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Working As A Technical Advisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $102,000

    Average Salary

What Does A Technical Advisor Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Technical Advisor

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Technical Advisor Career Paths

Technical Advisor
Consultant Manager Account Manager
Senior Account Manager
7 Yearsyrs
Consultant Manager Operations Manager
Senior Operations Manager
9 Yearsyrs
Consultant General Manager Account Manager
Sales Account Manager
6 Yearsyrs
Project Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Project Manager Information Technology Project Manager
Information Technology Director
10 Yearsyrs
Project Manager General Manager Account Manager
Client Services Manager
7 Yearsyrs
Manager Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Assistant Manager Vice President Chief Information Officer
Chief Technology Officer
11 Yearsyrs
Assistant Manager Operations Manager Information Technology Project Manager
Service Delivery Manager
10 Yearsyrs
Assistant Manager Service Manager Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Team Leader Senior Consultant
Information Technology Manager
7 Yearsyrs
Team Leader Senior Consultant Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Team Leader Lead Technician
Technical Manager
7 Yearsyrs
Supervisor Service Manager Information Technology Manager
Information Technology Technical Services Manager
9 Yearsyrs
Lead Technician Project Leader Senior Business Analyst
Implementation Manager
8 Yearsyrs
Lead Technician Technical Manager Technical Support Manager
Technical Services Manager
7 Yearsyrs
Senior Software Engineer Senior Technician Specialist Senior System Administrator
Information Technology Systems Manager
8 Yearsyrs
Field Service Technician Systems Engineer Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Information Technology Consultant Infrastructure Analyst Service Desk Analyst
Service Desk Manager
7 Yearsyrs
Information Technology Consultant Information Technology Administrator Service Desk Analyst
Incident Manager
9 Yearsyrs
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Average Length of Employment
Technical Expert 3.1 years
Technical Advisor 2.0 years
Home Advisor 1.3 years
Top Careers Before Technical Advisor
Cashier 10.4%
Consultant 6.4%
Internship 6.3%
Manager 5.3%
Technician 3.8%
Server 3.6%
Supervisor 3.3%
Volunteer 3.1%
Engineer 2.6%
Owner 2.6%
Top Careers After Technical Advisor
Consultant 10.8%
Manager 6.9%
Technician 4.3%
Owner 4.1%
Director 4.1%
Supervisor 3.2%
Instructor 3.2%
Cashier 3.2%
Internship 3.0%

Do you work as a Technical Advisor?

Average Yearly Salary
$102,000
Show Salaries
$77,000
Min 10%
$102,000
Median 50%
$102,000
Median 50%
$102,000
Median 50%
$102,000
Median 50%
$102,000
Median 50%
$102,000
Median 50%
$102,000
Median 50%
$135,000
Max 90%
Highest Paying City
Washington, DC
Highest Paying State
California
Avg Experience Level
2.4 years
How much does a Technical Advisor make at top companies?
The national average salary for a Technical Advisor in the United States is $102,549 per year or $49 per hour. Those in the bottom 10 percent make under $77,000 a year, and the top 10 percent make over $135,000.

The largest raises come from changing jobs.

See what's out there.

Real Technical Advisor Salaries

Job Title Company Location Start Date Salary
Technical Advisor Rakoczy Molino Mazzochi Siwik LLP Jul 27, 2015 $175,000
Technical Advisor-Mechanical KBR, Inc. Aug 10, 2015 $172,256
Technical Advisor-Mechanical KBR, Inc. Oct 08, 2016 $172,256
Technical Advisor Paul Hastings LLP May 14, 2015 $170,000
Technical Advisor Google Inc. Jun 07, 2016 $164,000
Technical Advisor-Mechanical KBR Technical Services, Inc. May 01, 2015 $162,383
Technical Advisor Ropes & Gray LLP Aug 15, 2016 $160,000
Technical Advisor Rock Solid Images, Inc. Mar 13, 2015 $160,000
Technical Advisor Ropes & Gray LLP Jun 02, 2015 $154,521
Technical Advisor-Process KBR Technical Services, Inc. Jun 13, 2016 $152,000
Technical Advisor KBR, Inc. Feb 06, 2016 $150,651
Electromagnetic (EM) Technology Advisor Rock Solid Images, Inc. May 05, 2016 $150,000 -
$165,000
Technical Patent Advisor (Software Systems) Perkins COIE LLP May 28, 2015 $150,000 -
$165,000
Virtualization Labs Technical Advisor Altera Corporation Feb 11, 2015 $150,000
Technical Advisor-Mechanical KBR, Inc. Jan 10, 2016 $116,616
Technical Advisor/Patent Agent White & Case LLP Jan 12, 2016 $115,369
Technical Advisor Ropes & Gray LLP Sep 02, 2015 $115,000
Technical Advisor Ropes & Gray, LLP Aug 31, 2016 $115,000
Technical Advisor Ropes & Gray LLP Sep 01, 2015 $115,000
Technical Advisor Ropes & Gray, LLP Aug 31, 2016 $115,000
IT Quality Control Advisor Anthem, Inc. Sep 22, 2016 $96,970
Technical Advisor, Database Administrator Caremark, LLC Sep 13, 2016 $96,408 -
$110,000
Technical Advisor Federal Express Corporation Sep 03, 2015 $96,200 -
$122,834
IT Quality Control Advisor Wellpoint, Inc. Jan 22, 2015 $95,930
Technical Advisor-Reliability Halliburton Energy Services, Inc. Nov 18, 2016 $95,000
Technical Advisor (As/400 Rxclaim) Caremark, L.L.C. Oct 16, 2015 $95,000
Technical Advisor Nabors Corporate Services, Inc. May 02, 2016 $95,000
Technical Advisor Oprona, Inc. DBA Rosen USA, Inc. Aug 15, 2016 $94,000

