Technical assistant work from home jobs

The Ascend Story Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence. We partner directly with health centers to build fully integrated, sustainable behavioral health programs-bringing deep clinical expertise, operational support, and long-term stability. Our work environment fosters: Collaboration and teamwork Patient-First Mindset Work from home opportunities Career Growth and Professional Development Training Why Ascend? You'll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact-and your career grows alongside it. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. Position Overview: We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including familiarity with Entra ID. This role is crucial in supporting our clients' needs for seamless, secure, and efficient IT operations. Position's main oversights and company impact Key Areas of Ownership: User Support: Provide first and second-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams. Intune Management: Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune. Azure AD Administration: Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD. Entra ID: Work with Entra ID for advanced identity protection, privileged identity management, and identity governance. Documentation: Maintain detailed documentation of support activities, problem resolutions, and user guides. Training: Conduct training sessions for users on new features or best practices in using Microsoft 365 tools. Incident Management: Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations. Qualifications: Proven experience in a Services or IT support role with a focus on Microsoft 365. Deep understanding of Microsoft Intune for mobile device management. Experience with Azure AD, including Entra ID features. Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues. Excellent communication skills, both written and verbal, with a customer-first approach. Ability to work independently in a remote setting while maintaining productivity and team collaboration. Certifications like Microsoft Certified: Modern Desktop Administrator Associate or similar are highly beneficial. Physical Requirements: This is a hyrbid position. Please be aware that the physical requirements below should be considered prior to applying to the position: Prolonged Sitting: Ability to sit for extended periods during working hours. Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment. Visual Requirements: Adequate vision for reading computer screens and documents. Communication: Clear verbal and written communication skills for virtual meetings and correspondence. Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings. Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity. Ascend Healthcare Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.

**THIS IS AN OVERNIGHT SHIFT FROM 11 pm - 7:30 am ET** Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service. Schedule 11pm - 7:30am EST Monday to Friday Fully remote Location: Orlando, FL (Remote) Experience 2 years (minimum) in a technical support role Experience providing customer support Experience in 24x7x365 Managed Services preferred Experience using ITSM and Monitoring toolsets Qualifications, Education, and Training High school diploma required; college degree strongly preferred Must be a U.S. Citizen *NO VISAS* Microsoft Teams: 2 years (Required) Microsoft 365: 2 years (Required) Windows: 2 years (Required) Google IT Support Professional (Preferred) CompTIA A+, Network+, Security+ (Preferred) Microsoft MTA (Preferred) ITIL v4 Foundation (Preferred) Mac OS: 2 years (Preferred) Skills Highly analytical thinker and troubleshooter Detail oriented with excellent documentation and communication skills Self-motivated, passionate about technology, with the desire to learn new things Ability to use and troubleshoot Microsoft Windows, Office, Office365, and mac OS Foundational understanding of operating systems and servers, both physical and virtual. Experience working with active directory to perform basic tasks, such as user creation and password resets Responsibilities Triage tickets per specified severity levels Refer/ escalate customer issues to the appropriate level of support, as needed Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs) Perform account management services - User Account creates/disables/terminations/name changes, etc. Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs Distribute scheduled reports to customers as required Supporting end-users by diagnosing and resolving computer hardware, network, and application issues Assist with cross-training of other team members, as needed Perform other tasks as assigned by management Benefits 401(k) Dental insurance Health insurance Health savings account Paid time off Vision insurance Department: Managed Services

About the Role: As a Technical Support Specialist, you'll report to the Customer Care Director and tackle service/program-related questions, technical issues, and operational responsibilities. You'll join a dynamic team of business leaders, software engineers, and data scientists, all working together to make an impact. If you thrive in a fast-paced, collaborative environment, we'd love to have you on board! Key Responsibilities: Provide phone and email support to Ting customers, ensuring timely and professional assistance. Create, maintain and follow clear, concise, and accurate documentation for internal and external use. Troubleshoot and resolve issues down to the root cause. Act as a liaison between multiple operational departments to ensure smooth service delivery for customers and partners. Identify, report, and document technical issues. Effectively manage and prioritize tasks in a fast-paced environment while meeting deadlines. Support the Engineering team by testing software and hardware, contributing to product improvements. Perform other duties as required to support business objectives. Candidates Requirements: Associate's degree or valid, up-to-date certification in a related field. 2+ years of experience in technical support or customer support roles. Experience using ticket systems to track and resolve customer inquiries. Proven ability to deliver exceptional customer care via phone and email. Strong organizational skills with the ability to multi-task in a fast-paced environment. Self-motivated and disciplined to excel in a remote work setting. Availability to work a rotating schedule, including nights, weekends, and holidays. Why Join Us? By joining our team, you will have the opportunity to be a part of a groundbreaking technology that is creating a new category while helping to protect families, homes, and communities from the devastating impacts of electrical fires. We are a passionate team, dedicated to revolutionizing fire prevention to make the world a safer place. Our pace and growth trajectory offer exceptional opportunities for professional development, and we offer competitive compensation and comprehensive benefits. If you want to take ownership, shape strategy, and drive meaningful change, you'll love Whisker Labs. Whisker Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Application Deadline January 18, 2026 Department Adoption Employment Type Full Time Location Remote Workplace type Fully remote Compensation $62,000 - $67,000 / year Duties/Responsibilities Qualifications Benefits About Savanna Institute Founded in 2013, the Savanna Institute is a 501(c)(3) nonprofit organization that works with farmers and scientists to lay the groundwork for widespread agroforestry adoption in the Midwest US. Inspired by the native savanna ecosystems that once covered much of this region, the Savanna Institute conducts research, education, and outreach to support the growth of diverse, perennial agroecosystems. We seek applicants who share our passion for ecological and equitable agriculture as a nature-based climate solution and who are motivated to widen the circle of who has the opportunity to inform, support, and benefit from its development. Documents

