Help Desk Technician
Technical assistant job in San Jose, CA
Salary Range:$26.50 To $31.25 Hourly
HelpDesk Technician
Job Type: Full-Time | Non-Exempt | In Office
Salary Range: $26.50 - $31.25 per year
Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024.
We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive.
As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits.
Job Summary
The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience.
Essential Duties and Responsibilities
Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues.
Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs.
Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution.
Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting.
Assist in updating training materials and provide user training as needed.
Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance.
Monitor and report recurring issues to management; stay current with system updates and industry trends.
Maintain accurate inventory of desktop and printing equipment.
Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards.
Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals.
Minimum Qualifications
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred.
Basic knowledge of IT operations, hardware/software troubleshooting, and network support.
Familiarity with banking industry compliance and security standards is a plus.
Strong communication skills with the ability to explain technical concepts clearly.
Proficient in Microsoft Office, desktop applications, and mobile device platforms.
Strong organizational, time management, and problem-solving skills.
Ability to work independently and manage multiple tasks effectively.
Valid driver's license and reliable transportation may be required.
Benefits & Perks
Competitive employer contribution to medical, dental and vision coverage
401k plan with employer match
Flexible Spending Accounts (FSA) and Dependent Care Accounts
Employee Assistance Program (EAP)
Employer provided Calm subscription
Employer provided mental health benefits through Teladoc
Life, AD&D and disability insurance
Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer
Online discount program
Tuition Reimbursement Program
Equal Employment Opportunity & Accommodations
Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic.
We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws.
Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information.
Recruitment Policy
Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California.
We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.
IT Support Specialist I/II
Technical assistant job in San Francisco, CA
About the Firm
Sideman & Bancroft LLP is a San Francisco based boutique law firm with a national reputation for excellence in intellectual property, estate planning, tax, white collar defense, and complex business litigation. We pride ourselves on combining deep subject-matter expertise with personalized, client-focused service. With roughly 100 attorneys and staff, we offer the sophistication of a large firm with the close-knit culture of a smaller practice, where every team member plays an essential role in delivering exceptional results.
The Role
We are seeking a Help Desk / Desktop Support Specialist to provide day-to-day technology support in our San Francisco office. This role is designed for someone with 3-5 years of IT support experience who can handle Level 1 and Level 2 issues in a fast-paced, professional services environment.
Key Responsibilities
Serve as a first and second level point of contact for technical issues (hardware, software, mobile, network).
Troubleshoot, document, and resolve incidents in a timely and professional manner.
Configure and maintain workstations, laptops, and mobile devices.
Provide support for core firm applications (Microsoft Office, document management, time entry, conferencing tools).
Assist with network and security support, including:
Monitoring workstation connectivity (LAN/Wi-Fi/VPN) and escalating larger issues.
Supporting endpoint and data security measures and ensuring adherence to firm policies.
Helping implement system updates and patches under IT direction.
Participate in system rollouts, upgrades, and security initiatives.
Collaborate with IT team members to monitor, maintain, and improve firmwide technology performance.
Uphold data security and confidentiality standards.
Required Qualifications
Possess a Bachelor's Degree in IT or related field with certifications/training to supplement
3-5 years of desktop/help desk support experience, preferably in a law firm or professional services environment.
Proficiency with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) and Windows operating systems.
Familiarity with document management systems (e.g., iManage, NetDocuments).
Solid understanding of networks, PCs, printers, and common peripherals.
Strong troubleshooting, communication, and client service skills.
Ability to manage competing priorities in a deadline-driven environment.
Preferred Skills (Our โUnicornโ Wish List)
Our ideal candidate will not only be strong in technical troubleshooting but will also bring (or want to develop) skills in technical training and advanced Microsoft Word/document support. Not having these skills is not disqualifying, but having them, or the desire to learn, positions a candidate strongly.
Experience providing technical training (one-on-one, small group, or classroom).
Advanced knowledge of Microsoft Word formatting and styles (automatic numbering, TOCs, templates, cross-references).
Ability to troubleshoot complex document issues and support users on best practices.
Experience creating user guides, quick reference materials, or training documentation.
Familiarity with Microsoft Active Directory and Exchange Administration.
Exposure to Mobile Device Management tools (e.g., Intune, MobileIron).
Knowledge of virtualization concepts (VMware) and common networking (LAN, VLAN, Wi-Fi) troubleshooting.
Soft Skills & Attributes
Ability to take on projects or tasks with clear instruction, then own the work and outcome.
Confidence to ask questions and seek clarification when needed.
Willingness to provide backup support to other IT team members in whatever ways are most helpful.
Strong teamwork orientation combined with a professional demeanor.
Appetite to learn and a drive to progressively expand technical knowledge.
Patience, adaptability, and a service mindset when working with attorneys and staff at all levels.
What We Offer
Competitive salary and comprehensive benefits.
Professional growth opportunities in both technical support and training.
A collaborative, team-oriented environment where technology is critical to client service.
