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Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Surveyor Capital, Technology Associate||Citadel LLC||New York, NY||Jun 22, 2015||$170,000 -
|Global Equities, Japan Technology Associate||Citadel LLC||San Francisco, CA||Sep 16, 2016||$165,000 -
|Associate, Technology||Morgan Stanley & Co. LLC||New York, NY||Nov 20, 2015||$160,000|
|High Frequency Technology Associate||Citadel LLC||New York, NY||Aug 04, 2016||$155,000|
|Technology Associate||Citadel LLC||New York, NY||Jan 29, 2015||$150,000|
|Security Engineer/Technology Associate||The Blackstone Group||New York, NY||Jan 14, 2016||$141,128|
|Associate, Technology||Morgan Stanley & Co. LLC||New York, NY||May 18, 2016||$138,133|
|Associate, Technology||Morgan Stanley Services Group Inc.||New York, NY||Jul 19, 2016||$138,133|
|Associate, Technology||Morgan Stanley & Co LLC||New York, NY||Mar 31, 2015||$132,600|
|Associate, CIB Technology||Jpmorgan Chase & Co.||New York, NY||Jul 30, 2015||$132,000|
|Associate, Technology||Morgan Stanley Services Group Inc.||New York, NY||Sep 21, 2016||$130,666|
|Associate, Technology||Morgan Stanley Smith Barney LLC||New York, NY||Apr 13, 2016||$130,460|
|Technology Leadership Program Associate||Sears Holdings Management Corporation||Chicago, IL||Nov 23, 2015||$130,000|
|Global Equities, Japan Technology Associate||Citadel LLC||San Francisco, CA||Feb 17, 2016||$130,000|
|Associate, Technology||Morgan Stanley & Co. LLC||New York, NY||Nov 30, 2015||$90,500|
|Associate Technology L2||Sapient Corporation||Arlington, VA||Apr 14, 2016||$90,000|
|Technology Associate||Bank of America N.A.||Charlotte, NC||Feb 08, 2016||$90,000 -
|Officer; Tech Program Associate||Merrill Lynch||Pennington, NJ||Apr 29, 2016||$90,000|
|Associate Technology L2||Sapient Corporation||New York, NY||Apr 01, 2016||$90,000|
|Technology Associate||Bank of America Corporation||Newark, DE||Feb 08, 2016||$90,000 -
|Technology Associate||WL Gore & Associates Inc.||Elkton, MD||Sep 02, 2015||$90,000|
|Technical Associate||WNG Capital LLC||Dallas, TX||Sep 15, 2015||$79,872|
|Technology Associate||Merrill Lynch||Pennington, NJ||Sep 30, 2015||$79,596 -
|Officer; Tech Prog Associate||Merrill Lynch||Pennington, NJ||Oct 01, 2015||$79,010 -
|Technical Associate||WNG Capital LLC||Dallas, TX||Aug 29, 2016||$78,728|
|Officer; Technology Program Associate||Bank of America N.A.||New York, NY||Sep 22, 2016||$78,000 -
|Technology Associate||Bank of America N.A.||New York, NY||Jan 09, 2016||$77,000 -
|Technology Associate||Merrill Lynch||Pennington, NJ||Sep 02, 2015||$77,000 -
|Technology Associate||Merrill Lynch||New York, NY||Aug 20, 2015||$77,000 -
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