Technical assistant jobs in Framingham, MA

Job Title: IT Support Analyst Primary Location: Boston, MA -on site 5 days a week Position Type: Full-Time TalentFish is casting a line for an IT Support Analyst. This is a full-time role in Boston, MA. The IT Support Analyst provides comprehensive technology support to attorneys, legal professionals, and staff across the firm. Acting as the first point of contact for all IT-related issues, this role delivers both remote and in-person assistance to ensure seamless operations in a fast-paced professional services environment. What You Bring to the Role (Ideal Experience) 3-5 years of IT support experience in a law firm environment (preferred) Strong knowledge of Windows 10/11, Microsoft 365, Teams, Citrix, and VPN technologies Familiarity with legal applications such as iManage and Intapp Excellent problem-solving skills with the ability to resolve issues under pressure Strong customer service orientation with outstanding communication skills Ability to work independently and collaboratively while maintaining professionalism and confidentiality Flexibility to work extended hours or weekends as business needs require Ideal candidates will have held roles long term in law firms or professional service organizations What You'll Do (Skills Used in this Position) Serve as the primary contact for IT support through phone, email, and ticketing systems (approximately 90% remote with occasional in-office coverage) Provide timely and professional troubleshooting for desktops, laptops, mobile devices, printers, conferencing technology, and network connectivity Support core firm applications including Microsoft 365, Teams, Zoom, Citrix, VPN, and legal-specific tools (iManage, Intapp) Deliver high-touch, "white glove” support to attorneys, partners, and executive staff Set up, configure, and maintain equipment for new hires, office moves, and visiting attorneys; assist with AV and conference room technology Document all work performed in the firm's ticketing system and contribute to the Knowledge Base Maintain and track IT assets, peripherals, and loaner equipment Collaborate with IT colleagues to escalate complex issues while maintaining ownership until resolution Provide after-hours or on-call support as required to meet business and client demands Compensation Information The expected salary range for this position is $70,000 - $88,000 annually, depending on experience and qualifications. This role also qualifies for comprehensive benefits such as health insurance, 401(k), and paid time off. TalentFish is committed to pay transparency and equal opportunity. The salary range provided is in compliance with applicable state and federal regulations. This role requires authorization to work in the U.S. without current or future visa sponsorship. All offers are contingent upon the completion of a background check, which may include but is not limited to reference checks, education verification, employment verification, drug testing, criminal records checks, and any required certifications or compliance requirements based on the end client's background check policies and applicable laws. TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI, video screening, and our unique platform. TalentFish focuses on providing the best employee, consultant, and client experience possible.

ENTEGRATION, Inc., a leading provider of outsourcing, consulting, and systems integration providing IT consulting services to the medical industry, is seeking a motivated, energetic Help Desk Technician to support a large client in Waltham, MA. This is a full-time, hybrid position at our client's Waltham, MA office, with up to 25% travel to other offices in the Boston area required. The ideal candidate will image and update PCs to bring infrastructure up to appropriate standards for our client's configuration of their environment. This role provides a great opportunity to gain hands-on experience in troubleshooting, hardware/software maintenance, and network support in a collaborative environment. A successful candidate will have good intrapersonal skills and be able to interface with management at our client to understand and design solutions to meet their needs. The Help Desk Technician will work closely with our client's management and employees to understand their needs and solve support issues. They will also work closely with other Entegration employees to ensure that standard solutions are implemented and to ensure that best practices are shared amongst all Entegration clients. Duties and Responsibilities: Work with team to image and swap out PCs across the entire network. Travel required to swap and replace equipment. Assist with technical support to end-users via phone, email, or in-person. Troubleshoot hardware and software issues for desktop computers, laptops, and mobile devices Install, configure, and maintain operating systems, software applications, and peripherals. Assist with setting up and managing user accounts, permissions, and access rights in Active Directory. Perform basic network troubleshooting (e.g., Wi-Fi connectivity, IP conflicts, printer setup) Help maintain IT documentation, including hardware/software inventories and technical procedures. Collaborate with senior IT staff for escalated issues and ongoing projects. Ensure the security and privacy of networks and computer systems. Assist with routine maintenance of servers, backups, and system updates. Help team Perform analysis, troubleshooting, diagnosis, and resolution of client systems and network, including IP phone systems Work with team implement, upgrade, migrate, and maintain all Microsoft Windows pc's Collaborate with onsite and remote IT support Team members Qualifications: Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience). 2+ years of experience in a help desk or IT support role in a professional environment. Basic understanding of networking (TCP/IP, DNS, DHCP) and computer hardware. Familiarity with Windows operating systems. Excellent troubleshooting methodology and skills. Ability to work independently and in a team environment Candidates must always retain the highest level of professionalism. Ability to work a flexible schedule is required; may occasionally be required to work outside standard business hours with travel to other satellite locations Willingness to learn new technologies and develop professionally Microsoft Certification (MCSE or MSTP) a plus but not required. Required Technologies: Strong skills deploying, using, and troubleshooting Windows desktop operating systems Understanding of Microsoft Active Directory, Group Policy, and File and Print services Understanding of Office 365 Networking Protocols including DNS, DHCP, & TCP/IP Familiar with Enterprise Anti-Virus technologies An understanding of Terminal /RDP and or Citrix Services administration and troubleshooting Experienced deploying workstations using PDQ, MDT. Candidate must be familiar with automated trouble ticketing systems Candidate must be familiar with automated systems monitoring tools Familiarity with the following technologies is a plus, but not required: Knowledge of Dell hardware Knowledge of Windows Configuration designer Working knowledge of Cisco switches Knowledge of Windows scripting About Us: ENTEGRATION, Inc. is a leading provider of outsourcing, consulting, and systems integration services. Since 2000, ENTEGRATION has worked with medical practices of various sizes, ranging from practices with 2-3 providers in a single office to 10 or more providers spread across several offices. ENTEGRATION specializes in helping our clients implement electronic medical record (EMR) systems from start to finish, including the selection, planning, implementation and on-going support phases. Our focus on medical practices has allowed us to build specific services that today's practices require, including HIPAA security, EMR hosting, EMR off-site backup, and numerous other services. Our clients depend on us to manage their networks and ensure that they are secure, efficient, and reliable. ENTEGRATION understands medical practices and how they run, allowing us to provide the highest level of service. We strive to be more than just a vendor to our clients; we aim to be a trusted technology advisor and valuable partner. You can learn more about ENTEGRATION by visiting ******************** ENTEGRATION, Inc. is an equal opportunity employer.

