Technical assistant jobs in Lakewood, OH

We're looking to add a Technology Support Professional to our growing team. Responsibilities • Provide world-class service to our customers via phone, email, and chat for hardware and software products. • Develop and improve your knowledge of our products and related technologies, including networking, authentication, hosted applications, and database. • Possible travel to customer sites for site surveys and implementations. • Special projects related to product support. We'd like to speak with you if you have: • Experience in a technical support or IT management role. • A "whatever it takes" attitude about customer service. • The desire to work someplace special, with talented and motivated colleagues. • Experience with cloud management or Microsoft Azure A great place to work • We're a small company where you can really make a difference • Great co-workers • Advancement opportunity • World class benefits • Unsurpassed medical, dental, and vision coverage • 401(k) program with match About TimeKeeping Systems Why is the average employee tenure at Guard1 over ten years? It's because we give our team a great place to work, a great group of colleagues to work with, and a great product that they can believe in. Our company goals are simple - taking care of our customers, taking care of our employees, and earning a profit - in that order. We believe in giving our team members the trust and resources they need to succeed. One way we take care of our people is a great benefit program, with healthcare, dental, vision, disability, and 401(k) with match. We are the leader in our industry and we are investing in growth. We are a small passionate company, where everyone makes a difference, every day. This is an opportunity for an exceptional individual to join our team. If you have the superior talent and skills we're looking for, we want to speak with you!

IT Support-Help Desk Analyst responsible for company-wide end-user support of Hardware, Software, Mobile devices, and PC refresh. Duties include investigating, researching, troubleshooting, and escalating issues in a timely and appropriate manner. Minimum six months to three years of HelpDesk/IT Support or Internship in the IT Support arena Windows, PC refresh exp, Active Directory, and hands-on exp supporting mobile devices. Troubleshooting hardware devices(keyboards/mouse) Must be on-site 5 days a week, with the potential of a hybrid schedule after 3 months of training. Additional Information All your information will be kept confidential according to EEO guidelines.

