Technical Account Manager remote jobs - 1,230 jobs

Voltage Park is on a mission to make machine learning infrastructure accessible to all, from large enterprises and research universities, to seed-stage startups and nonprofits. We believe that providing seamless access to compute with pricing and inventory transparency is the future of access to GPUs. As part of this effort, we are seeking a Technical Account Manager in San Francisco to drive the success of customers using our GPU infrastructure. The ideal candidate is passionate about technology, skilled at building strong customer relationships, and excels at guiding customers to maximize the value of their cloud infrastructure investments. As a TAM, you will act as the primary point of contact for our portfolio of customers, ensuring their needs are met, challenges are resolved, and growth opportunities are identified. You will collaborate cross-functionally with Sales and Engineering teams to deliver a seamless customer experience. This is a fully remote position, although candidates must be based in the continental United States. What You'll Do Build and maintain trusted relationships with customers, acting as the primary point of contact for their needs. Host regular, data-driven partnership reviews with key customers Deliver exceptional customer outcomes, as demonstrated by production customer deployments, increased adoption, and customer satisfaction. Act as the primary owner of the onboarding process, ensuring technical and operational readiness with internal teams while meeting customer expectations Serve as the voice of the customer and provide internal feedback on how we can better serve customers to maximize value and retention Proactively understand customer use cases and co-design solutions tailored to their needs, enabling them to maximize the value of our platform Provide guidance on optimizing workloads, scaling infrastructure, and leveraging our GPU capabilities for specific AI, ML, or HPC workflows Drive Customer Engagement: Develop strategies for product onboarding, adoption, and retention, focusing on educating customers, overcoming barriers, and enhancing satisfaction and loyalty. Monitor and Improve Performance: Track key performance indicators (KPIs) such as customer satisfaction, churn rate, and customer lifetime value. Use these insights to continuously refine strategies and processes. Strategic Leadership: Collaborate with the Director of Customer Experience to execute strategic initiatives. Provide data-driven insights and stay updated on industry trends to recommend improvements and maintain a competitive edge. Nice to have Experience in High-Growth Environments: Experience working in rapidly scaling companies or startups, where agility and adaptability are critical for success. Who You Are 4+ years of experience in a customer success or customer facing role, with a clear track record of success in managing customer relationships and driving retention and growth Cloud Infrastructure Experience: Prior experience working in a cloud infrastructure company, with a solid understanding of the unique challenges and goals of a customer success program in this environment. Ability to work with engineering teams and explain complex technical concepts to non-technical stakeholders Ask the right questions to understand people's underlying needs and can lead internal teams to deliver on those Exceptional communication, presentation, and interpersonal skills Extremely organized - you're able to balance many moving pieces across the various customers in your portfolio, and have a proven project management track record Process Improvement: Experience in designing and leading the implementation of new processes, with a focus on operationalizing them within a team or organization Data-Driven Decision-Making: Proficient in using advanced data analytics platforms to create dashboards and leverage KPIs for executive reporting, strategic decision-making, and continuous improvement Voltage Park is an equal opportunity employer and makes employment decisions on the basis of merit. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law. If you require an accommodation during the job application process, please notify your recruiter. #J-18808-Ljbffr

We are seeking a dynamic and entrepreneurial Technology Transfer Director to lead NYGC's technology transfer operations. This is a unique opportunity for an experienced professional, ideally from a university or nonprofit research setting, to shape the technology transfer function at one of the world's leading genomics research centers. The Technology Transfer Director, reporting to the VP of Legal & General Counsel, will be responsible for overseeing all aspects of technology transfer at the organization and will serve as the central point of contact for all intellectual property (IP), licensing, and industry partnership activities, working closely with NYGC scientists, leadership, and external partners. This position will operate as a department of one, with responsibility for managing the entire technology transfer function. The successful candidate will have both the strategic vision and hands-on skills to develop policies, processes, and relationships that foster a culture of innovation and translational impact. This is an exceptional opportunity to shape the commercialization strategy of a premier genomics institution and drive the translation of cutting-edge research into tangible impact on human health. The role offers significant autonomy, visibility, and the chance to collaborate with world-class scientists at the intersection of academia, industry, and medicine. Key Responsibilities include (but are not limited to): Lead NYGC's technology transfer program, including IP management, invention disclosure, patent strategy, licensing, and startup support. Evaluate invention disclosures for technical merit, commercial potential, and patentability, and develop targeted marketing strategies for high-value technologies. Oversee IP filings and prosecution in collaboration with outside counsel. Lead negotiation of and serve as institutional signatory for a wide range of complex agreements, including inter-institutional agreements, license agreements, option agreements, sponsored research agreements, and material transfer agreements, to facilitate effective technology commercialization. Develop and maintain strong relationships with faculty, researchers, and institutional partners to promote awareness of technology transfer opportunities and best practices. Provide education and one-on-one guidance to faculty and staff on IP and tech transfer matters Identify and engage with potential licensees, investors, and industry collaborators to accelerate commercialization of NYGC technologies. Advise NYGC leadership on IP portfolio strategy, policy development, and compliance matters. Serve as administrative liaison to the Board of Directors Start-Up Company Advisory Committee, including setting the agenda for all committee meetings in consultation with the committee chair. Track, report, and communicate outcomes of the technology commercialization portfolio to NYGC leadership. Represent NYGC in external partnerships, consortia, and translational initiatives across regional and national innovation ecosystems. Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change. Requirements & Qualifications A Bachelor of Science degree (preferably in the biological sciences) is required; an advanced degree in a STEM field, business or related discipline (PhD, MBA or JD) is strongly preferred. Minimum 10 years of progressive experience in technology transfer, IP management, research commercialization, or academic-industry relations, with at least five (5) years in a supervisory or management role. Proven track record in managing complex IP portfolios and developing IP strategies. Demonstrated expertise and advanced knowledge of U.S. patent law, and current trends, policies and best practices affecting academic technology transfer and commercialization. Proven success in identifying commercialization pathways and negotiating complex licensing agreements; Strong analytical skills for market assessment and strategic problem-solving. Strong familiarity with federal funding mechanisms (e.g., SBIR/STTR), research compliance, and startup incubation. Superior negotiation, communication, and relationship-building skills. Ability to successfully work with academic faculty, researchers and collaborating institutions while balancing mission-driven and commercial priorities. Preferred: Experience in genomics, bioinformatics, or related fields Strong familiarity with nonprofit research organizations and complex academic-industry collaborations. Registered Technology Transfer Professional (RTTP) or Certified Licensing Professional (CLP) certification strongly preferred. To apply, please submit a CV, cover letter, and deal sheet. Don't meet every single requirement? At NYGC we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Competencies Technical and Professional Skills: Consistently demonstrates skills and knowledge relevant for current role; strives to expand the depth and breadth of technical and professional skills; works with a high level of integrity; exhibits focus and discipline; appropriately prioritizes, manages expectations and delivers on commitments. Collaborative & Communicative: Models collaboration and teamwork; brings out the best in others; effectively works with all levels, internally and externally; respects and embraces diversity of perspective; communicates clearly and listens carefully; uses good judgment as to what to communicate and when to do so. Adaptable & Innovative: Adaptable and embraces change; develops new insights and pursues improvements and efficiency; fosters exchange of new ideas and willing to challenge the status quo; takes initiative and is solution-oriented; engages in work with passion and curiosity. Work Flexibility NYGC has established a flexible work policy to give employees and other staff more ability to balance their work, personal commitments, and commuting challenges. The incumbent in this position is eligible for a flexible work schedule or hybrid remote work arrangement (minimum of three days per week working onsite) with supervisory approval. Occasional evening and weekend work may be required. Salary & Benefits The pay range for this position is $210,000 - $250,000 per year; the base pay offered may vary depending on job-related knowledge, skills, and experience. In addition, NYGC offers a full range of medical, financial, and other benefits as well as generous time off. This includes Medical/Dental/Vision for employees & dependent(s); Vacation, Holidays, Sick, and Other Leave, including a paid winter break; a 401(k) match; Life Insurance; Flexible Spending Accounts; employee Tuition Reimbursement; flexible schedules and telework options for some positions; an Employee Assistance Program; and much more. About the New York Genome Center The New York Genome Center (NYGC) is an independent, nonprofit, academic research organization dedicated to advancing genomic research. NYGC scientists and staff are furthering new approaches to diagnosing and treating neurological diseases and cancer through their unique capabilities in whole genome sequencing, RNA sequencing, state-of-the art analytics, and the development of genomic tools. NYGC concentrates specifically on disease-based research in the following areas: neuropsychiatric disease (autism, schizophrenia, bipolar); neurodegenerative disease (ALS, Alzheimer's, Parkinson's, Huntington's), and cancer. Located in Lower Manhattan, the New York Genome Center was founded by and remains closely affiliated with the leading academic medical centers and research universities in the New York region, engaging in research projects with and for these institutions. Essential to our collaborative work is an outstanding faculty, whose members typically hold a joint appointment at NYGC and a partner university. They support our scientific mission by conducting independent research in areas of mutual interest to us and the wider scientific community. Equal Opportunity We are committed to fostering a workplace environment that is welcoming and fair to all, ensuring that every employee has the opportunity to thrive. We believe that bringing together individuals with diverse backgrounds, experiences, and perspectives leads to greater collaboration, innovation, and discovery. Valuing and supporting each employee in reaching their full potential strengthens our organization and enhances our collective success. We recognize that creating an environment where all employees feel valued and included requires sustained effort and dedication from the entire organization. The New York Genome Center is a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, creed, color, gender, religion, national origin, sexual orientation, age, disability, genetic predisposition or carrier status, protected veteran or military status, domestic violence victim status, partnership status, caregiver status, alienage or citizenship status, marital status, or any other characteristic protected by applicable law. NYGC takes affirmative action in support of its policy to hire and advance in employment individuals who are protected veterans and individuals with disabilities. FLSA Status - Exempt This position is not eligible for visa sponsorship or relocation assistance.

