Technical assistant jobs in Richmond, VA - 94 jobs

GAI Consultants, Inc. is seeking a Technical Specialist 1 to work with the Power Generation Business Sector on primarily renewable energy projects and when needed other regional projects. GAI Consultants, Inc. offers its employees, upon approval by supervisors, the ability to work in a hybrid setting. The successful candidate will enjoy working in a team-oriented environment that will utilize their college education and past work experience to develop professionally into a well-rounded engineer with the ability to grow in today's environment. Job Duties: Site Grading Plans Erosion and Sediment Control Plans Stormwater Management Plans Hydrologic and Hydraulic / Drainage Plans Utility Design and Relocation Plans Maintenance and Protection of Traffic Plans Geotechnical Investigations Permit Applications (earth disturbance permits, building permits, land development plans, high occupancy permits, etc.) Access Road Section Development Construction Drawings, Specifications, and Quality Control Plans Construction Cost Estimates Owner's Engineer Support During Construction Field Investigations Daily/Weekly Construction Inspections Earthwork Construction Quality Control Compaction Testing Concrete Testing ESC Inspections SWPPP Inspections Environmental Monitoring General Characteristics Possesses foundational engineering concepts through undergraduate-level education. Acquires basic knowledge and develops basic skills through mentored experience. Applies learned knowledge and skills to perform assigned tasks. Performs routine technical work which does not require previous experience. Understands and complies with ethical codes. Minimum Years of Experience Entry/0+ Education B.S. Engineering or other technical degree Certification/Licensure Driver's License Technical Responsibilities Collects data and gathers information or documents. Participates in laboratory testing and field investigations. Performs basic computations or analysis. Assists with preparation of engineering deliverables. Observes construction activities. Project and Task Management Responsible for personal task management and adherence to deadlines and scope. No managerial responsibilities at this level Management Responsibility Receives close supervision on all aspects of assignments. Attains mentored experience from a licensed engineer. Communication Skills Possesses basic oral and written communication skills. Identifies and acknowledges principles of teamwork and leadership. Interacts primarily with internal project team members. Why GAI? At GAI, exceptional people have an exceptional place to work, grow, lead, and achieve. Explore an array of opportunities in locations across the U.S. and join accomplished colleagues in tackling challenging projects for a range of markets. Enjoy comprehensive benefits and feel good about being part of a collaborative team that's committed to supporting the communities we serve. Join GAI and distinguish yourself in a company poised for unlimited growth. Benefits To Working at GAI Include: Competitive salary -GAI is committed to paying market-based salaries Comprehensive benefits package including medical, vision, dental, company paid Long Term Disability, and Short-Term Disability (benefits start within 30 days of hire) New paid Maternity/Paternity/Adoption program Generous Paid Time Off and 7 paid holidays 401k company match Qualifications EducationBachelors of Civil Engineering (required) Licenses & CertificationsDriver's License (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

