Help Desk Technician
Technical assistant job in Dallas, TX
This role will provide maintenance of the computer desktop and laptop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal Help Desk. The role will be responsible for administration and internal support of PCs, printers, servers and related equipment. Tasks include end user support, license tracking and performing PC maintenance, upgrades and configurations.
Responsibilities:
80% Resolve computer support problems
Provide helpdesk support and resolve problems to end user's satisfaction
Maintain communications with customers during the problem resolution process.
Monitor and respond quickly and effectively to requests received through the IT help desk
Monitor email and ticket tracking system for tickets assigned to the queue and process based on priority
Modify configurations, utilities, software default settings, etc. on user workstations
Utilize and maintain the helpdesk tracking software
Train computer users
Perform user on-boarding and off-boarding
Install, test and configure new workstations, peripheral equipment and software
Maintain inventory of all equipment, software and software licenses
Report issues needing escalation
Manage PC setup and deployment for new employees using standard hardware, images and software
Assign users and computers to proper groups and OUs in Active Directory
Perform timely workstation hardware and software upgrades as required
10% Help Desk documentation, records and procedures
Create, review and update Help Desk documentation as assigned.
Review and recommend modifications to procedures.
10% Training and Quality Improvement
Maintain in-depth knowledge of supported products and services
Key Competencies
Team player Excellent customer service Ability to be self-directed
Planning & Organizing Problem Solving Time management
Help Desk Technician
Technical assistant job in Richardson, TX
Title: Help Desk Representative
Type: Full-Time | Onsite
CornerStone TTS is partnering with a growing organization to hire a Help Desk Representative who enjoys problem-solving, supporting end users, and working in a tight-knit IT environment. This is a great opportunity for someone who wants hands-on experience across systems, servers, and applications while working directly with a highly supportive Technical Director.
About the Opportunity
In this Tier 1 support position, you'll be the first point of contact for technical issues, troubleshooting a variety of hardware, software, and system questions. You'll assist internal users, document and resolve tickets, and escalate more complex issues when needed. Because the IT team is small, you'll have the chance to learn quickly, take ownership, and make an immediate impact.
What You'll Do
Provide first-level technical support via phone, email, and ticketing system
Troubleshoot user issues related to desktops, software applications, authentication, and connectivity
Assist with basic server-related tasks, system updates, and account provisioning
Document incidents, resolutions, and recurring trends
Collaborate with senior team members to escalate and resolve complex problems
Deliver a positive support experience through clear communication and follow-through
What We're Looking For
Bachelor's degree OR equivalent experience
Three or more years of experience in IT support, call centers, network operations, or software support
Experience working with servers (Windows preferred)
Strong troubleshooting skills and the ability to work independently
Professional IT certifications are a plus and may substitute for experience
Why This Opportunity Stands Out
You won't get lost in a massive support team. With fewer than five people in IT, you'll work closely with leadership, grow your technical skills, and be part of a team that values collaboration, stability, and having fun at work.
Information Technology Support Specialist
Technical assistant job in Plano, TX
IT Support Specialist (Full-Time, Onsite 4 Days / Remote 1 Day)
Schedule: 4 days onsite, 1 remote
Employment Type: Direct Hire - Client disclosed during screening
Compensation: $70,000 annually + full benefits
About the Role
We're looking for an IT Support Specialist who enjoys
hands-on problem solving
and thrives in a fast-moving, field-oriented environment. This is a highly visible role supporting active job sites, field crews, office staff, and a variety of technology across the organization. If you prefer real troubleshooting over queue-based ticket grinding, this is the kind of place where you'll make an immediate impact. You'll own issues from start to finish, work closely with teams on the ground, and keep the technical environment healthy, reliable, and efficient.
What You'll Do
Take full ownership of support issues from identification through resolution
Deliver excellent customer service with clear and confident communication
Install and configure computer hardware, software, systems, networks, printers, and related equipment
Diagnose and resolve technical issues across desktops, laptops, mobile devices, and network-connected systems
Perform routine maintenance and support scheduled upgrade cycles
Set up accounts, access permissions, and user configurations
Troubleshoot hardware, software, and basic networking problems
Repair equipment and replace components as needed
Maintain accurate inventory records for IT assets, equipment, and supplies
Coordinate with internal teams on escalations and complex issues
Ensure proper documentation and closure of all support activities
Assist with any additional IT-related tasks as assigned
Minimal after-hours work may occasionally be required
What You Bring
Strong troubleshooting and diagnostic skills
Experience supporting users in fast-paced, hands-on environments
Ability to communicate directly and professionally with diverse teams, including field crews and site personnel
Comfort working around active job sites and adapting to shifting priorities
Proven ability to work independently and take initiative
Familiarity with hardware repair, imaging, account setup, and common support tools
Ability to lift up to 50 lbs when working with equipment
Why This Role Stands Out
Direct influence and ownership-your work directly keeps the operation running
No massive call center queue or micromanagement
A tight-knit environment where practical problem solving is valued
A stable schedule with a balanced onsite/remote setup
Competitive pay for the level of autonomy and impact
How to Apply
If you're someone who enjoys variety, independence, and supporting teams that rely on technology to keep work moving, we'd love to hear from you.
Apply to this posting with your resume.
Tier 1 Help Desk Support (In Person)
Technical assistant job in Frisco, TX
To apply, you must take this assessment: *******************************************************************
Reliable Technology Services is a Frisco, Texas based Managed IT Service Provider that builds enterprise class infrastructure, voice, and data networks for small and medium sized organizations. Reliable was founded in 2007 with a mission to provide superior technology solutions delivered with integrity by experts who excel at creating solutions for complex business problems, and to be a key player in the success of others. Reliable has employed a team of the best and brightest technology engineers and support staff in the DFW area.
