Business Process Support Consultant
Technical business analyst job in Alpharetta, GA
Job Title: Business Process Support Consultant
Job Country: United States (US)
Here at Avanos Medical, we passionately believe in three things:
Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do;
Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation;
Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world.
At Avanos you will find an environment that strives to be independent and different, one that supports and inspires you to excel and to help change what medical devices can deliver, now and in the future.
Avanos is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter. We are committed to creating the next generation of innovative healthcare solutions which will address our most important healthcare needs, such as reducing the use of opioids while helping patients move from surgery to recovery. Headquartered in Alpharetta, Georgia, we develop, manufacture and market recognized brands in more than 90 countries. Avanos Medical is traded on the New York Stock Exchange under the ticker symbol AVNS. For more information, visit ***************
Essential Duties and Responsibilities:
The incumbent is responsible for the overall quality of the Global Customer Service Processes and adoption within the teams, identifying and improving business processes as well as providing user support and training to the Global Customer Service teams. This role will provide guidance to Business Process Support Analysts and feedback to Customer Service leadership around individual contributor performance to standards. This individual would also act as a key resource for data mining and analytics related to order management.
Key Responsibilities:
Provide functional and technical expertise for the Order Management systems and other related projects/initiatives, ensuring that capabilities, limitations, and risks are effectively communicated to the teams
Coordinate with IT on system enhancements and testing for SAP and other order management systems
Identify and lead continuous improvement efforts and implement process changes that create resource capacity or cost savings by collaborating with cross-functional teams across the supply chain including Customer Care, Distribution, Planning, Sales, and Marketing
Management of Global Customer Service continuous education program defining training requirements for Customer Service roles and ensuring compliance.
Drive compliance to best practices and standard business processes in Customer Service including the development, communication, training and ongoing updates of policies and procedures.
Analyze data and reports to identify improvement opportunities, noncompliance issues or further training or development needs.
Your qualifications
Required:
Bachelor's Degree or equivalent business experience required
5+ years' experience in Customer Service, Distribution, Logistics, or related field
Experience in SAP systems and processes
Experience in SFDC systems and processes
Self-starter with ability to work with little work direction
Ability to troubleshoot complex issues, set priorities, and manage projects
Strong communication and collaboration skills, specifically in a training environment
Preferred:
3+ years' experience in SAP systems and processes
3+ years' experience in SFDC systems and processes
Knowledge and previous application of Continuous Improvement and/or LEAN principles
Health Care industry experience preferred
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Salary Range:
The anticipated average base pay range for this position is $96,000.00 - $112,000.00. In addition, this role is eligible for an attractive incentive compensation program and benefits. In specific locations, the pay range may vary from the base posted.
Avanos Medical is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. If you are a current employee of Avanos, please apply here
Join us at Avanos
Join us and you can make a difference in our products, solutions and our culture. Most of all, you can make a difference in the lives, people, and communities around the world.
Make your career count
Our commitment to improving the health and wellbeing of others begins with our employees - through a comprehensive and competitive range of benefits. We provide more than just a salary - our Total Rewards package encompasses everything you receive as an employee; your pay, health care benefits, retirement plans and work/life benefits.
Avanos offers a generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting.
Avanos also offers the following:
benefits on day 1
free onsite gym
onsite cafeteria
HQ region voted 'best place to live' by USA Today
uncapped sales commissions
Information Technology Business Analyst
Technical business analyst job in Miami, FL
The Business Analyst serves as a key link between technology teams and business stakeholders, ensuring that projects consistently deliver measurable value and align with the organization's strategic goals. This position combines elements of Agile portfolio management, business analysis, and vendor coordination. The analyst will manage intake and prioritization of requests, streamline communication among stakeholders, and support the delivery and continuous improvement of IT systems and services.
Core Responsibilities
Collaborate with end users and IT partners to understand needs, document requirements, and turn them into actionable user stories that advance business objectives.
Oversee vendor relationships, ensuring performance expectations, contracts, and service-level agreements are properly managed and issues are escalated and resolved efficiently.
Promote alignment between business and IT by maintaining clear communication, monitoring progress, and supporting change management to encourage adoption of new tools and processes.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or a closely related discipline.
Minimum of five years of experience leading or coordinating IT initiatives using Agile or hybrid delivery models.
Understanding of key IT domains such as cybersecurity, software development, and risk management.
Experience with Agile or project tracking tools such as Smartsheet or Monday.com.
Exceptional communication and facilitation skills, with the ability to engage effectively with both executives and technical professionals.
Lead Business Analyst - Guidewire Claim Center
Technical business analyst job in Lake Mary, FL
Lake Mary, Florida (Hybrid)
Lead Business Analyst - Guidewire ClaimCenter plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.
Our Lead Business Analyst - Guidewire ClaimCenter enjoys robust benefits:
Hybrid work schedule!
Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
Financial Security: 401k Retirement Plan with a generous 9% match
Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.
What you can expect as a Lead Business Analyst - Guidewire ClaimCenter:
Oversee BA work across all ClaimCenter projects, maintenance, production support, and related workstreams, ensuring requirements and user stories are clearly defined, complete, and development ready.
Ensure an analysis plan is created, maintained, and kept up to date (tasks, target dates, hours, deliverables) for all ClaimCenter efforts.
Provide direction, mentorship, and daily guidance to Business Analysts to keep analysis efforts aligned with business and delivery goals.
Analyze business requests to understand the underlying objectives and ensure solutions deliver value; proactively identify opportunities for improvement and recommend alternative approaches when appropriate.
Actively perform hands-on requirements gathering, analysis, and documentation to support ClaimCenter efforts, in addition to providing oversight and guidance.
Review requirements to ensure they reflect true business needs, are updated correctly, and comply with BA standards.
Ensure BAs leverage appropriate analysis techniques (e.g., decision tables, process flows, entity relationship diagrams) to fully support their work and stakeholder understanding.