Founded in 1977, ZERO TO THREE works to ensure that babies and toddlers benefit from the early connections that are critical to their well-being and development. Our mission is to ensure that all babies and toddlers have a strong start in life. At ZERO TO THREE, we envision a society with the knowledge and will to support all infants and toddlers in reaching their full potential. Our Core Values Statement: We believe that how we do our work is as important as what we do. To learn more about ZERO TO THREE, please visit our website at zerotothree.org. SUMMARY The Senior Technical Assistance (TA) Specialist, IECMH will serve as a subject matter expert on policy/system strategies to advance a robust continuum of high-quality mental health supports and services for children age 0-5 and their caregivers, contributing to development and implementation of ZTT's policy priorities and strategy in perinatal, infant, and early childhood mental and relational health and related areas. The Senior TA Specialist will provide relationship-based technical assistance to states, tribes, territories, and communities (e.g. government agency staff, policymakers, advocates, coalitions, etc.) to assist in making improvements to policies and systems to better support infants, toddlers and their families; conduct research and develop written materials for a variety of audiences; track and analyze promising policy/system initiatives for mental health financing and infrastructure and policy/system changes at the state and federal levels; facilitate cross-state learning opportunities; facilitate alignment between local, state and national policy; and contribute to the overall work of the Policy Center. ESSENTIAL RESPONSIBILITIES Serve as a subject matter expert on policy and systems change related to perinatal, infant, and early childhood mental and relational health, contributing to ZERO TO THREE's efforts to support policy change in these areas. Provide relationship-based technical assistance and consulting (virtual and in-person) to states and communities (e.g. coalitions, policymakers, advocates, government agency staff, public-private teams, etc.) to improve policies and systems to better support infants, toddlers and their families, including through ZERO TO THREE's Infant and Early Childhood Mental Health Financing Policy Project. Stay abreast of and conduct research and analysis of policy, system and funding approaches to improve outcomes for infants, young children and their caregivers - with a focus on perinatal, infant, and early childhood mental health policy and financing. Develop and strengthen relationships with, and foster relationships between leaders in states, tribes, territories, and partner organizations to advance systems collaboration across states and nationally. Plan and facilitate cross-state/national meetings, webinars, conference calls, communities of practice, peer learning opportunities and other mechanisms for states, tribes, and territories to advance their policy and systems work through networking and cross-state learning. Participate in event planning and resource development to support learning and policy/systems advancement. Develop written materials such as policy briefs, articles highlighting innovative policy approaches, and technical assistance tools and resources for state/national audiences. Facilitate communication between local, state and federal policy teams to inform national policy priorities and support states and local jurisdictions to engage in federal education/advocacy. Contribute to cross-team Policy Center and ZERO TO THREE organizational initiatives to strengthen connections and alignment between state, tribal, federal, and advocacy efforts. Garner visibility for ZERO TO THREE and IECMH policy issues through presentations at conferences and meetings. Contribute to grant proposals, data gathering and reports to funders. Perform other duties as assigned for the purpose of ensuring the efficient and ESSENTIAL SKILLS & EXPERIENCE Minimum of ten years relevant work experience. Extensive knowledge and experience in perinatal, infant, and early childhood mental health systems and policy. Excellent self-reflective skills and capacity. Deep knowledge of behavioral health and early childhood systems financing. Resilient intrapersonal and interpersonal skills, including the ability to work collaboratively with individuals representing a range of diverse backgrounds, perspectives and skill levels. Experience working at a state level or working with states at a national level on policies and systems. Experience planning, coordinating, and providing technical assistance, consulting, coaching and/or training to diverse audiences. Excellent group facilitation and public speaking skills. Excellent communication, analytic and writing skills. Ability to take initiative, work proactively, and manage multiple responsibilities efficiently. Ability to listen attentively to verbal and non-verbal cues, (virtually and in person) that lead to deeper reflection and understanding. Practices and encourages reflective, critical, and strategic thinking. Recognizes the influence of workplace relationships on impacts, outcomes and results. Maintains a respectful and accepting approach to others. Collaboratively supports the work efforts of colleagues at all levels and in all areas of the organization. Curious and interested in exploring creative ways of approaching situations and opportunities. Self-motivated, able to work as part of a team and independently. Comfortable working as a member of a remote team. Experience with receiving and/or providing Reflective Supervision/Consultation preferred. Ability to travel, including occasional overnight stays. EDUCATION Bachelor's degree in public policy, psychology, social work, or a related field required; Master's degree preferred. IECMH Endorsement preferred. COMPENSATION & BENEFITS This position's salary is estimated to be low $90,000s to low $110,000s depending on experience, geo-location, budget, and other comparable and similarly scoped internal positions. In addition to salary, ZERO TO THREE offers a comprehensive benefits package including medical, dental, vision, HRA, retirement contributions, generous leave benefits and more. PHYSICAL REQUIREMENTS While performing the responsibilities of the job, the employee is frequently required to use finger dexterity and sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen. Also, they may need to remain seated for extended periods, can perform repetitive motions, and reach for objects. An employee is frequently required to hold a writing instrument, communicate verbally, and hear well enough to detect nuances and receive detailed information. They may be required to grasp objects, push, and pull objects, bend, stand, walk, squat, or kneel. Vision abilities required by this job include close vision for data preparation or analysis, and expansive reading. May need to lift up to 30 pounds. ESSENTIAL QUALITIES Encourages and practices critical thinking Is self-reflective and empathic Recognizes the influence of workplace relationships on outcomes and results Maintains a respectful and accepting approach to others Awareness of the influence of the larger context on individual behavior Collaboratively and creatively supports the work efforts of colleagues at all levels and in all areas of the organization WORKING CONDITIONS The work conditions described here are representative of those an employee encounters while performing this job. Depending on work location, the incumbent will typically work indoors in a heated and air-conditioned office, with a mixture of natural, incandescent, and fluorescent light with low to moderate noise levels or be subject to working conditions conducive to a home environment. When travel is expected, the incumbent will be exposed to outside environmental conditions during those times. ZERO TO THREE is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Due to the high volume of applications, we are not able to provide individual feedback to candidates regarding the status of their application. If selected to move forward in the process, someone from the hiring team will contact you regarding next steps.

