TKXS by TELUS Agriculture jobs - 21 jobs

Are you ready to embark on an electrifying journey that will revolutionize the global food system? Seize this opportunity to join the trailblazing team at TELUS Agriculture and Consumer Goods (TAC) - a powerhouse committed to disrupting the status quo with state-of-the-art applications that leverage data to reimagine the way we approach food! We are not just a team; we are an inspired collective on a relentless mission to establish the most trusted food system worldwide, unraveling transformative insights and optimizing processes from the fields to your plate. At TAC, we are more than just individuals; United in passion and purpose, we collaboratively breathe life into these extraordinary opportunities. Our Team and What We'll Accomplish Together The business consultant is responsible for all elements applicable to our product throughout the delivery of our projects. This includes ensuring that the design of our solutions is fit for purpose for our customers and documented, front end configuration of the application, documentation of interface specifications, unit testing, SIT & UAT support & guidance, super user training and hyper care support. They will utilise their strong business acumen to solve design decisions with process over customisation, advising our customers on best practice and influencing their design choices. What You'll Do * Project Design * Lead in design sessions by gathering customer requirements, documenting configuration decisions, working with customers to address gaps with business processes before customisation and set expectations. * Configuration * Front end configuration of the application to design specifications * Testing * Unit testing of the application prior to release to the customer, provision & maintenance of standard test scripts , SIT & UAT support * Training * Train the trainer for customer super users * Hypercare * Support through hypercare phase and knowledge transfer to support What You Bring * CPG experience in either sales or finance roles with exposure to TPM software OR minimum 2 years as a business consultant deploying TPM software * Demonstrated understanding of consumer goods functions including demand planning, sales, finance accruals & settlements and RGM * Solid understanding of business process across CPG functions * Exceptional communications skills are essential * The ability to work & collaborate effectively with a remote team * The ability to combine strong business acumen with TPM application capability to effectively solve complex business requirements At TELUS Agriculture and Consumer Goods, we pledge our commitment to actively promote diversity, equity, inclusion, reconciliation and accessibility. We celebrate and value your unique perspective and life experiences, and we invite you to join us in our journey of growth and learning. Together, we aspire to foster a global community where all individuals are respected, heard, and can authentically bring their whole selves to work. #LI-remote

Job Title: Electricity & Utilities Customer Service Representative Company: Call Center Haven About Us: Call Center Haven is dedicated to helping businesses and consumers optimize their utility expenses while promoting sustainability and efficiency. We are seeking motivated and results-driven Remote Sales Utilities Brokers to join our dynamic team. This role is ideal for someone who excels in a remote work environment and has a passion for sales and solutions. Job Summary: As a Remote Sales Utilities Broker (Residential and Commercial) at Call Center Haven, you will be responsible for generating new business opportunities and managing client relationships in the utilities sector (electricity, internet, tv, phone and security). You will work closely with prospective clients to understand their needs, provide tailored solutions, and negotiate contracts to secure favorable terms. Your goal will be to maximize sales opportunities and contribute to the company's growth and success. Key Responsibilities: Lead Generation: Identify and prospect potential clients through various channels, including but not limited to cold calls, emails, and networking. Client Consultation: Conduct thorough needs assessments to understand client requirements and offer customized utility solutions that align with their business objectives. Sales Presentations: Prepare and deliver compelling sales presentations and proposals to potential clients, highlighting the benefits and value of our utility services. Negotiation: Negotiate terms and conditions with clients to close deals and achieve sales targets while maintaining profitability for the company. Account Management: Build and maintain strong relationships with existing clients to ensure satisfaction, address concerns, and identify opportunities for upselling or cross-selling. Market Analysis: Stay informed about industry trends, market conditions, and competitor activities to effectively position our services and adapt strategies as needed. Reporting: Track and report on sales activities, pipeline status, and performance metrics to provide regular updates to management. Collaboration: Work closely with internal teams, including marketing, customer service, and product development, to ensure seamless client experiences and effective solution delivery. Qualifications: Experience: Proven track record in sales or customer service Skills: Excellent communication and negotiation skills, with the ability to build rapport and influence decision-makers. Technical Knowledge: Strong understanding of utility services, market dynamics, and energy solutions. Self-Motivation: Ability to work independently, manage time effectively, and meet sales targets in a remote work environment. Tools: Proficiency in CRM software What We Offer: Competitive Salary: Commissions-only salary with performance-based incentives and bonuses. Flexibility: Remote work arrangement Supportive Team: Access to a collaborative and supportive team environment with regular virtual meetings and check-ins. How to Apply: If you are a proactive and driven sales professional with a passion for the utilities industry, we would love to hear from you. Please submit your resume Working Place: Lubbock, Texas, United States

