Network Technician jobs at Technical and Management Resources

Join our family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us? Position Overview: The Senior Network Architect will play a pivotal role in designing, implementing, and managing the organization's network infrastructure. This role demands extensive hands-on experience with Cisco, Meraki, Aruba, and Palo Alto hardware, with a specialized focus on wireless networks and deployments. The ideal candidate will have a track record of leading network modernization projects and conducting comprehensive site surveys. Additionally, the Senior Network Architect will lead and mentor a team of network engineers, ensuring alignment with architectural standards and project goals. This role ensures the network meets high-performance, scalability, and security requirements, supporting both current and future business needs. Key Responsibilities: Ensure the network infrastructure supports scalability, performance, and security, aligning with business goals. Lead efforts in network modernization, leveraging best practices and state-of-the-art solutions. Design and deploy wireless networks, ensuring coverage, performance, and security meet or exceed industry standards. Conduct detailed site surveys for wireless deployments, ensuring optimal placement of access points and minimal interference. Troubleshoot and resolve wireless network issues, ensuring minimal downtime and seamless user experience. Work with third-party vendors and internal teams to deploy wireless networks efficiently and securely. Configure and manage hardware across Cisco, Meraki, Aruba, and Palo Alto platforms. Ensure seamless integration of network components with cloud and on premises infrastructure. Stay updated with the latest technology trends and vendor solutions to recommend the best-fit hardware for the organization. Lead network modernization projects, including migrations, upgrades, and large-scale deployments. Collaborate with stakeholders, including IT leadership and external partners, to ensure projects meet deadlines and budgetary constraints. Provide hands-on technical leadership to other network engineers, ensuring adherence to best practices. Design networks with robust security protocols, utilizing firewall technologies (such as Palo Alto) to safeguard against threats. Ensure compliance with regulatory standards, industry best practices, and internal security policies. Proactively monitor the network for performance issues, implementing upgrades and fixes as necessary. Analyze current network configurations and propose enhancements to improve resilience, security, and performance. Lead and mentor a team of network engineers, providing guidance, support, and professional development. Foster a collaborative and high-performance environment, ensuring the team meets architectural and project goals. Coordinate team efforts to ensure the successful execution of network projects. Qualifications: Education: Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. Experience: 8+ years of experience in network architecture, with a strong emphasis on wireless network design and deployment. Proven experience working with Cisco, Meraki, Aruba, and Palo Alto hardware. Extensive hands-on experience with network modernization projects. Certifications: Cisco CCNP/CCIE, Aruba Certified Mobility Expert (ACMX), and Palo Alto Networks Certified Network Security Engineer (PCNSE) are highly desirable. Working Conditions: This is a full-time position. Regular travel within the North American region will be required, remote working will be considered for the right candidate, but regular site visits are a requirement. Ability to work outside of regular business hours to address critical issues or during emergencies. Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards. Work is performed in an office environment, with the potential for occasional work outdoors or in a warehouse. It requires the ability to operate standard office equipment, as well as occasionally lift up to 25lbs.

World Wide Technology (WWT), a global technology solutions provider with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its 4 million square feet of global warehousing, distribution and integration space. With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 11 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and leadership for diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities. World Wide Technology is looking for a (Data Center Engineer). This job is part of WWT's Strategic Resourcing services. The candidate will be supporting a WWT customer and will be employed by one of WWT's preferred partners. The partner will provide full compensation and benefit information prior to employment with the partner. Job Title: Data Center Engineer Location: Onsite Columbus, OH 5 days a week - Thursday - Sunday 7a-5p or Wed-Sun 7a-3p Duration: 6+ months We are looking for Data Center Engineers not network engineers Position Summary Oversee the daily operations of systems and applications in the data centers, including hardware and software installation, configuration, and troubleshooting. May participate in on-call rotation to provide 24/7 support. Job Description Monitors and maintains the data center infrastructure and systems, including servers, storage, and network equipment, and oversees the installation and decommission of devices. Reports on the physical infrastructure, including cooling, humidity, and power. Direct and mentors Data Center staff on technical aspects of their daily work. Provides leadership for small to medium projects. Basic Storage Area Network knowledge, required. Experience supporting and troubleshooting Cisco UCS hardware, required. Experience designing and implementing data center environments including power, cooling, rack layouts, and cable management, required. Experience with day-to-day virtual server management with VMware vSphere, required. Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current pay range for this position is $60 to $70 hourly. Actual pay will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs, and will be set by your employer. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in base pay. EEO Statement: WWT is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The primary function of this role is to triage, diagnosis and remediate company's network systems and service, which includes triaging and remediating incidents related company Wide Area Network (WAN) and Local Area Network (LAN) services. This role is responsible for the overall stability, security and sustainability of company's WAN, LAN and Customer Facing wi-fi infrastructure. This role interfaces directly with end users, technology partners and internal technology teams. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Top 3 skills - Troubleshooting, some experience in routing and switching, Service Now and similar tools, change management. Being able to speak communicate and multitask, introductory Linux, mostly verbal and written communication- technical skills come second. Project person will be supporting - Supporting stores, Distribution and manufacturing centers, working with external vendors and internet providers, Operations based. Responsibilities: Leverage experience and knowledge of WAN, LAN and WLAN infrastructure to triage, diagnosis and remediate wireless infrastructure incidents Technical Subject Matter Expert on company's customer facing network environments and operations Leverage experience and knowledge of wide area network routing protocols and devices and local area network switching protocols and devices to triage, diagnosis and remediate WAN and LAN network alerts to insure availability and mean-time-to-repair service levels agreements are achieved Provide first level and second network operations for all WAN, LAN and wireless related incidents, Experience with SDWAN platforms Triage and remediate VSAT, cellular and wired and wireless WAN and LAN incidents Recognize and appropriately escalate high priority incidents quickly to proper network level 3 team Provide critical network incident conference call facilitation and assistance Create and review network device and network system change procedures and documentation Perform proactive maintenance on network routers, switches, wireless access points and other network equipment Network device implementation support and assistance for new network devices Experience with applications like ServiceNow ticketing, WhatUp Gold, and Arista/Aruba networks Assist with standard network requests to assist ETMs (Enterprise Technology Managers) in new store standup and installations Qualifications: 3-5 years of experience working in network technologies 3-5 Experience with wi-fi and wireless infrastructures Experience and knowledge of Network routing and switching protocols required Good customer service skills required. Experience in troubleshooting routers and Hewlett-Packard switches a plus Familiarity and experience with SDWAN Platforms Experience with Extreme Network wireless access points a plus Highly motivated and service oriented Must be self-motivated and capable of working with minimal supervision Must be able to work within a team environment and/or individually Excellent organizational, multi-tasking, and teamwork skills. Previous experience with network monitoring tools a plus Desire to learn new technologies and keep technical skills current Strong communication skills both verbal and written required Requires weekend coverage and night coverage Required Skills: Experience in troubleshooting Linux based/Cisco/Arista network routers and Aruba/Cisco switches Familiarity and experience with XIQ wireless access points Experience with Aruba EdgeConnect SDWAN Platform Experience and familiarity with Linux Operating system a plus Previous experience with network monitoring tools