Employment Status:RegularTime Type:Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today. Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact. Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen. Job Summary: The Technical Specialist will serve as the technical expert in the commercial development of new accounts or the development of new opportunities with established accounts in energy storage fire testing. To protect the CSA Group marks as the premier mark by ensuring current CSA Group customer satisfaction, while promoting the use of CSA Group for new or expanded services. Responsibilities: Provides technical guidance and mentoring for Energy Storage fire testing Mentors junior certifiers and lab staff as required Performs project management on active projects in testing laboratory to ensure maximum throughput and customer satisfaction Performs certification projects and project reviews (CB, Full & Category) as required to maintain technical qualifications. Actively seeks value added opportunities that increases customer interest and promotes the use of new services for CSA Group. In collaboration with the New Account Managers, contacts inactive and former CSA Group customers to attempt to regain work. Communicates with appropriate Operations staff as required during the sales process. Responds promptly to all technical sales inquiries and visits with clients as necessary. Prioritizes work assignments and follow up responses to clients inquires and proposals in coordination with the commercial team. In partnership with the New Account Managers & Strategic Account Managers, establishes and maintains account relationships to meet personal sales targets, emphasizing the expanded use of CSA Group services. Prepares written pricing proposals for services for clients, working with the commercial team and as required with the technical operations staff. Participates in associations and outside organizations deemed appropriate by the commercial business unit leader. Establishes and maintains a list of contacts to be shared with others on team. Manages the relationship with clients by determining client needs and expectations. Relates necessary information to operations to maintain customer satisfaction. Represents CSA Group at assigned trade shows, exhibits, conferences and client presentations. Identifies and communicates business opportunities and competitive trends. Executes defined market strategies and business initiatives, as assigned. Maintains accurate and complete client files for the assigned customers and territory, including the input of new/existing client information into the sales database. Additional reporting may be requested as needed. Provides periodic written reports on calls, customer contact, proposals, quotes, expenses, travel and tradeshow activities, as well as oral presentation as required. Evaluates industry reports, territory databases, external competitive information and develops territory analysis or provides input to others for presentation and reporting to manager. Works cooperatively with others, as the lead or the support person in calls, trade shows, and presentations. Maintains positive contacts within organization to exchange, explain and interpret information or ideas and follow up on client's requests. Participates in CSA Group Technical Network, Technical Panel as required and may support international standards development. As a technical authority both inside CSA Group and across industry may participate in technical committees, authoring technical papers, etc. Ability to prepare project quotations for cost and time. Classify product by use, environment and function. Determines applicable requirements / test / standards. Determine sample requirements and method / location for testing / evaluation best suited to customers' needs. Explains the different product certifications programs available to clients and the requirements for control of production. Is able to explain test rationale and outcomes to customers. Becomes fully knowledgeable in all national / international standards through research of standards, documentation, bulletins and technical articles and participates in Standards development work. Shares knowledge with other staff and CSA Group as a whole through written or verbal communication and training events. Education and Experience: Bachelor's Degree in Engineering, Registration as a Professional Engineer desirable, with six or more years of experience in energy storage industry; or a three years College Diploma in a relevant technological discipline, with six or more years of work experience in similar industry Extensive knowledge of standards relating to energy storage fire testing Knowledge of CSA Group, UL and IEC standards pertaining to energy storage; variety of test procedures Knowledge of CSA Group programs and services Sales or Marketing experience preferred Skills: Strong problem-solving ability; detail oriented. Ability to work independently. High level of communication skills (verbal and written). Excellent listening and retention skills. High level of initiative to meet or exceed targeted goals with minimal supervision. Ability to cope with unpredictable schedule, regular work interruptions, multiple deadlines and targeted goals. Independent sales generation and/or customer account management (telemarketing, marketing, sales). Public speaking - oral and written proposal and presentations. Mentoring skills. Computer proficiency (word processing). Initiate and ability to develop new customer contacts. Responsive and pleasant when dealing with external and internal customers, peers and co-workers. Flexible in schedule and time management. Strong organization, creativity and project management skills to plan for projects, events and conferences. Problem resolution skills, to deliver high quality and timely services. CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at ****************************** if you require accommodation in the interview process.

Job DescriptionBenefits: Competitive salary Employee discounts Flexible schedule Paid time off Benefits/Perks Competitive Compensation Great Work Environment Employee Discount Flexible Schedule Paid Time Off Job Summary We are seeking an Optometric Technician/Assistant to join our team! As an Optometric Technician/Assistant, you will be working directly with the patients doing preliminary testing and contact lens instruction. You will be cross-trained to work at the front desk to schedule appointments, answer the phone, and check patients in and out for their appointments. You will also be helping manage the inventory of supplies and cleaning instruments and rooms as needed. The ideal candidate has excellent customer service skills, the ability to work in a fast paced environment, and pays strong attention to detail. Responsibilities Prepare for the patient visit, including pulling charts and ensuring insurance information has been verified Schedule appointments Answer phones and field questions about vision issues, identifying visit needs Perform preliminary testing before the patient sees the doctor Clean instruments and equipment after use Provide contact lens instruction Check patient in and out for their appointment Qualifications Excellent customer service skills Strong attention to detail Friendly and energetic Office / customer service experience preferred

Technology Assistant JobID: 1923 Technology Attachment(s): * _Technology Assistant Posting.25.26-(2).pdf * Technology Assistant JD.pdf