We are seeking a skilled and self-motivated Grants and Technical Assistance Provider to support federal programs by offering expert guidance, assistance, and oversight in grant management and technical aspects of program implementation. The successful candidate will work remotely and collaborate with federal agencies, grantees, and program stakeholders to ensure effective grant administration, compliance with regulations, and successful program outcomes. This role requires a deep understanding of federal grant programs, strong analytical and communication skills, and the ability to work independently. Responsibilities: 1. Provide guidance and technical assistance to federal agencies and grantees on grant management practices, regulations, and compliance requirements. 2. Conduct comprehensive reviews of grant applications, proposals, and program plans to assess eligibility, feasibility, and alignment with program goals. 3. Assist in the development and implementation of grant evaluation frameworks, performance measures, and reporting systems. 4. Collaborate with federal agency staff to monitor and evaluate grantee performance, progress, and financial management. 5. Conduct desk reviews and on-site visits to assess grantee compliance, progress, and effectiveness in achieving program objectives. 6. Offer technical expertise and support to grantees in areas such as program design, data collection and analysis, and evaluation methodologies. 7. Develop and deliver training programs, webinars, and workshops to enhance grantee capacity and understanding of federal program requirements. 8. Collaborate with federal agency staff to develop and revise program guidance, policies, and procedures. 9. Stay updated on federal grant regulations, policies, and best practices, and provide recommendations for program improvements. 10. Prepare and review reports, presentations, and other documentation to communicate program status, findings, and recommendations. 11. Foster positive relationships with federal agency staff, grantees, and program stakeholders to facilitate effective communication and collaboration. 12. Work independently and remotely, managing multiple tasks and priorities to meet deadlines and deliver high-quality results. Qualifications: 1. Bachelor's degree in a relevant field, such as Public Administration, Social Sciences, or a related discipline. Advanced degree is a plus. 2. Proven experience in grants management, technical assistance provision, or program administration, preferably within federal programs. 3. Strong knowledge of federal grant regulations, such as the Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards (2 CFR Part 200). 4. Familiarity with federal program implementation, evaluation, and capacity-building strategies. 5. Excellent analytical and problem-solving skills, with the ability to assess complex information and provide practical recommendations. 6. Strong communication skills, including the ability to explain technical concepts to non-technical audiences and facilitate training sessions. 7. Ability to work independently and remotely, managing time and priorities effectively. 8. Proficiency in using technology tools for remote collaboration, communication, and document management. 9. Experience in conducting program reviews, evaluations, or compliance assessments is desirable. 10. Strong attention to detail and ability to ensure accuracy and compliance in grant-related documentation and reporting. 11. Ability to establish and maintain positive working relationships with diverse stakeholders. 12. US citizenship or eligibility to work on federal programs. EEO Statement Longevity Consulting is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sexual orientation, gender identity, national origin, religion, marital status, disability, protected veteran status, or any other legally protected basis, in accordance with applicable law.

White Pine Innovations is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn. Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. White Pine Innovations is seeking a remote Learning Management System (LMS) Technical Assistant to support the Defense Security Cooperation University (DSCU). The Learning Management System (LMS) Technical Assistant is responsible for the day-to-day operation, maintenance, and optimization of DSCU's learning platforms to ensure seamless access, accurate data management, and responsive technical support for students, faculty, and staff. Responsibilities include, but are not limited to: Ensure the effective operation, functionality, and utilization of DSCU's learning platforms. Perform the Learning Administrator and/or Registrar role within Cornerstone OnDemand (CSOD), including managing user permissions and maintaining compliance with established standards. Serve as the System Administrator for Blackboard Learn (SaaS), including the use and management of Blackboard Collaborate. Assess and respond to the needs of students, faculty, and staff by providing timely information, assistance, and resolution of technical or access issues. Clearly communicate technical processes and solutions to diverse audiences with varying levels of technical proficiency. Basic Qualifications: Minimum of 3 years of direct experience with Cornerstone OnDemand (CSOD) in a Learning Administrator or Registrar capacity. Minimum of 3 years of experience with Blackboard Learn (SaaS) as a platform administrator, including the use of Blackboard Collaborate. Proven ability to troubleshoot system issues, analyze technical information, and apply sound judgment to resolve challenges. Strong communication and customer service skills, with demonstrated success in supporting users and translating technical details into clear guidance. Active SECRET security clearance. Security Clearance/ Background Investigation Level: Active Secret Clearance Certifications: N/A Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

Assistant Professors are full-time employed faculty who provide a variety of educational services to degree, certificate, and non-degree learners. Assistant Professors are responsible for meeting the expectations and requirements of Capella University while establishing and maintaining effective relationships with learners, colleagues, staff, and administration. Assistant Professors are able to perform well in all key accountabilities of the role, are nimble and flexible and expected to be able and willing to take on essential roles and other duties as needed, within the department, school or university. Assistant Professors ensure that learners receive quality educational experiences consistent with stated course outcomes as well as HLC and any program accreditation standards. They provide high-quality, impactful, and inclusive experiences that deliver exceptional learning outcomes. Capella values the scholarly-practitioner model and expects Assistant Professors to continue learning and development through participation in scholarly activities or professional practice in the discipline. Among the responsibilities that Assistant Professors are expected to perform include: teaching (online), mentor and committee work (graduate level only), and contributing to curriculum development. Assistant Professors also participate in school governance through faculty committees and may participate in a variety of other activities based upon the university's needs and the faculty member's unique skill set. **The selected candidate must be prepared to teach across the ABA curriculum, with course assignments varying by quarter according to program needs.** Essential Duties & Responsibilities: Teaching and Instruction - Assistant Professors are highly engaged instructors in the courses and residencies they teach. They are sought out by learners and consistently exceed set expectations for faculty who teach courses at Capella. Assistant Professors use course data to constantly improve their individual teaching performance and contribute regularly to the improvement and refinement of the courses they teach. Regularly reviews course feedback and implements change to continually strengthen performance and enhance learner experience. Doctoral Mentoring - Assistant Professors are highly knowledgeable about established dissertation and doctoral capstone processes and resources. They interact effectively with learners, develop strong relationships and offer guidance. They have demonstrated success in chairing and serving on doctoral committees. Assistant Professors facilitate highly interactive dissertation and capstone course-rooms and their learners are supported to timely completion of the dissertation or capstone product. Curriculum and Course Development - Assistant Professors are knowledgeable in the Capella course development process and have demonstrated the ability to work successfully with cross functional partners across Capella to plan and deliver high quality course and curriculum in the area of their expertise. Participates in the design development and continuous improvement of courses and course materials including course plans, objectives, and outcomes, teaching aids, competency-based assessments, and authentic assessment tools. Ensures sensitivity diversity and inclusiveness in curriculum design, course content, and study materials as needed. School and University Governance - Assistant Professors regularly demonstrate leadership roles in school and university governance. They willingly assume school