Technical Support Analyst - Integration (Available only to US Citizens)
Technical assistant job in Santa Fe, NM
As a Principal Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
**Responsibilities**
Oracle provides the world's most complete, open, and integrated business software and hardware systems. Global Product Support (GPS) provides technical assistance for all Oracle products including Cloud and On-Premise, ensuring maximum availability of Oracle customer's systems and helping them to benefit from running the latest Oracle technology and applications. Additionally, GPS works closely with our Development organization on ensuring absolute product quality and provides high quality content for the online knowledge databases.
**DUTIES & RESPONSIBILITIES:**
+ Provide customer and systems support of Oracle Integration Cloud (OIC) including Process
+ Troubleshoot and analyse application servers and new technologies, with a focus on web servers and application servers
+ Use Oracle Cloud Infrastructure (OCI)
+ Collaboration with Oracle Fusion Application Products
+ Interact remotely with customers, partners, and software developers to provide technical advice and assistance.
+ Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
+ Have the ability to analyse and resolve issues
+ Identify and document product defects
+ Review design specifications and external technical publications and provide feedback for product and document improvement.
We are looking for experienced Software Engineers to join our Cloud Integration Support group under Middleware stack.
**Experience:**
+ Four to Ten years of strong experience in Oracle Integration Cloud, Oracle SOA Suite - BPEL, Adapters,
+ Good knowledge in Oracle Cloud Infrastructure, Oracle Database
+ Technical support experience & Troubleshooting skills
**Desired Skills:**
+ Fusion Applications
+ Oracle Integration Cloud, SOA Cloud Service
+ Oracle Cloud Infrastructure(OCI)
+ Java Application Programming Interfaces (API's).
**Essential Skills:**
+ Proven success in contributing to a team-oriented environment
+ Desire to work to one of IT leader industry
+ Excellent verbal and written communication skills in English.
+ Ability to read and interpret stack traces and troubleshoot issues involving system and process crash events.
+ Ability to troubleshoot issues involving platform performance under load.
+ Ability to read and analyse network trace data in detail to understand and resolve inter server communication issues.
+ Advanced customer support and communications skills.
+ Ability to read and interpret programming languages at a code level (especially Java).
+ Ability to learn new technologies quickly.
+ Demonstrate strong troubleshooting and analytical problem solving skills.
+ Able to multi-task and manage multiple technical issues reported by customers
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $30.87 to $67.88 per hour; from: $64,200 to $141,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Santa Fe Technician Assistant
Technical assistant job in Santa Fe, NM
VSS is currently hiring part-time Technician Assistants who have a minimum of 2 years' experience. We're looking for candidates who are interested in making their own schedule, maintaining a great work-life balance, gaining more experience in the veterinary field, and taking charge of their career!
Our relief Technician Assistants are paid a competitive salary with shift differentials for day, swing, overnight, and weekend shifts, and have an opportunity to work in a variety of practices from multi-specialty/ER hospitals, to shelters, to GP.
Responsibilities may include, but are not limited to, gathering patient histories from owners, TPRs, feeding and walking animals, patient restraint, cleaning kennels, monitoring animals general wellbeing, filling prescriptions, etc.
As a technicians assistant, you will not be performing phlebotomy, placing IV catheters, running or inducing anesthesia, administering medications, or any other LVT duties.
Compensation $17.50-20.00 /hr.
Apply now and we will reach out to schedule a phone conversation.
PWDI Summer Internship - Technical
Technical assistant job in Los Alamos, NM
**What You Will Do** **This Program offers summer internships for technical students who are working with programs at NM colleges and universities that are part of the Plutonium Workforce Development Initiative (PWDI). The internship provides students with relevant work experience while pursuing an undergraduate degree. This educational program is designed to complement the students' education with work experience related to their chosen field of study. Internships are available in science, research, professional, and support fields. Students are assigned to tasks and activities appropriate for their academic and work backgrounds. PWDI partners with the following NM colleges/universities: University of New Mexico, New Mexico State University, New Mexico Institute of Mining and Technology, Northern New Mexico College, New Mexico Highlands University, Navajo Technical University, Santa Fe Community College, Luna Community College, San Juan College, and Central New Mexico Community College.**
**What You Need**
**Minimum Job Requirements:**
+ **Currently enrolled in an accredited undergraduate program.**
+ **Must be enrolled in at least 12 semester credit hours (or full-time equivalent) in an accredited degree program (or international equivalent).**
+ **Entering first-year students must provide documentation indicating matriculation into an appropriate degree program.**
+ **Must currently have and maintain a cumulative GPA of at least 2.75 on a 4.0 scale (or equivalent).**
Work Location: The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.
Note to Applicants:
Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.
**Where You Will Work**
Come join the best and brightest minds in the world at one of the most innovative and creative multidisciplinary research institutions engaged in strategic science on behalf of national security. The work we do at Los Alamos National Laboratory (LANL) matters to our country and world.
Located in Northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. LANL enhances national security by ensuring the safety and reliability of the U.S. nuclear stockpile, developing technologies to reduce threats from weapons of mass destruction, and solving problems related to energy, environment, infrastructure, health, and global security concerns. Our generous benefits package includes:
+ PPO or High Deductible medical insurance with the same large nationwide network
+ Dental and vision insurance
+ Free basic life and disability insurance
+ Paid childbirth and parental leave
+ Award-winning 401(k) (6% matching plus 3.5% annually)
+ Learning opportunities and tuition assistance
+ Flexible schedules and time off (PTO and holidays)
+ Onsite gyms and wellness programs
+ Extensive relocation packages (outside a 50 mile radius)
**Additional Details**
**Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2 (******************************************************************** . Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.**
No Clearance: Position does not require a security clearance. Selected candidates will be subject to drug testing and other pre-employment background checks.
New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.
Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 (*********************************************** for applicant eligibility requirements.
Incentive Compensation Program: For general program information refer to the Student Programs web page: *************************************************************************
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by applicable federal, state and local laws and regulations.
The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request a disability accommodation, email ****************** or call **************, opt. 3
Application Requirements:
When applying, candidates must attach:
+ A resume,
+ Personal statement (not to exceed one page)
+ Their most recent transcripts (or an acceptance letter if transcripts have not been issued).
Important: Applicants who fail to submit the three required application documents (resume, personal statement, transcript) will not be considered for employment. Applicants must be attending a NM college or university and be working with the PWDI programs at the respective university or college. Personal statements are most effective when they clearly indicate your research interests and highlight your most notable achievements and accomplishments. It should also explain how you have demonstrated the application of desired knowledge and skills in your previous academic and work experiences.
Contact Information: For general questions pertaining to this application system send an email to ****************** or call ************* option 1. All questions regarding the internship program should be directed to the **************************
Summer Application Period: The application and required documents must be submitted by February 13, 2026.
Instructions on How to Activate/Create a LANL Jobs Account:
Follow the instructions below if you have ever had an employee Z number, been a contractor, or received Los Alamos Lab insurance coverage to activate your account:
+ Select the Click Here button if you have been employed with the Lab or received insurance coverage.
