Technical associate work from home jobs - 587 jobs
Mortgage Technology Support Analyst II
Lower LLC 4.1
Remote job
Here at Lower, we believe homeownership is the key to building wealth, and we're making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience.
With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we're a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger.
Job Description:
The Mortgage Technology (MT) Support Analyst II plays a key role in supporting, troubleshooting, and optimizing mortgage technology systems that drive the loan lifecycle from application to closing. This position serves as an advanced resource for diagnosing and resolving technical issues, maintaining user functionality, and supporting system improvements. The MT Support Analyst II partners closely with business users, technology teams, and leadership to ensure seamless operations and continuous improvement of mortgage technology tools.
Pay Range: $32-36/hr
Duties and Responsibilities:
Provide advanced analysis, troubleshooting, and resolution for end-user support requests across LOS, POS, and Process Automation systems.
Monitor ticket trends, identify recurring issues, and recommend process or training improvements.
Escalate and collaborate with development and product teams for complex system issues.
Assist with system administration tasks, including user setup, maintenance, and access management.
Support communication and training related to technology changes, enhancements, or system outages.
Maintain system documentation to capture solutions, root causes, and best practices.
Participate in special projects as a subject matter expert and provide input on process improvements.
Deliver exceptional customer service and serve as a trusted support resource for end users.
Position Specifications/Requirement:
Associate's or Bachelor's degree in IT, Business, or related field, or equivalent work experience.
1-3 years of experience in technical support, preferably in a help desk, mortgage technology, or financial services environment.
Familiarity with mortgage industry processes and exposure to supporting ICE's Encompass software (experience with the desktop version of Encompass LOS and Ncino strongly preferred).
Strong problem-solving, analytical, and troubleshooting skills.
Excellent communication skills, with the ability to explain technical concepts to non-technical users.
Proven ability to prioritize and manage multiple requests in a high-volume, fast-paced environment.
Customer-focused mindset with strong organizational skills and attention to detail.
Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Privacy Policy
$32-36 hourly Auto-Apply 9d ago
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Program Technical Specialist, Driver Safety
National Safety Council 4.0
Remote job
Save lives, from the workplace to anyplace. The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur.
We are currently looking for a Program Technical Specialist, Driver Safety to join us in our mission to save lives and prevent injuries.
Position Highlights:
The Program Technical Specialist, Driver Safety, supports the creation, delivery, and maintenance of National Safety Council (NSC) driver safety courses and instructor development programs. As a driver safety Subject Matter Expert (SME), works closely with NSC Product Development, external curriculum designers, mobility safety impact team, research and advocacy, as well as other NSC SMEs to ensure our driver safety programs are as effective as possible.
Leveraging their expertise in driver, vehicle, and transportation safety, this position fosters cross-functional collaboration across NSC departments to support fact-finding and curriculum design. Responsibilities also include cultivating relationships and gathering input from governmental agencies (e.g., US DOT, NHTSA), NSC Chapters and Training Centers, industry experts, and other key stakeholders. The role has direct influence over the accuracy, relevance, and compliance of course content.
Overall, this individual partners with the Program Technical Consultant, Driver Safety, to ensure alignment with industry standards and regulatory requirements while driving innovation and impact in NSC driver safety education.
.
What You'll Do:
Works closely with and provides Subject Matter Expertise to NSC Product Development and external curriculum designers, graphic designers, and multimedia designers to assist in updating and maintaining:
Classroom & Online Driver Safety Courses
Customized Driver Safety State & Traffic Court Programs
Instructor Development & Continuing Education Courses
Primary SME verifying the accuracy of driver safety materials and content used in NSC programs, internally and externally (e.g., photos, videos, articles).
Collaborates closely with Sales and Marketing teams to address inquiries, secure SME approvals, and ensure alignment on content and messaging.
Solely responsible for the administration of the Collision Preventability Review Program.
Monitors transportation and driver safety topics or metrics, analyzes trends, and communicates actionable insights to internal teams to enhance compliance and operational safety.
Writes clear, accurate technical or instructional content for the Driver Safety Instructor Information Highway and related portals, including instructor newsletters when needed.
Supports the plans and execution of effectiveness studies that evaluate program impact, analyze outcomes, and provide data-driven recommendations for continuous improvement.
Coordinates logistics for video productions, photo shoots or other product development processes involving motor vehicles and roadway usage to help ensure safety and quality.
Primary administrative support to advisory committees and leads efforts to gather input for curriculum updates, including surveys.
We're Looking for Someone with:
Bachelor's degree or equivalent experience.
4 years of experience in program curriculum development or administrative support to product development, preferably in a safety or training environment.
Must have a valid driver's license with a long history of a clean driving record.
Proficient experience in program curriculum development and collaborating with product development, preferably in a safety or training environment.
Substantial understanding of traffic safety principles.
Working knowledge of driver licensing laws/rules of the road, safety standards, and principles of defensive driving.
Experienced in delivering engaging presentations to large audiences and facilitating comprehensive training courses, ensuring clarity, interaction, and knowledge retention.
Proven technical writing expertise.
Strong organizational and communication skills.
Ability to lead multiple projects simultaneously while assuring coordination and communication with various internal and external stakeholders.
Preferred experience in driver training.
Working knowledge of dealing with problems and solutions for those people who wish to operate a motor vehicle while impaired, distracted, or fatigued.
Willingness to travel occasionally (up to 20%).
This is a remote position
Salary for this role is: $96,000
Reasons You'll Love it here:
NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following:
At least 20 PTO days accrued 1
st
year and 11 paid holidays
Flexible work arrangements
Comprehensive medical, dental, vision, and life insurance plans
Flex spending accounts for medical and dependent care
403(b) & Roth 403(b) with employer match up to 6%
Reimbursable training
Dress for your day
Our hiring process is designed to give you the opportunity to shine at each step. It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way!"
NSC is an equal opportunity employer.
$96k yearly Auto-Apply 26d ago
Associate - Corporate - Data & Technology Transactions
The Practice Group 4.5
Remote job
About Latham & Watkins Latham & Watkins is one of the world's leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers globally and offer unmatched expertise and resources to help you grow from an intellectually curious self-starter into an exceptional lawyer. If you aspire to be the best, this is where you belong. About the Practice Group Latham's data and technology transactions team helps clients negotiate their most complex and important technology contracts and alliances, develop secure and compliant platforms and products, and realize the maximum value of their data and IP assets.
