IT Help Desk
Technical assistant job in Baton Rouge, LA
Essential Duties & Responsibilities:
Assumes responsibility for your communication efforts, both internal to John H. Carter Co., Inc. and external, to ensure that all parties/stakeholders have a clear understanding as to accuracy and timeliness requirements
Schedule and complete installations, patches and upgrades
Perform on-the-spot client/server maintenance and troubleshooting
Application support and troubleshooting of MS Windows platforms
Provide user support in the installation, setup and maintenance of MS Office Application Suite and its components
Able and willing to be part of a call-out schedule to provide troubleshooting and resolution activities both remotely and at location (when required)
Ability to work independently in a fast-paced environment
Follow John H. Carter Co., Inc. policies, procedures and methodologies.
Work collaboratively with development staff and support staff to maintain thorough knowledge of product capabilities, and to ensure that all communications between John H. Carter Co., Inc. and its stakeholders are precise.
Basic TCP/IP network troubleshooting, system installation /integration /implementation of new hardware and software components, run programs per standard operating procedures, print reports, and other tasks as directed by the IT Manager.
Please note that this role is not eligible for Visa sponsorship/assistance at this time.
PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.
If you wish to become an approved agency to assist us in our employment efforts, please submit your request to ***********************
IT Support Analyst
Technical assistant job in Baton Rouge, LA
Are you interested in joining a collaborative team at a fast-moving AM200 law firm that offers a small firm atmosphere? Would you like to work with professionals dedicated to delivering top-quality representation for clients? Are you seeking an office environment where your contributions are valued and appreciated? Butler Snow LLP is currently seeking an experienced IT Support Analyst to join one of our office locations: Birmingham, AL, Austin, TX or Baton Rouge, LA. Take your career to new horizons and come work with us!
What you would do:
* Diagnose and resolve issues associated with Firm software applications and operating systems
* Diagnose and resolve firm owned hardware device issues (terminals, desktops, laptops, conference room technology, phone handsets)
* Create knowledgebase KB articles, as required to equip Helpdesk to resolve issues in the future without requiring escalation
* Work with other IT teams to track recurring technology issues to resolution
* Effectively utilize vendor support as needed
* Identify and recommend production customizations and enhancements
* Assist with implementation of new technology deployments or upgrades
* Special projects as assigned by either the IT Support Manager or Chief Information Officer
* Participate in after-hours on-call rotation for Helpdesk emergency tickets
* Configuring integrated conference room technology, including equipment installation and troubleshooting
What you bring:
* Minimum of 2-3 years of experience in IT support
* Strong problem solving and analytical skills, organizational skills, and attention to detail
* Ability to work under short deadlines and demanding environments
* Excellent customer service skills are a must. Daily interface with end-users will require someone with patience and understanding while assisting with issues
* Prioritize providing a solution to the requester minimizing disruption, but tracking long term issues to full resolution to avoid future recurrences
* Exhibit good judgment, diplomacy, and tact while working with both internal and external contacts
* Maintain a high level of professionalism, integrity, and discretion in interactions with internal and external contacts
* Able to organize and prioritize personal workload in a fast-paced work environment
* Working knowledge of various operating platforms ex. (Windows, MacOS, iOS, Android)
* Excellent oral and written communication skills.
What you gain:
* A phenomenal team in an extraordinary firm
* Ability to grow professionally and personally
* Excellent benefits:
* Medical, Dental and Vision with wellness component
* Free Telehealth coverage
* Short- and Long-Term Disability
* Pet Insurance
* 401K and profit sharing (after completion of eligibility requirements)
* Generous Paid Time Off Plus Paid Holidays
* Tuition Reimbursement
* In-house training and development
If you like to learn new skills, take initiative, and solve problems and do not wait to be asked, this may be the role for you.
Butler Snow is a values-driven organization with a strong sense of community. We are actively involved in community projects in our 25 plus offices throughout the United States through the Butler Snow Foundation. At Butler Snow, we believe inclusion is a key driver of innovation and creativity. We have long been committed to fostering, maintaining, and celebrating an environment where creative solutions and new ideas are welcomed. We believe our diverse workforce contributes to our competitive advantage.
002
End User Technical Support Analyst (Desktop Support)
Technical assistant job in Baton Rouge, LA
Job DescriptionRole : End User Technical Support Analyst (Desktop Support) Duration: Longterm Scope: • Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
• Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
• Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.
Expertise and/or relevant experience in the following areas are mandatory:
• Active Directory Domain Services
• Windows Imaging and Driver Management
• User Profile analysis and migration
• Customer Service Skills
• Advanced troubleshooting with basic hardware and software components
Expertise and/or relevant experience in the following areas are desirable but not mandatory:
• Experience in deployments with Microsoft System Center Configuration Manager
• Desktop and Mobile Device imaging and user transition
• Third party software to be migrated and handled on a case-by-case basis
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Tier II Help Desk Technician - Journeyman
Technical assistant job in Baton Rouge, LA
Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting.
ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer
support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).
Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands.
**Job Responsibilities**
+ Assists users with logged IT-related incidents when called upon.
+ Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support.
+ When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support.
+ Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
+ Plans and implements complex changes on production systems.
+ Analyzes and assesses the impact and risk of complex risk changes on production systems.
+ Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes.
+ Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Performs major upgrades of systems and associated products/software solutions.
