Help Desk Technician
Technical assistant job in Philadelphia, PA
Our client is seeking a skilled Help Desk Technician to join their IT Support team. This is a contract to hire opportunity that will be onsite for the first 90 days and transition to a hybrid schedule. Some travel included.
This position provides technical assistance to end users, supports core systems, and ensures smooth daily operations across the organization. The ideal candidate brings strong troubleshooting abilities, excellent communication skills, and a commitment to delivering quality customer service.
Responsibilities:
• Provide first- and second-level technical support for end users across hardware, software, and network issues
• Troubleshoot Windows OS, Microsoft Office, and Outlook/Exchange-related problems
• Support basic networking functions including connectivity, VPN, DNS, and DHCP
• Manage Active Directory tasks such as password resets, account setup, and permissions
• Set up, configure, and troubleshoot printers and peripheral devices
• Assist with mobile device support and Mobile Device Management (MDM) solutions
• Document support activities, resolutions, and system updates
• Deliver timely, professional communication and maintain strong customer service standards
• Work both independently and collaboratively within a hybrid environment
Requirements:
• Associate's or Bachelor's degree in Computer Science or related field, or equivalent experience
• 2-5 years of experience in a help desk, technical support, or field service role
• Experience supporting Windows, MS Office, MS Exchange/Outlook, and basic networking
• Strong end-user support skills
• Experience with Active Directory, DNS, DHCP, and VPN troubleshooting
• Strong diagnostic and problem-solving skills for hardware and software issues
• Printer setup and management experience
• Familiarity with Mobile Device Management tools
• Excellent verbal communication and customer service abilities
• Ability to work well under pressure and handle multiple priorities
• Comfortable working independently, remotely, or as part of a team
Help Desk Technician
Technical assistant job in Philadelphia, PA
SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!
Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen.
WHY SHOULD YOU JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.
Job Summary
Presidio is partnering with a Wealth Management client in Philadelphia, PA to hire two onsite Help Desk Technicians. These individuals will provide daily end-user support across hardware, software, and technical systems. These technicians will serve as the first line of support for incoming requests, troubleshooting issues, and ensuring users receive timely and accurate assistance. The role requires strong communication skills, hands-on troubleshooting abilities, and the capability to work in a fast-paced support environment.
Key Responsibilities
End-user support: Respond promptly to phone, email, and online requests for technical assistance. Log and document all help desk interactions, follow up on open tickets, and provide support across PC, voice, and data environments. Advise users on appropriate actions and escalate issues requiring immediate attention. Assist with installing, configuring, and deploying computers and mobile devices, and document resolutions within the help desk system.
Troubleshooting: Identify, research, and resolve technical issues of moderate complexity related to applications, systems, software, network devices, and hardware. Utilize available tools and resources to investigate and resolve problems while following standard help desk procedures.
Active Directory: Support and maintain the Active Directory environment, including security enhancements, domain management, and identity and access management. Perform recurring tasks using automation tools such as PowerShell, including creating, copying, configuring, and deleting user and computer accounts, conducting bulk operations, and managing inactive or disabled accounts.
Preferred Qualifications
Strong PC troubleshooting skills; experience with AD, DNS, DHCP, and VPN
Ability to diagnose and resolve basic computer and technical issues
Printer setup and management experience
Experience with Mobile Device Management solutions
Excellent verbal communication skills
Strong customer service mindset and ability to support users at all organizational levels
Ability to work independently, onsite, or as part of a team
Sense of urgency and ability to perform well under pressure
About Presidio
Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization.Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.
Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.
For more information visit: *******************
Help Desk Technician
Technical assistant job in North Wales, PA
Intepros is working with our local client to hire a dedicated Help Desk Engineer to serve as an onsite technical resource supporting end users, systems, and core IT infrastructure. This is a full-time opportunity for someone who enjoys being hands-on, solving problems, and owning the support experience for a client environment.
In this role, you'll act as the primary IT presence at the client site, delivering excellent customer service and handling everything from desktop support to basic network troubleshooting.
This is a Fulltime role, training will happen in Conshohocken, PA and this role will sit in North Wales, PA...
🔧 What You'll Be Doing:
• Provide onsite Help Desk support for end users
• Troubleshoot Microsoft (Office 365) and line-of-business applications
• Support hardware including workstations, servers, and printers
• Assist with network issues (WAN/LAN, routers, switches, firewalls, WiFi)
• Support network security tools and practices
• Assist with VoIP system support
• Administer Active Directory (users, GPOs, OUs, permissions, etc.)
• Support backups and disaster recovery processes
• Provide basic VPN and Remote Desktop support
• Monitor system alerts via RMM tools and respond to service tickets
• Participate in an after-hours on-call rotation
• Serve as the SME for assigned technologies and systems
✅ What We're Looking For:
• Strong communication and customer service skills
• Solid troubleshooting and problem-solving ability
• Able to prioritize and multitask in a fast-paced environment
• Familiarity with common Help Desk tools and workflows
• Strong technical aptitude with eagerness to learn
HVAC Install Technician Assistant
Technical assistant job in Burlington, NJ
HVAC Installation Technician Assistant - Up to a $3000 Sign On Bonus! HVAC Install Technician Assistant Are you HVAC Install expert who is passionate about problem solving and customer service? Looking to accelerate your career (and income!) with an organization who values its people? Come see why so many of our team members and customers recommend Horizon!