Our group brings together the deep technical and regulatory experience and industry-focused commercial sensibility of a boutique practice combined with the global reach and depth of a first-tier global law firm. We provide strategic guidance and representation to the world's leading corporations, financial institutions, platforms, and emerging tech companies on the full range of transactions and the regulation of technology and data.
Latham helps companies negotiate their key strategic alliances, joint ventures, collaborations, outsourcing and cloud agreements, and IP and technology licenses across industries and market sectors. We help clients develop strategies to protect and make maximum use of technology and data against the backdrop of an ever-evolving internet and ever-increasing regulation. We integrate seamlessly with our market-leading corporate and finance teams to provide focused guidance on the IP, technology, and data aspects of major transactions - from asset commercialization to complex carve-outs. About the Role Data and Technology Transactions Practice is seeking a highly qualified associate with a minimum of three years of experience to join our 4th to 7th year associate class. The ideal candidate will have experience working on technology and intellectual property transactions such as technology licensing agreements, development agreements, consulting services agreements, distribution agreements, strategic alliances, website and mobile application licenses, and terms of use.
Additionally, the candidate should have experience in IP-related work on acquisition, investment, or financing transactions. Main Contact Details *********************
********************************** Additional Information Investing in the well-being of our lawyers and staff is among the firm's highest priorities. Through our “LiveWell Latham” program, we offer best-in-class benefits and comprehensive resources designed to support you and your loved ones through all life's moments - from building a family and taking care of loved ones, to managing your health and saving for the future.
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.
We periodically provide demographic data to legal publications, bar associations, civic and community organizations, and in some instances, to local, state, and federal government agencies as required by law or contract. So that the firm can provide this information accurately, we request that you consider self-identifying.
Please click here to review your rights under U.S. employment laws. In accordance with Latham & Watkins policies, associates in this role must protect and maintain any highly sensitive, confidential, privileged, financial and/or proprietary information that Latham & Watkins retains either as part of the legal services the Firm provides to clients or for internal purposes.
Los Angeles: Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO). Please click the link above to review the Ordinance.
San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please click the link above to review the Ordinance.
Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. An employer that violates this law may be subject to fines and/or a private right of action for $500 in statutory damages “for each such violation,” among other things. Pay Range
Associate Base Salary
Discretionary bonuses may be available depending on application circumstances and position.
Class of
US Payroll
2026
$225,000
2025
$225,000
2024
$235,000
2023
$260,000
2022
$310,000
2021
$365,000
2020
$390,000
2019
$420,000
2018
$435,000
$50k-85k yearly est. Auto-Apply 15d ago
Associate Technologist- Large Corrective (Travel Team)
Deriva Energy Holdco I
Remote job
Deriva Energy is seeking an Associate Technologist, Renewables. This is both the entry level and initial training level for the Large Corrective team. Trainees, under close supervision and in accordance with established safety and technical procedures, learn and perform increasingly difficult duties of a semi-technical nature in a specialized program. When incumbents become proficient in their duties, they work under general supervision and guidelines performing routine tasks and assist higher level technicians more complex and difficult tasks. A Level 1 will have received the initial DRA training and will have completed the core concepts knowledge requirement. A Level 1 will be teamed up with a Level 2, 3, or 4. Employees at this level will receive instruction and oversight as new or unusual situations arise while they become more familiar with operating procedures and policies.
This will be a traveling position for 6 weeks on and 1 week off with no pay.
Next Class start dates
12/1
1/5
Responsibilities
Repair and maintenance of Wind Fleet
Perform small and large corrective tasks on wind turbines
Lead teams of technicians as assigned on tasks within areas of developed expertise
Interact directly with customers as directed by manager.
Develop technical expertise for the identification and resolution of problems and complete repairs to electrical generating equipment on an increasing number of technologies and tasks
Strive to continuously improve job-related and technical knowledge, skills and performance
Diagnose and resolve faults on wind turbines as they relate to mechanical, electrical, and hydraulic problems
Perform assigned tasks in accordance with all policy and procedures
Support business goals through safe and efficient execution of assigned tasks
Develops positive working relationships with team members and customers
Assist with scheduling, dispatching and travel coordination in support of project requirements
Oversee subcontractor activities on site as directed
Climb up to 400 ft. several times daily
Always maintain a high level of safety awareness
Work in a outdoor environment for an extended period of time
Operate equipment including but not limited to forklifts and commercial motor vehicles
Basic Qualifications
High School/GED Education
Desired Qualifications
One (1) Year or more Electrical and Mechanical experience
Basic Electricity, Mechanical Fundamentals, and Environmental, Health and Safety Fundamentals
Demonstrated ability to work with a variety of individuals from various socio-economic, cultural and ethnic backgrounds.
Good written and oral communication skills
Gearbox repair experience or specific manufacturing training certs
Mechanical repair experience
Posses a valid driver's license and have a clean driving record
Able to pass a background check and pass a drug test prior to start date
Understanding of basic principles of project management
Working Conditions
Working from a suspended platform or lift
Able to lift up to 50 pounds
This position contains a weight restriction of 265 pounds as an essential function of the job. The purpose of this restriction is to ensure that all weight rated equipment is used in an appropriate and safe manner within maximum allowed weight loading.
Ability to be flexible with changing schedule due to unforeseen delays
Must have Valid driver's license
Proficient with tablets and computers
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with matching
Employee assistance program
Flexible spending account
Life insurance
Paid time off
Parental leave
Additional Information:
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Deriva welcomes veterans of the United States Armed Forces to apply for this position. Deriva includes veterans of all branches and a diverse set of occupational specialties. We value the independent thinking, problem solving, leadership, and teamwork that our veterans have developed through their service. We welcome applications from any service and any military occupational specialty.
Deriva Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
$72k-103k yearly est. Auto-Apply 9d ago
PE BD Tech Associate - Knoxville, Atlanta, Nashville, or Remote
Wilcox Berry
Remote job
A well-known, middle-market Private Equity firm specializing in technology investments is looking for a BDAssociate to join their growing team. The ideal candidate will have business development experience in the VC or PE space or adjacent experience from an expert network or consulting firm. This position can be based in Knoxville, Atlanta, Nashville or Remote.
$44k-74k yearly est. 60d+ ago
Technical Support Specialist
Hologic 4.4
Remote job
All around the world people are looking for an answer, a test result, or a procedure that will offer them clarity and a path to a healthier life. By working with Diagnostic products that make a difference globally, your impact can be greater than you have ever imagined. Hologic offers a space for employees to own their passion and feel a sense of purpose each and every day.