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 38 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients' success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 13 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human-machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data- rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 20 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Job Description ROLE OVERVIEW Drive development of Banking Financial and Services with responsibility to identify new business opportunities, lead end-to-end sales pursuit, manage client relationships while collaborating with the broader organization to bring forth the best of Sutherland to meet customers' needs. DUTIES AND RESPONSIBILITIES Sales engagement: Driving end-to-end pursuit cycle Consistently generate $3M of revenue from net new logos every year Identify, create, and qualify opportunities (sole sourced, RFPs). Shape and solution engagements in collaboration with subject matter experts as relevant Work with Enterprise customers in helping them get the most from their technology/business investments with appropriate support models. Understand the competitive landscape in the core banking, brokerage, capital markets, back office and be able to participate in design/solutioning of support experiences based on market/customer requirements. Originate, qualify, and close large, digital transformational services engagements spanning business process services, digital, consulting, IT services, analytics. Develop and communicate compelling value propositions and advance sales conversations Drive pricing and MSA negotiations with clients as well as internal approvals Client relationship management and networking: Forging strong relationships Build trusted advisor relationships and influential partnerships based on a strong foundation of business and technology expertise; build on top of and leverage existing client relationships from past work Engage/develop relationships with and sell to C-suite executives Work with vertical heads and account management teams in existing Sutherland accounts to ensure year-over-year revenue growth Build a nuanced understanding of the customer's environment and pain points; synthesize and share through the Sutherland organization so that appropriate value propositions can be crafted Invest in social selling - own and promote Sutherland's brand Teaming: Collaborate to bring forth best of Sutherland Collaborate closely with solutioning studios / CoEs, delivery, vertical sales team and other horizontals including analytics, Sutherland labs, Platform Group, as needed to build customized solutions for end clients Expertise and knowledge management: Staying ahead of the curve Track industry developments, implications of macro-economic moves, new business models, industry disruptors (regulations, new offerings, new players); track technology developments Track competitors' investments, footprint, new offerings; develop account-specific insights Sales operations Develop and own sales plan for winning priority new accounts for Sutherland; review sales pipeline with leadership to ensure target achievement Accountable for the client relationships from deal conception to closing. Qualifications Education: Bachelor's degree, MBA preferred 15+ years of experience in business development with depth in the Banking industry. Experience selling digital transformation, customer experience focused services with hands-on experience pursuing, shaping, and closing deals Experience and examples of engaging senior stakeholders on business problems and ability to match those with relevant service offerings Well networked, with strong references from key stakeholders (buyers, influencers) in F500 enterprises Experience in growing and sustaining long-term customer relationships Resourceful, understands and leverages “The-art-of-the-possible” Proven track record of delivering excellence through informal experience Confident communication/ active listener with top tier skills in “telling the story” and facilitating conversation Will win “or die trying” attitude towards goals Top tier capacity for reasoning, logic, critical thinking & problem solving Looks to research, learn & understand on relevant topics Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

is 10am - 7pm Thursday thru Monday. BASIC FUNCTION Provide advanced tech support to contracted remote call center agents, non-agent contractors, and Working Solutions staff to support and sustain program technology; Enable productivity and contribute to the growth and success of Working Solutions. To qualify for employee positions, candidates must be legal residents of one of the following states: AR, AZ, FL, IN, IA, MI, NC, NE, OH, TN, TX. PRINCIPAL ACCOUNTABILITIES * Complete research and/or training necessary to understand WSOL and client technologies and requirements. * Monitor ticketing systems and provide escalated tech support responses for issues not resolvable with initial troubleshooting or documented end-user instructions. * Provide direct remote support for standard to advanced technological issues and gain a more direct understanding of a reported issue. * Provide accurate, professional, and timely responses to supported end-users through all available communication channels * Ensure agents are utilizing secure and updated desktop environments. * Work in tandem with other support team members and provide additional assistance during peak times. * Perform credential management tasks (add / remove / modification / auditing) across multiple systems to maintain system access for users. * Document and publish findings for technical issues, fixes, risks, mitigation steps to internal team members, Working Solutions ISS and Operational teams, and agent community. * Consistently document and communicate status of in-progress issues via ticketing system, e-mail responses, and change-of-shift team updates to minimize down-time for end-users. * Communicate directly with client-level peers where escalation is needed; Drive escalations to resolution through client, Working Solutions ISS Management & Operational channels.