Oversee production support analysis, ensuring timely investigation and resolution of ClaimCenter-related issues while maintaining production SLAs.
Support User Acceptance Testing by ensuring timely BA responsiveness to UAT requests, triaging issues reported by testers, and coordinating necessary fixes with IT leadership approval to ensure system changes meet business needs before deployment.
Act as a subject matter expert on Guidewire ClaimCenter, providing guidance on system workflows, business rules, and integrations.
Coordinate with cross-functional teams, including Product Owners, Developers, QA Analysts, and other business and IT stakeholders, to ensure smooth execution and delivery. Loop in leads from other centers as needed for cross-functional impacts to keep efforts focused and effective.
Foster strong relationships with business stakeholders to build trust, deepen understanding of business processes and objectives, and ensure analysis deliverables are aligned with actual operational and strategic needs.
Collaborate with the Business Analysis Manager, BA Practice Lead, other BA Leads, and the Director of Business Analysis to establish, refine, and enforce business analysis best practices and process standards.
Ensure BAs follow BA COE standards and maintain accurate, up-to-date requirements for ClaimCenter.
Contribute to requirements cleanup initiatives and ensure requirements remain current and reliable.
Identify and implement process improvements to enhance BA efficiency, quality, and delivery outcomes.
Participate in recruiting, interviewing, and selection processes for Business Analysts, providing input on candidates experience, system or related system expertise, and business domain knowledge to ensure strong team fit and alignment with practice standards.
Provide ongoing performance feedback and input to the BA Manager and BA Practice Lead regarding Business Analysts assigned to ClaimCenter, supporting effective coaching, development, and performance evaluations.
What we are looking for as a Lead Business Analyst - Guidewire ClaimCenter:
Bachelors degree in a related field (e.g., Business, IT, Insurance, or equivalent experience).
6+ years of business analysis experience, preferably with a focus on claims.
3+ years of experience in P&C Insurance, with a strong preference for Guidewire ClaimCenter expertise.
Strong communication, collaboration, and leadership skills.
Ability to adapt in a fast-paced, evolving environment and manage multiple priorities.
Preferred but not required:
Guidewire Certified Associate, Professional, or ACE in ClaimCenter.
Business Analysis Certifications (e.g., CBAP, IIBA-AAC).
Agile/Scrum Certifications (e.g., CSPO, CSM).
“Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits,
EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type
of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by
law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.”
“Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance”
Business Data Analyst
Technical business analyst job in Miami, FL
URGENT REQUIREMENT
Duration : long term W2 Contract / Fulltime
NO C2C
Customize Microsoft Dynamics and Power Platform applications experience must
• Participate in discovery meetings with clients and prospects to understand and document their business requirements
• Propose and design solutions using the extensive Power Platform capabilities to solve the identified business requirements
• Customize Microsoft Dynamics and Power Platform applications
• Work with developers and configuration resources to define and create specifications for any custom code or data migration requirements
• Create reports
• Train end-users
• Analytical prowess and decision-making based on a broad understanding of policies
• Ability to guide and develop junior team members
• Proven track record of complex problem-solving and relationship management
• Strong understanding of agile delivery and development methodologies
Encompass Business Analyst
Technical business analyst job in Jacksonville, FL
Business Systems Analyst (Mortgage | Encompass LOS)
We are seeking a detail-oriented and proactive Business Systems Analyst with strong mortgage industry experience to support the development, optimization, and delivery of technology solutions across our organization. This role focuses on improving system functionality-particularly within Encompass LOS-and enhancing processes, workflows, and documentation to ensure operational efficiency and exceptional user experience.
Key Responsibilities
Partner with business units to gather, analyze, and document detailed business and technical requirements.
Serve as a subject matter expert on mortgage operations and Encompass LOS, identifying enhancement opportunities and validating configuration changes.
Create clear and comprehensive process flows, workflows, and system diagrams using Microsoft Visio to support requirements, development, and training initiatives.
Evaluate existing systems and processes to identify gaps, inefficiencies, and opportunities for automation or optimization.
Collaborate with IT, development teams, project managers, and stakeholders to support solution design, testing, and deployment.
Develop and maintain system documentation, user guides, release notes, and technical reference materials.
Perform system testing, create test scripts, and participate in UAT to ensure enhancements meet business needs and quality standards.
Monitor daily system performance, troubleshoot issues, and support end users to ensure consistent system usability and reliability.
Generate data-driven insights through analysis and reporting to support decisions and continuous improvement initiatives.
Coordinate with external vendors as needed to manage system integrations, enhancements, and issue resolution.
Support Agile/Scrum ceremonies and contribute to backlog grooming, sprint planning, and technical discussions.
Qualifications
Bachelor's degree in Business, Computer Science, or related field-or equivalent relevant experience.
1-3 years of experience with mortgage technologies, including hands-on experience working as an Encompass Business Analyst.
Strong proficiency in Microsoft Visio with demonstrated ability to build process maps, workflows, and system flow diagrams.
Proven analytical skills with the ability to interpret large data sets and translate findings into actionable recommendations.
Experience using Jira, SQL for CRUD validation, and familiarity with Agile/Scrum methodologies.
Strong communication and technical writing abilities, with experience developing business requirements, test documentation, and system reference materials.
Ability to work cross-functionally with diverse teams in a fast-paced environment while managing multiple priorities.
Lead Business Analyst (AI)
Technical business analyst job in Saint Petersburg, FL
This role is only open to USC/GC holders who can work on our w2.
No C-C is possible
There will be a F2F interview
Job Title: Lead Business Analyst
Duration: Long term contract
Duties
Strategic Analysis and Solution Definition
Lead business discovery for agentic AI initiatives, translating enterprise objectives into clearly defined product and system requirements.
