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Top 50 Technical Account Manager Skills

Below we've compiled a list of the most important skills for a Technical Account Manager. We ranked the top skills based on the percentage of Technical Account Manager resumes they appeared on. For example, 13.2% of Technical Account Manager resumes contained Project Management as a skill. Let's find out what skills a Technical Account Manager actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Technical Account Manager

1. Project Management
demand arrow
high Demand
Here's how Project Management is used in Technical Account Manager jobs:
  • Used latest project management methodologies including Agile to track key project metrics during execution.
  • Project Management of new and existing client on-boarding implementations and upgrade projects.
  • Implemented new project management software as well as actively documenting implementation processes.
  • Provided project management for other commercial, State/Local and Federal customers.
  • Project management for large and high visibility implementation projects.
  • Provided project management for post sales activity.
  • Coordinated with Project Management team, Development, QA, and Technical Support, to launch the new automated ingestion process.
  • Demonstrated and built project management skills through defining objectives, scope and resources for projects and leading them through completion.
  • Provided accounts with a combination of technical and sales consulting, project management and training.
  • Provided project management through all phases of the customer relationship, advocating for customer success.
  • Worked with clients on project management of major software releases and new implementations of software.
  • Complete project management of systems integration, software development, installation, QA testing.
  • Provided project management in various releases and enhancements of software packages to client.
  • Project management experience with releases of various mobile based software platforms.
  • Provided technical consulting, project management, and training.
  • Project Management for digital supply chain enhancements Analyzed key performance indicators to help prioritize development
  • Advanced experience in method development, workflow optimization, and project management.
  • Engaged in Pre-sales activities and post-sales project management.
  • Project Management o Primary point of contact for very large external Microsoft customers directly as the trusted advisor.
  • full consulting sales support, & solutions, Project Management) Including Alta Bates and Mt.

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1,585 Project Management Jobs

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2. Technical Support
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high Demand
Here's how Technical Support is used in Technical Account Manager jobs:
  • Collaborated installation efforts with technical support and clients to ensure and oversee system implementations and upgrades.
  • Position evolved from general incoming customer support position to a technical support position for cellular service.
  • Coordinate on-site technical support appointments and provide a solid measure of implementation and technical support remotely.
  • Provided urgent technical support for failures for customer networks both technical and administrative support.
  • Served as the liaison for the customer in relation to Technical Support, Expert Technical Services, Product Management and Engineering.
  • Drive client issues to a successful resolution by engaging and monitoring ScriptPro technical support teams as needed.
  • Guided client issues through 1st level technical support and provided 2nd level technical support as needed.
  • Provided advance technical support for Dell's top clients in government and large business.
  • Work with chemical technical support people to find solutions to maximize customer well production.
  • Account Manager/Technical Support responsible for all regional accounts in excess of $10 million/month.
  • Migrated to Microsoft technical support for medium and large businesses.
  • Provided 24 hour technical support.
  • Trained new Technical Support personal.
  • Escalate and drive satisfactory resolution of customers technical support, service and infrastructure issues based on Microsoft product and technology.
  • Coordinate Linium resources including Professional Services, Technical Support and Management resources to meet account expectations.
  • Oversee all technical support incidents and ensure proper resolution and prompt response, including CritSit (Critical Situation) management.
  • Resolved partner /customer technical issues in a manner which differentiates Nortel Technical Support in the external market.
  • End User Technical Support Conducted technical support to end users using custom and proprietary software.
  • Supported top accounts as a interface between sales and technical support.
  • Field Service Engineer 5 years Roles: Member of technical support team.

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349 Technical Support Jobs

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3. Customer Service
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high Demand
Here's how Customer Service is used in Technical Account Manager jobs:
  • Provided superior customer service through effective communication, responsive follow-through, and advocacy for client issues within internal departments.
  • Coordinated customer service technical support escalation projects, ensuring timely and satisfactory resolution of thorny customer issues.
  • Validated new account requests, unlocked user accounts and provided phone/email customer service for specialized applications.
  • Provide exceptional customer service when interacting with customers of all backgrounds.
  • Facilitated customer service with a bent toward excellence.
  • Received multiple customer service and leadership awards.
  • Enhanced brand recognition of company through high degree of customer service and continual process improvement of data output to vendors.
  • Tracked report on a weekly basis, gave 100% customer service to all my clients.
  • Provided professional customer service to clients and candidates resulting in high referral rates and return candidates.
  • Determine best cost models of for upholding contractual obligations, while maintaining customer service levels.
  • Provided excellent customer service to clients by meeting and exceeding their hiring expectations.
  • Promoted from customer service; to sales; to technical account manager.
  • Provided the highest level of customer service to clients and candidates.
  • Communicate best technical practices with others to enhance the quality and efficiency of customer service
  • Led a team of customer service representatives to increase service center profitability.
  • Performed various administrative and customer service related tasks such as, answering telephones, client interface and file organization.
  • Focus on customer's needs and continue to maintain Rackspace's reputation of excellent customer service.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Complete customer service calls in a timely manner.
  • Supervised and maintained tracking for all digital assets Troubleshooting for deliverable content rejections Client/Customer Service Collaborated with engineers and data management

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278 Customer Service Jobs

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4. New Clients
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high Demand
Here's how New Clients is used in Technical Account Manager jobs:
  • Developed relationships with new clients to provide information technology staffing solutions.
  • Identified new clients by completing 50 cold calls per day, and 25 candidate marketing calls per week.
  • Negotiate contract terms with new clients for contract, contract to hire, and perm placements.
  • Promoted contract and permanent recruitment services to local businesses to acquire new clients and increase revenue.
  • Engaged in conferences and marketing events, researched for new clients, and anticipated client needs.
  • Developed new clients through research, cold calling, and referrals; negotiated fee agreements.
  • Assisted in adding new clients in the South Florida market via 60+ cold calls daily.
  • Developed new clients who had no previous experience with branch cash automation.
  • Obtained new clients for Siemens BIS (Break in Service) program.
  • Coordinated and provided new clients' training, launch and implementation.
  • Developed new clients' relationships and generated Enterprise Software Sales.
  • Trained new clients to install and properly operate product.
  • Recruited new clients monthly and maintained existing accounts.
  • Helped new clients download software for trial mode.
  • Researched new clients for possible future business.
  • Performed baseline SEO audits for new clients.
  • Analyze, design, implement, and project manage multiple large-scale efforts for onboarding new clients and ongoing enhancements.
  • Train 12 new clients joining our RentPayment program and provide consultation on best practices to improve their business.
  • Implemented Yardi software for new clients and managed implementation project from start to finish.
  • Provided onboarding for new clients by provisioning licenses, conducting product demonstrations, and assisting with installations and integrations.

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22 New Clients Jobs

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5. New Accounts
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high Demand
Here's how New Accounts is used in Technical Account Manager jobs:
  • Acquired new accounts and renewed existing contracts by establishing healthy relationships with clients and providing excellent customer service.
  • Sustained key existing accounts while generating new accounts through cold calling and relationship development.
  • Developed and managed new accounts for Medical Transcription Needs for Medical Professionals.
  • Opened over twenty new accounts for the organization; including several that utilize the organization's services on an exclusive basis.
  • Drafted and sent detailed emails to higher management to resolve complex issues, and to customers for follow-ups and new accounts.
  • Maintained a retention rate of 95% and grew new accounts based on ROI and business needs.
  • Organized and drove customer appreciation events and on-site tech days in territory for key customers and new accounts
  • Opened several new accounts and closed the company's first storage sale with new vendors.
  • Enrolled new accounts and recruited talent to staff contract or temp to perm IT positions.
  • Managed existing accounts and targeted new accounts through referrals and cold calling.
  • Penetrate the Atlanta market through the sale and development of new accounts.
  • Acquired new accounts through referral, and active sales.
  • Added 5 new accounts within first year.
  • Developed and managed new accounts.
  • Developed new accounts and established long-term business relationships Recruited engineering professionals for both commercial and government customers
  • Managed new accounts for NASA, GSA, US Navy, Veterans Administration, and the Intel Community.
  • Key Contributions: Developed new accounts by following up with leads and cold calling.
  • Hired by CDI Telecommunications to obtain new accounts and recruit for Telecom professionals.
  • Manage existing Reseller/VAR customer accounts as well as recruiting new accounts.
  • Create new accounts and submit/close tickets using Zendesk.

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88 New Accounts Jobs

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6. Database
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high Demand
Here's how Database is used in Technical Account Manager jobs:
  • Coordinated with multiple technical departments to troubleshoot highly escalated technical issues including infrastructure, networking, and database.
  • Utilized on-line database, candidate referrals, internet and networking to identify potential candidates.
  • Coordinated and performed database mapping for conversion of client databases.
  • Maintained and developed test databases to ensure test integrity.
  • Maintained customer databases for internal use.
  • Source candidates from various resources (internal database, LinkedIn, Monster, CareerBuilder) who match client's requirements.
  • Create record of customer services on computer database and follow up with customers to ensure satisfactory service.
  • Regressed bugs that were entered into bug database to make sure they had been fixed.
  • Create database stored procedures, triggers, imports and exports to provide customized client solutions.
  • Trained staff on Micro MD medical billing software, also created and maintained client databases.
  • Performed Load Testing, Integration Testing, Regression Testing, System Testing and Database Testing.
  • Worked with Server 2008 and SQL 2008 database management, configured Windows 7.
  • Facilitated data flow management to include loading of data into SQL database.
  • Programmed in Perl and Unix/MySQL database.
  • Account manager for a secure database.
  • Resolve application, database, and hardware support requests involving the Yardi suite of web based products.
  • Maintained and organized database of prospective candidates, partners, and sponsors on Salesforce.com.
  • Tracked bugs using Dell and Altiris bug tracking Databases
  • Performed administration of Veritas clustered, Oracle database servers, Websphere web servers.
  • web, application, database) on Windows, Solaris, and Red Hat operating system.