Job Description SUMMARY OF JOB: The Technical Support Analyst is responsible for providing 1st level support and coordination of incident resolution on behalf of the IT department. The Analyst will also conduct field visits to business locations for onsite troubleshooting and installation or replacement of equipment. The Analyst will report to the Help Desk Manager. DUTIES & RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: Troubleshoot and resolve IT issues via phone, email and in-person channels for desktop pcs, laptops, mobile devices, software applications, network and peripheral equipment. Ensure all incidents are resolved against service level agreements including logging and tracking of support requests Partner with internal IT teams and vendors to resolve incidents Proactively learn and train peers on new products, services and technical solutions within organization Build and maintain knowledge base for support and incident management Configure new PCs using an SCCM imaging process and deploy to business locations. Participate in a weekly on-call rotation for after-hours support KNOWLEDGE, SKILLS & ABILITIES REQUIRED: 1-3 years of experience working in a Help Desk or Service Desk role Associates or Bachelor degree in Information Technology or a related field preferred Basic operating system (desktop/OS), networking and applications experience including familiarity with Microsoft platforms (Windows 11, Server 2008 or higher, Active Directory, etc.), mobile devices (Apple and Android) Experience with PC imaging and hardware repair. Experience using incident and problem management ticketing solutions Experience with troubleshooting and escalation of incidents including documentation, diagnosing and following first-level-resolution steps Strong customer service ethic Excellent verbal and written communication skills Excellent analytical and problem solving skills Ability to prioritize and quickly resolve issues HowardHanna.com Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees. Powered by JazzHR CPxVg3E7mB

I am looking for a Help Desk/IT Support Analyst for a direct hire opportunity in Downtown Cleveland. I found your resume on line and would like for you to review the information below. If this description looks like an opportunity you would like to consider, forward me a clean version of your most current resume. If you know someone who may be a fit otherwise, feel free to share my contact information with them. ************ x208 or [email protected] Job Title: IT Support Analyst (Help Desk) Status : Non-exempt (overtime paid) Work Schedule: Th, Fri, Sat, Monday 12pm till 10pm SCOPE OF RESPONSIBILITY: IT Support is the team responsible for servicing support queries to the global IT support telephone numbers and mailboxes. The team is based in Cleveland, Ohio. IT Support Analysts are responsible for the initial contact and support of the end user community for Firm-wide hardware, business critical applications and simple networking issues by investigating, researching, troubleshooting and/or escalating issues in an efficient manner. Technology-related queries are received from internal and external clients via telephone, email, third party vendors, or walk-ups and recorded in the team's service desk management tool (ServiceDesk Plus). The position reports to the local IT Support Manager with a dotted line to the remote IT Support Manager, forming an international support team. The IT Support Analyst is required to have a good working relationship with the end-user community, vendors and all other areas of the Technology department. PRIMARY DUTIES: Answers IT Support phones in a polite and professional manner and responds to support queries submitted by email and other means in a timely manner. Monitors IT Support voice mailbox. Obtains accurate and pertinent details and records all requests into the service desk management tool. Categorizes and prioritizes incoming requests to identify trends and set resolution timescales based on impact and urgency of the issue. Escalates tickets which cannot be resolved to the appropriate technology teams, such as Technical Infrastructure, Systems Development, Practice Support, and office-level technology support staff. Assists in the resolution of all technology-related questions or problems. Areas of support include: Dell laptops and desktops, HP printers, Microsoft Office 2010, Legal MacPac, Best Authority, Nuance, iPhone, iPad, Android, BlackBerry and remote access tools. IT Support team maintains ownership of all requests and follows up with users and colleagues to ensure that calls are handled within the set timescales. Performs follow-up on resolved calls as requested. Reports relevant facts for any reported system problems such as malfunctions, slowdowns, or other anomalies to the appropriate technology team. Assists with the communication of problems within the IT Support team and the Technology department using the Problem feature in the service desk management tool. Researches, develops and documents best practices and standard procedures using the knowledge management features of the service desk management tool. Shares knowledge and experience with colleagues across the department. Assists in the creation and review of end-user documentation to ensure accuracy and consistency. Assists with project work, such as testing new software, training new hires and providing insight into any end-user support issues on all new software and projects, as time permits. Other collateral duties, as assigned. Qualifications MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE High School Diploma Three years computer-operations experience, preferably in a Windows environment Advanced educational courses are preferred SKILLS Experience of working within a customer service environment Knowledge of Microsoft Office Professional 2010 or earlier Knowledge of Microsoft Windows 7 or earlier Knowledge of desktop applications and their use in a legal environment Experience with PC-based systems, mobile devices and remote access tools Suitable IT qualification at NVQ level (or equivalent) is desirable PERSON SPECIFICATION Focus on customer care Ability to empathize with people Excellent communication and interpersonal skills Good attention to detail Good organizational skills Ability to work well under pressure Ability to multitask Additional Information Direct Hire

Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a plus! Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Connectwise RMM and Autotask PSA Experience a plus Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Full Time Technical Specialist and Lab Technician Summar y - Provides direct support for academic and research laboratories in the School of Science and Engineering, primarily in the Departments of Computer Science and Engineering. Responsible for design, fabrication, repair, and safe functioning of laboratory equipment. Further, provides guidance regarding safe equipment operation and implementation of laboratory procedures, including the fabrication lab and maker space. Also collaborates with the safety officer in the School in providing training and ensuring compliance with internal and established (government) safety standards. Essential duties, tasks and responsibilities: (The following duties are not to be considered a complete list of duties and responsibilities assigned to this position.) Technical (Laboratory related) • Communicate with faculty and students to assess their laboratory1 needs • Serve as a consultant to students and faculty on academic and research and design projects • Prioritize, plan and execute assigned projects with minimal supervision • Set up laboratory activities in collaboration with faculty member(s) • Design and build custom apparatus, develop and communicate a standard procedure for operation, and provide appropriate training as necessary • Install, configure, and interface equipment and/or work with external vendors/suppliers • Perform calibrations of instrumentation (or again work with external sources) • Repair, rebuild and or restore electronic and mechanical equipment (or again work with external sources) • Demonstrate effective and safe use of laboratory equipment and instrumentation • Develop and maintain documentation for equipment, including safety protocols • Maintain Engineering and Computer Science laboratory spaces used in direct support of academic programs • Order equipment, supplies, and services in support of academic programs • Make recommendations for laboratory equipment and instrumentation, and related operational and capital expenses • Develop, maintain, and audit Engineering and Computer Science inventory system for laboratory supplies and consumables • Monitor supplies budget(s) and inform annual operating budget process • Supervise student workers • Attend training seminars, classes, and conferences that support the duties of the position • Support academic outreach efforts Safety • Work in conjunction with faculty, staff, and students to achieve and maintain safety compliance • Coordinate the laboratory safety efforts. • Disseminate information about and encourage compliance with safety standards. • In consultation with the Safety Officer, provides or assists in arrangement of training for students, faculty, and staff pertaining to safety protocols and regulations for laboratory equipment Qualifications: Two or four- year degree in engineering, computing, or technology related field, with two years of manufacturing experience or equivalent training. Knowledge of engineering and computing equipment and practices. Capable of flexibility regarding work assignments. Ability to work independently. Ability to establish and maintain positive working relationships with supervisors, co-workers, students, faculty, and staff as well as outside agencies. Desired experience in one, preferably more, of the following: Metal machining and wood working; Welding; Soldering; Robotics and platforms: Raspberry Pi, Arduino Electronics; and Additive Manufacturing. Working Conditions and Physical Requirements: This position involves work in laboratory, workshop, and office environments. It requires regular physical activity, including lifting up to 50 lbs, standing for extended periods, and handling tools and equipment. The role may involve exposure to noise, dust, chemicals, and machinery, with the use of personal protective equipment (PPE) as needed. Some evening hours may be required to support academic activities or equipment maintenance. How to Apply: Review of complete applications will begin immediately and continue until the position is filled. Candidates should submit a resume, cover letter, and three professional references in 1 PDF or Word Document via the To Apply link on BW's Employment & Careers' webpage: ***************************** Baldwin Wallace University is an EEO employer and educator. At BW, we support and encourage diversity in a variety of forms. We value and appreciate inclusive excellence in the classroom, within extracurricular activities, and as we engage our community partners. Learn more at Diversity Affairs - ***********************************

