What does a technical account manager do?
A technical account manager is primarily responsible for providing technical support to clients through calls and correspondence, securing sales and ensuring customer satisfaction. Aside from assisting clients, a technical account manager may conduct an assessment to determine the needs of a client, perform follow up calls, offer upgrades and add-ons, answer inquiries, troubleshoot, and even provide extensive and detailed instructions to customers on using their products or services. Furthermore, a technical account manager must monitor the delivery of services and report progress to managers or supervisors.
Technical account manager responsibilities
Here are examples of responsibilities from real technical account manager resumes:
- Manage product life-cycle, windows configurations, networking and updates.
- Achieve mastery of all aspect of project executions: planning, tagging, recruitment, QA and monitoring.
- Facilitate clients' integration and adoption of product features to achieve business goals and maximize value of enterprise CRM software.
- Manage product procurement, warranty and SLA agreements, plan resources, budget, and inventory for large, public sector accounts
- Manage multiple functions-projects-programs through impact/scope analysis, resource forecasting, and quality/timely SDLC delivery.
- Project manage, private label and turnkey enterprise-class, cloud-base SaaS platforms to deliver integrate marketing solutions.
- Coordinate with multiple technical departments to troubleshoot highly escalate technical issues including infrastructure, networking, and database.
- Plan and implement architecture in accordance with organizational objectives; evaluate emerging technologies; and adhere to project management best practices.
- Design and oversee implementation of cutting edge cloud computing environments for multiple customers.
- Create, enhance, and protect IP.
- Coordinate installation and monitor NCR @ YS technology for customers.
- Design and champion the acceptance of the new IP storage services networks.
- Recommend ways to align service management processes with the ITIL service management structure.
- Create processes and procedures to ensure customer process are repeat to meet ITIL standards.
- Recognize by management as a strong Sr. TAM and de facto leader on team.
Technical account manager skills and personality traits
We calculated that 8% of Technical Account Managers are proficient in Cloud, Database, and Project Management. They’re also known for soft skills such as Creativity, Time-management skills, and Physical stamina.
We break down the percentage of Technical Account Managers that have these skills listed on their resume here:
- Cloud, 8%
Delivered IT infrastructure solutions like disaster recovery and cloud computing to enterprise customers according to their application load and total throughput.
- Database, 6%
Maintained registration product by proactively monitoring event registration for 15-20 clients - Communicated with internal database and IT teams for troubleshooting.
- Project Management, 6%
Demonstrated success in relationship development, presentation, revenue attainment, project management, account management, and new business development.
- Technical Support, 5%
Developed new specialty chemical business by providing technical support and relationship management across cross functional teams at new and existing accounts.
- Customer Service, 4%
Provided exemplary customer service to all candidates before and after interviews, resulting in unmatched satisfaction and returned business.
- Strong Analytical, 4%
Identify trends and potential problems with strong analytical problem solving skills including timely incident and escalation reporting of critical situations.
Most technical account managers use their skills in "cloud," "database," and "project management" to do their jobs. You can find more detail on essential technical account manager responsibilities here:
Creativity. To carry out their duties, the most important skill for a technical account manager to have is creativity. Their role and responsibilities require that "because a script may be interpreted in different ways, directors must decide on their approach and on how to represent the script’s ideas for the production." Technical account managers often use creativity in their day-to-day job, as shown by this real resume: "inventory management through proprietary crm systems. "
Communication skills. For certain technical account manager responsibilities to be completed, the job requires competence in "communication skills." The day-to-day duties of a technical account manager rely on this skill, as "producers and directors must convey information and ideas clearly in order to coordinate many people to finish a production on time and within budget." For example, this snippet was taken directly from a resume about how this skill applies to what technical account managers do: "maintained effective customer interface through timely/accurate communications (escalation management). "
Leadership skills. A commonly-found skill in technical account manager job descriptions, "leadership skills" is essential to what technical account managers do. Technical account manager responsibilities rely on this skill because "directors instruct actors and help them portray their characters in a believable manner." You can also see how technical account manager duties rely on leadership skills in this resume example: "promoted to a leadership role to build and manage customer relationships in the region west of the mississippi. "
The three companies that hire the most technical account managers are:
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Compare different technical account managers
Technical account manager vs. Director, video production
Video Production Directors are responsible for translating screenplays on to screen and directing operations of video production. Their duties include selecting crew members and cast, scouting locations, developing the script, adjusting lighting and framing, directing actors, musicians other artists, and undertaking editing work with post-production staff. Besides that, they are involved in working with animators or graphics designers in creating visual aspects. Video production directors must be quick thinkers and possess good communication skills to articulate various creative professionals' direction.