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable result Job Description OSP Design Engineer (Individual Contributor) Role Summary: Technical Execution & Network Design: The OSP Design Engineer is a hands-on technical role responsible for the end-to-end design of fiber optic network infrastructure. This Individual Contributor is responsible for the full lifecycle of engineering deliverables, including field data collection, High Level Design (HLD), detailed Low Level Design (LLD), and the generation of permit packages. This role requires high proficiency in GIS/CAD software, a strong understanding of OSP construction principles, and the ability to work independently to meet project timelines and quality standards. Key Responsibilities 1. Network Design (HLD & LLD) High Level Design (HLD): specific route planning, serving area architecture, and feeder network design to maximize coverage while minimizing construction costs. Low Level Design (LLD): Produce detailed construction-ready prints, including conduit configuration, fiber splicing schematics, building entrances, and termination points. Calculations: Perform optical power budget calculations and material selection to ensure network integrity. Software Utilization: Utilize OSP/GIS design software (specifically IQGEO, ARAMIS, WALDO, and MicroStation/BSTCAD) to create accurate geospatial records and engineering drawings. 2. Field Engineering & Data Collection Fielding: Conduct physical site surveys and walk-outs to validate route feasibility, identify obstacles, and verify existing utility infrastructure. Make-Ready Engineering: Assess pole loading and identify necessary make-ready work for aerial attachments in compliance with NESC/GO95 standards. Verification: Validate "as-built" documentation against actual field conditions to ensure database accuracy. 3. Permitting & Right-of-Way (ROW) Permit Preparation: Create comprehensive permit application packages (drawings, traffic control plans, and narratives) for submission to State DOTs, municipalities, railroads, and utility pole owners. Regulatory Compliance: Ensure all designs adhere to local codes, ordinances, and utility owner requirements (e.g., specific depth requirements, running line offsets). Coordination: Respond to technical inquiries from permitting agencies to expedite approval processes. 4. Quality & Project Support Quality Assurance: Perform self-checks and peer reviews on design prints to ensure zero-defect handoffs to construction teams. BOM Generation: Generate accurate Bill of Materials (BOM) and Labor estimates for assigned projects. Construction Support: Act as the technical point of contact for construction crews during deployment, resolving design-related issues (redlines) that arise in the field. Qualifications Experience: 3-7 years of hands-on experience in OSP Design and Engineering, specifically with FTTx, Metro, or Long-Haul fiber networks. Technical Knowledge: Proficiency in designing aerial, buried, and underground conduit systems. Strong understanding of fiber optic topology (splitters, cabinets, splice closures). Knowledge of industry standards (NEC, NESC, BICSI). Software Proficiency: Demonstrated operational experience with GIS and CAD platforms. Specific proficiency in IQGEO, ARAMIS, WALDO, or MicroStation/BSTCAD is highly preferred. Education: Bachelor of Science in Engineering, Engineering Technology, or equivalent relevant field experience. Field Capabilities: Ability to travel to local sites for field surveys and possession of a valid driver's license. Preferred Qualifications Certifications: Lean Six Sigma Green/Yellow Belt (focus on process efficiency) or RCDD certification. Permitting Experience: Specific experience working with FDOT or complex municipal permitting systems. Data Skills: Proficiency in Excel (VLOOKUP, Pivot Tables) for BOM management and data reporting. Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients' success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human-machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data- rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Sutherland Healthcare Solutions is a leading provider of Health Information Management, Revenue Cycle Management and Healthcare Customer support solutions to the healthcare industry. Our solutions encompass a comprehensive suite of platform enabled back-office and front office services that span the Provider, Payer, and Healthcare IT sub verticals. We collaborate with healthcare providers and payers utilizing a unique and flexible blended shore approach. Our solutions are focused on increasing the operating margins and cash flow generation of our healthcare clients by deploying efficient business processes, proprietary re-engineering methodologies and technology enabled automation. Job Description About the Role: We are seeking an experienced and dynamic Hunter (Director / A / VP level) to drive new client acquisition in the Content Moderation / Trust & Safety space across North America. This individual will play a critical role in expanding our client base by identifying, qualifying, and closing strategic deals with digital platforms, tech companies, and social media businesses. The ideal candidate has a proven track record in enterprise sales, particularly in outsourcing, BPO, or managed services within the content moderation, digital operations, or trust & safety domains. 1. New Business Acquisition (60%) Identify, prospect, and acquire new logos in the content moderation / trust & safety domain. Create and execute a strategic go-to-market plan targeting high-potential accounts in social media, e-commerce, gaming, and other relevant verticals. Develop and present winning proposals, RFP responses, and commercial models. Manage the entire sales cycle - from lead generation to contract closure. 2. Market Intelligence & Solutioning (15%) Collaborate with pre-sales, solutions, and delivery teams to build tailored content moderation offerings. Stay updated on industry trends, platform safety regulations, and competitive landscape. Provide client feedback to refine offerings and value propositions. 3. Strategic Relationship Management (15%) Build strong relationships with C-level and senior stakeholders at prospect organizations. Represent the organization at industry events, conferences, and client meetings. Act as a trusted advisor to prospects by understanding their business and operational needs. 4. Internal Collaboration & Reporting (10%) Work closely with marketing, partnerships, and delivery teams to align go-to-market strategies. Provide regular pipeline updates, sales forecasts, and performance metrics to leadership. Use CRM tools (e.g., Salesforce) to manage pipeline and reporting. Qualifications 10-15+ years of experience in enterprise sales / business development. Minimum 5+ years selling content moderation, trust & safety, or related digital operations services in a BPO / outsourcing context. Deep understanding of social media, UGC platforms, e-commerce, online safety, and content compliance. Demonstrated success in acquiring large, complex deals in the North American market. Strong network of decision-makers and influencers in target sectors. Excellent communication, negotiation, and presentation skills. Bachelor's degree (MBA preferred). Preferred Skills: Exposure to global delivery models and cross-functional collaboration. Understanding of GenAI/ML applications in moderation. Knowledge of platform regulations: DSA, Section 230, etc. Experience working with Trust & Safety teams in tech platforms. Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Inside Sales Representative The Inside Sales Representative is responsible for managing inbound and outbound sales activities for Lifeline Senior Living's product and service portfolio, including resident safety systems, wander management, and software solutions. This role supports our customers and field sales team by preparing quotes, processing orders, and maintaining strong customer relationships. The ideal candidate is detail-oriented, organized, and passionate about helping senior living communities find the right technology to enhance resident safety and staff efficiency. Key Responsibilities Sales & Customer Engagement * Respond promptly to customer inquiries by phone and email regarding pricing, product specifications, and availability. * Qualify leads and determine customer needs to recommend appropriate Lifeline solutions. * Prepare, send, and follow up on sales quotes to ensure timely closure. * Maintain regular communication with customers to build and sustain relationships. Order Processing & Coordination * Enter and track orders in the CRM and ERP systems, ensuring accuracy and timeliness. * Coordinate with Operations, Service, and Logistics teams to ensure smooth delivery and installation of systems. * Assist in resolving any order discrepancies, returns, or billing adjustments. Support for Field Sales & Marketing * Collaborate with Sales Account Managers to manage shared accounts and ensure seamless customer handoffs. * Provide administrative support including quote preparation, documentation, and pipeline reporting. * Work with Marketing to follow up on campaign leads and nurture potential opportunities. Reporting & Continuous Improvement * Maintain accurate customer and opportunity records in Salesforce. * Provide regular updates on quote activity, conversion rates, and sales performance metrics. * Participate in product and system training to maintain current knowledge of Lifeline offerings. Qualifications * Associate or bachelor's degree in business, Communications, or a related field preferred. * 2+ years of inside sales, customer service, or account management experience (B2B preferred). * Excellent written and verbal communication skills. * Proficiency with Microsoft Office and CRM tools (Salesforce experience a plus). * Strong attention to detail, time management, and follow-through skills. * Ability to work both independently and collaboratively in a fast-paced environment. Key Performance Indicators (KPIs) * Quote-to-order conversion rate * Average response time to customer inquiries * Customer satisfaction and repeat order rate * Accuracy of CRM and order data entry

Global Contact Services (GCS) is a long-term contractor for NYC Transit Authority (NYCTA). GCS provides 24/7/365 customer service for the NYCTA “Access-a-Ride” transportation program. It provides public transportation for eligible customers who have disabilities that prevent them from using the public buses and subways. Currently, GCS is hiring Full-Time or Part-Time positions - both experienced and entry level. Remote Positions are available for workers within a 50-mile radius of 3300 Northern Blvd, Long Island City, NY. This area includes all five boroughs, wider NY and parts of New Jersey. The positions are primarily remote - there may be times when you are required to report to the office Two weeks of ON-SITE training are required for all new employees . Qualifications include: Excellent Communication Skills - clear speaking, focused listening, note taking, data entry, friendly personality Strong Work Ethic - Being on-time, following directions, available for overtime, shift bid flexibility Personal Computer - Must have and use a desktop or laptop with the latest version of Windows or mac OS operating system. Chromebooks, iPad, tablets and other mobile devices will NOT work with the systems required for a remote employee. Must be willing to allow GCS to load free anti-virus software on your personal computer. Remote Environment - must have a designated areas, free of distractions to perform your duties as a remote employee. GCS provides a headset for you to use and cybersecurity during your paid training period Paid Training classes are being filled now. Apply today.