**$10,000.00 Sign on Bonus for offers accepted by December 1, 2025 through February 28, 2026 . Terms and Conditions apply** Under the general supervision of the Manager of the Sterile Processing Department (SPD), the Sterile Processing Technician Specialist collaborates with the SPD Supervisor, Operating Room (OR) Specialty Team Manager (STM) RN and Surgical Technologist Coordinator (STC). This job coordinates to provide resources and services for service specific instrumentation; coordinating and implementing surgical instrument processing according to the work flow of each specialty. The Sterile Processing Technician Specialist acts as a liaison between Sterile Processing staff members, Sterile Processing supervisors, Surgical Technologist Coordinator (ST Coordinator) and the STM, serving as the specialty resource. This role participates in performance improvement (PI) initiatives, trouble shooting daily operational issues impeding work flow of the specialty, and orientation of specialty team members and Sterile Processing techs. The Sterile Processing Technician Specialist orients new staff to their surgical specialty and to the overall department. This role performs Sterile Processing Technician Specialist functions in all areas of Sterile Processing. This role also performs other duties as assigned. Licensure, Certification, or Registration Requirements for Hire: Certification as a Registered Central Sterilization Technician (CRCST) or Certified Sterile Processing and Distribution Technician (CSPDT) or Surgical Tech certification CST, or TS-C or CORST) Licensure, Certification, or Registration Requirements for continued employment: Current CRCST, CSPDT, CST, TS-C or CORST certification Experience REQUIRED: Two (2) or more years previous work experience as a Sterile Processing Technician and either: Possession of a Certified Sterile Processing and Distribution Technician Certification as issued by the Certification Board for Sterile Processing and Distribution; or Possession of a Certified Registered Central Services Certification as issued by the International Association of Healthcare Central Service Material Management. Experience PREFERRED: N/A Education/training REQUIRED: High school graduate or equivalent. Education/training PREFERRED: Completion of International Association of Healthcare Central Service Material Management (IAHCSMM) certification preparation course or Graduate of accredited Surgical Technologist program. Independent action(s) required: Serves as the service specialty lead in SPD to coordinate with the designated STM, STC and Care Partner (CP) for their specific surgical services specialty(ies) to include: Coordinating and implementing surgical instrument processing according to the work flow of specialty Identification and immediate notification of items missing from trays Educating other Sterile Processing Technicians regarding new instrumentation, changes to existing instrumentation, and instrumentation issues Collaborates with STM and Care Partner on instrumentation which require rapid turnovers Facilitates communication with designated STM and/or CP about workload, missing trays, and potential backup in soiled elevator room Meets with designated ST Coordinator, STM, CP and Supervisor to discuss quality feedback and ideas for efficiency and communication improvements Serves as the specialty resource Trouble shoots operational issues impeding work flow of the specialty Implements set changes Maintains consistency and continuous workflow between the OR and Sterile Processing while practicing excellent customer service Proficient in use and administration of instrument tracking system Sterilizes according to procedure. Assembles and prepares instrument sets and case carts. Serves as a technical resource to the Sterile Processing Technicians. Decontaminates and sterilizes all instruments and equipment according to procedures. Checks inventory levels and assures maintenance of par levels for all instruments. Follows Occupational Safety and Health Administration (OSHA) and The Joint Commission (TJC) guidelines. Follows industry best practices and manufacturer's instructions for use (IFU). Supervisory responsibilities (if applicable): In the absence of the supervisor, takes a lead role to direct staff, makes staff assignments in order to carry out the demands of the department. Monitors staffing of department to maintain high level of efficiency/productivity that meets the needs of the unit and takes into consideration staff skill level. Assists Manager in monitoring overtime of self and staff. Suggests methods to minimize overtime. In conjunction with supervisor, directs SPD Technicians on prioritization of tray decontamination and assembly Performs inventory management, ordering and stocking of service specific accessories to instrument trays Reviews the daily surgical schedule and obtains instruments for scheduled and emergent procedures. Researches new product or workflow ideas and proposes to manager. Works on projects with manager and other staff. Meets with designated STM and CP to discuss quality feedback and ideas for efficiency and communication improvements. Additional position requirements: Depending on the area assigned, technicians are expected to rotate shifts including weekends and holidays. Individual shift rotation and schedules will be established with your specific manager. Schedules, including requirements of shift rotations if applicable, and hours of work may be adjusted as necessary to meet staffing requirements or in the best interest of the work unit. Age Specific groups served: All Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting 20-50 lbs. Activities: Prolonged standing, Frequent bending, Walking (distance), Reaching (overhead, extensive, repetitive), Repetitive motion Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change Days EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

About Us: At Endurance IT Services we are always on the lookout for talented individuals who are passionate about making a difference. Our team is dedicated to innovation, excellence, and creating value for our clients and community. We believe in fostering a collaborative and inclusive work environment where everyone can thrive. Overview We are seeking a skilled and customer -oriented IT Helpdesk Technician. As our IT Helpdesk Technician, you'll be the first point of contact for technical support across the facility. You'll help troubleshoot issues, maintain systems, and ensure our staff can deliver care without tech interruptions. Responsibilities: Support residents and customers with the highest level of customer service Provide Tier 1 support for hardware, software, and network issues. Assist with onboarding/offboarding of employees (account setup, device provisioning). Maintain and update IT documentation and asset inventory. Support staff with EMR systems, communication tools, and mobile devices. Coordinate with third -party vendors for escalated issues. Qualifications: 1+ years of IT support experience (preferably in healthcare or senior living). Strong knowledge of Windows OS, Office 365, and basic networking. Excellent communication and customer service skills. Ability to work independently and prioritize tasks in a fast -paced environment. Empathy and patience when working with non -technical users.

