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Become A Technical Account Manager

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Working As A Technical Account Manager

  • Establishing and Maintaining Interpersonal Relationships
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Persons Outside Organization
  • Make Decisions

  • $72,301

    Average Salary

What Does A Technical Account Manager Do At Microsoft Corporation

* Accountable for overall supplier(s) performance as measured through Customer Satisfaction and Agent Satisfaction
* Own the ramp plans for new sites or pilot teams and ensure readiness of agents and all site staff
* Working with global finance, local Business Groups, the forecasting team, and the supplier, engage in forecasting and budgeting plans
* Host regular business reviews with the supplier(s) and represent supplier results in regional and global business reviews
* Engage with the Office 365 Commercial Support team, Office Product Group, and Readiness to roll out new tools, experiences, and offers

What Does A Technical Account Manager Do At Schneider Electric

* As a TAM, you will be assigned to a defined set of large accounts and will be responsible for providing technical support and periodic reports for those customers.
* Support also involves setting up and reproducing customer issues along with documentation of issues and resolutions in CRM systems.
* As a member of the GCS team, the successful candidate is responsible for covering a phone queue during the normal business hours.
* Support personnel covering this queue typically will carry a caseload in the mid-teens, although actual load may vary.
* TAMs also actively participation in the annual events, such as Wonderware User Event.
* Responsibilities include presentations, product demo and event run/setup/teardown.
* When required or requested, TAMs may go on customer site visits to solve the issues or to provide consultancy services in conjunction with the associated customer
* Serve as a technical lead to less-experienced TAMs
* In this position you will be required to perform knowledge transfer activities such as writing TechNotes, knowledge objects, articles, delivering WebEx sessions, and similar.
* Required Skills, Experience, and Education
* Degree in technical field such as Computer Science, Computer Engineering, Electrical/Electrical Engineering and at least 5 years of related work experience or 8+ years of demonstrable knowledge and implementation or troubleshooting experience with IntelaTrac product as a Schneider Electric employee, Systems Integrator or as a customer who has used the product.
* Experience using handheld devices utilized by operators and engineers in Petro Chemical Industry
* Willingness to learn other Wonderware products such as Workflow and having a background in computer or industrial automation hardware is also required.
* In-depth experience with key Microsoft products:
* Operating Systems such as Windows Server, Windows 7, Windows Client and Windows CE
* Microsoft SQL Server
* Microsoft Office (Word, Excel, Power Point.)
* Valid Passport is required
* Preferred Qualifications
* Excellent written and oral English communication skills are necessary; proficiency in other languages in addition to English is a plus.
* Field Experience implementing Wonderware related software (specifically IntelaTrac).
* Special Notes
* Position requires a small amount of international and domestic travel

What Does A Technical Account Manager Do At Cybercoders

* include the following.
* Additional duties may be assigned.
* Develops sales account strategies that achieve the sales and revenue goals for refractories in North & South America.
* Identifies revenue opportunities within assigned accounts.
* Provides forecast data related to assigned accounts.
* Increases sales in respective accounts.
* Develops effective sales presentations and presents to customers.
* Oversees projects associated with assigned accounts, including sales, engineering and service support.
* Coordinates sales activities to implement the account strategies, prepare proposals and quotations, negotiate agreements, and resolve complaints.
* Acts as liaison for internal and external communications with assigned accounts.
* What You Need for this Position
* Travel up to 40 to 60% of work hours is required

What Does A Technical Account Manager Do At McAfee, Inc.

* Manage, escalate, and drive satisfactory resolution of customers' technical support, service and infrastructure issues based on Skyhigh products and technologies.
* Manage implementation and consulting projects, where you would be expected to plan, schedule and implement Skyhigh Shadow and Sanctioned IT solutions for customers or service providers.
* Expected to take support escalations from the region and help the Support team from time to time.
* Expected to be available to be on call when contacted by premium support customers for P0/P1 customer impacting issues during non-operational hours.
* Create and facilitate communication channel between the gold/platinum customer and the product management and engineering teams.
* Proactively update customers about cloud updates, upgrade and ensure necessary action to maintain availability and customer satisfaction.
* Provide on-site and virtual product training to Premium Support customers.
* Proactively develop and deliver notifications of new products and technologies to Premium Support customers.
* Proactively monitor reporting information and policy configurations of McAfee at customer sites and make on-going recommendations
* Help develop and maintain best practices for implementing and supporting Skyhigh and McAfee products in both internal and customer-facing Knowledge Bases
* Maintain intimate knowledge of all Skyhigh and McAfee products and services
* Provide clear and constructive product feedback to McAfee Product Management based on customer requirements