Our award-winning Technical Support team plays a big role in that mission. They provide phone and email support to both internal and external customers, troubleshooting issues with Hologic's cytology and molecular products.
Think this role is for you?
This individual has an ability for troubleshooting issues beyond “computer stuff.” In this role, you will be troubleshooting our diagnostics instruments (cytology and molecular), reagents, and operator issues.
You will be offering technical support to internal customers (R&D, Field Service, Quality, Marketing, etc.) and external customers (Lab technicians, hospitals, etc.) via phone and email.
We provide support 24/7, you may be on-call and serve as back-up for technical and application support as needed, including some holidays.
Key Outcomes:
Provide customers with service and product troubleshooting for cytology and molecular products, including instruments, reagents, and software, via phone and email.
Document calls in the CRM system and escalate issues that require further investigation.
Authorize return of customer product for investigation.
Determine replacement of product as warranted.
Potential Growth Opportunities:
Represent Technical Support as specialist for designated product(s).
Act as liaison to other departments within the division concerning issues related to specific product lines.
Serve on product development or support teams. Provide Technical Support team with troubleshooting training and informational updates.
Work with Marketing and Service departments at the launch of new products. Reviewing or creating label copy, participate in pre- and post-launch teams.
Build relationships with partners and distributors.
Writing and reviewing procedures.
Provide guidance and coaching to other Technical Support personnel.
Do you have what it takes?
You are technically inclined, you understand science - DNA, RNA, Cytology, reading the package insert on a medical product doesn't sound like a foreign language to you.
You have a customer service mentality, you are patient, have good communication and computer skills and are great at multi-tasking.
You are comfortable speaking on the phone and have flexibility in your schedule.
We are looking for someone who is eager to start their career in this field and wants to grow within the department.
Additional qualifications:
Bachelor's degree in biology, Cytotechnology, Medical Laboratory Science, or related field (required).
ASCP Cytotechnologist (CT), Medical Technologist (MT) or Clinical Laboratory Scientist (CLS) certification or equivalent (desired).
Experience as a Cytology Prep Technician (desired).
Experience with cytology, RT PCR, molecular, or virology (desired).
Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers (desired).
If you are not sure that you are 100% qualified, but are up for the challenge, we want you to apply!
The annualized base salary range for this role is $71,000 - $106,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.
$71k-106k yearly Auto-Apply 46d ago
Managed IT Help Desk Tier 1
Dex Imaging 3.7
Remote job
DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people.
Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities:
Examples of key duties are interpreted as being descriptive and not restrictive in nature.
Identifies, diagnoses, and resolves any assigned support requests
Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system
Provides one-on-one end-user problem resolution over the phone
Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals
Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements
On-going self-training to preserve professional skillsets required to perform job duties
Provide after-hour support for clients during scheduled on-call rotation
Assist in Managed IT Projects as instructed by Project Team Manager
Assists in creating materials/documentation for end-user frequently asked questions (FAQs)
Train users on network login, printing, accessing network shares, printing, scanning and software applications
Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites
Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues
Takes ownership of tasks and follows through to ensure complete resolution
Takes a personal interest in, and responsibility for, quality of work performed, or work associated with
Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
Provide accurate time estimates for how long a task will take to complete
Understand that the success of individuals is measured by the success of their teams
Qualifications:
Excellent verbal and written communication skills
1-3 years experience providing IT support to end users
Managed IT Services experience desirable
Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365
Experience leveraging PSA ticketing system and RMM tools for remote management
Certifications such as CompTIA A+ are desirable
Work Week Format:
Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC)
Remote Work Schedule varies based on scheduling and approval by Service Manager
Lunch schedule varies on team availability and is limited to one hour
Attendance to training or called meetings is mandatory
Mandatory on-call rotation schedule as required
$31k-40k yearly est. Auto-Apply 60d+ ago
Technical Support Analyst
Rain 3.7
Remote job
About the Company
Rain makes the next generation of payments possible across the globe. We're a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk.
Our Ethos
We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
About the Role
We're looking for Technical Support Analysts to help us deliver exceptional support for Rain's platform and integrations. You'll troubleshoot complex issues, assist internal and external partners, and ensure that our infrastructure and user experience remain seamless and reliable.
Work at the intersection of technology and finance, solving real-world problems with global impact.
Join a team of smart, driven operators building the future of payments infrastructure.
Flexible, fully remote environment with opportunities for growth.
Be part of a company shaping how stablecoins are used worldwide.
What You'll Do
Investigate and resolve advanced customer and partner issues related to Rain's systems, APIs, and integrations
Analyze logs, dashboards, and transaction data to identify root causes and escalate issues when needed
Collaborate closely with Product, Engineering, and Compliance to resolve technical incidents
Maintain accurate documentation and create troubleshooting guides for recurring issues
Track trends and suggest improvements to prevent future issues
Support new feature testing, integrations, and platform updates as needed
Ensure all tickets and incidents meet internal SLAs and quality standards
What we're looking for
3+ years of experience in technical support or product operations, ideally in fintech, SaaS, or payments
Strong analytical and problem-solving skills with a detail-oriented approach
Familiarity with APIs, data analysis, and debugging workflows
Experience using tools such as Zendesk, Jira, Notion, or SQL-based systems
Clear communication skills with the ability to translate technical information for non-technical users
Ability to prioritize effectively and manage multiple complex cases at once
A collaborative mindset and a passion for continuous learning
Things that enable a fulfilling, healthy, and happy experience at Rain:
Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take at least 10 days off.
Flexible working ☕ We support a flexible workplace. If you feel comfortable at home, please work from home. If you'd like to work with others in an office, feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will receive a stipend to create a comfortable home environment.
Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental, and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.
Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Equity plan 📦 We offer every Rainmaker an equity option plan so we can all benefit from our success.
Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to use for testing.
Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company off-sites both domestically and internationally.
$54k-97k yearly est. Auto-Apply 5d ago
Technical & Aggregation Support Specialist
Empower Retirement 4.3
Remote job
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
As a Technical & Aggregation Support Specialist, you will resolve complex technical issues for clients, advisors, and internal support teams in a fast‑paced, technology‑driven environment. You will partner closely with engineering teams and third‑party providers to diagnose issues, improve product functionality, and deliver exceptional customer experiences. This role requires strong technical skills, analytical thinking, and a customer‑first mindset.