There are some key differences in the responsibilities of each position. For example, technical account manager responsibilities require skills like "cloud," "database," "project management," and "technical support." Meanwhile a typical director, video production has skills in areas such as "video content," "photography," "motion graphics," and "production process." This difference in skills reveals the differences in what each career does.
Directors, video production really shine in the start-up industry with an average salary of $67,188. Comparatively, technical account managers tend to make the most money in the manufacturing industry with an average salary of $105,616.The education levels that directors, video production earn slightly differ from technical account managers. In particular, directors, video production are 4.6% less likely to graduate with a Master's Degree than a technical account manager. Additionally, they're 0.0% more likely to earn a Doctoral Degree.Technical account manager vs. Production director
Production directors work with production teams to manage the operation workflow, quality, and schedule adherence. They also monitor production activities to make necessary adjustments to the schedule to ensure that all deliverables are delivered on time, develop ideas for process improvements, and optimize production speed while maintaining the quality of the products. There are a few skills that most employers look for in production directors, like analytical skills, leadership skills, and creativity which are very helpful in fulfilling this role.
Each career also uses different skills, according to real technical account manager resumes. While technical account manager responsibilities can utilize skills like "cloud," "database," "technical support," and "customer service," production directors use skills like "video production," "oversight," "production process," and "audio production."
On average, production directors earn a higher salary than technical account managers. Some industries support higher salaries in each profession. Interestingly enough, production directors earn the most pay in the finance industry with an average salary of $113,409. Whereas technical account managers have higher pay in the manufacturing industry, with an average salary of $105,616.In general, production directors achieve similar levels of education than technical account managers. They're 3.5% less likely to obtain a Master's Degree while being 0.0% more likely to earn a Doctoral Degree.Technical account manager vs. Corporate director
A corporate director is a business individual who is an elected or appointed member of the board of directors that directs or manages a corporation. Corporate directors are responsible for making decisions regarding the supervision of the entire enterprise as well as their products and services. They are in control of others' property and are liable to both their individual and joint actions. Corporate directors are also bound by the duty to act within the scope of their authority and must exercise due care in the performance of their corporate tasks.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from technical account manager resumes include skills like "cloud," "database," "technical support," and "strong analytical," whereas a corporate director is more likely to list skills in "oversight," "financial statements," "patients," and "human resources. "
Corporate directors earn the best pay in the finance industry, where they command an average salary of $164,071. Technical account managers earn the highest pay from the manufacturing industry, with an average salary of $105,616.corporate directors typically earn higher educational levels compared to technical account managers. Specifically, they're 7.1% more likely to graduate with a Master's Degree, and 1.6% more likely to earn a Doctoral Degree.Technical account manager vs. Newscast director
Even though a few skill sets overlap between technical account managers and newscast directors, there are some differences that are important to note. For one, a technical account manager might have more use for skills like "cloud," "database," "project management," and "technical support." Meanwhile, some responsibilities of newscast directors require skills like "control room," "grass," "video playback," and "enps. "
In general, newscast directors hold lower degree levels compared to technical account managers. Newscast directors are 8.4% less likely to earn their Master's Degree and 0.3% more likely to graduate with a Doctoral Degree.Types of technical account manager
Updated January 8, 2025
