Top Technical Account Manager Skills

Below we've compiled a list of the most important skills for a Technical Account Manager. We ranked the top skills based on the percentage of Technical Account Manager resumes they appeared on. For example, 10.7% of Technical Account Manager resumes contained Technical Support as a skill. Let's find out what skills a Technical Account Manager actually needs in order to be successful in the workplace.

The six most common skills found on Technical Account Manager resumes in 2020. Read below to see the full list.

1. Technical Support

high Demand
Here's how Technical Support is used in Technical Account Manager jobs:
  • Developed new specialty chemical business by providing technical support and relationship management across cross functional teams at new and existing accounts.
  • Provided our clients with exceptional technical support with planning, software implementation and ongoing operations of business critical applications.
  • Managed support incidents for Microsoft enterprise customers by providing dedicated account management and technical support services.
  • Collaborated installation efforts with technical support and clients to ensure and oversee system implementations and upgrades.
  • Position evolved from general incoming customer support position to a technical support position for cellular service.
  • Manage technical needs of software clients Technical specifications and modifications Technical support for proprietary insurance software
  • Coordinate cross-functional client efforts with internal Microsoft technical support, application development and sales departments.
  • Managed technical support for 40 customers in domestic and international food and beverage industry.
  • Supply technical support to the customer on specific applications and installation of company products.
  • Provided urgent technical support for failures for customer networks both technical and administrative support.
  • Provided technical support for global IT infrastructure supporting domestic and international accounts.
  • Provided event directors on-site technical support and staffing during endurance event weekends.
  • Developed new revenue stream by collaborating with HP Sales Specialists to propose fee-based services to meet accounts' technical support needs.
  • Served as the liaison for the customer in relation to Technical Support, Expert Technical Services, Product Management and Engineering.
  • Designed OEM third party technical support models; consulted with partners on process of embedding company technology into third party applications.
  • Assist clients via telephone, e-mail and remote access with system implementation and upgrades, training, and daily technical support.
  • Maintain customer satisfaction, phone and email contact regarding software technical support, retention of current customers and other maintenance tasks.
  • Act as point of contact to provide consultative technical support and strategic relationship management to top online agencies and advertisers.
  • Provided training, data integration development and advanced technical support on DoubleClick's UnityMail email marketing product for 30+ clients.
  • Orchestrated array of remote and local resources to deliver outstanding technical support for several premium clients located in the Midwest.

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2. Product Management

high Demand
Here's how Product Management is used in Technical Account Manager jobs:
  • Worked in a team environment in collaboration with account management, product management, and engineering to ensure customer satisfaction.
  • Provide feedback to Development/Product Management, communicating technical use cases for new features and enhancements.
  • Worked closely with direct sales representatives, product management, and global services organization.
  • Performed ongoing data quality assurance and product management including the administration of internal software.
  • Influence product direction with Oracle Product Management on behalf of customer functional requirements.
  • Collaborated with Engineering and Product Management on prioritizing fixes/new features.
  • Facilitated monthly meetings with marketing and product management.
  • Provide product management oversight and serve as liaison between corporate groups and internal Engineering/Data teams to communicate and resolve software issues.
  • Acted as customer advocate to represent their customer interests in support escalations, technical projects, and product management activities.
  • Provide technical and product knowledge expertise to clients, Account Managers, Customer Managers, product management, etc.
  • Liaised between the technical team, product management team, and clientele to gather application and reporting requirements.
  • Created reporting dashboard for text advertising used by members of Product Development, Product Management and Business.
  • Key driver of requirements for customer testing and product compliance with internal engineering and product management teams.
  • Work cross-functionally with engineers, product management and support staff to drive product and process improvement.
  • Worked on multiple new web-based and mobile products under the Product Management department.
  • Be the voice of the customer in feeding back to Rally Product Management.
  • Attend Product Management meetings where test status input is provided.
  • Worked with Product Management and Engineering to improve product capabilities based on client feedback and competitive intelligence.
  • Documented customer feedback to help Product Management develop the roadmap.
  • Worked with Product Management teams and other stakeholders to develop and expand processes for handling customer requests in a timely manner.

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3. Customer Service

high Demand
Here's how Customer Service is used in Technical Account Manager jobs:
  • Provided exemplary customer service to all candidates before and after interviews, resulting in unmatched satisfaction and returned business.
  • Coordinated customer service technical support escalation projects, ensuring timely and satisfactory resolution of thorny customer issues.
  • Monitored and assisted in the implementation of key initiatives that improve business processes and customer service delivery.
  • Validated new account requests, unlocked user accounts and provided phone/email customer service for specialized applications.
  • Provided e-commerce consultation, technical support and problem solving while maintaining excellent customer service standards.
  • Rewarded initiative - Empowered staff to make decisions that elevated customer service and satisfaction.
  • Developed and maintained troubleshooting documentation for the DSL Customer Service Team.
  • Provided customer service in outpatient pharmacy for residents who lived independently.
  • Provide exceptional customer service when interacting with customers of all backgrounds.
  • Provided customer service and problem resolution for vendors and internal customers.
  • Facilitated customer service with a bent toward excellence.
  • Developed account manager and customer service programs.
  • Received multiple customer service and leadership awards.
  • Orchestrated the first deployment of seamless integration of call center staff into the company customer's vision of customer service.
  • Provided training to 30 support specialist on procedures and coached them on technical and customer service skills.
  • Provided professional customer service to clients and candidates resulting in high referral rates and return candidates.
  • Serve as the interface between customer service and sales such as solving any conflicts with clients.
  • Provided Ad Ops and customer service for AMG's largest financial clients including Discover and MasterCard.
  • Tracked report on a weekly basis, gave 100% customer service to all my clients.
  • Provided customer service and technical support for merchants on Amazon's Seller Central and Marketplace platforms.

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4. Database

high Demand
Here's how Database is used in Technical Account Manager jobs:
  • Maintained registration product by proactively monitoring event registration for 15-20 clients - Communicated with internal database and IT teams for troubleshooting.
  • Coordinated with multiple technical departments to troubleshoot highly escalated technical issues including infrastructure, networking, and database.
  • Provisioned new and maintained existing P2P Anti-piracy campaigns (using proprietary software and manual database manipulation).
  • Broadcast Email marketing company requiring transfer, import and manipulation of client data to MessageMedia database platform.
  • Reviewed, investigated and analyzed client software issues relating to database structure, and provided timely resolutions.
  • Manage projects from product support, disaster recovery, software upgrades/installation, and database upgrades/installs.
  • Designed and developed online help systems using RoboHelp for set of internal database utilities.
  • Enter customer information into computerized database and perform other duties and assignments as assigned.
  • Gathered candidate background information and maintained a database to facilitate future employment opportunities.
  • Maintained, inventoried and data entry equipment into state database inventory system.
  • Utilized the test database with changes to ensure product compatibility and reliability.
  • Maintained a database of candidates using online applicant tracking system.
  • Coordinated and performed database mapping for conversion of client databases.
  • Maintained a professional database of qualified candidates, referrals and accounts
  • Implemented client/server/web applications with database integration (MySQL).
  • Designed electronic customer database from previous paper organization method.
  • Maintained and developed test databases to ensure test integrity.
  • Assisted sales department in maintaining client database information.
  • Work with recruiting database for accuracy in documentation.
  • Evaluated SQL database performance and configuration.

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5. Technical Account Management

high Demand
Here's how Technical Account Management is used in Technical Account Manager jobs:
  • Provide technical account management and technical solutions in addition to managing relationships with Google s largest online advertisers.
  • Led the team for technical account management and support of OEM customers worldwide.
  • Supported Enterprise level broadcasters in a Technical Account Management role.
  • Launched Midwest region's Technical Account Management role.
  • Originated standard field engineering and technical account management procedures ultimately used companywide as a basic training manual for field engineering personnel.
  • Provided technical account management services to assigned Enterprise Support and/or Customization Support clients.
  • Provided technical account management for several clients using NCR/Teradata equipment.
  • Support and debugging, proactive monitoring ADDITIONAL TECHNICAL ACCOUNT MANAGEMENT EXPERIENCE

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6. Project Management

high Demand
Here's how Project Management is used in Technical Account Manager jobs:
  • Implemented new project management system to allow cumulative management reporting, escalation and individual client project tracking and reporting.
  • Facilitated teleconferences and on-site customer visits to track significant issues, software feature requests, upgrades and project management.
  • Project management and leadership to co-ordinate inventory distribution, logistics with vendors and partners for solution selling and consultations.
  • Provided project management and directed mission-critical support escalations to ensure all resources were engaged for timely resolution.
  • Interact with implementation managers to extensively collect and document client requirements and provide proactive project management.
  • Complete OASIS (Optimization Analysis System Implementing Solutions) development program for project management.
  • Used latest project management methodologies including Agile to track key project metrics during execution.
  • Maintained excellent customer relations while providing project management and oversight of client initiatives.
  • Provided business analysis and project management expertise to new and existing client base.
  • Project Management of new and existing client on-boarding implementations and upgrade projects.
  • Implemented new project management software as well as actively documenting implementation processes.
  • Provided technical support, project management and account management for key customers.
  • Project Management Designed implementation plans for client telecommunications and server installations/migrations.
  • Provided project management for other commercial, State/Local and Federal customers.
  • Project management for large and high visibility implementation projects.
  • Transitioned orders to engineering and project management for execution.
  • Provided project management for post sales activity.
  • Mentored less-experienced colleagues in project management practices.
  • Project Management experience with Linux/Unix scripting technicians.
  • Introduced structured project management processes.