and university committee roles as active participants and are effective in driving the positive impact of these governance structures. They are the role models and leaders among faculty and serve as peer mentors. Professional Service and Practice - Assistant Professors are active in contributing their professional knowledge and skills to the needs of their local communities and within their professional network affiliations. They carry the “Capella Brand” and mission to their local regions and communities. Research and Scholarship - Assistant Professors stay current in their scholarly field(s) and demonstrate expertise through writing, speaking and conference attendance. Leadership through Team Engagement - Assistant Professors are expected to take on essential roles and other duties as needed, within the department, school or university. Bringing their unique skills and perspectives, Assistant Professors regularly contribute to departmental leadership whether it be through specific roles, active contribution of innovative ideas, or taking on challenging tasks. All full-time faculty are depended on, and relied upon, for immediate and unplanned needs and must be nimble and adjust to changes as they occur. These roles may include specialized assignments such as faculty and cross functional staff meetings, commencement, residencies, Capella-sponsored faculty development, problem resolution, faculty orientation/mentoring, webinar facilitation, course revisions, etc. Additionally, some Assistant Professors may have certain “areas of emphasis” where a greater degree of leadership is expected and include such as specialized responsibilities or coordinating functions in support of the school's educational goals such as Learner Management, Research and Advising, Program Development and Advising, Field Education, Accreditation or support of B2B partnership efforts. Responsibility areas and specific assignments are based on the needs of the school and capabilities of the faculty member. Faculty assignments and areas of emphasis may vary significantly from school to school; however, the position is structured to ensure the faculty member is able to contribute optimally to essential teaching and related support services to learners. Job Skills: Teaching and Assessment and/or Doctoral Mentoring: Refers to the ability to enable learner academic progression, provide guidance, and enhance learner experience. Understand and apply Capella's competency-based education model that aligns program outcomes, competencies, assessments, and reports with external standards and Capella educational philosophy to improve learning. Convey and share content knowledge and relevant professional experience in the discipline. Facilitate learner acquisition of course and/or research competencies aligned with their program. Consider learner differences and appreciate the diversity of experience and interpretation among learners. Effectively assess and document learner knowledge, skills, and dispositions through formative and summative feedback. Monitor learner progress and achievement, and refers learners to additional resources as needed. Display cultural awareness and sensitivity to learner differences and seek information about strengths, needs, and interests of the learner to provide personalized support. Engage learners in effective, timely, and relevant interactions and nurtures a learning community that cultivates a spirit of trust, interaction, and learning. Effectively manage key online course and/or advanced doctoral processes and tools. Provide a timely, visible, consistent, and responsive presence in the courseroom and/or mentoring process, and communicate appropriately and respectfully. Encourage learner engagement consistent with the learner code of conduct and support the free exchange of ideas. Research and Scholarship: These activities advance teaching and mentoring as well as professional development. Activity varies by person and field. Meeting research and scholarship requirements as defined by external accreditors, where appropriate. Schools may identify focus areas of research, specific conferences, or professional journals. Scholarship for applying innovative teaching methods, especially those that can be empirically validated as having a positive impact on learner success (e.g., course success, continuation, graduation). Submit proposals and/or present at workshops or conferences (internally and externally). Showcase original/innovative work/exhibition. Maintain an active research agenda. Attend professional development events, attain continuing education credits, and pursue additional credentials. Present research (whether applied or teaching-focused). Submit paper and/or publish at industry-recognized channels. Professional Service and Practice: Includes external-facing activities related to learners, institution, profession, and/or community. Activities increase the service of the institution and strengthen its external reputation. Meeting professional service and practice requirements as defined by external accreditors, where appropriate. In most situations, the acitivities are with reduced-fee/pro bono/honorarium. To learners: Career and well-being advising, leading student organizations, guidance on learning and projects outside of courseroom, learner-facing webinars. To institution: Providing support for institutional activities with external audience (e.g., presentations for employer partners, job fairs, representing the institution at conferences). To profession: Leadership in organizations or professional associations, advocacy for the advancement of the profession and communities served, organize professional conferences. To community: Sharing knowledge with the public, volunteer for community-based events with their expertise (e.g., volunteering at clinics for underprivileged communities). Governance and Leadership: Include internal-facing activities to increase the effectiveness of the institution, the school, and faculty practice. Active participation in appropriate program, department, school, or university committees, providing expertise and perspectives to advance university and school's strategic direction. Active participation in faculty staff meetings, Capella-sponsored faculty development, and other faculty-focused events (e.g. CU Faculty Virtual Conference), including sharing best practices, providing personal expertise via different communication channels, promoting better community support among peers, etc. Serve as SMEs in course and program development; support for accreditation efforts; and serve in pilot groups for innovation projects at program, school, or university levels. Identify and orchestrate the proactive management of curriculum content quality and currency. Demonstrate expertise in evaluating and coordinating the ongoing assessment of content to ensure its relevance, accuracy, and up-to-date nature. Take on additional, challenging projects to serve the needs of the school or university in support of learner success. Provide mentorship, feedback, and guidance to other faculty members when appropriate. Performance Criteria: Satisfactory performance of teaching and/or mentoring activities based on the university faculty expectations is required and will be reviewed as part of the annual plan of work and review process. Work Experience: Three or more years teaching in an online setting. Experience teaching in higher education. Experience mentoring doctoral students. Experience writing curriculum. Membership/affiliation in an educational leadership organization on a national, regional, and/or local level. Demonstrated commitment to service and practice in the field of educational leadership. Experience with leadership through team engagement. Evidence of supporting learner success and a commitment to quality teaching outcomes. Ability to contribute through teaching and/or service to the diversity, cultural sensitivity, and excellence of the academic community. Experience presenting at professional conferences on a national and/or local level Experience with scholarly writing and use of APA 6th edition. Education: All degrees must be conferred and from a regionally accredited institution. Copies of required certificates and licenses and unofficial transcripts for all graduate degrees with the institution and conferred degree and date must be attached. Doctorate required Certificates, licenses and registrations: BCBA or BCBA-D required Other: Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 - 20%) or all levels of Capella Faculty (5 - 10%). Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs. If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies. Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers. Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered. Able to access information using a computer. Other essential functions and marginal job functions are subject to modification. Applicants must be authorized to work in the United States. Visa sponsorship is not available for this position. $90,000 is the expected starting pay for this position. This offer is based on current budgetary guidelines and the additional factors outlined below. SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable. Careers - Our Benefits, Strategic Education, Inc SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below. $73,900.00 - $110,900.00 - Salary If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at *********************** .