+ Please enter only your first and last name and current email address (an email with your validation code will be sent to you) to activate the account currently in our system.
+ Enter your validation code as described in the email you receive and complete the 3-page registration form. Your account is now active, and you can apply for jobs or save to your basket. Important: Enter the validation code within 15 days to activate your account or your account will be deactivated.
Follow the instructions below if you if you have never been employed with the Lab or received insurance coverage to create an account:
+ Select the Register button if you have never been employed with the Lab or received insurance coverage to Create an Account.
+ From here, you will establish an account with username and password.
How to Apply: Login to Your Account to Complete the Application Process
+ Click the Vacancy Name number (in blue) to view any job's details.
+ Click Apply or Add to Basket to apply later. Tip: To apply for a job or save your basket, you must have a LANL jobs account.
If you experience any technical issues, please email ****************** for assistance.
Tier II Help Desk Technician - Journeyman
Technical assistant job in Santa Fe, NM
Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting.
ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).
Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands.
**Job Responsibilities**
+ Assists users with logged IT-related incidents when called upon.
+ Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support.
+ When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support.
+ Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
+ Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Analyzes system performance indicators and recommends improvement actions.
**Minimum Qualifications**
+ US citizen and fluent English speaker
+ Current, active DoD Secret Security Clearance
+ Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree)
+ Excellent customer service and communications skills
+ Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project)..
**Other Job Specific Skills**
+ Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Exceptional customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology.
+ Understanding of ITIL Foundation
+ AWS Cloud Practitioner
+ CompTIA A+ CompTIA Cloud **Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$28.51 - $41.35
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
IT Support Specialist 2
Technical assistant job in Los Alamos, NM
Pay Range USD $73,000.00 - USD $89,000.00 /Yr. About Us
Join Our Mission
At Omega Technical Services, every role supports a mission that matters. Whether you're advancing national security, driving innovation in nuclear infrastructure, or supporting critical DOE and DoD operations, you're part of something bigger here.
Overview
Omega Technical Services is seeking a highly motivated Customer Support Specialist 2 to support ongoing operations at Los Alamos, NM. This position plays a vital role in advancing critical mission objectives in a highly regulated, technically demanding environment.
As a trusted partner to government agencies and national laboratories, Omega Technical Services supports some of the nation's most complex and high-impact programs. Through these strategic collaborations, Omega contributes directly to the strength, security, and sustainability of the U.S. Nuclear Security Enterprise.
Responsibilities
Provide front-line support for user authentication issues, including login problems, credential management, and access to LANL systems.
Deliver timely resolution of technical problems or escalate complex issues to appropriate technical teams.
Maintain clear and consistent communication with customers, including case status updates and resolution timelines.
Generate and distribute weekly reports on credential usage statistics to management and stakeholders.
Develop and maintain strong working relationships with internal customers to ensure high levels of satisfaction.
Create, document, and implement standard operating procedures and customer service guidelines for credential issuance support.
Apply broad technical experience and professional judgment to resolve complex issues creatively and effectively.
Exercise significant judgement in determining objectives and methods for new assignments and improving workflows.
Education Requirements
A bachelor's degree and 5 years of related experience
Degree in computer science or an IT-related field
Qualifications
Active Q clearance (Top Secret will be considered if active)
Candidate must be a U.S. Citizen.
Satisfactory results of a pre-employment screening, which includes a drug and breath alcohol test, along with a Motor Vehicle Record check.
Candidate must be able to maintain a DOE Security Clearance.
Demonstrated experience in customer-facing IT support roles, particularly in authentication and access management.
Experience with incident management systems and applications.
Basic computer and application literacy (Microsoft Office, Collaboration & Communication tools, and File Management).
Strong problem-solving skills and the ability to work independently in a fast-paced environment.
Excellent written and verbal communication skills.
Experience with documenting procedures and generating technical reports.
Proven ability to manage multiple priorities and provide timely updates to stakeholders.
Operate with minimal supervision and may coordinate the activities of other support personnel.
Preferred Qualifications
Certifications in IT support, cybersecurity, or related fields.
Previous DOE/NNSA work experience.
Experience with MSOffice 365/Teams.
MFA (multifactor authentication) token experience.
Experience with incident management tools (SNOW is one example, but others would be considered as well)
Work Schedule Shift will be dependent upon customer site discretion. Why Omega Technical Services?
Omega Technical Services is a Service-Disabled Veteran-Owned Small Business and a trusted partner to the Department of Energy, Department of Defense, and other commercial clients, supporting mission-critical projects that shape national security and technological innovation. Our culture is defined by leadership, initiative, and trust. Our values drive meaningful outcomes and long-term impact.
At Omega Technical Services, you'll work alongside elite subject matter experts who thrive on being challenged, innovation, and collaboration. We offer competitive pay, comprehensive benefits, and the opportunity to grow your career in a mission-first, people-focused environment.
When you join Omega Technical Services, you're not just starting a job, you're building a career that honors the past, powers today's progress, and accelerates the most vital missions of tomorrow.
Equal Employment Opportunity Statement
Omega Technical Services is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, age, or status as a qualified individual with a disability or protected veteran.
Auto-ApplyBiomedical Technician Intern - Summer 2026
Technical assistant job in Santa Fe, NM
As an Intern at GE HealthCare, every moment partnering with customers is an opportunity to impact the lives of patients. You'll be the face of our life-changing products, you'll drive customer satisfaction through excellent service and you'll help healthcare professionals deliver world-class care to patients using innovative medical technologies.
In this role, the Summer Biomedical Technician Intern will participate in activities such as observing service calls to evaluate, diagnose, perform repair and planned maintenance (PM) on basic biomedical equipment and drive customer satisfaction through Service Excellence.
**Job Description**
**RESPONSIBILITIES**
Supervised responsibilities may include:
- Observe basic customer biomedical equipment issues, appropriate repairs, planned maintenance (PM), safety, and environmental inspections.
- Follow appropriate GEHC policies, procedures, hospital protocol and complete necessary documentation, as guided.
- Job shadow members of local team that provide efficient service delivery to all accounts within assigned area. Eventually may assist more experienced technicians on progressive repairs and resolution with the proper training.
- Observe communications with customers as directed, to ensure resolution and proper follow-up, leading to customer satisfaction.
- Observe documentation of repair actions and submission of reports/summaries according to schedule.
- May maintain approved parts inventory. Manage vendor's service delivery processes in compliance with GEHC policies, as instructed.
- Meet Health and Human Services, as well as Environment Health and Safety requirements.
- Complete all planned Quality and Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
**REQUIRED QUALIFICATIONS**
- High School Diploma/GED
- Ability to work a minimum of 10 weeks full time over the summer.
- Must have reliable transportation and a valid driver's license.
- Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
- You may not relocate more than 30 miles from your current location without approval from your manager.
- Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
**DESIRED QUALIFICATIONS**
- Currently enrolled in an AS, BS degree, or certificate program.
- Ability to develop and maintain good customer relations.
- Previous course work or experience interpreting schematic diagrams and perform effective repair and planned maintenance on basic biomedical or electronic equipment.
- Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
- Experience interfacing with both internal team members and external customers as part of a solution based service process.
- Change agent and process oriented.
- Local candidates strongly preferred.
For U.S. based positions only, the pay range for this position is $15-20 an hour. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
We will not sponsor individuals for employment visas, now or in the future, for this job opening.
**Additional Information**
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
**Relocation Assistance Provided:** No
Product Support Specialist - MS
Technical assistant job in Santa Fe, NM
The Product Support Specialist provides a technical evaluation, investigation, and product support to HCUS customers and internal departments. Exercises judgement in selecting methods, techniques, and evaluation criteria for obtaining results. Internal and external contacts often pertain to company plans and objectives. Normally receives minimal instruction in routine work, general instructions on new products or assignments. Determines methods and procedures on new assignments and may provide guidance to other personnel on day-to-day and routine assignments. Offers mentorship to others on technical and product knowledge and operating procedures. To meet the needs of our customers, work outside normal business hours and holidays are required.
**Company Overview**
At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.
But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.
Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.
Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: ***************************************************
**Job Description**
**Duties and responsibilities**
+ Performs hardware and software evaluation of medical imaging systems, components, and accessories to ensure conformance with appropriate market specifications. Identifies issues and communicates with Original Equipment Manufacturers (OEMs) to address incompatibilities. Makes recommendations for corrections or performance enhancements.
+ Interfaces with internal and external customers to perform troubleshooting and diagnostic evaluations to determine technical issues and to identify potential product enhancements. Works with cross functional teams to provide remote or on-site support of new products and address escalated technical issues.
+ Assists with technical training within the scope of an assigned product family, product or module which includes installation guidance, upgrade and troubleshooting techniques.
+ Along with Product Management, works with OEMs, suppliers and other HCUS departments to identify optimal hardware and software components to support HCUS medical imaging products.
+ Assists in the investigation of product complaints dispositioned within the Quality Review Board (QRB) process.
+ Creates and ensures that all necessary technical, configuration, product availability and support information is provided to the service organization.
+ Maintains technical expertise on HCUS product offerings and stays abreast of current industry trends and future technology advancements through continuous education.
+ Ensures that problems and solutions are effectively documented into a product knowledge database.
+ Assesses new techniques and current work practices to reduce service costs and increase service efficiency.
+ Participates in customer site visits, as necessary.
+ Short notice and/or overnight travel, as required, to work on customer systems.
+ Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.
+ Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
**Qualifications**
+ Bachelor's degree in computer science, Information Systems, Electrical/Mechanical Engineering, or other related field with a minimum of 8 years technical support related experience or comparable education and work experience.
+ Creative, consultative, communicator with the ability to build relationships to support the evolving needs of customers, employees, and the business.
+ Experience with Case Management tracking tools.
+ Advanced working knowledge of current network technologies.
+ Advanced working knowledge of current IT technologies and common business productivity software, eg: MS Excel, MS Word, MS Project, MS Power Point, MS Visio, etc.
+ Superior communication and interpersonal skills, excellent telephone manner.
+ Ability to achieve results and meet goals in a fast-paced, rapidly changing team environment.
+ Advanced working knowledge of Microsoft Operating Systems and virtualization technologies.
+ Excellent organizational and multi-tasking skills.
**Physical requirements**
The position requires the ability to perform the following physical demands and/or have the listed capabilities.
+ The ability to sit up 75-100% of applicable work time.
+ The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
+ The ability to stand, talk, and hear for 75% of applicable work time.
+ The ability to lift and carry up to ten pounds up to 20% of applicable work time.
+ Close Vision: The ability to see clearly at twenty inches or less.
**Travel**
+ Occasional (up to 25%) travel may be required based on business need.
**Salary and Benefits:**
+ $38.46 - $47.93 (depending on experience)
+ Medical, Dental, Vision
+ Life Insurance
+ 401k
+ Paid Time Off
*\#LI-Remote
_In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._
_Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements._
_For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._
**EEO Information**
Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
**ADA Information**
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (****************************** or ***************.
**Job Locations** _US-Remote_
**Posted Date** _1 week ago_ _(12/11/2025 4:42 PM)_
**_Requisition ID_** _2025-35680_
**_Category_** _Product Support_
**_Company (Portal Searching)_** _FUJIFILM Healthcare Americas Corporation_
Electrical Technical Expert - Data Centers
Technical assistant job in Santa Fe, NM
Arizona - Remote; Arkansas - Remote; Baton Rouge, LA; Colorado - Remote; Colorado Springs, CO; Dallas, TX; Denver, CO; Des Moines, IA; Fayetteville, AR; Florida - Remote; Fort Worth, TX; Georgia - Remote; Idaho - Remote; Indiana - Remote; Iowa - Remote; Joplin, MO; Kansas - Remote; Kansas City, MO; Kentucky - Remote; Lincoln, NE; Little Rock, AR; Louisiana - Remote; Loveland, CO; Michigan - Remote; Mississippi - Remote; Missouri - Remote; Montana - Remote; Nebraska - Remote; Nevada - Remote; New Hampshire - Remote; New Mexico - Remote; North Carolina - Remote; North Dakota - Remote; North Kansas City, MO; Ohio - Remote; Oklahoma - Remote; Oklahoma City, OK; Omaha, NE; Overland Park, KS; Phoenix, AZ; South Dakota - Remote; Tennessee - Remote; Texas - Remote; Tulsa, OK; Utah - Remote; Virginia - Remote; West Virginia - Remote; Wisconsin - Remote; Wyoming - Remote
**Company Description**
We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our clients, and our company.
We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us.
**Job Description**
We are seeking an Electrical Technical Expert to join our Data Center team and serve as the subject matter expert on hyperscale, mission-critical campus and facility electrical systems. This role is ideal for someone who thrives in a fast-paced, ever-evolving environment and is passionate about supporting project teams with deep technical expertise.
You will be the go-to resource for electrical design strategy, QA/QC oversight, and technical mentorship across high-impact data center projects. Your work will directly influence the reliability, scalability, and innovation of our electrical systems supporting hyperscale clients.
**Key Responsibilities**
+ Serve as the technical lead for electrical systems in hyperscale and/or colocation data center projects, including power distribution, switchgear, UPS systems, and emergency power.
+ Provide expert-level guidance on design standards, code compliance (NEC, NFPA, IEEE), and commissioning protocols.
+ Collaborate with project managers, engineers, and external partners to ensure technical excellence and alignment with client goals.
+ Mentor and support engineering teams, offering technical reviews, troubleshooting, and strategic input.
+ Lead QA/QC processes and ensure all deliverables meet the highest standards of quality and reliability.