Hybrid work schedule
Salary range is $105k to $115k
Tech Patent Prosecution Specialist
Technical assistant job in Palo Alto, CA
A leading intellectual property firm located in California seeks candidates proficient in engineering and law for roles that intersect with technology giants. The ideal applicant will possess a degree in a relevant field and the capability to engage with technical and legal aspects of cutting-edge technologies including AI and robotics. This position promises opportunities in diverse fields including clean energy and healthcare innovation.
#J-18808-Ljbffr
Information Technology Help Desk Support
Technical assistant job in Atherton, CA
The IT Helpdesk Support position provides frontline technical assistance to students, faculty, and staff, ensuring reliable access to campus technology and smooth daily operations. This role requires exceptional customer service, strong technical troubleshooting skills, and the ability to work in a fast-paced academic environment.
Key Responsibilities:
ยท Provide in-person, phone, and email technical support for Windows, mac OS, and mobile devices with a focus on high-quality customer service.
ยท Troubleshoot network and Wi-Fi issues, printer connectivity, classroom technology, audiovisual equipment, and other campus systems to minimize instructional disruptions.
ยท Manage and maintain the IT Helpdesk ticketing system, including triaging, tracking, and resolving support requests in a timely manner.
ยท Maintain inventory of IT hardware and peripherals; coordinate imaging, configuration, distribution, and replacement of devices for employees and computer labs.
ยท Support campus VoIP phone systems, including device setup, number assignments, call routing, voicemail configuration, and troubleshooting.
ยท Assist with cybersecurity operations, including endpoint protection (SentinelOne or similar) and enforcement of user security best practices.
ยท Provide support for Zoom-equipped classrooms and hybrid learning environments; train faculty and staff and troubleshoot live instructional sessions.
ยท Build, update, and deploy standardized computer images to ensure consistent software configurations and security compliance.
Requirements:
ยท Demonstrated experience supporting Windows and mac OS operating systems.
ยท Proficiency in troubleshooting:
o Wi-Fi and network connectivity issues
o Printer and peripheral connection problems
o Hardware, software, and operating system issues
ยท Hands-on experience with:
o Active Directory (user and group management)
o Google Workspace, Microsoft 365, and Zoom administration
o Computer imaging and deployment tools
o Endpoint security systems (SentinelOne or similar)
o IT Helpdesk ticketing systems and workflow processes
ยท Excellent communication, customer service, and interpersonal skills.
ยท Strong problem-solving ability, attention to detail, and sense of urgency.
ยท Ability to multitask and work independently in a fast-paced setting.
ยท Collaborative mindset with a willingness to learn new systems quickly.
Additional Details:
ยท Flexible working hours required.
ยท Some weekend availability is needed during the start of each semester and for major events such as Commencement, OAKtoberfest, and Orientation.
Qualifications
ยท Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent professional experience.
ยท 1-3 years of experience in an IT Helpdesk or technical support role.
ยท Experience in a higher-education IT environment is preferred but not required.
Help Desk Support Specialist
Technical assistant job in Concord, CA
Duration: 6-month contract, potential to extend or convert
Pay Rate: $30.55-32.00/hr
Must Haves
Strong experience with Office 365 apps
Advanced troubleshooting skills
3+ years of experience within help desk or desktop support Tier I and Tier II troubleshooting experience 6 months+ experience with ticketing system Experience with Microsoft Office Suite Highly motivated Positive attitude
Understanding of SSH, Ping, Two-factor authentication, SSO, geo-blocking
Overview
An employer is looking for a Tier II Desktop Support Technician. This person will be working with one other person. They need to be independent, a quick learner and have a positive attitude. This person will be resolving anywhere from 6-25 tickets a day. These tickets will come through ServiceNow--ServiceNow experience is preferred however any ticketing system will suffice. They will be working with internal employees only via the ticketing system, phone, email and some in person. Examples of issues they will troubleshoot will be physical set ups, desk set ups, replacing hard drives, adding employees to a distribution list, etc. This person will be working five days a week onsite. There will also be opportunity for overtime.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law
.
Photo Studio Technical Support - Jamf Admin
Technical assistant job in San Francisco, CA
Seeking a Technical Associate to provide exceptional production support in a fast-paced, high-volume digital studio. This role is a unique hybrid of IT support, studio operations, and workflow automation. You will serve as the primary support for Macintosh workstations, manage hardware inventory, and ensure the technical infrastructure of the studio runs smoothly.
Crucially, this role embraces modern efficiency; we are looking for a candidate who can leverage AI tools to accelerate the creation of scripts (Python, Bash, AppleScript) and support custom applications. While this is a technical support role, you will work cross-functionally to support Photographers, Art Directors, and Retouchers, ensuring that technology never slows down the creative process.
Key Responsibilities
1. Studio Systems & Hardware Support
Mac Fleet Management: Deploy and configure Macintosh workstations using Jamf. Troubleshoot hardware/software issues for the entire studio staff.
Color Precision: Perform regular monitor calibration (Eizo/NEC) to ensure color accuracy across all capture and retouching stations.
Peripherals & Infrastructure: Maintain and troubleshoot studio infrastructure, including Wi-Fi connectivity, network ports, Zoom Room configurations, and internal corporate badge printers.