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7. Client Relationships

high Demand
Here's how Client Relationships is used in Technical Account Manager jobs:
  • Manage key client relationships with executives to effectively build dynamic partnerships for mutual success.
  • Facilitated local support and developed regional client relationships with key client technical contacts.
  • Developed and maintained client relationships to provide technology related staffing solutions.
  • Cultivated, managed and maintained important client relationships.
  • Maintained client relationships and monitored for future business.
  • Established long term mutually beneficial client relationships.
  • Fostered a strong client relationships by managing on-site and off-site software implementations, software training sessions, and software consulting.
  • Assisted in building and maintaining existing client relationships via company lunches and out of office activities.
  • Developed and maintained client relationships and discussed new solutions and products with clients for future sales.
  • Managed client services and maintained direct client relationships for Pan-India projects.
  • Manage client relationships and multiple campaigns with tight project deadlines.
  • Establish and maintain long term client relationships with key contacts.
  • Demonstrated ability to build and maintain strong client relationships.
  • Act as the primary contact for all client relationships.
  • Strengthen and grow existing client relationships.
  • Establish and maintain client relationships by calling on Fortune 100 companies throughout the Twin Cities.
  • Blue Box - Seattle, WA Renew and grew client relationships for the company.
  • Identify and qualify job openings, working togther with hiring manager for the job descriptions Develop and maintain client relationships.

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8. New Accounts

high Demand
Here's how New Accounts is used in Technical Account Manager jobs:
  • Acquired new accounts and renewed existing contracts by establishing healthy relationships with clients and providing excellent customer service.
  • Sustained key existing accounts while generating new accounts through cold calling and relationship development.
  • Developed and managed new accounts for Medical Transcription Needs for Medical Professionals.
  • Drafted and sent detailed emails to higher management to resolve complex issues, and to customers for follow-ups and new accounts.
  • Opened over twenty new accounts for the organization; including several that utilize the organization's services on an exclusive basis.
  • Organized and drove customer appreciation events and on-site tech days in territory for key customers and new accounts
  • Maintained a retention rate of 95% and grew new accounts based on ROI and business needs.
  • Survey potential new accounts, inventory equipment, and put into database for bidding maintenance contracts.
  • Opened several new accounts and closed the company's first storage sale with new vendors.
  • Enrolled new accounts and recruited talent to staff contract or temp to perm IT positions.
  • Managed existing accounts and targeted new accounts through referrals and cold calling.
  • Penetrate the Atlanta market through the sale and development of new accounts.
  • Acquired new accounts through referral, and active sales.
  • Developed new accounts and established long-term business relationships Recruited engineering professionals for both commercial and government customers
  • Maintain computer records,assist with gaining new accounts, supervise crews in the field, run road service calls.
  • Managed new accounts for NASA, GSA, US Navy, Veterans Administration, and the Intel Community.
  • Key Contributions: Developed new accounts by following up with leads and cold calling.
  • Hired by CDI Telecommunications to obtain new accounts and recruit for Telecom professionals.
  • Opened up new accounts with clients for the company.
  • Create new accounts and submit/close tickets using Zendesk.

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9. SQL

high Demand
Here's how SQL is used in Technical Account Manager jobs:
  • Worked extensively on SQL issues such as performance tuning, Reporting, Data Backups, Version Upgrades and generating custom reports.
  • Performed eight (8) SQL Server conversions from government managed military housing to private sector property management in 2009.
  • Managed replacement of a critical server as part of cluster that serviced 3000 users for Texas Instrument SQL platform.
  • Utilized MS SQL expertise to address client's technical and data issues they may experience in the Voyager Software.
  • Increase retention rates of Fortune 500 customers; expand usage to IT, SQL Developers, and Data Analysts.
  • Increased client stability and sales by providing support and recommendations for Windows PCs, Network, and SQL environments
  • Customized existing financial reports and created new reports using SQL, in-house reporting tools, and SSRS.
  • Installed and delivered On-Site demonstrations, Proof-of-Concepts using Oracle, MSSQL, and Enterprise Automation tools.
  • Conducted electronic data quality checks using various access techniques and Standard Query Language (SQL).
  • Supported clients on Windows and Linux environments and MySQL (MyISAM, InnoDB engines).
  • Developed numerous custom Crystal reports and SQL Server scripts to locate and correct data corruption.
  • Work tightly with Tech Services in designing and implementing large MySQL deployments.
  • Recommended purchase of new SQL servers for scheduled gas and pipeline runs.
  • Designed and execute SQL Scripts to investigate and resolve data related cases.
  • Used many other SQL queries in the processes of updating tables.
  • Supported platforms are on Windows Server 2008 and SQL Server 2008.
  • Evaluate execution plans and propose changes or revision of SQL.
  • Write advanced SQL, stored procedures, views and triggers.
  • Monitor SQL Server job failures and rectify cause.
  • Executed various data update scripts in SQL.

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10. Internal Resources

high Demand
Here's how Internal Resources is used in Technical Account Manager jobs:
  • Determined most effective method of problem resolution by coordinating input from applicable internal resources.
  • Served as the single point of contact to coordinate all necessary internal resources needed to resolve customer issues.
  • Coordinate and drive internal resources as needed to ensure customer satisfaction.
  • Work with external contractors in addition to internal resources.
  • Lead problem-solving sessions to determine the most effective method of problem resolution by utilizing applicable internal resources.
  • Sourced internal resources required that successfully supported each clients customized product solutions resulting in high customer satisfaction and residual business.

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11. New Clients

high Demand
Here's how New Clients is used in Technical Account Manager jobs:
  • Developed relationships with new clients to provide information technology staffing solutions.
  • Managed large territory that included a number of current clients while generating new revenue by successfully adding new clients.
  • Demonstrated ability to guide new clients through their first 3 weeks, providing custom training and dedicated support.
  • Identified new clients by completing 50 cold calls per day, and 25 candidate marketing calls per week.
  • Promoted contract and permanent recruitment services to local businesses to acquire new clients and increase revenue.
  • Engaged in conferences and marketing events, researched for new clients, and anticipated client needs.
  • Negotiate contract terms with new clients for contract, contract to hire, and perm placements.
  • Achieved a customer satisfaction percentage of 92% and achieved adding new clients to Voyager portfolio.
  • Provided all scheduling of services for restaurant and retail operations and leads for new clients.
  • Assisted in adding new clients in the South Florida market via 60+ cold calls daily.
  • Prospected for new clients on a weekly basis, while managing current clients.
  • Performed network assessments and business process reviews for existing and new clients.
  • Obtained new clients for Siemens BIS (Break in Service) program.
  • Acquired new clients by negotiating contracts and placement fees with prospective companies.
  • Developed new clients who had no previous experience with branch cash automation.
  • Coordinated and provided new clients' training, launch and implementation.
  • Developed new clients' relationships and generated Enterprise Software Sales.
  • Trained new clients to install and properly operate product.
  • Helped new clients download software for trial mode.
  • Researched new clients for possible future business.

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12. Cloud

high Demand
Here's how Cloud is used in Technical Account Manager jobs:
  • Delivered IT infrastructure solutions like disaster recovery and cloud computing to enterprise customers according to their application load and total throughput.
  • Define engineering guideline for cloud initiative to identify requirements for On-premise, hybrid and Off-premise Cloud storage solution.
  • Served as liaison between customers and CallidusCloud internal groups including Support and Engineering.
  • Designed and oversaw implementation of cutting edge cloud computing environments for multiple customers.
  • Created and delivered technical presentations for a specialized cloud based backup solutions.
  • Provided proactive communications regarding maintenance windows associated to the cloud service.
  • Increased customer productivity and lowered costs by moving email and software services into public, private and hybrid Cloud based environments.
  • Provide Contract and Permanent Technical Staffing Services to companies in the Philadelphia Area looking to move to the cloud.
  • Create Microsoft Cloud opportunities and drive Cloud revenue within assigned territory securing procurement of IT products and services.
  • Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.
  • Advocated the adoption of Microsoft cloud solutions with enterprise customers and IT representatives inside the operators.
  • Manage strategic partner accounts to ensure successful adoption and utilization of SkyKick's cloud platform.
  • Work with sales staff to drive sales of high end and cloud service solutions.
  • Sell high end technology solutions, Cloud based hosting, and managed services.
  • Help define IT and business processes that work well with cloud deployments.
  • Assisted non-technical Cloud Account Managers with escalations (minor to critical).
  • Travel, Setup and Present the Cloud Solution at shows.
  • Trained and qualified for Office 365 Cloud Service Delivery Management.
  • Increased profit margins by moving clients to hosted cloud platforms.
  • Assist in Design/Architecture of AWS and hybrid cloud solutions.