Job Title: IT SUPPORT SPECIALISTLocation: Battle Creek, MI, Richmond, VA; Ft. Belvoir, VA; Philadelphia, PA; Columbus, OH; Dayton, OHJob Category: Information Technology Time Type: Full-time Potential for Telework: At the customer discretion Minimum Clearance Required to Start: SecretEmployee Type: W2 or 1099 Citizenship: US Citizen, no Dual Citizenship NexThreat is seeking an experienced IT Support Specialist. This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer-reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices. May be required to support DLA's eProcurement system(s). Enterprise Network Micro-Segmentation Software Application Solution Support NexThreat is not just a place to work-it's a place to grow, innovate, and make an impact. As a small business, we pride ourselves on our agile approach to cybersecurity challenges. We specialize in detecting cyber threats and providing cutting-edge solutions to our clients. Join our team of cyber professionals who are at the forefront of defending critical infrastructure and ensuring the security of some of the nation's most vital operations. At NexThreat, we believe that our people are our greatest asset. We offer a dynamic and collaborative environment where every voice matters, and every team member can contribute meaningfully to our mission. We are committed to the professional development and well-being of our employees, offering competitive benefits that include 401K matching, health, vision, and dental insurance, paid leave and sick days, and a generous $5,000 vacation bonus after 5 years of service. We also have a referral program that rewards you for bringing talented professionals into our family. Joining NexThreat means being part of a forward-thinking company that values innovation, integrity, and teamwork. Whether you're just starting your career or looking to take the next step, you'll find the support and opportunities you need to thrive with us. Job Description: Minimum Experience: • Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware. Certification Requirements: •Computing Environment: From the most current DLA-approved Computing Environment Certification List: AWS CSA Associate, AWS CSA Professional, AWS CS Specialty, AWS CSO Admin Associate, GCDA, GIAC GCWN, ISA CCST Level I, MCA: DS, MCA: SQL Server, MC: Azure AA, MCM: SQL Server 2008, MCM: Server 2008R2, MCSA: WS2012, Okta Certified Administrator, Infoblox CDCA Additional Qualifications: • IA Level: IAT II or IAT III• 8570.01-M Baseline Certification to include application, data, database, utility or software tools administration which require “Privileged” access NexThreat is dedicated to our employees' well-being, growth, and satisfaction. We offer a competitive compensation package that supports and enables our corporate commitment to excellence. Our extensive benefits include:Medical, Dental, and Vision Insurance: Ensuring our employees have access to essential healthcare services.401(k) Plan with Matching Contributions: Helping our employees secure their financial future.Life and Accidental Death & Dismemberment Insurance: Providing peace of mind with robust coverage.Up to Five weeks of PTO: Enabling you to streamline your work life balance.Short-Term and Long-Term Disability Insurance: Offering financial protection during unforeseen circumstances.529 College Savings Plan: Supporting our employees' educational savings goals.Employee Learning Program with Tuition Reimbursement: Encouraging continuous learning and development.Flexible Spending Account (FSA) and Health Savings Account (HSA) Plans: Allowing employees to manage their healthcare expenses effectively.Profit Sharing: Rewarding our employees for contributing to the company's success.Employee Referral Program: Incentivizing our team to bring in new talent.$5,000 Company-Paid Travel/Vacation after 5 Years of Service: Celebrating loyalty and service with generous vacation benefits.Equal Opportunity and Career Adv ancement NexThreat is committed to being an equal opportunity employer. We provide a clear pathway for career development, ensuring that all employees have the opportunity to grow and advance within the company. Fair CompensationOur commitment to fair compensation is reflected in our competitive salary packages. NexThreat's internal efficiencies enable us to offer not only fair wages but also additional financial benefits such as spot and merit bonuses, profit sharing, commuting benefits, and comprehensive insurance coverage. Reward and RecognitionWe believe in recognizing and rewarding our employees for their hard work and dedication. By regularly collecting customer feedback, we identify opportunities to provide spot bonuses, gifts, and other forms of recognition, ensuring our team members feel valued and appreciated. Vacation BenefitsUnderstanding the importance of work-life balance, NexThreat offers a unique vacation benefit. Every 5 years, employees receive $5,000 towards a vacation for themselves and their families. We strive to create a supportive and rewarding work environment where our employees can thrive both personally and professionally.

This role will provide onsite customer support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to, end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on Email support and administration. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills, effectively manages up and influences leadership, and collaborates well with immediate peers. Basic Qualifications: High School Diploma, GED, or equivalent certification At least 1 years Technical Operations experience At least 1 years of experience with IT systems and infrastructure At least 1 years experience with desktop platforms and operating systems At least 1 years of experience with incident management and reporting tools Preferred Qualifications: Bachelors Degree in Business, Information Systems, Computer Science At least 1 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions ITIL Certification At least 1 year experience with ServiceNow At least 1 years experience administering Google Workspace, Microsoft Exchange, Proofpoint, Virtru. At least 1 year of experience with public cloud (AWS, Azure, or GCP) Working Place: Richmond, Virginia, United States Company : Vets Hired