What you will do
Resolve client, advisor, and internal support inquiries submitted through Zendesk
Partner with engineering teams and third‑party aggregators to identify, escalate, and resolve technical issues
Analyze trends in client issues and serve as the voice of the customer to drive product improvements
Create and maintain Help Center articles and technical documentation for common issues
Recommend and support process and tooling improvements to enhance customer satisfaction
What you will bring
Bachelor's degree and at least 2 years of related experience, or equivalent work experience
Strong analytical and technical troubleshooting skills
Excellent written communication skills with ability to explain technical concepts clearly
Strong time management and organizational skills in a support environment
Customer‑first attitude with empathy and accountability for issue resolution
What will set you apart
Experience with Zendesk, JIRA, or similar support tools
Account Aggregation experience a plus
Experience providing technical support via phone, chat, and email
Ability to work cross‑functionally with engineering and product teams
Experience writing technical documentation or training support personnel
Working knowledge of SQL or similar data tools
***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***
What we offer you
We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.
Medical, dental, vision and life insurance
Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
Tuition reimbursement up to $5,250/year
Business-casual environment that includes the option to wear jeans
Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
Paid volunteer time - 16 hours per calendar year
Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
Base Salary Range
$55,300.00 - $76,075.00
The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Equal opportunity employer
•
Drug-free workplace
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***
Job Posting End Date at 12:01 am on:
01-20-2026
Want the latest money news and views shaping how we live, work and play? Sign up for Empower's free newsletter and check out The Currency.
$55.3k-76.1k yearly Auto-Apply 6d ago
IT Help Desk Technician (Remote)
Capital Rx 4.1
Remote job
About Judi Health
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:
Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
Judi , the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.
Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit ****************
Location: Remote (East Coast - 7am ET - 4pm ET)
Position Summary:
The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and off boarding IT activities associated with employee profiles.
Position Responsibilities:
Research end user issues independently, when needed, and document/develop a solution per company standards
Develop additional MDM automation to facilitate user onboarding
Identify MDM related company needs and create, configure, test and deploy management of user systems via MDM Software.
Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business.
Responsible for all onboarding and offboarding related IT activities, including system-wide access, purchasing and retrieving of equipment, upgrades, asset tagging, etc.
Create Exchange rules to address spam/phishing emails as needed.
Collaborate with the IT Engineering team to drive systemic improvements to email filtering system.
Promptly respond to user requests via ticketing system/phone calls/IM
Assist users with access/system issues
Write and update documentation for user reference
Help build and establish procedures for newly established team
Participate in a Help Desk OnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows).
Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance.
Work hours: 7am ET - 4pm ET
Minimum Qualifications:
2+ Years experience in a Help Desk role (preferably in a medium or larger company)
A customer-oriented approach to problem resolution
Experience supporting Mac hardware/OSX in a Help Desk environment
Experience supporting remote users in a distributed environment
Experience with Jira Service desk or a similar ticketing system
Experience with Office 365 suite
Salary Range$24-$28 USD
All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.
Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at *********************************************
$24-28 hourly Auto-Apply 5d ago
Part Time Information Technology Help Desk Technician
Valor Network 4.5
Remote job
Job Title: Information Technology Help Desk Technician
Job Classification: Nonexempt
Summary: Provides support to end users on a variety of issues for multiple offices by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned.
1. Provides customer support for resolution of operational issues as they arise during daytime, evening and overnight shifts.
2. Team member of the call center assisting users with completing functions.
3. Effectively troubleshoots Level 1 technical issues.
4. Resolves or escalates problems to management as needed.
5. Documents, tracks and monitors IT and communications problems to ensure a timely and complete resolution.
6. Maintains a strong working knowledge of supported systems and workflow procedures and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.
7. Trains users in learning new company-provided applications and assists in problem solving for applications issues.
8. Assists with setup of accounts for users.
9. Provides support with documentation, write up instructions, and procedures.
Qualifications:
This position is part time with the required hours of 1 p.m. - 9 p.m. EST, Monday thru Sunday. Candidate must be available to work 1 p.m. - 9 p.m. EST, Monday thru Sunday including holidays and weekends.
To perform this job successfully, an individual must have strong customer service skills, positive proactive personality and is able to perform basic troubleshooting.
Education/Experience:
High school degree, additional education is encouraged. Prior customer service or information technology experience.
Special Skills:
Verbal communication skills
Customer service oriented
Team player
Work Environment:
Work is performed remotely on a computer workstation.
Physical Requirements:
Sitting
Keyboarding
Speaking
Vision for Computer Use
Pay Range: $20-25 per hour
$20-25 hourly 4d ago
IT Helpdesk Support
Flywheel Software 4.3
Remote job
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!
Job Description:
The IT Help Desk Support position plays a crucial role in providing technical assistance and support to employees for computer systems, encompassing both hardware and software. They also take on the responsibility of remotely troubleshooting issues through diagnostic tests. We are seeking a candidate with a positive mindset, a can-do attitude, and a strong willingness to assist.
Monthly Compensation: 1,100 USD
Responsibilities include, but are not limited to:
•Training other staff members in troubleshooting and diagnosing problems.
•Installing or changing the software to fix issues.
•Following up with employees to ensure full resolution of issues.
• Respond to and resolve user inquiries and issues related to computer systems, hardware, and software.
•Identifying and suggesting possible improvements in procedures.
•Providing accurate information on IT tools, products, or services.
•Dispatching unresolved issues to the next level of support.
•Remote troubleshooting and diagnosing problems.
•Walking the users through a problem-solving process, they need to work efficiently.
•Resolving problems with networks and other computer systems.
•Writing, editing, and revising documentation for new and updated software and hardware.
Requirements:
A degree in Information Technology or a related field (certification in a related field is a plus).
At least 1 year of experience in a technical support role.
Customer-oriented attitude with the ability to work well in a team.
Strong knowledge of computer systems, hardware, and software.
An openness to learning new technologies.
Advanced or native-level English skills (written and spoken).
Your own reliable and updated PC, a headset, and good internet speed (at least 30mb/s).
Skills
Problem-solving.
Analytical thinking.
Teamworking.
Assertive communication.
Interpersonal skills.