Physical Setup: Manage the physical setup of computer equipment on carts and workstations for incoming talent and crew.
2. Scripting, Automation & AI
AI-Assisted Development: Utilize AI tools (LLMs) to efficiently write, debug, and optimize scripts for workflow automation.
Tool Maintenance: Support and maintain custom internal applications written in Python, AppleScript, and Bash.
Innovation: Proactively identify repetitive manual tasks in the studio workflow that can be solved with logical scripting solutions.
3. Asset Management & Operations
Inventory Control: Responsible for the check-in/check-out process of technical gear. Maintain accurate asset tracking records.
DAM Support: Act as a backup support for the Digital Asset Management system. Assist in training freelancers and staff on specific search queries and asset retrieval.
Emergency On-Set Support: While not a Digital Tech role, provide emergency backup troubleshooting for tethering issues (Capture One/Camera connectivity) when immediate resolution is required to keep a shoot moving.
Qualifications
*Technical Expertise
Mac OS Mastery: Deep understanding of the Macintosh operating system, file structures, and troubleshooting utilities.
Scripting Logic: Functional knowledge of Python, Bash, or AppleScript, with a specific aptitude for using AI tools to generate and refine code.
Network Fundamentals: Ability to troubleshoot Wi-Fi, Ethernet, and server connection issues in a corporate environment.
Color Management: Familiarity with monitor calibration hardware and software (e.g., ColorNavigator, i1Profiler).
Soft Skills & Environment
High-Stakes Problem Solving: Ability to remain calm and resolve technical failures quickly during high-pressure photo shoots ($50k+ daily impact).
Customer Service: A "no task is too small" attitude when supporting Art Directors, Photographers, and supporting roles.
Curiosity: A genuine passion for new technology and a desire to learn how files move from capture to server.
*Nice-to-Haves (Bonus)
Jamf Administration: Certification or experience building policies (not just deploying).
Capture One: Experience with tethered photography workflows.
DAM Systems: Experience with enterprise-level Asset Management tools.
Executive IT Support - W2 Only (NO 3rd Party)
Technical assistant job in Menlo Park, CA
Role: Executive IT Support
Duration: 6-12 months contract, possible extensions
Pay rate: W2 only (No Third Party)
Job details:
Providing technical support for C-suite/ executives and board members
Priority handling of incidents
Conference room/AV setup / meeting room support
Mac/Mobile device tech support
Please send resume ASAP.
SF-Based IT Support Engineer
Technical assistant job in San Jose, CA
Responsibilities:
Provide approximately 20 hours per week professional and friendly support and problem solving in person and remotely. Recognize opportunities for technology improvements, make suggestions, and lead projects.
Requirements:
College graduate
Excellent interpersonal skills
Ability to develop good rapport, enjoy working with people
Excellent written and verbal skills
Strong problem solving, organization and analytical skills
Ability to work independently, with team and with clients in a professional manner
Superb client management, expectation management, negotiation, and conflict resolution skills
Excellent organization, initiative, follow-up, and communication skills
Strong motivation to exceed goals
Enthusiasm for technology and creative solutions
Ability to work flexible hours
Prior IT support experience, experience with conference room and office technology, network devices
Self-starter and self-motivated
Eagerness to learn
Benefits:
Friendly, fast-paced working environment
Great opportunity to work closely with experienced IT consultants
Exposure to wide variety of cutting edge technologies.
Opportunity to share and act on innovative ideas.
Compensation:
Part-time, Hourly compensation
Work primarily remotely, with 1/2 day on-site per week. This is a great opportunity for someone with a flexible schedule and prior IT support experience. If you are interested in being part of a fun team, can work independently, and meet the qualifications listed above you will be a great fit for this position. Please email resume and cover letter to above address even if the ad is a few weeks old, we still want to hear from you!
IT Support & Operations Engineer
Technical assistant job in South San Francisco, CA
IT Support & Operations Engineer - Contract Role
Title: IT Support & Operations Engineer
Duration: 4-6 months (extension likely)
Compensation: $45-60/HR
Benefits: This position is eligible for medical, dental, vision, and 401(k)
About the Role:
A recently public biotech company is looking for a proactive IT Support & Operations Engineer who thrives in dynamic, small-company environments. This isn't a role for someone who waits for tickets to come in-you'll be the go-to person for solving complex IT challenges, improving processes, and helping shape the future of IT operations as the company scales post-IPO.
What You'll Do:
Own day-to-day IT operations and ticket flow in Jira.
Support and troubleshoot MacOS and Windows environments.
Administer tools like Addigy, Intune, O365, Okta, Slack, Zoom.
Deliver white-glove onsite support and reduce reliance on MSP resources.
Document processes and proactively improve workflows.
What We're Looking For:
5+ years supporting both Mac and Windows environments.
Strong experience with O365, Intune, and similar tech stacks.
ITIL knowledge preferred.
Experience in small-to-medium sized companies; biotech/pharma experience is a plus.
