Technical Support Specialist
Technical Assistant Job 22 miles from Bayonne
Responsibilities
Help users resolve desktop hardware and software issues, including user account setup and related administrative duties (e.g., installing, upgrading, and supporting Mac and Windows desktop software and hardware).
Troubleshoot and resolve software, hardware, and peripheral device issues (e.g., network printers, scanners, VoIP phones).
Respond to requests for technical assistance in person, via phone, or electronically.
Provide remote computer and hardware setup and replacement, performing configurations and installations as needed.
Track, log, and route problems/requests in ConnectWise Manage, document resolutions, and collaborate with the team on next steps for ticket resolution.
Support the Manager of IT Support with routine maintenance and day-to-day duties, including server and network infrastructure monitoring.
Support users with document management system (DMS) issues, configurations and best practices. (Our current DMS is NetDocs)
Maintain and troubleshoot mobile devices, including Android and iPhones.
Research and stay current with system information, changes, and updates to enhance user support.
Perform post-resolution follow-ups on help requests to ensure issue resolution.
Provide remote support for users, including VPN configurations and management. (Our current VPN solution is GlobalProtect.)
Qualifications
Required Experience: 3+ years of tech support or helpdesk experience, preferably in a legal or professional services environment.
Strong Microsoft Office experience, including Office 2016 and Office 365.
Proficiency in Windows 10/11, MacOS, Apple iOS, and Android environments.
Familiarity with peripheral devices such as printers and scanners.
Experience supporting document management systems, preferably NetDocs
Excellent troubleshooting and diagnostic skills.
Experience with network infrastructure, including TCP/IP networking stack, switches, routers, and firewalls.
In-depth knowledge of hardware/software, server platforms (Windows Server 2012 and newer, Linux), and cloud computing infrastructure (AWS).
Experience supporting remote users, including VPN setup and management (GlobalProtect).
Certifications such as CompTIA A+ or AWS Certified Solutions Architect. (Not required)
Required Skills
Exceptional interpersonal, verbal, and written communication skills with a focus on rapport-building and effective problem-solving.
Ability to work both independently and collaboratively in a team-oriented environment.
Complete command of the English language, both written and conversational.
Strong sense of ownership and responsibility for work performed.
Preferred Skills
Maintain detailed documentation in ConnectWise Manage, including end-user identification, problem nature, and actions taken (successful or unsuccessful).
Stay up-to-date with the hardware and software solutions used within the organization.
Perform remote fixes at the desktop level, including installing and upgrading software, troubleshooting systems, and applications.
Assist with various departmental projects relating to DMS and data migration.
Contribute to team collaboration to ensure prompt issue resolution.
Be a proactive and collaborative team player!
Tech Support specialist
Technical Assistant Job 9 miles from Bayonne
4+ years of experience in Technical support work.
Experience working with product teams to roll out new products/features
Creating technical documentation to support roll out of new products/features
Excellent communication skills
Ability to work with multiple stakeholders in challenging environment.
Has conducted trainings at enterprise level to support product implementations.
Regards,
_______________________
Parthasarathy K
Lead Recruiter
Work: ************ Ext: 306,Direct: ************
**********************
Themesoft Inc |Themesoft Jobs
Technical Support Specialist
Technical Assistant Job 9 miles from Bayonne
Essential Duties and Responsibilities
Typical responsibilities include, but are not limited to, the following:
Install, configure, repair, and replace PCs
Install, configure, repair, and replace telephones
Configure basic network interfaces on various devices
Troubleshoot basic networking issues
Provide technical assistance as required
Maintain firm's printing environment-training provided
Qualifications/Position Requirements
Knowledge of PC architecture
Good understanding of how all subsystems work in a PC and interact with each other
Good working knowledge of networking and basic TCP/IP configurations
Knowledge of Windows 7 & Windows 10
Basic electronics knowledge
Ability to work on new equipment and devices without formal training
Ability to manage a varied workload and meet deadlines
Must be punctual and reliable
Strong interpersonal skills
Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude
Excellent written and verbal communication skills
Ensure confidentiality of all the Firm's and client's documentation and information
Education and/or Experience
Bachelor's degree or equivalent military experience
Previous experience with extensive focus on PCs on a network in a medium to large corporate environment
Information Technology Support Specialist
Technical Assistant Job 14 miles from Bayonne
The ideal candidate should have the following qualifications and experience:
Responsible for answering and resolving incoming Support tickets related to level 1 computer systems, software, and hardware issues.
Listening to user inquiries and troubleshooting/managing hardware, software, or network issues.
Responding to users promptly and escalating more complex problems to senior team members.
Assist in installing, maintaining, and supporting workstations/laptops as needed.
Must understand Microsoft Word, formatting documents, Styles, Bullets, Numbering, and Headers/footers.
Must understand the iManage document management system.
Assist in maintaining and supporting inventory of IT hardware.