Time Zone: EST
Schedule: 8:30 AM to 5:30 PM
Work Shift:
8:30 AM - 5:30 PM [EST][EDT] (United States of America)
Languages:
English, Spanish
Ready to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
$35k-65k yearly est. Auto-Apply 42d ago
Technical Support Analyst, Tier 2 (US Remote)
First Advantage 4.7
Remote job
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
This role is currently remote, and the position's core hours are North American. This position will act as a liaison between the departments within the organization and the clients to ensure that the background checking process is smooth by preventing problems from arising and resolving them when they occur. The role is dynamic: On any given day, the team will simultaneously be answering product questions, identifying bugs, implementing technical solutions, and escalating work to engineering teams. The team can resolve over 90% of incoming support requests internally, escalating only the most complicated to engineering teams for final analysis and resolution.
Who You Are:
If you are a motivated individual with a service-oriented mindset, a strong background in Integrating applications, and a desire to excel in a dynamic support environment, we encourage you to apply for the Tier 2 Application Support Specialist role. Join our team and contribute to the continuous improvement of our systems while providing exceptional support to our valued customers. Expected hours are 9:00am-6:00pm ET/6:00am-3:00pm PT
What You'll Do:
Provides courteous, efficient, and professional technical support by phone and email to customers across all verticals.
Communicate and interact with fulfillment departments regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance to enhance and improve the rapid resolution of client issues and requests.
Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations.
Effectively communicate with clients, management and team members on an as needed basis with issue resolution.
Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways.
What You May Need to be Successful:
Works beyond routine tasks, utilizing increasingly specialized knowledge of relevant FA technologies.
Exercises systematic proficiency in some specialized skills which display depth and breadth within a single application OR several applications/technologies.
Troubleshoots intermediate to advanced problems and recommends appropriate actions.
Provides support case/ JIRA follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues.
Manages customer expectations and competing priorities.
Conducts research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned.
Uses written communication skills to update case documentation as well as using, modifying, and creating knowledge base articles.
Escalates issues and works directly with Products/ Engineering to resolve complex support problems.
Proficiency in applications like, Atlassian (JIRA), Confluence, AWS, SFTP, Integrations, Single Sign-On (SAML), Admin Client, I-9, Workforce Monitoring
Strong experience with MS SQL Server & SQL based application Maintenance and support - Operations (Tier 2 Support) experience in large-scale, distributed systems running 24/7/365
Solid understanding of integration technologies such as APIs (REST, SOAP, XML, JSON, Web Services).
Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues efficiently.
Excellent communication skills and the ability to work collaboratively with both technical and non-technical teams.
Detail-oriented, with strong organizational and multitasking abilities
Proven experience in application or production support, preferably in a role focused on application support.
Familiarity with database technologies (SQL, MongoDB).
Basic understanding of HTML debugging and XSLT transformations.
Experience with ITIL-based support processes or service management tools (e.g., ServiceNow, Jira).
What Are You Waiting For? Apply Today!
You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
The salary range for this position is approximately $55,000-75,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
United States Equal Opportunity Employment:
First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
$55k-75k yearly Auto-Apply 5d ago
Logistics Technology Support Specialist
Midwest Veterinary Supply, Inc. 4.0
Remote job
Midwest Veterinary Supply is seeking a full-time Logistics Technology Support Specialist for our Lakeville, Minnesota corporate office. This is a remote role, with the ability to spend up to 10% time traveling to our Distribution Center locations and onsite at our Lakeville Corporate location.
Job Summary :
The Logistics Technology Support Specialist will support distribution operations by assisting in the design, testing, and implementation of warehouse management system changes. Additionally, the Logistics Technology Support Specialist will analyze data and information from many sources to ensure visibility is provided to management in order to make quality business decisions. This role will provide problem resolution leveraging the Jira ticketing system.
Essential Job Functions :
Work with the System Developers, Logistics Management, and other members of the Warehouse Management System maintenance and upgrade team to generate test data and execute specific scenario requests and provide detailed feedback based on results and findings.
Apply analytic methods or tools to understand, predict, or control logistics operations or processes.
Confer with logistics management teams to determine ways to optimize service levels, maintain supply-chain efficiency, or minimize cost.
Provide guidance, support, training, and feedback to operations staff across all facilities relating to new projects, upgrades, and ongoing maintenance or development.
Monitor inventory transactions at warehouse facilities to assess receiving, storage, shipping, or inventory integrity.
Work with logistics management to identify areas of opportunity to reduce spending and benefit from volume-based discounts.
Work with other departments to gather and assemble relevant data for current projects.
Job Requirements & Qualifications :
Must be able to perform each essential function satisfactorily
A High School Diploma or equivalent (GED) required.
A minimum of two of years of experience in a distribution environment is desired
Ability to read, write and speak English
Ability to read and interpret documents such as safety rules, operating instructions, and procedural manuals
Basic computer skills, ability to operate a Windows-based computer and data entry
Good listening and verbal communication skills to include the ability to demonstrate diplomacy and professionalism
Strong organizational skills
Ability to work well with others and independently
The ability make quick decisions based on sound business logic
Ability to work with Corporate office to achieve mutual goals
Ability to remain flexible and open minded
Cognos version 10.2 or greater is beneficial
Strong written and verbal communication skills
Strong organizational skills and the ability to multitask
Must be self-motivated and able to work independently
Strong customer service skills
Mental & Physical Demands :
Attention to detail to assure accuracy
Regular interaction with people, team-player
Daily deadlines may result in a fast pace of work
Potential for stress related to typical problem resolution processes
Acceptant of constructive criticism and feedback
Continuous use of hands for writing and computer keyboard
Vision: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Use of a telephone - listening and speaking
Ability to work at a desk throughout the day
Job duties and requirements may be subject to modification to reasonably accommodate individuals with disabilities. Requirements are representative of the minimum levels of education, experience and skills required to perform the essential functions of this job. The job description does not constitute a written or implied contract of employment. Midwest Veterinary Supply reserves the right to revise or change job duties and responsibilities as the need arises .
Equipment Used :
Regularly uses typical office equipment including computer keyboard and terminal, telephone, fax and copier.
Work Environment :
This is a remote position. Work is typically performed in an office environment Monday through Friday. Working more than 40 hours per workweek may be required. Travel may be necessary during project planning, implementation, and post go-live phases.
Salary/Benefits :
We offer competitive pay and a comprehensive benefits package including Medical, Dental and Vision insurance, Life and Accidental Death & Dismemberment (AD&D) insurance, Short- and Long-Term Disability insurance, a 401k plan, paid holidays, and Paid Time Off (PTO). Our work environment is business casual and we like to have fun with weekly relaxed dress days, monthly breakfasts and birthday celebrations, and regular events like holiday contests, cookouts, and employee appreciation celebrations.
