Business System Analyst
Technical business analyst job in Charlotte, NC
Senior Business Systems Analyst (ERP/QAD) - Manufacturing Sector
📍 Location: Charlotte, NC (100% On-site) 💼 Type: 1-Year Contract 💰 Rate: $65 - $80/hr Sector: Manufacturing IT
Are you an ERP expert with a passion for optimizing manufacturing operations? We are seeking a Senior Business Systems Analyst to lead the evolution of our ERP landscape.
In this role, you won't just be "supporting" a system-you will be the architect of "To-Be" business processes, driving operational excellence across multiple plants in Supply Chain, Warehouse Management, and Traceability.
What You'll Do:
Process Mastery: Formalize As-Is/To-Be workflows and drive adoption of market best practices across various manufacturing sites.
Full SDLC Ownership: Lead initiatives from requirement gathering and system design to testing and go-live support.
Stakeholder Partnership: Collaborate with business leaders to prioritize high-impact projects and manage the RAID (Risks, Actions, Issues, and Dependencies) list.
Documentation & Training: Create detailed system design docs and lead training sessions for end-users to ensure seamless transitions.
What We're Looking For:
The ERP Expert: 3 to 5+ years of experience supporting/customizing QAD (preferred) or a similar major Manufacturing ERP.
The Process Designer: A proven track record in Business Process design and mapping.
The QA Specialist: Strong experience in execution and documentation of Functional, Integration, and Regression testing.
The Technical Edge: Knowledge of Progress OpenEdge ABL, TailorPro, or Pro2 is a massive plus.
The Communicator: Ability to bridge the gap between technical dev teams and non-technical business partners.
Why Join This Project?
This is a high-visibility, 12-month contract role where you will have a direct impact on the digital transformation of a major manufacturing organization. If you thrive in an environment that blends Agile and Waterfall methodologies and enjoy being hands-on at the plant level, this is for you.
How to Apply:
If you meet the requirements above, please reach out or apply directly.
Financial/Business/Data Analyst
Technical business analyst job in Charlotte, NC
The core responsibilities of Financial Analysts are:
• Financial Analysis: Review and Analyze moderately complex finance challenges, including income statements, capital, and profitability calculations.
• Data Handling: Work with multiple datasets, ensuring accuracy and compliance with policies and procedures.
• Reporting: Create ad hoc reports, research issues, and contribute to large-scale planning related to finance deliverables.
The Required Skills of Financial Analysts are:
• Analytical Background: Strong understanding of financial metrics, profit and loss components and PBI Reporting.
• Jira: Create and manage features and stories in Jira.
• Technical Proficiency:
o SQL - data extraction and reconciliation.
o Power BI - Dashboard creation and automation
o Python- Advanced data analysis.
Business Analyst/UAT - LaserPro
Technical business analyst job in Charlotte, NC
Apex Systems is currently hiring for a Business Analyst/UAT supporting LaserPro with a leading financial organization. The end goal of this initiative is to integrate LaserPro with nCino whereas currently, LaserPro is integrated with a different tool. This individual will be responsible for reviewing and maintaining loan documentation while conducting user acceptance testing, implementing system enhancements, and collaborating with legal and vendors to ensure accuracy and compliance. Drive transformation initiatives by defining requirements, leading cross-functional sessions, and delivering strategic technology solutions. Ensure clear communication and manage multiple projects in a fast-paced environment.
Qualified candidates will have the following experience and skills:
3+ years of experience supporting Finastra LaserPro
5+ years of experience as a Business Analyst or similar
5+ years of experience writing scripts for and executing user acceptance testing
Experience and understanding of terms in commercial loan documents such as Promissory note, credit agreements, Mortgages and guaranty's.
Proficiency with credit origination tools is preferred, especially the document preparation workflow.
Strong ability to interpret loan terms outlined in commercial loan documents
Proven experience gathering requirements and writing user stories
Experience with Salesforce nCino is preferred
Exceptional attention to detail
Duration: 12 Month Contract
Location: Charlotte, NC | Irving, TX | Minneapolis, MN
Onsite expectation: Hybrid, 3 days/week on-site, 2 days/week remote
Pay range: $50-60/hr, negotiable based on experience
If you are interested, please apply here or email an updated copy of your resume to ***********************
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet' as well, which an Apex team member can provide.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at ******************************** or ************.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
SQL Data Analyst
Technical business analyst job in Fort Mill, SC
SQL Data Analyst (Mid-Level) 12+ month contract Fort Mill, SC (ONSITE 5 DAYS A WEEK) We are seeking a highly skilled and detail-oriented SQL Data Analyst to support data governance, quality assurance (UAT), and documentation for our supervisory platforms and data migration initiatives. This role plays a critical part in advancing our data strategy and governance framework by delivering actionable insights, ensuring data accuracy, and supporting cross-functional collaboration across business and technology teams.