Demonstrate a can-do attitude, ability to innovate, and show own initiative to improve IT Services.
Assist employees with related audio-visual equipment for meetings.
Troubleshoot end-user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network-related issues.
Meet and exceed SLA standards: Close tickets promptly while upholding customer service standards.
Facilitate user account management: Onboarding, change, and departure processes.
Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; and handling documentation.
Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
Some travel may be required to remote offices.
Skills and Experience:
Business or Technical school training.
Minimum 1 year of customer service experience.
Minimum 1 year Supporting Microsoft Technologies.
Advanced knowledge of Microsoft Office 365.
Exceptional oral and written communication skills with demonstrated listening and questioning skills.
Willing to work off-hours and weekends when required for projects or emergency support.
Technical Support Specialist
Technical Assistant Job 9 miles from Bayonne
We are looking for an IT Support Specialist with strong experience in supporting Mac for our client in Education in NYC. This position is 100% onsite with experience in working in education / in the school system highly preferred! This is a temporary position expected to last until June 2025 with extensions possible - open due to employee on leave* Please apply if you have 1-4 years of solid Mac support experience & you're comfortable working with kids and computers of all ages
Pay Rate: $30-35 per hour
Length: Until June 2025, with extensions possible
Hours: 8:30-4:30pm
Location: 100% Onsite Upper East Side, NYC
Project Details
Main technical support for students and faculty; taking tickets, responding to emails and phone support
Troubleshoot Mac devices (80% Mac environment), AV equipment, printers
Requirements
1-4 years of technical support experience
Experience supporting Macs - some experience with JAMF is required
Excellent customer support skills, must have go-getter attitude, willing to jump in and hit the ground running
Preferences
Previous academic experience highly preferred
Chromebook and iPad support
Culture
Adaptable and responsive to the ebb and flow of a typical school day
Equally comfortable working with kids of all ages or computers of all ages
Mission-focused academic institution with deep learning experiences
Ready to say “I don't know, but I'll find out!” and demonstrate follow-through
Willing to stop to tie a shoe, provide gentle guidance for lunchroom behavior, or help an Upper School student with an independent project.
Technical Environment
Desktop - 80% Macs, some Chromebook and iPads
Printers - mostly HP, cannon on copier side
Network - 90% Wi-Fi, 10% connected in - lots of Wi-Fi issues
Company/team size: 5+
Information Technology Support Specialist
Technical Assistant Job 17 miles from Bayonne
We are currently searching for a highly motivated IT Specialist.
Roles & Responsibilities
*The IT Specialist's responsibilities include, but are not limited to the following: *
- Maintain essential IT infrastructure, including PCs, security tools, applications, servers, email systems, operating systems, software, and hardware
- Utilizes the company's proprietary WMS, ERP, and TMS systems to provide the utmost support for end users.
- Collaborates with internal and external partners to communicate project status, activities, and achievements
- Supports the warehouse operations via assisting call-ins or live chat with technical difficulties
- Configures and maintains network hardware, such as routers, switches, WLCs, and cables
- Review diagnostics and assess the functionality and efficiency of systems
- Provides user education/training and reference materials for users by drafting operation instructions
- Other duties and tasks as assigned by the IT Leader
Requirements and Qualifications
- Bachelor's degree in IT related field or an equivalent combination of education and experiences
- Excellent hardware/software troubleshooting, problem-solving and diagnosis skills
- Comfortable working in and assisting others through remote access desktop programs.
- Extensive experience working with different operating systems including Windows, Mac OS, Android, and iOS
- Experience with 3PL products including warehouse management systems, transportation, and order management systems or ERP preferred.
- A working knowledge of DC operational practices and procedures, and a good understanding of Supply Chain and WMS concepts preferred
- Experience with networking hardware and concepts such as DNS, DHCP, OSI Model and TCP/IP
- Bilingual Preferred (Korean & English)
- Some travel may be required
Benefits: Medical, Dental, Vision, Life, STD, LTD, AD&D, 401K, and generous PTOs/ paid holidays
Job Type: Full-time, Regular
Job Location: Englewood Cliffs, NJ
Business Hours: Mon-Fri 08:00 AM to 5:00 PM
Intern, Data Technology (Spring 2025)
Technical Assistant Job 16 miles from Bayonne
Founded in 1969, Wiss & Company, LLP was founded by accomplished professionals with a shared passion for propelling private businesses and the people behind them to new levels of success. In the years since, we've expanded our approach, becoming a full-service business growth advisory firm that recognizes the undeniable link between personal and professional success. Wiss' size, regional presence, and client-centric approach grant clients the benefits of a boutique firm.