Who are we?
We are Horizon Services. For over 30 years, we've been the trusted name in plumbing, heating, and air conditioning, offering an unmatched level of customer service and technical expertise. Behind that outstanding customer service and technical expertise sits our people. Our employees are the core of our business and our people-first culture ensures that we can deliver on the Horizon guarantee with each and every employee and customer we service. We believe that happy employees = happy customers!
What our HVAC Install Technicians do?
Our technicians go into clients' homes to install new residential heating and cooling systems.
What we offer?
Competitive Compensation:
* With our tools, resources and training, our technicians are able to make a very competitive base salary and bonus program that rewards you for your hard work and customer service!
* Top candidates could be eligible for a sign on bonus up to $1500!
Consistency:
* We offer consistent and reliable full-time year round
* Flexible scheduling - Everything from a 9-5 to 4-10's with flexible days of the week.
Professional and Personal Growth:
* Robust Paid Training & Professional Development Path - 150 hours of training per year!
* Opportunity to grow - We love to promote from within! Most of our leaders started in the truck!
* Qualified technicians will be sponsored for Journeyman license and NATE certification.
* Tuition Reimbursement benefits & Scholarship Programs
Wellness:
* Health benefits including Medical, Dental, Vision, and Life Insurance
* Access to Flexible Spending Accounts for Healthcare or Dependent Care Expenses
* Short Term Disability
* Long-Term Disability
* Wellness Reimbursement Program
* Employee Assistance Program that offers services such as free counseling services, will preparation, and other benefits
* Company-paid PTO and Paid Holidays
* 401(k) retirement plan with company-matching contributions
* Employee Discounts
What do you need?
* Experience as an HVAC Install Technician
* Relevant licenses and certifications
* A valid driver's license and a clean driving record
* Ability to pass a background check and drug test
* Clean and neat appearance
* Strong customer service and communication skills
* Hard-working and motivated
Are you ready to join our team?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this HVAC Service Technician position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!
Temporary - Educational Technology and Platform Specialist
Technical assistant job in Piscataway, NJ
The Educational Technology and Platform Specialist is a temporary role for 12-18 months that requires a blend of software technical expertise, troubleshooting skills, learning management system administrative responsibilities, and training and development knowledge. The overall purpose of this position is to provide technical support and perform administrative responsibilities on the IEEE Learning Network (ILN) platform (IEEEs learning management system) and provide technical support for IEEE Educational Activities customers and partners.
This position functions as an individual contributor.
Key Responsibilities
Specific duties include but are not limited to:
* Provides technical support as the IEEE Learning Network (ILN) Administrator (IEEEs learning management system) including researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues
* Assists and/or collaborates with internal and external platform teams to implement ILN technical fixes and enhancements
* Keeps abreast of technology and provides recommendations to improve end user support and operations
* Writes/updates user guides and documentation regarding the ILN
* Uploads courses to ILN as needed
* Produces ILN standard and custom reports
* Assists with IEEE Learning Network implementations of new ILN Partners
* Participates in reviewing requirements for ILN enhancements and tests enhancements
* Writes ILN testing scripts for UAT (User Acceptance Testing)
* Participates in UAT including resolving technical issues, reporting, etc.
* Delivers SCORM sales orders, as needed
* Prepares product data to be uploaded to internal IEEE systems
* Processes internal reimbursements to ILN Partners for ILN licenses
* Supports the creation of analytics and usage reports for IEEE eLearning products, identifying actionable insights, key trends and metrics, user behavior, data/marketing/website optimization opportunities, as well as to respond to institutional customer requests
* Gathers, generates, and reviews catalog records of eLearning courses as per machine readable cataloging (MARC) standards and (Knowledge Bases and Related Tools) KBART title lists
* Updates, edits, and/or enhances existing catalog records for greater discoverability
* Submits and monitors project management tickets (JIRA)
* Coordinates virtual events/webinars, including setting up registration pages, providing production support, collaborating with marketing efforts, and producing events
* Assists with website that supports the IEEE Learning Network, including conducting keyword research to improve SEO, auditing LMS content and URLs to ensure data integrity, and creating/updating customer support documentation
* Conducts industry research and landscape assessments within the adult learning space
* Works on other Educational Activities projects as needed and assigned
Education and Experience:
* Bachelor's degree preferred or equivalent experience
* Preferred knowledge in learning management administration, educational technology, and/or technical support
Skills & Other Requirements:
* Strong analytical and problem solving skills including being a creative problem solver
* Strong comfort with software
* Strong customer service, administrative, and software skills
* Strict attention to detail
* Ability to work well under pressure with deadlines, with the ability to handle multiple projects simultaneously
* Knowledge of educational technology platforms including learning management systems
* Highly competent in working with Microsoft Office and Google Docs
* Excellent oral and written communication skills
* Excellent interpersonal skills; ability to work successfully with both internal and external stakeholders
* Knowledge of HTML, CSS a plus
* Knowledge of JIRA a plus
* Exposure working with system requirements a plus
Salary Range:
* $37-$41/Hr
*
HVAC Installation Technician Assistant
Technical assistant job in Howell, NJ
Job Description Company Benefits and Perks **** SIGN ON BONUS FOR THE RIGHT CANDIDATE!!! ****
50% paid health insurance
Generous time-off policy
Family-oriented company
Career growth opportunities
Job SummaryWe are seeking an Installation Technician Assistant to join our growing company. We are looking for someone educated in the HVAC field, with a great work ethic, who exhibits professionalism, is fun to work with, and encourages teamwork.
