Excel is a plus • Intermediate knowledge of SQL or equivalent is a plus • Familiarity with MS PowerBI is a plus • Experience with API integration or support is a plus • Familiarity with relational databases is a plus What to expect in your first year: The first 30 days, you are immersed in an intense learning stage where you will learn as you go. You will receive plenty of one-on-one trainings and assists before you need to fly semi-solo. You will work closely with the Manager, Customer Support and the Data Analyst team - first to shadow and learn, and then to engage in your support of customers. You may also be involved in helping the Analyst during time of burst capacity needs, which will help accelerate your understanding of how to research and resolve more technical support issues. In 6 -12 months the goal is to handle most support questions and issues without Analyst assistance, complete documentation of recurring issues and questions, have created self-service material for customer usage. Your growth opportunities: You'll learn a lot about our clients' businesses, best people practices, financial performance metrics, and how to think strategically about business from some very smart and experienced people. We are a fast-growing company where your contributions as will empower the growth of the company as well as help you achieve personal success. We support internal promotions to leaderships roles and welcome interest in intra-company transfers. Training: You'll be trained primarily by analysts and work closely with them on a day-to-day basis to resolve live customer tickets while you learn to handle issues on your own or identify when you will need to engage others or escalate. You will also learn about our clients' business and their processes to provide data for our proprietary software, as well as our high level of standards and the company mission. Additional training on our data analytics toolset is available and encouraged. Your Team: Our staff has a committed work ethic and loves to delight customer, crunch numbers and have fun together; they chat, joke & tell stories. Relationships are strong. Your co-workers will probably ask you on your first day what your favorite music group, favorite food (In and Out or Whataburger?), pet names, you know, the important things in life! Hours: This position is a salaried, full-time position typically supporting customers between 8a - 5p CT. Rarely are additional hours requested, but extenuating circumstances or project/implementation deadlines may require a need for additional hours and/or weekends on a rare occasion. Our Approach: We approach our clients' businesses from an integrated perspective; their success means our success. We're passionate about our business and our clients' businesses - really passionate. We keep our clients for a long time and a part of the reason is because we learn the multiple aspects of their business from the inside out, as if it were our own. We are proud of the fact that we move the needle, building best practices and loyalty for our clients, but we know we couldn't do that if we didn't get in there and make sure our clients truly “get” it. We strive for zero-defect in all our work as data integrity, security and quality is the cornerstone our business. Your Working Environment: Fun and casual. Your team is hard working and focused upon doing great work for the client - but we never forget to have fun in the process. It will be fast paced, and deadline filled, and we all enjoy coming to work… most days. Our Values: Black Box Intelligence™ is a small group of professionals who consider each other family. Our CEO gets a rush out of seeing our employees blossom and grow. We are guided by a set of core values that are more than just a poster on the wall. • One Team - I am more than my department and will behave as such • Do Good - I will leave it better than I found it • Dream Big - Big visions lead to big results; take risks • Ignite Fire - I am passionate about the restaurant industry and the people in it • Own It - I take ownership and am relentless in my pursuit of excellence • Inspire Trust - Every interaction inspires trust Benefits: We are a results-oriented work environment that allows for schedule flexibility and socially responsible unlimited vacation. As if that's not enough, we also provide a full range of benefits including health insurance options - offering medical, both traditional and HSA options, RX, vision and dental coverage. Other added benefits include 401(k), short- and long-term disability, a fun supportive work environment and the ability to learn and grow with a world-class team. Black Box Intelligence is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status.

We are seeking a highly experienced and results-driven Construction Recruiter to lead and execute hiring strategies. This role is critical to scaling our workforce efficiently and effectively, ensuring top-tier candidate experiences, and delivering on fast-paced hiring goals. The ideal candidate thrives in dynamic environments, manages multiple requisitions, and builds strong partnerships with hiring managers and stakeholders. Key Responsibilities: Manage full-cycle recruitment for Construction Management and Pre-Con of roles across US. Partner closely with hiring managers to understand workforce needs and align recruitment efforts to meet aggressive staffing goals. Develop and execute high-impact sourcing strategies using job boards, social media, referrals, job fairs, community outreach, and recruitment campaigns. Screen, assess, and present qualified candidates quickly to support business needs. Provide data-driven insights and reporting on hiring metrics, funnel progress, time-to-fill, and quality-of-hire. Coordinate and participate in high-volume hiring events, open houses, and job fairs as needed. Champion a positive candidate experience at every stage of the recruitment process. Qualifications: Bachelor's degree in Human Resources, Business, or a related field (or equivalent experience). 5+ years of experience in full-cycle recruiting Proven track record of roles under tight timelines. Expertise in sourcing strategies, applicant tracking systems, and recruitment marketing. Strong interpersonal, communication, and organizational skills. Ability to manage multiple priorities in a fast-paced environment.