The Metal Technician Assistant is responsible for assisting in repairs for all assigned vehicles, restoring them to pre-accident condition in accordance with industry standards and factory specifications. DUTIES / RESPONSIBILITIES * Assist Metal Technicians in assessing structural damage to vehicles * Assists in repair versus replace decisions considering safety, cost and cycle time. * Help remove and install - upholstery, panels, bumpers, fenders, accessories, electrical and hydraulic window operating equipment and trim. * Performs minor structural or replacement repairs. * R&I components as needed. * Utilize all required safety equipment and follows proper repair procedures and adheres to all requirements for hazardous waste disposal. * Keeps personal work area organized and clean, returns tools and maintains parts/materials carts in an organized manner. * Perform assigned duties in a safe and responsible manner that does not expose yourself or other employees to unnecessary risk of injury. * Attend daily release meetings. * Other duties as assigned. EXPERIENCE / SKILL REQUIREMENTS * 1-3 years of auto body collision repair experience, or equivalent required. * High School diploma and vocational technical education preferred. * I-CAR certification preferred. * Reliable work history. * Strong attention to details. * Ability to receive direction and work well with others. * Valid driver's license and insurable driving record. PHYSICAL REQUIREMENTS * Essential physical requirements include: * Ability to stoop, bend and kneel, squat, kneel and pulling * Extended periods of kneeling, bending, squatting and stooping to complete or inspect repairs. * Carry and lift heavy objects (up to 80lbs) * Manual dexterity and eye/hand coordination to operate equipment. * Standing, sitting and walking * Performing repetitive motions WORK ENVIRONMENT * Exposure to: * Paint, fumes and particles * Dirt / Dust * Chemicals / Toxins * Varying heat / cold * Intermittent noise * All duties, responsibilities and experience are subject to change by location

ABOUT THE ROLE Need a skilled Desktop/Technical Support Technician to support the Department of Veterans Services' (DVS) Sitter & Barfoot Veterans Care Center, which is a medical facility that has about 200 IT devices (desktops, laptops, and printers, mobile phones). The candidate will assist DVS IT Management with integration, management, and support of the Information Technology program for the Veterans Care Center (VVCC) and some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems. This position requires the following skills:-Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.)-Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Anti-Virus Software, Adobe Acrobat Reader/Writer, and other commercial business software products.-Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.-Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.) -Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)-Basic experience with IT inventory control, ticketing system and reporting.-Basic experience with analog and digital phone configuration and troubleshooting.-Good understanding of Network and IT security.-Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.-Possesses excellent customer service skills and is teamwork oriented.-Possesses excellent problem-solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.-Possesses good organization and time management skills.-Possesses the ability to create documentation on technical issues and solutions that are easy to understand.-Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing. Compensation: $35.00 per hour About Us We're more than Software Company with a creative side. We're a full-service creative studio with a serious technology background. We take a holistic view of sales and marketing, building digital brands that deliver real value to our client. As a marketing agency, our innovative digital strategies grab and hold people's attention, and produce the communication and organizing tools needed for success. With a mix optimized to the specific goals of each client and the character of their target customer demographics, we provide true integration across media platforms and channels. Our Vision Inteletech Global, Inc provides consulting services to assist clients with their ongoing demand for changing IT environments. The early 2000s were an exciting time for IT. Digital technology was transforming our lives, and with each innovation, it became clear that digital was the future. We use our Global Delivery Model for the success of every engagement. Improve effectiveness and efficiency of IT application environments by adopting re-usable software platforms. Our onsite teams work directly with our clients to understand and analyze the current-state of problems and design specifically tailored conceptual solutions.

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description The Help Desk Tech is responsible for providing computer information systems support via the phone, email or at a Customer workstation. Also responsible for triage of incoming new calls and monitoring of existing calls for completion. Support duties include but are not limited to network connectivity troubleshooting, desktop hardware, OS, printers, phone, and Multimedia support. The candidate will need to have a basic understanding of Active Directory in a multiple Domain network environment. They must also have a fundamental understanding of Personal Computer and Information Systems operations. The position includes ensuring that department manuals are current and items such as manuals, reference guides, IT procedures, diagrams and other technical documents remain up to date. As necessary, the ideal candidate will assist in the authoring of new troubleshooting procedures, guidelines and diagrams. The candidate must possess excellent interpersonal skills for communicating as their primary job will be customer facing. The candidate also must be able to perform in a team environment Help Desk Tech Job Duties include: 1. Respond to and direct help desk tickets to other technicians for resolution 2. Perform installation and troubleshooting of PC's, printers, iPhones and software. 3. Daily inspections of server room and data closets 4. Manage backup tape rotation and cases for offsite pickup 5. Perform network jack activation for correct VLAN 6. Basic customer training and support on Mitel phone operations 7. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets Skill Required: -Respond to and direct help desk tickets to other technicians for resolution -installation and troubleshooting of PCs, printers, iPhones and software -Daily inspections of server room and data closets -Manage backup tape rotation and cases for offsite pickup -Perform network jack activation for correct VLAN -Basic customer training and support on Mitel phone operations -Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets Qualifications Need Local Candidates Additional Information Best Regards, Paramjot Singh