Freeman Mathis and Gary, LLP is a rapidly growing, national litigation firm seeking an enthusiastic IT Support Specialist to join our Boston, Ma office. The IT Support Specialist provides ad-hoc and planned training and support to end users across our national Firm. The primary focus is on the end user and ensuring that their needs are met so they can effectively use technology to perform their jobs. This position requires excellent customer service skills, communication skills, problem solving skills, training skills, and an expert level mastery of Microsoft Office. The IT Support Specialist works closely with other IT Team members in one or more offices, Subject Matter Experts (SME's) across functional roles, the Firm's Training Coordinator, the HR Department and the Administrative Managers. This role may at times be called on to present training to leadership or large audiences virtually or in person. The following set of success factors describe the characteristics of those who are successful in our Firm: Helpful, Congenial, Personable, Positive Unpretentious, Approachable, Respectful, Team Oriented Accountable, Takes Ownership, Corrects Mistakes Organized, Timely, Confidential, Responsive (within 24 hours) Essential Job Functions: Support for all end user technical and applications software problem resolution Monitor ticketing system to ensure resolution of all incidents and/or appropriate escalation to firm technology resources in a timely manner Interact with the IT team, HR and Administrative management- leverages relationships for excellent outcomes and end user support initiatives Communicates effectively with attorneys, staff, clients and vendors Provide support & training for VOIP & Softphones, Unified Collaboration Systems, and video conferencing systems Active Directory, Office 365 Administration Support deployment of new technologies, identification of technical needs, and effectively communicating those needs to the managing partners of the firm Accurate documentation of IT service requests to ensure ticket response and resolution as well IT Processes and Policies Maintain positive vendor relationship management when necessary and escalate issues to IT Support Manager as needed Facilitate the setup and relocation of offices under tight timelines (technologies include desktop and user setup, printing, application support and many others) Additional duties as assigned Education, Experience and Skills: High School Diploma required. Bachelors' Degree preferred (IT or IS) iManage or Document Management experience preferred Five or more years' experience as an IT support specialist in a professional services environment Expert level Microsoft Office Suite, specifically Excel, Word & Outlook. OneDrive, Teams & SharePoint are highly Experience in training and development highly desired Law Firm experience a plus, working knowledge of the legal process preferred Demonstrates a high level of patience, able to meet users where they are and teach them how to self-serve to reduce their reliance on IT support going forward Self-motivated with the ability to work under little or no direction once basic job competencies are mastered Flexibility to work outside of business hours and overtime as required This position may require travel to assigned support locations and other locations as needed What we offer you Competitive compensation Comprehensive benefits package, including medical, dental, and vision HSA and FSA plans available for employees and dependents Work-life balance Generous PTO policy 401K plan including a 3% Employer Safe Harbor contribution Firm paid life insurance and long-term disability Employee Assistance Program Year-end bonuses and referral fee programs EEO Statement Freeman Mathis & Gary, LLP (FMG) is committed to providing equal employment opportunities to all applicants and employees by maintaining a workplace free of discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status as provided by law. FMG complies with all applicable federal, state, and local laws. This position is subject to our drug‑free workplace policy, which includes the ability to pass a pre‑employment drug screen. Employees may be subject to reasonable‑suspicion drug testing in accordance with Firm policies outlined in the Employee Handbook.

Job Title: IT Support Analyst Primary Location: Boston, MA -on site 5 days a week Position Type: Full-Time MUST BE Citizen or Green Card The IT Support Analyst provides comprehensive technology support to attorneys, legal professionals, and staff across the firm. Acting as the first point of contact for all IT-related issues, this role delivers both remote and in-person assistance to ensure seamless operations in a fast-paced professional services environment. What You Bring to the Role (Ideal Experience) 3-5 years of IT support experience in a law firm environment (preferred) Strong knowledge of Windows 10/11, Microsoft 365, Teams, Citrix, and VPN technologies Familiarity with legal applications such as iManage and Intapp Excellent problem-solving skills with the ability to resolve issues under pressure Strong customer service orientation with outstanding communication skills Ability to work independently and collaboratively while maintaining professionalism and confidentiality Flexibility to work extended hours or weekends as business needs require Ideal candidates will have held roles long term in law firms or professional service organizations What You'll Do (Skills Used in this Position) Serve as the primary contact for IT support through phone, email, and ticketing systems (approximately 90% remote with occasional in-office coverage) Provide timely and professional troubleshooting for desktops, laptops, mobile devices, printers, conferencing technology, and network connectivity Support core firm applications including Microsoft 365, Teams, Zoom, Citrix, VPN, and legal-specific tools (iManage, Intapp) Deliver high-touch, "white glove” support to attorneys, partners, and executive staff Set up, configure, and maintain equipment for new hires, office moves, and visiting attorneys; assist with AV and conference room technology Document all work performed in the firm's ticketing system and contribute to the Knowledge Base Maintain and track IT assets, peripherals, and loaner equipment Collaborate with IT colleagues to escalate complex issues while maintaining ownership until resolution Provide after-hours or on-call support as required to meet business and client demands

About Do you want an exciting IT support role in a growing team, with opportunities to grow into more senior roles? Are you looking to join a Financial Services Company that can help you build skills in Finance-specific applications and choose a speciality? Then this role is for you! What's in it for you Hybrid Schedule They are huge on internal promotions, and they try to hire from within for senior roles 100-120k salary with yearly pay reviews 20% bonus is achievable Paid overtime 401k Your Responsibilities Provide in-person and remote support for all devices in the office alongside a team of 4 Support Engineers Remotely support other offices worldwide Support Tiers 1-3 Issues within Office 365 applications Resolve network issues in the office Use SCCM, Intune, and Azure technologies. Your Qualifications 5+ years in a Tier 1/3 IT support role. Experience in a Professional Services company, preferably in financial services. Strong communication skills with users/clients. Willingness to learn. Experience handling escalations and Tier 3 tickets. Experience with Office 365 applications, Active Directory, and Exchange. Experience with Azure as well as networking technologies. Schedule Hours: 8am-4pm Days in office: 3 a week