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13. Business Development

high Demand
Here's how Business Development is used in Technical Account Manager jobs:
  • Demonstrated success in relationship development, presentation, revenue attainment, project management, account management, and new business development.
  • Collaborated with Business Development Team to evaluate new LED acquisition targets.
  • Provided full IT Staffing Service to government and commercial clients by penetrating and building relationships for business development purposes.
  • Interacted daily with Hiring-, Project- and Program Managers and Directors to gather requirements, and conduct business development.
  • Oversee all aspects of the business including construction, installations, service, account management, and business development.
  • Represented company at job fairs and at client sites for employee relations and business development matters.
  • Managed clients, business development and relationships with various companies in the Silicon Valley.
  • Provide executive thought leadership, business development with strong go to market program capabilities.
  • Collected customer feedback for and reported back to product owners to support business development.
  • Ranked 3rd on team of 15 business development specialists in 2010.
  • Led ATMI's Global LED new business development Initiative.
  • Reported to Vice President of Business Development, EMEA.
  • Collaborate with marketing, logistics, and other departments to address various business development and production workflow initiatives.
  • Helped manage a multi-million dollar pipeline as well as business development for potential customers and opportunities.
  • Played a key role in business development, selling the brand new service to Fortune 500, Start-up/Pre-IPO and dotcom organizations.
  • Coordinated business development team and scientists to assist in the maintenance and expansion of Per.C6 projects.
  • Launched Gambling Ads on AFS; Spearheaded and collaborated with eng/pm, legal, business development.
  • Trained at the Mircosoft campus in Alpharetta, GA. New Business Development within the Atlanta area.

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14. Troubleshoot

high Demand
Here's how Troubleshoot is used in Technical Account Manager jobs:
  • Provided SharePoint day-to-day administration/troubleshooting and support.
  • Provided telephone and on-site support for new customers and prospects, including application information, software/instrument troubleshooting and training.
  • Executed system installation, migration and troubleshooting services on products from the company portfolio in various environmental conditions.
  • Advanced and maintained client accounts through time-sensitive, detail-oriented tasks including project management, troubleshooting and proactive communication.
  • Worked with proprietary software gathering topology information used for troubleshooting and making recommendations to the customer proactively.
  • Coordinated troubleshooting processes among internal and external resources providing resolution to customer's service activity.
  • Operate from home based office with laptop computer providing communications, reporting and technical troubleshooting/analysis.
  • Provided customer support for troubleshooting, and installation of additional customer hardware and software.
  • Assisted customers with troubleshooting tooling, mechanical drive systems and electrical controls.
  • Facilitated both classroom and one-on-one training on features troubleshooting and debugging technologies.
  • Participated in writing and updating knowledge base articles and troubleshooting documents.
  • Educated customers on proper system administration practices and troubleshooting steps.
  • Designed and presented training courses on product administration and troubleshooting techniques
  • Monitored and analyzed troubleshooting for new and existing clients.
  • Maintained products in store and provided maintenance/troubleshooting on site.
  • Perform troubleshooting of platform infrastructure and related systems.
  • Develop best practice deployment and troubleshooting methodology documentation.
  • Analyzed system diagnostic files used for advance troubleshooting.
  • Design end-user technical training and troubleshooting materials.
  • Perform troubleshooting on mechanical and electrical components.

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15. Professional Services

average Demand
Here's how Professional Services is used in Technical Account Manager jobs:
  • Increased revenue by enrolling customers in training and educational programs, renewing maintenance contracts and engaging with professional services when applicable.
  • Managed professional services organization dedicated to implementation of e-commerce solutions, reporting to VP of Global Services.
  • Established and maintained relationships with vendors and professional services.
  • Coordinate implementation of Professional Services team contracts and services.
  • Create Statements of Work associated with Professional Services offerings.
  • Maintain strong working relationships with Sales Executives, Sales Engineers, Professional Services, Customer Support, and Product Support.
  • Maintained Professional Services (PS) Engagements, to make certain the customers were receiving the proper services and support.
  • Trained and mentored client staff and directed sales professional services in all accounts.
  • Maintain interaction with engineering resources, professional services, and management teams.
  • Provide escalation point for customer for support and professional services projects.
  • Engage technical resources and professional services to ensure customer success.
  • Teamed up with the sales executive in relationship management and professional services in pre and post project deployment.
  • Managed all aspects of professional servicesincluding proposal, statement of work, and negotiation of contracts.
  • Exceeded professional services quota of $1.5m for 2000.
  • Partnered with VARs, integrators and Sun Professional Services to develop, present and deliver enterprise IT solutions.
  • Designed operational workflows for business services in professional services firms, improving efficiencies by 65%.
  • Direct client liaison between NOC, Tier 1 & 2 helpdesk, Field Engineers, Professional Services, and Site Advisors.

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16. Business Requirements

average Demand
Here's how Business Requirements is used in Technical Account Manager jobs:
  • Author quarterly status and activity reports for clients and work with clients to effectively leverage existing/emerging technology to meet business requirements.
  • Do analysis of new and different technologies and recommend efficient and cost-effective solutions to meet specific technical or business requirements.
  • Assessed business situations, analyzed technical requirements and translated those requirements into timely technical solutions to solve customer business requirements.
  • Elicited Business requirements, and effectively communicated project status to project stakeholders globally.
  • Communicated weekly with partners to assess performance in meeting business requirements.
  • Designed and documented customer & business requirements to guide-to-market activities.
  • Created business requirements documents for custom Reuters systems.
  • Anticipate future business requirements, design and build customer solutions as well as identifying products, and services.
  • Analyzed design alternatives and recommended the best approach based on knowledge of the business requirements and context.
  • Created Test plan, Test strategy and Test cases according to Business requirements functional specification.
  • Leverage capabilities of the software to provide workable solutions to client s business requirements.
  • Converted business requirements into comprehensive detailed technical design specifications including integrations, process flows, and custom reports for recommended solutions.
  • Provided support for the eTrust Security products because new business requirements required additional support for this product line.
  • Develop and maintain a working knowledge on technical architecture and business requirements of the assigned customers.
  • Conducted business requirements analysis for project implementations.
  • Provide screenshots and prototypes to ensure the e- commerce site delivers and validates the business requirements.
  • Assisted in development of workflow policies to match business requirements.

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17. CRM

average Demand
Here's how CRM is used in Technical Account Manager jobs:
  • Managed multiple simultaneous large scale CRM projects full Software Development Life Cycle, created functional and technical specifications, customer satisfaction advocate
  • Designed and implemented a Customer Relationship Management (CRM) tool to efficiently track pertinent project and customer information.
  • Utilized CRM tools to manage the business development pipeline of association solutions and related opportunities.
  • Document communications and troubleshooting resolutions using in-house CRM.
  • Worked with consultants and account executives in identifying service needs as part of a CRM - Customer Relationship Management solution.
  • Facilitated clients' integration and adoption of product features to achieve business goals and maximize value of enterprise CRM software.
  • Manage high visibility Premier Support accounts to ensure 100% customer satisfaction and success with a leading CRM.
  • Used a CRM system to track and all activities from phone calls to in-person interactions.
  • Provide comprehensive support and training for corporate users of the CRM solution for improved ROI.
  • Run queries and reports from the CRM for planning and trends analysis.
  • Helped customers analyze how to achieve higher ROI on their CRM investment.
  • Research, verify and record all client issues in custom CRM software.
  • Utilize Microsoft CRM and SIEBEL CRM to track customer cases and issues
  • Provide quotes of product and services using CRM quoting software.
  • Identify, document and resolve issues utilizing CRM software systems.
  • Maintain project status for all projects via internal CRM application.
  • Developed customized CRM VoIP integration software for better call handling.
  • Assisted with implementation of NetSuite CRM.
  • Managed and supported numerous CRM (Siebel) applications for over 15 clients, including Fortune 500 and international companies.
  • Trained approximately 100 Siebel consultants in the best practices of CRM and Customer Experience Management (CEM).

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18. Background Checks

average Demand
Here's how Background Checks is used in Technical Account Manager jobs:
  • Interview applicant and assist in performing background checks to verify pertinent information regarding potential candidates.
  • Arrange drug screens and background checks, and gather complete consultant contracts upon receiving job offer
  • Managed the screening process, background checks and reference checks.
  • Run background checks and drug screenings for candidates.
  • Conducted telephone screening, personal one on one interviews, reference checks and background checks for potential employees.
  • reference checks, background checks).