This position is a key member of Reliable Technology's
Partner Success Team.
The TIER 1 DESKTOP SUPPORT TECHNICIAN is responsible for performing technical service work at the client sites and remotely (from our Frisco office), identifying risk areas that the client needs to address, ensuring proper functioning of client computer systems, reporting work performed and findings to Reliable management and client point of contacts.
The TIER 1 DESKTOP SUPPORT TECHNICIAN installs, troubleshoots, maintains, and uses a variety of computer systems, software, peripheral devices, servers, and network equipment. Significant interface with clients, third parties, and vendors is necessary for handling daily responsibilities. An attitude of responsibility for effective and efficient client service, respect for client, as well as company profitability is essential. Developing a keen understanding of Reliable Systems, Client environments, Service and Product Offerings, Vendor and Partner Programs and maintaining technical competency is essential to success.
BENEFITS
Paid Personal Time Off
Paid Federal Holidays (7)
Competitive Salary
Professional Sporting Event Suites year round
Activities + Outings (Family Atmosphere)
Regular Reviews for Advancement
Job Requirements
TECHNOLOGY SKILLS
Experience with installation, configuration, maintenance and management of the following:
Active Directory
Remote Access
Windows Server
software Distribution
Microsoft & Office 365
Imaging
Internet technologies: DNS, DHCP
Asset Management
QOS and VOIP configurations
Ability to provide technical support by identifying, troubleshooting, and resolving problems with desktop systems, network, internet, and other computer technology
Proficient with office equipment (computers, printers, fax, scanner)
Proficient with Microsoft Office and standard user productivity tools
General Requirements
Work business hours 8 am - 5 pm; After-Hours as required to meet client needs
Participate in On-Call (After-Hours) rotation
Schedule flexibility to accommodate client needs
Willingness work extended hours, nights and weekends
Must be detail oriented and accurate
Must have strong interpersonal and documentation skills
Ability to interface effectively with others to foster a cooperative, team-based approach to problem resolution and/or project-based work is required
Must have a keen sense of awareness for others needs and communication styles
Ability to have fun in a fast-paced environment
Strong ability to analyze data and make intelligent decisions
Ability to identify when senior/management level assistance is needed
Excellent communication skills, both written and verbal
Excellent organizational skills and ability to adapt easily
Ability to prioritize, multi-task, work around deadlines and adapt easily
Must be able to work effectively and contribute value with limited direction
Valid state-issued driver's license and functional vehicle
Willingness to travel in and around the DFW area
General Responsibilities
CUSTOMER CARE
Quality customer service is a top priority. Respect for the customers, employees and all other stakeholders, coupled with professional and ethical behavior at all times is a requirement
Proven experience showcasing accuracy, analytical abilities, ethics, and values
Ability to provide product and service information, and suggest products or solutions for sales
Ability to successfully balance the needs of the customer and the needs of Reliable
Build relationships with customers to establish and maintain trust, credibility, and respect
Ability to remain professional, confident, courteous and patient at all times
TEAMWORK
Build relationships with coworkers, including members of other departments, to get results
Build relationships with customers as though Reliable were a member of the customer's internal technology team
Offer ideas for process improvement and maintain procedural documentation
Engage in excellent communication, documentation and record keeping
KNOWLEDGE & LEARNING
Regular desire to take on new challenges with the goal of expanding your individual knowledge, skills, and abilities
Engage in training and educating other team members to facilitate growth and learning for all team members
Actively seek out methods for expanding your knowledge and skills beyond company provided or company mandated learning initiatives
Actively seek out information on best practices and recommend new processes to improve efficiency
DAILY TASKS
Interact in a professional and courteous manner with Clients by Phone and In Person
Promptly respond to client service requests and internal needs
Evaluate and Prioritize Service Tickets with the help of service coordinator
Attend daily huddles
Complete service events and document resolution of Service Tickets
Coordinate service events with network service staff, keep service coordinator informed
Adhere to scheduled service events, keep calendar up to date & maintain communication with team
Notify coordinator of emergency service visits if not immediately serviceable
Maintain client information in Service Portal
Ensure Service Ticket reporting; ensure & verify completion of service events
Research, identify and configure equipment purchases for client and internal requirements
Report client service or equipment needs to service coordinator or manager
Complete timesheet record of work performed & expenses on a daily basis
Ensure client service requirements are understood and accomplished, get timely help if needed
Perform onsite and remote client service as assigned
Report to assignments on time at the scheduled time
Maintain accurate individual calendar, along with service coordinator scheduling
Communicate with service coordinator and/or manager for scheduling and service requirements
Ensure accurate and thorough documentation and reporting of Service Orders
Ensure accurate client documentation in Service Portal
Escalate complicated service matters immediately to senior engineer or service manager
Escalate client satisfaction concerns
Ensure an understanding of job objectives and billable vs. non-billable work, seek guidance from Service Coordinator or Manager as needed
PERIODIC TASKS
Attend weekly service meetings
Assist with physical inventory and location tracking for internal assets, equipment and software
Ensure responsible handling and organizing of service parts and equipment stock
Notify service coordinator of any parts or equipment delivered or used for client purposes
Correct or notify if documentation in client portal is inaccurate
Perform research and stay current with new products and technologies
Attain education and/or certifications as deemed appropriate for job requirements
Participate in training events and webinars for service and product technologies
Maintain knowledge of computer hardware, circuit boards, processors, chips and electronic equipment and necessary configuration requirements
REPORTING STRUCTURE
This position reports to the Network Services Manager and Service Coordinator. Tasks may be assigned and managed by other departmental managers. Coordination and communication to facilitate all client service needs is essential. HR matters will be handled by the Accounting Manager in coordination with the Network Service Manager. Tasks may be assigned and managed by other departmental managers. Coordination and communication to facilitate all client service needs is essential.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk and use hands to finger, handle, or feel.
