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Technical Assistant remote jobs

- 511 jobs
  • Information Technology Support Specialist

    Vinebrook Technology

    Remote job

    **THIS IS AN OVERNIGHT SHIFT FROM 11 pm - 7:30 am ET** Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service. Schedule 11pm - 7:30am EST Monday to Friday Fully remote Location: Orlando, FL (Remote) Experience 2 years (minimum) in a technical support role Experience providing customer support Experience in 24x7x365 Managed Services preferred Experience using ITSM and Monitoring toolsets Qualifications, Education, and Training High school diploma required; college degree strongly preferred Must be a U.S. Citizen *NO VISAS* Microsoft Teams: 2 years (Required) Microsoft 365: 2 years (Required) Windows: 2 years (Required) Google IT Support Professional (Preferred) CompTIA A+, Network+, Security+ (Preferred) Microsoft MTA (Preferred) ITIL v4 Foundation (Preferred) Mac OS: 2 years (Preferred) Skills Highly analytical thinker and troubleshooter Detail oriented with excellent documentation and communication skills Self-motivated, passionate about technology, with the desire to learn new things Ability to use and troubleshoot Microsoft Windows, Office, Office365, and mac OS Foundational understanding of operating systems and servers, both physical and virtual. Experience working with active directory to perform basic tasks, such as user creation and password resets Responsibilities Triage tickets per specified severity levels Refer/ escalate customer issues to the appropriate level of support, as needed Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs) Perform account management services - User Account creates/disables/terminations/name changes, etc. Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs Distribute scheduled reports to customers as required Supporting end-users by diagnosing and resolving computer hardware, network, and application issues Assist with cross-training of other team members, as needed Perform other tasks as assigned by management Benefits 401(k) Dental insurance Health insurance Health savings account Paid time off Vision insurance Department: Managed Services
    $34k-57k yearly est. 4d ago
  • Information Technology Support Specialist

    Ascend Healthcare Inc.

    Remote job

    The Ascend Story Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence. We partner directly with health centers to build fully integrated, sustainable behavioral health programs-bringing deep clinical expertise, operational support, and long-term stability. Our work environment fosters: Collaboration and teamwork Patient-First Mindset Work from home opportunities Career Growth and Professional Development Training Why Ascend? You'll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact-and your career grows alongside it. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. Position Overview: We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including familiarity with Entra ID. This role is crucial in supporting our clients' needs for seamless, secure, and efficient IT operations. Position's main oversights and company impact Key Areas of Ownership: User Support: Provide first and second-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams. Intune Management: Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune. Azure AD Administration: Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD. Entra ID: Work with Entra ID for advanced identity protection, privileged identity management, and identity governance. Documentation: Maintain detailed documentation of support activities, problem resolutions, and user guides. Training: Conduct training sessions for users on new features or best practices in using Microsoft 365 tools. Incident Management: Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations. Qualifications: Proven experience in a Services or IT support role with a focus on Microsoft 365. Deep understanding of Microsoft Intune for mobile device management. Experience with Azure AD, including Entra ID features. Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues. Excellent communication skills, both written and verbal, with a customer-first approach. Ability to work independently in a remote setting while maintaining productivity and team collaboration. Certifications like Microsoft Certified: Modern Desktop Administrator Associate or similar are highly beneficial. Physical Requirements: This is a hyrbid position. Please be aware that the physical requirements below should be considered prior to applying to the position: Prolonged Sitting: Ability to sit for extended periods during working hours. Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment. Visual Requirements: Adequate vision for reading computer screens and documents. Communication: Clear verbal and written communication skills for virtual meetings and correspondence. Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings. Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity. Ascend Healthcare Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.
    $38k-65k yearly est. 1d ago
  • Senior IT Security Advisor (Full Time, Remote Position)

    Verasafe

    Remote job

    VeraSafe is an innovative and successful U.S. headquartered international privacy and cybersecurity compliance consulting firm and law firm. Check out our podcast! Apple Podcast: ************************ YouTube: ************************************************* Spotify: ********************** VeraSafe is proud to be certified as a Great Place to Work©, with 96% of our employees affirming that we are truly a great place to work. This means we foster trust, collaboration, and a positive work environment. We are committed to maintaining this standard of meaningful work, work-life balance, and a supportive community. Check out our great benefits, listed at the end of this job description. About the Role: VeraSafe's mission: Provide the world's best data protection advice, with a human touch. Right now, we are seeking an Senior IT Security Advisor to join our growing team and help us pursue this mission. We are inundated with business from clients who love the way we advise on privacy compliance (hence the need for you!). This is an excellent opportunity for anyone who wants to join a team working on the cutting edge of privacy, data protection, and cybersecurity, and is excited about assisting a wide range of clients with fractional CISO-type support, including IT security program design, implementation, and management. Key Responsibilities Practice Development: Oversee VeraSafe's cybersecurity consulting program through the management of team members, client relationships, and projects/deliverables Expand on VeraSafe's security consulting offerings, with an initial focus on Microsoft 365 hardening, configuration auditing, and risk assessment Further develop internal service delivery methodologies, documentation, templates, and quality control processes Collaborate with sales and marketing to position and refine service offerings Client Engagement and Delivery: Lead and deliver consulting projects, including fractional-CISO-type engagements with a strong focus on securing Microsoft 365 environments Conduct detailed cybersecurity risk assessments, including analysis of current security controls, vulnerabilities, and threat landscape Provide oversight and strategic direction for incident response, including breach containment, investigation, and post-incident review Lead and execute security assessments, architecture reviews, IT security policy drafting and implementation, and remediation planning Communicate findings and recommendations to clients clearly and professionally either through written reports and executive briefings or execution of hands-on implementation Build trusted relationships with client stakeholders, including CISOs, IT directors, and compliance teams Collaborate with project managers and privacy-focused project teams to determine and meet client requirements and specific project needs. Analyze practical situations and develop solutions to specialized needs Team Leadership: Train and mentor consultants and technical specialists on your team Manage project timelines and delivery quality across multiple concurrent engagements Eventually help grow and manage a team of IT security advisors Thought Leadership and Cross-Functional Collaboration: Stay current on evolving security threats and technologies Represent our IT security practice internally and externally, including contributions to client alerts and conference talks Collaborate with VeraSafe's Professional Services leadership to ensure tight integration between our IT security and privacy advisory services Required Qualifications: At least six years of hands-on experience in IT security consulting, IT security engineering, or equivalent At least one relevant certification (e.g., CISA, CISSP, CISM, CRISC, CCSP, SC-100 Cybersecurity Architect) Deep technical expertise in Microsoft Defender XDR, CrowdStrike Falcon, SentinelOne, or other similar technologies Proficiency with IT security standards and frameworks (e.g., NIST CSF, ISO/IEC 27001, NIST 800-53, NIST 800-171, CIS Controls) Experience performing audit readiness assessments for frameworks and regulations such as HIPAA, ISO (e.g., 2700 series), NIST (e.g., CSF), GLBA, or others Technical background in scripting, automation, or security tooling (e.g., PowerShell, Sentinel, Defender for Endpoint) Experience developing and conducting tabletop exercises such as Business Continuity and Disaster Recovery scenarios Experience conducting enterprise-wide formal risk assessments Strong understanding of email security (DKIM, DMARC, SPF) Familiarity with security stacks to include SIEM/SOAR, IAM, EDR, CASB, etc. Strong understanding of cloud security posture assessments Strong understanding of enterprise security principles, zero trust architecture, and IT security risk management Experience leading teams and managing consulting engagements Willingness to learn new skills and receive direction and feedback from team members Willingness to pursue and maintain privacy certifications (e.g., CIPP/E, CIPM, CIPT) Preferred Qualifications: Experience working directly with clients, in a service-oriented environment Experience building or growing a consulting practice or service line Experience in regulated industries (e.g., healthcare, finance, pharma) Familiarity with contract provisions that address data protection and security responsibilities Experience migrating or overseeing the migration of systems from on-premises or hybrid to cloud-federated systems Experience with development and implementation of incident response plans Professional involvement in the privacy and/or data security space (attendance at privacy conferences; membership or publication in the IAPP, ISACA, etc.) Privacy certification (or similar) Key Competencies: Detail-oriented and highly organized with a strong work ethic Ability to thrive and perform in a fully remote and international environment Excellent written and verbal communication skills Highly skilled in time management to enable successful work with international teams in meeting deadlines Highly capable of independent work to fully deliver on all commitments Ability to work productively in a cross-functional, multi-disciplinary consulting team Experience building and maintaining relationships with colleagues and clients through polished, professional interactions and products regardless of the client's experience with VeraSafe's service line VeraSafe Values: In addition to technical knowledge, skills, and competencies for a specific position, VeraSafe seeks team members who are proficient in values critical to our organization. For managers, we are seeking individuals who demonstrate interest in and experience applying: Creativity and Innovation Feedback Mentorship People Development Business Acumen VeraSafe's Excellent Benefits Include: Work from almost anywhere with Wi-Fi Paid Time Off (PTO) Paid holidays Annual bonuses Membership in the International Association of Privacy Professionals (IAPP) and IAPP exam fee reimbursement (CIPP/E) Flexible working schedule in some roles Reimbursement for certain personal flight ticket Company laptop provided Optional IT Hardware Buyback Program Note: There is a 1-3 hour skills assessment associated with the recruitment for this position. We know this is a burden, but we think it's worth it, and we appreciate you taking the time to complete it. We've found it enables us to find the best team members, regardless of their experience, where they went to school, or where they were trained. We want smart, kind, creative colleagues, plain and simple, and this assessment is a crucial part of our ability to hire this way. Our HR Privacy Notice is available at the following link: **********************************************************
    $96k-128k yearly est. 1d ago
  • IT Support Engineer L2 (MSP)