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19. Information Technology

average Demand
Here's how Information Technology is used in Technical Account Manager jobs:
  • Marketed Information Technology/Telecommunications solutions and staffing to senior level management of IT departments in Fortune 500 and local companies.
  • Served as an internal staffing expert for information technology and sales-based positions needing high quality candidates.
  • Full life-cycle recruiting for information technology, nuclear, and engineering professionals.
  • Assisted customers with Mission Critical Information Technology Infrastructure.
  • Performed duties akin to an Information Technology Manager.
  • Sourced, recruited and staffed Information Technology (IT), sales, and finance and accounting talent across multiple disciplines.
  • Source, identify, screen, and place top-tier technical talent from Tier 1 Support to VP of Information Technology.
  • Provided account management/recruitment support for high profile and large gross profit clients within the Engineering and Information Technology fields.
  • Develop and maintain strong, business relationships with Managers, Vice Presidents, and Directors of Information Technology.
  • Full service recruiting firm that specializes in Engineering, Accounting, Management, Information Technology and Executive Placements.
  • Recruited for current and future job orders in the Information Technology, Aerospace/Defense, and Manufacturing industries.
  • Account Manager: Direct support to Information Technology commercial clients with over $1 million in revenue.
  • Keep abreast of changes in the Information Technology job market and inform trainers of these changes.
  • Moved to Portland and worked under CDI Information Technology Services to fill contract IT orders.
  • Pursued potential clients with job openings in Information Technology, Aerospace/Defense, and Engineering industries.
  • Source, qualify, interview, and placed information technology professionals within client companies.
  • Recruited prospective candidates in the INFORMATION TECHNOLOGY industry for permanent and contract consulting positions.
  • Forged relationships with clients and candidates in New England Information Technology space.
  • Served as primary interface between Information Technology and the Business Units.
  • Identify, pre-screen, and recruit Information Technology professionals for contract and full-time opportunities with Fortune 500 companies.

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20. Customer Base

average Demand
Here's how Customer Base is used in Technical Account Manager jobs:
  • Provide technical expertise in business development meetings to assist C-Level management in expanding customer base
  • Develop new customers while maintaining and expanding business within an existing customer base.
  • Maintain presence in customer base ensuring customer satisfaction.
  • Recommend additional services/solutions for the installed customer base.
  • Maintained high customer satisfaction levels within the customer base in territory through regular contact, both online and in person.
  • Established and implemented business strategies within sales, marketing and customer service to increase customer base and revenue growth.
  • Developed strong relationships with customer base; recognized as the go to person in component testing and programming services.
  • Worked as an inside sales staff support helping with delivery and interpretation of quotes to customer base.
  • Increased customer base by 50 percent, including numerous net-new customers including the State of Nebraska.
  • Meet with assigned customer base to discuss current and future projects to determine resource needs.
  • Achieved 100% contract renewal rates retaining customer base and driving 15% growth goals.
  • Traveled extensively throughout the South Eastern US growing the customer base and increasing sales.
  • Managed Premier Support relationship for customer base comprising 70,000 desktops and server products.
  • Increased market share with high level customer base (major oil companies).
  • Increased territorial sales and customer base and provided technical support to customers.
  • Coordinated change management tasks for the assigned customer base.
  • Maintain and enhance relationships with existing customer base.
  • Implemented K-means algorithm to segment customer base.
  • Facilitated weekly meetings with all levels of customer base from Database Administrators to VPs of customer organizations.
  • Drive team's customer base to adopt new Suite Developer Framework, Performance Manager, and RESTlets.

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21. SAN

average Demand
Here's how SAN is used in Technical Account Manager jobs:
  • Helped to expand sales into various manufacturing plants by 20% while saving our customers thousands of dollars in operating costs.
  • Designed and implemented end-to-end Oracle 10g RAC solution from storage, SAN, systems and OS point of view.
  • Provided extensive root cause analysis, including: crash dump analysis, network analysis, and SAN integration analysis.
  • Consulted on SAN architecture with EMC, as well as helped prepare business continuity plans for clients.
  • Delivered RFP for Walmart s Brocade SAN/RSA Key Manager Solution to encrypt SAN PCI data at rest.
  • Managed administration task associated with LPAR OS, HACMP, GPFS, SAN and networking components.
  • Act as technical consultant for all technical and storage area network (SAN) concerns.
  • Provided primary point of contact escalation service for server, SAN, and software customers.
  • Provided expertise on design, implementation and management of SAN's for our customers.
  • Maintained and supported their blade server hardware, SAN storage, and HPUX environment.
  • Opened first strand alone technical/professional office in the San Jose Market.
  • Build and architect SAN's for optimal performance and storage.
  • Configured and troubleshot software on the San Management Appliance, Openview Storage Mirroring, Command View, and Replication Solutions Manager.
  • Perform OFAC updates on FircoSoft and PRIME Metavante compliance platforms by monitoring the various sanction list providers and government entities.
  • Initiated and successfully executed efforts to expand the reach for J.Crew and JetBlue by hundreds of thousands of consumers.
  • Completed Sandler sales training levels 2 and 3.
  • Completed Sandler Sales Training Program.
  • Led hardware and software project for San Diego Police Department Parking Enforcement to enhance wireless performance.
  • Provide advisories, upgrades, roadmaps to keep customer SANs up to date.
  • Helped solve an extreme SAN related issue Worked on building a knowledge base

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22. QA

average Demand
Here's how QA is used in Technical Account Manager jobs:
  • Performed QA and documented the publishing experience in order to identify opportunities for growing international markets and existing accounts.
  • Facilitate resourcing conversations between functional managers in Product Management, Development, QA and other impacted departments.
  • Unresolved technical issues were escalated to QA and to NOC for analysis and a timely resolution for the customer.
  • Assist QA with beta testing of all new product releases and ongoing test simulation (VmWare).
  • Perform ongoing QA of the customer's documentation and overall environments to ensure timely resolutions.
  • Worked with the QA team to design test plans and test cases for System Integration.
  • Completed multiple projects and given greater role in QA of titles.
  • Designed and developed automated testing scripts for Micron's QA department
  • Perform QA testing on new software builds.
  • Lead team for JCOHA, NCQA, and URAC.
  • Created and QAed new products and packages in DSM as a member of the Product Creation Team.
  • QAed communications using Return Path before releasing projects to the client for review.

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23. New Product Development

average Demand
Here's how New Product Development is used in Technical Account Manager jobs:
  • Managed new product development by coordinating internal sales, marketing, and technical teams to meet customer demands for custom products.
  • Identified as an internal process manager and recruited to new product development team.
  • Involved in several management meeting regarding retention, support, and new product development and management.
  • Coordinated major efforts in new product development and field test projects.
  • Developed long term relationships within strategic accounts including purchasing, research and development, manufacturing, new product development and regulatory.
  • Provided technical design and manufacturing experience for new product development and was utilized in resolving manufacturing, customer service/product issues.

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24. Support Issues

average Demand
Here's how Support Issues is used in Technical Account Manager jobs:
  • Resolved high-level support issues as strategic escalation manager coordinating HP and third party partners.
  • Delivered presentations to management, coworkers and clients on operational and support issues.
  • Managed technical escalations for a top wireless provider for technical support issues.
  • Manage and escalate client support issues to ensure satisfactory resolutions.
  • Provided training and shared best practices with both internal support delivery teams and customer support teams on processes and support issues.
  • Acted as the Situation Manager for all high level (Critical) support issues logged for these accounts.
  • Prioritized support issues on a daily basis while implementing proper solutions and reducing the clients overall support needs.
  • Manage a moderate to complex scope of support issues of an assigned group of Premier Retail customers.
  • Developed and maintained multiple account plans, project plans and schedules for technical support issues.
  • Worked with multiple clients to manage schedules, development changes and escalate support issues.
  • Acted as a customer advocate by escalating support issues and managing proactive projects.
  • Managed a complex scope of support issues for multiple Microsoft premier customers.
  • Developed and maintained multiple project plans and schedules for all technical/support issues.
  • Resolved reactive hardware and software support issues for Mission Critical customers.
  • Manage a diverse and complex scope of support issues.
  • Act as point of escalation for unresolved support issues.
  • Provided crisis management of urgent support issues.
  • Solve complex support issues effectively.
  • Reported directly to the CTO and handled "hot" customer support issues regarding performance or software investigations.

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25. Unix

average Demand
Here's how Unix is used in Technical Account Manager jobs:
  • Performed installations of Siemens Pyramid computer system hardware; and configuration of Unix Operating Systems.
  • Developed customer proactive /technical monthly newsletter for Tru64 Unix technology group.
  • Duplicate critical customer software related problems for True64 UNIX products and make recommendations for changes to sustaining engineering.
  • Managed team of 4 engineers providing NT and UNIX support for other Siemens customers in the mid-Atlantic area.
  • Maintained a 36 cell Pyramid RM-1000 data warehouse running Reliant UNIX and 64 instances of Oracle.
  • Insured data integrity performing reorganization of data using Microsoft Access, UNIX, and PERL.
  • Provided technical leadership to UNIX customers accounts teams and internal UNIX premium support teams.
  • Installed OS and applications on new Unix boxes.
  • Resolved issues such as simple configuration issues to complex TruCluster failures and down production servers for customers running Tru64 UNIX .
  • Provided system configuration consulting for UNIX/Teradata based MPP Large Data Warehousing Systems (36XX / 51XX) sales opportunities.
  • Devised, implemented and utilized internal FDA systems integrated into the base UNIX system of Datapak.
  • Provided deliverables to key Data Center Care accounts, including patch strategies for UNIX system.
  • Experience with Windows, Cisco Systems, UNIX, Linux, and Novell Systems.
  • Consulted leading telecom firms worldwide with custom software solutions and Unix expertise.
  • Provided initial software support for all HP customers running Tru64 UNIX .
  • Provided the custom mission critical support for HP's internal IT Non-Proliant (Unix/Hpux/Solaris) environment.
  • Install, configure and deploy WAN and Enterprise Gateway/Messaging/Server/Desktop antivirus protection for Windows [ ] Unix/Solaris/Linux/HPUX.
  • Developed a Solaris migration guide to helps 3rd parties migrate applications from other UNIX environments and Solaris SPARC to Solaris Intel.