**Minimum Qualifications**
+ US citizen and fluent English speaker
+ Current, active DoD Secret Security Clearance
+ Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree)
+ Excellent customer service and communications skills
+ Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).
**Other Job Specific Skills**
+ Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Exceptional customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology.
+ ITIL Foundations
+ AWS Cloud Practitioner
+ CompTIA A+ CompTIA Cloud **Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$28.51 - $41.35
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Construction Technology Specialist
Technical assistant job in Baton Rouge, LA
Job Description
About LEMOINE
LEMOINE, a Great Place to Work -Certified company, is one of the most respected full-service construction management firms in the nation, consistently ranked among the ENR Top 400 Contractors. Headquartered in Louisiana and building across the southern United States, LEMOINE serves clients in Healthcare, Commercial, Education, Federal, Infrastructure, Industrial, and Disaster Recovery sectors.
At LEMOINE, we are committed to Building Better-people, communities, projects, and lives. Our Infrastructure Division specializes in Civil, Concrete, and Environmental & Water projects, delivering quality construction that improves the communities we serve. We are seeking an experienced Construction Technology Specialist to join this team and help uphold our mission of excellence, safety, and innovation.
Position Summary
The Construction Technology Specialist will work within LEMOINE's VDC/IT function to standardize, deploy, support and optimize emerging jobsite technologies. The specialist will focus on tools such as OpenSpace, CMBuilder, DroneDeploy, BI dashboards for work-in-progress (WIP) tracking, and other digital innovations (eg. AR/VR, IoT jobsite sensors). This role acts as the bridge between field operations, project teams and IT systems-ensuring technology delivers measurable value, is adopted effectively, and is continuously improved.
Key Responsibilities
Lead deployment and rollout of jobsite visualization and tracking technologies (e.g., OpenSpace, CMBuilder, DroneDeploy) across projects.
Standardize technology workflows, ensure consistent configuration and usage guidelines across projects.
Provide technical support and training to field teams, project managers and VDC staff on jobsite tech tools and dashboards.
Collaborate with VDC, IT, operations and project leadership to integrate data flows (jobsite image capture, drone survey data, dashboard analytics) into project controls and WIP tracking.
Design, build and maintain BI dashboards / reports that visualize project progress, productivity metrics, technology adoption, and risk/variance indicators.
Monitor usage, adoption, system performance and ROI of technology tools; collect feedback and identify opportunities for improvement.
Serve as subject‐matter expert in emerging construction technology (drones, reality capture, 360°ree; jobsite imaging, AR/VR, IoT sensors) and drive pilot initiatives, proof-of-concepts and scaling.
Ensure alignment between field hardware/software, IT infrastructure and data security/compliance standards.
Work with procurement, IT security, project controls and operations teams to evaluate new tools, negotiate vendor relationships, manage licenses/subscriptions.
Maintain documentation of technology standards, jobsite process templates, training materials, and adoption playbooks.
Travel to job sites as needed to support hands-on tech rollouts, field adoption and troubleshooting.
Qualifications
Education: Bachelor's degree in Construction Management, Civil Engineering, Information Systems, Construction Technology or related field preferred. Equivalent experience will be considered.
Experience:
Minimum 3-5 years of experience in construction technology deployment, VDC/BIM coordination, field technology support or similar roles within construction / infrastructure.
Proven experience implementing tools such as OpenSpace, drone survey / reality capture, jobsite imaging or data/BI dashboards in a construction environment is highly desirable.
Technical Skills:
Hands-on experience with drone operations or reality capture workflows (e.g., DroneDeploy or equivalent).
Familiarity with jobsite image capture platforms (OpenSpace or similar) and construction dashboards (CMBuilder, Procore, Power BI, Tableau).
Strong proficiency with business intelligence tools (Power BI, Tableau, etc.), data visualization, and basic data analytics.
Competent with construction processes, site operations and ability to translate field needs into technological solutions.
Key Attributes:
Strong problem-solving skills; ability to coach and train field personnel with differing technology comfort levels.
Excellent communication and interpersonal skills; able to work across IT, field operations and project teams.
Self-starter mindset, comfortable in a dynamic environment and with travel to multiple job sites.
Passion for innovation, continuous improvement and staying abreast of emergent construction technologies and best practices.
Why LEMOINE
At LEMOINE, you'll have the opportunity to be a technology pioneer in the construction industry-deploying tools that transform how projects are built, tracked and delivered. You'll work with passionate teams, cutting-edge technology and meaningful projects. We offer competitive compensation, comprehensive benefits and career growth in a company committed to innovation, safety, and community impact.
Equal Opportunity Employer
The Lemoine Company, L.L.C. is an Equal Opportunity Employer. All applications are considered without regard to race, color, sex, age, religion, national origin, or disability. Only job-related factors will be considered in deciding applicants' qualifications.
Job Posted by ApplicantPro
Desktop Support Tech (Level 1)
Technical assistant job in Baton Rouge, LA
We are seeking an energetic, customer-focused IT Support Technician to join a client of clients in Baton Rouge. In this role, you will be the first point of contact for technical support requests, assisting employees both onsite and remotely. You'll work alongside our Desktop Support and Systems Administration teams, gaining hands-on experience with Microsoft 365, Active Directory, Azure/Entra, and a variety of hardware and software tools.