The Data Analyst will contribute to enterprise-level data alignment, quality testing, and reporting that drive improved decision-making and operational efficiency.
Core Responsibilities (What They'll Actually Do)
Document and support data flows diagrams (DFDs), source-to-target mappings, and data contracts
Perform data quality checks, validation, and UAT for migration and supervisory systems
Write and execute UAT scripts and test plans
Investigate and resolve data issues, risks, and reporting gaps
Partner with Product Owners, business, and technology teams
Support BAU controls and ongoing data integrity improvements
MUST-HAVE Technical Requirements (Day 1)
Strong SQL experience (non-negotiable)
Experience with data validation, profiling, and testing
Hands-on experience with SSIS and/or Informatica
Experience supporting data migrations or complex enterprise data environments
Ability to document data clearly (DFDs, mappings, testing artifacts)
Data modeling experience
Experience in financial services, supervision, compliance, or regulated environments
Exposure to systems of record (SOR), surveillance platforms, or compliance data
Familiarity with Snowflake, AWS, Tableau, Python, Alteryx
Estimated Min Rate: $50.00
Estimated Max Rate: $55.00
What's In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit ************************************************ to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: **********************************
Data Management Analyst
Technical business analyst job in Charlotte, NC
Need strong Data Management resources that have hands-on data provisioning and ability to distribute the data.
Moderate to Advanced SQL skills (writing complex queries is a plus)
Commercial Lending (iHub, WICS, WICDR systems)/Commercial Banking Background
Metadata/Data Governance
Regulatory Reporting
Data Management Framework
SQL
Data Quality
Business Analyst -IVR Systems / Call Flow Design (US CITIZEN ONLY)
Technical business analyst job in Charlotte, NC
• 5+ years of experience as a Business Analyst, preferably in contact center or telecom domains
• Strong hands-on experience in Call Flow Design / IVR systems
• Experience working with contact center platforms (Genesys, Avaya, Cisco, NICE, Twilio, etc.)
• Strong understanding of customer journeys, call routing logic, and self-service design
• Experience with UML diagrams, flowcharts, and process modeling tools
• Excellent communication and stakeholder management skills
Business Development Analyst
Technical business analyst job in Charlotte, NC
Seeking Candidates in the Nashville or Charlotte Area
The Business Development Analyst supports Beacon's strategic growth initiatives by executing add-on acquisitions, performing deal-related analysis, and developing materials for sponsor and investment committee review. This role is integral to supporting due diligence, preparing documentation, and driving organic business development efforts within a high-growth behavioral health environment. The Analyst collaborates across teams to ensure accuracy, timeliness, and alignment with enterprise objectives.
Key Responsibilities
Support the execution of add-on acquisitions, including financial modeling and initial underwriting.
Manage the due diligence dataroom: upload, organize, and maintain documentation for internal and external stakeholders.
Develop strategic presentation materials for sponsor approval, integrations, and investment committee meetings.
Participate in targeted organic business development initiatives.
Ensure accuracy, version control, and timely access to documentation.
Collaborate with cross-functional teams to support business objectives.
Qualifications
BA/BS degree in Accounting, Economics, Finance, or a business-related major.
1-2 years of experience in healthcare-focused transaction advisory, investment banking, private equity, or corporate development.
Ability to read, interpret, and analyze financial statements and Quality of Earnings reports to identify trends and assess financial health.
Familiarity with add-on acquisition strategies, especially within multi-site healthcare or physician practice management platforms.
Advanced skills in Microsoft Excel, PowerPoint, and Word.
Strong organizational, interpersonal, and communication skills.
Ability to work autonomously in a fast-moving environment.
Desire to learn the entire deal process from underwriting and valuation to closing and integration.
Core Competencies
Technical Skills:
Builds accurate, well-structured financial models quickly.
Cleans and normalizes messy datasets with minimal guidance.
Understands key healthcare metrics (provider productivity, payer mix, revenue cycle KPIs).
Soft Skills:
Self-starter: anticipates next steps and stays ahead of deadlines.
Identifies gaps or issues in diligence and comes prepared with solutions or ideas
Ability to handle pressure and deal volume in a fast-paced environment
Manages competing priorities and communicates effectively with managers.
Shows strong ownership and urgency across workstreams.
Communicates clearly and consistently, keeping teams updated.
Flags issues early and provides context for quick decision-making.
Seeks clarification and asks thoughtful questions to advance work.
Demonstrates curiosity and a desire to fully understand deals, models, and industry.
Examples of KPIs for this role include:
Accuracy and timeliness of financial models
Quality and completeness of due diligence documentation
Contribution to organic business development initiatives
Business Analyst WMS
Technical business analyst job in York, SC
Dexian is seeking a Business Analyst WMS for an opportunity with a client located in York, SC.