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700 Database Jobs

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7. Technical Account Management
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high Demand
Here's how Technical Account Management is used in Technical Account Manager jobs:
  • Provide technical account management and technical solutions in addition to managing relationships with Google s largest online advertisers.
  • Provided Technical Account Management of large strategic customer accounts.
  • Led the team for technical account management and support of OEM customers worldwide.
  • Supported Enterprise level broadcasters in a Technical Account Management role.
  • Launched Midwest region's Technical Account Management role.
  • Originated standard field engineering and technical account management procedures ultimately used companywide as a basic training manual for field engineering personnel.
  • Provided technical account management services to assigned Enterprise Support and/or Customization Support clients.
  • Provided technical account management for several clients using NCR/Teradata equipment.
  • Support and debugging, proactive monitoring ADDITIONAL TECHNICAL ACCOUNT MANAGEMENT EXPERIENCE

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170 Technical Account Management Jobs

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8. Business Development
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high Demand
Here's how Business Development is used in Technical Account Manager jobs:
  • Demonstrated success in relationship development, presentation, revenue attainment, project management, account management, and new business development.
  • Managed business development and strategic initiatives through nationwide sales calls on time and attendance solutions.
  • Collaborated with Business Development Team to evaluate new LED acquisition targets.
  • Interacted daily with Hiring-, Project- and Program Managers and Directors to gather requirements, and conduct business development.
  • Provided full IT Staffing Service to government and commercial clients by penetrating and building relationships for business development purposes.
  • Represented company at job fairs and at client sites for employee relations and business development matters.
  • Managed clients, business development and relationships with various companies in the Silicon Valley.
  • Provide executive thought leadership, business development with strong go to market program capabilities.
  • Collected customer feedback for and reported back to product owners to support business development.
  • Ranked 3rd on team of 15 business development specialists in 2010.
  • Led ATMI's Global LED new business development Initiative.
  • Reported to Vice President of Business Development, EMEA.
  • Collaborate with marketing, logistics, and other departments to address various business development and production workflow initiatives.
  • Managed several enterprise customer accounts at a senior manager level to increase customer loyalty and business development.
  • Helped manage a multi-million dollar pipeline as well as business development for potential customers and opportunities.
  • Coordinated business development team and scientists to assist in the maintenance and expansion of Per.C6 projects.
  • Launched Gambling Ads on AFS; Spearheaded and collaborated with eng/pm, legal, business development.
  • Managed Complete Sales Cycle New business development through candidate onboarding and HR related support.
  • Identify business development and "add-on" sales opportunities.
  • Trained at the Mircosoft campus in Alpharetta, GA. New Business Development within the Atlanta area.

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1,013 Business Development Jobs

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9. SQL
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high Demand
Here's how SQL is used in Technical Account Manager jobs:
  • Implemented client/server/web applications with database integration (MySQL).
  • Worked extensively on SQL issues such as performance tuning, Reporting, Data Backups, Version Upgrades and generating custom reports.
  • Utilized MS SQL expertise to address client's technical and data issues they may experience in the Voyager Software.
  • Increased client stability and sales by providing support and recommendations for Windows PCs, Network, and SQL environments
  • Customized existing financial reports and created new reports using SQL, in-house reporting tools, and SSRS.
  • Installed and delivered On-Site demonstrations, Proof-of-Concepts using Oracle, MSSQL, and Enterprise Automation tools.
  • Conducted electronic data quality checks using various access techniques and Standard Query Language (SQL).
  • Supported clients on Windows and Linux environments and MySQL (MyISAM, InnoDB engines).
  • Lead SQL Database Data Correction Resource for Implementation Customers (Implementation Queue).
  • Designed and execute SQL Scripts to investigate and resolve data related cases.
  • Evaluate execution plans and propose changes or revision of SQL.
  • Develop, customize and debug SQL reports/scripts.
  • Performed custom SQL programming as required.
  • Trained new SQLINK and GotFriends employees.
  • Use of SQL, MS Access, Excel and other office programs on a daily basis.
  • Assisted on site technicians with setup and maintenance of Sharepoint, SQL, Exchange, Systems Center and SSO.
  • Worked extensively with SQL and batch scripting to debug interface issues between Logility server and various ERP systems.
  • Extract data from database using (MySQL, MS-SQL) and deploy data as per client requirements !
  • Account Manager & Technical Resource for Allscripts Customer Database Migrations (Oracle to SQL).
  • Analyze XML request/response or SQL code using SPLUNK to capture data analytics of backend systems for M2M IOT applications.

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231 SQL Jobs

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10. Internal Resources
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high Demand
Here's how Internal Resources is used in Technical Account Manager jobs:
  • Sourced internal resources required that successfully supported each clients customized product solutions resulting in high customer satisfaction and residual business.
  • Provided timely resolution of technical issues using internal resources and escalations in order to achieve technical acceptance.
  • Determined most effective method of problem resolution by coordinating input from applicable internal resources.
  • Served as the single point of contact to coordinate all necessary internal resources needed to resolve customer issues.
  • Coordinated the company's internal resources to analyze and solve issues customers were experiencing.
  • Coordinate and drive internal resources as needed to ensure customer satisfaction.
  • Work with external contractors in addition to internal resources.
  • Lead problem-solving sessions to determine the most effective method of problem resolution by utilizing applicable internal resources.

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201 Internal Resources Jobs

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11. Customer Base
demand arrow
high Demand
Here's how Customer Base is used in Technical Account Manager jobs:
  • Provide technical expertise in business development meetings to assist C-Level management in expanding customer base
  • Recommend additional services/solutions for the installed customer base.
  • Maintained high customer satisfaction levels within the customer base in territory through regular contact, both online and in person.
  • Established and implemented business strategies within sales, marketing and customer service to increase customer base and revenue growth.
  • Developed strong relationships with customer base; recognized as the go to person in component testing and programming services.
  • Worked as an inside sales staff support helping with delivery and interpretation of quotes to customer base.
  • Increased customer base by 50 percent, including numerous net-new customers including the State of Nebraska.
  • Achieved 100% contract renewal rates retaining customer base and driving 15% growth goals.
  • Meet with assigned customer base to discuss current and future projects to determine resource needs.
  • Managed Premier Support relationship for customer base comprising 70,000 desktops and server products.
  • Increased market share with high level customer base (major oil companies).
  • Increased territorial sales and customer base and provided technical support to customers.
  • Coordinated change management tasks for the assigned customer base.
  • Maintain and enhance relationships with existing customer base.
  • Facilitated weekly meetings with all levels of customer base from Database Administrators to VPs of customer organizations.
  • Drive team's customer base to adopt new Suite Developer Framework, Performance Manager, and RESTlets.
  • Created a strong customer base while still in training, exceeding Power/mation training and sales expectations.
  • Utilized system availability reporting to explore opportunities to upsell service levels to customer base.
  • Succeeded in achieving an overall "superior" rating from a customer base of 5,000 customer sites in eleven states.
  • Maintained and created rela onships with a diverse customer base to sell and trade new and used computer equipment.

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287 Customer Base Jobs

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12. Cloud
demand arrow
high Demand
Here's how Cloud is used in Technical Account Manager jobs:
  • Created and delivered technical presentations for a specialized cloud based backup solutions.
  • Provided proactive communications regarding maintenance windows associated to the cloud service.
  • Increased customer productivity and lowered costs by moving email and software services into public, private and hybrid Cloud based environments.
  • Advocated the adoption of Microsoft cloud solutions with enterprise customers and IT representatives inside the operators.
  • Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.
  • Manage strategic partner accounts to ensure successful adoption and utilization of SkyKick's cloud platform.
  • Work with sales staff to drive sales of high end and cloud service solutions.
  • Sell high end technology solutions, Cloud based hosting, and managed services.
  • Compete with Google, Azure and AWS bringing global companies to the cloud.
  • Help define IT and business processes that work well with cloud deployments.
  • Increased profit margins by moving clients to hosted cloud platforms.
  • Trained and qualified for Office 365 Cloud Service Delivery Management.
  • Assist in Design/Architecture of AWS and hybrid cloud solutions.
  • Moved email to Microsoft Office 365 cloud email services.
  • Gather baseline metrics and work with client to calculate and demonstrate success with the Oracle Eloqua Marketing Cloud Services.
  • Supported key customer accounts (Workday, HP Connect) for HP's Public Cloud Openstack based service offering.
  • Manage all software and infrastructure integrity aspects of VPS/MPS and Cloud platforms throughout product lifecycles.
  • Manage onboarding of all PCM customers into the company's cloud infrastructure.
  • Direct customers on installation and upgrade of Datameer for three main Hadoop (Java) platforms + Cloud.
  • Helped VMware customers implement vCloud Director as per best practice.