About Us :
Midwest Veterinary Supply, Inc. (MVS) has provided quality service and merchandise to the veterinary profession since 1961. Our products are distributed from eight branches located in key geographic locations within our trade area. We take great pride in getting our orders out the same day as called in and having the product in the customer's hand the next day. MVS carries products and equipment from most major manufacturers. As we continue to grow, our goal will be, as it has always been, to provide the veterinary profession the very best in service along with quality merchandise at fair and competitive prices.
Midwest Veterinary Supply believes in providing equal employment opportunities for all employees and will not violate any law prohibiting discrimination for or against any employee or applicant for employment on the basis of any characteristic protected under local, state, or federal statute, ordinance, or regulation. To view applicable employment notices, please click here to visit our Careers page. California residents, click here to view the California Consumer Privacy Act Disclosure.
$32k-60k yearly est. Auto-Apply 8d ago
A - 5/16 - 764156 - Technical Support Specialist -
FHR 3.6
Remote job
*** 100% on-site in Bellefonte, PA to start. LOCAL to Centre County PA Candidates Only - No Relocation Allowed. Candidate is responsible for travel cost to report on-site. All remote work muse be completed in the United States. ***
**Candidate must work EST Business Hours. **
Our direct client has an opening for a Technical Support Specialist position # 764156. This position is for 6+ months, with option of extension, and will be worked 100% on-site in Bellefonte, PA. - Local to Centre County PA Candidates only. (must work EST business hours).
If you are interested, please submit the following:
YOUR CURRENT RESUME
YOUR HOURLY RATE
Below is the job description - Resumes due ASAP -
Description:
The client is seeking a System Administrator 2 to provide tier 1 and 2 helpdesk support.
Onsite work will be located at the agency's Centre County Regional Office:
595 E. Rolling Ridge Dr.
Bellefonte Pa. 16823
The successful applicant must be capable of meeting or exceeding challenging deadlines while performing daily duties that will include:
·Provide Tier 1 and Tier 2 helpdesk support. Support will include hands-on, telephone, and remote support for local and field staff.
·Configure and install personal computers, laptops, and tablets.
·Install approved peripheral hardware to include both networked and local printers, multi-function devices and agency specific hardware.
·Monitors and respond to user created ticket via the agency helpdesk system.
·Provide basic hardware and software training to users related to desktop use and accessing network resources.
·Work towards departmental and project deadlines.
·Document and present recommendations for issue/risk remediation to team leads and managers.
·Other duties as assigned.
Requirements:
Microsoft Windows 11 - 2+ years
Microsoft Windows Server 2019 / 2022 - 1+ year
Microsoft Active Directory - 1+ year
Microsoft Office 365 - 1+ year
Microsoft Endpoint Configuration Manager - 1+ year (desired)
By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to FHR, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.
$53k-84k yearly est. 9d ago
Technical Support Specialist - East Coast
Airtable 4.2
Remote job
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
The Enterprise Technical Support Team at Airtable plays a pivotal role in helping our customers unlock the full potential of our platform. We work closely with an exciting range of customers to solve complex business challenges and ensure they achieve their goals while seamlessly navigating Airtable's features and capabilities. As an Enterprise Technical Support Specialist, you'll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable's features and capabilities. What you'll do
Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls).
Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner. Use your communication skills to relay valuable feedback to product and engineering teams to improve our platform and support processes.
For complex issues, you'll know when to escalate to senior technical teams or other relevant stakeholders, ensuring a smooth transition and swift resolution for the customer.
Accurately document all customer interactions and technical issues in Salesforce, and track trends to help identify opportunities for process and product improvements.
Contribute to the continuous growth of Airtable's knowledge base by creating and updating helpful resources based on customer interactions.
Stay ahead of new features and product updates. You'll educate customers on best practices and help them leverage Airtable to optimize their workflows and business processes.
Who you are
You have experience with Airtable, whether personally or professionally, and you're excited about helping others discover how it can transform their business.
You've worked in an enterprise-focused technical support role, especially within a B2B tech environment, where you've made a meaningful impact on customer success.
You excel in both written and verbal communication, and you know how to tailor your message to a wide variety of audiences.
You enjoy solving complex problems, leveraging your strong analytical skills and technical aptitude to navigate challenges and find creative solutions.
You're naturally curious, and you thrive in environments where you're expected to dive deep into technical issues and continuously learn.
You have a strong, self-driven desire to exceed expectations and continuously improve your performance.
You have experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology. A solid understanding of concepts such as relational databases, REST APIs, and writing formulas is a plus.
Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.
VEVRAA-Federal Contractor
If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.
#LI-Remote
Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.
Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.
For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:$73,000-$95,300 USDFor all other work locations (including remote), the base salary range for this role is:$65,000-$85,500 USD
Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here.
🔒 Stay Safe from Job Scams
All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.
