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Become A Technical Advisor

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Working As A Technical Advisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Technical Advisor Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Technical Advisor

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Technical Advisor jobs

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Technical Advisor Career Paths

Technical Advisor
Senior Advisor Senior Manager Operations Director
Chief Operating Officer
11 Yearsyrs
Senior Advisor Chief Executive Officer Human Resources Generalist
Director Of Human Resources
10 Yearsyrs
Information Technology Consultant Information Technology Manager
Director Of Information
10 Yearsyrs
Senior Engineer Senior Consultant Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Instructor Program Manager General Manager
Director Of Sales
10 Yearsyrs
Operations Manager Plant Manager
General Manager
7 Yearsyrs
Technical Director Director Of Information
Information Technology Director
10 Yearsyrs
Senior Engineer Senior Systems Engineer Systems Administrator
Information Technology Manager
8 Yearsyrs
Service Manager General Manager Account Executive
Marketing Manager
6 Yearsyrs
Operations Manager General Manager
Operations Director
9 Yearsyrs
Specialist Account Manager Sales Manager
Operations Manager
7 Yearsyrs
Senior Project Manager Program Director Operations Director
President Of Operations
11 Yearsyrs
Specialist Analyst Business Analyst
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Service Manager Operations Manager
Purchasing Manager
9 Yearsyrs
Senior Project Manager Business Developer Business Development Manager
Senior Account Manager
7 Yearsyrs
Instructor Project Manager Program Manager
Senior Manager
10 Yearsyrs
Information Technology Consultant Information Technology Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
Technical Director Production Manager Senior Manager
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Senior Specialist 3.6 years
Technical Expert 2.8 years
Senior Advisor 2.7 years
Support Specialist 2.3 years
Technical Advisor 2.0 years
Home Advisor 1.2 years
Top Employers Before
Cashier 7.7%
Consultant 7.1%
Internship 6.4%
Manager 4.3%
Technician 4.0%
Supervisor 3.4%
Top Employers After
Consultant 10.7%
Manager 6.5%
Technician 4.5%
Director 4.0%
Owner 3.7%
Instructor 3.6%
Internship 3.3%
Supervisor 3.0%

Technical Advisor Demographics

Gender

Male

70.1%

Female

27.7%

Unknown

2.3%
Ethnicity

White

76.9%

Hispanic or Latino

10.4%

Asian

9.4%

Unknown

2.7%

Black or African American

0.7%
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Languages Spoken

Spanish

39.5%

French

16.8%

German

5.5%

Arabic

5.5%

Mandarin

5.1%

Chinese

5.1%

Portuguese

4.7%

Russian

2.7%

Korean

2.3%

Italian

2.0%

Hindi

1.6%

Japanese

1.6%

Vietnamese

1.2%

Cantonese

1.2%

Carrier

1.2%

Croatian

1.2%

Swahili

0.8%

Tamil

0.8%

Tagalog

0.8%

Amharic

0.8%
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Technical Advisor Education

Schools

University of Phoenix

17.7%

Arizona State University

5.9%

George Washington University

5.7%

Texas A&M University

5.7%

Old Dominion University

4.9%

University of Texas at Austin

4.9%

University of Maryland - University College

4.4%

Georgia State University

4.4%

University of Houston

4.4%

University of Maryland - College Park

4.1%

Pennsylvania State University

4.1%

Georgia Institute of Technology -

4.1%

New Mexico State University

4.1%

New York University

3.9%

Colorado Technical University

3.9%

Wayne State University

3.6%

George Mason University

3.6%

University of Florida

3.6%

University of Oregon

3.6%

University of Memphis

3.6%
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Majors

Business

24.7%

Computer Science

10.6%

Electrical Engineering

7.1%

Mechanical Engineering

6.2%

Management

5.6%

Information Technology

5.6%

Computer Information Systems

5.0%

Psychology

4.5%

Communication

3.8%

Criminal Justice

3.4%

Computer Networking

2.7%

Finance

2.6%

General Studies

2.6%

Project Management

2.4%

Accounting

2.4%

Education

2.3%

Automotive Technology

2.2%

Management Information Systems

2.2%

Law

2.2%

Public Health

2.1%
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Degrees

Bachelors

35.8%

Other

23.2%

Masters

21.0%

Associate

9.7%

Doctorate

4.4%

Certificate

4.3%

Diploma

1.4%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Technical Advisor Salaries