Defense Privacy & Technology Associate Attorney Hours Requirement: The position entails a billable requirement of 1850 hours, with an additional 50 hours dedicated to diversity-related pro bono initiatives, resulting in a total annual requirement of 1900 hours. Compensation & Benefits: The anticipated annual base salary for this Boston-based role ranges from $215,000 to $275,000. The firm also offers a comprehensive benefits package along with eligibility for discretionary bonus compensation, which is influenced by factors such as performance, experience level, contributions to the team, geographic location, and professional qualifications. Because bonus amounts vary, the salary range reflects the firm's good-faith estimate of expected base compensation. Why This Opportunity Stands Out: This role provides the opportunity to contribute to impactful defense-oriented privacy and cybersecurity work at a major national platform. Attorneys are encouraged to collaborate, innovate, and help shape strategic solutions for clients facing emerging privacy risks and evolving security challenges. The firm is a prominent AM100 national defense-focused law firm with several hundred attorneys across multiple U.S. offices. Known for its collaborative culture and dedication to fostering an inclusive environment, the firm encourages applicants from a wide spectrum of personal and professional backgrounds. Its teams are recognized for high-level work, strategic judgment, and a commitment to delivering exceptional defense-oriented legal service. The firm is seeking an Associate Attorney to join its Privacy & Technology group, which is aligned with the broader Litigation Department. While litigation experience is beneficial-particularly experience relevant to defense-side matters-the position concentrates primarily on privacy compliance counseling and, secondarily, guiding clients through cybersecurity incidents and related regulatory demands. Responsibilities: The attorney selected for this role will handle substantive defense and advisory work, including: Helping clients navigate cybersecurity incidents and coordinating strategic response plans aligned with defense best practices. Creating, reviewing, and improving enterprise-wide privacy and cyber governance programs. Interpreting and applying leading privacy laws and frameworks, including GDPR, CCPA, HIPAA, the NY SHIELD Act, and similar regulatory schemes. Delivering practical guidance that supports risk mitigation and strengthens clients' defensive postures in data-protection matters. Qualifications: Approximately 2-4 years of experience in privacy, data protection, technology matters, or related defense litigation. Direct involvement in cybersecurity incident-response matters and developing privacy or cyber-compliance programs. Admission to the Massachusetts bar (or eligibility for prompt admission); additional bar admissions are welcome. Excellent academic background, polished written and oral advocacy skills, and sound professional judgment. A proactive approach, strong analytical abilities, and comfort operating in a fast-paced and often defense-driven environment. CIPP-US certification is a plus but not required.

Position Type: Full Time (40+) Pay Type: Salary Seasonal Work: No Northeast Paving Benefits: Company Paid Basic Life Insurance Company Paid Long Term Disability Policy Company Paid Vacation & Holiday Pay Company Paid Parental Leave Company Paid Maternity Leave Company Paid Employee/Family Assistance Program (EAP) Voluntary Medical & Vision Insurance Voluntary Dental Insurance Voluntary Short Term Disability Voluntary Supplemental Term Life Voluntary Accident, Legal, Hospital, Critical Illness Policies 401(k) Plan w/Employer Match Annual Company Stock Purchase Opportunities Discount Partnerships: Verizon, Ford, Perkspot Health and Wellness Benefits, including Monthly Gym/Fitness Incentives General Description Northeast Paving a division of Vinci Construction USA is seeking an IT Support Specialist I position on the Technology Team in Pittsburgh, PA. The IT Support Specialist role involves providing end-user desktop support both remotely and in-person, handling Tier (1-2) support tickets, and working on technology implementation projects. Key Duties Create, review and triage support Tier (1-2) tickets on a timely basis Project work related to the implementation of new technology tools. Provide end-user desktop support via remote support tools or in person visits Provide excellent customer service by communicating professionally and effectively with users to understand their issues, provide updates on ticket status, and verify their concerns are addressed promptly. Install and configure new computers, monitors, and printers. Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices Create clear, concise process and system diagrams and other supporting documentation Coordinate with vendors to execute software and firmware upgrades Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies Assist with other projects and tasks as required Identify issues requiring escalated support and route to the appropriate team or leadership. Identify recurring or unique issues, develop solutions, and verify successful implementation. Document and/or update documentation for identified issues, solutions, and procedures. Train and/or mentor junior team members. Share knowledge and best practices. Actively participate in team meetings and feedback sessions. Qualification Requirements General To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience 3 + years of technical experience working with hardware/software Bachelor's degree or equivalent Experience Experience working in windows and virtualized environments Ability to utilize an ITSM system for change and incident management Microsoft training and related certifications are a plus Strong interpersonal, organizational and customer service skills Ability to work flexible/extended hours when requested or participate in an on-call schedule Able to work both independently and effectively with remote team members as necessary Physical Demands The following physical demands are representative of those that must be met to successfully perform the essential functions of this job: Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day. Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties. Lifting and transporting of moderately heavy objects (40 lbs). Drive to locations to assist users or deploy systems as needed Work Environment The work environment characteristics described below are representative of those that will be encounters while performing the essential functions of this job. Work is performed predominately indoors, although periodic visits to construction sites or asphalt manufacturing facilities will be required. Noise level in the office work environment is normal. Demonstrates Safety 1st It is important for members of our team to be actively involved in their own safety, while being considerate of fellow employees. Assess work environment for possible hazards and makes sure training is adequate to the task. Has proper personal protective equipment and tools, uses them appropriately for the given task. Speaks up if seeing an unsafe act Identifies and turns in near miss reports Asks for help, when needed, to perform tasks safely. Considers if there is a safer way to perform work and communicates. Northeast Paving is a division of Vinci Construction USA and is a full-service asphalt and construction company, capable of handling projects of every size and scope. Our list of services includes roadway construction, railway and bridge construction, asphalt manufacturing and paving, sitework and earthworks development. Every year, we plan and build hundreds of public and privately funded projects safely, successfully, and with an innovative approach to give our clients the greatest possible value for their investment. Vinci Construction USA is a $1.4B company with 3500 employees with (3) delegations including Hubbard Construction, Blythe Construction and Eurovia Atlantic Coast. We support a Drug-Free Workplace. EOE AA M/F/Vet/Disability are encouraged to apply.

