What does a technical associate do?

Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.

These skill sets are where the common ground ends though. The responsibilities of a technical associate are more likely to require skills like "java," "patients," "data analysis," and "c++." On the other hand, a job as an administrative technical support requires skills like "troubleshoot," "phone calls," "desk support," and "email accounts." As you can see, what employees do in each career varies considerably.

The printer technician primarily does the installation of new printers. Proper printer configuration on the network ensures and maintains the function of individual printers, scanners, or network printers. The printer technician regularly takes care and does routine repairs, including printer replacements of new ink cartridges. They are also comfortable copying, faxing, producing images, and other related printer issues. It is part of their responsibility to identify and resolve malfunctions, procurement, including the installation of those parts and resolving hardware failures.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that technical associate responsibilities requires skills like "customer service," "java," "patients," and "data analysis." But a printer technician might use other skills in their typical duties, such as, "latent prints," "troubleshoot," "preventative maintenance," and "provide technical assistance."

Technical Support Representatives specialize in customer support through calls or correspondence. Among the primary responsibilities of a Technical Support Representative involves receiving and making calls, address and troubleshoot issues raised by the client, assist when navigating through complicated applications, provide suggestions or recommendations, or elevate the problem to personnel with higher expertise when necessary. Furthermore, a Technical Support Representative must coordinate with supervisors at all times, remain patient and proactive, and as well as maintain and organize records of each handled calls.

The required skills of the two careers differ considerably. For example, technical associates are more likely to have skills like "java," "patients," "data analysis," and "data entry." But a technical support representative is more likely to have skills like "customer calls," "technical support calls," "work ethic," and "internet connectivity."

A technical services engineer is responsible for assisting customers on their systems and network issues, providing them the best technical solutions, and guiding them on step-by-step procedures for troubleshooting. Technical services engineers must have excellent communication and technical skills, especially on identifying customers' system failures by asking them a few questions. They also escalate high-level complaints to internal teams, ensuring that they present the client's issues for reference. A technical services engineer also handles systems configuration and recommending process improvement techniques to optimize network infrastructure.