Responsibilities include:
- Provide first-level support for account access, password resets, email, and basic networking issues
- Diagnose and resolve technical problems involving computer hardware, peripherals, and software
- Deploy, configure, and support Windows and mac OS operating systems and applications on desktop and mobile platforms
- Maintain asset inventory and ensure equipment is properly tracked
- Document issues, resolutions, and best practices in our ticketing system (FreshService)
- Escalate complex issues to Tier 2/Tier 3 support when needed
- Follow IT security, privacy, and compliance policies to safeguard systems and data
- Assist with onboarding and offboarding tasks, including workstation setup and account provisioning
Expected pay: $29-$36/hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
- Associate's degree in IT, Computer Science, or related field - At least 1 year of equivalent helpdesk experience
- Proficiency in computer hardware diagnostics and PC repair
- Familiarity with Microsoft 365, Active Directory, and basic networking concepts
- Excellent verbal and written communication skills with a customer-first mindset
- Ability to prioritize and manage multiple tasks in a fast-paced environment - CompTIA A+ or similar IT certification
- Experience with ticketing systems (FreshService, Zendesk, ServiceNow)
- Familiarity with remote support tools (TeamViewer, AnyDesk, RDP)
NDT Technician Assistant
Technical assistant job in Prairieville, LA
As an NDT Assistant, you're helping to ensure critical infrastructure-like pipelines, pressure vessels, and structural steel-is safe and reliable. You'll work closely with certified NDT Technicians to inspect materials using methods like X-ray, ultrasound, and dye testing, all without causing damage to the materials themselves. This role will need the ability to work in Dow/Vopak and BASF. Must have clean background as they could work between different offices.
What Your Day Looks Like:
Travel to the job site, sometimes early or overnight-could be a plant, pipeline, or industrial facility.
Set up and prep equipment for inspection (help assemble X-ray units, lay cables, clean welds, etc.).
Assist with inspections, taking readings, holding sensors, or applying test materials under a technician's guidance.
Follow strict safety procedures, especially when dealing with radiation, heights, or confined spaces.
Tear down and document test results or help with post-inspection clean-up.
You'll work outdoors or in industrial environments, often on your feet for long hours. The work can be physically demanding, but it's highly respected and critical to public and environmental safety.
Why It's More Than Just a Job:
This role is your entry point into a high-paying, high-demand career path. With time, training, and certification, you can advance to:
Level II or III NDT Technician
Specialist in ultrasonic, radiographic, or magnetic particle testing
Team Lead or Regional Inspector
Project Manager or QA/QC roles
PROtect supports your growth with:
Clear advancement paths
Paid training and certification support
Travel and relocation opportunities
Career stability in a growing industry
Essential Functions
Assist in the setup and to utilize equipment for non-destructive testing of components and materials in accordance with applicable codes, standards, specifications, and procedures.
Assist in the process of performing non-destructive testing (NDT) inspections, such as gamma radiography, x-ray radiography, magnetic particle, liquid penetrant, ultrasonic, leak testing and visual inspections.
Assist in the NDT examination techniques. Select, prepare, load, calibrate, or operate equipment used in the non-destructive testing of products or materials.
Assist in the identification of defects in materials using testing techniques.
Drive Company vehicles and maintain safe driving record.
Train on experienced tasks and learn new tasks from Lead Technicians.
Follow instructions to ensure safety of entire team.
Requirements
Knowledge, Skills, Abilities
Mechanical - Basic mechanical knowledge.
Safety - Knowledge of, and willingness to follow, applicable safety regulations, policies and procedures. Apply these safety standards in the work environment and look out for other crew members.
Able to Work a Demanding and Flexible Schedule - Strong work ethic required. Able to work long periods of time, up to 16-hour days. Able to respond to call-outs on short notice and to stay on site, including long distance travel for extended periods of time.
Physical Demands - Able to frequently lift and carry objects up to 75 pounds on loose, rough or uneven terrain. Able to occasionally exert maximum muscle force to lift, push, pull, or carry objects up to 150 pounds with assistance. Climbing and working at heights, balancing, stooping, kneeling, crouching, reaching, handling, standing for long periods, walking, pushing, pulling, repetitive motion, working in confined spaces, working in extreme cold and heat, visual acuity, working near hazards including moving mechanical parts, working near electrical components and exposures to chemicals. Applicants must meet weight restrictions to ensure their safety when utilizing safety harnesses.
Professional Appearance and Conduct - Dress appropriately for the assignment and maintain good hygiene.
Customer Service - Interact professionally with customers. Punctual arrival to assignments.
Team Work - able to work effectively as part of a team and to follow specific instructions.
Education
High School Diploma or GED.
Certification and Licensure
Valid driver's license. Insurability through PROtect, LLC. insurance carrier.
Work Experience
Prefer some previous work-related skill, knowledge or experience.
PROtect Perks:
Health, Dental, Vision
HSA/FSA
HSA Company Match
401K with up to 4% Match, 100% Vested immediately
PTO
Free Mental Health Courses and Resources
Free Financial Coaching Classes/Resources
Clear Career Advancement Opportunities
Continued Education Reimbursements
Relocation/Travel Opportunities
Referral Bonuses for top talent
Business Development Bonuses
Monthly Safety Competitions with Prizes
Annual Competitions with Prizes
Support Technician II
Technical assistant job in Baton Rouge, LA
Job Purpose
Responsible for providing Tier 1, Level 3 I.T. support services in our managed services division. You will be solving IT issues that are not able to be solved by our user support operations center utilizing Tier 2 and 3 resources as well and working directly with our client's IT staff and POC.