Black Box is a leading Control Room technology provider trusted by customers for mission-critical operations in the world's most demanding high-performance control room/command center environments. We specialize in the design and manufacturing of KVM, AV, and IoT product solutions, delivering secure, real-time data access and management for our customers. We are seeking a highly skilled Sales Engineer with deep expertise in KVM and/or Command/Control Center environments. This role serves as a primary technical resource for sales support, and is responsible for actively driving and managing the technology evaluation stage of the solution sales process. The Sales Engineer works in conjunction with the sales team as the key technical advisor and product advocate to ensure validated solutions for customer applications. This role is responsible for assuring proper technical performance of new system deployments from design, implementation and commissioning, and any future business through advanced or escalated product support. Responsibilities: * Maintain expert level of company product knowledge and applications. * Articulate technology and product positioning to both business and technical users. * Provide design and specification development support to resellers, integrators, and distributors. * Deliver, or assist with, customer presentations and/or technical demonstrations on core products/services, advanced applications, and emerging technologies (such presentations may be done in-person or virtually). * Assist sales with responding to functional and technical elements of RFIs/RFPs. * Understand and convey customer requirements to other organizational functions. * Perform technical/product training for internal team members and external customers/partners. * Maintain accurate records of project plans, schedules, tasks, and reports in designated company databases/tools. * Travel to project sites to perform deployment, set-up, commissioning, and training service. * Configure and test network switches, AV, KVM, and other system components while also employing appropriate troubleshooting techniques for resolving network performance issues. * Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives. * Identify customer's needs and sales opportunities to help maintain future growth. * May assist product engineering with new product evaluation, testing, and qualification. * Prepares and delivers sales and technical training; leverages question-based selling strategies advancing clients in their buying process. * Stay current with technologies and trends and incorporate this knowledge into products and solutions to solve customer problems. * Mentors and provides coaching/training for field service technicians. May assist with task management and performance feedback. Qualifications/Requirements: * Associate's degree in engineering, Engineering Technology or Computer Science; significant experience within this industry may be substituted for candidates without formal degree. * Minimum of 5 years of data networking experience in field service, data center or related IT technician environment. * Industry and manufacturer specific certifications preferred (examples: A+, Server+, Network+, Microsoft Certifications). * Excellent written, verbal and listening communication with internal and external stakeholders. * Self-motivated and driven with a results-driven attitude, market-oriented approach, and a curious mind. * Experience or certifications in computer networking, signal switching, programming/coding for control and visualization technologies. * In depth understanding of Ethernet protocol/switching/packet processing and network architecture topologies. * Experience setting up and troubleshooting many of the following technologies: Principals of networking (layers 2 and 3); Virtual private networks IPsec and/or SSL; Network routing protocols (BGP, OSPF, and MPLS); Enterprise/carrier-class routers and switches. * Ability to read blueprints, architectural, mechanical, and electrical documents. * Solid teamwork traits and the ability to work collaboratively in a multidisciplinary team environment. * Strong organizational skills with ability to manage multiple priorities. * Extensive travel is required primarily in North America, with the ability to depart with minimal advance notice. International travel may be required occasionally. * Must have a valid United States (US) driver's license ability to obtain a valid passport. #LI-VB1

The Head of Global Revenue Operations is a senior leader responsible for driving sales productivity, operational efficiency, and revenue growth across Black Box's Products division. Reporting to the Global Head of Sales, this role partners closely with Sales, Marketing, Product Management, Finance, and HR to optimize sales processes, systems, and performance. This leader oversees all aspects of Revenue Operations, including our CRM and sales tools administration (Salesforce, SAP, etc.), sales enablement, analytics and reporting, order management, sales contract/proposal support, and commission program administration. By aligning people, processes, and technology, the Head of Global Revenue Operations ensures the sales organization is equipped, informed, and empowered to deliver results. Key Responsibilities: * Strategic Leadership * Serve as a trusted advisor to sales leadership, providing data-driven insights and strategies that support growth initiatives and organizational priorities. * Lead the end-to-end sales planning process, including vertical-market segmentation, coverage models, and quota-setting. * Partner with key stakeholders on forecasting, pipeline management, and the design/administration of incentive compensation plans. * Sales Enablement & Productivity * Develop and scale a comprehensive sales enablement program, ensuring alignment to industry best practices and company methodologies. * Own sales talent onboarding and continuous training programs to accelerate time-to-productivity and improve sales effectiveness. * Drive consistent use of sales processes, playbooks, and collateral across the global salesforce. * Revenue Operations Excellence * Oversee Black Box's Salesforce.com CRM and sales technology ecosystem (including related interfaces with our SAP ERP system) to ensure adoption, data integrity, and business impact. * Build and deliver dashboards and reports that provide visibility into performance and enable accurate, timely decision-making. * Provide strategic leadership of the end-to-end order-to-cash process, driving scalability, accuracy, and efficiency through strong cross-functional collaboration with sales, operations, and finance teams. * Cross-Functional Collaboration * Partner with Marketing and Product Management to deliver cohesive messaging, tools, and competitive intelligence to the field. * Collaborate with HR to design and manage the onboarding, training, compensation strategies, and development journey for sales professionals. * Support executive leadership with insights, relevant materials for board-level review, and quarterly business reviews (both internally and for external key accounts). * Team Leadership * Lead and mentor a high-performing global Revenue Operations team across analytics, enablement, proposals, contracts, order management, and related sales tools. * Foster a culture of accountability, innovation, and continuous improvement within the broader sales team. * Build organizational capabilities to scale with the growth of the Products division. Competencies: * Strategic Thinker: Sees the big picture and translates strategy into actionable execution plans. * Data-Driven Leader: Leverages analytics to guide decision-making and measure success. * Operational Excellence: Passion for process optimization and scalable systems. * Collaborative Influencer: Builds trust and alignment across departments and geographies. * People Leader: Inspires, coaches, and develops teams to achieve their highest potential. Qualification Requirements: * 10+ years of progressive experience in Revenue/Sales Operations or related leadership roles within a technology products or solutions-driven environment (or relevant sector). * Demonstrated success leading cross-functional initiatives that improve sales productivity and revenue performance. * Expertise in sales enablement, quota/territory management, forecasting, and incentive compensation design. * Strong knowledge of Salesforce.com or related sales technology platforms. Experience with SAP a plus. * Proven ability to influence at all levels, from executives to frontline sales, with strong executive presence and communication skills. * Deep analytical skills with the ability to turn complex data into actionable insights. * Track record of building and scaling high-performing teams in dynamic, fast-paced environments. * Bachelor's degree required. MBA or advanced degree strongly preferred. * Ability to travel up to 30%.