Responsibilities:
Performing business analysis activities working with key users in the continual improvement of business processes
Performing interviews, workshops, and surveys to gather detailed requirements from business users and stakeholders
Highlighting/identifying gaps in existing functionality and review requirements with stakeholders
Collaborating on project efforts in the support of existing systems, processes, services and/or in the execution of new projects, including:
Capturing Business User Stories and Requirements
Developing models such as process flow diagrams, data flow diagrams, and wireframes to illustrate requirements and solutions
Providing analytical support to maximize product performance by understanding system capabilities, user needs, and user experience
Creating detailed Functional Designs for technical counterparts
Creating and executing test plans, including capturing and working through solutions to defects
Participating in systems and integration testing (SIT), and user acceptance testing (UAT) to ensure that the delivered solution meets the defined requirements and business needs
Developing user documentation for newly created processes and system enhancements
Using logic and methods to solve difficult problems with effective solutions
Requirements:
Graduate degree in information systems, computer science, or a related technical discipline or equivalent work experience
7+ years of experience supporting IT systems, processes or capabilities. General understanding of IT processes and dynamics within a complex, highly integrated environment
Strong analytical, problem solving, and root cause analysis skills
Understanding of application development, software development lifecycle concepts
Good written and verbal communication skills are crucial for working with all stakeholders (i.e. Use Case and User Story Development)
Preferred experience with Agile and Waterfall approaches
Experienced in using CI/CD tools like Jira, QTest, Confluence, Bitbucket (preferred but not required), Jenkins (preferred but not required)
Trained on using Oracle database (via Toad or SQL Developer) and executing basic PL/SQL queries
Proficient in creating process flow charts/diagrams using MSVisio or other diagram/visualization tools
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit ********************
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Infor Cloudsuite Industrial (CSI) Analyst
Technical business analyst job in Charlotte, NC
3-5+ years experience with Infor CloudSuite Industrial (CSI) Able to work 3x/week on-site in Charlotte, NC (will consider candidates that will relocate) W2 basis (no sponsorship or C2C) Strong understanding of manufacturing, supply chain, and financial modules
Proficient in SQL
This role will be the primary functional and technical support for Syteline's CloudSuite Industrial
-Configure, test and deploy system improvements, integrations and workflow automations
-Develop and maintain reports, dashboards, and KPI's
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
Desired Skills and Experience
3-5+ years experience with Infor CloudSuite Industrial (CSI)
Able to work 3x/week on-site in Charlotte, NC (will consider candidates that will relocate)
W2 basis (no sponsorship or C2C)
Strong understanding of manufacturing, supply chain, and financial modules
Proficient in SQL
This role will be the primary functional and technical support for Syteline's CloudSuite Industrial
-Configure, test and deploy system improvements, integrations and workflow automations
-Develop and maintain reports, dashboards, and KPI's
Business Applications Analyst Senior - Treasury Management
Technical business analyst job in Charlotte, NC
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
Our Business Applications Analyst Senior will be a key contributor within the Treasury Management - Strategy, Projects and Applications team, responsible for providing comprehensive analytical, business, and technical support across a portfolio of IT platforms, with a particular emphasis on ensuring the oversight and effective management of Treasury Management applications. This role demands extensive experience with SAP Treasury Management applications, enabling the candidate to lead business analysis initiatives/troubleshooting, develop and maintain application solutions, and drive business process improvements across various strategic functions. The analyst will also be accountable for the execution and oversight of controls, administrative responsibilities, and application support for these critical systems, advising stakeholders on IT platform direction by leveraging a strong understanding of business processes and SAP Treasury functionalities to identify and analyze technology solutions. Collaboration with diverse teams to manage dependencies, risks, and opportunities will be essential, alongside researching complex business issues, documenting requirements, directing system testing and implementation, designing documentation standards, and coaching team members to ensure robust risk management aligned with company policies, all while demonstrating proficiency in Agile methodologies and a proactive, solution-oriented mindset.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC.
Relocation assistance is not available for this position.
What you'll do:
Advises and provides analytical support and recommendations to stakeholders making decisions related to business and application/IT platform direction and modifications, taking into account current and future business needs and opportunities.
Maintains advanced understanding of business processes, applications/IT platform and strategic direction and advises customers on and facilitates the identification, research, and analysis of application/IT platform and technology solutions.
Collaborates and exchanges information with team members, stakeholders, and information services to ensure dependencies, risks, and opportunities are identified and addressed.
Researches complex business issues requiring advanced knowledge of business principles and theories.
Responsible for analyzing and participates in documenting business requirements for application/IT platform and data systems and directing the testing and implementation of new systems or changes to current system as required to meet contractual needs and improve processes.
Leads and participates in the design and administration of standards and policies regarding application/IT platform and end user customer documentation.