The employee is occasionally required to stand and reach with hands and arms. The employee must periodically lift and/or move large, bulky and/or heavy items up to and exceeding 50 pounds and/or use a dolly to handle such items. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Job Type: Full-time
Benefits:
Paid time off
Professional development assistance
Application Question(s):
Are you currently employed?
What are your salary requirements?
Have you ever worked for a MSP? If so, which one(s)?
Experience:
IT: 1 year (Required)
Language:
English Professionally (not casually) (Required)
Ability to Commute:
Frisco, TX 75034 (Preferred)
Work Location: In person
Help Desk Technician (Nightshift)
Technical assistant job in Dallas, TX
We are an Environmental Consulting company seeking a full-time I.T. Helpdesk Support Technician 1 to work primarily on-site with a dynamic team and a rapidly growing company in the Dallas area. We are looking for an individual with a strong, intermediate level background in computer repair, troubleshooting, and familiarity with Windows 10/11 and the Microsoft 365 suite (Outlook, Word, Excel, OneDrive, etc.). The company offers health and retirement benefits, paid time off for full-time employees, and an opportunity to build and grow your I.T. career. Our IT department is seeking a dedicated IT Desktop Support Associate to join our team on a full-time basis. The associate will be responsible for supporting our IT members during non-traditional hours with potential leadership responsibilities.
Primary Responsibilities:
• User Account Management: Administer user accounts across different platforms, including account creation, password resets, MFA (Two-Factor Authentication) management, disabling accounts, and archiving user data.
• Technical Support: Provide desktop and laptop support, including, on-call and I.T. help to support I.T. techs and MSP in our overseas locations during work shift. Coordinate shipping, delivery, and returns of IT equipment. Provide remote support and guidance, particularly for overseas team members.
• Help Desk Tickets: Respond to and resolve help desk tickets, escalating issues as needed and ensuring timely resolution to maintain high client satisfaction.
• Documentation: Manage and update IT requests and tickets to support users and clients, assist with technical documentation to improve internal processes.
• Asset Management: Participate in IT asset management and assist with IT projects, such as infrastructure upgrades.
• Collaboration: Work with the IT team to ensure smooth day-to-day operations and continuous improvement of IT services. Assist overseas IT team members with tickets and issues, maintaining Quality Assurance (QA) & SLA times.
Work Environment, Hours, & Benefits:
This position will cover the overnight shift from 12:00 AM to 9:00 AM (Central Time), Monday to Friday or Sunday to Thursday. Training will take place over six to twelve weeks during normal business hours in our Dallas Corporate office before transitioning to the night shift.
This role is based in our Dallas corporate office, near the 635 and 75 High Five Interchange. Specific days for on-site versus remote work will be determined based on operational needs. We offer full health and retirement benefits, including medical, dental, vision, a 401k plan, and flexible PTO and holiday time.
Help Desk Qualifications / Skills & Requirements:
• Problem-solving skills
• Basic Computer & LAN knowledge
• Excellent verbal and written communication skills (English proficiency required)
• Documentation & Procedure skills
• Operating systems knowledge
• Phone skills
• Customer service focus
• Quality Focus
• PC proficiency (Microsoft Operating Systems, Microsoft Office)
• On-Prem & Azure Cloud knowledge
Preferred Qualifications (Not Required):
• Linux & Mac OS knowledge
• Bilingual (Hindi/Telugu) proficiency, though proficient English is mandatory
• Pursuing or recently completed a degree in Management Information Systems, Computer Science, Information Technology, or a related field
Education, Experience, and Licensing Requirements:
• High school diploma, GED, or equivalent
• Prior information technology or operating systems experience preferred
• Familiarity with basic office software (Windows, Office, Word, Excel, Outlook)
• Prior experience or coursework related to IT help desk, desktop support, or systems administration. Seeking strong intermediate I.T. skills.
Oracle Cloud HCM Technology Associate Director
Technical assistant job in Dallas, TX
Hybrid in Dallas, Jersey City, or Tampa
Representing a global financial services provider, we are proud to be leading the search for an HR Technology Associate Director. This newly created role will lead the transformation and optimization of enterprise HR systems and processes.
This is a pivotal role offering the opportunity to influence culture, build processes, and drive performance. As the HR Technology Associate Director, you will be responsible for:
Leading the implementation and configuration of HR technology solutions to meet evolving business needs
Managing HR technology projects, including functional design, testing, and deployment
Overseeing a team of HR Technology associates and reviewing work quality prior to production release
Maintaining the integrity of the HR technology portfolio through process review, security administration, and audit
Identifying and implementing new system features and functionality to enhance performance and efficiency
Acting as a subject matter expert across HR and cross-functional projects, including data integration and system optimization
Providing proactive consultation to HR stakeholders to ensure business needs are met and systems are fully leveraged
Mitigating risk by adhering to established procedures and monitoring controls
To be successful in this role our client is looking for a:
HR technology professional with 8+ years of experience, including extensive work with Oracle Cloud HCM (Fusion)
Proven experience in Oracle Cloud HCM configuration, particularly in U.S. Payroll, Core HR, and Security
Strong project management skills and experience leading implementations and system upgrades
Hands-on experience with ADP, JIRA, Agile methodology, and User Acceptance Testing
Advanced Excel skills (VLOOKUP, Pivot Tables, Macros, Charts)
Strong communication and stakeholder management abilities
Experience in a regulated industry such as financial services (preferred)
Bachelor's degree or equivalent experience
As a specialist HR, Reward & HR Tech search and recruitment firm, we are excited to partner on this strategic opportunity within a forward-thinking organization.