Job Description We are looking for an experienced CC&B Software Developer with demonstrated success in developing tools and interfaces to high-performing, scalable, enterprise-grade utilities billing applications. You will be part of a talented software team that works on mission-critical applications. Your roles and responsibilities include managing application development while providing expertise in the full software development lifecycle, from concept and design to testing. Your responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems. If you have design, analysis and development in the utilities sector using CC&B, this remote opportunity might be the right fit for you Responsibilities Contribute in all phases of the development lifecycle Write well designed, testable, efficient code Ensure designs are in compliance with specifications Prepare and produce releases of software components Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review Requirements BS/MS degree in Computer Science, Engineering or a related subject Proven hands-on Software Development experience with the Oracle CC&B solution Proven working experience in Java development Hands on experience in designing and developing applications using Java EE platforms Object Oriented analysis and design using common design patterns. Experience using Database technology Experience developing interfaces and tools to the Oracle Database solution Experience with test-driven development This is a contract role. It is fully remote. The expected Duration is at least 12 months and you must have demonstrated work experience with the CC&B application.

About the Company Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America's largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at *********************** Compliance Manager Reporting to the Director of Compliance & Credentialing, the Compliance Manager is a hands-on leader responsible for day-to-day oversight of the Audit & Compliance vertical. This role manages a team of compliance professionals and serves as a subject matter expert across a wide range of regulatory and contractual compliance domains, including CMS, HIPAA, TCPA, marketing, and healthcare industry standards. The Compliance Manager ensures effective internal controls, timely responses to audits and inquiries, and supports continuous readiness for evolving requirements across multiple business lines. Job Duties and Responsibilities Audit & Compliance Operations Oversee internal and external audit coordination, including documentation requests, evidence gathering, and official responses. Maintain a centralized compliance calendar to track audit timelines, policy review schedules, and reporting deadlines. Develop and implement internal compliance monitoring programs to validate ongoing adherence to regulatory and contractual requirements. Review and interpret applicable federal, state, and local regulations impacting our service offerings (e.g., CMS, HIPAA, TCPA, FDA, FCC, and Medicaid/Medicare managed care programs). Lead the creation, maintenance, and dissemination of internal compliance policies and procedures. Support offshore subcontractor disclosure and monitoring requirements under CMS and payer guidance. Team Leadership & Coaching Supervise and coach a team of compliance specialists (entry-level through senior), including task delegation, performance feedback, and structured development. Foster a culture of accountability, ethical conduct, and continuous learning. Provide real-time coaching and ensure clear ownership of compliance deliverables. Assess team capacity and realign assignments as needed to meet critical deadlines or adjust for ad hoc reviews. Execution & Subject Matter Expertise Serve as the escalation point for complex compliance questions, audit findings, and regulatory interpretations. Draft and review responses to audit and oversight body inquiries, including corrective action plans (CAPs), in collaboration with legal counsel as appropriate. Maintain familiarity with CMS supplemental benefit guidance, state-specific managed care requirements, and healthcare marketing regulations. Develop and deliver internal training to support operational and contractual compliance, including onboarding and ongoing education. Cross-Functional Engagement Partner with Legal, Sales, Product, Marketing, and Operations to identify compliance considerations related to new products, marketing initiatives, or contract commitments. Collaborate with HR and Credentialing to support employee background checks, exclusion checks, and workforce verification (e.g., E-Verify). Represent the Compliance team in external partner meetings and audit discussions when needed. Process Improvement & Reporting Identify and lead initiatives to improve compliance workflows, automate audit tracking, and streamline documentation practices. Ensure accurate maintenance of compliance-related documentation across internal systems such as Salesforce, SharePoint, or other internal platforms. Track and report key compliance metrics to leadership and support risk assessments or readiness reviews. Skills and Qualifications Bachelor's degree preferred or equivalent work experience. Advanced degree or certification in Compliance (e.g., CHC, CHPC) strongly preferred. 4-6+ years of compliance experience in healthcare, health tech, or related regulated industry required. 2+ years of experience managing or mentoring a compliance or audit-focused team. Familiarity with CMS, HIPAA, TCPA, Medicare Advantage, Medicaid MLTSS, HCBS, and subcontractor compliance standards. Proficiency in Microsoft Office Suite, SharePoint, Salesforce, and compliance tracking tools. Exceptional verbal and written communication skills. Demonstrated ability to manage multiple priorities in a fast-paced, deadline-driven environment. Strong analytical skills, attention to detail, and proactive problem-solving mindset. Ability to balance team management with individual contributor responsibilities. Occasional travel (less than 10%) for audits, training, or team meetings.