The IT Support Specialist is a critical, hands-on role responsible for ensuring the seamless operation of our IT infrastructure and providing direct technical support to our team members at our Brookfield, MA location. This position is a blend of traditional desktop support, system analysis, and crucial operational involvement, including assisting with specialized, high-stakes tasks like building pumps for aircraft components. The ideal candidate will have at least two years of experience and be dedicated to technical excellence, security, and supporting our digital transformation initiatives. What's In It For You? Diverse and Impactful Work: Engage in a unique role that combines advanced IT support with direct operational involvement in specialized manufacturing (e.g., building aircraft pumps). Skill Development: Play a direct role in major projects, including system upgrades, digital transformation, and compliance efforts. Work-Life Balance: Enjoy a consistent Monday - Friday, 8:00 AM - 5:00 PM schedule. Comprehensive Compensation: Receive a competitive hourly wage and access to benefits (upon eligibility), including health insurance and an incentive bonus. Responsibilities Include (2+ Years Experience Required) Provide comprehensive Tier 1/Tier 2 technical support and troubleshooting for internal team members regarding hardware, software, network connectivity, and application issues. Analyze business requirements and evaluate systems (software and hardware) to ensure they meet operational needs and are optimized for performance. Conduct data analysis to support system optimization and efficiency initiatives. Assist with system upgrades, patches, and configuration changes across the IT environment. Support initiatives related to the company's Digital Transformation roadmap. Document IT processes, procedures, and create comprehensive user guides. Collaborate effectively with cross-functional IT teams, external vendors, and business stakeholders to resolve complex issues and implement solutions. Assist with IT security monitoring and incident response activities. Support internal and external audits and compliance efforts, ensuring systems adhere to all relevant regulations. Prior experience in a Department of Defense (DOD) or similar regulated manufacturing environment is a strong plus. Skills and Qualifications Experience: 2+ years of direct experience in an IT Support, Desktop Support, or Help Desk role. Certification: MUST have an A+ Certification. Proven technical proficiency in troubleshooting operating systems (Windows/Linux), network fundamentals (TCP/IP, DNS, DHCP), and MS Office/365 environments. Excellent diagnostic and problem-solving skills with the ability to manage multiple priorities effectively. Strong interpersonal and communication skills to provide clear, patient, and effective support to non-technical users. Ability to perform physical tasks related to hardware installation, cable management, and potentially assisting in the operational environment (e.g., building specialized equipment). Compensation and Benefits Pay Rate: The expected hourly wage is $25-$29/hr. Pay will be offered based on several factors, including the candidate's education, work experience, work location, specific job duties, and certifications. Schedule: Monday - Friday, 8:00 AM - 5:00 PM ONSITE. Benefits: We offer comprehensive benefits, which include health insurance and an incentive recognition bonus. (All benefits are based on eligibility). Apply Now. Ready to make a difference? Apply today by submitting your resume and a brief cover letter through our online portal! We look forward to reviewing your application. W e are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

INTEGRATED TECHNICIAN Havas Media Network North America, the Media Experience agency, is looking for an INTEGRATED TECHNICIAN to join the PLANNING TEAM, part of our global community of 10,000 team members who are focused on using Meaningful Media to make a meaningful difference to brands, businesses, and people. The Integrated Technician is a highly skilled expert in channel knowledge and technical media planning. This role is essential to the seamless execution of tactical campaigns, ensuring precision, efficiency, and collaboration with creative agencies. As a key point of coordination, the Integrated Technician owns the briefing process into internal teams, gathers responses, and ensures high-quality content delivery. They proactively engage in audience insights, competitive intelligence, and agency events, demonstrating curiosity and initiative. A DAY IN THE LIFE MIGHT LOOK LIKE: • Owns and maintains flow charts & schematics for all campaigns, ensuring accuracy and clarity. • Manages campaign budgeting, collaborating closely with Business Analysts to ensure accurate actualization and billing. • Supports the Planning Manager by coordinating internal team responses to briefs, ensuring alignment and precision. • Gathers and compiles reports & post-campaign analysis, ensuring actionable insights. • Develops a deep understanding of audiences, analyzing audience data to inform strategies. • Masters NMI to generate various media plan outputs and scenarios, providing valuable planning insights • Develop proficiency in Converged.ai tools for Intelligence gathering and media plan Design, including profiles studio and attention design • Embraces audience and competitive analysis in collaboration with the intelligence strategy team • Works alongside the investment team to bring in the latest media opportunities. • Keeps the Account Manager updated with timely and relevant client information. • Shares proactive competitor & category updates with clients to provide strategic market intelligence. HOW YOU WILL WORK: • Embraces learning on the job, through coaching and feedback • Attends agency and media owner events, staying connected to industry innovations. • Actively engages in relevant agency training, continuously building expertise. • Shows initiative, interest and proactiveness on the job. CORE COMPETENCIES: • 📌 Focus on tool, tech and learning • 👍 Product Excellence • 🔎 Attention to Detail • 📊 Audience Expertise • 📈 Reporting & Insights • 💡 NMI Mastery • 📖 Storytelling • 📢 Industry Knowledge WHO YOU ARE: • You will have 0-1 years of experience • You will have a positive attitude and will be willing to learn fast The salary range for this role is: $50,000 - $55,000 annually.

