Technical associates work in the exciting world of IT. They are also called client technical support associates, and their job is to log critical issues reported by end-users for a future query. They may also troubleshoot problems and find solutions. Technical associates work remotely and communicate with clients via phone calls or emails.
The job requires 24/7 availability, so technical associates often have to work rotations. They may also be required to work long hours, depending on the business requirements. These professionals have technical proficiency in a variety of fields to do their job effectively. Some include WebSphere, Data Warehouse, SQL, and Oracle.
Even though there's usually on-the-job training, technical associates must have at least some basic understanding of all these platforms. More importantly, they need an open mind, willingness to learn, and strong communication skills. The educational requirement for this role is a high school diploma or its equivalent.
There is more than meets the eye when it comes to being a technical associate. For example, did you know that they make an average of $40.84 an hour? That's $84,946 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many technical associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
When it comes to the most important skills required to be a technical associate, we found that a lot of resumes listed 21.9% of technical associates included procedures, while 9.5% of resumes included customer service, and 5.6% of resumes included data analysis. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the technical associate job title. But what industry to start with? Most technical associates actually find jobs in the technology and finance industries.
If you're interested in becoming a technical associate, one of the first things to consider is how much education you need. We've determined that 50.8% of technical associates have a bachelor's degree. In terms of higher education levels, we found that 10.8% of technical associates have master's degrees. Even though most technical associates have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a technical associate. When we researched the most common majors for a technical associate, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on technical associate resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a technical associate. In fact, many technical associate jobs require experience in a role such as internship. Meanwhile, many technical associates also have previous career experience in roles such as sales associate or cashier.