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Become A Technical Account Manager

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Working As A Technical Account Manager

  • Selling or Influencing Others
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Mostly Sitting

  • Stressful

  • $100,780

    Average Salary

What Does A Technical Account Manager Do

Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.

Duties

Sales managers typically do the following:

  • Resolve customer complaints regarding sales and service
  • Prepare budgets and approve expenditures
  • Monitor customer preferences to determine the focus of sales efforts
  • Analyze sales statistics
  • Project sales and determine the profitability of products and services
  • Determine discount rates or special pricing plans
  • Develop plans to acquire new customers or clients through direct sales techniques, cold calling, and business-to-business marketing visits
  • Assign sales territories and set sales quotas
  • Plan and coordinate training programs for sales staff

Sales managers’ responsibilities vary with the size of their organizations. However, most sales managers direct the distribution of goods and services by assigning sales territories, setting sales goals, and establishing training programs for the organization’s sales representatives.

Some sales managers recruit, hire, and train new members of the sales staff. For more information about sales workers, see the profiles on retail sales workers and wholesale and manufacturing sales representatives.

Sales managers advise sales representatives on ways to improve their sales performance. In large multiproduct organizations, they oversee regional and local sales managers and their staffs.

Sales managers also stay in contact with dealers and distributors. They analyze sales statistics generated from their staff to determine the sales potential and inventory requirements of products and stores and to monitor customers' preferences.

Sales managers work closely with managers from other departments in the organization. For example, the marketing department identifies new customers that the sales department can target. The relationship between these two departments is critical to helping an organization expand its client base. Sales managers also work closely with research and design departments because they know customers’ preferences, and with warehousing departments because they know inventory needs.

The following are examples of types of sales managers:

Business to business (B2B) sales managers oversee sales from one business to another. These managers may work for a manufacturer selling to a wholesaler, or a wholesaler selling to a retailer. Examples of these workers include sales managers overseeing sales of software to business firms, and sales managers overseeing wholesale food sales to grocery stores.

Business to consumer (B2C) sales managers oversee direct sales between businesses and individual consumers. These managers typically work in retail settings. Examples of these workers include sales managers of automobile dealerships and department stores.

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How To Become A Technical Account Manager

Most sales managers have a bachelor’s degree and work experience as a sales representative.

Education

Most sales managers have a bachelor’s degree, although some have a master’s degree. Educational requirements are less strict for job candidates who have significant work experience. Courses in business law, management, economics, accounting, finance, mathematics, marketing, and statistics are advantageous.

Work Experience in a Related Occupation

Work experience is typically required for someone to become a sales manager. The preferred duration varies, but employers usually seek candidates who have at least 1 to 5 years of experience in sales.

Sales managers typically enter the occupation from other sales and related occupations, such as sales representatives or purchasing agents. In small organizations, the number of sales manager positions often is limited, so advancement for sales workers usually comes slowly. In large organizations, promotion may occur more quickly.

Important Qualities

Analytical skills. Sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies.

Communication skills. Sales managers need to work with colleagues and customers, so they must be able to communicate clearly.

Customer-service skills. When helping to make a sale, sales managers must listen and respond to the customer’s needs.

Leadership skills. Sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals.

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Technical Account Manager Videos

Microsoft Services - Technical Account Manager Role

Lin Chen, Technical Account Manager - CareerMash Tech Career Profile

Microsoft UK Graduate role Technical Account Manager

Technical Account Manager Jobs

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Technical Account Manager Career Paths

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Average Length of Employment
Technical Manager 3.9 years
Top Careers Before Technical Account Manager
Consultant 5.9%
Manager 4.7%
Recruiter 3.1%
Top Careers After Technical Account Manager
Recruiter 6.7%
Consultant 5.0%
Owner 3.1%

Do you work as a Technical Account Manager?

Technical Account Manager Demographics

Gender

Male

72.7%

Female

24.8%

Unknown

2.5%
Ethnicity

White

59.1%

Hispanic or Latino

15.0%

Asian

11.3%

Black or African American

10.1%

Unknown

4.5%
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Foreign Languages Spoken

Spanish

35.4%

French

10.9%

Italian

6.8%

German

6.8%

Carrier

6.1%

Mandarin

5.4%

Portuguese

4.8%

Chinese

4.8%

Japanese

4.1%

Cheyenne

2.0%

Hindi

2.0%

Vietnamese

1.4%

Korean

1.4%

Hebrew

1.4%

Greek

1.4%

Cantonese

1.4%

Polish

1.4%

Arabic

1.4%

Swedish

0.7%

Telugu

0.7%
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Technical Account Manager Education

Schools

University of Phoenix

17.6%

University of Washington

11.4%

University of Texas at Austin

5.5%

Michigan State University

5.2%

San Jose State University

4.8%

University of Colorado at Boulder

4.8%

University of Houston

4.5%

Pennsylvania State University

4.1%

American InterContinental University

3.8%

George Mason University

3.8%

DePaul University

3.8%

Southern New Hampshire University

3.8%

Colorado State University

3.8%

University of Florida

3.4%

Ohio State University

3.4%

Northern Illinois University

3.4%

American University

3.4%

Villanova University

3.1%

Georgia State University

3.1%

Stanford University

3.1%
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Majors

Business

26.5%

Computer Science

11.5%

Electrical Engineering

8.5%

Marketing

5.9%

Information Technology

5.4%

Computer Information Systems

5.1%

Communication

4.9%

Management

4.2%

Project Management

3.1%

Psychology

3.1%

Management Information Systems

3.0%

Economics

2.5%

Information Systems

2.4%

Political Science

2.3%

Computer Networking

2.2%

Finance

2.1%

Human Resources Management

1.9%

Computer Engineering

1.9%

Biology

1.7%

Education

1.6%
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Degrees

Bachelors

49.9%

Masters

20.6%

Other

16.4%

Associate

7.2%

Certificate

4.1%

Doctorate

0.9%

Diploma

0.8%

License

0.1%
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Technical Account Manager Videos