Main Responsibilities
Identify, isolate and troubleshoot level 3 I.T. related problems.
Respond to alert incident tickets and work with system administrators to solve any issues.
Assist Tier 1 Levels 1,2 support teams with user tickets and answer phones for Tier 2 support directly with client IT teams.
Log and track customer requests using a problem-tracking tool. As appropriate, escalate problems to 2
nd
and 3
rd
level support teams and outside support vendors.
Follow up on requests according to Service Level Agreements.
Monitor the Service Desk ticketing system and ensure requests are logged correctly and within agreed timeframes
Experience with Remote Support and Monitoring tools such as Connectwise Automate (Labtech), Solarwinds, and Microsoft SCCM/Intune.
To analyze and where appropriate reproduce problems that have been reported to the Service Desk, documenting steps required to reproduce
Foster excellent relationships and communications with Customers, Teams, and Vendors.
Can heavily research problems and express a solution consistently and correctly in writing and do so with good grammar, spelling, and overall good written communication skills.
Can handle more than one assignment at once
Provide intermediate level support for the Microsoft suite of products (Word, Excel, Access, Project, Publisher, Power Point, Windows 10 or higher, Internet Explorer, Visio) and Desktop applications (Microsoft Outlook, Trend Micro Antivirus, VNC, Active Directory)
Provide first level support on the following hardware: Servers, Laptops, Desktops, Notepads, Mobile Phones
Provide first level Windows 10 or higher and MAC operating system administration functions
Administer User Ids create new users and delete users. This includes following established standards and procedures
Administer User Profiles includes assigning group access , file share access, and remote access.
Administer User Passwords including assigning new passwords and resetting passwords according to security standards
Administer Print Queues when users experience problems with printing
Monitor server and application availability and proactively alert other service providers to critical conditions requiring immediate resolution
Provide second level MS Exchange, Office 365 and Google G-suite Administration functions: add new users based upon established standards, and establish and reset user passwords as needed.
Provide first level Firewall and virus management support
Transition to a Primary on-call after hour support role on an on-going rotation basis
Provide onsite support to clients as needed.
Decision Making
To keep under regular review all off our technical processes and report any recommended changes. You are responsible for escalating calls to 2
nd
and 3
rd
tier support teams.
Working Relationship & Contacts
You will be in direct contact with customer liaison and the users of the customer's network.
You will be in contact with MSP team members for the customer, including the lead consultant (vCIO) for the customer.
Communicate with Operations Manager and the Service Desk manager .
Personal Requirements:
Minimum 2 years of college or equivalent work experience preferred
MCP preferred but not required
Professional presentation and phone manner
A basic understanding of how a network environment operates and how applications function within the environment
Understanding of basic Windows and MAC desktop administration
Basic understanding of WAN, LAN and TCP/IP. Knowledge of Cisco or Fortinet routers preferred, although not required
Must be consistently punctual, dependable and reliable
Presents ideas and initiatives both formally and informally
Persuades and influences for results
Accepts ownership of the problem until it is resolved
Generates new ideas leading to opportunities or cost-savings
Shows awareness of global trends and new developments in information technology and networks, including standards, protocols and architectures
Some telecommunications experience, in particular IP telephony
Self-starter, able to work independently. Strong organizational skills with attention to detail and the ability to prioritize
Strong interpersonal and collaboration skills, resourceful and proactive team member
Flexible to work a rotational schedule (including some Holiday's & weekends) and take on other duties as assigned.
IT Support Specialist - Baton Rouge
Technical assistant job in Baton Rouge, LA
Job DescriptionSalary: $20
The Opportunity
Bellwether Technology is an established IT Managed Service Provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years. We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has earned Bellwether recognition as a Top Workplace by The Times-Picayune for seven consecutive years. We are especially proud of this recognition as its based on feedback from our own team.
We are seeking a proactive, customer-focused Technical Support Specialist to join our team. This role combines onsite client support with field deployments, giving you the opportunity to directly impact client operations and satisfaction.
The Ideal Candidate
The ideal candidate is a skilled troubleshooter with strong interpersonal skills who enjoys solving problems and collaborating in a fast-paced environment. They bring at least one year of IT help desk or technical support experience (internships or volunteer experience accepted), a customer-first attitude, and the ability to communicate technical concepts clearly to non-technical users. Certifications such as CompTIA A+, Network+, or Security+ are preferred.
This person will be available to be deployed client sites frequently, so the ability to travel to and from client sites is a must.
Your Daily Impact
Provide technical support for incidents and requests involving hardware, software, and network issues.
Troubleshoot and resolve desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, and general printer repairs.
Manage deployments for enterprise-level workstations and tablets.
Create and track service tickets, escalating as needed to teammates, vendors, or 3rd-party support providers.
Collaborate with users to clarify issues, set expectations, and deliver exceptional service.
Report client or quality concerns to management for continuous improvement.
Perform Active Directory user management and collaborate with teammates to meet service delivery goals.
Take on additional responsibilities as assigned.
Measuring Your Success
Consistently resolve incidents within agreed-upon service levels.
Maintain accurate and timely updates in the ticketing system.
Provide excellent customer service that earns positive client feedback.
Contribute to team collaboration and uphold Bellwethers service delivery standards.
Beneficial Knowledge
Familiarity with current versions of Windows Server.