Join a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN, we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day.Our "Win as One" mentality ensures that our team's success is directly linked to Client, Shareholder and Employee Satisfaction. Recognizedas one of AMERICA'S MOST LOVED WORKPLACES for five consecutive years and a Built In Best Places to Work for six years, we are committed to our employees' total well-being. Enjoy competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth. Bring your passion and talents to DFIN - because being YOU thrives here. Summary: Acts as the technical service liaison between customer, multiple production platforms, and Product. Advocates on behalf of the client with a proactive, collaborative approach to all departments and the production teams. Uses experience and knowledge to provide advisory and consultant services to clients to provide direction in meeting their project needs and goals to achieve and meet specific regulatory requirements of the client. Responsibilities: * Handles day-to-day account management, client interactions and handling routine technical support issues with a growing level of technical proficiency. * Serve as the main technical services liaison for assigned accounts, addressing their needs and concerns with expertise and urgency. * Establish strong, long-term relationships with clients, understanding their business requirements and aligning our solutions to meet their needs. * First point of service escalation for clients, SDAs and internal partners. * Host regular touch points with assigned clients to set priorities, work through challenges, discuss best practices, coordinate testing, holiday coverage, etc. * Participates in QBRs * Conducts Wellness/Optimization checks with clients * Review/approve billing, weekly, end of month and ad hoc throughout week * Working knowledge of SEC regulations and electronic filing requirements (e.g., N-PORT, N-CEN, N-MFP) and experience supporting compliance workflows * Basic knowledge of XBRL dependencies within specific Arc Suite platforms * Basic ability to troubleshoot and problem solve issues and complex application setups. * Basic technical acumen and product knowledge. * Basic production knowledge. Qualifications: * Generally newer to the role, with 1-3 years of Arc Suite experience in technical account management or related fields. * Proven experience and mastery of one or more of the Arc Suite applications; ArcPro, ArcReporting and/or ArcFiling is required. * B.S./B.A. preferred; equivalent experience in lieu of degree accepted. Preferred Skills: * Excellent verbal, written, and interpersonal communication skills. * Self-motivated with strong propensity for action, results and continuous improvement. * The ability to work successfully in a high-energy, fast paced, rapidly changing environment is necessary. * Exceptional organizational skills with the ability to multi-task and manage multiple. processes, programs, and procedures simultaneously while working under pressure to meet deadlines. * Proven track record of solving technical problems. It is the policy of Donnelley Financial Solutions to select, place, and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran status, actual or perceived sexual orientation, genetic information or any other protected status. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or accessjobs.dfinsolutions.com as a result of your disability. You can request a reasonable accommodation by sending an email to . At DFIN, protecting your identity is a top priority. Please be aware of scammers impersonating DFIN recruiters. DFIN recruiters will never request personal information via email or text. You will only receive a text from us if you've already been in contact. All automated messages will come from. If you ever have doubts about the legitimacy of any communication from us, please do not hesitate to reach out for verification via (this email is for general TA questions and is not used for updates on your application status).#BI-Remote

A leading consulting firm is seeking a Digital Consulting Director specializing in Oracle Cloud Technical Architecture. The role involves managing technical design, client relationships, and project economics while supporting team professional development. Ideal candidates will have extensive experience in consulting and Oracle systems, with a strong technical background in cloud solutions. This role offers a competitive salary and benefits, including performance incentives. #J-18808-Ljbffr

Chicago South / Northwest Indiana Sales Account Manager The primary accountability for the sales function and for the Sales Account Manager individually is to drive profitable growth within their assigned geography in a manner consistent to corporate mission and values. A high performing Sales Account Manager delivers profitable organic growth through the use of consultative practices that educate a prospective customer on the clinical utility of Bako's products and services. The Sales Account Manager holds lead accountability for acquiring and retaining new customers (those within their first year of using Bako). A Sales Account Manager should leverage available resources to create and implement tactics to achieve the company's revenue and activity targets within their assigned geography. The Sales Account Manager is ultimately responsible for the revenue performance of their geography. Knowledge, Critical Skills/Expertise, Position Requirements (Education, Experience, Licensure/Certifications) • Completed a professionally administered consultative sales course, e.g. Integrity Sales • Demonstrated ability to learn complex technical topics & articulate what was learned well. Ideal candidate will have knowledge of basic life sciences. • Demonstrated experience in working independently with attention to detail • Ability to learn and employ software platforms that are required, e.g., Salesforce, Microsoft Office • Bachelor's degree or equivalent required • Two to five years of sales experience • Health care services experience a plus • Demonstrated analytical skills; capacity to use workflow tools and salesforce automation • Experience in Clinical/Anatomic Laboratory (particularly Podiatry or Dermatology) is a plus Tasks, Duties and Responsibilities • Interacts with physicians, employees and clients in a positive manner consistent with the mission and values of Bako Diagnostics. • Clinical Utility/Consultative Selling: The Sales Account Manager as their primary skill/attribute will possess a deep understanding of the clinical utility of Bako/Strata/CTS products and services. The Sales Account Manager will use a consultative process, specifically Integrity Sales, to outline how the clinical utility of the company's products and services will serve to meet the need of a prospective customer and their patients. The Sales Account Manager will stay abreast of best practices in consultative sales as well as the clinical utility of all existing and new products developed. • Initiative/Drive: The Sales Account Manager is internally motivated to serve our customers and his colleagues. The Sales Account Manager will support the appropriate strategies and tactics entered into by the company and its management (internal and external audiences). The Sales Account Manager will support the esprit de corps within their team that is consistent with company's values. The Sales Account Manager ensures that he/she is well trained, well informed and aligned to company's objectives. Docusign Envelope ID: 8F3F50DC-8CB3-4FDD-A668-4EF65F17F863 • Tools & Processes: The Sales Account Manager is capable of utilizing the company's tools to improve the allocation of their personal resources. Salesforce.com and the functionality within are critical to the success of the Sales Account Manager and the company. The Sales Account Manager will ensure that they engage fully in all training and become wholly facile with the tool. The Sales Account Manager will understand and use the analytical tools the company has developed for the use of the Sales Account Manager to improve outcomes (request training where the Sales Account Manager does not have appropriate skill sets) and update Salesforce.com as directed by the Director of Sales. • Company: The Sales Account Manager will complete all required training and operate within all established company policies and compliance guidelines. The Sales Account Manager on occasion will contribute to cross-functional teams that advance the completion of projects. The Sales Account Manager communicates appropriately, promptly, succinctly and through appropriate tools to internal team. The Sales Account Manager will be cognizant of all relevant company goals and specifically the expectations of performance for their role. The Sales Account Manager will operate within established expense budgets and guidelines. • Customers & Markets: The Sales Account Manager will be an advocate for customer needs. The Sales Account Manager will have the capacity to concisely frame market information for improvement of the company's performance. The Sales Account Manager is capable of articulating the market/customer information in a manner that those outside the commercial function will understand, e.g. what, who and meaning to the company. The Sales Account Manager is encouraged to engage with Company and industry content on LinkedIn, which is emerging as the leading social media platform for the podiatry industry. Working Conditions Remote work arrangement. Travel within established territory is required to manage sales territory. Occasional overnight travel may be required to attend medical conferences and corporate meetings. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk and stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 30 pounds (as needed during trade shows). Positions Supervised No formal supervisory responsibilities. Requirements listed are representative of minimum levels of knowledge, skills, and/or abilities. This position description is not meant to imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job duties requested by the supervisor. Employee