This role will require Spanish, read, write speak, Portuguese is a plus but not required. Candidate will possess working knowledge of PC and mobile hardware architecture as required to assemble a mobile or desktop system from components and update components in already existing systems. Working knowledge of Microsoft Windows operating systems as required to install the OS on a new computer, update the OS as required by patches or changes in the hardware configuration, troubleshoot functional and performance problems. Preferred working knowledge and experience with hardware and software testing/validation. Qualifications Minimum qualifications Requires fluent writing and speaking skills in Spanish. 1+ year of experience in customer care/customer support in the following areas: Operating Systems such as UNIX, Linux and Windows Understanding of Firewalls. Intrusion detection system IDS. Intrusion prevention systems IPS. Basic level knowledge of security and information gathering tools like nmap, nessus, nslookup, traceroute, hping, wireshark, tcpdump, netcat, netstat, nbtstat, ete. Working knowledge with MS SQL, Routing protocols TCP / IP, OSPF etc., HTML, ATM, Token Ring, ISDN, and Ethernet. Preferred qualifications In addition to Spanish, Portuguese would be a strong plus. Basic experience with programming/scripting PERL, JAVA, C, C++, SQL and DB2. Basic Vulnerability and Threat analysis skills. Network or security related certifications such as CISSP, CISA, CISM, or CCNP. Ability to multi-task and prioritize job requirements. Strong problem solving skills. Ability to communicate at multiple levels with customers i.e. technical / management. Excellent at providing positive customer service. Advanced writing and verbal skills. Ability to support multiple products simultaneously. Self-motivated takes initiative. Additional Information All your information will be kept confidential according to EEO guidelines.

** This role is part of our mobile workforce team and will be required to travel across the US to help our Data Center business grow. Kickstart Your Career in Technology + Hands-On Field Work Are you ready to launch a career where technology meets real-world impact? At Black Box Network Services, we're looking for Low-Voltage Technicians who are eager to learn, grow, and make a difference in keeping people connected and secure. This is a great opportunity if you're passionate about tech, enjoy problem-solving, and want to build valuable skills in a high-demand field. We'll provide the training, mentorship, and career path to help you succeed. What You'll Do Install, troubleshoot, and maintain low-voltage systems such as Fiber Optics, Copper, Construction, Infrastructure, and Telecommunications. Learn how to read schematics and use industry-standard tools to complete installations. Gain hands-on experience in cabling, networking, and system integration. Work alongside experienced technicians while building your technical foundation. Deliver great service to clients while representing Black Box in the field. Ensure all work follows safety guidelines and industry standards. What You'll Bring Interest in technology, electronics, or hands-on mechanical work. Curiosity and willingness to learn new tools, systems, and processes. Strong problem-solving skills and attention to detail. Ability to work independently and as part of a supportive team. A “can-do” attitude with the drive to grow your career. Bonus: Familiarity with computer networking, construction principles, or networking is a plus. Why Join Black Box? Career Growth - Start in the field, grow into advanced technical or leadership roles. Training & Mentorship - Get hands-on training from industry experts. Team Culture - Be part of a collaborative, supportive team environment. Purpose-Driven Work - Play a role in building secure, connected environments for communities and businesses. If you're excited to start your career in technology and want a job where you can learn by doing, we'd love to hear from you. Apply today and take the first step into a career with limitless possibilities. Job Type: Full-time Pay Starts: $20.00 Expected hours: 40 per week + OT (project specific) Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Paid time off Vision insurance Ability to Relocate: Plano, TX 75093: Relocate before starting work (Preferred) Willingness to travel: 50% (Preferred) Work Location: On the road