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3,482 Cloud Jobs

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13. Business Requirements
demand arrow
high Demand
Here's how Business Requirements is used in Technical Account Manager jobs:
  • Author quarterly status and activity reports for clients and work with clients to effectively leverage existing/emerging technology to meet business requirements.
  • Do analysis of new and different technologies and recommend efficient and cost-effective solutions to meet specific technical or business requirements.
  • Assessed business situations, analyzed technical requirements and translated those requirements into timely technical solutions to solve customer business requirements.
  • Communicate client's business requirements by constructing easy-to-understand data and process models.
  • Communicated weekly with partners to assess performance in meeting business requirements.
  • Designed and documented customer & business requirements to guide-to-market activities.
  • Created business requirements documents for custom Reuters systems.
  • Anticipate future business requirements, design and build customer solutions as well as identifying products, and services.
  • Followed projects through to the end of the design process to be sure they met business requirements.
  • Analyzed design alternatives and recommended the best approach based on knowledge of the business requirements and context.
  • Created Test plan, Test strategy and Test cases according to Business requirements functional specification.
  • Leverage capabilities of the software to provide workable solutions to client s business requirements.
  • Converted business requirements into comprehensive detailed technical design specifications including integrations, process flows, and custom reports for recommended solutions.
  • Provided support for the eTrust Security products because new business requirements required additional support for this product line.
  • Develop and maintain a working knowledge on technical architecture and business requirements of the assigned customers.
  • Conducted business requirements analysis for project implementations.
  • Gather Business Requirements, analyze data/workflows.
  • Provide screenshots and prototypes to ensure the e- commerce site delivers and validates the business requirements.
  • Assisted in development of workflow policies to match business requirements.
  • Managed the product deployment beginning with the generation of the Business Requirements Document through "go live".

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52 Business Requirements Jobs

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14. Troubleshoot
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high Demand
Here's how Troubleshoot is used in Technical Account Manager jobs:
  • Executed system installation, migration and troubleshooting services on products from the company portfolio in various environmental conditions.
  • Facilitated both classroom and one-on-one training on features troubleshooting and debugging technologies.
  • Develop best practice deployment and troubleshooting methodology documentation.
  • Support services included technical troubleshooting and customer relations.
  • Network and connection related troubleshooting.
  • Gained working knowledge of the IS95A/TSB74/JSTD008 standards through daily test and troubleshooting activities of the CDMA Protocol Software.
  • Coded, troubleshooted and coordinated all email production for the effective execution of client's email campaigns.
  • Diagnose, troubleshoot, and resolve high level post-implementation issues with customers and partners.
  • Assist clients with customizing and troubleshooting enterprise wide systems to meet their strategic goals.
  • Developed expertise on the IS2000 standards by creating new test scenarios and troubleshooting bugs.
  • Installed and serviced machines, providing bi-weekly inspections, monthly maintenance and troubleshooting.
  • Installed and configured KVM on Partner hardware to match customer configurations for troubleshooting.
  • Take Calls/Answer emails daily to troubleshoot possible issues with Amazon Seller programs.
  • Assist automation process with troubleshooting scripts used for data migration project.
  • Conduct daily performance analysis for all five partners and troubleshooting.
  • Help partners in their day-to-day challenges by delivering innovative and scalable solutions to their problems and troubleshooting their issues.
  • Have the ability to troubleshoot problems over the phone with personnel through out the country.
  • Contribute to internal technical projects, which can include software development, benchmarking, troubleshooting.
  • Design, research, and troubleshoot advanced reporting modules using IBM Cognos software.
  • Supported stakeholders and Dev Teams by troubleshooting digital book issues.

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6 Troubleshoot Jobs

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15. Professional Services
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average Demand
Here's how Professional Services is used in Technical Account Manager jobs:
  • Increased revenue by enrolling customers in training and educational programs, renewing maintenance contracts and engaging with professional services when applicable.
  • Managed professional services organization dedicated to implementation of e-commerce solutions, reporting to VP of Global Services.
  • Coordinate implementation of Professional Services team contracts and services.
  • Established and maintained relationships with vendors and professional services.
  • Create Statements of Work associated with Professional Services offerings.
  • Provide leadership and direction for Response Center, Professional Services, and NOC Engineering teams to advocate for customer needs.
  • Maintain strong working relationships with Sales Executives, Sales Engineers, Professional Services, Customer Support, and Product Support.
  • Develop strong communication channels with management to identify IT solution opportunities - Staff Augmentation, SOW, and Professional Services.
  • Maintained Professional Services (PS) Engagements, to make certain the customers were receiving the proper services and support.
  • Provided technical support to Professional services department, creation of scripts, creation and updating of reports and documentation.
  • Trained and mentored client staff and directed sales professional services in all accounts.
  • Maintain interaction with engineering resources, professional services, and management teams.
  • Provide escalation point for customer for support and professional services projects.
  • Engage technical resources and professional services to ensure customer success.
  • Identified and cultivated professional services and software sales opportunities and communicated technical and business pre-sales issues to the Sales representatives.
  • Teamed up with the sales executive in relationship management and professional services in pre and post project deployment.
  • Exceeded professional services quota of $1.5m for 2000.
  • Partnered with VARs, integrators and Sun Professional Services to develop, present and deliver enterprise IT solutions.
  • Designed operational workflows for business services in professional services firms, improving efficiencies by 65%.
  • Direct client liaison between NOC, Tier 1 & 2 helpdesk, Field Engineers, Professional Services, and Site Advisors.

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130 Professional Services Jobs

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16. CRM
demand arrow
average Demand
Here's how CRM is used in Technical Account Manager jobs:
  • Utilized CRM tools to manage the business development pipeline of association solutions and related opportunities.
  • Inventory Management through proprietary CRM systems.
  • Managed CRM projects, account relationships and increased footprint of products and services through cross-sell and up-sell
  • Used a CRM system to track and all activities from phone calls to in-person interactions.
  • Provide comprehensive support and training for corporate users of the CRM solution for improved ROI.
  • Helped customers analyze how to achieve higher ROI on their CRM investment.
  • Research, verify and record all client issues in custom CRM software.
  • Developed customized CRM VoIP integration software for better call handling.
  • Identify, document and resolve issues utilizing CRM software systems.
  • Provide quotes of product and services using CRM quoting software.
  • Created sales and Inventory reports through CRM software.
  • Assisted with implementation of NetSuite CRM.
  • Managed IVR and CTI/CRM integration through BPM lifecycles to ensure operational quality, efficiency and profitability.
  • Managed and supported numerous CRM (Siebel) applications for over 15 clients, including Fortune 500 and international companies.
  • Trained approximately 100 Siebel consultants in the best practices of CRM and Customer Experience Management (CEM).
  • Maintain corporate / dealership records across various platforms Salesforce CRM, SharePoint and internal systems.
  • Assist dealers to achieve their sales objectives by reviewing and upselling products leveraging CRM.
  • Collect, track and maintain information within Salesforce CRM relating to customer challenges.
  • Document all activity in Siebel, our CRM tool.
  • Used Microsoft CRM ticketing system, Kaseya, and Solarwinds to monitor and address any trends.

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528 CRM Jobs

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17. Background Checks
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average Demand
Here's how Background Checks is used in Technical Account Manager jobs:
  • Interview applicant and assist in performing background checks to verify pertinent information regarding potential candidates.
  • Arrange drug screens and background checks, and gather complete consultant contracts upon receiving job offer
  • Managed the screening process, background checks and reference checks.
  • Run background checks and drug screenings for candidates.
  • Conducted telephone screening, personal one on one interviews, reference checks and background checks for potential employees.
  • reference checks, background checks).

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1 Background Checks Jobs

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18. Information Technology
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average Demand
Here's how Information Technology is used in Technical Account Manager jobs:
  • Execute every client s Information Technology vision and plan within corporate guidelines of current recommended and supported solution sets.
  • Marketed Information Technology/Telecommunications solutions and staffing to senior level management of IT departments in Fortune 500 and local companies.
  • Served as an internal staffing expert for information technology and sales-based positions needing high quality candidates.
  • Full life-cycle recruiting for information technology, nuclear, and engineering professionals.
  • Assisted customers with Mission Critical Information Technology Infrastructure.
  • Performed duties akin to an Information Technology Manager.
  • Sourced, recruited and staffed Information Technology (IT), sales, and finance and accounting talent across multiple disciplines.
  • Source, identify, screen, and place top-tier technical talent from Tier 1 Support to VP of Information Technology.
  • Provided account management/recruitment support for high profile and large gross profit clients within the Engineering and Information Technology fields.
  • Full service recruiting firm that specializes in Engineering, Accounting, Management, Information Technology and Executive Placements.
  • Develop and maintain strong, business relationships with Managers, Vice Presidents, and Directors of Information Technology.
  • Account Manager: Direct support to Information Technology commercial clients with over $1 million in revenue.
  • Keep abreast of changes in the Information Technology job market and inform trainers of these changes.
  • Moved to Portland and worked under CDI Information Technology Services to fill contract IT orders.
  • Pursued potential clients with job openings in Information Technology, Aerospace/Defense, and Engineering industries.
  • Source, qualify, interview, and placed information technology professionals within client companies.
  • Recruited prospective candidates in the INFORMATION TECHNOLOGY industry for permanent and contract consulting positions.
  • Forged relationships with clients and candidates in New England Information Technology space.
  • Served as primary interface between Information Technology and the Business Units.
  • Identify, pre-screen, and recruit Information Technology professionals for contract and full-time opportunities with Fortune 500 companies.

