Automatically apply for jobs with Zippia
Upload your resume to get started.
Technical account manager skills for your resume and career
15 technical account manager skills for your resume and career
1. Cloud
Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.
- Delivered IT infrastructure solutions like disaster recovery and cloud computing to enterprise customers according to their application load and total throughput.
- Define engineering guideline for cloud initiative to identify requirements for On-premise, hybrid and Off-premise Cloud storage solution.
2. Database
A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.
- Maintained registration product by proactively monitoring event registration for 15-20 clients - Communicated with internal database and IT teams for troubleshooting.
- Coordinated with multiple technical departments to troubleshoot highly escalated technical issues including infrastructure, networking, and database.
3. Project Management
- Demonstrated success in relationship development, presentation, revenue attainment, project management, account management, and new business development.
- Implemented new project management system to allow cumulative management reporting, escalation and individual client project tracking and reporting.
4. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Developed new specialty chemical business by providing technical support and relationship management across cross functional teams at new and existing accounts.
- Provided our clients with exceptional technical support with planning, software implementation and ongoing operations of business critical applications.
5. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Provided exemplary customer service to all candidates before and after interviews, resulting in unmatched satisfaction and returned business.
- Provided superior customer service through effective communication, responsive follow-through, and advocacy for client issues within internal departments.
6. Strong Analytical
- Identify trends and potential problems with strong analytical problem solving skills including timely incident and escalation reporting of critical situations.
Choose from 10+ customizable technical account manager resume templates
Build a professional technical account manager resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your technical account manager resume.7. Customer Satisfaction
- Managed multiple simultaneous large scale CRM projects full Software Development Life Cycle, created functional and technical specifications, customer satisfaction advocate
- Worked in a team environment in collaboration with account management, product management, and engineering to ensure customer satisfaction.
8. Professional Services
Professional service is a type of service wherein they offer medium to high rates because of their work. It consists of lawyers, accountants, architects, engineers, consultants, and financial advisers. Usually, they offer knowledge base skills depending on the need of the client. Also, professional services give way to leverage their capabilities in the form of providing professional services.
- Increased revenue by enrolling customers in training and educational programs, renewing maintenance contracts and engaging with professional services when applicable.
- Managed professional services organization dedicated to implementation of e-commerce solutions, reporting to VP of Global Services.
9. Customer Support
- Provided post-sales customer support of hardware, systems, subsystems and applications utilizing telephone and remote diagnostic capabilities.
- Provided customer support for troubleshooting, and installation of additional customer hardware and software.
10. Java
Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.
- Demonstrated SunSoft Java development technology at industry trade shows.
- Created custom search forms using HTML and Java Script - Troubleshot customer issues both on the phone and in person.
11. Business Development
Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.
- Managed business development and strategic initiatives through nationwide sales calls on time and attendance solutions.
- Utilized CRM tools to manage the business development pipeline of association solutions and related opportunities.
12. Customer Issues
- Performed technical and management escalation, resource management, resolution of customer issues, information dissemination, research and direction viz.
- Transformed the existing escalation process globally through centralized point of contact for prioritization and escalation of all critical customer issues.
13. Azure
- Collaborate with Azure, Office, & OEM Partners product groups to create compelling campaigns drive to sales.
- Implemented the design, roll-out and oversight of cloud migrations with Amazon Cloud services and Azure.
14. Saas
- Project managed, private label and turnkey enterprise-class, cloud-based SaaS platforms to deliver integrated marketing solutions.
- Perform Technical Account Management in support of a globally hosted SaaS (Software as a Service) Call Center Solution.
15. Client Facing
- Conducted client facing assessments and interviews, identified challenges and bottlenecks, and delivering solution recommendations to executives and directors.
- Front line, client facing lead for development and support of worldwide viewed websites for major events with hard deadlines.
5 Technical Account Manager resume examples
Build a professional technical account manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your technical account manager resume.
What skills help Technical Account Managers find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What skills stand out on technical account manager resumes?
Jonathan Byers
Assistant Director, Virginia Polytechnic Institute and State University
- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.
What technical account manager skills would you recommend for someone trying to advance their career?
Kaustav Misra Ph.D.
Associate Dean, Central Connecticut State University
The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.
What type of skills will young technical account managers need?
Dr. Vallari Chandna
Chair and Associate Professor, University of Wisconsin - Green Bay
List of technical account manager skills to add to your resume
The most important skills for a technical account manager resume and required skills for a technical account manager to have include:
- Cloud
- Database
- Project Management
- Technical Support
- Customer Service
- Strong Analytical
- Customer Satisfaction
- Professional Services
- Customer Support
- Java
- Business Development
- Customer Issues
- Azure
- Saas
- Client Facing
- Technical Solutions
- Technical Issues
- Windows
- Product Management
- Technical Expertise
- ERP
- CRM
- Linux
- Customer Relationships
- SQL Server
- ITIL
- VMware
- Product Development
- Troubleshoot
- JavaScript
- Enterprise Solutions
- SAN
- Post Sales
- Pre Sales
- Client Accounts
- Salesforce
- HTML
- Enterprise Support
- Amazon Web Services
- Escalation Management
- Virtualization
- CIO
- SharePoint
- Issue Resolution
- ROI
- Client Relationships
Updated January 8, 2025