Do you like providing support and guidance to ensure customers have an exceptional experience? Are you familiar with medical terminology? Do you have experience in a medical credentialing environment? Join us. We are Sutherland. We provide our clients' customers with seamless, personalized and efficient experiences across a variety of industries including banking and financial services; insurance; communications, media and entertainment; healthcare; technology; retail and consumer packaged goods; and travel, transportation, hospitality and logistics. Together, our nearly 40,000 employees deliver measurable results and create exceptionally engineered brand experiences for some of the world's best-known brands. Job Description We now seek action-oriented, problem-solving and self-motivated individuals to join us and showcase their customer service and related data entry skills as part of our healthcare team. You may be involved in claims adjudication and/or provider credentialing and, depending upon program and position, will support customers by phone, email and chat. Position pays $13.50/hr plus potential for incentives up to $1500/month- based on attendance, quality and production KPI's We offer: Monthly rewards & recognition programs Medical, dental and vision benefits Paid training & PTO Cross program and advancement opportunities - 80% of our frontline leaders have been promoted from within Employee Discounts EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland Qualifications Provider Data and/or credentialing experience Knowledge of medical terminology Some experience in a medical office Accurate typing of 40 WPM We will provide equipment, however to work from home, you must have: Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download - the faster the better! In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems) A quiet and distraction-free, secure place to work. IMPORTANT NOTE : This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment. Additional Information About us: As a digital transformation company -- and Great Place to Work certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world's most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Aveva Solution Architect / Hands-On Aveva Product Development Location: Remote (Pacific Time hours) Remote - possibly may include in office face to face meetings to be determined Are you passionate about Aveva technologies and eager to make a significant impact? Join us as a contract professional as the Aveva Architect / Hands-On Developer and play a key role in our transformative Aveva migration and upgrade projects. This is your chance to lead cutting-edge solutions, collaborate with a dynamic team, and drive innovation in a thriving environment. Why You'll Love This Role: Innovate and Lead: Design and architect Aveva solutions that align with business goals and industry best practices. Collaborate and Create: Work closely with cross-functional teams to deliver innovative and high-impact solutions. Grow and Inspire: Mentor junior team members and be a driving force in implementing and optimizing Aveva software. Key Responsibilities: Architect Solutions: Lead the design and implementation of Aveva solutions, ensuring they meet business objectives and follow industry best practices. Collaborate and Innovate: Partner with diverse teams to gather requirements, evaluate technical feasibility, and craft creative solutions. Configure and Optimize: Implement and configure Aveva software modules to achieve project goals, enhancing performance and usability. Mentor and Guide: Provide expert guidance to junior team members, helping them excel in Aveva projects. Stay Ahead: Keep up with emerging Aveva technologies and trends, identifying and leveraging opportunities for improvement. Be the Expert: Act as a subject matter expert, offering valuable insights and support to stakeholders. What We're Looking For: Education: Bachelor's degree in Computer Science, Engineering, or a related field. Experience: 5+ years of hands-on experience with Aveva solutions, including design, implementation, and customization. Technical Skills: Expertise in Aveva software configuration, integration, and performance optimization. Communication: Excellent communication and collaboration skills to engage effectively with stakeholders at all levels. Leadership: Proven ability to lead and mentor a technical team, fostering a culture of knowledge and excellence. Certification: Aveva software certifications are a plus. Availability: Must work Pacific Time hours and be open to occasional in-office visits as needed (details to be determined). Why Join Us? Make an Impact: Play a crucial role in transforming our Aveva systems and driving innovation. Collaborate with Experts: Work with a talented team dedicated to excellence and growth. Enjoy Flexibility: Work remotely while staying connected and collaborative across Pacific Time zones. Ready to drive innovation and lead Aveva projects? Apply now and become a key player in our journey to excellence with Aveva technologies. Your expertise and passion are what we need to take our projects to the next level!

Are you ready to embark on an electrifying journey that will revolutionize the global food system? Seize this opportunity to join the trailblazing team at TELUS Agriculture and Consumer Goods (TAC) - a powerhouse committed to disrupting the status quo with state-of-the-art applications that leverage data to reimagine the way we approach food! We are not just a team; we are an inspired collective on a relentless mission to establish the most trusted food system worldwide, unraveling transformative insights and optimizing processes from the fields to your plate. At TAC, we are more than just individuals; United in passion and purpose, we collaboratively breathe life into these extraordinary opportunities. Our Team and What We'll Accomplish Together We are seeking an exceptional leader to spearhead our Professional Services TPM Consulting team for TELUS Agriculture and Consumer Goods' Trade Promotion Management (TPM) solutions. In this role, you will lead a team of Solution Architects and Business Consultants who design, implement, and support our TPM software solutions for clients across the consumer goods industry. You will be responsible for driving service delivery excellence, fostering client relationships at the executive level, scaling our consulting practice, and developing a high-performing team that delivers transformational value to our customers. What you'll Do Leadership & Team Development * Lead, mentor, and develop a team of Solution Architects and Business Consultants, fostering a culture of excellence, collaboration, and continuous improvement * Build and scale the consulting services team to meet growing business demands and market opportunities * Establish clear performance metrics, career development paths, and coaching frameworks to maximize team potential * Drive knowledge sharing and best practice development across the team to elevate service delivery quality * Champion a customer-first mindset while balancing team wellbeing and sustainable delivery practices Service Delivery & Operational Excellence * Oversee end-to-end delivery of consulting engagements from solution design through implementation, training, and hypercare * Ensure projects are delivered on time, within scope, and exceed customer expectations * Define and optimize service delivery methodologies, frameworks, and standards for both Solution Architects and Business Consultants * Monitor project health, resource allocation, and capacity planning to maximize team utilization and client satisfaction * Implement quality assurance processes and continuous improvement initiatives across all engagements Client Relationship & Business Growth * Serve as an executive sponsor and trusted advisor for strategic client accounts * Build and maintain strong C-level relationships with key customers in the CPG industry * Partner with Sales teams to scope, design, and win new consulting engagements * Identify expansion opportunities within existing accounts and drive adoption of additional services * Act as the voice of the customer internally, influencing product roadmap and platform enhancements Strategic Leadership & Cross-Functional Collaboration * Develop and execute the strategic vision for Managed Services and Consulting Services aligned with business objectives * Collaborate with Product Management, Engineering, Sales, and Customer Success teams to ensure seamless customer experiences * Provide thought leadership on TPM industry trends, best practices, and competitive positioning * Drive innovation in service offerings, delivery models, and customer engagement approaches * Contribute to go-to-market strategies, pricing models, and service packaging Domain Expertise & Thought Leadership * Leverage deep TPM and CPG industry expertise to guide complex solution designs and business decisions * Serve as an escalation point for complex technical or business challenges during implementations * Develop and share thought leadership content on TPM trends, best practices, and digital transformation What You Bring Required Qualifications: * 8-10+ years of progressive experience in solution architecture, business consulting, or professional services within enterprise software or SaaS environments * 3-5+ years in a leadership role managing consulting, professional services, or implementation teams * Proven CPG industry expertise with strong understanding of consumer goods functions including demand planning, sales, finance, trade spend management, accruals & settlements, and Revenue Growth Management (RGM) * Track record of building and scaling high-performing teams with demonstrated success in hiring, developing, and retaining top talent * Client relationship management experience at executive levels with ability to influence and advise C-suite stakeholders * Strong business acumen with experience managing P&L, budgets, or business unit performance metrics * Excellent communication and executive presence - ability to present to senior leadership, facilitate workshops, and drive consensus across diverse stakeholders Preferred Qualifications: * Trade Promotion Management (TPM) experience with deep understanding of TPM processes, systems, and industry challenges is preferred * Experience with SaaS platforms, cloud infrastructure, APIs, and enterprise system integrations * Background spanning both technical solution architecture AND business consulting/implementation * Experience in a high-growth or scale-up environment * Proven success driving service delivery transformation or operational excellence initiatives * Experience collaborating with Product and Engineering teams to influence product development * Consulting firm or professional services background (Big 4, boutique consultancy, or software vendor) Key Competencies: * Strategic Leadership - ability to set vision, drive execution, and deliver measurable business results * People Leadership - talent development, coaching, performance management, and team building * Customer Centricity - deep empathy for customer needs with commitment to exceptional service delivery * Operational Excellence - process optimization, quality management, and delivery methodology expertise * Collaboration & Influence - ability to work across functions and drive alignment without direct authority * Adaptability & Resilience - comfort with ambiguity and ability to thrive in a fast-paced, evolving environment * Business & Technical Acumen - ability to bridge business strategy with technical solution delivery Additional Requirements: * Willingness to travel as needed for customer meetings, team gatherings, and industry events (estimated 20-30%) * Ability to manage multiple priorities and stakeholders in a dynamic, matrixed organization What we Offer * Opportunity to lead and shape a growing consulting practice within TELUS Agriculture and Consumer Goods * Collaborative, innovative culture with commitment to professional development * Exposure to industry-leading TPM solutions and cutting-edge technology * Ability to make a meaningful impact on customer success and business growth At TELUS Agriculture and Consumer Goods, we pledge our commitment to actively promote diversity, equity, inclusion, reconciliation and accessibility. We celebrate and value your unique perspective and life experiences, and we invite you to join us in our journey of growth and learning. Together, we aspire to foster a global community where all individuals are respected, heard, and can authentically bring their whole selves to work. A significant and sustained effort will be made to support candidates from equity-deserving groups and with lived experience of marginalization and oppression (including Black, Indigenous and People of Colour, LGBTQIA2S+ and persons with disabilities). We offer accommodation for applicants with disabilities during the recruitment process. #LI-Remote