+ Stay current with emerging technologies and trends in mission-critical infrastructure and integrate them into project strategies.
**Qualifications**
**You are passionate about:**
+ Working collaboratively with others.
+ Having ownership in the work you do.
+ Using your talents to positively affect communities.
**You bring to the team:**
+ Strong communication skills.
+ Ability to contribute and work well with a team.
+ Excellent interpersonal and problem-solving skills.
+ Bachelor's degree in Electrical Engineering and PE License
+ 12+ years of experience in electrical engineering with a focus on hyperscale data centers or mission-critical facilities.
+ Proven ability to lead technical design efforts and support multidisciplinary teams.
+ Strong understanding of medium and low voltage systems, redundancy strategies, and commissioning practices.
+ Excellent communication and collaboration skills.
+ Passion for mentoring and developing engineering talent.
\#LI-DD1
Actual compensation will vary based on factors such as experience, qualifications, geographic location, skills, education, and internal equity.
Colorado Pay Range
$150,000-$236,000USD
**Additional Information**
Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come.
As an Olsson employee, you will:
+ Receive a competitive 401(k) match
+ Be empowered to build your career with tailored development paths
+ Have the possibility for flexible work arrangements
+ Engage in work that has a positive impact on communities
+ Participate in a wellness program promoting balanced lifestyles
In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance.
Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status.
Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices.
For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Noticehere (************************************** .
Create a Job Alert
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Product Support Specialist
Technical assistant job in Santa Fe, NM
**Req number:** R6816 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
As a Product Support Specialist you will provide support to a corporate tax software product.
**Job Description**
We are looking for a **Product Support Specialist** to remotely provide Level One technical support to a corporate tax software product. This position will be **full-time** and **remote** and **requires weekends** .
**What You'll Do**
+ Answer phone calls and respond to emails and web portal requests
+ Analyze and resolve technical and software related problems
+ Log all work activity and efficiently work to resolve or assign ticket to appropriate team
+ Engage knowledge of products, tax and key resources to ensure timely resolution
+ Drive positive results in Customer Experience through timely response and professional interaction
+ Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics
+ Provide consistent communication with the customer to effectively manage expectations
+ Function as a business liaison between CAI clients and their customers, balancing the needs of both the client and the business in a way that drives a mutually agreed upon outcome
**What You'll Need**
Required:
+ 1-3 years' experience as Product Support Specialist (or similar)
+ Degree in Information Systems or Computer Science (Preferred) or equivalent experience
+ Intermediate knowledge of platforms, operating systems, and web authoring tools
+ Basic knowledge of product functional issues, basic technical issues, and the application of corporate tax concepts
+ Basic knowledge of computer terms, languages, database concepts, Oracle, SQL Server, etc.
+ Familiarity with common ERP systems and concepts
+ Customer technical product support experience with analyzing, resolving, and routing customer inquiries
+ Knowledge of common support tools and practices, specifically ticketing systems such as Salesforce and ITIL
+ Analytical, problem solver
+ Strong attention to detail
+ Excellent work ethic; self-motivated
+ Fast learner
+ Ability to work independently and follow through on open tickets without supervision
+ Team-oriented
+ Ability to confidently make quick decisions using resources and independent judgment to resolve technical customer issues and provide timely statuses to customer and key stakeholders as appropriate to the situation
+ Ability to be professional in all interactions, with the proven ability to handle difficult customer situations while remaining positive and customer focused
+ Ability to manage stress in a busy, and at times, demanding call center environment
+ Possess awareness and appropriately handle sensitive proprietary information
+ Strong writing and verbal skills; speaks effectively, using conventions proper to the situation
+ **Ability to work following schedule: Sat & Sun 10:00am - 10:00pm EST, Mon & Tue 10:00am - 6:00pm EST.**
Preferred:
+ Knowledge of corporate tax principles and related tax software
+ Certifications in databases, Java, or web services
+ Knowledge of ITIL principles
+ Knowledge of UNIX/Linux
+ Knowledge of environmental variables and compilation commands for OS and programming languages (for some roles only)
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.
\#LI-AE1
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.
$50,000 - $52,000 per year
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
Product Support Specialist
Technical assistant job in Santa Fe, NM
The primary role of this position is to lead the ATG and Red Jacket portfolio product by actively driving customer satisfaction through superior support and resolution. The individual will work closely with the Field Service, Technical Support, Product Management, Commercialization, Engineering and Quality members to provide technical recommendations and product functionality based on field experiences, with a heavy focus on new product and new customer problem solving and adoption. They will need to be a strong customer advocate while tracking the pulse of market and technology trends to ideate, incubate, and accelerate solutions that deliver high value to customer problems that differentiate vs competition.
**Responsibilities**
- Ensuring an improved feedback loop between product management and engineering to increase the rate of new product vitality
- Driving share gain by championing innovative new platforms and features in an agile environment that maintain leadership position in the market and differentiate vs competition.
- Defining the target customer segment, identifying customer pain points/problems to solve, developing a commercial hypothesis (qualitative), validating the commercial hypothesis (quantitative), outlining a clear value proposition for the target customer, defining positioning vs competition, and clearly defining the product/solution requirements.
- Championing customer requirements throughout the process and ensuring development meets those requirements through proper customer engagement and field trial execution.
- Ensuring we have support applications in place to increase "ease of doing business" with our Environmental Solutions brands
- Partnering with the commercialization team to develop robust launch plans including global product content/assets (clear articulation of value proposition), competitive comparisons, value-based pricing strategy, sales enablement tools, launch presentations, and training materials.
- Cultivating relationships with key technology partners that enhance the value of GVR's digital ecosystem. Drive experimentation to rapidly vet potential solutions and scale to maximize impact.
- Global Responsibility: Heavy focus on North America with some International travel possible
**Required Skills / Qualifications / Certifications / Tech Stack**
**Essential**
- 3+ years in technical/engineering backgrounds with a deep understanding of how the fueling infrastructure works
- Ability to generate a high level of precise technical feedback to ensure new product hardware and software applications are working as needed in a field environment
- Customer-centric mindset and comfort talking to end customers as necessary to help with product adoption
- Ability to travel 25%+ of the time
-
**Preferable**
- 2+ years of familiarity working with Veeder-Root's Environmental Solutions portfolio
The base compensation range for this position is $100,000 to $120,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 12 paid holidays (including 2 floating holidays), and paid sick leave.*
**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.
**WHO IS GILBARCO VEEDER-ROOT**
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
"Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."
IT Support Specialist
Technical assistant job in Los Alamos, NM
ABOUT THE ROLE
We are seeking a IT Support Specialist to join our team supporting the Los Alamos National Laboratory! This position is full-time and will be based out of Los Alamos, New Mexico.
Responsibilities
Provide IT help desk support to LANL's Information Science & Technology Directorate (ISD) at Los Alamos National Laboratory, specifically focusing on its National Security (NS) aspects.