Provides input and participates in establishing system documentation standards and quality assurance methodologies for systems and applications/IT platform.
Provides work direction and coaching to team members and may provide input on performance and development plans.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes.
Demonstrated understanding of application/IT platform administration and the software development life cycle, to include testing execution.
Experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform.
Advanced knowledge of Microsoft Office tools.
Knowledge of risk & controls with experience identifying and fixing gaps, documenting controls and testing of those controls.
Successful completion of an analyst assessment may be required.
What sets you apart:
Comprehensive experience in SAP application ownership/support, with a specific focus on treasury functions related to Liquidity and Cash Management. This includes a proven track record in troubleshooting, maintaining, and enhancing SAP systems to ensure optimal performance and user satisfaction.
Proficiency in Agile methodologies.
Proactive and solution oriented.
US military experience through military service or a military spouse/domestic partner.
Compensation range: The salary range for this position is: $93,770 - $179,240.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Auto-ApplyPayment Systems Analyst
Technical business analyst job in Charlotte, NC
We are
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.
Our challenge
We are seeking a skilled Payment Systems Analyst with a strong background in real-time payment rails, ACH processing, RTP (Real-Time Payments), ISO 20022 standards, and instant payment systems. The ideal candidate will analyze, implement, and support modern payment infrastructures, ensuring compliance with industry standards and improving transaction efficiency.
Additional Information*
The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC. is $100k - $120k/year & benefits (see below).
The Role
Responsibilities:
Analyze and document payment processes related to ACH, RTP, and instant payment systems.
Support implementation and integration of RTP and instant payment solutions aligned with industry standards.
Expertise in ISO 20022 messaging standards to facilitate secure, efficient, and compliant payment exchanges.
Collaborate with technical teams to develop, configure, and test payment processing solutions.
Conduct gap analysis between existing systems and new payment standards, providing recommendations for enhancements.
Assist in the design, testing, and deployment of payment-related products and services.
Monitor system performance, troubleshoot issues, and support ongoing system upgrades.
Ensure compliance with regulatory requirements and industry protocols for electronic payments.
Liaise with stakeholders (banking, compliance, product teams) to define and refine payment workflows.
Keep abreast of evolving payment technologies, standards, and regulations.
Requirements:
Proven experience working with ACH, Real-Time Payments (RTP), and instant payment platforms.
Deep understanding of ISO 20022 messaging standards and implementation.
Knowledge of payment networks, clearing and settlement systems.
Familiarity with payment gateway/integration platforms and APIs.
Analytical skills to assess payment processes and recommend improvements.
Strong communication skills to articulate technical concepts to non-technical stakeholders.
Experience with payment compliance regulations and security standards.
Bachelor's degree in Finance, Business, Information Technology, or related field.
We offer:
A highly competitive compensation and benefits package.
A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
10 days of paid annual leave (plus sick leave and national holidays).
Maternity & paternity leave plans.
A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
Retirement savings plans.
A higher education certification policy.
Commuter benefits (varies by region).
Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms.
A flat and approachable organization.
A truly diverse, fun-loving, and global work culture.
S YNECHRON'S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Senior IAM Front-end Analyst
Technical business analyst job in Charlotte, NC
Note* - Only Hiring for W2 local candidates, Not applicable for C2C or 1099
Title: Senior IAM Front-end Analyst
Duration: 12 Months (Contract to Hire)
Work Model: Onsite (5 days/week)
Schedule / Shift: Monday - Friday, 8:00 AM - 5:00 PM
Role Responsibilities
1. Role Maintenance (add / modify / delete / roles and profiles, management of auto assignment rules, actioning remediation reports / maintaining role hygiene)
2. Manage SOD rules, scan for and resolve SOD conflicts
Must Have Skills / Prior Experiences
1. Solid grasp of core IDM concepts including: Role Lifecycle Management (Create, Modify and Retire Roles) and Segregation of Duties (SoD).
2. Ability to identify security issues, remediate user access issues and translate business requirements into technical solutions.
3. Strong communication skills to collaborate effectively with sister IAM teams, business end-users and leadership.
4. A bachelor's degree in Information Technology, Cybersecurity, Computer Science or related field.
5. Experience in at least one IGA platform solution (OIG, SailPoint, Saviynt, Ping, ForgeRock)
6. An understanding of regulatory requirements and experience supporting internal and external audits but gathering evidence is a significant advantage.
7. Proficient in Microsoft Active Directory (AD) and understanding of RACF, Unix and Linux.
8. Ability to lead initiatives in varying size and scope to support the organization.
Plus / Nice to Have Skills / Prior Experiences
At least 10 years' experience supporting large complex organizations.
RBAC and AI experience is desired.
An industry leading certification (CISSP, CRISC, etc)
EEO
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
Business Systems Consultant 6
Technical business analyst job in Charlotte, NC
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
• This role will be supporting the Customer Data Owner Governance and Oversight team supporting regulatory reporting data granularity enhancements.