    Bowman Williams

    Remote job

    IT Support Engineer - Houston, TX 77043 | $60K-$70K + Benefits Join a fast-growing technology leader committed to driving client success through modern IT solutions! Since 1995, this Houston-based Cloud Service Provider has earned its reputation as a trusted partner in IT consulting, cybersecurity, cloud computing, and network support. Known for a fast-paced, customer-first culture that's both professional and fun, they invest in their people and foster growth at every level. About the Role We're expanding our engineering team and seeking an IT Support Engineer who's ready to take on escalated Tier 1 support and contribute to exciting modernization projects. You'll work hands-on with Windows/Microsoft technologies, VMware, SonicWall firewalls, and desktop hardware - all while helping clients optimize and secure their IT environments. What You'll Do: Provide advanced support for Microsoft technologies including Azure AD, Office 365, Windows Server, Exchange, and Active Directory Troubleshoot and maintain VMware environments Configure and support networking equipment like routers, switches, and SonicWall firewalls Handle hardware and software deployment for desktops, printers, servers, and other devices Support remote access solutions including VPN, Terminal Services, and Citrix You Bring: Must have MSP industry expereince Solid experience with Windows Server, Exchange, SharePoint, VMware, M365, and networking fundamentals Strong troubleshooting skills for firewalls, VPNs, and network connectivity Why Join Us? Competitive salary $60K-$70K Comprehensive benefits: health, dental, vision insurance 401(k) with company match + quarterly profit sharing Training and certification reimbursement Partial remote work (1 day per week) Work at our Houston HQ: 77043
    $60k-70k yearly 1d ago
  • IT Support Specialist

    Arbol 3.5company rating

    Remote job

    Arbol is a global climate risk coverage platform and FinTech company offering full-service solutions for any business looking to analyze and mitigate exposure to climate risk. Arbol's products offer parametric coverage which pays out based on objective data triggers rather than subjective assessment of loss. Arbol's key differentiator versus traditional InsurTech or climate analytics platforms is the complete ecosystem it has built to address climate risk. This ecosystem includes a massive climate data infrastructure, scalable product development, automated, instant pricing using an artificial intelligence underwriter, blockchain-powered operational efficiencies, and non-traditional risk capacity bringing capital from non-insurance sources. By combining all these factors, Arbol brings scale, transparency, and efficiency to parametric coverage. About the RoleArbol is seeking an experienced IT Support Specialist to join our fast-paced, innovative team. In this role, you will be instrumental in ensuring the seamless operation of our IT infrastructure and providing exceptional technical support to our employees. You will leverage your expertise to troubleshoot complex issues, enhance user experience, and contribute to our mission of delivering top-notch technology solutions. This is an in-office role in Sarasota, Florida, with the option to work remotely one day a week. What You'll Be Doing Provide first-line technical support for hardware and software issues across various platforms, including Windows, mac OS, and Linux environments. Diagnose and resolve technical problems using remote support tools and on-site visits, ensuring minimal disruption to operations. Set up and configure new devices, ensuring compliance with company standards and security protocols. Maintain accurate documentation of support requests, resolutions, and knowledge base articles to improve team efficiency. Collaborate with cross-functional teams to implement system upgrades, software installations, and network configurations. Monitor and manage IT inventory, including hardware, software licenses, and peripherals. Conduct user training sessions to enhance technical proficiency and promote best practices within the organization. What You'll Need 5+ years of experience in IT support or a related field, demonstrating a strong technical foundation. Proficiency in troubleshooting hardware and software issues across multiple operating systems. Experience with IT ticketing systems and remote support tools. Strong understanding of networking concepts and protocols. Excellent verbal and written communication skills, with the ability to convey complex technical information to non-technical users. Deep knowledge of desktop and mobile operating systems (Windows, mac OS, iOS, Android). Experience with network troubleshooting tools and techniques. Understanding of cybersecurity principles and practices. What's Great to Have Experience with Active Directory, Microsoft Office 365, Google Workspace, and cloud-based services. Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ITIL framework and best practices in IT service management. Candidates for this role must be located in the United States. Interested, but you don't meet every qualification? Please apply! Arbol values the perspectives and experience of candidates with non-traditional backgrounds and we encourage you to apply even if you do not meet every requirement. AccessibilityArbol is committed to accessibility and inclusivity in the hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you require an accommodation to apply or interview, please contact *********** BenefitsArbol is proud to offer its full-time employees competitive compensation and equity in a high-growth startup. Our health benefits include comprehensive health, dental, and vision coverage, and an optional flexible spending account (FSA) to support your health. We offer a 401(k) match to support your future, and flexible PTO for you to relax and recharge.
    $39k-71k yearly est. Auto-Apply 60d+ ago
  • Managed IT Help Desk Tier 1