Understanding of networking technologies such as routers, switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols.
Requirements
Minimum 1 year in a technical support or IT help desk role (internship/volunteer work accepted).
Working knowledge of Microsoft Windows desktop OS and Microsoft Office Suite.
Strong written and verbal communication skills.
Valid drivers license, reliable transportation, and willingness to travel to client sites within the region.
Ability to lift and transport IT equipment (up to 50 lbs.) and work in varied physical settings.
Team-oriented mindset and ability to prioritize tasks effectively.
Completion of some college coursework in IT, computer science, or a related field (degree preferred).
Compensation & Benefits:
Competitive salary and performance-based bonuses
Medical, dental, and vision insurance
401(k) plan with company match
Paid vacation, sick leave, and holidays
Certification and mileage reimbursement
Professional development opportunities and company-sponsored events
Friendly, business-casual work environment
Additional Information: This position may require lifting equipment up to 50 lbs., prolonged periods of standing or sitting, and travel to and from client sites. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Sponsorship is not available for this position.
Bellwether is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Technical Intern
Technical assistant job in Baton Rouge, LA
Intern in Technical Services (Baton Rouge) JOB DESCRIPTION: Turn Key Solutions, LLC (*********** is a Managed Service Provider (MSP) that manages networks, phone systems & vendors for our regional business clients. Are you going to school for a career in Information Technology, Sales & Marketing, or Business? Would you like to earn credits and get real-world experience while part of a fast-paced, results-oriented I.T. consulting firm? Are you ready to bring your "A Game" to a team of professionals who are looking for their next superstar protege?
As an Intern at Turn Key Solutions, you won't be asked to make coffee, but you will get to do pretty much everything else that our technicians, engineers, sales team, and customer service reps do on a day-to-day basis. You'll get experience interacting with clients, working on high-end technical environments, basic computer work, and everything we do here. If your interests are more in marketing or business, you'll get an opportunity to work on marketing campaigns, talk with prospects and existing customers, and learn from our sales & marketing team. Either way, you'll be working closely with clients and your team on lots of real projects, at many different stages of the projects.
WORK ENVIRONMENT: We work hard while we're at work, but we do everything possible to get everyone home on time. Full-time salary staff typically work 40 hr work weeks. Our intern positions are typically very flexible - we know you've got classes and a crazy schedule. We'll work with you!
You'll work closely with a team of I.T. pro's who are skilled at what they do. They'll have a lot to offer you, but they will count on you to raise everyone's game to a new level. Reliability, good teamwork & communication is huge to us, and we will do whatever it takes to help you feel comfortable, productive, and valued here.
Our office conditions are great - our tech staff enjoy their own work area with a pc, a company laptop for field work, all the coffee they can drink, and the support and respect of their goal-oriented coworkers.
COMPENSATION: Hourly pay is available for some intern positions, but not all. This will depend on your qualifications, the specific intern position available at the time, and other factors.
COURSE CREDITS: Depends on your school, class, and conditions outside of our control. We work with most schools, and are familiar with the typical process and requirements.
REQUIRED QUALIFICATIONS/ABILITIES (i.e. these are not optional):
Strong proficiency with using Microsoft Windows and Microsoft Office applications.
Current enrollment in IT or business classes, or completed program degree.
SECONDARY QUALIFICATIONS/ABILITIES (i.e. not all are required, but the more you have the better):
Employment history with technical or office related duties.
Proficiency with basic network and computer terminology, on par with CompTIAA A+ or Network +
I.T. certifications from CompTIAA or Microsoft are awesome, if you have them!
Other Requirements
Ability to lift and move common computers and peripherals.
Reliable, insured transportation.
HOURS: Part time or full time, we can usually work around your academic schedule.
BENEFITS:
Technical and professional training courses.
Constant on-the-job opportunities to learn new hardware, software, and best practices.
A team that wants to see you succeed and grow in your career, and provides you with the tools to do it.
Additionally, our
full time employees
have a comprehensive benefits package.
Technician Intern
Technical assistant job in Port Allen, LA
Service Technician Intern
As an intern at our dealership, you will immerse yourself in the world of Original Equipment Manufacturer (OEM) protocols and procedures. This hands-on experience is designed to provide you with a comprehensive understanding of the technical standards and practices essential for a
successful career as a technician. You will work closely with experienced professionals, gaining
valuable insights and practical skills that will enhance your technical expertise and prepare you
for future opportunities in the industry.
Essential Duties:
• Assist in performing work as outlined on repair orders with efficiency and accuracy, following
dealership and factory standards.
• Observe and assist in diagnosing the cause of malfunctions and performing repairs according to
OEM guidelines.
• Communicate with the parts department to obtain necessary parts.
• Save and tag parts for warranty purposes or at the customer's request.
• Examine assigned vehicles to determine if additional safety or service work is needed or
recommended.
• Communicate with the service advisor immediately if additional work is needed, if outlined work
is not required, or if repairs cannot be completed within the promised time.
• Document all work performed and recommended on the repair order.
• Report machinery defects or malfunctions to the supervisor.
• Maintain and be accountable for all dealership-owned tools and manuals.
• Operate all tools and equipment safely.
• Attend and complete all assigned company training.
• Perform other duties as assigned.