A self-starter who loves solving problems and making things better.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Technical Support Engineer: 25-07057
Technical assistant job in Santa Clara, CA
Primary Skills: JavaScript Coding (Expert), Scripting (Intermediate), Troubleshooting (Advanced), SQL (Advanced), Debugging (Proficient) Contract Type: W2 Only Duration: 12 Months with possible extension Pay Range: $40 - $46 per hour on W2
#LP
Job Summary
The Senior Technical Support Engineer will play a crucial role in addressing and resolving the most complex issues for the ServiceNow Platform, serving as the key point of escalation within the technical support department and mentoring junior colleagues. This position requires a blend of deep technical expertise and excellent customer-facing skills, with a willingness to work flexible hours to meet customer needs. The role necessitates an individual capable of quickly learning the ServiceNow platform and who possesses a strong commitment to quality customer service.
Key Responsibilities
Manage and resolve complex technical issues related to the ServiceNow Platform.
Serve as the primary point of escalation within the technical support team.
Mentoring and assisting junior team members in understanding various technologies.
Ensure superior customer service through direct interaction with clients in a technical support context.
Work flexible hours, including evenings, weekends, and holidays as necessary.
Must-Have Skills:
In-depth knowledge of Database and Object-Oriented languages (Java, JavaScript preferred).
Demonstrated ability to troubleshoot difficult technical problems.
Excellent verbal and written communication skills.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Information Technology Support Engineer
Technical assistant job in Fremont, CA
Our enterprise-level client is seeking to add an IT Support Engineer to the team in Fremont, CA. Please see below for full details-
Job Notes:
-- 6+ month contract / extensions possible but are not guaranteed.
-- Onsite in Freemont, CA 94538
-- Drug & Background required
Pay Rate = $32 W2 per hour plus benefits
Specifics from the client:
Interact with users to understand and document all IT issues.
Install and maintain computer systems and peripherals in accordance with established standards and guidelines.
Perform administrative duties, including asset tracking and management, IT inventory maintenance, processing purchase requisitions, managing shipping, and providing general support to team members.
Assist with the planning and implementation of IT projects across multiple sites.
Provide first-level IT support for business users Perform analysis, diagnostics, and resolution of user computer problems, and implement corrective solutions.
Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.
Open service requests and manage warranty repairs with hardware vendors.
Manage the new user request process, including configuration, setup, inventory, and testing of new user computers prior to delivery.
Key Responsibilities:
Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
Reimage and deploy PCs as part of refresh or break/fix processes
Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
Support users with Office 365 applications and Windows OS issues
Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
Collaborate remotely with team members across other locations to resolve complex issues
Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
Ensure timely and professional communication with end users and team leads
Technical Environment & Minimum Requirements:
Strong experience supporting Windows desktop environments
Proven hands-on experience with Office 365 at the deskside level
Basic knowledge of device imaging, reimaging, and PC deployment best practices
Excellent problem-solving and customer service skills
Nice to Have:
Experience using ServiceNow or similar ticketing systems
Familiarity with Windows Autopilot deployments
Hands-and-feet network support (switch checks, console sessions)
Certifications:
Certifications such as A+, MCP, or ITIL are a plus but not required
Why Work with Merge IT?
We don't just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward.
Let's Stay Connected
Want insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here: *********************************** You'll be the first to know when that perfect role opens up.
Be You. With Us.
Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.
Your next opportunity starts here. Let's make it happen.
Senior Technical Fellow, Parallel Programming Performance Optimization & GPU Software Diagnostics
Technical assistant job in San Jose, CA
WHAT YOU DO AT AMD CHANGES EVERYTHING At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.
THE ROLE:
The Senior Technical Fellow role is a company-level technical leadership position, accountable for defining and driving AMD's strategy, architecture, and tooling to achieve industry-leading GPU performance and reliability. You will partner across hardware architecture, silicon design, firmware, drivers, compilers, runtime, and developer tools to architect scalable performance methodologies, build advanced diagnostics to detect and isolate defects, and ensure product excellence from pre-silicon through customer deployment.
THE PERSON:
* GPU/accelerator or HPC performance engineering, compilers, runtime systems, and/or reliability/diagnostics.
* Expert-level proficiency in parallel programming models such as (HIP/ROCm, OpenCL, SYCL; CUDA interop), and performance tuning at scale.
* Deep knowledge of GPU microarchitecture (compute units/SIMD, wavefront scheduling, memory hierarchy, caches, shared/local memory, interconnects, PCIe/Infinity Fabric).
* Hands-on experience with profiling, instrumentation, and performance counters; familiarity with tools such as ROCm tools, Radeon GPU Profiler/Memory Visualizer, and LLVM-based toolchains.
* Proven track record building diagnostics: sanitizers, static/dynamic analysis, fuzzing, crash triage systems, telemetry pipelines; experience with kernel-level debugging and driver/runtime fault isolation.
* Strong systems background: Linux, kernel, drivers, multi-node HPC/cloud, NUMA, distributed training/inference pipelines.
* Proficiency in C/C++, Python; familiarity with LLVM IR, GPU ISA, and performance modeling.
* Demonstrated impact influencing architecture and shipping high-performance, reliable products at scale.
KEY RESPONSIBILITIES:
* Technical Strategy and Leadership
* Define the long-term technical roadmap for GPU performance engineering, diagnostics, and reliability/availability/serviceability (RAS).
