Technical assistant jobs in Lexington, KY

The Event Recording Technical Intern provides a seamless digital preservation of live chapels for the Asbury Theological Seminary community. They ensure that chapel is live streamed as well as properly recorded for various disseminations, in a timely manner, using creative problem solving and knowledge of the Chapel's various video recording systems. This position supports both the Helpdesk as well as the Office of the Chapel in the overall production of chapels at Asbury Theological Seminary. Essential Functions: Ensure Smooth Video Stream Experience and Proper Recording of Chapels: * Operates the in-chapel video recording equipment for Tuesday, Wednesday and Thursday Chapels (as well as special services). * Edits and uploads recorded chapels to cloud storage solution. * Handles relevant hardware for recording and editing. Steward Video Recording Equipment in Chapel: * Equipment includes: Switcher, Pan/Tilt Cameras, Microphones, Capture Equipment, CG software/and or machine, streaming equipment. * Manage a running list of video recording equipment needs and/or malfunctions and report them to the Event Technology Specialist. * Monitor hard drive space on the capture computer, making sure there is ample space for future and/or last-minute events. Handle Chapel Accessibility Needs * After the Chapel files have been uploaded, the intern will proceed to generate transcripts and/or captions of the service using the workflow approved by the Event Technology Specialist. Tools & Equipment: Pan/Tilt/Zoom Cameras with switcher, CG Generator, Audio Board, Video/Audio Streaming Software, Computer for capture and cloud upload.

R.J. Corman Railroad Group is currently seeking a skilled and customer-oriented Help Desk Technician to provide top-notch technical support to our clients and internal employees. As a Help Desk Technician, you will be the first point of contact for all technical issues, and your primary responsibility will be to deliver timely and effective solutions while ensuring a positive customer experience. Responsibilities include: * Customer Support: Respond to customer inquiries, incidents, and service requests via phone, email, or ticketing system in a friendly, patient, and professional manner. * Technical Troubleshooting: Diagnose and resolve hardware, software, and network-related issues for customers and internal staff to ensure minimal disruption to their workflow. * Incident Management: Log and track all customer interactions and resolutions accurately in our help desk system, ensuring proper documentation and adherence to established procedures. * Escalation and Collaboration: Escalate complex issues to the appropriate teams and follow up on the resolution progress to ensure timely resolution. Collaborate with other IT teams and subject matter experts as needed. * User Training: Assist customers with basic software and hardware inquiries, offering step-by-step instructions and guidance to enhance their understanding and skill set. * System Maintenance: Perform routine maintenance tasks, such as software updates, security patches, and system optimizations, to ensure optimal performance and security. * Knowledge Base: Contribute to the creation and maintenance of the company's knowledge base, FAQs, and user guides to empower customers with self-help resources. * Continuous Learning: Stay up to date with the latest technologies and industry trends to improve technical skills and provide informed support to customers. * Perform other duties as needed. Job Requirements: * Education: High school diploma or equivalent. Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified Professional) are a plus. * Experience: Proven experience in a technical support role, help desk, or IT-related position is preferred but not required for entry-level candidates. * Technical Skills: Proficient in troubleshooting hardware and software issues, familiar with operating systems (Windows, mac OS, etc.), basic networking concepts, and productivity applications. * Communication: Strong verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner. * Customer Focus: Demonstrated dedication to delivering exceptional customer service and a positive attitude when dealing with customers of varying technical expertise. * Problem-Solving: Analytical and critical thinking skills to assess and resolve technical challenges efficiently. * Multitasking: Ability to handle multiple tasks simultaneously, prioritize workload, and meet deadlines effectively. * Team Player: Collaborative and able to work well in a team-oriented environment. * Ability and willingness to travel required Benefits: R.J Corman Railroad Group, LLC is committed to providing its employees and their families with quality benefits. R.J Corman offers health, dental, vision, voluntary short term disability, voluntary long term disability, voluntary life insurance, voluntary accident insurance, voluntary hospital indemnity insurance, voluntary identity theft protection, and flexible spending account benefits to all full-time employees. Other non-health benefits include paid holidays, paid time off, the Work-Life Balance Employee Assistance Program and a 401K retirement savings plan. R.J. Corman Railroad is an Equal Employment Opportunity (EEO) and Affirmative Action employer that is committed to a safe and drug free work place. R.J. Corman performs pre-employment criminal background checks and substance abuse testing which includes a hair and urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping R.J. Corman a safe and drug free company.