The Network Architect is responsible for designing, planning, and overseeing the implementation of an organization's network infrastructure. This role focuses on ensuring the network meets business requirements for performance, scalability, security, and reliability. Network Architects work with various IT teams to develop efficient and cost-effective network solutions, optimize the use of network resources, and ensure smooth connectivity across an organization's internal and external systems. Responsibilities: Design, develop, and implement robust network infrastructures, including LAN, WAN, and cloud networks, to meet the organization's communication and data transfer needs. Implement and enforce network security protocols, including firewalls, VPNs, and encryption techniques, to protect data and prevent unauthorized access. Plan and design network capacity to handle future growth and ensure that resources are allocated efficiently to meet traffic and user demands. Identify network issues and bottlenecks, troubleshoot problems, and optimize network performance for maximum efficiency and reliability. Work closely with other IT teams (systems administrators, security teams, cloud engineers) to ensure seamless integration of network infrastructure with existing IT systems and services. Work with vendors and service providers to select, purchase, and manage network equipment (routers, switches, cables, etc.) and services (internet, cloud services, etc.). Maintain detailed documentation of network designs, configurations, and processes. Provide regular performance reports and status updates to management and stakeholders. Ensure the network architecture complies with industry standards, legal regulations, and organizational policies regarding security, data privacy, and performance. Stay updated on the latest networking technologies, protocols, and industry trends. Assess new tools and technologies that could improve the organization's network infrastructure. Design and implement disaster recovery strategies, ensuring that critical network services can be restored quickly in the event of an outage or failure. Other duties as assigned. Qualifications: 5+ years of experience in network design, administration, or engineering, with a deep understanding of network protocols and technologies. Certifications: Cisco Certified Network Professional (CCNP) Cisco Certified Internetwork Expert (CCIE) CompTIA Network+ Certified Information Systems Security Professional (CISSP) Strong knowledge of networking protocols such as TCP/IP, DNS, DHCP, BGP, and OSPF. Experience with network hardware (routers, switches, firewalls, access points) and configuration. In-depth knowledge of network security practices and protocols, including firewalls, VPNs, intrusion detection systems, and encryption technologies. Ability to diagnose and resolve network issues quickly and effectively, ensuring minimal downtime. Strong organizational skills and the ability to manage multiple network projects, timelines, and budgets. Excellent communication skills to collaborate with IT teams, vendors, and stakeholders. Ability to explain complex network concepts to non-technical stakeholders. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Occasional walking between facilities. Occasional lifting, pushing, pulling up to 15 lbs.

The Network Architect is responsible for designing, planning, and overseeing the implementation of an organization's network infrastructure. This role focuses on ensuring the network meets business requirements for performance, scalability, security, and reliability. Network Architects work with various IT teams to develop efficient and cost-effective network solutions, optimize the use of network resources, and ensure smooth connectivity across an organization's internal and external systems. Responsibilities: · Design, develop, and implement robust network infrastructures, including LAN, WAN, and cloud networks, to meet the organization's communication and data transfer needs. · Implement and enforce network security protocols, including firewalls, VPNs, and encryption techniques, to protect data and prevent unauthorized access. · Plan and design network capacity to handle future growth and ensure that resources are allocated efficiently to meet traffic and user demands. · Identify network issues and bottlenecks, troubleshoot problems, and optimize network performance for maximum efficiency and reliability. · Work closely with other IT teams (systems administrators, security teams, cloud engineers) to ensure seamless integration of network infrastructure with existing IT systems and services. · Work with vendors and service providers to select, purchase, and manage network equipment (routers, switches, cables, etc.) and services (internet, cloud services, etc.). · Maintain detailed documentation of network designs, configurations, and processes. Provide regular performance reports and status updates to management and stakeholders. · Ensure the network architecture complies with industry standards, legal regulations, and organizational policies regarding security, data privacy, and performance. · Stay updated on the latest networking technologies, protocols, and industry trends. Assess new tools and technologies that could improve the organization's network infrastructure. · Design and implement disaster recovery strategies, ensuring that critical network services can be restored quickly in the event of an outage or failure. Other duties as assigned. Qualifications: · 5+ years of experience in network design, administration, or engineering, with a deep understanding of network protocols and technologies. · Certifications: o Cisco Certified Network Professional (CCNP) o Cisco Certified Internetwork Expert (CCIE) o CompTIA Network+ o Certified Information Systems Security Professional (CISSP) · Strong knowledge of networking protocols such as TCP/IP, DNS, DHCP, BGP, and OSPF. Experience with network hardware (routers, switches, firewalls, access points) and configuration. · In-depth knowledge of network security practices and protocols, including firewalls, VPNs, intrusion detection systems, and encryption technologies. · Ability to diagnose and resolve network issues quickly and effectively, ensuring minimal downtime. · Strong organizational skills and the ability to manage multiple network projects, timelines, and budgets. · Excellent communication skills to collaborate with IT teams, vendors, and stakeholders. Ability to explain complex network concepts to non-technical stakeholders. Physical Requirements: · Prolonged periods sitting at a desk and working on a computer. · Occasional walking between facilities. · Occasional lifting, pushing, pulling up to 15 lbs. Encore Technolgies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Lead Network Engineer/Architect (Remote with 20-25% Travel) Optomi in partnership with a major client is seeking an experienced Lead Network Architect to join their team. This will be a highly visible, consulting role but will also help with implementations and large-scale projects. This candidate will work remotely but travel to client sites as needed, mostly in the Northeast but potentially internationally as well. Some of the primary technologies will be Cisco, Meraki, SD-WAN, Arista, and Palo Alto. A CCIE level certification is highly preferred. Responsibilities: Support Fortune 500 enterprise clients across financial services, manufacturing, and global commercial industries Lead the design and implementation of enterprise routing, switching, and data center network architectures with a primary focus on Cisco and Arista technologies. Develop scalable campus architectures (Catalyst 9K, VSS/StackWise Virtual, SDA not required but beneficial). Execute end-to-end project delivery including configuration, integration, cutovers, migrations, and post-deployment optimization. Perform advanced troubleshooting across multi-vendor network stacks (Cisco, Arista, Palo Alto, Meraki). Apply today if your background includes: Ability to travel 20-25% of the time Extensive network engineering and architecture experience across large scale enterprise environments Experience with Cisco, Meraki, Arista, Palo Alto, and SD-WAN technology Experience leading network delivery, topology, cutover and project implementations Strong business acumen and client facing experience working directly with the customer

