Technical Account Manager remote jobs

What if the enterprise had complete control over the browser? What would it mean for security, for productivity, for work itself? Introducing Island, the Enterprise Browser - the ideal enterprise workplace, where work flows freely while remaining fundamentally secure. With the core needs of the enterprise naturally embedded in the browser itself, Island gives organizations complete control, visibility, and governance over the last mile, while delivering the same smooth Chromium-based browser experience users expect. Led by experienced leaders in enterprise security and browser technology and backed by leading venture funds - Insight Partners, Sequoia Capital, Cyberstarts, and Stripes Capital - Island is redefining the future of work for some of the largest, most respected enterprises in the world. At Island, we're not just solving technical problems - we're helping customers fully realize the power of our browser. That's where you come in. We're looking for a passionate, detail-oriented, and relationship-driven Technical Account Manager (TAM) to be a key strategic partner for our customers. This role is all about building trusted relationships, delivering expert guidance, and ensuring our customers are getting maximum value from Island. If you thrive at the intersection of technology and people - and love translating complex features into real-world value - we want to talk to you. What You'll Be Doing * Be the Trusted Advisor - You'll serve as the technical point of contact for a portfolio of Island customers, guiding them through every stage of their journey - from onboarding to operational maturity. * Support & Troubleshooting - Proactively manage and assist with support cases, feature requests, and escalations. You'll open, monitor, and drive resolution, keeping customers in the loop every step of the way. * Enablement & Training -Train customer teams on how to deploy, manage, and operationalize Island using best practices that ensure long-term success. * Configuration & Optimization - Help customers get the most out of Island by tailoring configuration guidance to their unique environment, aligned with security, performance, and usability goals. * Feature & Release Guidance - Keep your customers informed of upcoming releases and new capabilities - and show them exactly how new features can benefit their teams. * Collaborate Across Teams - Partner with Product, Engineering, Support, and Customer Success to deliver a unified customer experience and provide feedback that influences the roadmap. What We're Looking For * 5+ years in a technical account management, solutions engineering, or post-sales technical role in software or cybersecurity. * Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms. * Experience handling customer escalations, support tickets, and technical project management. * Excellent communication skills - able to clearly articulate complex ideas to technical and non-technical audiences. * Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms. * Bachelor's degree in a technical discipline or equivalent experience preferred. Equal Opportunity Employer Statement: Island is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Requirements

Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance. Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we've become a leader in AI marketing and partner with industry leaders like Domino's, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others. Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals. About The Role As a Technical Account Manager, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond. In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer's use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well. What You'll Do As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch's products, and advise on technical best practices Provide customers with clear proactive technical guidance and expertise across all our products Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level What We're Looking For 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy Excellent project management and communication skills Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.) Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen Ability to collaborate cross functionally with different teams and types of people Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease Compensation Details On-Target Earnings Range: $160,000- $230,000 annually Base Salary: $128,000-184,000 annually We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.

Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies. With over 2,000 customers and ARR that has more than quadrupled over the past year, ClickHouse leads the market in real-time analytics, data warehousing, observability, and AI workloads. ClickHouse's incredible momentum was confirmed in its recent $350M Series C financing that included new, tier one investors, Khosla Ventures, BOND, IVP, Battery Ventures and Bessemer Venture Partners. We're on a mission to transform how companies use data. Come be a part of our journey! NOTE: This person can be remote in North America. This role can require regional travel as required for onsite customer visits. The Technical Account Manager ("TAM") Architect role will be a member of our Support Services team and Support group, reporting into our regional Support Engineering Manager based in the region. This new role will perform functions that our existing team already provides in part: ongoing TAM, Consultative, and Support functions working with a set of customers providing Consultative Support, Escalation insights, and oversight. TAM Architects will also be assisting with Support Cases for enterprise customers in an L3 role (Support Level 3 = Escalated cases). A TAM Architect will be successful in the role if they provide the following aptitude and approach: Highly technical with a focus on providing useful solutions to our users, customers, and prospects Great communicator with team members and customers Consulting, support, and project management skills and background 50% of the work will be case-initiated consultative support of strategic users/customers/prospects 50% of the work will be TAM functions (project guidance, onboarding coordination, escalations, communications, documentation, roadmap, meeting leadership) Some onsite regional travel will be required, estimated currently at up to 35% of the time What you will do: Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs Provide architectural, technical, and migration guidance and assistance Lead projects, escalations, and meetings to enable ongoing user/customer success Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment Assist with hiring and mentoring new team members Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs What you bring along: 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles 5+ years of relevant industry experience in implementing, operating, and/or supporting operating scalable, fault-tolerant, distributed database management systems ("DBMS") Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers. Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2). Excellent communication skills and the ability to work in a customer-facing role and in close collaboration with the Support Services, Engineering, and Sales teams A mindset of teamwork, global engagement, empathy, and solving challenging problems A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the planet Self-driven, curious, and eager to continuously learn and grow The typical starting salary for this role in the US is$157,000-$195,000 USDThe typical starting salary for this role in US Premium Markets is$175,000-$216,000 USDCompensation For roles based in the United States, the typical starting salary range for this position is listed above. In certain locations, such as Los Angeles, CA, the San Francisco Bay Area, CA, the Seattle, WA, Area, and the New York City Metro Area, a premium market range may apply, as listed. These salary ranges reflect what we reasonably and in good faith believe to be the minimum and maximum pay for this role at the time of posting. The actual compensation may be higher or lower than the amounts listed, and the ranges may be subject to future adjustments. An individual's placement within the range will depend on various factors, including (but not limited to) education, qualifications, certifications, experience, skills, location, performance, and the needs of the business or organization. If you have any questions or comments about compensation as a candidate, please get in touch with us at ******************************. Perks Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries. Healthcare - Employer contributions towards your healthcare. Equity in the company - Every new team member who joins our company receives stock options. Time off - Flexible time off in the US, generous entitlement in other countries. A $500 Home office setup if you're a remote employee. Global Gatherings - We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. Culture - We All Shape It As part of our first 500 employees, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about what's happening at ClickHouse. Equal Opportunity & Privacy ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here for our Privacy Statement.