Insight Global is seeking a IT Helpdesk Technician for a credit union in Willoughby, OH. This person will be responsible for ensuring efficient operation of hardware, software, and core systems. This position is key in supporting branch and back-office technology, maintaining system documentation, and ensuring prompt resolution of IT-related issues in accordance with internal policies and service standards. Key Responsibilities: - Be the first point of contact for technical issues submitted via phone, email, or ticketing system. - Provide hands-on and remote support for desktops, laptops, printers, phones, mobile devices, and other peripherals. - Support and troubleshoot credit union-specific applications. - Perform user onboarding/offboarding, including hardware setup, user account provisioning, and access configuration. - Manage support tickets in the help desk system, ensuring timely response and accurate documentation of all actions and resolutions. - Maintain and update internal IT documentation, including system configurations, procedures, known issues, troubleshooting steps, and asset records. - Troubleshoot basic network issues - Maintain IT hardware inventory, coordinate asset deployment and recovery. - Collaborate with vendors and escalate issues as needed. - Participate in IT projects and contribute to the implementation of new systems and upgrades. - Educate employees on new tools, best practices, and IT policies. Compensation: $50,000 to $65,000 per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role include: Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - 2+ years of experience in an IT support/help desk role, ideally within a financial institution or credit union - Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience Proficient in Microsoft 365, Windows 10/11, Active Directory, and remote support tools

Practice Newton Falls Animal Hospital was established in 1993. Since opening, we have grown into a 5 doctor thriving practice. We are specialized in small animal general care and our veterinary services include performing spays, neuters, soft tissue, mass removal, dental cleaning with extractions, and more. We love the supportive small town we provide care for. The local clientele has generations of family members coming to us! Position Purpose Come extern with us! Heartland Veterinary Partners' Vet Tech Externship Program works to provide paid externship support for veterinary technician students. Externship length & requirements are dependent upon your university. Requirements/Qualifications Eligibility Must be currently enrolled in an accredited Veterinary Technician School

The successful candidate in the Technical Support Services (TSS) Technician role provides technical assistance and support to clients of FIT Technologies. The TSS Technician supports, monitors, and maintains the client environment either onsite or remotely by performing day-to-day tasks and maintenance. This role relies on experience and judgment to accomplish goals and to meet standards for IT support and exemplary client service. PRIMARY RESPONSIBILITIES Build and maintain relationships with clients and other team members. Perform software/hardware upgrades. Install, maintain, and repair, desktop hardware, network equipment and PC peripherals. Maintain daily service calls and meet requested SLA time frames based on client expectations. Provide detailed progress updates in a timely and accurate manner. Perform routine maintenance following company and vendor standards. Work to ensure physical cabling infrastructure meets desired standards. Participate in equipment liquidations. KNOWLEDGE AND SKILL REQUIREMENTS Display a professional, reliable, trustworthy, and positive demeanor. Possess ability to troubleshoot, diagnose and solve problems as well as document all steps taken for resolution including use of an internal ticketing system. Possess ability to relay technical information and instruction (written and verbal) to clients with varying ranges of technical knowledge and background. Have organizational skills with strong orientation to detail and ability to follow-through on tasks. Understand varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy. Have experience with Microsoft Office applications. Comprehend networking protocols and concepts such as TCP/IP addressing, and VLANS. Be familiar with network-based PC operating system deployment. Possess ability to maintain confidentiality of information accessed, processed, or stored. A+, Network+, MTA, MCSA certifications are desirable. Able to: work and adapt in an evolving-priority environment. follow processes and protocols. meet deadlines and to manage multiple tasks simultaneously. ensure physical cabling meets desired standards. learn software tools/applications (e.g., asset tracking and ticketing system) WORKING CONDITIONS + REQUIREMENTS Working conditions are normal for an office environment and will require: Reliable transportation, valid driver's license, and valid vehicle insurance. Local travel and occasional travel to other parts of Ohio or out of state. May require occasional evening and weekend work. Must be able to lift/carry 50lbs. May occasionally require work weeks over 40 hours. APPLICATION To apply, submit an application online through our Career Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Headquartered in Cleveland, FIT Technologies is an employee-owned company (ESOP) with 160+ staff supporting clients throughout Ohio and in metropolitan areas in 30+ states across the country. FIT Technologies offers a comprehensive benefits package including: Health, dental, vision, life insurance Paid time off and paid holidays Paid Parental Leave Employee Stock Ownership Plan 401(k) with match Dependent Care FSA To promote a healthy work environment and provide exemplary customer service, FIT Technologies is a non-smoking workplace and does not hire tobacco/vape users. FIT Technologies is an equal opportunity employer and welcomes diversity in our employees. We do not discriminate and will take measures to ensure against discrimination in employment, recruitment, compensation, termination, promotions, and other conditions for any employee or job applicant on the basis of race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran's status, sexual orientation, gender identity or gender expression.