Lead Network Engineer/Architect (Remote with 20-25% Travel) Optomi in partnership with a major client is seeking an experienced Lead Network Architect to join their team. This will be a highly visible, consulting role but will also help with implementations and large-scale projects. This candidate will work remotely but travel to client sites as needed, mostly in the Northeast but potentially internationally as well. Some of the primary technologies will be Cisco, Meraki, SD-WAN, Arista, and Palo Alto. A CCIE level certification is highly preferred. Responsibilities: Support Fortune 500 enterprise clients across financial services, manufacturing, and global commercial industries Lead the design and implementation of enterprise routing, switching, and data center network architectures with a primary focus on Cisco and Arista technologies. Develop scalable campus architectures (Catalyst 9K, VSS/StackWise Virtual, SDA not required but beneficial). Execute end-to-end project delivery including configuration, integration, cutovers, migrations, and post-deployment optimization. Perform advanced troubleshooting across multi-vendor network stacks (Cisco, Arista, Palo Alto, Meraki). Apply today if your background includes: Ability to travel 20-25% of the time Extensive network engineering and architecture experience across large scale enterprise environments Experience with Cisco, Meraki, Arista, Palo Alto, and SD-WAN technology Experience leading network delivery, topology, cutover and project implementations Strong business acumen and client facing experience working directly with the customer

Lead Network Engineer/Architect (Remote with 20-25% Travel) Optomi in partnership with a major client is seeking an experienced Lead Network Architect to join their team. This will be a highly visible, consulting role but will also help with implementations and large-scale projects. This candidate will work remotely but travel to client sites as needed, mostly in the Northeast but potentially internationally as well. Some of the primary technologies will be Cisco, Meraki, SD-WAN, Arista, and Palo Alto. A CCIE level certification is highly preferred. Responsibilities: Support Fortune 500 enterprise clients across financial services, manufacturing, and global commercial industries Lead the design and implementation of enterprise routing, switching, and data center network architectures with a primary focus on Cisco and Arista technologies. Develop scalable campus architectures (Catalyst 9K, VSS/StackWise Virtual, SDA not required but beneficial). Execute end-to-end project delivery including configuration, integration, cutovers, migrations, and post-deployment optimization. Perform advanced troubleshooting across multi-vendor network stacks (Cisco, Arista, Palo Alto, Meraki). Apply today if your background includes: Ability to travel 20-25% of the time Extensive network engineering and architecture experience across large scale enterprise environments Experience with Cisco, Meraki, Arista, Palo Alto, and SD-WAN technology Experience leading network delivery, topology, cutover and project implementations Strong business acumen and client facing experience working directly with the customer

Lead Network Engineer/Architect (Remote with 20-25% Travel) Optomi in partnership with a major client is seeking an experienced Lead Network Architect to join their team. This will be a highly visible, consulting role but will also help with implementations and large-scale projects. This candidate will work remotely but travel to client sites as needed, mostly in the Northeast but potentially internationally as well. Some of the primary technologies will be Cisco, Meraki, SD-WAN, Arista, and Palo Alto. A CCIE level certification is highly preferred. Responsibilities: Support Fortune 500 enterprise clients across financial services, manufacturing, and global commercial industries Lead the design and implementation of enterprise routing, switching, and data center network architectures with a primary focus on Cisco and Arista technologies. Develop scalable campus architectures (Catalyst 9K, VSS/StackWise Virtual, SDA not required but beneficial). Execute end-to-end project delivery including configuration, integration, cutovers, migrations, and post-deployment optimization. Perform advanced troubleshooting across multi-vendor network stacks (Cisco, Arista, Palo Alto, Meraki). Apply today if your background includes: Ability to travel 20-25% of the time Extensive network engineering and architecture experience across large scale enterprise environments Experience with Cisco, Meraki, Arista, Palo Alto, and SD-WAN technology Experience leading network delivery, topology, cutover and project implementations Strong business acumen and client facing experience working directly with the customer