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320 Information Technology Jobs

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19. SAN
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average Demand
Here's how SAN is used in Technical Account Manager jobs:
  • Provided extensive root cause analysis, including: crash dump analysis, network analysis, and SAN integration analysis.
  • Designed and implemented end-to-end Oracle 10g RAC solution from storage, SAN, systems and OS point of view.
  • Awarded a trip to San Juan, for being one of the top thirty producers in the firm.
  • Consulted on SAN architecture with EMC, as well as helped prepare business continuity plans for clients.
  • Delivered RFP for Walmart s Brocade SAN/RSA Key Manager Solution to encrypt SAN PCI data at rest.
  • Managed administration task associated with LPAR OS, HACMP, GPFS, SAN and networking components.
  • Act as technical consultant for all technical and storage area network (SAN) concerns.
  • Provided primary point of contact escalation service for server, SAN, and software customers.
  • Provided expertise on design, implementation and management of SAN's for our customers.
  • Maintained and supported their blade server hardware, SAN storage, and HPUX environment.
  • Opened first strand alone technical/professional office in the San Jose Market.
  • Build and architect SAN's for optimal performance and storage.
  • Configured and troubleshot software on the San Management Appliance, Openview Storage Mirroring, Command View, and Replication Solutions Manager.
  • Perform OFAC updates on FircoSoft and PRIME Metavante compliance platforms by monitoring the various sanction list providers and government entities.
  • Initiated and successfully executed efforts to expand the reach for J.Crew and JetBlue by hundreds of thousands of consumers.
  • Completed Sandler sales training levels 2 and 3.
  • Completed Sandler Sales Training Program.
  • Led hardware and software project for San Diego Police Department Parking Enforcement to enhance wireless performance.
  • Provide advisories, upgrades, roadmaps to keep customer SANs up to date.
  • Helped solve an extreme SAN related issue Worked on building a knowledge base

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298 SAN Jobs

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20. QA
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average Demand
Here's how QA is used in Technical Account Manager jobs:
  • Performed QA and documented the publishing experience in order to identify opportunities for growing international markets and existing accounts.
  • Facilitate resourcing conversations between functional managers in Product Management, Development, QA and other impacted departments.
  • Identified Test Harnesses, which assisted QA effort in reducing the redundancy of Automation Scripts and made them more reusable.
  • Attended conference call for the test status meeting and result and analysis summary report to QA manager and others.
  • Unresolved technical issues were escalated to QA and to NOC for analysis and a timely resolution for the customer.
  • Assist in the Front End Development of customer websites, and QA Testing related to website related tasks.
  • Assist QA with beta testing of all new product releases and ongoing test simulation (VmWare).
  • Perform ongoing QA of the customer's documentation and overall environments to ensure timely resolutions.
  • Worked with the QA team to design test plans and test cases for System Integration.
  • Work with vendor QA manager to perform and document step-by-step quality assurance of products.
  • Completed multiple projects and given greater role in QA of titles.
  • Designed and developed automated testing scripts for Micron's QA department
  • Perform QA testing on new software builds.
  • Lead team for JCOHA, NCQA, and URAC.
  • Created and QAed new products and packages in DSM as a member of the Product Creation Team.
  • QAed communications using Return Path before releasing projects to the client for review.
  • Create Go Live readiness procedures across NS; PS, PM, Dev/QA, Support, Training.

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4 QA Jobs

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21. Unix
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average Demand
Here's how Unix is used in Technical Account Manager jobs:
  • Performed installations of Siemens Pyramid computer system hardware; and configuration of Unix Operating Systems.
  • Developed customer proactive /technical monthly newsletter for Tru64 Unix technology group.
  • Project Management experience with Linux/Unix scripting technicians.
  • Duplicate critical customer software related problems for True64 UNIX products and make recommendations for changes to sustaining engineering.
  • Managed team of 4 engineers providing NT and UNIX support for other Siemens customers in the mid-Atlantic area.
  • Maintained a 36 cell Pyramid RM-1000 data warehouse running Reliant UNIX and 64 instances of Oracle.
  • Insured data integrity performing reorganization of data using Microsoft Access, UNIX, and PERL.
  • Provided technical leadership to UNIX customers accounts teams and internal UNIX premium support teams.
  • Installed OS and applications on new Unix boxes.
  • Resolved issues such as simple configuration issues to complex TruCluster failures and down production servers for customers running Tru64 UNIX .
  • Created Unix scripts on Solaris platforms to assist customers retrieve information for their SQL database that were on Windows platforms.
  • Provided system configuration consulting for UNIX/Teradata based MPP Large Data Warehousing Systems (36XX / 51XX) sales opportunities.
  • Devised, implemented and utilized internal FDA systems integrated into the base UNIX system of Datapak.
  • Provided deliverables to key Data Center Care accounts, including patch strategies for UNIX system.
  • Experience with Windows, Cisco Systems, UNIX, Linux, and Novell Systems.
  • Consulted leading telecom firms worldwide with custom software solutions and Unix expertise.
  • Provided initial software support for all HP customers running Tru64 UNIX .
  • Provided the custom mission critical support for HP's internal IT Non-Proliant (Unix/Hpux/Solaris) environment.
  • Install, configure and deploy WAN and Enterprise Gateway/Messaging/Server/Desktop antivirus protection for Windows [ ] Unix/Solaris/Linux/HPUX.
  • Developed a Solaris migration guide to helps 3rd parties migrate applications from other UNIX environments and Solaris SPARC to Solaris Intel.

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123 Unix Jobs

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22. SLA
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average Demand
Here's how SLA is used in Technical Account Manager jobs:
  • Articulated project goals and scope, translated business needs into technical terms and instilled shared accountability for achieving project milestones.
  • Ensured that Service Level Agreements (SLA's) were met by monitoring case progress and action plans were being followed.
  • Full understanding of contractual agreement with regards to technology specifications, SLA's, penalties and billing.
  • Ensured clients were taken care of according within their Service Level Agreement (SLA).
  • Maintained highly effective SLA rate in service area of over 10,000 square miles.
  • Created and reported SLA metrics to upper management and internal account teams.
  • Delivered product and responded to client product challenges well within SLA.
  • Performed Tier III-level troubleshooting of technical issues based on SLA guidelines.
  • Comply with (SLA) Service Level Agreements.
  • Translated customer business requirement into Avaya software solutions for development.
  • Account Management of new and existing accounts (primarily Fortune 500 entertainment/media companies), management of SLAs and customer liaison.
  • Configured complex systems * Troubleshot and solved user and technical problems in a timely manner to exceed SLA's.
  • Project Manage new and existing accounts Test and research existing problems and present a resolution within allotted SLA.
  • Top named accounts: Dole Foods, Tesla Motors, Lawrence Livermore National Labs, Sierra Nevada Brewer.
  • Monitored Support tickets and case direction with emphasis on meeting SLAs and case adherence policies.
  • Job role was to drive the process to meet the Goals/ SLAs set up by Client.
  • Supported software sales efforts to key accounts and value added resellers Translated and delivered Spanish language training modules to international accounts.
  • Acted as "Voice of Customer" for internal teams by translating client's business objectives into technical requirements.
  • Oversee special projects for third party partners including contracts, negotiations, quotes, SLAs, and invoicing.
  • Delivered an ITIL methodology relative to SLAs.

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4 SLA Jobs

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23. Issue Resolution
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average Demand
Here's how Issue Resolution is used in Technical Account Manager jobs:
  • Acted as the Technical Management Liaison between mission critical customers and HP internal teams resulting in effective issue resolution without escalation.
  • Managed communications and client technology issue resolution to improve the overall user experience of their products.
  • Managed day-to-day activity of client accounts, including issue resolution and operational changes.
  • Accelerated issue resolution through tactical management of enterprise help desk ticketing function.
  • Provided escalated technical support and issue resolution for partners directly.
  • Provided customer support and manage/guide issue resolutions.
  • Orchestrated timely and accurate issue resolution in collaboration with technical, sales, marketing, product management, and other resources.
  • Maintained a watch on critical, high visibility, issue resolutions and produced project status reports.
  • Led multiple critical war room events, successfully leading cross-functional teams to quick issue resolution.
  • Enabled customer with Intel Test Tools for efficient power delivery debug and issue resolution.
  • Updated and published the Issue Resolution Plan for each Critical Technical Account.
  • Created and resolved trouble tickets relating to all scopes of issue resolution.
  • Negotiated issue resolution to ensure balance of quality and launch date.
  • Managed risk assessment, issue resolution, and change management initiatives.
  • Manage premium account technical support cases and issue resolution.
  • Manage issue resolution and follow-ups for all projects * Monitor client satisfaction and ensure project milestones are met.