Legal A well-funded startup founded in San Francisco, our workforce includes a diverse collection of individuals located across the country. Our first-of-its-kind platform combines secure video conferencing with a collection of intuitive tools developed for conducting remote, in-person, and hybrid legal proceedings. By maintaining a dynamic work environment where employees collaborate and grow, we aim to modernize and transform the processes involved in court reporting, testimony management, trial preparation, use of video evidence, and more. Join us in disrupting the legal industry and beyond while working alongside our talented team! About the Position: We're seeking a reliable, freelance Session Host to assist with hosting and managing virtual legal proceedings. This role is ideal for someone who is tech-savvy, organized, and comfortable managing live sessions in a professional setting. You'll play a key part in ensuring our remote legal events run smoothly-from start to finish. Responsibilities: Provide basic technical troubleshooting and support during sessions Monitor, manage, and record live video proceedings Mark exhibits Assist with administrative and technical needs during the session Communicate clearly and professionally with all participants to ensure a smooth experience Required Qualifications: Freelance availability with flexible scheduling Strong communication and customer service skills Familiarity with Zoom, Microsoft Teams, Google Meet, or similar platforms Professional appearance and demeanor while on camera Compensation Range: The pay range for this salary position is up to $15 -18/hr. however, The final base salary will be determined based on several factors, including geographical location, level of experience, relevant skills, and knowledge. Prevail Legal reserves the right to change this job description to meet the organization's business needs. We are hiring for US Citizens and do not provide H1B Visa support. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

All around the world people are looking for an answer, a test result, or a procedure that will offer them clarity and a path to a healthier life. By working with Diagnostic products that make a difference globally, your impact can be greater than you have ever imagined. Hologic offers a space for employees to own their passion and feel a sense of purpose each and every day. Our award-winning Technical Support team plays a big role in that mission. They provide phone and email support to both internal and external customers, troubleshooting issues with Hologic's cytology and molecular products. Think this role is for you? This individual has an ability for troubleshooting issues beyond “computer stuff.” In this role, you will be troubleshooting our diagnostics instruments (cytology and molecular), reagents, and operator issues. You will be offering technical support to internal customers (R&D, Field Service, Quality, Marketing, etc.) and external customers (Lab technicians, hospitals, etc.) via phone and email. We provide support 24/7, you may be on-call and serve as back-up for technical and application support as needed, including some holidays. Key Outcomes: Provide customers with service and product troubleshooting for cytology and molecular products, including instruments, reagents, and software, via phone and email. Document calls in the CRM system and escalate issues that require further investigation. Authorize return of customer product for investigation. Determine replacement of product as warranted. Potential Growth Opportunities: Represent Technical Support as specialist for designated product(s). Act as liaison to other departments within the division concerning issues related to specific product lines. Serve on product development or support teams. Provide Technical Support team with troubleshooting training and informational updates. Work with Marketing and Service departments at the launch of new products. Reviewing or creating label copy, participate in pre- and post-launch teams. Build relationships with partners and distributors. Writing and reviewing procedures. Provide guidance and coaching to other Technical Support personnel. Do you have what it takes? You are technically inclined, you understand science - DNA, RNA, Cytology, reading the package insert on a medical product doesn't sound like a foreign language to you. You have a customer service mentality, you are patient, have good communication and computer skills and are great at multi-tasking. You are comfortable speaking on the phone and have flexibility in your schedule. We are looking for someone who is eager to start their career in this field and wants to grow within the department. Additional qualifications: Bachelor's degree in biology, Cytotechnology, Medical Laboratory Science, or related field (required). ASCP Cytotechnologist (CT), Medical Technologist (MT) or Clinical Laboratory Scientist (CLS) certification or equivalent (desired). Experience as a Cytology Prep Technician (desired). Experience with cytology, RT PCR, molecular, or virology (desired). Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers (desired). If you are not sure that you are 100% qualified, but are up for the challenge, we want you to apply! The annualized base salary range for this role is $71,000 - $106,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities: Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves any assigned support requests Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system Provides one-on-one end-user problem resolution over the phone Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements On-going self-training to preserve professional skillsets required to perform job duties Provide after-hour support for clients during scheduled on-call rotation Assist in Managed IT Projects as instructed by Project Team Manager Assists in creating materials/documentation for end-user frequently asked questions (FAQs) Train users on network login, printing, accessing network shares, printing, scanning and software applications Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work performed, or work associated with Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Provide accurate time estimates for how long a task will take to complete Understand that the success of individuals is measured by the success of their teams Qualifications: Excellent verbal and written communication skills 1-3 years experience providing IT support to end users Managed IT Services experience desirable Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365 Experience leveraging PSA ticketing system and RMM tools for remote management Certifications such as CompTIA A+ are desirable Work Week Format: Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC) Remote Work Schedule varies based on scheduling and approval by Service Manager Lunch schedule varies on team availability and is limited to one hour Attendance to training or called meetings is mandatory Mandatory on-call rotation schedule as required

Benefits: Competitive salary Opportunity for advancement Training & development Role: Handyman / Home Service Technician Assistant We provide: Year-round stable, steady work Regular work hours Flexible scheduling Competitive salary Training and development opportunities TruBlue t-shirts, polos, and other company gear Strong office support TruBlue of Arvada, Broomfield and Wheat Ridge is a home improvement and repair company dedicated to providing premium handyman services with bonded and insured technicians. Our mission is to help people maintain the safety, efficiency, beauty and value of their homes by offering handyman services, home assessments, and regular maintenance. We are searching for an entry-level yet reliable and coachable home service technician assistant (handyman / handywoman) to provide support and general home services to our customers in our community. The Types of Jobs We Perform: Bathroom upgrades / remodel Drywall repair / patching / caulking Painting, interior and exterior Flooring repair and installation General Carpentry General home repairs and handyman work Kitchen repair / remodel Minor plumbing and electrical What we value: FAMILY - Why else are we in this business? It is our most important asset, and we strive to make everyone feel like they are part of our family! INTEGRITY - Treating people with respect and looking for the same in return, everyone has a voice! TRUST - Achieved through reliability and credibility, cannot just talk it, ya gotta walk it too! QUALITY - Taking pride in one's work