• Regulatory liquidity risk reporting requires additional counterparty granularity not currently available. The BA will gather requirements needed to close the granularity gap and develop business requirement documentation for the interim and target state enhancement solution.
• Acts as a liaison between client area and technical organization by planning, conducting, and directing the analysis of complex, strategic, corporate-wide business problems to be solved with automated systems.
• Works with user groups to assess user needs and document requirements in the BRD. Participates in transforming strategic enterprise architecture and design principles into specific system requirements and specifications.
• Recommends and initiates systems testing.
Qualifications
• 10+ years of experience in business systems analysis and/or design.
• Regulatory reporting Database concepts Data Management and Governance Data controls Banking counterparties
Additional Information
To know more on this position or to schedule an interview please contact;
Angela Galang
************
Business Strategy Principal (NC/SC)
Technical business analyst job in Charlotte, NC
Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value.
At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.
Who You'll Work With
Slalom is seeking a Business Strategy Principal, to join our Business Strategy team in the Carolinas. Our Strategy team helps organizations of all kinds redefine what's possible, give shape to the future-and get there. We focus on high-impact projects, meeting our clients where they are to uncover business needs and deliver results. Our teams go beyond the expected to help clients move confidently through ambiguity and risk and drive more transformative outcomes.
What You'll Do
* Lead, develop and deliver the creation of enterprise-wide and/or business-unit-level strategies to demonstrate the what, why and how to deliver business outcomes
* Direct the development of complex situation assessments for organizations in highly dynamic, ambiguous and innovative industries
* Run research and assessment activities, including data-gathering, analysis, and data synthesis, to provide a digestible and compelling narrative to our customers
* Provide key perspectives and thought leadership on emerging trends and their impact on industry and client opportunities and challenges
* Take an active leadership role in Slalom's strategy communities
* Build project and program-level roadmaps that enable long-term client success and align to Slalom-enabled work
* Provide process mapping guidance for the team and support complex process mapping portfolios
* Understand and lead client outcome and deal strategies to drive solution details
* Develop capabilities and solutions that align to our client's "Why"
What You'll Bring
Experience and demonstrated leadership in key areas of Business Strategy and Process Optimization including:
* 5-10 years of experience in Growth Strategy Development, M&A Diligence/Strategy, Process Mapping and Improvement, Innovation Strategy
* Previous strategy consulting experience at top tier firm required
* Manage large workstream independently or small teams of consultants
* Lead relationships with clients on day-to-day basis
* Functional knowledge in multiple areas - Operations, Finance, Supply Chain, HR, and IT
* Industry knowledge in one or more of the following - Oil & Gas, Power & Utilities, Chemicals, and Healthcare / Life Sciences
Experience in key areas of Strategy including:
* Vision Framing and Setting
* Competitive Research & Analysis
* Maturity Model Assessments
* Value Stream Mapping
* Financial Modeling
* Strategic Planning & Roadmap Development
* Executive Management & Communications
* Continuous Process Improvement
Education
MBA highly Preferred
Compensation and Benefits
Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.
Slalom is committed to fair and equitable compensation practices. For this position the base salary pay range is $133,000 to $175,000 . In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.
EEO and Accommodations
Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.
2026 Summer Intern: Associate Business Analyst
Technical business analyst job in Charlotte, NC
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. At a Glance * You're a motivated rising senior student with a 3.0 GPA or higher seeking a bachelor's degree in Business or related field from an accredited college or university.
* This is a full-time, 10-week program designed to give you real-world experience working within the telecommunications industry in your field of choice.
* Internship program runs from May 27 through July 31, 2026.
* In addition to the role-based projects you'll work on, you'll also participate in professional development sessions, networking opportunities, and have access to a mentor.
The Spectrum Internship Experience
You'll join one of our departments for the summer, where you'll contribute to meaningful projects that give you insight into what it's like to work at a leading connectivity company. You'll have access to:
* Opportunities to gain new skills and elevate the ones you already have, all in a robust and forward-thinking business setting.
* Build connections with our team members and senior leaders who can help you better understand what our business looks like and what it's like to work here.
* Receive mentorship from a member of our team, who can provide one-on-one advice to help you reach your professional goals.
What you can expect in this role
As a Spectrum intern, you'll spend the summer working alongside two teams - your respective department and your intern peer group. Department and team-focused projects account for about 80% of your schedule. You'll spend the other 20% on professional development sessions and networking activities, including the Kickoff Conference on May 27th, webinars, community service, cross-functional projects, and final presentations.
