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Become A Technical Associate

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Working As A Technical Associate

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $89,935

    Average Salary

What Does A Technical Associate Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Technical Associate

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Do you work as a Technical Associate?

Technical Associate Jobs

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Technical Associate Career Paths

Technical Associate
Technical Support Specialist Network Administrator Information Technology Director
Chief Information Officer
11 Yearsyrs
Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Systems Administrator Analyst Data Analyst
Data Manager
6 Yearsyrs
Lead Technician Systems Administrator Senior Software Engineer
Development Manager
8 Yearsyrs
Technician Engineer Project Engineer
Engineering Manager
10 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Senior Software Engineer Project Leader Information Technology Project Manager
Information Technology Director
10 Yearsyrs
Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Systems Engineer Systems Administrator Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Network Technician Network Administrator Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Software Engineer Systems Engineer Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Senior Software Engineer Business Analyst Product Manager
Senior Product Manager
10 Yearsyrs
Software Engineer Systems Analyst
Senior Systems Analyst
7 Yearsyrs
Project Manager Information Technology Project Manager
Service Delivery Manager
11 Yearsyrs
Lead Technician Technical Support Specialist Systems Analyst
Systems Manager
7 Yearsyrs
Business Analyst Information Technology Manager Sales Engineer
Technical Account Manager
7 Yearsyrs
Project Manager General Manager Technician
Technical Manager
7 Yearsyrs
Network Technician Specialist Service Technician
Technical Services Manager
7 Yearsyrs
Technical Support Specialist Information Technology Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
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Do you work as a Technical Associate?

Help others decide if this is a good career for them

Average Length of Employment
Systems Analyst 3.3 years
Technical Expert 2.7 years
Technical Analyst 2.7 years
Top Employers Before
Internship 11.7%
Technician 6.0%
Associate 5.2%
Cashier 4.6%
Manager 3.8%
Consultant 2.9%
Volunteer 2.9%
Top Employers After
Consultant 8.2%
Associate 6.0%
Technician 5.9%
Manager 3.1%

Do you work as a Technical Associate?

Technical Associate Demographics

Gender

Male

62.6%

Female

35.0%

Unknown

2.4%
Ethnicity

White

53.3%

Asian

18.8%

Hispanic or Latino

13.0%

Black or African American

10.3%

Unknown

4.7%
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Foreign Languages Spoken

Spanish

38.2%

French

11.0%

Hindi

6.6%

Japanese

5.9%

Mandarin

5.1%

German

5.1%

Carrier

4.4%

Chinese

4.4%

Arabic

3.7%

Russian

2.2%

Greek

2.2%

Portuguese

2.2%

Urdu

2.2%

Swahili

1.5%

Hebrew

1.5%

Sami

0.7%

Telugu

0.7%

Marathi

0.7%

Gujarati

0.7%

Dutch

0.7%
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Technical Associate Education

Schools

University of Phoenix

12.1%

Syracuse University

6.8%

More Tech Institute

6.0%

University of Texas at Dallas

5.7%

State University of New York Buffalo

5.3%

Rochester Institute of Technology

5.3%

San Jose State University

5.3%

University of North Carolina at Charlotte

5.3%

Northeastern University

5.0%

New York University

4.3%

George Washington University

4.3%

Carnegie Mellon University

4.3%

University of Rochester

3.9%

Temple University

3.9%

New Jersey Institute of Technology

3.9%

George Mason University

3.9%

University of Houston

3.9%

University of Southern California

3.6%

University of Illinois at Chicago

3.6%

Northern Virginia Community College

3.6%
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Majors

Business

17.0%

Computer Science

15.5%

Electrical Engineering

10.1%

Information Technology

7.9%

Computer Information Systems

6.7%

Computer Engineering

5.8%

Electrical Engineering Technology

3.8%

Finance

3.7%

Engineering

3.3%

Computer Networking

3.2%

Biology

3.1%

Computer Applications

2.9%

Communication

2.4%

Chemistry

2.3%

Information Systems

2.2%

Psychology

2.1%

Management Information Systems

2.1%

Accounting

2.1%

Management

1.9%

Mechanical Engineering

1.9%
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Degrees

Bachelors

38.2%

Masters

23.6%

Other

17.7%

Associate

12.1%

Certificate

3.9%

Doctorate

3.0%

Diploma

1.6%
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Full Time
Part Time
Internship
Temporary