Lead Network Engineer/Architect (Remote with 20-25% Travel) Optomi in partnership with a major client is seeking an experienced Lead Network Architect to join their team. This will be a highly visible, consulting role but will also help with implementations and large-scale projects. This candidate will work remotely but travel to client sites as needed, mostly in the Northeast but potentially internationally as well. Some of the primary technologies will be Cisco, Meraki, SD-WAN, Arista, and Palo Alto. A CCIE level certification is highly preferred. Responsibilities: Support Fortune 500 enterprise clients across financial services, manufacturing, and global commercial industries Lead the design and implementation of enterprise routing, switching, and data center network architectures with a primary focus on Cisco and Arista technologies. Develop scalable campus architectures (Catalyst 9K, VSS/StackWise Virtual, SDA not required but beneficial). Execute end-to-end project delivery including configuration, integration, cutovers, migrations, and post-deployment optimization. Perform advanced troubleshooting across multi-vendor network stacks (Cisco, Arista, Palo Alto, Meraki). Apply today if your background includes: Ability to travel 20-25% of the time Extensive network engineering and architecture experience across large scale enterprise environments Experience with Cisco, Meraki, Arista, Palo Alto, and SD-WAN technology Experience leading network delivery, topology, cutover and project implementations Strong business acumen and client facing experience working directly with the customer

Lead Network Engineer/Architect (Remote with 20-25% Travel) Optomi in partnership with a major client is seeking an experienced Lead Network Architect to join their team. This will be a highly visible, consulting role but will also help with implementations and large-scale projects. This candidate will work remotely but travel to client sites as needed, mostly in the Northeast but potentially internationally as well. Some of the primary technologies will be Cisco, Meraki, SD-WAN, Arista, and Palo Alto. A CCIE level certification is highly preferred. Responsibilities: Support Fortune 500 enterprise clients across financial services, manufacturing, and global commercial industries Lead the design and implementation of enterprise routing, switching, and data center network architectures with a primary focus on Cisco and Arista technologies. Develop scalable campus architectures (Catalyst 9K, VSS/StackWise Virtual, SDA not required but beneficial). Execute end-to-end project delivery including configuration, integration, cutovers, migrations, and post-deployment optimization. Perform advanced troubleshooting across multi-vendor network stacks (Cisco, Arista, Palo Alto, Meraki). Apply today if your background includes: Ability to travel 20-25% of the time Extensive network engineering and architecture experience across large scale enterprise environments Experience with Cisco, Meraki, Arista, Palo Alto, and SD-WAN technology Experience leading network delivery, topology, cutover and project implementations Strong business acumen and client facing experience working directly with the customer

Lead Network Engineer/Architect (Remote with 20-25% Travel) Optomi in partnership with a major client is seeking an experienced Lead Network Architect to join their team. This will be a highly visible, consulting role but will also help with implementations and large-scale projects. This candidate will work remotely but travel to client sites as needed, mostly in the Northeast but potentially internationally as well. Some of the primary technologies will be Cisco, Meraki, SD-WAN, Arista, and Palo Alto. A CCIE level certification is highly preferred. Responsibilities: Support Fortune 500 enterprise clients across financial services, manufacturing, and global commercial industries Lead the design and implementation of enterprise routing, switching, and data center network architectures with a primary focus on Cisco and Arista technologies. Develop scalable campus architectures (Catalyst 9K, VSS/StackWise Virtual, SDA not required but beneficial). Execute end-to-end project delivery including configuration, integration, cutovers, migrations, and post-deployment optimization. Perform advanced troubleshooting across multi-vendor network stacks (Cisco, Arista, Palo Alto, Meraki). Apply today if your background includes: Ability to travel 20-25% of the time Extensive network engineering and architecture experience across large scale enterprise environments Experience with Cisco, Meraki, Arista, Palo Alto, and SD-WAN technology Experience leading network delivery, topology, cutover and project implementations Strong business acumen and client facing experience working directly with the customer

Lead Network Engineer/Architect (Remote with 20-25% Travel) Optomi in partnership with a major client is seeking an experienced Lead Network Architect to join their team. This will be a highly visible, consulting role but will also help with implementations and large-scale projects. This candidate will work remotely but travel to client sites as needed, mostly in the Northeast but potentially internationally as well. Some of the primary technologies will be Cisco, Meraki, SD-WAN, Arista, and Palo Alto. A CCIE level certification is highly preferred. Responsibilities: Support Fortune 500 enterprise clients across financial services, manufacturing, and global commercial industries Lead the design and implementation of enterprise routing, switching, and data center network architectures with a primary focus on Cisco and Arista technologies. Develop scalable campus architectures (Catalyst 9K, VSS/StackWise Virtual, SDA not required but beneficial). Execute end-to-end project delivery including configuration, integration, cutovers, migrations, and post-deployment optimization. Perform advanced troubleshooting across multi-vendor network stacks (Cisco, Arista, Palo Alto, Meraki). Apply today if your background includes: Ability to travel 20-25% of the time Extensive network engineering and architecture experience across large scale enterprise environments Experience with Cisco, Meraki, Arista, Palo Alto, and SD-WAN technology Experience leading network delivery, topology, cutover and project implementations Strong business acumen and client facing experience working directly with the customer