$73k-95.3k yearly Auto-Apply 28d ago
MEST AI Startup Program - Technical Fellow In-Residence
Meltwater 4.3
Remote job
Description MEST AI Startup Program - Technical Fellow In-ResidenceLocation: Accra, Ghana (in-person position) Reporting to: AI Startup Program Director Team: AI Startup Program Team Experience Level: 2 - 4+ years in software development and AI/ML Contract: One-year
Start Date: January 2026
End Date: December 2026About MEST Africa
Launched in 2008 by Meltwater Founder & CEO Jorn Lyseggen, MEST is a Pan-African training program, seed fund, incubator, and hub for technology entrepreneurs across Africa. We provide critical skills training in software development, business, and communications, with headquarters in Accra, Ghana, and funding from the Meltwater Foundation - the non-profit arm of Meltwater, a global leader in media intelligence.MEST AI Startup Program Overview
The MEST AI Startup Program is an up to 12-month immersive experience designed to equip Africa's most promising AI entrepreneurs with the technical, business, and leadership skills needed to build and scale globally competitive AI startups.The seven-month startup program is a hands-on, activity-based experience where participants:
Explore and refine AI business ideas
Develop and deploy an AI MVP
Gain deep expertise in AI software development and business fundamentals
Engage with world-class AI practitioners from institutions like Google, Meta, and OpenAI
The five-month incubation program supports selected ventures to scale AI products, secure customers, and prepare for investment, culminating in deployable AI products, an established user base, and a roadmap for funding and growth.Technical Fellow In-Residence Role Overview
The AI Technical Fellow In-Residence is the technical backbone of the MEST AI Startup Program each year. During this one-year contract, you will work directly with entrepreneurs-in-training (EITs) to ensure they can apply the technical concepts taught in the curriculum - from AI model development to deployment. This is a highly hands-on, highly interactive role that includes regular meetings with EITs, experts, partners, facilitators, and program staff to collaborate, troubleshoot, and accelerate learning.You should have deep technical expertise, a passion for AI, and an excitement for learning alongside entrepreneurs. This is a role for a doer - someone who thrives in a fast-paced, high-energy environment and is ready to dig in.Key ResponsibilitiesTechnical Training & Support
Deliver interactive tutorials and workshops on AI/ML, software engineering, and MLOps topics from the curriculum (e.g., Python, APIs, LLMs, RAG, LangChain, vector databases, multi-agent systems, Docker, CI/CD)
Provide 1:1 and group technical coaching, ensuring entrepreneurs can implement concepts in their MVPs
Conduct code reviews and guide participants in adopting best practices
Curriculum Integration
Work with expert facilitators to align technical sessions with business and product milestones
Adapt and create technical content based on evolving AI tools and participant needs
Problem-Solving & Mentorship
Support entrepreneurs in debugging and overcoming technical challenges
Learn and experiment with new AI tools alongside participants, sharing insights rapidly
Promote responsible AI use, including bias mitigation, privacy by design, and ethical considerations
Collaboration & Program Support
Partner with program staff to ensure participants have the technical resources they need
Contribute to creating a dynamic, inclusive, and innovative learning environment
Actively engage in scheduled check-ins, collaborative planning meetings, and review sessions with EITs and program stakeholders
Required Qualifications & SkillsTechnical Expertise
Advanced proficiency in Python, Git/GitHub, and API development
Hands-on experience with:
LLMs, prompt engineering, and fine-tuning
RAG pipelines, embeddings, vector databases, LangChain
Multi-agent systems (e.g., CrewAI) and memory management
MLOps, CI/CD, Docker, cloud deployment, and API security
Strong grasp of software engineering fundamentals: testing, EDA, model evaluation
Experience
2 - 4+ years in software engineering and AI/ML product development
Track record of taking AI products from concept to deployment
Experience in startup or fast-paced, project-based environments
Soft Skills & Mindset
Excellent communicator and collaborator, with cross-cultural sensitivity
Proactive problem solver with a hands-on “doer” mentality
Adaptable, curious, and eager to learn alongside entrepreneurs
Passionate about excellence, creativity, and innovation
To Apply
Submit your resume/CV to [email protected] with “Technical Fellow In-Residence” in the subject line for initial review
Initial Phone Interview - discuss your background, experience, and career goals
Interactive Assessment - shortlisted candidates complete a technical task
Final Interview - meet with key decision-makers for an in-depth discussion
Job Offer & Next Steps - successful candidates receive offer details and onboarding plan
Due to high application volume, only shortlisted candidates will be contacted. If you do not hear from us within one month of applying, please consider your application unsuccessful.
$86k-112k yearly est. Auto-Apply 60d+ ago
Sr. Technology Training & Adoption Analyst
Benesch Law 4.5
Remote job
Who We Are
At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees - Benesch's #1 asset. Committed to providing not only the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our Firm continues to earn placement on Chicago and Cleveland's Top Workplaces list, along with Cleveland's NorthCoast 99 Top Workplaces rankings. We also continue to advance on the AmLaw 150 list, placing us among the top 150 law firms in the country.
Benesch is proud to be recognized for being a Firm that attracts and retains top talent - making Benesch a great place to work. We offer a hybrid schedule, career development and growth, transparent and visible leadership teams, and a place where diversity, equity and inclusion is celebrated. In addition, the Firm offers a full array of benefits which can be viewed at **************************
Working with Us - Come and "Be Benesch!"
We are one of the fastest growing firms in the nation, and have offices in Chicago, Columbus, San Francisco, New York City, and Wilmington. We continue to expand our geographic footprint and value the talent that comprises each of our locations. If you are someone who champions a First in Service approach and are ready to be part of an exciting and growing Firm, we would invite you to apply to join our team.
Want to know more? To hear from some of our team, click here: *********************************************
Benesch is proud to announce the opening for a Sr. Technology Training & Adoption Analyst in our Cleveland office! This position is hybrid and has work from home flexibility.
Position Summary:
Do you have at least 7 years of experience as a technology trainer in a law firm or professional services environment? Do you have experience with Intapp, Litera, and iManage? Are you looking for an opportunity to join an established organization and enhance and expand their training? Then our Sr. Technology Training & Adoption Analyst position may be what you're looking for! Our team is looking for that professional who wants to design, deliver, and oversee our training programs and drive the effective instruction and adoption of legal technology solutions across the Firm.
The Senior Technology Training & Adoption Analyst ensures attorneys and staff are equipped to leverage technology for improved efficiency, compliance, and client service. The Senior Technology Training & Adoption Analyst plans, organizes and implements a wide range of technology training activities, including both group and personal training. The roles also provides ongoing software support, identifies and promotes relatable technology use cases, and champions the responsible and secure use of all technology processes and applications.
POSITION RESPONSIBILITIES
Develops and drives training and adoption efforts across the Benesch technology software stack, working with IT and appropriate firm stakeholders on institutionalization paths and plans.
Tracks usage and adoption rates of technology solutions. Identifies barriers to adoption and develops actionable strategies to address them.
Conducts onboarding technology training for attorneys and support staff to ensure appropriate integration into firm systems and workflows.
Actively participates in firm wide technology initiatives, providing input to enhance user engagement and system effectiveness.
Conducts training classes for new technology rollouts as well as existing applications.
Provides telephone, virtual, or desk-side assistance for software specific questions.
Develops and maintains training materials, class offerings and structured learning paths for all technology solutions.
Manages and updates the Firm's Learning Management System and related training materials.
Partners with the Help Desk to resolve software-related issues, solutions and documentation.
Participates in the testing and evaluation of new or upgraded applications prior to deployment.
Stays current with emerging trends in technology training and legal software.
Organizes, creates and maintains firm-wide templates.
Recommends improvements to products, processes, and training methodologies that impove overall user experience.
Maintains timely, professional communication with all Firm personnel and external partners, exemplifying a commitment to delivering superior client service.
Performs additional duties and supports special projects as assigned.