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48 Issue Resolution Jobs

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24. Linux
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average Demand
Here's how Linux is used in Technical Account Manager jobs:
  • 2007Contacted clients regarding Linux based business solutions.
  • Retained role as Tech Lead for Linux and Networking, as well as owner of the Lab environments.
  • Diagnosed hardware & operating system issues, Tru64, Debian Linux, Alpha & Integrity servers.
  • Attended a 3-Day online instructor led training of Chef Fundamentals (Linux and Windows).
  • Support included training, setup, and troubleshooting of our Linux OS and solutions.
  • Implemented complete systems monitoring solution for Redhat Linux servers.
  • Provided pre- and post-sales technical support of custom Linux applications to sales team and customers during telephone and on-site sales calls.
  • Utilized Linux command line skills to curl Mongo DB and Python LDAP files to AWS EC2 server.
  • Provide day-to-day system administration tasks for multiple clients' Solaris, Linux and Windows servers.
  • Managed multiple partners for this maker of smartphones and webOS, a Linux-based operating system.

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146 Linux Jobs

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25. Customer Requirements
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average Demand
Here's how Customer Requirements is used in Technical Account Manager jobs:
  • Developed and validated server, and storage solutions based on customer requirements which resulted in the increase of customer satisfaction.
  • Communicated strong value propositions and adapted to customer requirements to improve customer success toward core business objectives.
  • Directed project specification review and analysis to deliver devices that met customer requirements.
  • Determined customer requirements and developed innovative customer use cases to drive product adoption.
  • Introduced and positioned Network Appliance product line to address customer requirements.
  • Collaborated with sales team to understand customer requirements and provide support.
  • Utilize project management skills to manage profile updates per customer requirements.
  • Drive customer requirements internally and prioritize them for Product Management team.
  • Applied custom application configurations to satisfy customer requirements
  • Ensured all customer requirements were met prior to final development & deployment of all new accessories and handsets.
  • Established strong relationships based on knowledge of customer requirements, products, and capabilities.
  • Worked with product team in driving customer requirements into the products.
  • Champion and advocate for customer requirements within AWS.
  • Project management: Suite builds per customer requirements.
  • Advocated for the customer throughout the organization to ensure engineering/manufacturing activities complied with customer requirements and issue were successfully resolved.
  • Developed and implemented centralized customer requirements database to improve efficiency in responding to RFQs and technical specification responses.
  • Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Tegile's solutions.
  • Configured custom reports and assisted in Webtrends implementation to accommodate customer requirements.
  • Managed client implementations to customer requirements, project timelines and budget.
  • Collaborated with R&D, Product Marketing and Applications Engineers and Sales to satisfy customer requirements.

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47 Customer Requirements Jobs

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26. Vmware
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average Demand
Here's how Vmware is used in Technical Account Manager jobs:
  • Recruit System Admin, Network Admin, VMWARE Admin, Application Developer, #C.NET Engineers.
  • Spearheaded and led several initiatives internally to address operational challenges, improving the VMware service organization's service delivery model.
  • Engaged with technical staff to mitigate risk by identifying common pitfalls and leveraging resources within VMware & its partner ecosystem.
  • Exceeded sales quotas with placements in multiple technical areas of infrastructure (Cisco, Juniper, VMware, etc.)
  • Facilitated interaction with VMware product teams and subject matter experts to advocate for customers' product enhancement requests.
  • Recruit tech talent for organizations such as Apple, Cisco, Hewlett-Packard, VMWare, and others.
  • Designed and assisted with implementation of VMware cloud computing environments for fortune 500 companies.
  • Trouble shooting VMware ESX and virtual machines.
  • Worked on VMware ESX servers.
  • Help clients solve problems with installed equipment by remotely troubleshooting utilizing the VMware vSphere Client and adjusting system configurations.
  • Involved in consultative review of review of architecture, process, and organizational plans of clients VMware base.
  • Acted as a primary Subject Matter Expert on VMware solutions with a focus on Datacenter technologies.
  • Helped VMware customers implement vSphere infrastructure as per best practice.
  • Provided reporting customization for disk-based, de-duplication and traditional backups * Achieved VTSP certification (VMware Technical Sales Professional)

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25 Vmware Jobs

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27. Problem Resolution
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average Demand
Here's how Problem Resolution is used in Technical Account Manager jobs:
  • Monitored support incidents; Managed support tickets, calls and emails intervening as necessary to facilitate corrective actions and problem resolution.
  • Ensured 'Resolution and Contingency' plans are affected and technical problem resolution is proceeding per process commitments.
  • Provided customer service and problem resolution for vendors and internal customers.
  • Facilitate support and problem resolution for non-standard services for Enterprise.
  • Excelled at incident management and timely problem resolution.
  • Single point of technical/project problem resolution coordination.
  • Managed all open cases and owned problem resolution plans, timely ticket updates, project management of implementation and upgrade activities.
  • Ensured timely collections of receivables, time sheets, and problem resolution by working with appropriate individuals and management.
  • Act as a focal point for high impact, large account problem resolution - including multiple vendor co-ordination.
  • Provide problem resolution, problem management, and proactive notification for UNIX operating systems.
  • Achieved a 91% same day problem resolution of all inquiries forwarded FY2010.
  • Performed troubleshooting, research, and problem resolution for complex software issues.
  • Maintained excellent problem resolution metrics through support ticket tracking and follow up.
  • Directed problem resolution, application development support, and SLO tracking.
  • Steer problem resolution for WAN and LAN outages.
  • Coordinated resources and timelines for problem resolution and proactive updates.
  • Assist in the deployment of problem resolutions Document Knowledge Base articles.

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4 Problem Resolution Jobs

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28. R
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average Demand
Here's how R is used in Technical Account Manager jobs:
  • Positioned and sold security and asset management solutions and educated prospective customers on current IT-related software best practices.
  • Expanded existing accounts while continuously prospecting for, identifying and capitalizing on new business opportunities.
  • Established and expanded relationships with key executives and decision makers within each customer and territory.
  • Trained and Educated customers on company software in a Post-Sales capacity where necessary.
  • Closed technically qualified candidates into prosperous hiring companies.
  • Establish one-to-one relationship with assigned enterprise customers.
  • Manage multiple customer implementations simultaneously.
  • Developed and maintained internal processes and procedures to better and quickly meet the client's needs.
  • Implement YARDI Suit of software products by assisting clients with system implementation and training courses.
  • Coordinate and execute the data recovery process in the event of a Disaster Recovery scenario.
  • Increased sales project pipeline by 100% enabling full capacity of engineering and production.
  • Maintained and leveraged strategic Executive, Channel and VAR relationships to drive new sales.
  • Conducted outbound calling to potential and established customers on a daily basis.
  • Named as Technical Account Manager of the Quarter (FY11/Q3).
  • Partnered directly with hiring managers within the Software Development field.
  • Negotiated fees for permanent job placement directly with hiring managers.
  • Provide technical training and leadership to Sales teams.
  • Process Management: Developed communication and requirement gathering tools and processes for Sales Managers and customers.
  • Respond promptly to enterprise customer problems and questions regarding their EVault implementations.
  • Managed and led Pre-sales/Sales account teams in all technical sales, custom demonstrations, presentations and discussions.

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29. OEM
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average Demand
Here's how OEM is used in Technical Account Manager jobs:
  • Designed OEM third party technical support models; consulted with partners on process of embedding company technology into third party applications.
  • Collaborate with Azure, Office, & OEM Partners product groups to create compelling campaigns drive to sales.
  • Worked with Packard Bell/NEC to resolve technical issues with released PCs in the OEM channel.
  • Supported critical OEM partners in their efforts to bring innovative streaming solutions to market.
  • Work directly with customer to develop and manage OEM and large customer accounts.
  • Managed the initial phase of Google's Search Appliance OEM evaluation project.
  • Secured major contracts from specified technology OEM users through direct sales efforts.
  • Work closely with NeoScale Sales Engineers on all Partner/OEM and End-User issues.
  • Red Hat, Windows 2003/2008 Microsoft OEM and working with Channel Partners
  • Support OEM partner machines for logo compatibility testing.
  • Negotiated account management OEM alliance with BMC software.
  • Prospect for new sales and OEM opportunities.
  • Received OEM Knights (VP Level) award.
  • Performed as key account manager for Kanematsu USA representing Japanese and Asian OEM suppliers.
  • Conducted executive mobile technical reviews for OEMS (Samsung/LG/Nokia) and ODMs.
  • managed key OEM customers with combined sales over $10 Million annually.
  • Market experience includes global lighting OEMs and big-box consumer hardlines.
  • Consulted on pricing strategies for system integrators and OEM resellers.