Qualifications:
• Must be enrolled in an accredited post-secondary Technical School
• Must obtain a Valid Driver's License
• Must have the ability to work while maintaining mandatory school hours
• Must be building a workable toolbox
Work Environment:
This position is often exposed to the elements and moving machinery and equipment. It is also often
exposed to grease, electrical currents, dust, dirt, chemicals and other environmental factors.
EEO Statement:
It is the policy of Kenworth of Louisiana, LLC to provide equal employment opportunity (EEO) to all
persons regardless of age, color, national origin, citizenship status, physical or mental
disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or
expression, genetic information, marital status, status with regard to public assistance, veteran
status, or any other characteristic protected by federal, state or local law. In addition, Kenworth
of Louisiana, LLC will provide reasonable accommodations for qualified individuals
with disabilities.
Medical Laboratory Assistant Candidate
Technical assistant job in Baton Rouge, LA
The Medical Laboratory Assistant Candidate is responsible for up-front specimen handling and facilitating workflow in and out of the laboratory. Assists laboratory personnel with laboratory procedures. Relies on established guidelines, to accomplish tasks. Works under close supervision.
1. Productivity
Determines blood donor eligibility by performing related testing, evaluating donor/patient medical history, assisting physicians with special tests and procedures, recruiting blood donors, and completing appropriate records pertaining to donations in a manner that ensures donor confidentiality. Participates in mobile and in-house blood bank operations and maintains donor stations where designated on a regular rotation. Separates blood components, pools platelets, and thaws frozen plasma for transfusion. Visits patients who have received blood during surgery in order to inform them about the hospital blood donation program.
If applicable, performs noncomplex testing (i.e., sed rates) as well as directed testing (i.e., sweat testing) following SOPs.
Receives and organizes specimens. Independently prioritizes workload.
Investigates and takes responsibility for proper identification of each specimen. Processes specimens according to procedures (may involve centrifuging and aliquoting specimens). Sorts and tracks according to the appropriate performing laboratory, maintaining the integrity of the sample. If in Blood Bank, verifies label, boxes, ships and prepares documents for Recovered Plasma and filters Red Blood Cells to remove leukocytes.
2. Quality
Quality is paramount in all aspects of daily functions and work processes to include specimen preparation, assaying, and result reporting incompliance with established policies and procedures toward promoting high quality health care standards. Performs quality control, instrument maintenance and check procedures, and maintains accurate and complete records of daily activities.
Assists in care and maintenance of the laboratory work area and equipment.
3. Compliance
Demonstrates initiative in adapting to changes or unusual circumstances, especially those not covered by written or verbal instructions, in a way that promotes cooperation and minimizes disruption to the working environment.
Combines ethical judgment with technical skill within the policy and legal guidelines of the hospital and laboratory in decision making processes and in the performance of procedures.
Observes and adheres to all departmental and hospital policies and procedures, and follows all safety, quality assurance, and infection control standards.
4. Teamwork / Customer Service
Coordinates, plans, and utilizes time efficiently in an effort to prioritize and organize duties while remaining flexible to meet the needs of the laboratory service customers. Maintains an inventory of supplies in work areas and requests and orders supplies as necessary to ensure efficient departmental operations and avoid duplication of energy and services whenever possible.
Acts as an intermediary between clients, physicians and laboratory technologists in order to obtain additional specimen information that is crucial to the accuracy of test results. Consistently exhibits a professional manner, appearance, and performance in the approach to job related duties in an effort to maintain high standards in the delivery of quality health care services.
5. Other duties as assigned
Performs other duties as assigned or requested.
High School Diploma or equivalent
Must obtain CLS - Laboratory Assistant license within 12 months of hire.
Medical Laboratory Assistant Candidate
Technical assistant job in Baton Rouge, LA
The Medical Laboratory Assistant Candidate is responsible for up-front specimen handling and facilitating workflow in and out of the laboratory. Assists laboratory personnel with laboratory procedures. Relies on established guidelines, to accomplish tasks. Works under close supervision.
Responsibilities
1. Productivity
Determines blood donor eligibility by performing related testing, evaluating donor/patient medical history, assisting physicians with special tests and procedures, recruiting blood donors, and completing appropriate records pertaining to donations in a manner that ensures donor confidentiality. Participates in mobile and in-house blood bank operations and maintains donor stations where designated on a regular rotation. Separates blood components, pools platelets, and thaws frozen plasma for transfusion. Visits patients who have received blood during surgery in order to inform them about the hospital blood donation program.
If applicable, performs noncomplex testing (i.e., sed rates) as well as directed testing (i.e., sweat testing) following SOPs.
Receives and organizes specimens. Independently prioritizes workload.
Investigates and takes responsibility for proper identification of each specimen. Processes specimens according to procedures (may involve centrifuging and aliquoting specimens). Sorts and tracks according to the appropriate performing laboratory, maintaining the integrity of the sample. If in Blood Bank, verifies label, boxes, ships and prepares documents for Recovered Plasma and filters Red Blood Cells to remove leukocytes.
2. Quality
Quality is paramount in all aspects of daily functions and work processes to include specimen preparation, assaying, and result reporting incompliance with established policies and procedures toward promoting high quality health care standards. Performs quality control, instrument maintenance and check procedures, and maintains accurate and complete records of daily activities.
Assists in care and maintenance of the laboratory work area and equipment.
3. Compliance
Demonstrates initiative in adapting to changes or unusual circumstances, especially those not covered by written or verbal instructions, in a way that promotes cooperation and minimizes disruption to the working environment.