Real Technical Associate Salaries

Job Title Company Location Start Date Salary
Surveyor Capital, Technology Associate Citadel LLC New York, NY Jun 22, 2015 $170,000 -
$210,000
Technical Associate Lead-Human Resources Google Inc. Sunnyvale, CA Feb 15, 2016 $166,000
Global Equities, Japan Technology Associate Citadel LLC San Francisco, CA Sep 16, 2016 $165,000 -
$185,000
R&D Technology Associate Principal Accenture LLP San Jose, CA Nov 28, 2016 $160,000
Associate, Technology Morgan Stanley & Co. LLC New York, NY Nov 20, 2015 $160,000
High Frequency Technology Associate Citadel LLC New York, NY Aug 04, 2016 $155,000
Technology Associate Citadel LLC New York, NY Jan 29, 2015 $150,000
Associate, Technology Morgan Stanley Services Group Inc. New York, NY Jul 19, 2016 $138,133
Associate, Technology Morgan Stanley & Co. LLC New York, NY May 18, 2016 $138,133
Associate, Technology Morgan Stanley & Co LLC New York, NY Mar 31, 2015 $132,600
Associate, CIB Technology Jpmorgan Chase & Co. New York, NY Jul 30, 2015 $132,000
Associate, Technology Morgan Stanley Services Group Inc. New York, NY Sep 21, 2016 $130,666
Associate, Technology Morgan Stanley Smith Barney LLC New York, NY Apr 13, 2016 $130,460
Technology Leadership Program Associate Sears Holdings Management Corporation Chicago, IL Nov 23, 2015 $130,000
Officer; Tech Prog Associate Bank of America Pennington, NJ Oct 08, 2016 $91,300
Technical Associate Highpoint Solutions, LLC East Norriton, PA Jun 15, 2015 $91,104 -
$100,000
Technology Associate Bank of America New York, NY May 18, 2016 $91,104
Associate, Trading Tehcnology, Group Technology & Operations Deutsche Bank New York, NY Apr 12, 2015 $91,104
Tech Prog Associate Merrill Lynch Jersey City, NJ Apr 05, 2015 $91,104 -
$110,000
Tech Prog Associate Merrill Lynch Jersey City, NJ May 04, 2015 $91,104 -
$110,000
Tech Prog Associate Bank of America Charlotte, NC Oct 11, 2016 $91,021
Associate, Technology Morgan Stanley & Co. LLC New York, NY Nov 30, 2015 $90,500
Officer; Tech Prog Associate Merrill Lynch Pennington, NJ Jan 15, 2016 $81,000 -
$101,000
Technical Associate-Vdms Verizon Digital Media Services, Inc. Los Angeles, CA Apr 08, 2016 $80,200
Officer; Tech Prog Associate Merrill Lynch New York, NY Aug 02, 2016 $80,000 -
$100,000
Technology Associate Bank of America N.A. Jersey City, NJ Oct 01, 2015 $80,000 -
$100,000
Technology Associate Bank of America N.A. New York, NY Oct 01, 2015 $80,000 -
$100,000
Technology Associate Bank of America N.A. Jersey City, NJ Jan 08, 2015 $80,000 -
$100,000
Technical Programmer Associate Bank of America N.A. New York, NY Sep 08, 2015 $80,000 -
$100,000

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Top Skills for A Technical Associate

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  1. Computer
  2. Procedures
  3. Products
You can check out examples of real life uses of top skills on resumes here:
  • Implemented and configured computer networks by designing and following administrative plans to meet specific needs such as account management and security.
  • Utilize an understanding of technical data, make recommendations to ensure documentation/reports are prepared in accordance with approved procedures.
  • Provided technical product support to veterinarians, veterinary clinic staff and consumers regarding companion as well as food animal products.
  • Used data entry software and other inventory/medical computer programs.
  • Provided technical support utilizing a variety of systems and exceptional customer support by phone.

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Top 10 Best States for Technical Associates

  1. District of Columbia
  2. Virginia
  3. Colorado
  4. Delaware
  5. Illinois
  6. Alaska
  7. Minnesota
  8. New Jersey
  9. Rhode Island
  10. Washington
  • (343 jobs)
  • (1,317 jobs)
  • (670 jobs)
  • (82 jobs)
  • (1,030 jobs)
  • (52 jobs)
  • (526 jobs)
  • (714 jobs)
  • (78 jobs)
  • (580 jobs)

Top Technical Associate Employers

Jobs From Top Technical Associate Employers

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