Responsibilities and Duties
Installing Gas furnaces
Installing Central AC Systems
Installing Mini Split Systems
Driving Box Trucks and Vans
Lifting large pieces of equipment
Qualifications and Skills
Must have at least 5 years in the field
Must have a minimum of 2-year vocational background. (If you have little experience)
Must have EPA License.
Must work well with a team.
Must have a clean driving record.
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Technical Services Coordinator
Technical assistant job in Glenside, PA
Full-time Description
The Technical Services Coordinator is a critical frontline operations role responsible for coordinating service desk activities, managing hardware provisioning, and supporting IT response functions across the organization. This position acts as the hub for intake, triage, dispatch, and coordination of support tickets while also ensuring accurate inventory and asset management. The ideal candidate is highly organized, service-oriented, and technically capable of handling basic device-level tasks and diagnostics.
Supervisory Responsibilities
· None.
Endpoint Duties & Responsibilities:
· Serves as a ticket coordinator, ensuring timely intake, categorization, and assignment of incoming support requests.
· Monitors and triages ticket flow to ensure SLA compliance and proper technician routing.
· Provides phone intake support for end-users and clients, capturing issue details and routing efficiently.
· Acts as the field service dispatcher, coordinating on-site technician visits, scheduling, and travel logistics.
· Serves as a KHD Observer, identifying patterns, missed escalations, and opportunities for process improvement.
· Responds to daytime NOC alerts and assist in the initial troubleshooting or escalation of infrastructure-related incidents.
· Provides backup response for SOC alerts, assisting with documentation or first-level triage where needed.
· Coordinates device provisioning, replacements, or deployments-ensuring proper configuration and readiness.
· Maintains accurate asset tracking and ensures updates to inventory records.
· Monitors and manages stock inventory, initiating restock or procurement requests as needed.
· Performs basic device repairs (break/fix), including opening hardware cases and replacing components as needed.
· Conducts HDD burns and diagnostics to ensure drive reliability before deployment.
· Supports Mac OS devices and assist in tasks such as disk cleanup, updates, and prep for re-use or reassignment.
· 20% Travel to client sites
· Performs other duties as assigned.
Product Ownership and System Maintenance
· Primary owner and responsible party for the assigned toolsets/platforms/vendors and their outcomes.
· Expected to make system adjustments, recommendations, and improvements.
· Create recurring maintenance procedure and effectively execute.
· Expected to be knowledgeable on related topics/systems to complete projects, onboardings, support escalations.
· Ability to estimate subject area labor, software, licensing, and hardware costs.
Time Commitments & On-Call Expectations:
· Full-Time Role - Regular business hours with flexibility as required by project or incident response needs.
· On-Call Rotation - Participate in Tier 1 NOC and Tier 2 SOC escalation rotation every 2-3 months for a 2-week period.
· Tier 3 On-Call - Always available 24x7 for your designated area of responsibility. If Tier 2 (Tech Management) cannot resolve an issue, you are expected to respond to Tier 3 on-call inquiries within 2-4 hours.
Requirements
Required Skills & Abilities:
· Familiarity with ticketing systems and remote support tools.
· Basic understanding of computer hardware, imaging, and provisioning processes.
· Strong problem-solving skills and the ability to think critically in complex situations.
· Excellent organizational skills with attention to detail.
· Strong troubleshooting skills and ability to handle escalated technical issues.
· Excellent documentation, communication, and time-management skills.
· Comfortable working with both Windows and Mac OS environments.
Education & Experience:
· High school diploma or equivalent required.
· Associate degree or technical certification (CompTIA A+, ITIL, etc.) preferred.
· 1-2 years of experience in a technical support, IT coordination, or service desk role.
· Previous working knowledge of NOC or SOC environments.
Physical Requirements:
· Prolonged periods sitting at a desk and working on a computer.
· Occasionally, equipment may need to be lifted or moved up to 25 lbs.
Technical Services Coordinator
Technical assistant job in Glenside, PA
Job DescriptionDescription:
The Technical Services Coordinator is a critical frontline operations role responsible for coordinating service desk activities, managing hardware provisioning, and supporting IT response functions across the organization. This position acts as the hub for intake, triage, dispatch, and coordination of support tickets while also ensuring accurate inventory and asset management. The ideal candidate is highly organized, service-oriented, and technically capable of handling basic device-level tasks and diagnostics.
Supervisory Responsibilities
· None.
Endpoint Duties & Responsibilities:
· Serves as a ticket coordinator, ensuring timely intake, categorization, and assignment of incoming support requests.