Ask ITC Inc. is a software development Company. Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive , innovative and successful companies. Job Description 1. Respond to and direct help desk tickets to other technicians for resolution 2. Perform installation and troubleshooting of PC's, printers, iPhones and software. 3. Daily inspections of server room and data closets 4. Manage backup tape rotation and cases for offsite pickup 5. Perform network jack activation for correct VLAN 6. Basic customer training and support on Mitel phone operations 7. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description The IT Support Specialist provides hands-on technical support across Virginia Green, ensuring reliable, secure, and efficient use of technology for all associates. This role focuses on end user support, device and system administration, incident resolution, and continuous improvement of IT services. The position works closely with the IT Manager, internal IT team, and external vendors to support Microsoft 365, endpoint management, identity services, networking, and line of business systems. Adaptability, strong troubleshooting skills, and a service-oriented mindset are critical. Primary Responsibilities Customer Service and Support Mindset • Serve as a front-line representative of IT with a strong customer service focus • Deliver professional, respectful, and timely support to all associates • Set clear expectations and follow through on commitments • Balance technical accuracy with user friendly communication • Treat every interaction as an opportunity to improve trust in IT End User Support • Provide onsite and remote technical support via service desk, phone, chat, and email • Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues • Document all support tickets clearly and thoroughly from intake through final resolution • Maintain accurate notes, actions taken, and resolution details to support auditability and knowledge sharing • Escalate issues appropriately while maintaining ownership through resolution • Communicate clearly with users on issue status, expectations, and outcomes Device and Endpoint Management • Deploy, configure, and support laptops, desktops, mobile devices, and peripherals • Administer endpoint management solutions including Intune and MDM tools • Manage device lifecycle activities including onboarding, offboarding, and replacements Systems and Application Support • Support Microsoft 365 services including Exchange, Teams, SharePoint, and OneDrive • Assist with identity and access management using Microsoft Entra ID and Active Directory • Support core business applications such as CRM, VoIP, and other SaaS platforms Infrastructure and Networking Support • Troubleshoot network connectivity issues including LAN, WAN, VPN, and Wi Fi • Support printers, scanners, and other network connected devices • Coordinate with vendors for firewall, VoIP, and ISP related issues Security and Risk Awareness • Follow and enforce IT security policies and best practices • Assist with endpoint security, antivirus, patching, and vulnerability remediation • Identify and report security incidents or suspicious activity promptly Project Support and Continuous Improvement • Participate in IT projects such as system rollouts, upgrades, migrations, and process improvements • Assist with project planning tasks including testing, documentation, user readiness, and deployment support • Execute assigned project tasks while meeting timelines and quality expectations • Provide post implementation support and feedback to improve future projects Documentation and Process Improvement • Create and maintain technical documentation, user guides, and standard procedures • Contribute to knowledge base articles to improve first contact resolution • Identify opportunities to improve tools, processes, and user experience Vendor Coordination • Open, track, and manage support tickets with external vendors and service providers • Coordinate resolution efforts between vendors and internal stakeholders Required Qualifications and Attributes Technical Skills • Strong troubleshooting skills across hardware, software, and user issues • Working knowledge of Microsoft 365 administration • Experience with Intune, MDM, and endpoint management tools • Familiarity with Microsoft Entra ID, Active Directory, and hybrid environments • Working knowledge of Windows and mac OS operating systems • Working knowledge of iOS and Android operating systems • Understanding of TCP IP networking concepts and basic firewall support • Experience supporting VoIP and video conferencing platforms • Familiarity with antivirus, VPN, and remote management tools Professional Skills • Clear and professional communication with technical and non-technical users • Strong customer service mindset and sense of ownership • Ability to prioritize and manage multiple issues effectively • Strong problem solving and decision-making skills • Willingness to learn new technologies and adapt to change Education and Experience • Bachelor's degree in information technology or related field or equivalent practical experience • Prior experience in a service desk, desktop support, or IT support role preferred Minimum Physical Requirements • Ability to sit for extended periods • Ability to use a computer keyboard and monitor for extended periods • Ability to lift up to 50 pounds *Virginia Green is committed to a diverse and inclusive workplace. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability or other legally protected status.