Advertisement Closes 12/22/2025 (7:00 PM EST) 25-07388 Highway Technician Assistant I Pay Grade 09 Salary $17.95 Hourly Employment Type EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WK Click here for more details on state employment. Hiring Agency Transportation Cabinet | Department of Highways Location 204 Transportation Rd Stanford, KY 40484 USA Description The Kentucky Transportation Cabinet is committed to meeting or exceeding the needs and expectations of our customers. Our focus is on people: our customers, our employees and our partners. We will continually improve both the delivery of our products and services and the processes which support that delivery. To provide a safe, efficient, environmentally sound and fiscally responsible transportation system that delivers economic opportunity and enhances the quality of life in Kentucky. By joining our Lincoln County Maintenance Facility as a Highway Technician Assistant I, in Lincoln County you'll have the opportunity to take perform essential roadway maintenance tasks on the state highways in Lincoln County. Summary of Responsibilities: * Perform traffic flagging operations during road maintenance * Operate mowing tractors to mow right-of-way * Participate in snow and ice removal during inclement weather events * Operate equipment such as chain saws, weed eaters, or woodchippers Ideal candidate will have experience in: * Snow and ice removal * Flagging Traffic * Chainsaw operation Benefits and Perks: * Comprehensive health with optional dental and vision insurance. * Retirement savings. * Professional development opportunities and ongoing trainings. * A collaborative and innovative work environment. * Employee wellness programs. If you are looking for a rewarding career with a culture of employee involvement, where teamwork is the norm and measurement of performance is essential, the Kentucky Transportation Cabinet is for you! We invite you to apply for the opportunity to allow you to expand your learning potential while providing a steady paycheck and benefits. We look forward to reviewing your application! Applicants must be currently authorized to work in the United States for any employer. The Kentucky Transportation Cabinet (KYTC) participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in U.S. KYTC will only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that KYTC has violated its E-Verify responsibilities, please contact Department of Homeland Security (DHS) at ************ or ************************ Minimum Requirements EDUCATION: High school graduate. EXPERIENCE, TRAINING, OR SKILLS: NONE Substitute EDUCATION for EXPERIENCE: NONE Substitute EXPERIENCE for EDUCATION: NONE SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): Must be 18 years of age. Must possess and maintain a valid driver's license to qualify for employment in this job classification. Within 12 months of employment in this job classification, employees in this classification must furnish the agency's appointing authority with documentation that he or she holds a valid Class B commercial driver's license. Within one year of employment in this job classification, the employee must complete First Aid and Snow and Ice Training and must possess Traffic Control/Flagger and OSHA 10 Certifications or equivalent. Must maintain any required licensure(s), certification(s), or other credentials for the length of employment in this job classification. Employing agency is responsible for ensuring employee possesses and maintains required licensure(s), certification(s), or other credentials. Working Conditions Incumbents in this job title typically perform their work at a highway maintenance facility or section office, at work sites throughout the assigned work area, and when necessary, district wide. Incumbent will be exposed to risks inherent to working with large equipment and machines involved with road construction. Must be able to work extended hours and be outside during inclement weather. Probationary Period This job has an initial and promotional probationary period of 12 months, except as provided in KRS 18A.111. If you have questions about this advertisement, please contact Jaime Todd at ***************** or ************. An Equal Opportunity Employer M/F/D

Job DescriptionSalary: The IT Help Desk Technician involvesproviding technical assistance to users via phone, email, or in person to resolve hardware, software, and network issues. Key responsibilities include diagnosing problems, providing step-by-step guidance, escalating complex issues to higher-level support, and documenting all support activities. A successful candidate needs strong communication, customer service, and problem-solving skills. Key Responsibilities: Provide technical support such as answering user questions and troubleshooting computer hardware, software, and network problems. Complete new hire set up of emails, computers, IT desk set up, software logins, printers, tablets, phone extensions and cell phones as needed. This includes logging all IT inventory being assigned in the HRIS system. Become main contact for Printer issues. Back up IT manager in shut off of all IT systems for terminations. Diagnose and resolve issues including the ability to identify the root cause of problems and guide users through the steps to fix them. Respond to requests for technical assistance via phone, email, or in-person visits. Forward more complex problems that require higher-level support to the IT Manager. Escalate repetitive IT troubleshooting to the IT Manager for deeper dive into root cause analysis. Keep detailed records of all support requests, actions taken, and resolutions. Perform tasks like password resets, unlocking accounts, and verifying user identities. Help users who are unfamiliar with technology and may require training or step-by-step guidance. Assist IT Manager in Project Management Support. Create duplicity in IT tasks so that you can cover essential tasks in the IT Managers absence (ie. Back up servers, etc.). Qualifications: 2+ years of prior experience in a help desk role is preferred. A Computer Science Associate's degree Computer Science is preferred, but equivalent experience may also be acceptable. A good understanding of computer systems, operating systems, and common hardware and software. Excellent verbal and written communication skills are essential for explaining technical solutions clearly to users. A customer-oriented attitude with the ability to remain calm and composed, especially when dealing with frustrated users. Strong analytical skills to diagnose and resolve technical problems effectively. Experience/exposure to Microsoft Office/Operating Systems, Google Business Suite, and an ERP system. Working Conditions/Physical Requirements: Work in a climate-controlled environment with exposure to moderate industrial noise levels. This position operates in an office environment daily, involving prolonged periods of sitting and computer use. May occasionally be required to lift or move up to 50 pounds. The role requires occasional interaction with production areas and warehouse environments, where personal protective equipment (PPE) may be necessary. Standard working hours apply for Monday-Friday 7am-4pm with a one hour lunch break, with potential for overtime during peak project periods. Ability to stand, walk and move around the shop floor for extended periods. Must be able to bend, squat, twist body depending on the needs of office or facility set up. Must be able to lift above head, to side, and extend arms. Frequent keyboarding and small piece handling with high manual dexterity required. Key Relationships: Supervisor Reports to VP of Operations Direct Reports - None Peer Relationships IT Manager, who will also mentor this role. On-going working relationships with: IT Manager Human Resources Maintenance Mechanical Engineers and Manufacturing Engineers Service relationship for all employees