· Monitors and triages ticket flow to ensure SLA compliance and proper technician routing.
· Provides phone intake support for end-users and clients, capturing issue details and routing efficiently.
· Acts as the field service dispatcher, coordinating on-site technician visits, scheduling, and travel logistics.
· Serves as a KHD Observer, identifying patterns, missed escalations, and opportunities for process improvement.
· Responds to daytime NOC alerts and assist in the initial troubleshooting or escalation of infrastructure-related incidents.
· Provides backup response for SOC alerts, assisting with documentation or first-level triage where needed.
· Coordinates device provisioning, replacements, or deployments-ensuring proper configuration and readiness.
· Maintains accurate asset tracking and ensures updates to inventory records.
· Monitors and manages stock inventory, initiating restock or procurement requests as needed.
· Performs basic device repairs (break/fix), including opening hardware cases and replacing components as needed.
· Conducts HDD burns and diagnostics to ensure drive reliability before deployment.
· Supports Mac OS devices and assist in tasks such as disk cleanup, updates, and prep for re-use or reassignment.
· 20% Travel to client sites
· Performs other duties as assigned.
Product Ownership and System Maintenance
· Primary owner and responsible party for the assigned toolsets/platforms/vendors and their outcomes.
· Expected to make system adjustments, recommendations, and improvements.
· Create recurring maintenance procedure and effectively execute.
· Expected to be knowledgeable on related topics/systems to complete projects, onboardings, support escalations.
· Ability to estimate subject area labor, software, licensing, and hardware costs.
Time Commitments & On-Call Expectations:
· Full-Time Role - Regular business hours with flexibility as required by project or incident response needs.
· On-Call Rotation - Participate in Tier 1 NOC and Tier 2 SOC escalation rotation every 2-3 months for a 2-week period.
· Tier 3 On-Call - Always available 24x7 for your designated area of responsibility. If Tier 2 (Tech Management) cannot resolve an issue, you are expected to respond to Tier 3 on-call inquiries within 2-4 hours.
Requirements:
Required Skills & Abilities:
· Familiarity with ticketing systems and remote support tools.
· Basic understanding of computer hardware, imaging, and provisioning processes.
· Strong problem-solving skills and the ability to think critically in complex situations.
· Excellent organizational skills with attention to detail.
· Strong troubleshooting skills and ability to handle escalated technical issues.
· Excellent documentation, communication, and time-management skills.
· Comfortable working with both Windows and Mac OS environments.
Education & Experience:
· High school diploma or equivalent required.
· Associate degree or technical certification (CompTIA A+, ITIL, etc.) preferred.
· 1-2 years of experience in a technical support, IT coordination, or service desk role.
· Previous working knowledge of NOC or SOC environments.
Physical Requirements:
· Prolonged periods sitting at a desk and working on a computer.
· Occasionally, equipment may need to be lifted or moved up to 25 lbs.
Technology - Educational Technology Device Assistant
Technical assistant job in Haddonfield, NJ
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Maintenance Technician - Assisted Living Facility
Technical assistant job in Clinton, NJ
Job DescriptionLocation: Hunterdon County, NJ We are seeking a skilled and self-motivated Maintenance Technician to join our team at a premier assisted living facility in Hunterdon County. The ideal candidate will have hands-on experience in a variety of construction and maintenance tasks, including carpentry, drywall, painting, door hardware, electrical, plumbing, and concrete work. A solid understanding of general repair and maintenance is essential.
Key Responsibilities:
Perform routine and preventative maintenance to ensure the facility's safety and functionality.
Troubleshoot and repair issues related to carpentry, electrical, plumbing, and other systems.
Maintain a clean, safe, and welcoming environment for residents and staff.
Qualifications:
Proven experience in construction and/or facility maintenance.
Proficiency in carpentry, drywall, painting, door hardware, electrical, plumbing, and concrete work.
Strong problem-solving skills and attention to detail.
Ability to work independently and prioritize tasks effectively.
Valid driver's license and reliable transportation.
What We Offer:
Full-time position with competitive salary based on experience.
Comprehensive benefits package, including health insurance.
Supportive and collaborative work environment.
Opportunity to make a meaningful impact in the lives of our residents.
Medication Technician - Assisted Living- 10pm-6am Per Diem
Technical assistant job in Levittown, PA
Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for the safe administration of all prescribed medications and treatments as listed on the Medication Administration Record (MAR) and Treatment Administration Record (TAR), provides personal are and general nursing care to residents as needed or assigned, ensures delivery of care and services to all residents in the community to include Activities of Daily Living (ADLs), room cleanliness, scheduled activities and dining services and individual service plan need of each assigned resident.
Job Description
Looking for a career where your heart and attention to detail truly matter? At The Addison of Woodbourne Place, Medication Technicians keep our residents healthy, happy, and thriving. Bring your compassion, energy, and care every day - and make meaningful connections that truly matter!
As a Medication Technician, you'll administer medications safely, connect with residents, and spread joy in a fun, caring, and supportive environment. Every day is your chance to make a real difference!
Perks & Benefits:
Competitive pay: $18.25-$19.50/hour - cha-ching!!