About the Company Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America's largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. Connect America has been recognized as one of Philly Happening's Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today's Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020. At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve. Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at *********************** Job Description As the Account Manager, you will be responsible for growing Connect America's footprint across the Mid-Atlantic territory (DE, VA, NC, SC, TN, KY, OH, WV), while maintaining high customer satisfaction. You will develop and execute the strategies necessary to drive upsells, expansions, and competitive conversions within your market. The Account Manager will take on either direct managerial responsibilities or mentorship duties depending on their market and experience. This role reports to the Director of Account Management, and the ideal candidate has a background in sales and customer success in healthcare. Responsibilities: Drive growth by upselling products and services, expanding usage, and increasing overall referral volume within assigned markets Lead, mentor, and coach a high-performing Referral Specialist team Provide mentorship to Account Management team Maintain strong customer relationships, serving as an escalation point for key accounts and ensuring a high level of customer satisfaction. Retain customers by ensuring high customer satisfaction and clear ROI Facilitate strategic meetings with director-level or higher customer stakeholders. Own and maintain strategic Action Plans for all key accounts. Participate in relevant industry conferences and local market events. Maintain accurate and complete Salesforce documentation and comply with all operational processes. Collaborate across departments and contribute to coaching, development, and team culture. Engage in cross-functional initiatives and receive positive customer/internal feedback. Collect feedback on deals and communicate issues or concerns in solution-orientated approach. Utilize deal reviews process and close plans to improve win rates and accelerate deals Experience and Skills: Bachelor's degree or equivalent experience 2+ years of sales experience in healthcare, selling clinical or technology solutions to providers Subject matter expertise on products and market trends Superior communication, written, oral, phone, webinar, presentation, and interpersonal skills Strong analytical skills, with the ability to measure and report on and create narratives around ROI Effective collaborator with experience working with senior leaders to recommend, plan, and execute organizational initiatives Ability to travel minimum 25%

About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable result Job Description OSP Design Engineer (Individual Contributor) Role Summary: Technical Execution & Network Design: The OSP Design Engineer is a hands-on technical role responsible for the end-to-end design of fiber optic network infrastructure. This Individual Contributor is responsible for the full lifecycle of engineering deliverables, including field data collection, High Level Design (HLD), detailed Low Level Design (LLD), and the generation of permit packages. This role requires high proficiency in GIS/CAD software, a strong understanding of OSP construction principles, and the ability to work independently to meet project timelines and quality standards. Key Responsibilities 1. Network Design (HLD & LLD) * High Level Design (HLD): specific route planning, serving area architecture, and feeder network design to maximize coverage while minimizing construction costs. * Low Level Design (LLD): Produce detailed construction-ready prints, including conduit configuration, fiber splicing schematics, building entrances, and termination points. * Calculations: Perform optical power budget calculations and material selection to ensure network integrity. * Software Utilization: Utilize OSP/GIS design software (specifically IQGEO, ARAMIS, WALDO, and MicroStation/BSTCAD) to create accurate geospatial records and engineering drawings. 2. Field Engineering & Data Collection * Fielding: Conduct physical site surveys and walk-outs to validate route feasibility, identify obstacles, and verify existing utility infrastructure. * Make-Ready Engineering: Assess pole loading and identify necessary make-ready work for aerial attachments in compliance with NESC/GO95 standards. * Verification: Validate "as-built" documentation against actual field conditions to ensure database accuracy. 3. Permitting & Right-of-Way (ROW) * Permit Preparation: Create comprehensive permit application packages (drawings, traffic control plans, and narratives) for submission to State DOTs, municipalities, railroads, and utility pole owners. * Regulatory Compliance: Ensure all designs adhere to local codes, ordinances, and utility owner requirements (e.g., specific depth requirements, running line offsets). * Coordination: Respond to technical inquiries from permitting agencies to expedite approval processes. 4. Quality & Project Support * Quality Assurance: Perform self-checks and peer reviews on design prints to ensure zero-defect handoffs to construction teams. * BOM Generation: Generate accurate Bill of Materials (BOM) and Labor estimates for assigned projects. * Construction Support: Act as the technical point of contact for construction crews during deployment, resolving design-related issues (redlines) that arise in the field. Qualifications * Experience: 3-7 years of hands-on experience in OSP Design and Engineering, specifically with FTTx, Metro, or Long-Haul fiber networks. * Technical Knowledge: * Proficiency in designing aerial, buried, and underground conduit systems. * Strong understanding of fiber optic topology (splitters, cabinets, splice closures). * Knowledge of industry standards (NEC, NESC, BICSI). * Software Proficiency: Demonstrated operational experience with GIS and CAD platforms. Specific proficiency in IQGEO, ARAMIS, WALDO, or MicroStation/BSTCAD is highly preferred. * Education: Bachelor of Science in Engineering, Engineering Technology, or equivalent relevant field experience. * Field Capabilities: Ability to travel to local sites for field surveys and possession of a valid driver's license. Preferred Qualifications * Certifications: Lean Six Sigma Green/Yellow Belt (focus on process efficiency) or RCDD certification. * Permitting Experience: Specific experience working with FDOT or complex municipal permitting systems. * Data Skills: Proficiency in Excel (VLOOKUP, Pivot Tables) for BOM management and data reporting. Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