The IT Support Specialist provides hands-on technical support across Virginia Green, ensuring reliable, secure, and efficient use of technology for all associates. This role focuses on end user support, device and system administration, incident resolution, and continuous improvement of IT services. The position works closely with the IT Manager, internal IT team, and external vendors to support Microsoft 365, endpoint management, identity services, networking, and line of business systems. Adaptability, strong troubleshooting skills, and a service-oriented mindset are critical. Primary Responsibilities Customer Service and Support Mindset • Serve as a front-line representative of IT with a strong customer service focus • Deliver professional, respectful, and timely support to all associates • Set clear expectations and follow through on commitments • Balance technical accuracy with user friendly communication • Treat every interaction as an opportunity to improve trust in IT End User Support • Provide onsite and remote technical support via service desk, phone, chat, and email • Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues • Document all support tickets clearly and thoroughly from intake through final resolution • Maintain accurate notes, actions taken, and resolution details to support auditability and knowledge sharing • Escalate issues appropriately while maintaining ownership through resolution • Communicate clearly with users on issue status, expectations, and outcomes Device and Endpoint Management • Deploy, configure, and support laptops, desktops, mobile devices, and peripherals • Administer endpoint management solutions including Intune and MDM tools • Manage device lifecycle activities including onboarding, offboarding, and replacements Systems and Application Support • Support Microsoft 365 services including Exchange, Teams, SharePoint, and OneDrive • Assist with identity and access management using Microsoft Entra ID and Active Directory • Support core business applications such as CRM, VoIP, and other SaaS platforms Infrastructure and Networking Support • Troubleshoot network connectivity issues including LAN, WAN, VPN, and Wi Fi • Support printers, scanners, and other network connected devices • Coordinate with vendors for firewall, VoIP, and ISP related issues Security and Risk Awareness • Follow and enforce IT security policies and best practices • Assist with endpoint security, antivirus, patching, and vulnerability remediation • Identify and report security incidents or suspicious activity promptly Project Support and Continuous Improvement • Participate in IT projects such as system rollouts, upgrades, migrations, and process improvements • Assist with project planning tasks including testing, documentation, user readiness, and deployment support • Execute assigned project tasks while meeting timelines and quality expectations • Provide post implementation support and feedback to improve future projects Documentation and Process Improvement • Create and maintain technical documentation, user guides, and standard procedures • Contribute to knowledge base articles to improve first contact resolution • Identify opportunities to improve tools, processes, and user experience Vendor Coordination • Open, track, and manage support tickets with external vendors and service providers • Coordinate resolution efforts between vendors and internal stakeholders Required Qualifications and Attributes Technical Skills • Strong troubleshooting skills across hardware, software, and user issues • Working knowledge of Microsoft 365 administration • Experience with Intune, MDM, and endpoint management tools • Familiarity with Microsoft Entra ID, Active Directory, and hybrid environments • Working knowledge of Windows and mac OS operating systems • Working knowledge of iOS and Android operating systems • Understanding of TCP IP networking concepts and basic firewall support • Experience supporting VoIP and video conferencing platforms • Familiarity with antivirus, VPN, and remote management tools Professional Skills • Clear and professional communication with technical and non-technical users • Strong customer service mindset and sense of ownership • Ability to prioritize and manage multiple issues effectively • Strong problem solving and decision-making skills • Willingness to learn new technologies and adapt to change Education and Experience • Bachelor's degree in information technology or related field or equivalent practical experience • Prior experience in a service desk, desktop support, or IT support role preferred Minimum Physical Requirements • Ability to sit for extended periods • Ability to use a computer keyboard and monitor for extended periods • Ability to lift up to 50 pounds *Virginia Green is committed to a diverse and inclusive workplace. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability or other legally protected status.