Founded in 2017, Obsidian Security was created to close a critical gap: securing the SaaS applications where modern business happens-platforms like Microsoft 365, Salesforce, and hundreds more. Backed by top investors including Greylock, Norwest Venture Partners, and IVP, we've built a complete SaaS security platform to reduce risk, detect and respond to threats, and prevent breaches at the source. Our team includes leaders who helped define the categories of endpoint and identity security at CrowdStrike, Okta, Cylance, and Carbon Black. Now, we're transforming how SaaS is secured-in the era of agentic AI. Today, Obsidian is trusted by global enterprises like Snowflake, T-Mobile, and Pure Storage. We protect more than 200 organizations across North America, Europe, the Middle East, Southeast Asia, Australia, and New Zealand-including many of the world's largest Fortune 1000 and Global 2000 companies. With strong global momentum, a growing partner ecosystem including SentinelOne, Databricks, and Google Cloud, and a major fundraise on the horizon, we're scaling quickly toward long-term growth and IPO readiness. Join us as we define the future of SaaS security! We are hiring a proactive Technical Account Manager (TAM) professional to join our Customer Success team. If you're excited to be part of a winning team of a SaaS security start-up, Obsidian Security is a great place to make an impact. A TAM is responsible for actively driving customer value within the Obsidian platform. The role is to technically advise on the usage of Obsidian solutions and be a subject matter expert on SaaS security challenges and best-practices. The TAM's responsibility is to partner with customers in a technical and educational capacity throughout the life of the customer partnership. The TAM is also the voice of the customer within Obsidian, providing important feedback to product management and engineering. The ideal candidate is driven, collaborative, and knowledgeable, has worked in a cybersecurity role and is excited about the opportunity to work in a SaaS security start-up. This is a 100% remote role with preference for candidates located in Texas. About the Role: Deliver the highest level of customer experience and technical assistance to customers and partners. Manage simultaneous customer requests, inquiries and issues of varying complexity and priority. Take ownership of driving complex scenarios and issues, working with appropriate stakeholders in engineering, product management and sales to deliver successful outcomes. Work closely with our customers to make sure they are enabled/on-boarded successfully, fully understand how to use the platform, and can successfully integrate it into their day-to-day workflows. Drive towards improving customer understanding and usage of the Obsidian platform. This includes understanding common issues to build and improve in-product documentation and guides, as well as deliver live or recorded product training for new customers or partners. Identify, communicate, and deliver on opportunities to improve Obsidian's ability to support and enable our customers to be successful, including new processes, tools, or product prototypes. Create and deliver Account Health checks and Quarterly Business Review About You: A strong blend of communication abilities and technical skills to be the field-facing technical ambassador for Obsidian Experience building and managing strong customer relationships Experience with cybersecurity, especially Cloud and SaaS security concerns Ability to prioritize and manage multiple requests while delivering results Experience administering and configuring SaaS applications (such as Google Workplace / GSuite, O365, Okta, Duo, etc) Experience interacting with APIs, integrations, and middleware An understanding of common web authentication methods (such as tokens, OAuth, SAML, etc.) Versed in software engineering (Python) is a definite plus Experience with cybersecurity solution stacks Experience in incident response, threat triage, log analysis, and data correlation is a strong plus. Willingness to travel occasionally to meet with customers, not expected to exceed 5% Employee Benefits Our competitive benefits packages are designed to support our employees' well-being, both at work and at home. Our US based employees enjoy: Competitive compensation with equity and 401k Comprehensive healthcare with dental and vision coverage Flexible paid time off and paid holiday time off 12 weeks of new parent or family leave Personal and professional development resources For more details on our US benefits, or for information on our international benefits, please see here. Pay Transparancy Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as the knowledge, skills and experience of the candidate. In addition to a competitive base salary, this position is eligible for equity awards and may be eligible for sales commission or incentive compensation based on the role or function within the company. At Obsidian, we are proud to be an equal-opportunity employer. We value diversity and hire for talent, passion, and compassion. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. If you have a need that requires accommodation, please contact accommodations@obsidiansecurity.com Information collected and processed as part of any job applications you choose to submit is subject to Obsidian's Applicant Privacy Policy. Base Salary Range$137,000-$191,000 USD

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Technical Service Representative - Paper Division, Central Maine US. DuBois Chemicals is a rapidly growing company that provides innovative specialty chemical solutions to numerous industries across the globe. DuBois' Paper Chemicals Division supports customers in the pulp, packaging, paper, and tissue Industry. DuBois is seeking a technical service representative to support specific customers in central Maine. DuBois is a service-oriented company, and the successful candidate will support customer needs and provide value-added technical service. Experience or training in the paper industry is highly desirable. As a Technical Service Representative, you will work at several paper mill sites in collaboration with DuBois sales and Technical Specialists. Responsibilities: Provide daily on-site service for DuBois' specialty chemical applications at key customers. Gain a comprehensive understanding of the customer's manufacturing process and the ability to troubleshoot and offer technical advice. Ensure DuBois' chemical feed and control systems are operational and well-maintained Monitor, trend, and report key process variables related to DuBois applications. Support new application trials by monitoring critical process parameters, conducting lab studies, and analyzing data. Manage DuBois product inventory levels at customer sites Provide service reports, trial updates, and other customer-supporting documentation. Minimum position qualifications: Pulp and paper industry experience or training is preferred. The candidate should have an aptitude for understanding mechanic and electrical systems to troubleshoot and maintain chemical feed and control systems. Experience or ability to learn lab test procedures to validate product performance. Excellent oral and written communication skills Ability to work independently with minimal supervision and strong time management skills. Ability to travel up to 70% on weekdays, including some overnight travel. Candidates should ideally reside in central Maine area. DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation. DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Technical Account Manager (TAM) will play a pivotal role in guiding senior level customer contacts towards optimizing their Contact Center operations, ensuring best practices are effectively implemented. With a strong foundation in technical account management, customer satisfaction, and solution deployment, the ideal candidate will thrive in the premise-based or hosted telecommunications software industry. The ideal candidate will have in-depth implementation, consulting and customer relationship management experience with one of the following Contact Center Platforms: Five9, Genesys, Cisco, Nuance, Avaya, Aspect, NICE. Key Responsibilities: Manage Enterprise Clients that have subscribed to Five9 Technical Account Management Services. Effectively communicate project plans, progress and status both internally and to Customer organization. Leverage existing knowledgebase to find use cases relevant to customers and proactively deliver solutions to meet customers' business objectives. Analyze, support and provide consultative best practices for the Five9 call center software solution in a wide array of configurations and customer environments both remotely and on-site. Partner with Customers to optimize the Five9 call center software solution. Articulate the value of Five9's Services through presentations, demonstrations and open discussion with customers. Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. Develop materials in-line with the specific sales and/or services opportunity requirements. Key Qualifications: 4+ years of contact center operations or related technology experience, with a minimum of 2+ years in implementation/consulting services, technical support, and/or sales engineering. Strong skills in project management, client relationship management, and technical expertise. Contact Center industry experience. Strong practical understanding of VoIP applications and its principles. Strong knowledge of PBX, ACD, CTI, IVR and other contact center related technology. Well-versed in Salesforce CRM. Outstanding customer facing verbal and written communication skills. Excellent time management skills including the ability to manage multiple client implementations and project activities simultaneously. Willingness to travel occasionally to customer sites. B.A./B.S. or equivalent experience. Preferred Qualifications: Strong understanding of PC and its operating systems. Experience with SaaS model and applications. Development experience. Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $71,900-$172,300 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: ********************************** Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