Microsoft Services - Technical Account Manager Role

Lin Chen, Technical Account Manager - CareerMash Tech Career Profile

Microsoft UK Graduate role Technical Account Manager

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Real Technical Account Manager Salaries

Job Title Company Location Start Date Salary
Technical Account Manager Google Inc. New York, NY Jan 17, 2016 $216,200
Technical Account Manager Google Inc. Mountain View, CA Aug 21, 2015 $184,000
Technical Account Manager Sigma Cubed Inc. Houston, TX Jul 07, 2016 $168,000
Principal Technical Account Manager Appdynamics, Inc. Newton, MA May 18, 2015 $165,000
Technical Account Manager Sigma Connectivity Inc. San Jose, CA Jul 12, 2015 $159,370
Technical Account Manager Google Inc. Mountain View, CA Oct 23, 2015 $155,000
Technical Account Manager Google Inc. Mountain View, CA May 13, 2016 $154,440
Technical Account Manager, AEM Adobe Systems Incorporated San Jose, CA Apr 07, 2016 $150,000
Technical Account SR Manager I-Enterprise Business Samsung Electronics America, Inc. Richardson, TX Apr 10, 2015 $149,713
Technical Account Manager (Sales Engineer) Appdirect, Inc. San Francisco, CA Sep 20, 2016 $145,642
Technical Account Manager Appdirect, Inc. San Francisco, CA Nov 16, 2015 $145,000
Technical Account Manager Google Inc. New York, NY May 28, 2016 $144,900
Technical Account Manager Google Inc. Mountain View, CA Apr 13, 2015 $144,000
Technical Account Manager Microsoft Corporation Irvine, CA Jul 25, 2015 $114,814
Technical Account Manager SONY Interactive Entertainment America LLC San Mateo, CA Nov 22, 2016 $114,240
Technical Account Manager Airwatch, LLC New York, NY Aug 22, 2016 $114,000
Technical Account Manager HTC America Seattle, WA Jul 09, 2016 $113,963
Technical Account Manager Microsoft Corporation Minneapolis, MN Sep 05, 2016 $113,083
Technical Account Manager Google Inc. Mountain View, CA Oct 05, 2016 $113,000
Technical Account Manager Coupons.Com, Inc. Mountain View, CA Jun 15, 2015 $111,634 -
$120,000
Technical Account Manager Clickatell, Inc. Redwood City, CA Jan 10, 2016 $110,989 -
$145,933
Technical Account Manager Microsoft Corporation Houston, TX Jul 18, 2016 $91,520 -
$115,200
Technical Account Manager Microsoft Corporation Houston, TX Jul 25, 2016 $91,520 -
$111,520
Technical Account Manager Airwatch, LLC Atlanta, GA Feb 09, 2015 $91,499
Technical Account Manager Microsoft Corporation San Francisco, CA May 07, 2016 $91,090 -
$111,090
Technical Account Manager-Server & Tools or Other Microsoft Corporation WA Jul 07, 2015 $90,640 -
$110,640
Technical Account Manager Clickatell, Inc. Redwood City, CA Jun 15, 2015 $90,294

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Top Skills for A Technical Account Manager

  1. Technical Support
  2. Product Management
  3. Delivery
You can check out examples of real life uses of top skills on resumes here:
  • Collaborated installation efforts with technical support and clients to ensure and oversee system implementations and upgrades.
  • Provide feedback to Development/Product Management, communicating technical use cases for new features and enhancements.
  • Manage the delivery of technology consulting and software development services for fortune 1000 firms primarily in investment banking and pharmaceutical sectors
  • Manage company resources in an efficient and effective manner that continuously results in closing business and insuring customer satisfaction.
  • Operated equipment such as infrared engine analyzers, compression gauges and computerized diagnostic devices.

What is it like to work as a Technical Account Manager

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Technical Account Manager.. Show More

What do you like the most about working as Technical Account Manager?

Building relationships with clients and earning their trust... Show More

What do you NOT like?

Hectic and crazy busy... Show More

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Top 10 Best States for Technical Account Managers

  1. Rhode Island
  2. California
  3. Colorado
  4. New Jersey
  5. Georgia
  6. New York
  7. Pennsylvania
  8. Delaware
  9. New Hampshire
  10. Michigan
  • (116 jobs)
  • (5,156 jobs)
  • (896 jobs)
  • (865 jobs)
  • (1,089 jobs)
  • (2,066 jobs)
  • (1,146 jobs)
  • (72 jobs)
  • (150 jobs)
  • (682 jobs)

Top Technical Account Manager Employers

Jobs From Top Technical Account Manager Employers

Technical Account Manager Videos

Microsoft Services - Technical Account Manager Role

Lin Chen, Technical Account Manager - CareerMash Tech Career Profile

Microsoft UK Graduate role Technical Account Manager

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