Under the direction of the Chief Information Officer, the Technology Coordinator - QA facilitates the efficient operation and goals of the Information Technology area by performing a variety of tasks. The position works with the Assistant Director, Product and Data Services providing QA support for USEF products. This position may also assist with special projects and other tasks as needed.

Fantastic career opportunity as an IT Site Support Specialist in Danville, KY, Corporate Information Technology. You will report directly to our Sr IT Supervisor and you'll work out of our Danville, KY location on a 100% Onsite M-F work schedule. In this role, you will impact the technological landscape of Honeywell, driving us to new heights of efficiency and competitiveness. Your deep expertise and innovative problem-solving skills will not only ensure the stability and efficiency of our IT infrastructure but also serve as a guiding light for our entire team. KEY RESPONSIBILITIES * Provide expert-level support and guidance to customers, resolving complex inquiries and issues. * Act as a subject matter expert, maintaining in-depth product knowledge to assist in product improvement. * Collaborate with cross-functional teams to identify and communicate customer feedback for product enhancements. YOU MUST HAVE * Experience in window systems and networking troubleshooting. * 2-plus years of experience in IT customer support or a related role. * Strong problem-solving skills and the ability to remain calm under pressure. * Proficiency in using customer support software and tools. WE VALUE * Associate's or Bachelor's degree in IT or a related field. * Experience working with and troubleshooting printers and label printers. * Experience providing expert-level customer support. * Excellent interpersonal and communication skills, both written and verbal. * Ability to manage multiple priorities and adapt to changing circumstances. BENEFITS OF WORKING FOR HONEYWELL In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: ****************************** The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting date: 12/4/2025 ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: *******************************

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Plans and implements complex changes on production systems. + Analyzes and assesses the impact and risk of complex risk changes on production systems. + Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Performs major upgrades of systems and associated products/software solutions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project). **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + ITIL Foundations + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job Description Job Details: Berea - Kentucky- USA Salary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set) Qualifications: Bachelor's degree in Computer Information Systems or related field. +1 year of experience in working in an IT help desk, support, or customer service role Knowledge of any ticketing system. Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.). Strong customer service skills. Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking. Effective written and verbal communication skills. Responsabilities: Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets. Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service. Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system. Initiate and schedule with vendor to replace or fix hardware issues. Maintain and process changes of user accounts and computers within Active Directory and archiving of user data. Set up and configure new Windows desktop/laptops or mobile devices for new hires. Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.). Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite. Participate in meetings and projects or tasks by IT management. Powered by JazzHR na0oQG3NIr

Job Details: Berea - Kentucky- USA Salary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set) Qualifications: Bachelor's degree in Computer Information Systems or related field. +1 year of experience in working in an IT help desk, support, or customer service role Knowledge of any ticketing system. Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.). Strong customer service skills. Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking. Effective written and verbal communication skills. Responsabilities: Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets. Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service. Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system. Initiate and schedule with vendor to replace or fix hardware issues. Maintain and process changes of user accounts and computers within Active Directory and archiving of user data. Set up and configure new Windows desktop/laptops or mobile devices for new hires. Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.). Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite. Participate in meetings and projects or tasks by IT management.

