N1-N2 support technician
Technical assistant job in Orlando, FL
Fervimax is looking for an N1-N2 support technician to assist one of our customers in Orlando (Florida).
? Requirements...
General software knowledge
Office 365
Knowledge of networks and connectivity
Knowledge of Windows 10/11
One Drive, Teams...
Effective communication skills to interact with users of varying technical levels.
Ability to solve problems efficiently and provide excellent customer service.
Valuable: English
What does your DAY-TO-DAY look like? Responsibilities...
Technical and administrative support, resolving doubts and queries.
Software maintenance (patches, software, corrective or preventive changes for correct operation, installation of new software and/or new functionalities).
Collaboration in the analysis of service improvements and implementation of improvements agreed with the customer.
Management of warranties and incidents with manufacturers together with the team.
What can we offer you?
Contract: Permanent
Project duration: Stable
Working method: On-site (Orlando - Florida)
Flexible office hours
Salary: Negotiable
Are you interested? Don't hesitate to apply with your current resume.
Technical Support Engineer - Integrations
Technical assistant job in Orlando, FL
IDR is seeking a Technical Support Engineer - Integrations to join one of our top clients for an opportunity in Orlando, FL. This role involves providing advanced technical support for complex systems, software, and integrations within a dynamic IT environment. The company specializes in cutting-edge technology solutions and is dedicated to delivering exceptional customer service.
Position Overview for the Technical Support Engineer - Integrations:
Provide technical support to administrators, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging complex computer systems, software, and networked environments.
Respond to escalated situations where first-line support has failed to resolve issues, offering in-depth troubleshooting and resolution.
Analyze data to identify potential causes of technical problems and collaborate with engineering teams for solutions.
Understand and support the ServiceNow platform, cloud technologies, and troubleshooting practices to resolve complex technical cases.
Act as a customer advocate, ensuring successful resolution of technical queries and unexpected behaviors within the platform.
Requirements for the Technical Support Engineer - Integrations:
Troubleshooting or configuration knowledge on LDAP/Active Directory, SSO, or other authentication/user management systems (e.g., Azure AD, Okta, SAML, SiteMinder).
Understanding of email troubleshooting (e.g., Office 365, Exchange).
Knowledge of web services (SOAP, REST).
Experience in data extraction technologies (e.g., JDBC, ODBC) and exporting/importing data between systems.
Working knowledge of network troubleshooting tools and techniques (e.g., Ping, Telnet).
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.
Technical Support Specialist
Technical assistant job in Oviedo, FL
Product Support Technician Success Profile
*This role will be advertised as Technical support specialist but internally will be called Product support specialist.
Wavetronix is seeking a skilled and motivated individual to join our support team as a Product Support Technician. A successful candidate will be responsible for providing technical support and assistance to our customers while maintaining strong relationships with them. The Product Support Technician will play a crucial role in ensuring customer satisfaction and promoting the effective use of our products.
Note: This role will be open in our Springville, UT, Nashville, TN, and Oviedo, FL location. Any location will be required to work onsite M-F 5am-2pm MT/6am-3pm CT/7am-4pm ET.
A successful Support Technician Success will:
Provide world-class support for Wavetronix products on the phone, via email, and in person.
Document and track all customer interactions in CRM, including cases, activities, and communication.
Track and update RMAs providing reports/updates to customers and internal teams.
Demonstrate expert-level knowledge of all Wavetronix products, including hardware, software, drivers, and licenses.
Master installation, configuration, and troubleshooting of Wavetronix products.
Provide support for on-site installation/configuration of products and diagnose technical errors or problems, either over the phone, via email, or in person.
Document processes, produce detailed trip reports, and maintain CRM knowledge base.
Collaborate with the team, share information across the organization, and ensure final resolutions for support issues.
Comprehend customer requirements, make appropriate recommendations, and escalate support issues when necessary.
Provide technical training on products to customers, both in the field and in-office.
Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations.
Build positive relationships with customers and provide excellent customer support.
Vet customers for access to the Wavetronix customer portal, assign access levels, and update accurate information in CRM.
Maintain an expert-level understanding of Dynamics 365 Customer Service.
Possess strong written and verbal communication skills.
Collaborate actively in a team-oriented environment to accomplish shared goals and support cross-functional initiatives.
Communicate proactively and professionally with team members and managers to ensure alignment, share updates, and resolve issues.
Participate in ongoing training and development opportunities to enhance personal growth, improve job-related skills, and contribute to team success.
Perform other duties, tasks, and responsibilities, including as listed in GlassFrog, and support other teams as assigned, which may fall outside the essential duties and responsibilities.
Requirements:
Previous experience in a similar technical support role.
Strong technical background with a technical degree or certifications
IMSA Signal Technician Level I or Level II (Field) a plus but not required.
Excellent problem-solving and troubleshooting skills.
Proficiency in using CRM systems, preferably Dynamics 365 Customer Service.
Knowledge of networking concepts.
Exceptional written and verbal communication skills.
Ability to work independently and within a team.
Willingness to travel to multiple locations as required.
Self-motivated and driven to achieve customer satisfaction.
Strong organizational and time management skills.
Compensation: 19-28/hr
More specifically, the successful Product Support Technician will exhibit core competencies based on an aggressive training schedule as follows:
3 Month Milestones
Understand company core values, strategies, and initiatives.
Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment.
Able to effectively use mobile and desktop tools and applications.
Have a positive relationship with Wavetronix customers.
Able to understand and effectively communicate technical procedures and processes to customers.
Comprehend customer requirements and make appropriate recommendations to the client.
Effectively communicate and cooperate with Technical Services and share information across the organization.
Demonstrate a functional knowledge of the RMA process.
Navigate CRM and ERP systems proficiently and demonstrate the ability to create records in both systems.
6 Month Milestones
Master installation and configuration of Wavetronix products.