About the Job: As a Strategic Technical Account Manager, you'll lead our mission to enhance customer experiences, build lasting partnerships, and seamlessly integrate LaunchDarkly into their existing processes and practices. You'll collaborate with clients to address technical challenges, align LaunchDarkly with their goals, and create tailored Success Plans. Your role includes optimizing their use of LaunchDarkly, finding innovative integration opportunities, and advising new business units on effective strategies. You'll work closely with our Revenue Account Team to drive mutual value and build strong relationships, promoting the advanced use of LaunchDarkly in existing accounts and expanding our networks. Responsibilities: Trusted Advisor: You understand our customers like no other. A proven track record of uncovering and managing top-line corporate objectives. Your technical expertise in the DevOps space allows you to drive more holistic conversations with the clients toward more comprehensive solutions. Armed with that information, you're able to provide frameworks and guidance on change management which get them to consider additional core services that fit their overall business goals and guide them towards a more advanced and valuable implementation of LaunchDarkly. Expand your network: Driving the optimal experience for our customers requires working closely with our counterparts at technical partners being leveraged by our clients. The better together conversation drives a much more comprehensive solution for our customers and can reduce the change management burden immensely. Detect and Diagnose risks and develop plans: You'll work to proactively identify and diagnose risks that may inhibit a customer's success and work with the account management team to get the customer back on track. You'll identify possible churn or contraction risk early and work with the wider account and renewal management team on revenue forecasting and mitigation plans. Prescriptively Sell: Evaluate and analyze customer needs and regularly, maintaining a pulse on how our customers are tracking against their key goals and outcomes. You will identify opportunities for customers to purchase additional products, services and adopt new features needed for them to maximize the value of our solution. Plan successful onboarding and adoption with prospective customers: You will meet with customers late in the sales cycle in order to familiarize yourself with their goals and collaborate on a prescriptive success plan that will maximize their time-to-value with LaunchDarkly. Our team works across numerous client stakeholders and is responsible for simplifying the plan to meet all parties' needs in our largest customers. Own the onboarding process for new customers: You will shepherd in new customers from the sales handoff until we've met our obligations during the onboarding period. You will educate customers on how to use LaunchDarkly to get the most value and success while adhering to best practices and guiding principles. The goal is to shorten the time to value through successful onboarding! Document: As your customers successfully onboard and adopt our platform, you'll be responsible for documenting the process so that we can validate our success with key stakeholders, demonstrate real value, and expand our influence in partnership with our internal counterparts. Build Champions & Executive Relationships: You will identify & support key advocates within the organization who actively promote the value of LaunchDarkly. In partnership with your Champion, you're able to leverage success metrics & value-driven insights to gain sponsorship at an Executive level. To excel in this area, you should have experience working closely with both internal and external executives and carry an executive presence. About You: Entrepreneurial and Self-Motivated: You are driven and proactive, taking ownership of your role and responsibilities. Passion for Learning and Growth: You are enthusiastic about continuous learning and personal development at LaunchDarkly. Intellectual Curiosity and Ambition: You have a hunger for knowledge and strive for ambitious goals. Excellent Communication: Your written and spoken communication skills are outstanding. Highly Organized & Autonomous: You are capable of efficiently managing your workload and thrive in an environment that encourages autonomy. Adaptability: You excel in a fast-paced and dynamic organizational setting. Innate emotional intelligence, empathy, and negotiation skills - you build trust quickly and maintain it easily Natural Problem Solver: you have strong intuition and critical thinking skills allowing you to detect problems quickly and either implement tailored solutions or escalate with clarity and tact. Team Player: You collaborate well with others, know when to pull specialists or leaders in and keep others informed proactively. Win as a team! Qualifications: 12+ years in a customer-facing role, ideally in onboarding/implementation, account/technical account management, customer/partner success, or customer support, with a track record of top performance. Experience managing and navigating large Fortune 500 firms and leading change management initiatives. Comfortable scripting languages like JS, Python, .NET, or Java. Familiarity with CI/CD processes and working with version control in Git. Additional familiarity with observability and SRE practices will help drive holistic conversations with customers. Understanding of Agile frameworks (additional frameworks such as ITIL are an added benefit) and the ability to spot bottlenecks in practices. You are used to project managing customers and holding cross-functional teams accountable to a timeline. Ability to balance the reactive with the proactive and prescriptive, knowing how and when to drive accountability and urgency with your customers with empathy. Additionally, understanding how and when to leverage scaled resources to achieve the optimal customer experience and outcome. Diplomacy, tact, and poise under pressure when working through customer issues and escalations. Ability to be an active listener while taking a thoughtful approach to addressing customer concerns, including the creation of customer-facing content for short and long-term solutions Ability to quickly learn technical product use cases and detect customer cues to effectively position potential solutions. Understanding of the MEDDICC sales framework and Command of the Message are valuable in this role as you continue to help drive our mission toward growing our customer base. Ability to successfully advocate for both your customers and your company. You know how to be the voice of the customer in the company while mediating between the customer's requests and the company's vision. Comfortable with traveling, we build our best relationships when sitting down in person with our customers. You'll get on the road with the account team to foster a standout customer experience together. Pay: Target pay ranges based on Geographic Zones* for Level P5: Zone 1: San Francisco/Bay Area or New York City Metropolitan Area: $191,800 - 263,670** On Target Earnings (OTE) includes base pay and commission Zone 2: Boston, DC, Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Seattle: $172,600 - 237,270** On Target Earnings (OTE) includes base pay and commission Zone 3: All other US locations: $163,000 - 224,070** On Target Earnings (OTE) includes base pay and commission LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location. *Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas. **Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. One of our company values is 'Widen the Circle'. Which means we seek out diversity of perspectives to get better results. We understand everyone has their own unique talents and experiences. We encourage you to apply to this role even if you don't think you meet 100% of the qualifications outlined above. We can find out together if it's the right match for your skillset. Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.

⚡️ Why Altium? Altium is transforming the way electronics are designed and built. From startups to world's technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before. Constant innovation has created a transformative technology, unique in its space More than 30,000 companies and 100,000 electronics engineers worldwide use Altium We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry About the Role: As a Technical Account Manager, you'll be the trusted advisor for a portfolio of Altium's Enterprise customers, ensuring their success with our solutions. You'll build deep relationships, resolve technical challenges, and guide customers in optimizing Altium's tools for their unique workflows. By collaborating with R&D, Support, and Sales, you'll drive adoption, uncover growth opportunities, and advocate for customer needs-directly impacting their satisfaction and Altium's revenue. This role combines technical expertise with strategic account management, perfect for someone passionate about solving complex problems and fostering long-term customer success. A Day in The Life of Our Technical Account Manager: Be the primary technical contact for Enterprise customers, ensuring their success with Altium solutions Build trusted relationships and guide customers on implementation, integration, and optimization Troubleshoot technical issues, escalate to R&D when needed, and drive resolutions Identify growth opportunities and lead strategic business reviews Collaborate with Sales, Support, and R&D to align customer needs with product development Advocate for customers internally and provide actionable feedback Monitor customer health and mitigate risks to drive retention Who you are and what you'll need for this position: Bachelor's/Master's in Electrical/Mechanical Engineering or equivalent experience 3+ years in technical account management, customer success, or ECAD/EDA client-facing roles Hands-on Altium product experience preferred Strong problem-solving and project management skills Excellent communicator who can simplify technical concepts The salary range for this role is $109,000 to $130,000. Actual compensation packages within this range are based on a wide array of factors unique to each candidate and role requirements, including but not limited to skill set, years and depth of experience, certifications, and specific location. United States Benefits 🏥 Medical, Dental, Vision Plans and HSA and FSA accounts ❤️ Basic Life and AD&D insurance; disability coverage where applicable 🌅 Retirement 401(k) Plan Option with Altium match 🏖 Paid holidays plus a “Choice Day” off per quarter ✈️ Paid time-off on arising schedule upon key milestones 🤒 Sick time for Dr. appointments or family health needs 👶 Family medical, maternity, paternity, and military leave 🏡 Flexible working arrangements available based on role and location 🥳 Employee referral and employee-of-the-month programs 🖥 Home internet allowance 📚 Professional development support 🥪 Free lunch, snacks, and drinks in the office 🚗 Free parking 🏢 Our hybrid schedule Our global hybrid model allows employees to work remotely two days per week. Our designated In-Office Days are Tuesday, Wednesday, and Thursday. This is when we come together in-person as a team to collaborate, learn from one another, and accelerate innovation. Some exceptions apply. 🌍 Also, we would like you to know We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. 💡 Learn more about why a career at Altium is an opportunity like no other: ******************************************* ✈️ Altium Benefits: ************************************** 👏 Are you already an Altium employee? Please apply directly through our internal Greenhouse job board. If you have questions, please contact HR.