**Req number:** R6816 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** As a Product Support Specialist you will provide support to a corporate tax software product. **Job Description** We are looking for a **Product Support Specialist** to remotely provide Level One technical support to a corporate tax software product. This position will be **full-time** and **remote** and **requires weekends** . **What You'll Do** + Answer phone calls and respond to emails and web portal requests + Analyze and resolve technical and software related problems + Log all work activity and efficiently work to resolve or assign ticket to appropriate team + Engage knowledge of products, tax and key resources to ensure timely resolution + Drive positive results in Customer Experience through timely response and professional interaction + Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics + Provide consistent communication with the customer to effectively manage expectations + Function as a business liaison between CAI clients and their customers, balancing the needs of both the client and the business in a way that drives a mutually agreed upon outcome **What You'll Need** Required: + 1-3 years' experience as Product Support Specialist (or similar) + Degree in Information Systems or Computer Science (Preferred) or equivalent experience + Intermediate knowledge of platforms, operating systems, and web authoring tools + Basic knowledge of product functional issues, basic technical issues, and the application of corporate tax concepts + Basic knowledge of computer terms, languages, database concepts, Oracle, SQL Server, etc. + Familiarity with common ERP systems and concepts + Customer technical product support experience with analyzing, resolving, and routing customer inquiries + Knowledge of common support tools and practices, specifically ticketing systems such as Salesforce and ITIL + Analytical, problem solver + Strong attention to detail + Excellent work ethic; self-motivated + Fast learner + Ability to work independently and follow through on open tickets without supervision + Team-oriented + Ability to confidently make quick decisions using resources and independent judgment to resolve technical customer issues and provide timely statuses to customer and key stakeholders as appropriate to the situation + Ability to be professional in all interactions, with the proven ability to handle difficult customer situations while remaining positive and customer focused + Ability to manage stress in a busy, and at times, demanding call center environment + Possess awareness and appropriately handle sensitive proprietary information + Strong writing and verbal skills; speaks effectively, using conventions proper to the situation + **Ability to work following schedule: Sat & Sun 10:00am - 10:00pm EST, Mon & Tue 10:00am - 6:00pm EST.** Preferred: + Knowledge of corporate tax principles and related tax software + Certifications in databases, Java, or web services + Knowledge of ITIL principles + Knowledge of UNIX/Linux + Knowledge of environmental variables and compilation commands for OS and programming languages (for some roles only) **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor. \#LI-AE1 **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $50,000 - $52,000 per year The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

The primary role of this position is to lead the ATG and Red Jacket portfolio product by actively driving customer satisfaction through superior support and resolution. The individual will work closely with the Field Service, Technical Support, Product Management, Commercialization, Engineering and Quality members to provide technical recommendations and product functionality based on field experiences, with a heavy focus on new product and new customer problem solving and adoption. They will need to be a strong customer advocate while tracking the pulse of market and technology trends to ideate, incubate, and accelerate solutions that deliver high value to customer problems that differentiate vs competition. **Responsibilities** - Ensuring an improved feedback loop between product management and engineering to increase the rate of new product vitality - Driving share gain by championing innovative new platforms and features in an agile environment that maintain leadership position in the market and differentiate vs competition. - Defining the target customer segment, identifying customer pain points/problems to solve, developing a commercial hypothesis (qualitative), validating the commercial hypothesis (quantitative), outlining a clear value proposition for the target customer, defining positioning vs competition, and clearly defining the product/solution requirements. - Championing customer requirements throughout the process and ensuring development meets those requirements through proper customer engagement and field trial execution. - Ensuring we have support applications in place to increase "ease of doing business" with our Environmental Solutions brands - Partnering with the commercialization team to develop robust launch plans including global product content/assets (clear articulation of value proposition), competitive comparisons, value-based pricing strategy, sales enablement tools, launch presentations, and training materials. - Cultivating relationships with key technology partners that enhance the value of GVR's digital ecosystem. Drive experimentation to rapidly vet potential solutions and scale to maximize impact. - Global Responsibility: Heavy focus on North America with some International travel possible **Required Skills / Qualifications / Certifications / Tech Stack** **Essential** - 3+ years in technical/engineering backgrounds with a deep understanding of how the fueling infrastructure works - Ability to generate a high level of precise technical feedback to ensure new product hardware and software applications are working as needed in a field environment - Customer-centric mindset and comfort talking to end customers as necessary to help with product adoption - Ability to travel 25%+ of the time - **Preferable** - 2+ years of familiarity working with Veeder-Root's Environmental Solutions portfolio The base compensation range for this position is $100,000 to $120,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 12 paid holidays (including 2 floating holidays), and paid sick leave.* **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law. **WHO IS GILBARCO VEEDER-ROOT** Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems. **WHO IS VONTIER** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** . **At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.** Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. **Together, let's enable the way the world moves!** "Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."