QUALIFICATIONS
The Senior Technology Training & Adoption Analyst will possess a bachelor's degree or comparable experience, with a minimum of seven years of experience in legal technology training, adult education, or a related field. This individual should demonstrate a strong understanding of legal workflows and the unique operational needs of law firms, along with excellent communication, presentation, and interpersonal skills. The role requires analytical ability to interpret data and metrics in order to measure technology adoption and training effectiveness. Experience with legal technology platforms such as Intapp, Litera, and iManage is highly desirable. Familiarity with Microsoft Office 365, artificial intelligence solutions, and other advanced technologies is also a plus.
The salary range for this position is $77K to $99K.
Please note that quoted salary ranges are based on Benesch's good faith belief at the time of the job posting and are not a guarantee of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge, skills, and experience. Base pay is only one part of the Total Rewards that Benesch provides to compensate and recognize our staff professionals for their work. Full-time positions are eligible for a discretionary bonus and a comprehensive benefits package.
Benesch is an equal opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.
Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Benesch Human Resources Department by phone at ************ or email Christine Watson at **********************.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
$77k-99k yearly 60d+ ago
Senior Analyst, Revenue & Ad Technology (Remote)
Scripps 4.3
Remote job
The E.W. Scripps Company is seeking a Senior Analyst of Revenue and Ad Technology to bridge the gap between product development, sales operations, external platform and supply partners to ensure ad delivery and optimize revenue performance across our streaming and digital advertising platforms.
WHAT YOU'LL DO:
Analyze ad delivery performance, identify yield optimization opportunities, and implement operational improvements.
Design, document, and automate operational workflows for campaign setup, troubleshooting, and optimization, delivering efficiency gains across the team.
Drive initiatives that reduce campaign and ad delivery issues, shortening time-to-resolution.
Optimize inventory performance by increasing yield ad improving fill rates.
Translate business needs into technical requirements in partnership with sales, product, and engineering teams, ensuring seamless cross-functional execution.
Provide actionable insights on partner performance, inventory utilization, and revenue trends to leadership.
Utilize deep operational knowledge of FreeWheel, GAM, and programmatic platforms to maximize efficiency.
Strengthen cross-functional team collaboration and communication, ensuring smooth execution of complex, multi-stakeholder initiatives.
Other duties as assigned.
WHAT YOU'LL NEED:
Bachelor's degree in related field preferred.
Generally, 5+ years experience with in ad operations or revenue operations, preferably in streaming/CTV
WHAT YOU'LL BRING:
Advanced knowledge of ad serving platforms (FreeWheel strongly preferred)
Experience with complex inventory structures and programmatic advertising
Strong data analytical skills with the ability to diagnose technical delivery issues
Understanding of the complete ad delivery pipeline from trafficking to reporting
Ability to problem solve quickly in a fast-paced environment
Process improvement capabilities (automation focus)
Executive presentation skills for leadership reporting
Ability to present technical communications
Possess a process automation mindset and implementation
Workflow optimization and efficiency improvement
Performance metrics development and tracking
Cross-functional collaboration effectiveness
Proven revenue optimization results
#LI-SM2 #LI-Onsite
If you are a current Scripps employee, please do not apply on this site. Please access our internal career site at Worklife > My Info > View Open Positions at Scripps.
SCRIPPS' COMMITMENT TO A CULTURE THAT CREATES CONNECTION:
At Scripps, we are committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose.
ABOUT SCRIPPS:
The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating a better-informed world. As one of the nation's largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. Scripps reaches households across the U.S. with national news outlets Scripps News and Court TV and popular entertainment brands ION, Bounce, Defy TV, Grit, ION Mystery and Laff. Scripps is the nation's largest holder of broadcast spectrum. Scripps is the longtime steward of the Scripps National Spelling Bee. Founded in 1878, Scripps' long-time motto is: “Give light and the people will find their own way.”
As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Adobe is seeking a highly skilled Technical Solutions Engineer to design, build, and deliver integrated demos and proofs-of-concept (POCs) that showcase Adobe's ability to solve complex content lifecycle challenges. This role combines solution architecture with hands-on development, requiring deep technical expertise, strong integration skills, and the ability to communicate complex solutions to internal and external stakeholders. You will work across Adobe Experience Cloud products-including Workfront, AEM Assets/Sites, Frame.io, Firefly, Express, GSPeM, and Adobe Journey Optimizer (AJO)-to create compelling, real-world workflows that demonstrate the power of Adobe's Content Supply Chain.
Why This Role Matters
Your work will directly influence sales opportunities by showcasing integrated Adobe solutions that solve real-world customer content supply chain challenges. This is a unique opportunity to combine technical depth, creativity, and solution storytelling and to drive impact within the pre-sales organization. "
Key Responsibilities
Solution Design & Development
Design and build end-to-end demos and POCs that illustrate Adobe's solutions for planning → production → activation → analysis.
Translate business requirements into technical specifications and solution designs.
Architect and implement multi-solution workflows leveraging Adobe products and third-party integrations.
Integration & Technical Execution
Develop integrations using APIs, SDKs, Workfront Fusion, native connectors, and modern integration strategies.
Implement custom code and configurations using languages such as Java, Node.js, and JavaScript frameworks (e.g., React).
Apply knowledge of RESTful services, GraphQL, microservices, and cloud platforms (AWS, Azure, Adobe Cloud).
Innovation & Emerging Tech
Explore and apply generative AI and agentic systems to enhance demo capabilities.
Experiment with AI-driven workflows and model integration for advanced use cases.
Collaboration & Enablement
Partner with internal teams and clients to deliver high-quality, multi-solution projects.
Provide technical leadership, resolve complex integration challenges, and advocate best practices.
Produce clear documentation and technical assets to support adoption and scalability.
Qualifications
Required
Strong foundation in software engineering principles and modern development practices.
Expertise in API integration, RESTful services, GraphQL, and microservices.
Hands-on experience with JavaScript, CSS, HTML, and frameworks like React.
Proficiency in Java and Node.js for backend development.
Familiarity with code repository management and version control.
Ability to quickly learn new APIs and SDKs.
Excellent communication, technical writing, and project management skills.
Preferred
Experience with Adobe Workfront, Fusion, AEM Sites/Assets, Firefly Services, and Photoshop.
Practical experience with generative AI, Large Language Models, and AI integration.
Knowledge of cloud-native architectures and deployment strategies.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $178,200 -- $289,000 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
Jan 31 2026 12:00 AM
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
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