Purpose of the Job: Black Box TPS is seeking a motivated Product Marketing Specialist to join our global marketing team in Plano, TX. In this role, you'll support the worldwide go-to-market strategy for our KVM (Keyboard-Video-Mouse), AV (Audio-Visual), and IoT (Internet of Things) product lines, with a strong focus on Control Room applications across key industries. Working closely with Product Management, Sales, and Demand Generation teams, you will help translate complex technologies into compelling value propositions, customer stories, and sales enablement tools that drive revenue growth and global market leadership. Primary Roles & Responsibilities The successful candidate must have demonstrated ability to perform the following: Go-to-Market Execution: Support the Director of Product Marketing in planning and executing global GTM initiatives, product launches, and solution campaigns. Messaging & Positioning: Develop and maintain clear, differentiated product messaging, positioning, and competitive value propositions for target markets. Content Creation: Produce marketing collateral including product briefs, presentations, web content, sales tools, and case studies tailored to vertical markets (Government, Transportation, Manufacturing, etc.). Sales Enablement: Equip regional sales teams and channel partners with training, presentations, and competitive insights to effectively position our KVM, AV, and IoT solutions. Market Research & Analysis: Track industry trends, customer needs, and competitor activities to inform product direction and messaging. Customer & Channel Engagement: Collaborate with channel marketing and demand generation to support events, webinars, customer visits and campaigns that highlight our product and solution leadership. Performance Measurement: Support measurement of product marketing KPIs including launch success metrics, content utilization, and contribution to pipeline and revenue. Skills, Knowledge, Abilities Familiarity with Control Room, AV, or IoT markets a strong plus Experience in developing, implementing and controlling of modern, complex marketing programs in a matrix organization. Strong marketing skills in the areas of lead generation, digital marketing, program development, events/seminars and product promotions, defining and managing appropriate marketing mix. Ability to creatively problem solve and self-motivate to ensure optimization of team activities and that marketing objectives are being met. Proven ability to craft clear business and technical messaging for global audiences. Strong writing, presentation, and project management skills. Experience collaborating cross-functionally with product management, sales, demand generation and marketing operations teams. Proficiency in CRM and marketing automation platforms (Salesforce, Pardot) Highly results oriented Creative mentality Strong team player Education/Experience Requirements Bachelor's degree in Marketing, Business, Communications, or related field. 5-7 years of experience in B2B product marketing, ideally in technology or industrial sector. Strong copy writing skills (examples required) Willing and able to travel on occasion. Additional We offer the excitement of a fast paced environment and a competitive total compensation package commensurate with experience, excellent benefits and the advancement opportunities that come from being part of a growing company. Black Box is a leading technology solutions provider. Our mission is to accelerate our customers' business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks. Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

Primary Job Roles/Responsibilities: Plans and implements safety policies and procedures in compliance with local, state, and federal Occupational Safety and Health Administration (OSHA) rules and regulations. Applies the practices and policies of the Black Box Safety Injury & Illness Prevention Program (IIPP) manual. Enforces, administers, and manages the Black Box Buddy Policy. Develops and implements and participates in safety and orientation training programs including the Emergency Response Plan for all team members. Prepares and arranges safety exhibits and material for display, promotional work, industry conferences, and exhibitions. Inspects facilities to detect existing or potential accident and health hazards, determines corrective or preventative measures where indicated, and follows up to ensure measures have been implemented. Maintains a record of all safety documents including audits, inspections, Pre-Task Plan (PTP), Safe Plan of Action (SPA), and Material Safety Data Sheets (MSDS). Submits Site Incident Prevention Plans (SIPPS) as required by customer policy. Leads the investigation of accidents and injuries and cooperates in the preparation of material and evidence for organizational use in hearings, lawsuits, and insurance investigations. Knowledge, Skills & Abilities of the Job: Knowledge of local, state, and federal safety regulations. Excellent communication skills Strong understanding of training development and presentation Excellent organization and prioritization skills Knowledge of MS Word and Excel Special Training/Certifications/Licenses: BCSP Certifications are preferred: ASP, CSP, CHST, OHST Work Environment: May be exposed to construction environments. Black Box is a leading technology solutions provider. Our mission is to accelerate our customers' business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks. Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

Do you love helping restaurant leaders create exceptional customer and employee experiences? Are you a collaborative team member who delivers the highest standard of integrity, quality, and customer service? Do you want to work with a team that is passionate about elevating the restaurant industry? Then this may be the job for you…. Job Summary: The position of Account Executive holds an important position for Black Box Intelligence. This position is often our customer's first experience with our company so you will need to make a great first impression to earn the right to generate leads, to guide prospects by demonstrating market expertise, to uncover business needs and to close business. This position is responsible for prospect identification, lead generation, sales calls and presentations, proposal and contract negotiations through the full deal process. The key sales focus will be selling our products and a high focus on our Black Box Intelligence platform that provides restaurants with a direct way to interact and engage with their customers. Reports to: Chief Revenue Officer Responsibilities: Attain quarterly and annual quota with targeted accounts in the mid-market Actively seek out new sales leads and business opportunities through active prospecting including emails, outbound calls and social messages. Research accounts, identify key players, and generate interest Follow the strategic sales cycle to ensure opportunities are moved through the proper sales stages effectively and efficiently Negotiate effectively, generating support and cooperation from a variety of key stakeholders to close deals that contribute to the defined revenue and growth targets Guide prospects by demonstrating market expertise, and client awareness to uncover business needs. Understand the way influence flows through the organization, budget is developed and allocated, decisions get made, change is implemented, and investment decisions are approved Maintain up-to-date and accurate recording of sales activities within the corporate CRM platform on a daily basis understanding the importance of sharing the status of sales activities so the Black Box resources can provide the best support and leadership possible Qualifications and Attributes: 5+ years of business development preferably at a technology company, with proven ability to deliver consistently strong and measurable results 2+ years Reputation management, surveys and review tracking/responding experience is preferred Excellent communication skills and the ability to present in front of executives Expert in strategic consultative sales process that is relationship driven Experience in crafting custom emails, writing LinkedIn messages, and using direct/digital mail to obtain meetings Strong and professional executive presence with willingness to connect to customers via phone, email and in person Experience with CRM and automation systems to generate, capture, nurture, track and report on leads, conversions and ROI. Salesforce experience a plus Proficient in Microsoft Office and Google product suite Excellent spoken and written communication skills as well as presentation skills Strong listening, probing and influence skills Sense of urgency to complete assigned tasks against deadlines and goals Self-motivated, hardworking and committed to your own success Detail-oriented with strong attention to follow-through Confident, creative, curious and high energy Accountability to performance Desire to build advanced sales skills Travel Requirements: ~20% travel required Our Values: Black Box Intelligence's core leadership principles directly support our employee's empowerment and growth. We are guided by a set of core values that are more than just a poster on the wall. · One Team - I am more than my department and will behave as such · Do Good - I will leave it better than I found it · Dream Big - Big visions lead to big results; take risks · Ignite Fire - I am passionate about the restaurant industry and the people in it · Own It - I take ownership and am relentless in my pursuit of excellence · Inspire Trust - Every interaction inspires trust Black Box Intelligence is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status.