JOB DESCRIPTION TITLE: Student Technology Leadership Program Coordinator Qualifications: Bachelor's of Science, Teaching Certificate: Knowledge and understanding of the field of educational technology; successful experience in the use of technology in P-12 school district; strong leadership, organizational, communication, and interpersonal skills. IMMEDIATE SUPERVISOR/EVALUATOR: Principal of School; Coordinate Under Supervision of District Director of Technology SELECTED RESPONSIBILITIES AND EXPECTATIONS FOR ALL SCHOOL PERSONNEL: Maintain a positive attitude and outlook: be cheerful and friendly. Constantly exhibit a spirit of cooperation and willingness to be of service to others including students, parents/citizens, school personnel, etc. Show love and concern for children, colleagues, and others. Make decisions and take actions based on what is best for students (but also consider the impact on the staff, school, district, parents, and community. Actively support the district motto: Rocket Learners to Rocket Leaders A. Support and implement the six STLP goals as listed below: Develop activities, which enhance the academic, social, and emotional growth of the students. Lead students to participate in curriculum-linked technology activities; work individually and in teams on projects inside and outside the school; and develop working partnerships with other students and adults. Provide leadership activities for all students. The STLP roster should reflect the school's general population. STLP experiences, career awareness and entrepreneurial opportunities should be open to all students. Foster multi-age collaboration through innovative learning partnerships. Coordinators and students develop projects and activities that cross grade-level. Form learning partnerships among students with various technology skills. Students work on projects, learn new technology skills and teach those skills to each other. Develop activities that benefit communities. Form partnerships within school and with business, government, charities, and nonprofit and community agencies. 6. Develop instructional activities that integrate technology into the school's administrative and instructional programs. Support school's comprehensive plan and the integration of technology into teaching and learning. B.Subscribe to STLP listserv to keep abreast of STLP activities and events. C.Publicize the STLP program throughout the school utilizing the school website, school newsletter, and posters. D.Recruit students of different races, gender, and disabilities if the students do not join on their own. E.Set up a system in which you or the students choose a student leader for each Project. F.Guide students in creating instructional, community and technical projects. Build those projects around the six STLP goals. G.Team with the school's library media specialist, classroom teachers, and the Director of Technology to help technology move forward in the school. H.Attend and lead students in competition at regional and state STLP conferences. I.Participate in district training sessions. J.Submit an annual schedule of meeting dates with planned topics/activities for each meeting to the District STLP Coordinator within two weeks of employment. K. Perform additional duties/tasks and assume additional responsibilities as needed or assigned by the Superintendent of Schools. View Salary Schedule HERE.

R.J. Corman Railroad Group is currently seeking a skilled and customer-oriented Help Desk Technician to provide top-notch technical support to our clients and internal employees. As a Help Desk Technician, you will be the first point of contact for all technical issues, and your primary responsibility will be to deliver timely and effective solutions while ensuring a positive customer experience. Responsibilities include: Customer Support: Respond to customer inquiries, incidents, and service requests via phone, email, or ticketing system in a friendly, patient, and professional manner. Technical Troubleshooting: Diagnose and resolve hardware, software, and network-related issues for customers and internal staff to ensure minimal disruption to their workflow. Incident Management: Log and track all customer interactions and resolutions accurately in our help desk system, ensuring proper documentation and adherence to established procedures. Escalation and Collaboration: Escalate complex issues to the appropriate teams and follow up on the resolution progress to ensure timely resolution. Collaborate with other IT teams and subject matter experts as needed. User Training: Assist customers with basic software and hardware inquiries, offering step-by-step instructions and guidance to enhance their understanding and skill set. System Maintenance: Perform routine maintenance tasks, such as software updates, security patches, and system optimizations, to ensure optimal performance and security. Knowledge Base: Contribute to the creation and maintenance of the company's knowledge base, FAQs, and user guides to empower customers with self-help resources. Continuous Learning: Stay up to date with the latest technologies and industry trends to improve technical skills and provide informed support to customers. Perform other duties as needed. Job Requirements: Education: High school diploma or equivalent. Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified Professional) are a plus. Experience: Proven experience in a technical support role, help desk, or IT-related position is preferred but not required for entry-level candidates. Technical Skills: Proficient in troubleshooting hardware and software issues, familiar with operating systems (Windows, mac OS, etc.), basic networking concepts, and productivity applications. Communication: Strong verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner. Customer Focus: Demonstrated dedication to delivering exceptional customer service and a positive attitude when dealing with customers of varying technical expertise. Problem-Solving: Analytical and critical thinking skills to assess and resolve technical challenges efficiently. Multitasking: Ability to handle multiple tasks simultaneously, prioritize workload, and meet deadlines effectively. Team Player: Collaborative and able to work well in a team-oriented environment. Ability and willingness to travel required Benefits: R.J Corman Railroad Group, LLC is committed to providing its employees and their families with quality benefits. R.J Corman offers health, dental, vision, voluntary short term disability, voluntary long term disability, voluntary life insurance, voluntary accident insurance, voluntary hospital indemnity insurance, voluntary identity theft protection, and flexible spending account benefits to all full-time employees. Other non-health benefits include paid holidays, paid time off, the Work-Life Balance Employee Assistance Program and a 401K retirement savings plan. R.J. Corman Railroad is an Equal Employment Opportunity (EEO) and Affirmative Action employer that is committed to a safe and drug free work place. R.J. Corman performs pre-employment criminal background checks and substance abuse testing which includes a hair and urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping R.J. Corman a safe and drug free company.