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26. Customer Relationships

average Demand
Here's how Customer Relationships is used in Technical Account Manager jobs:
  • Developed Microsoft customer relationships including identifying additional engagement opportunities, managing high severity situations/issues and delivery of Microsoft best practices.
  • Developed long-term customer relationships with a strong focus on customer health and solid technical service delivery.
  • Manage customer relationships through Premier support agreements for various-sized customers across multiple industries.
  • Managed customer relationships and delivery of Premier Support services for large accounts.
  • Managed key customer relationships with Pharmaceutical, Financial and Supply Chain accounts.
  • Build customer relationships by consultative selling & jointly defining end-to-end solutions.
  • Strengthened customer relationships resulting in wins in previously untapped markets.
  • Develop and maintain customer relationships with primary customer contacts.
  • Provided technical product support and maintained good customer relationships.
  • Manage customer relationships and address customer escalations.
  • Maintained customer relationships in each region.
  • Maintained key customer relationships from the Director/Chief Engineer level on down within Purchasing, Engineering, Production and Quality Departments.
  • Establish and maintain positive customer relationships within the Enterprise segment (clients with more than 2,500 employees).
  • Promoted to a leadership role to build and manage customer relationships in the region west of the Mississippi.
  • Strengthened customer relationships with Tier 1 and Tier 2 Automotive suppliers through weekly meetings and entertainment activities.
  • Establish and Maintain customer relationships and act as a liaison between the customer and the product.
  • Exceeded 30 % CAGR by providing technical support to customers and building key customer relationships.
  • Create policies and processes for department and create TAM role to manage customer relationships.
  • Developed and maintained customer relationships with 40+ clients on a day to day basis.
  • Own several customer relationships, including United Air Lines.

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27. Customer Accounts

average Demand
Here's how Customer Accounts is used in Technical Account Manager jobs:
  • Managed several strategic customer accounts which consists of tracking issue escalations, organizing software upgrades along with suggesting product innovations.
  • Established productive, professional relationships with key personnel in several assigned customer accounts.
  • Assist sales through identification and validation of all opportunities within existing customer accounts.
  • Developed and maintained 5-8 customer accounts, providing personal customer recruitment support.
  • Developed sales strategies and solutions and owned technical responsibilities within customer accounts.
  • Provided Technical Account Management of large strategic customer accounts.
  • Managed high profile customer accounts within existing customer organization.
  • Developed and expanded strong business relationships with customer accounts
  • Provided technical assistance and managed customer accounts.
  • Managed customer accounts on technical basis.
  • Formulated the system solutions supporting the linear advertising systems for customer accounts, which yielded annual revenue growth.
  • Managed key customer accounts of Kelly IT including Amazon, Microsoft, Intel, Panasonic and Hewlett-Packard.
  • Work directly with customer to develop and manage OEM and large customer accounts.
  • Managed customer accounts for the MD, DC, and northern VA areas.
  • Functioned as a single point of contact between OpenText and customer accounts.
  • Manage customer accounts including Bill pay and payment arrangements.
  • Lead Mission Critical TAM for certain key customer accounts.
  • Act as the point person for local customer accounts.
  • Manage and over-see nine major NetScout Customer Accounts.
  • Managed 12 customer accounts in Houston area.

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28. SLA

average Demand
Here's how SLA is used in Technical Account Manager jobs:
  • Articulated project goals and scope, translated business needs into technical terms and instilled shared accountability for achieving project milestones.
  • Translated the document for client to expedite communication on prohibitive wording.
  • Managed the translation of client requirements into production specifications/ programming requirements.
  • Ensured that Service Level Agreements (SLA's) were met by monitoring case progress and action plans were being followed.
  • Consolidated freight and courier costs - slashed overall freight expenditures 75% - was top % money saver in 2011-12.
  • Address any technical challenges or issues and drive resolution on outstanding issues while ensuring SLA is met.
  • Gathered requirements for custom development and ensured clients were satisfied with the development/products and SLA was met.
  • Full understanding of contractual agreement with regards to technology specifications, SLA's, penalties and billing.
  • Ensured clients were taken care of according within their Service Level Agreement (SLA).
  • Translated technical documents including programming tips and bug reports, and provided them to users.
  • Exceeded performance goals, maintaining over 97% of SLA's and customer satisfactions surveys.
  • Guided the dispatching team for Technician's better SLA, resolution and service response.
  • Maintained highly effective SLA rate in service area of over 10,000 square miles.
  • Coordinate use of translation management products and translation services for Fortune 500 companies.
  • Created and reported SLA metrics to upper management and internal account teams.
  • Monitored and ensured SLA response times were met for assigned accounts.
  • Gathered wishes from users and translated them into product requirements.
  • Comply with (SLA) Service Level Agreements.
  • Improved SLA compliance on accounts.
  • Focused on coal-fired utility industry and developed strong inroads into unlegislated cement industry.

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29. Issue Resolution

average Demand
Here's how Issue Resolution is used in Technical Account Manager jobs:
  • Acted as the Technical Management Liaison between mission critical customers and HP internal teams resulting in effective issue resolution without escalation.
  • Managed communications and client technology issue resolution to improve the overall user experience of their products.
  • Managed day-to-day activity of client accounts, including issue resolution and operational changes.
  • Accelerated issue resolution through tactical management of enterprise help desk ticketing function.
  • Provided escalated technical support and issue resolution for partners directly.
  • Provided customer support and manage/guide issue resolutions.
  • Orchestrated timely and accurate issue resolution in collaboration with technical, sales, marketing, product management, and other resources.
  • Maintained a watch on critical, high visibility, issue resolutions and produced project status reports.
  • Led multiple critical war room events, successfully leading cross-functional teams to quick issue resolution.
  • Enabled customer with Intel Test Tools for efficient power delivery debug and issue resolution.
  • Created and resolved trouble tickets relating to all scopes of issue resolution.
  • Updated and published the Issue Resolution Plan for each Critical Technical Account.
  • Negotiated issue resolution to ensure balance of quality and launch date.
  • Managed risk assessment, issue resolution, and change management initiatives.
  • Manage premium account technical support cases and issue resolution.
  • Manage issue resolution and follow-ups for all projects * Monitor client satisfaction and ensure project milestones are met.

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30. Linux

low Demand
Here's how Linux is used in Technical Account Manager jobs:
  • 2007Contacted clients regarding Linux based business solutions.
  • Retained role as Tech Lead for Linux and Networking, as well as owner of the Lab environments.
  • Diagnosed hardware & operating system issues, Tru64, Debian Linux, Alpha & Integrity servers.
  • Attended a 3-Day online instructor led training of Chef Fundamentals (Linux and Windows).
  • Implemented complete systems monitoring solution for Redhat Linux servers.
  • Utilized Linux command line skills to curl Mongo DB and Python LDAP files to AWS EC2 server.
  • Provide day-to-day system administration tasks for multiple clients' Solaris, Linux and Windows servers.
  • Managed multiple partners for this maker of smartphones and webOS, a Linux-based operating system.

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31. Vmware

low Demand
Here's how Vmware is used in Technical Account Manager jobs:
  • Recruit System Admin, Network Admin, VMWARE Admin, Application Developer, #C.NET Engineers.
  • Spearheaded and led several initiatives internally to address operational challenges, improving the VMware service organization's service delivery model.
  • Engaged with technical staff to mitigate risk by identifying common pitfalls and leveraging resources within VMware & its partner ecosystem.
  • Exceeded sales quotas with placements in multiple technical areas of infrastructure (Cisco, Juniper, VMware, etc.)
  • Facilitated interaction with VMware product teams and subject matter experts to advocate for customers' product enhancement requests.
  • Recruit tech talent for organizations such as Apple, Cisco, Hewlett-Packard, VMWare, and others.
  • Trouble shooting VMware ESX and virtual machines.
  • Worked on VMware ESX servers.
  • Involved in consultative review of review of architecture, process, and organizational plans of clients VMware base.
  • Acted as a primary Subject Matter Expert on VMware solutions with a focus on Datacenter technologies.
  • Helped VMware customers implement vSphere infrastructure as per best practice.
  • Provided reporting customization for disk-based, de-duplication and traditional backups * Achieved VTSP certification (VMware Technical Sales Professional)

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32. Customer Requirements

low Demand
Here's how Customer Requirements is used in Technical Account Manager jobs:
  • Maintained pipeline for qualified talent to ensure sourcing base; consistently matched candidates in accordance with customer requirements for contractual positions.
  • Developed and validated server, and storage solutions based on customer requirements which resulted in the increase of customer satisfaction.
  • Developed web presentations as well as customized presentations for individual customers, including custom tools developed for specific customer requirements.
  • Communicated strong value propositions and adapted to customer requirements to improve customer success toward core business objectives.
  • Determined customer requirements and developed innovative customer use cases to drive product adoption.
  • Directed project specification review and analysis to deliver devices that met customer requirements.
  • Helped engineering staff design and develop innovative solutions to meet customer requirements.
  • Collaborated with sales team to understand customer requirements and provide support.
  • Drive customer requirements internally and prioritize them for Product Management team.
  • Introduced and positioned Network Appliance product line to address customer requirements.
  • Utilize project management skills to manage profile updates per customer requirements.
  • Applied custom application configurations to satisfy customer requirements
  • Ensured all customer requirements were met prior to final development & deployment of all new accessories and handsets.
  • Established strong relationships based on knowledge of customer requirements, products, and capabilities.
  • Worked with product team in driving customer requirements into the products.
  • Project management: Suite builds per customer requirements.
  • Champion and advocate for customer requirements within AWS.
  • Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Tegile's solutions.
  • Coordinated evaluations in support of sales Gathered and communicated customer requirements to the engineering team.
  • Configured custom reports and assisted in Webtrends implementation to accommodate customer requirements.