Duties and Responsibilities
Write clean, efficient, and maintainable code using standard software development methodologies
Debug and troubleshoot issues and perform Unit and Integration testing to ensure software quality and reliability
Continuously learn new technologies and best practices to improve skills and stay up to date on relevant topics
Attend team meetings and participate in Agile development practices
Establishing continuous integration/continuous development (CI/CD) pipeline for deployment automation
User training or overview on the features implemented
Monitoring of production environment and providing production support
What we are looking for:
Pursuing a degree in Computer Science, Information Technology, or related field
Strong analytical and problem-solving skills
A willingness to learn new technologies and languages as required by the role
Ability to work independently and with minimal supervision, prioritize tasks and manage time effectively
Strong communication skills and ability to work collaboratively with others
Experience with minimum one programming language and/or development platforms such as HTML, JavaScript, jQuery, and/or CSS
Understanding of software development methodologies
Understanding of basic principles of Object-Oriented Programming (OOPs)
Understanding of Web Pages, and how to interact with the Document Object Model (DOM)
Understanding of databases and basic SQL queries
Benefits
Hands-on experience in a dynamic and supportive work environment.
Opportunities for professional development and networking.
Exposure to diverse projects and technologies.
Mentorship from experienced professionals in the field.
Shadowing and training experiences with knowledgeable professionals
Flexible schedule for students
Compensation available
Wiss is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age"
Wiss is committed to diversity and inclusion. We seek candidates from all backgrounds to join our team and encourage our employees to bring their authentic and best selves to work.
Information Technology Help Desk
Technical Assistant Job 25 miles from Bayonne
Akkodis is seeking a IT Helpdesk Specialist for a 6 month contract position with a client located in Woodcliff Lake, NJ.
Main Responsibilities:
End User Device Install, Repair, Setup, Configuration, Upgrade. Office Moves/Setup and Minimal migration.Deployment, Hardware Configuration, deskside support, Walkup IT Service/Customer Service
Schedule - Mon-Friday 8am-5pmPay/Salary Range: $26/hr - $27/hr
If you are interested in this IT Helpdesk job in Woodcliff Lake , NJ then please click APPLY NOW. For other opportunities available at Akkodis go to **************** If you have questions about the position, please contact Nishu Lal at ************ or **************************.Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ********************************************** The Company will consider qualified applicants with arrest and conviction records.
Head of Executive IT Support
Technical Assistant Job 9 miles from Bayonne
Our client is a PHENOMENAL global alternative investment firm located in Midtown Manhattan. Founded over two decades ago, the firm has continuously expanded its expertise across a broad spectrum of the financial markets. Combining in-depth fundamental analysis with strategic trading and superior sourcing capabilities, our client is a globally recognized leader in its space.
The firm excels as strategic investors, engaging dynamically in a wide range of investment opportunities. Their distinctive approach is rooted in deep sectoral knowledge, particularly in areas such as credit solutions, corporate restructurings, and event-driven investment scenarios. Their aim is to unlock value and deliver outstanding returns through astute market insights and decisive action, supported by a comprehensive suite of investment products that tap into their extensive global strategies.
Position Overview:
This role is for a Head of Executive IT Support who loves all things technology and has a demonstrated background in troubleshooting and IT support. This role involves managing desktop and network support for several key executives, including the organization's Managing Partner, both in-office and at various locations.
The selected candidate will be the primary contact for all technology-related issues within these environments.
Key Responsibilities:
Oversee desktop and network support services for the Managing Partner and other senior executives.
Supervise and mentor a team member to ensure effective and efficient service delivery.
Monitor, maintain, and provide ongoing support for systems across multiple residential and office locations.
Lead and manage technology projects, such as:
Establishing home networks with backup internet connectivity.
Upgrading security camera systems at residential sites with minimal disruption.
Assisting in multimedia content creation for marketing and promotional efforts.
Troubleshoot mobile, desktop, and laptop issues as they arise.
Provide IT support for both business-related and personal travel.
Analyze current processes to identify inefficiencies and recommend improvements.
Stay updated on the latest trends and advancements in IT infrastructure.
Key Qualifications:
Bachelor's degree in Information Technology or a related field.
8-15+ years of experience in IT or a related industry.
Proven experience managing small teams and leading technology projects.
Strong verbal and written communication skills.
Familiarity with Apple/Mac/iOS products and their best practices within a professional setting.
Experience with Windows 10/11 and Microsoft Office Suite; knowledge of Windows Server is a plus.
Knowledge of both enterprise and residential phone systems is beneficial.
Experience in generating multimedia content for marketing is an advantage.
Strong problem-solving abilities and a resourceful, innovative mindset.
Interest in high-end consumer electronics.
Experience working with AV technology for both professional and home settings (e.g., Crestron, Zoom, Streaming Services, Sonos).
Ability to collaborate with network administrators and security professionals to maintain secure residential networks.
Detail-oriented with excellent organizational skills, including asset management and thorough documentation practices.
Client-focused with high energy, always willing to go the extra mile to meet needs.