and providing the best value and customer experience possible, they will not always remember the work that was done, but they will remember you! The appropriate candidate for the Handyman Assistant position must be hard-working, punctual, and respectful. Interest in miscellaneous around-the-house repairs like carpentry, drywall, painting, and basic plumbing and electrical is a plus. Qualified candidates will need a driver's license and a reliable vehicle. Owning some standard tools is an advantage but not required. Candidates must also be legal citizens of the U.S. and speak English. We are actively interviewing for this position - if you have basic handyman skills and the desire to become part of a growing team of home service technicians, apply today, and our hiring manager will follow up! Work remote temporarily due to COVID-19. Compensation: $18.00 - $25.00 per hour TruBlue Home Service Ally ️ provides a unique and affordable approach to helping busy adults and seniors live a worry-free life by offering trustworthy handyman, home maintenance and senior modification services. Helping you maintain your home both inside and out, TruBlue's services include: handyman projects and to-do list chores, preventative home maintenance programs, seasonal work, and senior modification services, all handled by a professional and insured Tru-Pro ️ Technician. Thank you for considering a position with TruBlue. All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location. T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services. All inquiries specific to employment at this location should be made directly to the franchise location, and not to TruBlue Home Service Ally Corporate office.

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022! Job Description: The IT Help Desk Support position plays a crucial role in providing technical assistance and support to employees for computer systems, encompassing both hardware and software. They also take on the responsibility of remotely troubleshooting issues through diagnostic tests. We are seeking a candidate with a positive mindset, a can-do attitude, and a strong willingness to assist. Monthly Compensation: 1,100 USD Responsibilities include, but are not limited to: •Training other staff members in troubleshooting and diagnosing problems. •Installing or changing the software to fix issues. •Following up with employees to ensure full resolution of issues. • Respond to and resolve user inquiries and issues related to computer systems, hardware, and software. •Identifying and suggesting possible improvements in procedures. •Providing accurate information on IT tools, products, or services. •Dispatching unresolved issues to the next level of support. •Remote troubleshooting and diagnosing problems. •Walking the users through a problem-solving process, they need to work efficiently. •Resolving problems with networks and other computer systems. •Writing, editing, and revising documentation for new and updated software and hardware. Requirements: A degree in Information Technology or a related field (certification in a related field is a plus). At least 1 year of experience in a technical support role. Customer-oriented attitude with the ability to work well in a team. Strong knowledge of computer systems, hardware, and software. An openness to learning new technologies. Advanced or native-level English skills (written and spoken). Your own reliable and updated PC, a headset, and good internet speed (at least 30mb/s). Skills Problem-solving. Analytical thinking. Teamworking. Assertive communication. Interpersonal skills. Time Zone: EST Schedule: 8:30 AM to 5:30 PM Work Shift: 8:30 AM - 5:30 PM [EST][EDT] (United States of America) Languages: English, Spanish Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. This role is currently remote, and the position's core hours are North American. This position will act as a liaison between the departments within the organization and the clients to ensure that the background checking process is smooth by preventing problems from arising and resolving them when they occur. The role is dynamic: On any given day, the team will simultaneously be answering product questions, identifying bugs, implementing technical solutions, and escalating work to engineering teams. The team can resolve over 90% of incoming support requests internally, escalating only the most complicated to engineering teams for final analysis and resolution. Who You Are: If you are a motivated individual with a service-oriented mindset, a strong background in Integrating applications, and a desire to excel in a dynamic support environment, we encourage you to apply for the Tier 2 Application Support Specialist role. Join our team and contribute to the continuous improvement of our systems while providing exceptional support to our valued customers. Expected hours are 9:00am-6:00pm ET/6:00am-3:00pm PT What You'll Do: Provides courteous, efficient, and professional technical support by phone and email to customers across all verticals. Communicate and interact with fulfillment departments regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance to enhance and improve the rapid resolution of client issues and requests. Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations. Effectively communicate with clients, management and team members on an as needed basis with issue resolution. Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways. What You May Need to be Successful: Works beyond routine tasks, utilizing increasingly specialized knowledge of relevant FA technologies. Exercises systematic proficiency in some specialized skills which display depth and breadth within a single application OR several applications/technologies. Troubleshoots intermediate to advanced problems and recommends appropriate actions. Provides support case/ JIRA follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues. Manages customer expectations and competing priorities. Conducts research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. Uses written communication skills to update case documentation as well as using, modifying, and creating knowledge base articles. Escalates issues and works directly with Products/ Engineering to resolve complex support problems. Proficiency in applications like, Atlassian (JIRA), Confluence, AWS, SFTP, Integrations, Single Sign-On (SAML), Admin Client, I-9, Workforce Monitoring Strong experience with MS SQL Server & SQL based application Maintenance and support - Operations (Tier 2 Support) experience in large-scale, distributed systems running 24/7/365 Solid understanding of integration technologies such as APIs (REST, SOAP, XML, JSON, Web Services). Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues efficiently. Excellent communication skills and the ability to work collaboratively with both technical and non-technical teams. Detail-oriented, with strong organizational and multitasking abilities Proven experience in application or production support, preferably in a role focused on application support. Familiarity with database technologies (SQL, MongoDB). Basic understanding of HTML debugging and XSLT transformations. Experience with ITIL-based support processes or service management tools (e.g., ServiceNow, Jira). What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $55,000-75,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Help Desk Technicians. Incumbent is subject to overtime, callback, and on-call as required. Remote work available once the onsite training program has been completed. Perform other duties as assigned. Job Responsibilities * Provides technical assistance to computer system users. * Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied. * Maintains current knowledge of hospital information systems, software, networks and telecommunications technologies. * Uses advanced tools, knowledge and experience to analyze, diagnose and resolve problems. * Contributes to evaluation and maintenance of existing support documentation. * Completes assigned goals. Specifications Strong Communication Skills Strong Customer Service Skills Experience with Microsoft Office products to in MS Teams Experience Trouble Shooting Pc, printers, Thin Clients Experience with Active Directory Experience logging Incident into a ITIL based tracking system Experience Description Minimum Required Preferred/Desired Minimum of one to three year of related experience or educational equivalent of Associates Degree. Greater than 2 years experience or educational equivalent of Bachelor's degree. Licensure DRIVER'S LICENSE (CURRENT)