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33. Problem Resolution

low Demand
Here's how Problem Resolution is used in Technical Account Manager jobs:
  • Monitored support incidents; Managed support tickets, calls and emails intervening as necessary to facilitate corrective actions and problem resolution.
  • Ensured 'Resolution and Contingency' plans are affected and technical problem resolution is proceeding per process commitments.
  • Facilitate support and problem resolution for non-standard services for Enterprise.
  • Excelled at incident management and timely problem resolution.
  • Single point of technical/project problem resolution coordination.
  • Ensured timely collections of receivables, time sheets, and problem resolution by working with appropriate individuals and management.
  • Act as a focal point for high impact, large account problem resolution - including multiple vendor co-ordination.
  • Provide problem resolution, problem management, and proactive notification for UNIX operating systems.
  • Achieved a 91% same day problem resolution of all inquiries forwarded FY2010.
  • Maintained excellent problem resolution metrics through support ticket tracking and follow up.
  • Directed problem resolution, application development support, and SLO tracking.
  • Coordinated resources and timelines for problem resolution and proactive updates.
  • Assist in the deployment of problem resolutions Document Knowledge Base articles.

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34. OEM

low Demand
Here's how OEM is used in Technical Account Manager jobs:
  • Collaborate with Azure, Office, & OEM Partners product groups to create compelling campaigns drive to sales.
  • Worked with Packard Bell/NEC to resolve technical issues with released PCs in the OEM channel.
  • Supported critical OEM partners in their efforts to bring innovative streaming solutions to market.
  • Work closely with NeoScale Sales Engineers on all Partner/OEM and End-User issues.
  • Managed the initial phase of Google's Search Appliance OEM evaluation project.
  • Red Hat, Windows 2003/2008 Microsoft OEM and working with Channel Partners
  • Negotiated account management OEM alliance with BMC software.
  • Prospect for new sales and OEM opportunities.
  • Performed as key account manager for Kanematsu USA representing Japanese and Asian OEM suppliers.
  • Conducted executive mobile technical reviews for OEMS (Samsung/LG/Nokia) and ODMs.
  • managed key OEM customers with combined sales over $10 Million annually.
  • Consulted on pricing strategies for system integrators and OEM resellers.
  • Market experience includes global lighting OEMs and big-box consumer hardlines.

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35. R

low Demand
Here's how R is used in Technical Account Manager jobs:
  • Keep abreast of technology, trends and other factors affecting business and technology decisions to include obtaining required job-related certifications.
  • Execute every client s Information Technology vision and plan within corporate guidelines of current recommended and supported solution sets.
  • Positioned and sold security and asset management solutions and educated prospective customers on current IT-related software best practices.
  • Recognize opportunities for revenue growth via new product introductions, professional service opportunities and additional support needs.
  • Compiled weekly impression reports, analyzed metrics and delivered campaign performance recommendations to campaign s key stakeholder.
  • Collaborated and coordinated with peers from around the world to manage implementation projects for several products simultaneously.
  • Coordinate on-site technical support appointments and provide a solid measure of implementation and technical support remotely.
  • Expanded existing accounts while continuously prospecting for, identifying and capitalizing on new business opportunities.
  • Established and expanded relationships with key executives and decision makers within each customer and territory.
  • Intimate understanding of company capabilities and service, and effectively set expectations internally and externally.
  • Provide timely account or issue executive summary status reporting both to customers and management.
  • Developed quarterly & weekly communication with customer executives to prioritize and measure customer success.
  • Trained and Educated customers on company software in a Post-Sales capacity where necessary.
  • Maintained appropriate chemical levels in cooling towers while servicing and inspecting corresponding equipment.
  • Led the Intelligent Network engineering team and performed integration activities at customer locations.
  • Assisted recruiting to identify top talent by utilizing technology and current sourcing techniques.
  • Developed ongoing customer relationship strategies and post sales relationship management activates.
  • Submit appropriate qualified/formatted resumes for each requirement as required by client.
  • Generated business leads and pro-actively set meetings to expand business opportunities.
  • Provide overall customer management and program management for strategic customers.

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36. Saas

low Demand
Here's how Saas is used in Technical Account Manager jobs:
  • Project managed, private label and turnkey enterprise-class, cloud-based SaaS platforms to deliver integrated marketing solutions.
  • Perform Technical Account Management in support of a globally hosted SaaS (Software as a Service) Call Center Solution.
  • Field lead selling cloud IaaS, PaaS & SaaS to global enterprise accounts and software vendors around the world.
  • Owned the account management and implementation of over 35 accounts totaling well over $5M in SaaS services.
  • Perform system administration in support of a globally hosted SaaS (Software as a Service) Solution.
  • Supported partner focused SaaS usage model which provided term licenses based off of service usage.
  • Increased acceptance and licensing opportunities of MV SaaS Service by 100%.
  • Experience with software as a service (SaaS) business models.
  • Led a software support team for a complex SaaS application.
  • Developed understanding of the SaaS platform and web applications.
  • Involved in developing and maintaining SaaS based multi-client platform application.
  • Engage with other companies in the SaaS vertical on behalf of clients for benchmarking and knowledge transfer.
  • Support and manage SaaS, cloud, self hosted and Yardi hosted environments.
  • Provided technical support to clients who implemented Yardi SAAS.
  • Lead point of contact for Monta Vista SaaS platform.
  • Advocated for Virtualization, Cloud, SaaS and Hosted products and service initiatives via vBlock offerings.
  • Cloud Computing en Espa ol: IaaS, PaaS, SaaS.

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37. Html

low Demand
Here's how Html is used in Technical Account Manager jobs:
  • Expanded technical experience with hands on coding and validation of HTML, CSS, and JavaScript code for web based applications.
  • Created custom search forms using HTML and Java Script - Troubleshot customer issues both on the phone and in person.
  • Proofread and edited detail pages using HTML to ensure description, images, videos, and system requirements are accurate.
  • Facilitate client customization request including reports and SharePoint farm architecture, design using CSS and HTML via SP designer2010/2013.
  • Liaised with advertisers and creative shops to insure proper HTML and ActionScript coding.
  • Designed, edited and developed KDP help pages with HTML code.
  • Delegate project tasks to email execution and HTML development team.
  • Created HTML headers, footers and recommended style sheet usage.
  • Write HTML or CSS to translate my design into production-ready code Adapt visual designs into dynamic websites and website templates.
  • Project Management Managed Java / HTML projects adding new features, improving performance and resolving problems.
  • Managed development of iOS, Android and HTML applications for integration into mobile and TV applications.
  • Experience with HTML, CSS, Javascript, jQuery.

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38. ROI

low Demand
Here's how ROI is used in Technical Account Manager jobs:
  • Analyzed post-launch performance and delivered reporting/optimization recommendations to maximize ROI.
  • Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action.
  • Positioned Oracle's value proposition to improve the customer's competitive advantage and help increase their ROI in their software infrastructure.
  • Created and managed aligned relationships with nine Fortune 500 Named Accounts to impact their strategic initiatives and ROI.
  • Streamlined branch office and warehouse to improve ROI while decreasing operating expenses 25%+.
  • Managed complex scope of consumer product device issues, resulting in multiple Android shipping products.
  • Define and document the clients' business objectives and definition of success (ROI).
  • Completed monthly billing and ROI reporting and analysis for use in future campaign strategy.
  • Analyzed needs and identified solutions fulfilling client performance, compatibility and ROI goals.
  • Maintained traffic, conversion & split test reporting with recommendations to maximize ROI.
  • Performed strategic planning and ROI analysis to deploy and manage technical resources.
  • Helped the client reduce costs and maximize ROI.
  • Worked with teams to provide detailed ROI reports.
  • Created ROI calculator to demonstrate yield improvements.
  • Experience testing Android Tablets and phones.
  • Provide strategic advice, technical guidance, and best practices for implementing Siebel products to maximize project success and ROI.
  • Re-established relationships with previous customers in order to renew prior contract agreements for services between the client and Droisys.
  • Established agreements with 3 new clients within the first month of joining Droisys.
  • Launched online advertising campaigns to ensure Microsoft clients, such as Xbox, Bing and MSN, reach expected ROI.
  • Calculate expected ROI on potential eCommerce website features.