    Dex Imaging 3.7company rating

    Remote job

    DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities: Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves any assigned support requests Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system Provides one-on-one end-user problem resolution over the phone Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements On-going self-training to preserve professional skillsets required to perform job duties Provide after-hour support for clients during scheduled on-call rotation Assist in Managed IT Projects as instructed by Project Team Manager Assists in creating materials/documentation for end-user frequently asked questions (FAQs) Train users on network login, printing, accessing network shares, printing, scanning and software applications Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work performed, or work associated with Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Provide accurate time estimates for how long a task will take to complete Understand that the success of individuals is measured by the success of their teams Qualifications: Excellent verbal and written communication skills 1-3 years experience providing IT support to end users Managed IT Services experience desirable Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365 Experience leveraging PSA ticketing system and RMM tools for remote management Certifications such as CompTIA A+ are desirable Work Week Format: Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC) Remote Work Schedule varies based on scheduling and approval by Service Manager Lunch schedule varies on team availability and is limited to one hour Attendance to training or called meetings is mandatory Mandatory on-call rotation schedule as required
    $31k-40k yearly est. Auto-Apply 53d ago
  • IT Help Desk Technician - Hybrid

    M3 Networks 4.5company rating

    Remote job

    Why Work at M3 Networks: At M3 Networks, we are dedicated to providing exceptional IT solutions and managed services that drive success for our clients. Joining our team means working alongside skilled professionals in a collaborative, growth-focused environment where your expertise and contributions make a difference. We prioritize innovation, professional development, and a work-life balance that empowers our employees to thrive. If you are passionate about technology and eager to solve complex IT challenges, M3 Networks is the place to advance your career and make an impact. Engineer (Level 2) Department: Service and Support Reports to: Service Manager General Summary: Network Engineers are expected to excel in a variety of networking technologies and tools, demonstrating both technical aptitude and a proactive mindset. This role requires strong communication skills and the ability to thrive in a fast-paced, dynamic environment where client satisfaction is paramount. The position involves advanced troubleshooting, project execution, and proactive service delivery. Proficiency in ConnectWise for ticketing, automation, and reporting is essential. Position Responsibilities: Daily Operations: • Record detailed time entries in ConnectWise for at least 8 hours of work daily. • Maintain accurate documentation of client networks and IT environments in ConnectWise. • Proactively monitor and manage client environments using RMM tools. Technical Tasks: • Respond to service requests, incidents, and changes as per SLA guidelines. • Perform system configurations, including Windows Server administration and virtualization technologies (e.g., Hyper-V, VMware). • Manage firewalls, routers, and VPN configurations, including advanced troubleshooting. • Conduct backup management and disaster recovery testing. • Configure and manage email systems (Exchange Online, Microsoft 365). • Deploy, troubleshoot, and maintain desktop and server hardware and software. Project Management: • Lead or assist with small to mid-size IT projects, such as server migrations and network upgrades. • Work closely with Senior Engineers on complex or large-scale initiatives. • Develop project documentation, including scopes of work and post-implementation reports. Security: • Implement and monitor cybersecurity measures, including endpoint protection, MFA, and patch management. • Conduct vulnerability assessments and risk reviews for clients. • Stay informed about the latest threats and proactively recommend improvements. Client Relations: • Provide clear, concise and timely communication to clients, explaining technical issues in layman's terms. • Ensure consistent follow-ups to resolve tickets efficiently and exceed client expectations. Knowledge, Skills, and Abilities: • Advanced proficiency with ConnectWise Manage and Automate. • In-depth understanding of TCP/IP networking, DNS, and DHCP. • Experience managing and troubleshooting Windows and mac OS environments. • Familiarity with cloud platforms such as Microsoft Azure and AWS. • Strong knowledge of cybersecurity principles and best practices. • Ability to diagnose and resolve hardware and software issues independently. • Excellent communication, time management, and organizational skills. • Strong problem-solving abilities and the capability to work under pressure. Credentials and Experience: • 3+ years of experience in a Managed Service Provider environment. • Relevant certifications, such as CompTIA Network+, Security+, CCNA, or Microsoft certifications (e.g., MS-900, AZ-104). • Demonstrated experience with ConnectWise or a similar PSA tool. • Proven track record of client satisfaction and successful project delivery. Work Location 80% (Remote) 20% (onsite) Salary and Benefits: •Salary Range: $55,000 to $75,000 annually, commensurate with experience. •Comprehensive benefits package, including health, dental, and vision insurance. •Paid vacation and sick leave. Hiring Process: 1. Submit your application. 2. Complete an online video interview. 3. Participate in a Zoom interview (20 minutes). 4. Take a technical assessment (30 minutes to 1 hour). 5. Attend an in-person interview (1 hour). 6. Receive and accept your offer! PLEASE NOTE YOU WILL NOT BE CONSIDERED UNTIL YOU HAVE COMPLETED THE VIDEO INTERVIEW SECTION.
    $55k-75k yearly 60d+ ago
  • Technical Support Analyst (US Remote)

    First Advantage 4.7company rating

    Remote job

    At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. This role is currently remote, and the position's core hours are North American. This position will act as a liaison between the departments within the organization and the clients to ensure that the background checking process is smooth by preventing problems from arising and resolving them when they occur. The role is dynamic: On any given day, the team will simultaneously be answering product questions, identifying bugs, implementing technical solutions, and escalating work to engineering teams. The team can resolve over 90% of incoming support requests internally, escalating only the most complicated to engineering teams for final analysis and resolution. Who You Are: If you are a motivated individual with a service-oriented mindset, a strong background in Integrating applications, and a desire to excel in a dynamic support environment, we encourage you to apply for the Tier 2 Application Support Specialist role. Join our team and contribute to the continuous improvement of our systems while providing exceptional support to our valued customers. Expected hours are 9:00am-6:00pm ET/6:00am-3:00pm PT What You'll Do: Provides courteous, efficient, and professional technical support by phone and email to customers across all verticals. Communicate and interact with fulfillment departments regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance to enhance and improve the rapid resolution of client issues and requests. Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations. Effectively communicate with clients, management and team members on an as needed basis with issue resolution. Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways. What You May Need to be Successful: Works beyond routine tasks, utilizing increasingly specialized knowledge of relevant FA technologies. Exercises systematic proficiency in some specialized skills which display depth and breadth within a single application OR several applications/technologies. Troubleshoots intermediate to advanced problems and recommends appropriate actions. Provides support case/ JIRA follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues. Manages customer expectations and competing priorities. Conducts research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. Uses written communication skills to update case documentation as well as using, modifying, and creating knowledge base articles. Escalates issues and works directly with Products/ Engineering to resolve complex support problems. Proficiency in applications like, Atlassian (JIRA), Confluence, AWS, SFTP, Integrations, Single Sign-On (SAML), Admin Client, I-9, Workforce Monitoring Strong experience with MS SQL Server & SQL based application Maintenance and support - Operations (Tier 2 Support) experience in large-scale, distributed systems running 24/7/365 Solid understanding of integration technologies such as APIs (REST, SOAP, XML, JSON, Web Services). Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues efficiently. Excellent communication skills and the ability to work collaboratively with both technical and non-technical teams. Detail-oriented, with strong organizational and multitasking abilities Proven experience in application or production support, preferably in a role focused on application support. Familiarity with database technologies (SQL, MongoDB). Basic understanding of HTML debugging and XSLT transformations. Experience with ITIL-based support processes or service management tools (e.g., ServiceNow, Jira). What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $55,000-75,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
    $55k-75k yearly Auto-Apply 50d ago
  • IT Helpdesk Support