! Founded in 2009, ZenGRC is a leading governance, risk, and compliance (GRC) SaaS solution provider, offering two robust products: ZenGRC and ZenGRC Pro. Recognized for its in-house GRC expertise, ZenGRC delivers Simply Powerful GRC solutions that guide organizations through compliance with ease and efficiency. ZenGRC stands out by offering a single price for comprehensive access to all modules and frameworks, ensuring users benefit from a seamless and cost-effective experience. Dedicated to simplifying GRC processes, ZenGRC continues to innovate and support organizations in achieving compliance and managing risk effectively. About the Role: At ZenGRC, our Technical Account Managers (TAMs) play a pivotal role in helping customers realize the full value of our platform while driving an exceptional post-sales experience that prioritizes retention, expansion, and advocacy. TAMs are strategic advisors who combine relationship management with the ability to navigate technical conversations, ensuring that customers, especially those in risk, audit, and compliance, drive meaningful outcomes throughout their journey with ZenGRC. This role is not about hands-on configuration or implementation work (we have a world-class Customer Solutions team for that). Instead, TAMs bridge the gap between business goals and technical capabilities, enabling customers to adopt and optimize ZenGRC with confidence. You'll work closely with teams across Customer Support, Customer Solutions, Renewals, Product, and Engineering to deliver a unified customer experience anchored in measurable success. What You'll Do Own the overall success and satisfaction of your customer portfolio-ensuring adoption, retention, and renewal outcomes. Serve as the primary strategic and technical point of contact for a portfolio of customers, building relationships and driving long-term satisfaction and retention. Partner with Customer Solutions Experts on onboarding plans and execution. Help customers translate their compliance, audit, or risk-related goals into actionable workflows using ZenGRC. Deliver a consistent cadence of value-whether through check-ins, roadmap reviews, or feature education. Guide customers through best practices, usage patterns, and onboarding milestones, working cross-functionally to resolve challenges. Build relationships with key customer stakeholders across Compliance, Risk, IT, and Security teams. Identify upsell and expansion opportunities, working alongside the Renewals Manager and product experts to grow ARR. Act as a voice of the customer internally by providing feedback to our Product and Engineering teams, influencing roadmap and prioritization. Monitor customer health signals and identify risks to proactively mitigate churn. What We're Looking For 3-5 years of experience in Customer Success, Technical Account Management, Solutions Consulting, or related SaaS roles. Strong understanding of software adoption, stakeholder management, and technical enablement. Experience supporting risk, audit, or compliance-related SaaS platforms. Exposure to GRC tools or frameworks like SOC 2, ISO 27001, NIST, or HIPAA. Ability to explain complex concepts simply-especially around workflows, integrations, and use case alignment. Strategic thinker who is comfortable advising customers at multiple levels of seniority, including InfoSec and Compliance leaders. Strong organizational and project management skills; able to manage competing priorities and deadlines. Experience integrating AI into your daily work while consistently looking for ways to improve existing workflows. Comfortable discussing technical concepts like APIs, integrations, and automation workflows, and translating them into customer outcomes. Ability to manage multiple customer accounts, prioritize proactively, and drive strategic conversations with confidence. Cross-functional collaborator-able to partner effectively with Product, Support, and Revenue teams. Bonus Points For: Experience collaborating with or supporting technical teams on product feedback. Familiarity with tools like Jira, Salesforce, Pendo, Metabase, or other integration-heavy platforms. Experience in a high-growth, fast-paced SaaS environment. #LI-REMOTE Benefits (US-Based Employees) We are committed to the health and safety of our people. Our people are mostly working remote, collaborating online and connecting over video, as they continue to deliver high-quality technology solutions Competitive salary and equity (we want everyone to be a stakeholder) Full benefits (medical, dental, vision, 3% 401k match, wellness offerings, etc.) Unlimited PTO, paid sick days, 11 holidays Collaborating with smart coworkers that put customers first Equal Employment Opportunity Statement We value a diverse environment. ZenGRC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified. ZenGRC will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. All resumes submitted to ZenGRC will be retained for 6 months (12 months with your consent) after submission for recruitment purposes. Should you wish for us to remove your personal data from our recruitment database, please email us directly at *****************.

Build the future of how humanity makes things. Join the Guidewheel team. Who we are: Guidewheel is on a mission to empower the world's ten million factories to reach sustainable peak performance. Our leading AI-powered FactoryOps platform is the fastest and most scalable way for manufacturers to get more from every plant and machine. Customers have achieved as much as 2X productivity gains and cut energy costs by 15-20%, often within months. Our platform works on any machine - from brand-new to decades old. A simple sensor clips around the power going in to any machine, reads the machine's “electrical heartbeat,” and, paired with AI, guides teams to improvements that drive lasting bottom-line impact. Already trusted by 300+ manufacturers including Johnson & Johnson, Cargill, Hershey, Steelcase, ATI, and U.S. Steel, Guidewheel brings the power of AI to every plant, no matter the size. Recognized by the World Economic Forum as a top company poised to change business and society, we've also earned awards from McKinsey, Stanford, and MIT. We have incredible momentum and alignment around our mission; backing from top investors including BlackRock and Temasek's Decarbonization Partners Fund, Greycroft, and Breakthrough Energy Ventures; and a culture that values diversity, a growth mindset, and results. Check us out here: TED talk by our CEO, Lauren Dunford Series B: Led by BlackRock and Temasek's Decarbonization Partners What do Guidewheel customers have to say? What we value: Integrity matters: We are honest, straightforward and sincere. With each other. With our investors. With our customers. We (actually) care: About each other. About fighting climate change. About making a real impact. We use data to make decisions: We possess the courage to accept “hard truths” and confront challenges head-on. The power of a growth mindset is real: We strive to be the best we can be. We are committed to embracing change and expanding our capabilities. We are thoughtful and fast, results-driven with a bias for action. Adaptable and resilient: Guidewheelers have grit. We thrive in fast-paced environments and aren't afraid to take on hard things or embrace feedback and continuous improvement. We come through for our customers and teammates. Extreme teamwork. No one can whistle a symphony. What you'll do: Guidewheel is in the midst of an exciting phase of growth, and providing superb technical support to our customers is vital to our long-term mission and vision. The Technical Account Manager will play a critical role in launching and supporting customers to successfully implement and get value from Guidewheel. The role covers supporting customers in the North American time zone and might require travel to various customer sites across the US, Canada and Mexico. This role requires exceptional customer-facing communication through remote technology (we support our customers remotely), the ability to quickly understand a customer's business and troubleshoot technical issues or questions, and comfort explaining technology products to all types of users. Success in the Technical Account Manager role will be measured by the following: Time to successful implementation of Guidewheel solution after Sales Resolution of customer technical issues Guidewheel customer satisfaction, as measured by Net Promoter Score (NPS) Work is expected to include: Performing an assessment of the customer's current machine infrastructure Preparing and ordering the equipment needed for the Guidewheel installation Guiding customers through the installation process Performing an initial configuration and data check within Guidewheel Ensuring accuracy of the data with the customer and adjusting as needed Troubleshooting the installation to determine root cause for inaccurate readings or poor signal strength Configuring additional users, implementing best practice settings, and auditing thresholds on an ongoing basis Working with Customer Success for a smooth hand off Ad hoc troubleshooting of system configurations, supporting implementation of new feature upgrades. Build and improve documentation regarding installation, troubleshooting, and best practices. To be successful in this role, you will need a deep understanding of Guidewheel's technology and installation strategy; strong, ongoing relationships; robust customer communication; proactive Guidewheel-based solutions to customer problems; and the use of engineering and technical skills to meet customer needs. This role can provide the opportunity for significant growth with the company if desired. What you do Own technical functionality and success of the Guidewheel platform for customers Oversee technical implementation of new customer accounts Provide support for technical setup, inquiries, and issues for customers and the Guidewheel team Field customer support tickets and serve as main technical point of contact for support Troubleshooting IoT hardware, connectivity, or web-based app as needed Support customers in getting value from the Guidewheel platform Share technical expertise in demos or trainings as needed Help define ways customers can use the Guidewheel system to get value, and help guide them on that path Perform health scans for accounts to proactively identify issues or opportunities for customers to get greater value