Technical associates work in the exciting world of IT. They are also called client technical support associates, and their job is to log critical issues reported by end-users for a future query. They may also troubleshoot problems and find solutions. Technical associates work remotely and communicate with clients via phone calls or emails.
The job requires 24/7 availability, so technical associates often have to work rotations. They may also be required to work long hours, depending on the business requirements. These professionals have technical proficiency in a variety of fields to do their job effectively. Some include WebSphere, Data Warehouse, SQL, and Oracle.
Even though there's usually on-the-job training, technical associates must have at least some basic understanding of all these platforms. More importantly, they need an open mind, willingness to learn, and strong communication skills. The educational requirement for this role is a high school diploma or its equivalent.