    Flywheel Software 4.3company rating

    Remote job

    For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022! Job Description: The IT Help Desk Support position plays a crucial role in providing technical assistance and support to employees for computer systems, encompassing both hardware and software. They also take on the responsibility of remotely troubleshooting issues through diagnostic tests. We are seeking a candidate with a positive mindset, a can-do attitude, and a strong willingness to assist. Monthly Compensation: 1,100 USD Responsibilities include, but are not limited to: •Training other staff members in troubleshooting and diagnosing problems. •Installing or changing the software to fix issues. •Following up with employees to ensure full resolution of issues. • Respond to and resolve user inquiries and issues related to computer systems, hardware, and software. •Identifying and suggesting possible improvements in procedures. •Providing accurate information on IT tools, products, or services. •Dispatching unresolved issues to the next level of support. •Remote troubleshooting and diagnosing problems. •Walking the users through a problem-solving process, they need to work efficiently. •Resolving problems with networks and other computer systems. •Writing, editing, and revising documentation for new and updated software and hardware. Requirements: A degree in Information Technology or a related field (certification in a related field is a plus). At least 1 year of experience in a technical support role. Customer-oriented attitude with the ability to work well in a team. Strong knowledge of computer systems, hardware, and software. An openness to learning new technologies. Advanced or native-level English skills (written and spoken). Your own reliable and updated PC, a headset, and good internet speed (at least 30mb/s). Skills Problem-solving. Analytical thinking. Teamworking. Assertive communication. Interpersonal skills. Time Zone: EST Schedule: 8:30 AM to 5:30 PM Work Shift: 8:30 AM - 5:30 PM [EST][EDT] (United States of America) Languages: English, Spanish Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
    $35k-65k yearly est. Auto-Apply 13d ago
  • Grants & Technical Assistance Provider

    Longevity Consultingllc

    Remote job

    We are seeking a skilled and self-motivated Grants and Technical Assistance Provider to support federal programs by offering expert guidance, assistance, and oversight in grant management and technical aspects of program implementation. The successful candidate will work remotely and collaborate with federal agencies, grantees, and program stakeholders to ensure effective grant administration, compliance with regulations, and successful program outcomes. This role requires a deep understanding of federal grant programs, strong analytical and communication skills, and the ability to work independently. Responsibilities: 1. Provide guidance and technical assistance to federal agencies and grantees on grant management practices, regulations, and compliance requirements. 2. Conduct comprehensive reviews of grant applications, proposals, and program plans to assess eligibility, feasibility, and alignment with program goals. 3. Assist in the development and implementation of grant evaluation frameworks, performance measures, and reporting systems. 4. Collaborate with federal agency staff to monitor and evaluate grantee performance, progress, and financial management. 5. Conduct desk reviews and on-site visits to assess grantee compliance, progress, and effectiveness in achieving program objectives. 6. Offer technical expertise and support to grantees in areas such as program design, data collection and analysis, and evaluation methodologies. 7. Develop and deliver training programs, webinars, and workshops to enhance grantee capacity and understanding of federal program requirements. 8. Collaborate with federal agency staff to develop and revise program guidance, policies, and procedures. 9. Stay updated on federal grant regulations, policies, and best practices, and provide recommendations for program improvements. 10. Prepare and review reports, presentations, and other documentation to communicate program status, findings, and recommendations. 11. Foster positive relationships with federal agency staff, grantees, and program stakeholders to facilitate effective communication and collaboration. 12. Work independently and remotely, managing multiple tasks and priorities to meet deadlines and deliver high-quality results. Qualifications: 1. Bachelor's degree in a relevant field, such as Public Administration, Social Sciences, or a related discipline. Advanced degree is a plus. 2. Proven experience in grants management, technical assistance provision, or program administration, preferably within federal programs. 3. Strong knowledge of federal grant regulations, such as the Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards (2 CFR Part 200). 4. Familiarity with federal program implementation, evaluation, and capacity-building strategies. 5. Excellent analytical and problem-solving skills, with the ability to assess complex information and provide practical recommendations. 6. Strong communication skills, including the ability to explain technical concepts to non-technical audiences and facilitate training sessions. 7. Ability to work independently and remotely, managing time and priorities effectively. 8. Proficiency in using technology tools for remote collaboration, communication, and document management. 9. Experience in conducting program reviews, evaluations, or compliance assessments is desirable. 10. Strong attention to detail and ability to ensure accuracy and compliance in grant-related documentation and reporting. 11. Ability to establish and maintain positive working relationships with diverse stakeholders. 12. US citizenship or eligibility to work on federal programs. EEO Statement Longevity Consulting is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sexual orientation, gender identity, national origin, religion, marital status, disability, protected veteran status, or any other legally protected basis, in accordance with applicable law.
    $27k-42k yearly est. Auto-Apply 60d+ ago
  • Learning Management System (LMS) Technical Assistant

    Seneca Holdings

    Remote job

    White Pine Innovations is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn. Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. White Pine Innovations is seeking a remote Learning Management System (LMS) Technical Assistant to support the Defense Security Cooperation University (DSCU). The Learning Management System (LMS) Technical Assistant is responsible for the day-to-day operation, maintenance, and optimization of DSCU's learning platforms to ensure seamless access, accurate data management, and responsive technical support for students, faculty, and staff. Responsibilities include, but are not limited to: Ensure the effective operation, functionality, and utilization of DSCU's learning platforms. Perform the Learning Administrator and/or Registrar role within Cornerstone OnDemand (CSOD), including managing user permissions and maintaining compliance with established standards. Serve as the System Administrator for Blackboard Learn (SaaS), including the use and management of Blackboard Collaborate. Assess and respond to the needs of students, faculty, and staff by providing timely information, assistance, and resolution of technical or access issues. Clearly communicate technical processes and solutions to diverse audiences with varying levels of technical proficiency. Basic Qualifications: Minimum of 3 years of direct experience with Cornerstone OnDemand (CSOD) in a Learning Administrator or Registrar capacity. Minimum of 3 years of experience with Blackboard Learn (SaaS) as a platform administrator, including the use of Blackboard Collaborate. Proven ability to troubleshoot system issues, analyze technical information, and apply sound judgment to resolve challenges. Strong communication and customer service skills, with demonstrated success in supporting users and translating technical details into clear guidance. Active SECRET security clearance. Security Clearance/ Background Investigation Level: Active Secret Clearance Certifications: N/A Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.
    $27k-42k yearly est. Auto-Apply 5d ago
  • Assistant Professor (Full-Time), Applied Behavior Analysis, Technology Assisted Teaching