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39. Job Boards

low Demand
Here's how Job Boards is used in Technical Account Manager jobs:
  • Utilized candidate tracking software and job boards to identify quality candidates.
  • Utilized job fairs, job boards, college recruiting programs, and applicant tracking system to increase pool of qualified applicants.
  • Sourced, Recruited and Interviewed candidates utilizing methods such as: Cold Calling, Monster, Job Boards, User Groups.
  • Used Social Media, LinkedIn, job boards and various other tools to build pipeline of candidates.
  • Sourced candidates via referrals, Internet sourcing, job boards, and cold calling currently employed candidates.
  • Composed job postings used by the recruiting team to post on job boards and source for candidates.
  • Utilized job boards, LinkedIn, Bullhorn, and other recruiting tools to source candidates.
  • Negotiate cost-effective agreements with staffing vendors and job boards and manage the vendor relationships.
  • Sourced candidates by utilizing various social media, job boards, and niche sites.
  • Posted vacancy announcements & located job boards to analyze resumes.
  • Post jobs using social media, career builder, monster, craigslist, job boards, networking etc.
  • Job boards used: Monster, CareerBuilder, DICE, LinkedIn, The Ladders, Indeed, and Glassdoor.

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40. Conference Calls

low Demand
Here's how Conference Calls is used in Technical Account Manager jobs:
  • Participate in daily conference calls with senior management.
  • Participated in regional meetings and conference calls.
  • Conducted daily or weekly customer follow up conference calls for progress and next steps on ongoing complex technical escalations or projects.
  • Provided advanced technical support for complex and ongoing issues, including setting up parallel testing environments and leading technical conference calls.
  • Organized/hosted technical conference calls with all parties; provided engagement updates to our clients management and our clients customer
  • Facilitate and manage conference calls and meetings to discuss client complex requirements with appropriate SME and business unit.
  • Participated in conference calls and on-site meetings to determine custom and interface needs for clients.
  • Managed issues lists, conference calls, and lab visits as needed.
  • Participated in conference calls and conducted on-site visits as needed.
  • Coordinate weekly, impromptu, and project plan conference calls.
  • led several weekly conference calls on the status of licensed Client projects.
  • Assist Sales as Sales Engineer during pre-sales demonstrations and conference calls.
  • Host periodic conference calls and Webex sessions.
  • Escalated issues and conducted weekly conference calls, reports, and updated detailed resolution tracking data in Siebel.

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41. C-Level

low Demand
Here's how C-Level is used in Technical Account Manager jobs:
  • Delivered high-impact presentations and consultative pitches to executives and C-level customers.
  • Developed energetic client relationship & stakeholder engagement at executive & C-level.
  • Engaged director and C-level executives in the demystification of POS technology for mission needs and franchisee POS system education.
  • Provide prompt troubleshooting assistance via email to 164 C-Level executives per month regarding their time sensitive issues.
  • Travel 25% to 50% of the time to visit with Directors and C-level contacts.
  • Apply a consultant approach to all contracts with customer C-Level Executives and IT Groups.
  • Managed multiple accounts from SMB to Enterprise including engaging with C-levels.
  • Work with end users of all levels, including C-level executives.
  • Establish and nurture C-level relationships.
  • Key Accomplishments: Work with C-Level customers numerous opportunities.
  • Work with numerous Fortune 500 companies Provide C-level administrative assistant deliverables to client executives.
  • Delivered communication to C-level in regards to incident progress, status, and create post mortem report when needed.
  • Sold/recruited for the IT and Engineering arena Handled all levels of employees from hourly to C-level.

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42. Salesforce

low Demand
Here's how Salesforce is used in Technical Account Manager jobs:
  • Collect and enter environment information of customer network into Salesforce.
  • Worked on developing customized reports in Salesforce.
  • Keep records of prospective/current merchants in Salesforce.com.
  • Managed all prospect/customer data with Salesforce.com.
  • Preformed UAT testing for Salesforce implementation.
  • Used Salesforce, Google Drive and Microsoft Office daily to manage internal pipeline, external information and accounts.
  • Managed assigned cases in Salesforce.com, researched software problems, tested software fixes and trained customers.
  • Use of Financial Force Professional Services Automation (PSA) to track customer projects in Salesforce.
  • Maintained Knowledge Base system (Salesforce) by contributing technical content information.
  • Call Center based E2E case management using Clarify and Salesforce ticketing systems.
  • Use Salesforce for Incident management and Change Requests.
  • Worked with users across the various lines of businesses to enhance the operations of business processes in Salesforce and Remedyforce.

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43. RFP

low Demand
Here's how RFP is used in Technical Account Manager jobs:
  • Supported the sales team: help manage customer pipeline, delivered presentations, wrote proposals, answered RFP's.
  • Supported RFP process and assisted marketing and sales organizations by participating in national sales conferences and trade shows.
  • Managed RFP responses, supported customer lab testing, and field trials in order to win new customers.
  • Led technical response to RFP for Mobile Device Management which included multiple partners and complex integration requirements.
  • Developed a standard RFI / RFP document for partners to use on existing and new opportunities.
  • Provided key leadership during RFP and RFQ process with prospective clients in contention of outsourcing awards.
  • Crafted RFP service and support strategies to establish a competitive advantage and win new business.
  • Managed multiple Request for Proposal (RFP) processes and secured Vendor Credentials numerous times.
  • Work closely with Sales, Engineering and Product Management on POC's and RFP's.
  • Prepared proposals, negotiated agreements and responded to Requests for Proposal (RFP's).
  • Experience in crafting complex proposals, service agreements and responding to RFP's.
  • Prepare comprehensive responses and technical proposals to RFI/RFP/RFQ released by customers.
  • Prepared and managed responses to client RFP's and RFQ's.
  • Respond quickly and efficiently to RFP's and meet customer deadlines.
  • Assisted with RFP responses in support of all strategic accounts.
  • Participated in RFP and RFQ processes, for new business.
  • Involved in responding to RFP's, negotiate contracts.
  • Assembled technical proposals RFP and IDIQ for government contracts.
  • Prepared and responded to RFI/RFP/RFQ for projects.
  • Acted in RFP creation process.

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44. Verizon

low Demand
Here's how Verizon is used in Technical Account Manager jobs:
  • Prepared Go-To-Meeting presentations, quotes and consulted on Verizon business products and services.
  • Created and presented Planning Guides and Scopes of Work to Verizon Wireless marketing, sales, and engineering teams.
  • Implemented and supported over 20+ projects worth $12.5 million annually for Verizon New England Region.
  • Negotiate with Verizon and 3rd party test houses for successful resolutions of issues and waivers.
  • Participated in product acceptance testing at Verizon Wireless labs in New Jersey.
  • Major accounts included AT&T and Verizon.
  • Work with Sprint FDT, Verizon VEC/My Business/BSD, and AT&T Premiere systems.
  • Increased market share for the Verizon Telecom and Wireless accounts in the Mid-Atlantic region.
  • Provided regular reports of all activities to Verizon and Apertus' Management.
  • Key Accomplishments: Broke the following accounts in first year: Verizon, STG, SRA, ASC, and IBM.
  • Owned several accounts Sprint, Verizon, Qwest, Tracfone and Regional ACG.

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45. Trade Shows

low Demand
Here's how Trade Shows is used in Technical Account Manager jobs:
  • Attended trade shows and industry conferences at every opportunity.
  • Demonstrated SunSoft Java development technology at industry trade shows.
  • Plan and implement participation in Regional Association Conferences and Trade Shows, and coordinate and execute Account Events and Tech Fairs.
  • Prospected and developed accounts by reviewing Internet sites, local publications, trade shows, business referrals and cold calling.
  • Participated in trade shows, exhibitions & events for networking & generating referrals & staying up to date with competitor activity
  • Provided Java expert support at industry trade shows to help customers understand how to deploy Java technology.
  • Attend trade shows and support Sales team in creating new leads and presenting the solution to prospects
  • Participated in trade shows to ensure maximum return on investment through increased sales and product awareness.
  • Promote company's product offerings during trade shows and special events sponsored by IFI.
  • Represented the Weather Channel at national trade shows and SCTE Cable conventions.
  • Prepared and gave product demonstrations at customer sites and trade shows.
  • Supported numerous trade shows, performed product demonstrations and group presentations.
  • Presented at trade shows, seminars and training events.
  • Presented current and emerging technology at various trade shows.
  • Company representative at the International Security Conference & Exposition in Las Vegas (ISC West) and ASIS trade shows.
  • Assisted the sales team in promoting product portfolio at CTIA and CES trade shows (particularly Spanish cust.)
  • Attended trade shows to speak with potential clients, demonstrate product offerings, and developed leads.
  • Deliver software sales presentations remotely and at trade shows resulting in 83% conversion rate.
  • Developed interactive multimediapresentations for 1997/1998 Semicon trade shows.
  • participate in salesfunctions within organizations.Crated trade show materials, attended trade shows, and promoted products.