Demonstrate the ability to troubleshoot, test, repair, and service technical equipment.
Demonstrate functional knowledge of Wavetronix non-core product line.
12 Month Milestones
Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products.
Learn intersection and controller cabinet basic operation.
Perform at least 5 solo technical customer visits.
Wavetronix is the leader in radar in the Intelligent Traffic Industry. Our best Product Support Technicians can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem.
If you are a dedicated and customer-oriented individual with a passion for technical support, we encourage you to apply for the position of Product Support Technician. Join our team and help us deliver world-class support to our valued customers.
About Wavetronix
Wavetronix' core purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities.
Wavetronix is an affirmative action equal opportunity employer.
Business Technology Support Specialist
Technical assistant job in Oviedo, FL
The Business Technology Support Specialist provides comprehensive support across IT operations, business systems, and cross-departmental technology initiatives. This role handles day-to-day IT support requests, user access management, asset tracking, and data integrity assurance while also contributing to IT project coordination, reporting, and process improvement.
The Business Technology Support Specialist upholds and promotes the company's culture, values, and mission: Honor God, Help People, Save Lives.
Requirements
IT Operations & Helpdesk Support
* Serve as the first point of contact for IT and business system support requests.
* Diagnose and resolve hardware, software, and network issues across Windows, mac OS, ChromeOS, iOS, Android, and printing devices.
* Manage onboarding and offboarding, including provisioning of accounts, devices, and access rights.
* Maintain IT documentation, asset inventories, and access records to ensure compliance.
* Tracks project timelines and resources to help IT leadership make logistical decisions.
* Support business continuity and backup systems.
Project Coordination & Communication
* Track IT project tasks, deliverables, and schedules across teams and vendors.
* Maintain project plans, calendars, and timelines aligned with company priorities.
* Prepare meeting agendas, notes, and presentations.
* Schedule and facilitate meetings, ensuring action items are documented and followed up.
* Draft and distribute project communications and updates.
Reporting, Analytics & Documentation
* Assist with creating reports and dashboards for IT performance, system adoption, and project progress.
* Compile metrics and insights from various systems to support data-driven decision-making.
* Maintain digital organization for IT and business systems documentation to ensure accessibility and version control.
System Integrations & Automation Support (Growth Area)
* Assist in developing and maintaining system integrations and workflow automations under guidance from IT leadership.
* Support data-related tasks such as imports, exports, validation, and reporting.
* Help document integration connections, dependencies, and troubleshooting steps.
* Contribute to initiatives that improve system reliability, user experience, or cross-system consistency.
Qualifications & Skills
Minimum Qualifications
* High School Diploma or equivalent.
* Proficient with Windows 10/11 and Google Workspace applications.
* Strong organizational, communication, and problem-solving skills.
* Hands-on experience providing technical support or resolving IT-related issues (whether in a professional or other environment).
* Awareness of common cyber threats and best practices for safe computing.
Preferred Qualifications
* Familiarity with IT support ticketing, ITSM, and/or project coordination systems.
* Experience with Windows Server or similar environments.
* Experience with Google Workspace administration, NetSuite, and project tools such as Asana, Monday.com, or Jira.
* Basic knowledge of Ethernet networking, device configuration, and IT troubleshooting.
* Proficient in leveraging API libraries for the development of cross-system integrations and inter-system automations.
Work Environment and Time Requirements
The Business Technology Support Specialist works a standard work week in an office environment.
A standard work week may involve:
* 65% IT L1 and L2 Technical Support
* 15% Staff and Device Provisioning/Deprovisioning
* 15% IT Administrative Tasks
* 5% Growth Areas/Training
Key Results Areas (KRAs)
* IT Operations & Helpdesk Support
* IT Documentation & Compliance
* Data Integrity & System Reliability
Key Performance Indicators (KPIs)
* Average Time to Close Ticket
Onsite Safety, Inc. is an Equal Employment Opportunity (EEO) employer and Drug-Free Workplace and prohibits employment discrimination against employees and applicants based on their age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
Technical Support Specialist
Technical assistant job in Pine Castle, FL
Responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and operational readiness. Develops and delivers computer-based training materials tailored to Navy operational units and systems.
Responsibilities:
Analyze operational and training data to assess performance and identify improvements.
Create and present computer-generated reports and written materials for Navy Fleet personnel, including flight crews, ship/submarine commanding officers, and operational staff.
Develop instructional materials and deliver presentations to large, diverse audiences.
Operate computer-based systems for simulation, analysis, and reporting.
Apply knowledge of Navy operational and administrative directives and procedures.
Qualifications:
Bachelor's degree preferred.
3 to 5 years of relevant experience required.
Strong analytical, communication, and presentation skills.
Familiarity with Navy systems, tactics, and operational environments.
Secret Clearance required with ability to obtain TS/SCI
Benefits: Sayres Defense offers a competitive benefits package including medical, dental, and vision insurance, retirement plan options, paid time off, and additional employee support programs. Eligibility and specific offerings may vary based on position, location, and other factors.
The position description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this position. The incumbents may be requested to perform position-related tasks other than those stated in this description. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, disability or veteran status.
At Sayres, our employees enjoy an atmosphere conducive to realizing their potential through personal and professional development while simultaneously exceeding customers' expectations. We offer a broad spectrum of technical, engineering and administrative services including acquisition, financial and program management; fleet synthetic training; logistics; ship construction engineering; systems engineering and integration; wargaming; test and evaluation; security, counterintelligence and policy analysis.
Sayres is headquartered in Washington, DC with offices throughout the United States and has a presence abroad.
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Medication Technician (Medication Assistant)
Technical assistant job in Daytona Beach, FL
Are you an experienced Medication Technician looking for a new opportunity? Sunscape Daytona Beach is currently searching for an experienced Medication Technician to provide care and assistance of medication administration for our amazing residents according to their Individual Service Plan and Physician Orders. If this sounds like an opportunity you might be interested in apply today! We would love the opportunity to speak with you!