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Top Skills for A Technical Advisor

  1. Customer Service
  2. Patent Applications
  3. Hardware Issues
You can check out examples of real life uses of top skills on resumes here:
  • Trained incoming representatives in proper procedures and customer service by listening to their calls and providing coaching afterwards.
  • Assisted patent attorneys and agents in the preparation and subsequent prosecution of patent applications in the areas of biotechnology and biochemistry.
  • Provided support for any technical or hardware issues.
  • Audit clients' intellectual property portfolios to ensure fiduciary duty with respect to information disclosure and file required documentation.
  • Provided workstation and campus installation, configuration and troubleshooting of Windows operated computers as well as Mac computers.

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Average Salary:

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Top 10 Best States for Technical Advisors

  1. District of Columbia
  2. Delaware
  3. Texas
  4. Massachusetts
  5. New Jersey
  6. Minnesota
  7. Virginia
  8. North Carolina
  9. Rhode Island
  10. Georgia
  • (260 jobs)
  • (84 jobs)
  • (1,588 jobs)
  • (685 jobs)
  • (593 jobs)
  • (473 jobs)
  • (869 jobs)
  • (747 jobs)
  • (74 jobs)
  • (613 jobs)

Technical Advisor Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 7,942 Technical Advisor resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Technical Advisor Resume

View Resume Examples

Technical Advisor Demographics

Gender

Male

66.7%

Female

28.3%

Unknown

4.9%
Ethnicity

White

58.9%

Hispanic or Latino

15.9%

Black or African American

11.5%

Asian

9.2%

Unknown

4.6%
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Foreign Languages Spoken

Spanish

42.6%

French

17.7%

Portuguese

5.6%

German

5.6%

Chinese

4.3%

Arabic

4.3%

Mandarin

3.9%

Russian

3.3%

Italian

2.0%

Japanese

1.6%

Hindi

1.3%

Carrier

1.3%

Korean

1.0%

Croatian

1.0%

Cantonese

1.0%

Amharic

1.0%

Swahili

0.7%

Vietnamese

0.7%

Hungarian

0.7%

Tagalog

0.7%
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Technical Advisor Education

Schools

Arizona State University

6.6%

Texas A&M University

6.6%

University of Pennsylvania

5.9%

George Washington University

5.6%

University of Florida

5.2%

University of Houston

5.2%

New York University

4.9%

University of Maryland - College Park

4.9%

Pennsylvania State University

4.9%

Old Dominion University

4.9%

University of Texas at Austin

4.9%

Full Sail University

4.9%

Purdue University

4.9%

New Mexico State University

4.9%

Thomas Nelson Community College

4.5%

Georgia State University

4.5%

Colorado Technical University

4.5%

Georgia Institute of Technology -

4.2%

Capella University

4.2%

Texas State University

3.8%
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Majors

Business

22.1%

Computer Science

10.3%

Electrical Engineering

7.4%

Information Technology

6.5%

Management

4.9%

Psychology

4.9%

Mechanical Engineering

4.5%

Communication

4.0%

Criminal Justice

3.9%

General Studies

3.6%

Computer Systems Security

3.3%

Management Information Systems

3.0%

Finance

3.0%

Accounting

3.0%

Computer Information Systems

2.8%

Computer Networking

2.6%

Civil Engineering

2.6%

Public Health

2.6%

Economics

2.5%

Chemical Engineering

2.5%
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Degrees

Bachelors

39.8%

Masters

18.8%

High School Diploma

13.7%

Associate

13.2%

Certificate

5.6%

Doctorate

4.3%

Diploma

4.2%

License

0.4%
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What Is It Like To Work As A Technical Advisor

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December 15, 2019 on Zippia

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