Excellent interpersonal skills, including the ability to explain technical issues in simple terms to individuals with varying levels of technical expertise.
Professional demeanor and ability to remain composed in high-pressure situations.
Comfortable working with external vendors and technicians to resolve issues.
Willingness to handle on-call duties when required and take ownership of all requests, escalating when necessary.
Equities Technology Trade Support
Technical Assistant Job 9 miles from Bayonne
The Cantor Equities Technology Trade Desk Support team is responsible for supporting various equity products and processes which require specialized handling and skills. The role focuses on applying in depth product knowledge to introduce new products, technology, or processes, while maintaining strong working relationships with the Trading Desk, Middle Office / Trade Operations, Risk, Compliance, and other stakeholder groups.
Core Responsibilities
1. Business Support, Strategy, Prioritization, and Implementation:
Provide support to Fidessa and various equity products / internal developed applications to the Cantor Equities business.
Monitor and ensure the timeliness of trade bookings and matching to minimize trading/operational and settlement risks. Responsible for the timely resolution of all breaks between front and back-off trade capture systems.
Collaborate with the development team and assist with the developing of solutions and make recommendations that align with business strategy and stakeholder needs.
2. Performance Monitoring & Issue Resolution:
Monitor, track, and evaluate performance metrics/dashboards, identifying and addressing any issues proactively.
Analyze trade related issues, offering insights and recommendations for improvement while ensuring alignment with industry standards and compliance.
3. Reporting & Data Analysis:
Gather and format data into both regular and ad-hoc reports and dashboards to provide actionable insights to stakeholders.
Use JIRA to track requests and issues and Confluence to document procedures and processes
4. Change Management & Process Optimization:
Participate in change management initiatives of varying scope and complexity.
Conduct impact analyses, assessments and raise incident reports when an issue arises. Follow through on post-mortem report when an incident occurs.
5. Stakeholder Engagement:
Communicate with vendors, customers, and external stakeholders to ensure timely and effective service delivery.
Develop and maintain strong relationships with internal teams and external stakeholders to execute work and fulfill service delivery expectations.
6. Issue Escalation & Resolution:
Resolve trade-related issues directly with clients or escalate when necessary to ensure timely resolution.
Engage and escalate issues to senior management and raise incidents to the internal teams
Qualifications
1. Experience:
5+ years of experience in cash equity trade desk support.
Middle Office / trade processing and/or operations experience is a plus.
Strong understanding of equity business products, services, processes, and controls.
Experience working with relevant systems and technology platforms in equity trade desk environments.
2. Technical Skills:
Proficient with MS Office, SQL, scripting languages and FIX Protocol a plus
Knowledge of regulatory requirements in equity trading and risk management.
Solid understanding of middle office / trade processing and/or operations experience
Solid experience with following systems: Fidessa and/or other OMS/EMS, Fix Connectivity
Ability to analyze data, identify trends, and provide actionable insights.
3. Other Skills:
Strong verbal and written communication skills.
Exceptional customer service and collaboration skills.
Ability to multi-task and work effectively in a fast-paced environment.
Strong problem-solving, analytical, and decision-making abilities.
Understanding of risk and compliance regulations in equity trading.
Comfortable working in both business-as-usual and rapidly changing environments.
The expected base salary for this position ranges from $125,000 to $175,000. The actual base salary will be determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held. In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation including discretionary bonuses and other short- and long-term incentives (e.g., deferred cash, equity, etc.).
TSG Support Technician with Driving
Technical Assistant Job 21 miles from Bayonne
Immediate need for a talented TSG Support Technician with Driving. This is a 12+ Months Contract opportunity with long-term potential and is located in Parsippany, NJ (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:24-50780
Pay Range: $27.30 - $35.30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Provides support activities in an assigned area.
Performs equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems.
Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective.
Assist users to resolve computer related problems such as inoperative hardware or software.
Key Requirements and Technology Experience:
Skills-Technical Support, Hardware, and software troubleshooting.
Travel is required using one's personal vehicle to provide Technology Support for Customers and to support Client Core Technology solutions, Client Small Package, Freight and SCS locations to supporting Client technology infrastructure.
Willing to work various shifts, able to work five days per week with possibility of weekends as needed due to vacation coverage or planned weekend upgrades.
Associates Degree in Computer Science required Bachelors preferred and A+ certification required.
Proficient/Advanced Microsoft Office Access, Word, Excel and Outlook skills.
Strong communication (both verbal and written), problem solving, and decision making skills.
Ability to work with minimal supervision.
Highly organized and detail oriented; ability to prioritize daily tasks.
Our client is a leading Human capital services Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Technology Design Associate
Technical Assistant Job 9 miles from Bayonne
Company Showy Inc. | showy.com
Technology Design Associate
Commitment Full-time
Posting Code 24TDA001
About the Company
Showy is a New York City-based technology consultancy that assists enterprise clients with discovering, defining, and implementing impactful technology solutions. Its tri-fold focus encompasses facilities hardware technology, enterprise software tools, and tech-stack optimization, all aiming to deliver meaningful value to businesses.