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88 OEM Jobs

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30. Saas
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low Demand
Here's how Saas is used in Technical Account Manager jobs:
  • Project managed, private label and turnkey enterprise-class, cloud-based SaaS platforms to deliver integrated marketing solutions.
  • Perform Technical Account Management in support of a globally hosted SaaS (Software as a Service) Call Center Solution.
  • Field lead selling cloud IaaS, PaaS & SaaS to global enterprise accounts and software vendors around the world.
  • Owned the account management and implementation of over 35 accounts totaling well over $5M in SaaS services.
  • Perform system administration in support of a globally hosted SaaS (Software as a Service) Solution.
  • Supported partner focused SaaS usage model which provided term licenses based off of service usage.
  • Increased acceptance and licensing opportunities of MV SaaS Service by 100%.
  • Experience with software as a service (SaaS) business models.
  • Led a software support team for a complex SaaS application.
  • Developed understanding of the SaaS platform and web applications.
  • Managed implementation of new SaaS projects.
  • Involved in developing and maintaining SaaS based multi-client platform application.
  • Engage with other companies in the SaaS vertical on behalf of clients for benchmarking and knowledge transfer.
  • Support and manage SaaS, cloud, self hosted and Yardi hosted environments.
  • Lead point of contact for Monta Vista SaaS platform.
  • Provided technical support to clients who implemented Yardi SAAS.
  • Advocated for Virtualization, Cloud, SaaS and Hosted products and service initiatives via vBlock offerings.
  • Cloud Computing en Espa ol: IaaS, PaaS, SaaS.

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402 Saas Jobs

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31. New Customers
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low Demand
Here's how New Customers is used in Technical Account Manager jobs:
  • Provided telephone and on-site support for new customers and prospects, including application information, software/instrument troubleshooting and training.
  • Provide sales support to established and new customers for an aftermarket specialty automotive manufacturer.
  • Develop new customers while maintaining and expanding business within an existing customer base.
  • Train new customers and internal teammates in person and via WebEx, and run client meetings.
  • Manage accounts and develop new customers, contract proposals, quotes, presentations, and budgets.
  • Coordinate the schedule and delivery of hardware and software releases for existing and new customers.
  • Contacted new customers to extend sincere welcome and address technical questions and issues.
  • Provide Technical support to existing customers as well as potential new customers.
  • Developed SILO based site seller presentation for new customers.
  • Added 30 new customers in 2012.
  • Installed, maintained, and repaired wireless infrastructure (802.11a/b & 900Mhz Performed assisting role for installation for new customers.
  • Provide assistance to business and sales teams in onboarding new customers, reaching out to assist them with pain points.
  • Served as trainer and project manager leading webinars for newspaper partners and deployment of new customers.
  • Served as strategic advisor to the client by: o Performing on boarding for new customers.

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87 New Customers Jobs

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32. Html
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low Demand
Here's how Html is used in Technical Account Manager jobs:
  • Expanded technical experience with hands on coding and validation of HTML, CSS, and JavaScript code for web based applications.
  • Created custom search forms using HTML and Java Script - Troubleshot customer issues both on the phone and in person.
  • Proofread and edited detail pages using HTML to ensure description, images, videos, and system requirements are accurate.
  • Facilitate client customization request including reports and SharePoint farm architecture, design using CSS and HTML via SP designer2010/2013.
  • Offered web-based assistance through development with HTML, CSS, and JavaScript coding.
  • Liaised with advertisers and creative shops to insure proper HTML and ActionScript coding.
  • Comb through HTML to determine rendering issues and recommend creative updates.
  • Designed, edited and developed KDP help pages with HTML code.
  • Delegate project tasks to email execution and HTML development team.
  • Created HTML headers, footers and recommended style sheet usage.
  • Write HTML or CSS to translate my design into production-ready code Adapt visual designs into dynamic websites and website templates.
  • Project Management Managed Java / HTML projects adding new features, improving performance and resolving problems.
  • Managed development of iOS, Android and HTML applications for integration into mobile and TV applications.
  • Experience with HTML, CSS, Javascript, jQuery.

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120 Html Jobs

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33. ROI
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low Demand
Here's how ROI is used in Technical Account Manager jobs:
  • Analyzed post-launch performance and delivered reporting/optimization recommendations to maximize ROI.
  • Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action.
  • Positioned Oracle's value proposition to improve the customer's competitive advantage and help increase their ROI in their software infrastructure.
  • Created and managed aligned relationships with nine Fortune 500 Named Accounts to impact their strategic initiatives and ROI.
  • Define and document the clients' business objectives and definition of success (ROI).
  • Completed monthly billing and ROI reporting and analysis for use in future campaign strategy.
  • Analyzed needs and identified solutions fulfilling client performance, compatibility and ROI goals.
  • Maintained traffic, conversion & split test reporting with recommendations to maximize ROI.
  • Performed strategic planning and ROI analysis to deploy and manage technical resources.
  • Worked with teams to provide detailed ROI reports.
  • Created ROI calculator to demonstrate yield improvements.
  • Achieved implementation in 12 months and producing first-year ROI of 1,150% ($1,600,000-$2,000,000).
  • RESULT: ROI of 35% was obtained as a result.
  • Provide strategic advice, technical guidance, and best practices for implementing Siebel products to maximize project success and ROI.
  • Re-established relationships with previous customers in order to renew prior contract agreements for services between the client and Droisys.
  • Established agreements with 3 new clients within the first month of joining Droisys.
  • Launched online advertising campaigns to ensure Microsoft clients, such as Xbox, Bing and MSN, reach expected ROI.
  • Calculate expected ROI on potential eCommerce website features.
  • Configured Kiha's software on Android mobile devices from various OEMs assisting QA via feedback and bug submittal.
  • Lead Android Technical Account Manger for Vodafone, the biggest telecom operator in Europe.

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10 ROI Jobs

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34. Job Boards
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low Demand
Here's how Job Boards is used in Technical Account Manager jobs:
  • Utilized candidate tracking software and job boards to identify quality candidates.
  • Sourced, Recruited and Interviewed candidates utilizing methods such as: Cold Calling, Monster, Job Boards, User Groups.
  • Utilized job fairs, job boards, college recruiting programs, and applicant tracking system to increase pool of qualified applicants.
  • Identified candidates using various job boards and social media sites as well as an internal database and Applicant Tracking Tool.
  • Used JAZZ database to filter candidates, add candidates, post jobs, and advertise on all job boards.
  • Composed job postings used by the recruiting team to post on job boards and source for candidates.
  • Used Social Media, LinkedIn, job boards and various other tools to build pipeline of candidates.
  • Sourced candidates via referrals, Internet sourcing, job boards, and cold calling currently employed candidates.
  • Utilized job boards, LinkedIn, Bullhorn, and other recruiting tools to source candidates.
  • Negotiate cost-effective agreements with staffing vendors and job boards and manage the vendor relationships.
  • Sourced candidates by utilizing various social media, job boards, and niche sites.
  • Posted vacancy announcements & located job boards to analyze resumes.
  • Post jobs using social media, career builder, monster, craigslist, job boards, networking etc.
  • Job boards used: Monster, CareerBuilder, DICE, LinkedIn, The Ladders, Indeed, and Glassdoor.

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1 Job Boards Jobs

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35. Conference Calls
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low Demand
Here's how Conference Calls is used in Technical Account Manager jobs:
  • Participate in daily conference calls with senior management.
  • Participated in regional meetings and conference calls.
  • Conducted daily or weekly customer follow up conference calls for progress and next steps on ongoing complex technical escalations or projects.
  • Provided advanced technical support for complex and ongoing issues, including setting up parallel testing environments and leading technical conference calls.
  • Organized/hosted technical conference calls with all parties; provided engagement updates to our clients management and our clients customer
  • Facilitate and manage conference calls and meetings to discuss client complex requirements with appropriate SME and business unit.
  • Participated in conference calls and on-site meetings to determine custom and interface needs for clients.
  • Communicated with customers through regular meetings / conference calls to review service quality.
  • Managed issues lists, conference calls, and lab visits as needed.
  • Coordinate weekly, impromptu, and project plan conference calls.
  • Participated in conference calls and conducted on-site visits as needed.
  • led several weekly conference calls on the status of licensed Client projects.
  • Conducted regular conference calls, Roadmap sessions and reporting to customer accounts.
  • Assist Sales as Sales Engineer during pre-sales demonstrations and conference calls.
  • Host periodic conference calls and Webex sessions.
  • Escalated issues and conducted weekly conference calls, reports, and updated detailed resolution tracking data in Siebel.

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4 Conference Calls Jobs

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36. C-Level
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low Demand
Here's how C-Level is used in Technical Account Manager jobs:
  • Developed energetic client relationship & stakeholder engagement at executive & C-level.
  • Delivered high-impact presentations and consultative pitches to executives and C-level customers.
  • Engaged director and C-level executives in the demystification of POS technology for mission needs and franchisee POS system education.
  • Provide prompt troubleshooting assistance via email to 164 C-Level executives per month regarding their time sensitive issues.
  • Travel 25% to 50% of the time to visit with Directors and C-level contacts.
  • Apply a consultant approach to all contracts with customer C-Level Executives and IT Groups.
  • Work with end users of all levels, including C-level executives.
  • Managed multiple accounts from SMB to Enterprise including engaging with C-levels.
  • Worked closely with C-Level client leadership to drive new business.
  • Establish and nurture C-level relationships.
  • Key Accomplishments: Work with C-Level customers numerous opportunities.
  • Work with numerous Fortune 500 companies Provide C-level administrative assistant deliverables to client executives.
  • Delivered communication to C-level in regards to incident progress, status, and create post mortem report when needed.
  • Sold/recruited for the IT and Engineering arena Handled all levels of employees from hourly to C-level.