    SEI 4.4company rating

    Remote job

    Assistant Professors are full-time employed faculty who provide a variety of educational services to degree, certificate, and non-degree learners. Assistant Professors are responsible for meeting the expectations and requirements of Capella University while establishing and maintaining effective relationships with learners, colleagues, staff, and administration. Assistant Professors are able to perform well in all key accountabilities of the role, are nimble and flexible and expected to be able and willing to take on essential roles and other duties as needed, within the department, school or university. Assistant Professors ensure that learners receive quality educational experiences consistent with stated course outcomes as well as HLC and any program accreditation standards. They provide high-quality, impactful, and inclusive experiences that deliver exceptional learning outcomes. Capella values the scholarly-practitioner model and expects Assistant Professors to continue learning and development through participation in scholarly activities or professional practice in the discipline. Among the responsibilities that Assistant Professors are expected to perform include: teaching (online), mentor and committee work (graduate level only), and contributing to curriculum development. Assistant Professors also participate in school governance through faculty committees and may participate in a variety of other activities based upon the university's needs and the faculty member's unique skill set. **The selected candidate must be prepared to teach across the ABA curriculum, with course assignments varying by quarter according to program needs.** Essential Duties & Responsibilities: Teaching and Instruction - Assistant Professors are highly engaged instructors in the courses and residencies they teach. They are sought out by learners and consistently exceed set expectations for faculty who teach courses at Capella. Assistant Professors use course data to constantly improve their individual teaching performance and contribute regularly to the improvement and refinement of the courses they teach. Regularly reviews course feedback and implements change to continually strengthen performance and enhance learner experience. Doctoral Mentoring - Assistant Professors are highly knowledgeable about established dissertation and doctoral capstone processes and resources. They interact effectively with learners, develop strong relationships and offer guidance. They have demonstrated success in chairing and serving on doctoral committees. Assistant Professors facilitate highly interactive dissertation and capstone course-rooms and their learners are supported to timely completion of the dissertation or capstone product. Curriculum and Course Development - Assistant Professors are knowledgeable in the Capella course development process and have demonstrated the ability to work successfully with cross functional partners across Capella to plan and deliver high quality course and curriculum in the area of their expertise. Participates in the design development and continuous improvement of courses and course materials including course plans, objectives, and outcomes, teaching aids, competency-based assessments, and authentic assessment tools. Ensures sensitivity diversity and inclusiveness in curriculum design, course content, and study materials as needed. School and University Governance - Assistant Professors regularly demonstrate leadership roles in school and university governance. They willingly assume school and university committee roles as active participants and are effective in driving the positive impact of these governance structures. They are the role models and leaders among faculty and serve as peer mentors. Professional Service and Practice - Assistant Professors are active in contributing their professional knowledge and skills to the needs of their local communities and within their professional network affiliations. They carry the “Capella Brand” and mission to their local regions and communities. Research and Scholarship - Assistant Professors stay current in their scholarly field(s) and demonstrate expertise through writing, speaking and conference attendance. Leadership through Team Engagement - Assistant Professors are expected to take on essential roles and other duties as needed, within the department, school or university. Bringing their unique skills and perspectives, Assistant Professors regularly contribute to departmental leadership whether it be through specific roles, active contribution of innovative ideas, or taking on challenging tasks. All full-time faculty are depended on, and relied upon, for immediate and unplanned needs and must be nimble and adjust to changes as they occur. These roles may include specialized assignments such as faculty and cross functional staff meetings, commencement, residencies, Capella-sponsored faculty development, problem resolution, faculty orientation/mentoring, webinar facilitation, course revisions, etc. Additionally, some Assistant Professors may have certain “areas of emphasis” where a greater degree of leadership is expected and include such as specialized responsibilities or coordinating functions in support of the school's educational goals such as Learner Management, Research and Advising, Program Development and Advising, Field Education, Accreditation or support of B2B partnership efforts. Responsibility areas and specific assignments are based on the needs of the school and capabilities of the faculty member. Faculty assignments and areas of emphasis may vary significantly from school to school; however, the position is structured to ensure the faculty member is able to contribute optimally to essential teaching and related support services to learners. Job Skills: Teaching and Assessment and/or Doctoral Mentoring: Refers to the ability to enable learner academic progression, provide guidance, and enhance learner experience. Understand and apply Capella's competency-based education model that aligns program outcomes, competencies, assessments, and reports with external standards and Capella educational philosophy to improve learning. Convey and share content knowledge and relevant professional experience in the discipline. Facilitate learner acquisition of course and/or research competencies aligned with their program. Consider learner differences and appreciate the diversity of experience and interpretation among learners. Effectively assess and document learner knowledge, skills, and dispositions through formative and summative feedback. Monitor learner progress and achievement, and refers learners to additional resources as needed. Display cultural awareness and sensitivity to learner differences and seek information about strengths, needs, and interests of the learner to provide personalized support. Engage learners in effective, timely, and relevant interactions and nurtures a learning community that cultivates a spirit of trust, interaction, and learning. Effectively manage key online course and/or advanced doctoral processes and tools. Provide a timely, visible, consistent, and responsive presence in the courseroom and/or mentoring process, and communicate appropriately and respectfully. Encourage learner engagement consistent with the learner code of conduct and support the free exchange of ideas. Research and Scholarship: These activities advance teaching and mentoring as well as professional development. Activity varies by person and field. Meeting research and scholarship requirements as defined by external accreditors, where appropriate. Schools may identify focus areas of research, specific conferences, or professional journals. Scholarship for applying innovative teaching methods, especially those that can be empirically validated as having a positive impact on learner success (e.g., course success, continuation, graduation). Submit proposals and/or present at workshops or conferences (internally and externally). Showcase original/innovative work/exhibition. Maintain an active research agenda. Attend professional development events, attain continuing education credits, and pursue additional credentials. Present research (whether applied or teaching-focused). Submit paper and/or publish at industry-recognized channels. Professional Service and Practice: Includes external-facing activities related to learners, institution, profession, and/or community. Activities increase the service of the institution and strengthen its external reputation. Meeting professional service and practice requirements as defined by external accreditors, where appropriate. In most situations, the acitivities are with reduced-fee/pro bono/honorarium. To learners: Career and well-being advising, leading student organizations, guidance on learning and projects outside of courseroom, learner-facing webinars. To institution: Providing support for institutional activities with external audience (e.g., presentations for employer partners, job fairs, representing the institution at conferences). To profession: Leadership in organizations or professional associations, advocacy for the advancement of the profession and communities served, organize professional conferences. To community: Sharing knowledge with the public, volunteer for community-based events with their expertise (e.g., volunteering at clinics for underprivileged communities). Governance and Leadership: Include internal-facing activities to increase the effectiveness of the institution, the school, and faculty practice. Active participation in appropriate program, department, school, or university committees, providing expertise and perspectives to advance university and school's strategic direction. Active participation in faculty staff meetings, Capella-sponsored faculty development, and other faculty-focused events (e.g. CU Faculty Virtual Conference), including sharing best practices, providing personal expertise via different communication channels, promoting better community support among peers, etc. Serve as SMEs in course and program development; support for accreditation efforts; and serve in pilot groups for innovation projects at program, school, or university levels. Identify and orchestrate the proactive management of curriculum content quality and currency. Demonstrate expertise in evaluating and coordinating the ongoing assessment of content to ensure its relevance, accuracy, and up-to-date nature. Take on additional, challenging projects to serve the needs of the school or university in support of learner success. Provide mentorship, feedback, and guidance to other faculty members when appropriate. Performance Criteria: Satisfactory performance of teaching and/or mentoring activities based on the university faculty expectations is required and will be reviewed as part of the annual plan of work and review process. Work Experience: Three or more years teaching in an online setting. Experience teaching in higher education. Experience mentoring doctoral students. Experience writing curriculum. Membership/affiliation in an educational leadership organization on a national, regional, and/or local level. Demonstrated commitment to service and practice in the field of educational leadership. Experience with leadership through team engagement. Evidence of supporting learner success and a commitment to quality teaching outcomes. Ability to contribute through teaching and/or service to the diversity, cultural sensitivity, and excellence of the academic community. Experience presenting at professional conferences on a national and/or local level Experience with scholarly writing and use of APA 6th edition. Education: All degrees must be conferred and from a regionally accredited institution. Copies of required certificates and licenses and unofficial transcripts for all graduate degrees with the institution and conferred degree and date must be attached. Doctorate required Certificates, licenses and registrations: BCBA or BCBA-D required Other: Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 - 20%) or all levels of Capella Faculty (5 - 10%). Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs. If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies. Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers. Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered. Able to access information using a computer. Other essential functions and marginal job functions are subject to modification. Applicants must be authorized to work in the United States. Visa sponsorship is not available for this position. $90,000 is the expected starting pay for this position. This offer is based on current budgetary guidelines and the additional factors outlined below. SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable. Careers - Our Benefits, Strategic Education, Inc SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below. $73,900.00 - $110,900.00 - Salary If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at *********************** .
    $26k-41k yearly est. Auto-Apply 4d ago
  • Handyman / Home Service Technician Assistant

