A Technical Account Manager, as the name suggests, provides technical support to customers before, during, and after-sale. Though it might seem simple, the Manager has many things to do over a workweek.
Amongst other things, the Manager maintains a financial and performance database, researches market trends and needs, reports on efficiency and sales statistics, ensures that products are delivered on time and unbroken, teaches customers how to use the product, and reports to the developers and manufacturers on the feedback of consumers in hopes of improving the product.
A person hoping to become a Technical Account Manager must, generally, have at least a Bachelor's degree in Computer Science or Engineering or a similar subject. They must also have some experience working in sales and technical support and must have a good understanding of both. Being a people's person and having good communication, computer, and analysis skills are important too.
There is more than meets the eye when it comes to being a technical account manager. For example, did you know that they make an average of $47.6 an hour? That's $99,004 a year!
Between 2018 and 2028, the career is expected to grow 5% and produce 7,200 job opportunities across the U.S.
There are certain skills that many technical account managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed creativity, time-management skills and physical stamina.
When it comes to the most important skills required to be a technical account manager, we found that a lot of resumes listed 10.9% of technical account managers included customer service, while 9.1% of resumes included technical support, and 7.4% of resumes included cloud. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the technical account manager job title. But what industry to start with? Most technical account managers actually find jobs in the technology and manufacturing industries.
If you're interested in becoming a technical account manager, one of the first things to consider is how much education you need. We've determined that 57.2% of technical account managers have a bachelor's degree. In terms of higher education levels, we found that 20.1% of technical account managers have master's degrees. Even though most technical account managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a technical account manager. When we researched the most common majors for a technical account manager, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on technical account manager resumes include associate degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a technical account manager. In fact, many technical account manager jobs require experience in a role such as account manager. Meanwhile, many technical account managers also have previous career experience in roles such as project manager or systems administrator.