This is an excellent opportunity for a technically skilled and solutions-focused HR Technology professional to join a growing, values-led organization and contribute to shaping the future of their HR technology landscape.
Senior Palantir SME / Technical Expert
Technical assistant job in Dallas, TX
Job Title: Senior Palantir SME / Technical Expert
Contract/Perm: Contract
Duration: 12 months
Day Rate/Salary: Competitive
A confidential engineering organisation is seeking a Palantir Subject Matter Expert to lead the architecture, deployment, and optimisation of complex data and AI platforms. You'll bring deep experience in Palantir ecosystems, high-scale data engineering, and emerging LLM-driven or agentic AI capabilities.
What You'll Do
Architect scalable data and AI platforms across distributed systems
Lead design and deployment of Palantir-based solutions within enterprise environments
Build and optimise intelligent/agentic AI systems for reasoning and decision support
Guide AI strategy and best practice in data architecture and model governance
Partner with engineering, product, and data science teams to deliver high-impact solutions
Evaluate and integrate modern cloud, ML, and orchestration frameworks
Mentor teams on Palantir tooling, AI/ML workflows, and advanced engineering patterns
What You'll Bring
Significant experience as a Palantir SME (Foundry preferred)
Background in high-scale technology or enterprise data environments
Strong hands-on engineering in Python, Java, or Scala
Deep understanding of LLMs, RAG, autonomous/agentic AI systems
Experience with data pipelines, microservices, and distributed systems
Cloud expertise: GCP, AWS, or Azure
Strong system design and stakeholder engagement skills
Nice-to-Have
MSc/PhD in CS, Data, or AI
Experience leading AI/ML or data platform initiatives
Knowledge of orchestration frameworks (e.g. LangChain-style toolchains)
Exposure to mission-critical or regulated enterprise environments
Package & Setup
12-month engagement, competitive day rate, hybrid model with 3 days per week on-site in Dallas. Streamlined interview process with technical discussion + practical evaluation.
How to Apply:
DM me or reply here; Brio Digital are managing this confidential search.
Technical Support Specialist
Technical assistant job in Dallas, TX
A client of Insight Global is looking for a part-time Support Specialist to join their team to support a team of ~25 individuals with administrative/technical tasks. The position will start at 16 hours/week with opportunity to increase in the future to a potential full 40 hours/week. This is a contract position slated for a 6-month duration, however there is opportunity to extend the contract. The position will be on-site Tuesday-Thursday from 9am to 4pm. If you are currently a university student, class schedules can be worked around as long as you are able to get to a minimum of 16 hours over the 3 day working week. Compensation for the role is $20/hr with the option to enroll in health, dental, and vision benefits.
Help Desk Technician
Technical assistant job in Fort Worth, TX
Help Desk Technician
paying $60,000 annually.
Responsibilities:
Provide daily help desk and desktop support for warehouse and office employees.
Build, configure, and deploy approximately 20 laptops per month, with training/support from the Senior Help Desk Technician.
Support and maintain a broad range of hardware, including:
Dell PCs/workstations, monitors, and full workstation setups
Zebra printers, label printers, and weight scales
Copiers and general office equipment
Warehouse shipping station equipment (small-factor Dell machines, scan guns, scales, label and invoice printers)
Provide support for the Koerber Warehouse Management System (formerly Infosis).
Manage Office 365 user administration and Dialpad phone number setup.
Perform basic Active Directory tasks, including user creation, disabling accounts, and GPO group modifications.
Install and support software such as CrowdStrike and N-able for remote access and device management.
Manage account terminations and access disablement for departing employees.
Use UPS/Canvas Ship systems for warehouse and user support needs.
Provide light networking support, including simple router fixes, access point installation, and switch/camera troubleshooting.
Support approximately 25 total workstations across administrative and warehouse environments.
Team & Collaboration:
Reports to the Director of IT Infrastructure (based in Kansas City, MO).
Collaborates closely with a Senior Help Desk Technician (Maryland) and Systems Engineer.
Functions as the primary IT resource in Texas, working within a small but highly collaborative multi-location IT team.
Requirements:
2-3 years of IT support or help desk experience.
Strong knowledge of PC hardware, Windows environments, and common troubleshooting workflows.
Ability to learn proprietary systems quickly; warehouse systems experience is a plus.
Comfortable working independently as the only on-site IT support presence.
Ability to travel occasionally to other warehouse locations if needed.
AimHire is an Equal Opportunity/Affirmative Action Employer.
IT Support Analyst - (Part Time)
Technical assistant job in Fort Worth, TX
IT Support Analyst - (Part-Time)
Fort Worth, TX
Peak Utility Services Group is an integrated group of engineering and construction companies serving the Electric, Natural Gas and Telecommunications industry. We provide a full suite of engineering, construction, operations, and maintenance services including repair, replacement, maintenance, and installation of natural gas, telecommunications, and electric infrastructure through five operating subsidiaries: Track Utilities, SiteWise, Kelly Cable, Riley Brothers and Superior Pipeline Services.