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **Night Shift** **St Mary's Hospital** **PRN** **Summary of Primary Function/General Purpose of Position** The Lab Tech Assistant prepares specimens for analysis by registering and accessioning orders via Hospital Information System and Laboratory Information Systems (clinical lab and/or anatomic pathology), verifying specimen acceptability. Performs established pre-analytical and analytical laboratory procedures, not requiring Medical Technologist, Histotechnologist, or Cytotechnologist interpretation, in accordance with established laboratory policy in an accurate, safe, and timely manner. **Essential Job Functions** - Performs waived and limited moderately complex testing as defined by Clinical Laboratory Improvement Amendments (CLIA). - Performs and reports testing and quality control procedures according to established protocols; evaluates specimen acceptability and implements corrective action within scope of training. - Provides support functions to technologists including the loading and maintaining of instruments, making up of reagents, thawing, pooling, importing, and issuing of blood products, and maintenance and function checks. - Recognizes instrument and equipment malfunctions and keeps appropriate person(s) informed of problems, issues, and resolutions as needed. - Operates, maintains, and repairs clinical laboratory equipment within the scope of training including routine preventative maintenance, calibrations, and safety checks. - Competently registers, enters insurance information, accessions, triages and processes specimens in preparation for testing and transit. Follows established guidelines for centrifugation and aliquoting of samples. - Uses computer programs to track specimen transport and minimizes lost specimens. - Provides laboratory customer service to include request for add-ons, specimen collection information, phlebotomy requests, result inquiry, etc. - Maintains inventory levels and stocks supplies - When staffed in Microbiology department, culture setup of microbiology samples and gram stain preparation. Performs the MST (Micro Setup Time) as needed. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. **Licensing/Certification** **Education** High School Degree or GED (required) Associates, Biology or Chemistry (preferred) **Work Experience** Laboratory experience (preferred) Training None **Skills** Active Listening Critical Thinking Verbal and Written Communication Monitoring Science Judgment and Decision Making Operation Monitoring Time Management Customer Service Problem solving Medical Terminology Office Machine Operation Phlebotomy Collection Software As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. **What we offer** + Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) + Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts + Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders + Tuition assistance, professional development and continuing education support _Benefits may vary based on the market and employment status._ All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email ********************* . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************

Company: Wetland Studies and Solutions, Inc. Additional Locations: n/a Work Site: On Site Want to spend your summer in the great outdoors, learning all about the diverse services that Wetland Studies and Solutions, Inc. (WSSI), a Davey company, offers? Each summer, we host a class of talented individuals pursuing degrees in the engineering, environmental, and science fields, and we are currently seeking great interns to join our Richmond, VA team for summer 2026. Interns will have the opportunity to work hands-on with WSSI's staff and learn from their expertise in the environmental consulting industry. Interns will rotate through different departments including environmental science, environmental assessment and remediation, hazmat, environmental compliance, and ecosystem restoration. Duties may include assisting with endangered species surveys and wetland delineations, invasive plant control, vegetation monitoring, erosion control, stormwater BMP maintenance, hazardous materials surveys and inspections for asbestos and lead, Phase I and II Environmental Site Assessments, soil and water sampling, facility compliance assessments, and oil spill plans. Not only will you gain hands-on experience with our field staff, interns will also participate in educational sessions to learn about all of WSSI's services across our various offices and disciplines. Interns will also participate in in-house training courses including plant identification, land navigation, and wetland delineation, and will work on their own plant identification project throughout the summer. Applicants should be interested in and understand wetland ecology as well as hazardous materials, and possess a strong work ethic with the desire to gain experience in different aspects of environmental consulting. This internship involves a large amount of outdoor work with rigorous physical labor and may occasionally involve working long hours. There may also be opportunities for overnight travel. At least one year of undergraduate studies in a related field is required. Applications accepted through February 15, 2026. The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class, including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability, status as a protected veteran, status as an Aboriginal or Indigenous person, or other classification protected by law. Wetland Studies and Solutions, Inc., a Davey company, provides a full range of natural and cultural resource consulting services and is based in Gainesville, Virginia. The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental consulting for residential, utility, commercial and environmental partners in the U.S. and Canada. We care about our clients, each other and the world around us. We offer the resources, size and stability of a big company while maintaining the culture, entrepreneurial spirit and feel of a small one. We invest in our employees by offering industry-leading training, technology and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there's a place for you at Davey. To learn more, visit Davey.com. Accommodations: If requested by employee or otherwise as required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions. If you need assistance at any time, please contact us at ************** or at ********************. Employment Type: Intern Job Type: Full Time Travel Expectations: None

Interview Mode: In Person Only Need Resume by 14th July .VDH TECHNICAL SUPPORT ANALYST III (HYBRID) Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommend procurement of information technology equipment. Maintains the necessary security controls over software. Skill Required / Desired Amount Experience Bachelor's degree in an Information Technology related discipline - work experience may meet this requirement in lieu of a degree at the hiring mana Required Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management. Required General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. Required Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehens Required Experience troubleshooting hardware and software -hands-on or from a service desk Required Demonstrated skills in creating professional communications to users. Required Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed Required Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh Highly desired Demonstrated success working as a team member and collaborating to achieve objectives. Highly desired Microsoft Office Specialist Certification -Associate or Above. Desired Knowledge of and previous experience with Virginia Information Technologies Agency (VITA) Highly desired Excellent project management skills and ability to manage multiple priorities Desired PC/Hardware experience Required Some level of desktop support experience and supporting a Windows 10environment Desired Hardware/software troubleshooting experience Required Question 1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? Question 2 Please list candidate's email address.