What Does A Technical Account Manager Do At Acxiom

* Execute and oversee data processes both custom and automated for clients on a daily basis, bridging the gap between LiveRamp products and client use cases for TV.
* Work closely with clients on technical workflows alongside TV Account Directors to deliver TV campaigns and measurement solutions and solve technical challenges as they arise.
* Host frequent operational calls and delivery status updates with client teams to ensure alignment.
* Identify product improvements and workflow efficiencies for LiveRamp TV
* Contribute towards building a great company

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How To Become A Technical Account Manager

Educational requirements vary, depending on the type of product sold. If the products are not scientific or technical, a high school diploma is generally enough for entry into the occupation. If the products are scientific or technical, sales representatives typically need at least a bachelor's degree.


A high school diploma is sufficient for many positions, primarily for selling nontechnical or scientific products. However, those selling scientific and technical products typically must have a bachelor's degree. Scientific and technical products include pharmaceuticals, medical instruments, and industrial equipment. A degree in a field related to the product sold, such as chemistry, biology, or engineering, is often required.

Many sales representatives attend seminars in sales techniques or take courses in marketing, economics, communication, or even a foreign language to improve their ability to make sales.


Many companies have formal training programs for beginning wholesale and manufacturing sales representatives that last up to 1 year. In some programs, trainees rotate among jobs in plants and offices to learn all phases of producing, installing, and distributing the product. In others, trainees receive formal technical instruction at the plant, followed by on-the-job training under the supervision of a field sales manager.

New employees may be trained by going along with experienced workers on their sales calls. As they gain familiarity with the firm's products and clients, the new workers gain more responsibility until they eventually get their own territory.

Licenses, Certifications, and Registrations

Many in this occupation have either the Certified Professional Manufacturers' Representative (CPMR) certification or the Certified Sales Professional (CSP) certification, both offered by the Manufacturers' Representatives Educational Research Foundation (MRERF). Certification typically involves completing formal technical training and passing an exam. In addition, the CPMR requires 10 hours of continuing education every year in order to maintain certification.

Other Experience

Although not required, sales experience can be helpful, particularly for nontechnical positions.


Frequently, promotion takes the form of an assignment to a larger account or territory, where commissions are likely to be greater. Those who have good sales records and leadership ability may advance to higher level positions, such as sales supervisor, district manager, or vice president of sales. For more information on these positions, see the profile on sales managers.

Important Qualities

Customer-service skills. Sales representatives must be able to listen to the customer’s needs and concerns before and after the sale.

Interpersonal skills. Sales representatives must be able to work well with many types of people. They must be able to build good relationships with clients and with other members of the sales team.

Self-confidence. Sales representatives must be confident and persuasive when making sales presentations. In addition, making a call to a potential customer who is not expecting to be contacted, or “cold calling,” requires confidence and composure.

Stamina. Sales representatives are often on their feet for long periods of time and may carry heavy sample products.

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Technical Account Manager jobs

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Technical Account Manager Career Paths

Technical Account Manager
Business Development Manager Senior Account Manager
Director Of Account Management
11 Yearsyrs
Senior Account Manager Regional Sales Director
Director Of Enterprise Sales
12 Yearsyrs
Program Manager Senior Manager
Director Of Information
10 Yearsyrs
Account Manager Sales Manager
Director Of Sales
10 Yearsyrs
Business Analyst Business Development Manager
Director Of Sales, Americas
13 Yearsyrs
Senior Project Manager Business Developer
Director, Strategic Accounts
13 Yearsyrs
Regional Sales Manager National Account Manager
Enterprise Account Manager
9 Yearsyrs
Information Technology Project Manager Director Of Information
Information Technology Director
10 Yearsyrs
Account Executive District Sales Manager
Major Account Manager
7 Yearsyrs
Product Manager Regional Sales Manager
National Account Manager
8 Yearsyrs
Regional Sales Manager
Northeast Regional Sales Manager
11 Yearsyrs
Program Manager Senior Product Manager
Product Management Director
12 Yearsyrs
Sales Consultant Territory Manager
Regional Territory Manager
9 Yearsyrs
Senior Project Manager Marketing Director
Senior Director Of Marketing
13 Yearsyrs
Account Manager Product Manager
Senior Product Manager
9 Yearsyrs
Senior Manager Director Of Sales
Senior Sales Director
9 Yearsyrs
Product Manager Sales Manager
Senior Sales Manager
7 Yearsyrs
Account Executive Regional Sales Manager
Strategic Accounts Manager
9 Yearsyrs
Recruiter Inside Sales Representative
Territory Account Manager
8 Yearsyrs
Business Development Manager Director Of Sales
Vice President Of Sales & Operations
12 Yearsyrs
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Technical Account Manager Demographics