Sunscape Daytona Beach, an AgeWell Solvere Living managed community, is a gorgeous Assisted Living and Memory Care community located in beautiful Daytona Beach, Florida. Come join our amazing team! Apply today!
As a Certified Great Place to Work for 6 years in a row, AgeWell Solvere Living proudly offers the following benefits:
Medical, Dental, and Vision
Company paid Life Insurance and Voluntary Disability
Paid Time Off and Holidays
401(k) Retirement Savings Plan
At AgeWell Solvere Living we value Diversity, Equity and Inclusion. To learn more about our philosophy click on the link below:
Our Declaration for Diversity, Equity and Inclusion
Purpose:
The Medication Assistant is responsible for the care and assistance of medication administration of residents according to their Individual Service Plan and Physician Orders. They report to the Wellness Director or their designee.
Qualifications - Education and Experience:
Each team member who assists or administers medication shall be authorized by the applicable state governing authority.
Meet requirements of the state assisted living medication assistant guidelines
Preferably experience in medication assistance with older adults.
Experienced and interested in working with older adults.
Demonstrates organizational skills
Mature, pleasant, friendly, and cheerful personality.
Responsibilities - Essential Functions:
Administer and/or assist with self- administration of prescribed medication to residents and maintain related medical records under the supervision of the RN and/or LPN.
Verify identity of resident receiving medication and record name of drug, dosage, route, and time of administration on specified forms of records.
Presents medication to residents and observes ingestion or other application, assists or administers medication, using specified procedures.
Take vital signs or observes residents to detect respond to specified types of medication and prepares report or notifies designed personnel of unexpected reactions.
Document reasons prescribed drugs are not ingested by resident.
Adhere to community medication policies.
Administers or assists with medication administration via the following routes: oral, topical, eye, ear and nose, rectal, transdermal, sublingual and buccal per state and certification guidelines.
May receive supply of ordered medications from the pharmacy
May record and restock medication inventory.
Complete required annual medication training.
Provide personal care to the resident in a compassionate and understanding manner.
Under the direction of the RN or Wellness Manager, the medication assistant may perform the following duties:
Provide bed bath, shower or tub bath as appropriate
Provide appropriate care of skin, hair, nails, mouth and feet
Provide good body alignment, positioning, and range of motion exercises for non-ambulatory patients
Assist resident in and out of bed and with ambulation
Assist resident with use of bedpan, urinal, commode and bathroom
Assist with feeding and dressing residents
Monitor and record temperature, pulse, respirations and blood pressure, as directed by the Wellness Manager. Significant changes in the resident's condition will be reported to the Wellness Manager immediately.
Change simple dressings and ostomy bags
Assist with catheter cares
Remind and assist resident in taking pre-measured medications
Maintain an accurate and complete record of care provided and document observations appropriately
Perform various housekeeping duties related to resident care
Responsible for maintenance of electronic medical records, written documentation, assuring accuracy, completeness and compliance with regulations, certification standards, legal and ethical standards.
Provides outstanding service to all Residents, family members, responsible persons, and visitors of Residents.
Facilitates socialization among Residents by leading activities
Invites and/or reminds Residents to participate in planned activities.
Carries out other duties as assigned by the Wellness Director or designee to ensure smooth operation of the program and to meet resident needs
May have their picture taken and image used in social media or community advertising.
May be video recorded from devices installed by families in residents' apartments.
X-Ray Tech/MRI Tech Assistant
Technical assistant job in Orlando, FL
Part-time Description
We are the number one outpatient imaging company in Northeast Florida and are now expanding into Orlando! Come be a part of a supportive team that wants to see you grow in your career!
Precision Imaging Centers is now hiring Radiologic Technologists who are interested in the opportunity to cross-train in MRI while also providing technical assistance in MRI at our Orlando center! Must hold a current license as a Radiologic Tech by the state of Florida and be registered with the ARRT. Schedule is PRN as needed, flexibility to work weekends is a must.
Position OverviewEssential Job Functions
Take patient medical history before an exam. (10%)
Correctly interpret doctors' written scanning instructions. (10%)
Explain procedures to patients to reduce anxieties and obtain patient cooperation for a diagnostic exam. (10%)
Position patients and use immobilization devices to obtain optimum views of specific areas of the body. (10%)
Set appropriate technical parameters, operate MRI machine and related equipment, and observe image data on computer monitors. (30%)
Evaluate MRI images for technical quality and necessity of repeats. (10%)
Assist radiologist with arthrograms. (10%)
Assist other modalities as needed. (10%)
Non-Essential Job Functions
Restock supplies.
Routinely sanitize waiting & procedure rooms.
Management Responsibilities
Does this position directly manage others? No
RequirementsEducation Required
ARRT(R) and FL Licensed as a Radiologic Technologist
BLS certified
High School Diploma/GED required
Previous Related Work Experience Required
Medical Terminology preferred (1 year)
Previous Supervisory/Manager Experience Required
No
Other Skills/Abilities
Strong written & verbal communication
Ability to work in a high-paced environment
Knowledge of medical terminology
Knowledge of radiological procedures
Venipuncture
Physical and Working Requirements
Ability to sit, bend, and stand for extended periods of time.
Ability to lift up to 25 pounds from ground to waist level.
Work Availability / Hours Required
Various shifts, including evenings and weekends as needed. No overnights.
Competencies
Dependable
Flexible
Team Player
Compassionate
Time Management
Our Staff Receive:
Benefits for full-time employees, including Medical, Dental, Vision, and 401k
Competitive pay
Flexible schedules
Work-life balance
PTO for part-time and full-time employees after 90 days
Cross-training in other modalities like CT if desired
Rewards, recognition, and referral bonuses
Precision Imaging Centers specializes in 7 different modalities, and we continue to grow our professional teams throughout Florida. We have 5 offices in Northeast Florida, with our newest office in Orlando opening now. Come grow your career with us!
