Technical account manager job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

The Technical Account Manager is a technical expert who works collaboratively with Account Management and cross-functionally with Product and Development. Their goals are to drive performance and growth with the client, provide guidance on maximizing client experience with ACTIVE products, and to proactively ensure a stable and secure product experience. The role requires strong problem-solving, communication, and client-relation skills.
Responsibilities:
Perform a deep dive review of the clients business systems requirements and understanding of relevant business operations Successfully migrate top clients from old software by providing client-specific gap analysis, detailed communication, and thorough training sessions.Provide direct, daily support to key clients by troubleshooting simple issues and questions across applications, resolving issues, answering questions (via email and phone). Coordinate with Tech Support for more complex issues.Record support work in Salesforce.com Following up with internal departments regarding product issues, bugs, developments etc and feeding this information to both the client and AMReport and manage any client impacting product escalations. Collaborate with product team to troubleshoot and effectively resolve with minimal impact to client and customers.Provide timely and ongoing communication to clients Develop and maintain strong business relations with top-end A clients.Work closely with the AM to understand the best ways to maximize both the relationship as well as revenue for ActiveProvide in-person and web-based custom trainings regarding product functionality across multiple software applications.Collaborate with product teams to design, review, and test new product enhancements that meet the needs of clients.Communicate to Partner and Local Licensees product releases, and roadmap updates Travel to events to help manage onsite solutions and provide continual process improvement consultation.Continuously search for innovative ways to improve the customer experience

Requirements & Skills:
Experience and demonstrated ability to prioritize and multitask in a deadline driven high-pressure environment Experience and demonstrated ability to provide an outstanding level of customer service.Ability to develop professional relationships and provide support via phone based and email based communication in a professional, polite and articulate manner Technical Orientation and the ability to quickly learn new technology Bachelor degree required At least 1 year of experience as a key point of contact for large/strategic clients.Proficient in Microsoft OfficeStrong attention to detail Good problem-solving skills with the ability to think creatively Must be team oriented with the ability to work independently Proven working experience in website building The ability to make modifications to existing templates written in both CSS and HTML both CSS and HTMLSQL Server experience preferred

About ACTIVE:
ACTIVE Network is the leading global marketplace for activities and events, connecting participants and activity organizers, while offering unparalleled business intelligence through our industry-leading data solutions and insights platform that helps organizers drive increased participation and revenue. ACTIVE Network annually processes nearly 100 million registrations and more than $3B in payments for over 42,000 organizers and 650,000 activities and events worldwide. Our enterprise-level ACTIVEWorks platform offers organizers leading-edge SaaS technology that streamlines the administration of activities and events. Our ACTIVE Network Activity Cloud™ platform combines data analytics and business intelligence tools to provide actionable insights that help organizers better manage their events and increase participation. Founded in 1999, ACTIVE Network is headquartered in Dallas, Texas, with offices throughout North America, Europe, Asia and Australia. For more information, please visit ACTIVEnetwork.com and follow us on Twitter.

Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

+ 3 years of experience in a customer-facing role, working with stakeholders and generating customer technical implementations or transformation programs.

Preferred qualifications:

+ MBA or Master’s degree in a management, technical, or engineering field.

+ Current Security Clearance.

+ 7 years of experience in a customer-facing role.

+ Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.

+ Knowledge of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, and content delivery networks.

Our Professional Services organization in Google Cloud delivers product and implementation expertise to our strategic customers to help them get the most out of their Google Cloud investments.

As a Technical Account Manager, you will help customers successfully adopt Google Cloud products and guide organizations through the strategic and technical facets of their cloud transformation journey. You will manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services, like Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Workspace, Google Chrome, and many more. In this role, you will regularly engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team.

You will travel domestically and internationally approximately 25% of the time.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

+ Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.

+ Advocate for customer needs in order to overcome adoption blockers and drive feature development. Lead across multiple workstreams and teams to maintain customer momentum.

+ Develop strategic relationships with key stakeholders to understand a customer’s business and develop strategic roadmaps. Direct quarterly business reviews and executive sessions to better understand business and technical needs.

+ Plan for customer events and launches, partnering with teams to ensure customer success during critical moments. Work with customers and support to guide issues and escalations to resolution.

+ Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

TDK Corporation of America is hiring a Technical Account Manager in our San Diego, CA office. You will join the global TDK family that employs over 129,000 people at 250 sites for R&D, manufacturing and sales in over 30 countries. As a Technical Account Manager, you will be responsible for all aspects of the passive component design-in cycle.

Responsibilities

• Proactively lead all aspects of the passive component design-in cycle from customer relationships, product promotion, design-in, sales harvesting, etc.
• Promote TDK passive components for use in 4G/5G RF Front End (RFFE) modules including mm-Wave, LPAF, PAMiF/PAMiD, FEMiD, DRx, etc., modules
• Create worldwide customer account map including regional responsibilities, key contacts and RF Front End module (RFFE) project design-in status.
• Coordinate with TDK’s worldwide sales and product marketing teams to drive design-in activities in their respective regions.
• Establish and maintain strong working relationships across the customer account including engineering, sourcing, component engineering, etc.
• Identify new product opportunities and provide feedback to HQ development teams around technology trends and market opportunities.
• Develop and execute strategies for new business development (RF component opportunities in Mobile, Automotive and Wireless IoT)
• Support sales operations, ensuring smooth delivery of TDK components to the end customer’s factories
• Responsible for leading price negotiations (with support of business unit), setting financial forecasts and establishing internal budgets pertaining to the account.

Education : Bachelor's Degree (four-year college/university). Field of study: Electrical Engineering or Computer Engineering preferred.

Requirements : 5 to 10 years of experience in the passive component or semiconductor industry, preferred. Candidates must be proficient in Microsoft Office, with an emphasis on Excel and PowerPoint. Travel 5-10%.

TDK offers great benefits including 401K and pension. TDK is an equal opportunity employer. Minority/female/disability/veteran.