Family Health Services is a Federally Qualified Health Center (FQHC) that provides quality, affordable primary care, dental, and behavioral health services. Our "high touch, high tech" clinics offer unique patient focused care to anyone in the community, regardless of their ability to pay. We are rapidly growing in Sandusky, Ohio at our two locations as well as in Norwalk, Ohio and surrounding areas. We also offer behavioral health and primary care at several local schools in hopes of eliminating barriers to those needing services. We are looking for an IT Analyst that will support the IT and EHR Administrators by providing Tier-1 IT support and assisting with daily IT operations to ensure seamless organizational functionality. This role serves as the initial point of contact for IT-related requests, troubleshooting of hardware and software issues, and maintaining accurate documentation. The IT Analyst will also provide training to staff, manage IT assets, and assist with technical projects. Success in this role requires technical proficiency, strong communication skills, and the ability to work independently or within a team to minimize operational disruptions and align IT processes with organizational goals. Essential Functions * Serve as the initial point of contact for IT-related requests and incidents. * Provide Tier-1 support for FHS Staff, including installation, maintenance, relocation, and replacement of IT hardware, software, and related components. * Escalate complex problems and track resolution progress. * Ensure proper documentation for all IT requests and troubleshooting within the IT ticketing system. * Provide instruction and training for onboarding and existing staff regarding new and updated technologies. * Communicate with vendors as an agent of FHS to resolve technical issues. * Generate and maintain IT documentation and progress reports. * Maintain asset records and assist with the evaluation of new hardware and software. * Provide backup support for the IT and ECW Administrators and assist with projects as necessary. * Ensure IT work is scheduled to be completed to minimize operational disruptions. * Ensure IT operations align with organizational goals and compliance standards. Required Education And Experience An associate's degree in a related field or two years of relevant experience. Preferred Education And Experience An associate's degree in technical field, five years of relevant experience, familiarity of IT services in a health care setting and HIPAA regulations. Experience with EMR applications such as eClinical Works. FHS is committed to equal employment opportunity. To apply, please provide your resume to Human Resources Specialist, Madison Keesee. email MadisonView Job on IndeedView Job on LinkedIn