    Trublue

    Remote job

    Benefits: Competitive salary Opportunity for advancement Training & development Role: Handyman / Home Service Technician Assistant We provide: Year-round stable, steady work Regular work hours Flexible scheduling Competitive salary Training and development opportunities TruBlue t-shirts, polos, and other company gear Strong office support TruBlue of Arvada, Broomfield and Wheat Ridge is a home improvement and repair company dedicated to providing premium handyman services with bonded and insured technicians. Our mission is to help people maintain the safety, efficiency, beauty and value of their homes by offering handyman services, home assessments, and regular maintenance. We are searching for an entry-level yet reliable and coachable home service technician assistant (handyman / handywoman) to provide support and general home services to our customers in our community. The Types of Jobs We Perform: Bathroom upgrades / remodel Drywall repair / patching / caulking Painting, interior and exterior Flooring repair and installation General Carpentry General home repairs and handyman work Kitchen repair / remodel Minor plumbing and electrical What we value: FAMILY - Why else are we in this business? It is our most important asset, and we strive to make everyone feel like they are part of our family! INTEGRITY - Treating people with respect and looking for the same in return, everyone has a voice! TRUST - Achieved through reliability and credibility, cannot just talk it, ya gotta walk it too! QUALITY - Taking pride in one's work and providing the best value and customer experience possible, they will not always remember the work that was done, but they will remember you! The appropriate candidate for the Handyman Assistant position must be hard-working, punctual, and respectful. Interest in miscellaneous around-the-house repairs like carpentry, drywall, painting, and basic plumbing and electrical is a plus. Qualified candidates will need a driver's license and a reliable vehicle. Owning some standard tools is an advantage but not required. Candidates must also be legal citizens of the U.S. and speak English. We are actively interviewing for this position - if you have basic handyman skills and the desire to become part of a growing team of home service technicians, apply today, and our hiring manager will follow up! Work remote temporarily due to COVID-19. Compensation: $18.00 - $25.00 per hour TruBlue Home Service Ally ️ provides a unique and affordable approach to helping busy adults and seniors live a worry-free life by offering trustworthy handyman, home maintenance and senior modification services. Helping you maintain your home both inside and out, TruBlue's services include: handyman projects and to-do list chores, preventative home maintenance programs, seasonal work, and senior modification services, all handled by a professional and insured Tru-Pro ️ Technician. Thank you for considering a position with TruBlue. All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location. T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services. All inquiries specific to employment at this location should be made directly to the franchise location, and not to TruBlue Home Service Ally Corporate office.
    $18-25 hourly Auto-Apply 60d+ ago
  • Intermediate Help Desk Technician

    Baptist Memorial Health Care 4.7company rating

    Remote job

    Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Help Desk Technicians. Incumbent is subject to overtime, callback, and on-call as required. Remote work available once the onsite training program has been completed. Perform other duties as assigned. Job Responsibilities * Provides technical assistance to computer system users. * Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied. * Maintains current knowledge of hospital information systems, software, networks and telecommunications technologies. * Uses advanced tools, knowledge and experience to analyze, diagnose and resolve problems. * Contributes to evaluation and maintenance of existing support documentation. * Completes assigned goals. Specifications Strong Communication Skills Strong Customer Service Skills Experience with Microsoft Office products to in MS Teams Experience Trouble Shooting Pc, printers, Thin Clients Experience with Active Directory Experience logging Incident into a ITIL based tracking system Experience Description Minimum Required Preferred/Desired Minimum of one to three year of related experience or educational equivalent of Associates Degree. Greater than 2 years experience or educational equivalent of Bachelor's degree. Licensure DRIVER'S LICENSE (CURRENT)
    $45k-70k yearly est. 28d ago
  • Technical Support Specialist - East Coast

    Airtable 4.2company rating

    Remote job

    Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. The Enterprise Technical Support Team at Airtable plays a pivotal role in helping our customers unlock the full potential of our platform. We work closely with an exciting range of customers to solve complex business challenges and ensure they achieve their goals while seamlessly navigating Airtable's features and capabilities. As an Enterprise Technical Support Specialist, you'll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable's features and capabilities. What you'll do Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls). Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner. Use your communication skills to relay valuable feedback to product and engineering teams to improve our platform and support processes. For complex issues, you'll know when to escalate to senior technical teams or other relevant stakeholders, ensuring a smooth transition and swift resolution for the customer. Accurately document all customer interactions and technical issues in Salesforce, and track trends to help identify opportunities for process and product improvements. Contribute to the continuous growth of Airtable's knowledge base by creating and updating helpful resources based on customer interactions. Stay ahead of new features and product updates. You'll educate customers on best practices and help them leverage Airtable to optimize their workflows and business processes. Who you are You have experience with Airtable, whether personally or professionally, and you're excited about helping others discover how it can transform their business. You've worked in an enterprise-focused technical support role, especially within a B2B tech environment, where you've made a meaningful impact on customer success. You excel in both written and verbal communication, and you know how to tailor your message to a wide variety of audiences. You enjoy solving complex problems, leveraging your strong analytical skills and technical aptitude to navigate challenges and find creative solutions. You're naturally curious, and you thrive in environments where you're expected to dive deep into technical issues and continuously learn. You have a strong, self-driven desire to exceed expectations and continuously improve your performance. You have experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology. A solid understanding of concepts such as relational databases, REST APIs, and writing formulas is a plus. Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. #LI-Remote Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:$73,000-$95,300 USDFor all other work locations (including remote), the base salary range for this role is:$65,000-$85,500 USD Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.
    $73k-95.3k yearly Auto-Apply 4d ago
  • Freelance Session Host - Technical Assistant