Partner with engineering, data science, and risk teams to ensure each solution aligns with firm priorities, compliance standards, and long-term AI governance frameworks.
Define success metrics and measurable outcomes for agentic systems that drive advisor productivity, client intelligence, and firm efficiency.
Requirements Management
Elicit, document, and refine requirements that span AI reasoning, data integration, knowledge orchestration, and adaptive decision flows.
Bridge technical and business contexts - ensuring that the intent, capabilities, and constraints of frameworks such as Strands, CrewAI, LangGraph, and Agent Core are accurately reflected in user stories and acceptance criteria.
Manage change control for rapidly evolving agentic capabilities, balancing agility with traceability and compliance.
Stakeholder Alignment and Communication
Act as the primary interface between business leaders, developers, and governance teams to maintain a shared understanding of priorities, tradeoffs, and dependencies.
Translate complex AI and engineering concepts into concise, business-relevant narratives for executives and non- technical audiences.
Facilitate workshops, design reviews, and model demonstrations to ensure feedback loops are fast and informed.
Governance and Risk Integration
Partner with Compliance, Data Governance, and Enterprise Architecture to embed ethical, auditable, and transparent AI operations throughout solution design.
Ensure agentic AI initiatives align with data residency, privacy, and supervisory regulations applicable to financial services.
Operational Excellence and Delivery
Drive the full delivery lifecycle - from concept through deployment - maintaining clear documentation, prioritization, and validation processes.
Support testing, model validation, and release readiness activities by providing context, user scenarios, and performance benchmarks.
Continuously refine business processes and operating models to leverage the adaptive nature of agentic systems.
Skills
Technical and Analytical Proficiency
Strong understanding of AI/ML concepts, particularly agentic and LLM-based architectures.
Familiarity with AWS cloud environments, data pipelines, and API-driven ecosystems.
Ability to interpret and validate outputs from frameworks such as Strands, CrewAI, LangGraph, and Agent Core in collaboration with engineers.
Experience working with structured and unstructured data, embeddings, and retrieval systems to support intelligent automation.
Business and Strategic Insight
Deep expertise in requirements analysis, process optimization, and value mapping across enterprise systems.
Strong ability to quantify business impact, model ROI, and articulate how AI systems drive competitive advantage.
Understanding of financial services operations, risk management, and compliance implications in production AI environments.
Leadership and Collaboration
Proven success leading multi-disciplinary teams across data, engineering, and governance functions.
Skilled in translating ambiguity into structure and clarity; comfortable operating at the intersection of innovation and regulation.
Exceptional written and verbal communicator capable of aligning senior stakeholders around transformative AI initiatives.
Mindset and Behavior
Analytical precision, bias for execution, and intellectual curiosity about AI's evolving role in business decision-making.
Integrity-driven; consistently aligns actions with client outcomes and firm values.
Embraces iterative learning and continuous improvement in both systems and self.
Education
Bachelor's degree in Information Systems, Computer Science, a related field or equivalent experience.
5+ years of experience in business analysis, product ownership, or AI/technology-driven transformation-ideally within financial services or a regulated enterprise.
Insurance Business and Exposure Analyst
Technical business analyst job in Miami, FL
We are seeking a Business and Exposure Analyst to join our flood insurance analytics team in Miami. In this role, you will leverage your data analysis expertise and business insight to inform catastrophe modelling, manage exposure data, and support flood underwriting decisions. You will work closely with cross-functional stakeholders - including underwriters, risk modelers, and management - to translate complex data into actionable insights. This position offers a hybrid work schedule (at least 3 days per week in-office) and requires 4-6 years of insurance exposure/CAT modelling analysis.
Duties/Responsibilities:
Collect and prepare data: Gather, cleanse, and validate property exposure data (e.g. insured locations, values) to ensure accuracy for catastrophe risk modelling and analysis.
Catastrophe modelling: Run and interpret flood catastrophe models and simulations to estimate potential losses for individual events and entire portfolios. Analyze model outputs to inform portfolio management strategies and reinsurance decisions.
Exposure management: Monitor and manage the company's flood insurance portfolio exposure, identifying concentrations of risk (by geography, construction type, etc.) and providing recommendations to optimize the portfolio's risk profile and reshape appetites.
Event analysis: Provide timely analysis and loss estimates during significant flood events (e.g. hurricanes) to support rapid decision-making and internal/external communications. Gather exposure data to inform key stakeholders of potential risk.
Reporting and visualization: Produce regular reports and dashboards on key flood risk metrics, model results, and portfolio performance for stakeholders such as underwriters, actuaries, and senior management. Continued enhancement of metrics and reporting formats.
Underwriting support: Support the flood underwriting team by providing data-driven insights for individual high-value accounts and policy renewals. This includes analyzing flood zone determinations, historical claims data, submission data and modelled loss estimates to assist in risk selection and pricing both algorithmic and analog. Improve sophistication of digital underwriting capabilities.
Stakeholder collaboration: Work closely with underwriters, catastrophe modelling specialists, actuaries, and product managers to understand business needs and develop analytical solutions. Ensure that analytics align with underwriting guidelines and regulatory requirements.
Communication of insights: Translate complex analytical findings into clear, actionable insights and communicate them to both technical and non-technical stakeholders (e.g. underwriting teams, executives), through presentations, reports, and visualizations.
Process improvement: Contribute to the development and enhancement of internal tools, models, and processes (such as GIS mapping tools or data pipeline automation) to improve efficiency in risk analysis and exposure management.
Continuous learning: Stay up-to-date with industry developments in catastrophe modelling, flood risk assessment, and insurance analytics. Proactively apply new insights, data sources, or techniques to improve our analytic capabilities and decision-making.
Required Skills/Abilities:
Experience: 4-6 years of professional experience in data analytics, catastrophe risk modeling, insurance analytics, or a related field (mid-level role).
