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Become A Technical Associate

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Working As A Technical Associate

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $50,862

    Average Salary

What Does A Technical Associate Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Technical Associate

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Technical Associate jobs

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Technical Associate Career Paths

Technical Associate
Systems Engineer Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Business Analyst Senior Systems Analyst Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Maintenance Technician Technical Support Specialist Senior System Administrator
Data Center Manager
9 Yearsyrs
Lead Technician Operations Manager Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Technical Support Specialist Network Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Project Manager Program Manager General Manager
Director Of Sales
10 Yearsyrs
Computer Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Computer Technician Network Technician Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Senior Technical Associate Senior Software Engineer Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Technician Service Manager General Manager
Operations Director
9 Yearsyrs
Technician Service Technician Service Manager
Operations Manager
7 Yearsyrs
Systems Engineer Senior Software Engineer Business Analyst
Product Manager
7 Yearsyrs
Senior Software Engineer Project Leader Project Manager
Program Manager
8 Yearsyrs
Business Analyst Information Technology Consultant Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Senior Software Engineer Senior Consultant Project Manager
Senior Project Manager
12 Yearsyrs
Systems Administrator Network Engineer Systems Engineer
Senior Software Engineer
6 Yearsyrs
Lead Technician Systems Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Systems Specialist 4.2 years
Technical Manager 4.0 years
Systems Analyst 3.4 years
Computer Analyst 3.3 years
Software Engineer 3.2 years
Technical Trainer 3.0 years
Technical Expert 2.8 years
Technical Analyst 2.8 years
Technical Advisor 2.4 years
Technical Aide 2.3 years
Support Analyst 2.3 years
Top Employers Before
Internship 11.5%
Technician 6.4%
Associate 4.7%
Cashier 4.3%
Manager 4.0%
Top Employers After
Consultant 8.1%
Technician 5.4%
Associate 5.2%

Technical Associate Demographics

Gender

Male

62.8%

Female

34.7%

Unknown

2.5%
Ethnicity

White

69.3%

Asian

17.6%

Hispanic or Latino

9.3%

Unknown

3.0%

Black or African American

0.8%
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Languages Spoken

Spanish

40.3%

French

9.0%

Hindi

6.9%

Mandarin

4.9%

Chinese

4.9%

German

4.9%

Japanese

4.9%

Carrier

3.5%

Portuguese

3.5%

Arabic

3.5%

Urdu

2.8%

Swahili

2.1%

Swedish

1.4%

Russian

1.4%

Greek

1.4%

Italian

1.4%

Hebrew

1.4%

Sami

0.7%

Telugu

0.7%

Vietnamese

0.7%
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Technical Associate Education

Schools

University of Phoenix

11.1%

Syracuse University

6.6%

Rochester Institute of Technology

5.9%

University of Texas at Dallas

5.9%

More Tech Institute

5.9%

University of North Carolina at Charlotte

5.5%

State University of New York Buffalo

5.2%

San Jose State University

5.2%

George Washington University

4.4%

Carnegie Mellon University

4.4%

George Mason University

4.4%

Northeastern University

4.4%

Virginia Commonwealth University

4.1%

University of Iowa

4.1%

New Jersey Institute of Technology

4.1%

Oklahoma State University

4.1%

New York University

3.7%

Arizona State University

3.7%

Virginia Polytechnic Institute and State University

3.7%

University of Illinois at Chicago

3.7%
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Majors

Business

16.6%

Computer Science

15.3%

Electrical Engineering

9.9%

Information Technology

7.8%

Computer Information Systems

6.5%

Computer Engineering

5.4%

Electrical Engineering Technology

4.2%

Computer Networking

3.5%

Biology

3.4%

Engineering

3.1%

Finance

3.0%

Computer Applications

2.9%

Communication

2.7%

Psychology

2.7%

Information Systems

2.3%

Chemistry

2.2%

Management Information Systems

2.2%

Liberal Arts

2.1%

Criminal Justice

2.1%

Accounting

2.1%
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Degrees

Bachelors

38.0%

Masters

22.1%

Other

18.7%

Associate

12.9%

Certificate

4.1%

Doctorate

2.6%

Diploma

1.7%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Technical Associate Salaries