If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit *************************** for more information. About the role: We are looking for a patient-inspired, passionate and experienced Neurology Account Manager who is committed to our mission of transforming the lives of patients with unmet needs. The Neurology Account Manager will possess a high level of clinical aptitude and authentic empathy for patients and caregivers while establishing solution seeking partnerships with all key stakeholders who support these patients and families. Along with executing all promotional activity in their geography; they will have a key role in developing and executing the corporate strategy; strategically working with cross functional leadership; accurately analyzing key business drivers and trends; building effective cross-functional and cross-regional partnerships; and ensuring execution of their business plan. In addition, the Neurology Account Manager will also work closely with local and regional patient advocacy groups and disease state awareness foundations. The position requires adaptability and the capacity to find success through ambiguity, problem solve and to see projects through to their end in a flexible and innovative manner. Responsibilities: Demonstrate high performance driven by common values of trust, respect, and commitment to winning the right way (culture of compliance) Contributes to the development and implementation of key sales enablers, in collaboration with internal and external partners: Customer Targeting & Sales Territory/Region/Area Alignment Local market plan development at the territory level Establishes strong relationships with key customers, KOL's and epilepsy centers within local market Identifies and establishes strong relationships with emerging thought leaders and customers; demonstrated ability to recognize and devote the necessary amount of time and resources needed to engage with HCPs Fosters an entrepreneurial spirit with a focus on ownership and accountability to maximize individual and Company goals, establishes open and honest communication with peers and senior leadership Demonstrates expert knowledge of Epidiolex, customer base (HCP and patients), business strategy and competitive environment; stays abreast of key market access issues/trends Possesses an entrepreneurial approach with a focus on ownership and accountability to maximize individual and Company goals, and establishes open and honest communication with colleagues, peers, and senior leadership Maintains exceptional knowledge of: disease state, product, customer, rare/orphan drug market, epilepsy market, competitive products and the broader healthcare market place Collaborates with cross functional field leaders (Market Access, Patient Services, etc.) to achieve shared business objectives in a compliant manner Ability to analyze, interpret and leverage data including sales analytics, CRM reports, business statistics and customer feedback that provides an information framework for the development of strategic business plans Responsible for the financial management of monetary resources inclusive but not limited to promotional and T&E budgets in a manner consistent with all compliance policies Conducts business in accordance with all regulations and within Company policy, procedure, and ethical standards Qualifications: Bachelor of Arts or Bachelor of Science degree from a 4-year accredited University or College Minimum 5 years of biotech/pharmaceutical experience Successful biotech/pharma product launch experience with a documented track record of exceeding goals Specialty pharmaceutical sales experience required Working in an individual contributor role with demonstrated account management skills Demonstrated business acumen and a track record of sustained performance in exceeding territory goals Proven experience working within institutions calling on interdisciplinary care teams and within private practice settings Strong analytical skills with the proven ability to effectively analyze data and appropriately integrate into strategic planning Account Management experience preferred High learning agility and demonstrated scientific acumen Outstanding customer relationship, interpersonal and communication skills with the ability to effectively work with diverse audiences and influence cross functionally Must have excellent communication skills (verbal and written) Highly proficient in Microsoft Office (Word, Excel, Power Point, Outlook, CRM) Travel: Ability to travel up to 40% with a history of covering large geographic areas Some travel and attendance on evenings and weekends for regional and national meetings, conferences and advocacy support events Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. FOR US BASED CANDIDATES ONLY Jazz Pharmaceuticals, Inc. is committed to fair and equitable compensation practices and we strive to provide employees with total compensation packages that are market competitive. For this role, the full and complete base pay range is: $116,800.00 - $175,200.00 Individual compensation paid within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, and other pertinent factors. The goal is to ensure fair and competitive compensation aligned with the candidate's expertise and contributions, within the established pay framework and our Total Compensation philosophy. Internal equity considerations will also influence individual base pay decisions. This range will be reviewed on a regular basis. At Jazz, your base pay is only one part of your total compensation package. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz's Long Term Equity Incentive Plan. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, 401k retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .

Account Manager - Healthcare Supply Chain 📍 Remote (U.S.) | Occasional Travel to Clearwater, FL 🕒 Full-Time | Sales (SRG) Surgical Resources Group (SRG) delivers innovative healthcare supply chain solutions that help hospitals, ambulatory surgery centers (ASCs), and healthcare systems reduce costs while improving efficiency. We specialize in surgical product sales, surplus liquidation, inventory management, and cost-saving supply chain solutions. The Opportunity We're looking for a motivated Account Manager to help grow our healthcare client base and strengthen existing relationships. In this role, you'll act as a strategic partner to healthcare leaders, helping them solve procurement challenges through smart, cost-effective supply chain solutions. This is an ideal opportunity for a sales professional who thrives in relationship-based selling, enjoys working independently, and wants to make a measurable impact in healthcare. What You'll Do Prospect and develop new healthcare accounts within hospitals, ASCs, and healthcare systems Manage and grow an assigned territory and existing account list Build strong relationships with supply chain, clinical, and executive decision-makers Lead virtual meetings to assess needs and present SRG solutions Develop customized proposals, pricing, and cost-savings analyses Negotiate and close contracts for surgical supplies and supply chain services Collaborate with Operations, Customer Service, and Marketing teams Maintain accurate CRM data, forecasts, and sales activity reporting Consistently meet or exceed sales goals What We're Looking For 2+ years of quota-carrying sales experience (healthcare, medical device, or medical supply preferred) Proven success by closing and managing accounts Experience selling to mid-level and senior healthcare decision-makers Strong communication, presentation, and negotiation skills Ability to manage the full sales cycle independently Comfortable working remotely and managing a territory Bachelor's degree preferred Nice to Have Medical device, surgical supply, or healthcare distribution experience Healthcare supply chain or hospital procurement background Compensation & Perks Competitive base salary Performance-based commission structure Growth and advancement opportunities Work-from-home flexibility Why Join SRG? Being part of a growing healthcare organization is making a real impact Work with industry-leading hospitals and surgical centers Join a collaborative, results-driven sales team