*** 100% on-site in Bellefonte, PA to start. LOCAL to Centre County PA Candidates Only - No Relocation Allowed. Candidate is responsible for travel cost to report on-site. All remote work muse be completed in the United States. *** **Candidate must work EST Business Hours. ** Our direct client has an opening for a Technical Support Specialist position # 764156. This position is for 6+ months, with option of extension, and will be worked 100% on-site in Bellefonte, PA. - Local to Centre County PA Candidates only. (must work EST business hours). If you are interested, please submit the following: YOUR CURRENT RESUME YOUR HOURLY RATE Below is the job description - Resumes due ASAP - Description: The client is seeking a System Administrator 2 to provide tier 1 and 2 helpdesk support. Onsite work will be located at the agency's Centre County Regional Office: 595 E. Rolling Ridge Dr. Bellefonte Pa. 16823 The successful applicant must be capable of meeting or exceeding challenging deadlines while performing daily duties that will include: ·Provide Tier 1 and Tier 2 helpdesk support. Support will include hands-on, telephone, and remote support for local and field staff. ·Configure and install personal computers, laptops, and tablets. ·Install approved peripheral hardware to include both networked and local printers, multi-function devices and agency specific hardware. ·Monitors and respond to user created ticket via the agency helpdesk system. ·Provide basic hardware and software training to users related to desktop use and accessing network resources. ·Work towards departmental and project deadlines. ·Document and present recommendations for issue/risk remediation to team leads and managers. ·Other duties as assigned. Requirements: Microsoft Windows 11 - 2+ years Microsoft Windows Server 2019 / 2022 - 1+ year Microsoft Active Directory - 1+ year Microsoft Office 365 - 1+ year Microsoft Endpoint Configuration Manager - 1+ year (desired) By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to FHR, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.

Serco supports the USAF as a prime for their NexGen IT contract. Serco supports the Air Force (AF) Civil Engineering (CE) community NexGen IT initiative's implementation of IBM TRIRIGA is the largest in the world. Serco manages all aspects of the Software Delivery Life Cycle (SDLC) for the NexGen IT program including requirements definition, development, testing, upgrades, enhancements, and troubleshooting and supports all infrastructure for the installations. You will be part of a large team of Help Desk Support Agents that work closely with the customers, end users, and other Serco teams to deliver quality software. The team has been recognized by the USAF and industry for their outstanding contributions to the program. This position is 100% remote. This position is for Tuesday - Saturday (10:00pm cst - 6:00am cst) In this role, you will: * Identifies, researches, and resolves technical problems. * Ability to work effectively as part of a large team and independently. * Responds to telephone calls, emails and personnel requests for technical support. * Documents, tracks, and monitors the problem to ensure a timely resolution. * Relies on experience and judgment to plan and accomplish goals. * May lead and direct the work of others. * Proficient in preparing, selecting, organizing, and presenting information concisely. * Excellent interpersonal and administrative skills to meet needs of the program office. * Strong communication skills (verbal and written) to deal effectively, comfortably, and confidently with people at all levels of responsibilities, authority, and rank. * Ability to facilitate and coordinate efforts with key government and non-government stakeholders. * Ability to work with minimal supervision. Qualifications To be successful in this roll, you will have: * 2 years' experience in Help Desk Operations * At least 1 year experience in JIRA software. * High School Diploma * Ability to always be a team player, respect opinions of others and be willing to share information with teammates * Strong communication skills (verbal and written) to deal effectively, comfortably, and confidently with people at all levels of responsibilities, authority, and rank * Have excellent interpersonal and administrative skills and demonstrate the ability to work with minimal supervision * Strong computer skills (Microsoft Suite - Outlook, excel, word) * Familiarity with a variety of the field's concepts, practices, and procedures related to the job description listed above. * Ability to obtain a NACI Additional desired experience and skills: * Knowledge of Air Force CE Community * Knowledge of TRIRIGA IWMS software If you are interested in supporting and working with our Air Force Civil Engineers across the globe on a passionate, talented, and diverse Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: ************************************************************ If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email *********************. Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits HIGHLIGHTS - Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role). * Medical, dental, and vision insurance * Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract * 401(k) plan that includes employer matching funds * Tuition reimbursement program * Life insurance and disability coverage * Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection * Birth, adoption, parental leave benefits * Employee Assistance Plan that includes counseling conditions * Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act. To review all Serco benefits please visit: ****************************************** Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: ********************.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. The Enterprise Technical Support Team at Airtable plays a pivotal role in helping our customers unlock the full potential of our platform. We work closely with an exciting range of customers to solve complex business challenges and ensure they achieve their goals while seamlessly navigating Airtable's features and capabilities. As an Enterprise Technical Support Specialist, you'll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable's features and capabilities. What you'll do Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls). Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner. Use your communication skills to relay valuable feedback to product and engineering teams to improve our platform and support processes. For complex issues, you'll know when to escalate to senior technical teams or other relevant stakeholders, ensuring a smooth transition and swift resolution for the customer. Accurately document all customer interactions and technical issues in Salesforce, and track trends to help identify opportunities for process and product improvements. Contribute to the continuous growth of Airtable's knowledge base by creating and updating helpful resources based on customer interactions. Stay ahead of new features and product updates. You'll educate customers on best practices and help them leverage Airtable to optimize their workflows and business processes. Who you are You have experience with Airtable, whether personally or professionally, and you're excited about helping others discover how it can transform their business. You've worked in an enterprise-focused technical support role, especially within a B2B tech environment, where you've made a meaningful impact on customer success. You excel in both written and verbal communication, and you know how to tailor your message to a wide variety of audiences. You enjoy solving complex problems, leveraging your strong analytical skills and technical aptitude to navigate challenges and find creative solutions. You're naturally curious, and you thrive in environments where you're expected to dive deep into technical issues and continuously learn. You have a strong, self-driven desire to exceed expectations and continuously improve your performance. You have experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology. A solid understanding of concepts such as relational databases, REST APIs, and writing formulas is a plus. Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. #LI-Remote Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:$73,000-$95,300 USDFor all other work locations (including remote), the base salary range for this role is:$65,000-$85,500 USD Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.