* Establish best-in-class methodologies for performance modeling, profiling, and optimization across ROCm/HIP, OpenCL, SYCL, CUDA interoperability, and ML/DL frameworks.
* Influence architecture decisions with data-backed insights on compute, memory hierarchy, interconnect, scheduling, and compiler/runtime impacts.
* Parallel Programming Performance Optimization
* Architect end-to-end performance workflows: microbenchmarks, workload characterization, bottleneck analysis, instrumentation, and guided optimization.
* Lead development of profiling and visualization capabilities (e.g., pipeline stages, wavefront occupancy, cache/memory behavior, interconnect utilization, synchronization overhead).
* Drive compiler and runtime optimizations, including code generation, vectorization, register allocation, memory tiling, and kernel fusion.
* Build scalable auto-tuning systems for kernels (GEMM/conv, attention, graph workloads) across different GPU generations and system topologies.
* Software Diagnostics and Defect Detection
* Design advanced diagnostics to detect, localize, and triage GPU defects across silicon, firmware, driver, runtime, and application layers.
* Develop static/dynamic analysis tools, sanitizers, fuzzing, and differential testing frameworks targeted at GPU execution and memory models.
* Integrate telemetry and performance counters for fault detection (ECC, parity, timeouts, hangs, deadlocks, memory corruption, race conditions) and create automated triage pipelines.
* Collaborate on DFT/DFD strategies, bring-up, validation, and manufacturing test enhancements to improve yield and field reliability.
* Partner with RAS teams to enhance error containment, recovery, and predictive failure analytics; contribute to BIST and in-field diagnostics strategy.
* Cross-Functional Collaboration
* Work closely with Architecture, Silicon Design, Firmware, Drivers, Compiler/Runtime, Tools, QA/Validation, and Customer Engineering to deliver performance and reliability targets.
* Serve as a primary technical interface for strategic customers, ISVs, hyperscalers, and HPC partners, shaping workload optimization and diagnostics deployment.
* Mentor senior/principal engineers and lead technical reviews; cultivate a culture of rigorous measurement, reproducibility, and engineering excellence.
* External Leadership and Thought Influence
* Publish influential research, secure patents, and present at top-tier conferences (SC, Hot Chips, ISCA, PACT, MICRO, GTC).
* Contribute to standards and open-source initiatives in heterogeneous computing, performance tools, and reliability.
PREFERRED EXPERIENCE:
* Experience with AMD GPU architectures (CDNA/RDNA) and ROCm ecosystem.
* Contributions to open-source compilers/runtimes/tools; leadership in standards bodies.
* Experience with ML/DL compiler stacks (TVM, XLA, Triton) and performance engineering for AI workloads.
* Background in RAS, fault tolerance, error containment, and predictive analytics for accelerators.
ACADEMIC CREDENTIALS:
* PhD in Computer Science, Electrical/Computer Engineering, or related field (or equivalent experience).
LOCATION:
Austin; Santa Clara; Markham
#LI-DKDAMD1
Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.
Asset Technical Assistant (PH)
Technical assistant job in San Francisco, CA
The Asset Technical Assistant assists in the planning, creation and review of high-quality assets for use within the company shows and projects. This position will work closely with the LAL Story team to produce assets with the requisite aesthetic and performance requirements for use within the LAL previsualization environment. In addition, this role will also work with the project leads and Production to help maintain and review all assets used by LAL shows and projects. The ideal candidate thrives in a highly collaborative environment, is open to constructive direction, but can also work independently and under tight deadlines.
This role is considered Hybrid, which means the employee will work onsite in our San Francisco office and occasionally from home. This is a one year project hire to start based in San Francisco.
PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES
Story Asset Support
Use internal Block Party rigging toolset to build high quality and performant character and non-character assets for use in our proprietary pre-viz software.
Manage the workflow for baking multiple UDIM texture maps sourced from shot production assets to pre-viz story assets.
Work closely with the Story team to manage updates and troubleshoot issues with the pre-viz assets.
Create appropriate documentation as needed regarding story asset related issues that is pertinent to other departments and Production.
Work with Production, Assets, and Story to maintain parity between story and shot production assets.
General Asset Support
Assist in reviewing and QCing production assets to confirm they meet show specifications and aesthetic standards as requested by Production or the Asset Director.
Produce documentation, imagery and supporting text to communicate asset quality issues that require remediation during the asset build process.
Proactively identify and solve technical art issues and challenges.
Model and surface basic 3D assets.
Additional Duties
Be proactive in providing peer level support and troubleshooting to other artists in and outside the department.
Create and maintain clear and comprehensive documentation of processes, tools and workflows as they relate to the asset department.
Actively assist with asset performance and efficiency efforts.
Contribute to the development of novel asset construction techniques and workflows.
Learn LAL asset specifications, best practices, and SOP guidelines to understand asset build methodology.
Prepare supporting imagery and documents for story launch or other meetings as needed.
Review, familiarize, and discuss asset performance abilities with the Story team prior to story launch meetings.