Job Title Company Location Start Date Salary
Surveyor Capital, Technology Associate Citadel LLC New York, NY Jun 22, 2015 $170,000 -
$210,000
Technical Associate Lead-Human Resources Google Inc. Sunnyvale, CA Feb 15, 2016 $166,000
Global Equities, Japan Technology Associate Citadel LLC San Francisco, CA Sep 16, 2016 $165,000 -
$185,000
Associate, Technology Morgan Stanley & Co. LLC New York, NY Nov 20, 2015 $160,000
R&D Technology Associate Principal Accenture LLP San Jose, CA Nov 28, 2016 $160,000
High Frequency Technology Associate Citadel LLC New York, NY Aug 04, 2016 $155,000
Technology Associate Citadel LLC New York, NY Jan 29, 2015 $150,000
Associate, Technology Morgan Stanley Services Group Inc. New York, NY Jul 19, 2016 $138,133
Associate, Technology Morgan Stanley & Co. LLC New York, NY May 18, 2016 $138,133
Associate, Technology Morgan Stanley & Co LLC New York, NY Mar 31, 2015 $132,600
Associate, CIB Technology Jpmorgan Chase & Co. New York, NY Jul 30, 2015 $132,000
Associate, Technology Morgan Stanley Services Group Inc. New York, NY Sep 21, 2016 $130,666
Associate, Technology Morgan Stanley Smith Barney LLC New York, NY Apr 13, 2016 $130,460
Technology Leadership Program Associate Sears Holdings Management Corporation Chicago, IL Nov 23, 2015 $130,000
Officer; Tech Prog Associate Bank of America Pennington, NJ Oct 08, 2016 $91,300
Technical Associate Highpoint Solutions, LLC East Norriton, PA Jun 15, 2015 $91,104 -
$100,000
Technology Associate Bank of America New York, NY May 18, 2016 $91,104
Associate, Trading Tehcnology, Group Technology & Operations Deutsche Bank New York, NY Apr 12, 2015 $91,104
Tech Prog Associate Merrill Lynch Jersey City, NJ Apr 05, 2015 $91,104 -
$110,000
Tech Prog Associate Merrill Lynch Jersey City, NJ May 04, 2015 $91,104 -
$110,000
Tech Prog Associate Bank of America Charlotte, NC Oct 11, 2016 $91,021
Associate, Technology Morgan Stanley & Co. LLC New York, NY Nov 30, 2015 $90,500
Officer; Tech Prog Associate Merrill Lynch Pennington, NJ Jan 15, 2016 $81,000 -
$101,000
Technical Associate-Vdms Verizon Digital Media Services, Inc. Los Angeles, CA Apr 08, 2016 $80,200
Officer; Tech Prog Associate Merrill Lynch New York, NY Aug 02, 2016 $80,000 -
$100,000
Technology Associate Bank of America N.A. Jersey City, NJ Oct 01, 2015 $80,000 -
$100,000
Technology Associate Bank of America N.A. New York, NY Oct 01, 2015 $80,000 -
$100,000
Technology Associate Bank of America N.A. Jersey City, NJ Jan 08, 2015 $80,000 -
$100,000
Technical Programmer Associate Bank of America N.A. New York, NY Sep 08, 2015 $80,000 -
$100,000

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Top Skills for A Technical Associate

ProceduresComputerHardwareDataEntryCustomerServicePl/SqlTroubleshootTechnicalSupportSafetyPhoneCallsUnixSetupTestCasesTelecomLaboratoryTXMLInternetWindowsXPSuiteHtml

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Top Technical Associate Skills

  1. Procedures
  2. Computer Hardware
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Utilize an understanding of technical data, make recommendations to ensure documentation/reports are prepared in accordance with approved procedures.
  • Fielded phone inquiries about computer hardware and software store sold.
  • Coded/screened claims * Performed data entry * Provided exemplary customer service
  • Focused on and provided excellent customer service, product knowledge and follow through.
  • Created PL/SQL procedures for optimized data retrieval & manipulation.

Top Technical Associate Employers

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