Thank you for considering a career with Precision Imaging Centers. Number one in outpatient imaging! Requirements
ARRT(R) and FL Licensed as a Radiologic Technologist
BLS certified
High School Diploma/GED required
Additional Requirements:
Candidates hired for cross-training in MRI, CT, or Mammography are expected to scan independently within three months
Certification in the cross-trained modality must be obtained within twelve months
Salary Description 25-30 per hour
IT SUPPORT ANALYST I (Ocala, FL - Onsite Position)
Technical assistant job in Daytona Beach, FL
Job Title: IT Support Analyst I Location: Ocala, FL (Onsite) Job Type: Full-Time Company: Reliance Management Services
About Us Reliance Management Services is committed to delivering innovative support solutions in a collaborative and fast-paced environment. We're looking for a motivated IT Support Analyst I to join our growing team. If you're passionate about technology and thrive in a remote setting, we want to hear from you.
Position Summary The IT Support Analyst I will play a key role in maintaining, troubleshooting, and upgrading computer systems, software, and peripherals. You'll provide day-to-day technical support across the organization and help improve systems performance, ensuring a seamless user experience-especially during overnight hours.
Key Responsibilities
Install, configure, and upgrade operating systems and business software
Set up and support computer hardware, monitors, network equipment, and peripherals
Troubleshoot and resolve hardware, software, email, network, and peripheral issues
Support users via centralized help desk and provide clear technical guidance
Document equipment repairs, installations, and removals
Train users on common business applications (e.g., Microsoft Office Suite)
Contribute to system planning, hardware/software recommendations, and procedures
Stay up to date on technology trends and make proactive suggestions
Maintain user confidentiality and adhere to company protocols
Qualifications
High school diploma or GED required
2+ years of experience in IT support or related field (or equivalent education and experience)
Must reside in Florida and be able to travel to Daytona Beach or Ocala, FL as needed
Valid Florida Class E driver's license and clean driving record
Strong understanding of computer hardware, networks, and business software
Experience supporting users in a professional IT environment
Excellent troubleshooting skills and ability to explain complex issues clearly
Strong organization, time management, and communication skills
Ability to work independently and manage overnight responsibilities effectively
Preferred Skills
Knowledge of server and network infrastructure
Experience with financial or healthcare IT systems
Familiarity with modern communication tools and ticketing systems
Why Join Us? At Reliance Management Services, your work matters. We foster a people-first culture where your ideas are heard, your efforts are appreciated, and your career growth is supported. Join a team that's focused on both technical excellence and meaningful collaboration.
Employee Benefits
15 days Paid Time Off (PTO)
8 Paid Holidays
Medical, Dental & Vision Insurance
Paid Life and AD&D Insurance
Employee Assistance Program (EAP)
Employee Recognition Programs
Corporate Discounts
401(k) Program
Employee Referral Bonus Program
Equal Opportunity Employment Reliance Management Services is an Equal Opportunity Employer. We are a drug-free and tobacco-free workplace. Employment offers are contingent on passing a background check and drug screening. We participate in E-Verify.
Auto-ApplyTechnician Associate-Spectrometer
Technical assistant job in Orlando, FL
About Us: Ocean Optics is a fast-paced, high performing and high growth organization that was recently named one of Orlando's Best Places to work! Our people thrive in an inclusive, innovative, and collaborative culture. Join our team of instigators of the possible where WE MEASURE WHAT MATTERS .For more information please visit **************************
ABOUT THE OPPORTUNITY
Use in house software applications to program circuit boards and calibrate light measuring devices
Perform bench-type processes to complete mechanical, optical and electrical assemblies, and sub-assemblies, using hand tools, and electronic and pneumatic tooling.
Report defective materials or questionable conditions to the department supervisor.
Maintain the work area and equipment in a clean and orderly condition and follows prescribed safety regulations.
Complete tasks as directed by manufacturing schedules with minimum supervision
Work performed in a shop environment.
May work at different workstations as production needs require, or shifts from one station to another, during the assembly process
ABOUT THE CANDIDATE
Our ideal candidate will bring the following knowledge and experience:
Minimum 3-year related factory experience
High school diploma or equivalent
Attention to detail, able to use soldering tools, good dexterity, ability to multi-task, and ability to work alone and in groups.
Use and be familiar with assembly and measuring tools, interpret visual aids and must be able to perform simple shop math
Electro-Optical assembly background a plus.
Ability to learn new skills in a timely manner, interpret visual aids and work overtime when needed.
Be proficient with Microsoft Office (Word, Excel, Outlook)
ABOUT THE COMPANY
Ocean Optics pioneered miniature spectrometers and delivers spectral solutions to researchers, OEMs and industrial customers, also designs and builds industrial-grade photonics systems for material inspection, chemical identification and quality assurance.
Our mission is to lead in creating precise yet practical optical solutions that enable researchers and industry to solve meaningful problems in health, safety and the environment. We have discovered, refined and delivered new approaches to solving problems with spectroscopy and imaging technologies. Backed by deep experience, we are working within applications including biomedical, semiconductors, research & science, industrial, environmental, food & agriculture, and safety & security.
We partner with customers to achieve ambitious goals, leveraging the power of light for advancement in health, safety and the environment.
With more than 200 employees worldwide, including in the US, Europe, and Asia, we leverage the wealth of knowledge from a diverse and multidisciplinary team, which drives our growth and high performance. Ocean Optics is a subsidiary of Halma plc, an international market leader in safety, health, and environmental technology.