Education: Bachelor's degree in Statistics, Data Science, Finance, Environmental Science, Engineering, Business, or a related discipline (Master's degree or relevant industry certifications are a plus).
SQL proficiency: Strong skills in SQL for querying databases and manipulating large datasets.
Programming: Hands-on experience with a programming language for data analysis, such as Python or R, to clean data, perform statistical analysis, and automate tasks.
Excel expertise: Advanced Excel skills for data analysis and reporting (e.g. pivot tables, complex formulas; VBA knowledge is a plus).
GIS and mapping: Familiarity with GIS tools (ArcGIS or QGIS) for spatial data analysis and creating flood risk maps.
Data platforms: Experience working with cloud-based data warehouses or big data platforms (e.g. Snowflake, Databricks) in an AWS environment for data storage and analysis.
Catastrophe modeling knowledge: Understanding of catastrophe modeling and exposure management concepts; experience working with catastrophe risk models or flood hazard data.
Insurance domain expertise: Knowledge of insurance underwriting processes (especially in property or flood insurance) and the ability to support underwriting decisions with analytical insights. Experience in flood insurance or natural catastrophe insurance analytics.
Communication skills: Excellent written and verbal communication skills, with the ability to present complex technical information to non-technical audiences clearly. Strong interpersonal skills for effective collaboration with stakeholders across teams.
Analytical mindset: Strong analytical and problem-solving skills with keen attention to detail, and a naturally curious approach to exploring data for insights and continuous improvement.
Initiative and organization: Self-motivated and proactive, able to manage multiple priorities and projects in a fast-paced environment. Proven ability to work both independently and as part of a team.
About Tokio Marine Highland
Tokio Marine Highland Insurance Services (TMH) is a leading property and casualty underwriting agency. We offer a broad suite of tailored specialty risk management solutions, including private flood, fine art and lender-placed products. At TMH, it's all about our clients. Nationwide, our customers rely on our trusted, industry-leading coverages, supported by compliance expertise, superior claims management and the highest caliber of service.
Founded in 1962, TMH is a wholly owned company of Tokio Marine Kiln, one of the largest carriers in the Lloyd's of London insurance market and a member of the Tokio Marine Group. TMH has operating centers in Chicago, Il, Frisco, Texas, Miami, Fla., and South Pasadena, Calif.
If you're looking to advance your career, TMH is the perfect professional home. At TMH, you'll have a chance to innovate with the world's leading businesses, put your expertise into action on major projects, and work on game-changing initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best.
Tokio Marine Highland, LLC (TMH) is an Equal Opportunity Employer. TMH's success depends heavily on the effective utilization of qualified people, regardless of their race, ancestry, religion, color, sex, national origin, sexual orientation, gender identity and/or expression, disability, veteran status, or any characteristic protected by law. As a company, we adhere to and promote equal employment opportunities for all.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is TMH's policy to provide reasonable accommodation when requested by qualified individuals with disabilities during the recruitment process, unless such accommodation
would cause an undue hardship. To make an accommodation request, please contact *****************************.
Financial Data Analyst
Technical business analyst job in Palm Beach, FL
Heirloom Fair Legal is a specialist legal financer, providing financing to law firms, claimants, and their service providers to promote access to justice for consumer and small-business legal claims in the UK. Based in London and with offices in Manchester and Warrington in England, we are expanding to the US with a new Palm Beach, FL office.
Role Description
This is a full-time hybrid role for a Financial Data Analyst, located in Palm Beach, FL, with opportunities for remote work. The Financial Data Analyst is responsible for our portfolio and reporting system. This tracks our financings to or via approximately 20 law firms or service providers, tracking approximately 350,000 pieces of underlying collateral. We are developing a new system based on SQL and Python with an as-yet unselected ETL/Business Intelligence layer. This role will be responsible for leading the buildout / design of this new system, migrating data over, and leading the system for data cleansing and ingestion. It will also be responsible for generating regular reporting for HFL's Investment Committee, external investors and other stakeholders.
Qualifications
Strong Analytical Skills and proficiency in Data Analytics
Experience with SQL, Python and ETL or Business Intelligence tools
Proficiency in generating reports using data visualization and similar tools
Ability to work independently, balancing multiple priorities and to deadline
Strong problem-solving skills and critical thinking capabilities
Bachelor's degree in Finance, Economics, Data Analytics, or a related field
Prior experience in the legal finance or investment industry is a plus
Data Analyst
Technical business analyst job in Boca Raton, FL
**This role is only available in Boca Raton, FL. Please only apply if you're within a commutable distance to Boca. **
We are seeking a highly analytical and detail-oriented Data Analyst to join our team. This position offers high visibility and the opportunity to directly impact business strategy, marketing performance, and operational efficiency. Reporting to the firm's owners and managing partners, the Data Analyst will transform raw data into actionable insights that support decision-making across departments including case management, marketing, and operations.
Key Responsibilities
· Collect, organize, and analyze data from multiple firm systems (CRM, case management, marketing platforms, and financial systems).
· Develop and maintain dashboards, reports, and KPIs to monitor performance and identify trends.
· Present data insights and recommendations to firm leadership in a clear and actionable manner.
· Partner with management and department leads to identify opportunities for process improvement through data.
· Support forecasting, budgeting, and strategic planning initiatives.
· Ensure data accuracy, integrity, and consistency across systems.
· Assist in developing automation and reporting processes to streamline data workflows.
Qualifications
· Bachelor's degree in Data Analytics, Statistics, Business, Finance, or a related field.
· 2-5 years of experience as a Data Analyst, preferably in a professional services or law firm environment.
· Proficient in data visualization and reporting tools (e.g., Power BI, Tableau, or similar).
· Strong proficiency in Excel and comfort with database querying (SQL preferred).
· Excellent analytical, critical thinking, and problem-solving skills.
· Strong communication skills-able to translate complex data into clear insights for non-technical stakeholders.