This is a customer-facing role where the primary tasks would involve (i) helping customers get set up with the PreVeil's end-to-end secure mail and file sharing solution and (ii) addressing customer technical issues as they come up. As part of this, the person will be closely working with the software development and sales and business teams within the company. Key Responsibilities: Resolving customer questions and issues by service ticket and email Onboarding new customers by conducting live Zoom meetings and providing subsequent training sessions as needed Taking ownership of technical issues, and working with the development team to resolve more advanced issues when necessary Managing IT projects such as file migration, email services, SIEM services and software deployment Documenting troubleshooting and problem resolution steps for internal and external use Skills and Experience: BA/BS degree in Information Technology or a related technical field, or equivalent practical experience. 4+ years of relevant customer support experience of commercially deployed product/service; proven working experience in enterprise technical support Experience working in a fast-paced work environment with a growing customer base Ability to multi-task and prioritize Experienced with enterprise IT software deployments (Windows and Mac). Familiarity with configuring and using common mail clients (Microsoft Outlook and Gmail) Experience using a service ticketing system (Jira and Confluence experience preferred) Excellent written and verbal skills; excellent phone manner Preferred Skills Knowledge of virtual desktops and AWS workspaces is a plus. CompTIA A+ certification Experience with Linux is a plus MSP experience preferred Familiarity with iOS or Android Familiarity with Zoom

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Technologists Assistant to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Technologists Assistant, you will be responsible for assisting/supporting the Technologists in a variety of ways (based on need), allowing the Technologists patient schedules to remain on time. This role is also responsible for ensuring that the scanning area runs smoothly, is maintained and kept organized. This is a full-time position, working 40 hours per week, Monday-Friday days and/or evening hours as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES: (70%) Technologist Assistance Monitors MRI, CT, arthrogram and x-ray schedules Adjusts patients schedule when necessary and keeping all techs informed of any changes Greets and escorts patients to changing room; briefly explains procedure Prepares patient jackets and compiles films putting them together in appropriate jacket according to date and number Assists technologists in room set up between patients, including putting proper coil on table, putting previous coil away and changing table sheet Helps the technologist stay on time by having the next patient ready before the current patient is ready to get off the table Restores and networks all previous exams for next day's returning patients (20%) Cleaning & Organization Stocks and cleans work and control areas and MRI room(s) Ensures that all MRI patient areas are stocked and organized in a neat and tidy manner Cleans and stocks patient prep room and patient restroom Stocks linen and empties laundry at the end of the night Organizes and cleans supply closet and computer rooms Organizes radiologist reading area after radiologist has left for the day Checks with MRI technologists, Medical Records and/or Front Office for additional duties as needed (5%) Other Duties as Assigned Projects, tasks, etc.

This is a full time 40 hour a week position, 4 ten hour day shift 7:30am- 6pm COMPENSATION: Veterinary Assistants starting $22-$27/hour Certified Veterinary Technicians starting $25-$30/hr, $5000 Sign on Bonus for CVTs! Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications Angell West in Waltham is looking for a Vet Assistant in our busy surgery service. We are looking for applicants who excel in interpersonal communication skills and are reliable, independent, and able to work in a dynamic and fast-paced team environment while maintaining a positive and enthusiastic attitude. The Vet Assistant in our Angell West Surgery Department must have the ability to recognize the needs of the various patients and surgeons. MSPCA-Angell West, a non-profit 24-hour emergency and referral satellite hospital in the west suburbs of Boston, was opened in early 2014 by Angell Animal Medical Center. The hospital is over 20,000 square feet and is located 10 miles west of Boston in Waltham. Angell West provides a unique opportunity to practice in an intimate client-focused setting, but with numerous amenities from the larger MSPCA-Angell Boston hospital as support. We are a values based organization with a focus on client service, patient care and life-work balance. We are an AHAA Accredited Referral Practice. We are looking for applicants who are reliable, independent and able to work in a dynamic and fast-paced team environment while maintaining a positive and enthusiastic attitude. In addition we are looking for applicants with strong communication skills and the ability to work collaboratively with staff and clients. We have a very strong, competitive salary - which is commensurate with education and experience. Our compensation package includes health, dental and life insurance, 403(b) retirement plan with an employer match, tuition reimbursement, free uniforms, an annual shoe allowance, paid holidays, sick and vacation time, employee discounts for pet health care, pet food and free on-site parking! Please discuss you veterinary surgery experience in your cover letter.

Job Description This is a full time 40 hour a week position; rotating holidays required. The Anesthetic Recovery Technician or Assistant works closely with numerous departments within the hospital including, Surgery and Anesthesia, Internal Medicine, Dermatology, Radiology, General Medicine, Urgent Care and ECC teams. The primary responsibility of the Anesthetic Recovery Technician/Assistant is to provide the highest quality post anesthetic monitoring care to the patients of Angell Animal Medical Center-West. The Anesthesia Recovery Technician/Assistant must work in conjunction with a multiple teams of doctors and technicians to provide support and direction for the interns and residents. Some Duties To Include: Recovering patients from anesthetic procedures for multiple departments on any given day, patients will remain in the anesthetic recovery technician/assistant's care for the remainder of their hospitalization so any other treatments or care for the patients will be this person's responsibility for the remainder of their shift. Knowledge of possible post anesthetic complications and ability to relay information clearly to the overseeing doctor team. Demonstrate and model strong technical skills including but not limited the ability to interrupt and carry out treatment orders provided by the overseeing doctor, venipuncture, IV catheter placement, emergent intubation, CPR procedures, along with central line, atrial line, chest tube and tracheostomy maintenance. Provide guidance and support to all staff members in the areas of patient care and unit operations. Transport animals safely adhering to hospital policies and procedures as needed. Physical Requirements: Mandatory regular attendance and punctual presence. Able to stand for long periods of time, up to 80%-100% of entire shift. Able to squat, knee and get up from the floor without assistance on a regular basis. Able to ergonomically and independently lift and move patients, weighing up to 40 lbs. Over 40lbs with assistance. Able to perform some repetitive movement of upper/lower body while lifting/restraining/transporting patients. WHO WE ARE: MSPCA-Angell West, a non-profit 24-hour emergency and referral satellite hospital in the west suburbs of Boston, was opened in early 2014 by Angell Animal Medical Center. The hospital is over 20,000 square feet and is located 10 miles west of Boston in Waltham. Whether in Boston or in Waltham, our specialists regularly collaborate and plan treatments tailored to your pet's emergency, surgical, and specialty needs. COMPENSATION: Veterinary Assistants starting $22-$27/hour Certified Veterinary Technicians starting $25-$30/hr, $5000 Sign on Bonus for CVTs! Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications APPLICANT REQUIREMENTS: We are looking for applicants with at least 2 years of veterinary surgery or emergency experience required. Certified Veterinary Technician, CVT required in order to be hired with the title technician. Some required Skills: Computer: proficient use of electronic medical record system, Microsoft outlook and Office as well as any other software operations that may be used in the operation of the department. Communication: ability express oneself clearly, verbally and in writing, in a non-judgmental and cooperative manner Medical Terminology & Abbreviations: Advanced working knowledge OUR BENEFITS: Our compensation package includes health, dental and life insurance, 403(b) retirement plan, tuition reimbursement, paid holidays, sick, and vacation time, employee discounts for pet health care, and free on-site parking. If you are interested in working for an organization where your work is an important part of a respected and caring non-profit, this may be the career change you are looking for.