ABOUT THE PERKS
Ocean Optics offers a comprehensive compensation package and health and wellness benefits. Also, as a member of the Halma Group of companies (*************** our employees enjoy excellent career development, networking, and advancement opportunities worldwide.
EQUAL OPPORTUNITY EMPLOYER (US)
Ocean Optics is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
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Auto-ApplyIT Help Desk Technician
Technical assistant job in Orlando, FL
Job DescriptionDescription Our Help Desk Technicians are the best of the best. Each day we have the privilege of putting smiles on the faces of hundreds of clients. Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear. The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid-sized businesses.
Please note: we are not a recruiter or placement service.
Position OverviewWhat you'll be doing as an IT Help Desk Technician:
Support Microsoft Windows desktop and server technologies
Consult with clients and offer guidance on technology use and best-practices
Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner
Communicate the need for escalation promptly if you are unable to resolve the issue
Provide fast and friendly tech support to end-users, IT managers, and C-level executives
Typical Week: 85% help desk, 10% server/network support, 5% training/meetings
You are a great IT Help Desk Technician candidate if you have.....
Bachelor's Degree, business related field preferred, or equivalent experience
Minimum of 1 year experience working in a 50+ user Windows desktop/server environment
Well-rounded Microsoft desktop technology experience and user support
Experience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols
Motivation and drive to develop yourself personally and professionally
Strong communication skills both verbal and written
Excellent customer service skills
Perks of working here as an IT Help Desk Technician:
WFH Flexibility
Focus on Work/Life Balance
We match 4% on your 401K
Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year
Comprehensive benefits package which includes paid life insurance and paid long term disability
Peerfit membership - providing free access to many local gyms and studios
Paid Maternity, Paternity and foster leave
Quarterly employee/family outings
Career Path road mapping
$200 spend in our iVenture Company Store on your anniversary year with us as well as upon joining our team
Real Culture initiatives and recognition, not just pizza parties
360 degree feedback. You talk, we listen.
Mileage reimbursement
Super cool technology - virtual lab, paid certifications and training days
iVenture is rated by its employees as a "Great Place to Work" and has a strong culture and exceptional core values
Additional Information:
Valid driver's license and insurance with reliable transportation. This position requires infrequent local travel.
Smoking is prohibited at all client sites and iVenture offices
Technician Associate-Spectrometer
Technical assistant job in Orlando, FL
About Us: Ocean Optics is a fast-paced, high performing and high growth organization that was recently named one of Orlando's Best Places to work! Our people thrive in an inclusive, innovative, and collaborative culture. Join our team of instigators of the possible where WE MEASURE WHAT MATTERS .For more information please visit **************************
ABOUT THE OPPORTUNITY
Use in house software applications to program circuit boards and calibrate light measuring devices
Perform bench-type processes to complete mechanical, optical and electrical assemblies, and sub-assemblies, using hand tools, and electronic and pneumatic tooling.
Report defective materials or questionable conditions to the department supervisor.
Maintain the work area and equipment in a clean and orderly condition and follows prescribed safety regulations.
Complete tasks as directed by manufacturing schedules with minimum supervision
Work performed in a shop environment.
May work at different workstations as production needs require, or shifts from one station to another, during the assembly process
ABOUT THE CANDIDATE
Our ideal candidate will bring the following knowledge and experience:
Minimum 3-year related factory experience
High school diploma or equivalent
Attention to detail, able to use soldering tools, good dexterity, ability to multi-task, and ability to work alone and in groups.
Use and be familiar with assembly and measuring tools, interpret visual aids and must be able to perform simple shop math
Electro-Optical assembly background a plus.
Ability to learn new skills in a timely manner, interpret visual aids and work overtime when needed.
Be proficient with Microsoft Office (Word, Excel, Outlook)
ABOUT THE COMPANY
Ocean Optics pioneered miniature spectrometers and delivers spectral solutions to researchers, OEMs and industrial customers, also designs and builds industrial-grade photonics systems for material inspection, chemical identification and quality assurance.
Our mission is to lead in creating precise yet practical optical solutions that enable researchers and industry to solve meaningful problems in health, safety and the environment. We have discovered, refined and delivered new approaches to solving problems with spectroscopy and imaging technologies. Backed by deep experience, we are working within applications including biomedical, semiconductors, research & science, industrial, environmental, food & agriculture, and safety & security.
We partner with customers to achieve ambitious goals, leveraging the power of light for advancement in health, safety and the environment.
With more than 200 employees worldwide, including in the US, Europe, and Asia, we leverage the wealth of knowledge from a diverse and multidisciplinary team, which drives our growth and high performance. Ocean Optics is a subsidiary of Halma plc, an international market leader in safety, health, and environmental technology.
ABOUT THE PERKS
Ocean Optics offers a comprehensive compensation package and health and wellness benefits. Also, as a member of the Halma Group of companies (*************** our employees enjoy excellent career development, networking, and advancement opportunities worldwide.
EQUAL OPPORTUNITY EMPLOYER (US)
Ocean Optics is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
#LI-KS1
#LI-Onsite
Auto-ApplyIT Help Desk Technician
Technical assistant job in Orlando, FL
Enterfusion is seeking an enthusiastic IT Help Desk Technician to join our growing team!
As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting assistance, ensuring client satisfaction, and promoting a productive technical atmosphere. Your practical technical skills and problem-solving expertise will be vital in helping us sustain seamless operations across the organization.
A successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate outstanding customer service abilities. As the first point of contact for customers, the Help Desk Technician must be adept at accurately prioritizing tickets. This role is situated in a dynamic work environment that offers employees the chance to tackle challenges and gain experience with new and evolving technologies.
Requirements
KEY RESPONSIBILITIES:
Provide technical support via phone, email, and in-person.
Troubleshoot hardware/software issues for desktops, laptops, and mobile devices.
Assist in setting up new employee workstations and documenting solutions in the ticketing system.