Full benefits - health, dental, vision, and life insurance for ALL employees (yes, even Per Diem!)
Daily Pay Available - because who doesn't like getting paid when you want
Teamwork that feels like family - join a group that cheers each other on and keeps it fun!
The door to your next adventure is wide open - step right in!!
Qualifications
What you'll bring
High School Diploma or equivalent
PA Med Tech Certification (per state requirements)
Compassion? Big time!
Sharp eye for details
Can-do attitude + team spirit
Additional Information
Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.
Tech Services Coordinator
Technical assistant job in Fort Washington, PA
Summary/Objective
The Technology Services Coordinator position is a key role supporting the Technology Services department. Regular daily activities of Tech Services:
Help desk, break fix, installation & ongoing maintenance support of customer's computer networks, computers, laptop repair, VOIP telephone systems, cybersecurity, servers, firewalls, and networks.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Handle inbound calls related to customer concerns or account questions.
Daily internal support related tasks.
CPNI coordination and verification (OJT training will be provided).
REV IO coordination and verification (OJT training will be provided).
PAX8 Invoice reconciliation (OJT training will be provided).
Sky Switch Invoice reconciliation (OJT training will be provided).
Creating and distributing quick start guides / user manuals.
Work with Accounting & Finance on customer accounts.
Onboarding & Offboarding coordination & follow-up
Placing material orders with vendors and follow up.
Coordination and scheduling account shut offs.
Coordinating with Dell & other outside vendors.
Sending warranty letters & final invoices.
Ticket follow up and closure.
Other duties as assigned.
Competencies
Thoroughness.
Attention to detail.
Technical Capacity.
Learning Orientation.
Problem Solving/Analysis
Consistently following up on all assigned tasks.
Work Environment
This position operates in offices, data centers, commercial job sites, schools, classrooms, computer room environments, etc.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit, stand, kneel, crouch, bend and walk. Hand and fine motor skills for computer work, This position may requires occasional lifting of 30 lbs or more.
Position Type/Expected Hours of Work
This is a full-time in-person position. Standard days and hours of work are Monday through Friday, 8 AM to 4:30 PM. There is a 30-minute unpaid lunch break each day.
Travel
Travel to customer/prospect sites on a regular basis as needed. Occasional travel out of town for paid training and job sites.
Required Education and Experience
Customer Service experience
Good oral and written communication skills
Strong computer skills including Microsoft products and industry specific/company specific programs
Preferred Education and Experience
CompTIA
Cisco
WatchGuard
Microsoft
Vocational classes related to this job.
2-year technical college program or vocational school.
Work Authorization/Security Clearance (if applicable)
Criminal Background Check, PA Child Welfare clearance and FBI fingerprinting clearance required
DMV check
AAP/EEO Statement
CM3 Building Solutions, Inc. is an affirmative action employer and does not consider disability, color, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, age 40 and over, or any other applicable status protected by state or local law, in any employment decision.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Auto-ApplyTechnical Support Specialist
Technical assistant job in Philadelphia, PA
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
Job Description
The Technical Support Specialist works as part of a highly collaborative group that's responsible for installation, configuration, and management of desktop and laptop computer systems. In addition to providing desktop support, you will participate in projects such as our ongoing Active Directory migration and multi-factor authentication rollout that require the Technical Support Specialist to learn new technologies and provide support for the creation of new processes for the team. The Technical Support Specialist will report to the Water Information Center Manager. This is a great opportunity for someone looking to increase their technical knowledge and abilities while at the same time using that knowledge to positively impact services for Philadelphia residents.
Essential Functions
Customer Relations:
Provide 1st tier support to customers
Answer help desk calls and create tickets in incident tracking system documenting support requests
Resolve assigned support tickets while keeping end user informed of the status of their request
Provide support to remote facilities using both remote tools and traveling to various facilities
Respond to end user inquiries by phone\email\chat
Create clear and detailed documentation
Explain technical issues to end users
Technical:
Troubleshoot issues with Windows operating systems, printers, and installed software
Configure laptops and desktops by installing operating system and updating needed drivers and firmware
Create and deploy images for laptops and desktops
Install software
Determine technical issues to escalate to tier 2 & tier 3 to support customers
Competencies, Knowledge, Skills and Abilities
Skills:
A+ Certification
Ability to work independently and as a team member
Excellent communication skills to translate technical language to non-technical personnel and customers
Excellent customer service skills
Excellent time-management skills
Ability to meet multiple competing deadlines
Ability to overcome obstacles to customer solutions to satisfy customers
Ability to quickly learn new technologies
Knowledge Of:
MS Office and other PC software
Adobe Acrobat
Web Browsers (Chrome, IE, Firefox)
Windows desktop operating systems
Software licensing
Printers
Remote Desktop
VPN Software
Qualifications
High School Diploma or GED
Knowledge of PC hardware & A+ certification
Minimum 2 years of experience in a Desktop Support role
Must have a valid PA Driver's License and the ability to lift 50 lbs.
NOTE: Microsoft Certified Professional (MCP) Certification (Windows 10) or an associate degree in Information Technology or Computer Technology can be substituted for any of the above experience
Additional Information
Salary Range: $45,000 - $59,000
Did you know?
● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
● We offer Comprehensive health coverage for employees and their eligible dependents
● Our wellness program offers eligibility into the discounted medical plan
● Employees receive paid vacation, sick leave, and holidays
● Generous retirement savings options are available
*The successful candidate must be a city of Philadelphia resident within six months of hire
Please note that effective September 1, 2021, the City of Philadelphia is requiring all new employees to
present proof of vaccination against COVID-19.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website:
******************************************************
Customer Technical Support Specialist
Technical assistant job in Edison, NJ
About Eos Energy Enterprises
Eos Energy Enterprises, Inc. is accelerating the shift to American energy independence with positively ingenious solutions that transform how the world stores power. Our breakthrough Znyth™ aqueous zinc battery was designed to overcome the limitations of conventional lithium-ion technology. It is safe, scalable, efficient, sustainable, manufactured in the U.S., and the core of our innovative systems that today provides utility, industrial, and commercial customers with a proven, reliable energy storage alternative for 3 to 12-hour applications. Eos was founded in 2008 and is headquartered in Edison, New Jersey. For more information about Eos (NASDAQ: EOSE), visit eose.com.
Overview:
The operations and monitoring specialist will play a crucial role in supporting, operating, and monitoring our energy storage systems, ensuring their optimal performance and reliability. Utilizing monitoring tools, energy management tools, battery management and other systems, you will monitor and operate systems, detect anomalies, and communicate with customers and internal teams to address issues promptly. The Operations and Monitoring team functions 24x7. Shift work including day, night, weekend, and holidays is required.
Key Responsibilities:
Customer Liaison and Support: Support customer requests for warranty, post-warranty and longer-term agreements as liaisons to support services and to deliver system operational assistance. Utilize inbound and outbound channels (email & phone) and document requests for support. Deliver initial triage and correspondence throughout the request lifecycle. Initiate field service remediations and/or escalate to higher levels of technical support for resolution.
Monitor Systems: Utilize the EOS platform to continuously monitor the performance of energy storage systems, ensuring they operate within defined parameters.
Operate Systems: Perform system operational functions for range of commission testing and post-commissioning activities per Eos and customer agreements.
Anomaly Detection: Identify and respond to system alerts, diagnosing issues and implementing corrective actions to maintain system integrity.
Collaboration: Work closely with field engineers and appropriate technical service, project, and product teams to coordinate continual improvement, maintenance and troubleshooting efforts.
Documentation: Maintain accurate records of customer correspondence, operational activities, system performance, discovered issues and resolutions for compliance and operational continuity.
Data Analysis: Analyze live and post-cycle system data to detect trends, deliver real-time issue responsiveness, alerting, and remediation actions.
Continuous Improvement: Provide feedback on system performance and suggest enhancements to improve efficiency and reliability.
Qualifications:
Experience: Minimum of 2 years in electrical technology operations or similar control systems role, preferably in energy storage
Technical Skills: Familiarity with operational software platforms, ticketing/issue management systems, and data network communication protocols
Analytical Abilities: Strong problem-solving skills with the ability to interpret complex data and make informed decisions.
Communications: Excellent verbal and written communication skills to effectively collaborate with remote teams and customers.
Preferred Qualifications:
Industry Knowledge: Experience in energy storage systems, particularly with battery energy storage systems (BESS), energy management systems (EMS), supervisory control and data acquisition (SCADA) systems.
Certifications: Relevant certifications in electrical technology, BESS, or other management and controls systems
Technical Proficiency: firm understanding of networking and cybersecurity principles as they relate to battery and energy systems
Education:
Associates Degree, or 2 yrs equivalent experience in electrical technology, electronics, or related field
Auto-ApplyRegulatory CMC Technical Associate
Technical assistant job in Bridgewater, NJ
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
• Author Module 3 submission documentation according to eCTD requirements for New Drug Application (NDA) Prior Approval Supplements (Client), Changes Being Effected (CBE-0 and CBE-30), and annual reports.
• Compile, review, and submit DMF annual updates, amendments, letters of authorization, and customer notifications. Participate in team meetings as a representative of IA with both internal and external cross-functional project teams.
• The Regulatory CMC Technical Associate may be called upon to author technical reports. The candidate must be able to adhere to local and global SOPs to meet pre-established project milestones and timelines
Qualifications
• BA/BS in a scientific discipline - Chemistry or Biology are preferred Master s Degree a plus 4+ years of pharmaceutical regulatory affairs experience Strong knowledge of NDA, ANDA, MAA, BLA, CTA, or IND submissions experience Expertise with Microsoft Office Suite, Electronic Document Management Systems.