  • Male

  • Female

  • Unknown



  • White

  • Asian

  • Hispanic or Latino

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Italian

  • German

  • Mandarin

  • Portuguese

  • Carrier

  • Chinese

  • Japanese

  • Cheyenne

  • Korean

  • Hebrew

  • Cantonese

  • Arabic

  • Hindi

  • Swedish

  • Vietnamese

  • Dutch

  • Bengali

  • Greek

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Technical Account Manager

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Technical Account Manager

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Real Technical Account Manager Salaries

Job Title Company Location Start Date Salary
Technical Account Manager Google Inc. New York, NY Jan 17, 2016 $216,200
Technical Account Manager Google Inc. Mountain View, CA Aug 21, 2015 $184,000
Senior Technical Account Manager Google Inc. Mountain View, CA Jan 02, 2015 $175,500
Technical Account Manager Sigma Cubed Inc. Houston, TX Jul 07, 2016 $168,000
Principal Technical Account Manager Appdynamics, Inc. Newton, MA May 18, 2015 $165,000
Technical Account Manager Sigma Connectivity Inc. San Jose, CA Jul 12, 2015 $159,370
Technical Account Manager Google Inc. Mountain View, CA Oct 23, 2015 $155,000
Senior Staff Technical Account Manager MAPR Technologies, Inc. San Jose, CA Jun 22, 2016 $155,000 -
Technical Account Manager Google Inc. Mountain View, CA May 13, 2016 $154,440
Technical Account Manager, AEM Adobe Systems Incorporated San Jose, CA Apr 07, 2016 $150,000
Technical Account SR Manager I-Enterprise Business Samsung Electronics America, Inc. Richardson, TX Apr 10, 2015 $149,713
Senior Technical Account Manager, ADM Microsoft Corporation South Plainfield, NJ Jul 29, 2016 $147,721
Technical Account Manager (Sales Engineer) Appdirect, Inc. San Francisco, CA Sep 20, 2016 $145,642
Technical Account Manager Google Inc. Mountain View, CA Nov 04, 2016 $118,000
Technical Account Manager Google Inc. Mountain View, CA Apr 11, 2016 $118,000
Technical Account Manager Airwatch, LLC Atlanta, GA Nov 05, 2016 $117,000
PSO Technical Account Manager Google Inc. Mountain View, CA Apr 09, 2015 $116,200
Technical Account Manager Imaginea Technologies, Inc. Mountain View, CA Jun 26, 2015 $115,378 -
Technical Account Manager Imaginea Technologies, Inc. Mountain View, CA Oct 01, 2015 $115,378 -
Technical Account Manager Iris Software, Inc. Edison, NJ Aug 09, 2016 $115,000
Technical Account Manager Taulia Inc. San Francisco, CA Aug 30, 2016 $115,000
Technical Account Manager Le Technology, Inc. Frisco, TX Dec 13, 2016 $95,306 -
Technical Account Manager Fortinet, Inc. Columbus, IN Feb 29, 2016 $95,000
Technical Account Manager Fortinet, Inc. Sunnyvale, CA Jun 29, 2015 $95,000
Technical Account Manager Apprenda Inc. New York, NY Oct 09, 2016 $95,000 -
Technical Account Manager ADM Microsoft Corporation Houston, TX Dec 10, 2015 $94,944
Technical Account Manager ADM Microsoft Corporation Houston, TX Oct 12, 2015 $94,944
SR. Technical Account Manager Visa U.S.A. Inc. Foster City, CA Jan 23, 2016 $93,500 -
Technical Account Manager Parallels, Inc. Seattle, WA Sep 11, 2016 $93,500

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Top Skills for A Technical Account Manager


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Top Technical Account Manager Skills

  1. Technical Support
  2. Delivery
  3. Hardware
You can check out examples of real life uses of top skills on resumes here:
  • Provided 24 hour technical support.
  • Service Delivery Planning Assess and document both current and desired states of customer IT Operations.
  • Decreased Microsoft costs by implementing check list processes for hardware rental and training.
  • Ensured customer satisfaction by maximizing availability of customer equipment by delivering consistent support solutions.
  • Launched Midwest region's Technical Account Management role.

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