Combines ethical judgment with technical skill within the policy and legal guidelines of the hospital and laboratory in decision making processes and in the performance of procedures.
Observes and adheres to all departmental and hospital policies and procedures, and follows all safety, quality assurance, and infection control standards.
4. Teamwork / Customer Service
Coordinates, plans, and utilizes time efficiently in an effort to prioritize and organize duties while remaining flexible to meet the needs of the laboratory service customers. Maintains an inventory of supplies in work areas and requests and orders supplies as necessary to ensure efficient departmental operations and avoid duplication of energy and services whenever possible.
Acts as an intermediary between clients, physicians and laboratory technologists in order to obtain additional specimen information that is crucial to the accuracy of test results. Consistently exhibits a professional manner, appearance, and performance in the approach to job related duties in an effort to maintain high standards in the delivery of quality health care services.
5. Other duties as assigned
Performs other duties as assigned or requested.
Qualifications
High School Diploma or equivalent
Must obtain CLS - Laboratory Assistant license within 12 months of hire.
Assistive Technology Clerk
Technical assistant job in Zachary, LA
AT Clerk
The Assistive Technology Clerk provides vital support in the coordination, delivery and maintenane of assistive technology (AT) devices and materials for students and staff. This position ensures that assistive equipment is properly inventoried, distributed, set up and maintained to support accessibility and learning in the classroom.
Tier 3 Technical Support Specialist
Technical assistant job in Baton Rouge, LA
Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.
+ _responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform_ .
+ _Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support_ .
+ _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3_ .
+ _Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ .
+ _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .
+ _Be available for on-call 24x7x365 ongoing application support_ .
+ _Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period_ .
+ _help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well_ .
+ _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ .
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred.
+ CompTIA A+ or ITIL certification preferred
+ 7-10 years of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations_
**Other Job Specific Skills**
+ _Technical problem solving and implementer skills in application coding, infrastructure, or automation_ .
+ _Effective communications (written and spoken)_ .
+ _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ .
+ _ITIL (desired not required)_ .
+ _Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data_ .
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$105k - $140k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
End User Technical Support Analyst (Desktop Support)
Technical assistant job in Baton Rouge, LA
Role : End User Technical Support Analyst (Desktop Support) Duration: Longterm Scope: • Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
• Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
• Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.
Expertise and/or relevant experience in the following areas are mandatory:
• Active Directory Domain Services
• Windows Imaging and Driver Management
• User Profile analysis and migration
• Customer Service Skills
• Advanced troubleshooting with basic hardware and software components
Expertise and/or relevant experience in the following areas are desirable but not mandatory:
• Experience in deployments with Microsoft System Center Configuration Manager
• Desktop and Mobile Device imaging and user transition
• Third party software to be migrated and handled on a case-by-case basis
Auto-ApplyIT Support Specialist - North Shore
Technical assistant job in Hammond, LA
Job DescriptionSalary:
Bellwether is an established IT managed service provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years.We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has led to Bellwether being consistently named a Top Workplace" by
The Times-Picayune
for seven years straight. We are especially proud of this recognition as its based on feedback from our own team.
We are seeking a proactive and customer-focused Technical Support agent to join our team. This role involves a mix of onsite client support and field deployments. The ideal candidate is a skilled troubleshooter with strong interpersonal skills who enjoys solving problems and working collaboratively in a fast-paced environment.
Essential Duties and Responsibilities:
Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications. Solve issues such as desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, general printer repairs, and more.
Manage deployment for enterprise-level workstations and tablets.
Create and monitor progress for each service ticket and escalate as necessary to team members, vendors and/or 3rd party technical support providers.
Work with users to clarify information and set proper expectations.
Report client or quality concerns to management.
Active Directory user management.
Collaborate with team members to support client needs and service delivery goals.
Other responsibilities as assigned.
Requirements:
Minimum 1 year of experience in a technical support or IT help desk role (internship or volunteer experience accepted).
Working knowledge of Microsoft Windows desktop operating systems and Microsoft Office suite.
At least one active certification is preferred (e.g., CompTIA A+, Network+, Security+)
Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users over the phone and in writing.
Ability to lift and transport computers and IT equipment as needed
Valid drivers license, reliable transportation, and willingness to travel to client sites within the region.
Ability to prioritize tasks and manage time effectively.
Team-oriented mindset and customer-first attitude.
Completion of some college coursework in IT, computer science, or a related field (degree preferred).
Beneficial Knowledge:
Experience with current versions of Windows Server.
Knowledge of networking technologies, such as routers and switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols, is a plus.
Compensation & Benefits:
Competitive salary and performance-based bonuses
Medical, dental, and vision insurance
401(k) plan with company match
Paid vacation, sick leave, and holidays
Certification and mileage reimbursement
Professional development opportunities and company-sponsored events
Friendly, business-casual work environment
Additional Information:
This position may require lifting equipment up to 50 lbs., prolonged periods of standing or sitting, and travel to and from client sites.
Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Sponsorship is not available for this position.
Bellwether is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Technician Intern
Technical assistant job in Hammond, LA
Service Technician Intern
As an intern at our dealership, you will immerse yourself in the world of Original Equipment Manufacturer (OEM) protocols and procedures. This hands-on experience is designed to provide you with a comprehensive understanding of the technical standards and practices essential for a
successful career as a technician. You will work closely with experienced professionals, gaining
valuable insights and practical skills that will enhance your technical expertise and prepare you
for future opportunities in the industry.