Role Overview
The core responsibilities of this role include assisting the team by producing CAD, Revit, 3D, and Adobe Creative Suite design documents. This activity supports the consulting of enterprise clients on how technology can help solve challenges within their business. Weekly responsibilities include technology research, project management, meeting attendance, email correspondence, and creating documents required to communicate technology strategies and designs.
Skills & Capabilities
Keen interest in enterprise technology, research, and solving problems
Desire to work in a dynamic startup environment
Excellent written and verbal communication skills
Self-managing with the ability to build and work to a project production schedule
Collaborative with other on-prem and remote team members
Ability to defend and articulate the logic behind decision-making
Ability to conduct user requirements gathering and extrapolate what a user requires
Graphic skills capable of communicating ideas through client presentation decks
Education & Experience
A bachelor's degree in computer science, electrical engineering, mechanical engineering, industrial design, or a related engineering and design field.
Work experience, internships, or projects showing relevant interest and experience.
Software
Required: AutoCAD, Revit, Rhino, Creative Suite: Illustrator, Photoshop, InDesign
Nice to Have: Figma, AfterEffects, Premier, Animate, XD, Unity, Unreal Engine
Compensation
Salary, bonus, healthcare, and PTO. Great opportunity for advancement in a rapidly growing firm.
If interested in applying, please reach out to Jeffrey Casserino at **************.
Tech Support Analyst
Technical Assistant Job 12 miles from Bayonne
U.S. Retirement & Benefits Partners is a leading independent national financial services firm specializing in employee benefit and employer-sponsored retirement plans for public school, government, corporate, and non-profit employers. The business was formed in 2008 and today is one of the largest independent specialists serving over two million participants nationally in the K-12 market.
To learn more about our company, please visit our websites: ********************
The Technology Systems Analyst is responsible for providing technical expertise and support for Microsoft 365 applications, as well as assisting end users with their technology needs. This role involves analyzing system requirements, resolving technical issues, and ensuring seamless integration of technology solutions to enhance organizational efficiency.
Key Responsibilities:
Manage and maintain Microsoft 365 applications including Exchange Online, SharePoint, OneDrive, Teams, and other related services.
Other Third Party product administration such as OpenText, CheckPoint, others as identified and needed.
Provide end-user support and troubleshooting for hardware, software, and connectivity issues, ensuring timely resolution of technical problems.
Analyze and assess the organization's technology needs, recommend improvements, and implement solutions to enhance operational efficiency.
Develop and conduct training sessions for end users on Microsoft 365 applications and other technology tools. Create and maintain documentation for system configurations, procedures, and troubleshooting guides.
Work closely with other IT team members to ensure the effective integration and functioning of technology systems across the organization.
Ensure that all technology systems are secure and compliant with organizational policies and industry standards.
Duties will also include supporting Corporate End Users via phone, email and our Service Management System via Requests, Changes and Incidents.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field. A combination of Experience, Education and Certifications will be considered.
Minimum of 3 years of experience in a technology support role with a strong emphasis on Microsoft 365 administration.
In-depth knowledge of Microsoft 365 applications and services, troubleshooting techniques, and system analysis. Familiarity with Windows operating systems, networking, and IT security principles.
Excellent problem-solving abilities, strong communication skills (verbal and written), and a customer-focused approach to support.
Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert, or similar are preferred.
Additional Information:
This position may require occasional after-hours support and on-call duties.
Travel may be required to various office locations for on-site support and training.
Please submit your resume and a cover letter outlining your qualifications and experience related to this position. Only shortlisted candidates will be contacted for an interview.
Client Technical Onboarding Specialist
Technical Assistant Job 9 miles from Bayonne
Do you want to get your foot in the door with a small, consistently growing, SAAS company that is part of S&P Global?
automotive Mastermind is growing and we have a temporary opportunity, with full-time potential, for a Client Technical Onboarding Specialist. We are looking for someone to work on a full time, hybrid, out of our New York or London, Ontario office.
Who we are:
Founded in 2012, automotive Mastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotive Mastermind is headquartered in New York City. For more information, visit automotivemastermind.com.
At automotive Mastermind, we thrive on high energy at high speed. We're an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.
What we do:
Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.
Our Culture / Vision / Mission:
At automotive Mastermind, we thrive on speed. We're an organization in hyper-growth mode and have a face-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continue to motive and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have bee at the core of what we do, and who we have built our culture through the years. Through this framework, our team members have a passion to drive success, while collaborating to win.