Support the PKI Team/ICN Accounts Office which manages the underlying network engineering and security protocols (such as PKI) that allow users to securely access and move data across the Integrated Computing Network (ICN).
Serve as a primary point of contact for users experiencing technical issues related to authentication and access on LANL networks.
Provide front-line support for user authentication issues, including login problems, credential management, and access to LANL systems.
Deliver timely resolution of technical problems or escalate complex issues to appropriate technical teams.
Maintain clear and consistent communication with customers, including case status updates and resolution timelines.
Generate and distribute weekly reports on credential usage statistics to management and stakeholders.
Develop and maintain strong working relationships with internal customers to ensure high levels of satisfaction.
Create, document, and implement standard operating procedures and customer service guidelines for credential issuance support.
Issue credentials/tokens for network access and ensure customers coming in to get verified receive token.
Support as-needed requests from the field services team.
Work on a Windows desktop system and utilize experience with incident management tools (like SNOW).
Use MSOffice 365 and Teams frequently.
Requirements
Education & Years of Experience
- Bachelor's Degree and 5+ years of relevant experience.
Citizenship
- To be considered, you must be a United States (U.S.) citizen due to the federal nature of the work.
Clearance
- To be considered, you must have an active or very recently active DOE “Q” Clearance or DoD “Top Secret” Clearance.
Demonstrated experience in customer-facing IT support roles, particularly in authentication and access management.
Experience with incident management systems and applications.
Basic computer and application literacy (Microsoft Office, Collaboration & Communication tools and File Management).
Strong problem-solving skills and the ability to work independently in a fast-paced environment.
Excellent written and verbal communication skills.
Experience with documenting procedures and generating technical reports.
Proven ability to manage multiple priorities and provide timely updates to stakeholders.
Operate with minimal supervision and may coordinate the activities of other support personnel.
Desired Skills
Certifications in IT support, cybersecurity, or related fields.
Degree in computer science or IT related field.
Experience with MFA (multifactor authentication) tokens.
About the Site
The NNSA's Los Alamos National Laboratory (LANL), located in Los Alamos, New Mexico, is a design laboratory responsible for the safety and reliability of the nuclear explosives package in nuclear weapons. This lab possesses unique capabilities in neutron scattering, enhanced surveillance, radiography, and plutonium science and engineering
(
energy.gov
).
ABOUT GEM
GEM Technologies, Inc. (GEM) is an award-winning federal contractor with more than 30 years of experience providing environmental, construction, facility management, and technical services to federal agencies, state and local governments, and commercial organizations. Founded in 1994 as a nuclear engineering firm to support federal operations in East Tennessee, GEM has since expanded into a nationwide, multi-disciplinary provider with over 270 employees and a diverse portfolio of contracts in the environmental, nuclear, and defense sectors. Some reasons to join GEM are:
Our philosophy
- We believe in the power of effective collaboration and recognize that good partnerships are the building blocks to success.
Our relationships
- Partnering with federal clients, we solve complex problems, exceed expectations, and advance critical missions.
Our team
- We are committed to managing a cohesive workforce and cultivating a supportive workplace for our employees on contracts and in-office.
Our community involvement
- Supporting our communities, we invest time and money in local schools and non-profit organizations.
COMPENSATION AND BENEFITS
GEM's offered compensation is dependent on candidates' education, qualifications, and relevant years of experience. To recruit and retain our exceptional staff, we offer the opportunity to elect benefit packages that best suit our employee's needs; this includes, but is not limited to, a competitive Salary, Medical, Dental and Vision Insurance (including HSA & PPO options), Paid Time Off (PTO), Paid Holidays, Life Insurance, and a matching 401(k) Retirement Plan.
Please Note
: With the exception of mandated state requirements, GEM does not publish salary information on external job boards; as such, most ranges listed are estimates made by vendors and not actual salary ranges.
EQUAL OPPORTUNITY EMPLOYER
GEM Technologies, Inc. is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
Auto-ApplyPrivacy Operation Specialist, Technical DSR
Technical assistant job in Santa Fe, NM
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
As a global leader in advanced mobility solutions, our outstanding team of legal professionals helps us navigate the continually changing legal and regulatory landscape. In our Office of General Counsel, you'll be part of an organization that collaborates with outside counsel to operate as a global team and deliver world-class legal, tax and audit services to client groups throughout the company.
**In this position...**
Be the guardian of our website consumer rights. Your technical expertise will be the frontline defense in ensuring our consumer choice on our websites operates flawlessly. This is a high-impact role where your work directly prevents legal, financial, and reputational damage, making you essential to our compliance and customer trust commitments.
Take ownership of a mission-critical technical system. You will be our go-to specialist for the technology that powers consumer choice on our websites. You'll have the focus and autonomy to investigate, troubleshoot, and master the intricate workings of a system that is vital to our global privacy obligations.
Step into a role with clear and urgent importance. This position was created as an immediate priority to meet non-negotiable regulatory commitments. You won't be just another cog in the machine; you will be a key player whose contributions are highly visible to privacy leadership.
**What you'll do...**
+ You will proactively monitor the technical performance of our consumer choice systems on our websites, ensuring every consumer opt-outs are processed correctly.
+ You will act as the first responder for any technical issues within consumer choice systems on our website, investigating and resolving system malfunctions to prevent compliance failures.
+ You will collaborate closely with Enterprise Technology and business teams standing up or managing websites to diagnose complex issues, coordinate fixes, and communicate the operational status of our systems.
+ You will help refine our processes by identifying opportunities for technical improvements, testing system updates, and validating that our tools function as intended.
+ You will maintain clear documentation on system issues and their resolutions, providing reports to privacy leadership to demonstrate the operational integrity of our consumer choice systems.
**You'll have...**
+ 10 or equivalent combination of relevant education and experience.
+ A bachelor's degree or equivalent practical experience.
+ At least two years of hands-on experience in a technical role involving website operations, such as web development, digital marketing operations, or marketing technology (MarTech).
+ A solid understanding of fundamental web technologies, including HTML, JavaScript, and the role of cookies, pixels, and tracking tags.
+ Demonstrated experience using browser developer tools to inspect website elements, check for cookies, and troubleshoot script behavior.
**Even better, you may have...**
+ Direct, hands-on experience configuring, deploying, and managing cookie consent banners using the OneTrust platform.
+ Experience with tag management systems and an understanding of how to use it to control tags based on consent signals.
+ OneTrust professional certifications (such as Cookie Consent Expert) or other relevant privacy certifications like CIPT (Certified Information Privacy Technologist).
+ Experience in a large organization, managing consent banners across multiple websites with different tracking technologies.
+ A strong understanding of the specific legal requirements for cookie consent under regulations like the GDPR, ePrivacy Directive, and CCPA/CPRA.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year's Day
- Paid time off and the option to purchase additional vacation time.
**This position is a salary grade 8.**
For more information on salary and benefits, click here: BENEFITS (******************************
**Visa sponsorship is not available for this position.**
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************.