• Proven experience working with authoring templates and tools Excellent multi-tasking skills and ability to manage multiple competing projects while meeting project timelines Required to communicate with management when issues arise
• Must have the appropriate technical background and desire to learn and assimilate new information Proven ability to work independently and as a member of a team
• Capable of interacting with technical groups and understand complex issues pertaining to CMC, packaging, and testing Superior written and verbal communication skills in the English language Excellent proofreading skills
• A working knowledge of cGMPs The potential candidate may be called upon to provide a writing sample Keywords: CTD, CMC, eCTD, FDA, Client, CBE, API, DMF, cGMP, templates
Additional Information
Sneha Shrivastava
Technical Recruiter (Clinical/Scientific)
Artech Information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Office: ************ | Fax: ************
Connect with us on - LinkedIn | Facebook | Twitter
Technical Specialist
Technical assistant job in Edison, NJ
Job Title: Technical Specialist Develop, enhance and customize the solution architecture for various Industry use cases. Publishing solutions and products on Azure marketplace. Lead the team and manage delivery cycles for the solution. Manage the code repository and handle pull requests. Engage in technical discussions with the product teams for research and development related projects. Manage the stand-up and status meetings to resolve the dependencies/blockers between onshore and offshore teams. Handle the tenants and subscriptions of cloud services (Azure, Snowflake, AWS, etc) used in the projects. Manage presentation booths and product showcases at technical summits and conferences.
Job Requirements:
Require Bachelor's Degree or Foreign Equivalent in Computer Engineering, Computer Science, Software Engineering, Computer Information Systems or related field. Require five (5) years of experience as Associate Software Engineer, Software Engineer, Senior Software Engineer, Team Lead, Software Consultant or related using Linux, Microsoft Azure, Angular, Power BI. Require travel/relocation to various unanticipated locations throughout the United States.
Salary: The base pay range for this role is between $152,859.00 and $180,000.00 annually, and your base pay will depend on your qualifications, experience and location.
To apply, mail or email resumes to:
Annmarie Hardie, Associate Director, Legal & Immigration
Attn: Job ID: TS-039300
Xoriant Corporation
1248 Reamwood Avenue
Sunnyvale, CA 94089
*******************
* Xoriant is an equal opportunity employer. No person shall be excluded from consideration for employment because of race, ethnicity, religion, caste, gender, gender identity, sexual orientation, marital status, national origin, age, disability or veteran status.
Easy ApplyHelp Desk Support IV (Contractor)
Technical assistant job in Philadelphia, PA
Job DescriptionPlease note that this is not an IT support role. This is more of an Accounts Payable customer service rep. This is an office-based position. Per the Agreement, selected candidate will need to be eligible to return to office. Please note that suppliers will need to attest via Smartsheet prior to the offer being submitted in Beeline.
Issuetrack - this is the ticketing system that is used tickets received from employees and vendors tickets assigned to team members and they work through issues; may triage to other teams as necessary
Must have good understanding of different processes within procurement to pay this group takes total accountability for each ticket from start to close
Moved to a new instance of the same system recently, not only provide a response but also lead that submitter to be able to resolve in the future - important for that person to help be more forward thinking.
Must have good analytical skills
Phone etiquette - not a lot of calls, but must be able to take calls and enter in ticketing system as needed
Supporting various projects as needed
8-5p EST
All virtual right now, but plans to transition into the office eventually; local to be in the office
Interview process - 1st with manager, 2nd with direct leader and his leaders
Looking for those with any customer service experience
those who worked with any program (not necessarily Issuetrack)
This is for the Accounts Payable team. They had these previously as a Customer Service role, but they wanted a higher caliber candidate who could kind of consult with the managers to help them correct whatever issues they may have in the future so they had to use the helpdesk template as it has a higher bill rate.
Its handling any issues/questions from procurement to payment. So if managers or various vendors have questions about their invoicing, they will submit a ticket through the Issuetrack system. This person will take that ticket, and reach out to resolve the issues....then follow back up with the manager/vendor.
Looking for those with strong customer service experience. The manager there now came from a retail background. Just need a polished professional who also can pick up the AP process quickly.
Please ensure that the candidates submitted are aware about the temp to perm aspect of this opportunity. The role has a 3-6 month learning curve and the manager wants someone who is serious about the role and that means they would be potentially required to come into the HQ office this year.
Handyman / Home Service Technician Assistant
Technical assistant job in Cherry Hill, NJ
Benefits:
Bonus based on performance
Opportunity for advancement
Role: Handyman / Home Service Technician Assistant We provide:
Year-round stable, steady work
Regular work hours
Flexible scheduling
TruBlue t-shirts, polos, and other company gear
Strong office support
TruBlue of South Jersey Shore is a Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are searching for an entry-level yet reliable and coachable home service technician assistant (handyman / handywoman) to provide handyman support and general home services to our customers in our community area. The Types of Jobs We Perform:
Bathroom upgrades / remodel
Drywall repair / patching/ caulking
Flooring repair and installation
General Carpentry
General home repairs and handyman work
Kitchen repair / remodel
Minor plumbing and electrical
Painting interior and exterior
What we value:
FAMILY - Why else are we in this business? It is our most important asset, and we strive to make everyone feel like they are part of our family!
INTEGRITY - Treating people with respect and looking for the same in return, everyone has a voice!
TRUST - Achieved through reliability and credibility, cannot just talk it, ya gotta walk it too!
QUALITY - Taking pride in one's work and providing the best value and customer experience possible, they will not always remember the work that was done, but they will remember you!