    Prevail 3.9company rating

    Remote job

    Legal A well-funded startup founded in San Francisco, our workforce includes a diverse collection of individuals located across the country. Our first-of-its-kind platform combines secure video conferencing with a collection of intuitive tools developed for conducting remote, in-person, and hybrid legal proceedings. By maintaining a dynamic work environment where employees collaborate and grow, we aim to modernize and transform the processes involved in court reporting, testimony management, trial preparation, use of video evidence, and more. Join us in disrupting the legal industry and beyond while working alongside our talented team! About the Position: We're seeking a reliable, freelance Session Host to assist with hosting and managing virtual legal proceedings. This role is ideal for someone who is tech-savvy, organized, and comfortable managing live sessions in a professional setting. You'll play a key part in ensuring our remote legal events run smoothly-from start to finish. Responsibilities: Provide basic technical troubleshooting and support during sessions Monitor, manage, and record live video proceedings Mark exhibits Assist with administrative and technical needs during the session Communicate clearly and professionally with all participants to ensure a smooth experience Required Qualifications: Freelance availability with flexible scheduling Strong communication and customer service skills Familiarity with Zoom, Microsoft Teams, Google Meet, or similar platforms Professional appearance and demeanor while on camera Compensation Range: The pay range for this salary position is up to $15 -18/hr. however, The final base salary will be determined based on several factors, including geographical location, level of experience, relevant skills, and knowledge. Prevail Legal reserves the right to change this job description to meet the organization's business needs. We are hiring for US Citizens and do not provide H1B Visa support. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
    $15-18 hourly Auto-Apply 60d+ ago
  • Junior Contract Support Specialist

    Blue Water Thinking

    Remote job

    Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals. Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers. Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions, thought leadership, and grit to meet our client's transformational needs. Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners. Lastly, our formula for success is simple: Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible. Job Description: Blue Water Thinking is seeking a Junior Contract Support Specialist to support a variety of acquisition support services. The Junior Contract Support Specialist will assist with strategy, planning, data analysis, requirements and/or documentation development, preparing Independent Government Cost Estimate (IGCE), compliance reviews for acquisition documents and forms in support of the Department of Veterans Affairs. Responsibilities: Assist with advisory support and assisting functional area technical experts with the development of writing requirements into sound, sufficient Statements of Work (SOW), Performance Work Statements (PWS) and/or Orders. Assist with acquisition planning, solicitation preparation, market research and analysis, source selection document preparation. Prepare contract modifications and documents, cost/price analysis, development of analytics, create reports, preparation of contract termination documents. Successful performance will require a wide variety of associated procurement skills and activities including research, analysis, data entry, writing, document preparation, editing, scanning, document management, phone calls, faxing, filing, and other activities necessary to complete the tasks assigned. Minimum Qualifications: Bachelor's degree from an accredited college or university as recognized by the Secretary, U.S. Department of Education. Minimum of two (2) years of federal contracting experience working on government acquisitions within the last five (5) years Additional Required Knowledge and Skills: Ability to conduct comprehensive review of procurement documents for accuracy, adequacy, and completeness. Ability to identify and resolve inconsistencies through communication. Ability to read and interpret Federal and agency acquisition policy, regulations, and directives. Ability to draft and prepare contract related documents and forms. Ability to perform and/or evaluate market research, trends, conditions, alternative sources, and technological advances as they apply to the program. Ability to prepare and process purchase requisitions and procurement packages to the supporting CO for award. Ability to research, analyze, prepare, and review invoice receipts, receiving reports, fund status, final payments, release of claims, certificates of completion, close-out documents, and any additional supporting documents or activities needed for contract closeout. Ability to investigate, review, and prepare open obligations/undelivered orders (UDO) for closeout. Ability to perform post-award administration in support of CO. Ability to monitor quality assurance surveillance plans (QASPs) to ensure contracted services meet contract requirements along with the expectations and needs of the facility. Eligibility: Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Must be able to obtain and maintain the required federal public trust clearance for this role Compensation: This salary range for this position is $65,000 - $75,000 Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan. Our Commitment to Equal Employment Opportunity. Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law. Applying for this Job: Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...) Candidates must fill out the below form to the best of their knowledge
    $65k-75k yearly Auto-Apply 5d ago
  • Technical Support Specialist

    Hologic 4.4company rating

    Remote job

    All around the world people are looking for an answer, a test result, or a procedure that will offer them clarity and a path to a healthier life. By working with Diagnostic products that make a difference globally, your impact can be greater than you have ever imagined. Hologic offers a space for employees to own their passion and feel a sense of purpose each and every day. Our award-winning Technical Support team plays a big role in that mission. They provide phone and email support to both internal and external customers, troubleshooting issues with Hologic's cytology and molecular products. Think this role is for you? This individual has an ability for troubleshooting issues beyond “computer stuff.” In this role, you will be troubleshooting our diagnostics instruments (cytology and molecular), reagents, and operator issues. You will be offering technical support to internal customers (R&D, Field Service, Quality, Marketing, etc.) and external customers (Lab technicians, hospitals, etc.) via phone and email. We provide support 24/7, you may be on-call and serve as back-up for technical and application support as needed, including some holidays. Key Outcomes: Provide customers with service and product troubleshooting for cytology and molecular products, including instruments, reagents, and software, via phone and email. Document calls in the CRM system and escalate issues that require further investigation. Authorize return of customer product for investigation. Determine replacement of product as warranted. Potential Growth Opportunities: Represent Technical Support as specialist for designated product(s). Act as liaison to other departments within the division concerning issues related to specific product lines. Serve on product development or support teams. Provide Technical Support team with troubleshooting training and informational updates. Work with Marketing and Service departments at the launch of new products. Reviewing or creating label copy, participate in pre- and post-launch teams. Build relationships with partners and distributors. Writing and reviewing procedures. Provide guidance and coaching to other Technical Support personnel. Do you have what it takes? You are technically inclined, you understand science - DNA, RNA, Cytology, reading the package insert on a medical product doesn't sound like a foreign language to you. You have a customer service mentality, you are patient, have good communication and computer skills and are great at multi-tasking. You are comfortable speaking on the phone and have flexibility in your schedule. We are looking for someone who is eager to start their career in this field and wants to grow within the department. Additional qualifications: Bachelor's degree in biology, Cytotechnology, Medical Laboratory Science, or related field (required). ASCP Cytotechnologist (CT), Medical Technologist (MT) or Clinical Laboratory Scientist (CLS) certification or equivalent (desired). Experience as a Cytology Prep Technician (desired). Experience with cytology, RT PCR, molecular, or virology (desired). Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers (desired). If you are not sure that you are 100% qualified, but are up for the challenge, we want you to apply! The annualized base salary range for this role is $71,000 - $106,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.
    $71k-106k yearly Auto-Apply 17d ago
  • A - 5/16 - 764156 - Technical Support Specialist -