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37. RFP
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low Demand
Here's how RFP is used in Technical Account Manager jobs:
  • Supported the sales team: help manage customer pipeline, delivered presentations, wrote proposals, answered RFP's.
  • Managed RFP responses, supported customer lab testing, and field trials in order to win new customers.
  • Developed a standard RFI / RFP document for partners to use on existing and new opportunities.
  • Provided key leadership during RFP and RFQ process with prospective clients in contention of outsourcing awards.
  • Prepared proposals, negotiated agreements and responded to Requests for Proposal (RFP's).
  • Work closely with Sales, Engineering and Product Management on POC's and RFP's.
  • Crafted RFP service and support strategies to establish a competitive advantage and win new business.
  • Respond quickly and efficiently to RFP's and meet customer deadlines.
  • Prepared and managed responses to client RFP's and RFQ's.
  • Assisted with RFP responses in support of all strategic accounts.
  • Assembled technical proposals RFP and IDIQ for government contracts.
  • Prepared and responded to RFI/RFP/RFQ for projects.
  • Acted in RFP creation process.
  • Provided technical responses and content for proposals in response to RFP's, RFI's, & RFQ's.
  • Created responses to RFP/RFIs, proposals, return on investment, sales presentations, and product documentation for prospects.
  • WORK HISTORY (continued) Provided Technical support for RFP's and all technical proposal responses.
  • Supported sales staff in Pre-Sales capacity, creating and responding to RFPs for potential clients.
  • Drafted RFP requirements for outsourced Call Center service agencies for a Regional Telco.
  • Completed RFPs and orchestrated resolution to client issues.
  • Serve as technical advisor and support requests for proposals (RFPs) for Sales for M2M IOT enterprises.

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38. Salesforce
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low Demand
Here's how Salesforce is used in Technical Account Manager jobs:
  • Conceived and led development of two salesforce.com initiatives for technical field sales force, including activity reporting and product references creation.
  • Collect and enter environment information of customer network into Salesforce.
  • Generated new opportunities/quotes/reports and manage loaner requests using Salesforce.com CRM.
  • Worked on developing customized reports in Salesforce.
  • Keep records of prospective/current merchants in Salesforce.com.
  • Used Salesforce.com to facilitate sales closings.
  • Preformed UAT testing for Salesforce implementation.
  • Managed all prospect/customer data with Salesforce.com.
  • Used Salesforce, Google Drive and Microsoft Office daily to manage internal pipeline, external information and accounts.
  • Use of data entry as well as Salesforce and CRM tools to acquire candidates and consultants.
  • Use of Financial Force Professional Services Automation (PSA) to track customer projects in Salesforce.
  • Managed assigned cases in Salesforce.com, researched software problems, tested software fixes and trained customers.
  • Maintained Knowledge Base system (Salesforce) by contributing technical content information.
  • Call Center based E2E case management using Clarify and Salesforce ticketing systems.
  • Collected and entered OEM royalty reports into Salesforce.com CRM system.
  • Use Salesforce for Incident management and Change Requests.
  • Worked with users across the various lines of businesses to enhance the operations of business processes in Salesforce and Remedyforce.

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64 Salesforce Jobs

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39. Verizon
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low Demand
Here's how Verizon is used in Technical Account Manager jobs:
  • Prepared Go-To-Meeting presentations, quotes and consulted on Verizon business products and services.
  • Created and presented Planning Guides and Scopes of Work to Verizon Wireless marketing, sales, and engineering teams.
  • Develop portfolio and services with Verizon and then manage all aspects of commercial and technical acceptance.
  • Implemented and supported over 20+ projects worth $12.5 million annually for Verizon New England Region.
  • Negotiate with Verizon and 3rd party test houses for successful resolutions of issues and waivers.
  • Participated in product acceptance testing at Verizon Wireless labs in New Jersey.
  • Return rate is 5% less for Verizon than global product.
  • Major accounts included AT&T and Verizon.
  • Work with Sprint FDT, Verizon VEC/My Business/BSD, and AT&T Premiere systems.
  • Increased market share for the Verizon Telecom and Wireless accounts in the Mid-Atlantic region.
  • Provided regular reports of all activities to Verizon and Apertus' Management.
  • Key Accomplishments: Broke the following accounts in first year: Verizon, STG, SRA, ASC, and IBM.
  • Owned several accounts Sprint, Verizon, Qwest, Tracfone and Regional ACG.

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25 Verizon Jobs

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40. Trade Shows
demand arrow
low Demand
Here's how Trade Shows is used in Technical Account Manager jobs:
  • Demonstrated SunSoft Java development technology at industry trade shows.
  • Plan and implement participation in Regional Association Conferences and Trade Shows, and coordinate and execute Account Events and Tech Fairs.
  • Prospected and developed accounts by reviewing Internet sites, local publications, trade shows, business referrals and cold calling.
  • Participated in trade shows, exhibitions & events for networking & generating referrals & staying up to date with competitor activity
  • Supported RFP process and assisted marketing and sales organizations by participating in national sales conferences and trade shows.
  • Provided Java expert support at industry trade shows to help customers understand how to deploy Java technology.
  • Generated qualified candidate database and built relationships through networking events, trade shows, and user groups.
  • Participated in trade shows to ensure maximum return on investment through increased sales and product awareness.
  • Attend trade shows and support Sales team in creating new leads and presenting the solution to prospects
  • Promote company's product offerings during trade shows and special events sponsored by IFI.
  • Represented the Weather Channel at national trade shows and SCTE Cable conventions.
  • Prepared and gave product demonstrations at customer sites and trade shows.
  • Supported numerous trade shows, performed product demonstrations and group presentations.
  • Presented at trade shows, seminars and training events.
  • Presented current and emerging technology at various trade shows.
  • Helped increase sales by over 150% in less than a year through RFPs, trade shows and targeted sales.
  • Company representative at the International Security Conference & Exposition in Las Vegas (ISC West) and ASIS trade shows.
  • Assisted the sales team in promoting product portfolio at CTIA and CES trade shows (particularly Spanish cust.)
  • Attended trade shows to speak with potential clients, demonstrate product offerings, and developed leads.
  • Deliver software sales presentations remotely and at trade shows resulting in 83% conversion rate.

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43 Trade Shows Jobs

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41. Active Directory
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low Demand
Here's how Active Directory is used in Technical Account Manager jobs:
  • Provided custom integration of Active Directory and LDAP integration for Federated Authentication System.
  • Teach Active Directory Troubleshooting workshops for Premier customers.
  • Provided system Administration of Active Directory environment.
  • Monitor, Troubleshoot and administrator of an Exchange and Windows 2008 R2 Active Directory infrastructure for diverse client's profile.
  • Administer and maintain user accounts for Office 365 and Active Directory.
  • Create and configure permission network accounts via Active Directory.
  • Assisted in the architecture of the Active Directory structure.
  • Exchange, Active Directory, SharePoint, Server, Client o Fundamental knowledge of multiple Microsoft and non-Microsoft technologies.

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5 Active Directory Jobs

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42. Technical Solutions
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low Demand
Here's how Technical Solutions is used in Technical Account Manager jobs:
  • Enabled equipment optimization by presented the recommended technical solutions to both technical and non-technical executives, senior leadership, and end-users.
  • Defined the vision and managed client corporate strategy for the execution and delivery of customer-driven technical solutions.
  • Work closely with customers to identify requirements and develop technical solutions to meet exact need.
  • Reviewed technical solutions diagrams and proposals for accuracy.
  • Develop and deploy technical solutions that have resulted in significant new revenue this year.
  • Assist customers with solving issues related to processes, products, and technical solutions.
  • Provided technical solutions for SMT Rework, X-Ray SMT Placement equipment and processes.
  • Managed Projects with complex technical solutions, proof of concepts (POC).
  • Write technical solutions to be posted to internal and external KB resources.
  • Reviewed and assessed clients'' needs and matched with appropriate technical solutions.
  • Developed, designed and implemented technical solutions, including BSS/OSS systems.
  • Generated customized technical solutions for multi-platform architecture leveraging Java, Oracle DBEE, GoldenGate, and Tuxedo.
  • Drive the Technical Process with all Halliburton personnel and provide Technical Solutions to assist Nexen in reaching their goal.
  • Leveraged latest available technologies and equipment to create high-level system architecture, project plans, and technical solutions.
  • Developed technical solutions and strategies for ADP Sales Group in an effort to increase client deliverables.
  • Responded to RFPs, managed proof of concepts and prototyped technical solutions.
  • Aligned client requirements and develop technical solutions Organized trainings for customers users Monitored progress of project installations to ensure successful completion.