PRIMARY RESPONSIBILITY: The ITAM Process Analyst must have in-depth knowledge and experience of the following: • Asset life cycle management (whether digital technology, information, financial or physical assets) best practice and governance • Digital technology asset life cycle management processes and supporting tools and services • Policy and process development and implementation • Technology contracts and their likely cost implications through the technology asset life cycle • Engagement with procurement, legal, tax and accountancy advisors for additional information • IT applications, operations, service and support organizations • Data processing, analysis and quality management tools RESPONSIBILITIES: The ITAM Process Analyst will: • Ensure that appropriate resources (people, tools, services) and processes are in place to gather and analyze data relating to digital technology asset life cycles and related processes. • Assist the CIO and IT leaders in developing effective ITAM strategies, policy, approaches and practices across the full range of digital technology assets used within the organization. • Develop reporting on remediation of digital technology asset-related risks and progress of optimization activity. • Gather data on and provide analysis of all activities that have an impact on the value, cost and risk of digital technology asset life cycles. • Provide finance with the data to support the analysis of digital technology asset project and maintenance budgets and business cases. • Assign responsibilities for sub disciplines such as software asset management (SAM), hardware asset management (HAM) and IT asset disposition (ITAD). • Ensure that ITAM-related tools and services are properly evaluated, selected, implemented, configured and maintained, with appropriate integration with other sources of organizational data. Qualifications EXPERIENCE AND REQUIRED SKILLS: The following experience is considered essential: • A senior management role including engagement with procurement, business stakeholders and frontline operational IT staff • Prior ITAM roles (hardware or software) or demonstrable experience of working with IT asset management professionals to deliver ITAM capability and improved business outcomes • 10 years of experience with IT, enterprise asset management or information management • 8 years of demonstrated leadership experience building cross-organizational consensus with exposure to technology providers and/or business clients • Experience with building business requirements for digital technology tools and services, developing business cases and selecting solutions using RFP documentation and processes • Experience leading system or tool implementations with responsibility for verifying capabilities, outputs, dependencies and implementation scope • ITIL v3 Foundations Certification required. Advanced training in ITIL service operations ITIL Expert Certification desired. • ServiceNow (Istanbul) EDUCATION: • Bachelor's degree or equivalent combination of education with 10 years of experience with IT, enterprise asset management or information management • ITIL v3 Foundations Certification required. Additional Information All your information will be kept confidential according to EEO guidelines.

We are seeking an experienced Business Development Manager to accelerate growth in the media and broadcast market. This role will position Black Box as the premier provider of high-performance Control Room solutions, serving customers that require secure, real-time data access and decision-making are critical. The ideal candidate combines fluency in KVM, AV, and Control Room architecture, with a consultative sales approach. Leveraging Black Box's portfolio of secure KVM switching, matrix KVM, KVM-over-IP, AV, and IoT distribution, this leader will expand our footprint with media/broadcast customers and their Systems Integrators-driving revenue, building market share, and establishing Black Box solutions as industry standards. Key Responsibilities: Drive new business and expand market share for high-performance KVM and AV solutions within the media/broadcast Control Room sector. Lead consultative, solution-based sales engagements that address customer pain points, ensuring secure, redundant, and high-availability system designs. Build strategic relationships with decision-makers (IT Directors, Engineers, Operations Managers, etc.), influencing procurement and technology adoption. Partner with Systems Integrators and internal engineering teams to ensure Black Box solutions are specified into large-scale broadcast environments. Position Black Box as the trusted authority in secure KVM and Control Room infrastructure through technical presentations, demonstrations, and proof-of-concepts. Monitor and report on emerging industry trends (KVM, AV, Control Room modernization) to keep Black Box at the forefront of technology shifts. Maintain a high-visibility Salesforce pipeline, providing accurate forecasts, business reviews, and competitive intelligence. Represent Black Box at industry events and conferences, strengthening brand visibility and thought leadership. Negotiate pricing and contracts to maximize revenue growth while ensuring compliance with customer procurement policies. Qualifications: 7-10 years of proven success in technical sales/business development within the media/broadcast sector, ideally focused on KVM, AV, or Control Room technology. Strong track record engaging with Systems Integrators and navigating complex broadcast procurement and deployment processes. Technical expertise in KVM and Control Room environments (matrix KVM, KVM-over-IP, secure switching, signal extension, video walls, multi-system workflows). Demonstrated ability to solution-sell, guiding customers through complex decisions and positioning enterprise-grade technology. Consistent record of driving profitable revenue growth and capturing market share. Highly motivated, results-oriented, and comfortable in a metrics-driven environment. Strong communicator with executive presence, able to engage CIOs, IT leaders, and technical stakeholders with equal credibility. Bachelor's degree required; MBA preferred. #LI-VB1