· Highly organized and detail-oriented with the ability to manage multiple priorities.
Why Join Demand The Limits
· Direct exposure to firm leadership and a meaningful role in shaping data-driven strategy.
· A collaborative, entrepreneurial culture where your ideas and insights make a tangible impact.
· Competitive compensation package with discretionary bonuses based on performance.
· Opportunities for growth as the firm continues to expand.
Compensation: Salary range: $70,000 - $83,000 annually, commensurate with experience, plus performance-based bonuses.
Location: Boca Raton, FL (Limited hybrid flexibility may be considered for the right candidate)
Financial Data Analyst
Technical business analyst job in Alpharetta, GA
Ready to build the future with AI?
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Financial Data Analyst at Alpharetta , GA .
Role : Financial Data Analyst
Location : Alpharetta , GA 30005 / 3 days from Office
Hiring Type: Fulltime with Genpact + Benefits
Responsibilities
Define and execute the product roadmap for AI tooling and data integration initiatives, driving products from concept to launch in a fast-paced, Agile environment.
Translate business needs and product strategy into detailed requirements and user stories.
Collaborate with engineering, data, and AI/ML teams to design and implement data connectors that enable seamless access to internal and external financial datasets.
Partner with data engineering teams to ensure reliable data ingestion, transformation, and availability for analytics and AI models.
Evaluate and work to onboard new data sources, ensuring accuracy, consistency, and completeness of fundamental and financial data.
Continuously assess opportunities to enhance data coverage, connectivity, and usability within AI and analytics platforms.
Monitor and analyze product performance post-launch to drive ongoing optimization and inform future investments.
Facilitate alignment across stakeholders, including engineering, research, analytics, and business partners, ensuring clear communication and prioritization.
Minimum qualifications
Bachelor's degree in Computer Science, Finance, or related discipline. MBA/Master's Degree desired.
5+ years of experience in a similar role
Strong understanding of fundamental and financial datasets, including company financials, market data, and research data.
Proven experience in data integration, particularly using APIs, data connectors, or ETL frameworks to enable AI or analytics use cases.
Familiarity with AI/ML data pipelines, model lifecycle, and related tooling.
Experience working with cross-functional teams in an Agile environment.
Strong analytical, problem-solving, and communication skills with the ability to translate complex concepts into actionable insights.
Prior experience in financial services, investment banking, or research domains.
Excellent organizational and stakeholder management abilities with a track record of delivering data-driven products.
Preferred qualifications
Deep understanding of Python, SQL, or similar scripting languages
Knowledge of cloud data platforms (AWS, GCP, or Azure) and modern data architectures (data lakes, warehouses, streaming)
Familiarity with AI/ML platforms
Understanding of data governance, metadata management, and data security best practices in financial environments.
Experience with API standards (REST, GraphQL) and data integration frameworks.
Demonstrated ability to partner with engineering and data science teams to operationalize AI initiatives.
Why join Genpact?
• Lead AI-first transformation - Build and scale AI solutions that redefine industries
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything webuild
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Business Analyst - Entra ID/SSO
Technical business analyst job in Deerfield Beach, FL
Job Title: Business Analyst - Entra ID/SSO
Key Responsibilities:
• Analyze AD / Entra ID identity data, group memberships, and access patterns to identify inconsistencies, redundant permissions, and remediation needs.
• Define and document rule-based access policies, group standards, and governance models.
• Partner with IAM engineers and application teams to redesign group structures for cleaner and more predictable access flows.
• Support SSO integration requirements for SailPoint and CyberArk-based app integrations.
• Assist in mapping entitlements and ensuring correct provisioning, de-provisioning, and lifecycle rules.
• Work with security, IAM, and application stakeholders to gather functional and non-functional requirements related to access, identity data, SSO, and policy changes.
• Translate complex IAM requirements into clear user stories, acceptance criteria, workflows, and process documentation.
• Participate in and facilitate workshops, interviews, and working sessions to align on future-state access models.
• Perform detailed data analysis on identity attributes, group memberships, entitlements, and access logs.
• Document data flows, mappings, and integration points across IAM systems.
• Validate data quality, identify anomalies, and support cleanup efforts.
• Create test plans, test scripts, and validation scenarios for AD/Entra, SailPoint, and CyberArk IAM workflows.
• Support UAT and coordinate defect tracking with technical teams.
• Ensure access rules and SSO flows behave according to the new governance policies.
• Serve as the conduit between IAM engineering, InfoSec, Application Owners, and business stakeholders.
• Communicate risks, impacts, and progress related to access remediation and policy changes.
• Assist teams in understanding the downstream implications of identity and access changes.
Required Qualifications:
• 5+ years of Business Analyst experience with strong exposure to IAM, AD/Entra ID, SSO, access governance, or security remediation projects.
• Knowledge of Microsoft Active Directory / Entra ID group structures, attribute management, and lifecycle events.
• Demonstrated ability to analyze complex identity data sets and interpret access patterns.
• Experience supporting projects involving SailPoint, CyberArk, or similar access management tools.
• Strong ability to document rules, policies, user stories, workflows, and system processes.
• Experience supporting integrations and reviewing access-related requirements for applications.
• Solid understanding of SDLC, Agile methodologies, and BA best practices.
• Excellent communication skills with the ability to translate technical access concepts into business-friendly language.
• Highly organized, self-directed, and comfortable working across multiple workstreams.
Preferred Qualifications:
• Experience with IAM remediation programs, audits, or compliance-driven access cleanup.
• Working knowledge of SQL for identity/data analysis.
• Experience with data mapping, data quality checks, or access data profiling.
• CBAP, CDMP, or related BA certifications.
Business Analyst
Technical business analyst job in Boca Raton, FL
Gather and document business and technical requirements and integration points from stakeholders.