* Candidates Must Reside In The Southern California Area* Purpose and Scope Under limited supervision, the Account Manager- PE is responsible for achieving sales objectives in assigned territory through the development, maintenance, and enhancement of the business. These customers include Pediatric Endocrinologists, nurses, pharmacists, pharmacy and therapeutics groups, teaching institutions, private and federal hospitals and formulary committees. The Account Manager- PE is responsible for ensuring customer's clinical conviction in the product and seeing the sale through to its conclusion by providing sufficient training and ongoing customer service. The Account Manager- PE will develop territory business plans and work with the sales management team to maximize the impact of sales and marketing plans and tactics. Essential Duties & Responsibilities Create, maintain and increase sales within designated territory by influencing the prescribing habits of the targeted audience by calling on health care providers and health-related organizations within assigned territory. Strategically identify and develop relationships with non-prescribing health care providers that influence decision making in accounts such C suite personnel, pharmacy personnel, injecting nurses, Medical Assistants, office managers and personnel, etc. Sell in various sites of care within territory including clinics and health systems (all sites of care within health systems including but not limited to Specialty Pharmacies, In patient pharmacies, infusion centers, specialty clinics etc. Conduct effective and compliant mixing and administration demonstrations to appropriate customers Demonstrate advanced business acumen Demonstrate thorough on-label knowledge of products by effectively communicating appropriate clinical, technical, therapeutic, disease state and product information to customers. Complete routine reports and be compliant with industry, regulatory and company guidelines and prepare annual business plans and conduct quarterly analysis of the territory performance vs. plan. Attend and represent the Company at internal company meetings and external trade shows, community events, etc, as appropriate. Manage usage and inventory of promotional items to be given away to offices. Abide by Administrative Expectations as defined by AMP SOPs: Submit expense reports regularly as outlined, enter sales calls in CRM system daily or as indicated by Regional Sales Director, enter company car mileage weekly, maintain company car as required by Fleet Maintenance. Manage promotional budget effectively and in a compliant manner. Partner with different departments in the Company as the business requires. Abide by the Company's email and communication SOPs. Regular and punctual attendance is an essential function of the job. It is expected that our sales force is "in the field" calling on customers from 8:00am to 5:00pm each day. Responsible for reporting Adverse Events and Technical Complaints to Tolmar Pharmacovigilance and Patient Safety (PSSP) that you learn of per SOP-00821, Pharmacovigilance and Technical Complaint Reporting. Perform other duties as assigned. Core Values This position is expected to operate within the framework of Tolmar's Core Values: Center on People:We commit to support the well-being of our patients. We are committed to treating our employees and those we serve as valued partners. By placing people at the heart of our actions, we actively engage, invigorate, acquire knowledge, and grow together. Are Proactive & Agile:We embody a culture of engagement and action. With a hands-on approach, we fearlessly adapt to change. We anticipate, respond swiftly and efficiently to ignite a spirit that propels us towards extraordinary outcomes. Act Ethically:We are committed to consistently conducting our business in an ethical, compliant, and socially aware manner, in line with our purpose of positively impacting lives. We actively cultivate diversity, equity, inclusion & sustainability in our workplace. Constantly Improve:We are committed to a collaborative & proactive effort to improve our products, systems, processes, and services by reducing waste, increasing efficiency & improving quality. Are Accountable:We think, act, and communicate with honesty, transparency, and clarity in alignment with our core values. We don't compromise our values for near term gain. We take accountability & ownership of our work, actions, successes, and setbacks. We strive to deliver our best as we shape the future. Knowledge, Skills & Abilities Highly motivated for success with a "can do" attitude. Excellent interpersonal, written and verbal communication skills and organizational skills Skill in negotiation and selling techniques as aligned with company expectations with demonstrated accountability in executing sales plans. Aptitude for learning technical and scientific product relation information. Demonstrate assertive selling techniques including asking for business on every call. Excellent analytical skills and proven strategic thinker. Ability to work independently and manage multiple projects both inside and outside the organization. Ability to execute effective business plans for assigned territory. Ability to develop working relationships with both internal and external customers and work as a team player with employees at all levels. Ability to take initiative in the absence of precise direction. Ability to demonstrate good judgment, discretion and compliance to industry ethical guidelines. Ability to be approved and insured to drive company fleet vehicle, including valid driver's license and good driving history. Knowledge of Microsoft Office products, CRM systems and virtual platforms. Education & Experience Bachelor's degree in science, business or related field. Consistent and proven track record of exceeding sales quotas. 5 or more years of successful independent pharmaceutical and/or business-to-business sales experience, Pediatric Endocrinology, Rare Disease and/or Buy and Bill sales experience preferred. Reside within the territory and willingness to cover the entire assigned geographical sales space. Pharmacy sales experience is preferred, including Specialty Pharmacy, Health System Based Pharmacies etc. Clinical experience helpful. Working Conditions Role requires sitting, driving and standing. Overnight travel is required for up to 75% of work week, dependent upon geographic footprint coverage expectations Ability to lift 50 pounds. Travel by air as required. Availability to work extra hours and on weekends as necessary. Compensation Tolmar compensation programs are focused on equitable, fair pay practices including market-based base pay and a strong benefits package. The final compensation offered may vary from the posted range based on the selected candidates qualifications and experience. The pay range for this position at commencement of employment is expected to be between ($140,000 and $185,000/year); however, while salary ranges are effective from 1/1/26 through 12/31/26, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. About Tolmar Tolmar is proud to have earned a reputation for performance and innovation. Through a progressive company culture, Tolmar has established a legacy as a trusted name in the research, development and manufacturing of high quality topical products used in dermatology, and extended release dosing forms for products commonly used in urology and oncology. Founded in 2006, we are a private company known internationally for our advanced drug delivery capabilities and our unmatched commitment to our partners, and to the patients and provider communities we serve Since our inception, Tolmar has produced 22 marketed products supported by 5 New Drug Applications (NDAs) and 17 Abbreviated New Drug Applications (ANDAs) across urology and oncology and dermatology. With more products forthcoming, our dedicated pipeline reflects Tolmar's future-focused approach Tolmar offers exciting opportunities that will leverage your abilities, expand your skills, and reward your contributions in an atmosphere that encourages both personal and professional growth. Additionally, Tolmar offers competitive compensation and excellent benefits including: Competitive and inclusive medical, dental and vision coverage options Flexible Spending Accounts for medical expenses and dependent care expenses HSA through our HDHP CompleteCare reimburses you and your dependents for eligible health care expenses and premium expenses incurred under alternate group health coverage Generous 401K match - currently match 100% of your contributions up to the first 6% of compensation and 50% from 7%-12%, but never greater than 9% Tolmar-paid Life, LTD and STD insurance coverages, as well as voluntary benefit options Employee Assistance Plan, Legal Guidance and Funeral Planning & Concierge Services Adoption and family-planning benefits, Fertility and Family Forming Benefits Generous paid time off, including: Vacation, sick time and holidays Volunteer time to participate within your community Discretionary year-end shutdown See More @ working-at-tolmar/ We provide a positive work environment designed around the philosophy of mutual respect and the challenge and rewards of contributing to the continued success of our organization. Tolmar is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Tolmar is an Equal Opportunity Employer. We do not discriminate on the basis age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Presidio, Where Teamwork and Innovation Shape the Future AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights. The Role Presidio Network Solutions is a leading digital solutions and services provider, helping clients unlock the transformative power of technology. With a deep expertise in cloud, security, and digital infrastructure, we partner with our clients to drive business outcomes through innovative solutions. We are an AWS Premier Consulting Partner and are committed to delivering excellence in every engagement. We are seeking a highly motivated and results-driven SLED Account Manager to focus on hunting in greenfield territories and opening new accounts. This role will involve identifying and developing new business opportunities, building strong client relationships, and co-selling with AWS selling teams to uncover and close new opportunities. The ideal candidate will have a strong background in cloud solutions, particularly AWS, and a proven track record of new business development and greenfield territory strategies. Travel Requirements: In this role, you will be expected to travel up to 33%. It is a remote position. Responsibilities Include: New Business Development: Identify and pursue new business opportunities in greenfield territories. Develop and execute strategies to open new accounts or new business units inside existing customers. Account Management: Build and maintain strong relationships with new clients. Serve as the primary point of contact for all new account-related matters. Achieve sales objectives primarily through sales to new customers and also through sales of additional services to existing customers. Co-Selling: Collaborate closely with AWS selling teams to identify, qualify, and close new opportunities. Leverage AWS resources and expertise to drive sales growth. Client Engagement: Understand the business objectives and challenges of strategic customers. Present and advocate for AWS solutions that align with client goals. Solution Delivery: Collaborate with technical teams to ensure the successful implementation and delivery of AWS solutions. Oversee project timelines, budgets, and deliverables. Market Insights: Stay informed about industry trends, competitive landscape, and emerging technologies. Provide strategic insights and recommendations to clients and internal teams. Collaboration: Work closely with internal teams, including sales, marketing, and technical experts, to develop tailored solutions and compelling proposals. Reporting: Monitor and report on account performance, sales metrics, and client satisfaction. Provide regular updates and strategic insights to senior management. Required Skills and Professional Experience: Solution Selling: Deep understanding of solving business problems leveraging AWS solutions. Ability to effectively communicate complex technical concepts to non-technical stakeholders. Sales Skills: Demonstrated success in meeting or exceeding sales targets within strategic accounts. Strong negotiation and deal-closing abilities. Communication: Exceptional verbal and written communication skills. Proven ability to build and sustain strong client relationships at a strategic level. Problem-Solving: Excellent analytical and problem-solving skills. Ability to develop innovative solutions to meet client needs. Team Player: Strong interpersonal skills and the ability to collaborate effectively with colleagues across various departments. Bachelor's degree or equivalent experience and/or military experience 5+ years of experience in greenfield account management, sales or business development selling consulting services within the AWS ecosystem 3+ years selling into SLED ***** Your future at Presidio JoiningPresidiomeans stepping into aculture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here,your impact is real.Whether you're harnessing the power of Generative AI, architecting resilientdigital ecosystems, or drivingdata-driven transformation, you'll be part of a team that is shaping the future. Ready to innovate? Let's redefine what's next-together. About Presidio Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success. At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit **************** ***** Applications will be accepted on a rolling basis. Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances. To read more about discrimination protections under Federal Law, please visit: If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to . Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs. #LI-TS1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Classification:Exempt. Non-Bargaining The MDU Account Manager is a critical, high-impact role responsible for maximizing subscriber penetration and driving revenue within a dedicated portfolio of Multi-Dwelling Unit (MDU) properties across multiple markets. This position requires a candidate with a minimum of 2+ years of direct, prior experience in an Account Management or Business Development capacity specifically within the MDU sector (e.g., Telecom/Broadband, Property Management, or Real Estate industries serving MDUs). The successful candidate will act as the primary relationship owner, tasked with building and strengthening partnerships with key property stakeholders, including Owners, Property Managers, and Leasing teams. A core function of this role involves developing and executing strategic sales plans, hosting frequent on-site resident engagement events (including evenings and weekends), and managing a multi-market territory, which requires up to 50% travel. This role is essential for converting signed access agreements into active, high-penetration properties and requires a self-starter who has successfully performed this exact job function previously. Responsibilities Primary Responsibilities: Build, grow, and strengthen professional relationships with key decision-makers, including Property Managers, Leasing Managers, Community/HOA Boards, and Property Owners. Serve as the primary point of contact for all assigned MDU properties, addressing their needs and ensuring a high level of satisfaction with our services. Conduct regular on-site visits to assigned properties to maintain visibility and reinforce partnerships. Travel regularly between assigned markets to manage a multi-market portfolio effectively. Drive subscriber penetration and revenue growth within properties where we have active access agreements. Develop and execute strategic, property-specific sales and marketing plans to achieve penetration goals. Collaborate with the sales team to transition properties from the contract signing phase to the penetration phase successfully. Plan, coordinate, and host engaging on-site events for residents at properties with access agreements or bulk internet agreements (e.g., resident appreciation events, open houses, launch parties). Manage marketing collateral distribution and ensure optimal placement of promotional materials on-site. Utilize events and other marketing initiatives to generate leads and sign-up new subscribers. Monitor contract compliance and ensure all access agreement terms are met. Track and report on key performance indicators (KPIs) such as penetration rates, event attendance, and property relationship strength. Provide regular updates to leadership on portfolio performance and potential risks/opportunities. Qualifications Minimum of 2+ years of prior, direct experience operating in an Account Manager or Business Development capacity specifically within the Multi-Dwelling Unit (MDU) space (e.g., Telecom/Broadband, Property Management, or Real Estate industries serving MDUs). Candidate must have prior experience focused on driving penetration, building property relationships, and hosting resident engagement events. Proven track record of meeting or exceeding sales/penetration goals. Exceptional interpersonal and relationship-building skills. Strong presentation and communication skills (written and verbal). Self-motivated, proactive, and capable of managing a large portfolio of accounts independently. Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite. Ability to plan and execute successful resident-facing events. Bachelor's Degree in Business, Marketing, or a related field (or equivalent work experience). Must have a valid driver's license and reliable transportation. Travel requirement is estimated to be up to 50%, involving frequent site visits and travel between assigned markets. Ability to work flexible hours, including some evenings and weekends to host resident events. Benefits Offered We are proud to offer a comprehensive and competitive benefits package: 401(k) matching Medical, Rx, Dental and Vision insurance Disability insurance Flexible spending account Health savings account Life insurance Tuition reimbursement Paid vacation and personal days Paid holidays Employee Assistance Program Annual bonus program to eligible employee's based upon organization performance Salary Pay range (commensurate with skills and experience): $55,000 - $65,000 + Commission Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.

Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S. Cedar's mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience. The Role The Client Enablement team owns the delivery of Cedar's product and functionality, maintenance of services, and onward growth and expansion. We're seeking a Technical Account Manager (TAM) to lead and manage post-launch initiatives for our clients, from implementing new features and functionality to maintaining and upleveling the overall technical health of the integrations. TAMs are the "Cedarians" who manage all the technical aspects of Cedar's partnership with clients once they have been successfully implemented. To be effective, a TAM at Cedar possesses Solution Architecture, Project Management, and Client Management skills. Without our Client Solutions team, Cedar doesn't realize its vision of improving the patient financial experience. Gain further insight into this opportunity by viewing this video featuring the hiring manager: ******************************************* Skills & Experience Minimum 2 years professional experience, with 1+ years experience in a client-facing technologist role, driving technical project leadership and/or technical account management in an enterprise or mid-market setting. Strong technical acumen: analytical capabilities with proficiency in SQL, prior experience working with technical systems (APIs, SSOs, technical integrations, secure file exchanges) and the ability to quickly learn new technologies and systems. Track record of effectively leading or co-leading outcomes-focused client conversations. Ability to influence stakeholders' decision making and establish credibility as the technical subject matter expert for their service or solution. Experience communicating clear technical and business requirements to engineering: Understanding client needs, synthesizing requirements, and steering solution design to meet business and operational needs. Ideally, a background working with any of the following: enterprise health care systems, digital consumer payments or backend payment processing technologies, enterprise system integrations. You feel comfortable working in a thriving entrepreneurial environment and have some level of comfort navigating through times of ambiguity. Lastly, you should be EXCITED about Cedar's mission of improving the healthcare financial experience. Responsibilities Manage the technical aspects of Cedar's relationship with our strategic and mid-market clients Externally, liaise with operational and technical client stakeholders to drive product adoption and improve integration health. Internally, serve as the voice of the customer to key organizations - engineering teams, account management and product managers. Provide technical governance and develop technical account plans. With leadership support, manage client integration health and mitigate risks. Proactively identify and triage issues, produce plans of action and solution proposals, and work cross-functionally with engineering counterparts for resolution or mitigation. To do so, you will need to groom tickets, stories, or requests. Partner with Client Managers to build client partnership: QBR planning, expansion strategy, and cross-selling or upselling initiatives. Applicants must be currently authorized to work in the United States on a full-time basis. Compensation Range and Benefits Salary Range: $123,250 - $145,000 This role is also equity eligible This role offers a competitive benefits and wellness package *Subject to location, experience, and education #LI-REMOTE #LI-RD What do we offer to the ideal candidate? A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you For exempt employees: Unlimited PTO for vacation, sick and mental health days-we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians) Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month) Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally About us Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z). As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.

Job Description Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Technical Account Manager (TAM) will play a pivotal role in guiding senior level customer contacts towards optimizing their Contact Center operations, ensuring best practices are effectively implemented. With a strong foundation in technical account management, customer satisfaction, and solution deployment, the ideal candidate will thrive in the premise-based or hosted telecommunications software industry. The ideal candidate will have in-depth implementation, consulting and customer relationship management experience with one of the following Contact Center Platforms: Five9, Genesys, Cisco, Nuance, Avaya, Aspect, NICE. Key Responsibilities: Manage Enterprise Clients that have subscribed to Five9 Technical Account Management Services. Effectively communicate project plans, progress and status both internally and to Customer organization. Leverage existing knowledgebase to find use cases relevant to customers and proactively deliver solutions to meet customers' business objectives. Analyze, support and provide consultative best practices for the Five9 call center software solution in a wide array of configurations and customer environments both remotely and on-site. Partner with Customers to optimize the Five9 call center software solution. Articulate the value of Five9's Services through presentations, demonstrations and open discussion with customers. Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. Develop materials in-line with the specific sales and/or services opportunity requirements. Key Qualifications: 4+ years of contact center operations or related technology experience, with a minimum of 2+ years in implementation/consulting services, technical support, and/or sales engineering. Strong skills in project management, client relationship management, and technical expertise. Contact Center industry experience. Strong practical understanding of VoIP applications and its principles. Strong knowledge of PBX, ACD, CTI, IVR and other contact center related technology. Well-versed in Salesforce CRM. Outstanding customer facing verbal and written communication skills. Excellent time management skills including the ability to manage multiple client implementations and project activities simultaneously. Willingness to travel occasionally to customer sites. B.A./B.S. or equivalent experience. Preferred Qualifications: Strong understanding of PC and its operating systems. Experience with SaaS model and applications. Development experience. Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $71,900-$172,300 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: ********************************** Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing. "DDN's A3I solutions are transforming the landscape of AI infrastructure." - IDC “The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence. Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management. Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage. Job Description DDN is looking for a Technical Account Manager - Major Accounts to provide leadership and build a highly effective and customer focused technical account team ensuring customer success. This person will work directly with the customer to ensure success and overall account business continuity and enable, support, the customers site administrative and reliability engineering teams. This person and team will also interface directly with DDN Product Management, Support, Engineering and Field teams to establish requirements, document and deliver tested solutions, manage priorities with customer issues and develop reporting and feedback loops as required. This team member will be remote but will be required to travel for customer and DDN internal meetings. This role will focus on a small number of DDN accounts but could involve geographically dispersed locations globally. Responsibilities Work closely with DDN Support, product Management, Engineering, Support and other shared resources to ensure the success and business continuity of an assigned customer account. Work to support project management, technical account management interfacing with the customers Site Reliability Engineering team (SRE). Define and document processes and best practices. Ensure they are communicated and followed. Be the operational focal point for a large, Globally distributed customer environment Manage customer requirements through engineering RFE development Drive operational efficiency through automation, documentation and project management. DevOps capabilities including writing and deploying customer scripts and tools Develop feedback loops with Project Management, Engineering and Field teams Familiar with industry standard technologies and methodologies with regard to configuration , deployment and monitoring Develop strategic plans with customers that include monitoring, . Work with customer teams to quickly identify and rectify issues Work along with pre-sales to develop customer solutions to solve the most challenging problems Lead daily, weekly, monthly meetings with customer and DDN resources as required Monitor and report Operational status and measure against project plan. Manage and track workload and requests. Prioritize the resolution of urgent requests with progress on longer term projects. Work with Engineering, Product Management and the Field engineering teams to translate customer requirements into RFEs Required Skills 8+ years' technical experience working in a cross-functional environment. Strong leadership, planning, decision making and communication skills. Experience in leading large programs Ability to communicate with customer and DDN executive staff effectively Project management skills required and PMP or similar certification is a plus Experience developing and deploying scripts and tools Experience working in remote teams located around the globe. Experience developing documentation and procedures. Experience in managing heterogeneous hardware and software (servers, network, applications, file systems) environment projects preferred. Experience in AI/ML infrastructure management and operations at scale and in cloud environments Requires parallel filesystem knowledge (Exascaler, Lustre or GPFS) Large scale HPC/AI/ML system experience is a plus (compute, GPE, networking) Experience with Infiniband and Ethernet networking (configuration and troubleshooting) Linux Admin skills required Be available as needed for on call, and escalations Be able to lift up to 75 pounds as needed DDN DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities: Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives. Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable. Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful. Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively. DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. #LI-Remote

Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets. Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government, including federal, state and local. Quorum provides mission-critical solutions to public affairs professionals for their work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and 30+ countries around the globe. Quorum serves over 2,000 customers globally including over 50% of the Fortune 100, and has over 350 team members across the globe. As a Technical Account Manager (TAM), you will own a portfolio of technically sophisticated clients who primarily leverage our KnowWho Salesforce application and/or Policy Influencer Data File (PIDF). These clients require a deep understanding of data architecture, integrations, and transformation workflows. You'll serve as a strategic advisor and implementation lead-ensuring successful onboarding, value realization, and long-term retention and expansion. This role is highly cross-functional and consultative, requiring fluency in Salesforce, ETL processes, secure data delivery methods, and working with customer-side data engineers, analysts, and IT teams. You will be the trusted advisor who orchestrates solutions, resolves complex technical issues, and helps customers extract maximum value from Quorum's technical product portfolio. Responsibilities Customer Relationship Management: Serve as the strategic and technical advisor for a portfolio of clients with complex data and technical needs. Build strong, multi-threaded client relationships to ensure adoption, value delivery, and advocacy. Act as the primary liaison for onboarding, implementation, and ongoing success. Customer Success Management: Ensure customers are effectively onboarded and integrated, leveraging Quorum products and services to meet defined success metrics and measurably achieving clients' desired outcomes. Deliver technical training, documentation, and hands-on coaching tailored to customer roles (e.g., Salesforce admins, engineers). Facilitate regular value reviews, working sessions, and long-term strategy planning. Technical Consulting & Support Escalation: Advise clients on how to optimally use Quorum's KnowWho Salesforce app-including object configuration, list views, workflows, and permissions. Guide clients through data ingestion processes including schema mapping, file formatting (CSV, JSON, XML), and secure file transmission (SFTP/FTP). Serve as the technical escalation point, coordinating with Engineering, Product, and Support to resolve issues. Retention & Expansion: Identify and close expansion opportunities based on customer needs and technical fit. Monitor account health, drive renewals, and mitigate churn risks through proactive engagement and value delivery. Maintain detailed customer activity and lifecycle tracking across tools such as Salesforce, Gainsight, Jira, and Zendesk. Technical & Data Advisory & Issue Resolution: Collaborate with customer-side technical personnel (e.g., Salesforce admins, integration developers, data engineers) to ensure optimal data integration and usage of Quorum's data products. Provide light consulting on how best to utilize Quorum's KnowWho product within Salesforce, including field configuration, list views, permission sets, and custom workflows. Guide customers through data ingestion and transmission workflows, including topics such as data schema design, file formatting (CSV, JSON, XML), data integrity, FTP/SFTP transmission, Salesforce object mapping, and custom ETL processes. Act as the primary point of escalation and coordinate triage and troubleshooting of technical and Salesforce-related issues with various Quorum teams and customer personnel to ensure timely resolution and client satisfaction; manage Support, bug, PS, and enhancement tickets in Zendesk & Jira, renewal and expansion opportunities in Salesforce, customer goals, engagement/interactions, and outcomes in Gainsight, and coordinate onboarding tasks through our internal playbooks. Reporting & Analysis: Track technical performance metrics and create dashboards or reports that highlight client success, risks, and product utilization. Stay current with Salesforce ecosystem trends and public affairs data technologies to advise clients on innovation and opportunities. Internal Collaboration and Customer Feedback: Act as the voice of the customer internally, advocating for product enhancements and influencing roadmaps. Work with cross-functional teams to optimize GTM strategies for technical products and services. Required Qualifications 3+ years of experience in technical account management, customer success, or a similar client-facing role at a B2B SaaS company. Demonstrated success managing technical customer relationships, achieving retention/growth targets, and driving solution adoption. Ability to communicate technical concepts clearly to non-technical stakeholders and executives. Strong troubleshooting, problem-solving, and project management skills. Experience conducting technical turnarounds or managing complex client escalations. Ability to work independently, manage multiple priorities, and thrive in a fast-paced, ever-evolving technical environment. Empathy, adaptability, and a consultative, solution-focused approach. Demonstrable ability to develop customer advocates who provide references, case studies, and referrals. Passion for technology and for teaching others how to improve their operations and professional lives by leveraging technical solutions. Commitment to building and maintaining a diverse and inclusive team environment, regularly expressing concern for team members' success and well-being. Excitement about the opportunity to have a positive impact on politics, policies, and government/public affairs and either prior experience working in these fields or demonstrable non-partisan interest in major issue areas (e.g., immigration, education, finance, environment, energy, etc.) is a plus. Preferred Qualifications Salesforce Platform App Builder or Consultant certifications. Familiarity with public affairs, government, or policy data workflows. Prior experience supporting a Salesforce-native application or complex data product. Salesforce Administrator or higher certification (or equivalent experience); strong familiarity with third-party app integration and data model configuration. Experience working in a startup or fast growing environment. About the Account Management Team We're responsible for ensuring that clients have an amazing experience with Quorum. We provide team and individual product demonstrations and trainings that promote best practices in the government affairs space. We are dedicated to every user's success and address challenges quickly and creatively. We act as staunch advocates for our clients, including identifying and responding to diverse client use cases. We take pride in developing personal relationships with our users and our team. We regularly support one another to ensure the success of our team and our clients. We're very close as a company-we work together, hang out together, and we value each others' ideas and input. Our Work Environment We are an AI-forward team-AI is built into how we work, think, and grow. We are a remote-friendly team with flexible work options: work remotely or, if you're in the area, choose to visit our vibrant, sunlit space in our modern, open-concept office in Washington, D.C. Our office building is located in the heart of downtown DC, easily accessible by metro, bus, and rideshares. It is also in close proximity to great restaurants, food trucks, shopping, and popular happy hour spots. Do you want to learn what it's like to have a real impact at a fast-growing company that is changing the way the advocacy process works? If so, drop us a line. We'd love to talk to you! Compensation On Target Earnings: Up to 135k + additional incentives. This is a full-time remote position, Exempt - not eligible for overtime. Benefits Flexible Paid Time Off Paid Company holidays plus additional company-wide days off for team members to rest and recharge Four Day Weekends for President's Day, Memorial Day, Fourth of July and Labor Day Free Subscription to the Calm App Free Subscription to LinkedIn Learning to support professional development Invest in Yourself Days - one designated day per quarter is dedicated to your professional development! One-time Work from Home Stipend 401k match Choice of trans-inclusive medical, dental, and vision insurance plan options Virtual and in-person team events Bright sunlit open office concept with your own dedicated desk (if you want it) Inclusion & Diversity Affinity Groups to support belonging 12 weeks paid parental leave We comply with all requirements for US government federal contractors issued by the OFCCP, IFR, and the terms of our government contracts. EEO/AA/F/M/Vet/Disabled We are currently hiring for this position in the following states: AZ, DE, DC, FL, GA, IL, KS, KY, LA, ME, MD, MA, MI, MO, MT, NE, NJ, NC, OH, PA, SC, TN, TX, VT, VA, WV.