Job Description The Ingalls Library is seeking a detail-oriented candidate to assist with physical processing and preservation of books in collaboration with Preservation staff. Under the guidance of seasoned professionals, the Fellow will gain experience in standards and best practices of proper handling, cleaning, and mending of library materials including rare and special collections in a variety of physical formats. The fellowship offers essential tools and insights for any person whose career plans include preservation, technical services librarianship, and art librarianship. This is a part-time fellowship working 20 hours per week for 9-12 months. Requirements The ideal candidate will be currently enrolled in an MLIS program with a concentration in technical services, or an advanced undergraduate (rising senior) preparing to enroll in an MLIS program, in good academic standing. Experience with measuring, precision work, and other hand skills. Excellent organizational and interpersonal skills, craftsmanship, and the ability to meet deadlines and quotas. Ability to work independently and sustain attention to detail over a long period of time and interpret complex instructions. Preferred: Bachelor's degree (B. A.) with emphasis in art history or related field Familiarity with integrated library systems and OCLC Experience working with delicate materials, precision work Experience with hand tools and other equipment Responsibilities Preserving items including the construction of enclosures, pockets, book jackets, resewing, and proper handling of delicate or fragile materials Proper handling and care of rare materials including books with old and brittle paper, pamphlets, ephemera, artist books, and oversized materials Process library materials. Includes book plating, spine labeling, counting and checking status and call number in integrated library system. Maintain proficiency in all essential functions of integrated library system and OCLC Provide cross training backup. Provide support for Collection Development and Management Services Assistant as needed. Perform copy cataloging of books and non-book materials in English and all other European languages for the library utilizing national cataloging standards, including MARC, AARC2/RDA, LCSH, and LCCN Provide support for Serials and Electronic Resources Assistant as needed. Provide on-call support for circulation as needed. Application Materials: Please submit a cover letter, resume, academic references, and one paragraph describing your interest in the opportunity and what you hope to gain from this fellowship. Application Deadline: The anticipated start date is January 5, 2026 or ASAP Rate of Pay: $18 per hour

Provides a combination of direct patient care and unit clerical duties for the department. Administers care to designated patients under the direction of a Clinical Nurse and provides support to the patient care team. Ensures a clean and orderly environment for the patient. Provides information, directions and other assistance to physicians, patients, families, customers and vendors. May schedule tests and procedures for the patient, maintain patient records and sign patients in and out of the unit. May be responsible for the ordering, receiving and delivering of equipment and supplies for the patient care team. May be required to provide continuous observation including suicide prevention. • High School Diploma or GED is required. CPR May be required to complete Unit Secretary training program. • Requires previous comparable acute patient care experience or successful completion of the IU Health PCA education program. • Requires current Basic Life Support certification through the AHA or attainment at the completion of the IU Health PCA education program. Other advanced life support certifications may be required per unit/department specialty according to patient care policies. • Requires basic knowledge of medical terminology. • Requires knowledge of procedures and standards related to patient care activities. • Requires knowledge of principles of infection control. • Requires basic computer skills.

IT Support-Help Desk Analyst responsible for company-wide end-user support of Hardware, Software, Mobile devices, and PC refresh. Duties include investigating, researching, troubleshooting, and escalating issues in a timely and appropriate manner. Minimum six months to three years of HelpDesk/IT Support or Internship in the IT Support arena Windows, PC refresh exp, Active Directory, and hands-on exp supporting mobile devices. Troubleshooting hardware devices(keyboards/mouse) Must be on-site 5 days a week, with the potential of a hybrid schedule after 3 months of training. Additional Information All your information will be kept confidential according to EEO guidelines.

Technology Attachment(s): _Technology Assistant Posting.25.26-(2).pdf Technology Assistant JD.pdf