Facilitate JAD sessions by guiding discussions on topics including business processes, system requirements, and user needs.
Confirm that all captured requirements are clear, comprehensive, and aligned with business and technical objectives.
Create technical documentation related to requirements, specifications, traceability matrices, designs, and/or testing.
Review applicable deliverables.
Experience scheduling technical integrations involving multiple resource teams.
Experience organizing and facilitating training and/or technical presentations.
Experience facilitating business and technical analysis, design, and planning meetings.
5+ experience producing technical documentation related to requirements, specifications, design, process and data flow, testing, and training
5+ Years of experience with data consolidation, editing, and normalizing rules
Understanding of State of Florida rules and regulations, Florida Administrative Code 60GG-2, State of Florida Cybersecurity Standards.
Proficiency with Microsoft M365 Suite
Technical knowledge of web, network infrastructure, network communication, and security preferred.
Business Analyst, Fintech (Onsite, St Pete, FL)
Technical business analyst job in Saint Petersburg, FL
Hiring a Business Analyst with experience in Fintech or the Financial Services industry & process mapping experience Onsite: M-F in Downtown St Pete Compensation: $90,000-95,000 + 15% yearly bonus medical/dental/vision options, pto, 401k match Responsibilities:
Gather, analyze, and document business requirements for financial systems.
Collaborate with cross-functional teams to design and improve product features and workflows.
Translate business requirements into detailed functional specifications and user stories.
Conduct market and competitor analysis to support strategic initiatives.
Map current & future-state processes, identify inefficiencies
Assist QA and UAT processes by reviewing test cases
Data analysis to identify trends, measure process performance
Generate reports and dashboards
Requirements:
Bachelor's degree in Business, Finance, Information Systems, or related field.
3 or more years of experience as a Business Analyst, ideally within the Fintech or Financial Services industry
Strong understanding of financial products, services, and industry regulations.
Demonstrated experience in process mapping, process improvement, and operational optimization.
Experience with Agile/Scrum methodologies.
Proficient in business analysis tools (e.g., JIRA, Confluence, Excel, SQL).
Strong analytical, problem-solving, and communication skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Nice-to-Haves:
Experience working with APIs, digital wallets, payment portals, or blockchain
Familiarity with data visualization tools like Tableau or Power BI.
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
Business Solutions Architect
Technical business analyst job in Atlanta, GA
***Cannot work on a c2c basis for this role***
***must be w2***
Summary: Serves as the strategic technical leader responsible for designing and delivering complex, enterprise-grade solutions that align with client business objectives. This role bridges business needs with technology capabilities, ensuring solutions are scalable, secure, and optimized for performance. Acting as a trusted advisor, the Senior Solution Architect collaborates with stakeholders across business and IT, defines architectural standards, and drives implementation excellence throughout the project lifecycle.
Core Responsibilities:
Solution Design & Architecture
Define end-to-end solution architecture, including application, data, and infrastructure layers.
Select appropriate technology stacks and integration patterns to meet business requirements.
Develop architectural diagrams, models, and documentation for stakeholder alignment.
Stakeholder Engagement
Partner with business leaders, technical teams, and vendors to ensure solution feasibility and alignment.
Communicate complex technical concepts to non-technical audiences clearly and effectively.
Governance & Standards
Establish and enforce architectural principles, best practices, and compliance standards.
Ensure solutions adhere to security, scalability, and performance benchmarks.
Technical Leadership
Provide guidance to development teams during design, build, and deployment phases.
Serve as the escalation point for technical issues and risk mitigation.
Innovation & Continuous Improvement
Stay current on emerging technologies and recommend innovative approaches.
Conduct technical evaluations and proof-of-concepts for new tools and platforms.
Delivery Oversight
Support project planning, estimation, and resource allocation for technical components.
Validate solutions through testing phases and oversee successful implementation.
Business Intelligence Consultant
Technical business analyst job in Miami, FL
Junior Business Intelligence Consultant - Bilingual (Spanish / English)
Great opportunity to work with a globally recognized brand assisting with their South America and Central America operations. Excellent growth opportunities and hybrid work flexibility.
Requirements:
Professional experience as an Analyst/Analytics, Business Intelligence, or Marketing
Experience with Excel
Experience with Power BI
Bilingual with high-level of proficiency in both English and Spanish
Desired Background:
SAP, Aftersales KPIs
University degree in one of the following: Business Administration, Marketing, Business Analytics, or other related field.
Senior Business Analyst
Technical business analyst job in Atlanta, GA
Hi,
I hope you are doing well!
We have an opportunity for Senior Business Analyst with one of our clients for Atlanta, GA.
Please see the job details below and let me know if you would be interested in this role.
If interested, please send me a copy of your resume, contact details, availability, and a good time to connect with you.
Title: Senior Business Analyst
Location: Atlanta, GA
Job ID: 781024
Terms: Long Term Contract
GENERAL DESCRIPTION:
We are seeking a Senior Business Analyst with strong technical Human Resource Information Systems (HRIS) knowledge and business analysis skills, including data validation, testing, requirements traceability, training, and general system support skills.
We are implementing a Workday HCM for 70,000 state employees, replacing PeopleSoft HCM. This resource would provide project business analysis support for HR systems integrations, data conversion, and benefits administration. Additional duties may include support for Compensation, Learning, Talent (Recruiting and Performance) and/or Core HR functions.
JOB RESPONSIBILITIES:
Review and resolve data conversion and integration issues to document root cause(s) and successfully populate accurate data into Workday.
Provide technical support in the maintenance or enhancements of systems.
Provide tier-two user support.
Serve as a liaison between assigned business units and the technical team to provide technical support.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Strong data analysis skills.
Demonstrated success in implementing complex HRIS integrations.
Extensive experience managing and optimizing large-scale Workday environments.
Advanced knowledge in MS Excel, SQL, and/or data analysis tools.