Escalate complex issues to senior IT staff.
Help with software upgrades, maintain IT equipment inventory, and assist in procurement.
Participate in IT projects to enhance operational efficiency and prioritize service tickets.
Configure computers, software, and networks; upgrade hardware and remove viruses.
Ensure proper backups to prevent data loss and troubleshoot various IT problems.
Administer servers, desktop computers, printers, network devices, and perform software deployments.
Recommend hardware devices to the sales team and perform other duties as assigned.
QUALIFICATIONS:
Strong technical knowledge of computer systems, mobile devices, and tech products.
Familiarity with Windows and mac OS, and common software applications.
Exceptional teamwork, communication, and customer service skills.
Efficient troubleshooting and problem resolution abilities.
IT certifications (e.g., CompTIA A+) are desirable.
Working knowledge of Microsoft Office tools.
Excellent written and verbal communication.
High attention to detail and phone etiquette.
Experience supporting at least one of the following:
AWS cloud services (S3, EC2, VPC) or Microsoft Azure.
Windows 2012 Server or newer Active Directory.
Troubleshooting enterprise network equipment.
VoIP technologies (Asterisk, Switchvox, Cisco Unified Communications).
Ubiquiti or Cisco Wi-Fi troubleshooting.
Microsoft O365 management and migrations.
Windows 10 or 11 Desktop OS support.
WORK ENVIRONMENT:
This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth.
TRAVEL:
The position is based in downtown Orlando and may require some planned travel around Florida and other states which would total up to 25% of workdays.
JOB TYPE:
Salary, Full-time, Non-exempt
HOURS:
The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per week.
JOIN OUR TEAM!
If you are looking to establish your career in IT and become part of a vibrant team dedicated to providing high-quality technical support, apply today to become a valuable member of Enterfusion!
Benefits
COMPENSATION:
Annual salary of $48,000-65,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance.
Benefits Include:
✅ Paid Time Off (PTO) - Accrual begins after 90 days, with increasing PTO over time.
✅ Health Insurance - Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue.
✅ Life Insurance - Company-paid coverage for employees.
✅ Short- & Long-Term Disability Insurance - Income protection benefits provided.
✅ SIMPLE IRA - Enterfusion matches employee contributions up to a set percentage.
✅ Continued Learning - Reimbursement for required or beneficial certifications, plus training support.
Join Enterfusion and be part of a team that invests in your success! 🚀
Auto-ApplyIT Support Specialist
Technical assistant job in DeLand, FL
IT Support Specialist
Company Overview: Our client has an exciting opportunity for an IT Support Specialist with successful and progressive experience in resolving routine to moderately complex problems or issues and will complete all tasks with a positive, customer\-service oriented attitude.
Position Summary: The successful candidate shall have a minimum of 3\-5 years of related work experience. The candidate responds to client requests and provides troubleshooting assistance and support related to hardware and\/or software issues. Listens to the client situation, ask appropriate\/relevant questions, run diagnostic tests, isolates the problem, determines solution and\/or fix as needed to resolve the issue and implements the solution.
Responsibilities:
· Provide day\-to\-day support of desktop PC software applications.
· Maintain the IT asset inventory database.
· Works with end\-users in analyzing, troubleshooting, and resolving hardware\/software and basic network support issues.
· Diagnose and resolve technical hardware and software issues.
· Log service requests as open tickets, maintain status, and provide follow\-up both to end users and to senior members of the IT team.
· Schedule and install new hardware and software applications.
· Perform preventative maintenance on computer equipment.
· Develop and follow standard help desk procedures.
· Ability to assist other technicians with issues and take ownership of an issue that was initially worked on by another technician.
· Willing to take the lead on varied projects.
· Willing to travel to remote sites.
· Perform other duties and responsibilities as assigned.
· Log all IT issues in the tracking system.
· Work on IT projects as assigned by the IT Support Manager.
Qualifications:
· Associate or bachelorâs degree in technology related field (desirable) or 3\-5 years of related work experience
· A CompTIA A+ and\/or CompTIA Network+, or MCTS Windows 7 Certification desirable.
· Familiarity with Help Desk practices, ticket systems, team environment, etc. (Spiceworks).
· Experience with remote troubleshooting (TeamViewer).
· Experience with VPN.
· Knowledge in Active Directory Users and Computers.
· Working knowledge of Windows 7, 8, and 10.
· Working knowledge of multi\-function printers (HP, Canon, Ricoh).
· Knowledge and experience of customer service practices.
· Good working knowledge of networking.
· Good working knowledge in Telecom and VoIP technology.
Necessary Attributes:
Must possess the ability to adapt to different personalities and management styles.
Team player with excellent interpersonal skills.
Self\-starter with excellent verbal and written communication skills.
Reliance on experience and judgment to plan and accomplish goals.
Dedicated, organized and hard working.
Please see HR for information on physical demands and work environment of this job.
"Sunshine Enterprise USA LLC is an âEqual Opportunity EmployerâMinorities, Females, Veterans and Disabled Personsâ
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Technical Support Analyst in Orlando, FL - Hybrid Role
Technical assistant job in Orlando, FL
Please share profile to [email protected] Duration: Long Term Hybrid Role: Work Persona - Flexible: Weekly on Wednesday and Thursday at the office. Overview: Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering.
What you will do in this role:
• Be a Customer Advocate providing support to users/administrators of our platform
• Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
• Resolve technical cases?created by customers looking for?help to understand or?troubleshoot unexpected?behaviors or answer technical?questions about the ServiceNow?software and platform.
• Gain an understanding of?the ServiceNow platform and all?core functionality.
• Analyze data with a?view to isolate the potential?cause of the issue.
• Involve others to?accomplish personal and group?goals.
What you will need to be successful in this role:
• Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder)
• Understanding of Email?Troubleshooting (e.g. Office 365, Exchange )?