Job Title Company Location Start Date Salary
Technical Advisor Rakoczy Molino Mazzochi Siwik LLP Chicago, IL Jul 27, 2015 $175,000
Technical Advisor-Mechanical KBR, Inc. Houston, TX Aug 10, 2015 $172,256
Technical Advisor-Mechanical KBR, Inc. Houston, TX Oct 08, 2016 $172,256
Technical Advisor Paul Hastings LLP Washington, DC May 14, 2015 $170,000
Technical Advisor Google Inc. Mountain View, CA Jun 07, 2016 $164,000
Technical Advisor-Mechanical KBR Technical Services, Inc. Houston, TX May 01, 2015 $162,383
Technical Advisor Ropes & Gray LLP East Palo Alto, CA Aug 15, 2016 $160,000
Technical Advisor Rock Solid Images, Inc. Houston, TX Mar 13, 2015 $160,000
Technical Advisor Ropes & Gray LLP Chicago, IL Jun 02, 2015 $154,521
Technical Advisor-Process KBR Technical Services, Inc. Houston, TX Jun 13, 2016 $152,000
Technical Advisor KBR, Inc. Houston, TX Feb 06, 2016 $150,651
Technical Patent Advisor (Software Systems) Perkins COIE LLP Palo Alto, CA May 28, 2015 $150,000 -
$165,000
Electromagnetic (EM) Technology Advisor Rock Solid Images, Inc. Houston, TX May 05, 2016 $150,000 -
$165,000
Virtualization Labs Technical Advisor Altera Corporation San Jose, CA Feb 11, 2015 $150,000
Technical Advisor-Mechanical KBR, Inc. Houston, TX Jan 10, 2016 $116,616
Technical Advisor/Patent Agent White & Case LLP Boston, MA Jan 12, 2016 $115,369
Technical Advisor Ropes & Gray, LLP New York, NY Aug 31, 2016 $115,000
Technical Advisor Ropes & Gray LLP New York, NY Sep 02, 2015 $115,000
Technical Advisor Ropes & Gray LLP Washington, DC Sep 01, 2015 $115,000
Technical Advisor Ropes & Gray, LLP Washington, DC Aug 31, 2016 $115,000
Technical Advisor Caremark, L.L.C. Buffalo Grove, IL Feb 09, 2015 $115,000
IT Quality Control Advisor Anthem, Inc. Richmond, VA Sep 22, 2016 $96,970
Technical Advisor, Database Administrator Caremark, LLC Irving, TX Sep 13, 2016 $96,408 -
$110,000
Technical Advisor Federal Express Corporation Miami, FL Sep 03, 2015 $96,200 -
$122,834
IT Quality Control Advisor Wellpoint, Inc. Wallingford, CT Jan 22, 2015 $95,930
Technical Advisor-Reliability Halliburton Energy Services, Inc. Houston, TX Nov 18, 2016 $95,000
Technical Advisor (As/400 Rxclaim) Caremark, L.L.C. Buffalo Grove, IL Oct 16, 2015 $95,000
Technical Advisor Nabors Corporate Services, Inc. Houston, TX May 02, 2016 $95,000
Technical Advisor Oprona, Inc. DBA Rosen USA, Inc. Houston, TX Aug 15, 2016 $94,000

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Top Skills for A Technical Advisor

PatentApplicationsCustomerServiceHardwareIssuesProceduresIOSDevicesSafetyComplexTechnicalIssuesWindowsXPCustomerSatisfactionDataEntryWebTechnicalSupportMacOSXInternetAppleProductsFinancialPhoneCallsTechnicalAssistanceSetupAdditional

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Top Technical Advisor Skills

  1. Patent Applications
  2. Customer Service
  3. Hardware Issues
You can check out examples of real life uses of top skills on resumes here:
  • Worked with foreign associates on the prosecution of foreign patent applications and manage portfolios of foreign applications.
  • Developed outstanding multitasking skills in order to provide efficient, immaculate customer service.
  • Set up repair service for hardware issues or broken devices.
  • Initiated numerous changes to operating and surveillance procedures to ensure configuration control and consistency during implementation.
  • Stay abreast of new and emerging issues that arise with the iOS devices.

Top Technical Advisor Employers

Technical Advisor Videos

BBVA Compass: A Day in the Life of a Sales & Service Advisor (SSA)

A Day In The Life Of A Technical Advisor

Career Advice on becoming an Electrical Engineer by Allan H (Full Version)

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