Other duties as assigned by the Asset Director or Production.
Education / Experience:
Bachelor's degree in related Art and Design field including Architecture, Industrial Design, Digital Media or equivalent.
1-2 years in animation, visual effects or video game production with emphasis on creation of 3D models for CG animation.
Required Skills / Competencies:
Demonstrated proficiency in Maya and strong understanding of standard CG asset building methodologies.
Solid modeling, texturing and rigging experience.
Experience with industry standard 3D and animation software/tools.
Strong sense of asset development, aesthetics and functionality.
Proven experience working in an established production pipeline.
Able to create detailed documentation explaining issues related to asset quality.
Preferred Skills / Competencies:
Good communication skills, able to communicate in a professional and friendly manner with co-workers.
Self-starter, energetic, and able to prioritize workload.
Detail oriented, highly organized and able to handle a variety of tasks in an efficient manner.
The hiring range for this position in San Francisco, CA is $58,200 to $75,200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Job Posting Segment:
Lucasfilm Animation
Job Posting Primary Business:
Lucasfilm Animation-Episodic Series
Primary Job Posting Category:
Media Asset Management
Employment Type:
Full time
Primary City, State, Region, Postal Code:
San Francisco, CA, USA
Alternate City, State, Region, Postal Code:
Date Posted:
2025-09-09
Auto-ApplyNDE Technician Assistant
Technical assistant job in Benicia, CA
The Apprentice Nondestructive Testing technician assists the Technician or Sr Technician performing inspections utilizing various NDT techniques seeking corrosion, defects, or detrimental conditions in accordance with specific written criteria. The Apprentice may calibrate instruments or perform other duties under the supervision of a certified Technician / Sr Technician.
Essential Job Functions
Maintains a safe, secure and healthy environment by adhering to Company/Customer safety standards and practices and to legal regulations, alerting others regarding potential hazards or concern
Performs all duties as assigned and adheres to TEAM's Core Values.
Assists the Technician or Sr. Technician on NDT inspections.
Studies to gain NDT certifications while assisting and learning hands on experience in various NDT methods.
Performs any duties assigned by the Technician or SR Technician on the worksite.
Job Qualifications
High school diploma or equivalent required
An understanding of basic math
Ability to work in Microsoft Word
Ability to work with computers / computerized equipment
Ability to read, understand, and communicate in English
Travel requirement; 0-75%
Ability to handle chemicals in a safe manner
Ability to follow instructions
Work Conditions
Position is based out of a branch or site location.
Field duties require indoor and outdoor work in a plant atmosphere
Interaction with other crew employees, as well as supervisors and client personnel
Working in plant and/or shop areas around production machinery with extreme noise levels
Must be able to wear safety equipment as required by the safety department for personal protection
May be at more than one job site in a day and must be able to tolerate climate changes
May be required to travel out of town on a periodic basis
Physical and Mental Requirements
Ability to lift and carry 75 pounds
Must be able to walk and climb except when performing non-field duties
Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits employee to communicate effectively
Sufficient vision or other powers of observation, with or without reasonable accommodations, which permits employee to investigations
Sufficient manual dexterity with or without reasonable accommodation, which permit the employee to perform routine office duties
Sufficient personal mobility and physical reflexes, with or without reasonable accommodations to perform office duties and travel when necessary to off-site locations
Sufficient personal mobility to maneuver within a refinery or plant environment to include the ability to gain access to elevated platforms via ladders and stairwells
Ability to maintain focus and multitask effectively
Excellent communication skills
Additional Job Description
Anticipated compensation for this role is $41,000.00- $71,000.00 per year plus benefits.
Note: Disclosure as required by Cal. Lab. Code ยง 432.3 of the pay range for this role when being hired into our locations in California. Team reserves the right to pay more or less than the posted range. Actual compensation will be based on experience, qualifications, and geography.
Auto-ApplyHelp Desk Technician
Technical assistant job in Fremont, CA
Salary Range:$26.50 To $31.25 Hourly
HelpDesk Technician
Job Type: Full-Time | Non-Exempt | In Office
Salary Range: $26.50 - $31.25 per year
Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024.
We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive.
As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits.
Job Summary
The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience.
Essential Duties and Responsibilities
Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues.
Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs.
Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution.
Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting.
Assist in updating training materials and provide user training as needed.
Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance.
Monitor and report recurring issues to management; stay current with system updates and industry trends.
Maintain accurate inventory of desktop and printing equipment.
Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards.
Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals.
Minimum Qualifications
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred.
Basic knowledge of IT operations, hardware/software troubleshooting, and network support.
Familiarity with banking industry compliance and security standards is a plus.
Strong communication skills with the ability to explain technical concepts clearly.
Proficient in Microsoft Office, desktop applications, and mobile device platforms.
Strong organizational, time management, and problem-solving skills.
Ability to work independently and manage multiple tasks effectively.
Valid driver's license and reliable transportation may be required.
Benefits & Perks
Competitive employer contribution to medical, dental and vision coverage
401k plan with employer match
Flexible Spending Accounts (FSA) and Dependent Care Accounts
Employee Assistance Program (EAP)
Employer provided Calm subscription
Employer provided mental health benefits through Teladoc
Life, AD&D and disability insurance
Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer
Online discount program
Tuition Reimbursement Program
Equal Employment Opportunity & Accommodations
Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic.