The IT Help Desk Technician involves providing technical assistance to users via phone, email, or in person to resolve hardware, software, and network issues. Key responsibilities include diagnosing problems, providing step-by-step guidance, escalating complex issues to higher-level support, and documenting all support activities. A successful candidate needs strong communication, customer service, and problem-solving skills. Key Responsibilities: Provide technical support such as answering user questions and troubleshooting computer hardware, software, and network problems. Complete new hire set up of emails, computers, IT desk set up, software logins, printers, tablets, phone extensions and cell phones as needed. This includes logging all IT inventory being assigned in the HRIS system. Become main contact for Printer issues. Back up IT manager in shut off of all IT systems for terminations. Diagnose and resolve issues including the ability to identify the root cause of problems and guide users through the steps to fix them. Respond to requests for technical assistance via phone, email, or in-person visits. Forward more complex problems that require higher-level support to the IT Manager. Escalate repetitive IT troubleshooting to the IT Manager for deeper dive into root cause analysis. Keep detailed records of all support requests, actions taken, and resolutions. Perform tasks like password resets, unlocking accounts, and verifying user identities. Help users who are unfamiliar with technology and may require training or step-by-step guidance. Assist IT Manager in Project Management Support. Create duplicity in IT tasks so that you can cover essential tasks in the IT Manager's absence (ie. Back up servers, etc.). Qualifications: 2+ years of prior experience in a help desk role is preferred. A Computer Science Associate's degree Computer Science is preferred, but equivalent experience may also be acceptable. A good understanding of computer systems, operating systems, and common hardware and software. Excellent verbal and written communication skills are essential for explaining technical solutions clearly to users. A customer-oriented attitude with the ability to remain calm and composed, especially when dealing with frustrated users. Strong analytical skills to diagnose and resolve technical problems effectively. Experience/exposure to Microsoft Office/Operating Systems, Google Business Suite, and an ERP system. Working Conditions/Physical Requirements: Work in a climate-controlled environment with exposure to moderate industrial noise levels. This position operates in an office environment daily, involving prolonged periods of sitting and computer use. May occasionally be required to lift or move up to 50 pounds. The role requires occasional interaction with production areas and warehouse environments, where personal protective equipment (PPE) may be necessary. Standard working hours apply for Monday-Friday 7am-4pm with a one hour lunch break, with potential for overtime during peak project periods. Ability to stand, walk and move around the shop floor for extended periods. Must be able to bend, squat, twist body depending on the needs of office or facility set up. Must be able to lift above head, to side, and extend arms. Frequent keyboarding and small piece handling with high manual dexterity required. Key Relationships: Supervisor - Reports to VP of Operations Direct Reports - None Peer Relationships - IT Manager, who will also mentor this role. On-going working relationships with: IT Manager Human Resources Maintenance Mechanical Engineers and Manufacturing Engineers Service relationship for all employees

Under the direction of the Chief Information Officer, the Technology Coordinator - QA facilitates the efficient operation and goals of the Information Technology area by performing a variety of tasks. The position works with the Assistant Director, Product and Data Services providing QA support for USEF products. This position may also assist with special projects and other tasks as needed. Duties and Responsibilities: Maintains various project documentation and manages project progress in Jira system. Works with CIO on Strategic Plan objectives. Assists with Ad Hoc Queries of USEF Data. Create test plans and complete manual testing. Assist with user acceptance testing. Participate in scrum and report on testing completion status, bug fixes, priority, and severity. Advise if software and features are ready for launch. Assist with troubleshooting issues as they arise. Performs other related duties as assigned. Required, Knowledge, Skills & Abilities: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Proficient in Microsoft Office Suite or related software. Advanced experience in Excel preferred. Excellent organizational skills and attention to detail. Basic understanding of clerical procedures and systems such as recordkeeping and filing. Ability to work independently. Education and Experience: High School diploma or equivalent required. Some college preferred. Two years clerical or customer service experience preferred. Basic information technology experience preferred. Training, management, or leadership experience preferred. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 10 pounds and occasional lifting and/or moving up to 25 pounds. (Anything over 25 pounds requires a two-person lift) US Equestrian is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, national origin, disability status, marital status, protected veteran status, or any other characteristic protected by law. We strongly encourage applications from black, indigenous, and people of color, immigrants, women, people with disabilities, members of the LGBTQIA+ community, and other underrepresented and historically marginalized groups.