Effective written and verbal communication skills.
Ability to present and document high quality, detailed deliverables.
MINIMUM ENTRY QUALIFICATIONS:
Four years' experience implementing and/or administering HRIS. Direct experience in large-scale data conversions.
PREFERRED QUALIFICATIONS:
Direct experience administering Workday Benefits with multiple integration partners.
Direct experience supporting large scale HR system integrations.
Experience administering PeopleSoft HCM
Experience supporting technology in the public sector.
Thanks
Amit Jha
Senior Recruiter at BeaconFire Inc.
Email: ***********************
Senior Business Analyst - Workday HCM
Technical business analyst job in Atlanta, GA
The ideal candidate will play a role in the development of multiple parts of the business by analyzing past, current, and future business trends. This individual will establish strategies to achieve desired outcomes and implement these strategies. They will often work cross-functionally with internal business units in order to understand the challenges that these teams are face and provide solutions to these groups.
Responsibilities
Develop new product and service oriented strategies
Communicate and implement strategies alongside technical team
Identify and solve weaknesses within the organization
Explore new ways to increase customer or client satisfaction
Qualifications
Bachelor's degree in Business or related field
5+ years' of experience in related industry
Proficient in Microsoft Office suite
Strong written and verbal communication skills
Regards,
Ashish Lal | Talent Acquisition Manager
Charter Global Inc | *****************************
Email: *************************
LinkedIn: ASHISH K LAL | LinkedIn
One Glenlake Parkway | Suite 525 | Atlanta, GA 30328
Project Manager/ Business Analyst
Technical business analyst job in Tallahassee, FL
Join Our Team
Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.
If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!
Title: Project Manager/ Business Analyst | Location: Tallahassee, FL | Duration: Full-Time
Required Skills and Experience
5+ years of experience managing complex Salesforce or CRM implementation projects.
3+ years managing technology projects in public sector or government environments.
Strong understanding of Salesforce ecosystem (Sales, Service, Experience Cloud, PSS, GovCloud).
Exceptional communication, documentation, and stakeholder engagement skills.
Exceptional ability to lead cross-functional, multi-vendor teams under bureaucratic constraints.
Strong negotiation and facilitation skills to reconcile IT, policy, and operations interests.
Primary Responsibilities
Lead the end-to-end delivery of Salesforce projects from initiation through deployment and post-go-live support.
Define project scope, milestones, and deliverables aligned with government timelines and funding cycles.
Manage project budgets, resource allocations, and risk registers in accordance with PMO or agency standards.
Implement effective change control and governance to ensure compliance with contracts and SOWs.
Serve as the primary liaison between government clients, technical teams, and executive sponsors.
Facilitate stakeholder workshops, requirement sessions, and steering committee meetings.
Manage implementation of Salesforce Public Sector Solutions (PSS), Experience Cloud, and related modules.
Ensure compliance with public-sector frameworks including FedRAMP, NIST, CJIS, or StateRAMP.
Conduct stakeholder interviews, workshops, and process mapping sessions across multiple agencies or departments.
Elicit, document, and validate functional and non-functional requirements for Salesforce Public Sector Solutions (PSS), Experience Cloud portals, and case management systems.
Translate complex public-sector policies and procedures into configurable Salesforce features and workflows.
Develop user stories, acceptance criteria, and business process documentation in tools such as Jira or Confluence.
Partner with Solution Architects, Developers, and Product Owners to ensure requirements are understood, feasible, and aligned with Salesforce best practices.
Recommend improvements and assist in backlog grooming for Agile delivery.
Analyze existing case management, licensing, permitting, or citizen service processes and recommend Salesforce-enabled efficiencies.
Ensure all documentation and requirements align with government compliance, audit, and reporting standards.
Collaborate on grant, budget, or legislative reporting requirements integrated within Salesforce.
Prepare status reports, requirement traceability matrices (RTMs), and process diagrams.
Maintain detailed documentation for system requirements, process flows, and future enhancements.
Assist in developing training materials and user guides to support end-user adoption and change management efforts.
Lead multi-disciplinary teams of Salesforce administrators, developers, analysts, architects, data analysts and partners.
Education
Bachelor s degree in Information Systems, Business, or related field (Master s preferred).
Certification
PMP and/or Prince 2 Certification (Preferred)
Salesforce Certified Administrator or Salesforce Business Analyst Certification (Preferred)
Salesforce Certified Consultant (Public Sector, Service Cloud, or Experience Cloud) (Preferred)
Certified ScrumMaster (CSM) or SAFe Agile (Preferred)
Security+ or equivalent (Preferred)
Why Kyra?
Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.
Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 2 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine s one of America s Fastest Growing Companies several years in a row. Kyra s commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch.
Background & References
Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.
Senior Airtable Solutions Analyst (low-code/no-code platform configuration)
Technical business analyst job in Orlando, FL
Title: Senior Airtable Solutions Analyst (low-code/no-code platform configuration)
Duration: 12 Months Contract
Notes:
We currently manage several products in Airtable and are seeking an individual with extensive experience in Airtable. This role involves ongoing configuration, ensuring seamless integration between Airtable and other systems. The ideal candidate will understand our existing setup, enhance and optimize it, and develop a roadmap for future requirements across additional tools.
Beyond Airtable, this person will help define and document requirements for connecting our current data to new systems during transitions. They will oversee work previously handled by contractors, consolidate efforts into proper documentation, and ensure smooth knowledge transfer.
Key qualities include strong self-management, meeting expectations, and achieving goals. Some backend coding experience is preferred.
Description/Comment:
The VMO Product Team is seeking a Senior Airtable Solutions Analyst to lead the configuration, optimization, and integration of two key internal products: the Vendor Management Request Intake and the Contract Library. This contractor will work within a scrum team environment, collaborating closely with product owners and stakeholders to deliver scalable, high-impact Airtable solutions and drive integrations with other enterprise systems.