The appropriate candidate for the Handyman Assistant position must be hard-working, punctual, and respectful. Interest in miscellaneous around-the-house repairs like carpentry, basic plumbing, drywall, painting, and basic electrical is also a plus. Qualified candidates will need a driver's license and a reliable vehicle. Owning some standard tools is an advantage but not required. Candidates must also be legal citizens of the US and speak fluent English We are actively interviewing for this position - if you have basic handyman skills and the desire to become part of a growing team of home service technicians, apply today, and our hiring manager will follow up! Compensation: $18.00 - $25.00 per hour
TruBlue Home Service Ally ️ provides a unique and affordable approach to helping busy adults and seniors live a worry-free life by offering trustworthy handyman, home maintenance and senior modification services. Helping you maintain your home both inside and out, TruBlue's services include: handyman projects and to-do list chores, preventative home maintenance programs, seasonal work, and senior modification services, all handled by a professional and insured Tru-Pro ️ Technician.
Thank you for considering a position with TruBlue.
All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location.
T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services.
All inquiries specific to employment at this location should be made directly to the franchise location, and not to TruBlue Home Service Ally Corporate office.
Auto-ApplyService Tech Assistant
Technical assistant job in Warminster, PA
DIVE IN TO A NEW CAREER WITH LESLIE'S:
Leslie's pool supplies is the “World's Largest Retailer of Swimming Pool Supplies.” With over 1,000 retail stores in 39 states plus Pro, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie's. With over 60 years of providing the best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our team members feel valued and are enthusiastic about the contributions they make to the success of Leslie's.
Job Overview:
Primary responsibilities include, but are not limited to, the assistance in the spring opening and winter closing services of pool equipment, including the installation and removal of safety and winter covers. Also assists technician with cleaning, folding and storing covers at customer's property. Reports directly to the service technician to whom he/she has been assigned for the day.
Responsibilities:
Assist the service technician in the installation and removal of safety covers during the winter and spring service offerings.
Assist service technician during the winter closing and spring opening process.
Provide assistance when necessary during the installation of pool equipment.
Assists technician during installation of replacement vinyl liners.
Must maintain the highest standards in customer service, display professional and ethical conduct, and possess sound verbal and written communication abilities.
Appearance must be maintained and well-groomed at all times.
Must be able to understand and comply with all Company directives and policies inclusive of safer driving and work place habits.
Qualifications:
Must be able to effectively listen in order to clearly understand the needs of the customer and ensure satisfaction through quality workmanship, prompt and courteous service.
Must have good time management and organizational skills.
Basic understanding of fundamental math.
Good verbal and written communication skills
Starting Training Pay: $17.00 / hour
Leslie's recognizes a critical component to our continued success is our people. Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.
#RetailHiring
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
Help Desk Technician
Technical assistant job in Philadelphia, PA
Our client is seeking an experienced Desktop Support Analyst to provide Level 2, white-glove technical support across multiple Philadelphia offices. This role backfills internal promotions and plays a key part in maintaining a polished, professional end-user support experience. The position is fully onsite in Center City and operates during standard Monday-Friday business hours. Candidates should bring strong troubleshooting skills, a customer-focused mindset, and experience supporting a corporate environment with mature IT processes.
Responsibilities
Deliver onsite and phone-based support for hardware, software, system access, and connectivity issues.
Troubleshoot Windows OS, MS Office, VPN, login issues, workstation setups, and general application problems.
Administer Active Directory accounts, permissions, groups, MFA, and onboarding/offboarding workflows.
Support shared mailboxes and user entitlement updates in Exchange/O365.
Image, deploy, refresh, and update laptops as part of the ongoing hardware lifecycle.
Provide support for mobile devices (iOS/Android) and peripheral equipment.
Troubleshoot Wi-Fi/LAN, VPN, and basic network connectivity; support Citrix environments as applicable.
Maintain and troubleshoot HP and Canon printers.
Participate in the Cisco call queue rotation as well as walk-up/Genius Bar style support.
Manage incidents, service requests, and workflows within ServiceNow.
Assist with hardware inventory, small-scale shipping/receiving, and procurement coordination.
Perform occasional visits to regional offices to provide hands-on support.
Maintain documentation and contribute to a shared knowledge base.
Follow established procedures and escalate complex issues to senior engineering teams as needed.
Requirements
Required
2-3 years of corporate Help Desk or Desktop Support experience.
Strong troubleshooting skills in Windows OS, MS Office, workstation setup, and general end-user support.
Hands-on experience with Active Directory (accounts, permissions, groups, MFA).
Familiarity with VPN, Wi-Fi, and basic networking fundamentals.
Experience with ticketing systems (ServiceNow strongly preferred).
Experience in a call queue environment (Cisco preferred).
Hardware/software support experience including imaging, laptops, peripherals, and mobile devices.
Ability to provide polished, professional, white-glove support to end users.
Ability to work fully onsite in Center City Philadelphia.
Clear communication skills and strong customer service presence.
Ability to convert to full-time after the contract period.
Preferred
Exposure to Azure or Microsoft Entra.
Experience with Intune, SCCM, or other MDM tools.
Citrix support experience.
PowerShell familiarity.
Experience supporting executives or highly technical user groups.