The broader Edge Network Services (ENS) organization designs, builds(deploys), and supports(operates) a network of 2B+ active users of Facebook platform, 1B+ active users from Messenger, 1B+ users from Instagram and 1B+ users from Whatsapp. The ENS organization is organized into three global groups: "ENS Global Edge & Backbone Deploy," "ENS Foundation," and "ENS Global Operations." Each group has global scope across the lifecycle of support.The ENS Operations Team exists "to operate the world's most available, efficient, and useful network." Whether it's our day to day management of hundreds of technicians working to repair and maintain Facebook's global infrastructure, targeted reliability initiatives, or evolving our digital systems to improve efficiency and manage business risk, our team is accountable. We provide the services to manage network operations across data center, backbone, subsea, and edge locations; and on-network and off-network CDN infrastructure.This role will be part of a team of operations engineers that automate what makes sense to approach "Zero Touch Operations" and enable improved efficiency and productivity of our team members and vendor field workforces. **Required Skills:** Network Engineer, Operations and Support Responsibilities: 1. Incident Response: Drive work investigating complex technical and process issues on a global scale spanning multiple reliability, security, and continuity disciplines for infrastructure spanning thousands of locations during major incidents/site events on edge, caching, and network infrastructure. This will require you to work closely and effectively with a variety of cross functional teams, managed service providers, and third-party vendor partners 2. Escalation Management: Participate in the global team's Tier 3 and 4 on-call rotation with the goal of routing issues as needed and understanding how processes or tooling might be improved, skills can be developed, or automation can be implemented to prevent the need to escalate similar issues in the future 3. Operational Leadership: As an operations practitioner within the team you will be expected to drive improvement in everything we do. In this role you will indirectly manage the activities of a large contingent workforce responsible for delivering road mapped projects and executing on recurring activities. You will drive standards across the network and ensure that we are fully compliant to those standards and policies 4. Risk Management and Assurance: Work internally and with upstream partner teams to ensure design, build, and operations aligns to applicable reliability, security, privacy, regulatory policy, and business continuity drivers 5. Information and Data Assurance: ensure relevant operational process, procedure, and policy documentation is effectively managed and the data required to support operations is complete and accurate in systems 6. Automation: Be heavily involved in driving the team to analyze operational events in order to identify new automation opportunities and help us achieve our goal of all faults in the network being fully remediated by software. This will include helping others understand our requirements and drive their roadmaps, but may include directly implementing light weight solutions in code 7. Data Measurement: As an operations practitioner supporting our network, you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best return on investment. This could include measurement and analysis of our escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures 8. Collaboration and Partnership: You will work closely on supporting our internal customers (Network Engineering, Systems Engineering, Traffic, Logistics, Program Management) and vendors (IT asset disposal, and Hardware partners) and ensuring that their needs and issues are being addressed proactively across global sites 9. Roadmap Ownership and Strategy: Own the planning and execution of an organizational-level roadmap and strategy to deliver business outcomes 10. Technical Leadership: Provide root cause analysis and corrective action leadership to resolve all operational issues found across edge and backbone architectures and hardware platforms. You will be integral to identifying problems and implementing effective solutions across highly cross-functional infrastructure teams to include network engineering, logistics, supply chain, compliance, legal, software system engineering, and program management to scale with the rapid expansion of the Meta platform and customer base 11. Business Ownership: Represent the organization and manage interaction with third parties such as hardware, colocation, telecom carrier, and managed service partners 12. Project Leadership: Lead highly cross-functional infrastructure projects and programs in a matrix organization covering a range of areas (data center, production network, infrastructure, logistics, supply chain, compliance, legal, and software system engineering) 13. Communication: Communicate cross-functionally across various teams, organizations and internal and external stakeholders(Network Engineering, Systems Engineering, Traffic, Logistics, Program Management, and hardware partners) to drive infrastructure operations development and management 14. Travel: International and Domestic travel may be required up to 15 percent **Minimum Qualifications:** Minimum Qualifications: 15. Operations Center Experience: Minimum of 7 years of direct leadership experience within a global Network Operations Center or IT Operations Center environment to manage Service Level Agreements and continuous improvement against metrics at scale 16. Network Protocol: Advanced knowledge of TCP/IP, IPv4/v6, Border Gateway Protocol, Intermediate System to Intermediate System, Open Shortest Path First, and/or Multi-protocol Label Switching in complex troubleshooting scenarios. Cisco and Juniper Professional level or equivalent experience 17. CDN and Edge: Advanced knowledge in CDN & Network Services, peering network strategies, including topology, traffic analysis, linux operating systems, hardware platform, and architectures in complex troubleshooting scenarios 18. Repair Function: Minimum of 7 years of logical troubleshooting and physical repair with an understanding of physical infrastructure such as cable types, connector types, optic types, racks, patch panels, power/cooling, hardware components, and facilities infrastructure 19. Automation: Basic knowledge coding and automating in higher-level languages such as Python, Go, or JavaScript 20. Partnership: Experience successfully collaborating across a global team and with cross-functional partners(e.g. physical infrastructure & network design, engineering, strategy, security, policy, and legal) at all levels to include vendor service delivery managers, individual contributors, and people managers 21. Prioritization: Experience managing from the front to prioritize and drive the bigger mission forward by translating strategy into results 22. Network and Infrastructure Design: Minimum of 5 years of direct experience understanding and influencing network and infrastructure architectures to include constraint and dependency analysis and translating these into deployable and supportable solution requirements 23. Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience **Preferred Qualifications:** Preferred Qualifications: 24. Facility Experience: Working within varied infrastructure environments, such as colocation facilities, cable landing stations, ILAs, owned data centers, or corporate campuses. 25. Software Systems Design: Experience organizing and executing digital transformation initiatives at both the oversight and practitioner levels. 26. Vendor Partner Experience: Partnering to translate performance issues into improvement plans with enterprise and service provider vendors such as network hardware platforms(Cisco, Juniper, Ciena, Infinera, Nokia, and Arista), ITAD vendors, logistics vendors, and colocation vendors. 27. Data Design: Basic knowledge applying data-driven analysis and leveraging technologies like machine learning and predictive modeling algorithms to solve complex business problems. 28. Information Technology Functional Experience: Working within global network or infrastructure operations, deployment, design/engineering and/or support teams. 29. Professional Services: Experience with purchasing, negotiating and end-to-end supplier management, such as managing global RFPs and contract negotiations. 30. Risk and Assurance Management: Experience in operational compliance, physical & logical infrastructure security, and/or business continuity disciplines. 31. Business Metrics: Experience identifying key metrics/measures that will be used to evaluate success and validate the business impact of the program **Public Compensation:** $133,000/year to $190,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Job Description We are looking to fill a position for helpdesk Analyst in Columbus OH. The selected person will help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. Qualifications Mandatory Requirements/Time 1. 1 Year I.T experience 2. 1Year Troubleshooting experience 3. 1 Year experience documenting procedures Desired Skills/Time • Service Now experience is desired. Additional Information In person interview is acceptable.