Key Responsibilities:
Configure, optimize, and maintain Airtable applications supporting vendor management and contract lifecycle workflows.
Build and maintain Airtable automations, interfaces, and custom scripts to streamline and enhance user experience.
Design and implement integrations between Airtable and other enterprise systems using APIs, scripting, or middleware.
Collaborate with product owners, scrum masters, and cross-functional stakeholders to define sprint goals and deliverables.
Translate business requirements into scalable Airtable solutions with clean data architecture and intuitive user experiences.
Troubleshoot and enhance existing Airtable bases for performance, usability, and maintainability.
Document configuration and integration decisions and provide knowledge transfer to internal team members.
Basic Qualifications
Required Qualifications:
3-5+ years of experience in low-code/no-code platform configuration, with a strong focus on Airtable.
Proven ability to deliver production-ready Airtable solutions in a fast-paced, Agile/Scrum environment.
Deep understanding of Airtable formulas, automations, interfaces, and custom scripting using JavaScript within Airtable's scripting environment.
Experience designing and implementing integrations between Airtable and other enterprise systems using APIs or middleware.
Strong communication skills and ability to work independently with minimal oversight.
Preferred Qualifications:
Experience supporting vendor management or contract lifecycle tools.
Familiarity with enterprise environments, data governance, and compliance practices.
Background in product configuration, business analysis, or technical consulting.
Required Education
BA/BS Degree or equivalent experience
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Mayur Jaiswal
Email: *****************************
Internal Id: 25-54230
Business Consultant (Implementation Associate)
Technical business analyst job in Miami, FL
Fulfil is the modern ERP for commerce. Built to power the fastest-growing eCommerce brands, our platform brings together order management, inventory, accounting, and more, turning complex operations into a strategic advantage.
We're trusted by brands like HexClad, Ridge Wallet, Caraway, and Resident, and backed by people who want to change the way merchant operations are run. We believe in deep work, radical accountability, and building tools that let sharp people move faster.
About The Role
We're looking for an ambitious, Business Consultant (Implementation Associate) who wants to learn by doing, working alongside the sharpest operators in modern commerce and taking real ownership from day one.
This is not a traditional ERP role (read: no archaic workflows or 18-month go-lives). Instead, you'll become a full-stack consultant, using AI tools and hands-on experience to implement Fulfil at some of the most exciting brands in the world.
You'll apprentice under senior implementation specialists while owning meaningful parts of real customer projects. From kickoff to go-live and beyond, you'll work directly with our merchants to help them get the most out of Fulfil's platform.
And yes, you'll travel. We fly out to work with customers in person across North America and the UK, and you'll be right there with us.
Location: Miami, FL (in-office 5 days per week)
Type: Full-Time
Travel: Up to 50% across North America & UK
Expected Start Date: ASAP
What You'll Do
Support and own the onboarding of new merchants by helping configure and launch their operations on Fulfil
Own execution and collaborate with senior implementation specialists as part of a hands-on apprenticeship
Own specific workstreams and deliverables within larger implementation projects
Gather business requirements and map merchant workflows (order to cash, purchase to pay, inventory, etc.)
Use AI tools like ChatGPT, Claude, and Zapier to streamline configuration and documentation
Work through technical projects such as EDI and API integrations with warehouses, marketplaces, and third-party partners
Help troubleshoot, test, and optimize Fulfil setups pre- and post-go-live
Travel on-site to work directly with customers, understand their operations, and build deep context
Work with stakeholders across Sales, Product, Engineering, and Merchant Success to ensure a seamless handoff post-implementation
Grow into a full-stack implementation consultant, fluent in both business problems and technical solutions
Who You Are
1-3 years of full-time experience, ideally in a customer-facing role (internships, campus work, or support roles all count)
Curious about how systems work, especially in eCommerce, supply chain, operations, accounting, or marketplaces
Learns quickly and enjoys breaking down complex problems to find smarter, faster solutions
Takes initiative and follows through, comfortable working independently, asking the right questions, and keeping things moving
Motivated to grow fast, improve continuously, and raise the bar for themselves and the team
Thinks creatively and isn't afraid to experiment when there's no obvious answer
Leans in when the work gets intense, especially when it's in service of a great outcome for the team or the merchant
Excited by the idea of using modern tools (ChatGPT, Claude, Slack, GSuite) to move faster and work smarter
Open to travel (up to 50%) to work closely with some of the most exciting brands in North America and the UK
How we use AI:
Use Fulfil's internal AI tools to pull context from customer data, configurations, and past projects, helping Implementation Associates make faster and more informed decisions.
Leverage internal GPTs to find product setup guidance, configuration examples, and proven approaches from similar merchant launches.
Apply AI reasoning to test and validate technical scenarios such as workflow automation, EDI connections, and API integrations before they go live.
Use AI to draft and refine project documentation, including configuration notes, test results, and post-launch summaries, so teams stay aligned and communication stays clear.
Feed learnings from every project back into shared templates and checklists, improving quality and consistency across future implementations.
Map out risks early using AI-generated insights to identify dependencies, anticipate blockers, and build stronger project plans.
Analyze technical documentation such as integration specs or EDI guidelines using AI to surface patterns, highlight dependencies, and accelerate setup.
Bonus Points If You
Took courses in supply chain, accounting, finance, or operations
Have used Shopify, Amazon Seller Central, or marketplaces
Have worked with eCommerce merchants or understand DTC brands
Have played with automation or AI tools on your own (we'd love to hear how)
Why Join Fulfil
You'll get in early at a company solving real problems for real businesses
You'll work with kind, sharp, motivated people who move fast and take ownership
You'll be mentored by experts and grow into a full-stack consultant
You'll get hands-on with AI, modern tooling, and some of the coolest brands on the internet
You'll travel, learn, and level up fast