from the system Collaborate with the Product and Customer Success teams to continue to develop and improve Guidewheel's technology Help define and optimize ideal customer journey Work with the team to define exactly what onboarding + ongoing support from Guidewheel should look like including training, best communication touch points and new release updates Represent the voice of the customer to inform our sales & support process and product roadmap Manage direct and regular customer communication across users Requirements 1-3 years operational experience working in factories, including experience with Process Improvement, Pareto Principle, and OEE Location in North America (United States, Mexico or Canada) Entrepreneurial attitude - wants to be part of a fast-growing team and work directly with customers to maximize value in the system. Gets the big picture, relentlessly follows up on details. Team oriented, while being proactive and self-directed - need to be able to craft and drive projects that include multiple areas of the organization. Being a great teammate who can manage in a changing environment with a focus on customer success is essential to success in this role. Customer focused - a great teammate who can manage in a changing environment with a focus on customers as the most important is essential to success in this role. Being able to prioritize, take initiative, communicate clearly, and manage many projects and work streams simultaneously is critical. Excellent interpersonal, analytical, and communication skills, with the ability to work with all stakeholders within the factories that we serve including but not limited to owners, factory managers, engineers, maintenance and data entry staff. Eager to bring radical candor to work and enthusiastic about building positive organizational culture. This means you are excited to challenge yourself and your teammates, support their growth and development, and both give and receive feedback. Experience in basic electrical and telecommunications systems Ability to travel >75%, Local and international travel Nice to have Bachelor's degree in electrical engineering or related field; or 4+ years related experience or training Background knowledge of manufacturing operations Familiarity with design thinking tools Startup environment experience SaaS / PaaS or big data experience Background and training in ICT preferred Microsoft Excel experience Data analytics skills Able to read and understand electrical diagrams Perks & Benefits: Fair & equitable pay. For candidates located outside of the US, compensation will reflect fair market trends for that location. All compensation is dependent on many factors and our internal compensation and role bands. 100% remote culture. Work from wherever, whenever - we hired you to get a job done, and as long as that is happening, you have the autonomy to get it done where and when you feel comfortable. Flexible PTO policy. We value balance and boundaries. To be the best version of you, you need time away from your screen, so we want you to take it. Generous equity. Everyone at Guidewheel receives equity in the business. You will be working hard to build something great, and when we reach the finish line, you should be rewarded for your hard work. Health Benefits. We offer different health benefits to cover your personal needs from day one of employment - you pick the plan that makes the most sense to you.

Team: Client Services (CS) Reports to: Director, Client Services / Pod Lead The Technical Account Manager is a core member of the CS team focused on the technical execution of campaigns from setup through delivery. This role owns the translation of campaign requirements into the data, integrations, tagging, and system workflows needed for accurate, scalable execution. The TAM partners closely with Product and Engineering/Dev, ensuring every campaign is technically sound, measurable, and launched correctly. Key Responsibilities Data & Integration Execution Manage and optimize custom FIAs for PLD, including determining data fields, logic, and mappings needed for accurate performance reporting. Coordinate data ingestion workflows, validating inbound client files, formatting, field mapping, cleaning, and troubleshooting any discrepancies. Support API integrations for data handoffs, ongoing data syncs, event tracking, and cross-system updates, partnering with Engineering/Dev for technical implementation. Manage rep-to-territory files, ensuring accurate alignment between user assignment, HCP segmentation, and reporting attribution. Own target list segmentation requirements (Tier 1, Tier 2, geography, specialty, claims-based logic, etc.) and ensure these map cleanly into execution systems. Platform & System Enablement Maintain sample integration workflows used with partners, product, or internal systems-ensuring CS is clear on data flows, triggers, and dependencies. Support configuration and validation for user portals, rep access, permissioning, and surface troubleshooting issues to Engineering/Dev when needed. Ensure all tagging, tracking, click tag structures, and metadata requirements are clearly documented and implemented correctly. Execution Support & QA Serve as the technical owner during campaign setup, ensuring all data, segmentation, tagging, and reporting requirements are ready prior to launch. Lead QA testing for data flows, tracking, and segmentation behavior alongside Product and Engineering/Dev. Monitor execution post-launch, validating ingest timing, PLD mapping, and identifying technical issues quickly. Engineering/Dev Communication & Jira Own the Jira workflow for campaign launches: Create launch tickets with accurate requirements, segmentation details, tags, and timelines. Track build progress and clarify requirements for Engineering/Dev as needed. Close out tickets with documentation of what was deployed and any changes made. Communicate technical risks, dependencies, and lift to the broader pod. Ideal Experience 3+ years in SaaS implementation, ad tech, health-tech operations, or technical client success. 1+ years of experience writing SQL queries and experience supporting data pipelines and integration workflows. Strong understanding of data structures, APIs, tagging/tracking, segmentation logic, and QA processes. Ability to translate technical workflows into clear, client-friendly communication for CS and Sales. Highly organized with strong problem-solving skills and comfort coordinating across multiple teams. Compensation and Benefits The base salary range for this role is $100,000-$110,000 Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth. Benefits: Impiricus focuses on taking care of our teammates' professional and personal growth and well-being. Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan) Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance Flexible Time Off: Take the time you need with a flexible vacation policy - recharge your batteries your way Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months) Your Work, Your Way: If you're close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option. Home Office Setup: We'll ship you the gear you need to create a comfortable workspace at home. 401(k): Save for your future with tax advantages (and company match!) Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description Technical Account Manager, AI, Agentic, Client Onboarding - Remote Join a six-year-old AI company pioneering Agentic AI on a no-code platform, growing FAST. We need a Technical Account Manager-a hands-on, startup-savvy pro obsessed with business automation. In this role, you'll primarily focus on client onboarding, designing, and building innovative solutions in an Agile workspace. You'll also have the opportunity to lend a hand to our client's in-house support team and collaborate with talented software engineers while partnering closely with the sales team. If a fast-paced environment and ground-floor access to the next phase of AI technology excites you, apply now. Why should you apply here? Co-Founder's third startup, with past success in the first two. Six-year-old firm, funded and revenue producing. Agentic technology. New bleeding-edge software. Opportunity to have a large impact in a growth company. Work with enterprise companies. 100% Remote. What will you be doing? Technical liaison to clients. Lead workshops, training sessions, and maintain strong client relationships. Oversee the onboarding and implementation process, including Statements of Work and project plans. Ensure accountability across company and client teams to meet deadlines and project goals. Translate client requirements into effective process automation and system designs. Build metrics that achieve measurable business outcomes and identify additional value opportunities. What are the minimum qualifications? 5+ years of experience in software or AI implementations with proven client delivery success. Must have previous or current experience working for a startup! Technical background with programming experience and solution configuration skills. Understanding of coding concepts. Strong skills in project management, business analysis, and problem-solving. Strong understanding of business automation. Basic knowledge of APIs, cloud technologies, or scripting languages (e.g., Python, JavaScript). Familiar with various cloud infrastructure such as AWS, Azure, and Google Cloud. Previous experience writing playbooks. Excellent verbal and written communication; able to engage all stakeholder levels. Proactive, client-focused, with strong time management and the ability to travel up to 15%. What will make your résumé stand out? Exposure to AI solutions, workflow automation platforms, and large language models (LLMs). Consulting or advisory experience with mid-market or enterprise clients. Location: Remote, Headquarters in Dallas, TX Citizenship: U.S. Citizens and Permanent Residents Salary: 130K - 150K plus stock options and benefits