Meta's Edge & Network Services (ENS) team is actively looking for passionate people to help us tackle the unique set of challenges and opportunities we face, while contributing to our company mission of connecting the world. Our team is the execution arm of the Meta network team and is responsible for the deployment and support of all production networks (Edge, Backbone, Optical, and Datacenter) as well as our content delivery network (CDN) across the globe. This truly global team offers a unique career opportunity to work with all of the latest network technologies and talented engineers solving some of the most complex problems in the industry. **Required Skills:** Network Engineer, Deployment & Support Responsibilities: 1. Deployment, configuration, and management of all network infrastructure on our data center campus 2. Work with partner teams and vendors to manage day-to-day operations and reliability of the regional network 3. Schedule and perform maintenance including upgrades, migrations, and decommissioning of production networks 4. Create deployment install packages and maintain as-built documentation and asset database for network and computing equipment 5. Establish and implement global best practices and contribute to the design of new scalable network solutions 6. Support the development, testing and integration of new hardware and software platforms into the network 7. Participate in an on-call rotation to support the network infrastructure 24x7 8. 10-30% travel based on project **Minimum Qualifications:** Minimum Qualifications: 9. Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience 10. 6+ years of work experience responsible for designing, deploying and operating large-scale networks 11. Experience configuring and troubleshooting routing and switching protocols (BGP, IS-IS, MPLS, RSVP-TE, VRRP) 12. Working knowledge of network protocols (TCP/UDP, DHCP, DNS) and experience with IPv4 and IPv6 13. Experience working in a multi-vendor environment with hands-on experience with networking hardware 14. Working knowledge of physical infrastructure design including structured cabling and fiber-optic cabling 15. Proven experience managing multiple projects simultaneously and deliver against mission critical deadlines 16. Proven experience working in a global team environment and solving problems with limited supervision **Preferred Qualifications:** Preferred Qualifications: 17. Working knowledge of 40/100G Ethernet and CWDM, DWDM and optical transport network technologies 18. Experience with field-based work in Data Centers, Colocation Facilities, Internet Exchanges, or Central Offices 19. Working knowledge of data center power and cooling infrastructure and critical facility operational best practices 20. Familiarity with the Linux based systems. - Experience with scripting and automation (Bash, Python, Perl) 21. Technical leadership and people management experience **Public Compensation:** $133,000/year to $190,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