Internship responsibilities may include
* Creating detailed process design documents to guide automation development
* Developing automation-level insights dashboards and integrating automation metrics into business unit dashboards
* Ensuring Development, QA, and Operations teams fully understand project scope and requirements during transitions
* Engaging with business units to understand processes, document requirements, and draft process design documents
Required qualifications
* Must be currently enrolled in an accredited College or University completing a bachelor's degree
* Must have at least a 3.0 GPA or greater in current program
* Must have an expected graduation date between December 2026 and June 2027
* Ability to travel locally to Spectrum intern development events and activities throughout the program
* Authorization to work in the U.S. without restrictions or need for future sponsorship
* Ability to thrive in a team environment and work independently
* Analytical skills
* Communication Skills - Verbal and Written
* Proficiency in Microsoft Office: Word, Excel, PowerPoint, Access
#LI-PB2
GGN100 2025-66759 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Business Process Analyst Intern, application via RippleMatch
Technical business analyst job in Charlotte, NC
This role is with RippleMatch's partner companies. RippleMatch partners with hundreds of companies looking to hire top talent.
About RippleMatch
RippleMatch is your AI-powered job matchmaker. Our platform brings opportunities directly to you by matching you with top employers and jobs you are qualified for. Tell us about your strengths and goals - we'll get you interviews! Leading employers leverage RippleMatch to build high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers.
Requirements for the role:
Currently pursuing a Bachelor's or Master's degree in Business Administration, Management Information Systems, Business Analytics, or a related field.
Basic understanding of business process analysis, modeling, and improvement techniques.
Ability to assist in the documentation, analysis, and optimization of business processes.
Strong analytical skills, with the capability to interpret business data and workflows to identify inefficiencies and recommend improvements.
Good organizational and project management skills, capable of managing multiple tasks and contributing to collaborative projects.
Effective communication and interpersonal skills, essential for working with cross-functional teams and documenting process requirements.
Familiarity with ERP systems or other business management software.
Skills in data analysis and the use of analytics tools to support business decisions.
Proficiency with Microsoft Office, particularly Excel, and familiarity with process mapping tools such as Visio or Lucidchart.
Eagerness to learn about operational efficiencies and the application of technology in business processes.
Auto-ApplyTechnology Business Systems Consultant
Technical business analyst job in Charlotte, NC
Title: Technology Business Systems Consultant Alternate Location: Phoenix, AZ Duration: 12 months Work Engagement: W2 Work Schedule: 3 days in office/2 days remote Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
This Technology Business Systems Consultant will support the development of Microsoft 365 solutions, including the use of SharePoint Online, Microsoft Power Platform, Copilot, Fabric, Adaptive Cards and associated Microsoft solutions. They will help analyze the needs, develop requirements, and oversee the building of complex solutions and the use of Microsoft Artificial Intelligence in support of these solutions.
Responsibilities:
Solution Development & AI Integration
* Analyze business needs and translate them into technical requirements.
* Design and oversee the development of complex Microsoft 365 solutions, incorporating Microsoft AI capabilities for enhanced functionality.
Collaboration & Governance
* Partner with the SharePoint/Microsoft 365 Governance Team, business product owners, technology teams, and content managers to ensure compliance and best practices.
* Support governance standards for SharePoint Online, MS Teams, and related tools.
Microsoft Power Platform Expertise
* Provide direct support for Power Apps, Power Automate flows, Power BI dashboards, and Copilot integrations.
* Develop and maintain custom applications and workflows to optimize business processes.
Stakeholder Engagement
* Collaborate with business and technology partners to manage project efforts and deliver solutions that meet strategic objectives.
* Communicate effectively with stakeholders to ensure alignment and successful adoption of solutions.
Qualifications:
* Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
* Strong experience with Microsoft 365 ecosystem, including SharePoint Online, MS Teams, and governance principles.
* Hands-on expertise in Power Platform (Power Apps, Power Automate, Power BI).
* Familiarity with Copilot, Fabric, and Adaptive Cards.
* Ability to analyze complex business requirements and translate them into technical solutions.
* Excellent communication and collaboration skills across business and technology teams
* Agile methodology experience.
* Financial services experience (preferred)
Digital Business Systems Consulting Senior Manager
Technical business analyst job in Charlotte, NC
WHO WE ARE Elliott Davis pairs forward-thinking tax, assurance and consulting services with industry-leading workplace culture. Our nine offices - located in the fastest growing cities in the US - are built on a foundation of inclusivity, collaboration, and collective growth. We work daily to provide exceptional service to our people, customers, and our communities. Audit and assurance services are provided by Elliott Davis, LLC (doing business in NC and D.C. as Elliott Davis, PLLC), a licensed CPA firm.
As part of the Elliott Davis team, you'll get hands-on experience working alongside some of the leading experts in the financial and consulting field, while enjoying the freedom and autonomy to manage your career and make a positive impact on the world. Our Consulting practice is fast-growing and we are eager for you to be part of this growth!