What you will do:
As a Client Technical Onboarding Specialist, your primary responsibility is to complete the onboarding of new customers onto our technology. You will connect to our customer's DMS databases, ingest their data, review the data sets and implement with quality to ensure each customer is properly configured. You will become a subject matter expert in our database configurations, data flows, and systems. We will rely on you to troubleshoot and solve configuration issues with speed and accuracy. As a member of a rapidly growing company and an evolving team, you will also be entrusted to concurrently manage, not only, new customer onboardings, but also address Support Tickets, DMS Changes and Digital Setups for our customers. You are expected to proactively communicate the current status, next steps, and proposed solutions with both internal and external stakeholders.
Own and Manage the DMS Implementation setup of new customers
Obtain customer data, ingest it into our systems, and quality check for expected functionality
Become a subject matter expert in the dealership management system and data extraction topics
Own and Manage the Implementation of Mastermind's Digital offerings
Query and extract data using common computer language's including SQL, C#, and/or Python
Quickly own and resolve relevant support tickets, explain the root cause of the issue , and suggest process improvements for reoccurring cases
Communicate status updates and next steps by phone and email to internal and external stakeholders
Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements
Recognize setbacks and risks to expectations and escalate as required
Own the initial and ongoing data quality of assigned customers
Prioritize and manage concurrent work streams without supervision
A Successful Onboarding Specialist will:
Be Proactive and Accountable
Be Customer Centric
Be Coachable, collaborative and solutions oriented
Be clear and succinct communicator (both written and verbal)
Be an individual who enjoys process and mastery of technical detail
Be Agile
Who you are:
Comfortable with technology, and an understanding of process-based tools
Proficient user of Microsoft Excel
Intermediate SQL knowledge
Preferred Qualifications:
Auto industry experience or Auto databases a plus
Salesforce.com experience a plus
Customer or Functional Project Management experience a plus
Working knowledge of Python a plus
Facebook Business Manager experience a plus
Technologist, Flavor Applications / Culinary Group
Technical Assistant Job 25 miles from Bayonne
We invite you to join Takasago, where you can be innovative and contribute to society through technology. Takasago is a major global leader and producer of flavors and fragrances providing innovative solutions in flavors, fragrances, aroma ingredients, and fine chemicals. Takasago is headquartered in Japan and operates in over 27 countries, with manufacturing facilities, research and development centers, and sales offices worldwide. Takasago ranked 8th overall and 1st in Asia on the Global Top Food Flavors and Fragrances Companies.
We currently have an opportunity for a Junior Technologist or Technologist within the Flavor Applications/Culinary Group located in Rockleigh, NJ.
Essential Job Functions:
Provide Culinary inspiration and influence by showcasing classical ways of cooking to assist with flavor and product development.
Basic understanding of researching trends, analyzing data and meaningful translation.
Create on trend food concepts to support marketing, consumer insights, flavor creation and sensory to achieve desired results and goals with the industrialization/commercialization process in mind.
Provide learning experiences and share knowledge.
Design customer and brand specific tasting mediums for flavor and technology evaluation.
Keep records and establish standard operation procedures for relevant tasks at hand.
Build experience in leading small groups and teams, offer a sense of direction, collaboration and facilitation skills to obtain clearly defined results.
Educational Qualifications:
Degree in Culinary Arts or Culinology (RCA approved Program) (preferred)
Bachelor of Science in Food Science
Preferred exposure and training in international cuisines and nutrition
Experience:
Experience/Background in the kitchen and/or food preparation in fine dining restaurants or related establishments. The equivalent combination of education and experience is acceptable.
Competencies:
Must be computer literate with knowledge of common business software programs including MS Office Suite. Acute sense of smell and taste. Excellent presentation and communication (both verbal and written) skills.
Must follow all GMP, HACCP and Food Safety rules and standards.
Takasago's Employee Benefits and Perks:
Takasago offers flexible work arrangements, tuition assistance, health benefits, employee discounts to various services and products, and life insurance 1.5 times your salary. When we think about employee success and financial security, we think long-term. Takasago provides robust retirement savings plans, as well as an employee assistance program. We hope you will join us and achieve professional growth and enrichment.
EEO Statement
Takasago is dedicated to providing equal opportunities and equal access to all individuals regardless of race or ethnicity, sex/gender (including pregnancy), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, civil union status, familial status, religion, national origin or citizenship, military service status, or any other category protected by law.
IT Support Engineer (Front Office)
Technical Assistant Job 9 miles from Bayonne
IT Support Engineer - Front Office
Wealth & Alternatives Manager
6-12 month+ Contract To Hire
3-4 days per week onsite
New York City
The IT Support Engineer will manage technical support for traders, C-Suite executives, and end-users, both on-site and remotely. The role involves handling desktop support, addressing security needs, and meeting group-specific requirements. Key responsibilities include supporting Microsoft Office 365, Active Directory, and VoIP systems, in addition to managing user accounts and assisting with the setup of office environments. Project work, such as implementing imaging solutions and creating scripts for software updates, is also expected.