The Bridge team is seeking a Junior Technical Account Manager who will be responsible for supporting technical strategies that will drive client satisfaction and campaign performance. This Junior TAM role will provide technical support for client campaigns, working with internal stakeholders to optimize and troubleshoot; propose solutions to opportunities presented while bridging the gap between customers and support teams to solve customer needs, advocate for customers, and provide solutions and manage the completion of all client requests. Essential Responsibilities: Analyze customers' needs and suggest upgrades or additional features to meet their requirements as it relates to client campaigns Communicate and collaborate with internal teams regarding campaign delivery data pertinent to client and business goals Efficiently managing client Insertion Order data within our sales tools Development of client audience creation request submissions within our system Support and advocate on day-to-day inquiries and requests to improve efficiency and value in the use of Bridge's platform Provide product department/developers with customers' feedback to help identify potential new features or products Work with the product team to ensure that proprietary platform development aligns with client requests and requirements Serve as a trusted technical advisor for our clients and help them achieve strong technical use of the Bridge's products and platform Ensure proper internal tools are utilized for the lifecycle of campaigns from flawless launch through timely billing Become the subject matter expert on the Bridge platform and services in order to train, consult, and field questions from our customers Advocate for the needs of our customers and raise critical customer concerns internally and mobilize resources to resolve issues; monitor product usage and provide actionable insights and recommendations on opportunities for improvement Understand the needs, growth opportunities, and pain points of specific accounts and partner with sales, product, and operations to recommend solutions to spur account growth Desired Skills, Education, and Experience: Bachelor's degree, ideally in Business Management, Marketing, or similar field At least 2 years of relevant experience in digital marketing with an agency, brand, and/or top online publisher required Highly proficient in Excel; familiarity with JIRA and Google Analytics Excellent time management and project planning skills Proven track record of managing multiple projects simultaneously A critical thinker with top-level problem-solving skills Able to analyze data and provide insights This is a remote/work-from home role with a salary range of $60,700-$67,000 per year. What BRIDGE offers you: An opportunity to work with and directly impact our organization's growth and revenue An opportunity to work with the latest technology Professional growth and development Competitive salary and compensation structure and benefits An enjoyable and evolving culture in a forward-thinking company Bridge is the people-based marketing platform that helps you rise above advertising complexity. We can connect you to your true buying audience. Because we already know your next customer. While other companies merely sell data, we sell knowledge. We've created custom profiles for every one of the more than 250 million verified people in our platform and share insights nobody else has. Bridge makes it easy to find your ideal customers and reach them anywhere. Facebook, email, desktop, mobile, connected TV -- wherever your buyer is, we are too. We work with you every step of the way to optimize the performance of your campaign so you can make every ad dollar count. Since our founding in 2010, Fortune 500 companies, leading agencies, and fast-growing entrepreneurial businesses have trusted Bridge to build real-world custom audiences and hyper-engaged campaigns across all platforms. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by state, federal, or local law. The duties listed above may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of the Employer. This job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors. Applicants have rights under Federal Employment Laws. BRIDGE participates in E-Verify, is covered under the FMLA and the EPPA, and complies with EEOC standards.

About CableWhat we're building Today, financial institutions have notoriously ineffective tools and processes. For example, the largest banks spend >$1bn every year on people and technology to stop financial crime but the UN estimates they catch accounts or services due to risk appetite limitations or bad controls, or their accounts or funds are blocked. A fundamental reason why banks and fintechs are ineffective today is that, for a lot of their key tools and processes, there is no way to measure their effectiveness. And measuring effectiveness is not only the first step to understanding, improving and evidencing effectiveness, it is also a regulatory requirement for financial crime controls. At Cable, we are building “the” tool for Compliance Officers, automating the testing and assurance across a variety of regulatory areas. This is a hugely underserved market, and one that is ripe for disruption. The Role Technical Account Managers work cross-functionally to support Cable's most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help Banks deliver more value internally and with their FinTech programs, optimize technical operations on their teams, and accelerate their growth. You will play a critical role before and after the sale closes, working closely with customers through onboarding, scoping, technical troubleshooting and ensuring they have a clear, actionable plan to get the most value from Cable's platform. What you'll be working on Onboarding & Project Scoping: Take ownership of the post-sale onboarding process, including scoping customer needs, defining project timelines, setting expectations, and ensuring a smooth transition from sales to the customer success team. This will include coordinating with customers on specific goals, integrations, and use cases for Cable's platform Issue Management: Monitor, triage and escalate issues across multiple customers and interpret issues and potential business impact to prioritize and form effective solutions to overcome them Providing data-driven insights: Weave product usage data, market insights and customer goals to tell compelling stories through strategic business reviews and to anticipate our customers' needs Requirement Analysis: Work with customers to understand their control testing needs, identify their data sources, choose the best integration methods and communicate these to our implementation engineers Exceptional Project Management: Own the end-to-end onboarding process for new customers and expansions. Establish and deliver high standards of execution and take action to resolve our customers' blockers and minimize time to value Outstanding Communication and Teamwork: Work closely with our engineering and customer success teams to continuously improve the onboarding experience for our customers You could be a great fit if some of the following are true Strong product sense and energized by the challenge of solving difficult user related problems in SaaS Ability to lead complex integration conversations in a highly consultative and proactive manner You are highly proficient in using SQL for data analysis. Experience with dbt, Go and BigQuery is very nice to have You understand the key drivers of usage and how to analyze data; you're comfortable using SQL, Lightdash or Tableau to query and visualize data Ideal experience with tools like Postman Strong technical troubleshooting skills and is comfortable interfacing with technical teams A professional, confident and collaborative personality; an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization You have worked closely with engineering teams, and understand how to rapidly translate customer feedback, requirements and ideas into new, testable features Familiarity with APIs and able to explain API concepts to Cable's most technical customers Strong written and verbal communication skills in English You have exceptional organization and project management skills You have lots of experience with, and enjoy, speaking with customers Who we are Cable operates with a high-performance, nimble team where every team member has significant impact and ownership. We believe in hiring exceptional talent and giving them the autonomy to drive meaningful results. Our founding team has hands-on experience leading financial crime teams and has seen firsthand the lack of tools and technology needed to conduct effective oversight of regulatory controls. Our team have worked in leading fintechs and startups and have experience building scalable infrastructure and beloved products from the ground up. We are backed by some of the best venture capitalists and angel investors, including Stage 2, Jump Capital and CRV. Our Operating System This is extremely important to us and we take it very seriously. If you love the sound of it, then we love the sound of you! How we work We are a hybrid company with team members distributed across North America with an HQ in San Francisco. Our collaborative culture is built around flexible work arrangements that prioritize results over location. Travel Requirements: Quarterly team meetups for strategic planning and team building Periodic customer meetings (as needed for implementations, relationship building, and key account management) Estimated travel frequency: 5-10 times per year Benefits Salary: $130,000-$170,000 annually 25 days holiday + birthday + public holidays $50 per month to spend on health and wellbeing $1000 per year to spend on learning and development $750 per year on a working from home set up Generous parental leave Equal Opportunity Employer Information Cable is an equal opportunity employer and we value diversity, equity and inclusion. Research has shown that women are less likely than men to apply for a role if they do not have experience in 100% of the areas mentioned in a job description. Please note that the list above is indicative, not exhaustive. We encourage you to apply even if you don't have experience in all areas mentioned but believe you can excel in this role. We actively seek a diverse applicant pool and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Cupix is a VC-backed fast-growing startup providing machine-vision based, end-to-end, SaaS products. Thousands of global leaders across construction, oil & gas, manufacturing, and government who use Cupix to digitize their physical sites. From reducing site visits to tracking changes and validating work, our intelligent unified reality capture platform helps teams share spatial context and maintain complete site records. We are pioneering the 3D Digital Twin wave We provide any professionals