The role of the Business Systems Consulting (BSC) Senior Manager is to assist clients with their business systems, including people, daily processes and technology. The BSC Senior Manager is responsible for helping clients evaluate and improve the design and function of their business systems technology stack and look beyond the programs and applications to dig deeper and uncover any disconnects and deficiencies among these three core elements. The BSC Senior Manager will then design strategies to maximize the company's current technology and identify more appropriate solutions, correct process efficiencies and place individuals where they can make the greatest possible impact within their organization.
This is a leadership role for the Digital Business Systems Consulting Group. Excellent leadership, business development, and communication skills are crucial for this role.
Responsibilities
* Meet with clients to assess current business systems (people, processes and technology)
* Prepare key findings and analysis reports on client systems
* Quickly learn ERP systems and third party applications, and be able to assist clients with system implementation and restructure projects
* Oversee extensive transactional flow analysis to assist in correcting errors found and complex reporting requirements setup
* Formulate plan and timeline for projects
* Manage complex ERP and restructuring implementation projects
* Convert records for input into new systems
* Consult with clients on best practices related to their business processes
* Review work performed by staff and provide sign off on projects
* Attend client and networking functions
* Prepare scope of work for projects, proposals and client engagement letters
* Business development efforts to include identifying and meeting with prospective clients, submitting proposals and building existing client relations
* Scheduling department workflow, client billing, and maintaining quality control
* Supervise staff on projects and provide performance feedback
Requirements
* Bachelor's degree in Computer Science, Accounting, Business Management, Information Systems or related field
* 10-15 years relevant work experience
* 5+ years experience as a senior level leader
* Strong communication and organizational skills
* Business development experience
* Strong accounting knowledge: proficiency with financial statements, inventory processes, and general ledger accounting
* NetSuite and Sage Intacct ERP implementation experience (experience with multiple ERP systems a plus)
* NetSuite experience - Connector, SuiteScript, SuiteCloud Developmental Framework and other SuiteCloud Platform functions
* Ability to think "outside the box" and provide solutions to clients for various business-related tasks and analysis
* Experience with project management, managing an implementation team, and evaluating processes
* Ability to manage project budgets, change orders and timelines
* Experience working with manufacturing processes and inventory structure
* Knowledge of third party applications that work with business applications and how to research application needs
* Strong Excel working knowledge
Preferred but not Required:
* Prior professional services experience
* Master's degree in Information Systems, Business Administration, or related field
* NetSuite and/or Sage Intacct certifications
#LI-EG1
#LI-Hybrid
WHY YOU SHOULD JOIN US
We believe that when our employees are able to thrive in all facets of life, their work and impact are that much greater.
That's right - all aspects of life, not just your life as an employee, because we understand that there's life beyond your job. Here are some of the ways our work works for your life, your growth, and your well-being:
* generous time away and paid firm holidays, including the week between Christmas and New Year's
* flexible work schedules
* 16 weeks of paid maternity and adoption leave, 8 weeks of paid parental leave, 4 weeks of paid and caregiver leave (once eligible)
* first-class health and wellness benefits, including wellness coaching and mental health counseling
* one-on-one professional coaching
* Leadership and career development programs
* access to Beyond: a one-of-a kind program with experiences that help you expand your life, personally and professionally
NOTICE TO 3RD PARTY RECRUITERS
Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval. Resumes submitted or candidates referred to any employee of Elliott Davis by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail, and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of Elliott Davis. Elliott Davis will not be responsible for, or owe any fees associated with, referrals of those candidates and/or for submission of any information, including resumes, associated with individuals.
ADA REQUIREMENTS
The physical and cognitive/mental requirements and the work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
While performing the duties of this job, the employee is:
* Regularly required to remain in a stationary position; use hands repetitively to operate standard office equipment; and to talk or hear, both in person and by telephone
* Required to have specific vision abilities which include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Cognitive/Mental Requirements
While performing the duties of this job, the employee is regularly required to:
* Use written and oral communication skills.
* Read and interpret data, information, and documents.
* Observe and interpret situations.
* Work under deadlines with frequent interruptions; and
* Interact with internal and external customers and others in the course of work.
Auto-ApplyBusiness System Manager - Default Services
Technical business analyst job in Charlotte, NC
**Location:** Onsite at locations Memphis, TN., Houston, TX., Irving, TX., Metairie, LA., Lafayette, LA., Birmingham, AL., Charlotte, NC., and Knoxville, TN. At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
The Business System Manager (BSM) serves as the central point of contact for the management and oversight of systems used by our Default Servicing team and Lending Services team, including the pay-by-phone system. The BSM is accountable to all associates and stakeholders whose work is impacted by these systems. While this position does not require deep technical expertise, it does require a solid understanding of business system and comfort working with technology platforms and vendors. Prior experience with collections or collections systems is essential. The BSM is responsible for the daily operation of a variety of business systems, overseeing business requirements, defect tracking, communications, system access management, user-acceptance testing, and production certification. This associate plays a key role in identifying solutions for production problems, managing system conversions and de-conversions, supporting new products and enhancements, and ensuring compliance with regulatory changes. The BSM is the primary contact for all business function issues or system affecting supported areas.