Day-to-day, the engineer will review and handle support tickets, manage software patching and updates, and coordinate onboarding/offboarding activities. In this capacity, they will ensure smooth system operation by maintaining conference room A/V equipment and collaborating with the infrastructure team to troubleshoot issues. The role also requires experience with tools like Intune, Adobe, Box.com, and familiarity with multi-monitor and peripheral configurations, as well as VoIP support and network troubleshooting.
Candidates should bring experience in financial services support, a solid understanding of Windows 10/11, Azure Active Directory, cloud technologies, and networking. Expertise in managing firewall, WiFi, and VoIP systems is also essential. This position, based primarily on-site, offers occasional remote work flexibility and requires excellent customer service and technical proficiency.
Technical Support Engineer
Technical Assistant Job 9 miles from Bayonne
At Leverage, we're transforming supply chain operations for mid-market industrial manufacturers. Our platform automates procurement workflows by streamlining purchase orders and improving supplier performance. Backed by top-tier investors and growing fast, we are committed to revolutionizing the way supply chains operate, delivering unmatched visibility and operational efficiency to our customers.
We don't just build tools-we solve real-world problems, fast. We believe in extreme ownership, high standards, and assembling a championship team that thrives in a fast-moving environment.
Role Overview
We're looking for a Technical Support Engineer to provide high-quality support for our platform and ensure customers get the most out of their experience. This role combines technical troubleshooting, customer enablement, and process improvement to deliver an exceptional customer journey. You'll act as the first point of contact for technical issues, collaborate with internal teams to resolve complex cases, and contribute to the continuous improvement of our systems and processes.
The ideal candidate is a resourceful problem-solver who thrives in fast-paced environments and is passionate about providing exceptional customer support.
Key ResponsibilitiesTechnical Support & Troubleshooting
Serve as the first point of contact for customer inquiries via email, chat, and phone, ensuring timely resolutions.
Diagnose and troubleshoot technical issues related to the platform, escalating to Product and Engineering teams as needed.
Manage, update, and resolve tickets in the support system, adhering to SLA guidelines.
Document technical solutions and maintain a comprehensive internal knowledge base.
Onboarding & Enablement
Collaborate with the Customer Success team to ensure seamless onboarding for new customers, including technical setup and account configuration.
Lead training sessions and create support materials to empower users, including FAQs, manuals, and video tutorials.
System & Integration Support
Support User Acceptance Testing (UAT) for customer-specific configurations and integrations, ensuring implementation success.
Provide feedback to Product and Engineering teams to improve platform functionality and user experience.
Continuous Improvement
Analyze customer support interactions to identify recurring issues and recommend platform enhancements.
Develop and refine support workflows to ensure scalability and efficiency.
Track support metrics and use insights to optimize customer satisfaction.
What We're Looking For
Experience: 3-5 years in technical support, system integration, or a related role, preferably in a B2B SaaS environment.
Technical Skills: Familiarity with APIs, SQL, cloud platforms (e.g., AWS), and ticketing systems like Zendesk, Intercom, or Freshdesk.
Problem-Solving: Demonstrated ability to troubleshoot technical issues and resolve customer concerns efficiently.
Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
Ownership: Proactive mindset with the ability to manage competing priorities independently.
Team Player: Collaborates effectively with cross-functional teams in a fast-paced, growth-focused environment.
Why Join Us?
At Leverage, ownership is non-negotiable-we're building a team of problem-solvers and self-starters who act fast and drive results. If you're passionate about empowering customers, solving real-world problems, and being part of a mission-critical team, this is the role for you.
Compensation: $75,000 - $95,000 annually with 0.1% - 0.15% equity
Growth Opportunities: Be part of a mission-critical team in a fast-scaling Series A startup.
Work Flexibility: Hybrid work model with remote options and flexible hours.
Unlimited PTO: Maintain work-life balance with generous time off and wellness tools like Teladoc and Talkspace.
Collaborative Culture: Join a high-performing team where initiative, creativity, and excellence are celebrated.
📍 Location: NYC-based with hybrid flexibility.
Tech Support Engineer - Video Digitization - MAM/PAM
Technical Assistant Job 12 miles from Bayonne
** Onsite | 5 day/wk | Woodbridge Township, NJ**
The Technical Engineer - News Archives, is part of a mission-critical technology team responsible for the support and innovation of our client's News' Production and Archives environments
.
In this role, The Engineer will be responsible for supporting and maintaining the workflows and infrastructure necessary to capture and preserve high-quality digital copies of archival tapes. This client facing role requires strong problem-solving skills, technical expertise, and excellent communication abilities.
Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $38- $44/ hr. w2
Key Responsibilities:
Act as front-line technical support providing troubleshooting and technical diagnosis for robotic tape systems, ingest/capture servers, QC and transcode platforms.