with the easiest possible way of creating 3D digital twins of physical spaces, enabling them to grasp spatial intelligence remotely and facilitating recognizing actionable insights. Our products digitally disrupt several industries, including real estate brokerage, architecture design, construction, and facility management. Your Responsibilities: We're looking for a Technical Account Manager to build, retain, and grow our customer base. In this role, you'll work closely with our Account Executives, applying best practices and solutions to ensure our customers are set up for success and achieving their individual business goals and objectives. As a successful Technical Account Manager, you'll use your consultative mindset to leverage Cupix's technology solution within the industries we serve. You'll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your customer base. You'll report to the VP of Customer Success. * Become a Cupix product expert. * Understand the goals and objectives of new customers and translate those needs appropriately through the implementation and onboarding process. * Clearly communicate setup requirements and expectations with customers and key stakeholders. * Train customers on Cupix software products, capabilities, and best practices to simplify adoption and align expectations. * Troubleshoot technical issues as the first point of contact for customers. * Record customer needs, requests, and questions in our CRM system and communicate to key internal stakeholders. * Leverage feedback for continuous improvement to the onboarding process and training materials. * Gain a strong understanding of best practices relevant to retaining and growing customers within a personal portfolio while mitigating risk. * Build trust and create meaningful relationships among champions and key executives within each customer. * Ensure customers understand the value Cupix delivers to their business by conducting virtual or on-site use case reviews that mirror their business goals and objectives. * Identify and forecast risk as well as growth opportunities within the portfolio. * Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors. * This position requires 20% or more travel to client sites! Your Qualifications: * A bachelor's degree is required * 4+ years of construction experience, preferably with B2B software companies focusing on architectural design, construction, facility management, or the 3D reality capture industry. * Demonstrated and recent direct experience with the process, workflow and use of AEC software solutions such as Autodesk Revit, Navisworks, and ACC. * Experience with 4D simulation software (Navisworks & Synchro), and 5D quantification software (Assemble Systems). * Experience with reality capture and photogrammetry. * Deep understanding of value drivers in recurring revenue business models * Goal and results-oriented, optimistic, smart, value-added mindset, proactive and easily adapts to change. * Experience with CRM systems is a plus. * Ability to develop trusted relationships. * Experience at a high-growth startup is a plus. * Highly organized, with strong attention to detail. * Analytically driven with skills to use data and metrics. * Collaborative team player and self-starter. * Excellent written and oral communication skills. * Ability to manage multiple priorities at the same time. * Growth mindset - desire to continue to improve, simplify, scale new and existing processes, and professional growth. Benefits & Perks * Comprehensive medical, dental, and vision coverage for you and your family. * Company-sponsored life and disability insurance included. * Vacation days plus 10 paid sick days annually. * 10 paid company holidays to celebrate and relax. * A day off to celebrate your birthday * A flexible remote-work policy * Referral bonuses for helping us grow our world-class team. * Join a collaborative, inclusive environment where great teams thrive.

As businesses increasingly rely on data + AI for competitive advantage, reliability has become a non-negotiable. Named a CBInsights AI100 company and described by Forbes as the "New Relic for data", Monte Carlo supports some of the world's most prestigious companies, including Fox, Roche, Honeywell, and CreditKarma to deliver trustworthy data + AI at scale. Backed by Accel, Redpoint Ventures, Notable Capital, ICONIQ Growth, and Salesforce Ventures, Monte Carlo is powering the future of reliable data + AI. As a Technical Account Manager (TAM), you'll play a pivotal role in helping enterprise customers achieve reliable data at scale. You'll combine technical know-how with strong relationship-building skills to ensure customers successfully adopt Monte Carlo across their modern data stack. What You'll Do Own the technical relationship for some of Monte Carlo's largest enterprise customers, guiding them through onboarding, integration, and ongoing success. Partner with customer's data engineering, analytics, and platform teams to embed Monte Carlo into their data ecosystem (e.g., Snowflake, Databricks, BigQuery, Redshift, dbt, Airflow, Kafka). Help customers troubleshoot and understand complex data observability and pipeline challenges, collaborating closely with Monte Carlo's Product, Support, and Engineering teams. Serve as a trusted advisor, guiding customers on data & AI observability best practices that deliver measurable business impact. Lead technical workshops, health checks, and account reviews to ensure long-term adoption and customer success. Act as the voice of the customer, surfacing insights and feedback to shape Monte Carlo's roadmap. Partner closely with Sales Engineers and Solution Architects to design and proactively recommend strategies that help customers achieve their business objectives. Build a deep understanding of each customer's environment, use cases, and challenges to deliver expert technical guidance and support throughout their journey. Create and execute a structured plan to drive efficient and optimized monitors across customer workloads. What You Bring 5+ years in a customer-facing technical role such as Technical Account Manager, Solutions Architect, or Technical Customer Success Manager. Understanding of modern data technologies - SQL and the major data warehouses (Snowflake, BigQuery, Redshift, Databricks) or orchestration tool (Airflow, dbt). Strong project management skills to drive success across large, complex enterprises. Familiarity with data & AI observability, monitoring, or observability concepts - or a strong interest in learning. Exposure to cloud infrastructure (AWS, GCP, or Azure) and APIs. Excellent communication and storytelling skills - able to explain technical topics clearly to both engineers and executives. A proactive, problem-solving mindset with the ability to juggle multiple priorities in a fast-paced, customer-first environment. Nice to Have Previous experience in data & AI observability, monitoring, data technology, or analytics SaaS. Background as a data engineer or analytics lead before moving into a customer-facing role. Knowledge of data governance, cataloging, or compliance frameworks. Familiarity with Python, SQL, and/or scripting is a plus - or a willingness to learn quickly in these areas. Why You'll Love Monte Carlo Work at the forefront of the data & AI observability movement, helping top data teams prevent downtime and build trust in their data. Collaborate with a world-class, globally distributed team that values impact, ownership, curiosity, and empathy. Partner with some of the most data-forward organizations building the next generation of data products and insights. Competitive compensation, meaningful equity, and comprehensive benefits. Flexible remote work, generous PTO, and a culture built on autonomy and trust. #LI-REMOTE #BI-REMOTE Come As You Are Equality is a core tenet of Monte Carlo's culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Monte Carlo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be recognized for our world-class employee experience: Monte Carlo Named to American's Most Loved Workplace List 2024 Monte Carlo Named an Inc. Best Workplace for 2024 Monte Carlo Named A Top 20 ORG For Venture Capital Funded Companies, Spring 2024 Monte Carlo Named A Top 5 ORG in San Francisco, Spring 2024 Monte Carlo Named the 2025 Databricks Governance Partner of the Year Monte Carlo #1 Data Observability Platform G2 for 8th Consecutive Quarters 2025 Beware of Imposter Recruiters and Job Scams All official communication from our recruiting team will come from an @montecarlodata.com email address. We will never ask candidates to provide sensitive personal information (such as bank details, social security numbers, or payment) at any stage of the recruitment process. We will never request payment for equipment, training, or application processing. Our open positions are always listed on our official careers page : *************************************** . If you are contacted by someone claiming to represent Monte Carlo but you're unsure of their legitimacy, please reach out to us directly at ***************************** before sharing any personal information.