Description MEST AI Startup Program - Technical Fellow In-ResidenceLocation: Accra, Ghana (in-person position) Reporting to: AI Startup Program Director Team: AI Startup Program Team Experience Level: 2 - 4+ years in software development and AI/ML Contract: One-year Start Date: January 2026 End Date: December 2026About MEST Africa Launched in 2008 by Meltwater Founder & CEO Jorn Lyseggen, MEST is a Pan-African training program, seed fund, incubator, and hub for technology entrepreneurs across Africa. We provide critical skills training in software development, business, and communications, with headquarters in Accra, Ghana, and funding from the Meltwater Foundation - the non-profit arm of Meltwater, a global leader in media intelligence.MEST AI Startup Program Overview The MEST AI Startup Program is an up to 12-month immersive experience designed to equip Africa's most promising AI entrepreneurs with the technical, business, and leadership skills needed to build and scale globally competitive AI startups.The seven-month startup program is a hands-on, activity-based experience where participants: Explore and refine AI business ideas Develop and deploy an AI MVP Gain deep expertise in AI software development and business fundamentals Engage with world-class AI practitioners from institutions like Google, Meta, and OpenAI The five-month incubation program supports selected ventures to scale AI products, secure customers, and prepare for investment, culminating in deployable AI products, an established user base, and a roadmap for funding and growth.Technical Fellow In-Residence Role Overview The AI Technical Fellow In-Residence is the technical backbone of the MEST AI Startup Program each year. During this one-year contract, you will work directly with entrepreneurs-in-training (EITs) to ensure they can apply the technical concepts taught in the curriculum - from AI model development to deployment. This is a highly hands-on, highly interactive role that includes regular meetings with EITs, experts, partners, facilitators, and program staff to collaborate, troubleshoot, and accelerate learning.You should have deep technical expertise, a passion for AI, and an excitement for learning alongside entrepreneurs. This is a role for a doer - someone who thrives in a fast-paced, high-energy environment and is ready to dig in.Key ResponsibilitiesTechnical Training & Support Deliver interactive tutorials and workshops on AI/ML, software engineering, and MLOps topics from the curriculum (e.g., Python, APIs, LLMs, RAG, LangChain, vector databases, multi-agent systems, Docker, CI/CD) Provide 1:1 and group technical coaching, ensuring entrepreneurs can implement concepts in their MVPs Conduct code reviews and guide participants in adopting best practices Curriculum Integration Work with expert facilitators to align technical sessions with business and product milestones Adapt and create technical content based on evolving AI tools and participant needs Problem-Solving & Mentorship Support entrepreneurs in debugging and overcoming technical challenges Learn and experiment with new AI tools alongside participants, sharing insights rapidly Promote responsible AI use, including bias mitigation, privacy by design, and ethical considerations Collaboration & Program Support Partner with program staff to ensure participants have the technical resources they need Contribute to creating a dynamic, inclusive, and innovative learning environment Actively engage in scheduled check-ins, collaborative planning meetings, and review sessions with EITs and program stakeholders Required Qualifications & SkillsTechnical Expertise Advanced proficiency in Python, Git/GitHub, and API development Hands-on experience with: LLMs, prompt engineering, and fine-tuning RAG pipelines, embeddings, vector databases, LangChain Multi-agent systems (e.g., CrewAI) and memory management MLOps, CI/CD, Docker, cloud deployment, and API security Strong grasp of software engineering fundamentals: testing, EDA, model evaluation Experience 2 - 4+ years in software engineering and AI/ML product development Track record of taking AI products from concept to deployment Experience in startup or fast-paced, project-based environments Soft Skills & Mindset Excellent communicator and collaborator, with cross-cultural sensitivity Proactive problem solver with a hands-on “doer” mentality Adaptable, curious, and eager to learn alongside entrepreneurs Passionate about excellence, creativity, and innovation To Apply Submit your resume/CV to [email protected] with “Technical Fellow In-Residence” in the subject line for initial review Initial Phone Interview - discuss your background, experience, and career goals Interactive Assessment - shortlisted candidates complete a technical task Final Interview - meet with key decision-makers for an in-depth discussion Job Offer & Next Steps - successful candidates receive offer details and onboarding plan Due to high application volume, only shortlisted candidates will be contacted. If you do not hear from us within one month of applying, please consider your application unsuccessful.