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46. Active Directory

low Demand
Here's how Active Directory is used in Technical Account Manager jobs:
  • Provided custom integration of Active Directory and LDAP integration for Federated Authentication System.
  • Teach Active Directory Troubleshooting workshops for Premier customers.
  • Provided system Administration of Active Directory environment.
  • Monitor, Troubleshoot and administrator of an Exchange and Windows 2008 R2 Active Directory infrastructure for diverse client's profile.
  • Administer and maintain user accounts for Office 365 and Active Directory.
  • Assisted in the architecture of the Active Directory structure.
  • Create and configure permission network accounts via Active Directory.
  • Exchange, Active Directory, SharePoint, Server, Client o Fundamental knowledge of multiple Microsoft and non-Microsoft technologies.

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47. Technical Solutions

low Demand
Here's how Technical Solutions is used in Technical Account Manager jobs:
  • Enabled equipment optimization by presented the recommended technical solutions to both technical and non-technical executives, senior leadership, and end-users.
  • Defined the vision and managed client corporate strategy for the execution and delivery of customer-driven technical solutions.
  • Work closely with customers to identify requirements and develop technical solutions to meet exact need.
  • Reviewed technical solutions diagrams and proposals for accuracy.
  • Assist customers with solving issues related to processes, products, and technical solutions.
  • Develop and deploy technical solutions that have resulted in significant new revenue this year.
  • Provided technical solutions for SMT Rework, X-Ray SMT Placement equipment and processes.
  • Managed Projects with complex technical solutions, proof of concepts (POC).
  • Write technical solutions to be posted to internal and external KB resources.
  • Reviewed and assessed clients'' needs and matched with appropriate technical solutions.
  • Developed, designed and implemented technical solutions, including BSS/OSS systems.
  • Generated customized technical solutions for multi-platform architecture leveraging Java, Oracle DBEE, GoldenGate, and Tuxedo.
  • Drive the Technical Process with all Halliburton personnel and provide Technical Solutions to assist Nexen in reaching their goal.
  • Leveraged latest available technologies and equipment to create high-level system architecture, project plans, and technical solutions.
  • Developed technical solutions and strategies for ADP Sales Group in an effort to increase client deliverables.
  • Aligned client requirements and develop technical solutions Organized trainings for customers users Monitored progress of project installations to ensure successful completion.

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48. Customer Expectations

low Demand
Here's how Customer Expectations is used in Technical Account Manager jobs:
  • Provided conflict resolution management, insuring that customer expectations were set and met by support personnel.
  • Review manufacturing and reliability test results and ensure that improvement plans meet customer expectations.
  • Regulated customer expectations in accordance with support agreements and project plans.
  • Exceeded customer expectations and schedules by assisting in managing inventory levels.
  • Manage customer expectations and proactively close expectation gaps.
  • Managed development and customer expectations for the American Express BankTone Personal Agent account (the American Express Online Wallet).
  • Identified and pursued strategic relationships with senior management to define requirements, customer expectations, and scope of work.
  • Assisted customers on how to use our tools and portal, and set customer expectations.
  • Advocated for the customer with HP departments when customer expectations are not being met.
  • Managed customer expectations on time frame of releasing bug fixes and new features.
  • Supervised a team in a strong matrix environment and manage customer expectations.
  • Managed customer expectations with respect to support agreements and project plans.
  • Managed the technical aspects of customer expectations in pre-sales engagements.
  • Managed technical issues for Compaq's first AlphaServer supercluster, directly en- gaging engineering team and managing customer expectations.

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49. HR

low Demand
Here's how HR is used in Technical Account Manager jobs:
  • Managed migration and new program implementation requirements of outsourced customer retention and prospect telesales operation from vendor selection through live start-up.
  • Ensured alignment between customer and engineering plans through bi-weekly hands-on meetings with customer technical teams and quarterly management review meetings.
  • Performed problem trend analysis to ensure recurring issues were identified, tracked and routed through defined processes for resolution management.
  • Assisted customers with planning, coordination and certification for their security software implementations from initial definition phase through completion.
  • Streamlined Asia account management and service desk through documentation, process management, feedback panels and cross-group collaboration efforts.
  • Provided superior customer service through effective communication, responsive follow-through, and advocacy for client issues within internal departments.
  • Managed proposals, conducted on-site and on-line presentations and increased corporate accounts through establishing and maintaining relationships.
  • Maintained highest customer loyalty through my attentive customer advocacy earning customer's business by providing compelling solutions.
  • Insured strict scope alignment throughout engagement duration, while securing customer satisfaction via 'Delivery Excellence' methodologies.
  • Adhered to federal/state collection laws; Maximize recoveries through inbound/outbound communications; Ensured and negotiate payment arrangements.
  • Build and manage client relationships through the identification of new opportunities and enhancements to existing implementations.
  • Leveraged proprietary platform to design and implement custom HR solutions for performance management and succession planning.
  • Removed customer technical barriers through architecture reviews, security model discussions and best practice guidelines.
  • Managed installation expectations through daily communication via phone, email and our online ticketing system.
  • Manage all IT operations providing the leadership to enhance business efficiency through technology upgrades.
  • Committed to providing world-class customer service through great partnerships and exceeding customer expectations.
  • Support two distribution channels in assigned territory through coordinated travel with distribution partners.
  • Assist with customer PoC/Pilots through effective management of acceptance criteria and issue escalation/resolution.
  • Researched and recommended final agency selection through site visits and interviews.
  • Established virtual engineering and management teams for high-impact customers throughout Asia.

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50. Full Life Cycle

low Demand
Here's how Full Life Cycle is used in Technical Account Manager jobs:
  • Full life cycle recruitment and placement for several of Austin s top ranked companies (primarily in the Technology space).
  • Full life cycle recruiting, hiring and management of deployment specialists and trainers in support of contracts.
  • Assigned as the Account Lead and Full Life Cycle Recruiter with NESCO's largest account.
  • Full life cycle recruitment for contract software engineers, SQA engineers/testers and tech writers.
  • Performed full life cycle of recruitment and managed the ATS system.
  • Full life cycle recruitment for IT consultants at Enterprise/Fortune 500 Environments.

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20 Most Common Skill for a Technical Account Manager

Technical Support14.8%
Product Management13.9%
Customer Service13%
Database6.1%
Technical Account Management5.9%
Project Management5.4%
Client Relationships5.2%
New Accounts4.9%

Typical Skill-Sets Required For A Technical Account Manager

RankSkillPercentage of ResumesPercentage
1
1
Technical Support
Technical Support
10.7%
10.7%
2
2
Product Management
Product Management
10%
10%
3
3
Customer Service
Customer Service
9.4%
9.4%
4
4
Database
Database
4.4%
4.4%
5
5
Technical Account Management
Technical Account Management
4.3%
4.3%
6
6
Project Management
Project Management
3.9%
3.9%
7
7
Client Relationships
Client Relationships
3.7%
3.7%
8
8
New Accounts
New Accounts
3.5%
3.5%
9
9
SQL
SQL
2.7%
2.7%
10
10
Internal Resources
Internal Resources
2.6%
2.6%
11
11
New Clients
New Clients
2.5%
2.5%
12
12
Cloud
Cloud
2.1%
2.1%
13
13
Business Development
Business Development
1.9%
1.9%
14
14
Troubleshoot
Troubleshoot
1.6%
1.6%
15
15
Professional Services
Professional Services
1.6%
1.6%
16
16
Business Requirements
Business Requirements
1.5%
1.5%
17
17
CRM
CRM
1.5%
1.5%
18
18
Background Checks
Background Checks
1.4%
1.4%
19
19
Information Technology
Information Technology
1.4%
1.4%
20
20
Customer Base
Customer Base
1.3%
1.3%
21
21
SAN
SAN
1.3%
1.3%
22
22
QA
QA
1.3%
1.3%
23
23
New Product Development
New Product Development
1.2%
1.2%
24
24
Support Issues
Support Issues
1.2%
1.2%
25
25
Unix
Unix
1.1%
1.1%
26
26
Customer Relationships
Customer Relationships
1.1%
1.1%
27
27
Customer Accounts
Customer Accounts
1.1%
1.1%
28
28
SLA
SLA
1.1%
1.1%
29
29
Issue Resolution
Issue Resolution
1%
1%
30
30
Linux
Linux
1%
1%
31
31
Vmware
Vmware
1%
1%
32
32
Customer Requirements
Customer Requirements
1%
1%
33
33
Problem Resolution
Problem Resolution
1%
1%
34
34
OEM
OEM
1%
1%
35
35
R
R
1%
1%
36
36
Saas
Saas
0.9%
0.9%
37
37
Html
Html
0.9%
0.9%
38
38
ROI
ROI
0.8%
0.8%
39
39
Job Boards
Job Boards
0.8%
0.8%
40
40
Conference Calls
Conference Calls
0.8%
0.8%
41
41
C-Level
C-Level
0.8%
0.8%
42
42
Salesforce
Salesforce
0.8%
0.8%
43
43
RFP
RFP
0.8%
0.8%
44
44
Verizon
Verizon
0.8%
0.8%
45
45
Trade Shows
Trade Shows
0.7%
0.7%
46
46
Active Directory
Active Directory
0.7%
0.7%
47
47
Technical Solutions
Technical Solutions
0.7%
0.7%
48
48
Customer Expectations
Customer Expectations
0.7%
0.7%
49
49
HR
HR
0.7%
0.7%
50
50
Full Life Cycle
Full Life Cycle
0.7%
0.7%

35,657 Technical Account Manager Jobs

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