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Reporting to the Senior Manager of Technical Account Managers, the TAM role focuses on supporting our valuable clients to ensure they derive maximum value and satisfaction from Experian's products and services. Unlike Strategic TAMs who manage high-level strategic accounts, TAMs concentrate on direct support and product utilization for non-strategic clients and provide flexible coverage as needed. Responsibilities: Client Support & Engagement: Deliver hands-on technical support and guidance to enterprise clients, ensuring optimal product utilization and satisfaction. Act as a trusted advisor for enterprise accounts, focusing on operational and strategic needs. Roving Assignments: Fulfill temporary or project-based assignments for non-strategic clients as directed by the business. Provide back-up and support to Strategic TAMs when required. Product Expertise & Communication: Understand and effectively communicate the Experian Product Suite (EPS) Roadmap, including upsell opportunities, client upgrades from Legacy to Connected platforms, and new feature adoption. Identify opportunities for product enhancements and relay client feedback to internal teams. Collaboration: Work closely with internal teams (Product, Engineering, Sales, Client Services) to resolve technical issues and ensure smooth client experiences. Participate in client discussions only when necessary to meet specific needs, this role does not include pre-sales or post-sales responsibilities unless explicitly required. Industry Awareness: Stay informed on Experian's evolving product offerings and industry trends to provide relevant insights to clients. Qualifications Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent experience. Minimum of 4 years of experience in solution consulting, business analysis, or a related field, emphasizing client-facing roles. Consulting practice creation or leadership experience. Expected travel 10% of the time for in-person meetings. You have the knowledge of software development, integration technologies, and system architecture, with the ability to solve complex technical challenges. Experience with SaaS, cloud, and web application design. Analytical experience with an ability to gather detail business requirements from diverse stakeholders. You are experienced with SDLC and Agile project management methodologies and tools. You have experience in credit services, banking/financial services, insurance, decision analytics, or consumer services. Active participation in meetings requires a visible camera to foster collaboration and engagement. Must be comfortable having their camera on for virtual meetings to facilitate dynamic discussions and strengthen team connections. Additional Information Benefits/Perks Competitive compensation and bonus plan Full medical, dental, vision, and matching 401K Flexible work environment (remote, hybrid, or in-office) Generous time-off policies including vacation, sick leave, and volunteer time Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people's agenda very seriously and focus on what matters: DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people-first approach is award-winning: Great Place To Work™ in 24 countries, FORTUNE Best Companies to Work, and Glassdoor Best Places to Work (globally 4.4 Stars), to name a few. Check out Experian Life on social media or our careers site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know as soon as possible. LI-Hybrid

As a Technical Account Manager (TAM) on the Automattic Special Projects team, your primary responsibility will be to ensure our partners have an excellent experience with WordPress and Automattic products, from initial partner onboarding through the entire support and maintenance lifecycle of a website. Your role involves close collaboration with site owners, designers, and developers to actualize partner requests, while also providing valuable feedback for product improvement to Automattic's teams. Your key responsibilities will include: Driving our partners' adoption of WordPress and other Automattic products and services. Working closely with our partners to resolve their incoming requests with high precision. Drawing on your technical acumen and verbal and written communication skills to represent Automattic. Collaborate with partners to define website functionality in ambiguous contexts, and take ownership of delivery, timelines, and outcomes. Diving into WordPress and WooCommerce configurations, setup, and site building. Leading high-touch deployments or launches, including DNS configuration, domain transfers, data migrations, and integrations. Acting as the “voice of the customer” for our product teams, championing areas for opportunity, and surfacing bugs. Other responsibilities: Developing close relationships with our partners in order to understand their business/operational needs and technical challenges, and help them achieve the greatest value from our products-particularly (but not limited to) WordPress, WooCommerce, Jetpack, and MailPoet. Troubleshooting technical and editor-facing issues as they arise, resolving the root causes where possible, and liaising with engineers where more in-depth support is needed. Translating partner requests into concrete, WordPress-focused requirements. Writing up clear, detailed tasks for team members to execute. Responding to urgent incidents on our partner sites (such as fatal errors or workflow-blocking bugs) with speed, care, and attention to detail. Continuously looking to improve and share processes that increase active project capacity. Communicating confidently with third parties about partner needs, integration requirements, and WordPress best practices. Demonstrating ownership of the quality of our partners' sites by advocating for their needs, verifying solutions we've delivered, and having a high attention to detail. Sharing knowledge, tools, and tips to help team members. Communicating clearly and effectively to a diverse set of partners with varying levels of technical aptitude. About you: You have an obsessive need to provide “beyond the expected” customer service to the folks you work with. Your project management approach will strike a balance between thoroughness and momentum, keeping complex initiatives moving forward while maintaining quality and meeting deadlines. An advanced level of WordPress admin expertise, including: Ability to understand how plugins and themes interact with the site and with each other. Comfort using the Site Editor to modify patterns and page templates. A strong background with general web technologies, including: DNS, web accessibility, site performance, technical SEO, and ecommerce. Excellent English written and verbal communication skills, with an aptitude for taking technical language and making it understandable. Ability to triage requests, escalating needs outside the skillset/scope of the role to other team members. Demonstrated ability to manage assigned work independently while adjusting to new and competing priorities. Comfortable creating structure in ambiguous situations and pursuing a clear path forward. Effective problem solving, conflict resolution, and context-switching. Distilling goals and wishlists into concrete next steps. Remaining undaunted by managing risks in high-stakes situations. An eye for detail, and an innate desire to close out all items on a project checklist. A demonstrable understanding of how AI can multiply your productivity. Bonus points if you have: Contributed to an open source project. Used Linear as a project or product management tool. Read Unreasonable Hospitality. Supported or run your own WooCommerce store. We are currently prioritizing at least one candidate that works during typical business hours in the Pacific time zone (approximately 16:00 to 02:00 UTC). Salary range: $85,000 -$130,000 USD. Please note that salary ranges are global, regardless of location, and we pay in local currency. We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated. This isn't your typical work-from-home job-we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. About Automattic Now in our 20th year, we're the people behind WordPress.com, WooCommerce, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, Beeper, and more. We believe in making the web a better place. We're a distributed company with more than 1400 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we're united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly-regardless of income, gender, politics, language, or where they live in the world. We believe in Open Source, and the vast majority of our work is available under the GPL. Automattic is a Most Loved Company and Disability Confident Committed. (Here's what that might mean for you.) Learn more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups. If you need disability-related accommodations during the application or interview process, please fill out this form. We are committed to ensuring an accessible hiring process for all candidates. To learn about how we handle your data, please review our Privacy Policy. You can track your application status and more at MyGreenhouse. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. As a Technical Account Manager (TAM), you will be responsible for working with new and existing clients to ensure that they are successful with their Ping solutions. As part of the company's Global Support Organization, you will work with a variety of cross functional teams at Ping to ensure a client's journey from purchase to production is smooth and well managed. You will partner with the customer to ensure each customer is fully optimized on their existing deployed solutions. In summary, your job is to ensure that you deliver value to our customers. You will: Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs Facilitate visibility into company's product roadmap to help educate and engage customers Assist with over-the-shoulder configuration help on features and flows Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer Provide customers with ad-hoc training to help build the skills in the 'most needed' areas Engage in the escalation and priority of support tickets created by clients in the program as needed Provide product demonstrations of Ping technologies Coordinate with other Ping Identity teams - including Support, Engineering and Product Management teams - to ensure customer needs are being addressed and resolved Provide feedback to Product Management for future products or enhancements based on trends and requirements Occasional availability during off-hours to act as a liaison or escalation point of contact due to your customers upgrade or critical implementation of Ping products Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty You have: Understanding of Java and knowledge of web technologies Must have a minimum of 5 years' enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role Strong verbal and written communication skills Strong organizational skills Experience with SFDC or equivalent CRM systems Ability to manage proactive and reactive tasks effectively Proven track record in managing relationships with large enterprise clients Experience with Identity Management, Access Management or Federation On-call may be a requirement for this position You have an advantage if: Experience with Ping Identity solutions and APIs Experience with Windows and Linux operating systems General networking knowledge of protocols like HTTP/S, TCP/IP General knowledge of protocols such as SAML, OAuth, or OpenID Connect is a plus Bachelor's Degree in Computer Science or equivalent experience Salary Range USA: $120,000 to $140,000 In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.