• Knowledge on Web?Services (SOAP, REST)?
• Experience Data Extraction Technologies (e.g. JDBC, ODBC)
• Hands-on experience exporting/importing data between separate systemS
• Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
• Hands on experience in any?bi-directional, integration between two systems?
• Some experience with Scripting languages:? JavaScript, Python, Perl, Unix Shell, Windows Shell)
• Experience with relational databases (e.g. MySQL, Oracle)
• Experience with the gathering and reading of various log files including tools like Splunk
Hiring Manager Notes
Integrations gets a mix of issue types that typically center around there broad topics:
• Email Configuration and Maintenance (Not just Outlook App)
• SSO/Authentication (Candidate should Know who to configure the tecnologiy and how this works internally, NOT just assign or grant user/permissions).
• Web Services
• Scripting /Rest API
• Database issues
Given the wide variety of issues that we get there is no 1 or 2 must have skills. Instead we are looking for candidates that some firsthand experience in as many of these technical areas as possible as it speeds up the ramp up time.
Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role?
• Web Services (SOAP/REST), Networking fundamentals, scripting and familiarity with a programing language
• What backgrounds/skills can we be more flexible with that can be learned on the job?
• SSO and authentication, Email protocols and servers
What will the interview process look like?
• First round - 30 to 45 minute monitoring phone interview (behavioral and technical questions)
• Second round - 1 hour panel interview with 2-3 engineers and hiring manager (technical questions)
• Final Round - Optional
Auto-ApplyTechnical Support Analyst
Technical assistant job in Orlando, FL
Job DescriptionSalary:
Were Hiring! Helpdesk Technician Tier 2 Support (Managed Services)
Eola Technology Partners is seeking a skilled and motivated Tier 2 Helpdesk Technician to join our growing Managed Services team.
If youre passionate about solving complex technical issues, providing excellent customer support, and want to grow in a collaborative IT environmentwe want to hear from you.
Key Responsibilities:
Setup and maintain customers' networks, Office 365/Google Workspace environments, and hosted voice environments
Provide on-site support at client locations for troubleshooting and deployments
Serve as an escalation point and mentor to Tier 1 team members
Meet and exceed SLA standards with timely ticket resolution and top-tier customer service
Participate in on-call rotation for remote support escalations
Qualifications:
Bachelor's degree in IT, Computer Science, Business Administration, or equivalent experience
4+ years of diverse technical experience supporting Microsoft 365, Exchange Online, SharePoint Online, Intune, and Azure
Must be authorized to work in the U.S. and pass a background check
Must pass an initial and random drug screening
Desired Skills:
Proficiency with Office 365 and Google Workspace administration and support
Experience deploying and managing Intune with Windows Autopilot
Familiarity with Microsoft Defender for Endpoint
Working knowledge of Windows PowerShell scripting
Microsoft certifications such as MS-900, MS-700, MS-500, MS-100 and/or AZ-100 preferred
Experience supporting end users and documenting procedures/user guides
Strong written and verbal communication skills
Ability to multitask and manage concurrent projects
Detail-oriented, self-motivated, and adaptable under pressure
Skilled at translating technical concepts into user-friendly explanations
Location: ETP Office
*NOTE this is not a remote position
Full-Time | Competitive Pay | Career Growth Opportunities
Tech Support Specialist II
Technical assistant job in Orlando, FL
Job Details FL Office - Orlando, FL Full Time $23.00 Hourly AnyDescription
Technical Support Specialist II
Technical Support Specialist II assists all levels of support within the technical support department. The primary responsibility is to be the main contact for customers to provide technical support and service for CrossLink products. Must have a thorough understanding of Customer Service and Technical Support procedures and policies to ensure that clients issues are resolved timely and accurately. Required tasks include resolving escalations from Technical Support Agents.
Essential Responsibilities:
To receive inbound telephone calls, chat messages, and emails from customers on product questions.
To provide customers with a user-friendly explanation and follow-ups developing relationships, assurance, and confidence.
Create Jira Issues and ensure issues are fully documented to allow for a seamless escalation to other personnel.
Monitor Jira Issues and escalate to ensure problems are handled as expeditiously as possible.
Analyze customer cases to identify trends and specific customer pain points to drive improvement in service quality and effectiveness.
User professional judgement to resolve problems.
Serve as a point of contact for large customers.
Assist seasonal technical support agent and resolve/report problems.
Owning and driving various aspects of quality assurance from a technical support team perspective.
Provide assessment of existing systems and recommend improvement.
Work effectively either solo or in a team.
Performs additional related duties as assigned by management.
Must have excellent communication skills (verbal and written).
Prepare for and support new products within technical areas.
Preferred Skills:
Associates Degree in Computer Science, or 3 years of experience
2 years software technical support in a call center environment, Windows Environment, Network Functions, and Configurations and Software Applications
2 years Customer Service
Bi-Lingual (English/Spanish)
Basic knowledge of Tax concepts
Technical Support Specialist
Technical assistant job in Ocoee, FL
at our headquarters. iCoreConnect (NASDAQ: ICCT) is a national provider of secure communications for high-compliance industries including healthcare, finance, and legal. The company is headquartered in the Orlando metro area.
The Technical Support Specialist is the first escalation point within Support and Customer Service. This position is ideal for technical troubleshooters who excel at positively engaging with customers through both written and verbal communication. It is a highly customer-facing role, involving frequent daily interactions with clients. The technicians have basic service and product knowledge and can solve fundamental problems, such as resetting passwords, uninstalling applications, and assisting customer with using our services. The selected candidate knows how to structure his or her thought process to determine the problem and work toward resolution systematically and helpfully.
Required Skills:
* Strong analytical and problem-solving skills.
* Strong excellent time management skills
* Methodically troubleshoot and resolve issues.
* Excellent written communication and verbal skills, as well as strong listening skills.