This position is hybrid (onsite four days per week) for candidates who are in commuting distance to a Ford hub location or remote for non-local candidates. **\#LI-Hybrid #LI-Remote#LI-MN1**
**Requisition ID** : 55155
Forest Development Tech Intern
Technical assistant job in Espanola, NM
Incumbent works under the direct supervision of the Forest Development & Restoration Manger (supervisor). Routine supervision and technical duties are performed under direction of supervisor who specifies scope of project, objectives to be met and results expected. Instructions are provided for new or unusual aspect of work. Unusual or unprecedented situations are referred to the supervisor. Work is reviewed at appropriate intervals for technical adequacy, accomplishment of objectives and coordination with other Forestry section activities.
This job description is illustrative only of the responsibilities performed by this position and is not all inclusive.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Performs partial range of administrative duties on an as needed basis and as directed by Forest Development and Restoration Manager.
Assists with data collection, data processing, and data analysis for all project activity relating to forest development or restoration.
Assists with planning and coordination of the timber stand improvement program; assist with prescribing cutting practices based on an examination of stand conditions and aesthetic or other resource requirements; consults with others, such as wildlife specialist as required.
Assists with planning and coordination of the reforestation program; assist with prescribing techniques in seed collection, site preparation, and tree planting to meet rigid silvicultural standards. Assures that other regimes of wildlife, cultural sites, aesthetics, etc., have been considered.
Assists with coordinating with greenhouses and seed processors to ensure adequate seed supplies are being grown for reforestation needs and associated planting acreages and tree species.
Assists with examining forest for disease and insect outbreaks and makes recommendations for treatments and preventative measures to ensure healthy forest conditions.
Potential to assist in writing and developing contracts and working closely with many outside agencies on timber stand improvement, reforestation, and restoration projects.
Potential to assist in preparation and creation of successful proposals to get additional funding for future projects and activities under forest development or restoration.
Forest Development and Restoration assignments involve the full range of duties concerned with timber stand improvement, reforestation, forest pest detection and control, genetic tree improvement, ecological restoration, and administrative functions.
KNOWLEDGE, SKILLS AND ABILITIES:
Ideal candidate has an in-depth knowledge of stand conditions, environmental considerations, forest ecological interrelationships, silvicultural and growth characteristics of the major forest cover types found on the Santa Clara reservation.
Ideal candidate has basic knowledge of traditional Tribal cultural forest use values in order to effectively provide or obtain information to/from the general Indian population.
Must possess effective written, verbal and communication.
Must be a team player and positive leader.
An in-depth knowledge of computer applications and basic software understanding including: Microsoft Word, Microsoft Excel, Power point, Access, and others.
Knowledge of GIS and GPS technology and the ability to locate physical features on the ground and with digital mapping data.
Basic knowledge of silvics, dendrology, reforestation methods, timber stand improvement principles and techniques, restoration treatment goals and objectives, and land management policies and procedures sufficient to review and/or assist in developing reforestation program and standards for a wide range of silvicultural situations.
Basic knowledge of the interrelationship of physical factors such as climate and soil, and biological factors such as plant and animal associations, genetics, fungi, and soil micro-organisms, and their various influences on the type and timing of silvicultural treatments necessary and appropriate to achieve multiple-use land management objectives.
Basic knowledge of forest disease and insect pathogens and the ability to prescribe treatments to reduce existing populations and to prevent additional attacks.
Basic knowledge of fire behavior, wildfire pre-suppression and suppression activities.
MINIMUM QUALIFICATIONS:
High School Diploma or GED equivalent
Course work within a Bachelor of Science/Arts degree in Forestry, Ecosystem management, Natural Resources, or similar related field is strongly preferred, but will consider years of experience in the field in lieu of a course work within degree program;
Ideal one to three years' experience in forestry/environmental practices;
Valid New Mexico Driver's License and insurable through the Tribe's insurance carrier;
Must not have any DUI/DWI convictions within the last five (5) years from any Tribal, State or Federal Court;
Must pass a background check successfully; and
Must pass a drug/alcohol screening.
PHYSICAL/WORK ENVIORNMENT:
The incumbent must be physically capable and willing to endure extended periods of work under a wide variety of environmental conditions. Approximately 70% of this work is performed in the field. The incumbent must be in good physical condition and be able to traverse hillsides in rough forest terrain as a daily requirement when performing timber cruising, marking, or forest survey assignments. Heavy work such as lifting or digging may occur in emergencies. Wildfire control assignments may involve extremely strenuous and hazardous activity for extended times. Firefighting is not a requirement for this position, however all positions in the forestry department are encouraged to participate and become trained in wildfire suppression
.
Travel may be periodically required. The incumbent may be required to work occasional nights and/or weekends. Wildfire control assignments may involve extremely strenuous and hazardous activity for extended times.
Operating Values:
Respect - Treats everyone with courtesy, politeness and dignity. Listens to and communicates with teammates, employees and community members in ways that build mutual and positive working relationships.
Citizenship - Follows proper procedures and keeps appropr4iate records. Ensures compliance with regulatory and legal requirements.
Caring- Cares about and demonstrates concern for employees and community members. Builds mutually beneficial relationships with employees, vendors and community members.
Trustworthiness - Takes actions that build confidence in department and Pueblo of Santa Clara. Demonstrates honesty and high standards of integrity in all interactions. Gains trust and confidence in relationships with teammates and employees at all levels.
Fairness - Listens to the concerns of employees and community members. Takes specific actions to ensure the success of employees. Make decisions after careful and appropriate consideration.
Responsibility - Takes accountability for the services provided, pursuing excellence in everything you do. Finish what you start rather than surrendering to obstacles or excuses. Continually look for ways to improve you work. Fulfill your obligations and assist in fulfilling the obligations of the Department.
Vet Tech Student Externship - Western Trails Veterinary Hospital
Technical assistant job in Edgewood, NM
Practice
Western Trails Veterinary Hospital is the premier hospital if you live in Edgewood, Moriarty, Albuquerque, Tijeras, Sandia Park, Estancia, or the surrounding area and need a trusted veterinarian to care for your pet, small farm animals, or livestock.
In addition to the hospital and 3-stall barn, we have a full-service mobile unit for house/farm calls.
Position Purpose
Come extern with us!
Heartland Veterinary Partners' Vet Tech Externship Program works to provide externship support for veterinary technician students.
Externship length & requirements are dependent upon your university.
Requirements/Qualifications
Eligibility
Must be currently enrolled in an accredited Veterinary Technician School
Auto-ApplyTechnician Assistant Aide II
Technical assistant job in Las Vegas, NM
Physical Demands Lifting a minimum of 30 pounds - Occasionally Standing - Frequently Walking - Frequently Bending - Frequently Squatting - Frequently Climbing - Occasionally Kneeling - Frequently Repetitive hand motion - Frequently Sitting - Frequently Prolonged use of computer - Frequently
Minimum Qualifications
Education: College student at NMHU enrolled with a minimum of six (6) credit hours High School Diploma or GED Experience: Some clerical/office experience
Preferred Qualifications
Experience installing, troubleshooting, and maintaining classroom technology equipment. Experience providing technical customer service, in person, and by phone and email. Experience using Windows and Mac OS. Experience using Brightspace and ZOOM . Excellent communication skills. Excellent customer service skills. Ability to be proactive. Experience troubleshooting common audio visual and/or computer problems.