Benefits: Company car Dental insurance 401(k) Competitive salary Employee discounts Health insurance Opportunity for advancement Paid time off Signing bonus Training & development 401(k) matching Appliance Service Specialist Overview: If you're looking for a new career, enjoy being on-the-go, learning new things, and are mechanically inclined, we want you! This role is a "tech trainee" role, with the goal of advancing to a full Service Technician. Handle small repair requests (see list below), handle one-man deliveries, and will work with a qualified technician performing miscellaneous repair service orders (as part on their on-going training). This position requires that the team member take the required courses (or plans to take) at appliance repair school, and attend all manufacturer and support trainings that are offered. Salary Range: $40,000 to $60,000+. Retail & Distribution Experience is a plus! What You'll Do: 1) This assignments will include things like: Preventative maintenance checks. Door reversals Installation of coin chutes. Handling all requests from the sales staff, i.e. sales measurements. Assist other technicians as the second person in two men jobs. Air Conditioner installations. Perform shop work, as needed Assemble grilles, etc. Are you ready to take your Career to the next level? -- Apply today and become part of a company that values growth, innovation, and teamwork. Compensation: $40,000.00 - $60,000.00 per year We are a family‑owned appliance and television dealer in business since 1953 and proud to be voted the Reader's Choice Award for “the Best Place to Buy Appliances South of Boston” for over 20 years in a row. As one of the largest independent dealers of appliances and electronics on the South Shore we have over 60 dedicated Team members totally committed to 110% customer satisfaction. We encourage energetic and highly motivated individuals with exceptional people skills to contact us about employment opportunities in a drug‑free environment. This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

Technical Assistant (10 month/8 hours) Office of Student Services/CRLS The Office of Student Services (OSS): The Office of Student Services (OSS) is responsible for providing a variety of supports and services to students in Cambridge Public Schools (CPS). Our programs are dedicated to ensuring equitable access and success for students with disabilities and students who have advanced learning needs. Cambridge Rindge & Latin School Community: Cambridge Rindge & Latin School (CRLS) is a comprehensive high school divided into four Learning Communities designed to promote high levels of learning and achievement for all students. Honors courses are offered in all core classes (English, History, Mathematics, and Science); Advanced Placement (AP) courses are available to qualified students in grades 11 and 12. The mission of the Cambridge Rindge and Latin School is to provide a quality education to every student through rigorous, comprehensive, and personalized teaching and learning. Working in partnership with families and the wider community, we maintain a nurturing, respectful, and safe environment where educators and students hold themselves to high standards. We value academic excellence, creativity, diversity, perseverance, collaboration, and responsible decision-making. Within and across our learning communities, we prepare lifelong learners who participate thoughtfully, responsibly, and productively in a global, democratic society. The Opportunity: The Technical Assistant will provide individualized support to meet the academic, behavioral, and personal care needs of a student receiving special education services. The individual in this role will work under the direction of the classroom teacher, special educators, and related service providers to ensure consistent implementation of the student's Individualized Education Plan (IEP) throughout the school day. Key Responsibilities * Assist in the implementation of the student's IEP, including academic instruction, behavioral support plans, and therapeutic strategies directed by service providers. * Support the student with activities of daily living, including toileting routines, diapering, changing clothes, hygiene needs, and any feeding or mobility assistance required. * Supervise and ensure the safety of the student during transitions, including movement to and from classes, recess, lunch, specials, transportation, and arrival and dismissal. * Provide instructional support by reinforcing lessons, adapting materials as directed, and helping the student access the curriculum. * Implement accommodations and modifications as outlined by the special education team. * Maintain consistent communication with classroom teachers and service providers to support alignment and monitor progress. * Support the student during non-instructional and unstructured times, promoting independence and engagement whenever appropriate. * Maintain confidentiality and follow all district policies and procedures related to special education and student safety. * Perform additional duties as assigned. Your Skill Set: As the incoming Technical Assistant, you will possess many, though perhaps not all, of the following characteristics and qualifications: * Certified Nursing Assistant and/or Health Aide experience, * Candidate must be comfortable in assisting with toileting and hygiene related tasks. Candidate must be energetic and enthusiastic, as well as patient and understanding. Candidate must be flexible enough to work cooperatively with the school based team in addressing the physical, educational, and social-emotional needs of students. * Above average skills in collaboration * Excellent skills in oral communication * Demonstrated ability to problem solve * Experience working with students in urban environments * Must be energetic, enthusiastic, patient, and flexible * Assist in addressing the physical, educational, and social-emotional needs of the students * Willingness to be trained in de-escalation and safe physical restraint techniques * Must have the physical ability to work on the floor and move around the room to support students and teachers in curriculum implementation, use of manipulatives, and other instructional methods and materials How to Join Our Team: Apply online at ************ Please upload a resume and thoughtful cover letter, outlining how your skills and experience meet the qualifications of the position and stating how you heard about this opportunity. At the Cambridge Public Schools, we are committed to cultivating an environment where diverse perspectives and backgrounds are embraced, acknowledging that a team reflecting diversity of race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity, disability status, and veteran status allows us to serve our communities better. To that end, we welcome and encourage applicants to bring their authentic selves when considering employment opportunities within our school district.