Essential Duties:
• Assist in performing work as outlined on repair orders with efficiency and accuracy, following
dealership and factory standards.
• Observe and assist in diagnosing the cause of malfunctions and performing repairs according to
OEM guidelines.
• Communicate with the parts department to obtain necessary parts.
• Save and tag parts for warranty purposes or at the customer's request.
• Examine assigned vehicles to determine if additional safety or service work is needed or
recommended.
• Communicate with the service advisor immediately if additional work is needed, if outlined work
is not required, or if repairs cannot be completed within the promised time.
• Document all work performed and recommended on the repair order.
• Report machinery defects or malfunctions to the supervisor.
• Maintain and be accountable for all dealership-owned tools and manuals.
• Operate all tools and equipment safely.
• Attend and complete all assigned company training.
• Perform other duties as assigned.
Qualifications:
• Must be enrolled in an accredited post-secondary Technical School
• Must obtain a Valid Driver's License
• Must have the ability to work while maintaining mandatory school hours
• Must be building a workable toolbox
Work Environment:
This position is often exposed to the elements and moving machinery and equipment. It is also often
exposed to grease, electrical currents, dust, dirt, chemicals and other environmental factors.
EEO Statement:
It is the policy of Kenworth of Louisiana, LLC to provide equal employment opportunity (EEO) to all
persons regardless of age, color, national origin, citizenship status, physical or mental
disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or
expression, genetic information, marital status, status with regard to public assistance, veteran
status, or any other characteristic protected by federal, state or local law. In addition, Kenworth
of Louisiana, LLC will provide reasonable accommodations for qualified individuals
with disabilities.
Medical Laboratory Assistant Candidate PRN Premium
Technical assistant job in Baton Rouge, LA
The Medical Laboratory Assistant Candidate is responsible for up-front specimen handling and facilitating workflow in and out of the laboratory. Assists laboratory personnel with laboratory procedures. Relies on established guidelines, to accomplish tasks. Works under close supervision.
1. Productivity
Determines blood donor eligibility by performing related testing, evaluating donor/patient medical history, assisting physicians with special tests and procedures, recruiting blood donors, and completing appropriate records pertaining to donations in a manner that ensures donor confidentiality. Participates in mobile and in-house blood bank operations and maintains donor stations where designated on a regular rotation. Separates blood components, pools platelets, and thaws frozen plasma for transfusion. Visits patients who have received blood during surgery in order to inform them about the hospital blood donation program.
If applicable, performs noncomplex testing (i.e., sed rates) as well as directed testing (i.e., sweat testing) following SOPs.
Receives and organizes specimens. Independently prioritizes workload.
Investigates and takes responsibility for proper identification of each specimen. Processes specimens according to procedures (may involve centrifuging and aliquoting specimens). Sorts and tracks according to the appropriate performing laboratory, maintaining the integrity of the sample. If in Blood Bank, verifies label, boxes, ships and prepares documents for Recovered Plasma and filters Red Blood Cells to remove leukocytes.
2. Quality
Quality is paramount in all aspects of daily functions and work processes to include specimen preparation, assaying, and result reporting incompliance with established policies and procedures toward promoting high quality health care standards. Performs quality control, instrument maintenance and check procedures, and maintains accurate and complete records of daily activities.
Assists in care and maintenance of the laboratory work area and equipment.
3. Compliance
Demonstrates initiative in adapting to changes or unusual circumstances, especially those not covered by written or verbal instructions, in a way that promotes cooperation and minimizes disruption to the working environment.
Combines ethical judgment with technical skill within the policy and legal guidelines of the hospital and laboratory in decision making processes and in the performance of procedures.
Observes and adheres to all departmental and hospital policies and procedures, and follows all safety, quality assurance, and infection control standards.
4. Teamwork / Customer Service
Coordinates, plans, and utilizes time efficiently in an effort to prioritize and organize duties while remaining flexible to meet the needs of the laboratory service customers. Maintains an inventory of supplies in work areas and requests and orders supplies as necessary to ensure efficient departmental operations and avoid duplication of energy and services whenever possible.
Acts as an intermediary between clients, physicians and laboratory technologists in order to obtain additional specimen information that is crucial to the accuracy of test results. Consistently exhibits a professional manner, appearance, and performance in the approach to job related duties in an effort to maintain high standards in the delivery of quality health care services.
5. Other duties as assigned
Performs other duties as assigned or requested.
High School Diploma or equivalent
Must obtain CLS - Laboratory Assistant license within 12 months of hire.
IT Support Specialist I
Technical assistant job in Baton Rouge, LA
Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting.
+ Implements routine changes on production systems per direction and guidance from Administrators.
+ Supports the integration of new technologies into existing infrastructure.
+ Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes.
+ Deploys standard repeatable build outs.
+ Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Supports routine backup strategies and disaster recovery tests.
+ Reviews system performance indicators and raises issues to more senior level team members.
+ Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required.
+ Maintains third-party tools.
+ May make proactive suggestions for service improvements.
**Minimum Qualifications**
+ HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.
+ 1- 2 years of experience in information technology, systems administration or other IT related field.
+ Hours for this position are roughly 11P-8A ET including weekends.
**Other Job Specific Skills**
+ Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Strong customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology a plus.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$20-$23/hr
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.