The broader Edge Network Services (ENS) organization designs, builds(deploys), and supports(operates) a network of 2B+ active users of Facebook platform, 1B+ active users from Messenger, 1B+ users from Instagram and 1B+ users from Whatsapp. The ENS organization is organized into three global groups: "ENS Global Edge & Backbone Deploy," "ENS Foundation," and "ENS Global Operations." Each group has global scope across the lifecycle of support.The ENS Operations Team exists "to operate the world's most available, efficient, and useful network." Whether it's our day to day management of hundreds of technicians working to repair and maintain Facebook's global infrastructure, targeted reliability initiatives, or evolving our digital systems to improve efficiency and manage business risk, our team is accountable. We provide the services to manage network operations across data center, backbone, subsea, and edge locations; and on-network and off-network CDN infrastructure.This role will be part of a team of operations engineers that automate what makes sense to approach "Zero Touch Operations" and enable improved efficiency and productivity of our team members and vendor field workforces. **Required Skills:** Network Engineer, Operations and Support Responsibilities: 1. Incident Response: Drive work investigating complex technical and process issues on a global scale spanning multiple reliability, security, and continuity disciplines for infrastructure spanning thousands of locations during major incidents/site events on edge, caching, and network infrastructure. This will require you to work closely and effectively with a variety of cross functional teams, managed service providers, and third-party vendor partners 2. Escalation Management: Participate in the global team's Tier 3 and 4 on-call rotation with the goal of routing issues as needed and understanding how processes or tooling might be improved, skills can be developed, or automation can be implemented to prevent the need to escalate similar issues in the future 3. Operational Leadership: As an operations practitioner within the team you will be expected to drive improvement in everything we do. In this role you will indirectly manage the activities of a large contingent workforce responsible for delivering road mapped projects and executing on recurring activities. You will drive standards across the network and ensure that we are fully compliant to those standards and policies 4. Risk Management and Assurance: Work internally and with upstream partner teams to ensure design, build, and operations aligns to applicable reliability, security, privacy, regulatory policy, and business continuity drivers 5. Information and Data Assurance: ensure relevant operational process, procedure, and policy documentation is effectively managed and the data required to support operations is complete and accurate in systems 6. Automation: Be heavily involved in driving the team to analyze operational events in order to identify new automation opportunities and help us achieve our goal of all faults in the network being fully remediated by software. This will include helping others understand our requirements and drive their roadmaps, but may include directly implementing light weight solutions in code 7. Data Measurement: As an operations practitioner supporting our network, you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best return on investment. This could include measurement and analysis of our escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures 8. Collaboration and Partnership: You will work closely on supporting our internal customers (Network Engineering, Systems Engineering, Traffic, Logistics, Program Management) and vendors (IT asset disposal, and Hardware partners) and ensuring that their needs and issues are being addressed proactively across global sites 9. Roadmap Ownership and Strategy: Own the planning and execution of an organizational-level roadmap and strategy to deliver business outcomes 10. Technical Leadership: Provide root cause analysis and corrective action leadership to resolve all operational issues found across edge and backbone architectures and hardware platforms. You will be integral to identifying problems and implementing effective solutions across highly cross-functional infrastructure teams to include network engineering, logistics, supply chain, compliance, legal, software system engineering, and program management to scale with the rapid expansion of the Meta platform and customer base 11. Business Ownership: Represent the organization and manage interaction with third parties such as hardware, colocation, telecom carrier, and managed service partners 12. Project Leadership: Lead highly cross-functional infrastructure projects and programs in a matrix organization covering a range of areas (data center, production network, infrastructure, logistics, supply chain, compliance, legal, and software system engineering) 13. Communication: Communicate cross-functionally across various teams, organizations and internal and external stakeholders(Network Engineering, Systems Engineering, Traffic, Logistics, Program Management, and hardware partners) to drive infrastructure operations development and management 14. Travel: International and Domestic travel may be required up to 15 percent **Minimum Qualifications:** Minimum Qualifications: 15. Operations Center Experience: Minimum of 7 years of direct leadership experience within a global Network Operations Center or IT Operations Center environment to manage Service Level Agreements and continuous improvement against metrics at scale 16. Network Protocol: Advanced knowledge of TCP/IP, IPv4/v6, Border Gateway Protocol, Intermediate System to Intermediate System, Open Shortest Path First, and/or Multi-protocol Label Switching in complex troubleshooting scenarios. Cisco and Juniper Professional level or equivalent experience 17. CDN and Edge: Advanced knowledge in CDN & Network Services, peering network strategies, including topology, traffic analysis, linux operating systems, hardware platform, and architectures in complex troubleshooting scenarios 18. Repair Function: Minimum of 7 years of logical troubleshooting and physical repair with an understanding of physical infrastructure such as cable types, connector types, optic types, racks, patch panels, power/cooling, hardware components, and facilities infrastructure 19. Automation: Basic knowledge coding and automating in higher-level languages such as Python, Go, or JavaScript 20. Partnership: Experience successfully collaborating across a global team and with cross-functional partners(e.g. physical infrastructure & network design, engineering, strategy, security, policy, and legal) at all levels to include vendor service delivery managers, individual contributors, and people managers 21. Prioritization: Experience managing from the front to prioritize and drive the bigger mission forward by translating strategy into results 22. Network and Infrastructure Design: Minimum of 5 years of direct experience understanding and influencing network and infrastructure architectures to include constraint and dependency analysis and translating these into deployable and supportable solution requirements 23. Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience **Preferred Qualifications:** Preferred Qualifications: 24. Facility Experience: Working within varied infrastructure environments, such as colocation facilities, cable landing stations, ILAs, owned data centers, or corporate campuses. 25. Software Systems Design: Experience organizing and executing digital transformation initiatives at both the oversight and practitioner levels. 26. Vendor Partner Experience: Partnering to translate performance issues into improvement plans with enterprise and service provider vendors such as network hardware platforms(Cisco, Juniper, Ciena, Infinera, Nokia, and Arista), ITAD vendors, logistics vendors, and colocation vendors. 27. Data Design: Basic knowledge applying data-driven analysis and leveraging technologies like machine learning and predictive modeling algorithms to solve complex business problems. 28. Information Technology Functional Experience: Working within global network or infrastructure operations, deployment, design/engineering and/or support teams. 29. Professional Services: Experience with purchasing, negotiating and end-to-end supplier management, such as managing global RFPs and contract negotiations. 30. Risk and Assurance Management: Experience in operational compliance, physical & logical infrastructure security, and/or business continuity disciplines. 31. Business Metrics: Experience identifying key metrics/measures that will be used to evaluate success and validate the business impact of the program **Public Compensation:** $133,000/year to $190,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