Fantastic career opportunity as an IT Site Support Specialist in Danville, KY, Corporate Information Technology. You will report directly to our **Sr IT Supervisor** and you'll work out of our **Danville, KY** location on a **100% Onsite M-F** work schedule. In this role, you will impact the technological landscape of Honeywell, driving us to new heights of efficiency and competitiveness. Your deep expertise and innovative problem-solving skills will not only ensure the stability and efficiency of our IT infrastructure but also serve as a guiding light for our entire team. **KEY RESPONSIBILITIES** + Provide expert-level support and guidance to customers, resolving complex inquiries and issues. + Act as a subject matter expert, maintaining in-depth product knowledge to assist in product improvement. + Collaborate with cross-functional teams to identify and communicate customer feedback for product enhancements. **YOU MUST HAVE** + Experience in window systems and networking troubleshooting. + 2-plus years of experience in IT customer support or a related role. + Strong problem-solving skills and the ability to remain calm under pressure. + Proficiency in using customer support software and tools. **WE VALUE** + Associate's or Bachelor's degree in IT or a related field. + Experience working with and troubleshooting printers and label printers. + Experience providing expert-level customer support. + Excellent interpersonal and communication skills, both written and verbal. + Ability to manage multiple priorities and adapt to changing circumstances. **BENEFITS OF WORKING FOR HONEYWELL** In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: _******************************* The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting date: 12/4/2025 **ABOUT HONEYWELL** Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: _******************************** Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Advertisement Closes 12/31/2025 (7:00 PM EST) 25-06357 Team Kentucky Internship Program - Health & Family Services - Off of Application Technology Services Pay Grade 03 Salary Undergraduate Student - $16.444 Graduate Student - $19.096 TKIP participants will receive additional compensation ($1/hour) for each year that they return as an Intern, after previously completing the program. Employment Type EXECUTIVE BRANCH | LESS THAN 9 MONTHS MAXIMUM | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK Click here for more details on state employment. Hiring Agency Cabinet for Health & Family Services | Office of the Secretary Location 275 E Main Street Frankfort, KY 40621 USA Description About Team Kentucky Internship Program The Team Kentucky Internship Program brings talented and motivated college students into the world of public service. The program provides meaningful and relevant work experience, professional development activities, and offers interns networking opportunities with other interns across the Commonwealth, all while working alongside program and field professionals, state government leaders. The Team Kentucky Internship Program is a prestigious and competitive program; therefore, interested applicants must complete an online application and be vetted through an interview process. Those selected for the program will perform valuable work in our state agencies. To be considered for a position in the Team Kentucky Internship Program, applicant must: * Be enrolled at an accredited Kentucky post-secondary school* or other educational institution approved by the Kentucky Personnel Cabinet. * Be in good standing with the school with at least a 2.5 grade point average at hire. * *Graduating high school seniors enrolled in college courses with a 2.5 GPA may also qualify and apply to participate in the program. Candidates must be 18 years of age by May 15, 2026. Interested applicants must upload their unofficial transcript when applying to TKIP positions. Program Requirements - * Attend TKIP Orientation * Attend at least 1 Professional Development Day * Attend at least 1 Agency Tour * Complete 300 working hours throughout the program * Submit the final project * Attend TKIP Reception About The Office of Application Technology Services - Interns will work within the Cabinet for Health and Family Services (CHFS) Security and Compliance Team, under the Security Operations Team within Office of Application Technology Services (OATS), a key division responsible for protecting the agency's digital assets and ensuring compliance with state and federal regulations. This team oversees security architecture, guiding the design and maintenance of secure systems and applications. They also manage application vulnerability scanning and penetration testing to identify and mitigate weaknesses before they can be exploited, and they lead incident response management to ensure quick and effective handling of security events. Additionally, the team provides security awareness training initiatives, helping staff understand cybersecurity best practices and reduce human-related risks. Interns will gain hands-on experience working alongside professionals who safeguard sensitive data, strengthen system defenses, and promote a culture of security throughout CHFS. A Day in the Life of the Security Operations Team - Interns within the Security Operations Team can expect an engaging and fast-paced work environment where technical analysis, collaboration, and communication all come together to protect the agency's systems and data. Each day provides opportunities to contribute to meaningful cybersecurity initiatives while learning how large-scale government systems maintain compliance, resilience, and security. Typical Day-to-Day Activities May Include: * Analyzing Security Data: Reviewing vulnerability scan results, security alerts, and reports from tools like Tenable Nessus, HCL AppScan, or QRadar to identify trends or potential threats. * Operating and Maintaining Spreadsheets: Tracking vulnerabilities, exceptions, and remediation progress using Excel for reporting and status updates. * Meeting with Other Teams: Collaborating with application owners, developers, and infrastructure teams to discuss security findings, remediation plans, and compliance updates. * Conducting Research: Investigating new security tools, threat trends, and best practices to recommend process improvements or enhance current procedures. * Writing Governance Documentation: Assisting with drafting and updating security policies, procedures, and standard operating guidelines to align with agency and federal requirements (National Institute of Standards and Technology, Health Insurance Portability and Accountability Act, Internal Revenue Service Publication 1075, etc.). * Collecting Project Updates: Supporting ongoing security initiatives by gathering progress updates and consolidating information for leadership reports or presentations. * Supporting Security Awareness Activities: Helping prepare training materials or awareness campaigns for agency staff. * Assisting in Incident Response Tasks: Documenting incidents, reviewing logs, and learning how to analyze security events in real time. * Creating and Presenting Reports: Summarizing key findings, project metrics, and recommendations for management review. Skills and Abilities to Develop or Demonstrate: * Strong analytical and problem-solving skills. * Attention to detail when handling data or documentation. * Effective written and verbal communication. * Ability to work both independently and collaboratively. * Proficiency with Microsoft Excel, Word, PowerPoint, and basic data visualization. * Interest or foundational knowledge in cybersecurity, networking, or compliance. * Willingness to learn enterprise tools such as vulnerability scanners, Security Information and Event Management (SIEM) platforms, and ticketing systems (ex. ServiceNow). * Organizational and time management skills to balance multiple tasks and deadlines. This internship will provide valuable exposure to real-world cybersecurity operations, helping interns understand how governance, technology, and teamwork come together to secure an entire state enterprise. What You'll Need to Succeed - Be dependable: Comply with a designated work schedule and meet assigned deadlines. Communicate with your supervisor ahead of time if you are unable to follow your work schedule, would like to request a schedule adjustment, or if you need further support to meet a deadline. Take initiative: Look for ways to go above and beyond in your day-to-day work to show your supervisor that you are a self-motivated problem solver. Take advantage of learning opportunities: Seek out new opportunities to learn about your state agency and state government. Request feedback on your job performance - this will show you are receptive and searching for opportunities to grow. Ask questions if you are unsure how to complete an assigned task or need additional support or guidance. Minimum Requirements EDUCATION: NONE EXPERIENCE, TRAINING, OR SKILLS: NONE Substitute EDUCATION for EXPERIENCE: NONE Substitute EXPERIENCE for EDUCATION: NONE SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): Must be 18 years of age at the time of employment. Must be enrolled on a full-time basis in high school as a graduating senior currently enrolled in college level courses OR a college-level student enrolled at an accredited Kentucky post-secondary school or other educational institutions approved by the Kentucky Personnel Cabinet. Applicants must furnish proof of enrollment in such a program to the Personnel Cabinet. Must maintain any required licensure(s), certification(s), or other credentials for the length of employment in this job classification. Employing agency is responsible for ensuring employee possesses and maintains required licensure(s), certification(s) or other credentials. Working Conditions Working conditions will vary based on agency and position. Probationary Period NONE If you have questions about this advertisement, please contact Jeremy Rogers at ********************. An Equal Opportunity Employer M/F/D