We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws.
Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information.
Recruitment Policy
Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California.
We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.
IP Litigation Hard Tech Associate Attorney 21351 San Francisco
Technical assistant job in San Francisco, CA
Requirements
High performer with experience in intellectual property matters, including patent and/or trade secret litigation.
Undergraduate degree in computer science, electrical engineering, mathematics or physics (this is preferred).
Superior academic credentials in law and undergraduate coursework.
Strong work ethic, excellent leadership skills, and action-oriented interest in taking on increased levels of responsibility for client matters.
Outstanding research and analytical skills, excellent oral and written communication skills, and have sound legal and business knowledge in working on a broad spectrum of cases and counseling clients with respect to ongoing matters.
Admitted to the state bar in which you are practicing.
Summary
Vanguard Intellectual Partners (Vanguard-IP) specializes in the placement of IP/Patent professionals nationwide.
Our sole focus on intellectual property enables us to more deeply understand our clients' technical needs, and our candidates' individual talents and career interests. Our broad network of long-term client relationships gives us a competitive edge.
Our recruiters all have 10+ years of IP recruiting experience, and an exceptional record of success. We have superior knowledge of the IP job market, and offer trusted career advice for our candidates. We also have the resources and high-level contacts to get your resume noticed by the people who matter.
We look forward to speaking with you, and learning more about what you are seeking in your next opportunity.
Confidentiality
At Vanguard-IP, we respect the confidentiality of every candidate who contacts us. Furthermore, we will always obtain expressed authorization before submitting your resume to any of our clients.
Opportunity Note
Should you have an interest in exploring opportunities in another location, we have hundreds of openings in other markets. Please apply now and our team would be happy to review your information for this or other openings in your location of interest.
#J-18808-Ljbffr
SF-Based IT Support Engineer
Technical assistant job in San Francisco, CA
Responsibilities:
Provide approximately 20 hours per week professional and friendly support and problem solving in person and remotely. Recognize opportunities for technology improvements, make suggestions, and lead projects.
Requirements:
College graduate
Excellent interpersonal skills
Ability to develop good rapport, enjoy working with people
Excellent written and verbal skills
Strong problem solving, organization and analytical skills
Ability to work independently, with team and with clients in a professional manner
Superb client management, expectation management, negotiation, and conflict resolution skills
Excellent organization, initiative, follow-up, and communication skills
Strong motivation to exceed goals
Enthusiasm for technology and creative solutions
Ability to work flexible hours
Prior IT support experience, experience with conference room and office technology, network devices
Self-starter and self-motivated
Eagerness to learn
Benefits:
Friendly, fast-paced working environment
Great opportunity to work closely with experienced IT consultants
Exposure to wide variety of cutting edge technologies.
Opportunity to share and act on innovative ideas.
Compensation:
Part-time, Hourly compensation
Work primarily remotely, with 1/2 day on-site per week. This is a great opportunity for someone with a flexible schedule and prior IT support experience. If you are interested in being part of a fun team, can work independently, and meet the qualifications listed above you will be a great fit for this position. Please email resume and cover letter to above address even if the ad is a few weeks old, we still want to hear from you!
Technical Assistant I
Technical assistant job in San Francisco, CA
The Technical Assistant I (TA) provides front line rendering and data management support for ILM VFX Production teams and the facility. TAs also manage storage by wrangling data through archiving, removing data and following resource management best practices. The TA team ensures full utilization of the render farm during their shift and communicates as technical issues affecting the throughput the farm arise.
This role is considered Hybrid, which means the employee will work 2-3 days onsite at our San Francisco, Presidio office and occasionally from home.