The BSM partners closely with the Operations department managers to achieve agreed-upon business objectives, translating those objectives into actionable system requirements in collaboration with the Technology business teams. This associate designs and refines business processes, drives initiatives, and is actively involved in implementation efforts, providing reporting and analysis as needed. The ideal candidate demonstrates exceptional client-focused service, analytical skills, project management expertise, and the ability to remain composed and solution-oriented in a dynamic environment.
**Essential Duties and Responsibilities:**
**Consultation and Analysis**
· Drives initiatives and has primary responsibility for approving business requirements
· Manages definition of business case and approves business requirements and functional designs for system enhancements
· Considers impact to vendor, workflow of existing processes and other related systems
· Uses analytical skills to streamline business processes
· Understands and applies limitations and unique advantages of existing enterprise capabilities
· Analyzes marketplace, industry, company and technology trends and best practices
· Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc.
· Designs and documents business processes to improve efficiency
· Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls
· Develops solutions to business problems or new business requirements
· Creates maps of current and future processes
· Manages system SLAs, Disaster Recovery and Business Continuity, and user access
· Serves as primary subject matter expert contact for the system
· Defines and drives system strategy to align with organizational strategies
· Researches and analyzes the root cause of system issues
**Execution**
· Manages multiple initiatives effectively
· Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line's goals
· Develops detailed plans and timelines
· Produces system-related job aids and provides training content for training facilitators
· Performs and coordinates User Acceptance Testing
· Reviews and approves Quality Assurance test plans
· Performs or scheduled production certification
**Communication**
**·** Relates well with all levels of the organization and builds appropriate rapport
· Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes
· Manages end-user system communications
· Communicates with manager proactively regarding any capacity issues or opportunities
**Knowledge:**
**·** Knowledge of loan operations and default servicing including consumer, commercial and credit cards
· Understanding of business processes and functions for the lifecycle of consumer and commercial loans
· Awareness of regulatory environment and implications
· Experience with ACI or CGI collections and payment systems
**Education and/or Work Experience Requirements:**
+ Excellent computer proficiency (MS Office - Word, Excel, and Outlook)
+ Must be able to work under pressure and meet deadlines, while maintaining a commitment to quality and providing exemplary service
+ Excellent organizational, analytical, and customer service skills
+ Bachelor's degree or related experience
+ 5 or more years system implementation and/or operations experience
+ System implementation and/or loan operations experience preferred
**Skills:**
+ Strong ability to establish mutual understanding and effective working relationships with associates across business areas
+ Demonstrated decision-making skills, including the ability to act with incomplete information
+ Skilled at envisioning and articulating future scenarios and strategies at a high level
+ Able to communicate honestly and constructively, presenting unvarnished truths in a professional and helpful way
+ Excellent verbal and written communication skills, with the ability to tailor messages for diverse audiences
+ Experience with project management or business analysis is beneficial
+ Proficient in organizing, prioritizing, and managing multiple work streams simultaneously
+ Skilled in gathering, documenting, and translating business requirements for technology partners
**Abilities:**
+ Quickly assess and understand complex situations and system impacts
+ Break down problems into manageable details for effective analysis and resolution
+ Influence and collaborate with associates and business partners, even without formal reporting authority
+ Monitor, interpret, and communicate detailed findings to business and technical partners
+ Clearly communicate ideas, concepts, and recommendations to associates at all levels
+ Adapt readily to change and shifting priorities within a dynamic operational environment
+ Travel as necessary to meet project and stakeholder needs
**Physical Requirements:**
+ Basic keyboarding or other repetitive motions
+ Lifting/pushing objects
+ Must be able to talk, listen and speak clearly on telephone
+ Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standard, including meeting qualitative and/or quantitative productivity standards.
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
IVR Business Analyst with Call flow Design experience(NEED ONLY US CITIZENS)
Technical business analyst job in Charlotte, NC
Title: IVR Business Analyst
Job Type: Contract
Required Skills & Qualifications
• Proven experience as a Business Analyst in IVR / Contact Center environments
• Strong hands-on experience in IVR call flow design and customer journey mapping
• Expertise in documenting requirements using BRDs, FRDs, and user stories
• Experience with IVR platforms such as Genesys, Avaya, Cisco, NICE, Amazon Connect, or similar
• Knowledge of DTMF, speech recognition (ASR), text-to-speech (TTS) concepts
• Understanding of call routing, queue management, and CRM integration
• Strong analytical, problem-solving, and communication skills
• Ability to work with cross-functional technical and non-technical teams
Thanks
Aatmesh
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