The Sales Development Representative (SDR) is responsible for generating qualified sales leads and opportunities for Black Box's KVM products and Control Room solutions. Such leads will be prospected and cultivated at the early sales stages, so that they can be further pursued by Black Box's sales teams. This entry-level role is focused on building pipeline and driving engagement with potential customers through proactive outreach, lead qualification, and close collaboration with the sales team. The SDR will serve as the first point of contact for prospective customers, developing awareness of Black Box's solutions, educating prospects, and setting the stage for successful sales engagements. The ideal candidate is curious, motivated, and eager to learn solution-based sales in a technology-driven environment. Key Responsibilities: Research, identify, and prospect potential customers within target markets (control rooms, video walls, high performance KVM, etc.). Proactively engage leads through phone calls, emails, LinkedIn, and other outreach channels. Qualify inbound leads generated by the marketing team and various sales campaigns, ensuring they meet criteria for sales opportunities. Nurture early-stage prospects by educating them on Black Box's solutions and value propositions. Collaborate closely with other members of the company's sales teams to schedule discovery calls, product demos, and meetings. Maintain accurate and up-to-date records of all prospect interactions, leads, and pipeline activity in Salesforce. Support marketing and sales initiatives, including webinars, trade shows, and events by helping drive attendance and follow-up. Provide feedback to sales and marketing teams on prospect insights, objections, and competitive intelligence. Meet or exceed monthly and quarterly activity and qualified opportunity goals. Skills, Knowledge, and Abilities: Strong communication skills (verbal and written) with a professional, customer-focused approach. Ability to quickly learn and articulate technical solutions in simple, customer-friendly language. Self-motivated, energetic, and goal-oriented, with a strong desire to build a career in sales. Self-starter with a positive, optimistic attitude - even when handling rejections. Comfortable making outbound calls and engaging decision-makers at various levels. Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously. Collaborative team player with the ability to work cross-functionally. Analytical thinking with the ability to qualify and prioritize leads. Qualifications: Bachelor's degree preferred, or an equivalent combination of education and relevant experience. 1-3 years of experience in sales, business development, or customer-facing roles; internships or part-time positions with cold-calling experience will also be considered. Familiarity with Salesforce or other CRM systems is a plus. Knowledge of, or interest in, technology solutions (control rooms, AV, KVM, etc.) preferred but not required-comprehensive training will be provided. #LI-VB1

ServiceNow Developer is responsible for designing, developing, and implementing ServiceNow solutions that align with business requirements. They provide technical leadership, ensure best practices, and optimize ServiceNow capabilities to support IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and other modules. Key Responsibilities: * Design and implement scalable, secure, and high-performing ServiceNow solutions. * Develop architectural blueprints and roadmaps for ServiceNow platforms. * Ensure alignment with enterprise architecture, security, and compliance standards. * Lead workshops and discussions to gather business and technical requirements. * Oversee ServiceNow configuration, development, and customization. * Guide development teams in scripting (JavaScript, Glide API) and integrations. * Implement ServiceNow modules such as ITSM, TPSM, ITBM, CSM, HRSD, and S2P. * Manage instance upgrades, patches, and performance optimizations. * Design and implement integrations between ServiceNow and external systems (REST, SOAP, MID Server, APIs). * Automate workflows using Flow Designer, Business Rules, and Orchestration. * Ensure data consistency and synchronization across integrated platforms. * Establish and enforce ServiceNow development standards, coding guidelines, and best practices. * Define governance models for instance management, security, and compliance. * Conduct code reviews and ensure adherence to ServiceNow architecture principles. * Provide mentorship to ServiceNow developers and administrators. * Collaborate with cross-functional teams to drive digital transformation. Technical Skills: * Strong expertise in ServiceNow platform and best practices. * Experience with ServiceNow modules (ITSM, ITOM, ITBM, CSM, HRSD, FSM, S2P). * Proficiency in JavaScript, Glide API, Flow Designer, Business Rules, UI Policies, and Client Scripts. * Knowledge of REST, SOAP APIs, MID Server, and integration methodologies. * Hands-on experience with ServiceNow Performance Analytics, Reporting, and CMDB. Soft Skills: * Strong problem-solving and analytical thinking. * Excellent communication and stakeholder management. * Ability to lead and mentor development teams. * Experience in agile methodologies (Scrum, Kanban). Qualifications & Certifications: * Bachelor's or master's degree in computer science, IT, or a related field. * ServiceNow Certified System Administrator (CSA) - Required. * ServiceNow Certified Implementation Specialist (CIS) - Preferred. * ServiceNow Certified Application Developer (CAD) - Preferred. #LI-AB1 #BlackBoxJobs

Comtech LLC is a woman-owned small business focused on delivering end-to-end solutions and products. Since 1998, we have successfully serviced enterprises across the public and private sectors, and the Department of Defense. Our services span all aspects of business, providing a holistic approach for managing an organization. Job Description Cloud experience: Azure AWS Networking experience: Experience with firewall, switch, routing; no dynamic configuration needed Cisco/Meraki Wifi Sophos Firewall Cisco switches HIPAA compliance experience a plus Culture fit notes: Needs to be comfortable with a lack of formality Needs to be a strong team player/collaborative Additional Information All your information will be kept confidential according to EEO guidelines.