⚡️ Why Altium? Altium is transforming the way electronics are designed and built. From startups to world's technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before. Constant innovation has created a transformative technology, unique in its space More than 30,000 companies and 100,000 electronics engineers worldwide use Altium We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry About the Role: As a Technical Account Manager, you'll be the trusted advisor for a portfolio of Altium's Enterprise customers, ensuring their success with our solutions. You'll build deep relationships, resolve technical challenges, and guide customers in optimizing Altium's tools for their unique workflows. By collaborating with R&D, Support, and Sales, you'll drive adoption, uncover growth opportunities, and advocate for customer needs-directly impacting their satisfaction and Altium's revenue. This role combines technical expertise with strategic account management, perfect for someone passionate about solving complex problems and fostering long-term customer success. A Day in The Life of Our Technical Account Manager: Be the primary technical contact for Enterprise customers, ensuring their success with Altium solutions Build trusted relationships and guide customers on implementation, integration, and optimization Troubleshoot technical issues, escalate to R&D when needed, and drive resolutions Identify growth opportunities and lead strategic business reviews Collaborate with Sales, Support, and R&D to align customer needs with product development Advocate for customers internally and provide actionable feedback Monitor customer health and mitigate risks to drive retention Who you are and what you'll need for this position: Bachelor's/Master's in Electrical/Mechanical Engineering or equivalent experience 3+ years in technical account management, customer success, or ECAD/EDA client-facing roles Hands-on Altium product experience preferred Strong problem-solving and project management skills Excellent communicator who can simplify technical concepts The salary range for this role is $109,000 to $130,000. Actual compensation packages within this range are based on a wide array of factors unique to each candidate and role requirements, including but not limited to skill set, years and depth of experience, certifications, and specific location. United States Benefits 🏥 Medical, Dental, Vision Plans and HSA and FSA accounts ❤️ Basic Life and AD&D insurance; disability coverage where applicable 🌅 Retirement 401(k) Plan Option with Altium match 🏖 Paid holidays plus a “Choice Day” off per quarter ✈️ Paid time-off on arising schedule upon key milestones 🤒 Sick time for Dr. appointments or family health needs 👶 Family medical, maternity, paternity, and military leave 🏡 Flexible working arrangements available based on role and location 🥳 Employee referral and employee-of-the-month programs 🖥 Home internet allowance 📚 Professional development support 🥪 Free lunch, snacks, and drinks in the office 🚗 Free parking 🏢 Our hybrid schedule Our global hybrid model allows employees to work remotely two days per week. Our designated In-Office Days are Tuesday, Wednesday, and Thursday. This is when we come together in-person as a team to collaborate, learn from one another, and accelerate innovation. Some exceptions apply. 🌍 Also, we would like you to know We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. 💡 Learn more about why a career at Altium is an opportunity like no other: ******************************************* ✈️ Altium Benefits: ************************************** 👏 Are you already an Altium employee? Please apply directly through our internal Greenhouse job board. If you have questions, please contact HR.

Reporting to the Senior Manager of Technical Account Managers, the TAM role focuses on supporting our valuable clients to ensure they derive maximum value and satisfaction from Experian's products and services. Unlike Strategic TAMs who manage high-level strategic accounts, TAMs concentrate on direct support and product utilization for non-strategic clients and provide flexible coverage as needed. Responsibilities: Client Support & Engagement: * Deliver hands-on technical support and guidance to enterprise clients, ensuring optimal product utilization and satisfaction. * Act as a trusted advisor for enterprise accounts, focusing on operational and strategic needs. Roving Assignments: * Fulfill temporary or project-based assignments for non-strategic clients as directed by the business. * Provide back-up and support to Strategic TAMs when required. Product Expertise & Communication: * Understand and effectively communicate the Experian Product Suite (EPS) Roadmap, including upsell opportunities, client upgrades from Legacy to Connected platforms, and new feature adoption. * Identify opportunities for product enhancements and relay client feedback to internal teams. Collaboration: * Work closely with internal teams (Product, Engineering, Sales, Client Services) to resolve technical issues and ensure smooth client experiences. * Participate in client discussions only when necessary to meet specific needs, this role does not include pre-sales or post-sales responsibilities unless explicitly required. Industry Awareness: * Stay informed on Experian's evolving product offerings and industry trends to provide relevant insights to clients. Qualifications * Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent experience. * Minimum of 4 years of experience in solution consulting, business analysis, or a related field, emphasizing client-facing roles. Consulting practice creation or leadership experience. * Expected travel 10% of the time for in-person meetings. * You have the knowledge of software development, integration technologies, and system architecture, with the ability to solve complex technical challenges. Experience with SaaS, cloud, and web application design. * Analytical experience with an ability to gather detail business requirements from diverse stakeholders. * You are experienced with SDLC and Agile project management methodologies and tools. * You have experience in credit services, banking/financial services, insurance, decision analytics, or consumer services. * Active participation in meetings requires a visible camera to foster collaboration and engagement. Must be comfortable having their camera on for virtual meetings to facilitate dynamic discussions and strengthen team connections. Additional Information Benefits/Perks Competitive compensation and bonus plan Full medical, dental, vision, and matching 401K Flexible work environment (remote, hybrid, or in-office) Generous time-off policies including vacation, sick leave, and volunteer time Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people's agenda very seriously and focus on what matters: DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people-first approach is award-winning: Great Place To Work in 24 countries, FORTUNE Best Companies to Work, and Glassdoor Best Places to Work (globally 4.4 Stars), to name a few. Check out Experian Life on social media or our careers site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know as soon as possible. LI-Hybrid