The Technical Assistant is responsible for the setup, operation, and shutdown of all tech for shows and events at The Rockwell. This person must be well versed in day-to-day venue operations and overall running of productions. Responsibilities include (but not limited to): Opening and closing of the venue for guests Setup of the booth and the space prior to events Operation of all equipment in the booth and around the venue including both lighting and sound before, during and after events. Set up and boot up the computer(s) used to control the lighting. Understanding of basic programming commands for QLab, Illuminair, microphones, projector, and sound board Facilitation of the light/audio check held before each performance. Attend technical rehearsals when needed. On performance days, the lightboard operator's call is usually 90 minutes prior to curtain time. Facilitation and participation in any strike following the closing of an event/performance. Keeping acts on track with timing and changeover of events. Ability to think on their feet as things move quickly and require fast action Problem solving with technical equipment Maintenance and oversight of equipment to keep up-to-date and in good condition

Nova Biomedical: One Global Brand. One Vision. Together under one name. Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical, marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets. About the company At Nova Biomedical, were not just building instruments, were powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care. Our integration brings together more than 70 years of scientific excellence with Novas cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, were setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences. With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, were building a collaborative, empowered culture grounded in shared values: Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity. Working at Nova Biomedical means joining a mission-driven organization where your contributions matter. Whether you're in engineering, science, manufacturing, or support, youll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health. Explore whats next with us at

Country: United States of America Hybrid U.S. Citizen, U.S. Person, or Immigration Status Requirements: The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance: DoD Clearance: Secret RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses: Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia. The following position is being posted as part of the Corporate & Enterprise Services Technical Fellows program. RTX Fellows serve as the technical foundation of our company. Through leadership, innovation, organizational impact, and talent development - our fellows ensure the technical excellence, and competitive advantage of our world-class people, processes, and products. Fellows Pillars & Objectives (p.5) (FOR INTERNAL RTX CANDIDATES ONLY) In addition to completing this application, please note the following additional requirements for Fellows roles: A sponsorship form and letter of intent must be submitted along with your resume/CV (FOR ALL CANDIDATES) Should it be determined that you meet the basic qualifications, you will be invited to complete a supplemental application form. You will also be required to solicit a number of recommendation letters from both internal and external sources. Role Description Technical Fellow, Sensor Systems - RTX BBN Technologies RTX BBN Technologies' (BBN) Physical Sciences and Systems business unit is seeking a Sensor Systems Technical Fellow to lead in the growth of our unique sensing and sensor processing capabilities. Our department focuses on bridging the gap between sensing physical phenomena at the limits of detection and creating custom high-throughput, low-latency processing hardware and software systems to give those data meaning and utility. Together with our innovative drive, we work to expand our research into new areas through extensive collaborations with internal and external partners. This Technical Fellow will be responsible for innovating, developing and promoting excellence in technologies at the forefront of acoustic, vibrational, optical, and other sensing modalities along with the signal conversion, algorithm development, and algorithmic processing machinery to support these modalities. Beyond, developing new technologies, our Technical Fellows communicate the capabilities of our organization at all levels - from explaining the how and why of what we build for our customers and colleagues, to recruiting and mentoring our next generation of talented teammates. What You Will Do: The successful candidate will: * Develop cutting-edge capabilities combining sensing, signal conversion, COTS and custom signal processing hardware, and data processing algorithms in multiple physical domains including acoustic, vibrational, optical, electromagnetic, and RF. * Lead the design, implementation, and performance validation of advanced sensor and sensor data processing systems. * Model and conduct empirical experiments of sensor processing systems to inform research and development of next-generation signal processing technologies in time, frequency, and hybrid domains. * Grow department business through bookings, revenue, and pursuing topic areas of the Physical Sciences and Systems Business Unit at BBN. * Serve as Principal Investigator for new and existing programs in the Sensor Systems Line of Business, working to continue existing technical thrusts and expand into new technologies, applications, customers, and markets. * Support creation of strategic plans among the technical team aligned with the Sensors Line of Business and lead new business pursuits, capture, and execution. * Work across BBN and RTX to integrate and field advanced capabilities applicable to technology roadmaps of RTX Corporate, Raytheon, Collins, and Pratt & Whitney. * Influence business strategies, technical roadmaps, and research directions across BBN, RTX, funding agencies, and industry. * Distinguish BBN to customers by leading and delivering top-tier sensor systems research and development. * Distinguish BBN within the greater scientific and industrial community through outreach, writing and supporting technical papers, presentations, US and EU patent generation, and other forms of engagement. * Recruit talented technical staff to support business growth and provide mentorship to ensure staff retention and career growth. * Identify gaps in existing customer requirements and research efforts to conceive and recommend BBN and/or joint BBN/RTX IRAD projects to advance capabilities and IP associated with sensor systems and sensor data processing. In addition to the listed responsibilities, this Technical Fellow is expected to propose new ideas and solutions to challenging scientific and technological problems in the sensing, digital signal processing, and data analysis domains. This position works with technical and business leaders and staff across BBN, other RTX Business Units, and external subcontract and prime contractors. This position is based in Cambridge, Massachusetts and will require travel to BBN, RTX, teammate, and customer sites for meetings and other business-related activities. Qualifications You Must Have: * Typically requires a University Degree or equivalent experience and minimum 12 years prior relevant experience, or an Advanced Degree in a related field and minimum 10 years experience * Expert in signal processing from two or more of the following sensor system types: acoustic, seismic, fiber optic, and ultrasonic. * Ten plus years' progressive experience in the defense industry leading Government-funded contracts and leading technical teams performing contract R&D. * Ten plus years' experience providing Subject Matter Expert (SME) support, novel ideas, and building trusted relationships. * Acknowledged as Technical Expert by US Government customers in acoustic, seismic, and fiber optic sensing, applications, and related processing systems and techniques. * Extensive technical end-to-end experience exploiting multiple physical sensing modalities, sensor data conversion, analog to digital, and digital to analog data conversion, and digital signal processing. * Extensive customer contacts in US Government and demonstrated record as Principal Investigator with success obtaining funding and executing new and follow-on programs. * Demonstrated success in growing portfolio bookings and revenue in sensor system areas. A proven track record of winning external funding from multiple US Government Science and Technology agencies (e.g., DARPA, DHS, IC, DoD Service Labs, US Navy, US Air Force) and expertise with fielding technologies to operational customers. * Proficient in commonly used programming language such as MATLAB, C, C++, or Python. * Lead author of technical volume for several successful contract awards. * Extensive track record as Principal Investigator for winning R&D proposals to the US Government. Success leading subsequent funded contracts to successful outcomes. * Experience in managing R&D programs, with a track record of success in executing major research programs and managing R&D staff. * Excellent communication skills working with senior business and customer leaders on matters of strategic importance to the business or enterprise, including written documentation, presentations, system diagramming. * Experience leading R&D teams of technical experts, mentoring / developing technical staff, project leads and research engineers to develop and deliver customer solutions. * Current DOD Secret clearance and 5+ years working on classified programs. * Industry recognition, in the form of awards, patents, or customer references for technical expertise in novel sensing methodologies across multiple physical domains. Qualifications We Prefer: * Advanced degree (Masters, PhD) in Physics, Electrical Engineering, or another related technical field. * DOD Top Secret clearance. * A documented track-record of innovating solutions to real problems where others have struggled. * A documented history of taking on and successfully bringing to fruition projects in peril. * Experience developing and deploying AI/ML algorithms for DOD programs and systems. * Experience preparing and presenting oral technical proposals. Test or analysis lead for field tests of acoustic, seismic, fiber optic, or ultrasonic sensor systems. Work Location This is a hybrid role, eligible candidates must reside within commuting distance from Cambridge, MA Relocation Eligible: Yes What We Offer: Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 160,000 USD - 322,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms

The ACLU of Massachusetts (ACLUM) is seeking a full-time Technology for Liberty Fellow to join its Technology for Liberty (T4L) Program team. The T4L Fellow plays an integral part in ACLUM's efforts to safeguard and promote civil rights and civil liberties in the Commonwealth of Massachusetts. The focus of this role is to provide research, analysis, tools, and content-to increase transparency and accountability in the use of technology, promote synergy between new technologies and civil rights and civil liberties, protect privacy, and advance racial justice. This position reports to the Senior Advocacy Director for Technology & Justice and partners with other ACLUM colleagues to achieve program, legislative, litigation and other public advocacy objectives for the organization. The ideal candidate for this position brings a keen interest in the intersection of technology and civil rights and civil liberties; enjoys working both independently and as a member of a diverse and multi- disciplinary team; and is comfortable working collaboratively in a fast-paced environment. Strong applicants will have demonstrated the ability to glean meaningful insight from research and large data sets, perform comprehensive data analyses and visualizations for public education, and convey complex concepts in simple terms to various audiences.Essential Duties Conduct research and data analysis, build and maintain analytic data tools and dashboards, and develop educational content to inform ACLUM teams, lawmakers, journalists, advocates, and the general public. Mine government records and other public data sets to glean insights for ACLUM's work, and create further analyses and visualizations for publication. Partner with ACLUM's Legislative, Legal, Advocacy and Communications teams to identify ways in which related content can inform and advance the organization's law reform goals. Conduct data analysis in partnership with the Legal department to assist with strategic litigation efforts. Present data and analyses in written blog posts and reports to inform and shape public debates regarding key civil rights and civil liberties issues. Evaluate current and emerging machine-learning systems, automated decision systems, and related technologies, and consult with colleagues about the potential implications for civil rights and civil liberties. Oversee content generation, records management, and maintenance for the Data for Justice website and server. Propose novel ways to leverage technology and data science to support and advance ACLUM's public-facing work and campaigns. Execute related projects and initiatives, as identified and assigned. Communicate and collaborate with external ACLUM partners and coalition members to further campaign goals and maintain strong organizational relationships. Qualifications, Experience and Attributes Bachelor's or advanced degree in computer science, or equivalent experience coding in a professional environment required. Minimum of one year's experience working as a technical professional required. Experience using data science and visualization to inform an organization's decision making and advance mission-focused objectives. Fluency in an analytic programming language such as Python or R. Experience working with spreadsheets and tabular data using R, Python and/or command line tools. Experience with SQL is a plus. Extensive experience using data visualization tools such as Infogram, Datawrapper, ggplot, matplotlib, and D3.js. Experience designing dashboards and user interfaces using tools such as R Shiny, HTML/CSS, JavaScript, or React. Familiarity with web design using HTML, CSS, and JavaScript, and version control via GitHub. Familiarity with geodata and mapping tools (e.g., Leaflet), content management software (e.g., WordPress), and server management software (e.g., Apache, Nginx). Experience working with graphic design software (e.g., Adobe Creative Cloud). Experience with web scraping (e.g., BeautifulSoup, Playwright, Selenium, etc.) a plus. Familiarity with the latest research and trends related to machine learning-especially regarding fairness, accountability, and transparency. Excellent verbal and written communication skills. Proficiency in public speaking a plus. Sound project management skills, and the ability to effectively prioritize multiple tasks within a portfolio of work. Resourcefulness in conducting research, and ability to glean meaningful insight from research findings. Desire and proven ability to work both independently and as a member of a diverse and multi- disciplinary team. Comfort working in a fast-paced environment, ability to meet regular deadlines, and demonstrated commitment to delivering high-quality output. Interest in collaborating with a broad network of advocates and scholars on issues related to data, technology, equity, and policy; and willingness to learn new technical and political tools and concepts, as needed. Strong belief in ACLUM's mission and work to defend and strengthen civil rights and civil liberties. Commitment to diversity and inclusion. Respect for differences in race, ethnicity, age, sexual orientation, gender identity, religion, ability, and socio-economic background. Key Performance Indicators Timely and meticulous delivery of research, data analyses, dashboards and trackers, visualization tools, as well as data mapping projects Effective management of multiple projects at once, while publishing on-time and accurate work Proactivity, resourcefulness, and creativity in identifying and mining data sets; gleaning insights from analyses; and developing content for ACLUM use and public consumption Ongoing functionality of existing Data for Justice tools, dashboards, and interactive content Effective collaboration with ACLUM colleagues and other stakeholders Other Requirements Frequent written and verbal communication. Extensive reading, preparing, and analyzing information, in hard copy and electronic format. Frequent and extended periods of being in a stationary position, in an office environment and outdoor venues. Flexibility to accommodate work outside of regular business hours when warranted, including early mornings, evenings, and weekends. Compensation Salary commensurate with experience and consistent with ACLUM's collective bargaining agreement. Estimated minimum salary of $72,000. Benefits include 401(k) plan, medical and dental insurance, and paid vacation and holidays. Reimbursement for mileage may be provided in accordance with ACLUM policies, when applicable.