We are seeking a dynamic Senior Marketing Manager to lead strategic marketing initiatives for our Global Data Center business. This role is central to driving focused engagement and brand visibility across hyperscalers, colocation providers, general contractors, and enterprise data center clients. As a senior member of the marketing team, you will build and execute high-impact marketing programs that align with sales priorities and elevate Black Box's presence in the global data center space. You'll collaborate closely with Sales, Solutions Engineering, and Global Marketing to showcase how our infrastructure solutions & services enable scalable, future-ready data centers. Key Responsibilities: Data Center Marketing Strategy: Develop and execute a comprehensive marketing plan tailored to data center buyer personas and market dynamics. Leverage ABM marketing tactics to help sales uncover new opportunities and support long-cycle enterprise sales. Campaign Development & Execution: Build integrated, multi-channel campaigns (digital, email, events, content syndication) to influence decision-makers across target accounts and drive engagement through the buyer journey. Event & Conference Engagements: Lead our presence at select Data center industry events, including booth design, content planning, speaking engagements, and follow-up strategy. Support roadshows, roundtables, and partner events to increase touchpoints and pipeline influence. Content Alignment: Partner with the content team to shape compelling, insight-driven messaging and assets that speak to data center decision-makers. Identify content needs and deliver assets such as case studies, blogs, whitepapers, or presentations. Sales Enablement: Develop and maintain collateral, battlecards, and pitch decks that equip sales teams with tools to engage technical and executive stakeholders. Work closely with sales subject matter experts on content creation. Data & Performance Analysis: Track and report on key KPIs including campaign ROI. Continuously optimize programs based on performance data and market feedback. Budget Management: Own the data center marketing budget and allocate spend strategically across tactics and audiences to drive measurable outcomes. Qualifications: Experience: 7+ years in B2B marketing, with at least 3 years focused on data center, IT infrastructure, or enterprise technology marketing. Experience working with hyperscalers or large technology partners is a plus. Campaign Expertise: Proven success in creating and scaling global or regional ABM campaigns using tools, LinkedIn, and Salesforce. Experience in building sales-aligned campaigns that drive pipeline and revenue. Event Marketing: Experience planning and executing industry events and executive roundtables; strong attention to event logistics and brand execution. Collaboration: Skilled in working across cross-functional teams, including sales, technical, and executive stakeholders, to ensure alignment and successful campaign delivery. Communication: Strong written and verbal communication skills. Education: Bachelor's degree in Marketing, Communications, or a related field; MBA a plus. #LI-VB1

Primary Roles & Responsibilities: Technical Support & Customer Engagement - Provide pre-sales and post-sales technical support to customers and internal teams, handling complex inquiries from product specifications to troubleshooting critical system issues. Product Development & Testing - Contribute to new product launches through hardware/software validation, stress testing, bug diagnosis, and comprehensive quality assurance processes. License & Tool Management - Maintain operational oversight of Black Box product licensing (e.g. Boxilla and RemoteApp license generation tools), including training operations teams and ensuring proper documentation. Regulatory Compliance - Lead certification efforts for EMC, Safety, and Environmental standards including country-specific requirements (e.g. BIS, China RoHS, CB) and maintain compliance with related regulations. Firmware & Software Management - Oversee firmware storage, conduct interoperability testing, and manage release processes for software/firmware updates to customers. Documentation & Training - Create technical documentation, sales training materials, and customer-facing content while supporting international teams with regulatory classifications. Cross-Functional Collaboration - Work with product management, product development, sales, engineering, and operational teams to ensure seamless product lifecycle management and customer satisfaction. Competitive Research - Does competitive product analysis and testing, communicates competitive intelligence on features, value propositions, pricing information to product managers and other stakeholders. Continuous Learning - Stay current with technologies and trends and incorporate this knowledge into products and solutions to solve customer problems. Business Development - Assists with trade show product demo design and presentations as required. Skills, Knowledge, Abilities: Excellent written, verbal and listening communication with many diverse stakeholders. Self-motivated and driven with a results-driven attitude, market-oriented approach, and a curious mind. Experience or certifications in technology hardware computer networking, signal switching, and visualization technologies. KVM and/or audio/visual product experience is strongly desired. Solid teamwork traits and the ability to work collaboratively in a multidisciplinary team environment. Strong organizational skills with ability to manage multiple priorities. Travel is required, approximately 10% of the time, primarily in North America with occasional international travel. Education/Experience Requirements: 5+ years of experience in a related role in a electronics hardware environment. Experience working with KVM and/or audio/visual products is strongly preferred. Must have strong experience in working with customers and external/internal stakeholders to research and resolve technical concerns. 4-year degree in Engineering, Engineering Technology or Computer Science. Significant experience within this industry may be substituted for candidates with an Associate's degree in a technical field. Must process strong technical knowledge and product engineering, with the ability to learn everything about Black Box's product lines. Must possess strong communication and customer service skills, and be able to serve as a customer advocate when interacting with all other functional areas of the business. Must skillfully navigate a matrix/cross-functional environment, using influence skills to drive the team to accomplish mutual goals. Able to gather, analyze and use data, facts and input from multiple sources to analyze technical performance data, identifying trends, opportunities, issues, and threats, solve problems, and make timely/informed decisions. Self-motivated and driven with a results-driven attitude, market-oriented approach, and a curious mind. Ability to work effectively in a fast-paced, dynamic environment with multiple competing priorities. Understanding of EMC/Safety/Environmental compliance standards and regulatory frameworks for specialized vertical markets (e.g. government, defense, broadcast, etc.) Experience with firmware/software testing and technical documentation. Strong problem-solving abilities and analytical thinking. #LI-VB1