Meta is looking for a forward thinking Network Operations Engineer to support delivery of field services as part of our Edge and Network Services (ENS) team. Someone who possesses subject matter expertise in hyperscale DC structured cabling, fiber connectivity solutions, and IP networking. Candidates will also have experience scoping developing and implementing strategies and plan in partnership with internal business teams, external vendors, and network design/engineering, and other cross-functional teams to develop strategies for integrating new technologies and to better support existing technologies across the operational fleet. An objective for this role is to understand technical drivers for the business, organize strategies to ensure the operational supportability to meet those business needs, and to represent ENS across stakeholder groups to ensure those critical projects are achieved. The team improves operational efficiency and reliability of one of the most advanced and rapidly evolving networks in the world. The right candidate will possess experience in a fast moving organization and enjoy digging into operational pain points in order to implement the process enhancements and automation solutions to solve them. The ideal candidate loves identifying root causes in complex systems and quickly learning new domain expertise and technologies. Minimum Qualifications * Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience * Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta * 7+ years of work experience operating, deploying, and designing large-scale network, optical, and/or physical layer infrastructure * Hands-on experience with a variety of optical/network communication equipment including optical amplifiers, coherent transponders, network/fiber/copper test gear and other WDM equipment as well as associated tools and test equipment * 7+ years of network operations experience while supporting large-scale service provider, datacenter, and/or enterprise network infrastructure * Communication experience: demonstrated skills to effectively engage with hardware vendors, service providers, and colocation facility vendors globally and effectively translate performance issues into technical engineering requirements * Experience in providing technical guidance to external vendors * Intermediate subject matter expertise in Network Services, including topology, traffic analysis, hardware platform, and architectures * 7+ years of experience with telecommunication networks in the terrestrial optical transport networks including DWDM, network infrastructures, optical testing, optical measurement principles, structured cabling and experience with photonic layer * Subject matter expertise with physical infrastructure design: rack elevations, cable types, connector types, optic types, patch panels, and facility infrastructure * Familiarity with Enterprise and Service Provider network hardware platforms and architectures, including Cisco and Juniper routers/switches and Nexus data center switching hardware platforms * Experience with physical data center design: rack elevations, cabling, fiber optics, power/cooling, and facility infrastructure * Experience with network hardware platforms and architectures including Ciena, Infinera, Nokia, Arista, Cisco WDM Equipment Preferred Qualifications * Experience moving technical or engineering programs and products from inception to delivery and experience articulating the impact using metrics * Direct leadership experience with global Network Operation environments and managing Service Level Agreements and continuous improvement against metrics at scale * Experience with purchasing, negotiating and end-to-end supplier management, such as managing global RFPs and contract negotiations * Advanced executive leadership communications experience Responsibilities * Incident Response: Drive work investigating complex technical and process issues on a global scale spanning multiple reliability, security, and continuity disciplines for infra during major incidents/site events (SEVs) on edge, caching, and network infrastructure. This will require you to work closely and effectively with a variety of cross functional teams, managed service providers, and third-party vendor partners * Change Management: You will be integral to identifying problems and implementing effective change within security & business continuity issues that affect the network, edge, and Infrastructure at Meta. This may include driving initiatives regarding improvements to existing tools & processes and providing feedback on new policies, practices, procedures in order to scale with the rapid expansion of the Meta platform and customer base * Operational Experience: As an operations practitioner within the ENS team you will be expected to drive operational efficiency in everything we do. In this role you will directly or indirectly oversee a large contingent workforce responsible for delivering roadmapped projects and executing on recurring operational activities. As such, identifying improvement opportunities across policies, processes, and procedures is essential to improve efficiency and quality of the activities. You will optimize service delivery with a keen focus on standards compliance across the network * Team Leadership: Set team goals and work globally with cross-functional teams within and outside the organization to deliver business outcomes predictability across global sites. This also includes analysis around operational datasets to detect and inform the prioritization of problems to resolve. This often culminates in the creation and communication of aligned team projects, programs, and roadmaps * Risk Management: Work with partner teams to design and implement aligned processes that identify and manage data and asset protection risks (i.e, security and privacy gaps, Business Continuity vulnerabilities), as well as operations continuity issues across the network * Information and Data Assurance: Ensure relevant operational process, procedure, and policy documentation is effectively managed and the data required to support operations is complete and accurate in systems * Automation: Be heavily involved in driving the team to analyze operational events in order to identify new automation opportunities and help us achieve our vision of all Tier-1 faults in the network being fully remediated by software. This will include helping others understand our requirements and drive their roadmaps, in some cases, directly implementing light weight solutions in code * Data Measurement: As an operations practitioner supporting our network, you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best return on investment. This could include measurement and analysis of our escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures. You should have the experience to formulate the right metrics and definitions of success to drive quality, efficiency, cost, and timeliness, and evolve these over time to match changes to the infrastructure and business requirements * Communication: provide clear and effective communication around personal and team goals, progress, outcomes, and lessons learned across assigned scope * Travel: International and Domestic travel may be required 25% of the time and up to 50% of time depending on needs of the business About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

Title: Network Operations Center Engineer This position reports directly to the Network Operations Center Supervisor and serves as an integral member of the Everstream Network Operations Center Team. NOC Tier 1 Technicians work closely with VIP customers and telecom carriers to troubleshoot circuit and technical issues for these customers. Primary responsibilities: * Analyze issues, troubleshoot, and manage resolution of customer T1, cable, and fiber circuit issues * Manage carrier repair of customer circuit issues from origin to successful closure * Follows a basic understanding of the day to day process and procedures * Responds to customer requests in a timely manner by both email and phone * Monitors network, responds to alarms and proactively reaches out to customers to determine impact * Monitors environment and works with other departments to resolve Facility related issues * Interacts with other departments for troubleshooting internal/external network events * Assists other departments with customer test and turn ups, service troubleshooting, * Assists other carriers with head to head testing * Utilizes downtime for Projects involving network maintenance, documentation updates, ticket cleanup * Must be flexible to work nights and weekends, holidays (We are a 24x7x365 call center environment) * Must be available for On Call Qualifications: * Working technical knowledge of networks, LANs, WANs, routers, switches, firewalls, circuits, VPN's, workstations, laptops, servers, and cabling systems * Strong customer service skills * Strong oral and written skills. * Creative problem solving and issue resolution skills * Detail oriented individual with a strong inclination to fully document all actions and conversations * Working knowledge of Microsoft Word, Excel, and SalesForce CRM Required Education and Experience: * Technical degree or certificate such as A+ and/or Network+ from an accredited institution * 1+ year of experience troubleshooting circuits, LAN, WAN, routers, switches, and network cabling Preferred Education and Experience: * 1+ year of customer service experience in a technical support role * Meraki, Aerohive/Extreme, Ubiquity, Cisco ASA, Firepower * Juniper / Mist * Subnetting Benefits: Everstream offers competitive compensation as well as a generous employee benefits package, including medical, dental, vision, disability and life insurance policies. Employees are also provided with ample paid time off for both personal and sick time. After 90 days of employment, full time employees are eligible to participate in our 401(k) retirement plan with generous employer match contribution. Everstream is proud to be an Equal Opportunity and Affirmative Action Employer. Everstream does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, creed, disability, age, pregnancy (including childbirth, lactation and related medical conditions), military and veteran status, citizenship status, marital status, gender expression, genetic information (including characteristics and testing), or any other characteristic protected by applicable law. All employment is decided on the basis of qualifications, merit, and business need. Everstream believes that diversity and inclusion among our team members is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We participate in a pre-employment background check and drug screening process for all positions. We also participate in E-Verify, a web-based system where Everstream inputs Form I-9 information; this information is verified against records available with the U.S. Department of Homeland Security and Social Security Administration to confirm employment eligibility. Those who seek accommodation due to disability can email us at *****************. Salary Frequency: Hourly Minimum Pay: $20/hr. Maximum Pay $27/hr. NOC Engineer I is part of a job family with title and salary dependent on experience