Technical Analyst 3-Support (U.S. Citizenship required)
Technical assistant job in Santa Fe, NM
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Qualifications:
Bachelor's degree in Computer Science, Engineering, or a related technical field.
5+ years of proven experience supporting Oracle Analytics platforms including Oracle Analytics Cloud, Oracle's Big Data Service (BDS), DFS, DIS, Data Catalog, and Oracle Cloud Infrastructure (OCI).
Strong expertise in Hadoop ecosystem: HDFS, YARN, Spark, Hive, Impala, Sqoop, Oozie, Ranger, Kerberos.
Experience in Linux OS administration, networking, TLS/SSL, and SSO integration.
Experience with data integration tools (ODI/Informatica) and cloud data sources (FusionApps/BICC, Snowflake).
Hands-on experience with LLMs, agentic frameworks (LangChain, Semantic Kernel, CrewAI), RAG pipelines, and vector databases (FAISS, Pinecone, Weaviate).
Proficiency in Python and Shell scripting.
Skills & Competencies:
Deep understanding of Oracle's Big Data Service (BDS) , Data Flow Service (DFS), Data Integration Service (DIS), Data Catalog architecture and operations.
Cluster administration using Ambari and troubleshooting across the Cloudera stack.
Real-time processing using Kafka, Flink.
AI/ML workflow support, including OCI Gen AI services and integration of agentic pipelines.
Working knowledge of cloud services, networking, system-level security, and distributed architectures.
Experience supporting multi-tier enterprise applications.
Personal Competencies:
Strong customer focus with ability to handle escalations and technical deep dives.
Structured problem-solving mindset.
Self-motivated with a continuous learning attitude.
Excellent communication, documentation, and global collaboration skills.
Results-oriented with a passion for service quality and technical excellence.
**Responsibilities**
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model.
Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, Data Catalog, and associated cloud services.
Diagnose and resolve complex issues across the Hadoop ecosystem (e.g., HDFS, YARN, Spark, Hive, Impala, Sqoop, Oozie).
Manage cluster configurations, upgrades, patches, and installations using tools like Ambari.
Support real-time data processing frameworks (Kafka, Flink) and ETL pipelines (ODI, Informatica).
Collaborate with OCI platform teams to support secure and scalable AI/ML data workflows.
Engage in hands-on support for agentic frameworks (LangChain, Semantic Kernel, CrewAI) and RAG-based systems.
Interact regularly with customers, build technical documentation, and contribute to knowledge sharing.
Collaborate cross-functionally with product engineering, infrastructure, and cloud ops teams for holistic support delivery.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $24.95 to $60.63 per hour; from: $51,900 to $126,100 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Tier II Help Desk Technician - Journeyman
Technical assistant job in Santa Fe, NM
Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting.
ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer
support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).
Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands.
**Job Responsibilities**
+ Assists users with logged IT-related incidents when called upon.
+ Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support.
+ When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support.
+ Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
+ Plans and implements complex changes on production systems.
+ Analyzes and assesses the impact and risk of complex risk changes on production systems.
+ Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes.
+ Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Performs major upgrades of systems and associated products/software solutions.
**Minimum Qualifications**
+ US citizen and fluent English speaker
+ Current, active DoD Secret Security Clearance
+ Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree)
+ Excellent customer service and communications skills
+ Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).
**Other Job Specific Skills**
+ Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Exceptional customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology.
+ ITIL Foundations
+ AWS Cloud Practitioner
+ CompTIA A+ CompTIA Cloud **Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$28.51 - $41.35
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Product Support Specialist
Technical assistant job in Santa Fe, NM
**Req number:** R6817 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
As a Product Support Specialist you will provide support to a corporate tax software product.
**Job Description**
We are looking for a **Product Support Specialist** to remotely provide Level One technical support to a corporate tax software product. This position will be **full-time** and **remote** and **2nd shift** **.**
**What You'll Do**
+ Answer phone calls and respond to emails and web portal requests
+ Analyze and resolve technical and software related problems
+ Log all work activity and efficiently work to resolve or assign ticket to appropriate team
+ Engage knowledge of products, tax and key resources to ensure timely resolution
+ Drive positive results in Customer Experience through timely response and professional interaction
+ Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics
+ Provide consistent communication with the customer to effectively manage expectations
+ Function as a business liaison between CAI clients and their customers, balancing the needs of both the client and the business in a way that drives a mutually agreed upon outcome
**What You'll Need**
Required:
+ 1-3 years' experience as Product Support Specialist (or similar)
+ Degree in Information Systems or Computer Science (Preferred) or equivalent experience
+ Intermediate knowledge of platforms, operating systems, and web authoring tools
+ Basic knowledge of product functional issues, basic technical issues, and the application of corporate tax concepts
+ Basic knowledge of computer terms, languages, database concepts, Oracle, SQL Server, etc.
+ Familiarity with common ERP systems and concepts
+ Customer technical product support experience with analyzing, resolving, and routing customer inquiries
+ Knowledge of common support tools and practices, specifically ticketing systems such as Salesforce and ITIL
+ Analytical, problem solver
+ Strong attention to detail
+ Excellent work ethic; self-motivated
+ Fast learner
+ Ability to work independently and follow through on open tickets without supervision
+ Team-oriented
+ Ability to confidently make quick decisions using resources and independent judgment to resolve technical customer issues and provide timely statuses to customer and key stakeholders as appropriate to the situation
+ Ability to be professional in all interactions, with the proven ability to handle difficult customer situations while remaining positive and customer focused
+ Ability to manage stress in a busy, and at times, demanding call center environment
+ Possess awareness and appropriately handle sensitive proprietary information
+ Strong writing and verbal skills; speaks effectively, using conventions proper to the situation
+ **Ability to work Monday through Friday 2:00pm - 10:00pm EST.**
Preferred:
+ Knowledge of corporate tax principles and related tax software
+ Certifications in databases, Java, or web services
+ Knowledge of ITIL principles
+ Knowledge of UNIX/Linux
+ Knowledge of environmental variables and compilation commands for OS and programming languages (for some roles only)
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.
$50,000 - $52,000 per year
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
Subcontract Technical Representative 3 (Shiftwork Weekends)
Technical assistant job in Los Alamos, NM
**What You Will Do** The Subcontract Technical Representative (STR) 3, is responsible for the management of construction, maintenance, or site services subcontracts from conception to closeout for the Los Alamos National Laboratory (LANL). Implements construction, maintenance, or site services subcontract management in accordance with established Acquisition Services Management Division and Construction Management Division or Maintenance and Site Services Division policies and procedures. Oversees and monitors performance in accordance with the terms and conditions of complex subcontracts and Department of Energy (DOE), Laboratory, and site-specific requirements. Mentors STRs 1 & 2 in the management of LANL subcontracts. Provides support to more experienced sub-contract technical representatives in the management of subcontracts for the Laboratory.