What You'll Do
* Prioritize overnight renders; coordinate processor allocations with Core Pipeline & Show Production teams; balance processor demands within show, between shows, and as a share of facility pool
* Report issues with frames post render to the digital artists and CG Supervisors and work to find a solution
* Work to ensure full resource utilization during the night. Manipulate priorities to ensure that renders are completed by next business day. Report any machine problems or general issues that hinder the completion of renders to the appropriate department
* Monitor disk usage for the facility, with a particular focus on individual shows, and on a shot-by-shot basis within those shows. Coordinate show storage needs on a long-term basis with Digital Resource Manager
* Work with the Digital Resource Manager, CG Supervisors and Core Pipeline team to ensure show follows proper data management procedures
* Prioritize, manage, and maintain archives of show data, including creation of archival backups for shows, maintenance of archive databases, storage and retrieval of physical media for recent show archives. Fulfill all data restoration requests, including archival research to locate requested data
* Maintain and update department tools. Work closely with Core Pipeline to ensure that code is clean and well maintained
* Participate in development projects; write production and pipeline scripts as required to assist ongoing technology efforts
What We're Looking For
* Bachelor's degree in Computer Science, Film Production or equivalent degree
* 1+ years relevant work experience
* Proven knowledge of and experience with Linux, Mac and Windows operating systems
* Excellent verbal and written communication skills required. Strong interpersonal skills and the ability to effectively interact with diverse personalities
* Strong time management skills; Ability to multi-task and prioritize
* Aesthetic eye and/or artistic background highly desired
* Familiarity with film and video post-production and/or computer graphics techniques highly desired
* Proven ability to work autonomously and in team settings
* Self-motivated
* Strong problem-solving skills
* Ability to adapt to a high pressure, fast-paced, dynamic environment
* Ability to work shift hours as required, including evenings and weekends
* Nice to have:
* Strong scripting language (e.g. Python, Shell) is highly desired
* Knowledge of, and experience with, 3D animation software (e.g. Maya, Katana) is highly desired
* Database knowledge preferred (e.g. Oracle, Redis, MongoDB, Cassandra)
* Knowledge of networking, tape backup systems, hardware a plus
* VFX, Feature Animation or Episodic production experience a plus
The hiring range for this position in San Francisco, CA is $48,700 to $62,200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
NDE Technician Assistant - Nevada
Technical assistant job in Benicia, CA
The Apprentice Nondestructive Testing technician assists the Technician or Sr Technician performing inspections utilizing various NDT techniques seeking corrosion, defects, or detrimental conditions in accordance with specific written criteria. The Apprentice may calibrate instruments or perform other duties under the supervision of a certified Technician / Sr Technician.
Essential Job Functions
Maintains a safe, secure and healthy environment by adhering to Company/Customer safety standards and practices and to legal regulations, alerting others regarding potential hazards or concern
Performs all duties as assigned and adheres to TEAM's Core Values.
Assists the Technician or Sr. Technician on NDT inspections.
Studies to gain NDT certifications while assisting and learning hands on experience in various NDT methods.
Performs any duties assigned by the Technician or SR Technician on the worksite.
Job Qualifications
High school diploma or equivalent required
An understanding of basic math
Ability to work in Microsoft Word
Ability to work with computers / computerized equipment
Ability to read, understand, and communicate in English
Travel requirement; 0-75%
Ability to handle chemicals in a safe manner
Ability to follow instructions
Work Conditions
Position is based out of a branch or site location in Sparks, NV.
Field duties require indoor and outdoor work in a plant atmosphere
Interaction with other crew employees, as well as supervisors and client personnel
Working in plant and/or shop areas around production machinery with extreme noise levels
Must be able to wear safety equipment as required by the safety department for personal protection
May be at more than one job site in a day and must be able to tolerate climate changes
May be required to travel out of town on a periodic basis
Physical and Mental Requirements
Ability to lift and carry 75 pounds
Must be able to walk and climb except when performing non-field duties
Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits employee to communicate effectively
Sufficient vision or other powers of observation, with or without reasonable accommodations, which permits employee to investigations
Sufficient manual dexterity with or without reasonable accommodation, which permit the employee to perform routine office duties
Sufficient personal mobility and physical reflexes, with or without reasonable accommodations to perform office duties and travel when necessary to off-site locations
Sufficient personal mobility to maneuver within a refinery or plant environment to include the ability to gain access to elevated platforms via ladders and stairwells
Ability to maintain focus and multitask effectively
Excellent communication skills
Additional Job Description
Anticipated compensation for this role is $41,000.00- $71,000.00 per year plus benefits.
Note: Disclosure as required by Cal. Lab. Code ยง 432.3 of the pay range for this role when being hired into our locations in California. Team reserves the right to pay more or less than the posted range. Actual compensation will be based on experience, qualifications, and geography.
Auto-ApplyHelp Desk Technician
Technical assistant job in San Francisco, CA
Salary Range:$26.50 To $31.25 Hourly
HelpDesk Technician
Job Type: Full-Time | Non-Exempt | In Office
Salary Range: $26.50 - $31.25 per year
Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024.
We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive.
As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits.
Job Summary
The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience.
Essential Duties and Responsibilities
Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues.
Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs.
Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution.
Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting.
Assist in updating training materials and provide user training as needed.
Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance.
Monitor and report recurring issues to management; stay current with system updates and industry trends.
Maintain accurate inventory of desktop and printing equipment.
Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards.
Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals.
Minimum Qualifications
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred.
Basic knowledge of IT operations, hardware/software troubleshooting, and network support.
Familiarity with banking industry compliance and security standards is a plus.
Strong communication skills with the ability to explain technical concepts clearly.
Proficient in Microsoft Office, desktop applications, and mobile device platforms.
Strong organizational, time management, and problem-solving skills.
Ability to work independently and manage multiple tasks effectively.
Valid driver's license and reliable transportation may be required.
Benefits & Perks
Competitive employer contribution to medical, dental and vision coverage
401k plan with employer match
Flexible Spending Accounts (FSA) and Dependent Care Accounts
Employee Assistance Program (EAP)
Employer provided Calm subscription
Employer provided mental health benefits through Teladoc
Life, AD&D and disability insurance
Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer
Online discount program
Tuition Reimbursement Program
Equal Employment Opportunity & Accommodations
Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic.
We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws.
Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information.
Recruitment Policy
Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California.
We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.