Our Core Values: TRAITS
Trust, Respect, Accountability, Integrity, Teamwork, and Safety.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Desktop and printer issues.
Outlook issues.
Mobile device issues - tablets/smartphones/other technology.
Information Technology (IT) Helpdesk - Lansweeper.
Voice over Internet Protocol (VOIP).
Badging to enter and exit building.
Comcast and Century Link requests and issues.
Document policies and procedures.
Keep our IT information current - exchange, active directory, and similar.
Onboarding and exit processes - setting up and wiping computers.
Manage and support Smartphone Apps.
Microsoft licensing.
Special IT projects assigned by Controller.
Roles and Responsibilities:
Provide Tier 1-2 technical support for employees via phone, email, chat, and ticketing system.
Troubleshoot and resolve hardware and software issues on laptops and mobile devices.
Perform password resets and account management across multiple systems.
Assist with device setup, configuration, and deployment.
Support Microsoft 365 applications and basic administration tasks.
Document issues and resolutions in the ticketing system.
Collaborate with IT lead on projects and infrastructure improvements.
Requirements
Must work on-site at our Saginaw, TX office (travel to other DFW offices may be required).
Reliable transportation and a valid driver's license with a good driving record.
Ability to work under 30 hours per week.
At least 1 year of IT experience or currently enrolled in an IT-related degree program.
Basic knowledge of Windows operating systems, mobile operating systems such as Android and iOS, networking, and troubleshooting.
Strong communication and problem-solving skills.
Preferred Qualifications
Familiarity with Microsoft 365, Intune, and other Azure products and services.
Experience with ticketing systems.
Exposure to networking concepts and device setup.
Certifications such as CompTIA A+, Network+, ITIL, or similar are preferred but not required.
Notes:
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
IT Helpdesk, Security & Network Technician Instructor
Technical assistant job in Dallas, TX
Graduate America seeks an IT Helpdesk & Network Technician Instructor to train the next wave of IT pros. Requirements: CompTIA A+, Network+, or Security+ certified 3+ years IT support or network administration experience Teaching/mentoring experience a plus
Ready to lead in tech education?
IT Help Desk Technician - Onsite Only - Carrollton, TX
Technical assistant job in Dallas, TX
IT Help Desk Technician Job Description:
We are seeking a talented IT Help Desk Technician to join our team and provide technical support to our employees. The ideal candidate will have strong communication skills, excellent problem-solving abilities, and a passion for helping others.
Responsibilities:
- Provide technical support to end-users via phone, email, or in-person
- Troubleshoot and resolve hardware and software issues
- Install, configure, and update software and hardware
- Maintain accurate records of technical issues and resolutions
- Collaborate with other IT team members to escalate and resolve complex technical issues
- Assist with the setup and maintenance of computer systems and networks
- Train employees on IT policies and procedures
- Stay up-to-date on the latest technologies and trends in the IT industry
Qualifications:
- 2+ years of experience in IT support or a related field
- Strong knowledge of Windows and Mac operating systems
- Experience troubleshooting hardware, software, and network issues
- Excellent communication and customer service skills
- Ability to work well under pressure and in a fast-paced environment
- Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus
If you are passionate about technology and helping others, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience and qualifications.
IT Support Analyst - Part Time
Technical assistant job in Fort Worth, TX
Peak Utility Services Group is an integrated group of engineering and construction companies serving the Electric, Natural Gas and Telecommunications industry.⯠We provide a full suite of engineering, construction, operations, and maintenance services including repair, replacement, maintenance, and installation of natural gas, telecommunications, and electric infrastructure through five operating subsidiaries: Track Utilities, SiteWise, Kelly Cable, Riley Brothers and Superior Pipeline Services.
Our Core Values: TRAITS
Trust, Respect, Accountability, Integrity, Teamwork, and Safety.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Desktop and printer issues.
Outlook issues.
Mobile device issues - tablets/smartphones/other technology.
Information Technology (IT) Helpdesk - Lansweeper.
Voice over Internet Protocol (VOIP).
Badging to enter and exit building.
Comcast and Century Link requests and issues.
Document policies and procedures.
Keep our IT information current - exchange, active directory, and similar.
Onboarding and exit processes - setting up and wiping computers.
Manage and support Smartphone Apps.
Microsoft licensing.
Special IT projects assigned by Controller.
Roles and Responsibilities:
Provide Tier 1-2 technical support for employees via phone, email, chat, and ticketing system.
Troubleshoot and resolve hardware and software issues on laptops and mobile devices.
Perform password resets and account management across multiple systems.
Assist with device setup, configuration, and deployment.
Support Microsoft 365 applications and basic administration tasks.
Document issues and resolutions in the ticketing system.
Collaborate with IT lead on projects and infrastructure improvements.
Requirements
Must work on-site at our Saginaw, TX office (travel to other DFW offices may be required).
Reliable transportation and a valid driver's license with a good driving record.
Ability to work under 30 hours per week.
At least 1 year of IT experience or currently enrolled in an IT-related degree program.
Basic knowledge of Windows operating systems, mobile operating systems such as Android and iOS, networking, and troubleshooting.
Strong communication and problem-solving skills.
Preferred Qualifications
Familiarity with Microsoft 365, Intune, and other Azure products and services.
Experience with ticketing systems.
Exposure to networking concepts and device setup.
Certifications such as CompTIA A+, Network+, ITIL, or similar are preferred but not required.