**Req number:** R6817 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** As a Product Support Specialist you will provide support to a corporate tax software product. **Job Description** We are looking for a **Product Support Specialist** to remotely provide Level One technical support to a corporate tax software product. This position will be **full-time** and **remote** and **2nd shift** **.** **What You'll Do** + Answer phone calls and respond to emails and web portal requests + Analyze and resolve technical and software related problems + Log all work activity and efficiently work to resolve or assign ticket to appropriate team + Engage knowledge of products, tax and key resources to ensure timely resolution + Drive positive results in Customer Experience through timely response and professional interaction + Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics + Provide consistent communication with the customer to effectively manage expectations + Function as a business liaison between CAI clients and their customers, balancing the needs of both the client and the business in a way that drives a mutually agreed upon outcome **What You'll Need** Required: + 1-3 years' experience as Product Support Specialist (or similar) + Degree in Information Systems or Computer Science (Preferred) or equivalent experience + Intermediate knowledge of platforms, operating systems, and web authoring tools + Basic knowledge of product functional issues, basic technical issues, and the application of corporate tax concepts + Basic knowledge of computer terms, languages, database concepts, Oracle, SQL Server, etc. + Familiarity with common ERP systems and concepts + Customer technical product support experience with analyzing, resolving, and routing customer inquiries + Knowledge of common support tools and practices, specifically ticketing systems such as Salesforce and ITIL + Analytical, problem solver + Strong attention to detail + Excellent work ethic; self-motivated + Fast learner + Ability to work independently and follow through on open tickets without supervision + Team-oriented + Ability to confidently make quick decisions using resources and independent judgment to resolve technical customer issues and provide timely statuses to customer and key stakeholders as appropriate to the situation + Ability to be professional in all interactions, with the proven ability to handle difficult customer situations while remaining positive and customer focused + Ability to manage stress in a busy, and at times, demanding call center environment + Possess awareness and appropriately handle sensitive proprietary information + Strong writing and verbal skills; speaks effectively, using conventions proper to the situation + **Ability to work Monday through Friday 2:00pm - 10:00pm EST.** Preferred: + Knowledge of corporate tax principles and related tax software + Certifications in databases, Java, or web services + Knowledge of ITIL principles + Knowledge of UNIX/Linux + Knowledge of environmental variables and compilation commands for OS and programming languages (for some roles only) **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor. **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $50,000 - $52,000 per year The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.