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1,064 Technical Solutions Jobs

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43. HR
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low Demand
Here's how HR is used in Technical Account Manager jobs:
  • Insured strict scope alignment throughout engagement duration, while securing customer satisfaction via 'Delivery Excellence' methodologies.
  • Assist with customer PoC/Pilots through effective management of acceptance criteria and issue escalation/resolution.
  • Expanded technology footprint throughout strategic customer base.
  • Provide excellent client service through quick turnaround times, timely follow up, and superior communication talents.
  • Supported the largest on-line event in Internet's history through the deployment of Olympic opportunity.
  • Managed the progress of their technical resources through training, experience and finally certification.
  • Maintain current customer relationships through visits, calls, quarterly reviews and internal/external functions.
  • Followed through the current issues and assigned them to appropriate teams for resolution.
  • Ingested video game and software binaries through Amazon s digital file delivery platform.
  • Managed 100+ accounts monthly throughout the Bay Area and surrounding cities.
  • Reduced overall project time frame enabling an increase in project flow-through.
  • Develop training systems through alpha and best test process cycles.
  • Finalize Scope of Work through formal Technical Review process.
  • Promoted to Account Manager after three months.
  • Managed and executed implementation of new product modules through the customer lifecycle.
  • Logged all helpdesk interactions through YCRM ticketing tool to achieve prompt resolution and high satisfaction for case resolutions.
  • Insured quality support experience through coordination and management of support engineer resources, onsite and remote.
  • Constructed IT recommendations for practices to meet EHR IT requirements.
  • Ordered and installed replacement parts through Technik MFG.
  • Provided insider access to VMware's rich base of virtualization knowledge through delivery of product roadmaps, and pre-release announcements.

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552 HR Jobs

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44. Full Life Cycle
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low Demand
Here's how Full Life Cycle is used in Technical Account Manager jobs:
  • Full life cycle recruitment and placement for several of Austin s top ranked companies (primarily in the Technology space).
  • Manage full life cycle staffing needs by fully qualifying requirements, identifying talent through internal database and networking.
  • Full life cycle recruiting, hiring and management of deployment specialists and trainers in support of contracts.
  • Assigned as the Account Lead and Full Life Cycle Recruiter with NESCO's largest account.
  • Full life cycle recruitment for contract software engineers, SQA engineers/testers and tech writers.
  • Full life cycle recruitment for IT consultants at Enterprise/Fortune 500 Environments.
  • Performed full life cycle of recruitment and managed the ATS system.

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27 Full Life Cycle Jobs

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45. Linkedin
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low Demand
Here's how Linkedin is used in Technical Account Manager jobs:
  • Utilize LinkedIn and Zoom to build a sound sales strategy to leverage existing relationships within an account to capture staffing spend.
  • Skilled at online talent acquisition (LinkedIn, Facebook, and resumes search engines).
  • Utilized LinkedIn for most of my hires by using InMail and user groups.
  • Created Facebook, LinkedIn, Twitter, and Blog accounts.
  • Utilized a variety of online recruiting tools; Dice, Monster, CareerBuilder, LinkedIn, Hotjobs, Craigslist and others.

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2 Linkedin Jobs

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46. Job Orders
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low Demand
Here's how Job Orders is used in Technical Account Manager jobs:
  • Recruited for current and future job orders in the Information Technology, Aerospace/Defense, and Manufacturing industries.
  • Handled the tasks of screening, selecting and submitting candidates to job orders within a defined discipline.
  • Secured and developed local accounts resulting in increased job orders for contract and full-time personnel.
  • Filled job orders and provided on-site support to engineers and technicians at GM.
  • Skilled at obtaining complete job orders from clients to ensure candidate fit.
  • Recruit, interview and submit candidates to clients for open job orders.
  • Conducted interviews, obtained job orders from clients.
  • Major Accomplishments: Placed 11 hiring managers, resulting in increased job orders and closings.

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47. Voip
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low Demand
Here's how Voip is used in Technical Account Manager jobs:
  • Managed multiple VoIP infrastructure design and implementation projects for carrier-bypass conferencing design.
  • Provided remote technical and administrative support to large hosted PBX, VOIP, and Contact Center Customers.
  • Assisted customers in design of 3G wireless and VoIP networks.
  • Designed, configured and managed VoIP servers and IP phones.
  • Architected industrial server hardware and software, and produced product specifications for VoIP gateway solutions.
  • Helped clients manage hosted voip services as well assist customer SIP trucking services.
  • Handled VoIP accounts and circuit cutover projects.
  • Experience with Comdial VoIP products.
  • Provide senior level Sonus/Softswitch technical support to all internal and external Level 3 customers on all aspects of the VOIP network.
  • Conducted technical seminars on nationwide road show involving Meridian VoIP, Contivity/Shasta VPN solutions, and Optera optical transport.

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10 Voip Jobs

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48. Customer Sites
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low Demand
Here's how Customer Sites is used in Technical Account Manager jobs:
  • Directed multiple technical facets of product demonstrations and evaluations at prospective customer sites.
  • Process development and applications support at customer sites world-wide.
  • Performed system demonstrations at customer sites.
  • Utilized an assortment of hand and power tools to install, adjust and level equipment at customer sites.
  • Worked with Computer Associates Development, Support, and Field Services to resolve technical problems at customer sites.
  • Resolved network, peripheral, system, and application issue(s) for customer sites.
  • Work with field engineers for maintenance, repair, and replacement of hardware at customer sites.
  • Verify and maintain the quality of PRISM software as it operates at customer sites.
  • Managed all Human Resource proceedings for co-employed contracting staff members at various customer sites.
  • Organize and implement trials and short term audits on customer sites.
  • Managed the professional service activities at the customer sites.
  • Managed joint development projects where multi-million dollar prototype equipment was introduced at customer sites enabling new business for both parties.
  • Maintained customer sites to insure optimization compliance and Savings Tracked issues from notification to resolution in data base.
  • Managed project implementation of extranet security service at customer sites.
  • Designed and implemented technical infrastructure solutions to support Siebel eBusiness deployments at customer sites.

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28 Customer Sites Jobs

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49. Revenue Growth
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low Demand
Here's how Revenue Growth is used in Technical Account Manager jobs:
  • Managed services through portfolio management including contract consumption, contribution margin, operational expense management, and revenue growth.
  • Recognized opportunities for revenue growth via new product introductions, professional service opportunities and additional support needs.
  • Worked with the Director of Enterprise Service Delivery in developing plans and strategies to achieve post sales services revenue growth.
  • Formulated the system solutions supporting the linear advertising systems for customer accounts, which yielded annual revenue growth.
  • Promote HP services by contributing customer knowledge to support revenue growth, profitability and account retention.
  • Spearheaded efforts to supply clients with improved weekly reporting to more accurately measure revenue growth.
  • Impacted revenue growth through proposals and development for custom client solutions.
  • Developed strong relationships within Lucent's CIO organization & business users enabling revenue growth through an enterprise-wide data warehouse solution.

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64 Revenue Growth Jobs

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50. Smes
demand arrow
low Demand
Here's how Smes is used in Technical Account Manager jobs:
  • Facilitated and managed meeting sessions with SMEs from various business areas including R&D team, product team and carrier.
  • Act as technical liaison to Microsoft SMEs providing support and resolving critical software and technical issues at high-profile client sites.

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3 Smes Jobs

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Technical Account Manager Jobs

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20 Most Common Skills For A Technical Account Manager

Project Management

17.1%

Technical Support

16.1%

Customer Service

14.0%

New Clients

6.0%

New Accounts

5.5%

Database

5.4%

Technical Account Management

5.2%

Business Development

3.9%

SQL

3.3%

Internal Resources

3.2%

Customer Base

2.7%

Cloud

2.6%

Business Requirements

2.5%

Troubleshoot

2.0%

Professional Services

1.9%

CRM

1.8%

Background Checks

1.7%

Information Technology

1.7%

SAN

1.6%

QA

1.6%
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Typical Skill-Sets Required For A Technical Account Manager

Rank Skill
1 Project Management 13.2%
2 Technical Support 12.3%
3 Customer Service 10.8%
4 New Clients 4.6%
5 New Accounts 4.3%
6 Database 4.1%
7 Technical Account Management 4.0%
8 Business Development 3.0%
9 SQL 2.5%
10 Internal Resources 2.5%
11 Customer Base 2.1%
12 Cloud 2.0%
13 Business Requirements 1.9%
14 Troubleshoot 1.5%
15 Professional Services 1.5%
16 CRM 1.4%
17 Background Checks 1.3%
18 Information Technology 1.3%
19 SAN 1.2%
20 QA 1.2%
21 Unix 1.0%
22 SLA 1.0%
23 Issue Resolution 1.0%
24 Linux 1.0%
25 Customer Requirements 1.0%
26 Vmware 1.0%
27 Problem Resolution 0.9%
28 R 0.9%
29 OEM 0.9%
30 Saas 0.9%
31 New Customers 0.8%
32 Html 0.8%
33 ROI 0.8%
34 Job Boards 0.8%
35 Conference Calls 0.8%
36 C-Level 0.8%
37 RFP 0.8%
38 Salesforce 0.8%
39 Verizon 0.7%
40 Trade Shows 0.7%
41 Active Directory 0.7%
42 Technical Solutions 0.7%
43 HR 0.6%
44 Full Life Cycle 0.6%
45 Linkedin 0.6%
46 Job Orders 0.6%
47 Voip 0.6%
48 Customer Sites 0.6%
49 Revenue Growth 0.6%
50 Smes 0.6%
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31,711 Technical Account Manager Jobs

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