Configure and maintain tape digitization equipment, including servers, decks, and software, to ensure optimal performance and efficiency.
Troubleshoot technical issues related to tape digitization, including errors, data corruption, and equipment malfunctions.
Perform preventative maintenance for software and hardware, ensuring optimal performance and minimizing downtime.
Collaborate with internal teams, including IT, Engineering, Maintenance and Operations to resolve issues.
Liaise with external vendors for technical support, remote sessions, processing RMAs and resolving technical issues.
Perform regular quality control checks on digitized files to ensure they meet the required standards for archival preservation and accessibility.
Communicate effectively with clients, provide guidance and updates on issue resolution, and ensure client satisfaction.
Document all technical issues and resolutions in a clear and concise manner.
Requirements:
Two+ years of experience in a technical support role.
Proven ability to support video digitization, encoding, and transcoding platforms.
Experience with hardware integration and troubleshooting components such as VTRs, encoders, and SDI streams.
Proficiency in Windows Server and OS.
Knowledge of audio/video codecs and formats.
Familiarity with MAM/PAM systems and metadata management.
Foundational knowledge of enterprise infrastructure, including routers, firewalls, TCP/IP, and DNS.
Experience with project management, documentation, and ticketing systems, such as Service Now, Asana, Jira, or Confluence.
Experience with cloud-based storage and processing platforms, such as AWS or Azure, is a plus.
Familiarity with database management systems, such as PostgreSQL or MS SQL is a plus.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact ********************.
Information Technology Support Engineer
Technical Assistant Job 9 miles from Bayonne
Our enterprise-level client is seeking to add 15 IT Support Engineers to work onsite in New York City. Please see below for full details-
Job Notes:
-6-month contract / a second phase and extensions are possible after the initial contract.
-Project is expected to begin Sunday 2/16/25 (start date might move by 1-2 weeks).
-Onsite in New York City in two Midtown locations.
-Background check takes three (3) weeks and includes a drug test, 20-year criminal background check, and a credit check.
-All offers will be made before the end of December to allow time for the background check to clear.
-Pay Rate = $27-30 w2 per hour depending on level of experience.
-Prior experience performing large-scale IT office moves or providing in-person IT hardware / desktop support preferred.
NOTE: All team members must know how to wipe a hard drive clean.
Scope of Project:
Client is relocating former NYC headquarters from one Midtown location to another. This project involves the decommissioning of laptops / PCs and pack-up for relocation. At the second building, this team will be setting up the workstations. i.e. setting up hardware and peripherals.
Expected Schedule:
Monday - Wednesday: 9AM-6PM
Friday: 4PM-10PM
Saturday: 9AM - 6PM
Sunday: Opportunity may present itself for optional OT.
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name' - think big banks, big pharma, etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: **********************************
Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
2nd and 3rd shifts CNC Setup Technician
Technical Assistant Job 26 miles from Bayonne
LHH Recruitment Solutions has a Senior CNC Setup Technician role open for our client in the Butler, NJ region. Qualified candidate MUST HAVE proven CNC setup experience with CNC machines such as; lathes, mills, Swiss mills, and machinery such as Miyano, Haas, Mori, Sharp etc. as well as experience in industrial applications required, for a minimum of 3 years! Additionally, experience in troubleshooting and repairing hydraulic, pneumatic, electrical, and mechanical experience is highly preferred.
This direct hire role allows you to expand your CNC career through supporting the production floor by meeting supply and demand and timely production and delivery to customers! This position is fully on-site and is a second or third shift schedule.
Hourly range is approximately $28.oo with a second and third shift differential in addition to hourly pay.
Role & Responsibilities
Must be able to create and edit CNC programs.
Exhibit understanding of engineered drawings, blueprints and schematics.
Oversee the preparation of tooling, gauges to be machined.
Perform machine and equipment installation, relocation, removal and/or salvage measures.
Identify and procure any parts and components as needed.
Upload prior programs and download oversight of new job programs.
Manage and oversee outside services/contractors/vendors personnel.
Lead by example for safety and quality through discipline to 6S program standards.
Aid and assist CNC Operators as needed.
Conduct visual inspections for irregularities and collaborate with engineering for inspection.
Make adjustments to machines and offset as required.
Proven leadership and team management.
Problem solving skills and critical thinking utilization.
Requirements
3+ years industrial machinery maintenance experience required.
Proven ability to read pneumatic, hydraulic, and electrical schematics.
Minimum of 3+ years CNC machining repair and troubleshooting experience required.
Experience working in a Quality Management System such as ISO9001 or AS9100 highly preferred.
Lean Manufacturing/Six Sigma/Process improvement tools experience highly preferred.
3 years' experience programming and setup of CNC lathes/mills required.
Expertise in all Microsoft Office applications.
Exceptionally strong analytical and problem-solving skills.
Excellent organizational, communication, and time management utilization.
Ability to work overtime when needed.