We are looking for an experienced CC&B Software Developer with demonstrated success in developing tools and interfaces to high-performing, scalable, enterprise-grade utilities billing applications. You will be part of a talented software team that works on mission-critical applications. Your roles and responsibilities include managing application development while providing expertise in the full software development lifecycle, from concept and design to testing. Your responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems. If you have design, analysis and development in the utilities sector using CC&B, this remote opportunity might be the right fit for you Responsibilities Contribute in all phases of the development lifecycle Write well designed, testable, efficient code Ensure designs are in compliance with specifications Prepare and produce releases of software components Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review Requirements BS/MS degree in Computer Science, Engineering or a related subject Proven hands-on Software Development experience with the Oracle CC&B solution Proven working experience in Java development Hands on experience in designing and developing applications using Java EE platforms Object Oriented analysis and design using common design patterns. Experience using Database technology Experience developing interfaces and tools to the Oracle Database solution Experience with test-driven development This is a contract role. It is fully remote. The expected Duration is at least 12 months and you must have demonstrated work experience with the CC&B application.

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients' success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human-machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data- rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Sutherland Healthcare Solutions is a leading provider of Health Information Management, Revenue Cycle Management and Healthcare Customer support solutions to the healthcare industry. Our solutions encompass a comprehensive suite of platform enabled back-office and front office services that span the Provider, Payer, and Healthcare IT sub verticals. We collaborate with healthcare providers and payers utilizing a unique and flexible blended shore approach. Our solutions are focused on increasing the operating margins and cash flow generation of our healthcare clients by deploying efficient business processes, proprietary re-engineering methodologies and technology enabled automation. Job Description About the Role: We are seeking an experienced and dynamic Hunter (Director / A / VP level) to drive new client acquisition in the Content Moderation / Trust & Safety space across North America. This individual will play a critical role in expanding our client base by identifying, qualifying, and closing strategic deals with digital platforms, tech companies, and social media businesses. The ideal candidate has a proven track record in enterprise sales, particularly in outsourcing, BPO, or managed services within the content moderation, digital operations, or trust & safety domains. 1. New Business Acquisition (60%) Identify, prospect, and acquire new logos in the content moderation / trust & safety domain. Create and execute a strategic go-to-market plan targeting high-potential accounts in social media, e-commerce, gaming, and other relevant verticals. Develop and present winning proposals, RFP responses, and commercial models. Manage the entire sales cycle - from lead generation to contract closure. 2. Market Intelligence & Solutioning (15%) Collaborate with pre-sales, solutions, and delivery teams to build tailored content moderation offerings. Stay updated on industry trends, platform safety regulations, and competitive landscape. Provide client feedback to refine offerings and value propositions. 3. Strategic Relationship Management (15%) Build strong relationships with C-level and senior stakeholders at prospect organizations. Represent the organization at industry events, conferences, and client meetings. Act as a trusted advisor to prospects by understanding their business and operational needs. 4. Internal Collaboration & Reporting (10%) Work closely with marketing, partnerships, and delivery teams to align go-to-market strategies. Provide regular pipeline updates, sales forecasts, and performance metrics to leadership. Use CRM tools (e.g., Salesforce) to manage pipeline and reporting. Qualifications 10-15+ years of experience in enterprise sales / business development. Minimum 5+ years selling content moderation, trust & safety, or related digital operations services in a BPO / outsourcing context. Deep understanding of social media, UGC platforms, e-commerce, online safety, and content compliance. Demonstrated success in acquiring large, complex deals in the North American market. Strong network of decision-makers and influencers in target sectors. Excellent communication, negotiation, and presentation skills. Bachelor's degree (MBA preferred). Preferred Skills: Exposure to global delivery models and cross-functional collaboration. Understanding of GenAI/ML applications in moderation. Knowledge of platform regulations: DSA, Section 230, etc. Experience working with Trust & Safety teams in tech platforms. Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