Job Description Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our two locations in Virginia - Mecedes-Benz of Richmond and Mercedes-Benz of Midlothian. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems. The Ideal CandidateYou are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes. Key Responsibilities∙ Serve as the initial point of contact for technical support via phone, email, and ticketing system∙ Provide remote support using RMM tools (e.g., ConnectWise Automate)∙ Install, configure, and maintain desktop hardware, software, and peripherals∙ Manage user accounts, permissions, and access controls∙ Troubleshoot and support desktop, laptop, and printer issues∙ Escalate unresolved issues to senior IT staff as appropriate∙ Provide accurate information about company IT services and products∙ Suggest improvements to IT procedures and user experience∙ Document support issues, resolutions, and feedback in a clear and concise manner∙ Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)∙ Communicate clearly in English (additional languages a plus) Qualifications∙ 1-4 years of experience in a help desk or IT support role∙ Strong troubleshooting and analytical skills∙ Detail-oriented with excellent organizational skills∙ Valid driver's license and reliable transportation ∙ Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus∙ Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus What We Offer∙ Competitive compensation based on experience and performance∙ Comprehensive benefits package (medical, dental, vision, and retirement)∙ 401(k) with company match∙ A collaborative and supportive team culture∙ Opportunities for professional growth and career advancement∙ Employee discounts on company products Apply Today!If you are passionate about technology and ready to contribute to a growing IT team, we'd love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps. Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $12 - $17 per hour Salary Range: 12 - 17 We are an equal opportunity employer and participate in E-Verify in states where required.

Under general supervision, provide technical software, hardware and network problem resolution to all technology users by performing question/problem diagnosis and guiding users through step-by- step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist other technicians as call volume permits; assign more complex end-user problems to appropriate support groups; conduct hardware and software inventory database maintenance and reporting; and perform related work as required. This individual will join a 5 person team and work onsite 4 days out of the week with one telework day. The standard technician will receive 10 - 50 tickets a day depending on the projects that the University is working on.The target pay rate for this position is between $20-25/hr. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - Associate Degree and 2-3 years related experience - Operating Systems: Proficiency in supporting Microsoft operating systems, specifically Windows 10 through the current Windows 11 OS and even our Mac Environment (Not required but a plus). - Remote Support: Proven ability to provide technical assistance and resolve user concerns effectively in a remote environment and over the phone. - Helpdesk Tools: Experience using standard - Helpdesk remote support tools. (Service Now). Not required but a Plus - Core Systems: Familiarity with Active Directory for user and group management, proficiency with password reset tools, and working knowledge of Microsoft Office applications. - Great customer service skills Experience in a higher educational environment preferred Bachelor's Degree VSU Alumni

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Description: · ABC Tech Support 3 · *In Person Only* · *local candidates strongly preferred · *ALL candidates MUST be able to attend a personal interview, NO phone interviews, NO Skype, NO exceptions Job Description This position will provides end user technical support for both software and hardware.. Also, provide maintenance, implementation staging, reference documentation, production problem analysis, and technical support. Provides hands on user support for complex issues related to software and hardware. Experience and Skills · 3 to 5 years experience Tier II support in Information Technology Services · Experienced in analysis and problem resolution of automated systems in a multi-tiered environment. Basic knowledge and hands on experience trouble shooting and fixing IT hardware. Skills and Abilities: · SQL · PLSQL · Business Objects Enterprise · Crystal Reports · Footprints · ITIL · Strong analytical, interpersonal and written/verbal communication skills · Sound problem resolution, judgment and decision-making skills · MS Office Proficiency (Word, Excel,) · Ability to demonstrate creative thinking · Ability to develop relationships · Ability to analyze complex processes and understand architectural issues as well as review and test automated systems. · Ability to communicate well and work independently with minimum supervision. · Strong willingness to learn new technologies, dive into challenges and take direction · Ability in problem analysis and resolution. Preferred Qualifications · Graduation from a college or university with course work in information systems or computer science; from a community college or equivalent with course work in information systems or computer programming. Associated degree or higher is desired. · ITIL certification Qualifications Personal Computer Hardware Knowledge Software installs and troubleshooting knowledge and experience Tier 2 and Tier 3 Help Desk experience Crystal Reports, SQL, MS Office Suite, College graduate with degree in IT or related field ITIL certified Ability to work independently with minimum supervision. Strong analytical, interpersonal and written/verbal communication skills Sound problem resolution, judgment and decision-making skills Hands on experience supporting end user hardware and software problems at an advanced level. Additional Information All your information will be kept confidential according to EEO guidelines.