    FHR 3.6company rating

    Remote job

    *** 100% on-site in Bellefonte, PA to start. LOCAL to Centre County PA Candidates Only - No Relocation Allowed. Candidate is responsible for travel cost to report on-site. All remote work muse be completed in the United States. *** **Candidate must work EST Business Hours. ** Our direct client has an opening for a Technical Support Specialist position # 764156. This position is for 6+ months, with option of extension, and will be worked 100% on-site in Bellefonte, PA. - Local to Centre County PA Candidates only. (must work EST business hours). If you are interested, please submit the following: YOUR CURRENT RESUME YOUR HOURLY RATE Below is the job description - Resumes due ASAP - Description: The client is seeking a System Administrator 2 to provide tier 1 and 2 helpdesk support. Onsite work will be located at the agency's Centre County Regional Office: 595 E. Rolling Ridge Dr. Bellefonte Pa. 16823 The successful applicant must be capable of meeting or exceeding challenging deadlines while performing daily duties that will include: ·Provide Tier 1 and Tier 2 helpdesk support. Support will include hands-on, telephone, and remote support for local and field staff. ·Configure and install personal computers, laptops, and tablets. ·Install approved peripheral hardware to include both networked and local printers, multi-function devices and agency specific hardware. ·Monitors and respond to user created ticket via the agency helpdesk system. ·Provide basic hardware and software training to users related to desktop use and accessing network resources. ·Work towards departmental and project deadlines. ·Document and present recommendations for issue/risk remediation to team leads and managers. ·Other duties as assigned. Requirements: Microsoft Windows 11 - 2+ years Microsoft Windows Server 2019 / 2022 - 1+ year Microsoft Active Directory - 1+ year Microsoft Office 365 - 1+ year Microsoft Endpoint Configuration Manager - 1+ year (desired) By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to FHR, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.
    $53k-84k yearly est. 10d ago
  • MEST AI Startup Program - Technical Fellow In-Residence

    Meltwater 4.3company rating

    Remote job

    Description MEST AI Startup Program - Technical Fellow In-ResidenceLocation: Accra, Ghana (in-person position) Reporting to: AI Startup Program Director Team: AI Startup Program Team Experience Level: 2 - 4+ years in software development and AI/ML Contract: One-year Start Date: January 2026 End Date: December 2026About MEST Africa Launched in 2008 by Meltwater Founder & CEO Jorn Lyseggen, MEST is a Pan-African training program, seed fund, incubator, and hub for technology entrepreneurs across Africa. We provide critical skills training in software development, business, and communications, with headquarters in Accra, Ghana, and funding from the Meltwater Foundation - the non-profit arm of Meltwater, a global leader in media intelligence.MEST AI Startup Program Overview The MEST AI Startup Program is an up to 12-month immersive experience designed to equip Africa's most promising AI entrepreneurs with the technical, business, and leadership skills needed to build and scale globally competitive AI startups.The seven-month startup program is a hands-on, activity-based experience where participants: Explore and refine AI business ideas Develop and deploy an AI MVP Gain deep expertise in AI software development and business fundamentals Engage with world-class AI practitioners from institutions like Google, Meta, and OpenAI The five-month incubation program supports selected ventures to scale AI products, secure customers, and prepare for investment, culminating in deployable AI products, an established user base, and a roadmap for funding and growth.Technical Fellow In-Residence Role Overview The AI Technical Fellow In-Residence is the technical backbone of the MEST AI Startup Program each year. During this one-year contract, you will work directly with entrepreneurs-in-training (EITs) to ensure they can apply the technical concepts taught in the curriculum - from AI model development to deployment. This is a highly hands-on, highly interactive role that includes regular meetings with EITs, experts, partners, facilitators, and program staff to collaborate, troubleshoot, and accelerate learning.You should have deep technical expertise, a passion for AI, and an excitement for learning alongside entrepreneurs. This is a role for a doer - someone who thrives in a fast-paced, high-energy environment and is ready to dig in.Key ResponsibilitiesTechnical Training & Support Deliver interactive tutorials and workshops on AI/ML, software engineering, and MLOps topics from the curriculum (e.g., Python, APIs, LLMs, RAG, LangChain, vector databases, multi-agent systems, Docker, CI/CD) Provide 1:1 and group technical coaching, ensuring entrepreneurs can implement concepts in their MVPs Conduct code reviews and guide participants in adopting best practices Curriculum Integration Work with expert facilitators to align technical sessions with business and product milestones Adapt and create technical content based on evolving AI tools and participant needs Problem-Solving & Mentorship Support entrepreneurs in debugging and overcoming technical challenges Learn and experiment with new AI tools alongside participants, sharing insights rapidly Promote responsible AI use, including bias mitigation, privacy by design, and ethical considerations Collaboration & Program Support Partner with program staff to ensure participants have the technical resources they need Contribute to creating a dynamic, inclusive, and innovative learning environment Actively engage in scheduled check-ins, collaborative planning meetings, and review sessions with EITs and program stakeholders Required Qualifications & SkillsTechnical Expertise Advanced proficiency in Python, Git/GitHub, and API development Hands-on experience with: LLMs, prompt engineering, and fine-tuning RAG pipelines, embeddings, vector databases, LangChain Multi-agent systems (e.g., CrewAI) and memory management MLOps, CI/CD, Docker, cloud deployment, and API security Strong grasp of software engineering fundamentals: testing, EDA, model evaluation Experience 2 - 4+ years in software engineering and AI/ML product development Track record of taking AI products from concept to deployment Experience in startup or fast-paced, project-based environments Soft Skills & Mindset Excellent communicator and collaborator, with cross-cultural sensitivity Proactive problem solver with a hands-on “doer” mentality Adaptable, curious, and eager to learn alongside entrepreneurs Passionate about excellence, creativity, and innovation To Apply Submit your resume/CV to [email protected] with “Technical Fellow In-Residence” in the subject line for initial review Initial Phone Interview - discuss your background, experience, and career goals Interactive Assessment - shortlisted candidates complete a technical task Final Interview - meet with key decision-makers for an in-depth discussion Job Offer & Next Steps - successful candidates receive offer details and onboarding plan Due to high application volume, only shortlisted candidates will be contacted. If you do not hear from us within one month of applying, please consider your application unsuccessful.
    $86k-112k yearly est. Auto-Apply 53d ago

Learn more about technical assistant jobs

Work from home and remote technical assistant jobs

Nowadays, it seems that many people would prefer to work from home over going into the office every day. With remote work becoming a more viable option, especially for technical assistants, we decided to look into what the best options are based on salary and industry. In addition, we scoured over millions of job listings to find all the best remote jobs for a technical assistant so that you can skip the commute and stay home with Fido.

We also looked into what type of skills might be useful for you to have in order to get that job offer. We found that technical assistant remote jobs require these skills:

  1. Patients
  2. Customer service
  3. Patient care
  4. Technical assistance
  5. Lab equipment

We didn't just stop at finding the best skills. We also found the best remote employers that you're going to want to apply to. The best remote employers for a technical assistant include:

  1. Sandia National Labs
  2. Baptist Health
  3. ICF

Since you're already searching for a remote job, you might as well find jobs that pay well because you should never have to settle. We found the industries that will pay you the most as a technical assistant:

  1. Insurance
  2. Professional
  3. Automotive

Top companies hiring technical assistants for remote work

Most common employers for technical assistant

RankCompanyAverage salaryHourly rateJob openings
1Sandia National Labs$57,630$27.7111
2ICF$45,147$21.717
3American Institutes for Research$38,482$18.5026
4SRI International$35,579$17.110
5City of Portland$34,801$16.730
6Pennsylvania State Treasurer$33,141$15.931
7Colorado State Express$33,141$15.930
8Vanderbilt University Medical Center$31,067$14.942
9RadNet$30,163$14.507
10Tampa General Hospital$29,677$14.271

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