Notes:
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Installation Technician assistant
Technical assistant job in Carrollton, TX
Job DescriptionBenefits:
401(k) matching
Company parties
Competitive salary
Free uniforms
Paid time off
Benefits/Perks
Flexible Scheduling
Competitive Compensation $18-$25
Career Advancement Opportunities
Job Summary
We are seeking a talented Window coverings expert to join our team! In this role, you will construct, install, and repair structures and fixtures of wood, plywood, and wallboard using the carpenters hand and power tools. The ideal candidate is hard-working and dedicated to producing quality work. If you are an experienced Carpenter with a positive attitude, we want to hear from you.
4 DAY WORK WEEK WITH SOME OVERTIME POSIBLE
Responsibilities
Follow all safety rules and regulations
Maintain a clean and safe work environment
Use blueprints, sketches, or building plans to determine construction requirements and materials needed
Install products up to manufactures standards
Install fixtures and materials such as windows, flooring, trim, and hardware
Interact with customers, suppliers, and other construction professionals
Qualifications
Previous experience as a Carpenter is preferred
Strong understanding of mathematical concepts and measurements
Ability to read and take action on blueprints
Ability to safely operate hand and power carpentry tools
Knowledge of building regulations and codes
Ability to stand for long periods and lift heavy objects
DFW On Wing Support Technician - SECOND Shift
Technical assistant job in Fort Worth, TX
The On Wing Support Technician will provide quick-turn aircraft engine maintenance, repair and field services. In the On Wing Support Technician role, you will provide engine troubleshooting, field repairs, and line maintenance while developing positive relationships with customers through outstanding customer awareness.
GE Aerospace's On Wing Support is a full-service provider with the regulatory certification and OEM engineering support needed to complete complex engine repairs. Providing 24/7 AOG support, we dispatch OEM-trained technicians with tooling and parts to the flight line to provide repair solutions that help avoid unscheduled engine removal. Check us out! ***************************************************************
**Job Description**
**Essential Responsibilities** **:**
+ Perform maintenance on GE/CFM aircraft engines around the world to the highest quality standards.
+ Partner with planning team and CVG inspectors to execute business-specific strategies-serve customers and win additional business.
+ Understand and follow appropriate Aircraft Maintenance Manual, Engine Shop Manual procedures.
+ Demonstrate required knowledge of OWS Quality Procedures, as well as FAA/EASA Part 145 requirements and procedures. Act in accordance with the site's Repair Station and Quality Control Manual and other applicable regulation/bounds.
+ Perform supplementary shop and housekeeping duties as required
+ Build customer relationships through good communication skills and understanding of customer perspectives.
+ Take ownership for and follow through on full scope of work tasks and projects.
+ Ability and willingness to travel on short notice to domestic and international air locations of large commercial engines, as required.
+ This will be a 2nd shift position.
+ First 6 months of training will be completed on 1st shift.
**Qualifications / Requirements** **:**
+ Minimum High School diploma / GED
+ Federal Airframe and Power Plant Mechanic (A&P) license required.
**Desired Skills / Experience** **:**
+ Minimum of 6 months of experience in repair of large commercial engines desired.
+ Approach work with a "can-do" attitude and a sense of commitment to both team and customer objectives.
+ Prior co-op or internship experience within GE On Wing Support.
+ Strong communication skills and problem-solving ability are a must.
+ Possess a desire to learn and grow with advances in technology.
+ LEAP, GE90, CFM, CF6, CF34, and GENX experience.
+ Line maintenance, engine changes, module removal & installation, or LRU removals and installations.
+ Demonstrated quality, compliance, and customer satisfaction skills.
+ NDT Level II experience in Ultrasonic, Eddy Current, and Fluorescent Penetrant Inspection.
_This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3))._
**Additional Information**
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** No
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Pathology Technical Assistant - Days - Full time
Technical assistant job in Dallas, TX
* Your Job: In this highly visible, fast-paced, and challenging position, you'll collaborate with multidisciplinary team members to provide the very best care for our patients. The Histology Technician will prepare histology specimens for microscopic examination and analyses by Pathologists.
Your Job Requirements:
* High school diploma
Your Job Responsibilities:
* Communicate clearly and openly
* Build relationships to promote a collaborative environment
* Be accountable for your performance
* Always look for ways to improve the patient experience
* Take initiative for your professional growth
* Be engaged and eager to build a winning team
* Additional Job Description
Job Summary:
Category B - Employees with patient care impact
FLSA: Exempt
Job Purpose:
o Prepares histology specimens for microscopic examination and analysis by Pathologists
o Distributes test requests to requesting patient care unit, facility or physician
Supports the mission, vision, and strategic goals of Methodist Health System.
Age Specific Care Considerations:
Adult: 18+ years - 35 years
Adult: 35+ years - 65 years
Adult: 65+ years
Children A: 18+ months - 3 years
Children B: 3+ years - 5 years
Children C: 5+ years - 12 years
Children D: 12+ years - 18 years
Infants: 0 - 18 months
Education:
High school diploma
Licenses and/or Certifications (Required and Preferred):
None
Related Work Experience and Other Skills:
One year of laboratory experience
Must be able to prioritize workflow
High level of energy and motivation
Department Specific Competencies (Clinical Only):
Content listed in this section will NOT appear as a job duty on the performance evaluation.