SUMMARY OF JOB: The Technical Support Analyst is responsible for providing 1st level support and coordination of incident resolution on behalf of the IT department. The Analyst will also conduct field visits to business locations for onsite troubleshooting and installation or replacement of equipment. The Analyst will report to the Help Desk Manager. DUTIES & RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: Troubleshoot and resolve IT issues via phone, email and in-person channels for desktop pcs, laptops, mobile devices, software applications, network and peripheral equipment. Ensure all incidents are resolved against service level agreements including logging and tracking of support requests Partner with internal IT teams and vendors to resolve incidents Proactively learn and train peers on new products, services and technical solutions within organization Build and maintain knowledge base for support and incident management Configure new PCs using an SCCM imaging process and deploy to business locations. Participate in a weekly on-call rotation for after-hours support KNOWLEDGE, SKILLS & ABILITIES REQUIRED: 1-3 years of experience working in a Help Desk or Service Desk role Associates or Bachelor degree in Information Technology or a related field preferred Basic operating system (desktop/OS), networking and applications experience including familiarity with Microsoft platforms (Windows 11, Server 2008 or higher, Active Directory, etc.), mobile devices (Apple and Android) Experience with PC imaging and hardware repair. Experience using incident and problem management ticketing solutions Experience with troubleshooting and escalation of incidents including documentation, diagnosing and following first-level-resolution steps Strong customer service ethic Excellent verbal and written communication skills Excellent analytical and problem solving skills Ability to prioritize and quickly resolve issues HowardHanna.com Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees.

The successful candidate in the Technical Support Services (TSS) Technician role provides technical assistance and support to clients of FIT Technologies. The TSS Technician supports, monitors, and maintains the client environment either onsite or remotely by performing day-to-day tasks and maintenance. This role relies on experience and judgment to accomplish goals and to meet standards for IT support and exemplary client service. PRIMARY RESPONSIBILITIES Build and maintain relationships with clients and other team members. Perform software/hardware upgrades. Install, maintain, and repair, desktop hardware, network equipment and PC peripherals. Maintain daily service calls and meet requested SLA time frames based on client expectations. Provide detailed progress updates in a timely and accurate manner. Perform routine maintenance following company and vendor standards. Work to ensure physical cabling infrastructure meets desired standards. Participate in equipment liquidations. KNOWLEDGE AND SKILL REQUIREMENTS Display a professional, reliable, trustworthy, and positive demeanor. Possess ability to troubleshoot, diagnose and solve problems as well as document all steps taken for resolution including use of an internal ticketing system. Possess ability to relay technical information and instruction (written and verbal) to clients with varying ranges of technical knowledge and background. Have organizational skills with strong orientation to detail and ability to follow-through on tasks. Understand varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy. Have experience with Microsoft Office applications. Comprehend networking protocols and concepts such as TCP/IP addressing, and VLANS. Be familiar with network-based PC operating system deployment. Possess ability to maintain confidentiality of information accessed, processed, or stored. A+, Network+, MTA, MCSA certifications are desirable. Able to: work and adapt in an evolving-priority environment. follow processes and protocols. meet deadlines and to manage multiple tasks simultaneously. ensure physical cabling meets desired standards. learn software tools/applications (e.g., asset tracking and ticketing system) WORKING CONDITIONS + REQUIREMENTS Working conditions are normal for an office environment and will require: Reliable transportation, valid driver's license, and valid vehicle insurance. Local travel and occasional travel to other parts of Ohio or out of state. May require occasional evening and weekend work. Must be able to lift/carry 50lbs. May occasionally require work weeks over 40 hours. APPLICATION To apply, submit an application online through our Career Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Headquartered in Cleveland, FIT Technologies is an employee-owned company (ESOP) with 160+ staff supporting clients throughout Ohio and in metropolitan areas in 30+ states across the country. FIT Technologies offers a comprehensive benefits package including: Health, dental, vision, life insurance Paid time off and paid holidays Paid Parental Leave Employee Stock Ownership Plan 401(k) with match Dependent Care FSA To promote a healthy work environment and provide exemplary customer service, FIT Technologies is a non-smoking workplace and does not hire tobacco/vape users. FIT Technologies is an equal opportunity employer and welcomes diversity in our employees. We do not discriminate and will take measures to ensure against discrimination in employment, recruitment, compensation, termination, promotions, and other conditions for any employee or job applicant on the basis of race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran's status, sexual orientation, gender identity or gender expression.