* Strong interpersonal skills.
* Strong customer relation skills.
* Strong phone support skills are preferred.
* Ability to handle multiple priorities.
* Ability to develop documentation for common issues.
* Takes initiative to learn and develop.
* Positively works with small teams and is motivated when working independently.
Experience with:
* Various email systems (Outlook, Thunderbird, Webmail).
* Understanding of email systems and protocols (e.g. IMAP, SMTP).
* Windows & Apple operating systems and utilities.
* Modern-day browsers (e.g. Chrome, Safari, Firefox, IE).
* Standard debug tools and processes available in/for browsers (e.g. Firebug).
* Remote access services like TeamViewer, Splashtop, etc.
* CRM software (e.g. Salesforce).
Helpful Knowledge:
* MySql
* Zendesk or similar ticketing system
Pay and Holidays:
* Salary commensurate with skills and experience.
* Benefits Including Paid Vacation, Sick time & Holidays, Health, 401k, Dental, Vision, FSA/HSA and more offered after a 90-day probationary period.
* Hours are Monday - Friday from 11:00 a.m.- 8:00 p.m. (ET) at company HQ in Ocoee, FL.
NOTE: This is an in-house position at our headquarters.
Business Technical Support I, Spectrum Business
Technical assistant job in Orlando, FL
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you want to be part of a high-performing collaborative team troubleshooting technical issues and ensuring client success? You can do that. Ready to connect with clients across multiple industries and work with smart teams to find the best possible solution? As a part of Enterprise Technical Support at Spectrum Business, you can do that.
Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
BE PART OF THE CONNECTION
No two days are the same as you connect with clients from within our 24/7/365 operations center via phone, trouble ticket, email and client portals. You troubleshoot technical issues for our voice, video, data and managed services by providing step-by-step resolution directions and collaborating with other departments.
How you can make a difference:
* Provide expertise on networking issues, including WAN, LAN, fiber and Voice technologies to ensure uptime.
* Maintain an accurate database and document complex technical issues for repair teams.
* Coordinate resolution efforts with NOC, Network Engineering and other teams while keeping clients informed.
* Avoid future issues by investigating and identifying the root cause of issues.
* Enhance the client experience through process reviews, analysis and recommendations.
* Follow this link to learn more about a day in the life of an Enterprise Technical Support team member.
WHAT YOU'LL BRING TO Spectrum Business
Required Qualifications
* Experience: Experience in technical support or network troubleshooting experience in a 24/7 operations or call center environment; Experience working with fiber-based networking or managed services.
* Education: Bachelors or associates degree in a technical field or equivalent experience.
* Technical Skills: Familiar with network protocols, RF, routers, layer-2 switches, VPN, CWDM, HFC, plant and delivery system, routing protocols and policies and WiFi and VoIP platforms; Knowledge of enterprise hardware and software technical environments; Proficient in Microsoft Office suite.
* Skills: Skilled in troubleshooting technical issues, failed equipment, facility issues and escalating as appropriate; Effective English communication skills.
* Abilities: Thrives under pressure making decisions and demonstrating a sense of urgency
Preferred Qualifications
* Cisco or Juniper certification or equivalent.
* Ability to work Saturday and/or Sunday 1st and 2nd Shift
CRP101 2025-66206 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Tech Support Field Technician
Technical assistant job in Altamonte Springs, FL
Job DescriptionDescription:
RoyPow USA is seeking a highly skilled Tech Support technician to join our team. In this role, you will be responsible for providing technical support and assistance to customers.
Providing technical on-site support and training to customers experiencing issues with their lithium batteries.
Troubleshooting technical issues and working to resolve them in a timely manner.
Maintaining accurate and up-to-date records of customer interactions and technical support requests.
Assisting with product installation and maintenance as needed.
Requirements:
Must be willing to travel within the US (all expenses will be Covered by the Company)
Some technical support experience
Strong problem-solving and troubleshooting skills
Excellent communication and customer service skills
Familiarity with lithium batteries (Preferred)
Associates degree in relative field (Preferred)
Bilingual in English and Chinese (Preferred).
Benefits:
Medical
Vision
Dental
PTO
401(K)
401(K) Match
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Compensation Package:
Bonus opportunities
Schedule:
8 hour shift
Monday to Friday
Experience:
Technical support: 1 year (Required)
Hardware Repair: 1 year (Required)
RoyPow provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, benefits, job training, terminations or any other condition of employment. RoyPow is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment. At RoyPow we are committed to ensuring our recruitment process is accessible to all. If you require reasonable adjustments to be made during the recruitment process, then please inform HR team.
Requirements:
Technical Support Engineer - UX
Technical assistant job in Orlando, FL
IDR is seeking a Technical Support Engineer - UX to join one of our top clients for an opportunity in Orlando, FL. This role is within a fast-paced technology environment focused on supporting the ServiceNow platform, with an emphasis on resolving complex issues and ensuring customer success. The company specializes in SaaS products and integrated systems, offering a dynamic work setting for technical professionals.
Position Overview for the Technical Support Engineer - UX:
Manage and resolve the most challenging technical issues related to the ServiceNow platform.
Combine business and technical expertise to provide proactive and tactical support.
Collaborate with internal teams, including engineering and product success, to ensure successful customer outcomes.
Act as the last point of escalation to drive issues to closure and assist engineers with complex technical problems.
Deliver training on new products and maintain technical knowledge to support ongoing customer success.
Requirements for the Technical Support Engineer - UX:
2+ years' professional experience as an engineer with experience in JavaScript, HTML, CSS
2+ years' experience troubleshooting, resolving, and providing code-level analysis for complex technical issues
Bachelor's degree in computer science or related field highly preferred. Candidates without a degree will also be considered
Experience supporting SaaS products & integrated systems
Personal commitment to quality and customer service
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.
- Hybrid