The STR is the point of contact for all of the technical aspects of the subcontract for moderate or high-hazard work and is responsible for Technical Oversight of a subcontractor's performance under a subcontract. The STR's technical oversight includes oversight of the subcontractor's performance in relation to the safety, security, and quality requirements set forth in the subcontract. The STR is not authorized to make any commitments on behalf of LANL or changes to the terms and conditions of a subcontract. STR actions ensure subcontractor adherence to the subcontract, assist in preventing subcontractor failure, reduce project related misdirection, prevent multiple lines of communication, provide appropriate guidance to preclude subcontractor rework and reduce compliance risk. They are the primary point of contact for contractor's project manager. They are to develop working relationship with the project manager and his team to support successful execution of the contract.
STR's must possess a willingness and ability to work flexible schedules. Work assignments may require evening, night shift and shifts outside the normal workday of 6:00 AM-5:30 PM for substantial and indefinite periods.
\#shiftwork
**Minimum Job requirements:**
+ Demonstrated experience in the formation and administration of construction, or similar type, subcontracts employing the several steps of subcontract development and execution, including: bidder pre-qualification, development of requests for proposals, definition of subcontract scope, compilation of bid requests, receipt of bids, bid evaluation, award, monitoring the performance of subcontractors, change order management and evaluation, back charge procedures, resolution of claims and disputes, commissioning, testing, close-out, and other such related steps.
+ Demonstrated working knowledge of complex multi-tiered organizational structures engaged in the execution of construction, manufacturing, and/or similar type efforts.
+ Demonstrated Experience with construction projects involving installation of civil work, structural work, architectural finishes, HVAC systems, exhaust systems, auxiliary equipment, fire alarm, HVAC control systems, Building Automated Systems, electrical distribution systems, and/or multiple discipline building projects.
+ Demonstrated knowledge of government regulations affecting facility subcontract management or equivalent knowledge related to private sector subcontracts.
+ Demonstrated Leadership skills including preparation and presentation of oral and written reports.
+ Demonstrated knowledge and experience in the execution of safe, secure and quality construction projects, requiring work in more than one discipline and/or trade.
+ Demonstrated ability to set, achieve, and execute performance goals as a self-directed employee and leader of a team
+ Demonstrated ability to participate in the career development and mentoring of less experienced colleagues.
+ Demonstrated knowledge of subcontract policies and procedures outside and/or inside LANL and the manner by which these are flowed down by an Owner or Contractor to Subcontractors and Subcontractor sub tiers.
**Technical Leadership**
+ Demonstrated ability to oversee several diverse multi-disciplined projects simultaneously.
+ Demonstrated success in leading construction execution efforts on multiple types of subcontract vehicles including, including build, design - build, environmental, and/or renovation projects. Multiple projects preferred.
**Technical Excellence**
+ Demonstrated knowledge of one or more construction related oversight disciplines, including Field Engineering, Superintendent, Construction Management, Project Management, Subcontract Technical Representative (STR), Environmental, Waste Management, Safety, Quality, and/or Procurement as related to Subcontracted Construction Execution through multiple phases of Construction Projects from Preconstruction through Closeout.
+ Have a strong familiarity with Standard Work Process Procedures at LANL, DOE Complex facilities, or other full time 24/7 multi-system operational facilities such as oil refineries, data centers, chemical plants, pharmaceutical facilities, and hospitals. Work Process Procedures include, but are not limited to, outages, permitting, testing & inspections.
+ Have a strong familiarity with roles and responsibilities within the TRIAD construction management division, or similar organizations, as applied to work within LANL Technical Areas and Facilities TA55, RLW, STO and CMRR, or similar facilities outside of LANL.
+ Experience with NQA-1 compliant subcontract execution.
+ Experience with system and or component functional testing and acceptance through commissioning, or similar processes.
**Communication**
+ Demonstrated interpersonal, oral, and written communication skills that includes interacting with all levels of Integrated Project Team members and external agencies. Demonstrated ability to produce a variety of reports to ensure schedule, cost and other key performance indicators are being met. Demonstrated ability to promote an open communication environment to develop mutual trust and teamwork.
**Education:**
+ Position requires a bachelor's degree in an engineering, construction, contracts law discipline or other applicable discipline from an accredited institution and 8 years directly related experience in engineering/construction contracting practices, applicable government or commercial regulations and practices, and/or LANL policies, procedures, and work practices; or, an equivalent combination of education and related experience to include specialized courses in contract management.
**Desired Skills:**
+ Active DOE Q Clearance
**Work Location:** The work location for this position is onsite and located in Los Alamos, NM, USA. All work locations are at the discretion of management.
**Position commitment:** Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 2 years.
**Note to Applicants:**
Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.
**Where You Will Work**
Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:
+ PPO or High Deductible medical insurance with the same large nationwide network
+ Dental and vision insurance
+ Free basic life and disability insurance
+ Paid childbirth and parental leave
+ Award-winning 401(k) (6% matching plus 3.5% annually)
+ Learning opportunities and tuition assistance
+ Flexible schedules and time off (PTO and holidays)
+ Onsite gyms and wellness programs
+ Extensive relocation packages (outside a 50 mile radius)
**Additional Details**
Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.
**Clearance: Q** (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.
***Eligibility requirements:** To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.
**New-Employment Drug Test:** The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.
**Regular position:** Term status Laboratory employees applying for regular-status positions are converted to regular status.
**Internal Applicants:** Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 for applicant eligibility requirements.
**Equal Opportunity:** Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal, state, and local laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to ****************** or call **************.
Monitoring Technician Aide (NMHU Student)
Technical assistant job in Las Vegas, NM
Physical Demands PHYSICAL DEMANDS : Standing Frequently Walking (cross country) Frequently Bending Frequently Squatting Frequently Climbing (difficult terrain) Frequently Kneeling Frequently Lifting over 40lbs Frequently Minimum Qualifications Education: College student at NMHU and classified as a sophomore, junior, senior; and enrolled with a minimum of six (6) credit hours Successfully completed one semester at NMHU ; Applicants must: Have an interest in forestry, natural resource management, and/or ecological restoration Be a team player with a strong work ethic, attention to detail, a positive attitude, and good self-care Be willing to hike, camp, and travel 4 days per week during the summer (sometimes out of cell range, in remote areas of New Mexico) Be willing to work early mornings and long days; be willing to work in an office; be willing to work on a flexible schedule as needed to meet deadlines Be a currently enrolled student at NMHU
Preferred Qualifications
Preferred Qualification: Minimum 3.0 GPA Experience: Work experience in college