Identified competencies based on the section of the laboratory
Physical Demands and Work Environment:
Physical Factors (% of Time):
* 20 - Standing Stationary
* 60 - Standing/Moving About
* 15 - Sitting
* 2 - Climbing
* 20 - Bending (stooping/crouching)
* 2 - Kneeling
* 1 - Crawling
* 30 - Reaching
* 90 - Handling
* 90 - Talking
* 0 - Driving
* 15 - Smelling
Hearing (% of Time):
* 100 - Normal Noise Level
* 0 - Occasional Loud Noise
* 0 - Constant/Very Loud Noise
* 0 - Constant Low Level Noise
Hazardous Conditions (% of Time):
* 5 - Respiratory Irritants
* 50 - Skin Irritants
* 50 - Allergic Irritants
* 50 - Wet Work - Hands
* 1 - Wet Work - Feed
* 0 - Operation of Heavy Equipment
* 0 - Climbing of Ladders
* 0 - Working in High Places
* 50-75 - Use of Electrical Equipment
* 25-50 - Use of Sharp Utensils
* 80 - Exposure to Blood and Body Fluids
Carrying (% of Time):
* 50 - Up to 10 Lbs
* 30 - 10-20 Lbs
* 10-30 - 20-50 Lbs
* 10 - 50-100 Lbs
* 0 - 100+ Lbs
Lifting (% of Time):
* 45 - Up to 10 Lbs
* 30 - 10-20 Lbs
* 10-30 - 20-50 Lbs
* 10 - 50-100 Lbs
* 0 - 100+ Lbs
Push/Pull (% of Time):
* 10 - Up to 10 Lbs.
* 10 - 10-20 Lbs
* 30 - 20-50 Lbs
* 10 - 50-100 Lbs
* 10 - 100+ Lbs
Visual Demands (Yes or No):
* Yes/No - Vision Essential
* Yes/No - Vision Not Essential
Environmental Demands (% of Time):
* 100 - Indoor
* 0 - Outdoor
* 0 - Hot Environment
* 0 - Cold Environment
Other (% of Time):
* 10 - Visual Strain
Job Roles:
Essential Duties
1. Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building.
* Following hospital policies and procedures (attendance, dress code, etc.)
* Following departmental policies, guidelines and procedures
* Contributing to the overall quality of services, standards of performance and department reputation
* Assumes responsibility for keeping informed about changes in policies and procedures
* Follows scope of practice and legal consequences
15%
2. Creates and maintains a safe environment for self, co-workers and facility.
* Demonstrating through practice, principles of Infection Control and Universal Precautions, adherence to OSHA standards, Hazardous Material Guidelines, Red Rules Compliance, JCAHO National Patient Safety Goals and CAP patient safety goals
* Safeguarding the rights of patients and hospital personnel to privacy by judiciously protecting information of a confidential manner
* Demonstrating proper technique and use of equipment
* Responding appropriately to emergency situations
* Promoting customer satisfaction by being responsive to clinical needs
* Demonstrates ability to perform skill specific to clinical area
15%
3. Ensures complete, accurate, and timely slide processing
* Follows interlaboratory standards for slide production
* Assesses stain quality on a daily basis prior to submitting slides to Pathologist for diagnosis
* Ensures that all tissues are triaged and assessioned
* Can produce a stained frozen section within time frame required
* Familiar with categories and theories of special stains and can reliably produce stains
* Adherence to all quality protocols in the laboratory environment
* Ensuring critical patient information and data are communicated effectively with the multidisciplinary team across the continuum of care and documented properly within the patient record
15%
4. Communicates with the healthcare team and co-workers
* Promoting a cooperative working environment by utilizing positive, constructive communication skills to facilitate proper handling of patient testing
* Communicating and addressing conflicts with appropriate personnel, utilizing listening skills, showing sensitivity, and following chain of command
* Communicating with co-workers using tact and in clear, concise, and thorough manner
10%
5. Takes personal responsibility for performance
* Attends department hospital/staff meetings
* Performing MHS requirements in a timely manner: Blackboard, vaccinations, surveys, benefits, Team Share, performance goals
* Reviews departmental routings, newsletters, minutes, emails etc.
* Demonstrating the ability to accept responsibility and be accountable for patient specimen handling/testing Demonstrating the ability to collaborate with other healthcare team members and the ability to work well with co-workers
* Demonstrating the ability to accept constructive criticism from peers and management
* Assuming responsibility for orientation and mentorship of new staff/students
* Participating and supporting system and department goals
* Demonstrating ability to utilize time effectively and efficiently
10%
6. Professional growth and development initiatives
* Maintaining professional competency by self direction (Certification renewal, annual competencies, continuing education and professional development plan)
* Initiating and facilitating change to improve quality of care, keeping abreast of new developments, and contributing to productive changes in the department
* Developing new programs and/or protocols to enhance patient care delivery
* Recommending capital equipment or other resources to enhance patient care delivery and/or department operations
* Participating in the identification, data collection and appropriate resolution of problems that may involve patients and/or department through quality process improvement activities and hospital pillars (Service, Quality, Growth, Work Place)
10%
Methodist Dallas Medical Center is one of North Texas' best places to work. And it keeps getting better. The flagship hospital of Methodist Health System, Methodist Dallas is a 595-bed acute care teaching and referral hospital. It is home to the only adult Level I Trauma Center in southern Dallas, the first and only Certified Comprehensive Stroke Center in southern Dallas, and the newly renovated Linda and Mitch Hart Breast Center. Celebrating more than 90 years of service, we strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we've earned:
* Magnet-designated hospital
* 150 Top Places to Work in Healthcare by Becker's Hospital Review, 2023
* Top 10 Military Friendly Employer, Gold Designation, 2023
* Top 10 Military Spouse Friendly Employer, 2023
* Level III Neonatal Intensive Care Unit
* Liver, kidney, and pancreas transplantation programs
Technical Support
Technical assistant job in Carrollton, TX
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence.