About CableWhat we're building Today, financial institutions have notoriously ineffective tools and processes. For example, the largest banks spend >$1bn every year on people and technology to stop financial crime but the UN estimates they catch accounts or services due to risk appetite limitations or bad controls, or their accounts or funds are blocked. A fundamental reason why banks and fintechs are ineffective today is that, for a lot of their key tools and processes, there is no way to measure their effectiveness. And measuring effectiveness is not only the first step to understanding, improving and evidencing effectiveness, it is also a regulatory requirement for financial crime controls. At Cable, we are building “the” tool for Compliance Officers, automating the testing and assurance across a variety of regulatory areas. This is a hugely underserved market, and one that is ripe for disruption. The Role Technical Account Managers work cross-functionally to support Cable's most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help Banks deliver more value internally and with their FinTech programs, optimize technical operations on their teams, and accelerate their growth. You will play a critical role before and after the sale closes, working closely with customers through onboarding, scoping, technical troubleshooting and ensuring they have a clear, actionable plan to get the most value from Cable's platform. What you'll be working on Onboarding & Project Scoping: Take ownership of the post-sale onboarding process, including scoping customer needs, defining project timelines, setting expectations, and ensuring a smooth transition from sales to the customer success team. This will include coordinating with customers on specific goals, integrations, and use cases for Cable's platform Issue Management: Monitor, triage and escalate issues across multiple customers and interpret issues and potential business impact to prioritize and form effective solutions to overcome them Providing data-driven insights: Weave product usage data, market insights and customer goals to tell compelling stories through strategic business reviews and to anticipate our customers' needs Requirement Analysis: Work with customers to understand their control testing needs, identify their data sources, choose the best integration methods and communicate these to our implementation engineers Exceptional Project Management: Own the end-to-end onboarding process for new customers and expansions. Establish and deliver high standards of execution and take action to resolve our customers' blockers and minimize time to value Outstanding Communication and Teamwork: Work closely with our engineering and customer success teams to continuously improve the onboarding experience for our customers You could be a great fit if some of the following are true Strong product sense and energized by the challenge of solving difficult user related problems in SaaS Ability to lead complex integration conversations in a highly consultative and proactive manner You are highly proficient in using SQL for data analysis. Experience with dbt, Go and BigQuery is very nice to have You understand the key drivers of usage and how to analyze data; you're comfortable using SQL, Lightdash or Tableau to query and visualize data Ideal experience with tools like Postman Strong technical troubleshooting skills and is comfortable interfacing with technical teams A professional, confident and collaborative personality; an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization You have worked closely with engineering teams, and understand how to rapidly translate customer feedback, requirements and ideas into new, testable features Familiarity with APIs and able to explain API concepts to Cable's most technical customers Strong written and verbal communication skills in English You have exceptional organization and project management skills You have lots of experience with, and enjoy, speaking with customers Who we are Cable operates with a high-performance, nimble team where every team member has significant impact and ownership. We believe in hiring exceptional talent and giving them the autonomy to drive meaningful results. Our founding team has hands-on experience leading financial crime teams and has seen firsthand the lack of tools and technology needed to conduct effective oversight of regulatory controls. Our team have worked in leading fintechs and startups and have experience building scalable infrastructure and beloved products from the ground up. We are backed by some of the best venture capitalists and angel investors, including Stage 2, Jump Capital and CRV. Our Operating System This is extremely important to us and we take it very seriously. If you love the sound of it, then we love the sound of you! How we work We are a hybrid company with team members distributed across North America with an HQ in San Francisco. Our collaborative culture is built around flexible work arrangements that prioritize results over location. Travel Requirements: Quarterly team meetups for strategic planning and team building Periodic customer meetings (as needed for implementations, relationship building, and key account management) Estimated travel frequency: 5-10 times per year Benefits Salary: $130,000-$170,000 annually 25 days holiday + birthday + public holidays $50 per month to spend on health and wellbeing $1000 per year to spend on learning and development $750 per year on a working from home set up Generous parental leave Equal Opportunity Employer Information Cable is an equal opportunity employer and we value diversity, equity and inclusion. Research has shown that women are less likely than men to apply for a role if they do not have experience in 100% of the areas mentioned in a job description. Please note that the list above is indicative, not exhaustive. We encourage you to apply even if you don't have experience in all areas mentioned but believe you can excel in this role. We actively seek a diverse applicant pool and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Rockstar is recruiting on behalf of a venture-funded startup that is a market leader in intelligent incident management. This client offers a platform that unites the entire enterprise throughout the lifecycle of an incident, addressing incident response as a business challenge beyond just security. Their solution helps organizations prepare, respond, and recover smarter by providing a trusted source of intelligence and a comprehensive audit trail for cyber incidents. The client is seeking an exceptional technical resource for a remote, critical early hire within their Revenue organization. The role, titled Technical Account Manager (TAM), supports all post-sales activities and reports directly to the VP of Customer Success. The company is the first intelligent incident management platform that brings together the entire enterprise through the life of an incident. Incident Response (IR) is a business problem, not just a security problem. In fact, 70% of the cost of an incident comes from outside of Security. The company serves as the backbone for modern incident management programs by dynamically guiding teams end-to-end through the life of an incident. It is the safe haven and trusted source of intelligence that teams rely on when the business deals with crisis situations. With this platform, CISOs, CLOs, CPOs, and their teams can “play the tape back” and hand over a complete audit trail to demonstrate their diligence and show that every cyber incident was handled responsibly. It's a smarter way for organizations to prepare, respond, and recover. The ideal candidate has the ability to learn and adapt quickly in a fast-paced, deadline, and detail-oriented environment. This position requires 5+ years in a Technical Account Manager, Solutions Architect, or similar customer-facing technical role within the SaaS industry supporting large 6-figure deals and Fortune 500 customers or a practitioner role performing incident response. Experience working with multiple cross-functional key stakeholders and personas is a must. The candidate must have a strong understanding of cybersecurity principles and incident response processes and exceptional communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders. The candidate must demonstrate a high degree of aptitude, adaptability and a proactive mindset, a strong familiarity with tools such as CRM systems, ticketing platforms, and customer success software. This is an extraordinary opportunity to join a small team, make a huge impact, and get in on the ground floor of a venture-funded startup experiencing explosive 500% YoY growth. The Opportunity - Thrive in a startup environment where you can make a huge impact. - Work closely with the Sales team, Founders, and Executive team to help configure and implement customer accounts. - Work closely with the Customer Success Manager and the Product team to evolve the platform's products to better serve customers. - Help create “land & expand” opportunities within existing customer accounts. What Success Looks Like - Become the product SME by developing a complete and thorough understanding of the platform and clearly articulate the value customers obtain by using it. - Serve as the primary post-sales technical liaison for assigned enterprise accounts, understanding their unique needs and ensuring successful implementation and training of solutions. - Collaborate with Sales and Solutions Architecture teams regarding new inbound customers to ensure a seamless transition to post-sale implementation and support. - Be the technical resource for the Customer Success team as they partner with security teams, incident response leaders, and crisis managers, by understanding every aspect of incident response, and helping to explain how the platform supports those needs. - Leverage excellent communication and presentation skills to effectively share technical updates, bug fixes and product enhancements. - Assist the Customer Success Manager by clearly articulating technical differentiation, and help drive customer success engagement. - Act as the voice of the customer, conveying feedback to internal teams to inform product development and enhancements. - Assist in the development of customer-facing documentation, including FAQs, user guides, and knowledge base articles. - Support customers post-sale with technical questions and assisted exercises. About You - Your persistence is unparalleled. - Exceptional interpersonal and communication skills. - A quick learner, self-directed, highly energetic, professional and flexible. - Previous experience in an operating role on an IR team or as a technical resource that supports cybersecurity teams strongly preferred. - A creative, assertive problem-solver; you are curious, prepared, team-oriented, and a self-starter. - Extremely well organized and detail-oriented with incredible follow-through. You are highly accountable, positive, have a sense of humor and are fun to work with. - Comfortable with ambiguity, you're willing to roll up your sleeves and figure things out. - You can multitask effectively, with an ability to not only balance, but effectively manage competing priorities, and multiple projects/deals at the same time. - Precise attention to detail and strong problem-solving skills. Exceptional written and verbal communication skills. - College degree or equivalent experience required. What We Offer Great people make great teams. The client believes in building highly functional, energetic, and engaging teams to serve customers. They are committed to building a high-performing, highly functional, world-class team with an amazing culture filled with curious and humble impact players who do the job that needs to get done, not just the job they have. Backed by SYN Ventures, the #1 cybersecurity VC firm in the United States, they offer the following: - Equity - Unlimited PTO - Remote work flexibility - Competitive compensation - Medical, dental, & vision insurance - 401K

As a Technical Account Manager (TAM) on the Automattic Special Projects team, your primary responsibility will be to ensure our partners have an excellent experience with WordPress and Automattic products, from initial partner onboarding through the entire support and maintenance lifecycle of a website. Your role involves close collaboration with site owners, designers, and developers to actualize partner requests, while also providing valuable feedback for product improvement to Automattic's teams. Your key responsibilities will include: Driving our partners' adoption of WordPress and other Automattic products and services. Working closely with our partners to resolve their incoming requests with high precision. Drawing on your technical acumen and verbal and written communication skills to represent Automattic. Collaborate with partners to define website functionality in ambiguous contexts, and take ownership of delivery, timelines, and outcomes. Diving into WordPress and WooCommerce configurations, setup, and site building. Leading high-touch deployments or launches, including DNS configuration, domain transfers, data migrations, and integrations. Acting as the “voice of the customer” for our product teams, championing areas for opportunity, and surfacing bugs. Other responsibilities: Developing close relationships with our partners in order to understand their business/operational needs and technical challenges, and help them achieve the greatest value from our products-particularly (but not limited to) WordPress, WooCommerce, Jetpack, and MailPoet. Troubleshooting technical and editor-facing issues as they arise, resolving the root causes where possible, and liaising with engineers where more in-depth support is needed. Translating partner requests into concrete, WordPress-focused requirements. Writing up clear, detailed tasks for team members to execute. Responding to urgent incidents on our partner sites (such as fatal errors or workflow-blocking bugs) with speed, care, and attention to detail. Continuously looking to improve and share processes that increase active project capacity. Communicating confidently with third parties about partner needs, integration requirements, and WordPress best practices. Demonstrating ownership of the quality of our partners' sites by advocating for their needs, verifying solutions we've delivered, and having a high attention to detail. Sharing knowledge, tools, and tips to help team members. Communicating clearly and effectively to a diverse set of partners with varying levels of technical aptitude. About you: You have an obsessive need to provide “beyond the expected” customer service to the folks you work with. Your project management approach will strike a balance between thoroughness and momentum, keeping complex initiatives moving forward while maintaining quality and meeting deadlines. An advanced level of WordPress admin expertise, including: Ability to understand how plugins and themes interact with the site and with each other. Comfort using the Site Editor to modify patterns and page templates. A strong background with general web technologies, including: DNS, web accessibility, site performance, technical SEO, and ecommerce. Excellent English written and verbal communication skills, with an aptitude for taking technical language and making it understandable. Ability to triage requests, escalating needs outside the skillset/scope of the role to other team members. Demonstrated ability to manage assigned work independently while adjusting to new and competing priorities. Comfortable creating structure in ambiguous situations and pursuing a clear path forward. Effective problem solving, conflict resolution, and context-switching. Distilling goals and wishlists into concrete next steps. Remaining undaunted by managing risks in high-stakes situations. An eye for detail, and an innate desire to close out all items on a project checklist. A demonstrable understanding of how AI can multiply your productivity. Bonus points if you have: Contributed to an open source project. Used Linear as a project or product management tool. Read Unreasonable Hospitality. Supported or run your own WooCommerce store. We are currently prioritizing at least one candidate that works during typical business hours in the Pacific time zone (approximately 16:00 to 02:00 UTC). Salary range: $85,000 -$130,000 USD. Please note that salary ranges are global, regardless of location, and we pay in local currency. We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated. This isn't your typical work-from-home job-we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-DNI About Automattic Now in our 20th year, we're the people behind WordPress.com, WooCommerce, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, Beeper, and more. We believe in making the web a better place. We're a distributed company with more than 1400 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we're united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly-regardless of income, gender, politics, language, or where they live in the world. We believe in Open Source, and the vast majority of our work is available under the GPL. Automattic is a Most Loved Company and Disability Confident Committed. (Here's what that might mean for you.) Learn more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups. If you need disability-related accommodations during the application or interview process, please fill out this form. We are committed to ensuring an accessible hiring process for all candidates. To learn about how we handle your data, please review our Privacy Policy. You can track your application status and more at MyGreenhouse. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Automattic participates in the E-Verify program in certain locations, as required by law.