Technical associates work in the exciting world of IT. They are also called client technical support associates, and their job is to log critical issues reported by end-users for a future query. They may also troubleshoot problems and find solutions. Technical associates work remotely and communicate with clients via phone calls or emails.

The job requires 24/7 availability, so technical associates often have to work rotations. They may also be required to work long hours, depending on the business requirements. These professionals have technical proficiency in a variety of fields to do their job effectively. Some include WebSphere, Data Warehouse, SQL, and Oracle.

Even though there's usually on-the-job training, technical associates must have at least some basic understanding of all these platforms. More importantly, they need an open mind, willingness to learn, and strong communication skills. The educational requirement for this role is a high school diploma or its equivalent.

What Does a Technical Associate Do

There are certain skills that many technical associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

Learn more about what a Technical Associate does

How To Become a Technical Associate

If you're interested in becoming a technical associate, one of the first things to consider is how much education you need. We've determined that 56.6% of technical associates have a bachelor's degree. In terms of higher education levels, we found that 12.1% of technical associates have master's degrees. Even though most technical associates have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Technical Associate

Technical Associate Career Paths

Average Salary for a Technical Associate

Technical Associates in America make an average salary of $86,489 per year or $42 per hour. The top 10 percent makes over $122,000 per year, while the bottom 10 percent under $61,000 per year.
Average Technical Associate Salary
$86,489 Yearly
$41.58 hourly
$61,000
10 %
$86,000
Median
$122,000
90 %

What Am I Worth?

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Technical Associate Education

Technical Associate Majors

13.6 %

Technical Associate Degrees

Bachelors

56.6 %

Associate

18.2 %

Masters

12.1 %

Top Colleges for Technical Associates

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571

Top Skills For a Technical Associate

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 21.9% of technical associates listed procedures on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Choose From 10+ Customizable Technical Associate Resume templates

Zippia allows you to choose from different easy-to-use Technical Associate templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Technical Associate resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Technical Associate Demographics

Technical Associate Gender Distribution

Male
Male
66%
Female
Female
34%

After extensive research and analysis, Zippia's data science team found that:

  • Among technical associates, 34.2% of them are women, while 65.8% are men.

  • The most common race/ethnicity among technical associates is White, which makes up 57.9% of all technical associates.

  • The most common foreign language among technical associates is Spanish at 41.1%.

Online Courses For Technical Associate That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
PL/SQL by Example - Beginner to Advanced PL/SQL
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4.5
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Using PL/SQL learn how to combine the efficiency of SQL & Procedural Language(PL) to build a powerful PL/SQL Application...

Technical Writing: How to Write Using DITAXML
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How to Become a Modern and Successful Technical Writer Using DITA XML...

Learn API Technical Writing: JSON and XML for Writers
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API Documentation1: Teaches technical writers how to document structured data. No programming experience required...

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Best States For a Technical Associate

Some places are better than others when it comes to starting a career as a technical associate. The best states for people in this position are Delaware, New York, Connecticut, and New Jersey. Technical associates make the most in Delaware with an average salary of $88,666. Whereas in New York and Connecticut, they would average $88,432 and $87,665, respectively. While technical associates would only make an average of $87,412 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Delaware

Total Technical Associate Jobs:
178
Highest 10% Earn:
$133,000
Location Quotient:
1.24 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Connecticut

Total Technical Associate Jobs:
454
Highest 10% Earn:
$128,000
Location Quotient:
1.2 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Jersey

Total Technical Associate Jobs:
1,063
Highest 10% Earn:
$129,000
Location Quotient:
1.17 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Technical Associates

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Top Technical Associate Employers

Most Common Employers For Technical Associate

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1The Citadel$152,222$73.1881
2JPMorgan Chase & Co.$117,242$56.3758
3AT&T$116,099$55.82129
4Morgan Stanley$109,797$52.79249
5BT Group$96,931$46.6052
6Publicis Sapient$96,670$46.48281
7Bridgewater Associates$94,547$45.4641
8Merrill Lynch$92,028$44.24212
9Bank of America$91,765$44.12644
10ZS$90,403$43.4677

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