About Us Sutherland is a digital transformation company focused on delivering exceptional experience for both customers and employees We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Job Description Sutherland Global' s Travel, Transportation, Hospitality & Retail (TTHL) practice is seeking a dynamic Client Development Executive to spearhead our growth and sell the full suite of Sutherland's transformative business services and solutions into new logo organizations within the Retail space. The CDE is responsible for selling Sutherland offerings to new logo Travel accounts where Sutherland presently has no relationships. The CDE drives new logo revenues through relationship development, quality delivery and execution of all engagement that drive organic growth and strong relationships. An ideal CDE is passionate about developing and driving new client relationships and can successfully interact with senior executive level clients. This individual manages new revenue development and can lead complex multi-dimensional engagements that combine digital, consulting, and large technology deployments. This person is a high-energy leader with the ability to grow client relationships through presenting new strategies and innovative ideas. Roles & Responsibilities Direct business development and sales activities with new relationships within a set of base accounts Build new business with 3-5 Travel base accounts, generating $3-5M of revenue annually Establish and maintain consultative sales relationships within each prospective client organization and constantly look to meet new buyers within our clients' organization Identify opportunities to offer value through our new strategic services Thoroughly understand the client's business, both strategic and tactical, including themes and underlying issues, and align Sutherland's current and future capabilities to create client opportunities and solve business problems Sell across the suite of services, including digital transformation, IT, customer engagement, and business process transformation services Leverage the Travel domain expertise, technical, digital and operational knowledge to create demand and persuade prospective clients through the development and presentation of compelling value propositions and purchasing rationales Accountable for the client relationship from deal conception to closing Use financial acumen to position a value proposition for the client, as well as financial soundness for the organization, making the client confident in their choice to grow with Sutherland Qualifications 10+ years of experience in new logo business development for $3-5M ACV entry point accounts; proven track record of achieving multimillion-dollar sales targets Deep and broad Travel domain expertise and industry experience Proven track record of building relationships of trust with new clients at the highest levels in an organization, as well as expanding beyond the initial client to grow the company's footprint and secure winning client references Can craft a story around digital transformation, IT, customer engagement and business process transformation services in the context of the client's business strategy. Must be able to develop a transformative roadmap for the client that addresses their complex problems and needs Experience assessing large complex global organizations, identifying, prioritizing and pursuing large TAM fields of play with transformative digitally enabled domain-led, outcome-based business process and/or business process as a service (BPAAS) solutions Experience selling across multiple towers of an organization; including CEO, COO, CIO, CDO, CMO, CFO, CPO organizations Business Process and/or IT Services sector expertise with applied experience selling solutions centered around customer experience, finance & accounting, AI/ML solutions and IT services Industry sector expertise with a deep understanding of core business functions and technologies; and the ability to assess a current state versus a future state business architecture, while building a value proposition and business case to transform and deliver client business outcomes Commercial experience, acumen and creativity in helping clients shift from per unit cost pricing models to outcome-based transactional and TCO based models Experience in building and executing an individual sales plan, which includes revenue forecasting, strategic account planning with action plan Experience leveraging strategic selling and account planning tools, such as Korn Ferry Blue and Gold Sheets Knowledge and understanding of the analyst and advisor community. An orchestrator who inspires, coordinates and leads global, matrixed deal structuring teams in multiple deal types, including TCO, multi-tower, digital, consulting, managed services, etc. Confident communicator and active listener with top tier skills in “telling the story” and facilitating conversation Strong references from key stakeholders (influencers, buyers) with global players Education: Bachelor's degree, MBA Additional information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: Your cooperation is voluntary. Inclusion or exclusion of any data will not affect any employment decision Additional Information All your inf At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: Your cooperation is voluntary. Inclusion or exclusion of any data will not affect any employment decision and information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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Sutherland Unlocking digital performance. Delivering measurable result Job Description OSP Design Engineer (Individual Contributor) Role Summary: Technical Execution & Network Design: The OSP Design Engineer is a hands-on technical role responsible for the end-to-end design of fiber optic network infrastructure. This Individual Contributor is responsible for the full lifecycle of engineering deliverables, including field data collection, High Level Design (HLD), detailed Low Level Design (LLD), and the generation of permit packages. This role requires high proficiency in GIS/CAD software, a strong understanding of OSP construction principles, and the ability to work independently to meet project timelines and quality standards. Key Responsibilities 1. Network Design (HLD & LLD) High Level Design (HLD): specific route planning, serving area architecture, and feeder network design to maximize coverage while minimizing construction costs. Low Level Design (LLD): Produce detailed construction-ready prints, including conduit configuration, fiber splicing schematics, building entrances, and termination points. Calculations: Perform optical power budget calculations and material selection to ensure network integrity. Software Utilization: Utilize OSP/GIS design software (specifically IQGEO, ARAMIS, WALDO, and MicroStation/BSTCAD) to create accurate geospatial records and engineering drawings. 2. Field Engineering & Data Collection Fielding: Conduct physical site surveys and walk-outs to validate route feasibility, identify obstacles, and verify existing utility infrastructure. Make-Ready Engineering: Assess pole loading and identify necessary make-ready work for aerial attachments in compliance with NESC/GO95 standards. Verification: Validate "as-built" documentation against actual field conditions to ensure database accuracy. 3. Permitting & Right-of-Way (ROW) Permit Preparation: Create comprehensive permit application packages (drawings, traffic control plans, and narratives) for submission to State DOTs, municipalities, railroads, and utility pole owners. Regulatory Compliance: Ensure all designs adhere to local codes, ordinances, and utility owner requirements (e.g., specific depth requirements, running line offsets). Coordination: Respond to technical inquiries from permitting agencies to expedite approval processes. 4. Quality & Project Support Quality Assurance: Perform self-checks and peer reviews on design prints to ensure zero-defect handoffs to construction teams. BOM Generation: Generate accurate Bill of Materials (BOM) and Labor estimates for assigned projects. Construction Support: Act as the technical point of contact for construction crews during deployment, resolving design-related issues (redlines) that arise in the field. Qualifications Experience: 3-7 years of hands-on experience in OSP Design and Engineering, specifically with FTTx, Metro, or Long-Haul fiber networks. Technical Knowledge: Proficiency in designing aerial, buried, and underground conduit systems. Strong understanding of fiber optic topology (splitters, cabinets, splice closures). Knowledge of industry standards (NEC, NESC, BICSI). Software Proficiency: Demonstrated operational experience with GIS and CAD platforms. Specific proficiency in IQGEO, ARAMIS, WALDO, or MicroStation/BSTCAD is highly preferred. Education: Bachelor of Science in Engineering, Engineering Technology, or equivalent relevant field experience. Field Capabilities: Ability to travel to local sites for field surveys and possession of a valid driver's license. Preferred Qualifications Certifications: Lean Six Sigma Green/Yellow Belt (focus on process efficiency) or RCDD certification. Permitting Experience: Specific experience working with FDOT or complex municipal permitting systems. Data Skills: Proficiency in Excel (VLOOKUP, Pivot Tables) for BOM management and data reporting. Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.