Job Description
Position Details:
Job Details: Help Desk Support
Duration: 6 month (may extend)
Location: Carrollton, TX
Responsibilities:
• Provide front line phone queue support for customers.
• Enter detailed information for each call into call tracking system.
• Responsible for handling all calls through resolution in a timely manner.
• Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience.
• Meet call volume, call time, and quality standards as defined by the department.
Qualifications:
• 1-2 years experience in a call center environment.
• 2+ years in supporting a technical/product software environment.
• Strong telephone skills.
• Demonstrable Product (software and web application) Support and Customer Service experience.
• Demonstrable troubleshooting skills.
Additional Information
To know more about this position, please contact:
Monil Narayan
************
monil.narayan(@)collabera.com
Technical Support Specialist I - Control 4
Technical assistant job in Irving, TX
Reporting to a Technical Support Supervisor, the Technical Support Specialist will act as a critical resource for Control4 customers in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Control4 Technical Support Specialist will handle technical inquiries, installation guidance, troubleshooting, configuration support, and service needs for Control4 in addition to a vast portfolio of 100+ brands and solutions, which requires commitment and ownership beyond the level of a traditional technical support role.
This role is suited for an individual with a minimum of 2 years of Control4 installation and programming experience who is passionate about emerging technologies, eager to tackle challenges, and capable of quickly adapting to new tools and platforms. The Control4 Tech Support Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our fellow professionals with the knowledge and confidence to succeed.
Key Responsibilities
Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs.
Providing basic support for 80+ third-party brands with limited or no formal training.
Provide Tier-1 support for ADI and Snap One's 20+ exclusive brands and solutions.
Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more.
Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers.
Process product returns efficiently while ensuring adherence to technical verification protocols.
Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance.
YOU MUST HAVE:
2+ years of professional experience installing and/or programming Control4 products.
Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
Experience troubleshooting across multiple product categories and technologies.
Experience with IoT, audio/video, networking, home automation, and surveillance technologies.
Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly.
Exceptional English communication skills, both verbal and written, with a customer-first mindset.
WE VALUE:
Control4 Automation Programmer certification or Control4 Certified Technician certification.
Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
Experience with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
Experience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
WHAT"S IN IT FOR YOU:
Competitive salary and comprehensive benefits package.
Opportunities for professional development and career advancement.
Collaborative work environment with access to cutting-edge technology.
#LI-JS1
Auto-ApplyTechnical Support Representative
Technical assistant job in Irving, TX
🚀 Join us as a Technical Customer Service Representative - Onsite in Irving, TX
🛠️ What You'll Do
Conduct QA for home inspections: review photos, validate property details, guide users through self-inspections.
Troubleshoot connectivity, pairing, and app-related issues for smart devices and sensors.
Provide installation support and onboarding for PryzmIQ and AWTOS.
Proactively engage users to drive adoption and satisfaction.
Document findings and provide feedback for product improvement.
🧠 What You Bring
1+ year in technical support, help desk, or IoT/home systems troubleshooting.
Strong communication and problem-solving skills.
Technical aptitude with mobile apps, WiFi connectivity, or smart devices.
Detail-oriented and passionate about creating smooth user experiences.
High School Diploma or GED required; Bachelor's degree preferred.
IT Service Coordinator (Onsite)
Technical assistant job in Carrollton, TX
The Service Desk Coordinator is responsible for attaining maximum utilization and prioritization of internal and field resources through daily dispatch of service requests by both monitoring and managing incoming client requests so requests can be dispatched to the appropriate resource and location. The ideal candidate must be an effective communicator, well organized and able to multitask.
Basic Functions:
Primary responsibility is overall staff coordination, not direct technical support.
Act as the single point of contact to the customer for coordinating service delivery.
Manage ConnectWise calendar appointments for all technical support staff to coordinate project and support work maximizing utilization.
Pre-process service requests as they arrive through email, manual entry, or direct customer input.
Monitor resource schedules to ensure prompt time entry on service requests.
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
Creation of service tickets for technical support staff.
Tracks and manages location of all technical support staff to ensure timely recording of all support activities and the resolutions of issues.
Assist in the creation and processing of estimates and orders.
Primary Objectives & Responsibilities:
Communicate with clients and staff to effectively schedule service tickets.
Work collaboratively with clients, support staff, and management to avoid scheduling/prioritization issues.
Maximize schedule efficiency and effectiveness of technical support staff.
Creates new requests from phone calls and offers technical support to resolve simple/fast requests immediately when possible/practical.
Schedule delivered equipment or software installation based upon estimated scope of work.
Review/prioritize outstanding support requests.
Assign and update ticket priority levels per company standards and based upon client feedback.
Ensure that the right resources are assigned, that they have the appropriate information, time allocated, and any other resources required to do the job.
While managing the schedule and/or rescheduling of any activities required to resolve tickets, also review the root cause behind any resolution delays, assignment rescheduling, etc. to ensure efficient work and timely issue resolution.
Performs scheduling for routine pre-scheduled activity, on-demand requests, and emergency requests.
Ensures that ConnectWise Dispatch Portal provides an accurate reflection of work scheduled on-site, remotely, or employee out of office.
Coordinate rescheduling as needed to accommodate urgent support requests.
Track and monitor staff location and availability.
Ensures that calendars accurately reflects staff disposition (such as ensuring that on-site/remote status is accurate).
Ensures that the company on-call schedule is current with on-call assignments.