Job Responsibilities: Configure, test, and deploy laptop and workstation hardware and software to users both locally and remotely Oversee Laptop/Desktop imaging including installations of all appropriate applications and security layers Diagnose and resolves problems related to the operation of PCs on the network Troubleshoot and repair break/fix issues Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts SMART HANDS to take direction and perform Data Center related activities e.g. physical connectivity and cabling, coordinate with the Infrastructure teams regarding compute, storage, backup and networking activities on an as needed basis. Travel to the data center in Pittsburgh when needed is a requirement Provide solutions to user issues by identifying problems, researching answers, and helping to implement Train users in basic problem resolution and understanding of how to make efficient use of their PCs Respond to user requests and service issues in a timely and professional manner Provide support via phone and using remote support software Create, monitor, update, and close tickets using Service Now ticketing system Adhere to Black Box corporate, technology and security policies at all times while performing daily functions Remain current on technical and operational details concerning PC products and support Personal Qualifications Degree and/or technical education in Information Technology or related field along with 10+ Years of relevant hands on experience in an end user and customer focused networked PC environment Industry-specific certifications such as A+, Microsoft and ITIL are a plus but not required. Comfortable working independently in a fast-paced office setting while supporting a wide variety of job roles. Proficient in time-management and the ability to multitask and prioritize daily support requests and projects. Ability to diagnose, isolate and troubleshoot computer physical hardware and software components both remotely and locally. Exhibit professional attitude and appearance with excellent verbal, interpersonal and communication skills. Self-motivated, enthusiastic, solid problem-solving skills, detail oriented, willing to learn and a desire to succeed. Technical Qualifications Extensive experience with Win10/11 OS - Control panel, System settings, networking, device manager Microsoft Outlook, Word, Excel Cisco AnyConnect or experience with VPN client technologies Cisco Web-Ex Hands on Working knowledge in MS Entra, InTune Administration, MDM Experience with endpoint security tools, ex: CrowdStrike Falcon, Cisco Umbrella, Cisco Anti-Malware protection Microsoft email and Outlook on an Hybrid O365 Environment - OST/PST, Email Profiles, Shared Folders, Archives, Add-on's and Webmail Networking - Exposure and knowledge of networking protocols and components - TcpIP, DHCP, DNS, Switches, Routers, Firewalls, VPN, Tokens, WiFi, Hotspots & Nic's. Active Directory Password resets and User properties. Working knowledge of WebEx audio/video conferencing systems Understanding and prior experience working on the physical setup of a Data center Laptop backup - Black Box uses NovaStor Tools Knowledge - Remote access support tools Bomgar - Good to Have Ticketing System Service Now Software Push Manage Engine Asset Management Data recovery tools Disk Encryption Citrix virtual apps desktop and Citrix Workspace Laptop/Workstation imaging technologies Manage Engine Endpoint Central Virtual Private Network Cisco AnyConnect Endpoint Security management Cisco AMP-Umbrella and CrowdStrike Falcon

This role is part of our mobile workforce team and will be required to travel across the US to help our Data Center business grow. Kickstart Your Career in Technology + Hands-On Field Work Are you ready to launch a career where technology meets real-world impact? At Black Box Network Services, we're looking for Low-Voltage Technicians who are eager to learn, grow, and make a difference in keeping people connected and secure. This is a great opportunity if you're passionate about tech, enjoy problem-solving, and want to build valuable skills in a high-demand field. We'll provide the training, mentorship, and career path to help you succeed. What You'll Do * Install, troubleshoot, and maintain low-voltage systems such as Fiber Optics, Copper, Construction, Infrastructure, and Telecommunications. * Learn how to read schematics and use industry-standard tools to complete installations. * Gain hands-on experience in cabling, networking, and system integration. * Work alongside experienced technicians while building your technical foundation. * Deliver great service to clients while representing Black Box in the field. * Ensure all work follows safety guidelines and industry standards. What You'll Bring * Interest in technology, electronics, or hands-on mechanical work. * Curiosity and willingness to learn new tools, systems, and processes. * Strong problem-solving skills and attention to detail. * Ability to work independently and as part of a supportive team. * A "can-do" attitude with the drive to grow your career. * Bonus: Familiarity with computer networking, construction principles, or networking is a plus. Why Join Black Box? * Career Growth - Start in the field, grow into advanced technical or leadership roles. * Training & Mentorship - Get hands-on training from industry experts. * Team Culture - Be part of a collaborative, supportive team environment. * Purpose-Driven Work - Play a role in building secure, connected environments for communities and businesses. If you're excited to start your career in technology and want a job where you can learn by doing, we'd love to hear from you. Apply today and take the first step into a career with limitless possibilities. Job Type: Full-time Pay Starts: $20.00 Expected hours: 40 per week + OT (project specific) Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible spending account * Health insurance * Health savings account * Paid time off * Vision insurance Ability to Relocate: * Plano, TX 75093: Relocate before starting work (Preferred) Willingness to travel: * 50% (Preferred) Work Location: On the road